Delivery support system and delivery support method

Abstract

To provide a technique for achieving delivery support in consideration of a delivery area.SOLUTION: A delivery assistance system according to one aspect is a delivery assistance system including a terminal used by a deliverer who delivers a package to a delivery destination, and a server connected to the terminal via a communication network, wherein the server includes a specification unit configured to specify a delivery area of the deliverer based on a movement history of the deliverer and a moving means of the deliverer, and the terminal includes a function providing unit configured to provide a function for assisting delivery by the deliverer in a mode corresponding to the delivery area.SELECTED DRAWING: Figure 6

Description

[Technical Field]

[0001] The present disclosure relates to a delivery assistance system and a delivery assistance method. [Background technology]

[0002] Technologies for supporting delivery personnel who deliver packages and the like have been known for some time (for example, Patent Document 1). Such delivery support technologies provide delivery personnel with various functions, such as a function to register and display delivery destinations on a map, a function to search for and display routes to delivery destinations, and a function to manage package statuses (delivered / undelivered, etc.). This enables each delivery personnel to deliver packages and the like efficiently. [Prior art documents] [Patent documents]

[0003] [Patent Document 1] Japanese Patent Application Laid-Open No. 2009-20608 Summary of the Invention [Problem to be solved by the invention]

[0004] However, conventional delivery support technologies do not take into account the delivery area of ​​a delivery person. Generally, a delivery person is responsible for delivering packages and the like within a certain delivery area, but the delivery area varies depending on the delivery person. For this reason, for example, when registering a delivery destination on a map, each delivery person may need to scroll the map to the delivery area that they are responsible for or change the scale.

[0005] The present disclosure has been made in consideration of the above points, and provides a technology that realizes delivery support that takes delivery areas into consideration. [Means for solving the problem]

[0006] A delivery support system according to one aspect of the present disclosure is a delivery support system that includes a terminal used by a delivery person who delivers a package to a delivery destination, and a server connected to the terminal via a communication network, wherein the server has an identification unit that identifies the delivery area of ​​the delivery person based on the delivery person's movement history and the delivery person's means of transportation, and the terminal has a function provision unit that provides functions to assist the delivery person in delivery in a manner corresponding to the delivery area. [Effects of the Invention]

[0007] A technology is provided that realizes delivery support taking delivery areas into consideration. [Brief explanation of the drawings]

[0008] [Figure 1] FIG. 1 is a diagram showing an example of delivery destination registration in the prior art. [Figure 2] 1 is a diagram illustrating an example of the overall configuration of a delivery support system according to an embodiment of the present invention. [Figure 3] FIG. 1 is a diagram illustrating an example of a functional configuration of a delivery support system according to an embodiment of the present invention. [Figure 4] 10 is a flowchart illustrating an example of a delivery area setting process according to the embodiment. [Figure 5] 10 is a flowchart illustrating an example of a delivery destination registration process according to the present embodiment. [Figure 6] FIG. 10 is a diagram showing an example of delivery destination registration. [Figure 7] FIG. 10 is a diagram illustrating an example of application to map search. DETAILED DESCRIPTION OF THE INVENTION

[0009] An embodiment of the present invention will be described below. In the following embodiment, a delivery support system 1 that realizes delivery support taking into account the delivery area of ​​a delivery person is mainly described, assuming a case where a delivery destination is registered on a map.

[0010] <Delivery destination registration in the prior art> First, an example of registering a delivery destination on a map using conventional delivery support technology will be described. Conventional delivery support technology does not take into account the delivery area of ​​a delivery person, so when a map for registering a delivery destination is displayed on a terminal, for example, a screen including a map of a range set as a default is displayed. For example, as shown in FIG. 1, a delivery destination registration screen 1000 is displayed including a map showing a certain range centered on Tokyo Station at a certain scale.

[0011] At this time, for example, if the delivery area of ​​the delivery person is "XX town, XX city, A prefecture," the delivery person scrolls the map included in the delivery destination registration screen 1000 and changes the scale as necessary to display the delivery destination registration screen 1100, which includes a map of "XX town, XX city, A prefecture." The delivery person then taps or otherwise operates the map included in the delivery destination registration screen 1100 to set pins 1101 to 1105 representing the delivery destinations on the map. This means that the delivery destinations represented by the pins 1101 to 1105 are registered. When registering a delivery destination, for example, after inserting a pin by tapping or otherwise operating the map, related information such as the delivery time to the delivery destination may be registered.

[0012] As described above, the delivery destination registration in the prior art does not take into account the delivery area of ​​the delivery person, so for example, when registering a delivery destination, a map of the range set as a default is displayed. This means that the delivery person has to scroll the map to the delivery area they are responsible for and change the scale as necessary, which is thought to be cumbersome. In particular, if the map of the range set as the default and the delivery person's delivery area are far apart, the delivery person has to scroll multiple times to the delivery area, which is thought to be particularly cumbersome.

[0013] For example, when registering a delivery destination, it is possible to first input the address and then display a map of the area around that address, but in this case, the delivery person will still have to input the address, which is likely to be a hassle.

[0014] <Example of overall configuration of delivery support system 1> An example of the overall configuration of the delivery support system 1 according to this embodiment is shown in Fig. 2. As shown in Fig. 2, the delivery support system 1 according to this embodiment includes a delivery support server 10 and one or more deliveryperson terminals 20. The delivery support server 10 and each deliveryperson terminal 20 are communicably connected via an arbitrary communication network N such as the Internet.

[0015] The delivery support server 10 is a general-purpose server or a group of servers that implements various functions of the delivery support application 200, which will be described later. At this time, the delivery support server 10 identifies the delivery area of ​​the delivery person and provides various functions according to the delivery area. For example, when the delivery person uses the delivery person terminal 20 to register a delivery destination on a map, the delivery support server 10 displays a map according to the delivery area on the display of the delivery person terminal 20.

[0016] The deliveryperson terminal 20 is a terminal of any type (for example, a smartphone, tablet terminal, wearable device, in-vehicle device, etc.) used by a deliveryperson. A delivery support application 200 is installed on the deliveryperson terminal 20, which provides the deliveryperson with various functions to support the delivery of packages and the like. For example, the deliveryperson can use the delivery support application 200 to register and display delivery destinations on a map corresponding to his or her delivery area. Note that delivery by a deliveryperson of a package is one example, and the delivery is not limited to packages, and the deliveryperson may also deliver, for example, food and drink.

[0017] The overall configuration of the delivery support system 1 shown in FIG. 2 is an example, and is not limited to this.

[0018] <Example of functional configuration of delivery support system 1> An example of the functional configuration of the delivery support system 1 according to this embodiment is shown in FIG.

[0019] <Delivery Support Server 10> As shown in FIG. 3, the delivery support server 10 according to this embodiment has a delivery area identification unit 101 and an information management unit 102. These units are realized by processing in which one or more programs installed in the delivery support server 10 are executed by a computing device such as a CPU (Central Processing Unit). The delivery support server 10 according to this embodiment also has a storage unit 103. The storage unit 103 is realized, for example, by an auxiliary storage device such as an HDD (Hard Disk Drive) or an SSD (Solid State Drive). Note that the storage unit 103 or at least a portion of its storage area may be realized by a database server or the like connected to the delivery support server 10 via a communication network.

[0020] When the delivery area identification unit 101 receives a delivery area identification request from the deliveryperson terminal 20, it identifies the delivery area of ​​the deliveryperson using this deliveryperson terminal 20. The method for identifying a delivery area will be described in detail later, but the delivery area identification unit 101, for example, identifies the delivery area from delivery destination information indicating delivery destinations that have been registered in the past. However, this is not limited to this, and the delivery area identification unit 101 may also identify the delivery area from, for example, the history of location information collected from the deliveryperson terminal 20 (i.e., movement history).

[0021] The information management unit 102 manages information stored in the storage unit 103 (for example, map information, delivery destination information, etc.).

[0022] The memory unit 103 stores various information (e.g., map information, delivery destination information, etc.). In addition to this, the memory unit 103 may also store movement history collected from each deliveryperson terminal 20. Here, map information refers to information representing a map. Furthermore, delivery destination information refers to information indicating delivery destinations that have been registered in the past. The delivery destination information includes, for example, identification information (deliveryperson ID, etc.) that identifies the deliveryperson who delivered the package to the delivery destination, identification information (package ID, etc.) that identifies the package, the delivery date and time of the package, and the geographic location of the delivery destination (location information, address, etc.). In addition to these, various other information related to the delivery destination, such as a delivery time zone, may also be included in the delivery destination information. The delivery destination information stored in the memory unit 103 can be said to represent the history of delivery destinations for which each deliveryperson has been responsible.

[0023] <Delivery person terminal 20> As shown in Fig. 3, the deliveryperson terminal 20 according to this embodiment has a UI control unit 201, a delivery area setting unit 202, and a delivery destination registration unit 203. These units are realized by processes executed by a CPU or other computing device by a delivery assistance application 200 installed on the deliveryperson terminal 20. The deliveryperson terminal 20 according to this embodiment also has a storage unit 300. The storage unit 300 is realized by a storage device such as a flash memory or SSD, for example.

[0024] The UI control unit 201 displays various screens (e.g., a delivery destination registration screen, etc.) on the display of the delivery person terminal 20, and accepts operations by the delivery person on these various screens (e.g., a delivery destination registration operation, etc., which will be described later).

[0025] The delivery area setting unit 202 sends a request to specify a delivery area to the delivery support server 10 when the delivery support application 200 is started. The delivery area setting unit 202 also stores information indicating the delivery area specified by the delivery support server 10 (hereinafter also referred to as delivery area information) in the storage unit 300. This means that the delivery area is set in the delivery support application 200.

[0026] When the UI control unit 201 accepts a delivery destination registration operation on the delivery destination registration screen, the delivery destination registration unit 203 stores delivery destination information indicating the delivery destination registered by the delivery destination registration operation in the storage unit 300. This means that the delivery destination is registered in the delivery assistance application 200.

[0027] Furthermore, the delivery destination registration unit 203 transmits the delivery destination information to the delivery support server 10. As a result, the delivery destination information is stored in the storage unit 103 of the delivery support server 10.

[0028] The storage unit 300 stores various information (for example, delivery area information of the delivery person using the delivery person terminal 20, delivery destination information registered by the delivery person, etc.).

[0029] <Delivery area setting process> Hereinafter, a process for specifying the delivery area of ​​a delivery person and then setting the delivery area in the delivery assistance application 200 will be described with reference to FIG.

[0030] When the delivery assistance application 200 is started by an operation by a delivery person or the like (step S101), the delivery area setting unit 202 sends a delivery area specification request to the delivery assistance server 10 (step S102). The specification request includes, for example, the delivery person ID of the delivery person.

[0031] When the delivery area specification unit 101 of the delivery support server 10 receives the delivery area specification request, it specifies the delivery area of ​​the delivery person indicated by the delivery person ID included in the specification request (step S103). Here, the delivery area specification unit 101 may specify the delivery area, for example, by the following (1) or (2).

[0032] (1) Identify delivery areas based on past delivery destination information The delivery area identification unit 101 acquires the delivery destination information of the delivery person ID included in the identification request from the delivery destination information stored in the storage unit 103. At this time, the delivery area identification unit 101 may acquire all delivery destination information including the delivery person ID from the storage unit 103, or may acquire delivery destination information including the delivery person ID for a certain predetermined period (for example, the past week or the past month) from the storage unit 103.

[0033] Then, the delivery area specification unit 101 specifies a delivery area from the geographical location (location information, address, etc.) included in the delivery destination information acquired from the storage unit 103.

[0034] For example, assume that N pieces of delivery destination information are obtained from the storage unit 103, and the geographical locations are addresses. In this case, if the proportion of delivery destination information that includes "XX Town, XX City, A Prefecture" among the N pieces of delivery destination information is equal to or greater than a predetermined threshold t, the delivery area is identified as "XX Town, XX City, A Prefecture." This means that the area corresponding to the town of "XX Town, XX City, A Prefecture" has been identified as the delivery area. The threshold t can be set to any value greater than 0 and less than 1, but a value of approximately 0.3 to 0.9 is preferable, for example.

[0035] Note that a range covering multiple towns may be identified as a delivery area. For example, if, among N pieces of delivery destination information, the percentage of delivery destination information that includes "XX Town, XX City, A Prefecture" and the percentage of delivery destination information that includes "△△ Town, XX City, A Prefecture" are both equal to or greater than a threshold value t, the delivery area is identified as "XX Town, XX City, A Prefecture" and "△△ Town, XX City, A Prefecture." This means that a range spanning multiple towns within the same city has been identified as a delivery area.

[0036] On the other hand, if a delivery area corresponding to a town or spanning multiple towns within a city is not identified, a delivery area corresponding to a city or spanning multiple cities within a prefecture may be identified. For example, if the percentage of delivery destination information that includes "XX City, A Prefecture" among N pieces of delivery destination information is equal to or greater than a predetermined threshold t, the delivery area is identified as "XX City, A Prefecture." Alternatively, if the percentage of delivery destination information that includes "XX City, A Prefecture" and the percentage of delivery destination information that includes "△△ City, A Prefecture" are both equal to or greater than the threshold t, the delivery area is identified as "XX City, A Prefecture" and "△△ City, A Prefecture."

[0037] Similarly, if a delivery area that corresponds to a city or spans multiple cities within the same prefecture cannot be identified, a delivery area that corresponds to a prefecture or spans multiple prefectures may be identified. For example, if the percentage of delivery destination information that includes "Prefecture A" among the N pieces of delivery destination information is equal to or greater than a predetermined threshold t, the delivery area is identified as "Prefecture A." Alternatively, for example, if the percentage of delivery destination information that includes "Prefecture A" and the percentage of delivery destination information that includes "Prefecture B" are both equal to or greater than the threshold t, the delivery area is identified as "Prefecture A" and "Prefecture B."

[0038] In the above, "prefectures," "cities," and "towns" are used as administrative divisions, but this is merely an example and needless to say, the present invention is not limited to these. For example, instead of "prefectures," "to," "do," or "fu" may be used as appropriate, or "shu" or the like may be used. Similarly, "wards" or the like may be used for "cities," and "oaza" or "mura" or the like may be used for "towns."

[0039] For example, if the geographical location is location information (i.e., information indicating latitude and longitude, etc.), the delivery area can be identified as a connected area or a simply connected area that includes the location represented by the location information included in each of the N pieces of delivery destination information (or a connected area or a simply connected area that includes a predetermined percentage or more of those locations).

[0040] (2) Identifying delivery areas from movement history The delivery area identification unit 101 acquires the movement history of the delivery person ID included in the identification request from the movement history (i.e., the history of location information) stored in the storage unit 103. At this time, the delivery area identification unit 101 may acquire all movement history including the delivery person ID from the storage unit 103, or may acquire the movement history of the delivery person ID for a certain predetermined period (for example, the past week or the past month) from the storage unit 103.

[0041] Then, the delivery area identification unit 101 identifies the delivery area from the movement history acquired from the storage unit 103. In this case, just as in the case where the geographical location included in the delivery destination information is location information, the delivery area can be identified from each piece of location information constituting the movement history.

[0042] It is also possible to identify the means of transportation (e.g., car, bicycle, walking, etc.) of the delivery person from the travel history. Therefore, the delivery area identification unit 101 may identify the delivery area from the travel history, taking into account the means of transportation of the delivery person. This makes it possible, for example, to exclude from the delivery area areas areas that cannot be reached by a certain means of transportation (for example, service areas along expressways that cannot be reached on foot or by bicycle).

[0043] Returning to the explanation of Figure 4, the delivery area specification unit 101 of the delivery support server 10 transmits delivery area information indicating the delivery area specified in the above step S103 to the deliveryperson terminal 20 that is the sender of the delivery area specification request (step S104).

[0044] When the delivery area setting unit 202 of the deliveryperson terminal 20 receives the delivery area information, it stores the delivery area information in the storage unit 300 (step S105). If the delivery area information is already stored in the storage unit 300, the delivery area setting unit 202 overwrites and updates the delivery area information with the delivery area information received from the delivery support server 10. As a result, the delivery area indicated by the delivery area information is set in the delivery support application 200.

[0045] 4, the delivery area is specified and set when the delivery assistance application 200 is started, but this is not limiting. For example, the delivery area may be specified and set at a predetermined time interval (for example, once a day or once a week), or may be specified and set at any other time.

[0046] <Delivery address registration process> The following describes the process of a delivery person registering a delivery destination, assuming that a delivery area is set in the delivery assistance application 200, with reference to Fig. 5. Note that delivery destinations are generally registered before the start of a delivery day, for example.

[0047] First, the UI control unit 201 of the delivery person terminal 20 accepts a display operation of the delivery destination registration screen (step S201). Note that the delivery person can perform a display operation of the delivery destination registration screen by, for example, pressing a button or the like for displaying the delivery destination registration screen on the screen after the delivery assistance application 200 is launched.

[0048] When the UI control unit 201 of the deliveryperson terminal 20 receives a display operation of the delivery destination registration screen, it sends a request to acquire map information to the delivery support server 10 (step S202). Here, the acquisition request includes, for example, delivery area information.

[0049] When the information management unit 102 of the delivery support server 10 receives the request to acquire map information, it acquires map information corresponding to this acquisition request from the storage unit 103 (step S203). That is, the information management unit 102 acquires, for example, map information representing a map of an area including the delivery area indicated by the delivery area information included in the acquisition request, and at a scale that allows the delivery area to be displayed at a predetermined appropriate size on the display of the deliveryperson terminal 20. At this time, the information management unit 102 may also acquire from the storage unit 103 various display components (for example, house-shaped frames of buildings, icons representing shops, etc., character shapes representing place names, etc.) to be superimposed on the map.

[0050] Next, the information management unit 102 of the delivery support server 10 transmits the map information acquired in the above step S203 to the deliveryperson terminal 20 that is the sender of the map information acquisition request (step S204).

[0051] When the UI control unit 201 of the deliveryperson terminal 20 receives the map information, it displays a delivery destination registration screen including the map represented by this map information on the display (step S205). For example, if the delivery area of ​​the deliveryperson using the deliveryperson terminal 20 is "XX Town, XX City, A Prefecture," the delivery destination registration screen 2000 shown in the left diagram of FIG. 6 is displayed. This delivery destination registration screen 2000 displays a map of the area including the deliveryperson's delivery area, "XX Town, XX City, A Prefecture," at a predetermined appropriate scale.

[0052] Next, the UI control unit 201 of the delivery person terminal 20 accepts the delivery person's delivery destination registration operation on the delivery destination registration screen (step S206). The delivery person can register a delivery destination by performing a tap operation or the like on the map included in the delivery destination registration screen. This delivery destination registration operation sets a pin representing the delivery destination on the map. For example, if five delivery destination registration operations are performed on the map included in the delivery destination registration screen 2000 shown in the left diagram of FIG. 6, pins 2001 to 2005 are set on the map as shown in the right diagram of FIG. 6. At this time, the delivery person may also register related information such as the delivery time to the delivery destination.

[0053] The delivery destination registration unit 203 of the deliveryperson terminal 20 creates delivery destination information indicating the delivery destination to be registered by the delivery destination registration operation accepted in the above step S206, and stores the delivery destination information in the storage unit 300 (step S207). As a result, the delivery destination is registered in the delivery assistance application 200.

[0054] The delivery destination registration unit 203 of the deliveryperson terminal 20 transmits the delivery destination information created and registered in the above step S207 to the delivery support server 10 (step S208).

[0055] When the information management unit 102 of the delivery support server 10 receives the delivery destination information, it stores the delivery destination information in the storage unit 103 (step S209). As a result, the delivery destination information created in step S207 above is stored in the storage unit 103. As described above, the delivery destination information stored in the storage unit 103 is used to identify the delivery area in step S103 of FIG. 5.

[0056] In this way, in the delivery support system 1 according to this embodiment, when a delivery person registers a delivery destination on a map, a map of the range corresponding to the delivery person's delivery area is displayed on the display of the delivery person terminal 20. Therefore, unlike conventional technology, the delivery person does not need to scroll the map or change the scale to display his or her own delivery area, and can efficiently register a delivery destination.

[0057] <Application example> In the above embodiment, a case where a delivery destination is registered on a map has been described, but the delivery area of ​​a delivery person can be applied to various functions provided by the delivery assistance application 200. Some application examples will be described below.

[0058] <<Example of application to map search function>> The delivery assistance application 200 has a function that allows, for example, inputting an address or the like as a search criterion to display a map of the area around that address. It is generally considered that delivery personnel often input addresses or the like within their delivery area as search criterion. Therefore, by applying the delivery area to this function, it may be possible to automatically generate search criteria that are considered to be frequently used depending on the delivery area, or to automatically generate part of the search criteria.

[0059] Specifically, for example, if the delivery area of ​​a delivery person is "XX town, XX city, A prefecture," the search condition input screen 3000 shown in Fig. 7 displays search conditions corresponding to this delivery area in a selectable field 3100. This allows the delivery person to easily display a map of the area around the address corresponding to the selected search condition by selecting search conditions 3101 to 3104 included in the selection field 3100.

[0060] For example, when search condition 3101 is selected, the delivery person can display a map of the area around "XX town, XX city, A prefecture." Similarly, when search condition 3102 is selected, the delivery person can display a map of the area around "1-chome, XX town, XX city, A prefecture." Similarly, when search condition 3103 is selected, a map of the area around "2-chome, XX town, XX city, A prefecture" can be displayed, and when search condition 3104 is selected, a map of the area around "3-chome, XX town, XX city, A prefecture" can be displayed.

[0061] This allows delivery personnel to easily display a map of their delivery area.

[0062] The delivery person may edit the search conditions 3101 to 3104 included in the selection field 3100, and then display a map of the area around the address after the edit. Specifically, for example, the delivery person may edit the search condition 3102 "1-chome, XX town, XX city, A prefecture" to "1-chome 2-3, XX town, XX city, A prefecture," and then display a map of the area around the address after the edit. This allows the delivery person to easily set a detailed address as a search condition when displaying a map of their delivery area.

[0063] <Example of application to traffic information provision function> The delivery assistance application 200 has a function to provide delivery personnel with traffic information in the form of text, pictures, audio, etc. Therefore, a delivery area may be applied to this function, and traffic information for the delivery area or its surrounding area may be provided to the delivery personnel. This allows the delivery personnel to easily obtain the traffic information they need. Note that this can be applied not only to traffic information, but also to information such as weather forecasts.

[0064] <<Examples of application to other functions>> In addition, the information provided by the delivery assistance application 200 may be changed, the screen display format may be changed, or the screen transitions between screens may be changed depending on the delivery area of ​​the delivery person. In addition, at this time, these changes may be made taking into consideration not only the delivery area but also the means of transportation of the delivery person. For example, if the means of transportation of the delivery person is not a car, road congestion information is unnecessary, so such unnecessary information may not be provided.

[0065] <Summary> As described above, the delivery support system 1 according to this embodiment identifies the delivery area of ​​each delivery person, and when the delivery support application 200 provides various functions, it changes the manner (for example, the display method, the content of information, etc.) to improve convenience for the delivery person in charge of that delivery area. This allows each delivery person to efficiently use functions and obtain the information they need, thereby realizing effective delivery support.

[0066] The present invention is not limited to the above-described specifically disclosed embodiments, and various modifications, changes, and combinations with known technologies are possible without departing from the scope of the claims. [Explanation of symbols]

[0067] 1. Delivery support system 10 Delivery support server 20 Delivery person terminal 101 Delivery Area Identification Department 102 Information Management Department 103 Storage section 200 Delivery assistance applications 201 UI control section 202 Delivery Area Setting Section 203 Delivery Destination Registration Department 300 Storage section N Communication Network

Claims

1. A delivery support system including a terminal used by a delivery person who delivers a package to a delivery destination, and a server connected to the terminal via a communication network, The server an identification unit that identifies a delivery area of ​​the delivery person based on the movement history of the delivery person and the means of transportation of the delivery person; The terminal A delivery support system having a function providing unit that provides functions to support the delivery person in delivery in a manner corresponding to the delivery area.

2. The identification unit Identifying a first geographical area and a second geographical area that is unreachable by the transportation means from the geographical locations included in the travel history; The delivery assistance system according to claim 1 , wherein a geographical area obtained by excluding the second geographical area from the first geographical area is identified as the delivery area.

3. The identification unit The delivery assistance system of claim 2, wherein, when a proportion of geographical locations included in the movement history that belong to the same administrative district is equal to or greater than a predetermined threshold, the geographical area represented by the administrative district is identified as the first geographical area.

4. The function providing unit generating search conditions according to the delivery area as search conditions for map information displayed on the terminal; The delivery support system according to claim 1 , further comprising a function of presenting search conditions according to the delivery area to the delivery person.

5. The delivery support system according to claim 4, wherein the search conditions according to the delivery area are search conditions for displaying on the terminal map information corresponding to partial geographical areas that divide or segment the delivery area.

6. A delivery support method in a delivery support system including a terminal used by a delivery person who delivers a package to a delivery destination, and a server connected to the terminal via a communication network, The server: Execute an identification procedure for identifying a delivery area of ​​the delivery person based on the movement history of the delivery person and the means of transportation of the delivery person; The terminal A delivery assistance method that executes a function provision procedure that provides functions to assist the delivery person in delivery in a manner corresponding to the delivery area.

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