Information processing system, information processing method and program

Abstract

To provide an information processing system, an information processing method, and a program capable of improving the efficiency of work of a clerk when a customer receives a package at a delivery company's counter. [Solution] The system has an association unit that associates tag identification information for identifying a wireless tag attached to a notification slip that notifies the recipient of a package that the package can be picked up at the delivery company's counter with package identification information for identifying the package, a tag information acquisition unit that acquires tag information carried by the wireless tag attached to the notification slip brought to the facility at the counter, and a notification unit that notifies the facility of information based on the package identification information acquired based on the tag information acquired by the tag information acquisition unit.

Description

[Technical Field]

[0001] The present invention relates to an information processing system, an information processing method, and a program. [Background technology]

[0002] A delivery system using RFID (Radio Frequency Identification) has been disclosed. For example, Patent Document 1 discloses a delivery system that delivers a package using a delivery slip equipped with an RFID label that stores package information in advance, acquires package information from the RFID label when the recipient of the package is absent, and issues a non-delivery notice containing the acquired information. [Prior art documents] [Patent documents]

[0003] [Patent Document 1] JP 2003-221126 A Summary of the Invention [Problem to be solved by the invention]

[0004] Regardless of the delivery system described in Patent Document 1, for example, a recipient of a package who receives a notice of absence can request redelivery of the package, but since there is a range of time slots for redelivery requests, some people may wish to pick up the package at the delivery company's counter if they are unable to be flexible with the collection time.

[0005] For example, when handing over a package at a delivery company's pick-up counter, the staff member would ask the recipient to show them a slip, such as a notice of absence, to identify the package, and then go to the back room to retrieve the package identified from the information on the slip, and then hand it over to the recipient.

[0006] For example, if there are multiple recipients of a package, the clerk must go and retrieve the package each time he or she meets with a recipient, which means that the clerk must go back and forth between the counter and the storage area in the back yard.This causes problems such as longer waiting times for recipients and a greater burden on the clerk to attend to the recipients as the number of recipients increases.

[0007] The present invention has been made in consideration of the above points, and aims to provide an information processing system, information processing method, and program that can improve the efficiency of staff work when customers receive packages at delivery company counters. [Means for solving the problem]

[0008] The information processing system of the present invention is characterized by having an association unit that associates tag identification information for identifying a wireless tag attached to a notification slip that notifies the recipient of a package that the package can be picked up at the delivery company's counter with package identification information for identifying the package, a tag information acquisition unit that acquires tag information carried by a wireless tag from the wireless tag attached to a notification slip brought to the facility at a counter, and a notification unit that announces information at the facility based on the package identification information acquired based on the tag information acquired by the tag information acquisition unit.

[0009] The information processing method of the present invention is an information processing method executed by an information processing system, and is characterized by having an association step of associating tag identification information for identifying a wireless tag attached to a notification slip notifying a recipient of a package that the package can be picked up at the delivery company's counter with package identification information for identifying the package; a tag information acquisition step of acquiring, at a facility where a counter is located, tag information carried by the wireless tag attached to the notification slip brought into the facility; and an announcement step of announcing, at the facility, information based on the package identification information acquired based on the tag information acquired in the tag information acquisition step.

[0010] The program of the present invention is a program executed by a computer, and includes the following steps: an association step for associating tag identification information for identifying a wireless tag attached to a notification slip notifying the recipient of a package that the package can be picked up at the delivery company's counter with package identification information for identifying the package; a tag information acquisition step for acquiring, at a facility where a counter is located, tag information carried by the wireless tag attached to the notification slip brought into the facility; and an announcement step for announcing, at the facility, information based on the package identification information acquired based on the tag information acquired in the tag information acquisition step. [Brief explanation of the drawings]

[0011] [Figure 1] FIG. 2 is a diagram showing how a parcel delivery company works in the parcel receiving system according to the first embodiment. [Figure 2] 1 is a diagram showing the inside of a delivery company's facility in a package receiving system according to a first embodiment. [Figure 3] FIG. 3 is a diagram showing an example of information displayed on a display in the package receiving system according to the first embodiment. [Figure 4] 1 is a block diagram showing a configuration of an information processing device that constitutes the package receiving system according to a first embodiment. [Figure 5] 4 is a table illustrating an example of information stored in the information processing apparatus according to the first embodiment. [Figure 6] FIG. 2 is a diagram illustrating an example of a control flow executed by a control unit of the information processing apparatus according to the first embodiment. [Figure 7] FIG. 2 is a diagram illustrating an example of a control flow executed by a control unit of the information processing apparatus according to the first embodiment. [Figure 8] FIG. 10 is a diagram showing the inside of a delivery company's facility in a parcel receiving system according to a modified example of the first embodiment. [Figure 9] FIG. 10 is a diagram showing the inside of a delivery company's facility in a parcel receiving system according to a modified example of the first embodiment. DETAILED DESCRIPTION OF THE INVENTION

[0012] DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS In the following description and accompanying drawings, substantially the same or equivalent parts are designated by the same reference numerals. [Example]

[0013] First, a parcel receiving system according to a first embodiment will be described with reference to Figures 1 to 3. Figure 1 is a diagram showing the work of a parcel delivery company. Figure 1 shows a situation in which the parcel to be delivered is a postal item such as registered mail that requires personal identification, and the delivery company delivers the parcel but finds that the recipient is not at home, so the delivery company places a non-delivery notice 10 in the recipient's mailbox and attempts to take the parcel back.

[0014] The absence notice 10 is a notice to inform the recipient that the recipient was absent when the package was delivered. The absence notice 10 contains, for example, the names of the recipient and sender of the package, the type and name of the package, a telephone number to contact in case of requesting redelivery, and the URL of the delivery company's website.

[0015] RFID tag 12 is a wireless tag attached to absence notice slip 10. RFID tag 12 is a so-called label tag consisting of communication section 13 equipped with an IC chip for storing data and an antenna for emitting radio waves, and mount section 14 which holds communication section 13 and has a sticker on the surface holding said communication section 13. RFID tag 12 is fixed by being affixed to the lower right corner of absence notice slip 10, for example.

[0016] The RFID tag 12 is a passive tag in which the IC chip operates by receiving, via an antenna, radio waves in a predetermined frequency band transmitted from a reader or reader / writer capable of communicating with the RFID tag 12 and obtaining power. The IC chip of the RFID tag 12 stores a tag ID as tag identification information that enables the RFID tag 12 to be individually identified.

[0017] The RFID reader / writer 20 is a handheld terminal that can read and write data from and to the RFID tag 12 in a non-contact manner by transmitting radio waves to the RFID tag 12 and communicating with the RFID tag 12 .

[0018] The RFID reader / writer 20 is composed of, for example, an operation section 21 consisting of multiple buttons, a communication section (not shown) that communicates with the RFID tag 12 by operating the operation section 21, and a display section 22 that displays data obtained from the RFID tag 12, etc.

[0019] The RFID tag 12 and RFID reader / writer 20, and the RFID tag 12 and RFID reader 40 (described later) used in the package receiving system of this embodiment communicate with each other using radio waves in the UHF band (920 MHz), for example.

[0020] A delivery slip number, which is package identification information for individually identifying packages to be delivered, is stored in advance in the RFID reader / writer 20. The RFID reader / writer 20 reads the tag ID stored in the RFID tag 12 from the RFID tag 12 in response to an operation by the delivery company, and associates the read tag ID with the package's delivery slip number.

[0021] That is, in this embodiment, the RFID reader / writer 20 functions as an association unit that associates tag identification information for identifying the RFID tag 12 attached to the absence notice 10 with package identification information for identifying the package.

[0022] The delivery company, for example, links the tag ID and the delivery slip number using RFID reader / writer 20, and then places the absence notice 10 in the recipient's mailbox. For example, when the delivery company returns to the package storage facility after posting the absence notice 10, the delivery company connects RFID reader / writer 20 to an information processing device 30 (described later) and transmits the linked tag ID and delivery slip number as a set to the information processing device 30.

[0023] 2 is a diagram showing the interior of facility FA, ​​where the delivery company returns the package and where a counter is provided where the recipient who receives the absence notice 10 can come and collect the package in person. Facility FA is a base such as a post office that has a counter designated by the delivery company where packages can be collected.

[0024] The recipient who receives the notice of absence 10 can collect the package by, for example, contacting the delivery company to request redelivery of the package, or, if the package has been returned to the delivery company's facility, by going directly to the counter of the facility to collect the package.

[0025] In this embodiment, as shown in Fig. 2, it is assumed that three customers who are visiting the facility FA and have received a non-delivery notice 10 have come to the counter of the facility FA to collect their packages. It is also assumed that a staff member ST is serving the customers who have visited the facility FA.

[0026] The information processing device 30 is a computer that processes information by communicating with external devices. A handheld touch panel display 31 (hereinafter referred to as display 31) is connected to the information processing device 30 via wireless communication. The staff member ST can move with the display 31 to the backyard BY where the parcel returned by the delivery company is stored.

[0027] The information processing device 30 is configured to be connectable to the above-mentioned RFID reader / writer 20 by wire or wirelessly, and receives a set of the tag ID and delivery slip number linked by the RFID reader / writer 20 from the RFID reader / writer 20 in response to an operation by the delivery company, for example, and stores this as returned package information. Therefore, the information processing device 30 lists information on packages that have been returned during delivery.

[0028] The RFID reader 40 is a radio wave type RFID reader that is installed on a wall surface within the facility FA and is connected to the information processing device 30 via a network. The RFID reader 40, for example, periodically emits radio waves, and when an RFID tag 12 is present within the facility FA, ​​acquires the tag ID by receiving the radio waves transmitted from the RFID tag 12 that has received the radio waves.

[0029] That is, in this embodiment, the RFID reader 40 functions as a tag information acquisition unit that acquires tag information carried by the RFID tag 12 from the RFID tag 12 attached to the absence notice 10 brought into the facility FA. Upon acquiring the tag ID, the RFID reader 40 transfers the acquired tag ID to the information processing device 30.

[0030] The installation location of the RFID reader 40 is not limited to a wall surface within the facility FA, ​​but may be any location that allows communication with all of the RFID tags 12 when multiple RFID tags 12 are present within the facility FA. Also, multiple RFID readers 40 may be installed within the facility FA.

[0031] The information processing device 30 compares each of the acquired tag IDs with a list of parcel information for parcels that were returned during delivery, identifies the delivery slip number corresponding to the tag ID from the list, and adds the identified delivery slip number to the parcel waiting list displayed on the display 31.

[0032] The package waiting list will now be described with reference to Fig. 3. Fig. 3 is a diagram showing an example of the package waiting list displayed on the display 31 by the information processing device 30. The package waiting list shows, for example, the tag ID acquired by the information processing device 30 and the delivery slip number linked to the tag ID.

[0033] Referring again to Figure 2, for example, by looking at the list of packages waiting to be collected that is displayed on display 31, staff member ST can know all the delivery slip numbers of packages currently waiting to be collected within facility FA before the customer with the absence notice 10 comes to the counter. In other words, staff member ST can know what packages are currently waiting to be collected without having to check the absence notice 10 that the customer with the absence notice 10 has.

[0034] Therefore, the staff ST can bring all the parcels with delivery slips bearing delivery slip numbers on the parcel waiting list from the backyard BY to the counter, and can bring all the parcels waiting to be received with just one round trip between the counter and the backyard BY.

[0035] Therefore, even if there are multiple customers who visit the facility FA and have absence notices 10, the staff ST does not need to go back and forth between the counter and the backroom BY every time a customer comes to the counter. Therefore, the package receiving system of this embodiment can improve the efficiency of the package delivery work of the staff ST at the facility FA.

[0036] In addition, an electronic bulletin board EB is provided in the facility FA, ​​which is connected to the information processing device 30 and displays call numbers and the like for guiding customers in order. For example, the information processing device 30 displays the items "Baggage preparation in progress" and "Counter call in progress" on the electronic bulletin board EB, and displays the same delivery slip number as the delivery slip number added to the baggage collection waiting list in the "Baggage preparation in progress" item.

[0037] For example, when an attendant ST brings a package from the back yard BY and the package is ready to be delivered, the delivery slip number that was displayed in the "Package Preparation" field is displayed in the "Calling" field.

[0038] This eliminates the need for a customer who brings a notice of absence 10 to line up at the counter of the facility FA, ​​and allows the customer to collect the parcel as soon as the delivery slip number of the parcel is displayed while the counter is ringing.

[0039] Next, the configuration of the information processing device 30 will be described with reference to Fig. 4. Fig. 4 is a block diagram showing an example of the configuration of the information processing device 30 according to the first embodiment. The information processing device 30 is a device in which a control unit 34, a communication unit 35, an input unit 36, an output unit 37, and a large-capacity storage device 38 cooperate with each other via a system bus 33.

[0040] The control unit 34 is configured with a CPU (Central Processing Unit) 34A, a ROM (Read Only Memory) 34B, a RAM (Random Access Memory) 34C, etc., and functions as a computer. The CPU 34A reads and executes various programs stored in the ROM 34B and the large-capacity storage device 38, thereby realizing various functions.

[0041] The various programs may be acquired, for example, from another server device or the like via a network, or may be recorded on a recording medium and read via various drive devices. That is, the various programs stored in the mass storage device 38 (including a program for executing processing in the information processing device 30, which will be described later) can be transmitted via a network, or can be recorded on a computer-readable recording medium and transferred.

[0042] The communication unit 35 is a communication device that transmits and receives data to and from external devices in accordance with instructions from the control unit 34. The communication unit 35 is, for example, a network interface card (NIC) for connecting to a network. The control unit 34 acquires, for example, the tag ID of the RFID tag 12 acquired by the RFID reader 40 via the communication unit 35.

[0043] The input unit 36 ​​is an interface unit that enables communication between the control unit 34 of the information processing device 30 and the display 31. The control unit 34 can acquire a signal input to the display 31 via the input unit 36.

[0044] The output unit 37 is an interface unit that enables communication between the control unit 34 and the display 31. The control unit 34 displays the above-mentioned package waiting list on the display 31 via the output unit 37. The control unit 34 also displays the delivery slip number on the electronic bulletin board EB via the output unit 37.

[0045] That is, in this embodiment, the information processing device 30 functions as a notification unit that notifies the delivery slip number acquired based on the tag ID acquired by the RFID reader 40 within the facility FA.

[0046] The large-capacity storage device 38 serving as a storage unit is composed of, for example, a hard disk drive, an SSD (solid state drive), a flash memory, etc., and is a non-volatile storage device that stores various programs such as an operating system and software for the terminal.

[0047] Here, a list of package information for packages returned by the delivery company will be described with reference to Fig. 5. Fig. 5 shows returned package information TB1, which is a table stored in the mass storage device 38. The returned package information TB1 stores the tag ID stored in the RFID tag 12 and the associated delivery slip number as a set of package information.

[0048] As described above, the information processing device 30 compares the tag ID acquired from the RFID tag 12 via the RFID reader 40 with the return luggage information TB1, identifies the delivery slip number corresponding to the tag ID from the return luggage information TB1, and adds the identified delivery slip number to the luggage receiving waiting list.

[0049] The specific operation of the information processing device 30 in this embodiment will be described below with reference to Fig. 6. Fig. 6 is a flowchart showing a parcel receiving waiting list addition routine RT1 executed by the control unit 34 of the information processing device 30.

[0050] The control unit 34 starts the baggage waiting list addition routine RT1, for example, when the power is turned on to the information processing device 30. Note that the baggage waiting list addition routine RT1 is repeatedly executed by the control unit 34 as long as the power of the information processing device 30 is turned on.

[0051] First, the control unit 34 determines whether or not the tag ID of the RFID tag 12 has been acquired via the RFID reader 40 installed in the facility FA (step S101). If the control unit 34 determines that the tag ID has not been acquired (step S101: NO), the control unit 34 ends the baggage receiving waiting list addition routine RT1.

[0052] When the control unit 34 determines that the tag ID has been acquired (step S101: YES), it checks the acquired tag ID against the carry-back baggage information TB1 stored in the mass storage device 38 (step S102).

[0053] After step S102, the control unit 34 determines whether or not there is a delivery slip number corresponding to the acquired tag ID in the returned package information TB1 (step S103). If the control unit 34 determines that there is no delivery slip number corresponding to the acquired tag ID (step S103: NO), it displays on the display 31 a message that there is no delivery slip number corresponding to the tag ID (step S104).

[0054] Cases in step S104 include, for example, when the recipient of the package visits a facility other than the facility FA where the package was returned, or when the package is still being taken out and is not being stored at the facility FA.

[0055] For example, if the staff member ST confirms on the display 31 that there is no delivery slip number corresponding to the tag ID as a result of step S103, the staff member ST can inform the customer who has visited the facility FA of this fact. After step S104, the control unit 34 ends the parcel collection waiting list addition routine RT1.

[0056] If the control unit 34 determines that there is a delivery slip number corresponding to the acquired tag ID (step S103: YES), it adds the delivery slip number corresponding to the tag ID to the package waiting list (step S105). After step S105, the control unit 34 ends the package waiting list addition routine RT1.

[0057] In the parcel collection system of this embodiment, as described above, the staff ST at the facility FA can view the list of parcels waiting to be collected on the display 31, and can find out the delivery slip numbers of all parcels currently waiting to be collected within the facility FA, ​​even if the customer does not come to the counter.

[0058] Therefore, the staff ST of the facility FA can bring all the parcels with delivery slips bearing delivery slip numbers on the parcel waiting list from the backyard BY to the counter.

[0059] Therefore, according to the package receiving system of this embodiment, even if there are multiple customers with absence notices 10 in the facility FA, ​​the staff ST does not need to make multiple trips back and forth between the counter and the backroom BY, which improves the efficiency of package delivery operations. Furthermore, since package delivery is smoother, the waiting time of customers at the facility FA is also reduced.

[0060] In the parcel receiving system of this embodiment, the control unit 34 of the information processing device 30 displays the delivery slip number corresponding to the tag ID on the parcel receiving waiting list, but this is not limited to this. For example, the control unit 34 may display a number or symbol other than the delivery slip number based on the delivery slip number.

[0061] Furthermore, the list of parcels waiting to be picked up may display the type of parcel, such as registered mail or small mail, in addition to the delivery slip number. Since the storage location of returned parcels varies depending on the facility FA, ​​the staff ST can prepare the parcels more smoothly by checking the type of parcels waiting to be picked up.

[0062] [Variation 1] Next, a first modification of the package receiving system according to the first embodiment will be described with reference to Fig. 7. Fig. 7 is a flowchart showing a package receiving waiting list addition routine RT2 executed by the control unit 34 of the information processing device 30.

[0063] The parcel receiving system of variant 1 differs from example 1 in that the delivery company does not use the RFID reader / writer 20 to obtain the tag ID from the RFID tag 12, but writes the parcel's delivery slip number to the RFID tag 12, but is otherwise the same as example 1.

[0064] In this modification, when the recipient of the package is not present, the delivery company uses the RFID reader / writer 20 to write the delivery slip number of the package to the RFID tag 12. That is, in this modification, the tag ID and the delivery slip number of the package are linked in the RFID tag 12.

[0065] Therefore, in this modified example, when the recipient of the package visits the facility FA with the absence notice 10, the RFID reader 40 acquires the delivery slip number from the RFID tag 12 and transfers the acquired tag ID and delivery slip number to the information processing device 30. Note that the RFID reader 40 may acquire both the tag ID and the delivery slip number from the RFID tag 12.

[0066] In this modification, the control unit 34 of the information processing device 30 determines whether or not the delivery slip number carried by the RFID tag 12 has been acquired via the RFID reader 40 installed in the facility FA (step S201). If the control unit 34 determines that the delivery slip number has not been acquired (step S201: NO), the control unit 34 ends the parcel receipt waiting list addition routine RT2.

[0067] When the control unit 34 determines that the delivery slip number has been acquired (step S201: YES), it checks the acquired delivery slip number against the returned package information TB1 stored in the mass storage device 38 (step S202).

[0068] After step S202, the control unit 34 determines whether the returned package information TB1 contains a delivery slip number that is the same as the acquired delivery slip number (step S203). If the control unit 34 determines that the same delivery slip number as the acquired delivery slip number does not exist (step S203: NO), it displays on the display 31 a message that the delivery slip number does not exist (step S204). After step S204, the control unit 34 ends the package receipt waiting list addition routine RT2.

[0069] If the control unit 34 determines that the same delivery slip number as the acquired delivery slip number exists (step S203: YES), it adds the delivery slip number to the package waiting list (step S205). After step S205, the control unit 34 ends the package waiting list addition routine RT2.

[0070] In this modified parcel receiving system, as in the first embodiment, even if there are multiple recipients of parcels with absence notices 10 within the facility FA, ​​the staff ST can bring all the parcels from the back yard BY at once, thereby improving the efficiency of parcel delivery operations.

[0071] [Variation 2] Next, a second modification of the package receiving system according to the first embodiment will be described with reference to Fig. 8. The package receiving system according to the second modification is the same as the first embodiment except for the configuration of the RFID reader installed in the facility FA.

[0072] In this modification, the RFID reader 50 is connected to the information processing device 30 via wireless communication, and is a so-called gate-type RFID reader installed near the entrance EN of the facility FA so as to sandwich the entrance EN.

[0073] In this modification, the RFID reader 50 is installed in the form of a gate, so that the RFID reader 50 can obtain the tag ID from the RFID tag 12 as soon as the customer enters the facility FA.

[0074] Therefore, in this modified example, the delivery slip number corresponding to the tag ID can be obtained more quickly, and the staff ST can act accordingly more quickly. Also, since the distance between the RFID reader 50 and the RFID tag 12 is shorter than in the first embodiment, it is possible to prevent failure to obtain the tag ID due to, for example, a large distance from the RFID tag 12.

[0075] Furthermore, in this modified parcel receiving system, as in the first embodiment, even if there are multiple recipients of parcels with absence notices 10 within the facility FA, ​​the staff ST can bring all the parcels together from the back yard BY at once, thereby improving the efficiency of parcel delivery operations.

[0076] [Variation 3] Next, a third variation of the package receiving system according to the first embodiment will be described with reference to Fig. 9. The package receiving system according to the third variation is the same as the first embodiment except for the configuration of the RFID reader installed in the facility FA.

[0077] In this modification, the RFID reader 60 is connected to the information processing device 30 via wireless communication and is installed immediately after entering the facility FA from the entrance EN. In this modification, the RFID reader 60 is an RFID reader that communicates with the RFID tag 12 by electromagnetic induction.

[0078] In this modified example, when a customer who enters the store carrying a notice of absence 10 brings the RFID tag 12 attached to the notice of absence 10 close to the RFID reader 60, the RFID reader 60 reads the tag ID and transfers it to the information processing device 30. That is, in this modified example, the tag ID is read by bringing the RFID tag 12 close to the RFID reader 60 in the same way as when the customer passes through an automatic ticket gate that is only compatible with IC cards.

[0079] According to the parcel receiving system of this modified example, the delivery slip number is added to the parcel receiving waiting list in the order in which customers who bring in the absence notice 10 have their RFID tags 12 read. Therefore, the staff ST of the facility FA can hand over the parcels in the order in which the customers have their RFID tags 12 read, which makes it less likely that the order of guidance will be mixed up and customers will have to wait.

[0080] Furthermore, in this modified parcel receiving system, as in the first embodiment, even if there are multiple recipients of parcels with absence notices 10 within the facility FA, ​​the staff ST can bring all the parcels together from the back yard BY at once, thereby improving the efficiency of parcel delivery operations. [Explanation of symbols]

[0081] 10 Absence notification slip 12 RFID tags 20 RFID reader / writer 30 Information processing equipment 31 Display 40, 50, 60 RFID Reader

Claims

1. an associating unit that associates tag identification information for identifying a wireless tag attached to a notification slip that notifies a recipient of a package that the package can be received at a delivery company counter with package identification information for identifying the package; a tag information acquisition unit that acquires tag information carried by a wireless tag attached to a notification slip brought into the facility, in the facility where the counter is installed; a notification unit that notifies, at the facility, information based on baggage identification information acquired based on the tag information acquired by the tag information acquisition unit; An information processing system comprising:

2. a storage unit for storing the associated tag identification information and baggage identification information; The information processing system according to claim 1, characterized in that the notification unit notifies information based on the baggage identification information acquired by searching the memory unit for baggage identification information linked to the tag information acquired by the tag information acquisition unit.

3. the tag information acquisition unit acquires baggage identification information associated with the tag identification information from the tag information; 2. The information processing system according to claim 1, wherein the notification unit displays information based on the baggage identification information acquired by the tag information acquisition unit on a display unit.

4. 4. The information processing system according to claim 1, wherein the wireless tag is an RFID tag.

5. 5. The information processing system according to claim 4, wherein the associating unit is a handy RFID reader / writer that can be carried by the delivery company.

6. 5. The information processing system according to claim 4, wherein the tag information acquisition unit is a radio wave RFID reader installed within the facility.

7. 5. The information processing system according to claim 4, wherein the tag information acquisition unit is an RFID reader of an electromagnetic induction type installed in the facility.

8. 2. The information processing system according to claim 1, wherein the associating unit holds package identification information of packages to be delivered, and performs the association by reading the tag identification information from the wireless tag.

9. The information processing system according to claim 1, characterized in that the association unit holds parcel identification information of the parcel to be delivered, and writes the held parcel identification information to the wireless tag to perform the association.

10. An information processing method executed by an information processing system, an associating step of associating tag identification information for identifying a wireless tag attached to a notification slip notifying a recipient of a package that the recipient can receive the package at a counter of a delivery company with package identification information for identifying the package; a tag information acquisition step of acquiring tag information carried by a wireless tag attached to a notification slip brought into the facility at the counter; a notification step of notifying, at the facility, information based on the baggage identification information acquired based on the tag information acquired in the tag information acquisition step; An information processing method comprising:

11. A program to be executed by a computer, an associating step of associating tag identification information for identifying a wireless tag attached to a notification slip notifying a recipient of a package that the recipient can receive the package at a counter of a delivery company with package identification information for identifying the package; a tag information acquisition step of acquiring tag information carried by a wireless tag attached to a notification slip brought into the facility at the counter; a notification step of notifying, at the facility, information based on the baggage identification information acquired based on the tag information acquired in the tag information acquisition step; A program that causes the computer to execute the above.

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