Remote support system

Abstract

To provide a remote support system for disaster prevention facility equipment.SOLUTION: A remote support system according to the present invention includes disaster prevention equipment that is a fire alarm control unit or an integrated operation panel, and a terminal used by an operator for remotely supporting operation of the disaster prevention equipment. The disaster prevention facility equipment transmits operation state information indicating an operation state of its own equipment. The terminal displays the transmitted operation state information. When a first operation is performed on the terminal, the terminal transmits an operation signal indicating the first operation. The disaster prevention facility equipment executes processing corresponding to the transmitted operation signal.SELECTED DRAWING: Figure 1

Description

[Technical Field]

[0001] The present invention relates to a remote support system for disaster prevention equipment. [Background technology]

[0002] Patent Document 1 describes a disaster prevention monitoring panel that can display guidance on how to use the system by operating the screen. This disaster prevention monitoring panel is equipped with a guidance display processing unit that displays guidance on how to use the system by operating screen transitions during disaster prevention monitoring, and an audio guidance processing unit that outputs audio of the operation explanation information in conjunction with the screen operation of the guidance display processing unit. With this disaster prevention monitoring panel, the operation method can be easily understood by looking at the guidance displayed on the operation screen without having to refer to a manual or the like. [Prior art documents] [Patent documents]

[0003] [Patent Document 1] Japanese Patent Application Laid-Open No. 2007-066244 Summary of the Invention [Problem to be solved by the invention]

[0004] However, even with guidance provided, depending on the security guard's level of knowledge, there are cases where they still cannot understand how to operate the system. In such cases, they have to rely on specialists, but it takes time for them to arrive on-site. Furthermore, it is difficult to contact specialists at night, which can delay the response. Another problem is that specialists cannot easily determine what operation the security guard performed that caused the system to fail to respond appropriately. The present invention has been made in view of the above circumstances, and has an object to provide a remote support system for disaster prevention equipment. [Means for solving the problem]

[0005] In order to solve the above problems, the remote support system of the present invention is a remote support system comprising a disaster prevention equipment device which is a fire receiver or a general control panel, and a terminal used by an operator to remotely support the operation of the disaster prevention equipment device, wherein the disaster prevention equipment device transmits operation status information indicating its own operation status, the terminal displays the transmitted operation status information, and when a first operation is performed on the terminal, the terminal transmits an operation signal indicating the first operation, and the disaster prevention equipment device executes processing according to the transmitted operation signal. [Effects of the Invention]

[0006] According to the present invention, a remote support system for disaster prevention equipment can be provided. [Brief explanation of the drawings]

[0007] [Figure 1] FIG. 1 shows an example of the configuration of a remote support system 100. [Figure 2] FIG. 2 shows an example of the configuration of the fire alarm receiver 101. [Figure 3] FIG. 3 shows an example of the configuration of the display system 103. [Figure 4] FIG. 4 shows an example of the configuration of the center server 105. [Figure 5] FIG. 5 shows an example of the configuration of the operator terminal 106. [Figure 6] FIG. 6 illustrates a flow chart for remote support 600 of the operation of the fire receiver 101 . [Figure 7] FIG. 7 illustrates a flow chart for remote support 600 of the operation of the fire receiver 101. [Figure 8] FIG. 8 illustrates a flow diagram for remote support 800 of the operation of the display system 103 . [Figure 9] FIG. 9 illustrates a flow chart for remote support 800 of the operation of the display system 103 . [Figure 10] FIG. 10 illustrates an example of a screen 1000 displayed on the fire receiver 101. [Figure 11]FIG. 11 illustrates an example confirmation window 1100. [Figure 12] FIG. 12 illustrates an example of a screen 1200 displayed on the fire receiver 101. [Figure 13] FIG. 13 illustrates an example of an operation history display screen 1300. [Figure 14] FIG. 14 illustrates an example of a receiver status display screen 1400. [Figure 15] FIG. 15 illustrates an example receiver fault status display screen 1500. [Figure 16] FIG. 16 illustrates an example of a terminal operating status display screen 1600. [Figure 17] FIG. 17 illustrates an example of a terminal failure status display screen 1700. [Figure 18] FIG. 18 illustrates an example of a receiver operation screen 1800. [Figure 19] FIG. 19 illustrates an example of a screen 1900 displayed on the fire receiver 101. [Figure 20] FIG. 20 illustrates an example of a screen 2000 displayed on the display system 103. [Figure 21] FIG. 21 illustrates an example of a screen 2100 displayed on the display system 103. [Figure 22] FIG. 22 illustrates an example of a screen 2200 displayed on the operator terminal 106. [Figure 23] FIG. 23 illustrates an example of a screen 2300 displayed on the display system 103. [Figure 24] FIG. 24 illustrates an example of an operation history display screen 2400. [Figure 25] FIG. 25 illustrates a flow chart for remote support 2500 of the operation of the fire receiver 101 and display system 103. [Figure 26] FIG. 26 illustrates a flow chart for remote support 2500 of the operation of the fire receiver 101 and display system 103. [Figure 27] FIG. 27 illustrates a flow chart for remote support 2500 of the operation of the fire receiver 101 and display system 103. [Figure 28]FIG. 28 illustrates a flow diagram for remote support 2800 of the operation of the display system 103 and the fire receiver 101 . [Figure 29] FIG. 29 illustrates a flow chart for remote support 2800 of the operation of the display system 103 and the fire receiver 101. [Figure 30] FIG. 30 illustrates a flow chart for remote support 2800 of the operation of the display system 103 and the fire receiver 101. DETAILED DESCRIPTION OF THE INVENTION

[0008] 1. Embodiment 1-1.Configuration A remote support system 100 according to an embodiment of the present invention will be described with reference to the drawings. FIG. 1 shows an example of the configuration of a remote support system 100. The remote support system 100 includes a fire receiver 101, a communication PC 102, and a display system 103. These devices are installed in a fire prevention object 104. Of these devices, the communication PC 102 and the display system 103 are connected to the Internet 108.

[0009] The fire receiver 101 is a disaster prevention equipment device that receives fire signals from detectors and transmitters installed in a building, notifies of the occurrence of a fire by sound and a district display, and also sounds a district sound device to notify relevant parties or firefighting organizations. This fire receiver 101 is installed in the disaster prevention center or central control room of the fire prevention object 104. The communication PC 102 is a PC for connecting the fire receiver 101 to the Internet 108. The communication PC 102 is connected to the fire receiver 101 by wire, and is connected to the Internet 108 by wire or wirelessly. The display system 103 is a disaster prevention device provided for the comprehensive monitoring and operation of firefighting equipment and the like at a disaster prevention center. In other words, the display system 103 is an integrated control panel. The display system 103 is installed in the disaster prevention center or central control room of the fire prevention object 104, and is connected to the fire receiver 101 by wire.

[0010] The remote support system 100 further includes a center server 105 and a plurality of operator terminals 106. These devices are installed in a customer center 107. These devices are also connected to the Internet 108. The center server 105 is a server that receives support requests from users of disaster prevention equipment regarding operation methods, and distributes the received support requests to operators. The operator terminal 106 is a terminal device used by an operator to support the operation of the fire receiver 101 and the display system 103 . The main devices that make up the remote support system 100 will be specifically described below.

[0011] 1-1-1. Fire Receiver 101 FIG. 2 shows an example of the configuration of the fire alarm receiver 101. The fire receiver 101 includes a main memory device 201 such as RAM, an auxiliary memory device 202 such as HDD, a processor 203 such as a CPU, an input device 204 such as a touch panel or operation buttons, an output device 205 such as a display, and a communication control unit 206 such as a network card.

[0012] Of these, main memory device 201 stores various programs, and various functions are realized by processor 203 executing these programs. The realized functions include display control unit 211, support request unit 212, information transmission unit 213, IP phone activation unit 214, operation authority control unit 215, and process execution unit 216. Each function will be described below.

[0013] The display control unit 211 controls the display of operation buttons related to remote support. Specifically, the display control unit 211 controls the display of a help button, a help end button, and an operation authority transfer button. Of these operation buttons, the help button is a button for requesting remote support from the center server 105. The help end button is a button for notifying the operator terminal 106 of the responsible operator that remote support has ended. The operation authority transfer button is a button for transferring the operation authority of the fire control receiver 101 from the device to the operator terminal 106.

[0014] When the help button is selected, the support request unit 212 sends a remote support request to the center server 105. The support request unit 212 then receives a response from the center server 105 and stores the IP address of the responsible operator included in the response in the auxiliary storage device 202.

[0015] After receiving the IP address of the responsible operator, the information transmission unit 213 transmits receiver information to the operator terminal 106 of the responsible operator. The transmitted receiver information consists of model information, receiver operation history information, receiver status information, and terminal status information. Of these, model information is information indicating the model of the fire receiver 101 (for example, the model number). The receiver operation history information is information indicating the operation history of the fire receiver 101. Specifically, this information is information indicating the operation history of the fire receiver 101 from the start of an ongoing event. This information is also information indicating the operation status of the fire receiver 101. The receiver status information is information indicating the control status and fault status of the fire receiver 101. The terminal status information is information indicating the operation status and fault status of terminal devices connected to the fire receiver 101. Here, terminal devices include detectors, transmitters, local sound devices, smoke control and exhaust equipment, etc.

[0016] After receiving the IP address of the operator in charge, the IP telephone startup unit 214 controls the communication PC 102 to start the IP telephone program. At that time, the IP telephone startup unit 214 sets the IP address of the operator in charge as the call destination. As a result, the center staff member can talk to the operator in charge using the communication PC 102.

[0017] When the operation right transfer button is selected, the operation right control unit 215 transfers the operation right of the own device from the own device to the operator terminal 106 of the responsible operator. Here, the selection of the operation right transfer button is an operation for requesting operational assistance for the own device.

[0018] Furthermore, when the operation right transfer button is selected, the operation right control unit 215 displays information indicating that the operation right of the own device has been transferred from the own device to the operator terminal 106 of the responsible operator. Specifically, the operation right control unit 215 displays a message box indicating that the operation right is being transferred to the operator terminal 106. The displayed message box includes a release button for canceling the transfer of the operation right.

[0019] Furthermore, the operation right control unit 215 returns the operation right of the own device to the own device from the operator terminal 106, triggered by the selection of the release button. Here, the selection of the release button corresponds to an operation for releasing the transfer of the operation right of the own device.

[0020] When the process execution unit 216 receives an operation signal transmitted from the operator terminal 106, it executes a process according to the received operation signal. The received operation signals include a signal indicating an operation to determine a fire, a signal indicating an operation to select a restoration or recovery target, a signal indicating an operation to select a cutoff target, and the like.

[0021] Next, the auxiliary storage device 202 will be described. The auxiliary storage device 202 stores receiver information 221 and the IP address 222 of the operator in charge.

[0022] 1-1-2. Display System 103 FIG. 3 shows an example of the configuration of the display system 103. The display system 103 includes a main memory device 301 such as RAM, an auxiliary memory device 302 such as HDD, a processor 303 such as a CPU, an input device 304 such as a mouse, keyboard, or microphone, an output device 305 such as a display or speaker, and a communication control unit 306 such as a network card.

[0023] Of these, main memory device 301 stores various programs, and various functions are realized by processor 303 executing these programs. The realized functions include display control unit 311, support request unit 312, information transmission unit 313, IP phone control unit 314, operation authority control unit 315, and process execution unit 316. Each function will be described below.

[0024] The display control unit 311 controls the display of operation buttons related to remote support. Specifically, the display control unit 311 controls the display of a help button, a help end button, and an operation authority transfer button. Of these operation buttons, the help button is a button for requesting remote support from the center server 105. The help end button is a button for notifying the operator terminal 106 of the responsible operator that remote support has ended. The operation authority transfer button is a button for transferring the operation authority of the display system 103 from the device to the operator terminal 106.

[0025] When the help button is selected, the support request unit 312 sends a remote support request to the center server 105. The support request unit 312 then receives a response from the center server 105 and stores the IP address of the responsible operator included in the response in the auxiliary storage device 302.

[0026] After receiving the IP address of the responsible operator, the information transmission unit 313 transmits screen information and display system operation history information to the operator terminal 106 of the responsible operator. The screen information to be transmitted is image information representing the display screen of the display system 103. This screen information is information indicating the operation status of the display system 103. On the other hand, the display system operation history information is information indicating the operation history of the display system 103. More specifically, this information is information indicating the operation history of the display system 103 from the start of an event currently in progress. This information is also information indicating the operation status of the display system 103.

[0027] After receiving the IP address of the operator in charge, the IP telephone control unit 314 enables a call with the operator in charge. At that time, the IP telephone control unit 314 uses the IP address of the operator in charge as the destination of the call. As a result, the center staff member can call the operator in charge.

[0028] When the operation right transfer button is selected, the operation right control unit 315 transfers the operation right of the own device from the own device to the operator terminal 106 of the responsible operator. Here, the selection of the operation right transfer button corresponds to an operation for requesting operation support of the own device.

[0029] Furthermore, when the operation right transfer button is selected, the operation right control unit 315 displays information indicating that the operation right of the own device has been transferred from the own device to the operator terminal 106 of the responsible operator. Specifically, the operation right control unit 315 displays a message box indicating that the operation right is being transferred to the operator terminal 106. The displayed message box includes a release button for canceling the transfer of the operation right.

[0030] Furthermore, the operation right control unit 315 returns the operation right of its own device to its own device from the operator terminal 106, triggered by the selection of the release button. Here, the selection of the release button corresponds to an operation for releasing the transfer of the operation right of its own device.

[0031] When the process execution unit 316 receives an operation signal transmitted from the operator terminal 106, it executes a process according to the received operation signal.

[0032] Next, the auxiliary storage device 302 will be described. The auxiliary storage device 302 stores display system operation history information 321 and the IP address 322 of the operator in charge.

[0033] 1-1-3. Center Server 105 FIG. 4 shows an example of the configuration of the center server 105. The center server 105 includes a main memory device 401 such as RAM, an auxiliary memory device 402 such as HDD, a processor 403 such as a CPU, an input device 404 such as a mouse or keyboard, an output device 405 such as a display, and a communication control unit 406 such as a network card.

[0034] Of these, the main memory device 401 stores various programs, and various functions are realized by the processor 403 executing these programs. The realized functions include a support request receiving unit 411.

[0035] The support request receiving unit 411 receives a remote support request from the fire control receiver 101 or the display system 103. The support request receiving unit 411 then determines the operator who will be in charge of the received support work based on a predetermined algorithm. The support request receiving unit 411 then references the operator information table 421 to identify the IP address of the determined operator in charge. The support request receiving unit 411 then returns a response to the remote support request to the requestor. The returned response includes the IP address of the operator in charge.

[0036] Next, the auxiliary storage device 402 will be described. The auxiliary storage device 402 stores an operator information table 421. This operator information table 421 is a table that stores various information about the operators. The stored information includes the IP addresses of the operators.

[0037] 1-1-4. Operator terminal 106 FIG. 5 shows an example of the configuration of the operator terminal 106. The operator terminal 106 includes a main memory device 501 such as RAM, an auxiliary memory device 502 such as HDD, a processor 503 such as a CPU, an input device 504 such as a mouse, keyboard, or microphone, an output device 505 such as a display or speaker, and a communication control unit 506 such as a network card.

[0038] Of these, main memory device 501 stores various programs, and various functions are realized by processor 503 executing these programs. The realized functions include a display control unit 511, an operation signal transmission unit 512, and an operation screen acquisition unit 513.

[0039] Of these, the display control unit 511 displays the receiver operation history information, receiver status information, and terminal status information received from the fire receiver 101. Of this information, the receiver operation history information is information that indicates the operation status of the fire receiver 101. The receiver status information is information that indicates the control status and fault status of the fire receiver 101. The terminal status information is information that indicates the operation status and fault status of the terminal devices connected to the fire receiver 101. The display control unit 511 also displays screen information received from the display system 103. This screen information is information indicating the operating state of the display system 103.

[0040] Upon receiving an operation by the operator, the operation signal transmitting unit 512 transmits an operation signal indicating the operation to the fire receiver 101 or the display system 103. The operation signal to be transmitted includes an operation indicating an operation to select an object on the display screen of the own terminal (operator terminal 106).

[0041] The operation screen acquisition unit 513 acquires operation screen information when it receives receiver information from the fire receiver 101. At that time, the operation screen acquisition unit 513 refers to the operation screen table 523 and acquires operation screen information corresponding to the received model information.

[0042] Next, the auxiliary storage device 502 will be described. The auxiliary storage device 502 stores receiver information 521 received from the fire receiver 101. The device also stores screen information 522 received from the display system 103. The device also stores an operation screen table 523. The operation screen table 523 is a table that associates model information of disaster prevention equipment with operation screens.

[0043] 1-2.Operation 1-2-1. Remote support for the operation of Fire Receiver 101 6 and 7 illustrate a flow chart for remote support 600 of the operation of the fire receiver 101. FIG. It is assumed that prior to the remote support 600 shown in the figure, a screen 1000 shown in Fig. 10 is displayed on the fire receiver 101. The screen 1000 shown in Fig. 10 is a screen that notifies a user of a detector abnormality. This screen 1000 has a help button 1001 in the upper right corner of the screen.

[0044] When such a screen is displayed and the center staff does not know how to deal with the detector abnormality, they select the help button 1001 on the screen (step 601). In response to this operation, the display control unit 111 of the fire receiver 101 displays a confirmation window in a pop-up format (step 602). Figure 11 shows an example of the confirmation window 1100. This confirmation window 1100 has a connect button 1101 and a close button 1102.

[0045] When the center staff member selects the connect button 1101 (step 603), the display control unit 211 displays an operation authority transfer button and a help end button instead of the help button 1001 (step 604). Fig. 12 shows an example of a screen 1200 having these buttons. The screen 1200 shown in the figure has an operation authority transfer button 1201 and a help end button 1202. Furthermore, the support request unit 212 of the fire control receiver 101 transmits a support request to the center server 105 (step 605).

[0046] When the support request receiving unit 411 of the center server 105 receives this support request, it determines the operator who will be in charge of the received support work based on a predetermined algorithm (step 606). Then, the support request receiving unit 411 references the operator information table 421 to identify the IP address of the determined operator in charge (step 607). Then, the support request receiving unit 411 returns a response to the support request to the fire control panel 101 (step 608). The returned response includes the IP address of the operator in charge. When the support request unit 212 of the fire control receiver 101 receives the response, it stores the IP address of the responsible operator in the auxiliary storage device 202 (step 609).

[0047] Next, the information transmission unit 213 of the fire receiver 101 transmits the receiver information to the operator terminal 106 of the responsible operator (step 610). The transmitted receiver information consists of model information, receiver operation history information, receiver status information, and terminal status information. After that, the information transmitting unit 213 transmits the updated receiver information to the operator terminal 106 every time the receiver information is updated until the help end button 1202 is selected. As a result, the latest receiver information can be displayed on the operator terminal 106.

[0048] When the operator terminal 106 receives the receiver information transmitted from the fire receiver 101, it stores the same in the auxiliary storage device 502 (step 611). Furthermore, the operation screen acquisition unit 513 of the operator terminal 106 acquires the operation screen information (step 612). At this time, the operation screen acquisition unit 513 refers to the operation screen table 523 to acquire the operation screen information corresponding to the received model information. Then, the operation screen acquisition unit 513 stores the acquired operation screen information in the auxiliary storage device 502.

[0049] By storing the receiver information and operation screen information in the auxiliary storage device 502, the display control unit 511 of the operator terminal 106 becomes able to display various screens (step 613). The screens that can be displayed include an operation history display screen, a receiver status display screen, a receiver malfunction status display screen, a terminal operating status display screen, a terminal malfunction status display screen, and a receiver operation screen. Each screen will be explained below.

[0050] FIG. 13 shows an example of an operation history display screen 1300 displayed on the operator terminal 106. The operation history display screen 1300 is a screen that shows the operation history of the fire control panel 101 up to the current display screen during an ongoing event. This screen has a search box 1301, an update button 1302, an output button 1303, and an operation history list 1304.

[0051] Of these, the search box 1301 is an input form for searching for the desired operation content from the displayed list. The update button 1302 is a button for updating the display list to the latest state. The output button 1303 is a button for outputting the display list in CSV format. The operation history list 1304 is a list consisting of five columns: date and time 1305 , display screen 1306 , touch operation 1307 , switch operation 1308 , and remarks 1309 . This operation history display screen 1300 is generated based on the receiver operation history information. By referring to this screen, the operator can know the operation status of the fire receiver 101.

[0052] FIG. 14 illustrates an example of a receiver status display screen 1400. The receiver status display screen 1400 is a screen that shows the control status of the fire receiver 101. This screen has a search box 1401, an update button 1402, an output button 1403, and a status list 1404. Of these display elements, the functions of the search box 1401, the update button 1402, and the output button 1403 are the same as the display elements of the same name on the operation history display screen 1300 described above, and therefore a description thereof will be omitted.

[0053] The status list 1404 is a list consisting of three columns: date and time 1405, status 1406, and remarks 1407. This receiver status display screen 1400 is generated based on the receiver status information. By referring to this screen, the operator can know the control status of the fire receiver 101.

[0054] FIG. 15 illustrates an example receiver fault status display screen 1500. Receiver failure status display screen 1500 is a screen that displays the failure status of fire receiver 101. This screen has a search box 1501, an update button 1502, an output button 1503, and a failure status list 1504. Of these display elements, the functions of search box 1501, update button 1502, and output button 1503 are the same as the display elements of the same name on operation history display screen 1300 described above, and therefore their explanation will be omitted.

[0055] The fault condition list 1504 is a list consisting of three columns: date and time 1505 , fault condition 1506 , and remarks 1507 . This receiver failure status display screen 1500 is generated based on the receiver status information. By referring to this screen, the operator can know the failure status of the fire receiver 101.

[0056] FIG. 16 illustrates an example of a terminal operating status display screen 1600. Terminal operation status display screen 1600 is a screen that shows the operation status of the terminal device. This screen has a search box 1601, an update button 1602, an output button 1603, and an operation status list 1604. Of these display elements, the functions of search box 1601, update button 1602, and output button 1603 are the same as the display elements of the same name on the operation history display screen 1300 described above, so their explanation will be omitted.

[0057] The operating status list 1604 is a list consisting of three columns: date and time 1605 , operating status 1606 , and remarks 1607 . This terminal operation status display screen 1600 is generated based on the terminal status information. By referring to this screen, the operator can know the operation status of the terminal device.

[0058] FIG. 17 illustrates an example of a terminal fault status display screen 1700. The terminal failure status display screen 1700 is a screen that displays the failure status of the terminal device. This screen has a search box 1701, an update button 1702, an output button 1703, and a failure status list 1704. Of these display elements, the functions of the search box 1701, the update button 1702, and the output button 1703 are the same as the display elements of the same name on the operation history display screen 1300 described above, and therefore their explanation will be omitted.

[0059] The fault condition list 1704 is a list consisting of three columns: date and time 1705 , fault condition 1706 , and remarks 1707 . This terminal failure status display screen 1700 is generated based on the terminal status information. By referring to this screen, the operator can know the failure status of the terminal device.

[0060] FIG. 18 illustrates an example of a receiver operation screen 1800. The receiver operation screen 1800 is a screen for operating the fire receiver 101. This screen has a collective interlocking / reporting cutoff button 1801, a type interlocking cutoff button group 1802, a building interlocking cutoff button group 1803, an other interlocking cutoff button group 1804, a host-specific cutoff button group 1805, and a display unit interlocking cutoff button group 1806.

[0061] Among these buttons, the collective interlocking / transmission cutoff button 1801 is a button for cutting off interlocking and transmission of information all at once. The type interlock cutoff button group 1802 is a button for specifying the type of terminal device and cutting off the interlock. The group of building interlocking cutoff buttons 1803 are buttons for specifying a building of the fire prevention object 104 and cutting off the interlocking. The other link cutoff button group 1804 is a button for cutting off the link with other terminal devices. The host-specific disconnection button group 1805 is a button for specifying a host and disconnecting the link. The display unit message transfer cutoff button group 1806 is a button for specifying a display unit and cutting off message transfer.

[0062] The receiver operation screen 1800 also has emergency broadcast cutoff buttons 1807 and 1808, a restore button 1809, a local sound pause button 1810, a local sound all-at-once stop button 1811, and a fire determination button 1812. Of these buttons, emergency broadcast cutoff buttons 1807 and 1808 are buttons for cutting off emergency broadcasts. The recovery button 1809 is a button for recovering the terminal device. The district sound pause button 1810 is a button for temporarily stopping the district sound device, and the district sound all stop button 1811 is a button for simultaneously stopping the district sound device. The fire determination button 1812 is a button for determining that there is a fire.

[0063] The receiver operation screen 1800 also has a "No Operation Authority" display 1813. This display indicates that the operator terminal 106 does not have the operation authority for the fire receiver 101.

[0064] Returning to the explanation of the flow of remote support shown in Figure 6. In step 614, the IP telephone startup unit 214 of the fire control signal receiver 101 controls the communication PC 102 to start the IP telephone program. At that time, the IP telephone startup unit 214 sets the IP address of the operator in charge received from the center server 105 as the call destination. As a result, the center staff member can talk to the operator in charge and consult with him / her about how to deal with the detector abnormality.

[0065] If verbal consultation with the operator in charge does not resolve the issue, the center personnel selects the operation authority transfer button 1201 shown in Fig. 12 (step 615). In response to this operation, the operation authority control unit 215 of the fire control device 101 starts accepting remote operations (step 616). Meanwhile, the operation authority control unit 215 stops accepting operations on the control panel of its own device. However, the operations that are stopped from being accepted do not include the selection of the release button.

[0066] The operation right control unit 215 also displays a message box indicating that the operation right is being transferred to the operator terminal 106 (step 617). Figure 19 shows an example of a screen 1900 having such a message box. A screen 1900 is a screen for notifying a sensor abnormality. This screen 1900 has a message box 1901 indicating that the operation right is being transferred to the operator terminal 106. This message box 1901 has a release button 1902 for canceling the transfer of the operation right. By looking at this message box 1901, the center staff can know that the operation right has been transferred to the operator terminal 106.

[0067] The operation right control unit 215 also transmits an operation right transfer notification to the operator terminal 106 (step 618). When the display control unit 511 of the operator terminal 106 receives the operation right transfer notification transmitted from the fire control device 101, it changes the "No operation right" display 1813 shown in Fig. 18 to an "Operation right held" display (not shown) (step 619). This change in display enables the responsible operator to know that the operation right of the fire control device 101 has been transferred to his / her own terminal.

[0068] Thereafter, the operator in charge performs the necessary operation on the receiver operation screen 1800 based on the information on the various screens and the conversation with the center staff (step 620). In response to this operation, the operation signal transmitting unit 512 of the operator terminal 106 transmits an operation signal indicating the operation to the fire receiver 101 (step 621).

[0069] When the process execution unit 216 of the fire control receiver 101 receives the operation signal transmitted from the operator terminal 106, it executes a process according to the received operation signal (step 622). The above-mentioned steps 620 (operation by the operator) to 622 (execution of the processing by the fire control receiver 101) are repeatedly executed as necessary.

[0070] When the center staff member confirms that the response to the detector abnormality has been completed as a result of the remote operation by the operator in charge, he / she selects the release button 1902 shown in Fig. 19 (step 623). In response to this operation, the operation authority control unit 215 of the fire control device 101 terminates acceptance of remote operations (step 624). Meanwhile, the operation authority control unit 215 resumes acceptance of operations on the control panel of its own device.

[0071] 19 (step 625). The message box 1901 whose display is to be terminated here is a message box indicating that the operation right is being transferred to the operator terminal 106. The operation right control unit 215 also transmits an operation right transfer end notification to the operator terminal 106 (step 626).

[0072] When the display control unit 511 of the operator terminal 106 receives the operation right transfer end notification transmitted from the fire receiver 101, it changes the "Operation right held" display (not shown) on the receiver operation screen 1800 back to the "Operation right not held" display 1813 shown in Fig. 18 (step 627). This change in display lets the operator know that the operation right of the fire receiver 101 has been returned to the fire receiver 101.

[0073] Thereafter, the center staff member selects the help end button 1202 shown in Fig. 12 (step 628). In response to this operation, the display control unit 211 of the fire receiver 101 displays the help button 1001 shown in Fig. 10 instead of the operation authority transfer button 1201 and the help end button 1202 shown in Fig. 12 (step 629). Furthermore, the fire control signal receiver 101 transmits a support end notification to the operator terminal 106 (step 630).

[0074] When the display control unit 511 of the operator terminal 106 receives the support end notification transmitted from the fire control device 101, it displays a screen (not shown) indicating that the support work has been completed (step 631). This concludes the explanation of the remote support 600.

[0075] In the remote support 600 described above, an operator can operate the fire control receiver 101 in place of the center personnel. This improves the efficiency of remote support compared to when an operator cannot operate it (response by telephone, etc.). Furthermore, in the past, when a problem could not be resolved by telephone, an operator would go to the site to handle the problem, and this greatly improves the efficiency of support compared to this case. Furthermore, the remote support 600 can obtain the operation history up to the current state and check it on the operation history display screen 1300, so it is easy to understand what operations the center staff performed that prevented appropriate response, improving the efficiency of support and also allowing the collection of data on what operations the center staff will perform in an emergency, which can be used to prevent operational errors in future product development.

[0076] 1-2-2. Remote support for operation of display system 103 8 and 9 illustrate a flow diagram for remote support 800 of the operation of the display system 103. FIG. It is assumed that prior to the remote support 800 shown in the figure, a screen 2000 shown in Fig. 20 is displayed on the display system 103. The screen 2000 shown in Fig. 20 is a map screen showing a plan view of the fire prevention object 104. This screen 2000 has a help button 2001 in the upper right corner of the screen.

[0077] When such a screen is displayed and the center staff does not know how to deal with the sensor abnormality, they select the help button 2001 on the screen (step 801). In response to this operation, the display control unit 311 of the display system 103 displays a confirmation window in a pop-up format (step 802). The displayed confirmation window has a connect button 1101 and a close button 1102, as shown in FIG.

[0078] When the center staff member selects the connect button 1101 (step 803), the display control unit 311 displays an operation authority transfer button and a help end button instead of the help button 1001 (step 804). Fig. 21 shows an example of a screen 2100 having these buttons. The screen 2100 shown in the figure has an operation authority transfer button 2101 and a help end button 2102. Furthermore, the support request unit 312 of the display system 103 transmits a support request to the center server 105 (step 805).

[0079] When the support request receiving unit 411 of the center server 105 receives this support request, it determines the operator who will be in charge of the received support work based on a predetermined algorithm (step 806). The support request receiving unit 411 then references the operator information table 421 to identify the IP address of the determined operator in charge (step 807). The support request receiving unit 411 then returns a response to the support request to the display system 103 (step 808). The returned response includes the IP address of the operator in charge. When the support request unit 312 of the display system 103 receives the response, it stores the IP address of the responsible operator in the auxiliary storage device 302 (step 809).

[0080] Next, the information transmitting unit 313 of the display system 103 transmits the screen information and the display system operation history information to the operator terminal 106 of the responsible operator (step 810). The screen information to be transmitted is image information representing the screen currently being displayed on the display system 103. Thereafter, the information transmitting unit 313 periodically transmits updated screen information and display system operation history information to the operator terminal 106 until the help end button 2102 is selected. As a result, the operator terminal 106 becomes able to display the latest screen information and the latest operation history information.

[0081] When the operator terminal 106 receives the screen information etc. transmitted from the display system 103, it stores it in the auxiliary storage device 502 (step 811). As a result, the display control unit 511 of the same terminal becomes able to display the same screen as the display system 103 and the operation history display screen (step 812).

[0082] FIG. 22 illustrates an example of a screen 2200 displayed on the operator terminal 106. Screen 2200 is a map screen showing a floor plan of fire prevention object 104. This screen has, as main display elements, a map display area 2201, an alarm list 2202, a group of floor selection buttons 2203, a fire determination button 2204, a restoration button 2205, and an audio stop button 2206.

[0083] Of these display elements, the map display area 2201 is an area where a floor plan of the floor selected by the floor selection button group 2203 is displayed. The alarm list 2202 is a list in which events that have occurred in the fire prevention object 104 are displayed in chronological order. The floor selection button group 2203 is used to select the floor to be displayed in the map display area 2201 . The fire determination button 2204 is a button for determining that there is a fire. The recovery button 2205 is a button for recovering the terminal device. The sound stop button 2206 is a button for stopping the local sound device.

[0084] The screen 2200 also has a “No Operation Authority” display 2207. This display indicates that the operator terminal 106 does not have the operation authority for the display system 103.

[0085] FIG. 24 illustrates an example of an operation history display screen 2400 displayed on the operator terminal 106. The operation history display screen 2400 is a screen that shows the operation history of the display system 103 up to the current display screen during an ongoing event. This screen has a search box 2401, an update button 2402, an output button 2403, and an operation history list 2404.

[0086] Of these, the search box 2401 is an input form for searching for the desired operation content from the display list. The update button 2402 is a button for updating the display list to the latest state. The output button 2403 is a button for outputting the display list in CSV format. The operation history list 2404 is a list consisting of four columns: date and time 2405 , display screen 2406 , operation content 2407 , and remarks 2408 . This operation history display screen 2400 is generated based on the display system operation history information. By referring to this screen, the operator can know the operation status of the display system 103.

[0087] Next, in step 813, the IP telephone control unit 314 of the display system 103 enables a call to be made with the operator in charge. At that time, the IP telephone control unit 314 uses the IP address of the operator received from the center server 105 as the destination of the call. As a result, the center staff member is able to talk with the operator in charge and can consult with the operator in charge about how to deal with the sensor abnormality.

[0088] If verbal consultation with the operator in charge does not resolve the issue, the center staff member selects the operation authority transfer button 2101 shown in Fig. 21 (step 814). In response to this operation, the operation authority control unit 315 of the display system 103 starts accepting remote operations (step 815). Meanwhile, the operation authority control unit 315 stops accepting operations for its own device. However, the operations that are stopped from being accepted do not include the selection of the release button.

[0089] The operation right control unit 315 also displays a message box indicating that the operation right is being transferred to the operator terminal 106 (step 816). Figure 23 shows an example of a screen 2300 having such a message box. Screen 2300 is a map screen showing a plan view of the fire prevention object 104. This screen 2300 has a message box 2301 indicating that the operation right is being transferred to the operator terminal 106. This message box 2301 has a release button 2302 for canceling the transfer of the operation right. By looking at this message box 2301, the center staff can know that the operation right has been transferred to the operator terminal 106.

[0090] The operation right control unit 315 also transmits an operation right transfer notification to the operator terminal 106 (step 817). When the display control unit 511 of the operator terminal 106 receives the operation right transfer notification transmitted from the fire control signal receiver 101, it changes the "No operation right" display 2207 on the display screen shown in Fig. 22 to an "Operation right held" display (not shown) (step 818). This change in display lets the operator know that the operation right of the display system 103 has been transferred to his own terminal.

[0091] Thereafter, the operator in charge performs the necessary operation based on the information on the display screen and the conversation with the center staff (step 819). In response to this operation, the operation signal transmitting unit 512 of the operator terminal 106 transmits an operation signal indicating the operation to the display system 103 (step 820).

[0092] When the process execution unit 316 of the display system 103 receives the operation signal transmitted from the operator terminal 106, it executes a process according to the received operation signal (step 821). The above-mentioned steps 819 (operation by the operator) to 821 (execution of processing by the display system 103) are repeatedly executed as necessary.

[0093] When the center staff member confirms that the response to the sensor abnormality has been completed as a result of the remote operation by the operator in charge, he / she selects the release button 2302 shown in Fig. 23 (step 822). In response to this operation, the operation authority control unit 315 of the display system 103 ends acceptance of remote operations (step 823). Meanwhile, the operation authority control unit 315 resumes accepting operations for its own device.

[0094] 23 (step 824). The message box 2301 whose display is to be terminated here is a message box indicating that the operation right is being transferred to the operator terminal 106. The operation right control unit 315 also transmits an operation right transfer end notification to the operator terminal 106 (step 825).

[0095] When the display control unit 511 of the operator terminal 106 receives the operation right transfer end notification transmitted from the display system 103, it changes the "Operation Right Has" display (not shown) on the screen 2200 back to the "Operation Right Does Not Have" display 2207 shown in Fig. 22 (step 826). This change in message lets the operator know that the operation right of the display system 103 has been returned to the display system 103.

[0096] Thereafter, the center staff member selects the help end button 2102 shown in Fig. 21 (step 827). In response to this operation, the display control unit 311 of the display system 103 displays the help button 2001 shown in Fig. 20 instead of the operation authority transfer button 2101 and the help end button 2102 shown in Fig. 21 (step 828). The display system 103 also transmits a support end notice to the operator terminal 106 (step 829).

[0097] When the display control unit 511 of the operator terminal 106 receives the support end notification transmitted from the display system 103, it displays a screen (not shown) indicating that the support work has been completed (step 830). This concludes the explanation of the remote support 800.

[0098] In the remote support 600 described above, an operator can operate the display system 103 in place of the center staff. This improves the efficiency of remote support compared to when an operator cannot operate it (response by telephone, etc.). Furthermore, in the past, when a problem could not be resolved by telephone, an operator would go to the site to handle the problem, and this greatly improves the efficiency of support compared to this case. Furthermore, the remote support 800 can obtain the operation history up to the current state and check it on the operation history display screen 2400, so it is easy to understand what operations the center staff performed that prevented appropriate response, improving the efficiency of support and also allowing the collection of data on what operations the center staff will perform in an emergency, which can be used to prevent operational errors in future product development.

[0099] 2. Variations The above embodiment may be modified as follows: The following modifications may be combined with each other. (1) In the above-described remote support 600 and 800, buttons related to remote support (specifically, a help button, a remote control button, a help end button, and a cancel button) are provided to the center personnel as soft keys. Alternatively, these buttons may be provided as hard keys (in other words, physical keys) in the fire control receiver 101 and the display system 103.

[0100] (2) In the above remote support 600, the fire receiver 101 transmits receiver information to the operator terminal 106, and the operator terminal 106 generates various screens based on this receiver information. The operator operates the fire receiver 101 using a receiver operation screen among the screens generated by the operator terminal 106. Alternatively, as in the remote support 800, the operator may operate the fire receiver 101 using a remote desktop method.

[0101] (3) In the above remote support 800, the operator operates the display system 103 using a remote desktop system. Alternatively, similar to the remote support 600, the display system 103 may be made to transmit operation history information, receiver status information, and terminal status information to the operator terminal 106, and various screens may be displayed on the operator terminal 106 based on this information. In this case, the operator may be made to operate the display system 103 using a display system operation screen from among the generated screens.

[0102] (4) The above remote support 600 and 800 are configured as systems equipped with a fire receiver 101 and a display system 103, but even if the display system 103 is not present and the system is configured only with the fire receiver 101, support related to the fire receiver 101 by the remote support 600 can be provided.

[0103] (5) In the above remote support 600, a support request is sent from the fire receiver 101, and the operator remotely operates the fire receiver 101. In other words, the object of operation of the operator is the fire receiver 101. However, the object of operation of the operator may be two, the fire receiver 101 and the display system 103. The operation in such a case will be described below.

[0104] 25 to 27 illustrate an example of the flow of remote support 2500 for operating the fire control signal 101 and the display system 103. In explaining this flow, differences from remote support 600 will be particularly described below.

[0105] First, steps 2501 to 2513 of this remote support 2500 are the same as steps 601 to 613 of the remote support 600. Therefore, the explanation thereof will be omitted.

[0106] After steps 2501 to 2513, support request unit 212 of fire control receiver 101 acquires the IP address of the operator in charge and transmits the acquired IP address to display system 103 (step 2514). When support request unit 312 of display system 103 receives the IP address, it stores the received IP address in auxiliary storage device 302 (step 2515).

[0107] Next, the information transmitting unit 313 of the display system 103 transmits the screen information and the display system operation history information to the operator terminal 106 of the responsible operator (step 2516). The screen information to be transmitted is image information representing the screen currently being displayed on the display system 103. Thereafter, the information transmitting unit 313 periodically transmits updated screen information and display system operation history information to the operator terminal 106 until the help end button 2102 is selected. As a result, the operator terminal 106 becomes able to display the latest screen information and the latest operation history information.

[0108] When the operator terminal 106 receives the screen information etc. transmitted from the display system 103, it stores it in the auxiliary storage device 502 (step 2517). As a result, the display control unit 511 of the terminal becomes able to display the same screen as the display system 103 and the operation history display screen (step 2518). The operator operating this terminal can selectively display the display screen etc. of the display system 103 and various screens of the fire receiver 101.

[0109] Next, IP telephone activation unit 214 of fire control signal receiver 101 controls communication PC 102 to activate the IP telephone program (step 2519). Steps 2519 to 2522 are the same as steps 614 to 617 of remote support 600. Therefore, a description thereof will be omitted.

[0110] After steps 2519 to 2522, the operation right control unit 215 of the fire control panel 101 transmits an operation right transfer notification to the operator terminal 106 and the display system 103 (step 2523).

[0111] When the display control unit 511 of the operator terminal 106 receives the operation right transfer notification transmitted from the fire control device 101, it changes the "No operation right" display 1813 shown in Fig. 18 to an "Operation right held" display (not shown) (step 2524). This change in display enables the responsible operator to know that the operation right of the fire control device 101 has been transferred to his / her own terminal.

[0112] On the other hand, when the operation right control unit 315 of the display system 103 receives the operation right transfer notification transmitted from the fire control device 101, it starts accepting remote operations (step 2525). On the other hand, the operation right control unit 315 stops accepting operations for its own device. However, the operations for which acceptance is stopped do not include the selection of the release button.

[0113] The operation right control unit 315 also displays a message box indicating that the operation right is being transferred to the operator terminal 106 (step 2526). See FIG. 23 for the message box that is displayed.

[0114] Thereafter, the operator in charge performs the necessary operations on the receiver operation screen 1800 based on the information on the various screens of the fire receiver 101 and the conversation with the center staff (step 2527). In response to this operation, the operation signal transmitting unit 512 of the operator terminal 106 transmits an operation signal indicating the operation to the fire receiver 101 (step 2528).

[0115] When the process execution unit 216 of the fire receiver 101 receives the operation signal transmitted from the operator terminal 106, it executes a process according to the received operation signal (step 2529). The above-mentioned steps 2527 (operation by the operator) to 2529 (execution of processing by the fire control receiver 101) are repeatedly executed as necessary.

[0116] The operator in charge then performs the necessary operation based on the information on the display screen of the display system 103 and the conversation with the center staff (step 2530). The operation signal transmitting unit 512 of the operator terminal 106 receives this operation and transmits an operation signal indicating the operation to the display system 103 (step 2531).

[0117] When the process execution unit 316 of the display system 103 receives the operation signal transmitted from the operator terminal 106, it executes a process according to the received operation signal (step 2532). The above-mentioned steps 2530 (operation by the operator in charge) to 2532 (execution of processing by the display system 103) are repeatedly executed as necessary.

[0118] When the center staff member confirms that the response to the sensor abnormality has been completed as a result of the remote operation by the operator in charge, he / she selects the release button 1902 shown in Fig. 19 (step 2533). Steps 2533 to 2535 are the same as steps 623 to 625 of the remote support 600. Therefore, the description thereof will be omitted.

[0119] After steps 2533 to 2535, the operation right control unit 215 of the fire control signal receiver 101 transmits an operation right transfer end notification to the operator terminal 106 and the display system 103 (step 2536).

[0120] When the display control unit 511 of the operator terminal 106 receives the operation right transfer end notification transmitted from the fire receiver 101, it changes the "Operation right held" display (not shown) on the receiver operation screen 1800 back to the "Operation right not held" display 1813 shown in Fig. 18 (step 2537). This change in display lets the operator know that the operation right of the fire receiver 101 has been returned to the fire receiver 101.

[0121] Furthermore, the display control unit 511 changes the "Operation right held" display (not shown) on the screen 2200 back to the "Operation right not held" display 2207 shown in Fig. 22 (step 2537). This change in the message lets the operator know that the operation right of the display system 103 has been returned to the display system 103.

[0122] On the other hand, when the operation right control unit 315 of the display system 103 receives the operation right transfer end notification transmitted from the fire control device 101, it ends the acceptance of the remote operation (step 2538). On the other hand, the operation right control unit 315 resumes the acceptance of the operation for its own device.

[0123] 23 (step 2539). The message box 2301 whose display is to be terminated here is a message box indicating that the operation right is being transferred to the operator terminal 106.

[0124] Thereafter, the center staff member selects the help end button 1202 shown in Fig. 12 (step 2540). Steps 2540 to 2543 are the same as steps 628 to 631 of the remote support 600. Therefore, a description thereof will be omitted. This concludes the explanation of Remote Support 2500.

[0125] (6) In the above remote support 800, a support request is sent from the display system 103, and the operator remotely operates the display system 103. In other words, the object of operation of the operator is the display system 103. However, the object of operation of the operator may be two, the display system 103 and the fire control panel 101. The operation in such a case will be described below.

[0126] 28 to 30 illustrate an example of the flow of remote support 2800 for operating the display system 103 and the fire control panel 101. In explaining this flow, differences from remote support 800 will be particularly described below.

[0127] First, steps 2801 to 2812 of this remote support 2800 are the same as steps 801 to 812 of the remote support 800. Therefore, the explanation thereof will be omitted.

[0128] After steps 2801 to 2812, support request unit 312 of display system 103 acquires the IP address of the operator in charge and transmits the acquired IP address to fire receiver 101 (step 2813). When support request unit 212 of fire receiver 101 receives the IP address, it stores the received IP address in auxiliary storage device 202 (step 2814).

[0129] Next, the information transmission unit 213 of the fire receiver 101 transmits the receiver information to the operator terminal 106 of the responsible operator (step 2815). The transmitted receiver information consists of model information, receiver operation history information, receiver status information, and terminal status information. After that, the information transmitting unit 213 transmits the updated receiver information to the operator terminal 106 every time the receiver information is updated until the help end button 1202 is selected. As a result, the latest receiver information can be displayed on the operator terminal 106.

[0130] When the operator terminal 106 receives the receiver information transmitted from the fire receiver 101, it stores the same in the auxiliary storage device 502 (step 2816). Furthermore, the operation screen acquisition unit 513 of the operator terminal 106 acquires the operation screen information (step 2817). At this time, the operation screen acquisition unit 513 refers to the operation screen table 523 to acquire the operation screen information corresponding to the received model information. Then, the operation screen acquisition unit 513 stores the acquired operation screen information in the auxiliary storage device 502.

[0131] By storing the receiver information and operation screen information in the auxiliary storage device 502, the display control unit 511 of the operator terminal 106 becomes able to display various screens (step 2818). The screens that can be displayed include an operation history display screen, a receiver status display screen, a receiver malfunction status display screen, a terminal operating status display screen, a terminal malfunction status display screen, and a receiver operation screen. For examples of these screens, see Figures 13 to 18.

[0132] The operator who operates the operator terminal 106 can selectively display various screens of the fire receiver 101 and the display screen of the display system 103 .

[0133] Next, the IP telephone control unit 314 of the display system 103 enables a call with the operator in charge (step 2819). Steps 2819 to 2822 are the same as steps 813 to 816 of the remote support 800. Therefore, a description thereof will be omitted.

[0134] After steps 2819 to 2822, the operation right control unit 315 of the display system 103 transmits an operation right transfer notification to the operator terminal 106 and the fire control panel 101 (step 2823).

[0135] When the display control unit 511 of the operator terminal 106 receives the operation right transfer notification transmitted from the display system 103, it changes the "No operation right" display 2207 on the display screen shown in Fig. 22 to "Operation right held" (not shown) (step 2824). This change in display enables the operator to know that the operation right of the display system 103 has been transferred to his own terminal.

[0136] On the other hand, when the operation right control unit 215 of the fire control device 101 receives the operation right transfer notification transmitted from the display system 103, it starts accepting remote operations (step 2825). Meanwhile, the operation right control unit 215 stops accepting operations on the control panel of its own device. However, the operations for which acceptance is stopped do not include the selection of the release button.

[0137] The operation right control unit 215 also displays a message box indicating that the operation right is being transferred to the operator terminal 106 (step 2826). See FIG. 19 for the message box that is displayed.

[0138] Thereafter, the operator in charge performs the necessary operation based on the information on the display screen of the display system 103 and the conversation with the center staff (step 2827). In response to this operation, the operation signal transmitting unit 512 of the operator terminal 106 transmits an operation signal indicating the operation to the display system 103 (step 2828).

[0139] When the processing execution unit 316 of the display system 103 receives the operation signal transmitted from the operator terminal 106, it executes processing according to the received operation signal (step 2829). The above-mentioned steps 2827 (operation by the operator) to 2829 (execution of processing by the display system 103) are repeatedly executed as necessary.

[0140] The operator in charge also performs the necessary operations on the receiver operation screen 1800 based on the information on the various screens of the fire receiver 101 and the conversation with the center staff (step 2830). In response to this operation, the operation signal transmission unit 512 of the operator terminal 106 transmits an operation signal indicating the operation to the fire receiver 101 (step 2831).

[0141] When the process execution unit 216 of the fire control receiver 101 receives the operation signal transmitted from the operator terminal 106, it executes a process according to the received operation signal (step 2832). The above-mentioned steps 2830 (operation by the operator) to 2832 (execution of processing by the fire control receiver 101) are repeatedly executed as necessary.

[0142] When the center staff member confirms that the response to the sensor abnormality has been completed as a result of the remote operation by the operator in charge, he / she selects the release button 2302 shown in Fig. 23 (step 2833). Steps 2833 to 2835 are the same as steps 822 to 824 of the remote support 800. Therefore, the description thereof will be omitted.

[0143] After steps 2833 to 2835, the operation right control unit 315 of the display system 103 transmits an operation right transfer end notification to the operator terminal 106 and the fire control signal receiver 101 (step 2836).

[0144] When the display control unit 511 of the operator terminal 106 receives the operation right transfer end notification transmitted from the display system 103, it changes the "Operation right has" display (not shown) on the screen 2200 back to the "Operation right has not" display 2207 shown in Fig. 22 (step 2837). This change in message lets the operator know that the operation right of the display system 103 has been returned to the display system 103.

[0145] The display control unit 511 also changes the "Operation authority held" display (not shown) on the receiver operation screen 1800 back to the "Operation authority not held" display 1813 shown in Fig. 18 (step 2837). This change in display allows the user to know that the operation authority of the fire receiver 101 has been returned to the fire receiver 101.

[0146] On the other hand, when the operation right control unit 215 of the fire control device 101 receives the operation right transfer end notification transmitted from the display system 103, it ends the acceptance of the remote operation (step 2838). On the other hand, the operation right control unit 215 resumes the acceptance of the operation on the panel of its own device.

[0147] 19 (step 2839). The message box 1901 whose display is to be terminated here is a message box indicating that the operation right is being transferred to the operator terminal 106.

[0148] Thereafter, the center staff member selects the help end button 2102 shown in Fig. 21 (step 2840). Steps 2840 to 2843 are the same as steps 827 to 830 of the remote support 800. Therefore, a description thereof will be omitted. This concludes the explanation of Remote Support 2800.

[0149] (7) In the above-described remote support 600 or 800, the completion of handling of the abnormality may be notified to the center personnel by the operator through a button operation. For example, a work completion button may be displayed on the operator terminal 106, and a work completion notification may be sent to the fire control signal receiver 101 or the display system 103 in response to the operation of the button.

[0150] The present invention is not limited to the above-described embodiments and includes various modifications. For example, the above-described embodiments have been described in detail to clearly explain the present invention, and the present invention is not necessarily limited to those including all of the described configurations. Furthermore, it is possible to replace part of the configuration of one embodiment with the configuration of another embodiment, or to add the configuration of another embodiment to the configuration of one embodiment. Furthermore, it is possible to add, delete, or replace part of the configuration of each embodiment with other configurations.

[0151] Furthermore, the above-described configurations, functions, processing units, processing means, etc. may be partially or entirely implemented in hardware, for example, by designing them as integrated circuits. The above-described configurations, functions, etc. may also be implemented in software, with a processor interpreting and executing a program that implements each function. Information such as the programs, tables, and files that implement each function can be stored in a memory, a recording device such as a hard disk or SSD (Solid State Drive), or a recording medium such as an IC card, SD card, or DVD.

[0152] In addition, the control lines and information lines shown are those that are considered necessary for the explanation, and do not necessarily show all the control lines and information lines in the product. In reality, it can be assumed that almost all components are interconnected. The above-described embodiments disclose at least the configurations described in the claims. [Explanation of symbols]

[0153] 100... remote support system, 101... fire receiver, 102... communication PC, 103... display system, 104... fire prevention object, 105... center server, 106... operator terminal, 107... customer center, 108... Internet, 211... display control unit, 212... support request unit, 213... information transmission unit, 214... IP telephone startup unit, 215... operation authority control unit, 216... processing execution unit, 221... receiver information, 222... IP address 311...display control unit, 312...support request unit, 313...information transmission unit, 314...IP telephone control unit, 315...operation authority control unit, 316...processing execution unit, 321...display system operation history information, 322...IP address, 411...support request reception unit, 421...operator information table, 511...display control unit, 512...operation signal transmission unit, 513...operation screen acquisition unit, 521...receiver information, 522...screen information, 523...operation screen table

Claims

1. Disaster prevention equipment that is a fire receiver or a general control panel; a terminal used by an operator to remotely support the operation of the disaster prevention equipment; A remote support system comprising: The disaster prevention equipment transmits operation status information indicating the operation status of the equipment itself, The terminal displays the transmitted operation status information; When a first operation is performed on the terminal, the terminal transmits an operation signal indicating the first operation; The disaster prevention equipment executes a process in response to the transmitted operation signal. A remote support system characterized by:

2. The operation status information is operation history information of the disaster prevention equipment.

2. The remote support system according to claim 1, wherein:

3. The disaster prevention equipment further transmits operation status information indicating the operation status of the terminal equipment connected to the equipment itself, The terminal further displays the transmitted operating status information.

3. The remote support system according to claim 1 or 2.

4. The operation status information is image information representing a display screen of the disaster prevention equipment, the terminal displays the display screen as the operation status information; The first operation is an operation of selecting an object on the display screen.

2. The remote support system according to claim 1, wherein:

5. The remote support system according to claim 1, characterized in that when a second operation to request operational assistance is performed on the disaster prevention equipment device, the disaster prevention equipment device transfers operational rights from the device to the terminal.

6. The remote support system according to claim 5, characterized in that, when the second operation is performed, the disaster prevention equipment device displays information indicating that the operating rights of the device have been transferred from the device to the terminal.

7. The remote support system described in claim 5, characterized in that when a third operation to release the transfer of operation rights of the disaster prevention equipment device is performed on the equipment, the operation rights of the equipment are returned to the equipment from the terminal.

8. 2. The remote support system according to claim 1, wherein the first operation is an operation for determining a fire, an operation for selecting a target for restoration or recovery, or an operation for selecting a target for shutdown.

Images