Medical treatment management device and medical treatment system

Abstract

To provide a medical treatment management device for guiding a booked patient to an examination room and providing medical treatment without going through a waiting room shared by a large number of people, while reducing the labor of staff and waiting time of patients.SOLUTION: A medical treatment management device 1 includes: a code acquisition unit 113 that locks an entrance 21 of a room 2 and acquires a reservation code, the code of a reservation time zone, from an electronic lock 3 that is unlocked with a different code for every time zone; a reservation transmission unit 114 that transmits a reservation time zone, a reserved room and the reservation code to a terminal; a check-in unit 116 that receives check-in information provided in the room 2 and including room specification information for specifying the reserved room from a patient terminal T; a notification unit 117 that when the check-in information including the room specification information is received, notifies a staff terminal C of medical staff who will treat the patient that the patient is waiting in the room 2; etc.SELECTED DRAWING: Figure 1

Description

Technical Field

[0001] The present invention relates to a medical treatment management device and a medical treatment system.

Background Art

[0002] In hospitals, clinics, and other medical institutions, after patients who have made medical treatment reservations are made to wait in a shared waiting room by a large number of people, they are guided to a treatment room for medical treatment. However, in such a procedure, patients have to wait in the waiting room with other patients. Therefore, such a procedure has room for improvement in ensuring patient privacy and preventing infectious diseases. In addition, such a procedure can impose a burden on patients of waiting in the waiting room with other patients. In addition, such a procedure requires medical institution staff to spend the labor of calling out patients waiting in the waiting room and guiding them to the treatment room. Due to these circumstances, there is a need for a technology that can guide patients who have made reservations to a treatment room and perform medical treatment without passing through a shared waiting room by a large number of people while reducing the labor of the staff.

[0003] Regarding the technology of guiding a person making a reservation to a room such as a treatment room and providing services such as medical treatment, Patent Document 1 discloses a lodging management system that, when a person staying at a hotel inputs a change in a preset password for a locking and unlocking device that locks and unlocks the door of the guest room where the person staying lodges, accepts the input of the change in the preset password, and updates the password to the changed password input by the person staying. The technology described in Patent Document 1 can provide a lodging management system and the like that contribute to improving convenience.

Prior Art Documents

Patent Documents

[0004]

Patent Document 1

Summary of the Invention

Problems to be Solved by the Invention

[0005] Incidentally, having patients wait in a waiting room shared by a large number of people in a medical institution is due to the specific circumstances of medical treatment in the medical institution, where the number of medical staff such as doctors providing medical treatment is less than the number of patients receiving medical treatment during the reserved time slot. On the other hand, although the technology of Patent Document 1 can provide a lodging management system or the like that contributes to improving convenience, it is ultimately a system for managing lodging. Therefore, even if the technology described in Patent Document 1 is used to guide patients to the treatment room where medical staff wait, in that case, a plurality of patients will be guided to a shared treatment room with a locked entrance instead of the shared waiting room. Thus, there is room for further improvement in the technology described in Patent Document 1 in terms of guiding the reserved patients to the treatment room and enabling medical treatment without passing through a waiting room shared by a large number of people.

[0006] The present invention has been made in view of such circumstances. An object of the present invention is to guide the reserved patients to the treatment room and enable medical treatment without passing through a waiting room shared by a large number of people while reducing the labor of staff and the waiting time of patients.

Means for Solving the Problems

[0007] As a result of intensive studies to solve the above problems, the present inventors have found that the above object can be achieved by determining a room to be assigned to a reservation from a plurality of rooms with locked entrances coded differently for each time slot, transmitting the code of the room in the reserved time slot to the patient's terminal, and notifying the medical staff that the patient is waiting in the room when receiving room identification information from the patient who has entered the room. And the present inventors have completed the present invention. Specifically, the present invention provides the following.

[0008] The present invention provides a medical treatment management device, comprising: a reservation status management unit for managing the reservation status of each of a plurality of rooms; a reservation request receiving unit for receiving a reservation request including a desired time period from a patient's terminal; a reservation determination unit for determining a reservation time period, which is a time period assigned to the reservation, and a reservation room, which is a room assigned to the reservation, based on the desired time period and the reservation status; a code acquisition unit for acquiring a reservation code, which is a code for the reservation time period, from an electronic lock that locks the entrance of the reservation room and is unlocked with a different code for each time period; a reservation transmission unit for transmitting the reservation time period, the reservation room, and the reservation code to the terminal; a check-in unit for receiving check-in information including room identification information for identifying the reservation room provided in the reservation room from the terminal; and a notification unit for notifying a terminal of a medical staff member who treats the patient that the patient is waiting in the reservation room when the check-in information is received.

[0009] The present invention manages the reservation status of each of a plurality of rooms, obtains a code corresponding to a reservation time period, such as a password corresponding to the reservation time period, from an electronic lock, and transmits this code together with the information of the reserved room to the patient's terminal, so that each patient with an overlapping reservation time period can be guided to a different room. Each of these rooms is locked by an electronic lock that is unlocked with a different code for each time period. Therefore, the present invention can be managed so that only the patient and the medical staff who unlock using the reservation code corresponding to the reservation time period can enter the reserved room.

[0010] And, when the present invention receives, from the terminal of the patient who has entered the reserved room, check-in information including room identification information for identifying the reserved room provided in the reserved room, and the management device receives the check-in information, it notifies the terminal of the medical staff member that the patient is waiting in the reserved room. Thereby, the present invention enables each patient to wait in a number of rooms greater than the number of medical staff members, and enables the medical staff member to visit the room where the patient is waiting and treat the patient at the timing when the patient has checked in and medical treatment has become possible. Thereby, the present invention can prevent the reserved patient from being unnecessarily kept waiting.

[0011] By managing as described above, each room is utilized as a waiting room having the property of a private room that is not shared by a large number of people. That is, based on the specific circumstances of medical treatment in a medical institution, the present invention enables a patient to receive medical treatment without passing through a waiting room shared by a large number of people. The management device of the present invention automatically performs these main parts of management. Therefore, the present invention can guide a reserved patient to an examination room and perform medical treatment without passing through a waiting room shared by a large number of people while reducing the labor of staff.

Effect of the Invention

[0012] The present invention can guide a reserved patient to an examination room and perform medical treatment without passing through a waiting room shared by a large number of people while reducing the labor of staff and the waiting time of patients.

Brief Description of the Drawings

[0013]

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Mode for Carrying Out the Invention

[0014] The following is a detailed description of an example of an embodiment of the present invention with reference to the drawings.

[0015] <System S> FIG. 1 is a block diagram showing the hardware configuration of the system S (medical treatment system) of the present embodiment. The system S of the present embodiment includes a management device 1, a plurality of rooms 2, an electronic lock 3 for locking the entrance of each room 2, and a network N that communicably connects the management device 1 and the electronic lock 3 to each other. The management device 1 can communicate with the related person terminal C and the patient terminal T via the network N. The room 2 is provided, for example, inside the building B. The system S preferably further includes an electronic lock management device 4 for managing the electronic lock 3.

[0016] 〔Management Device 1〕 FIG. 2 is a block diagram showing the hardware configuration and software configuration of the management device 1. The management device 1 realizes each software component shown in FIG. 2 by each hardware component shown in FIG. 2. Then, the management device 1 executes management processing that, by each software component, guides patients who have made reservations to the examination room without passing through a waiting room shared by a large number of people, while reducing the staff's labor and the patients' waiting time, so that examinations can be performed. The type of the management device 1 is not particularly limited. The type of the management device 1 may be, for example, various server devices, cloud servers, etc. The management device 1 includes, as its hardware components, a device control unit 11, a device storage unit 13, a device communication unit 14, etc.

[0017] [Device control unit 11] The device control unit 11 includes a Central Processing Unit (CPU), a Random Access Memory (RAM), a Read Only Memory (ROM), etc.

[0018] The device control unit 11 cooperates with the device storage unit 13 and / or the device communication unit 14 as necessary. Then, the device control unit 11 realizes a reservation request reception unit 111, a reservation determination unit 112, a code acquisition unit 113, a reservation transmission unit 114, a reservation status management unit 115, a check-in unit 116, a notification unit 117, a reservation extension unit 118, an examination content reception unit 119, a medicine information reception unit 120, an examination fee calculation unit 121, an invoice transmission unit 122, a prescription generation unit 123, a prescription transmission unit 124, a question reception unit 125, an answer generation unit 126, etc., which are software components of the program of the present embodiment executed by the management device 1. The functions provided by each of the software components of the program according to the management device 1 of the present embodiment will be shown in the description of the preferred flow of the management processing described later.

[0019] [Device storage unit 13] The device storage unit 13 is a device in which data and / or files are stored, and has a storage unit that non-temporarily stores data by a hard disk, a semiconductor memory, a recording medium, a memory card, etc.

[0020] The device storage unit 13 stores a program executed by a microcomputer, a reservation status database 131, and patient information, etc. Further, although not an essential aspect, the device storage unit 13 may store a medical treatment content database 132, a correspondence relationship between medical treatment content and medical treatment fees, a large language model, etc.

[0021] (Reservation Status Database 131) The reservation status database 131 stores the reservation status of each of the plurality of rooms 2. The reservation status includes information for identifying a patient, a reservation time zone, information for identifying the reserved room 2 (reserved room), etc. The information for identifying a patient is not particularly limited. The information for identifying a patient may be, for example, a medical examination ticket number, etc. The format of the reservation time zone and the information for identifying the reserved room 2 is not particularly limited. For the convenience of acquisition and storage from the reservation status database 131, it is preferable that the reservation status be stored in association with a reservation ID for identifying the reservation status.

[0022] Figure 3 is an example of the data stored in the reservation status database 131. In the reservation status database 131 of the example shown in Figure 3, the reservation status associated with the reservation ID "R0001", the reservation status associated with the reservation ID "R0002", the reservation status associated with the reservation ID "R0003", etc. are stored.

[0023] The reservation ID "R0001" is associated with a reservation status that a patient identified by the medical examination ticket number "12345" reserved the room 2 (reference numeral 2A in Figure 5) identified by the room number "1" in the reservation time zone "2023 / 12 / 29 11:00 - 12:00". Further, the reservation ID "R0002" is associated with a reservation status that a patient identified by the medical examination ticket number "67890" reserved the room 2 identified by the room number "1" in the reservation time zone "2023 / 12 / 29 12:00 - 13:00". In addition, the reservation ID "R0003" is associated with a reservation status that a patient identified by the medical examination ticket number "11223" reserved the room 2 (reference numeral 2D in Figure 5) identified by the room number "4" in the reservation time zone "2023 / 12 / 29 11:00 - 12:00".

[0024] Since the above reservation status is stored in the reservation status database 131, the management device 1 can provide different codes for each time zone obtained by referring to a code list 331 and the like, which will be described later, to patients who have reserved the same reserved room in different time zones. In the example shown in FIG. 3, the patients identified by the examination ticket number "12345" and the patients identified by the examination ticket number "67890" correspond to this. In addition, the management device 1 can provide different codes for each room obtained by referring to a code list 331 and the like, which will be described later, to patients who have reserved different reserved rooms in the same time zone. In the example shown in FIG. 3, the patients identified by the examination ticket number "12345" and the patients identified by the examination ticket number "11223" correspond to this. Thereby, the management device 1 can manage each room 2, like a private room different from a waiting room shared by a large number of people.

[0025] (Medical treatment content database 132) In the medical treatment content database 132, data is stored in which the medical treatment content performed on the patient, information on the medicine prescribed to the patient, medical treatment remuneration to be billed to the patient, and information for identifying the patient are associated with each other. In order to be separated by function, the medical treatment content database 132 may be stored on an electronic medical record system different from the management device 1. The information for identifying the patient may be, for example, an examination ticket number or the like. The formats of the medical treatment content performed on the patient, the information on the medicine prescribed to the patient, the medical treatment remuneration to be billed to the patient, and the like are not particularly limited. For the convenience of acquisition and storage from the medical treatment content database 132, it is preferable that the above data is stored in association with a medical treatment ID for identifying the data. In addition, the above data may include various information related to the patient after visiting the hospital, such as the confirmation status of the insurance card, the input status of the inquiry form, and the accounting status.

[0026] By the way, since the medical treatment content stored in the medical treatment content database 132 is personal information, high-level confidentiality is required. In addition, since the medical treatment content stored in the medical treatment content database 132 is data that is indispensable for a medical institution, reliability that it cannot become inaccessible is required.

[0027] Due to such circumstances, it is preferable that part or all of the medical treatment content database 132 is stored in a database configured by blockchain technology. Blockchain technology stores the history of transactions together with hash values. Thereby, it becomes easy to detect data falsification in the medical treatment content database 132 related to blockchain technology. In addition, blockchain technology realizes data retention and transaction execution by a P2P network that does not have a supernode for overall management. Thereby, the medical treatment content database 132 related to blockchain technology can achieve reliability that it will not become inaccessible due to the failure of a single supernode.

[0028] FIG. 4 is an example of data stored in the medical treatment content database 132. In the medical treatment content database 132 of the example shown in FIG. 4, data associated with the medical treatment ID "M0001", data associated with the medical treatment ID "M0002", etc. are stored.

[0029] The medical treatment ID "M0001" is associated with the medical treatment content "examination, ···" related to the patient identified by the examination ticket number "12345", the information on the medicine prescribed to the patient "dexamethasone cypionate ester capsules for external use, once a day, for 14 days", and the medical treatment fee "1,100 yen" claimed by the patient. In addition, the medical treatment ID "M0002" is associated with the medical treatment content "pollinosis patch test, ···" related to the patient identified by the examination ticket number "67890", the information on the medicine prescribed to the patient "fluticasone propionate nasal drops, twice a day, for 14 days", and the medical treatment fee "4,600 yen" claimed by the patient.

[0030] Since the above data is stored in the medical treatment content database 132, the management device 1 can calculate the medical treatment fee according to the medical treatment content and bill the patient for the medical treatment fee. In addition, the management device 1 can generate prescription data based on the medicine information and provide it to the patient.

[0031] (Large Language Model) The large language model of this embodiment is not particularly limited as long as it is a language model that performs natural language processing to generate a response to an input prompt. The "language model" mentioned here is a type of probability model used in natural language processing, and is a model for probabilistically predicting how likely a given word or sentence is to occur as natural language. Specifically, the language model predicts the next sentence by calculating the occurrence probability of a given sentence or the like, comparing the occurrence probabilities of multiple sentences, and the like. As a result, the language model can automatically generate the most likely sentence based on the context related to the given sentence or the like. In order to have a configuration separated by function, the large language model may be stored in a device different from the management device 1 (for example, a device on a call center system).

[0032] The large language model of this embodiment is preferably a large language model that is trained with at least 500 GB or more of a large amount of text, such as ChatGPT-3.5, ChatGPT-4 of OpenAI, and LLaMa of Meta AI, and has at least 10 billion or more parameters. With such a large language model, when a prompt including a question related to reservation and / or medical treatment is input, the management device 1 can generate an appropriate answer to the question.

[0033] In order to generate a more appropriate answer, it is preferable that the large language model of this embodiment has been pre-trained with learning data associating questions related to reservation and / or medical treatment with answers to the questions. More specifically, it is preferable that the large language model of this embodiment has been pre-trained using learning data with questions related to reservation and / or medical treatment as explanatory variables and answers to the questions as objective variables.

[0034] [Device communication unit 14] The device communication unit 14 is not particularly limited as long as it connects the management device 1 to the network N and enables communication with related person terminals C, patient terminals T, and the like. Examples of the device communication unit 14 include a network card compatible with the Ethernet standard.

[0035] [Building B] FIG. 5 is a plan view showing an outline of Building B having Room 2. In Building B related to the system S of the present embodiment, a plurality of Rooms 2 which are waiting rooms where patients wait for medical treatment are provided (for example, reference numerals 2A to 2H in FIG. 5). Building B is not particularly limited. Building B may be, for example, a medical facility exemplified by a hospital, a clinic, etc., a large commercial facility, or the like. In addition to Room 2, various other rooms may be provided in Building B. Other parts provided in Building B are, for example, an examination room where inspection equipment is installed, a treatment room where medical equipment related to treatment is installed, a storage room where various portable medical equipment is stored, and the like.

[0036] [Room 2] Room 2 is a place where a reserved patient waits for medical treatment and receives medical treatment. The system S includes a plurality of Rooms 2. One or more entrances including an entrance 21 which is an outer door provided outside the medical institution are provided in Room 2. It is preferable that an inner door for medical staff to enter is provided inside the medical institution in Room 2. The entrance 21 of Room 2 is locked by an electronic lock 3 so that only the patient himself / herself who made a reservation for the Room 2 and medical staff can enter. That is, Room 2 is used as a private room where a reserved patient waits for medical treatment.

[0037] An image 22 providing room identification information for identifying Room 2 related to the interior is posted inside Room 2. The room identification information provided by the image 22 is not particularly limited as long as it is information for identifying Room 2. The image 22 provides room identification information via, for example, a two-dimensional code exemplified by a QR code (registered trademark) (for example, reference numeral 22A in FIG. 5), a barcode, a code consisting of characters and / or numbers, or the like. By posting the image 22 inside Room 2, the patient terminal T can provide the management device 1 with information surely indicating that the patient has entered the Room 2. Thereby, misidentification of patients is prevented.

[0038] [Electronic lock 3] The electronic lock 3 is provided to lock the entrance 21 of the room 2. The electronic lock 3 may be provided to lock the entrance of the examination room and / or the treatment room. Thereby, the system S can realize automated individual room examinations using the examination room and / or the treatment room as individual rooms. The type of the electronic lock 3 is not particularly limited as long as it is configured to be unlocked with different codes for each room 2 and time zone and provide the codes for each time zone to the management device 1. The type of the electronic lock 3 may be, for example, a smart lock configured to automatically generate different unlocking codes for each time zone and provide a list of the unlocking codes in response to a command from an external device. Each of the electronic locks 3 is identified by an electronic lock ID which is information uniquely identifying the electronic lock 3.

[0039] Although not an essential aspect, the electronic lock 3 may have a mechanism similar to a so-called master key. Thereby, medical staff can enter the room 2 through a mechanism similar to a master key without having to input different unlocking codes for each room 2 and time zone one by one.

[0040] FIG. 6 is a block diagram showing the hardware configuration and software configuration of the electronic lock 3. The electronic lock 3 includes, as its hardware components, an electronic lock control unit 31, an electronic lock locking / unlocking unit 32, an electronic lock storage unit 33, an electronic lock communication unit 34, an electronic lock input unit 35, and the like.

[0041] [Electronic lock control unit 31] The electronic lock control unit 31 includes a Central Processing Unit (CPU), a Random Access Memory (RAM), a Read Only Memory (ROM), and the like. The electronic lock control unit 31 controls the electronic lock locking / unlocking unit 32 between the locked state and the unlocked state.

[0042] The electronic lock control unit 31 cooperates with the electronic lock locking / unlocking unit 32, the electronic lock storage unit 33, the electronic lock communication unit 34, and / or the electronic lock input unit 35 as necessary. And the electronic lock control unit 31 realizes a code management unit 311, a code providing unit 312, an unlocking instruction receiving unit 313, an unlocking unit 314, etc., which are software components executed by the electronic lock 3.

[0043] The code management unit 311 is realized by the collaborative operation of the electronic lock control unit 31 and the electronic lock memory unit 33. The code management unit 311 manages the codes for each time period stored in the code list 331. The code management unit 311 preferably automatically generates different codes for each room and each time period. The "time period" mentioned here is each time period obtained by dividing, at least, the time periods during which a medical institution treats patients into given time units such as every hour. In order to allow some leeway in the timing of patients' visits to the hospital, ensure sufficient consultation time, and make it easier for patients to grasp the time periods, the "given time unit" is preferably one hour. The code managed by the code management unit 311 preferably consists of elements that can be input from the electronic lock input unit 35. The code is, for example, a password consisting of a plurality of digits.

[0044] The code providing unit 312 is realized by the collaborative operation of the electronic lock control unit 31, the electronic lock memory unit 33, and the electronic lock communication unit 34. When the code providing unit 312 is requested to provide the above-mentioned code from an external device such as the management device 1, it refers to the code list 331 and provides the data in which the time period and the code for the time period are associated to the outside. From the perspective of security, the code providing unit 312 preferably provides the code only to an authenticated device. The authentication is realized by various procedures such as a procedure using an encryption key and a procedure for identifying an address on the network N.

[0045] The unlocking instruction receiving unit 313 is realized by the collaborative operation of the electronic lock control unit 31, the electronic lock memory unit 33, etc. The unlocking instruction receiving unit 313 receives an unlocking instruction including a code. The reception may be for receiving communication via the electronic lock communication unit 34 or for receiving input via the electronic lock input unit 35. After receiving the unlocking instruction, the unlocking instruction receiving unit 313 transfers the process to the unlocking unit 314.

[0046] The unlocking unit 314 is realized by the collaborative operation of the electronic lock control unit 31, the electronic lock unlocking and locking unit 32, and the electronic lock memory unit 33. The unlocking unit 314 collates the code included in the unlocking instruction received by the unlocking instruction receiving unit 313 with the codes stored in the code list 331. Then, when the code included in the received unlocking instruction is a code associated with the time zone to which the current date and time belong, the unlocking unit 314 unlocks the entrance 21. The unlocking is realized by controlling the electronic lock unlocking and locking unit 32 of the electronic lock 3 to the unlocked state.

[0047] [Electronic lock unlocking and locking unit 32] The electronic lock unlocking and locking unit 32 controls the electronic lock 3 between the locked state and the unlocked state according to the control from the electronic lock control unit 31. The type of the electronic lock unlocking and locking unit 32 is not particularly limited. The type of the electronic lock unlocking and locking unit 32 may be the same as various conventional known electronic locks and various electronic locks based on them.

[0048] [Electronic lock memory unit 33] The electronic lock memory unit 33 stores programs executed by the CPU, the code list 331, etc.

[0049] (Code list 331) The code list 331 stores data in which a time zone is associated with a code for unlocking the electronic lock 3 in that time zone. The code preferably consists of elements that can be input from the electronic lock input unit 35. The code is, for example, a password consisting of a plurality of numbers. The codes corresponding to the same time zone are different for each electronic lock 3. That is, the codes corresponding to the same time zone are different for each room 2. The code is preferably stored in association with the electronic lock ID which is information for identifying the electronic lock 3.

[0050] Figure 7 shows an example of the data stored in the code list 331. In the example shown in Figure 7, there are codes such as "112233" for unlocking the electronic lock 3 identified by the electronic lock ID "K0001" in the time period "2023 / 12 / 29 10:00 - 11:00", "456456" for unlocking the electronic lock 3 identified by the electronic lock ID "K0001" in the time period "2023 / 12 / 29 11:00 - 12:00", and "789078" for unlocking the electronic lock 3 identified by the electronic lock ID "K0001" in the time period "2023 / 12 / 29 12:00 - 13:00", etc., corresponding to different time periods.

[0051] By storing these codes, the electronic lock 3 that locks the entrance 21 of Room 2 can refer to the code list 331 to determine whether it has received a code corresponding to the time period. And the electronic lock 3 can unlock the entrance 21 of Room 2 when different codes are received for each of Room 2 and the time period. The management device 1 provided with the code via the code providing unit 312 of the electronic lock 3 provides the code "456456" corresponding to the time period "2023 / 12 / 29 11:00 - 12:00" to the patient reserved for this time period. This code is different for each of Room 2 and the time period. Therefore, the patient cannot unlock the electronic lock 3 in a time period different from this time period, for example, "10:00 - 11:00" or "12:00 - 13:00".

[0052] [Electronic lock communication unit 34] The electronic lock communication unit 34 is not particularly limited as long as it can connect the electronic lock 3 to the network N and communicate with the management device 1 etc. Examples of the electronic lock communication unit 34 include a wireless communication device connected to a wireless LAN.

[0053] Although not an essential aspect, it is preferable that the electronic lock communication unit 34 is configured to enable communication between the related person terminal C and the patient terminal T and the electronic lock 3. Thereby, the electronic lock communication unit 34 can receive the above-mentioned unlocking instruction from the related person terminal C and the patient terminal T. The electronic lock 3 with such a configuration may not include the electronic lock input unit 35.

[0054] [Electronic lock input unit 35] The electronic lock input unit 35 is configured to enable a patient or the like to input an unlocking instruction including a code. The electronic lock input unit 35 is realized by, for example, a keypad for inputting numbers, symbols, characters, etc., a touch panel, or the like. Further, the electronic lock input unit 35 may be realized by an optical reading device that reads various optically readable codes exemplified by, for example, two-dimensional codes, barcodes, codes composed of characters and / or numbers, etc.

[0055] [Electronic lock management device 4] The electronic lock management device 4 includes a lock management device control unit 41, a lock management device storage unit 42 that stores a program executed by the lock management device control unit 41, an electronic lock unlocking code database 421, etc., and a lock management device communication unit 43, etc. The hardware configurations of the lock management device control unit 41, the lock management device storage unit 42, and the lock management device communication unit 43 may be the same as those of the device control unit 11, the device storage unit 13, and the device communication unit 14, respectively, in order. The electronic lock management device 4 executes an electronic lock management process, which is a process of managing the electronic lock 3 that locks Room 2 and the electronic lock unlocking code database 421, through the cooperation of the lock management device control unit 41, the lock management device storage unit 42, and the lock management device communication unit 43. The electronic lock management process includes a procedure of referring to the electronic lock unlocking code database 421 in response to a command from the management device 1 and providing the management device 1 with a code for unlocking the electronic lock 3 that locks Room 2 in a specified time zone. Further, the electronic lock management process includes a procedure of automatically updating the data stored in the electronic lock unlocking code database 421 in cooperation with the electronic lock 3. The procedure of automatically updating the data preferably includes a procedure of automatically generating different codes for each room 2 and time zone. The electronic lock unlocking code database 421 stores data in which an electronic lock ID, which is information uniquely identifying the electronic lock 3, information identifying Room 2 that is locked by the electronic lock 3, a time zone, and a code (unlocking code) for unlocking the electronic lock 3 in that time zone are associated with each other.

[0056] FIG. 8 is an example of the data stored in the electronic lock unlocking code database 421. In the example shown in FIG. 8, there are a code "112233" for unlocking the electronic lock 3 identified by the electronic lock ID "K0001" in the time period "2023 / 12 / 29 10:00 - 11:00", a code "456456" for unlocking the electronic lock 3 identified by the electronic lock ID "K0001" in the time period "2023 / 12 / 29 11:00 - 12:00", a code "789078" for unlocking the electronic lock 3 identified by the electronic lock ID "K0001" in the time period "2023 / 12 / 29 12:00 - 13:00", and a code "445566" for unlocking the electronic lock 3 identified by the electronic lock ID "K0002" in the time period "2023 / 12 / 29 11:00 - 12:00", etc. Codes corresponding to time periods are stored.

[0057] By storing these codes, the management device 1 can refer to the electronic lock unlocking code database 421 via the electronic lock management device 4 to determine whether it has received a code corresponding to the room 2 and the time period. And the electronic lock 3 can unlock the entrance 21 of the room 2 when different codes are received for each room 2 and time period. The management device 1 provided with the code via the code providing unit 312 of the electronic lock 3 provides the patient who reserved the room 2 locked by the electronic lock 3 identified by the electronic lock ID "K0001" in the time period "2023 / 12 / 29 11:00 - 12:00" with the code "456456" corresponding to that time period. This code is different for each room 2 and time period. Therefore, the patient cannot unlock the electronic lock 3 corresponding to the room 2 at a time period different from that time period, for example, "10:00 - 11:00" "12:00 - 13:00". Also, the patient cannot unlock the electronic lock 3 corresponding to a different room 2, for example, the electronic lock 3 identified by the electronic lock ID "K0002", even at the same time period as that time period, for example, "11:00 - 12:00".

[0058] 〔Related Party Terminal C〕 The type of the related person terminal C is not particularly limited. The related person terminal C is, for example, a personal computer, a laptop computer, a smartphone, a tablet terminal, or the like. The related person terminal C executes a process of receiving a notification from the management device 1 and a process of notifying the medical staff using the related person terminal C of the reception via screen display and / or voice output or the like when the notification is received.

[0059] 〔Network N〕 The type of the network N is not particularly limited as long as it enables the management device 1, the electronic lock 3, the patient terminal T, and the related person terminal C to communicate with each other. The type of the network N is, for example, the Internet, a mobile phone network, a wireless LAN, or the like.

[0060] 〔Patient terminal T〕 The type of the patient terminal T is not particularly limited. The patient terminal T is, for example, a personal computer, a laptop computer, a smartphone, a tablet terminal, or the like. The patient terminal T is configured to execute a process of transmitting a reservation request to the management device 1, a process of receiving / storing / displaying information related to the reservation transmitted from the management device 1, a process of transmitting room identification information or the like to the management device 1, and the like.

[0061] 〔Main flowchart of management process〕 FIG. 9 is a main flowchart showing an example of a preferable flow of the management process executed by the management device 1 of the present embodiment. FIG. 10 is a figure following FIG. 9. FIG. 11 is a figure following FIG. 10. FIG. 12 is a figure following FIG. 11. The following is an example of a preferable flow of the management process executed by the management device 1 of the present embodiment using FIGS. 9 to 12.

[0062] The management device 1 executes a series of processes related to medical appointments from step S1 to step S6. Through this series of processes, the management device 1 manages the reservation status of each of the plurality of rooms 2, obtains a code corresponding to the reserved time zone, such as a password, corresponding to the reserved time zone from the electronic lock 3, and transmits this code together with the information of the reserved room 2 to the patient terminal T, so that each patient with an overlapping reserved time zone can be guided to another room 2. Each of these rooms 2 is locked by an electronic lock 3 that is unlocked with a different code for each time zone. Therefore, the management device 1 of the present embodiment can manage so that only the patient and medical staff who unlock the electronic lock 3 using the reservation code corresponding to the reserved time zone can enter the reserved room 2.

[0063] [Step S1: Determine whether a reservation request has been received] The device control unit 11 cooperates with the device storage unit 13 and the device communication unit 14 to execute the reservation request reception unit 111. Then, the device control unit 11 executes a process of determining whether a reservation request (reservation request) including at least the desired time zone has been received from the patient's terminal (patient terminal T) by the reservation request reception unit 111 (step S1, reservation request reception step). If it is determined that the request has been received, the device control unit 11 moves the process to step S2. If it is not determined that the request has been received, the device control unit 11 moves the process to step S7. In order to reflect various requests in the reservation, it is preferable that the reservation request further includes information other than the desired time zone, such as the medical subject and the person in charge desired by the patient, in addition to the desired time zone.

[0064] [Step S2: Determine whether a reservation is possible in the desired time zone] The device control unit 11 cooperates with the device storage unit 13 and the device communication unit 14 to execute the reservation determination unit 112. Then, the device control unit 11, through the reservation determination unit 112, refers to the reservation status database 131 and executes a process of determining whether a reservation can be made during the desired time period included in the reservation request received in the reservation request reception step (step S2, reservation availability determination step). If it is determined that a reservation can be made, the device control unit 11 moves the process to step S3. If it is not determined that a reservation can be made, the device control unit 11 notifies the patient terminal T related to the reservation request reception step that a reservation cannot be made during the desired time period and returns the process to step S1. By notifying and returning the process as described above, the management device 1 enables the patient to request a reservation again at another desired time period.

[0065] To accommodate the circumstances of the medical institution, more detailed patient wishes, etc., the reservation availability determination step may further refer to information other than the desired time period such as the closed days, medical treatment subjects, and the person in charge desired by the patient to determine whether a reservation can be made.

[0066] [Step S3: Determine the reservation time period and the reservation room] The device control unit 11, through the reservation determination unit 112, refers to the reservation status database 131 and executes a process of determining the reservation time period and the reservation room corresponding to the desired time period included in the reservation request received in the reservation request reception step (step S3, reservation determination step). The "reservation room" mentioned here is the room 2 among the plurality of rooms 2 that is assigned for reservation during the reservation time period. The device control unit 11 moves the process to step S4.

[0067] [Step S4: Obtain the code from the electronic lock] The device control unit 11 cooperates with the device storage unit 13 and the device communication unit 14 to execute the code acquisition unit 113. Then, the device control unit 11 executes, by means of the code acquisition unit 113, a process of acquiring a reservation code, which is a code for the reservation time period related to the reservation decision step, from the electronic lock 3 that locks the entrance 21 of the reserved room related to the reservation decision step (step S4, code acquisition step). The "code for the reservation time period" mentioned here is the code for unlocking the electronic lock 3 during the reservation time period. The device control unit 11 moves the process to step S5. Note that the acquisition of the reservation code in the code acquisition step may be performed via the electronic lock management device 4 that manages the electronic lock 3.

[0068] [Step S5: Transmit information related to the reservation] The device control unit 11 cooperates with the device storage unit 13 and the device communication unit 14 to execute the reservation transmission unit 114. Then, the device control unit 11 executes, by means of the reservation transmission unit 114, a process of transmitting the information related to the reservation determined in the reservation decision step to the patient terminal T related to the reservation request reception step (step S5, reservation transmission step). The "information related to the reservation" mentioned here includes at least the reservation time period and the reserved room determined in the reservation decision step, and the reservation code acquired in the code acquisition step. The device control unit 11 moves the process to step S6.

[0069] In order for medical staff to recognize the reservation status, it is preferable that the reservation transmission step transmits the information related to the reservation not only to the patient terminal T but also to the related person terminal C.

[0070] [Step S6: Store information related to the reservation] The device control unit 11 cooperates with the device storage unit 13 and the device communication unit 14 to execute the reservation status management unit 115. Then, the device control unit 11 executes, by means of the reservation status management unit 115, a process of storing the information related to the reservation transmitted in the reservation transmission step (step S6, reservation status management step). The device control unit 11 moves the process to step S7.

[0071] In step S7 to step S8, the management device 1 executes a series of processes to notify the medical staff's terminal (related person terminal C) of the entry of the patient who has sent the room identification information. Through this series of processes, when the management device 1 receives, from the patient terminal T of the patient who has entered room 2 reserved with room identification information etc. that identifies the reserved room provided in the reserved room, the management device 1 notifies the related person terminal C that the patient is waiting in the reserved room. Thereby, the management device 1 of the present embodiment enables the medical staff to examine the patient at the timing when the room identification information etc. is received and medical treatment becomes possible while making each patient wait in a number of rooms 2 greater than the number of medical staff. Thereby, the management device 1 of the present embodiment can prevent the reserved patients from being made to wait unnecessarily.

[0072] [Step S7: Determine whether check-in information has been received] The device control unit 11 cooperates with the device storage unit 13 and the device communication unit 14 to execute the check-in unit 116. Then, the device control unit 11 executes a process of determining whether check-in information including room identification information has been received from the patient terminal T by the check-in unit 116 (step S7, check-in step). If it is determined that the information has been received, the device control unit 11 moves the process to step S8. If it is not determined that the information has been received, the device control unit 11 returns the process to step S1 and repeats the processes from step S1 to step S8.

[0073] The check-in information in the check-in step includes room identification information and information for identifying the patient. The room identification information in the check-in step is, for example, information obtained by reading an image 22 posted in room 2, which is the reserved room, with the patient terminal T.

[0074] (Regarding confirmation of insurance card etc.) The management device 1 preferably executes a series of processes for checking various documents required for medical treatment such as insurance cards. This process includes referring to the information regarding the confirmation status of various documents stored in the device storage unit 13 and proceeding with the procedures for confirmation for the documents that have not been confirmed. "Various documents required for medical treatment" includes, for example, various documents that are confirmed monthly, such as health insurance cards, My Number cards registered for using health insurance cards, limit application certification documents related to the high-cost medical treatment system, etc. "Procedures related to confirmation" includes, for example, the procedure of reading the health insurance card information of the My Number card from the reading device of the My Number card, the procedure of sending an instruction to the medical staff of the medical institution to confirm the document, etc.

[0075] [Step S8: Notify the terminal of the medical staff] The device control unit 11 cooperates with the device storage unit 13 and the device communication unit 14 to execute the notification unit 117. Then, the device control unit 11 executes, through the notification unit 117, a process of notifying the terminal of the medical staff (related person terminal C) that the patient related to this step is waiting in the reserved room related to the check-in step (step S8, notification step). The device control unit 11 returns the process to step S1 and repeats the processes from step S1 to step S8.

[0076] In order to enable the medical staff to enter the reserved room without going through a mechanism similar to a so-called master key, it is preferable that the notification step notifies the related person terminal C of the code for unlocking the electronic lock 3 provided at the entrance 21 of the reserved room.

[0077] By the way, due to the specific circumstances of medical treatment in a medical institution, that is, performing medical treatment with a smaller number of medical staff such as doctors than the number of patients receiving medical treatment during the reserved time period, and the fact that the time required for medical treatment may be longer than expected depending on symptoms, etc., there may be cases where the medical staff cannot treat the patients during the reserved time period.

[0078] Regarding the above circumstances, although not an essential aspect, the management device 1 may execute a series of processes related to reservation extension (from step S9 to step S12). By executing the reservation extension step, which is a series of processes related to reservation extension, the management device 1 can extend the reservation of a patient who could not receive medical treatment during the reserved time period. In this extension, the management device 1 can prevent the labor involved in moving another patient who has already been assigned a room from occurring, in order to determine the extended room, which is the room assigned to the reservation during the extended time period. The management device 1 can manage the patient who could not receive medical treatment during the reserved time period to wait for medical treatment and receive medical treatment in an appropriate room based on the extended time period, extended room, and extension code transmitted to the patient's terminal.

[0079] [Step S9: Determine whether reservation extension is required] The device control unit 11 cooperates with the device storage unit 13 and the device communication unit 14 to execute the reservation extension unit 118. Then, the device control unit 11 executes a process of determining whether reservation extension is required by the reservation extension unit 118 (step S9, extension required determination step). If it is determined that extension is required, the device control unit 11 moves the process to step S10. If it is not determined that extension is required, the device control unit 11 moves the process to step S13.

[0080] In the extension required determination step, the procedure for determining whether reservation extension is required is not particularly limited. To enable automatic extension, the procedure preferably includes, for example, a procedure for determining that reservation extension is required when, for a patient who has entered the reserved room, the time until the end of the reserved time period is less than a given time and information indicating that the medical treatment related to the patient has ended has not been received from the related person terminal C. Also, to enable extension by a medical staff member, the procedure preferably includes a procedure for determining that reservation extension is required when an instruction for reservation extension is received from the related person terminal C.

[0081] [Step S10: Determine the extended time period and extended room] The device control unit 11 executes a process of determining an extended time period and an extended room by referring to the reservation status database 131 by the reservation extension unit 118 (step S10, reservation extension execution step). The device control unit 11 moves the process to step S11. The reservation extension execution step may be the same as the reservation determination step, except that the extended time period is a time period following the current reservation time period and the extended room is the same room as the reservation room as much as possible.

[0082] [Step S11: Obtain a code from the electronic lock] The device control unit 11 cooperates with the device storage unit 13 and the device communication unit 14 to execute the code acquisition unit 113. Then, the device control unit 11 executes a process of obtaining an extended time code, which is a code for the extended time period related to the reservation extension execution step, from the electronic lock 3 that locks the entrance 21 of the extended room related to the reservation extension execution step by the code acquisition unit 113 (step S11, extended time code acquisition step). The "code for the extended time period" mentioned here is a code for unlocking the electronic lock 3 during the extended time period. The device control unit 11 moves the process to step S12.

[0083] [Step S12: Transmit information related to the extension] The device control unit 11 cooperates with the device storage unit 13 and the device communication unit 14 to execute the reservation transmission unit 114. Then, the device control unit 11 executes a process of transmitting the information related to the extension determined in the reservation extension execution step to the patient terminal T by the reservation transmission unit 114 (step S12, extension transmission step). The "information related to the extension" mentioned here includes at least the extended time period and the extended room determined in the reservation extension execution step, and the extended time code obtained in the extended time code acquisition step. The device control unit 11 moves the process to step S13.

[0084] Although not a necessary aspect, it is preferable for the management device 1 to execute a series of processes related to database creation of medical treatment details and claim for medical treatment fees (from step S13 to step S21). Thereby, the management device 1 can claim medical treatment fees from the patient without the patient passing through the accounting waiting room shared by a large number of patients, not only in the reservation of medical treatment and the process leading up to the medical treatment, but also in the claim for medical treatment fees. Also, thereby, the management device 1 can reduce the staff's labor and the patient's waiting time, not only in the reservation of medical treatment and the process leading up to the medical treatment, but also in the procedure for claiming medical treatment fees. In order to be configured to be separated by function, it is preferable that the series of processes be executed on an electronic medical record system different from the management device 1.

[0085] It is preferable that the series of processes include processes related to the issuance of prescriptions (from step S15 to step S16 and from step S20 to step S21). Thereby, the management device 1 takes measures so that the patient can purchase medicine based on the prescription without passing through the accounting waiting room shared by a large number of patients, not only in the reservation of medical treatment and the process leading up to the medical treatment, but also in the provision of prescriptions. Also, with the above configuration, the management device 1 can reduce the staff's labor and the patient's waiting time, not only in the reservation of medical treatment and the process leading up to the medical treatment, but also in the procedure for providing prescriptions.

[0086] [Step S13: Determine whether medical treatment details have been received] The device control unit 11 cooperates with the device storage unit 13 and the device communication unit 14 to execute the medical treatment details reception unit 119. Then, the device control unit 11 executes a process of determining whether medical treatment details have been received by the medical treatment details reception unit 119 (step S13, medical treatment details reception step). If it is determined that the details have been received, the device control unit 11 moves the process to step S14. If it is not determined that the details have been received, the device control unit 11 moves the process to step S15.

[0087] [Step S14: Store medical treatment details] The device control unit 11 executes a process of storing the medical treatment content received in the medical treatment content reception step in the medical treatment content database 132 by the medical treatment content reception unit 119 (step S14, medical treatment content storage step). The device control unit 11 moves the process to step S15. In the medical treatment content storage step, the medical treatment content is stored in the medical treatment content database 132 in association with information for identifying the patient, information indicating the timing of the medical treatment, and the like. In order to maintain the confidentiality and improve the reliability of the medical treatment content, when part or all of the medical treatment content database 132 is realized by blockchain technology, the medical treatment content is preferably stored in the medical treatment content database 132 realized by blockchain technology.

[0088] [Step S15: Determine whether drug information has been received] The device control unit 11 cooperates with the device storage unit 13 and the device communication unit 14 to execute the drug information reception unit 120. Then, the device control unit 11 executes a process of determining whether drug information has been received by the drug information reception unit 120 (step S15, drug information reception step). If it is determined that the information has been received, the device control unit 11 moves the process to step S16. If it is not determined that the information has been received, the device control unit 11 moves the process to step S17.

[0089] [Step S16: Store drug information] The device control unit 11 executes a process of storing the drug information received in the drug information reception step in the medical treatment content database 132 by the drug information reception unit 120 (step S16, drug information storage step). The device control unit 11 moves the process to step S17. In the drug information storage step, the drug information is stored in the medical treatment content database 132 in association with information for identifying the patient, information indicating the timing of the medical treatment, and the like. In order to maintain the confidentiality and improve the reliability of the drug information, when part or all of the medical treatment content database 132 is realized by blockchain technology, the drug information is preferably stored in the medical treatment content database 132 realized by blockchain technology.

[0090] [Step S17: Determine whether to calculate medical treatment remuneration] The device control unit 11 cooperates with the device storage unit 13 and executes the medical fee calculation unit 121. Then, the device control unit 11 executes a process of determining whether to calculate the medical fee by the medical fee calculation unit 121 (step S17, medical fee calculation determination step). If it is determined that the fee is to be calculated, the device control unit 11 transfers the process to step S18. If it is determined that the fee is not to be calculated, the device control unit 11 transfers the process to step S20.

[0091] The process of determining whether to calculate the medical fee in the medical fee calculation determination step includes, for example, a procedure of determining that the medical fee is to be calculated when information indicating the end of the medical treatment is received from the related person terminal C.

[0092] [Step S18: Calculate medical fee] The device control unit 11 executes a process of calculating the medical fee determined to be calculated in the medical fee calculation determination step by the medical fee calculation unit 121 (step S18, medical fee calculation step). The device control unit 11 transfers the process to step S19. The medical fee calculation step calculates the medical fee with reference to the correspondence between the medical treatment content stored in the device storage unit 13 and the medical fee, and various medical fee exemptions related to the patient, based on the medical treatment content stored in the medical treatment content storage step.

[0093] [Step S19: Send a bill] The device control unit 11 cooperates with the device storage unit 13 and the device communication unit 14 and executes the bill sending unit 122. Then, the device control unit 11 executes a process of sending a bill for claiming the medical fee calculated in the medical fee calculation step to the patient terminal T by the bill sending unit 122 (step S19, bill sending step). The device control unit 11 transfers the process to step S20.

[0094] [Step S20: Determine whether to send a prescription] The device control unit 11 cooperates with the device storage unit 13 and the device communication unit 14 to execute the prescription generation unit 123. Then, the device control unit 11 executes a process of determining whether to send the prescription using the prescription generation unit 123 (step S20, prescription generation step). If it is determined that the prescription should be sent, the device control unit 11 generates prescription data using the prescription generation unit 123 based on the drug information stored in the drug information storage step. Then, the device control unit 11 shifts the process to step S21. If it is not determined that the prescription should be sent, the device control unit 11 shifts the process to step S22. The determination of whether to send the prescription in the prescription generation step includes, for example, a procedure of determining that the prescription should be sent when the patient terminal T specifies that the prescription should be sent to a pharmacy.

[0095] [Step S21: Send prescription] The device control unit 11 cooperates with the device storage unit 13 and the device communication unit 14 to execute the prescription transmission unit 124. Then, the device control unit 11 executes processing to transmit data of the prescription generated in the prescription generation step by the prescription transmission unit 124 (step S21, prescription transmission step). The device control unit 11 moves the processing to step S22. It is preferable that the destination of the prescription data is the above-mentioned pharmacy.

[0096] Incidentally, patients with injuries or illnesses are thought to be more likely to ask medical institutions questions about appointments or medical treatment than those who are not worried about injuries or illnesses. Furthermore, patients who are unfamiliar with the new medical treatment format provided by the system S of the present invention are expected to be more likely to ask questions about appointments and medical treatment in that format. Responding to such questions can require a great deal of work from medical institution staff. Furthermore, there is a concern that a flood of questions will result in patients having to wait longer for answers to their questions.

[0097] Although not essential, it is preferable that the management device 1 executes a series of processes related to automatic responses to questions (steps S22 to S24). This allows the management device 1 to provide patients with automatically generated answers to questions without requiring staff to spend time on them. In this case, the management device 1 provides answers without occupying staff time, thereby reducing the time patients have to wait for answers. In order to achieve a configuration separated by function, it is preferable that this series of processes be executed on a call center system different from the management device 1.

[0098] [Step S22: Determine whether a query has been received] The device control unit 11 cooperates with the device storage unit 13 and the device communication unit 14 to execute the question receiving unit 125. Then, the device control unit 11 executes a process to determine whether a question regarding a reservation and / or medical treatment has been received from the patient terminal T by the question receiving unit 125 (step S22, question receiving step). If it is determined that a question has been received, the device control unit 11 proceeds to step S23. If it is not determined that a question has been received, the device control unit 11 returns the process to step S1 and repeats the processes from step S1 to step S24.

[0099] [Step S23: Generate answer] The device control unit 11 cooperates with the device storage unit 13 to execute the answer generation unit 126. Then, the device control unit 11 executes a process in which the answer generation unit 126 generates an answer to the question determined to have been received in the question receiving step by processing using a large-scale language model (step S23, answer generation step). The device control unit 11 proceeds to step S24.

[0100] The answer generating step is realized by providing a prompt including at least the question determined to have been received in the question receiving step to the large-scale language model. Note that the prompt preferably includes the patient's attributes so that an answer according to the patient's attributes is generated.

[0101] [Step S24: Send response] The device control unit 11, in cooperation with the device storage unit 13 and the device communication unit 14, executes a process of transmitting the response generated in the response generation step to the patient terminal T related to the question reception step (step S24, response transmission step). The device control unit 11 returns the process to step S1 and repeats the processes from step S1 to step S24.

[0102] To enable the patient to interact with human staff, it is preferable that the response transmission step further transmits a link configured to send information indicating a desire to interact with human staff. Also, to make it easier to explain the situation when the patient asks questions about the automatic response, etc., it is preferable that the response transmission step further transmits a link configured to be able to refer to the history of the automatic response.

[0103] [Payment information registration step] The management process preferably includes a payment information registration step of registering payment information, which is information necessary for online payment of medical fees. The payment information is, for example, information on a credit card used by the patient for online payment. Thereby, the management device 1 can perform the payment of medical fees without going through the accounting shared by a large number of people.

[0104] [Reservation change step] When the management process receives a reservation change request (reservation change request) including at least the desired time zone from the patient terminal T, in the same procedure as steps S1 to S6, it changes the reserved room and the reserved time zone, obtains a code corresponding to the changed reserved room and the reserved time zone, and preferably includes a reservation change step of transmitting this code together with the information of room 2, which is the changed reserved room, to the patient terminal T. Thereby, the management device 1 can automatically respond to the reservation change request from the patient.

[0105] [Reservation status display step] To enable medical staff to grasp the reservation status, the management process preferably includes a reservation status display step of instructing the related person terminal C to display the reservation status. The reservation status display step is realized by referring to the reservation status database 131.

[0106] [Receipt Sending Step] In the transmission of the receipt related to the medical fee, in order to support the protection of the patient's privacy and the countermeasures against infectious diseases, the management process preferably includes a receipt sending step of sending the receipt related to the medical fee to the patient terminal T.

[0107] [Regarding the Effects Brought about by the Configuration of the System S of the Present Embodiment] Since the system S of the present embodiment has the above-described configuration, the management device 1 can provide the patient with a reservation code exemplified by a password or the like. This reservation code is a code for unlocking the electronic lock 3 provided in the reserved room 2 during the reserved time zone. Therefore, for example, a patient who has reserved the reserved room 2A can unlock the electronic lock 3A provided in the reserved room 2A during the reserved time zone by the provided reservation code. Since the reservation code is different for each room 2 and time zone, the electronic lock 3 provided in a room 2 different from the reserved room 2A cannot be unlocked even during the reserved time zone. Therefore, the system S prevents a person other than the patient related to the reserved room 2A from unlocking the electronic lock 3A. Thereby, the system S can support the protection of the patient's privacy and the countermeasures against infectious diseases.

[0108] Also, with the above-described configuration, the system S can provide the patient terminal T with room identification information related to the reserved room 2A via an image 22A such as a two-dimensional code. Thereby, the management device 1 that has received the check-in information including the room identification information can surely identify that the patient has entered the reserved room 2A related to the patient's reservation. Therefore, the system S prevents the misidentification of the patient guided to the room 2. That is, the system S can realize that the patient receives medical treatment only by meeting the necessary minimum staff.

[0109] [Usage Example] FIG. 13 is a flowchart showing an example of the flow of medical treatment (the flow of using the system) using the system S of the present embodiment. FIG. 14 is a figure following FIG. 13. FIG. 15 is a figure following FIG. 14. FIG. 16 is a figure following FIG. 15. The following is an explanation of a usage example according to the system S of the present embodiment using FIGS. 13 to 16.

[0110] 〔Reservation〕 First, the patient makes a reservation using the system S. The patient accesses the management device 1 constituting the system S via the patient terminal T. Then, the patient inputs the date (reservation time zone) and medical treatment subject for which the reservation is desired via the patient terminal T. The patient terminal T transmits the input information to the management device 1. The management device 1 receives the information. Then, the management device 1 determines the reservation time zone (reservation time zone) and the room (reserved room). The management device 1 acquires a code (reservation code) corresponding to the time zone and the room from the electronic lock 3. Then, the management device 1 transmits reservation information such as the reservation time zone, the reserved room, and the reservation code. The information is transmitted to the patient terminal T and the related person terminal C. Thereby, the patient and the medical treatment related persons recognize the reservation information.

[0111] 〔Visiting the Hospital〕 The patient visits the medical institution at the reservation time zone. In the building B where the medical institution is located, a plurality of rooms 2 are provided. The patient visits a specific room 2 that is the reserved room from among the plurality of rooms 2 by looking at the reserved room transmitted to the patient terminal T. Then, the patient unlocks the electronic lock 3 provided at the entrance 21 of the specific room 2 that is the reserved room with the code (reservation code) by looking at the reservation code transmitted to the patient terminal T. After unlocking, the patient enters the specific room 2 that is the reserved room and causes the patient terminal T to read the image 22 provided indoors. The patient terminal T transmits check-in information including the room identification information provided by the image 22 to the management device 1. The management device 1 receives this information and registers the information in the device storage unit 13. Then, the management device 1 notifies the related person terminal C of the reception status that the patient is waiting in the reserved room. The medical treatment related persons recognize the reception status.

[0112] 〔Medical Treatment〕 The medical staff member, who has recognized the reception status, moves to the patient's room 2 (reserved room). The patient moves to the examination room and receives medical treatment from the medical staff member.

[0113] 〔accounting〕 The patient terminal T then settles the medical fee after the fact using the credit card information registered by the patient in advance. The patient receives a receipt for the settlement via the patient terminal T.

[0114] [Returning home] The patient purchases medicine at a pharmacy and then goes home. The configuration of the system S of this embodiment allows the patient to receive medical treatment by meeting only the minimum number of staff members, such as medical professionals and pharmacy employees, from the time the patient arrives at the hospital until the time the patient goes home.

[0115] It should be noted that within the scope of the concept of the present invention, those skilled in the art may conceive of various modifications and alterations. Therefore, it is understood that such modifications and alterations fall within the scope of the present invention. For example, even if a person skilled in the art appropriately adds, deletes, or modifies components of the above-described embodiment, or adds, omits, or modifies the conditions of a process, such modifications are also included within the scope of the present invention as long as they maintain the gist of the present invention. [Explanation of symbols]

[0116] S System 1 Management device 11 Device control section 111 Reservation Request Reception Department 112 Reservation Decision Department 113 Code Acquisition Department 114 Reservation Transmission Unit 115 Reservation Status Management Department 116 Check-in Department 117 Notification Department 13 Device storage 131 Reservation Status Database 132 Medical Treatment Database 14 Device communication unit Building B 2 rooms 21 Entrance 22 images 3. Electronic Lock 31 Electronic lock control unit 311 Code Management Department 312 Code Provision Department 313 Unlock instruction receiving unit 314 Unlocking section 32 Electronic lock / unlock unit 33 Electronic lock memory unit 331 Code List 34 Electronic Lock Communication Unit 35 Electronic lock input unit 4 Electronic lock management device 41 Lock management device control section 42 Lock management device storage section 421 Electronic Lock Unlocking Code Database 43 Lock management device communication unit C. Stakeholder terminal N Network T Patient terminal

Claims

1. A reservation status management unit that manages the reservation status of each of a plurality of rooms; A reservation request receiving unit that receives a reservation request including a desired time zone from a patient's terminal; A reservation determination unit that determines a reservation time zone, which is a time zone to be assigned to the reservation, and a reservation room, which is a room to be assigned to the reservation, based on the desired time zone and the reservation status; A code acquisition unit that locks the entrance of the reservation room and acquires a reservation code, which is the code for the reservation time zone, from an electronic lock that is unlocked with a different code for each time zone; A reservation transmission unit that transmits the reservation time zone, the reservation room, and the reservation code to the terminal; A check-in unit that receives check-in information including room identification information that identifies the reservation room provided within the reservation room from the terminal; A notification unit that, when the check-in information is received, notifies a terminal of a medical staff member who treats the patient that the patient is waiting in the reservation room; A medical management device comprising the above.

2. A plurality of rooms; Electronic locks provided in each of the plurality of rooms, which lock the entrance of the room and are unlocked with different codes for each room and time zone; Images posted indoors in each of the plurality of rooms, which provide room identification information that identifies the room related to the indoors; The management device according to claim 1; Comprising; The electronic lock comprises: A code management unit that manages codes for each time zone; A code providing unit that provides externally data in which a time zone and the code for the time zone are associated; An unlocking instruction receiving unit that receives an unlocking instruction including a code; An unlocking unit that unlocks the entrance when the code included in the unlocking instruction is a code associated with the time zone to which the current date and time belong; Comprising; A medical system.

Images