Document preparation support system, and document preparation support method

Abstract

To support reception of an application procedure using a card.SOLUTION: A document preparation support system has: a card type discrimination unit that discriminates the type of a card to be inserted; an imaging unit that picks up an image of a person to be authenticated to generate face imaging data; an authentication unit that reads face image data from a recording medium attached to the inserted card, and determines whether a person to be imaged is an owner of the card by using the read face image data and the face imaging data; a first processing unit that, when the person is determined to be the owner, displays a menu of applicable procedures on a screen, and acquires an application form necessary for the procedure selected from the menu; a customer information acquisition unit that acquires information on a customer from the card according to an acquisition method in accordance with the type of the card based on a result of the discrimination; and a second processing unit that inputs at least part of the data on the customer acquired from the card, to an entry field of the application form.SELECTED DRAWING: Figure 1

Description

[Technical Field]

[0001] The present invention relates to a document creation support system and a document creation support method. [Background technology]

[0002] When consumers go to government agencies, such as government offices, city halls, and town / village offices, to complete various procedures, such as various notifications and applications, they visit the agency's facilities and submit various application forms at the counter. When completing such procedures, consumers use a writing desk installed near the agency's counter to fill out the application form with their address, name, telephone number, etc., as well as the details of the application. They then submit their application form and an identification card (e.g., driver's license, resident registration card, My Number card, etc.) at the counter. After the counter staff confirms the contents of the application form and verifies the identity of the consumer, if there are no problems, the process will proceed and the requested documents will be issued.

[0003] Patent Document 1 discloses a customer reception system that is capable of confirming the customer's business, filling out procedural documents that match the business, and authenticating the customer. [Prior art documents] [Patent documents]

[0004] [Patent Document 1] Japanese Patent Application Laid-Open No. 2002-074006 Summary of the Invention [Problem to be solved by the invention]

[0005] However, it is time-consuming for consumers to fill out application forms by hand. For example, depending on the type of application form, it may be necessary to fill in address, name, etc. in multiple places, which may require the consumer to write their address or name multiple times. In addition, the person at the counter must visually verify the identity of the consumer applying for the procedure to determine whether they are the person registered on the identification card, which takes time. Cited document 1 does not use a card for identification purposes.

[0006] The present invention has been made in consideration of the above circumstances, and its purpose is to provide a document creation support system and document creation support method that can accept application procedures using cards, reduce the burden of inputting information into application forms, and reduce the time required for counter staff to verify identity. [Means for solving the problem]

[0007] In order to solve the above-mentioned problems, one aspect of the present invention includes a card type discrimination unit that discriminates the type of card that is inserted; an imaging unit that captures an image of a person to be authenticated and generates facial image data; an authentication unit that reads facial image data from a recording medium attached to the inserted card and performs facial authentication processing using the read facial image data and the facial image data to determine whether the person to be imaged is the owner of the card; and a first processing unit that, when it is determined as a result of the facial authentication processing that the person is the owner, displays a menu of procedures that can be applied for on a screen and acquires an application form required for a procedure selected from the menu. The document creation support system has a consumer information acquisition unit that acquires information about the consumer from the card according to an acquisition method that corresponds to the type of card based on the determined result, and a second processing unit that inputs at least a portion of the data about the consumer acquired from the card into the input target field of the application form.

[0008] Another aspect of the present invention is a document creation support method executed by a computer, which determines the type of card to be inserted, captures an image of the person to be authenticated to generate facial image data, reads facial image data from a recording medium attached to the inserted card, and performs facial recognition processing using the read facial image data and the facial image data to determine whether the person to be imaged is the owner of the card, and if it is determined as a result of the facial recognition processing that the person is the owner, displays a menu of procedures that can be applied for on a screen, obtains an application form required for a procedure selected from the menu, obtains information about the consumer from the card according to an acquisition method corresponding to the type of card based on the results of the determination, and allows at least a portion of the data about the consumer obtained from the card to be entered into an input field of the application form. [Effects of the Invention]

[0009] As described above, according to this invention, it is possible to accept application procedures using cards, reduce the burden of filling out application forms, and reduce the time it takes for counter staff to verify identity. [Brief explanation of the drawings]

[0010] [Figure 1] 1 is a perspective view showing the appearance of a document creation support system S. FIG. [Figure 2] 1 is a schematic block diagram showing the configuration of a document creation support system S according to an embodiment of the present invention. [Figure 3] 10 is a flowchart illustrating the operation of the document creation support system S. [Figure 4] FIG. 10 is a diagram showing an example of an input screen for inputting a verification number. [Figure 5] FIG. 10 is a diagram showing an example of a display screen displayed on the display unit 110 when capturing an image of a person's face. [Figure 6] FIG. 10 is a diagram showing an example of a confirmation screen for confirming registration information. [Figure 7] FIG. 2 is a diagram showing an example of a menu screen displayed on a display unit 110. [Figure 8] FIG. 2 is a diagram showing an example of a menu screen displayed on a display unit 110. [Figure 9] FIG. 2 is a diagram showing an example of a menu screen displayed on a display unit 110. [Figure 10] FIG. 10 is a diagram illustrating another example of a case where an operation input is made to select an option for an applicable procedure. [Figure 11] FIG. 10 is a diagram showing an example of a display screen when an application form is displayed on display unit 110. DETAILED DESCRIPTION OF THE INVENTION

[0011] A document creation support system according to an embodiment of the present invention will be described below with reference to the drawings. FIG. 1 is a perspective view showing the appearance of a document creation support system S. As shown in FIG. A touch panel TP is provided on the top of the main body MB of the document creation support system S. An imaging unit 104 is provided near the upper edge of the periphery of the touch panel TP. A card insertion unit 102 is provided below the touch panel TP, and a card C can be inserted therein. Such a document creation support system S is installed in a facility of an administrative agency such as a government office, city hall, town hall, etc., and can be used by consumers when carrying out various procedures such as various notifications and applications to the administrative agency. In this embodiment, the document creation support system S is described as being installed in a facility of an administrative agency such as a local government, but it may also be installed in a procedure corner set up in any facility such as a convenience store, station, factory facility, school, commercial complex, financial institution, insurance agency, medical institution, etc.

[0012] When a consumer inserts a card C into the card insertion section 102, the touch panel TP of the document creation support system S displays a menu of available procedures on the touch panel TP. The touch panel TP is set to be at the same height as the consumer's face when the card C is inserted, or at a height below the consumer's face when the card C is inserted, so that the touch panel TP is easily visible while the card C is inserted. The consumer can input operations from the touch panel TP while checking the contents displayed on the touch panel TP. The imaging unit 104 captures an image of the surroundings in response to the insertion of the card C. Here, the imaging range of the imaging unit 104 is set so that it is possible to capture an image of the face of the person who has inserted the card C.

[0013] Card C is a personal card that can be used as an official certificate and is held by a consumer. Card C can also be used as an identity verification document for verifying identity. Such card C may be, for example, any of a My Number card, a driver's license, a residence card, a special permanent resident certificate, etc., or any other card as long as it can be used to verify identity and perform various procedures.

[0014] Furthermore, card C is a card (IC card) having a recording medium such as a semiconductor memory (for example, an IC (Integrated Circuit) chip) in which various data is stored. The recording medium of Card C stores facial image data based on a facial image captured of the face of the consumer who owns Card C. The facial image data may be the captured image itself, or feature data representing facial features based on the captured facial image of the consumer, as long as it is data that can identify the consumer's face. The recording medium of Card C may also store data used when performing electronic procedures, authentication processes, etc., such as an electronic certificate.

[0015] FIG. 2 is a schematic block diagram showing the configuration of a document creation support system S according to an embodiment of the present invention. The document creation support system S has a memory unit 101, a card insertion unit 102, a card type discrimination unit 103, an imaging unit 104, an authentication unit 105, a consumer information acquisition unit 106, a first processing unit 107, a second processing unit 108, an input unit 109, a display unit 110, and a control unit 111. The storage unit 101 stores various types of data. The storage unit 101 may be a storage device communicably connected to the main body MB of the document creation support system S shown in Fig. 1. That is, the storage unit 101 may be provided inside or outside the main body MB of the document creation support system S. The storage unit 101 stores data such as application form data and data representing applicable procedure items. The application form data is, for example, form data into which various necessary information can be entered to carry out application procedures. The data representing applicable procedure items is, for example, data for displaying a menu of applicable procedures, and if the menu contains a large number of items, it may be data with a hierarchical structure in which the procedures are systematically classified.

[0016] The storage unit 101 is configured by a storage medium, such as a hard disk drive (HDD), flash memory, electrically erasable programmable read-only memory (EEPROM), random access read / write memory (RAM), read-only memory (ROM), or any combination of these storage media. The storage unit 101 can be, for example, a nonvolatile memory.

[0017] The card insertion unit 102 draws the card inserted by the consumer into the inside of the card reading unit. The card type discrimination unit 103 discriminates the type of card C inserted through the card insertion unit 102. Any method may be used to discriminate the type of card. For example, the method may involve transmitting an inquiry signal to a recording medium mounted on the card C, acquiring a response signal to the inquiry signal, and discriminating the type of card by referring to data indicating the type of card contained in the acquired response signal. Alternatively, the face of the card C may be optically read, and based on feature data of the face image obtained from the design of the face of the card, it may be determined which card type the feature data corresponds to.

[0018] The imaging unit 104 captures an image of the person to be authenticated and generates facial image data. The imaging range of the imaging unit 104 is attached near the touch panel TP as shown in FIG. 1, and is set so that the face of the person who has inserted the card C into the card insertion unit 102 is included in the imaging range. The imaging unit 104 outputs the generated facial image data to the authentication unit 105.

[0019] The authentication unit 105 reads facial image data from a recording medium attached to the inserted card, and performs facial authentication processing using the read facial image data and facial image data obtained from the imaging unit 104, thereby determining whether the person whose image is being captured is the owner of the card. This authentication processing by the authentication unit 105 may be processing for electronically verifying the person's identity.

[0020] The consumer information acquisition unit 106 acquires information about the consumer from the card C according to an acquisition method according to the type of card determined by the card type determination unit 103. The consumer information acquisition unit 106 may read the information about the consumer from a recording medium attached to the card C, or may acquire the information by reading characters, symbols, etc. printed on the face of the card C using an OCR (Optical Character Recognition) function.

[0021] When the face authentication process executed by the authentication unit 105 determines that the individual indicated by the inserted card C corresponds to the resident imaged by the imaging unit 104, and thus determines that the card is the owner, the first processing unit 107 displays a menu of procedures that can be applied for on the display screen of the display unit 110. Furthermore, the first processing unit 107 acquires an application form required for a selected procedure based on the operation content input from the input unit 109 from the menu displayed on the display unit 110. The application form is electronically stored in the storage unit 101, and the first processing unit 107 may read out data of the application form from the storage unit 101.

[0022] The second processing unit 108 inputs at least a part of the data relating to the resident acquired from the card C into the input target fields of the application form.

[0023] The touch panel TP includes an input unit 109 and a display unit 110 . The input unit 109 is a position input device such as a touchpad, and receives input of an operation by detecting the operation content of a touch operation performed on the display screen displayed on the display unit 110. The display unit 110 is a display panel such as a liquid crystal panel, and displays various display contents based on instructions from the control unit 111. The control unit 111 controls each unit of the document creation support system S. Here, the document creation support system S may be provided with a sound output unit such as a speaker. The sound output unit may output audio such as guidance on the operation content to the consumer operating the document creation support system S based on instructions from the control unit 111.

[0024] The above-mentioned card type discrimination unit 103, imaging unit 104, authentication unit 105, consumer information acquisition unit 106, first processing unit 107, second processing unit 108, input unit 109, and control unit 111 may be configured, for example, by a processing unit such as a CPU (central processing unit) or a dedicated electronic circuit. Furthermore, in the document creation support system S described above, at least one of the functions of the card type discrimination unit 103, the imaging unit 104, the authentication unit 105, the consumer information acquisition unit 106, the first processing unit 107, the second processing unit 108, the input unit 109, and the control unit 111 may be installed on a physical server or a cloud server provided by a cloud computing service.

[0025] FIG. 3 is a flowchart illustrating the operation of the document creation support system S. When a consumer wishes to carry out an application procedure with an administrative agency, the consumer goes to the administrative agency's facility (for example, city hall, etc.) and inserts card C into card insertion unit 102 of document creation support system S installed within the facility. When a consumer inserts a card C into the card insertion unit 102, the control unit 111 detects the insertion of the card (step S101). Here, the consumer can insert the card C that he or she owns, or if he or she owns multiple cards C of different types, he or she can select and insert any one of the cards C. When the control unit 111 detects the insertion of a card, the card type determination unit 103 determines the type of the card (step S102).

[0026] Next, control unit 111 causes display unit 110 to display an input screen on which the reference number can be entered, along with the message "Please enter the reference number." Fig. 4 is a diagram showing an example of the input screen for entering the reference number. Display screen G100 displays a message prompting the user to enter the reference number, as well as software switches for entering the reference number and a display field that displays the input status of the reference number. Here, the verification number is a personal identification number for reading out information stored in the recording medium of card C, and is known in advance by the owner of card C (the resident himself / herself). The verification number may also be called a security code depending on the type of card C. Depending on the type of card C, some verification numbers require the input of one set of personal identification number or security code, while other types require the input of multiple sets of personal identification numbers. Here, the control unit 111 accepts input of the verification number according to the type determined in step S102 (step S103). Here, the control unit 111 accepts input of the verification number, which is input by the resident from the touch panel TP in accordance with the content displayed on the display unit 110.

[0027] The control unit 111 determines whether the inputted verification number matches the verification number stored in the recording medium of card C, and if they do not match (step S104-NO), it executes error processing to display an error screen and eject card C (step S119). On the other hand, if the inputted verification number matches the verification number stored in the recording medium of card C (step S104-YES), the control unit 111 reads the data stored in the recording medium (step S105) and acquires the facial image data stored in the recording medium (step S106). Here, depending on the type of card C, the face of card C may be read using the OCR function installed in the document creation support system S, and the number printed on the face of the card (for example, a number that can be used as a verification number) may be obtained, so that it can be obtained as a verification number without the consumer having to enter any input.

[0028] When the facial image data is acquired, the imaging unit 104 captures an image of an area including the face of the resident who inserted the card C (step S107). Here, the imaging unit 104 captures facial image data according to the captured image every time a predetermined capture timing arrives, and outputs the captured facial image data sequentially to the authentication unit 105. In addition, here, after inserting the card C, the resident inputs the verification number, and continues to stand in front of the document creation support system S, so that the imaging unit 104 can capture an image of the resident's face.

[0029] FIG. 5 is a diagram showing an example of a display screen displayed on the display unit 110 when capturing an image of a person's face. On the display screen G110, a guide frame G111 representing the contour shape of the head and shoulders is displayed superimposed on the image captured by the imaging unit 104. The person changes the posture of their head and the position of their shoulders so as to follow the guide frame G111.

[0030] Here, the authentication unit 105 sequentially imports the facial image data captured by the imaging unit 104, and performs facial authentication processing by determining whether the imported facial image data corresponds to the facial image data read from the recording medium of card C (step S108), and determines whether the person imaged by the imaging unit 104 is the owner of card C (step S109). Here, face authentication processing is performed using face image data stored in the recording medium of card C and face image data captured by imaging unit 104, which reduces the burden on the person at the counter to visually verify the identity of the person, thereby reducing the time required for identity verification. Furthermore, if face image data cannot be obtained from the recording medium of card C, it can be determined that the card C is not genuine, making it possible to determine the authenticity of card C.

[0031] If the face imaging data and the face image data do not correspond to each other (step S109-NO), the authentication unit 105 outputs an error signal indicating that the identity of the person cannot be confirmed to the control unit 111. The control unit 111 performs error processing based on the error signal (step S119).

[0032] On the other hand, if the face capture data and the face image data correspond to each other (step S109-YES), authentication unit 105 outputs a confirmation signal indicating that the identity of the person has been confirmed to control unit 111. When the confirmation signal is output from authentication unit 105, control unit 111 reads out registration information such as name, address, and date of birth from the data stored in the recording medium of card C (step S110), and displays a confirmation screen on display unit 110 to confirm the read information (step S111). FIG. 6 is a diagram showing an example of a confirmation screen for confirming the registration information. The confirmation screen G120 displays the registration information read from the recording medium of Card C for each item. Here, the name, address, date of birth, expiration date, gender, and telephone number are displayed as the registration information, and if any corrections are necessary, the corrections can be entered using the touch panel TP. For example, the registration information is registered when Card C is created, but if the consumer's address has changed due to moving, etc., the address in the registration information on Card C can be corrected. If the telephone number was not registered when Card C was created, it can be added. The consumer can check the displayed content on the confirmation screen and make corrections as necessary, and if no corrections are necessary, they can proceed to the next process by touching the "Next" button.

[0033] When the confirmation of the registration information is completed, the first processing unit 107 causes the display unit 110 to display a menu screen showing a menu of procedures that can be applied for (step S112). 7, 8, and 9 are diagrams showing examples of menu screens displayed on the display unit 110. FIG. The procedures that can be applied for may be displayed as a list, and if there are multiple procedures that can be applied for, the data is stored in the memory unit 101 in a hierarchical folder structure, so that when an option at a certain level is selected, the options at the next level that belong to the selected option are displayed. 7 is a diagram showing an example of a menu screen showing options belonging to the first hierarchical level, which is the highest hierarchical level in the hierarchical structure. The menu screen G130 displays selectable options belonging to the first hierarchical level regarding who the application procedure is to be carried out for. Here, the user can select from three options: the individual applying, the individual's family member, or a representative. The individual selects one of these three options and operates the touch panel TP to input the desired option.

[0034] 8 is a diagram showing an example of a menu screen showing options belonging to the second layer in the hierarchical structure. When an option belonging to the first layer is selected, the menu screen G140 displays options in the next layer (second layer) belonging to the selected option. In the second layer, options representing various procedures that can be applied for are displayed, such as "Copy of Resident Record (for the entire household)," "Copy of Resident Record (for part of the household)," etc. The consumer selects one of the options from this menu screen and inputs an operation for the target option using the touch panel TP.

[0035] As shown in Figures 8 and 9, the procedure to be applied for can be selected from a hierarchical tree. Here, the name of the folder in which the application form for the application procedure is stored or the character string representing the name of the document data can be displayed as the name of the option in the tree. This allows the operator (for example, the consumer applying) to easily find the necessary document by registering a character string representing the purpose or objective as the folder name.

[0036] 9 is a diagram showing an example of a case where an operation input is made to select an option for an available procedure. On the menu screen G150, a check mark G151 indicating that the option "Copy of Resident Record (for the entire household)" has been selected is displayed adjacent to the option, and the selected procedure is also displayed in a display field G152 that displays a list of procedures. By tapping the check mark G151, the selected state can be canceled and the state can be returned to an unselected state. Fig. 10 is a diagram showing another example of a case where an operation input is made to select an option for an available procedure. Fig. 9 shows a case where a display field G152 in which the selected procedure is displayed as a list is displayed on the right side of the screen, but Fig. 10 shows an input field G161 in which the number of copies required for the application procedure represented by the selected option can be entered. The consumer can specify the required number by operating the touch panel TP.

[0037] When an option to be applied for the application procedure is selected, the first processing unit 107 acquires the operation details input from the touch panel TP (step S113), and based on the acquired operation details, reads out from the memory unit 101 the application form required to carry out the application procedure selected on the menu screen, and displays the application form on the display unit 110 (step S114).

[0038] 11 is a diagram showing an example of a display screen when an application form is displayed on the display unit 110. On the display unit 110, an application form F200 is displayed. When the selected application form F200 is displayed, the second processing unit 108 inputs at least a portion of the data related to the resident acquired from the card C into the input target fields of the application form (step S115). Here, the second processing unit 108 inputs information about the resident, such as name, address, and date of birth, read from the card C in step S110, into the input items of the application form F200 corresponding to the input fields. Here, among the input fields for inputting information about the applicant, the second processing unit 108 inputs the resident's address into the address input field F201, the resident's name into the name input field F202, and the resident's date of birth into the date of birth input field F203. In addition, the second processing unit 108 inputs the type of card C used when identity verification was performed into the input field F204 indicating the type of card C used. The type of card C is determined in step S102.

[0039] The second processing unit 108 can also input necessary information into an input field F205 for inputting information about the resident who is the subject of the application. Here, if the resident who is the subject of the application is the resident making the application himself / herself, the second processing unit 108 may input the address, name, and date of birth read from the card C in step S110. If the resident who is the subject of the application is not the resident making the application himself / herself, the second processing unit 108 may display blank fields and input character strings or the like input by the resident making the application via the touch panel TP into the entry fields, rather than inputting the information read from the card C.

[0040] In addition, the second processing unit 108 may input information about the resident read from the recording medium of card C in step S110 into the application form F200, or in step S110, may perform OCR processing on the area on the face of card C where information about the resident is written, rather than on the recording medium of card C, and use character information obtained by character recognition from an optically read image to input information into the application form F200. In this way, the second processing unit 108 inputs data read from the recording medium of card C, or data such as a character string read from the face of card C, into the application form F200, so the applicant does not need to write by hand on the application form, thereby preventing errors that may occur when writing by hand.

[0041] Furthermore, the second processing unit 108 inputs data read from the recording medium of card C or data such as character strings read from the face of card C into the application form F200, which reduces the amount of data such as address and name that the applicant must input into the application form F200, thereby preventing the data from being input in a different format from what is registered on card C. For example, it can be prevented from inputting "1-1-1" when the registered address is "1-chome, 1-banchi, 1-go," or from inputting a hyphen using a character with a similar appearance, such as a minus sign or a macron.

[0042] In addition, for items in the application form F200 that cannot be entered from the information read from the card C, the second processing unit 108 fills in each field of the application form F200 by having the resident enter the information via the touch panel TP.

[0043] When input into each field of the application form F200 is completed, the control unit 111 displays a confirmation message such as "I will apply with these contents. Is this OK?" on the display unit 110, and determines whether or not an instruction to complete input has been input from the resident via the touch panel TP (step S116). If the resident inputs a negative instruction such as "No" (step S116-NO), the control unit 111 returns the display screen to the input screen of the application form F200, accepts the corrections made by the resident, and corrects the application contents (step S118). On the other hand, if the consumer inputs an instruction such as "Yes" indicating that they wish to proceed with the process (step S116-YES), the control unit 111 outputs the input data of the completed application form F200 to the computer (e.g., a host system) to which the application is to be made (step S117). Here, the document creation support system S can electronically generate the application form and send it to the host system, so that the application procedure can be carried out without using a printed application form, thereby achieving a paperless system.

[0044] This allows the host system to issue the necessary documents based on the application form. For example, a printer is connected to the host system, and the documents generated in the host system are printed by the printer. The printer is installed, for example, near the application processing counter set up in the facility where the document creation support system S is installed, and the person in charge at the application processing counter can pick up the printed documents. Based on the printout from the printer, the person in charge calls the resident who made the application and has them come to the application processing counter, where they confirm any necessary confirmation items and, if there are no problems, hand over the printed documents. For example, if an application for the issuance of a copy of the resident registration card has been made according to the application form, the copy of the resident registration card will be output as a printout from the printer, and the copy of the resident registration card can be given to the resident.

[0045] In addition to the printer, a display such as a liquid crystal display device may be installed near the seat of the person at the counter, and the completed application form data sent from the document creation support system S to the host system may be sent from the host system to the display and displayed on the display. This allows the person at the counter to check the contents of the application form in which the information about the consumer has been entered before handing over the printed document.

[0046] On the other hand, when printing is completed by the printer, the host system notifies the document creation support system S of the completion of printing. When the document creation support system S receives the notification of printing completion from the host system, it deletes the data generated as the application form F200. Then, the control unit 111 of the document creation support system S returns the display to the initial menu screen (for example, menu screen G130). Furthermore, when the operator inputs an instruction to end the procedure from the touch panel TP, the control unit 111 ejects the card C from the card insertion unit 102. The consumer can then go to the application procedure counter and receive the printed material printed according to the application form from the counter staff. In addition, for procedures that do not require confirmation by the person at the application processing counter, instead of the person at the counter handing over the printed document to the resident, the document may be printed on a printer installed near the document creation support system S and collected by the resident.

[0047] According to the embodiment described above, the document creation support system S is capable of determining the authenticity of an identification document (e.g., card C) by performing face recognition processing using a facial image, and is also capable of performing face recognition processing by determining whether the holder of the identification document is the individual in question based on the comparison result between the facial image data stored on card C and the facial image data captured by the imaging unit 104. Furthermore, the touch panel TP has a function that allows input of information stored in the recording medium of the card C or items other than the information printed on the face of the card C, so that even when procedures are carried out using information that cannot be obtained from the card C, it is possible to support the creation of various application documents from consumers to government agencies, and to efficiently create various application documents electronically. Furthermore, because the document creation support system S can support consumers in creating various application documents, it is possible to reduce the workload of counter staff who handle procedures at government agencies, etc.

[0048] The document creation support system S in the above-described embodiment may be implemented by a computer. In this case, a program for implementing the functions may be recorded on a computer-readable recording medium, and the program may be loaded into a computer system and executed. Note that the term "computer system" as used herein includes hardware such as an operating system and peripheral devices. Furthermore, the term "computer-readable recording medium" refers to portable media such as flexible disks, optical magnetic disks, ROMs, and CD-ROMs, as well as storage devices such as hard disks built into a computer system. Furthermore, the term "computer-readable recording medium" may also include devices that dynamically store programs for a short period of time, such as communication lines used when transmitting programs via networks such as the Internet or telephone lines, or devices that store programs for a fixed period of time, such as volatile memory within a computer system serving as a server or client. The program may be for implementing only a portion of the functions described above, or may be capable of implementing the functions in combination with a program already stored in the computer system, or may be implemented using a programmable logic device such as an FPGA (Field Programmable Gate Array).

[0049] Although an embodiment of the present invention has been described in detail above with reference to the drawings, the specific configuration is not limited to this embodiment, and includes designs within the scope of the gist of the present invention. [Explanation of symbols]

[0050] 101 Storage section 102 Card insertion section 103 Card type discrimination unit 104 Imaging unit 105 Authentication Department 106 Consumer Information Acquisition Department 107 First Processing Section 108 Second Processing Section 109 Input section 110 Display section 111 Control Unit C Card F200 Application Form S Document Creation Support System TP Touch Panel

Claims

1. a card type discrimination unit that discriminates the type of the inserted card; an imaging unit that captures an image of a person to be authenticated and generates face image data; an authentication unit that reads face image data from a recording medium attached to the inserted card and performs face authentication processing using the read face image data and the face image data to determine whether the person whose image is being captured is the owner of the card; a first processing unit that, when it is determined that the owner is the person in question as a result of the face authentication processing, displays a menu of procedures that can be applied for on a screen and acquires an application form required for a procedure selected from the menu; a consumer information acquisition unit that acquires information about the consumer from the card according to an acquisition method that corresponds to the type of card based on the determination result; a second processing unit that inputs at least a portion of the data related to the consumer acquired from the card into an input target field of the application form; A document creation support system with the above.

2. 1. A computer-implemented method for supporting document creation, comprising: Identify the type of card inserted, An image of a person to be authenticated is captured to generate facial image data; reading face image data from a recording medium attached to the inserted card, and performing face authentication processing using the read face image data and the face image data to determine whether the person whose image is being captured is the owner of the card; If it is determined as a result of the face authentication process that the owner is the owner, a menu of procedures that can be applied for is displayed on the screen, and an application form required for the procedure selected from the menu is acquired; acquiring information about the consumer from the card according to an acquisition method according to the type of card based on the determination result; At least a part of the data relating to the consumer acquired from the card is input into the input target field of the application form. Document preparation support methods.

Images