Matching support device, matching support method and computer program

Abstract

To support matching between a consulter and an adviser.SOLUTION: An acquisition unit acquires attribute information of a consulter. A reception unit accepts an adviser selection condition desired about selection of an adviser who answers to the consulter from a manager related to the consulter. A selection unit selects an adviser who answers to the consulter, from among a plurality of registered advisers, by using the acquired attribute information of the consulter, the adviser selection condition accepted from the manager, and profile information on the plurality of registered advisers. An output unit outputs selected adviser information showing the selected adviser.SELECTED DRAWING: Figure 6

Description

[Technical Field]

[0001] The present disclosure relates to a matching support device, a matching support method, and a computer program for matching a client with an advisor (counselor). [Background technology]

[0002] In order to facilitate a smooth transition from school to society and work, career education is being promoted in schools such as high schools before students enter the workforce. This has led to high school students thinking about their future careers, but they can sometimes get stuck due to a lack of information. In light of this, attempts are being made to provide career counseling services where high school students can consult with working adults about their careers.

[0003] Patent Document 1 (JP 2021-33683 A) describes a method for matching an advisor to resolve a user's inquiry. In the method described in Patent Document 1, an advisor's score is calculated based on the question entered by the user and the advisor's attributes, and an advisor is selected based on the calculated score. Furthermore, in Patent Document 1, a question is asked to the selected advisor, and a list of candidate advisors is generated based on the response to the question. The user consults with an advisor selected from the candidate list. [Prior art documents] [Patent documents]

[0004] [Patent Document 1] Patent Publication No. 2021-33683 Summary of the Invention [Problem to be solved by the invention]

[0005] In some consultation services, the person seeking advice selects an advisor from a number of advisors (consultants) to consult with, and then the person seeks advice from the advisor they selected. In such consultation services, the person seeking advice selects the advisor themselves, but the selected advisor may not be the most appropriate advisor for the person seeking advice. In other words, if the person seeking advice and the advisor do not match (are not a good match), the person seeking advice may not receive useful information or advice from the advisor, resulting in an unfortunate outcome where the consultation is not meaningful for the person seeking advice.

[0006] The present disclosure has been devised to solve the above-mentioned problems. That is, a main purpose of the present disclosure is to provide a technology that supports matching between a client and an advisor so that the client can consult with an advisor that suits him or her. [Means for solving the problem]

[0007] In order to achieve the above object, one aspect of the matching support device according to the present disclosure is to: an acquisition unit for acquiring attribute information of a client; a reception unit that receives, from a manager related to the client, advisor selection conditions requested for selecting an advisor to assist the client; a selection unit that selects an advisor to assist the client from among the plurality of registered advisors, using the acquired attribute information of the client, the advisor selection conditions received from the administrator, and profile information of the plurality of registered advisors; an output unit that outputs selected advisor information indicating the selected advisor; Equipped with.

[0008] In addition, one aspect of the matching support method according to the present disclosure is to By computer, Obtain the client's attribute information, Accepting advisor selection conditions requested for selecting an advisor to assist the inquirer from an administrator related to the inquirer; selecting an advisor to assist the client from among a plurality of registered advisors using the acquired attribute information of the client, the advisor selection criteria received from the administrator, and profile information of a plurality of registered advisors; Selected advisor information indicating the selected advisor is output.

[0009] Furthermore, one aspect of the computer program according to the present disclosure is A process of acquiring attribute information of the client; A process of receiving, from an administrator related to the client, advisor selection conditions requested for selecting an advisor to assist the client; a process of selecting an advisor to assist the client from among a plurality of registered advisors, using the acquired attribute information of the client, the advisor selection criteria received from the administrator, and profile information of a plurality of registered advisors; A process of outputting selected advisor information representing the selected advisor; to be executed by the computer. [Effects of the Invention]

[0010] According to the present disclosure, it is possible to support matching between a seeker and an advisor so that the seeker can consult with an advisor who is suited to him or her. [Brief explanation of the drawings]

[0011] [Figure 1] FIG. 1 is a diagram illustrating a consultation service providing system including a matching support device. [Figure 2] FIG. 1 is a diagram illustrating an example of the configuration of a matching support device. [Figure 3] FIG. 10 is a diagram illustrating an example of a display screen that introduces an advisor's profile. [Figure 4] 10 is a flowchart illustrating an example of an operation of the matching support device. [Figure 5] FIG. 10 is a diagram illustrating another example of the configuration of a matching support device. [Figure 6] FIG. 10 is a diagram illustrating yet another example configuration of a matching support device. [Figure 7] 10 is a flowchart illustrating an example of an operation of the matching support device. DETAILED DESCRIPTION OF THE INVENTION

[0012] Hereinafter, embodiments of the present disclosure will be described with reference to the drawings.

[0013] First Embodiment The matching support device of the first embodiment according to the present disclosure is, for example, a computer device applied to the following consultation service providing system. The consultation service providing system here is, for example, a system as shown in FIG. 1 in which a client 2 can consult with an advisor 8. The advisor 8 is a person who listens to the client 2, gives advice to the client 2, and talks about his or her own experiences, and is also called a counselor. For example, a plurality of advisors 8 are registered in the consultation service providing system, and one selected from the registered advisors 8 will respond to the client 2.

[0014] The matching support device 1 of the first embodiment is a computer device that supports matching between a solicitor 2 and an advisor 8, and has a function of introducing the solicitor 2 to an advisor 8 that is suitable for the solicitor 2. The example of FIG. 1 illustrates a situation in which the solicitor 2 is engaged in an online consultation (also referred to as an online interview) with, for example, an advisor 8 introduced by the matching support device 1. Alternatively, the consultation between the solicitor 2 and the advisor 8 in a consultation service providing system to which the matching support device 1 of the first embodiment is applied may take the form of, for example, a telephone consultation or a face-to-face consultation. In other words, the consultation between the solicitor 2 and the advisor 8 in a consultation service providing system to which the matching support device 1 of the first embodiment is applied is not limited to an online consultation. Note that the online consultation is a format in which the solicitor 2 and the advisor 8 conduct a consultation (interview) using terminal devices 3 and 9 operated by the solicitor 2 and the advisor 8, respectively, connected via an information and communications network (e.g., the Internet).

[0015] The consultation service providing system to which the matching support device 1 of the first embodiment is applied is not limited in the consultation content it handles, but in the description of the first embodiment, the client 2 is a high school student, the consultation content is career advice with an eye to future careers, and the advisor 8 is a working adult. Furthermore, since the client 2 is a high school student, the parent of the client 2 is set as the administrator 6 of the client 2. Furthermore, if the high school attended by the client 2 has introduced a consultation service providing system, a school teacher may be set as the administrator 6.

[0016] As shown in FIG. 2 , the matching support device 1 of the first embodiment is communicatively connected to a terminal device (hereinafter also referred to as a client terminal) 3 operated by a client 2 and a terminal device (hereinafter also referred to as an administrator terminal) 7 operated by an administrator 6. The client terminal 3 is an information device equipped with a communication function and a display control function. The communication function is a function for communicating information with other devices equipped with a communication function via an information and communication network such as the Internet, and this communication function enables the client terminal 3 to communicate with the matching support device 1 and the administrator terminal 7. The display control function is a function for controlling the display operation of the display device 4 to display information on the display device 4. The client terminal 3 may be any information device equipped with the above-mentioned communication and display control functions, and specific examples include a smartphone, a tablet, and a personal computer (PC). If the client terminal 3 is a smartphone or a tablet, the display device 4 is integrated with the client terminal 3, but if the client terminal 3 is a PC, the display device 4 may be external.

[0017] In the first embodiment, the client terminal 3 may exchange information with the matching support device 1 to link with the matching support device 1. Methods for the client terminal 3 to link with the matching support device 1 include, for example, a method using an application program (app) that provides a function for linking with the matching support device 1, or a method using a browser (software for viewing information on the Internet). Whether the link between the client terminal 3 and the matching support device 1 is executed by an app or a browser is set as appropriate by a designer or the like, and is not limited here.

[0018] As with the client terminal 3, the type of the administrator terminal 7 is not limited as long as it is an information device equipped with a communication function and a display control function. The administrator terminal 7 may also be linked to the matching support device 1. As with the client terminal 3, whether the link between the administrator terminal 7 and the matching support device 1 is executed by an app or a browser is set appropriately by a designer or the like, and is not limited here.

[0019] The matching support device 1 of the first embodiment is also connected to a database 5, which is a storage device. In the first embodiment, the database 5 stores profile information of a plurality of registered advisors 8 who have been registered in the consultation service providing system. The profile information of the advisor 8 here is information about the self-introduction that the advisor 8 has registered in the consultation service providing system, and includes, for example, a self-introduction comment and attribute information. The attribute information of the advisor 8 is information that represents the personality of the advisor 8, and includes, for example, age, occupation, history (including work history and educational background), qualifications, skills, hobbies, etc. The information about the advisor 8 included in the attribute information is determined by a designer of the consultation service providing system, etc., and is not limited to the above-mentioned examples. Furthermore, the profile information of the advisor 8 stored in the database 5 is associated with advisor identification information that identifies the corresponding advisor 8. Furthermore, there are various methods for acquiring profile information from the advisor 8 and storing (registering) it in the database 5, and since the methods are not limited here, a description thereof will be omitted.

[0020] The profile information of the advisor 8 can be transmitted from the database 5 to the client terminal 3 or the administrator terminal 7 by the matching support device 1 or another computer device (not shown) that constitutes the consultation service providing system. The transmitted profile information can be viewed by the client 2 or the administrator 6 by being displayed, for example, on the display screen of the display device of the client terminal 3 or the administrator terminal 7 as shown in FIG.

[0021] As shown in FIG. 2, the matching support device 1 includes a computing device 10 and a storage device 20. The storage device 20 includes a storage medium for storing data and a computer program (hereinafter also referred to as a program) 21. There are multiple types of storage devices, such as magnetic disk drives and semiconductor memory devices, and there are many types of semiconductor memory devices, such as RAM (Random Access Memory) and ROM (Read Only Memory). A computer device may be equipped with multiple types of storage devices depending on their intended use, but these storage devices will be collectively referred to as the storage device 20 without distinction. Furthermore, the type and number of storage devices equipped in the matching support device 1 are not limited, and a description thereof will be omitted. Furthermore, the matching support device 1 is connected to the database 5 as described above. As a result, the matching support device 1 may write information to or read information from the database 5 instead of using the storage device 20. However, to avoid complexity of the description, such a case may be omitted here.

[0022] The arithmetic device 10 is configured with a processor such as a CPU (Central Processing Unit) or a GPU (Graphics Processing Unit). The arithmetic device 10 can have functions based on a program 21 by reading and executing the program 21 stored in a storage device 20. Here, the arithmetic device 10 has an acquisition unit 11, a reception unit 12, a selection unit 13, and an output unit 14 as functional units related to matching support.

[0023] The acquisition unit 11 acquires attribute information of the client 2, for example, from the client terminal 3 or the administrator terminal 7. The attribute information of the client 2 acquired by the acquisition unit 11 is information that represents the client 2, and the type of information included in the attribute information is predetermined by the designer of the consultation service providing system or the like and is not limited, but examples include the following types of information: For example, the attribute information of the client 2 may include information such as age, area of ​​residence, and department of high school (e.g., general education, technical department), as well as information related to the content of career counseling, such as whether or not the client wishes to go to university, the university of choice, the desired occupation, and whether or not the client is interested in overseas.

[0024] The acquisition unit 11 may acquire the attribute information of the client 2 from the client terminal 3 or the administrator terminal 7 by any method, but the following method is an example. For example, the acquisition unit 11 transmits an input form for inputting the attribute information of the client 2 to the client terminal 3 or the administrator terminal 7, which are the information acquisition sources. The acquisition unit 11 then receives the input form on which the attribute information has been filled out by the client 2 or the administrator 6, thereby acquiring the attribute information of the client 2. Alternatively, the acquisition unit 11 may cooperate with the client terminal 3 or the administrator terminal 7, which are the acquisition sources, to acquire the attribute information of the client 2 through an interaction with the client 2 or the administrator 6. The attribute information of the client 2 acquired in this manner is stored by the acquisition unit 11 in, for example, the storage device 20. The attribute information of the client 2 stored in the storage device 20 is associated with client identification information that identifies the client 2.

[0025] The reception unit 12 receives advisor selection conditions from the administrator 6. The advisor selection conditions are conditions for selecting an advisor desired by the administrator 6 when selecting an advisor 8 to serve as a consultant for the client 2. For example, multiple selection items that can be set as advisor selection conditions are determined in advance. Specific examples of the selection items include being able to speak sign language, having completed graduate school, having studied abroad for at least one year, having graduated from the client's desired university, being employed in or having experience in the client's desired occupation, and having experience living in a single-parent household. The reception unit 12 presents the contents of the multiple selection items that can be set as advisor selection conditions to the administrator 6 by transmitting information about such selection items to the administrator terminal 7. The reception unit 12 then receives information about an item selected from the presented selection items from the administrator terminal 7 as the advisor selection conditions.

[0026] The method by which the reception unit 12 receives the advisor selection conditions from the administrator 6 is not limited to the above-mentioned method of selecting items. For example, the reception unit 12 may receive a sentence input by the administrator 6 to the administrator terminal 7 as the advisor selection conditions, and analyze the received sentence to extract (obtain) the advisor selection conditions from the sentence. Also, in the above-mentioned example, the administrator terminal 7 is used for inputting the advisor selection conditions by the administrator 6, but the client terminal 3 may also be used.

[0027] The advisor selection conditions received by the receiving unit 12 are stored in the storage device 20 in association with, for example, the client identification information of the associated client 2.

[0028] The selection unit 13 selects an advisor 8 to assist the client 2 from among a plurality of registered advisors 8 registered in the consultation service providing system. In selecting this advisor 8, the selection unit 13 uses not only the attribute information of the client 2 but also information on the advisor selection conditions from the administrator 6 as information on the client side.

[0029] One example of a method by which the selection unit 13 selects an advisor 8 using the client's 2 attribute information and advisor selection criteria is a method using AI (Artificial Intelligence) technology. In this case, the following advisor selection model generated by machine learning is used. The information input to the advisor selection model (input information) is the client's 2 attribute information, the advisor selection criteria input by the administrator 6, and the profile information of the registered advisors 8. The advisor selection model receives such input information and outputs, as output information, information representing the advisors 8 who will assist the client 2. The learning data (teaching data) used to generate such an advisor selection model is, for example, a large number of data that combine the client's 2 attribute information and advisor selection criteria with the advisor's 8 profile information in various ways, and this data is associated with information about the quality of the match between the client 2 and the advisor 8.

[0030] The advisor selection model described above may output information about one advisor 8 as the advisor who will assist the client 2, or may output information about multiple advisors 8, depending on the output information set by, for example, the model designer. Furthermore, when the advisor selection model outputs information about multiple advisors 8, it may also output information about the recommendation ranking of those advisors 8 in association with the information.

[0031] The selection unit 13 stores information identifying the selected advisor 8 as candidate advisor information in the storage device 20. The candidate advisor information stored in the storage device 20 is associated with the client identification information of the associated client 2. The candidate advisor information also includes, for example, advisor identification information that identifies the selected advisor 8. Furthermore, if the selection unit 13 selects multiple advisors 8 and there is information on the recommendation order of the advisors 8, each of the advisor identification information included in the candidate advisor information is associated with the recommendation order information. In other words, the candidate advisor information is information on the combination of the client 2 and the advisor 8 who is a candidate for consultation with the client 2. Note that the method by which the selection unit 13 selects an advisor 8 is not limited to the method described above.

[0032] The output unit 14 outputs selected advisor information. The selected advisor information is information representing the advisor 8 selected by the selection unit 13. For example, the output unit 14 uses the candidate advisor information from the selection unit 13 to read profile information of the advisor 8 selected by the selection unit 13 from the database 5, and generates selected advisor information including the profile information. The selected advisor information is output, for example, to the client terminal 3 of the client 2 associated with the selected advisor information. The timing at which the output unit 14 outputs the selected advisor information is set in advance, and one example is when the output unit 14 receives a consultation request output from the client terminal 3 in response to an operation by the client 2. A consultation request is a command requesting a consultation.

[0033] The client terminal 3 receives the selected advisor information output by the output unit 14 and uses the received selected advisor information to display the profile information of the advisor 8 selected by the selection unit 13 on the display screen of the display device 4. In other words, the matching support device 1 introduces to the client 2 an advisor 8 that the matching support device 1 has determined to be suitable for the client 2 (to be an appropriate match).

[0034] For example, the client 2 refers to the profile information displayed on the display screen of the display device 4 of the client terminal 3 and determines whether or not to confirm the advisor 8 selected by the selection unit 13 as the advisor to consult with. Alternatively, if the selection unit 13 selects multiple advisors 8, the display screen of the display device 4 of the client terminal 3 displays the profile information of the multiple selected advisors 8 as potential advisors. The client 2 confirms the advisor 8 to consult with by selecting an advisor 8 from the multiple potential advisors. After the client 2 confirms the advisor 8 to consult with in this manner, a date and time for the consultation between the client 2 and the advisor 8 is set. Here, the configuration for implementing the consultation, such as setting the date and time for the consultation between the client 2 and the confirmed advisor 8, in the consultation service providing system is not limited, and therefore a description thereof will be omitted.

[0035] The matching support device 1 may have a configuration (function) for receiving a request (reselection request) from the client terminal 3 of the client 2 to redo the selection of an advisor 8. In this case, upon receiving the reselection request, the selection unit 13 performs a process (reselection process) of selecting an advisor 8 from among the registered advisors 8 excluding the advisor 8 that has already been selected, and information indicating the selection result of the reselection process is returned to the client terminal 3 by the output unit 14.

[0036] The matching support device 1 of the first embodiment is configured as described above. Next, an example of the operation of the matching support device 1 will be described with reference to Fig. 4. Fig. 4 shows a flowchart explaining an example of the operation of the matching support device 1. It can also be said that Fig. 4 shows an example of a matching support method by the matching support device 1.

[0037] For example, the acquisition unit 11 acquires attribute information of the client 2 from, for example, the administrator terminal 7 or the client terminal 3 (step 101 in FIG. 4). The reception unit 12 also receives advisor selection conditions from the administrator 6 related to the client 2, using the administrator terminal 7 or the client terminal 3 (step 102). Once the attribute information of the client 2 and the advisor selection conditions set by the administrator 6 for the client 2 are available, the selection unit 13 selects an advisor 8 to assist the client 2 from among multiple registered advisors 8 (step 103). Thereafter, the output unit 14 outputs selected advisor information representing the selected advisor 8 to the client terminal 3 of the client 2 at a preset timing (step 104).

[0038] In this way, based on the selected advisor information output to the client terminal 3, for example, as described above, profile information of the advisor 8 as a potential advisor is displayed on the client terminal 3. After the client 2 has confirmed the advisor 8 as a potential advisor, the date and time of the consultation is set and the consultation is carried out.

[0039] As described above, the matching support device 1 of the first embodiment selects an advisor 8 to assist the client 2 using not only the client's attribute information but also the advisor selection conditions set by the administrator 6 as client-side information. In other words, the matching support device 1 selects an advisor 8 using conditions (information) from the administrator 6's perspective, and therefore can achieve the effect of enabling the selection of an advisor 8 that matches (suits) the client 2 better than when an advisor 8 is selected based solely on the client's attribute information as client-side information. In other words, the matching support device 1 can support matching the client 2 with the advisor 8 so that the client 2 can consult with an advisor 8 that suits him or her.

[0040] Second Embodiment A second embodiment according to the present disclosure will be described below. In the description of the second embodiment, components having the same names as those in the description of the first embodiment will be denoted by the same reference numerals, and a duplicate description of the common parts will be omitted.

[0041] The matching support device 1 of the second embodiment, in addition to the configuration of the matching support device 1 of the first embodiment, further comprises a configuration for receiving, from a client 2 who has already consulted or an administrator 6 related to the client 2, information on the evaluation of the advisor 8 who has served the client 2, and reflecting the information in the selection process of the advisor 8. That is, in addition to the configuration of the matching support device 1 of the first embodiment, the matching support device 1 of the second embodiment further comprises a receiving unit 15 and a generating unit 16 as shown in FIG.

[0042] The receiving unit 15 receives, as criticism information, information representing criticism of the advisor 8 with whom the solicitor 2 consulted, from one or both of the solicitor 2 and the manager 6 of the solicitor 2, who conducted an interview (consultation) with the advisor 8 selected by the matching support device 1. For example, the matching support device 1 transmits a questionnaire about the advisor 8 with whom the solicitor 2 consulted, to one or both of the solicitor terminal 3 of the solicitor 2 and the manager terminal 7 of the manager 6 of the solicitor 2, at a preset timing after detecting that the consultation has taken place. The receiving unit 15 receives the questionnaire responses as criticism information from the solicitor terminal 3 and the manager terminal 7. Note that the content of the questionnaire is set as appropriate by, for example, a service provider that provides consultation services using the consultation service providing system, and the content of the questionnaire is not limited as long as it includes questions about criticism of the advisor 8 with whom the solicitor 2 consulted. In addition, there are several types of response formats for questionnaires, such as a format in which the response is written in text or a format in which the response is selected from multiple answer options, but here we will use the response format set appropriately by the service provider, etc., and the response format is not limited.

[0043] The generation unit 16 generates evaluation information about the advisor 8 that is the subject of the criticism, using the review information received by the receiving unit 15. The evaluation information is information that represents the evaluation of the advisor 8, and one example is information about an evaluation score that quantifies the evaluation. The method by which the generation unit 16 generates the evaluation information using the review information is an appropriate generation method that corresponds to the content of the review information and the evaluation information, and is not limited here, so a description thereof will be omitted.

[0044] The evaluation information generated by the generation unit 16 is associated with the profile information of the corresponding advisor 8 and stored in the database 5. In this way, when the evaluation information is associated with the profile information of the advisor 8, for example, a condition related to the evaluation information is included as one of the selection conditions for the advisor that can be selected by the administrator 6. Furthermore, in this way, when the advisor selection conditions include a condition related to the evaluation information of the advisor 8, the selection unit 13 performs a selection process that also uses the evaluation information associated with the profile information of the advisor 8.

[0045] The configuration of the matching support device 1 of the second embodiment other than the above-mentioned configuration is the same as the configuration of the matching support device 1 of the first embodiment.

[0046] The matching support device 1 of the second embodiment has a configuration similar to that of the matching support device 1 of the first embodiment, and can therefore achieve similar effects to those of the matching support device 1 of the first embodiment. Furthermore, the matching support device 1 of the second embodiment has a configuration that receives criticism information about the advisor 8 from the client 2 and the administrator 6, and executes a selection process for the advisor 8 taking into consideration evaluation information generated using the criticism information. In other words, the matching support device 1 of the second embodiment selects the advisor 8 to assist the client 2 using information about the advisor 8 as seen from the perspective of the advisor seeking consultation, in addition to the profile information registered by the advisor 8. This allows the matching support device 1 of the second embodiment to further match the client 2 with the advisor 8.

[0047] In the second embodiment, the matching support device 1 includes the generation unit 16, but the generation unit 16 may be omitted. In the case where the generation unit 16 is omitted, for example, the review information received by the receiving unit 15 is provided to, for example, a service provider of a consultation service providing system. Then, the service provider generates evaluation information using the review information, and the generated evaluation information is associated with the profile information of the corresponding advisor 8.

[0048] <Other embodiments> The present disclosure is not limited to the first and second embodiments and may be implemented in various ways. For example, in the first and second embodiments, when multiple items are accepted as advisor selection conditions, information indicating the importance of each of the items is not associated with the advisor selection conditions. When multiple items are accepted as advisor selection conditions, the administrator 6 may be allowed to input weighting information indicating the importance of each of the items, and the accepting unit 12 may accept advisor selection conditions including weighting information indicating the importance of each item. In this case, the selecting unit 13 selects an advisor 8 to assist the client 2 using the weighting information of the items included in the advisor selection conditions.

[0049] Furthermore, as another embodiment, the matching support device according to the present disclosure may also have a configuration as shown in FIG. 6. The matching support device 60 shown in FIG. 6 is, for example, a computer device, and includes an acquisition unit 61, a reception unit 62, a selection unit 63, and an output unit 64 as functional units realized by executing a computer program. The acquisition unit 61 acquires attribute information of the client. The reception unit 62 receives, from an administrator related to the client, advisor selection criteria requested for selecting an advisor to assist the client. The selection unit 63 selects an advisor to assist the client from among multiple registered advisors, using the acquired attribute information of the client, the advisor selection criteria received from the administrator, and profile information of multiple registered advisors. The output unit 64 outputs selected advisor information representing the selected advisor. The acquisition unit 11, reception unit 12, selection unit 13, and output unit 14 of the matching support device 1 in the first and second embodiments described above are examples of the acquisition unit 61, reception unit 62, selection unit 63, and output unit 64, respectively.

[0050] Next, an example of the operation of the matching support device 60 will be described with reference to Fig. 7. Fig. 7 is a flowchart illustrating an example of the operation of the matching support device 60. Fig. 7 can also be said to be a diagram illustrating an example of a matching support method.

[0051] For example, the acquisition unit 61 acquires attribute information of the client (step 201 in FIG. 7). The reception unit 62 receives, from an administrator related to the client, advisor selection criteria requested for selecting an advisor to assist the client (step 202). Thereafter, the selection unit 63 selects an advisor to assist the client from among the multiple registered advisors, using the acquired attribute information of the client, the advisor selection criteria received from the administrator, and profile information of the multiple registered advisors (step 203). Thereafter, the output unit 64 outputs selected advisor information representing the selected advisor (step 204).

[0052] When selecting an advisor to assist a solicitor, the matching support device 60 uses not only the solicitor's attribute information but also the advisor selection conditions received from the administrator as the solicitor's information. Therefore, the matching support device 60 can improve the matching between the solicitor and the advisor compared to when selecting an advisor to assist a solicitor using only the solicitor's attribute information as the solicitor's information. In other words, the matching support device 60 can support the matching between the solicitor and the advisor so that the solicitor can consult with an advisor that suits him or her.

[0053] A part or all of the above-described embodiments can be described as, but not limited to, the following supplementary notes. (Appendix 1) an acquisition unit for acquiring attribute information of a client; a reception unit that receives, from a manager related to the client, advisor selection conditions requested for selecting an advisor to assist the client; a selection unit that selects an advisor to assist the client from among the plurality of registered advisors, using the acquired attribute information of the client, the advisor selection conditions received from the administrator, and profile information of the plurality of registered advisors; an output unit that outputs selected advisor information indicating the selected advisor; A matching support device comprising: (Appendix 2) a receiving unit for receiving review information representing a review of the advisor; When evaluation information is generated using the received criticism information, the generated evaluation information is associated with the profile information of the corresponding advisor; The selection unit also uses evaluation information associated with the profile information in the process of selecting an advisor. 2. A matching support device according to claim 1. (Appendix 3) When multiple items are included as selection criteria for an advisor, the selection criteria for the advisor include weighting information indicating the importance of each of the multiple items, The selection unit also uses weighting information in the process of selecting an advisor. 2. A matching support device according to claim 1. (Appendix 4) The selection unit receives a reselection request requesting reselection of an advisor, and performs a reselection process to reselect an advisor from among the plurality of registered advisors excluding the advisor that has already been selected. 2. A matching support device according to claim 1. (Appendix 5) The selection unit selects a plurality of advisors as candidates for the advisor to assist the client, and information representing the selected plurality of advisors is associated with information on a recommendation ranking. 2. A matching support device according to claim 1. (Appendix 6) The person seeking advice is a high school student, and the administrator is one or both of a parent or a school teacher. 2. A matching support device according to claim 1. (Appendix 7) The system further includes a generating unit that generates evaluation information using the received review information. 3. A matching support device as described in appendix 2. (Appendix 8) The evaluation information includes an evaluation score. 8. A matching support device according to claim 7. (Appendix 9) By computer, Obtain the client's attribute information, Accepting advisor selection conditions requested for selecting an advisor to assist the inquirer from an administrator related to the inquirer; selecting an advisor to assist the client from among a plurality of registered advisors using the acquired attribute information of the client, the advisor selection criteria received from the administrator, and profile information of a plurality of registered advisors; Outputs the selected advisor information indicating the selected advisor Matching support methods. (Appendix 10) A process of acquiring attribute information of the client; A process of receiving, from an administrator related to the client, advisor selection conditions requested for selecting an advisor to assist the client; a process of selecting an advisor to assist the client from among a plurality of registered advisors, using the acquired attribute information of the client, the advisor selection criteria received from the administrator, and profile information of a plurality of registered advisors; A process of outputting selected advisor information representing the selected advisor; A computer program that causes a computer to execute the following.

[0054] Note that some or all of the configurations described in Supplementary Notes 2 to 8, which are dependent on Supplementary Note 1, may also be dependent on Supplementary Notes 9 and 10 in the same dependent relationship as Supplementary Notes 2 to 8. Furthermore, not limited to Supplementary Notes 1, 9, and 10, but within the scope of each of the above-mentioned embodiments, some or all of the configurations described as Supplements may also be dependent on various hardware, software, various recording means for recording software, or systems.

[0055] Although the present disclosure has been described above with reference to the embodiments, the present disclosure is not limited to the above-described embodiments. Various modifications that can be understood by those skilled in the art can be made to the configuration and details of the present disclosure within the scope of the present disclosure. Furthermore, each embodiment can be combined with other embodiments as appropriate. [Explanation of symbols]

[0056] 1,60 Matching support device 11,61 Acquisition Department 12,62 Reception Department 13,63 Selection Department 14,64 Output section 15 Receiving unit 16 Generation part

Claims

1. an acquisition unit for acquiring attribute information of a client; a reception unit that receives, from a manager related to the client, advisor selection conditions requested for selecting an advisor to assist the client; a selection unit that selects an advisor to assist the client from among the plurality of registered advisors, using the acquired attribute information of the client, the advisor selection conditions received from the administrator, and profile information of the plurality of registered advisors; an output unit that outputs selected advisor information indicating the selected advisor; A matching support device comprising:

2. a receiving unit for receiving review information representing a review of the advisor; When evaluation information is generated using the received criticism information, the generated evaluation information is associated with the profile information of the corresponding advisor; The selection unit also uses evaluation information associated with the profile information in the process of selecting an advisor. The matching support device according to claim 1 .

3. When multiple items are included as selection criteria for an advisor, the selection criteria for the advisor include weighting information indicating the importance of each of the multiple items, The selection unit also uses weighting information in the process of selecting an advisor. The matching support device according to claim 1 .

4. The selection unit receives a reselection request requesting reselection of an advisor, and performs a reselection process to reselect an advisor from among the plurality of registered advisors excluding the advisor that has already been selected. The matching support device according to claim 1 .

5. The selection unit selects a plurality of advisors as candidates for the advisor to assist the client, and information representing the selected plurality of advisors is associated with information on a recommendation ranking. The matching support device according to claim 1 .

6. The person seeking advice is a high school student, and the administrator is one or both of a parent or a school teacher. The matching support device according to claim 1 .

7. The system further includes a generating unit that generates evaluation information using the received review information. The matching support device according to claim 2.

8. The evaluation information includes an evaluation score. The matching support device according to claim 7.

9. By computer, Obtain the client's attribute information, Accepting advisor selection conditions requested for selecting an advisor to assist the inquirer from an administrator related to the inquirer; selecting an advisor to assist the client from among a plurality of registered advisors using the acquired attribute information of the client, the advisor selection criteria received from the administrator, and profile information of a plurality of registered advisors; Outputs the selected advisor information indicating the selected advisor Matching support methods.

10. A process of acquiring attribute information of the client; A process of receiving, from an administrator related to the client, advisor selection conditions requested for selecting an advisor to assist the client; a process of selecting an advisor to assist the client from among a plurality of registered advisors, using the acquired attribute information of the client, the advisor selection criteria received from the administrator, and profile information of a plurality of registered advisors; A process of outputting selected advisor information representing the selected advisor; A computer program that causes a computer to execute the following.

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