Evaluation point processing apparatus and evaluation point system

Abstract

To provide an evaluation point processor capable of presenting highly reliable evaluation information to a user.SOLUTION: The appraisal point processing device 10 has an appraisal point storage part 55, an appraisal request receiving part 65 for receiving an appraisal request for appraising one of the introducer OFU11 / OFU14 and the staff STU11 / STU14 as an appraiser from the other of the introducer OFU11 / OFU14 and the staff STU11 / STU14, and an appraisal point processing part 66 for performing appraisal point processing for increasing the appraiser appraisal point of the appraiser by one point and decreasing the appraiser appraisal point of the appraiser by one point in response to the appraisal request. The evaluation point processing unit 66 performs the evaluation point processing within the range of the total number of evaluation points determined based on the number of registered users.SELECTED DRAWING: Figure 1

Description

[Technical Field]

[0001] The present invention relates to a rating point processing device and a rating point system for managing registered users. [Background technology]

[0002] There is known an evaluation system that allows users to give points representing their gratitude to other users. For example, Patent Document 1 discloses an information processing system that allows customers, therapists, and stores to mutually transmit gratitude information. In the information processing system of Patent Document 1, the gratitude information includes gratitude points and a gratitude message. In the information processing system of Patent Document 1, for example, a customer who has received a treatment service at a beauty salon uses a customer terminal to transmit the gratitude points and other information that the customer has to the therapist to an information processing device.

[0003] As a result, the customer's gratitude points decrease, while the therapist's gratitude points increase. The therapist can then use a store terminal to view the gratitude information stored in the information processing device. This allows the therapist to check the accumulated gratitude points received from customers. [Prior art documents] [Patent documents]

[0004] [Patent Document 1] Japanese Patent Application Laid-Open No. 2000-335498 Summary of the Invention [Problem to be solved by the invention]

[0005] However, the information processing system of Patent Document 1 has the disadvantage that when the customer, who is the user, gives the gratitude points to the therapist, the gratitude points held by the customer decrease. However, in the information processing system of Patent Document 1, the customer can earn the gratitude points by performing a predetermined action.

[0006] For example, Patent Document 1 discloses that customers can earn gratitude points by performing various actions, such as receiving treatment or paying money. In other words, the information processing system of Patent Document 1 allows users to actively earn gratitude points by performing predetermined actions. Therefore, the information processing system of Patent Document 1 has a means for actively offsetting or mitigating the above-mentioned disadvantages regarding evaluation.

[0007] As mentioned above, in a rating system that does not have the above-mentioned disadvantages or can mitigate the above-mentioned disadvantages, the reliability of the rating information may not be sufficient. For example, in the information processing system of Patent Document 1, even if the points held by a user decrease, the user can replenish the points by performing a predetermined action.

[0008] For this reason, in the rating system, a user may register an excessive rating in the rating system compared to the true rating that the user recognizes, i.e., the user may give more points to the other user than the points that the user originally intended to give.

[0009] Therefore, in the rating system, a user who has been given many points may not necessarily be a user who truly deserves a high rating, and therefore the reliability of the rating information in the rating system may not be sufficiently high.

[0010] An object of the present invention is to provide an evaluation point processing device that can present highly reliable evaluation information to a user. [Means for solving the problem]

[0011] A rating point processing device according to a first aspect of the present disclosure is a device that manages, as registered users, introducers who introduce service users seeking health-related services and providers who provide the services to the service users introduced by the introducers. The rating point processing device includes a rating point storage unit that stores rating points associated with the IDs of the introducers and the providers, a rating request receiving unit that receives a rating request from an evaluator of either the introducer or the provider to evaluate the other introducer or the provider as an evaluation target, and a rating point processing unit that, in response to the rating request, increases the rating target rating points stored in the rating point storage unit and associated with the ID of the evaluation target, while decreasing the rater rating points stored in the rating point storage unit and associated with the rater's ID by the amount of the increase in the rating target rating points. The rating point processing unit increases or decreases the rating target rating points and the rater rating points within a range of the total number of rating points determined based on the number of registered users.

[0012] In the above aspect, when an evaluator of either the introducer or the provider requests an evaluation of the person to be evaluated, the evaluation point processing device can transfer evaluation points from the evaluator to the person to be evaluated.

[0013] Furthermore, the evaluation point processing unit performs the evaluation point processing for increasing or decreasing the evaluation target evaluation points and the evaluator evaluation points within the range of the total number of evaluation points determined based on the number of registered users. Therefore, the total number of evaluation points processed in the evaluation point processing is limited. This causes scarcity of the evaluation points.

[0014] Therefore, the evaluator carefully evaluates the other person being evaluated within the range of the evaluation points that the evaluator has. In this way, the evaluation request is made carefully by the evaluator, which can increase the reliability of the evaluation information.

[0015] Therefore, it is possible to provide an evaluation point processing device that can present highly reliable evaluation information to the user.

[0016] According to aspect 2 of the present disclosure, in aspect 1, the service provider further includes an introduction-related information notification unit that transmits a notification including introduction-related information related to the service user's information from the introducer to the provider. The evaluation point processing unit performs the evaluation point processing in association with the notification.

[0017] According to the above aspect, the evaluation point processing can be performed in association with the business of introducing the service user from the introducer to the provider, thereby making it possible to present more reliable evaluation information.

[0018] According to aspect 3 of the present disclosure, in aspect 2, a list sending unit is provided that sends a list including providers that meet specified conditions to the introducer, and the introduction-related information notification unit sends the notification to the provider selected by the introducer from among the providers included in the list.

[0019] According to the above-described aspect, the introducer can save the trouble of manually extracting the providers that meet the predetermined conditions, and can efficiently send notifications to the providers that meet the predetermined conditions.

[0020] According to a fourth aspect of the present disclosure, the present invention further includes an organization information storage unit that stores organization information that groups the introducers and the providers by the organizations to which they belong. The evaluation point processing unit calculates the total of the evaluation points awarded to the evaluation subjects for each organization to which they belong.

[0021] According to the above-described aspect, if the organization unit is, for example, a home nursing station, it is possible to grasp the cumulative evaluation of the entire home nursing station. This makes it possible to grasp the cumulative evaluation of the entire organization.

[0022] An evaluation point system according to aspect 5 of the present disclosure is a system having an evaluation point processing device according to any one of aspects 1 to 4, an introducer terminal used by the introducer, and a provider terminal used by the provider. The evaluation point processing device is capable of communicating with the introducer terminal and the provider terminal. The evaluation request receiving unit of the evaluation point processing device receives an evaluation request from either the introducer terminal or the provider terminal to evaluate the other of the introducer or the provider as an evaluation target.

[0023] According to the above-described aspect, even if the introducer terminal and provider terminal are located geographically dispersed, evaluations can be sent and received via communication, making it easy to realize an evaluation point system that can present highly reliable evaluation information. [Effects of the Invention]

[0024] A rating point processing device according to one aspect of the present invention includes a rating point storage unit that stores rating points associated with the IDs of an introducer and a provider, a rating request receiving unit that receives a rating request from an evaluator of either the introducer or the provider to rate the other of the introducer or the provider as a rating target, and a rating point processing unit that, in response to the rating request, performs rating point processing to increase the rating target rating points stored in the rating point storage unit that are associated with the ID of the rating target, while decreasing the rater rating points stored in the rating point storage unit that are associated with the ID of the rater by the amount of the increase in the rating target rating points. The rating point processing unit performs the rating point processing to increase or decrease the rating target rating points and the rater rating points within a range of the total number of rating points determined based on the number of registered users.

[0025] This makes it possible to provide an evaluation point processing device that can present highly reliable evaluation information to the user. [Brief explanation of the drawings]

[0026] [Figure 1] FIG. 1 is a system configuration diagram showing a schematic configuration of a rating point system having a rating point processing device according to an embodiment of the present invention. [Figure 2] FIG. 2 is a functional block diagram showing a schematic configuration of the evaluation point processing device. [Figure 3] FIG. 3 is a flow diagram showing the flow of introduction of a service user and evaluation point processing in the evaluation point system. [Figure 4] FIG. 4 is a diagram showing an example of the page layout of the home-visit nursing station search page. [Figure 5] FIG. 5 is a diagram showing an example of a page layout when a map is displayed on the home nursing station search page. [Figure 6] FIG. 6 is a diagram showing an example of a page layout of a notification management page for introduction-related information on the introducer terminal. [Figure 7] FIG. 7 is a diagram showing an example of a page layout of a notification management page for referral-related information on a provider terminal. [Figure 8] FIG. 8 shows page transitions when evaluation is performed on a provider terminal. [Figure 9] FIG. 9 is a diagram showing a specific example of an increase or decrease in the evaluation points in the evaluation point processing. [Figure 10] FIG. 10 shows page transitions when evaluation is performed on the introducer terminal. DETAILED DESCRIPTION OF THE INVENTION

[0027] DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS The present invention will be described in detail below with reference to the accompanying drawings. In the drawings, the same or corresponding parts are designated by the same reference numerals and the description thereof will not be repeated.

[0028] (Schematic configuration) Fig. 1 is a system configuration diagram showing a schematic configuration of an evaluation point system SYS1 having an evaluation point processing device 10 according to an embodiment of the present invention. Fig. 2 is a functional block diagram showing a schematic configuration of the evaluation point processing device 10.

[0029] Referring to Figures 1 and 2, the evaluation point system SYS1 is used by introducers OFU11, OFU12, OFU13, and OFU14 (hereinafter referred to as "(OFU11, ...)") belonging to a support business (affiliated organization) OFF1, and staff (providers) STU11, STU12, STU13, and STU14 (hereinafter referred to as "(STU11, ...)") belonging to a visiting nursing station (affiliated organization) ST1.

[0030] The evaluation point system SYS1 is a system that provides an introduction function that allows an introducer (OFU11, ...) to introduce a service user SRU1 to staff (STU11, ...) or a visiting nursing station ST1, and an evaluation function that allows the introducer (OFU11, ...) and staff (STU11, ...) to exchange evaluation points and comments with each other.

[0031] For convenience of illustration, Figure 1 shows only one support office OFF1 and one visiting nursing station ST1, but the evaluation point system SYS1 can be used by multiple support offices OFF1 or multiple visiting nursing stations ST1.

[0032] An introducer (OFU11, ...) introduces a service user SRU1 seeking health-related services to staff (STU11, ...) or a visiting nursing station ST1. The introducer OFU11 is the administrator of a support facility OFF1. The support facility OFF1 is, for example, a medical facility such as a hospital, a nursing home, or a visiting nursing station. The introducer (OFU11, ...) is, for example, a medical professional such as a doctor, a care manager, or a nurse.

[0033] The service user SRU1 is, for example, a patient requesting home nursing services.

[0034] The staff (STU11, ...) provide home nursing services to the service user SRU1 introduced by the introducer (OFU11, ...). The staff (STU11, ...) are, for example, nurses. The staff STU11 is the administrator of the home nursing station ST1.

[0035] The evaluation point system SYS1 includes introducer terminals 21, 22, 23, 24 (hereinafter referred to as "(21, . . .)"), provider terminals 31, 32, 33, 34 (hereinafter referred to as "(31, . . .)"), and an evaluation point processing device 10.

[0036] (Introducer terminal and provider terminal) The introducer terminals (21, . . . ) are terminals used by introducers (OFU11, . . . ) belonging to the support business OFF1.

[0037] The provider terminals (31, . . . ) are terminals used by staff (STU11, . . . ) belonging to the visiting nursing station ST1.

[0038] Each of the introducer terminals (21, ...) and provider terminals (31, ...) is configured to be communicatively connected to the evaluation point processing device 10 via, for example, the Internet N1. Each of the terminals is, for example, a notebook PC, a smartphone, or a tablet terminal. It is more preferable that each of the terminals is a mobile terminal.

[0039] Each of the terminals may be a desktop terminal or a fixed terminal such as a kiosk terminal. Each of the terminals has a display unit 201 for displaying images and an input unit 202 for various inputs. In each organization of the support business OFF1 or the visiting nursing station ST1, each of the terminals may be provided to each member, or may be shared among multiple members.

[0040] (Evaluation point processing device) The evaluation point processing device 10 processes evaluation points for introducers (OFU11, ...) or staff (STU11, ...). The evaluation point processing device 10 is, for example, a Web application server that implements each service such as the introduction function and the evaluation function in the evaluation point system SYS1.

[0041] The evaluation point processing device 10 also provides the function of a portal site for the introducer terminals (21, ...) and provider terminals (31, ...) to access each service. The evaluation point processing device 10 transmits web pages requested by the introducer terminals (21, ...) and provider terminals (31, ...) to the introducer terminals (21, ...) and provider terminals (31, ...). The evaluation point processing device 10 has a memory unit 50 and a control unit 60.

[0042] (Storage part) The memory unit 50 stores various types of information processed by the evaluation point processing device 10. The memory unit 50 can be realized by a volatile or non-volatile storage device. The memory unit 50 has a registered user database (hereinafter referred to as "DB") 51, an organization information DB 52 as an organization information memory unit, a user DB 53, an evaluation point memory unit 55, and an evaluation point history memory unit 56.

[0043] The registered user DB51 stores registered user information related to introducers (OFU11, ...) and staff (STU11, ...) as registered users. The registered user information may include, as registration items, the registered user's ID, name, login authentication information, authority, email address, telephone number, skills, qualifications, work style, available working hours, or other personal information of the registered user. The authority item indicates whether the registered user is an administrator or a normal user.

[0044] The organization information DB 52 stores organization information that groups introducers (OFU11, ...) and staff (STU11, ...) by organization to which they belong. The organization information includes, for example, information that links the ID of each organization with the IDs of members belonging to each organization.

[0045] The organizational information may further include the organization name, address, or telephone number. The organizational information of the visiting nursing station ST1 may further include detailed items used for detailed searches of the visiting nursing station ST1. The detailed items may be at least one item such as available time, organization type, service, qualifications, or business characteristics.

[0046] The available time is an item indicating a time period during which an organization can provide services.

[0047] The organization type indicates, for example, whether or not an organization or a registered user belonging to the organization has applied for an additional function. The additional function may be, for example, an electronic medical record system used in home nursing or the like.

[0048] The services and qualifications may be updated based on the registered contents of the skills and qualifications possessed by the staff (STU11, . . . ) belonging to the visiting nursing station ST1.

[0049] The business establishment characteristics are items that indicate the characteristics of the visiting nursing station ST1, such as "24-hour telephone service available." The business establishment characteristics may include predetermined tag information or text information such as free words.

[0050] The user DB53 stores service user information, which is information related to the service user SRU1. The service user information may include items such as the service user's name, contact information, address, desired service, desired date / day of the week, and the introduction status of the introduction-related information. The introduction status includes various states such as being created, being introduced, accepted, or rejected. The items in the user DB53 may be registered by the introducer (OFU11, ...) via the introducer terminal (21, ...), or may be registered by the service user SRU1 himself.

[0051] The evaluation point storage unit 55 stores evaluation points linked to the IDs of the introducers (OFU11, . . . ) and staff members (STU11, . . . ).

[0052] The evaluation point history storage unit 56 stores the history of evaluation points given to each organization. The history may include the ID of the organization to which the evaluation target belongs, the date and time when the evaluation target evaluation points of the evaluation target increased, and the ID of the evaluator who evaluated the evaluation target.

[0053] (Control unit) The control unit 60 executes various processes in the evaluation point processing device 10. The control unit 60 can be configured, for example, by a main memory device and an arithmetic unit that executes a computer program loaded into the main memory device. The control unit 60 has a registration unit 61, a list transmission unit 62, a referral related information notification unit 63, an evaluation request reception unit 65, and an evaluation point processing unit 66.

[0054] The registration unit 61 registers the introducer (OFU11, . . . ) or the staff (STU11, . . . ) in the user DB 53 as a registered user.

[0055] Taking the case of new user registration by an introducer (OFU11, ...) as an example, the registration unit 61 transmits a new registration page including a registration form for new user registration to the introducer terminal (21, ...). The registration form includes the registration items to be registered in the registered user DB 51 described above.

[0056] In response to this, the introducer terminal 21 transmits a new registration request including the registration items input into the registration form by the introducer OFU11 to the registration unit 61. The registration unit 61 registers the introducer OFU11 as a registered user in the user DB 53 in accordance with the registration items included in the new registration request.

[0057] The registration form and the new registration request may further include at least a portion of the organizational information related to the support business OFF1, which is the organization to which the introducer OFU11 belongs. The organizational information included in the new registration request may include, for example, the organization name, address, or telephone number. The registration unit 61 may register the support business OFF1 in the organizational information DB 52 based on the organizational information included in the new registration request. The registration unit 61 may also link the new user to an organization based on the organizational information included in the new registration request.

[0058] When a new user whose authority item among the registration items is a normal user is to be linked to an organization, the registration unit 61 may request permission from a registered user who has administrator authority in the organization. After registering the new user based on registration items other than the organization information, the registration unit 61 may subsequently accept input of the organization information of the new user.

[0059] Furthermore, the registration unit 61 may register multiple registered users in one organization as administrators in the user DB 53. Furthermore, the authority item of a registered user may be changeable from administrator to normal or from normal to administrator after registration.

[0060] The above has been described in connection with the case of new user registration by introducers (OFU11, . . . ), but the same applies to the case of new user registration by staff (STU11, . . . ).

[0061] In addition, the registration unit 61 assigns a predetermined number of evaluation points to the registered user in response to the new user registration. For example, the registration unit 61 stores 10 evaluation points in the evaluation point storage unit 55 in association with the ID of the introducer OFU11.

[0062] The example shown in Figure 1 shows the initial evaluation point acquisition status when introducers (OFU11, ...) and staff (STU11, ...) are registered as new users. The introducers (OFU11, ...) and staff (STU11, ...) who have registered as new users each acquire 10 evaluation points.

[0063] Support business OFF1 and visiting nursing station ST1 each have four members. The total number of evaluation points held by support business OFF1 and visiting nursing station ST1 is 40. In this way, the total number of evaluation points is determined based on the number of registered users.

[0064] The registration unit 61 may accept editing of the organizational information separately from the new user registration. For example, the registration unit 61 may accept editing of the detailed items of the organizational information of the visiting nursing station ST1 in response to a request from the provider terminal (31, ...).

[0065] In response to a request from the introducer (OFU11, . . . ), the list sending unit 62 sends to the introducer (OFU11, . . . ) a list including visiting nursing stations ST1 to which staff members (STU11, . . . ) who meet predetermined conditions belong.

[0066] The referral-related information notification unit 63 sends a notification including referral-related information related to the information of the service user SRU1 from the introducer (OFU11, ...) to the visiting nursing station ST1 to which the staff (STU11, ...) belongs. The referral-related information may include, for example, the name, address, desired service, desired date / day / day of the service user SRU1 to be introduced, or the referral status of the referral-related information.

[0067] In detail, the referral-related information notification unit 63 sends the notification to the visiting nursing station ST1 selected by the introducer (OFU11, ...) from among the visiting nursing stations ST1 included in the list. The sending of the notification to the visiting nursing station ST1 includes sending a message to the staff member (STU11, ...).

[0068] The referral-related information notification unit 63 can transmit the notification to the visiting nursing station ST1 by, for example, client-server email, webmail, chat, or SNS (Social Networking Service).

[0069] The evaluation request receiving unit 65 receives an evaluation request from an evaluator of either the introducer (OFU11, . . . ) or the staff (STU11, . . . ) to evaluate the other introducer (OFU11, . . . ) or the staff (STU11, . . . ) as an evaluation target.

[0070] In response to the evaluation request, the evaluation point processing unit 66 performs evaluation point processing to increase the evaluation target evaluation points associated with the ID of the evaluation target and stored in the evaluation point storage unit 55, while decreasing the evaluator evaluation points associated with the ID of the evaluator and stored in the evaluation point storage unit 55 by the amount of the increase in the evaluation target evaluation points. Hereinafter, when there is no need to particularly distinguish between the evaluator evaluation points and the evaluation target evaluation points, they will be simply referred to as "evaluation points".

[0071] The evaluation point processing unit 66 performs the evaluation point processing of increasing or decreasing the evaluation target evaluation points and the evaluator evaluation points within the range of the total number of evaluation points determined based on the number of registered users. Furthermore, the evaluation point processing unit 66 calculates the total of the evaluation points awarded for each organization to which the registered users belong, based on the history stored in the evaluation point history storage unit 56.

[0072] In the initial state illustrated in Figure 1, the total evaluation points POFF1, which is the sum of the evaluation points awarded to the support facility OFF1, and the total evaluation points PST1, which is the sum of the evaluation points awarded to the visiting nursing station ST1, are each "0" points.

[0073] In addition, the evaluation point processing unit 66 calculates the balance of the evaluation points held by members at the organization level to which the registered user belongs, based on the evaluation points stored in the evaluation point memory unit 55.

[0074] 1, the balance BOFF1 of the support business OFF1 and the balance BST1 of the visiting nursing station ST1 are each 40 points. The evaluation point processing unit 66 may store the balances BOFF1, BST1 and the total evaluation points POFF1, PST1 in the memory unit 50, or may calculate them whenever necessary.

[0075] (Service user introduction process) FIG. 3 is a flow diagram showing the flow of introduction and evaluation point processing for service user SRU1 in evaluation point system SYS1. FIG. 4 is a diagram showing an example of the page layout of the visiting nursing station search page WP21. FIG. 5 is a diagram showing an example of the page layout when map display FD217 is performed on the visiting nursing station search page W22. FIG. 6 is a diagram showing an example of the page layout of the introduction-related information notification management page W23 on the introducer terminal (21, . . .). FIG. 7 is a diagram showing an example of the page layout of the introduction-related information notification management page W31 on the provider terminal (31, . . .).

[0076] 3 to 7, an example of the flow of notification of the referral-related information by the introducer terminal 21 will be described. In response to a request from the introducer terminal 21 to acquire the home nursing station search page WP21, the list sending unit 62 of the evaluation point processing device 10 sends the home nursing station search page WP21 to the introducer terminal 21 (step S101). As shown in FIG. 4, the home nursing station search page WP21 includes a postal code input field FD211.

[0077] When the desired postal code is entered as a search condition in the postal code input field FD211 on the introducer terminal 21 and the "Search" button BT211 is pressed (step S201), the list sending unit 62 creates a list of visiting nursing stations that match the search conditions based on the entered search conditions (step S102).

[0078] In detail, the list sending unit 62 extracts visiting nursing stations including the visiting nursing station ST1 located in the vicinity of the section specified by the input postal code, for example. The list sending unit 62 extracts visiting nursing stations ST1 located within a predetermined distance or a distance that can be reached in a predetermined time from a predetermined reference position located in the section specified by the postal code.

[0079] In the visiting nursing station search page WP21, predetermined filter conditions can be set as search conditions other than the postal code. The predetermined filter conditions include, for example, a schedule FD212, a service FD213, a qualification FD214, or a business characteristic FD215.

[0080] In the schedule FD212, the time periods when the visiting nursing station ST1 can provide services can be set as search conditions. The schedule FD212 corresponds to the available time in the organization information DB52. The schedule FD212 can be expressed, for example, by a combination of the day of the week and morning / afternoon. More specifically, the schedule FD212 can be "Monday morning" or "Monday afternoon," etc.

[0081] The service that can be provided by the visiting nursing station ST1 can be specified in the service FD213. The service FD213 corresponds to the services in the organization information DB52.

[0082] The qualifications held by the staff (STU11, . . . ) belonging to the visiting nursing station ST1 can be specified in the qualification FD 214. The qualification FD 214 corresponds to the qualifications in the organization information DB 52.

[0083] The facility characteristics FD215 allows the user to specify the facility characteristics of the visiting nursing station ST1 to be searched for. The facility characteristics FD215 corresponds to the facility characteristics in the organization information DB 52. As described above, the facility characteristics are information indicating that the visiting nursing station ST1 is "available by phone 24 hours a day."

[0084] When the above-mentioned predetermined filter conditions are specified as search conditions, the list sending unit 62 creates a list of visiting nursing stations ST1 based on the predetermined filter conditions in addition to the postal code. The list includes the name or address of the visiting nursing station ST1 as well as the total evaluation points PST1.

[0085] The list sending unit 62 sends the created list to the introducer terminal 21.

[0086] As a result, the search results are displayed in the search result field FD216 of the visiting nursing station search page WP21 on the introducer terminal 21. The field FD216 displays the total evaluation points PST1 along with the name or address of the visiting nursing station ST1.

[0087] This allows the introducer OFU11 to check the evaluation of the visiting nursing station ST1. Note that in field FD216, the search results may be sorted based on predetermined criteria. For example, the search results may be sorted in ascending or descending order of the total evaluation points PST1.

[0088] Furthermore, the search result field FD216 may include a "Map display" button BT212. When the "Map display" button BT212 is pressed on the introducer terminal 21, the introducer terminal 21 displays the visiting nursing station search page WP22 shown in Fig. 5. The visiting nursing station search page WP22 includes a map display FD217.

[0089] The map display FD217 shows the location LOC2 of the visiting nursing station ST1 included in the list. The map display FD217 may also include the search center location LOC1 and the location LOC3 of the support office OFF1. The search result field FD216 on the visiting nursing station search page WP22 includes a "Hide map" button BT221 for hiding the map display FD217.

[0090] Next, at the introducer terminal 21, a notification destination to which the introduction-related information is to be notified is selected from the visiting nursing stations ST1 included in the list (step S202). The number of notification destinations selected may be one or more.

[0091] Furthermore, the introducer terminal 21 requests the notification destination to notify the introduction-related information (step S203).

[0092] In introducer terminal 21, the notification request is made, for example, on notification management page WP23 shown in Fig. 6. Notification management page WP23 includes a display area FD231 for the introduction-related information and an introduction status display area FD232.

[0093] The display area FD231 for the introduction-related information displays information related to the service user SRU1 based on the service user information stored in the user DB 53. Of the information related to the service user SRU1, the name, etc., can be set to be anonymous.

[0094] The introduction status display area FD232 displays the introduction status of the service user SRU1 based on the service user information. The introduction status of newly created introduction-related information is "under creation".

[0095] The notification management page WP23 also includes a "Notification Destination List" button BT231 for checking a list of notification destinations, and a "Notify" button BT232 for making a notification request for the introduction-related information. When the "Notify" button BT232 is pressed on the introducer terminal 21, the introducer terminal 21 transmits a notification request for the introduction-related information to the evaluation point processing device 10. The notification request includes the selected notification destination.

[0096] Next, the referral-related information notification unit 63 of the evaluation point processing device 10 notifies the one or more selected notification destinations of the referral-related information (S103). The referral-related information notified to the notification destinations includes information related to the service user SRU1 and introducer-related information. The introducer-related information includes information related to the support business OFF1 that is the introducer. The introducer-related information includes, for example, the organization name of the support business OFF1 that is the introducer and the total evaluation points POFF1.

[0097] The referral-related information notification unit 63 may notify the representative of the selected notification destination of the referral-related information, or may notify all staff (STU11, ...) belonging to the visiting nursing station ST1 of the notification destination of the referral-related information. Below, as an example, a case will be described in which a visiting nursing station ST1 named "Visiting Nursing Station A" is selected as the notification destination and the referral-related information is notified to staff STU11 of the visiting nursing station ST1. That is, the referral-related information notification unit 63 notifies the provider terminal 31 used by staff STU11 of the referral-related information.

[0098] After notifying the introduction related information, the introduction related information notification unit 63 changes the introduction status of the introduction related information from "under preparation" to "being introduced."

[0099] The above-described configuration eliminates the need for the introducer OFU11 to manually select visiting nursing stations ST1 that meet predetermined conditions. This allows the introducer OFU11, who belongs to the support facility OFF1, to efficiently send notifications to the staff member STU11 who belongs to the visiting nursing station ST1.

[0100] Next, on the provider terminal 31, a request to accept the introduction included in the introduction-related information is made on the notification management page WP31 shown in Fig. 7 (step S301). In detail, the notification management page WP31 includes a display area FD311 for the introduction-related information, a referral source display area FD313, a total evaluation point display area FD315, and an "Accept" button BT311.

[0101] The display area FD311 for the referral-related information is the same as the display area FD231 of the notification management page WP23 described above. The referral source display area FD313 displays the organizational name of the referral source support business OFF1. The total evaluation point display area FD315 displays the total evaluation points POFF1. This allows staff STU11 to accept a referral after checking the evaluation of the referral source support business OFF1.

[0102] When the "Accept" button BT311 is pressed on the provider terminal 31, the provider terminal 31 transmits a request to accept the introduction included in the introduction-related information to the evaluation point processing device 10.

[0103] Next, the referral-related information notification unit 63 of the evaluation point processing device 10 switches the referral status of the referral-related information from "referring" to "accepted" in response to the acceptance request from the provider terminal 31. Furthermore, the referral-related information notification unit 63 of the evaluation point processing device 10 transmits an acceptance notification to the introducer terminal 21 indicating that the referral included in the referral-related information has been accepted by the visiting nursing station ST1 (step S104).

[0104] Next, the introducer terminal 21 receives the acceptance notification from the evaluation point processing device 10 (step S204). As a result, the introducer OFU11 can confirm on the introducer terminal 21 that the introduction has been accepted by the visiting nursing station ST1.

[0105] (Evaluation point processing flow) Fig. 8 is a diagram showing page transitions when rating is made on a provider terminal (31, ...). Fig. 9 is a diagram showing a specific example of increasing or decreasing rating points in rating point processing. Fig. 10 is a diagram showing page transitions when rating is made on an introducer terminal (21, ...).

[0106] 8 and 9 in addition to FIG. 1, an example in which staff STU11 performs an evaluation will be described first. A notification management page WP32 shown in FIG. 8 is displayed on the provider terminal 31. The notification management page WP32 displays information related to accepted referrals. The notification management page WP32 includes a "Evaluate" button BT321.

[0107] When the "Rate" button BT321 is pressed on the provider terminal 31, a review send window WW32 pops up. The review send window WW32 displays the balance BST1 of the visiting nursing station ST1. The review send window WW32 also includes a comment form FD322 to the referral source, a "Send" button BT322, and a "Cancel" button BT323.

[0108] In the provider terminal 31, when a comment is arbitrarily entered in the comment form FD321 and the "Send" button BT322 is pressed, the provider terminal 31 transmits an evaluation request to the evaluation point processing device 10. When the "Cancel" button BT323 is pressed, the provider terminal 31 cancels the evaluation request.

[0109] When the evaluation request receiving unit 65 of the evaluation point processing device 10 receives an evaluation request from the provider terminal 31, the evaluation point processing unit 66 executes the evaluation point processing S661 shown in Fig. 9. In detail, the evaluation point processing unit 66 increases the evaluation points linked to the introducer OFU11 as the evaluation target, for example, by one point.

[0110] As a result, for example, the evaluation points associated with introducer OFU11 increase from "10" to "11." Also, for example, the balance BOFF1 of support business OFF1 increases from "40" to "41." Also, for example, the total evaluation points POFF1 of support business OFF1 increases from "0" to "1."

[0111] Meanwhile, the evaluation point processing unit 66 reduces the evaluation points associated with staff member STU11 as the evaluator by one point. As a result, the evaluation points associated with staff member STU11 are reduced, for example, from "10" to "9." Also, the balance BST1 of visiting nursing station ST1 is reduced, for example, from "40" to "39." In this example, the total of the balance BOFF1 of support facility OFF1 and the balance BST1 of visiting nursing station ST1 remains unchanged at "80" before and after evaluation point processing S661.

[0112] 9 and 10 in addition to FIG. 1, an example will be described in which the introducer OFU11 further performs an evaluation after the above-mentioned evaluation request from the provider terminal 31. A notification management page WP24 shown in FIG. 10 is displayed on the introducer terminal 21. The notification management page WP24 displays accepted introduction-related information. The notification management page WP24 includes a "Evaluate" button BT241.

[0113] When the "Rate" button BT241 is pressed on the introducer terminal 21, the evaluation sending window WW24 pops up. The evaluation sending window WW24 displays the balance BOFF1 of the support business OFF1. The evaluation sending window WW24 also includes a comment form FD242 for the introducer, a "Send" button BT242, and a "Cancel" button BT243.

[0114] As in the case of the provider terminal 31 described above, when a comment is arbitrarily entered in the comment form FD242 at the introducer terminal 21 and the "Send" button BT242 is pressed, the introducer terminal 21 transmits an evaluation request to the evaluation point processing device 10. When the "Cancel" button BT243 is pressed, the introducer terminal 21 cancels the evaluation request.

[0115] When the evaluation request receiving unit 65 of the evaluation point processing device 10 receives an evaluation request from the introducer terminal 21, the evaluation point processing unit 66 executes, for example, evaluation point processing S662 shown in FIG.

[0116] In detail, the evaluation point processing unit 66 increases the evaluation points associated with the staff member STU11 as the evaluation target, for example, by 1 point. As a result, the evaluation points associated with the staff member STU11 increase, for example, from "9" to "10." In addition, the balance BST1 of the visiting nursing station ST1 increases, for example, from "39" to "40." In addition, the total evaluation points PST1 of the visiting nursing station ST1 increase, for example, from "0" to "1."

[0117] Meanwhile, the evaluation point processing unit 66 reduces the evaluation points associated with the introducer OFU11 as the evaluator, for example, by 1 point. As a result, the evaluation points associated with the introducer OFU11 are reduced, for example, from "11" to "10." Also, the balance BOFF1 of the support facility OFF1 is reduced, for example, from "41" to "40." In this example, the total of the balance BOFF1 of the support facility OFF1 and the balance BST1 of the visiting nursing station ST1 remains unchanged at "80" before and after the evaluation point processing S662.

[0118] In the above configuration, when an evaluation request is made to an evaluation target by one of the evaluators, either the introducer (OFU11, ...) or the staff member acting as the provider (STU11, ...), the evaluation point processing device 10 can transfer evaluation points from the evaluator to the evaluation target.

[0119] As described above, after a request for evaluation is made from the staff (STU11, ...) of visiting nursing station ST1 to the introducer (OFU11, ...) of support facility OFF1, the introducer (OFU11, ...) of support facility OFF1 may then request an evaluation from the staff (STU11, ...) of visiting nursing station ST1. Alternatively, in the reverse order, after a request for evaluation is made from the introducer (OFU11, ...) of support facility OFF1 to the staff (STU11, ...) of visiting nursing station ST1, the staff (STU11, ...) of visiting nursing station ST1 may then request an evaluation from the introducer (OFU11, ...) of support facility OFF1.

[0120] In the above-described configuration, the evaluation point processing unit 66 performs evaluation point processing S661, S662 to increase or decrease the evaluation points of introducers (OFU11, ...) belonging to the support business OFF1 and staff (STU11, ...) belonging to the visiting nursing station ST1, within the range of the total number of evaluation points determined based on the number of registered users.

[0121] Therefore, there is a limit to the total number of evaluation points processed in the evaluation point processes S661 and S662, which causes scarcity of the evaluation points.

[0122] Therefore, the evaluator is encouraged to carefully request an evaluation of the other person to be evaluated within the range of the limited evaluation points that the evaluator has.

[0123] In this way, the evaluation request is made carefully by the evaluator, and the reliability of the evaluation information can be increased.

[0124] Therefore, it is possible to provide an evaluation point processing device 10 that can present highly reliable evaluation information to registered users.

[0125] Furthermore, the above-described evaluation point system SYS1 can be used from any location via the Internet N1. According to the above configuration, even if the introducer terminals (21, ...) and provider terminals (31, ...) are located geographically dispersed, evaluations can be sent and received via communication, so highly reliable evaluation information can be presented.

[0126] Furthermore, even when introducers (OFU11, ...) and staff (STU11, ...) are busy, they can use the evaluation point system SYS1 at a convenient time. This allows the visiting nursing station ST1 to more easily acquire service users SRU1. This makes it easy to obtain a user-friendly system.

[0127] The evaluation point processing device 10 also has an introduction-related information notification unit 63 that transmits a notification including introduction-related information related to the information of the service user SRU1 from the introducer (OFU11, ...) to the staff (STU11, ...). The evaluation point processing unit 66 performs evaluation point processing S661, S662 in association with the notification.

[0128] According to the above-described configuration, after the notification is sent from the introducer (OFU11, ...) to the staff (STU11, ...), the evaluation point processing unit 66 performs evaluation point processing S661, S662 in association with the notification in response to an evaluation request from the introducer (OFU11, ...) or the staff (STU11, ...). This allows the evaluation point processing S661, S662 to be performed in association with the task of introducing the service user SRU1 from the introducer (OFU11, ...) to the staff (STU11, ...). This makes it possible to present more reliable evaluation information.

[0129] The evaluation point processing device 10 further includes an organization information DB 52 that stores organization information that groups introducers (OFU11, ...) and staff members (STU11, ...) by their organizations. The evaluation point processing unit 66 calculates the total evaluation points POFF1, PST1 for each organization.

[0130] With the above-described configuration, for example, it is possible to grasp the cumulative evaluation of the support facility OFF1 and the visiting nursing station ST1. This makes it possible to grasp the cumulative evaluation of the entire organization of the support facility OFF1 and the visiting nursing station ST1. This allows the introducer (OFU11, ...) to refer to the total evaluation points PST1 of the visiting nursing station ST1 when selecting a notification destination. Furthermore, the staff (STU11, ...) can refer to the total evaluation points POFF1 of the support facility OFF1 when considering whether to accept a referral.

[0131] (Other embodiments) Although the embodiments of the present invention have been described above, the above-described embodiments are merely examples for carrying out the present invention. Therefore, the present invention is not limited to the above-described embodiments, and it is possible to appropriately modify the above-described embodiments within the scope of the spirit of the present invention.

[0132] In the above embodiment, the support business OFF1 to which the introducer (OFU11, ...) belongs is a medical facility such as a hospital, nursing home, or visiting nursing station. The staff (STU11, ...) belong to the visiting nursing station ST1. However, the introducer and the support business to which the introducer belongs, and the staff and the visiting nursing station to which the staff belong, may be individuals or organizations engaged in healthcare, medical care, nursing care, or other businesses other than those described above.

[0133] In the above embodiment, the evaluation point processing device 10 is a web application server as one component of the evaluation point system SYS1. However, the evaluation point processing device can be any type of device. Furthermore, the evaluation point processing device does not have to be based on a system having an introducer terminal or a provider terminal, and may be a standalone terminal. The evaluation request receiving unit of the evaluation point processing device may be configured by a user interface such as a button, mouse, or keyboard that receives user input.

[0134] In the above embodiment, the evaluation point processing device 10 has a referral-related information notification unit 63. However, the evaluation point processing device does not have to have a referral-related information notification unit. The evaluation point processing unit does not have to perform evaluation point processing in association with the notification of referral-related information. For example, the evaluation point processing unit may perform evaluation point processing in association with the interaction between the introducer and the staff member acting as the provider.

[0135] In the above embodiment, the evaluation point processing unit 66 calculates the total of the evaluation points given to the evaluation target person for each organization to which the evaluation target person belongs. However, the evaluation point processing unit does not have to calculate the total of the evaluation points given to the evaluation target person for each organization to which the evaluation target person belongs.

[0136] Although not specifically explained in the above embodiment, the evaluation point processing device may be configured by one or more server devices.

[0137] In the embodiment, a postal code is input as a search condition on the visiting nursing station search page WP21. However, default location information may be set as a search condition on the visiting nursing station search page. For example, the longitude and latitude of the support facility to which the introducer belongs may be set as the location information.

[0138] In the above embodiment, the list sending unit 62 extracts visiting nursing stations ST1 located within a predetermined distance or a distance that can be reached in a predetermined time from a predetermined reference position located in a section identified by a postal code. However, the list sending unit may also extract visiting nursing stations located in a section identified by a postal code and a section adjacent to the section identified by the postal code.

[0139] In the embodiment, the list sending unit 62 sends to the introducer (OFU11, ...) a list including visiting nursing stations ST1 to which staff members (STU11, ...) who meet predetermined conditions belong. The referral-related information notifying unit 63 also sends the notification to at least some of the visiting nursing stations ST1 included in the list. However, regardless of the list created by the list sending unit 62, the referral-related information notifying unit 63 can send the notification to any visiting nursing station ST1.

[0140] In the above embodiment, the evaluation points between the introducer OFU11 and the staff STU11 are increased or decreased in response to an evaluation request from the introducer OFU11 and the staff STU11. However, an evaluation request may be made by any member belonging to the organization. The evaluation point processing unit may also increase or decrease the evaluation points of members of the organization other than the introducer OFU11. The evaluation point processing unit may perform evaluation point processing so that the evaluation points of members belonging to the organization are increased or decreased evenly.

[0141] Although not specifically described in the embodiment, the list sending unit of the evaluation point processing device may vary the amount of information about organizations included in the list depending on the organization type. For example, the list sending unit may create the list so that the number of items for organizations that have applied for additional functions is greater than the number of items for organizations that have not applied for additional functions.

[0142] Although not specifically described in the above embodiment, the organizational information stored in the organizational information DB may include the organization's founding date. Furthermore, the home nursing station search page may be able to sort search results in order of the founding date of the home nursing station. Furthermore, when an introducer logs in to the portal site, home nursing stations whose founding dates are within a predetermined period from the time of login may be listed on the portal site as new information.

[0143] Although not specifically explained in the above embodiment, the history of a specific introducer's evaluation of a specific staff member may be restricted from being viewed by registered users other than the specific introducer and the specific staff member. [Industrial Applicability]

[0144] The present invention can be used in a rating point processing device and a rating point system for managing registered users. [Explanation of symbols]

[0145] 10: Evaluation point processing device 21, 22, 23, 24: Introducer terminal 31, 32, 33, 34: Provider terminal 50: Storage section 51: Registered user database 52:Organization information DB 53: User DB 55: Evaluation point memory unit 56: Evaluation point history memory unit 60: Control section 61: Registration Department 62: List sending section 63: Introduction related information notification section 65: Evaluation request reception unit 66: Evaluation point processing section 201:Display section 202: Input section BOFF1, BST1: Balance N1: Internet OFF1: Support office OFU11, OFU12, OFU13, OFU14: Referrer POFF1, PST1: Total evaluation points SRU1: Service User ST1: Visiting nursing station STU11, STU12, STU13, STU14: Staff SYS1: Evaluation point system

Claims

1. An evaluation point processing device that manages introducers who introduce service users seeking health-related services and providers who provide the services to the service users introduced by the introducers as registered users, an evaluation point storage unit that stores evaluation points linked to the IDs of the introducer and the provider; an evaluation request receiving unit that receives an evaluation request from an evaluator of one of the introducer or the provider to evaluate the other of the introducer or the provider as an evaluation target; an evaluation point processing unit that performs evaluation point processing in response to the evaluation request, which increases the evaluation target evaluation points stored in the evaluation point storage unit in association with the ID of the evaluation target, while decreasing the evaluator evaluation points stored in the evaluation point storage unit in association with the ID of the evaluator by the amount of the increase in the evaluation target evaluation points; and The evaluation point processing unit performs the evaluation point processing of increasing or decreasing the evaluation target evaluation points and the evaluator evaluation points within the range of the total number of evaluation points determined based on the number of registered users.

2. 2. The evaluation point processing device of claim 1, an introduction-related information notification unit that transmits a notification including introduction-related information related to the information of the service user from the introducer to the provider; the evaluation point processing unit performs the evaluation point processing in association with the notification, Evaluation point processing device.

3. 3. The evaluation point processing device according to claim 2, a list sending unit that sends a list including the providers that meet a predetermined condition to the introducer; the introduction-related information notification unit transmits the notification to the provider selected by the introducer from among the providers included in the list. Evaluation point processing device.

4. 2. The evaluation point processing device according to claim 1, further comprising an organization information storage unit that stores organization information that groups the introducers and the providers by organization to which they belong; The evaluation point processing unit calculates the total of the evaluation points assigned to the evaluation target person for each of the organizations to which the evaluation target person belongs. Evaluation point processing device.

5. An evaluation point processing device according to any one of claims 1 to 4; an introducer terminal used by the introducer; a provider terminal used by the provider; A rating point system having: the evaluation point processing device is capable of communicating with the introducer terminal and the provider terminal; the evaluation request receiving unit of the evaluation point processing device receives an evaluation request from one of the introducer terminal or the provider terminal to evaluate the other of the introducer or the provider as an evaluation target; Rating points system.

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