Support system, method, and program

Abstract

To provide a support system which supports formulating a business continuity plan so as to properly reflect anticipated disasters.SOLUTION: A support system includes: a business operator information acquisition unit which acquires business operator information; a disaster information acquisition unit which acquires disaster information including hazard map information from a predetermined device; a first impact acquisition unit which acquires, based on operation input of a user, a first degree of impact indicating a degree of impact to customers of business and society at each elapsed time from the occurrence of a supposed disaster; a target recovery time specifying unit which specifies, based on the first degree of impact, a target recovery time which is an estimated time at which the business should be recovered from the occurrence of the supposed disaster; a priority specifying unit which specifies priority levels of measures against the supposed disaster in each of managerial resources, on the basis of the target recovery time and estimated recovery time which is estimated time required by each of the managerial resources for recovery; and a display processing unit which causes a display unit to display the priority levels in association with the managerial resources, respectively.SELECTED DRAWING: Figure 1

Description

[Technical Field]

[0001] The present invention relates to a support system, a method, and a program. [Background technology]

[0002] For example, a technology for formulating a business continuity plan is known, as described in Patent Document 1. . [Prior art documents] [Patent documents]

[0003] [Patent Document 1] Japanese Patent Publication No. 2022-149683 Summary of the Invention [Problem to be solved by the invention]

[0004] The business continuity planning support device described in Patent Document 1 is designed to reduce the risk of disasters and terrorism to buildings. Individual scores are given for multiple implemented measures for at least one of the two, and scores are given for multiple implemented measures. The priority of each of the multiple implemented measures is calculated using the adjusted scores for their mutual impacts. This allows the business continuity planning support device to determine the priority of various countermeasures. This allows for prioritization of measures that take into account the relationships between each, enabling effective business continuity planning. It becomes possible to create.

[0005] However, the business continuity planning support device described in Patent Document 1 does not It is difficult to create an appropriate business continuity plan because the impact of the disaster cannot be properly reflected in the business continuity plan. The problem arises that it is not possible to achieve this.

[0006] Therefore, in order to solve the above problems, the present invention provides a system that appropriately reflects possible disasters. The purpose is to provide a system that supports the creation of business continuity plans. [Means for solving the problem]

[0007] The support system according to one aspect of the present invention is a support system for at least one business process of a target company. a business information acquisition unit that acquires business information that includes business resources; Hazard Map, which is information on the hazard map including the location of the business or management resource. a disaster information acquisition unit that acquires disaster information including disaster top information; The customers and society of the business at each of the multiple times that have elapsed since the time of the alleged occurrence a first influence level indicating the degree of influence on at least one of the above based on a user's operation input; a first impact degree acquisition unit that acquires, based on the first impact degree, when an assumed disaster occurs A target recovery time is a time period for which the business should be restored. The target recovery time and the disaster severity indicated by the hazard map are used to determine the target recovery time. an estimated recovery time that is an estimated time required for recovery of each of the at least one management resource; and time, and based on the estimated disaster for each of the at least one management resource, a priority specifying unit for specifying the priority of measures to be taken; a display processing unit that associates the priority with the information and displays it on a display unit;

[0008] A method according to one aspect of the present invention includes: Acquiring business information that includes one management resource, and Hazard maps are information about the hazard maps that include the location of the business or the management resources. The purpose of the disaster information is to obtain information on the occurrence of a disaster, including the occurrence of a predicted disaster. At least some of the customers of the business and society at each of a plurality of elapsed times from the time and acquiring a first influence level indicating the degree of influence on either of the first and second data based on a user's operation input. Based on the first impact level, the purpose of restoring the business from the time of the assumed disaster occurrence is and determining a target recovery time, which is an elapsed time from the time of the hazard occurrence, and Each of the at least one management resource identified based on the degree of disaster indicated by the map. and an estimated recovery time, which is an estimated time required for recovery of the at least one Identifying the priority of measures for each anticipated disaster for each management resource and and displaying the priority level associated with each of at least one management resource on a display unit. Execute.

[0009] A program according to one aspect of the present invention is a program for causing a computer to and acquiring business information, which is information including at least one management resource, from a predetermined device. Hazard information that is information about a hazard map that includes the location of the business or management resource Obtain disaster information including map information and when a predicted disaster occurs. At least one of the customers of the business and society at each of the multiple elapsed times since the A first influence level indicating the degree of influence on either the first influence level or the second influence level is acquired based on a user's operation input. Based on the first impact level, the business will be restored from the time of the anticipated disaster. A target recovery time is specified, which is a target elapsed time that should be elapsed, and the target recovery time and the hardware are The at least one management resource identified based on the degree of disaster indicated by the risk map. and an estimated recovery time, which is the estimated time required for recovery of each of the above. Identifying the priority of countermeasures for each anticipated disaster for each management resource and The priority is associated with each of the at least one management resource and displayed on the display unit. Execute "toto". [Effects of the Invention]

[0010] According to the present invention, a system for supporting the creation of a business continuity plan that appropriately reflects possible disasters is provided. A stem can be provided. [Brief explanation of the drawings]

[0011] [Figure 1] FIG. 1 is a diagram illustrating an example of the configuration of a support system. [Figure 2] FIG. 10 is a diagram showing an example of the configuration of a business operator information table D111. [Figure 3] FIG. 10 is a diagram showing an example of the configuration of a management resource recovery time table D112. [Figure 4] FIG. 10 is a diagram showing an example of a business information display screen T10. [Figure 5] FIG. 10 is a diagram showing an example of a business operator function selection screen T20. [Figure 6] FIG. 10 is a diagram showing an example of a function analysis screen T30. [Figure 7] FIG. 10 is a diagram showing an example of a selection screen T40 for items not yet addressed. [Figure 8] FIG. 10 is a diagram showing an example of a countermeasure list screen T50. [Figure 9] FIG. 10 is a flowchart illustrating an example of processing by the support system. [Figure 10] FIG. 2 illustrates an example of a hardware configuration of a computer. DETAILED DESCRIPTION OF THE INVENTION

[0012] The support system 100 according to an embodiment of the present invention will be described in detail below with reference to the drawings. However, the embodiments described below are merely examples, and It is not intended to exclude various modifications and applications of techniques that are not included in the present invention. Various modifications can be made without departing from the scope of the present invention, or the embodiments can be combined. In addition, in the following description of the drawings, the same or similar parts are denoted by the same or similar reference numerals. are indicated by the symbol '.

[0013] ===Outline of Support System 100=== The support system 100 is, for example, a system for BCP (Business Continuity Planning) in a company. The support system 100 is a system that supports the formulation and advancement of disaster information. Based on the disaster information (hereinafter referred to as "disaster information"), the business to be analyzed will (hereinafter referred to as the "Target Business") and the management resources of said business. By analyzing the vulnerabilities of the support system, the priority of countermeasures can be identified. 00 is to clarify the recovery strategy and identify the advance measures to execute the strategy. can.

[0014] Specifically, the support system 100, for example, "Important businesses" and businesses that are not expected to be seriously affected in the event of a disaster. Identify the target recovery time (hereinafter referred to as "target recovery time") and analyze the vulnerability of selected functions of critical business. After clarifying the recovery strategy, identify the pre-emptive measures to continue carrying out important business. The support system 100 then displays the status of the countermeasures taken by the target business along with the priority of the countermeasures. The recovery strategy including the above is presented to the user's user terminal (not shown). Using the terminal, the target company will implement appropriate disaster countermeasures for its business and management resources. It can be done.

[0015] Disaster information is information that associates locations and regions with anticipated disasters. Hazard map information, which is information about hazard maps, and information about employee work due to infectious diseases. Hazard map information includes information on infectious diseases that indicate the degree of impact of earthquakes, tsunamis, floods, etc. For example, hazard map information is information on natural disasters. Information showing the distribution of earthquake intensity, distribution of expected tsunami inundation depth, distribution of flood depth due to flood damage, etc. Infectious disease information includes, for example, the area where the infection is spreading, the severity of the infection, and the number of people affected by the infection. It may also include information regarding periods of absence of employees.

[0016] Management resources are, for example, elements that enable various functions in the target business. The functions include, for example, a function for receiving orders from customers (hereinafter referred to as "order function"), inventory management, and the like. (hereinafter referred to as "inventory management function"), logistics functions, product management functions, The functions for production are also included. Management resources are the components of the lower hierarchy of each function. For example, the order management function includes personnel, buildings, office equipment, systems, and other relevant functions. It contains the resources necessary to make the function work.

[0017] The support system 100 may be, for example and without limitation, a server computer, a cloud computer, personal computers (including but not limited to desktops, laptops, laptops, tablets, etc.), media computing platforms (e.g., cable, satellite Set-top boxes, digital video recorders, handheld computing devices (e.g., PDA (Personal Digital Assistant), email client, etc.), and Or it may be any other type of computer or communications platform.

[0018] ===Configuration of Support System 100===

[0019] FIG. 1 is a diagram showing an example of the configuration of a support system 100. As shown in FIG. The system 100 includes, for example, a storage unit 101, a display processing unit 102, and a business information acquisition unit 103. , a quantitative evaluation specifying unit 104, a disaster information acquiring unit 105, a first impact degree acquiring unit 106, and a target A recovery time determining unit 107, a second impact degree obtaining unit 108, an estimated recovery time determining unit 109, and a disaster The system includes a harm effect identifying unit 110 and a priority identifying unit 111 .

[0020] The storage unit 101 stores a business operator information table D111 and a management resource recovery time table D112. and BCP table D113.

[0021] The business operator information table D111 will be described with reference to Fig. 2. 1 is a diagram showing an example of the configuration of a table D111. Stores information and uses the company ID, which is identification information that can identify a company, as the primary key, and stores the name, address, and , Representative, Capital, Number of employees, Industry, Corporate number, Date of establishment, Overview of business activities, Sales, Gross profit, gross profit margin, cash on hand, functions (including the location of functions and the management resources included in functions) It includes items such as disaster information including hazard map information. The information on the hazard map is related to the business, its various functions and management resources. It is information.

[0022] The management resource recovery time table D112 will be described with reference to FIG. 10 is a diagram showing an example of the configuration of a resource recovery time table D112. D112 uses the management resource ID, which is the identification information that can identify the management resource, as the primary key. This includes items such as sources of disaster, earthquakes, tsunamis, floods, and infectious diseases. Management resources are the components of a business's business. This is an item that stores information indicating the management resources that can be included in each function. This is an item to remember in relation to the recovery time. For tsunamis, the flood depth of the tsunami and the expected recovery time are Flood damage is an item that is stored in association with the depth of flooding and the expected recovery time. Infectious diseases are recorded based on the severity of the disease (e.g., a three-point scale) and the expected recovery time. Each item is recorded in association with the previous time. Each item is evaluated in three stages according to the recovery time. (For example, "1" to "3", and "1" is omitted in FIG. 3) is set.

[0023] The BCP table D113 is explained below. The BCP table D113 is a table that can identify companies. The company ID, which is a recognizable identification information, is used as the primary key, and the business, quantitative indicators, first impact level, important business, Includes items such as target recovery time, secondary impact, estimated recovery time, and priority.

[0024] Quantitative indicators are information about sales revenue. Specifically, quantitative indicators are information about sales within a company. Ratio, gross profit margin within the company, gross profit, whether it is the subject of the company's medium- to long-term strategy, sales This includes information on growth rates, competitive conditions, market growth potential, and impact on cash flow. The quantitative index is information displayed in the "quantitative index display area T12" in FIG. 4, which will be described later. be.

[0025] The first impact level is a qualitative indicator and is information regarding external obstacles to the company. Specifically, the first impact level indicates inconvenience to customers, inconvenience to society, and the possibility of customer loss. The first influence degree is displayed in a "qualitative indicator display area T13" in FIG. 4, which will be described later. This is the information shown.

[0026] Important businesses are those that are important to the target company, and are listed in the "Business Selection" section in Figure 4 below. This is the business that corresponds to the item selected by the user in "Column T16". The projects are automatically extracted based on the order displayed in the project priority display area T15. It's okay to have it.

[0027] The target recovery time is information displayed in "item T17f" in FIG. 4, which will be described later. The target recovery time will be explained in the target recovery time specification area T17 of the display processing unit 102. do.

[0028] The second impact level is displayed in "Important item of management resources T33d" in Figure 6, which will be described later. The second impact level will be explained in the section about the second impact level acquisition unit 108.

[0029] The estimated recovery time is shown in "Recovery time" in the management resource recovery time table D112 in FIG. The estimated recovery time will be explained in the section about the estimated recovery time identifying unit 109.

[0030] The priority is the information displayed in "Countermeasure Priority Item T33e" in Figure 6, which will be described later. The priority will be explained in the priority specification unit 111.

[0031] The display processing unit 102 generates various screens and displays them on a display unit or display device of a user terminal (not shown). The various screens are displayed on the device 1007, for example, by receiving user operation inputs from a user terminal. The screens are a business information display screen T10, a business function selection screen T20, and a function It includes a performance analysis screen T30, an unmeasured item selection screen T40, and a countermeasure list screen T50.

[0032] Hereinafter, various screens will be described with reference to Figs. 4 to 8. Fig. 4 shows the screen for displaying business information. 5 is a diagram showing an example of a screen T10. FIG. 5 is a diagram showing an example of a business operator function selection screen T20. FIG. 6 is a diagram showing an example of a function analysis screen T30. FIG. 7 is a diagram showing an example of a selection screen T30 for unmeasured items. 8 is a diagram showing an example of the countermeasure list screen T50.

[0033] As shown in FIG. 4, the business information display screen T10 displays the user information of the business of the target business. This screen displays the critical business selected by the user and the target recovery time for the critical business.

[0034] The business information display screen T10 includes a basic information display area T11 and a quantitative indicator display area T12. , a qualitative indicator display area T13, a qualitative and quantitative total T14, and a business priority display area T15, It includes a business selection field T16 and a target recovery time specification field T17.

[0035] The basic information display area T11 displays the basic information of the business operator, such as sales, gross profit margin, This information is displayed to the user on a screen not shown. Therefore, the information displayed is based on the information input in advance.

[0036] The quantitative indicator display area T12 displays quantitative indicators such as "scale," "efficiency," "future potential," and "quality." The cell for each item will have three lines, for example. The evaluation of each business (here, parts A, B, home appliance parts, and other products) is carried out on a step-by-step basis. If the ratio of each is high, a "3" is entered, and if it is low, a "1" is entered.

[0037] The qualitative indicator display area T13 displays, for example, items T13a that are nuisances to customers and items T13b that are nuisances to society. The qualitative indicator display area T13b and the customer churn possibility item T13c are displayed. For each item, for example, a first indicator showing the degree of impact on customers over multiple elapsed times is provided. The impact is entered.

[0038] Here, the first impact level is, for example, "1: Small" for something that has no impact on customers or society. Those that have a large impact on important customers and society are rated as "2: Medium." The first impact is set to "3: Large" by the first impact acquisition unit described later. It is identified based on the information obtained.

[0039] The multiple elapsed times are the time elapsed since the occurrence of the anticipated disaster set by the user. In Figure 4, "1W (1 week)", "2W (2 weeks)", and "1M (1 month)" are used as examples. It is set.

[0040] The troublesome item T13a for customers is, for example, the item of a plurality of elapsed time periods that is generated by a user's operation input. For each of these, the adverse impact that a disruption in business operations or product supply would have on customers (e.g., if a product For example, in Figure 4, Regarding "Part A," the degree of impact within one week of the disaster was "2: Medium," If it lasts for more than one week (two weeks and one month), the impact level will be "3: Major." Figure 4 shows that the impact of "Part A" is relatively small if it is within one week. .

[0041] The social nuisance item T13b is, for example, a nuisance item for a plurality of elapsed times that is determined by a user's operation input. For each of these, the impact that the suspension of business operations or product supply will have on an unspecified number of people or society The degree of negative impact (for example, the impact of a network shutdown in the case of a telecommunications company) The match is set.

[0042] The customer churn possibility item T13c is, for example, a customer churn probability item T13c that is generated by a user's operation input over multiple elapsed time periods. For each of these, the negative impact that the suspension of business operations or product supply would have on the continuation of business with customers The degree of impact (e.g., loss of market share or suspension of trading) is set.

[0043] The qualitative / quantitative total T14 is, for example, the sum of the evaluation scores of each item in the quantitative indicators and the 1. The total score of each item in the impact (qualitative indicator) is calculated to a maximum of 100 points. When converting the quantitative indicators and the first impact degree into points, The average value may be calculated by setting a coefficient according to the importance of the eyes.

[0044] The business priority display area T15 is sorted in descending order of the value converted to the maximum score of 100 points. This allows the support system 100 to provide a ranking to the user. It provides the ranking of the importance of each business to the target company, so users can appropriately Projects that will be the subject of P formulation can be selected.

[0045] The business selection field T16 accepts user input and allows the user to formulate a BCP. This is an item for selecting important projects to be included in the budget.

[0046] The target recovery time specification area T17 is an item that displays the target recovery time for critical business. As mentioned above, the target recovery time is the time when it is assumed that there will be no serious impact on business in the event of a disaster. The target recovery time specification area T17 is, for example, a qualitative indicator item (here, The first impact level (1 for each of "inconvenience to customers," "inconvenience to society," and "possibility of customer defection") The estimated recovery time for each qualitative indicator item is displayed based on the evaluation of the following three items: The target recovery time specification area T17 includes items T17a to T17c. The evaluation (1 to 3) entered in some items of the target (here, "Impact on cash flow") Item T17d displays the estimated recovery time for the quantitative evaluation item, which is specified based on the evaluation. The target recovery time specification area T17 may include, for example, items T17a to T17d. Items T17e and T1 display the target recovery time for critical business operations based on the recovery time entered. The evaluation (recovery time) entered in items T17a to T17f is the target recovery time described below. This information is identified by the time identification unit 107.

[0047] As shown in FIG. 5, the business operator function selection screen T20 is the same as the business selection screen on the business operator information display screen T10. Select various functions to perform various analyses related to BCP for the important business selected in the selection column T16 The business operator function selection screen T20 is a screen for selecting, for example, a business category T21 and a function The business category T21 includes a category T22, a selection field T23, and an analysis start button T24. This is an item that indicates the contents of the various functions. It should be noted that the function category T22 includes the " Functions corresponding to the industry (for example, the industry shown in the "Japan Standard Industrial Classification") may be displayed. This allows the support system 100 to allow the user to more easily select the functions for which the BCP is to be developed. The selection field T23 allows users to select the target for the BCP evaluation for important businesses. This is an item for selecting the target function. For convenience, the selected function will be referred to as the "selected function" below. The analysis start button T24 is a button for transitioning to the function analysis screen T30, which will be described later. It is.

[0048] As shown in Figure 6, the function analysis screen T30 (first screen) shows the results of each function of the important business. Priority of disaster countermeasures, local recovery strategy (strategy based on the recovery of affected bases) This screen displays the contents and the necessity of measures other than the local recovery strategy. , including a basic information display area T31, a disaster information display area T32, and a function analysis area T33. .

[0049] The basic information display area T31 shows the important business activities that are the subject of the BCP evaluation of the target business. This is an area where basic information is displayed. Each item in the basic information display area T31 includes the business information table. The critical business and the target recovery time are displayed in a display screen T10.

[0050] The disaster information display area T32 is an area that displays hazard map information in the selection function. The disaster information display area T32 includes, for example, a function item T32a indicating the name of the selected function and a The location address item T32b and the hazard map item T32c ( For example, earthquakes, tsunamis, and floods) and infectious disease assumption item T32d, which indicates the impact of infectious diseases. include.

[0051] The functional analysis area T33 is the priority of measures and local recovery in the management resources that make up the selected functions. Contents of the old strategy (a strategy based on the restoration of affected bases) and the need for measures other than the local restoration strategy The functional analysis area T33 is an area that displays the functional items T33a and the obstacle items T33b. b, disaster impact items T33c, management resource importance items T33d, and countermeasure priority items T 33e, alternative item T33f, workaround item T33g, and necessity item T33h. .

[0052] Function item T33a is the area where the selection functions and management resources related to the selection functions are displayed. The function item T33a may be, for example, a selection function as a major item, a management resource as a medium item, and a small item. Specifically, if the selected function is "order receiving function," then "order receiving function" The sub-items are "personnel," "buildings," "office equipment," "systems," etc. The sub-items include "decisor," "skills," and "number of personnel."

[0053] The obstacle item T33b is the impact that the management resources that make up the selected functions will have due to the anticipated disaster. The degree of hazard is entered in the hazard item T33b based on the information in the hazard map item T32c. For example, the greater the damage caused by the anticipated disaster, the higher the value should be. A value determined by the estimated recovery time determination unit 109 (to be described later) is input to the problem item T33b. can be.

[0054] Disaster impact item T33c is the ability of the management resources that make up the selected functions to be restored within the target recovery time. In the disaster impact item T33c, the business information display screen T10 Based on the target recovery time input in the target recovery time specification area T17, The disaster impact item T33c is displayed as a three-level numerical value, for example, to show whether or not the disaster can be restored. The value specified by the disaster impact specifying unit 110 is input.

[0055] The important management resource item T33d is the item that will not function if a predicted disaster occurs. The degree to which each of the assumed management resources can be replaced by human resources (hereinafter referred to as "Second This is the area that displays the impact.

[0056] The priority item for measures, T33e, is the assumed disaster risk for the management resources that make up the selected functions. The priority of the countermeasures is displayed in the countermeasure priority item T33e. The evaluation (value) and management resource input to the disaster impact item T33c by the priority specification unit 111 A value specified based on the evaluation (value) entered in the importance item T33d is entered.

[0057] The alternative item T33f is to ensure that each of the management resources that make up the selected function does not function in the event of a disaster. In the event of a disaster, the location of the business or management resources (hereinafter referred to as the "disaster-affected base") In the alternative item T33f, for example, each of the management resources is entered. A plurality of alternatives are displayed in a selection field T Also, the alternative item T33f contains, for example, the alternative selected by the user. It includes a column T33f2 where you can check whether you have already taken action as a target business operator. As a result, the support system 100 displays on a countermeasure list screen T50 of FIG. 8, which will be described later, whether or not the countermeasure has been taken. This can prevent users from forgetting to take measures.

[0058] Workaround item T33g prevents the inability to function for each of the resources that make up the selection function. This is the area where workarounds for avoiding problems are displayed. For example, the workaround item T33g can be used to display management resources. Each of the workarounds displays multiple workarounds, allowing the user to select each of them. The workaround item T33g includes a selection field T33g1 that can be selected by the user. A column where you can check whether you have implemented the workaround you selected as a target business operator. Includes T33g2.

[0059] The necessity item T33h (item of necessity of measures other than local recovery strategies) has a high priority. Regarding the selection function (entering "3" in the priority item T33e of the countermeasures), There is no alternative (check the "No alternative" option T33f1 in the alternative item T33f) This indicates that a strategy is needed to be implemented without waiting for the recovery of the affected base (site). This is an area where the support system 100 displays the lines (black circles in FIG. 5) and numerical values. In the event of a disaster, management resources that constitute selective functions that have a high impact on business operations will be handled at affected bases. If there are no alternatives available, provide users with a strategy to implement without waiting for the affected site to recover. This can encourage consideration.

[0060] As shown in FIG. 7, the selection screen T40 (second screen) for unmeasured items is similar to the function analysis screen T30. Regarding the selection function with high priority for measures (enter "3" in the priority item T33e of measures), There are no alternative measures available at the affected bases (select "No alternative measures" in the alternative measures item T33f). If you check column T33f1, select a strategy to be carried out without waiting for the recovery of the damaged base. The selection screen T40 for unmeasured items displays the same content as the basic information display area T31. The basic information display area T41, the strategy selection area T42, and the strategy specific display area T 43 and included.

[0061] The strategy selection area T42 represents, for example, a strategy to be carried out without waiting for the recovery of multiple affected bases. Specifically, in the strategy selection area T42, for example, the necessity item T33 in FIG. Functions that display objects in h (items that include unmeasured management resources) and the location of management resources Multiple strategies different from the recovery strategies for the anticipated disaster that can be implemented at the affected bases and the A selection field T42a is associated with the strategy, allowing a user to select a predetermined strategy from among the plurality of strategies. The concrete display area T43 displays the alternative selected in the selection field T42a, and This will allow disaster-stricken bases to take appropriate measures. Carry out high-priority elective functions for which no alternatives are available without waiting for the recovery of affected bases. It is possible to prevent oversight in the formulation of a strategy. Note that the selection screen T40 for measures not taken can be displayed, for example, on the function analysis screen T 30 need items T33h for the user's object (e.g., mark) displayed It may be a screen that is displayed by accepting an operation input. This will prevent overlooking of functions that need to be formulated.

[0062] As shown in FIG. 8, the countermeasure list screen T50 includes the business information display screen T10, the business function selection screen T10, and the like. Selection screen T20, functional analysis screen T30, and selection screen for unmeasured items T40 This is a screen that displays a list of the selected items (hereinafter referred to as the "Countermeasures List"). The strategy list screen T50 is composed of important business items T51, strategic items T52, functional items T53, and economic items T54. Resource management item T54, priority of measures item T55, classification of measures item T56, and content of measures item T57a, detailed countermeasures item T57b, countermeasures completed item T58, responsible department item T59 Includes.

[0063] Important business items T51 display the important business selected by the user in the business selection column T16. The function item T53 is an area selected by the user on the operator function selection screen T20. The management resource item T54 is the area where the selected function is displayed. This is an area that displays the same contents as the medium and small items of the functional item T33a, which is a business resource. Countermeasure priority item T55 is an area that displays the same content as countermeasure priority item T33e. Countermeasure category item T56 is either the content of alternative measure item T33f or the content of workaround item T33g. The countermeasure content item T57a is an area where the contents of the alternative measure item T33f are displayed in an identifiable manner. Or it is the area where the content of the workaround item T33g is displayed. , the contents of the alternative item T33f or the contents of the workaround item T33g This is the area where the specified content is displayed. The countermeasure item T58 is added to the countermeasure column T33f2. This is the area where the check in the Check or Completed column T33g2 is reflected. T59 is the area where the departments in charge of resolving each issue of management resources are displayed. As a result, the support system 100 can easily identify the entity that will take action on the management resources that have not yet been addressed. This allows users to easily grasp information, allowing them to take proactive measures to address issues. The user can be prompted.

[0064] In this way, the support system 100 can automatically calculate the target Identify the critical business operations of the operator and the target recovery time, and identify the vulnerability of the selection function of the critical business operations in the event of a disaster. After clarifying the recovery strategy from the analysis, the pre-emptive measures to execute the recovery strategy are displayed. This allows users to formulate appropriate BCPs.

[0065] The business information acquisition unit 103 acquires information including at least one management resource of the target business. (hereinafter referred to as "business information") is acquired based on the user's operational input. For example, The operator information acquisition unit 103 refers to the operator information table D111 and acquires the operator information table D1 The business information stored in advance in 11 may be acquired, or the items included in the business information ( For example, the user's operation on a screen (not shown) showing each item of the business information table D111 The business information may be acquired by accepting a business input.

[0066] The quantitative evaluation specification unit 104 calculates and specifies quantitative indicators based on the business information. The quantitative evaluation specification unit 104 calculates the quantitative index entered in the quantitative index field on the business information display screen T10. Calculate the quantitative indicators that form the basis of the numerical values.

[0067] The disaster information acquisition unit 105 acquires information from a predetermined device (an external device that provides hazard map information). Obtain hazard map information including the location of the selected business or management resource from the following. The disaster information acquisition unit 105 receives the address of the location input in the disaster information display area T32. When triggered (or when a specific button is pressed), a hazard map is displayed from a specific device. The acquired hazard map information is stored in the business operator information table D111. and displayed in hazard map item T32c.

[0068] The first impact degree acquisition unit 106 is configured to acquire the impact degree when an anticipated disaster (hereinafter referred to as an "anticipated disaster") occurs. The impact of the business suspension on customers and the company at each of the multiple periods of time that have elapsed since the time of the suspension The first influence level indicating the degree of influence on the internal environment is acquired based on the user's operation input. Specifically, the first impact degree acquisition unit 106 acquires the customer inconvenience item in the qualitative indicator display area T13. Cells for items T13a, T13b, and T13c. and acquires information indicating the first impact level selected by the user. do.

[0069] The target recovery time specifying unit 107 determines the target recovery time from the time when the assumed disaster occurs based on the first impact degree. Identify the target recovery time, which is the estimated time elapsed by which the target business operator should be able to recover from the disaster. For example, The target recovery time specifying unit 107 selects a first elapsed time (for example, "two weeks") from among the plurality of elapsed times. The degree of impact (for example, the first impact is "large") during the period of time The degree of impact at a second elapsed time (e.g., "1 week") before the first elapsed time ( For example, if the first impact is greater than "medium", the first elapsed time (here "2 weeks") That is, the target recovery time identifying unit 107 identifies the target recovery time as From the inputs for each item (T13 in Figure 4) and cash flow item (T12 in Figure 4) (It may be only the input content of each item of the first impact level), for each item The time that elapses until a serious impact is expected to occur is calculated, and the earliest of the calculated elapsed times is The period of time that has elapsed since the failure is identified as the recovery time objective.

[0070] Specifically, first, the target recovery time identifying unit 107 identifies the items of the qualitative index (items T13a to T 13c) Enter the estimated recovery time for each cell in items T17a to T17c. For example, the target recovery time specifying unit 107 may specify the "partial impact" of the trouble item T17a to the customer. In the cell, the longest period of time in which "Medium" is set in the customer trouble item T13a is The earliest elapsed time (for example, if "Medium" is set for 1 week and 2 weeks, select "1 week") Then, the target recovery time specifying unit 107 sets, for example, In the "Serious Impact" cell, "Large" is set in the customer nuisance item T13a. The earliest elapsed time (for example, if "Large" is set to 2 weeks and 1 month, Then, the target recovery time specifying unit 107 sets the target recovery time for the items that cause trouble to the whole of society. The same applies to T17b, customer churn item T17c, and cash flow item T17d. For the cash flow item T17d, the quantitative indicator display area T The time elapsed is determined based on the assessment of the 12 "cash flow impact" items. will be done.

[0071] Next, the target recovery time specifying unit 107 specifies the items specified based on the first degree of impact (qualitative index). The longest elapsed time among the elapsed times set in the "Serious Impact" cells of T17a to T17c In other words, the support system 100 identifies the time when the customer or company The target recovery time is specified with the goal of restoring various functions before the impact on the society becomes significant. As a result, the support system 100 can restore functions in the BCP formulation. This allows users to create an appropriate BCP. This can be done.

[0072] The second impact degree acquisition unit 108 acquires information indicating the second impact degree based on an operation input by the user. As described above, the second impact is input to the importance item T33d of the management resource in FIG. Each of the management resources that will not function in the event of a predicted disaster will be replaced by a human resource. Specifically, for example, the user can exchange the management resources shown in Figure 6. Select each cell in the importance item T33d, and select the three-level Select one of the grade ratings (e.g., 1 to 3). For example, the second impact level is "1". "Management resources that have almost no impact on the business of the target company" and "2" indicates "replacement by manpower, etc." "3" indicates "management resources that cannot be replaced by manpower, etc." In other words, the larger the value of the second impact, the more effective the substitution by human labor is. This shows that it is an extremely important management resource.

[0073] The estimated recovery time specification unit 109 specifies the estimated recovery time for each level of disaster indicated by the hazard map information. Specifically, the estimated recovery time specifying unit 1 09 refers to the business information table D111 and identifies important businesses based on hazard map information. The expected recovery time specification unit 109 specifies the extent of the disaster at the address of the user. The estimated recovery time corresponding to the degree of the disaster is identified by referring to the time table D112. Specifically, for example, the estimated recovery time identifying unit 109 determines " The earthquake was identified as a seismic intensity of 6 lower, and management resources were restored based on the management resource recovery time table D112. For the resource "system," the estimated recovery time is "5 days" for a "seismic intensity of 6 lower" earthquake. The estimated recovery time specifying unit 109 specifies the evaluation "2 days" corresponding to the specified "recovery time 5 days." " (Partially affected) is listed in the item T33b of the operator function selection screen T20 shown in Figure 5. As a result, the support system 100 can set an appropriate estimated recovery time with a small amount of processing. The interval can be specified.

[0074] The disaster impact identification unit 110 determines the impact of the assumed disaster on each management resource (hereinafter, The disaster impact determination unit 110 determines the target for the important project. Based on the estimated recovery time and the estimated recovery time for each of the management resources included in the critical business, Identify the degree of impact of disasters, etc. on each management resource. The identification unit 110 identifies the target recovery time for the important business “home appliance parts” identified by the target recovery time identification unit 107. The target recovery time is "2 weeks" and the management resource "system" for "order function" for "home appliance parts" The estimated recovery time for an earthquake of magnitude 6 or less is 5 days (Management Resource Recovery Time Table) The estimated recovery time is within the target recovery time compared with the previous recovery time (see Rule D112). The disaster impact identification unit 110 evaluates the identified priority level of "2" as follows: Set it in the disaster impact item T33c in Figure 6.

[0075] The disaster impact identification unit 110 also calculates the target recovery time and the impact of each of the earthquake, tsunami, and flood damage. The maximum expected recovery time corresponding to the degree of The disaster impact may be determined based on the magnitude relationship between the "old time" and the "old time". The disaster impact determination unit 110 determines the critical business “home appliance parts” identified by the target recovery time determination unit 107. The target recovery time for "2 weeks" in "Home Appliance Parts" and the management resource "System" for "Order Order Function" in "Home Appliance Parts" The estimated recovery time for the "System" is "5 days" for an earthquake of "seismic intensity 6 lower" and the expected tsunami The estimated recovery time for "flood depth of 50 cm or more" is "14 days", and the estimated flood damage is "flood depth of 50 cm or more". The longest of the estimated recovery times of 14 days for "over 100 cm" is "14 days." The disaster impact determination unit 110 determines the target recovery time and the maximum expected recovery time. The maximum expected recovery time is within the target recovery time, so the degree of disaster impact is The evaluation is set to the middle level of "2." This allows the support system 100 to This makes it possible to consider countermeasures based on the largest value.

[0076] Here, the disaster impact identification unit 110 evaluates the magnitude relationship, for example, in three stages, and calculates the magnitude relationship shown in FIG. Specifically, the disaster impact identification unit 110 inputs the estimated recovery time into the disaster impact item T33c. If the date is "0 days," enter "1" in the disaster impact item T33c, and set the maximum recovery time within the target recovery time. If the estimated recovery time is included, enter "2" in the disaster impact item T33c, and enter the target recovery time. If the maximum expected recovery time exceeds the maximum expected recovery time, enter "3" in the disaster impact item T33c.

[0077] The disaster impact identification unit 110 determines the severity of each of the earthquake, tsunami, and flood damage. The estimated recovery time and the extent to which the infectious disease information indicates the impact on employees' work will be reflected in the system. The above process is performed using the longest of the estimated recovery times as the maximum estimated recovery time. In this way, the support system 100 can take into consideration the non-operational status of employees due to infectious diseases. The impact on business resources can be presented to users, allowing them to consider appropriate measures. It becomes possible to do this.

[0078] The priority specification unit 111 specifies the priority of measures against anticipated disasters for each of the management resources. Priorities are determined for each function, taking into account, for example, the time required for recovery in the event of a disaster. The priority specification unit 111 is an index that indicates the degree of the possibility of serious impact. The relationship between the time and maximum expected recovery time (specifically, the expected disasters, etc., affect each management resource) Based on the second impact level, the priority of each management resource of the important business is determined. Specifically, the priority specification unit 111 specifies the priority of the important business "home appliance parts" as described above. Regarding the management resource "System" of "Order receiving function" in ", the maximum expected recovery time is the target recovery The magnitude of the impact of the anticipated disaster on the management resources is important. For example, the disaster impact item T33c in Figure 6 is "2") and the user's operation input The second impact level "2" is set by the force (part of the business resources can be operated by replacing them with manpower, etc.) ) and there are alternatives available that allow recovery within the target recovery time. Therefore, priority "2" (medium priority) is set. System 100 is a management resource that is difficult to recover within the target recovery time and is difficult to replace with human resources. It is possible to recommend to the user that measures for managing resources be given priority.

[0079] In this way, the support system 100 performs the following for each of the management resources included in the important business. By identifying the priority of countermeasures, management resources that should be prioritized for disaster countermeasures can be identified. This allows users to easily identify issues and quickly develop countermeasures.

[0080] ===Processing flow=== The processing flow of the support system 100 will be described with reference to FIGS. 1 is a flowchart showing an example of processing of the support system 100. FIG.

[0081] In step S100, the support system 100 acquires business information. The information is information acquired based on, for example, a user's operation input, and is stored in the business information table D1 11 includes information stored in

[0082] In step S101, the support system 100 performs the following operation based on the business information table D111. The support system 100 calculates quantitative indicators (for example, sales ratios and growth rates) based on the calculated results. The quantitative indicators thus obtained are stored in the business operator information table D111.

[0083] In step S102, the support system 100 displays the customer information on the business information display screen T10. T13a: Annoyance to the customer, T13b: Annoyance to society as a whole, and T13c: Possibility of customer defection The first impact level is obtained based on the user's operation input for each of 3c, and the inconvenience to customers is calculated. Item T13a, nuisance to society as a whole item T13b, and possibility of customer defection item T13c. The support system 100 sets the first impact degree in the business operator information table Store in D111.

[0084] In step S103, the support system 100 displays the business information on the business information display screen T10. The important business is identified based on the user's operation input to the selection field T16. 0 stores important businesses in the business information table D111.

[0085] In step S104, the support system 100 receives the important event selected by the user. Identify the target recovery time for the business (business checked in the business selection column T16 in Figure 4). The support system 100 displays the items T17a to T17b based on the first influence degree of the qualitative indicator display area T13. The support system 100 determines the recovery time to be input to the recovery time table 17f. The slowest of these is identified as the target recovery time (item T17f in Figure 4).

[0086] In step S105, the support system 100 selects the operator function selection screen T20. Based on the user's operation input in the field T23, the selected function (here, "Order receiving function" and "Inventory management function") Identify the function.

[0087] In step S106, the support system 100 displays the location address of the function analysis screen T30. Information indicating the location of each selected function based on the user's operation input to item T32b The support system 100 stores the information indicating the location in the business information table D111. Deliver.

[0088] In step S107, the support system 100 receives disaster information based on the information indicating the location. The support system 100 acquires disaster information from an external device. Store in 11.

[0089] In step S108, the support system 100 uses the management resource recovery time table D11 In 2, each disaster (including infectious diseases) displayed in the disaster impact item T33c showing disaster information The recovery time corresponding to the degree of damage (estimated seismic intensity and estimated flood depth) is identified as the estimated recovery time. The support system 100 assigns an evaluation (for example, a three-level numerical value) corresponding to the expected recovery time to the trouble item. Display it on T33b.

[0090] In step S109, the support system 100 calculates the following for each of the management resources: The maximum expected recovery time in the event of a disaster (earthquake, tsunami, flood, or infectious disease). Identify the maximum expected recovery time between

[0091] In step S110, the support system 100 calculates the target for each of the management resources. Identify the relationship between the target recovery time (item T17f in Figure 4) and the maximum expected recovery time. The system 100 displays the evaluation (for example, a three-level numerical value) indicating the magnitude relationship on the function analysis screen T30. Display this in the disaster impact item T33c.

[0092] In step S111, the support system 100 calculates the function for each of the management resources. Based on the user's input for the importance item T33d of the management resource on the performance analysis screen T30, The second impact level is obtained and displayed in the management resource importance item T33d.

[0093] In step S112, the support system 100 calculates the disaster risk reduction amount for each of the management resources. The evaluation showing the magnitude relationship displayed in the harm impact item T33c and the importance item of management resources T33d The priority is determined based on the combination with the second impact level displayed in The priority is displayed on the display 33e. Variations of the process in the above may be employed.

[0094] In step S113, the support system 100 Alternative measures and workarounds available at the point (local) are listed in selection fields T33f1 and T33g1. At this time, the support system 100 selects the priority item T33e of the measure. For management resources with a priority of "3_Priority: High", in the alternative item T33f, If "No alternative measures" is selected, a mark will be displayed in the necessity item T33h.

[0095] In step S114, the assistance system 100 performs the following operation corresponding to the above-mentioned "no alternative measures": Regarding the selection function that includes management resources, the selection screen T40 for unmeasured areas is displayed and the affected bases are Strategies that can be implemented without waiting for recovery of the affected bases (a strategy that is different from the strategies that can be implemented at the affected bases) , alternatives to on-site recovery) to be set by the user.

[0096] In step S115, the support system 100 displays the countermeasure list screen T50.

[0097] As a result, the support system 100 can automatically calculate the target Identify the critical business operations of the operator and the target recovery time, and develop a recovery strategy based on vulnerability analysis of selected functions of the critical business. After clarifying the strategy, it is possible to display the advance measures to execute the recovery strategy. This allows users to formulate appropriate BCPs.

[0098] ===Hardware Configuration=== Referring to FIG. 10, the support system 100 is implemented by a computer 1000. An example of the hardware configuration will be described. The functions of the support system 100 are implemented by a plurality of devices. It can also be realized by dividing it into

[0099] FIG. 10 is a diagram illustrating an example of a hardware configuration of a computer. The computer 1000 includes a processor 1001, a memory 1002, and a storage device 1003. 03, an input I / F unit 1004, a data I / F unit 1005, a communication I / F unit 1006, and a display device 1007.

[0100] The processor 1001 executes a program stored in the memory 1002. This is a control unit that controls various processes in the computer 1000.

[0101] The memory 1002 is, for example, a RAM (Random Access Memory) or the like. The memory 1002 is a storage medium for storing programs executed by the processor 1001. It temporarily stores the program code and data required when the program is executed.

[0102] The storage device 1003 is, for example, a hard disk drive (HDD) or a flash memory. The storage device 1003 is a non-volatile storage medium for the operating system, the above-mentioned It stores various programs for realizing the configuration, the various databases mentioned above, and the like.

[0103] The input I / F unit 1004 (input unit) receives input from an administrator or a delivery person. Specific examples of the input I / F unit 1004 include a keyboard, a mouse, Examples include touch panels, buttons, barcode readers, various sensors, and wearable devices. The input I / F unit 1004 is, for example, a USB (Universal Serial The computer 1000 may be connected via an interface such as a USB bus.

[0104] The data I / F unit 1005 is used to input data from outside the computer 1000. A specific example of the data I / F unit 1005 is a device that stores data stored in various storage media. The data I / F unit 1005 includes a drive device for reading data stored in the computer. It is also conceivable that the data I / F unit 1000 may be provided outside the computer 1000. In this case, 5 is connected to the computer 1000 via an interface such as a USB.

[0105] The communication I / F unit 1006 is configured to communicate with external devices of the computer 1000 via wired or wireless connections. A device for performing data communication via the Internet N. Communication I / F unit 100 6 may be provided outside the computer 1000. In that case, the communication I / F The F unit 1006 is connected to the computer 1000 via an interface such as a USB. will be done.

[0106] The display device 1007 is a device for displaying various types of information. Specific examples include liquid crystal displays and organic EL (Electro-Lumins Examples include displays for smartphones, wearable devices, etc. The display device 1007 may be provided outside the computer 1000. In that case, The device 1007 is connected to the computer 1000 via, for example, a display cable. In addition, when a touch panel is used as the input I / F unit 1004, the display device 1 007 can be configured integrally with the input I / F unit 1004.

[0107] ===Summary=== <1> The support system 100 provides at least one management resource in the business of the target company. a business information acquisition unit 103 for acquiring business information, which is information including the business information, from a predetermined device; or hazard map information, which is information on hazard maps including the locations of management resources. a disaster information acquisition unit 105 for acquiring disaster information including a disaster information acquisition unit 106; At least one of the customers of the business and society at each of the multiple times that have passed since the time of the A first influence level indicating the degree of influence on either the first influence level or the second influence level is acquired based on a user's operation input. The first impact degree acquisition unit 106 and the event acquisition unit 107 acquire information on the occurrence of the assumed disaster based on the first impact degree. A target recovery time specifying unit 107 that specifies a target recovery time, which is a target elapsed time for which the operation should be restored. and the target recovery time and the degree of disaster indicated by the hazard map. and the estimated recovery time, which is the estimated time required for each of the other management resources to be restored. Identify the priority of measures for each of at least one management resource against anticipated disasters. a priority specifying unit 111 for associating a priority with each of at least one management resource; and a display processing unit 102 that displays the information on a display device 1007 (display unit). The support system 100 presents management resources that should be prioritized for countermeasures against possible disasters. This will enable the creation of business continuity plans that appropriately reflect possible disasters. do.

[0108] <2> In addition, in the support system 100, the hazard map information is For example, the priority specification unit 111 includes information about disasters including earthquakes, tsunamis, floods, etc. , the target recovery time and the longest of the estimated recovery times for each severity of multiple natural disasters. Based on the relationship between the maximum expected recovery time and the time that is the largest, at least one management Identify the priority of disaster response measures for each resource, which will help support systems. The 100 disaster countermeasures can be considered based on the disaster with the greatest impact. To make it Noh.

[0109] <3> The support system 100 also includes a function that prevents at least one management resource from functioning due to the anticipated disaster. If at least one management resource is replaced by a person, a second influence degree acquiring unit 108 that acquires a second influence degree indicating the degree of influence based on an operation input by a user; The priority specification unit 111 further includes a function of specifying a small number of priority based on the magnitude relationship and the second influence degree. Identify the priority of disaster prevention measures for at least one management resource. Therefore, the support system 100 can provide a management resource that is difficult to recover within the target recovery time to people. This makes it possible to recommend to users that they prioritize measures for management resources that are difficult to replace with other resources. .

[0110] <4> In addition, in the support system 100, the display processing unit 102 displays a function analysis screen T30 As shown in the figure, if at least one management resource becomes inoperable due to an anticipated disaster, At least one alternative measure (alternative measure item T33) that can replace at least one management resource f) and a check mark indicating that the applicable business has taken the measures. a selection field T33f1 (check area) that indicates the at least one business resource; In this way, the support system 100 can determine whether or not a countermeasure has been taken. This can be displayed on the countermeasure list screen T50 in Figure 8, preventing users from missing countermeasures. This can prevent this.

[0111] <5> In addition, in the support system 100, the display processing unit 102 displays a function analysis screen T30 As shown in the figure, in at least one of the management resources, the priority is the highest level, and is set to no action or no action is selected. If there are management resources that have not been addressed (management resources that have not been addressed), Objects that indicate the need for a strategy (measure) to be implemented without waiting for the system to be restored (Necessity Mark the item T33h) and the item that includes the management resource (for example, "Inventory" in the function item T33a) A function analysis screen T30 associated with the "management function" or the like is displayed on the display device 1007 (display unit). As a result, the support system 100 can select functions and If there are no alternatives for management resources at the affected base, This can encourage the consideration of other alternative strategies that can be implemented without waiting for recovery.

[0112] <6> In addition, in the support system 100, the display processing unit 102 displays the selected countermeasure. This includes management resources for which there are no countermeasures or for which no countermeasures are set (unmeasured management resources). items (for example, the "Function" item in the strategic selection area T42 in Figure 7) and the affected bases (businesses or Multiple strategies different from the recovery strategies for anticipated disasters that can be implemented in the location of management resources, Object (Mark of "Necessity of measures other than local recovery strategies" in strategy selection area T42 ) and a selection field T42a (selection area) in which a predetermined strategy can be selected from a plurality of strategies. The associated selection screen T40 (second screen) for unmeasured items is displayed on the display device 1007 (display unit). As a result, the support system 100 can prioritize disasters for which there are no alternative measures available at the affected bases. With its high selection function, it is possible to prevent oversight in formulating strategies that can be implemented without waiting for the recovery of affected bases. Cut.

[0113] <7> In addition, in the support system 100, disaster information is used to The priority specification unit 111 further includes infectious disease information, which is information about the impact on work, and The old working hours and the degree of impact of multiple natural disasters and infectious diseases on the work of the target business operators The relationship between the maximum expected recovery time and the expected recovery time for the Based on the relationship between the management resources, the priority of disaster prevention measures for at least one management resource is In this way, the support system 100 can identify the cause of employee downtime by taking into account the cause of employee downtime due to the infectious disease. The impact on management resources that has been taken into consideration can be presented to users, allowing them to consider appropriate measures. It will be possible to defeat them.

[0114] <8> In the support system 100, the target recovery time specifying unit 107 a first influence at a first elapsed time among the elapsed times; If the first influence at a second elapsed time is greater than the first influence at a second elapsed time before the time, This allows the support system 100 to This allows the user to know the approximate time it will take to restore functionality. can formulate a BCP appropriately.

[0115] <9> The support system 100 also calculates the severity of the disaster and the expected duration of the disaster. A management resource recovery time table D1 that associates the estimated time required for the management resource recovery with the estimated time required for the management resource recovery. Based on 12 (restoration time information), the estimated recovery time corresponding to the degree of disaster shown on the hazard map is calculated. The support system further includes an estimated recovery time specification unit 109 for specifying the previous time. 100 can identify an appropriate expected recovery time with a small amount of processing. [Explanation of symbols]

[0116] 100... support system, 101... storage unit, 102... display processing unit, 103... business operator information acquisition acquisition unit, 104...quantitative evaluation specification unit, 105...disaster information acquisition unit, 106...first impact degree acquisition unit, 107...target recovery time specifying unit, 108...second impact degree obtaining unit, 109...expected recovery time specifying unit , 110...Disaster Impact Identification Department, 111...Priority Identification Department.

Claims

1. A business information acquisition unit that acquires business information including a target management resource, which is at least one management resource in the target business of the target business, A disaster information acquisition unit acquires disaster information, including hazard map information relating to hazard maps that include the location of the target management resources, from a predetermined device. The unit for determining the estimated recovery time, Based on the aforementioned hazard map information, the degree of disaster in the target management resources is identified. An estimated recovery time identification unit identifies the estimated recovery time, which is the recovery time for the target management resources in the event of a disaster, by referring to a management resource recovery time table that correlates the management resources of a business, the degree of disaster, and the recovery time. A display processing unit that outputs the aforementioned target management resources and the information regarding the estimated recovery time in association with each other to a display unit, A support system equipped with these features.

2. A first impact acquisition unit acquires a first impact level indicating the degree of impact on at least one of the customers and society of the target business at each of several elapsed time points from the time the hypothetical disaster occurs, The aforementioned estimated recovery time identification unit identifies the estimated recovery time for the target management resources in the critical business, which is one of the target businesses of the target business operator and is identified based on the first impact level. The support system according to claim 1.

3. A first impact acquisition unit acquires a first impact level indicating the degree of impact on at least one of the customers and society of the target business at each of several elapsed time points from the time the hypothetical disaster occurs, Based on the aforementioned first impact level, a target recovery time determination unit determines a target recovery time, which is the estimated elapsed time from the time the assumed disaster occurred until the target business should be restored. A disaster impact identification unit identifies the degree of disaster impact, which indicates the extent to which the anticipated disaster will affect the target management resources, based on the assumed recovery time and the target recovery time. Furthermore, The display processing unit outputs to the display unit the relevant management resources and the degree of disaster impact in relation to each other. The support system according to claim 1.

4. A priority identification unit that identifies the priority of countermeasures against the assumed disaster in each of the multiple businesses of the target business operator based on the target recovery time and the assumed recovery time, Furthermore, The disaster impact identification unit identifies the degree of disaster impact on the target management resources in the critical business which corresponds to the business with the highest priority among the multiple businesses of the target business operator. The support system according to claim 3.

5. Computers To obtain business information that includes at least one management resource in the target business of the target business, To obtain disaster information, including hazard map information relating to the location of the target management resource, from a designated device, Based on the aforementioned hazard map information, the degree of disaster in the target management resources is identified, By referring to a management resource recovery time table that correlates business resources, the degree of disaster, and recovery time, the estimated recovery time, which is the recovery time for the aforementioned management resources in the event of a disaster, is identified. The aforementioned target management resources and the information regarding the estimated recovery time are associated and output to the display unit. How to do it.

6. On the computer, To obtain business information that includes at least one management resource in the target business of the target business, To obtain disaster information, including hazard map information relating to the location of the target management resource, from a designated device, Based on the aforementioned hazard map information, the degree of disaster in the target management resources is identified, By referring to a management resource recovery time table that correlates business resources, the degree of disaster, and recovery time, the estimated recovery time, which is the recovery time for the aforementioned management resources in the event of a disaster, is identified. The aforementioned target management resources and the information regarding the estimated recovery time are associated and output to the display unit. A program that executes the command.

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