Voice / notification / re-delivery UX control structure

Abstract

To provide a voice / notification / re-delivery UX control structure that is easy to understand and less burdensome to anyone.SOLUTION: A voice / notification / re-delivery UX control structure includes a notification control mechanism capable of notifying information such as a delivery schedule notification, a re-delivery proposal, and a receipt confirmation by voice and text using an interactive character AI. The notification control mechanism has a function of learning a response history and lifestyle pattern of a user and dynamically adjusting a timing, a content, and an expression format of the notification.SELECTED DRAWING: None

Description

[Technical Field]

[0001] The present invention relates to the technical field of notifications and redelivery suggestions in food delivery, and in particular to a user experience-oriented delivery support system that provides interactive notifications using voice and text, adjustments based on user attributes, presentation of redelivery suggestions, and dynamic notification optimization based on the delivery company's workload. [Background technology]

[0002] Conventional delivery notifications have mainly been one-way methods such as specifying a delivery date and time or notifying customers that they are absent, and they lack consideration for elderly people and children, suggesting possible redelivery options, providing voice support, etc. Furthermore, the burden on delivery companies and the increasing number of redeliveries have become social issues, and a system that can achieve both efficient redelivery and user convenience is needed. [Prior art documents] [Patent documents]

[0003] [Patent Document 1] Patent Publication No. 6791245 (paragraphs 0008 to 0012, Figure 2) discloses a configuration for informing the delivery schedule at the time of delivery notification, but does not support voice dialogue, redelivery suggestions, or attribute adjustment notifications. [Patent Document 2] Patent Publication No. 7253972 (paragraphs 0010 to 0014, Figure 3) discloses a notification configuration with a redelivery request form, but does not include dialogue guidance or UX adjustment functions using character AI. Summary of the Invention [Problem to be solved by the invention]

[0004] Conventional delivery notification systems have limited ability to present redelivery options, and have struggled to provide voice notifications or flexible responses. They also lack the ability to accommodate users' ages and attributes, and do not consider the balance with the delivery company's redelivery burden. The present invention aims to comprehensively resolve these issues and provide a redelivery notification experience that is easy for anyone to understand and has minimal impact. [Means for solving the problem]

[0005] The present invention is equipped with a notification control mechanism that uses an interactive character AI to provide information such as delivery schedule notifications, redelivery suggestions, and receipt confirmations via voice and text.

[0006] The notification control mechanism has the function of learning the user's response history and lifestyle patterns, and dynamically adjusting the timing, content, and presentation format of notifications.

[0007] In addition, when redelivery is proposed, multiple candidate dates and times are presented, allowing the delivery schedule to be instantly reconfigured according to the user's selection.

[0008] Furthermore, when the recipient is not at home, the character AI will interactively present alternative options such as registering a proxy recipient, having the package delivered to a locker, or changing the delivery address.

[0009] Depending on the operating status of the delivery company or robot, a second delivery suggestion will be made, taking into account the burden of redelivery, and the AI ​​character will explain the reason to the user in natural language, achieving both persuasiveness and social consideration.

[0010] Notification volume, speaking speed, text size, response time, etc. are adjusted according to attributes such as elderly, children, and people with disabilities, creating a natural conversational experience that anyone can use. [Effects of the Invention]

[0011] According to the present invention, users can easily complete redelivery procedures through intuitive notifications and guidance via voice or text. Furthermore, by individually optimizing the content and timing of suggestions, it is possible to simultaneously reduce redelivery rates and improve convenience. Furthermore, it also strengthens support for users who require social considerations, realizing a delivery support experience that is friendly to all generations. DETAILED DESCRIPTION OF THE INVENTION

[0012] An embodiment of the present invention will be described below. This system consists of a character AI connected to the user's device, a notification control server, a delivery information management unit, a delivery vehicle location acquisition module, and a delivery company operation status management unit.

[0013] Users will receive delivery notification via voice or text, and will be presented with suggested redelivery options or alternative methods in an interactive format if desired. The character AI automatically adjusts notification conditions based on the recipient's response tendencies, attribute settings, and past history to provide an optimal notification experience.

[0014] The delivery company calculates its workload based on the number of redeliveries and vehicle utilization rate, and controls the timing and content of the suggestions. The character AI explains the background in natural language to encourage understanding by the user. This realizes a socially considerate and convenient redelivery notification structure.

Claims

1. This is a delivery support system for food products, and is equipped with an interactive character AI connected to the user's terminal, and a notification control mechanism that notifies the user of information such as the scheduled delivery time, possible redelivery times, and receipt confirmation by voice and text, and is characterized by the character AI interactively providing notification content in natural language. This is a voice / notification / redelivery UX control structure.

2. The voice / notification / redelivery UX control structure described in claim 1 is characterized in that the notification control mechanism dynamically switches and controls the notification timing, notification format, and suggested content based on the user's response history, lifestyle patterns, and past receiving tendencies.

3. The voice / notification / redelivery UX control structure described in claim 1 or 2 is characterized in that the character AI presents multiple candidate dates, times, and contents when proposing redelivery, and immediately reconfigures the delivery schedule depending on the user's selection or rejection.

4. The voice / notification / redelivery UX control structure of any one of claims 1 to 3 is characterized in that the notification control mechanism, when the recipient is absent, suggests alternative options such as registering a proxy recipient, switching the receiving location, or receiving the parcel at a locker by voice or text.

5. The voice / notification / redelivery UX control structure described in any one of claims 1 to 4 is characterized in that the delivery support system refers to the operating status of the delivery company or robot, performs re-proposal control taking into account the redelivery load, and has a character AI explain the reason to the user in natural language.

6. The voice / notification / redelivery UX control structure of any one of claims 1 to 5 is characterized in that the character AI automatically adjusts dialogue conditions such as notification volume, speaking speed, character size, and response waiting time depending on attributes such as elderly, child, and disabled person.