system

Abstract

We provide the system. [Solution] A means for receiving family structure, current contract status, and communication expense information entered by the user, A means of analyzing received information and generating the most economical communication plan, A means of presenting the generated communication plan to the user, A means of displaying information that directs users to a specific telecommunications service provider, A system that includes this.

Description

Technical Field

[0001] The technology of the present disclosure relates to a system.

Background Art

[0002] Patent Document 1 discloses a method for controlling a persona chatbot, which is performed by at least one processor, and includes steps of receiving a user utterance, adding the user utterance to a prompt including an instruction sentence related to an explanation of a character of the chatbot, encoding the prompt, and inputting the encoded prompt into a language model to generate a chatbot utterance in response to the user utterance.

Prior Art Documents

Patent Documents

[0003]

Patent Document 1

Summary of the Invention

Problems to be Solved by the Invention

[0004] In many modern households, each family member uses a different communication service provider, resulting in high monthly communication costs in many cases. Also, it is cumbersome to select an optimal plan based on the communication volume and service content used by each family member, and the user may not be able to reach the optimal plan even after spending time. Furthermore, it is also a problem that it is difficult for users to understand the convenience and economic merits when aggregating to a specific communication service provider (hereinafter referred to as a provider). The present invention aims to solve such problems and provide a system for optimizing the communication costs of the entire family.

Means for Solving the Problems

[0005] The present invention provides a system that includes means for receiving family structure, current contract status, and communication cost information entered by a user; means for analyzing the received information and generating the most economical communication plan; means for presenting the generated communication plan to the user; and means for displaying information that guides the user to a specific provider. Furthermore, the system is configured to further include means for comparing multiple communication service plans in order to optimize the communication costs for the entire family. It is also configured to further include means for presenting information on contract change procedures to a specific provider and related campaign information. This makes it easy for users to optimize the communication costs for the entire family and enjoy economic benefits by switching to a specific provider.

[0006] "Family structure" refers to information entered by the user regarding the number of family members and their relationships.

[0007] "Contract status" refers to information about the telecommunications service provider and plan that the user and their family members currently have a contract with.

[0008] "Communication expense information" refers to information regarding the monthly charges for communication services paid by the user and their family members.

[0009] "Receiving means" refers to the method or device by which a system receives information input from a user.

[0010] "Analysis means" refers to methods or devices used to calculate and analyze received information to derive the optimal communication plan.

[0011] "Generation means" refers to methods or devices for creating the most economical communication plan based on the analysis results.

[0012] "Presentation means" refers to methods or devices for notifying the user of the generated communication plan.

[0013] "Induction means" refers to methods or devices for providing information to a user to encourage them to switch to a specific telecommunications service provider.

[0014] A "communication service provider" is a company that provides communication services such as the internet and mobile communications.

[0015] A "comparison tool" refers to a method or device for evaluating multiple communication service plans and selecting the most appropriate one.

[0016] "Contract change procedure information" refers to information about the procedures required when a user changes their contract from an existing telecommunications service to a specific provider.

[0017] "Campaign information" refers to information about special offers and discounts provided by a particular provider. [Brief explanation of the drawing]

[0018] [Figure 1] This is a conceptual diagram showing an example of the configuration of a data processing system according to the first embodiment. [Figure 2] This is a conceptual diagram showing an example of the essential functions of a data processing device and a smart device according to the first embodiment. [Figure 3] This is a conceptual diagram showing an example of the configuration of a data processing system according to the second embodiment. [Figure 4] This is a conceptual diagram showing an example of the main functions of a data processing device and smart glasses according to the second embodiment. [Figure 5] This is a conceptual diagram showing an example of the configuration of a data processing system according to the third embodiment. [Figure 6] This is a conceptual diagram showing an example of the main functions of a data processing device and a headset-type terminal according to the third embodiment. [Figure 7] This is a conceptual diagram showing an example of the configuration of a data processing system according to the fourth embodiment. [Figure 8] This is a conceptual diagram showing an example of the main functions of a data processing device and a robot according to the fourth embodiment. [Figure 9] This shows an emotion map where multiple emotions are mapped. [Figure 10] Shows an emotion map to which a plurality of emotions are mapped. [Figure 11] It is a sequence diagram showing the processing flow of the data processing system in Embodiment 1. [Figure 12] It is a sequence diagram showing the processing flow of the data processing system in Application Example 1. [Figure 13] It is a sequence diagram showing the processing flow of the data processing system in Embodiment 2 when an emotion engine is combined. [Figure 14] It is a sequence diagram showing the processing flow of the data processing system in Application Example 2 when an emotion engine is combined.

Mode for Carrying Out the Invention

[0019] Hereinafter, an example of an embodiment of a system according to the technology of the present disclosure will be described with reference to the accompanying drawings.

[0020] First, the terms used in the following description will be explained.

[0021] In the following embodiments, a processor with a reference number (hereinafter simply referred to as "processor") may be a single arithmetic unit or a combination of a plurality of arithmetic units. Also, the processor may be a single type of arithmetic unit or a combination of a plurality of types of arithmetic units. Examples of arithmetic units include a CPU (Central Processing Unit), a GPU (Graphics Processing Unit), a GPGPU (General-Purpose computing on Graphics Processing Units), an APU (Accelerated Processing Unit), and the like.

[0022] In the following embodiments, a RAM (Random Access Memory) with a reference number is a memory in which information is temporarily stored and is used as a work memory by the processor.

[0023] In the following embodiments, the signed storage is one or more non-volatile storage devices that store various programs and various parameters. Examples of non-volatile storage devices include flash memory (SSD (Solid State Drive)), magnetic disks (e.g., hard disks), or magnetic tapes.

[0024] In the following embodiments, the signed communication interface (I / F) is an interface that includes a communication processor and an antenna, etc. The communication interface manages communication between multiple computers. Examples of communication standards applicable to the communication interface include wireless communication standards such as 5G (5th Generation Mobile Communication System), Wi-Fi (registered trademark), or Bluetooth (registered trademark).

[0025] In the following embodiments, "A and / or B" is synonymous with "at least one of A and B." That is, "A and / or B" means that it may be A alone, or B alone, or a combination of A and B. Furthermore, in this specification, the same concept as "A and / or B" applies when expressing three or more things linked by "and / or."

[0026] [First Embodiment]

[0027] Figure 1 shows an example of the configuration of the data processing system 10 according to the first embodiment.

[0028] As shown in Figure 1, the data processing system 10 includes a data processing device 12 and a smart device 14. An example of the data processing device 12 is a server.

[0029] The data processing device 12 comprises a computer 22, a database 24, and a communication interface 26. The computer 22 is an example of a "computer" related to the technology of this disclosure. The computer 22 comprises a processor 28, RAM 30, and storage 32. The processor 28, RAM 30, and storage 32 are connected to a bus 34. The database 24 and the communication interface 26 are also connected to the bus 34. The communication interface 26 is connected to a network 54. An example of the network 54 is a WAN (Wide Area Network) and / or a LAN (Local Area Network).

[0030] The smart device 14 comprises a computer 36, a reception device 38, an output device 40, a camera 42, and a communication interface 44. The computer 36 comprises a processor 46, RAM 48, and storage 50. The processor 46, RAM 48, and storage 50 are connected to a bus 52. The reception device 38, output device 40, and camera 42 are also connected to the bus 52.

[0031] The reception device 38 is equipped with a touch panel 38A and a microphone 38B, etc., and receives user input. The touch panel 38A receives user input by detecting contact with an object (e.g., a pen or finger). The microphone 38B receives user input by detecting the user's voice. The control unit 46A transmits data indicating the user input received by the touch panel 38A and microphone 38B to the data processing device 12. In the data processing device 12, the specific processing unit 290 acquires the data indicating the user input.

[0032] The output device 40 includes a display 40A and a speaker 40B, and presents data to the user 20 by outputting the data in a form perceptible to the user 20 (e.g., audio and / or text). The display 40A displays visible information such as text and images according to instructions from the processor 46. The speaker 40B outputs audio according to instructions from the processor 46. The camera 42 is a small digital camera equipped with an optical system such as a lens, aperture, and shutter, and an image sensor such as a CMOS (Complementary Metal-Oxide-Semiconductor) image sensor or a CCD (Charge Coupled Device) image sensor.

[0033] Communication interface 44 is connected to network 54. Communication interfaces 44 and 26 are responsible for the exchange of various types of information between processor 46 and processor 28 via network 54.

[0034] Figure 2 shows an example of the main functions of the data processing device 12 and the smart device 14.

[0035] As shown in Figure 2, in the data processing device 12, a specific processing is performed by the processor 28. A specific processing program 56 is stored in the storage 32. The specific processing program 56 is an example of a "program" related to the technology of this disclosure. The processor 28 reads the specific processing program 56 from the storage 32 and executes the read specific processing program 56 on the RAM 30. The specific processing is realized by the processor 28 operating as a specific processing unit 290 according to the specific processing program 56 executed on the RAM 30.

[0036] The storage 32 stores the data generation model 58 and the emotion identification model 59. The data generation model 58 and the emotion identification model 59 are used by the identification processing unit 290.

[0037] In the smart device 14, the processor 46 performs the reception output processing. The storage 50 stores the reception output program 60. The reception output program 60 is used in conjunction with a specific processing program 56 by the data processing system 10. The processor 46 reads the reception output program 60 from the storage 50 and executes the read reception output program 60 on the RAM 48. The reception output processing is realized by the processor 46 operating as a control unit 46A according to the reception output program 60 executed on the RAM 48.

[0038] Next, the specific processing performed by the specific processing unit 290 of the data processing device 12 will be described. In the following description, the data processing device 12 will be referred to as the "server" and the smart device 14 as the "terminal".

[0039] This invention relates to a system that receives family structure, current contract status, and communication cost information entered by a user, generates an optimal communication plan for each user, and presents the results. Specific embodiments are shown below.

[0040] User input phase

[0041] The user uses a device to enter information about their family structure, current contract status, and communication costs. This information includes the number and relationship of family members, the type of communication service provider each member is subscribed to, and each member's monthly communication costs. For example, the user enters the following information:

[0042] Family composition: 1 parent, 2 children

[0043] Current contract companies: Parent (Provider A), Child 1 (Provider B), Child 2 (Provider C)

[0044] Monthly communication expenses for each member: Parent (8000 yen), Child 1 (5000 yen), Child 2 (4000 yen)

[0045] Data transmission and analysis phase

[0046] The terminal sends the entered data to the server. The server receives this data, integrates it, and analyzes it. This analysis includes calculating the communication costs for the user's entire family and comparing the current plan with various SoftBank-related plans (e.g., SoftBank, Y!mobile, SoftBank Hikari, SoftBank Air).

[0047] Recommended plan generation phase

[0048] Based on the analysis results, the server generates the most economical communication plan for the user. The generated plan is customized according to each member's data usage and service requirements. For example, the following recommended plan may be generated:

[0049] Parents: Provider D / 5000 yen per month (savings from the current 8000 yen)

[0050] Child 1: Provider D / 3000 yen / month (savings from the current 5000 yen)

[0051] Child 2: Provider D / 2000 yen / month (savings from the current 4000 yen)

[0052] Home internet: Provider E / 4500 yen / month (new contract)

[0053] Results presentation phase

[0054] The server sends information about the generated recommended plan to the device. The device receives this information and displays it to the user. The displayed information includes details of each plan, the amount that can be saved, and information about the switching procedure. It also displays guidance and promotional information to direct users to specific telecommunications service providers.

[0055] For example, it will be displayed as follows:

[0056] Recommended plan:

[0057] Parent: Provider D - 5000 yen (Currently: 8000 yen, Provider A)

[0058] Child 1: Provider D - 3000 yen (Currently: 5000 yen, Provider B)

[0059] Child 2: Provider D - 2000 yen (Currently: 4000 yen, Provider C)

[0060] Home Internet: Provider E - 4500 yen (new contract)

[0061] Total communication costs: 14,500 yen (Current total: 21,000 yen)

[0062] Savings: 6500 yen

[0063] Click here to proceed with the switch.

[0064] Based on the information provided, users can view information such as the procedures for switching to a specific telecommunications service provider and additional promotional benefits.

[0065] This system allows users to efficiently manage their entire family's communication expenses and easily switch to the optimal communication plan, thereby enjoying economic benefits.

[0066] The following describes the processing flow.

[0067] Step 1:

[0068] The user enters family structure, current contract status, and communication expense information into the device. The device receives this information and displays a confirmation screen to the user.

[0069] Step 2:

[0070] The user reviews the entered information and presses the submit button. The terminal sends the reviewed information to the server.

[0071] Step 3:

[0072] The server receives data sent from the terminal. The received data includes the number of family members, each member's contracted provider, and communication cost information.

[0073] Step 4:

[0074] The server analyzes the received data. This analysis includes calculating the total monthly communication costs for the entire family and comparing existing contract plans with plans from multiple communication service providers. For example, the total communication costs for the entire family are calculated.

[0075] Step 5:

[0076] Based on the analysis results, the server selects the optimal communication plan for each family member. During this process, it prioritizes plans from specific communication service providers.

[0077] Step 6:

[0078] The server generates information to present to the user based on the selected optimal communication plan. This includes the recommended plan for each member, the amount of savings if they switch to a new plan, and details of the switching procedure.

[0079] Step 7:

[0080] The server sends the generated information to the terminal. The terminal receives this information and displays it to the user.

[0081] Step 8:

[0082] The user reviews the recommended plan. The device displays instructions for the switching process, along with relevant promotional information.

[0083] Step 9:

[0084] If a user wishes to switch, that information is resent from the terminal to the server. The server then sends back the appropriate procedural information and arranges for the final contract change to be processed.

[0085] (Example 1)

[0086] Next, we will describe Example 1. In the following description, the data processing device 12 will be referred to as the "server," and the smart device 14 will be referred to as the "terminal."

[0087] In recent years, the increasing number of communication service options has made it difficult for users to choose the optimal plan. Furthermore, when families have contracts with different communication service providers, communication costs often become unnecessarily high. In this situation, there is a need for a system that allows users to easily find the best communication plan and enjoy the economic benefits.

[0088] The identification process performed by the identification processing unit 290 of the data processing device 12 in Example 1 is realized by the following means.

[0089] In this invention, the server includes means for receiving family structure, current contract status, and communication cost information entered by the user; means for the server to analyze data transmitted from the terminal, calculate the total communication cost for the family, and compare multiple communication service plans; means for presenting the generated optimal communication plan to the user; and means for displaying information that guides the user to a specific communication service provider. This makes it easy for the user to optimize the total communication cost for the family and switch to an economical communication plan.

[0090] "User" refers to anyone who uses an information system or device.

[0091] "Family structure" refers to the number of members and their relationships within a particular household.

[0092] "Contract status" refers to the details of the telecommunications service provider and each plan that the user currently has a contract with.

[0093] "Communication expense information" refers to information regarding the monthly communication service fees paid by each member.

[0094] A "terminal" refers to a device (e.g., smartphone, tablet, personal computer) used by a user to input information and communicate with a server via the internet.

[0095] A "server" refers to a computer system that receives, processes, and transmits information over a network.

[0096] "Data analysis" refers to the process of investigating and evaluating collected data using statistical or logical methods.

[0097] A "communications service provider" refers to a company that provides communication-related services, such as internet access and telephone services.

[0098] A "communication plan" refers to a contract for a communication service with specific fees and service content.

[0099] The "optimal communication plan" refers to a contract for a communication service that is the most economical and best suited to the user's needs.

[0100] An "analysis engine" refers to software or algorithms used to analyze data.

[0101] "JSON format" refers to a data exchange format, specifically JavaScript (registered trademark) Object Notation.

[0102] An "HTTP request" refers to a data request message sent from a client to a server.

[0103] A "computer system" refers to a collection of hardware and software used to execute programs and process data.

[0104] This invention relates to a system that receives family structure, current contract status, and communication cost information entered by a user, generates an optimal communication plan for each user, and presents the results. The following describes specific embodiments of this system.

[0105] User input phase

[0106] The user uses a device to enter information about their family structure, current contract status, and communication costs. This information includes the number and relationship of family members, the type of communication service provider each member is subscribed to, and each member's monthly communication costs. For example, the user enters the following information:

[0107] Family composition: 1 parent, 2 children

[0108] Current contract companies: Parent (Provider A), Child 1 (Provider B), Child 2 (Provider C)

[0109] Monthly communication expenses for each member: Parent (8000 yen), Child 1 (5000 yen), Child 2 (4000 yen)

[0110] The data entered by the user is converted to JSON format by the device and sent to the server.

[0111] Data transmission and analysis phase

[0112] The terminal sends the data entered by the user to the server. This data is sent using an HTTP POST request. The server receives this data and stores it in a database. MySQL® or PostgreSQL are used as the database.

[0113] The server launches an analysis engine (such as a Python or R script) to analyze the received data. The analysis engine calculates the communication costs for the user's entire family and compares the current plan with multiple communication service plans available on the market (e.g., major communication service providers, network operators). This analysis is performed by obtaining the latest plan information via an API or by using web scraping techniques.

[0114] Recommended plan generation phase

[0115] Based on the analysis results, the server generates the most economical communication plan for the user. This generation process uses an algorithm that selects each plan to minimize the total communication cost. For example, the following recommended plan might be generated:

[0116] Parents: Provider D / 5000 yen per month (savings from the current 8000 yen)

[0117] Child 1: Provider D / 3000 yen / month (savings from the current 5000 yen)

[0118] Child 2: Provider D / 2000 yen / month (savings from the current 4000 yen)

[0119] Home internet: Provider E / 4500 yen / month (new contract)

[0120] Results presentation phase

[0121] The server sends information about the generated recommended plan to the device. The device receives this information and displays it to the user. The displayed information includes details about each plan, the amount that can be saved, and information about the switching procedure. For example, it may look like this:

[0122] Recommended plan:

[0123] Parent: Provider D - 5000 yen (Currently: 8000 yen, Provider A)

[0124] Child 1: Provider D - 3000 yen (Currently: 5000 yen, Provider B)

[0125] Child 2: Provider D - 2000 yen (Currently: 4000 yen, Provider C)

[0126] Home Internet: Provider E - 4500 yen (new contract)

[0127] Total communication costs: 14,500 yen (Current total: 21,000 yen)

[0128] Savings: 6500 yen

[0129] Click here to proceed with the switch.

[0130] Based on the information provided, users can proceed with the process of switching to a specific telecommunications service provider. They can also check for additional promotional offers. This allows users to efficiently manage their family's telecommunications expenses and easily switch to the optimal telecommunications plan.

[0131] As an example of a specific prompt, enter the following prompt into the generative AI model:

[0132] Based on the user's family structure, current contract status, and communication expense information, please generate and present the optimal communication plan.

[0133] An example of the output would be as follows:

[0134] Recommended plan:

[0135] Parent: Provider D - 5000 yen (Currently: 8000 yen, Provider A)

[0136] Child 1: Provider D - 3000 yen (Currently: 5000 yen, Provider B)

[0137] Child 2: Provider D - 2000 yen (Currently: 4000 yen, Provider C)

[0138] Home Internet: Provider E - 4500 yen (new contract)

[0139] Total communication costs: 14,500 yen (Current total: 21,000 yen)

[0140] Savings: 6500 yen

[0141] Click here to proceed with the switch.

[0142] As described above, this invention provides an effective means for users to easily find the optimal communication plan and enjoy economic benefits.

[0143] The flow of the specific processing in Example 1 will be explained using Figure 11.

[0144] Step 1: Enter user data

[0145] The user uses a device to enter information about their family structure, current contract status, and communication expenses. Input fields include the number and relationship of family members, each member's communication service provider, and each member's monthly communication expenses. For example, the user might enter the following information:

[0146] Family composition: 1 parent, 2 children

[0147] Current contract companies: Parent (Provider A), Child 1 (Provider B), Child 2 (Provider C)

[0148] Monthly communication expenses for each member: Parent (8000 yen), Child 1 (5000 yen), Child 2 (4000 yen)

[0149] input:

[0150] Family composition data

[0151] Current contract status data

[0152] Communication expense data

[0153] output:

[0154] Input data formatted on the terminal (JSON format)

[0155] Operation:

[0156] The user enters information into the input form on the device and clicks the "Submit" button. The device converts this information into JSON format.

[0157] Step 2: Send

[0158] The terminal sends the formatted input data to the server. An HTTP POST request is used for this process.

[0159] input:

[0160] Formatted input data (JSON format)

[0161] output:

[0162] Data sent to the server

[0163] Operation:

[0164] The device sends data to the specified API endpoint on the server using an HTTP POST request.

[0165] Step 3: Data reception and storage

[0166] The server receives the transmitted data and stores it in the database. The database used is typically MySQL or PostgreSQL.

[0167] input:

[0168] Data sent from the device

[0169] output:

[0170] Data stored in the database

[0171] Operation:

[0172] The server receives an HTTP request, parses its contents, and saves them to the database. Database connection operations and INSERT operations are then performed.

[0173] Step 4: Data Analysis

[0174] The server starts an analysis engine (such as a Python script or R script) to analyze the stored data and performs the following processes:

[0175] 1. Calculate the communication costs for the user's entire family.

[0176] 2. Compare the current plan with multiple communication service plans available on the market.

[0177] input:

[0178] Data stored in the database

[0179] output:

[0180] Analysis results (current communication costs and optimized communication plans)

[0181] Operation:

[0182] The server starts the analysis engine, retrieves the necessary data from the database, and performs the analysis. The analysis engine retrieves the latest plan information via API and uses it as a comparison target.

[0183] Step 5: Generate Recommended Plan

[0184] Based on the analysis results, the server generates the most economical communication plan for the user. This generation process is carried out by an algorithm that selects the plan with the lowest total communication cost.

[0185] input:

[0186] Analysis results data

[0187] output:

[0188] Optimal communication plan data

[0189] Operation:

[0190] The server executes an optimal plan generation algorithm based on the analysis results and assigns the best plan to each family member.

[0191] Step 6: Submit the results

[0192] The server sends the generated optimal plan information to the terminal. This information is serialized into JSON format and sent as an HTTP response.

[0193] input:

[0194] Optimal communication plan data (JSON format)

[0195] output:

[0196] Result data sent to the terminal

[0197] Operation:

[0198] The server serializes the optimal plan data into JSON format and sends it as an HTTP response.

[0199] Step 7: Presenting results to the user

[0200] The device analyzes recommended plan data received from the server and displays it on the user interface. The displayed information includes details of each plan, the amount of savings, and information on how to switch plans.

[0201] input:

[0202] Result data received from the server

[0203] output:

[0204] Content displayed to the user

[0205] Operation:

[0206] The device analyzes received data and displays the optimal plan for the user. It also simultaneously displays information on switching procedures and promotional campaigns.

[0207] (Application Example 1)

[0208] Next, we will explain Application Example 1. In the following explanation, the data processing device 12 will be referred to as the "server," and the smart device 14 will be referred to as the "terminal."

[0209] In today's world, optimizing household communication and purchasing expenses is a major challenge. In particular, with multiple internet providers and communication plans available, it is difficult for each household to make the most economical choice. Similarly, selecting the optimal product while considering the entire household's purchasing history and budget information is equally difficult. Therefore, there is a need for a system that allows each household to reduce unnecessary expenses and efficiently select communication plans and products.

[0210] The specific processing performed by the specific processing unit 290 of the data processing device 12 in Application Example 1 is realized by the following means.

[0211] In this invention, the server includes means for receiving family structure, current contract status, and communication cost information entered by the user; means for analyzing the received information and generating the most economical communication plan; means for presenting the generated communication plan to the user; means for displaying information that guides the user to a specific communication service provider; means for receiving family structure, current purchase history, and budget information; means for analyzing the received purchase information and generating an optimal product list within the budget; and means for presenting the generated product list. This optimizes communication and purchase costs for the entire household, enabling efficient and economical choices.

[0212] "Family structure" refers to the number and relationships of each member within a household.

[0213] "Current contract status" refers to the type of telecommunications service provider and contract details used by each household member.

[0214] "Communication expense information" refers to the details of the communication expenses that each household member pays each month.

[0215] "Purchase history" refers to a record of products and services that a user has purchased in the past.

[0216] "Budget information" refers to the monthly spending limit set by the user.

[0217] A "communication plan" refers to the terms of a contract for services such as internet and telephone provided by a communication service provider.

[0218] A "product list" refers to a list of multiple products selected based on the user's requirements.

[0219] "Analysis" refers to the process of deriving the optimal choice based on received information using statistical processing and machine learning models.

[0220] A "server" refers to a computer system that performs analysis, stores data, and provides information to users.

[0221] "Display means" refers to an interface for visually presenting generated communication plans and product lists to the user.

[0222] The "data transmission phase" refers to the process of sending information entered by the user to the server.

[0223] This invention relates to a system that receives family structure, current contract status, and communication expense information entered by a user, generates an optimal communication plan and purchase list for each user, and presents the results. Specific embodiments are described below.

[0224] User input phase

[0225] First, the user uses their device to enter information about their family structure, current contract status, communication expenses, purchase history, and budget. This information includes the number and relationship of family members, the type of communication service provider each member is subscribed to, each member's monthly communication expenses, past purchase history, and the set monthly budget.

[0226] Data transmission phase

[0227] The terminal sends the entered data to the server. The server receives this data, integrates it, and analyzes it.

[0228] Data Analysis Phase

[0229] The server uses data analysis tools such as Python's NumPy and Pandas to analyze the received data. For analyzing communication plans, it compares the current plan with plans offered by various communication service providers. In addition, it uses generative AI models (such as Scikit-learn and TENSORFLOW®) to generate optimal product lists based on purchase history and budget information.

[0230] As a concrete example, consider the case where the following information is entered:

[0231] Family composition: 1 adult, 2 children

[0232] Current contract companies: Adult (Provider A), Child 1 (Provider B), Child 2 (Provider C)

[0233] Monthly communication costs for each member: Adult (8000 yen), Child 1 (5000 yen), Child 2 (4000 yen)

[0234] Purchase history: Daily necessities (shampoo, toothpaste, etc.), food (rice, vegetables, etc.)

[0235] Monthly budget: Adult (30,000 yen), Child 1 (10,000 yen), Child 2 (10,000 yen)

[0236] Based on this information, the server generates the most economical communication plan and a list of optimal products within the budget.

[0237] Recommended plan generation phase

[0238] Based on the analysis results, the server generates the most economical communication plan and product list for each user, customizing it according to their data usage and budget. For example, the following recommended plan might be generated:

[0239] Adults: Provider D / 5000 yen / month (savings from the current 8000 yen)

[0240] Child 1: Provider D / 3000 yen / month (savings from the current 5000 yen)

[0241] Child 2: Provider D / 2000 yen / month (savings from the current 4000 yen)

[0242] Home internet: Provider E / 4500 yen / month (new contract)

[0243] Recommended product list: Shampoo, toothpaste, rice, vegetables

[0244] Results presentation phase

[0245] The server sends the generated recommended plan and product list information to the device. The device receives this information and displays it to the user. The displayed information includes details of each plan, a product list, the amount that can be saved, and information on the switching procedure. It also displays information about promotions and campaigns that guide users to specific communication service providers and products.

[0246] Examples of specific prompt statements are as follows:

[0247] User input information:

[0248] Family composition: 1 adult, 2 children

[0249] Purchase history: Daily necessities, food

[0250] Monthly budget: Adult (30,000 yen), Child 1 (10,000 yen), Child 2 (10,000 yen)

[0251] Based on this information, generate a list of the best products within the budget and present it to the user.

[0252] This system enables users to efficiently manage their entire family's communication and purchasing expenses, easily switch to the optimal communication plan, and enjoy economic benefits by purchasing the most suitable products.

[0253] The flow of a specific process in Application Example 1 will be explained using Figure 12.

[0254] Step 1:

[0255] The user enters family structure, current contract status, communication expense information, as well as purchase history and budget information into the terminal. The entered information is as follows:

[0256] Family composition: 1 adult, 2 children

[0257] Current contract companies: Adult (Provider A), Child 1 (Provider B), Child 2 (Provider C)

[0258] Monthly communication costs for each member: Adult (8000 yen), Child 1 (5000 yen), Child 2 (4000 yen)

[0259] Purchase history: Daily necessities (shampoo, toothpaste, etc.), food (rice, vegetables, etc.)

[0260] Monthly budget: Adult (30,000 yen), Child 1 (10,000 yen), Child 2 (10,000 yen)

[0261] Step 2:

[0262] The terminal sends the entered data to the server. Here, the data is formatted in a series of formats such as JSON, and a smartphone is used as the hardware for this process.

[0263] Step 3:

[0264] The server analyzes the received data. This analysis uses Python's NumPy and Pandas libraries. First, it integrates the family's overall communication cost data and sums up the current communication costs for each member. The output of this data analysis provides statistical information about the current plan.

[0265] Step 4:

[0266] The server generates the most economical communication plan based on the analysis results. Here, a generative AI model (such as Scikit-learn) is used to compare plans from multiple communication service providers. The output provides a suggested communication plan best suited to each member.

[0267] Step 5:

[0268] The server generates an optimal product list for each user within their monthly budget, based on their purchase history and budget information. It uses a generation AI model (such as TensorFlow) to analyze the user's purchase history and budget data. The output of this process is a product list best suited to each user's needs.

[0269] Step 6:

[0270] The server sends the generated communication plan and product list information to the terminal. This includes details about the communication plan and product list, as well as information on how much can be saved within the budget.

[0271] Step 7:

[0272] The terminal displays the communication plan and product list received from the server to the user. A graphical user interface (GUI) is used to present the information in a visually easy-to-understand manner. Based on this information, the user can consider changing their communication plan and purchase the most suitable product.

[0273] Furthermore, an emotion engine that estimates the user's emotions may be incorporated. That is, the identification processing unit 290 may use the emotion identification model 59 to estimate the user's emotions and perform identification processing using the user's emotions.

[0274] This invention combines a system that receives family structure, current contract status, and communication cost information entered by the user, generates an optimal communication plan for each user, and presents the results with an emotion engine that recognizes the user's emotions. Specific embodiments are shown below.

[0275] User input phase

[0276] The user uses a device to enter information about their family structure, current contract status, and communication costs. This information includes the number and relationship of family members, the type of communication service provider each member is subscribed to, and each member's monthly communication costs. For example, the user might enter the following information:

[0277] Family composition: 1 parent, 2 children

[0278] Current contract companies: Parent (Provider A), Child 1 (Provider B), Child 2 (Provider C)

[0279] Monthly communication fees for each member: Parent (8000 yen), Child 1 (5000 yen), Child 2 (4000 yen)

[0280] Data transmission and analysis phase

[0281] The terminal transmits the input data to the server. The server receives this data, integrates it, and analyzes it. The analysis includes calculating the communication fees for the entire user's family and comparing the existing contract plan with the plans of multiple communication service providers. For example, the total communication fees for the family are calculated.

[0282] Recommended plan generation phase

[0283] Based on the analysis results, the server selects the optimal communication plan for each family member. At this time, it is processed so that the plan of a specific communication service provider is prioritized.

[0284] Emotion engine utilization phase

[0285] An emotion engine is incorporated into the server. The emotion engine recognizes the user's emotional state using the user's input and the terminal's camera function. The emotions recognized by the emotion engine identify states such as the user being relaxed, excited, or feeling stressed. Based on this emotional state, the method of presenting the recommended plan is adjusted. For example, when the user is feeling stressed, the system presents concise and easy-to-understand information.

[0286] Result presentation phase

[0287] The server sends information about the generated recommended plan to the device. The device receives this information and displays it to the user. The displayed information includes details of each plan, the amount that can be saved, and information about the switching procedure. It also displays guidance and promotional information to direct users to specific telecommunications service providers. Furthermore, it utilizes an emotion engine to present information at a timing and in a manner that responds to the user's emotions.

[0288] For example, it will be displayed as follows:

[0289] Recommended plan:

[0290] Parent: Provider D - 5000 yen (Currently: 8000 yen, Provider A)

[0291] Child 1: Provider D - 3000 yen (Currently: 5000 yen, Provider B)

[0292] Child 2: Provider D - 2000 yen (Currently: 4000 yen, Provider C)

[0293] Home Internet: Provider E - 4500 yen (new contract)

[0294] Total communication costs: 14,500 yen (Current total: 21,000 yen)

[0295] Savings: 6500 yen

[0296] Click here to proceed with the switch.

[0297] Based on the information presented, users can review procedures for switching to a specific telecommunications service provider and see information about additional promotional offers. The emotional engine allows users to select the optimal plan in a relaxed state.

[0298] This system enables users to efficiently manage the communication expenses of the entire family and enjoy economic benefits by easily switching to an optimal communication plan. In addition, by utilizing the emotion engine, the user experience can be further improved.

[0299] The processing flow will be described below.

[0300] Step 1:

[0301] The user inputs family composition, current contract status, and communication expense information into the terminal. The input fields require the number and relationship of family members, the contract providers of each member, and their communication expenses. For example, the user inputs information such as family composition (1 parent, 2 children), parent (provider A, 8000 yen per month), child 1 (provider B, 5000 yen per month), child 2 (provider C, 4000 yen per month).

[0302] Step 2:

[0303] The user confirms the input and presses the send button. The terminal sends that information to the server. The sent data includes family composition, contract status, and communication expense information.

[0304] Step 3:

[0305] The server receives the data sent from the terminal. To convert the received data into a form that is easy to analyze, each data item is extracted and formatted.

[0306] Step 4:

[0307] The server analyzes the received data. The analysis includes calculating the total communication expenses of the entire family and comparing the existing contract plan with the plans of multiple communication service providers. For example, the total communication expenses of the family (8000 yen + 5000 yen + 4000 yen = 17000 yen) are calculated.

[0308] Step 5:

[0309] Based on the analysis results, the server selects the optimal communication plan for each family member. It prioritizes plans from specific communication service providers and determines the most economical plan for the user.

[0310] Step 6:

[0311] The server uses an emotion engine to recognize the user's current emotional state. The emotion engine uses the device's camera and haptic sensors to analyze the user's facial expressions and actions while they are typing.

[0312] Step 7:

[0313] Based on the results from the emotion engine, the server adjusts how it presents recommended plans according to the user's emotional state. For example, if the system detects that the user is stressed, it will present information in a concise manner.

[0314] Step 8:

[0315] The server sends information about the generated recommended plan to the device. The transmitted data includes details of each plan, the amount you can save, and instructions on how to switch plans.

[0316] Step 9:

[0317] The device displays information received from the server to the user. This information includes recommended plans, estimated savings, specific switching procedures, and relevant promotional information.

[0318] Step 10:

[0319] The user reviews the presented information and decides whether to switch to a specific telecommunications service provider. If they wish to switch, they send that information from their device to the server.

[0320] Step 11:

[0321] Based on the user's selection, the server resends information regarding the appropriate contract modification procedure. It also provides links and information on necessary documents for the contract modification, supporting the user in easily completing the process.

[0322] (Example 2)

[0323] Next, we will describe Example 2. In the following description, the data processing device 12 will be referred to as the "server" and the smart device 14 will be referred to as the "terminal".

[0324] In today's world, optimizing household communication costs is a crucial issue, but selecting the optimal plan from a diverse range of service providers and complex pricing plans is extremely difficult for users. Furthermore, flexible responses tailored to the user's emotional state are required, but conventional systems do not adequately address this. Therefore, there is a need for a system that allows users to select the optimal plan without experiencing stress.

[0325] The identification process performed by the identification processing unit 290 of the data processing device 12 in Example 2 is realized by the following means.

[0326] In this invention, the server includes means for receiving family structure, current contract status, and communication cost information entered by the user; means for analyzing the received information and generating the most economical communication plan; means for presenting the generated communication plan to the user; and means for recognizing the user's emotions and adjusting the method of presenting the communication plan based on those emotions. As a result, the user can receive appropriate information presentation according to their emotional state, efficiently optimize the communication costs for the entire family, and enjoy economic benefits.

[0327] "User" refers to an individual or head of household who uses this system.

[0328] "Family structure" refers to information indicating the number of members in the household, including the user, and their relationships.

[0329] "Current contract status" refers to the details of the communication service providers and contract plans used by each member of the household.

[0330] "Communication expense information" refers to information showing the monthly communication expenses paid by each member of the household.

[0331] "Means of receiving" refers to communication devices or software that allow the server to receive information entered by the user.

[0332] "Means of analysis" refers to algorithms and processing units used to calculate and select the most economical communication plan based on the received information.

[0333] "Generating means" refers to the combination of software and hardware used to create the optimal communication plan based on the analysis results.

[0334] "Means of presentation" refers to devices or software that display or notify the user of the generated optimal communication plan.

[0335] "Means of recognizing emotions" refers to sensors and algorithms that use user input or camera functions to determine the user's emotional state.

[0336] "Means of adjustment" refers to devices or software that modify the way communication plans are presented based on perceived emotions.

[0337] "Communication service provider" refers to a company or organization that provides communication services.

[0338] This invention is a system that collects family structure, current contract status, and communication cost information entered by the user, generates an optimal communication plan for each user, and presents the results. Furthermore, by combining it with an emotion engine that recognizes the user's emotions, the user experience can be further improved. Specific embodiments are shown below.

[0339] User input phase

[0340] The user uses a device to enter information about their family structure, current contract status, and communication costs. This information includes the number and relationship of family members, the type of communication service provider each member is subscribed to, and each member's monthly communication costs. For example, the following information is entered:

[0341] Family composition: 1 parent, 2 children

[0342] Current contract companies: Parent (communication service provider A), Child 1 (communication service provider B), Child 2 (communication service provider C)

[0343] Monthly communication expenses for each member: Parent (8000 yen), Child 1 (5000 yen), Child 2 (4000 yen)

[0344] Data transmission and analysis phase

[0345] The terminal sends the entered data to the server. The server receives this data, integrates it, and performs analysis. This analysis includes calculating the total communication costs for the entire family and comparing each contract plan with plans from multiple communication service providers. For example, by calculating the total communication costs for the entire family and comparing the plans from each communication service provider, the optimal plan is selected.

[0346] Recommended plan generation phase

[0347] The server selects the optimal communication plan for each family member based on the analysis results. In this process, it adjusts the settings to prioritize plans from specific communication service providers. For example, if it is recommended to unify each member's plan to provider D, the settings will be configured as follows:

[0348] Parent: Provider D - 5000 yen (Currently: 8000 yen, Provider A)

[0349] Child 1: Provider D - 3000 yen (Currently: 5000 yen, Provider B)

[0350] Child 2: Provider D - 2000 yen (Currently: 4000 yen, Provider C)

[0351] Emotional Engine Utilization Phase

[0352] The server incorporates an emotion engine that recognizes the user's emotional state using user input and the device's camera function. Based on the emotional state recognized by the emotion engine, the way recommended plans are presented is adjusted. For example, if the user is feeling stressed, the information will be presented in a concise and easy-to-understand manner.

[0353] Results presentation phase

[0354] The server sends information about the generated recommended plan to the device. The device receives this information and displays it to the user. The displayed information includes details about each plan, the amount that can be saved, and information about the switching procedure. For example, the user may see the following:

[0355] Recommended plan:

[0356] Parent: Provider D - 5000 yen (Currently: 8000 yen, Provider A)

[0357] Child 1: Provider D - 3000 yen (Currently: 5000 yen, Provider B)

[0358] Child 2: Provider D - 2000 yen (Currently: 4000 yen, Provider C)

[0359] Home Internet: Provider E - 4500 yen (new contract)

[0360] Total communication costs: 14,500 yen (Current total: 21,000 yen)

[0361] Savings: 6500 yen

[0362] Click here to proceed with the switch.

[0363] Based on the information presented, users can review procedures for switching to a specific telecommunications service provider and learn about additional promotional offers. The emotional engine allows users to select the optimal plan in a relaxed state.

[0364] This system allows users to efficiently manage their entire family's communication expenses and easily switch to the optimal communication plan, thereby enjoying economic benefits. Furthermore, by utilizing an emotion engine, the user experience can be further enhanced.

[0365] The flow of the specific processing in Example 2 will be explained using Figure 13.

[0366] Step 1: User Input

[0367] The user uses a device to enter information about their family structure, current contract status, and communication expenses. This includes the number and relationship of family members, the type of communication service provider each member is subscribed to, and each member's monthly communication expenses. For example, the following information might be entered:

[0368] Family composition: 1 parent, 2 children

[0369] Current contract companies: Parent (communication service provider A), Child 1 (communication service provider B), Child 2 (communication service provider C)

[0370] Monthly communication expenses for each member: Parent (8000 yen), Child 1 (5000 yen), Child 2 (4000 yen)

[0371] Input data: Family structure, contract status, communication expenses

[0372] Output data: User input information (family structure, contract status, communication expenses)

[0373] Step 2: Data transmission

[0374] The terminal sends the entered data to the server. This is primarily done over the internet, using secure protocols to ensure data security. For example, HTTPS communication is used.

[0375] Input data: User input information

[0376] Output data: User input information sent to the server

[0377] Step 3: Data reception and analysis

[0378] The server receives data sent from the user. Next, it integrates the received data and calculates the total communication costs for the entire family. Furthermore, it compares the existing contract plan with plans from multiple communication service providers. For example, the total communication cost is calculated, and the optimal communication plan is selected.

[0379] Input data: User input information

[0380] Data processing: Calculation of total family communication costs, comparison with existing plans.

[0381] Output data: Analysis results (optimal communication plan)

[0382] Step 4: Generate Recommended Plan

[0383] The server selects the optimal communication plan for each family member based on the analysis results. During this process, the server adjusts to prioritize plans from specific communication service providers. For example, it might be configured to recommend a plan from provider D to each member.

[0384] Input data: Analysis results

[0385] Data processing: Selection of the optimal communication plan

[0386] Output data: Recommended plan

[0387] Step 5: Recognizing your emotional state

[0388] The server uses an emotion engine to recognize the user's emotional state using user input and the device's camera function. Based on the emotional state recognized by the emotion engine, the server adjusts how recommended plans are presented. For example, if the user is feeling stressed, the information will be presented in a concise and easy-to-understand manner.

[0389] Input data: User behavior data, device camera data

[0390] Data processing: Analysis of emotional states

[0391] Output data: Adjusted presentation method

[0392] Step 6: Submit plan information

[0393] The server sends information about the generated recommended plan to the device. This may happen in real time, and notifications may be used.

[0394] Input data: Recommended plan, adjusted presentation method

[0395] Output data: Plan information sent to the terminal

[0396] Step 7: Displaying plan information

[0397] The device receives the transmitted information and displays it to the user. The displayed information includes details of each plan, the amount that can be saved, and information about the switching process. Specifically, it will be displayed as follows:

[0398] Recommended plan:

[0399] Parent: Provider D - 5000 yen (Currently: 8000 yen, Provider A)

[0400] Child 1: Provider D - 3000 yen (Currently: 5000 yen, Provider B)

[0401] Child 2: Provider D - 2000 yen (Currently: 4000 yen, Provider C)

[0402] Home Internet: Provider E - 4500 yen (new contract)

[0403] Total communication costs: 14,500 yen (Current total: 21,000 yen)

[0404] Savings: 6500 yen

[0405] Click here to proceed with the switch.

[0406] Input data: Plan information sent to the device

[0407] Output data: Information to be displayed to the user

[0408] Step 8: Selection and Procedure Implementation

[0409] The user selects the most suitable plan from those presented and completes the necessary procedures through their device. Specifically, they check the estimated savings and proceed with the process of switching to a specific communication service provider (Provider D).

[0410] Input data: Displayed plan information

[0411] Output data: User selection and procedure information

[0412] (Application Example 2)

[0413] Next, we will explain application example 2. In the following explanation, the data processing device 12 will be referred to as a "server" and the smart device 14 as a "terminal".

[0414] While conventional communication plan suggestion systems could present users with the most suitable communication plan, they had limitations in improving the user experience because they presented information uniformly without considering the user's emotional state. Furthermore, particularly in face-to-face interactions at physical stores, there was a lack of means to understand the customer's emotional state and provide information at the appropriate time and in the right way, resulting in a low adoption rate of the suggested plans. Therefore, there was a need for a system that could improve customer satisfaction while efficiently suggesting the most suitable communication plan.

[0415] The specific processing performed by the specific processing unit 290 of the data processing device 12 in Application Example 2 is realized by the following means.

[0416] In this invention, the server includes means for receiving information on family structure, current contract status, and communication costs entered by the user; means for analyzing the received information and generating the most economical communication plan; means for presenting the generated communication plan to the user; means for displaying information that guides the user to a specific communication service provider; and means for recognizing the customer's emotional state via a camera and display mounted on smart glasses and adjusting the information presentation method. This makes it possible to propose appropriate information based on the customer's emotional state when serving customers in physical stores, thereby improving customer satisfaction and communication plan adoption rates.

[0417] "User-entered family structure" refers to information about the number and relationships of family members that the user enters using their device.

[0418] "Current contract status" refers to information about the type of telecommunications service provider and contract details used by the user and family members.

[0419] "Communication expense information" refers to information regarding the communication expenses that the user and each family member pays each month.

[0420] "Analysis" refers to data processing and evaluation work to select the optimal communication plan based on the received user input data.

[0421] "Generating the most economical communication plan" means deriving the most cost-effective communication plan for the user and their family.

[0422] "Presenting the generated communication plan to the user" means clearly displaying the details of the communication plan selected based on the evaluation results to the user.

[0423] "Displaying information" means providing various types of information in a visual format so that users are guided to a specific telecommunications service provider.

[0424] A "camera mounted on smart glasses" refers to a small camera built into a glasses-type wearable device that has the function of acquiring video in real time.

[0425] A "smart glasses display" refers to a small display built into smart glasses, which is a device used to display information to the user.

[0426] "Recognizing the customer's emotional state" means analyzing video data from a camera attached to smart glasses to identify emotions such as whether the customer is relaxed, excited, or stressed.

[0427] "Adjusting the method of information presentation" means optimizing the timing and method of providing information based on the customer's emotional state.

[0428] The present invention relates to a communication plan suggestion system for optimizing communication costs for an entire family, and includes a function to recognize the user's emotions and adjust the method of information presentation. Specific embodiments are described below.

[0429] System Configuration

[0430] Program description:

[0431] The system receives information from the user regarding family structure, current contract status, and communication costs, and based on this, generates and presents the most economical communication plan. It also uses a camera mounted on smart glasses to recognize the user's emotional state and adjusts the information presentation method based on this information. The following hardware and software are used for this process.

[0432] Hardware:

[0433] Smart glasses: Wearable devices with a built-in camera and display that capture video in real time and display information.

[0434] High-performance cloud server: Performs data analysis and generates communication plans.

[0435] software:

[0436] Face recognition and emotion analysis engine: Uses OpenCV and the Emotion API to recognize faces from camera footage and analyze emotional states.

[0437] Data analysis algorithm: Using Python and Scikit-learn, the system integrates communication cost information based on received data to select the optimal plan.

[0438] Real-time data communication: Data communication between smart glasses and the cloud server is performed using WebSocket and HTTPS.

[0439] Display software: Uses the smart glasses SDK to display analysis results to the user.

[0440] Processing Overview

[0441] 1. User input phase:

[0442] The user follows the instructions of a store staff member wearing smart glasses and enters information such as family composition, current contract status, and communication costs into the smart glasses' interface. This data is transmitted to a cloud server in real time.

[0443] 2. Data transmission and analysis phase:

[0444] The cloud server calculates the total communication costs for the entire family based on the received data, and compares and analyzes the existing contract plan with plans from multiple communication service providers. The analysis algorithm uses Python and Scikit-learn.

[0445] 3. Recommended plan generation phase:

[0446] Based on the analysis results, the cloud server selects the optimal communication plan for each family member and sends this information to the smart glasses.

[0447] 4. Emotional Engine Utilization Phase:

[0448] The smart glasses utilize a built-in camera and emotion analysis engine to analyze the customer's emotional state in real time. Based on this, the information presentation method is optimized; for example, detailed information is presented step-by-step when the user is relaxed, while concise information is presented all at once when the user is stressed.

[0449] 5. Results Presentation Phase:

[0450] The smart glasses display details of recommended data plans, potential savings, and information on how to switch. Based on this information, users can then proceed to switch to the optimal data plan.

[0451] Specific example

[0452] A store staff member wearing smart glasses interacts with the customer, who then inputs information about their family structure and communication expenses. The smart glasses' camera recognizes the customer's facial expressions, and an emotion analysis engine analyzes their emotions in real time. If the customer is relaxed, the smart glasses' display shows information such as "detailed potential savings" and "reasons for choosing this plan" in stages. If the customer is stressed, a concise message such as "You can save 6,500 yen by switching to this plan" is displayed.

[0453] Example of a prompt

[0454] "When the user is emotionally relaxed, generate prompt messages that present detailed plan information step by step."

[0455] "When the character is experiencing stress, generate a prompt that presents the most concise plan information in one go."

[0456] This system makes it possible to propose the optimal communication plan that takes into account the customer's emotional state during face-to-face interactions at physical stores, thereby improving customer satisfaction and the adoption rate of communication plans.

[0457] The flow of a specific process in Application Example 2 will be explained using Figure 14.

[0458] Step 1:

[0459] The user enters their family structure, current contract status, and communication cost information into the smart glasses interface, with the help of a store staff member wearing smart glasses. This information includes the contract status and monthly communication costs for each family member. The entered data is transmitted in real time from the smart glasses to a cloud server. The entered data includes family structure (e.g., 1 parent, 2 children), current contract companies (e.g., parent: Provider A, child 1: Provider B, child 2: Provider C), and each member's monthly communication cost (e.g., parent: 8,000 yen, child 1: 5,000 yen, child 2: 4,000 yen).

[0460] Step 2:

[0461] The cloud server begins analysis based on the received data. The analysis includes calculating the total communication costs for the entire family and comparing the existing contract plan with plans from multiple communication service providers. Data analysis is performed using Python and Scikit-learn. Here, the total communication costs for the entire family (e.g., 21,000 yen) are analyzed comprehensively as input data and compared with multiple communication plans. The output is a calculated optimal communication plan.

[0462] Step 3:

[0463] The cloud server selects the optimal communication plan for each family member based on the analysis results. In this process, the user's emotional state is not particularly considered; the optimal plan is selected purely from an economic standpoint. The selected communication plan is then sent to the smart glasses. Multiple communication plans are used as input data, and the optimal communication plan (e.g., Parent: Provider D - 5000 yen, Child 1: Provider D - 3000 yen, Child 2: Provider D - 2000 yen) is generated as output data.

[0464] Step 4:

[0465] This system uses a camera and emotion analysis engine built into smart glasses to analyze the user's emotional state in real time. It recognizes faces from camera footage using OpenCV and the Emotion API to identify the customer's emotions (e.g., relaxed, stressed, excited). Camera footage is used as input data, and the user's emotional state (e.g., relaxed) is obtained as output data.

[0466] Step 5:

[0467] Based on the analyzed emotional state, the method of presenting recommended plans is adjusted. For example, if the user is relaxed, detailed plan information is presented step by step; if they are stressed, concise information is presented all at once. This adjustment is achieved by applying generated prompt messages. The user's emotional state is used as input data, and appropriate prompt messages for presenting information are generated as output data. For example, a concise message such as "Switching to this plan will save you 6500 yen" might be displayed.

[0468] Step 6:

[0469] The smart glasses display details of the recommended plan and information on how to switch. Users can review the information on the display and proceed with switching to the optimal plan. The details of the optimal communication plan are used as input data, and the information displayed on the screen (e.g., potential savings, instructions on how to switch) is generated as output data.

[0470] By following these steps, it becomes possible to propose the optimal communication plan that takes into account the user's emotional state, thereby improving customer satisfaction and the adoption rate of the communication plan.

[0471] The specific processing unit 290 transmits the result of the specific processing to the smart device 14. In the smart device 14, the control unit 46A causes the output device 40 to output the result of the specific processing. The microphone 38B acquires audio indicating user input for the result of the specific processing. The control unit 46A transmits the audio data indicating user input acquired by the microphone 38B to the data processing device 12. In the data processing device 12, the specific processing unit 290 acquires the audio data.

[0472] Data generation model 58 is a so-called generative AI (Artificial Intelligence). An example of data generation model 58 is ChatGPT (registered trademark) (Internet search).<URL: https: / / openai.com / blog / chatgpt> ), Gemini (registered trademark) (Internet search) <url: https: gemini.google.com ?hl="ja">Examples of generative AI include the following. The data generation model 58 is obtained by performing deep learning on a neural network. The data generation model 58 is input with prompts containing instructions, and with inference data such as audio data representing speech, text data representing text, and image data representing images. The data generation model 58 infers from the input inference data according to the instructions indicated by the prompts, and outputs the inference results in data formats such as audio data and text data. Here, inference refers to, for example, analysis, classification, prediction, and / or summarization.

[0473] In the above embodiment, an example was given in which specific processing is performed by the data processing device 12, but the technology of this disclosure is not limited thereto, and the specific processing may also be performed by the smart device 14.

[0474] [Second Embodiment]

[0475] Figure 3 shows an example of the configuration of the data processing system 210 according to the second embodiment.

[0476] As shown in Figure 3, the data processing system 210 includes a data processing device 12 and smart glasses 214. An example of the data processing device 12 is a server.

[0477] The data processing device 12 comprises a computer 22, a database 24, and a communication interface 26. The computer 22 is an example of a "computer" related to the technology of this disclosure. The computer 22 comprises a processor 28, RAM 30, and storage 32. The processor 28, RAM 30, and storage 32 are connected to a bus 34. The database 24 and the communication interface 26 are also connected to the bus 34. The communication interface 26 is connected to a network 54. An example of the network 54 is a WAN (Wide Area Network) and / or a LAN (Local Area Network).

[0478] The smart glasses 214 include a computer 36, a microphone 238, a speaker 240, a camera 42, and a communication interface 44. The computer 36 includes a processor 46, RAM 48, and storage 50. The processor 46, RAM 48, and storage 50 are connected to a bus 52. The microphone 238, speaker 240, and camera 42 are also connected to the bus 52.

[0479] The microphone 238 receives voice signals from the user 20 and receives instructions from the user 20. The microphone 238 captures the voice signals from the user 20, converts the captured voice into audio data, and outputs it to the processor 46. The speaker 240 outputs audio according to the instructions from the processor 46.

[0480] Camera 42 is a small digital camera equipped with an optical system including a lens, aperture, and shutter, and an image sensor such as a CMOS (Complementary Metal-Oxide-Semiconductor) image sensor or a CCD (Charge Coupled Device) image sensor, and captures images of the area around the user 20 (for example, an imaging range defined by a field of view equivalent to the width of a typical healthy person's field of vision).

[0481] Communication interface 44 is connected to network 54. Communication interfaces 44 and 26 are responsible for the exchange of various information between processor 46 and processor 28 via network 54. The exchange of various information between processor 46 and processor 28 using communication interfaces 44 and 26 is performed in a secure manner.

[0482] Figure 4 shows an example of the main functions of the data processing device 12 and the smart glasses 214. As shown in Figure 4, the data processing device 12 performs specific processing using the processor 28. The storage 32 stores the specific processing program 56.

[0483] The specific processing program 56 is an example of a "program" relating to the technology of this disclosure. The processor 28 reads the specific processing program 56 from the storage 32 and executes the read specific processing program 56 on the RAM 30. The specific processing is realized by the processor 28 operating as a specific processing unit 290 in accordance with the specific processing program 56 executed on the RAM 30.

[0484] The storage 32 stores the data generation model 58 and the emotion identification model 59. The data generation model 58 and the emotion identification model 59 are used by the identification processing unit 290.

[0485] In the smart glasses 214, the processor 46 performs the reception output processing. The storage 50 stores the reception output program 60. The processor 46 reads the reception output program 60 from the storage 50 and executes the read reception output program 60 on the RAM 48. The reception output processing is realized by the processor 46 operating as a control unit 46A according to the reception output program 60 executed on the RAM 48.

[0486] Next, the identification processing performed by the identification processing unit 290 of the data processing device 12 will be described. In the following description, the data processing device 12 will be referred to as the "server" and the smart glasses 214 will be referred to as the "terminal".

[0487] This invention relates to a system that receives family structure, current contract status, and communication cost information entered by a user, generates an optimal communication plan for each user, and presents the results. Specific embodiments are shown below.

[0488] User input phase

[0489] The user uses a device to enter information about their family structure, current contract status, and communication costs. This information includes the number and relationship of family members, the type of communication service provider each member is subscribed to, and each member's monthly communication costs. For example, the user enters the following information:

[0490] Family composition: 1 parent, 2 children

[0491] Current contract companies: Parent (Provider A), Child 1 (Provider B), Child 2 (Provider C)

[0492] Monthly communication expenses for each member: Parent (8000 yen), Child 1 (5000 yen), Child 2 (4000 yen)

[0493] Data transmission and analysis phase

[0494] The terminal sends the entered data to the server. The server receives this data, integrates it, and analyzes it. This analysis includes calculating the communication costs for the user's entire family and comparing the current plan with various SoftBank-related plans (e.g., SoftBank, Y!mobile, SoftBank Hikari, SoftBank Air).

[0495] Recommended plan generation phase

[0496] Based on the analysis results, the server generates the most economical communication plan for the user. The generated plan is customized according to each member's data usage and service requirements. For example, the following recommended plan may be generated:

[0497] Parents: Provider D / 5000 yen per month (savings from the current 8000 yen)

[0498] Child 1: Provider D / 3000 yen / month (savings from the current 5000 yen)

[0499] Child 2: Provider D / 2000 yen / month (savings from the current 4000 yen)

[0500] Home internet: Provider E / 4500 yen / month (new contract)

[0501] Results presentation phase

[0502] The server sends information about the generated recommended plan to the device. The device receives this information and displays it to the user. The displayed information includes details of each plan, the amount that can be saved, and information about the switching procedure. It also displays guidance and promotional information to direct users to specific telecommunications service providers.

[0503] For example, it will be displayed as follows:

[0504] Recommended plan:

[0505] Parent: Provider D - 5000 yen (Currently: 8000 yen, Provider A)

[0506] Child 1: Provider D - 3000 yen (Currently: 5000 yen, Provider B)

[0507] Child 2: Provider D - 2000 yen (Currently: 4000 yen, Provider C)

[0508] Home Internet: Provider E - 4500 yen (new contract)

[0509] Total communication costs: 14,500 yen (Current total: 21,000 yen)

[0510] Savings: 6500 yen

[0511] Click here to proceed with the switch.

[0512] Based on the information provided, users can view information such as the procedures for switching to a specific telecommunications service provider and additional promotional benefits.

[0513] This system allows users to efficiently manage their entire family's communication expenses and easily switch to the optimal communication plan, thereby enjoying economic benefits.

[0514] The following describes the processing flow.

[0515] Step 1:

[0516] The user enters family structure, current contract status, and communication expense information into the device. The device receives this information and displays a confirmation screen to the user.

[0517] Step 2:

[0518] The user reviews the entered information and presses the submit button. The terminal sends the reviewed information to the server.

[0519] Step 3:

[0520] The server receives data sent from the terminal. The received data includes the number of family members, each member's contracted provider, and communication cost information.

[0521] Step 4:

[0522] The server analyzes the received data. This analysis includes calculating the total monthly communication costs for the entire family and comparing existing contract plans with plans from multiple communication service providers. For example, the total communication costs for the entire family are calculated.

[0523] Step 5:

[0524] Based on the analysis results, the server selects the optimal communication plan for each family member. During this process, it prioritizes plans from specific communication service providers.

[0525] Step 6:

[0526] The server generates information to present to the user based on the selected optimal communication plan. This includes the recommended plan for each member, the amount of savings if they switch to a new plan, and details of the switching procedure.

[0527] Step 7:

[0528] The server sends the generated information to the terminal. The terminal receives this information and displays it to the user.

[0529] Step 8:

[0530] The user reviews the recommended plan. The device displays instructions for the switching process, along with relevant promotional information.

[0531] Step 9:

[0532] If a user wishes to switch, that information is resent from the terminal to the server. The server then sends back the appropriate procedural information and arranges for the final contract change to be processed.

[0533] (Example 1)

[0534] Next, we will describe Example 1. In the following description, the data processing device 12 will be referred to as the "server," and the smart glasses 214 will be referred to as the "terminal."

[0535] In recent years, the increasing number of communication service options has made it difficult for users to choose the optimal plan. Furthermore, when families have contracts with different communication service providers, communication costs often become unnecessarily high. In this situation, there is a need for a system that allows users to easily find the best communication plan and enjoy the economic benefits.

[0536] The identification process performed by the identification processing unit 290 of the data processing device 12 in Example 1 is realized by the following means.

[0537] In this invention, the server includes means for receiving family structure, current contract status, and communication cost information entered by the user; means for the server to analyze data transmitted from the terminal, calculate the total communication cost for the family, and compare multiple communication service plans; means for presenting the generated optimal communication plan to the user; and means for displaying information that guides the user to a specific communication service provider. This makes it easy for the user to optimize the total communication cost for the family and switch to an economical communication plan.

[0538] "User" refers to anyone who uses an information system or device.

[0539] "Family structure" refers to the number of members and their relationships within a particular household.

[0540] "Contract status" refers to the details of the telecommunications service provider and each plan that the user currently has a contract with.

[0541] "Communication expense information" refers to information regarding the monthly communication service fees paid by each member.

[0542] A "terminal" refers to a device (e.g., smartphone, tablet, personal computer) used by a user to input information and communicate with a server via the internet.

[0543] A "server" refers to a computer system that receives, processes, and transmits information over a network.

[0544] "Data analysis" refers to the process of investigating and evaluating collected data using statistical or logical methods.

[0545] A "communications service provider" refers to a company that provides communication-related services, such as internet access and telephone services.

[0546] A "communication plan" refers to a contract for a communication service with specific fees and service content.

[0547] The "optimal communication plan" refers to a contract for a communication service that is the most economical and best suited to the user's needs.

[0548] An "analysis engine" refers to software or algorithms used to analyze data.

[0549] "JSON format" refers to a data exchange format, specifically JavaScript Object Notation.

[0550] An "HTTP request" refers to a data request message sent from a client to a server.

[0551] A "computer system" refers to a collection of hardware and software used to execute programs and process data.

[0552] This invention relates to a system that receives family structure, current contract status, and communication cost information entered by a user, generates an optimal communication plan for each user, and presents the results. The following describes specific embodiments of this system.

[0553] User input phase

[0554] The user uses a device to enter information about their family structure, current contract status, and communication costs. This information includes the number and relationship of family members, the type of communication service provider each member is subscribed to, and each member's monthly communication costs. For example, the user enters the following information:

[0555] Family composition: 1 parent, 2 children

[0556] Current contract companies: Parent (Provider A), Child 1 (Provider B), Child 2 (Provider C)

[0557] Monthly communication expenses for each member: Parent (8000 yen), Child 1 (5000 yen), Child 2 (4000 yen)

[0558] The data entered by the user is converted to JSON format by the device and sent to the server.

[0559] Data transmission and analysis phase

[0560] The terminal sends the data entered by the user to the server. This data is sent using an HTTP POST request. The server receives this data and stores it in a database. MySQL or PostgreSQL are used as the database.

[0561] The server launches an analysis engine (such as a Python or R script) to analyze the received data. The analysis engine calculates the communication costs for the user's entire family and compares the current plan with multiple communication service plans available on the market (e.g., major communication service providers, network operators). This analysis is performed by obtaining the latest plan information via an API or by using web scraping techniques.

[0562] Recommended plan generation phase

[0563] Based on the analysis results, the server generates the most economical communication plan for the user. This generation process uses an algorithm that selects each plan to minimize the total communication cost. For example, the following recommended plan might be generated:

[0564] Parents: Provider D / 5000 yen per month (savings from the current 8000 yen)

[0565] Child 1: Provider D / 3000 yen / month (savings from the current 5000 yen)

[0566] Child 2: Provider D / 2000 yen / month (savings from the current 4000 yen)

[0567] Home internet: Provider E / 4500 yen / month (new contract)

[0568] Results presentation phase

[0569] The server sends information about the generated recommended plan to the device. The device receives this information and displays it to the user. The displayed information includes details about each plan, the amount that can be saved, and information about the switching procedure. For example, it may look like this:

[0570] Recommended plan:

[0571] Parent: Provider D - 5000 yen (Currently: 8000 yen, Provider A)

[0572] Child 1: Provider D - 3000 yen (Currently: 5000 yen, Provider B)

[0573] Child 2: Provider D - 2000 yen (Currently: 4000 yen, Provider C)

[0574] Home Internet: Provider E - 4500 yen (new contract)

[0575] Total communication costs: 14,500 yen (Current total: 21,000 yen)

[0576] Savings: 6500 yen

[0577] Click here to proceed with the switch.

[0578] Based on the information provided, users can proceed with the process of switching to a specific telecommunications service provider. They can also check for additional promotional offers. This allows users to efficiently manage their family's telecommunications expenses and easily switch to the optimal telecommunications plan.

[0579] As an example of a specific prompt, enter the following prompt into the generative AI model:

[0580] Based on the user's family structure, current contract status, and communication expense information, please generate and present the optimal communication plan.

[0581] An example of the output would be as follows:

[0582] Recommended plan:

[0583] Parent: Provider D - 5000 yen (Currently: 8000 yen, Provider A)

[0584] Child 1: Provider D - 3000 yen (Currently: 5000 yen, Provider B)

[0585] Child 2: Provider D - 2000 yen (Currently: 4000 yen, Provider C)

[0586] Home Internet: Provider E - 4500 yen (new contract)

[0587] Total communication costs: 14,500 yen (Current total: 21,000 yen)

[0588] Savings: 6500 yen

[0589] Click here to proceed with the switch.

[0590] As described above, this invention provides an effective means for users to easily find the optimal communication plan and enjoy economic benefits.

[0591] The flow of the specific processing in Example 1 will be explained using Figure 11.

[0592] Step 1: Enter user data

[0593] The user uses a device to enter information about their family structure, current contract status, and communication expenses. Input fields include the number and relationship of family members, each member's communication service provider, and each member's monthly communication expenses. For example, the user might enter the following information:

[0594] Family composition: 1 parent, 2 children

[0595] Current contract companies: Parent (Provider A), Child 1 (Provider B), Child 2 (Provider C)

[0596] Monthly communication expenses for each member: Parent (8000 yen), Child 1 (5000 yen), Child 2 (4000 yen)

[0597] input:

[0598] Family composition data

[0599] Current contract status data

[0600] Communication expense data

[0601] output:

[0602] Input data formatted on the terminal (JSON format)

[0603] Operation:

[0604] The user enters information into the input form on the device and clicks the "Submit" button. The device then converts this information into JSON format.

[0605] Step 2: Send

[0606] The terminal sends the formatted input data to the server. An HTTP POST request is used for this process.

[0607] input:

[0608] Formatted input data (JSON format)

[0609] output:

[0610] Data sent to the server

[0611] Operation:

[0612] The device sends data to the server's specified API endpoint using an HTTP POST request.

[0613] Step 3: Data reception and storage

[0614] The server receives the transmitted data and stores it in the database. The database used is typically MySQL or PostgreSQL.

[0615] input:

[0616] Data sent from the device

[0617] output:

[0618] Data stored in the database

[0619] Operation:

[0620] The server receives an HTTP request, parses its contents, and saves them to the database. Database connection operations and INSERT operations are then performed.

[0621] Step 4: Data Analysis

[0622] The server starts an analysis engine (such as a Python script or R script) to analyze the stored data and performs the following processes:

[0623] 1. Calculate the communication costs for the user's entire family.

[0624] 2. Compare the current plan with multiple communication service plans available on the market.

[0625] input:

[0626] Data stored in the database

[0627] output:

[0628] Analysis results (current communication costs and optimized communication plans)

[0629] Operation:

[0630] The server starts the analysis engine, retrieves the necessary data from the database, and performs the analysis. The analysis engine retrieves the latest plan information via API and uses it as a comparison target.

[0631] Step 5: Generate Recommended Plan

[0632] Based on the analysis results, the server generates the most economical communication plan for the user. This generation process is carried out by an algorithm that selects the plan with the lowest total communication cost.

[0633] input:

[0634] Analysis results data

[0635] output:

[0636] Optimal communication plan data

[0637] Operation:

[0638] The server executes an optimal plan generation algorithm based on the analysis results and assigns the best plan to each family member.

[0639] Step 6: Submit the results

[0640] The server sends the generated optimal plan information to the terminal. This information is serialized into JSON format and sent as an HTTP response.

[0641] input:

[0642] Optimal communication plan data (JSON format)

[0643] output:

[0644] Result data sent to the terminal

[0645] Operation:

[0646] The server serializes the optimal plan data into JSON format and sends it as an HTTP response.

[0647] Step 7: Presenting results to the user

[0648] The device analyzes recommended plan data received from the server and displays it on the user interface. The displayed information includes details of each plan, the amount of savings, and information on how to switch plans.

[0649] input:

[0650] Result data received from the server

[0651] output:

[0652] Content displayed to the user

[0653] Operation:

[0654] The device analyzes received data and displays the optimal plan for the user. It also simultaneously displays information on switching procedures and promotional campaigns.

[0655] (Application Example 1)

[0656] Next, we will explain Application Example 1. In the following explanation, the data processing device 12 will be referred to as the "server," and the smart glasses 214 will be referred to as the "terminal."

[0657] In today's world, optimizing household communication and purchasing expenses is a major challenge. In particular, with multiple internet providers and communication plans available, it is difficult for each household to make the most economical choice. Similarly, selecting the optimal product while considering the entire household's purchasing history and budget information is equally difficult. Therefore, there is a need for a system that allows each household to reduce unnecessary expenses and efficiently select communication plans and products.

[0658] The specific processing performed by the specific processing unit 290 of the data processing device 12 in Application Example 1 is realized by the following means.

[0659] In this invention, the server includes means for receiving family structure, current contract status, and communication cost information entered by the user; means for analyzing the received information and generating the most economical communication plan; means for presenting the generated communication plan to the user; means for displaying information that guides the user to a specific communication service provider; means for receiving family structure, current purchase history, and budget information; means for analyzing the received purchase information and generating an optimal product list within the budget; and means for presenting the generated product list. This optimizes communication and purchase costs for the entire household, enabling efficient and economical choices.

[0660] "Family structure" refers to the number and relationships of each member within a household.

[0661] "Current contract status" refers to the type of telecommunications service provider and contract details used by each household member.

[0662] "Communication expense information" refers to the details of the communication expenses that each household member pays each month.

[0663] "Purchase history" refers to a record of products and services that a user has purchased in the past.

[0664] "Budget information" refers to the monthly spending limit set by the user.

[0665] A "communication plan" refers to the terms of a contract for services such as internet and telephone provided by a communication service provider.

[0666] A "product list" refers to a list of multiple products selected based on the user's requirements.

[0667] "Analysis" refers to the process of deriving the optimal choice based on received information using statistical processing and machine learning models.

[0668] A "server" refers to a computer system that performs analysis, stores data, and provides information to users.

[0669] "Display means" refers to an interface for visually presenting generated communication plans and product lists to the user.

[0670] The "data transmission phase" refers to the process of sending information entered by the user to the server.

[0671] This invention relates to a system that receives family structure, current contract status, and communication expense information entered by a user, generates an optimal communication plan and purchase list for each user, and presents the results. Specific embodiments are described below.

[0672] User input phase

[0673] First, the user uses their device to enter information about their family structure, current contract status, communication expenses, purchase history, and budget. This information includes the number and relationship of family members, the type of communication service provider each member is subscribed to, each member's monthly communication expenses, past purchase history, and the set monthly budget.

[0674] Data transmission phase

[0675] The terminal sends the entered data to the server. The server receives this data, integrates it, and analyzes it.

[0676] Data Analysis Phase

[0677] The server uses data analysis tools such as Python's NumPy and Pandas to analyze the received data. For analyzing communication plans, it compares the current plan with plans offered by various communication service providers. In addition, it uses generative AI models (such as Scikit-learn and TensorFlow) to generate optimal product lists based on purchase history and budget information.

[0678] As a concrete example, consider the case where the following information is entered:

[0679] Family composition: 1 adult, 2 children

[0680] Current contract companies: Adult (Provider A), Child 1 (Provider B), Child 2 (Provider C)

[0681] Monthly communication costs for each member: Adult (8000 yen), Child 1 (5000 yen), Child 2 (4000 yen)

[0682] Purchase history: Daily necessities (shampoo, toothpaste, etc.), food (rice, vegetables, etc.)

[0683] Monthly budget: Adult (30,000 yen), Child 1 (10,000 yen), Child 2 (10,000 yen)

[0684] Based on this information, the server generates the most economical communication plan and a list of optimal products within the budget.

[0685] Recommended plan generation phase

[0686] Based on the analysis results, the server generates the most economical communication plan and product list for each user, customizing it according to their data usage and budget. For example, the following recommended plan might be generated:

[0687] Adults: Provider D / 5000 yen / month (savings from the current 8000 yen)

[0688] Child 1: Provider D / 3000 yen / month (savings from the current 5000 yen)

[0689] Child 2: Provider D / 2000 yen / month (savings from the current 4000 yen)

[0690] Home internet: Provider E / 4500 yen / month (new contract)

[0691] Recommended product list: Shampoo, toothpaste, rice, vegetables

[0692] Results presentation phase

[0693] The server sends the generated recommended plan and product list information to the device. The device receives this information and displays it to the user. The displayed information includes details of each plan, a product list, the amount that can be saved, and information on the switching procedure. It also displays information about promotions and campaigns that guide users to specific communication service providers and products.

[0694] Examples of specific prompt statements are as follows:

[0695] User input information:

[0696] Family composition: 1 adult, 2 children

[0697] Purchase history: Daily necessities, food

[0698] Monthly budget: Adult (30,000 yen), Child 1 (10,000 yen), Child 2 (10,000 yen)

[0699] Based on this information, generate a list of the best products within the budget and present it to the user.

[0700] This system enables users to efficiently manage their entire family's communication and purchasing expenses, easily switch to the optimal communication plan, and enjoy economic benefits by purchasing the most suitable products.

[0701] The flow of a specific process in Application Example 1 will be explained using Figure 12.

[0702] Step 1:

[0703] The user enters family structure, current contract status, communication expense information, as well as purchase history and budget information into the terminal. The entered information is as follows:

[0704] Family composition: 1 adult, 2 children

[0705] Current contract companies: Adult (Provider A), Child 1 (Provider B), Child 2 (Provider C)

[0706] Monthly communication costs for each member: Adult (8000 yen), Child 1 (5000 yen), Child 2 (4000 yen)

[0707] Purchase history: Daily necessities (shampoo, toothpaste, etc.), food (rice, vegetables, etc.)

[0708] Monthly budget: Adult (30,000 yen), Child 1 (10,000 yen), Child 2 (10,000 yen)

[0709] Step 2:

[0710] The terminal sends the entered data to the server. Here, the data is formatted in a series of formats such as JSON, and a smartphone is used as the hardware for this process.

[0711] Step 3:

[0712] The server analyzes the received data. This analysis uses Python's NumPy and Pandas libraries. First, it integrates the family's overall communication expense data and sums up the current communication expenses of each member. The output of this data analysis provides statistical information about the current plan.

[0713] Step 4:

[0714] The server generates the most economical communication plan based on the analysis results. Here, a generative AI model (such as Scikit-learn) is used to compare plans from multiple communication service providers. The output provides a suggested communication plan best suited to each member.

[0715] Step 5:

[0716] The server generates an optimal product list for each user within their monthly budget, based on their purchase history and budget information. It uses a generation AI model (such as TensorFlow) to analyze the user's purchase history and budget data. The output of this process is a product list best suited to each user's needs.

[0717] Step 6:

[0718] The server sends the generated communication plan and product list information to the terminal. This includes details about the communication plan and product list, as well as information on how much can be saved within the budget.

[0719] Step 7:

[0720] The terminal displays the communication plan and product list received from the server to the user. A graphical user interface (GUI) is used to present the information in a visually easy-to-understand manner. Based on this information, the user can consider changing their communication plan and purchase the most suitable product.

[0721] Furthermore, an emotion engine that estimates the user's emotions may be incorporated. That is, the identification processing unit 290 may use the emotion identification model 59 to estimate the user's emotions and perform identification processing using the user's emotions.

[0722] This invention combines a system that receives family structure, current contract status, and communication cost information entered by the user, generates an optimal communication plan for each user, and presents the results with an emotion engine that recognizes the user's emotions. Specific embodiments are shown below.

[0723] User input phase

[0724] The user uses a device to enter information about their family structure, current contract status, and communication costs. This information includes the number and relationship of family members, the type of communication service provider each member is subscribed to, and each member's monthly communication costs. For example, the user might enter the following information:

[0725] Family composition: 1 parent, 2 children

[0726] Current contract companies: Parent (Provider A), Child 1 (Provider B), Child 2 (Provider C)

[0727] Monthly communication expenses for each member: Parent (8000 yen), Child 1 (5000 yen), Child 2 (4000 yen)

[0728] Data transmission and analysis phase

[0729] The terminal sends the entered data to the server. The server receives this data, integrates it, and analyzes it. The analysis includes calculating the communication costs for the user's entire family and comparing the existing contract plan with plans from multiple communication service providers. For example, the communication costs for the entire family are calculated.

[0730] Recommended plan generation phase

[0731] Based on the analysis results, the server selects the optimal communication plan for each family member. During this process, it prioritizes plans from specific communication service providers.

[0732] Emotional Engine Utilization Phase

[0733] The server has an emotion engine built in. The emotion engine recognizes the user's emotional state using user input and the device's camera function. The emotions recognized by the emotion engine identify states such as the user is relaxed, excited, or stressed. Based on this emotional state, the system adjusts how recommended plans are presented. For example, if the user is stressed, the system will present concise and easy-to-understand information.

[0734] Results presentation phase

[0735] The server sends information about the generated recommended plan to the device. The device receives this information and displays it to the user. The displayed information includes details of each plan, the amount that can be saved, and information about the switching procedure. It also displays guidance and promotional information to direct users to specific telecommunications service providers. Furthermore, it utilizes an emotion engine to present information at a timing and in a manner that responds to the user's emotions.

[0736] For example, it will be displayed as follows:

[0737] Recommended plan:

[0738] Parent: Provider D - 5000 yen (Currently: 8000 yen, Provider A)

[0739] Child 1: Provider D - 3000 yen (Currently: 5000 yen, Provider B)

[0740] Child 2: Provider D - 2000 yen (Currently: 4000 yen, Provider C)

[0741] Home Internet: Provider E - 4500 yen (new contract)

[0742] Total communication costs: 14,500 yen (Current total: 21,000 yen)

[0743] Savings: 6500 yen

[0744] Click here to proceed with the switch.

[0745] Based on the information presented, users can review procedures for switching to a specific telecommunications service provider and see information about additional promotional offers. The emotional engine allows users to select the optimal plan in a relaxed state.

[0746] This system allows users to efficiently manage their entire family's communication costs and easily switch to the optimal communication plan, thereby enjoying economic benefits. In addition, the use of an emotion engine can further enhance the user experience.

[0747] The following describes the processing flow.

[0748] Step 1:

[0749] The user enters family structure, current contract status, and communication cost information into the device. The input fields require the number and relationship of family members, each member's contracted provider, and communication costs. For example, the user might enter information such as family structure (1 parent, 2 children), parent (Provider A, 8000 yen / month), child 1 (Provider B, 5000 yen / month), child 2 (Provider C, 4000 yen / month).

[0750] Step 2:

[0751] The user confirms their input and presses the submit button. The device sends this information to the server. The transmitted data includes family structure, contract status, and communication expense information.

[0752] Step 3:

[0753] The server receives data sent from the terminal. To convert the received data into a format that is easy to analyze, it extracts and formats each data item.

[0754] Step 4:

[0755] The server analyzes the received data. This analysis includes summing up the communication costs for the entire family and comparing the existing contract plan with plans from multiple communication service providers. For example, the total communication cost for the entire family (8000 yen + 5000 yen + 4000 yen = 17000 yen) is calculated.

[0756] Step 5:

[0757] Based on the analysis results, the server selects the optimal communication plan for each family member. It prioritizes plans from specific communication service providers and determines the most economical plan for the user.

[0758] Step 6:

[0759] The server uses an emotion engine to recognize the user's current emotional state. The emotion engine uses the device's camera and haptic sensors to analyze the user's facial expressions and actions while they are typing.

[0760] Step 7:

[0761] Based on the results from the emotion engine, the server adjusts how it presents recommended plans according to the user's emotional state. For example, if the system detects that the user is stressed, it will present information in a concise manner.

[0762] Step 8:

[0763] The server sends information about the generated recommended plan to the device. The transmitted data includes details of each plan, the amount you can save, and instructions on how to switch plans.

[0764] Step 9:

[0765] The device displays information received from the server to the user. This information includes recommended plans, estimated savings, specific switching procedures, and relevant promotional information.

[0766] Step 10:

[0767] The user reviews the presented information and decides whether to switch to a specific telecommunications service provider. If they wish to switch, they send that information from their device to the server.

[0768] Step 11:

[0769] Based on the user's selection, the server resends information regarding the appropriate contract modification procedure. It also provides links and information on necessary documents for the contract modification, supporting the user in easily completing the process.

[0770] (Example 2)

[0771] Next, we will describe Example 2. In the following description, the data processing device 12 will be referred to as the "server" and the smart glasses 214 will be referred to as the "terminal".

[0772] In today's world, optimizing household communication costs is a crucial issue, but selecting the optimal plan from a diverse range of service providers and complex pricing plans is extremely difficult for users. Furthermore, flexible responses tailored to the user's emotional state are required, but conventional systems do not adequately address this. Therefore, there is a need for a system that allows users to select the optimal plan without experiencing stress.

[0773] The identification process performed by the identification processing unit 290 of the data processing device 12 in Example 2 is realized by the following means.

[0774] In this invention, the server includes means for receiving family structure, current contract status, and communication cost information entered by the user; means for analyzing the received information and generating the most economical communication plan; means for presenting the generated communication plan to the user; and means for recognizing the user's emotions and adjusting the method of presenting the communication plan based on those emotions. As a result, the user can receive appropriate information presentation according to their emotional state, efficiently optimize the communication costs for the entire family, and enjoy economic benefits.

[0775] "User" refers to an individual or head of household who uses this system.

[0776] "Family structure" refers to information indicating the number of members in the household, including the user, and their relationships.

[0777] "Current contract status" refers to the details of the communication service providers and contract plans used by each member of the household.

[0778] "Communication expense information" refers to information showing the monthly communication expenses paid by each member of the household.

[0779] "Means of receiving" refers to communication devices or software that allow the server to receive information entered by the user.

[0780] "Means of analysis" refers to algorithms and processing units used to calculate and select the most economical communication plan based on the received information.

[0781] "Generating means" refers to the combination of software and hardware used to create the optimal communication plan based on the analysis results.

[0782] "Means of presentation" refers to devices or software that display or notify the user of the generated optimal communication plan.

[0783] "Means of recognizing emotions" refers to sensors and algorithms that use user input or camera functions to determine the user's emotional state.

[0784] "Means of adjustment" refers to devices or software that modify the way communication plans are presented based on perceived emotions.

[0785] "Communication service provider" refers to a company or organization that provides communication services.

[0786] This invention is a system that collects family structure, current contract status, and communication cost information entered by the user, generates an optimal communication plan for each user, and presents the results. Furthermore, by combining it with an emotion engine that recognizes the user's emotions, the user experience can be further improved. Specific embodiments are shown below.

[0787] User input phase

[0788] The user uses a device to enter information about their family structure, current contract status, and communication costs. This information includes the number and relationship of family members, the type of communication service provider each member is subscribed to, and each member's monthly communication costs. For example, the following information is entered:

[0789] Family composition: 1 parent, 2 children

[0790] Current contract companies: Parent (communication service provider A), Child 1 (communication service provider B), Child 2 (communication service provider C)

[0791] Monthly communication expenses for each member: Parent (8000 yen), Child 1 (5000 yen), Child 2 (4000 yen)

[0792] Data transmission and analysis phase

[0793] The terminal sends the entered data to the server. The server receives this data, integrates it, and performs analysis. This analysis includes calculating the total communication costs for the entire family and comparing each contract plan with plans from multiple communication service providers. For example, by calculating the total communication costs for the entire family and comparing the plans from each communication service provider, the optimal plan is selected.

[0794] Recommended plan generation phase

[0795] The server selects the optimal communication plan for each family member based on the analysis results. In this process, it adjusts the settings to prioritize plans from specific communication service providers. For example, if it is recommended to unify each member's plan to provider D, the settings will be configured as follows:

[0796] Parent: Provider D - 5000 yen (Currently: 8000 yen, Provider A)

[0797] Child 1: Provider D - 3000 yen (Currently: 5000 yen, Provider B)

[0798] Child 2: Provider D - 2000 yen (Currently: 4000 yen, Provider C)

[0799] Emotional Engine Utilization Phase

[0800] The server incorporates an emotion engine that recognizes the user's emotional state using user input and the device's camera function. Based on the emotional state recognized by the emotion engine, the way recommended plans are presented is adjusted. For example, if the user is feeling stressed, the information will be presented in a concise and easy-to-understand manner.

[0801] Results presentation phase

[0802] The server sends information about the generated recommended plan to the device. The device receives this information and displays it to the user. The displayed information includes details about each plan, the amount that can be saved, and information about the switching procedure. For example, the user may see the following:

[0803] Recommended plan:

[0804] Parent: Provider D - 5000 yen (Currently: 8000 yen, Provider A)

[0805] Child 1: Provider D - 3000 yen (Currently: 5000 yen, Provider B)

[0806] Child 2: Provider D - 2000 yen (Currently: 4000 yen, Provider C)

[0807] Home Internet: Provider E - 4500 yen (new contract)

[0808] Total communication costs: 14,500 yen (Current total: 21,000 yen)

[0809] Savings: 6500 yen

[0810] Click here to proceed with the switch.

[0811] Based on the information presented, users can review procedures for switching to a specific telecommunications service provider and learn about additional promotional offers. The emotional engine allows users to select the optimal plan in a relaxed state.

[0812] This system allows users to efficiently manage their entire family's communication expenses and easily switch to the optimal communication plan, thereby enjoying economic benefits. Furthermore, by utilizing an emotion engine, the user experience can be further enhanced.

[0813] The flow of the specific processing in Example 2 will be explained using Figure 13.

[0814] Step 1: User Input

[0815] The user uses their device to enter information about their family structure, current contract status, and communication expenses. This includes the number and relationship of family members, the type of communication service provider each member is subscribed to, and each member's monthly communication expenses. For example, the following information might be entered:

[0816] Family composition: 1 parent, 2 children

[0817] Current contract companies: Parent (communication service provider A), Child 1 (communication service provider B), Child 2 (communication service provider C)

[0818] Monthly communication expenses for each member: Parent (8000 yen), Child 1 (5000 yen), Child 2 (4000 yen)

[0819] Input data: Family structure, contract status, communication expenses

[0820] Output data: User input information (family structure, contract status, communication expenses)

[0821] Step 2: Data transmission

[0822] The terminal sends the entered data to the server. This is primarily done over the internet, using secure protocols to ensure data security. For example, HTTPS communication is used.

[0823] Input data: User input information

[0824] Output data: User input information sent to the server

[0825] Step 3: Data reception and analysis

[0826] The server receives data sent from the user. Next, it integrates the received data and calculates the total communication costs for the entire family. Furthermore, it compares the existing contract plan with plans from multiple communication service providers. For example, the total communication cost is calculated, and the optimal communication plan is selected.

[0827] Input data: User input information

[0828] Data processing: Calculation of total family communication costs, comparison with existing plans.

[0829] Output data: Analysis results (optimal communication plan)

[0830] Step 4: Generate Recommended Plan

[0831] The server selects the optimal communication plan for each family member based on the analysis results. During this process, adjustments are made to prioritize plans from specific communication service providers. For example, the server might be configured to recommend a plan from provider D to each member.

[0832] Input data: Analysis results

[0833] Data processing: Selection of the optimal communication plan

[0834] Output data: Recommended plan

[0835] Step 5: Recognizing your emotional state

[0836] The server uses an emotion engine to recognize the user's emotional state using user input and the device's camera function. Based on the emotional state recognized by the emotion engine, the server adjusts how recommended plans are presented. For example, if the user is feeling stressed, the information will be presented in a concise and easy-to-understand manner.

[0837] Input data: User behavior data, device camera data

[0838] Data processing: Analysis of emotional states

[0839] Output data: Adjusted presentation method

[0840] Step 6: Submit plan information

[0841] The server sends information about the generated recommended plan to the device. This may happen in real time, and notifications may be used.

[0842] Input data: Recommended plan, adjusted presentation method

[0843] Output data: Plan information sent to the terminal

[0844] Step 7: Displaying plan information

[0845] The device receives the transmitted information and displays it to the user. The displayed information includes details of each plan, the amount of money that can be saved, and information about the switching process. Specifically, it will be displayed as follows:

[0846] Recommended plan:

[0847] Parent: Provider D - 5000 yen (Currently: 8000 yen, Provider A)

[0848] Child 1: Provider D - 3000 yen (Currently: 5000 yen, Provider B)

[0849] Child 2: Provider D - 2000 yen (Currently: 4000 yen, Provider C)

[0850] Home Internet: Provider E - 4500 yen (new contract)

[0851] Total communication costs: 14,500 yen (Current total: 21,000 yen)

[0852] Savings: 6500 yen

[0853] Click here to proceed with the switch.

[0854] Input data: Plan information sent to the device

[0855] Output data: Information to be displayed to the user

[0856] Step 8: Selection and Procedure Implementation

[0857] The user selects the most suitable plan from those presented and completes the necessary procedures through their device. Specifically, they check the estimated savings and proceed with the process of switching to a specific communication service provider (Provider D).

[0858] Input data: Displayed plan information

[0859] Output data: User selection and procedure information

[0860] (Application Example 2)

[0861] Next, we will explain application example 2. In the following explanation, the data processing device 12 will be referred to as the "server," and the smart glasses 214 will be referred to as the "terminal."

[0862] While conventional communication plan suggestion systems could present users with the most suitable communication plan, they had limitations in improving the user experience because they presented information uniformly without considering the user's emotional state. Furthermore, particularly in face-to-face interactions at physical stores, there was a lack of means to understand the customer's emotional state and provide information at the appropriate time and in the right way, resulting in a low adoption rate of the suggested plans. Therefore, there was a need for a system that could improve customer satisfaction while efficiently suggesting the most suitable communication plan.

[0863] The specific processing performed by the specific processing unit 290 of the data processing device 12 in Application Example 2 is realized by the following means.

[0864] In this invention, the server includes means for receiving information on family structure, current contract status, and communication costs entered by the user; means for analyzing the received information and generating the most economical communication plan; means for presenting the generated communication plan to the user; means for displaying information that guides the user to a specific communication service provider; and means for recognizing the customer's emotional state via a camera and display mounted on smart glasses and adjusting the information presentation method. This makes it possible to propose appropriate information based on the customer's emotional state when serving customers in physical stores, thereby improving customer satisfaction and communication plan adoption rates.

[0865] "User-entered family structure" refers to information about the number and relationships of family members that the user enters using their device.

[0866] "Current contract status" refers to information about the type of telecommunications service provider and contract details used by the user and their family members.

[0867] "Communication expense information" refers to information regarding the communication expenses that the user and each family member pays each month.

[0868] "Analysis" refers to data processing and evaluation work to select the optimal communication plan based on the received user input data.

[0869] "Generating the most economical communication plan" means deriving the most cost-effective communication plan for the user and their family.

[0870] "Presenting the generated communication plan to the user" means clearly displaying the details of the communication plan selected based on the evaluation results to the user.

[0871] "Displaying information" means providing various types of information in a visual format so that users are guided to a specific telecommunications service provider.

[0872] A "camera mounted on smart glasses" refers to a small camera built into a glasses-type wearable device that has the function of acquiring video in real time.

[0873] A "smart glasses display" refers to a small display built into smart glasses, which is a device used to display information to the user.

[0874] "Recognizing the customer's emotional state" means analyzing video data from a camera attached to smart glasses to identify emotions such as whether the customer is relaxed, excited, or stressed.

[0875] "Adjusting the method of information presentation" means optimizing the timing and method of providing information based on the customer's emotional state.

[0876] The present invention relates to a communication plan suggestion system for optimizing communication costs for an entire family, and includes a function to recognize the user's emotions and adjust the method of information presentation. Specific embodiments are described below.

[0877] System Configuration

[0878] Program description:

[0879] The system receives information from the user regarding family structure, current contract status, and communication costs, and based on this, generates and presents the most economical communication plan. It also uses a camera mounted on smart glasses to recognize the user's emotional state and adjusts the information presentation method based on this information. The following hardware and software are used for this process.

[0880] Hardware:

[0881] Smart glasses: Wearable devices with a built-in camera and display that capture video in real time and display information.

[0882] High-performance cloud server: Performs data analysis and generates communication plans.

[0883] software:

[0884] Face recognition and emotion analysis engine: Uses OpenCV and the Emotion API to recognize faces from camera footage and analyze emotional states.

[0885] Data analysis algorithm: Using Python and Scikit-learn, the system integrates communication cost information based on received data to select the optimal plan.

[0886] Real-time data communication: Data communication between smart glasses and the cloud server is performed using WebSocket and HTTPS.

[0887] Display software: Uses the smart glasses SDK to display analysis results to the user.

[0888] Processing Overview

[0889] 1. User input phase:

[0890] The user follows the instructions of a store staff member wearing smart glasses and enters information such as family composition, current contract status, and communication costs into the smart glasses' interface. This data is transmitted to a cloud server in real time.

[0891] 2. Data transmission and analysis phase:

[0892] The cloud server calculates the total communication costs for the entire family based on the received data, and compares and analyzes the existing contract plan with plans from multiple communication service providers. The analysis algorithm uses Python and Scikit-learn.

[0893] 3. Recommended plan generation phase:

[0894] Based on the analysis results, the cloud server selects the optimal communication plan for each family member and sends this information to the smart glasses.

[0895] 4. Emotional Engine Utilization Phase:

[0896] The smart glasses utilize a built-in camera and emotion analysis engine to analyze the customer's emotional state in real time. Based on this, the information presentation method is optimized; for example, detailed information is presented step-by-step when the user is relaxed, while concise information is presented all at once when the user is stressed.

[0897] 5. Results Presentation Phase:

[0898] The smart glasses display details of recommended data plans, potential savings, and information on how to switch. Based on this information, users can then proceed to switch to the optimal data plan.

[0899] Specific example

[0900] A store staff member wearing smart glasses interacts with the customer, who then inputs information about their family structure and communication expenses. The smart glasses' camera recognizes the customer's facial expressions, and an emotion analysis engine analyzes their emotions in real time. If the customer is relaxed, the smart glasses' display shows information such as "detailed potential savings" and "reasons for choosing this plan" in stages. If the customer is stressed, a concise message such as "You can save 6,500 yen by switching to this plan" is displayed.

[0901] Example of a prompt

[0902] "When the user is emotionally relaxed, generate prompt messages that present detailed plan information step by step."

[0903] "When the character is experiencing stress, generate a prompt that presents the most concise plan information in one go."

[0904] This system makes it possible to propose the optimal communication plan that takes into account the customer's emotional state during face-to-face interactions at physical stores, thereby improving customer satisfaction and the adoption rate of communication plans.

[0905] The flow of a specific process in Application Example 2 will be explained using Figure 14.

[0906] Step 1:

[0907] The user enters their family structure, current contract status, and communication cost information into the smart glasses interface, with the help of a store staff member wearing smart glasses. This information includes the contract status and monthly communication costs for each family member. The entered data is transmitted in real time from the smart glasses to a cloud server. The entered data includes family structure (e.g., 1 parent, 2 children), current contract companies (e.g., parent: Provider A, child 1: Provider B, child 2: Provider C), and each member's monthly communication cost (e.g., parent: 8,000 yen, child 1: 5,000 yen, child 2: 4,000 yen).

[0908] Step 2:

[0909] The cloud server begins analysis based on the received data. The analysis includes calculating the total communication costs for the entire family and comparing the existing contract plan with plans from multiple communication service providers. Data analysis is performed using Python and Scikit-learn. Here, the total communication costs for the entire family (e.g., 21,000 yen) are analyzed comprehensively as input data and compared with multiple communication plans. The output is a calculated optimal communication plan.

[0910] Step 3:

[0911] The cloud server selects the optimal communication plan for each family member based on the analysis results. In this process, the user's emotional state is not particularly considered; the optimal plan is selected purely from an economic standpoint. The selected communication plan is then sent to the smart glasses. Multiple communication plans are used as input data, and the optimal communication plan (e.g., Parent: Provider D - 5000 yen, Child 1: Provider D - 3000 yen, Child 2: Provider D - 2000 yen) is generated as output data.

[0912] Step 4:

[0913] This system uses a camera and emotion analysis engine built into smart glasses to analyze the user's emotional state in real time. It recognizes faces from camera footage using OpenCV and the Emotion API to identify the customer's emotions (e.g., relaxed, stressed, excited). Camera footage is used as input data, and the user's emotional state (e.g., relaxed) is obtained as output data.

[0914] Step 5:

[0915] Based on the analyzed emotional state, the method of presenting recommended plans is adjusted. For example, if the user is relaxed, detailed plan information is presented step by step; if they are stressed, concise information is presented all at once. This adjustment is achieved by applying generated prompt messages. The user's emotional state is used as input data, and appropriate prompt messages for presenting information are generated as output data. For example, a concise message such as "Switching to this plan will save you 6500 yen" might be displayed.

[0916] Step 6:

[0917] The smart glasses display details of the recommended plan and information on how to switch. Users can review the information on the display and proceed with switching to the optimal plan. The details of the optimal communication plan are used as input data, and the information displayed on the screen (e.g., potential savings, instructions on how to switch) is generated as output data.

[0918] By following these steps, it becomes possible to propose the optimal communication plan that takes into account the user's emotional state, thereby improving customer satisfaction and the adoption rate of the communication plan.

[0919] The specific processing unit 290 transmits the result of the specific processing to the smart glasses 214. In the smart glasses 214, the control unit 46A causes the speaker 240 to output the result of the specific processing. The microphone 238 acquires audio indicating user input for the result of the specific processing. The control unit 46A transmits the audio data indicating user input acquired by the microphone 238 to the data processing unit 12. In the data processing unit 12, the specific processing unit 290 acquires the audio data.

[0920] Data generation model 58 is a type of so-called generative AI (Artificial Intelligence). One example of data generation model 58 is ChatGPT (Internet search<URL: https: / / openai.com / blog / chatgpt> ), Gemini (Internet search) <url: https: gemini.google.com ?hl="ja">Examples of generative AI include the following. The data generation model 58 is obtained by performing deep learning on a neural network. The data generation model 58 is input with prompts containing instructions, and with inference data such as audio data representing speech, text data representing text, and image data representing images. The data generation model 58 infers from the input inference data according to the instructions indicated by the prompts, and outputs the inference results in data formats such as audio data and text data. Here, inference refers to, for example, analysis, classification, prediction, and / or summarization.

[0921] In the above embodiment, an example was given in which specific processing is performed by the data processing device 12, but the technology of this disclosure is not limited thereto, and the specific processing may also be performed by the smart glasses 214.

[0922] [Third Embodiment]

[0923] Figure 5 shows an example of the configuration of the data processing system 310 according to the third embodiment.

[0924] As shown in Figure 5, the data processing system 310 includes a data processing device 12 and a headset terminal 314. An example of the data processing device 12 is a server.

[0925] The data processing device 12 comprises a computer 22, a database 24, and a communication interface 26. The computer 22 is an example of a "computer" related to the technology of this disclosure. The computer 22 comprises a processor 28, RAM 30, and storage 32. The processor 28, RAM 30, and storage 32 are connected to a bus 34. The database 24 and the communication interface 26 are also connected to the bus 34. The communication interface 26 is connected to a network 54. An example of the network 54 is a WAN (Wide Area Network) and / or a LAN (Local Area Network).

[0926] The headset terminal 314 includes a computer 36, a microphone 238, a speaker 240, a camera 42, a communication interface 44, and a display 343. The computer 36 includes a processor 46, RAM 48, and storage 50. The processor 46, RAM 48, and storage 50 are connected to a bus 52. The microphone 238, speaker 240, camera 42, and display 343 are also connected to the bus 52.

[0927] The microphone 238 receives voice signals from the user 20 and receives instructions from the user 20. The microphone 238 captures the voice signals from the user 20, converts the captured voice into audio data, and outputs it to the processor 46. The speaker 240 outputs audio according to the instructions from the processor 46.

[0928] Camera 42 is a small digital camera equipped with an optical system including a lens, aperture, and shutter, and an image sensor such as a CMOS (Complementary Metal-Oxide-Semiconductor) image sensor or a CCD (Charge Coupled Device) image sensor, and captures images of the area around the user 20 (for example, an imaging range defined by a field of view equivalent to the width of a typical healthy person's field of vision).

[0929] Communication interface 44 is connected to network 54. Communication interfaces 44 and 26 are responsible for the exchange of various information between processor 46 and processor 28 via network 54. The exchange of various information between processor 46 and processor 28 using communication interfaces 44 and 26 is performed in a secure manner.

[0930] Figure 6 shows an example of the main functions of the data processing device 12 and the headset terminal 314. As shown in Figure 6, the data processing device 12 performs specific processing using the processor 28. The storage 32 stores the specific processing program 56.

[0931] The specific processing program 56 is an example of a "program" relating to the technology of this disclosure. The processor 28 reads the specific processing program 56 from the storage 32 and executes the read specific processing program 56 on the RAM 30. The specific processing is realized by the processor 28 operating as a specific processing unit 290 in accordance with the specific processing program 56 executed on the RAM 30.

[0932] The storage 32 stores the data generation model 58 and the emotion identification model 59. The data generation model 58 and the emotion identification model 59 are used by the identification processing unit 290.

[0933] In the headset terminal 314, the processor 46 performs the reception output processing. The storage 50 stores the reception output program 60. The processor 46 reads the reception output program 60 from the storage 50 and executes the read reception output program 60 on the RAM 48. The reception output processing is realized by the processor 46 operating as a control unit 46A according to the reception output program 60 executed on the RAM 48.

[0934] Next, the specific processing performed by the specific processing unit 290 of the data processing device 12 will be described. In the following description, the data processing device 12 will be referred to as the "server" and the headset terminal 314 will be referred to as the "terminal".

[0935] This invention relates to a system that receives family structure, current contract status, and communication cost information entered by a user, generates an optimal communication plan for each user, and presents the results. Specific embodiments are shown below.

[0936] User input phase

[0937] The user uses a device to enter information about their family structure, current contract status, and communication costs. This information includes the number and relationship of family members, the type of communication service provider each member is subscribed to, and each member's monthly communication costs. For example, the user enters the following information:

[0938] Family composition: 1 parent, 2 children

[0939] Current contract companies: Parent (Provider A), Child 1 (Provider B), Child 2 (Provider C)

[0940] Monthly communication expenses for each member: Parent (8000 yen), Child 1 (5000 yen), Child 2 (4000 yen)

[0941] Data transmission and analysis phase

[0942] The terminal sends the entered data to the server. The server receives this data, integrates it, and analyzes it. This analysis includes calculating the communication costs for the user's entire family and comparing the current plan with various SoftBank-related plans (e.g., SoftBank, Y!mobile, SoftBank Hikari, SoftBank Air).

[0943] Recommended plan generation phase

[0944] Based on the analysis results, the server generates the most economical communication plan for the user. The generated plan is customized according to each member's data usage and service requirements. For example, the following recommended plan may be generated:

[0945] Parents: Provider D / 5000 yen per month (savings from the current 8000 yen)

[0946] Child 1: Provider D / 3000 yen / month (savings from the current 5000 yen)

[0947] Child 2: Provider D / 2000 yen / month (savings from the current 4000 yen)

[0948] Home internet: Provider E / 4500 yen / month (new contract)

[0949] Results presentation phase

[0950] The server sends information about the generated recommended plan to the device. The device receives this information and displays it to the user. The displayed information includes details of each plan, the amount that can be saved, and information about the switching procedure. It also displays guidance and promotional information to direct users to specific telecommunications service providers.

[0951] For example, it will be displayed as follows:

[0952] Recommended plan:

[0953] Parent: Provider D - 5000 yen (Currently: 8000 yen, Provider A)

[0954] Child 1: Provider D - 3000 yen (Currently: 5000 yen, Provider B)

[0955] Child 2: Provider D - 2000 yen (Currently: 4000 yen, Provider C)

[0956] Home Internet: Provider E - 4500 yen (new contract)

[0957] Total communication costs: 14,500 yen (Current total: 21,000 yen)

[0958] Savings: 6500 yen

[0959] Click here to proceed with the switch.

[0960] Based on the information provided, users can view information such as the procedures for switching to a specific telecommunications service provider and additional promotional benefits.

[0961] This system allows users to efficiently manage their entire family's communication expenses and easily switch to the optimal communication plan, thereby enjoying economic benefits.

[0962] The following describes the processing flow.

[0963] Step 1:

[0964] The user enters family structure, current contract status, and communication expense information into the device. The device receives this information and displays a confirmation screen to the user.

[0965] Step 2:

[0966] The user reviews the entered information and presses the submit button. The terminal sends the reviewed information to the server.

[0967] Step 3:

[0968] The server receives data sent from the terminal. The received data includes the number of family members, each member's contracted provider, and communication cost information.

[0969] Step 4:

[0970] The server analyzes the received data. This analysis includes calculating the total monthly communication costs for the entire family and comparing existing contract plans with plans from multiple communication service providers. For example, the total communication costs for the entire family are calculated.

[0971] Step 5:

[0972] Based on the analysis results, the server selects the optimal communication plan for each family member. During this process, it prioritizes plans from specific communication service providers.

[0973] Step 6:

[0974] The server generates information to present to the user based on the selected optimal communication plan. This includes the recommended plan for each member, the amount of savings if they switch to a new plan, and details of the switching procedure.

[0975] Step 7:

[0976] The server sends the generated information to the terminal. The terminal receives this information and displays it to the user.

[0977] Step 8:

[0978] The user reviews the recommended plan. The device displays instructions for the switching process, along with relevant promotional information.

[0979] Step 9:

[0980] If a user wishes to switch, that information is resent from the terminal to the server. The server then sends back the appropriate procedural information and arranges for the final contract change to be processed.

[0981] (Example 1)

[0982] Next, we will describe Example 1. In the following description, the data processing device 12 will be referred to as the "server," and the headset-type terminal 314 will be referred to as the "terminal."

[0983] In recent years, the increasing number of communication service options has made it difficult for users to choose the optimal plan. Furthermore, when families have contracts with different communication service providers, communication costs often become unnecessarily high. In this situation, there is a need for a system that allows users to easily find the best communication plan and enjoy the economic benefits.

[0984] The identification process performed by the identification processing unit 290 of the data processing device 12 in Example 1 is realized by the following means.

[0985] In this invention, the server includes means for receiving family structure, current contract status, and communication cost information entered by the user; means for the server to analyze data transmitted from the terminal, calculate the total communication cost for the family, and compare multiple communication service plans; means for presenting the generated optimal communication plan to the user; and means for displaying information that guides the user to a specific communication service provider. This makes it easy for the user to optimize the total communication cost for the family and switch to an economical communication plan.

[0986] "User" refers to anyone who uses an information system or device.

[0987] "Family structure" refers to the number of members and their relationships within a particular household.

[0988] "Contract status" refers to the details of the telecommunications service provider and each plan that the user currently has a contract with.

[0989] "Communication expense information" refers to information regarding the monthly communication service fees paid by each member.

[0990] A "terminal" refers to a device (e.g., smartphone, tablet, personal computer) used by a user to input information and communicate with a server via the internet.

[0991] A "server" refers to a computer system that receives, processes, and transmits information over a network.

[0992] "Data analysis" refers to the process of investigating and evaluating collected data using statistical or logical methods.

[0993] A "communications service provider" refers to a company that provides communication-related services, such as internet access and telephone services.

[0994] A "communication plan" refers to a contract for a communication service with specific fees and service content.

[0995] The "optimal communication plan" refers to a contract for a communication service that is the most economical and best suited to the user's needs.

[0996] An "analysis engine" refers to software or algorithms used to analyze data.

[0997] "JSON format" refers to a data exchange format, specifically JavaScript Object Notation.

[0998] An "HTTP request" refers to a data request message sent from a client to a server.

[0999] A "computer system" refers to a collection of hardware and software used to execute programs and process data.

[1000] This invention relates to a system that receives family structure, current contract status, and communication cost information entered by a user, generates an optimal communication plan for each user, and presents the results. The following describes specific embodiments of this system.

[1001] User input phase

[1002] The user uses a device to enter information about their family structure, current contract status, and communication costs. This information includes the number and relationship of family members, the type of communication service provider each member is subscribed to, and each member's monthly communication costs. For example, the user enters the following information:

[1003] Family composition: 1 parent, 2 children

[1004] Current contract companies: Parent (Provider A), Child 1 (Provider B), Child 2 (Provider C)

[1005] Monthly communication expenses for each member: Parent (8000 yen), Child 1 (5000 yen), Child 2 (4000 yen)

[1006] The data entered by the user is converted to JSON format by the device and sent to the server.

[1007] Data transmission and analysis phase

[1008] The terminal sends the data entered by the user to the server. This data is sent using an HTTP POST request. The server receives this data and stores it in a database. MySQL or PostgreSQL are used as the database.

[1009] The server launches an analysis engine (such as a Python or R script) to analyze the received data. The analysis engine calculates the communication costs for the user's entire family and compares the current plan with multiple communication service plans available on the market (e.g., major communication service providers, network operators). This analysis is performed by obtaining the latest plan information via an API or by using web scraping techniques.

[1010] Recommended plan generation phase

[1011] Based on the analysis results, the server generates the most economical communication plan for the user. This generation process uses an algorithm that selects each plan to minimize the total communication cost. For example, the following recommended plan might be generated:

[1012] Parents: Provider D / 5000 yen per month (savings from the current 8000 yen)

[1013] Child 1: Provider D / 3000 yen / month (savings from the current 5000 yen)

[1014] Child 2: Provider D / 2000 yen / month (savings from the current 4000 yen)

[1015] Home internet: Provider E / 4500 yen / month (new contract)

[1016] Results presentation phase

[1017] The server sends information about the generated recommended plan to the device. The device receives this information and displays it to the user. The displayed information includes details about each plan, the amount that can be saved, and information about the switching procedure. For example, it may look like this:

[1018] Recommended plan:

[1019] Parent: Provider D - 5000 yen (Currently: 8000 yen, Provider A)

[1020] Child 1: Provider D - 3000 yen (Currently: 5000 yen, Provider B)

[1021] Child 2: Provider D - 2000 yen (Currently: 4000 yen, Provider C)

[1022] Home Internet: Provider E - 4500 yen (new contract)

[1023] Total communication costs: 14,500 yen (Current total: 21,000 yen)

[1024] Savings: 6500 yen

[1025] Click here to proceed with the switch.

[1026] Based on the information provided, users can proceed with the process of switching to a specific telecommunications service provider. They can also check for additional promotional offers. This allows users to efficiently manage their family's telecommunications expenses and easily switch to the optimal telecommunications plan.

[1027] As an example of a specific prompt, enter the following prompt into the generative AI model:

[1028] Based on the user's family structure, current contract status, and communication expense information, please generate and present the optimal communication plan.

[1029] An example of the output would be as follows:

[1030] Recommended plan:

[1031] Parent: Provider D - 5000 yen (Currently: 8000 yen, Provider A)

[1032] Child 1: Provider D - 3000 yen (Currently: 5000 yen, Provider B)

[1033] Child 2: Provider D - 2000 yen (Currently: 4000 yen, Provider C)

[1034] Home Internet: Provider E - 4500 yen (new contract)

[1035] Total communication costs: 14,500 yen (Current total: 21,000 yen)

[1036] Savings: 6500 yen

[1037] Click here to proceed with the switch.

[1038] As described above, this invention provides an effective means for users to easily find the optimal communication plan and enjoy economic benefits.

[1039] The flow of the specific processing in Example 1 will be explained using Figure 11.

[1040] Step 1: Enter user data

[1041] The user uses a device to enter information about their family structure, current contract status, and communication expenses. Input fields include the number and relationship of family members, each member's communication service provider, and each member's monthly communication expenses. For example, the user might enter the following information:

[1042] Family composition: 1 parent, 2 children

[1043] Current contract companies: Parent (Provider A), Child 1 (Provider B), Child 2 (Provider C)

[1044] Monthly communication expenses for each member: Parent (8000 yen), Child 1 (5000 yen), Child 2 (4000 yen)

[1045] input:

[1046] Family composition data

[1047] Current contract status data

[1048] Communication expense data

[1049] output:

[1050] Input data formatted on the terminal (JSON format)

[1051] Operation:

[1052] The user enters information into the input form on the device and clicks the "Submit" button. The device then converts this information into JSON format.

[1053] Step 2: Send

[1054] The terminal sends the formatted input data to the server. An HTTP POST request is used for this process.

[1055] input:

[1056] Formatted input data (JSON format)

[1057] output:

[1058] Data sent to the server

[1059] Operation:

[1060] The device sends data to the server's specified API endpoint using an HTTP POST request.

[1061] Step 3: Data reception and storage

[1062] The server receives the transmitted data and stores it in the database. The database used is typically MySQL or PostgreSQL.

[1063] input:

[1064] Data sent from the device

[1065] output:

[1066] Data stored in the database

[1067] Operation:

[1068] The server receives an HTTP request, parses its contents, and saves them to the database. Database connection operations and INSERT operations are then performed.

[1069] Step 4: Data Analysis

[1070] The server starts an analysis engine (such as a Python script or R script) to analyze the stored data and performs the following processes:

[1071] 1. Calculate the communication costs for the user's entire family.

[1072] 2. Compare the current plan with multiple communication service plans available on the market.

[1073] input:

[1074] Data stored in the database

[1075] output:

[1076] Analysis results (current communication costs and optimized communication plans)

[1077] Operation:

[1078] The server starts the analysis engine, retrieves the necessary data from the database, and performs the analysis. The analysis engine retrieves the latest plan information via API and uses it as a comparison target.

[1079] Step 5: Generate Recommended Plan

[1080] Based on the analysis results, the server generates the most economical communication plan for the user. This generation process is carried out by an algorithm that selects the plan with the lowest total communication cost.

[1081] input:

[1082] Analysis results data

[1083] output:

[1084] Optimal communication plan data

[1085] Operation:

[1086] The server executes an optimal plan generation algorithm based on the analysis results and assigns the best plan to each family member.

[1087] Step 6: Submit the results

[1088] The server sends the generated optimal plan information to the terminal. This information is serialized into JSON format and sent as an HTTP response.

[1089] input:

[1090] Optimal communication plan data (JSON format)

[1091] output:

[1092] Result data sent to the terminal

[1093] Operation:

[1094] The server serializes the optimal plan data into JSON format and sends it as an HTTP response.

[1095] Step 7: Presenting results to the user

[1096] The device analyzes recommended plan data received from the server and displays it on the user interface. The displayed information includes details of each plan, the amount of savings, and information on how to switch plans.

[1097] input:

[1098] Result data received from the server

[1099] output:

[1100] Content displayed to the user

[1101] Operation:

[1102] The device analyzes received data and displays the optimal plan for the user. It also simultaneously displays information on switching procedures and promotional campaigns.

[1103] (Application Example 1)

[1104] Next, we will explain Application Example 1. In the following explanation, the data processing device 12 will be referred to as the "server," and the headset-type terminal 314 will be referred to as the "terminal."

[1105] In today's world, optimizing household communication and purchasing expenses is a major challenge. In particular, with multiple internet providers and communication plans available, it is difficult for each household to make the most economical choice. Similarly, selecting the optimal product while considering the entire household's purchasing history and budget information is equally difficult. Therefore, there is a need for a system that allows each household to reduce unnecessary expenses and efficiently select communication plans and products.

[1106] The specific processing performed by the specific processing unit 290 of the data processing device 12 in Application Example 1 is realized by the following means.

[1107] In this invention, the server includes means for receiving family structure, current contract status, and communication cost information entered by the user; means for analyzing the received information and generating the most economical communication plan; means for presenting the generated communication plan to the user; means for displaying information that guides the user to a specific communication service provider; means for receiving family structure, current purchase history, and budget information; means for analyzing the received purchase information and generating an optimal product list within the budget; and means for presenting the generated product list. This optimizes communication and purchase costs for the entire household, enabling efficient and economical choices.

[1108] "Family structure" refers to the number and relationships of each member within a household.

[1109] "Current contract status" refers to the type of telecommunications service provider and contract details used by each household member.

[1110] "Communication expense information" refers to the details of the communication expenses that each household member pays each month.

[1111] "Purchase history" refers to a record of products and services that a user has purchased in the past.

[1112] "Budget information" refers to the monthly spending limit set by the user.

[1113] A "communication plan" refers to the terms of a contract for services such as internet and telephone provided by a communication service provider.

[1114] A "product list" refers to a list of multiple products selected based on the user's requirements.

[1115] "Analysis" refers to the process of deriving the optimal choice based on received information using statistical processing and machine learning models.

[1116] A "server" refers to a computer system that performs analysis, stores data, and provides information to users.

[1117] "Display means" refers to an interface for visually presenting generated communication plans and product lists to the user.

[1118] The "data transmission phase" refers to the process of sending information entered by the user to the server.

[1119] This invention relates to a system that receives family structure, current contract status, and communication expense information entered by a user, generates an optimal communication plan and purchase list for each user, and presents the results. Specific embodiments are described below.

[1120] User input phase

[1121] First, the user uses their device to enter information about their family structure, current contract status, communication expenses, purchase history, and budget. This information includes the number and relationship of family members, the type of communication service provider each member is subscribed to, each member's monthly communication expenses, past purchase history, and the set monthly budget.

[1122] Data transmission phase

[1123] The terminal sends the entered data to the server. The server receives this data, integrates it, and analyzes it.

[1124] Data Analysis Phase

[1125] The server uses data analysis tools such as Python's NumPy and Pandas to analyze the received data. For analyzing communication plans, it compares the current plan with plans offered by various communication service providers. In addition, it uses generative AI models (such as Scikit-learn and TensorFlow) to generate optimal product lists based on purchase history and budget information.

[1126] As a concrete example, consider the case where the following information is entered:

[1127] Family composition: 1 adult, 2 children

[1128] Current contract companies: Adult (Provider A), Child 1 (Provider B), Child 2 (Provider C)

[1129] Monthly communication costs for each member: Adult (8000 yen), Child 1 (5000 yen), Child 2 (4000 yen)

[1130] Purchase history: Daily necessities (shampoo, toothpaste, etc.), food (rice, vegetables, etc.)

[1131] Monthly budget: Adult (30,000 yen), Child 1 (10,000 yen), Child 2 (10,000 yen)

[1132] Based on this information, the server generates the most economical communication plan and a list of optimal products within the budget.

[1133] Recommended plan generation phase

[1134] Based on the analysis results, the server generates the most economical communication plan and product list for each user, customizing it according to their data usage and budget. For example, the following recommended plan might be generated:

[1135] Adults: Provider D / 5000 yen / month (savings from the current 8000 yen)

[1136] Child 1: Provider D / 3000 yen / month (savings from the current 5000 yen)

[1137] Child 2: Provider D / 2000 yen / month (savings from the current 4000 yen)

[1138] Home internet: Provider E / 4500 yen / month (new contract)

[1139] Recommended product list: Shampoo, toothpaste, rice, vegetables

[1140] Results presentation phase

[1141] The server sends the generated recommended plan and product list information to the device. The device receives this information and displays it to the user. The displayed information includes details of each plan, a product list, the amount that can be saved, and information on the switching procedure. It also displays information about promotions and campaigns that guide users to specific communication service providers and products.

[1142] Examples of specific prompt statements are as follows:

[1143] User input information:

[1144] Family composition: 1 adult, 2 children

[1145] Purchase history: Daily necessities, food

[1146] Monthly budget: Adult (30,000 yen), Child 1 (10,000 yen), Child 2 (10,000 yen)

[1147] Based on this information, generate a list of the best products within the budget and present it to the user.

[1148] This system enables users to efficiently manage their entire family's communication and purchasing expenses, easily switch to the optimal communication plan, and enjoy economic benefits by purchasing the most suitable products.

[1149] The flow of a specific process in Application Example 1 will be explained using Figure 12.

[1150] Step 1:

[1151] The user enters family structure, current contract status, communication expense information, as well as purchase history and budget information into the terminal. The entered information is as follows:

[1152] Family composition: 1 adult, 2 children

[1153] Current contract companies: Adult (Provider A), Child 1 (Provider B), Child 2 (Provider C)

[1154] Monthly communication costs for each member: Adult (8000 yen), Child 1 (5000 yen), Child 2 (4000 yen)

[1155] Purchase history: Daily necessities (shampoo, toothpaste, etc.), food (rice, vegetables, etc.)

[1156] Monthly budget: Adult (30,000 yen), Child 1 (10,000 yen), Child 2 (10,000 yen)

[1157] Step 2:

[1158] The terminal sends the entered data to the server. Here, the data is formatted in a series of formats such as JSON, and a smartphone is used as the hardware for this process.

[1159] Step 3:

[1160] The server analyzes the received data. This analysis uses Python's NumPy and Pandas libraries. First, it integrates the family's overall communication expense data and sums up the current communication expenses of each member. The output of this data analysis provides statistical information about the current plan.

[1161] Step 4:

[1162] The server generates the most economical communication plan based on the analysis results. Here, a generative AI model (such as Scikit-learn) is used to compare plans from multiple communication service providers. The output provides a suggested communication plan best suited to each member.

[1163] Step 5:

[1164] The server generates an optimal product list for each user within their monthly budget, based on their purchase history and budget information. It uses a generation AI model (such as TensorFlow) to analyze the user's purchase history and budget data. The output of this process is a product list best suited to each user's needs.

[1165] Step 6:

[1166] The server sends the generated communication plan and product list information to the terminal. This includes details about the communication plan and product list, as well as information on how much can be saved within the budget.

[1167] Step 7:

[1168] The terminal displays the communication plan and product list received from the server to the user. A graphical user interface (GUI) is used to present the information in a visually easy-to-understand manner. Based on this information, the user can consider changing their communication plan and purchase the most suitable product.

[1169] Furthermore, an emotion engine that estimates the user's emotions may be incorporated. That is, the identification processing unit 290 may use the emotion identification model 59 to estimate the user's emotions and perform identification processing using the user's emotions.

[1170] This invention combines a system that receives family structure, current contract status, and communication cost information entered by the user, generates an optimal communication plan for each user, and presents the results with an emotion engine that recognizes the user's emotions. Specific embodiments are shown below.

[1171] User input phase

[1172] The user uses a device to enter information about their family structure, current contract status, and communication costs. This information includes the number and relationship of family members, the type of communication service provider each member is subscribed to, and each member's monthly communication costs. For example, the user might enter the following information:

[1173] Family composition: 1 parent, 2 children

[1174] Current contract companies: Parent (Provider A), Child 1 (Provider B), Child 2 (Provider C)

[1175] Monthly communication expenses for each member: Parent (8000 yen), Child 1 (5000 yen), Child 2 (4000 yen)

[1176] Data transmission and analysis phase

[1177] The terminal sends the entered data to the server. The server receives this data, integrates it, and analyzes it. The analysis includes calculating the communication costs for the user's entire family and comparing the existing contract plan with plans from multiple communication service providers. For example, the communication costs for the entire family are calculated.

[1178] Recommended plan generation phase

[1179] Based on the analysis results, the server selects the optimal communication plan for each family member. During this process, it prioritizes plans from specific communication service providers.

[1180] Emotional Engine Utilization Phase

[1181] The server has an emotion engine built in. The emotion engine recognizes the user's emotional state using user input and the device's camera function. The emotions recognized by the emotion engine identify states such as the user is relaxed, excited, or stressed. Based on this emotional state, the system adjusts how recommended plans are presented. For example, if the user is stressed, the system will present concise and easy-to-understand information.

[1182] Results presentation phase

[1183] The server sends information about the generated recommended plan to the device. The device receives this information and displays it to the user. The displayed information includes details of each plan, the amount that can be saved, and information about the switching procedure. It also displays guidance and promotional information to direct users to specific telecommunications service providers. Furthermore, it utilizes an emotion engine to present information at a timing and in a manner that responds to the user's emotions.

[1184] For example, it will be displayed as follows:

[1185] Recommended plan:

[1186] Parent: Provider D - 5000 yen (Currently: 8000 yen, Provider A)

[1187] Child 1: Provider D - 3000 yen (Currently: 5000 yen, Provider B)

[1188] Child 2: Provider D - 2000 yen (Currently: 4000 yen, Provider C)

[1189] Home Internet: Provider E - 4500 yen (new contract)

[1190] Total communication costs: 14,500 yen (Current total: 21,000 yen)

[1191] Savings: 6500 yen

[1192] Click here to proceed with the switch.

[1193] Based on the information presented, users can review procedures for switching to a specific telecommunications service provider and see information about additional promotional offers. The emotional engine allows users to select the optimal plan in a relaxed state.

[1194] This system allows users to efficiently manage their entire family's communication costs and easily switch to the optimal communication plan, thereby enjoying economic benefits. In addition, the use of an emotion engine can further enhance the user experience.

[1195] The following describes the processing flow.

[1196] Step 1:

[1197] The user enters family structure, current contract status, and communication cost information into the device. The input fields require the number and relationship of family members, each member's contracted provider, and communication costs. For example, the user might enter information such as family structure (1 parent, 2 children), parent (Provider A, 8000 yen / month), child 1 (Provider B, 5000 yen / month), child 2 (Provider C, 4000 yen / month).

[1198] Step 2:

[1199] The user confirms their input and presses the submit button. The device sends this information to the server. The transmitted data includes family structure, contract status, and communication expense information.

[1200] Step 3:

[1201] The server receives data sent from the terminal. To convert the received data into a format that is easy to analyze, it extracts and formats each data item.

[1202] Step 4:

[1203] The server analyzes the received data. This analysis includes summing up the communication costs for the entire family and comparing the existing contract plan with plans from multiple communication service providers. For example, the total communication cost for the entire family (8000 yen + 5000 yen + 4000 yen = 17000 yen) is calculated.

[1204] Step 5:

[1205] Based on the analysis results, the server selects the optimal communication plan for each family member. It prioritizes plans from specific communication service providers and determines the most economical plan for the user.

[1206] Step 6:

[1207] The server uses an emotion engine to recognize the user's current emotional state. The emotion engine uses the device's camera and haptic sensors to analyze the user's facial expressions and actions while they are typing.

[1208] Step 7:

[1209] Based on the results from the emotion engine, the server adjusts how it presents recommended plans according to the user's emotional state. For example, if the system detects that the user is stressed, it will present information in a concise manner.

[1210] Step 8:

[1211] The server sends information about the generated recommended plan to the device. The transmitted data includes details of each plan, the amount you can save, and instructions on how to switch plans.

[1212] Step 9:

[1213] The device displays information received from the server to the user. This information includes recommended plans, estimated savings, specific switching procedures, and relevant promotional information.

[1214] Step 10:

[1215] The user reviews the presented information and decides whether to switch to a specific telecommunications service provider. If they wish to switch, they send that information from their device to the server.

[1216] Step 11:

[1217] Based on the user's selection, the server resends information regarding the appropriate contract modification procedure. It also provides links and information on necessary documents for the contract modification, supporting the user in easily completing the process.

[1218] (Example 2)

[1219] Next, we will describe Example 2. In the following description, the data processing device 12 will be referred to as the "server," and the headset-type terminal 314 will be referred to as the "terminal."

[1220] In today's world, optimizing household communication costs is a crucial issue, but selecting the optimal plan from a diverse range of service providers and complex pricing plans is extremely difficult for users. Furthermore, flexible responses tailored to the user's emotional state are required, but conventional systems do not adequately address this. Therefore, there is a need for a system that allows users to select the optimal plan without experiencing stress.

[1221] The identification process performed by the identification processing unit 290 of the data processing device 12 in Example 2 is realized by the following means.

[1222] In this invention, the server includes means for receiving family structure, current contract status, and communication cost information entered by the user; means for analyzing the received information and generating the most economical communication plan; means for presenting the generated communication plan to the user; and means for recognizing the user's emotions and adjusting the method of presenting the communication plan based on those emotions. As a result, the user can receive appropriate information presentation according to their emotional state, efficiently optimize the communication costs for the entire family, and enjoy economic benefits.

[1223] "User" refers to an individual or head of household who uses this system.

[1224] "Family structure" refers to information indicating the number of members in the household, including the user, and their relationships.

[1225] "Current contract status" refers to the details of the communication service providers and contract plans used by each member of the household.

[1226] "Communication expense information" refers to information showing the monthly communication expenses paid by each member of the household.

[1227] "Means of receiving" refers to communication devices or software that allow the server to receive information entered by the user.

[1228] "Means of analysis" refers to algorithms and processing units used to calculate and select the most economical communication plan based on the received information.

[1229] "Generating means" refers to the combination of software and hardware used to create the optimal communication plan based on the analysis results.

[1230] "Means of presentation" refers to devices or software that display or notify the user of the generated optimal communication plan.

[1231] "Means of recognizing emotions" refers to sensors and algorithms that use user input or camera functions to determine the user's emotional state.

[1232] "Means of adjustment" refers to devices or software that modify the way communication plans are presented based on perceived emotions.

[1233] "Communication service provider" refers to a company or organization that provides communication services.

[1234] This invention is a system that collects family structure, current contract status, and communication cost information entered by the user, generates an optimal communication plan for each user, and presents the results. Furthermore, by combining it with an emotion engine that recognizes the user's emotions, the user experience can be further improved. Specific embodiments are shown below.

[1235] User input phase

[1236] The user uses a device to enter information about their family structure, current contract status, and communication costs. This information includes the number and relationship of family members, the type of communication service provider each member is subscribed to, and each member's monthly communication costs. For example, the following information is entered:

[1237] Family composition: 1 parent, 2 children

[1238] Current contract companies: Parent (communication service provider A), Child 1 (communication service provider B), Child 2 (communication service provider C)

[1239] Monthly communication expenses for each member: Parent (8000 yen), Child 1 (5000 yen), Child 2 (4000 yen)

[1240] Data transmission and analysis phase

[1241] The terminal sends the entered data to the server. The server receives this data, integrates it, and performs analysis. This analysis includes calculating the total communication costs for the entire family and comparing each contract plan with plans from multiple communication service providers. For example, by calculating the total communication costs for the entire family and comparing the plans from each communication service provider, the optimal plan is selected.

[1242] Recommended plan generation phase

[1243] The server selects the optimal communication plan for each family member based on the analysis results. In this process, it adjusts the settings to prioritize plans from specific communication service providers. For example, if it is recommended to unify each member's plan to provider D, the settings will be configured as follows:

[1244] Parent: Provider D - 5000 yen (Currently: 8000 yen, Provider A)

[1245] Child 1: Provider D - 3000 yen (Currently: 5000 yen, Provider B)

[1246] Child 2: Provider D - 2000 yen (Currently: 4000 yen, Provider C)

[1247] Emotional Engine Utilization Phase

[1248] The server incorporates an emotion engine that recognizes the user's emotional state using user input and the device's camera function. Based on the emotional state recognized by the emotion engine, the way recommended plans are presented is adjusted. For example, if the user is feeling stressed, the information will be presented in a concise and easy-to-understand manner.

[1249] Results presentation phase

[1250] The server sends information about the generated recommended plan to the device. The device receives this information and displays it to the user. The displayed information includes details about each plan, the amount that can be saved, and information about the switching procedure. For example, the user may see the following:

[1251] Recommended plan:

[1252] Parent: Provider D - 5000 yen (Currently: 8000 yen, Provider A)

[1253] Child 1: Provider D - 3000 yen (Currently: 5000 yen, Provider B)

[1254] Child 2: Provider D - 2000 yen (Currently: 4000 yen, Provider C)

[1255] Home Internet: Provider E - 4500 yen (new contract)

[1256] Total communication costs: 14,500 yen (Current total: 21,000 yen)

[1257] Savings: 6500 yen

[1258] Click here to proceed with the switch.

[1259] Based on the information presented, users can review procedures for switching to a specific telecommunications service provider and learn about additional promotional offers. The emotional engine allows users to select the optimal plan in a relaxed state.

[1260] This system allows users to efficiently manage their entire family's communication expenses and easily switch to the optimal communication plan, thereby enjoying economic benefits. Furthermore, by utilizing an emotion engine, the user experience can be further enhanced.

[1261] The flow of the specific processing in Example 2 will be explained using Figure 13.

[1262] Step 1: User Input

[1263] The user uses their device to enter information about their family structure, current contract status, and communication expenses. This includes the number and relationship of family members, the type of communication service provider each member is subscribed to, and each member's monthly communication expenses. For example, the following information might be entered:

[1264] Family composition: 1 parent, 2 children

[1265] Current contract companies: Parent (communication service provider A), Child 1 (communication service provider B), Child 2 (communication service provider C)

[1266] Monthly communication expenses for each member: Parent (8000 yen), Child 1 (5000 yen), Child 2 (4000 yen)

[1267] Input data: Family structure, contract status, communication expenses

[1268] Output data: User input information (family structure, contract status, communication expenses)

[1269] Step 2: Data transmission

[1270] The terminal sends the entered data to the server. This is primarily done over the internet, using secure protocols to ensure data security. For example, HTTPS communication is used.

[1271] Input data: User input information

[1272] Output data: User input information sent to the server

[1273] Step 3: Data reception and analysis

[1274] The server receives data sent from the user. Next, it integrates the received data and calculates the total communication costs for the entire family. Furthermore, it compares the existing contract plan with plans from multiple communication service providers. For example, the total communication cost is calculated, and the optimal communication plan is selected.

[1275] Input data: User input information

[1276] Data processing: Calculation of total family communication costs, comparison with existing plans.

[1277] Output data: Analysis results (optimal communication plan)

[1278] Step 4: Generate Recommended Plan

[1279] The server selects the optimal communication plan for each family member based on the analysis results. During this process, adjustments are made to prioritize plans from specific communication service providers. For example, the server might be configured to recommend a plan from provider D to each member.

[1280] Input data: Analysis results

[1281] Data processing: Selection of the optimal communication plan

[1282] Output data: Recommended plan

[1283] Step 5: Recognizing your emotional state

[1284] The server uses an emotion engine to recognize the user's emotional state using user input and the device's camera function. Based on the emotional state recognized by the emotion engine, the server adjusts how recommended plans are presented. For example, if the user is feeling stressed, the information will be presented in a concise and easy-to-understand manner.

[1285] Input data: User behavior data, device camera data

[1286] Data processing: Analysis of emotional states

[1287] Output data: Adjusted presentation method

[1288] Step 6: Submit plan information

[1289] The server sends information about the generated recommended plan to the device. This may happen in real time, and notifications may be used.

[1290] Input data: Recommended plan, adjusted presentation method

[1291] Output data: Plan information sent to the terminal

[1292] Step 7: Displaying plan information

[1293] The device receives the transmitted information and displays it to the user. The displayed information includes details of each plan, the amount of money that can be saved, and information about the switching process. Specifically, it will be displayed as follows:

[1294] Recommended plan:

[1295] Parent: Provider D - 5000 yen (Currently: 8000 yen, Provider A)

[1296] Child 1: Provider D - 3000 yen (Currently: 5000 yen, Provider B)

[1297] Child 2: Provider D - 2000 yen (Currently: 4000 yen, Provider C)

[1298] Home Internet: Provider E - 4500 yen (new contract)

[1299] Total communication costs: 14,500 yen (Current total: 21,000 yen)

[1300] Savings: 6500 yen

[1301] Click here to proceed with the switch.

[1302] Input data: Plan information sent to the device

[1303] Output data: Information to be displayed to the user

[1304] Step 8: Selection and Procedure Implementation

[1305] The user selects the most suitable plan from those presented and completes the necessary procedures through their device. Specifically, they check the estimated savings and proceed with the process of switching to a specific communication service provider (Provider D).

[1306] Input data: Displayed plan information

[1307] Output data: User selection and procedure information

[1308] (Application Example 2)

[1309] Next, we will explain application example 2. In the following explanation, the data processing device 12 will be referred to as the "server," and the headset-type terminal 314 will be referred to as the "terminal."

[1310] While conventional communication plan suggestion systems could present users with the most suitable communication plan, they had limitations in improving the user experience because they presented information uniformly without considering the user's emotional state. Furthermore, particularly in face-to-face interactions at physical stores, there was a lack of means to understand the customer's emotional state and provide information at the appropriate time and in the right way, resulting in a low adoption rate of the suggested plans. Therefore, there was a need for a system that could improve customer satisfaction while efficiently suggesting the most suitable communication plan.

[1311] The specific processing performed by the specific processing unit 290 of the data processing device 12 in Application Example 2 is realized by the following means.

[1312] In this invention, the server includes means for receiving information on family structure, current contract status, and communication costs entered by the user; means for analyzing the received information and generating the most economical communication plan; means for presenting the generated communication plan to the user; means for displaying information that guides the user to a specific communication service provider; and means for recognizing the customer's emotional state via a camera and display mounted on smart glasses and adjusting the information presentation method. This makes it possible to propose appropriate information based on the customer's emotional state when serving customers in physical stores, thereby improving customer satisfaction and communication plan adoption rates.

[1313] "User-entered family structure" refers to information about the number and relationships of family members that the user enters using their device.

[1314] "Current contract status" refers to information about the type of telecommunications service provider and contract details used by the user and their family members.

[1315] "Communication expense information" refers to information regarding the communication expenses that the user and each family member pays each month.

[1316] "Analysis" refers to data processing and evaluation work to select the optimal communication plan based on the received user input data.

[1317] "Generating the most economical communication plan" means deriving the most cost-effective communication plan for the user and their family.

[1318] "Presenting the generated communication plan to the user" means clearly displaying the details of the communication plan selected based on the evaluation results to the user.

[1319] "Displaying information" means providing various types of information in a visual format so that users are guided to a specific telecommunications service provider.

[1320] A "camera mounted on smart glasses" refers to a small camera built into a glasses-type wearable device that has the function of acquiring video in real time.

[1321] A "smart glasses display" refers to a small display built into smart glasses, which is a device used to display information to the user.

[1322] "Recognizing the customer's emotional state" means analyzing video data from a camera attached to smart glasses to identify emotions such as whether the customer is relaxed, excited, or stressed.

[1323] "Adjusting the method of information presentation" means optimizing the timing and method of providing information based on the customer's emotional state.

[1324] The present invention relates to a communication plan suggestion system for optimizing communication costs for an entire family, and includes a function to recognize the user's emotions and adjust the method of information presentation. Specific embodiments are described below.

[1325] System Configuration

[1326] Program description:

[1327] The system receives information from the user regarding family structure, current contract status, and communication costs, and based on this, generates and presents the most economical communication plan. It also uses a camera mounted on smart glasses to recognize the user's emotional state and adjusts the information presentation method based on this information. The following hardware and software are used for this process.

[1328] Hardware:

[1329] Smart glasses: Wearable devices with a built-in camera and display that capture video in real time and display information.

[1330] High-performance cloud server: Performs data analysis and generates communication plans.

[1331] software:

[1332] Face recognition and emotion analysis engine: Uses OpenCV and the Emotion API to recognize faces from camera footage and analyze emotional states.

[1333] Data analysis algorithm: Using Python and Scikit-learn, the system integrates communication cost information based on received data to select the optimal plan.

[1334] Real-time data communication: Data communication between smart glasses and the cloud server is performed using WebSocket and HTTPS.

[1335] Display software: Uses the smart glasses SDK to display analysis results to the user.

[1336] Processing Overview

[1337] 1. User input phase:

[1338] The user follows the instructions of a store staff member wearing smart glasses and enters information such as family composition, current contract status, and communication costs into the smart glasses' interface. This data is transmitted to a cloud server in real time.

[1339] 2. Data transmission and analysis phase:

[1340] The cloud server calculates the total communication costs for the entire family based on the received data, and compares and analyzes the existing contract plan with plans from multiple communication service providers. The analysis algorithm uses Python and Scikit-learn.

[1341] 3. Recommended plan generation phase:

[1342] Based on the analysis results, the cloud server selects the optimal communication plan for each family member and sends this information to the smart glasses.

[1343] 4. Emotional Engine Utilization Phase:

[1344] The smart glasses utilize a built-in camera and emotion analysis engine to analyze the customer's emotional state in real time. Based on this, the information presentation method is optimized; for example, detailed information is presented step-by-step when the user is relaxed, while concise information is presented all at once when the user is stressed.

[1345] 5. Results Presentation Phase:

[1346] The smart glasses display details of recommended data plans, potential savings, and information on how to switch. Based on this information, users can then proceed to switch to the optimal data plan.

[1347] Specific example

[1348] A store staff member wearing smart glasses interacts with the customer, who then inputs information about their family structure and communication expenses. The smart glasses' camera recognizes the customer's facial expressions, and an emotion analysis engine analyzes their emotions in real time. If the customer is relaxed, the smart glasses' display shows information such as "detailed potential savings" and "reasons for choosing this plan" in stages. If the customer is stressed, a concise message such as "You can save 6,500 yen by switching to this plan" is displayed.

[1349] Example of a prompt

[1350] "When the user is emotionally relaxed, generate prompt messages that present detailed plan information step by step."

[1351] "When the character is experiencing stress, generate a prompt that presents the most concise plan information in one go."

[1352] This system makes it possible to propose the optimal communication plan that takes into account the customer's emotional state during face-to-face interactions at physical stores, thereby improving customer satisfaction and the adoption rate of communication plans.

[1353] The flow of a specific process in Application Example 2 will be explained using Figure 14.

[1354] Step 1:

[1355] The user enters their family structure, current contract status, and communication cost information into the smart glasses interface, with the help of a store staff member wearing smart glasses. This information includes the contract status and monthly communication costs for each family member. The entered data is transmitted in real time from the smart glasses to a cloud server. The entered data includes family structure (e.g., 1 parent, 2 children), current contract companies (e.g., parent: Provider A, child 1: Provider B, child 2: Provider C), and each member's monthly communication cost (e.g., parent: 8,000 yen, child 1: 5,000 yen, child 2: 4,000 yen).

[1356] Step 2:

[1357] The cloud server begins analysis based on the received data. The analysis includes calculating the total communication costs for the entire family and comparing the existing contract plan with plans from multiple communication service providers. Data analysis is performed using Python and Scikit-learn. Here, the total communication costs for the entire family (e.g., 21,000 yen) are analyzed comprehensively as input data and compared with multiple communication plans. The output is a calculated optimal communication plan.

[1358] Step 3:

[1359] The cloud server selects the optimal communication plan for each family member based on the analysis results. In this process, the user's emotional state is not particularly considered; the optimal plan is selected purely from an economic standpoint. The selected communication plan is then sent to the smart glasses. Multiple communication plans are used as input data, and the optimal communication plan (e.g., Parent: Provider D - 5000 yen, Child 1: Provider D - 3000 yen, Child 2: Provider D - 2000 yen) is generated as output data.

[1360] Step 4:

[1361] This system uses a camera and emotion analysis engine built into smart glasses to analyze the user's emotional state in real time. It recognizes faces from camera footage using OpenCV and the Emotion API to identify the customer's emotions (e.g., relaxed, stressed, excited). Camera footage is used as input data, and the user's emotional state (e.g., relaxed) is obtained as output data.

[1362] Step 5:

[1363] Based on the analyzed emotional state, the method of presenting recommended plans is adjusted. For example, if the user is relaxed, detailed plan information is presented step by step; if they are stressed, concise information is presented all at once. This adjustment is achieved by applying generated prompt messages. The user's emotional state is used as input data, and appropriate prompt messages for presenting information are generated as output data. For example, a concise message such as "Switching to this plan will save you 6500 yen" might be displayed.

[1364] Step 6:

[1365] The smart glasses display details of the recommended plan and information on how to switch. Users can review the information on the display and proceed with switching to the optimal plan. The details of the optimal communication plan are used as input data, and the information displayed on the screen (e.g., potential savings, instructions on how to switch) is generated as output data.

[1366] By following these steps, it becomes possible to propose the optimal communication plan that takes into account the user's emotional state, thereby improving customer satisfaction and the adoption rate of the communication plan.

[1367] The specific processing unit 290 transmits the result of the specific processing to the headset terminal 314. In the headset terminal 314, the control unit 46A causes the speaker 240 and display 343 to output the result of the specific processing. The microphone 238 acquires audio indicating user input for the result of the specific processing. The control unit 46A transmits the audio data indicating user input acquired by the microphone 238 to the data processing unit 12. In the data processing unit 12, the specific processing unit 290 acquires the audio data.

[1368] Data generation model 58 is a type of so-called generative AI (Artificial Intelligence). One example of data generation model 58 is ChatGPT (Internet search<URL: https: / / openai.com / blog / chatgpt> ), Gemini (Internet search) <url: https: gemini.google.com ?hl="ja">Examples of generative AI include the following. The data generation model 58 is obtained by performing deep learning on a neural network. The data generation model 58 is input with prompts containing instructions, and with inference data such as audio data representing speech, text data representing text, and image data representing images. The data generation model 58 infers from the input inference data according to the instructions indicated by the prompts, and outputs the inference results in data formats such as audio data and text data. Here, inference refers to, for example, analysis, classification, prediction, and / or summarization.

[1369] In the above embodiment, an example was given in which specific processing is performed by the data processing device 12, but the technology of this disclosure is not limited thereto, and specific processing may also be performed by the headset terminal 314.

[1370] [Fourth Embodiment]

[1371] Figure 7 shows an example of the configuration of the data processing system 410 according to the fourth embodiment.

[1372] As shown in Figure 7, the data processing system 410 includes a data processing device 12 and a robot 414. An example of the data processing device 12 is a server.

[1373] The data processing device 12 comprises a computer 22, a database 24, and a communication interface 26. The computer 22 is an example of a "computer" related to the technology of this disclosure. The computer 22 comprises a processor 28, RAM 30, and storage 32. The processor 28, RAM 30, and storage 32 are connected to a bus 34. The database 24 and the communication interface 26 are also connected to the bus 34. The communication interface 26 is connected to a network 54. An example of the network 54 is a WAN (Wide Area Network) and / or a LAN (Local Area Network).

[1374] The robot 414 includes a computer 36, a microphone 238, a speaker 240, a camera 42, a communication interface 44, and a controlled object 443. The computer 36 includes a processor 46, RAM 48, and storage 50. The processor 46, RAM 48, and storage 50 are connected to a bus 52. The microphone 238, speaker 240, camera 42, and controlled object 443 are also connected to the bus 52.

[1375] The microphone 238 receives voice signals from the user 20 and receives instructions from the user 20. The microphone 238 captures the voice signals from the user 20, converts the captured voice into audio data, and outputs it to the processor 46. The speaker 240 outputs audio according to the instructions from the processor 46.

[1376] Camera 42 is a small digital camera equipped with an optical system including a lens, aperture, and shutter, and an image sensor such as a CMOS (Complementary Metal-Oxide-Semiconductor) image sensor or a CCD (Charge Coupled Device) image sensor, and captures images of the area around the user 20 (for example, an imaging range defined by a field of view equivalent to the width of a typical healthy person's field of vision).

[1377] Communication interface 44 is connected to network 54. Communication interfaces 44 and 26 are responsible for the exchange of various information between processor 46 and processor 28 via network 54. The exchange of various information between processor 46 and processor 28 using communication interfaces 44 and 26 is performed in a secure manner.

[1378] The controlled object 443 includes a display device, LEDs in the eyes, and motors that drive the arms, hands, and feet. The posture and gestures of the robot 414 are controlled by controlling the motors of the arms, hands, and feet. Some of the robot 414's emotions can be expressed by controlling these motors. Furthermore, the robot 414's facial expressions can also be expressed by controlling the illumination state of the LEDs in its eyes.

[1379] Figure 8 shows an example of the main functions of the data processing device 12 and the robot 414. As shown in Figure 8, the data processing device 12 performs specific processing using the processor 28. The storage 32 stores the specific processing program 56.

[1380] The specific processing program 56 is an example of a "program" relating to the technology of this disclosure. The processor 28 reads the specific processing program 56 from the storage 32 and executes the read specific processing program 56 on the RAM 30. The specific processing is realized by the processor 28 operating as a specific processing unit 290 in accordance with the specific processing program 56 executed on the RAM 30.

[1381] The storage 32 stores the data generation model 58 and the emotion identification model 59. The data generation model 58 and the emotion identification model 59 are used by the identification processing unit 290.

[1382] In robot 414, the processor 46 performs the reception output processing. The storage 50 stores the reception output program 60. The processor 46 reads the reception output program 60 from the storage 50 and executes the read reception output program 60 on the RAM 48. The reception output processing is realized by the processor 46 operating as a control unit 46A according to the reception output program 60 executed on the RAM 48.

[1383] Next, the specific processing performed by the specific processing unit 290 of the data processing device 12 will be described. In the following description, the data processing device 12 will be referred to as the "server" and the robot 414 as the "terminal".

[1384] This invention relates to a system that receives family structure, current contract status, and communication cost information entered by a user, generates an optimal communication plan for each user, and presents the results. Specific embodiments are shown below.

[1385] User input phase

[1386] The user uses a device to enter information about their family structure, current contract status, and communication costs. This information includes the number and relationship of family members, the type of communication service provider each member is subscribed to, and each member's monthly communication costs. For example, the user enters the following information:

[1387] Family composition: 1 parent, 2 children

[1388] Current contract companies: Parent (Provider A), Child 1 (Provider B), Child 2 (Provider C)

[1389] Monthly communication expenses for each member: Parent (8000 yen), Child 1 (5000 yen), Child 2 (4000 yen)

[1390] Data transmission and analysis phase

[1391] The terminal sends the entered data to the server. The server receives this data, integrates it, and analyzes it. This analysis includes calculating the communication costs for the user's entire family and comparing the current plan with various SoftBank-related plans (e.g., SoftBank, Y!mobile, SoftBank Hikari, SoftBank Air).

[1392] Recommended plan generation phase

[1393] Based on the analysis results, the server generates the most economical communication plan for the user. The generated plan is customized according to each member's data usage and service requirements. For example, the following recommended plan may be generated:

[1394] Parents: Provider D / 5000 yen per month (savings from the current 8000 yen)

[1395] Child 1: Provider D / 3000 yen / month (savings from the current 5000 yen)

[1396] Child 2: Provider D / 2000 yen / month (savings from the current 4000 yen)

[1397] Home internet: Provider E / 4500 yen / month (new contract)

[1398] Results presentation phase

[1399] The server sends information about the generated recommended plan to the device. The device receives this information and displays it to the user. The displayed information includes details of each plan, the amount that can be saved, and information about the switching procedure. It also displays guidance and promotional information to direct users to specific telecommunications service providers.

[1400] For example, it will be displayed as follows:

[1401] Recommended plan:

[1402] Parent: Provider D - 5000 yen (Currently: 8000 yen, Provider A)

[1403] Child 1: Provider D - 3000 yen (Currently: 5000 yen, Provider B)

[1404] Child 2: Provider D - 2000 yen (Currently: 4000 yen, Provider C)

[1405] Home Internet: Provider E - 4500 yen (new contract)

[1406] Total communication costs: 14,500 yen (Current total: 21,000 yen)

[1407] Savings: 6500 yen

[1408] Click here to proceed with the switch.

[1409] Based on the information provided, users can view information such as the procedures for switching to a specific telecommunications service provider and additional promotional benefits.

[1410] This system allows users to efficiently manage their entire family's communication expenses and easily switch to the optimal communication plan, thereby enjoying economic benefits.

[1411] The following describes the processing flow.

[1412] Step 1:

[1413] The user enters family structure, current contract status, and communication expense information into the device. The device receives this information and displays a confirmation screen to the user.

[1414] Step 2:

[1415] The user reviews the entered information and presses the submit button. The terminal sends the reviewed information to the server.

[1416] Step 3:

[1417] The server receives data sent from the terminal. The received data includes the number of family members, each member's contracted provider, and communication cost information.

[1418] Step 4:

[1419] The server analyzes the received data. This analysis includes calculating the total monthly communication costs for the entire family and comparing existing contract plans with plans from multiple communication service providers. For example, the total communication costs for the entire family are calculated.

[1420] Step 5:

[1421] Based on the analysis results, the server selects the optimal communication plan for each family member. During this process, it prioritizes plans from specific communication service providers.

[1422] Step 6:

[1423] The server generates information to present to the user based on the selected optimal communication plan. This includes the recommended plan for each member, the amount of savings if they switch to a new plan, and details of the switching procedure.

[1424] Step 7:

[1425] The server sends the generated information to the terminal. The terminal receives this information and displays it to the user.

[1426] Step 8:

[1427] The user reviews the recommended plan. The device displays instructions for the switching process, along with relevant promotional information.

[1428] Step 9:

[1429] If a user wishes to switch, that information is resent from the terminal to the server. The server then sends back the appropriate procedural information and arranges for the final contract change to be processed.

[1430] (Example 1)

[1431] Next, we will describe Example 1. In the following description, the data processing device 12 will be referred to as the "server" and the robot 414 as the "terminal".

[1432] In recent years, the increasing number of communication service options has made it difficult for users to choose the optimal plan. Furthermore, when families have contracts with different communication service providers, communication costs often become unnecessarily high. In this situation, there is a need for a system that allows users to easily find the best communication plan and enjoy the economic benefits.

[1433] The identification process performed by the identification processing unit 290 of the data processing device 12 in Example 1 is realized by the following means.

[1434] In this invention, the server includes means for receiving family structure, current contract status, and communication cost information entered by the user; means for the server to analyze data transmitted from the terminal, calculate the total communication cost for the family, and compare multiple communication service plans; means for presenting the generated optimal communication plan to the user; and means for displaying information that guides the user to a specific communication service provider. This makes it easy for the user to optimize the total communication cost for the family and switch to an economical communication plan.

[1435] "User" refers to anyone who uses an information system or device.

[1436] "Family structure" refers to the number of members and their relationships within a particular household.

[1437] "Contract status" refers to the details of the telecommunications service provider and each plan that the user currently has a contract with.

[1438] "Communication expense information" refers to information regarding the monthly communication service fees paid by each member.

[1439] A "terminal" refers to a device (e.g., smartphone, tablet, personal computer) used by a user to input information and communicate with a server via the internet.

[1440] A "server" refers to a computer system that receives, processes, and transmits information over a network.

[1441] "Data analysis" refers to the process of investigating and evaluating collected data using statistical or logical methods.

[1442] A "communications service provider" refers to a company that provides communication-related services, such as internet access and telephone services.

[1443] A "communication plan" refers to a contract for a communication service with specific fees and service content.

[1444] The "optimal communication plan" refers to a contract for a communication service that is the most economical and best suited to the user's needs.

[1445] An "analysis engine" refers to software or algorithms used to analyze data.

[1446] "JSON format" refers to a data exchange format, specifically JavaScript Object Notation.

[1447] An "HTTP request" refers to a data request message sent from a client to a server.

[1448] A "computer system" refers to a collection of hardware and software used to execute programs and process data.

[1449] This invention relates to a system that receives family structure, current contract status, and communication cost information entered by a user, generates an optimal communication plan for each user, and presents the results. The following describes specific embodiments of this system.

[1450] User input phase

[1451] The user uses a device to enter information about their family structure, current contract status, and communication costs. This information includes the number and relationship of family members, the type of communication service provider each member is subscribed to, and each member's monthly communication costs. For example, the user enters the following information:

[1452] Family composition: 1 parent, 2 children

[1453] Current contract companies: Parent (Provider A), Child 1 (Provider B), Child 2 (Provider C)

[1454] Monthly communication expenses for each member: Parent (8000 yen), Child 1 (5000 yen), Child 2 (4000 yen)

[1455] The data entered by the user is converted to JSON format by the device and sent to the server.

[1456] Data transmission and analysis phase

[1457] The terminal sends the data entered by the user to the server. This data is sent using an HTTP POST request. The server receives this data and stores it in a database. MySQL or PostgreSQL are used as the database.

[1458] The server launches an analysis engine (such as a Python or R script) to analyze the received data. The analysis engine calculates the communication costs for the user's entire family and compares the current plan with multiple communication service plans available on the market (e.g., major communication service providers, network operators). This analysis is performed by obtaining the latest plan information via an API or by using web scraping techniques.

[1459] Recommended plan generation phase

[1460] Based on the analysis results, the server generates the most economical communication plan for the user. This generation process uses an algorithm that selects each plan to minimize the total communication cost. For example, the following recommended plan might be generated:

[1461] Parents: Provider D / 5000 yen per month (savings from the current 8000 yen)

[1462] Child 1: Provider D / 3000 yen / month (savings from the current 5000 yen)

[1463] Child 2: Provider D / 2000 yen / month (savings from the current 4000 yen)

[1464] Home internet: Provider E / 4500 yen / month (new contract)

[1465] Results presentation phase

[1466] The server sends information about the generated recommended plan to the device. The device receives this information and displays it to the user. The displayed information includes details about each plan, the amount that can be saved, and information about the switching procedure. For example, it may look like this:

[1467] Recommended plan:

[1468] Parent: Provider D - 5000 yen (Currently: 8000 yen, Provider A)

[1469] Child 1: Provider D - 3000 yen (Currently: 5000 yen, Provider B)

[1470] Child 2: Provider D - 2000 yen (Currently: 4000 yen, Provider C)

[1471] Home Internet: Provider E - 4500 yen (new contract)

[1472] Total communication costs: 14,500 yen (Current total: 21,000 yen)

[1473] Savings: 6500 yen

[1474] Click here to proceed with the switch.

[1475] Based on the information provided, users can proceed with the process of switching to a specific telecommunications service provider. They can also check for additional promotional offers. This allows users to efficiently manage their family's telecommunications expenses and easily switch to the optimal telecommunications plan.

[1476] As an example of a specific prompt, enter the following prompt into the generative AI model:

[1477] Based on the user's family structure, current contract status, and communication expense information, please generate and present the optimal communication plan.

[1478] An example of the output would be as follows:

[1479] Recommended plan:

[1480] Parent: Provider D - 5000 yen (Currently: 8000 yen, Provider A)

[1481] Child 1: Provider D - 3000 yen (Currently: 5000 yen, Provider B)

[1482] Child 2: Provider D - 2000 yen (Currently: 4000 yen, Provider C)

[1483] Home Internet: Provider E - 4500 yen (new contract)

[1484] Total communication costs: 14,500 yen (Current total: 21,000 yen)

[1485] Savings: 6500 yen

[1486] Click here to proceed with the switch.

[1487] As described above, this invention provides an effective means for users to easily find the optimal communication plan and enjoy economic benefits.

[1488] The flow of the specific processing in Example 1 will be explained using Figure 11.

[1489] Step 1: Enter user data

[1490] The user uses a device to enter information about their family structure, current contract status, and communication expenses. Input fields include the number and relationship of family members, each member's communication service provider, and each member's monthly communication expenses. For example, the user might enter the following information:

[1491] Family composition: 1 parent, 2 children

[1492] Current contract companies: Parent (Provider A), Child 1 (Provider B), Child 2 (Provider C)

[1493] Monthly communication expenses for each member: Parent (8000 yen), Child 1 (5000 yen), Child 2 (4000 yen)

[1494] input:

[1495] Family composition data

[1496] Current contract status data

[1497] Communication expense data

[1498] output:

[1499] Input data formatted on the terminal (JSON format)

[1500] Operation:

[1501] The user enters information into the input form on the device and clicks the "Submit" button. The device then converts this information into JSON format.

[1502] Step 2: Send

[1503] The terminal sends the formatted input data to the server. An HTTP POST request is used for this process.

[1504] input:

[1505] Formatted input data (JSON format)

[1506] output:

[1507] Data sent to the server

[1508] Operation:

[1509] The device sends data to the server's specified API endpoint using an HTTP POST request.

[1510] Step 3: Data reception and storage

[1511] The server receives the transmitted data and stores it in the database. The database used is typically MySQL or PostgreSQL.

[1512] input:

[1513] Data sent from the device

[1514] output:

[1515] Data stored in the database

[1516] Operation:

[1517] The server receives an HTTP request, parses its contents, and saves them to the database. Database connection operations and INSERT operations are then performed.

[1518] Step 4: Data Analysis

[1519] The server starts an analysis engine (such as a Python script or R script) to analyze the stored data and performs the following processes:

[1520] 1. Calculate the communication costs for the user's entire family.

[1521] 2. Compare the current plan with multiple communication service plans available on the market.

[1522] input:

[1523] Data stored in the database

[1524] output:

[1525] Analysis results (current communication costs and optimized communication plans)

[1526] Operation:

[1527] The server starts the analysis engine, retrieves the necessary data from the database, and performs the analysis. The analysis engine retrieves the latest plan information via API and uses it as a comparison target.

[1528] Step 5: Generate Recommended Plan

[1529] Based on the analysis results, the server generates the most economical communication plan for the user. This generation process is carried out by an algorithm that selects the plan with the lowest total communication cost.

[1530] input:

[1531] Analysis results data

[1532] output:

[1533] Optimal communication plan data

[1534] Operation:

[1535] The server executes an optimal plan generation algorithm based on the analysis results and assigns the best plan to each family member.

[1536] Step 6: Submit the results

[1537] The server sends the generated optimal plan information to the terminal. This information is serialized into JSON format and sent as an HTTP response.

[1538] input:

[1539] Optimal communication plan data (JSON format)

[1540] output:

[1541] Result data sent to the terminal

[1542] Operation:

[1543] The server serializes the optimal plan data into JSON format and sends it as an HTTP response.

[1544] Step 7: Presenting results to the user

[1545] The device analyzes recommended plan data received from the server and displays it on the user interface. The displayed information includes details of each plan, the amount of savings, and information on how to switch plans.

[1546] input:

[1547] Result data received from the server

[1548] output:

[1549] Content displayed to the user

[1550] Operation:

[1551] The device analyzes received data and displays the optimal plan for the user. It also simultaneously displays information on switching procedures and promotional campaigns.

[1552] (Application Example 1)

[1553] Next, we will explain Application Example 1. In the following explanation, the data processing device 12 will be referred to as the "server" and the robot 414 as the "terminal".

[1554] In today's world, optimizing household communication and purchasing expenses is a major challenge. In particular, with multiple internet providers and communication plans available, it is difficult for each household to make the most economical choice. Similarly, selecting the optimal product while considering the entire household's purchasing history and budget information is equally difficult. Therefore, there is a need for a system that allows each household to reduce unnecessary expenses and efficiently select communication plans and products.

[1555] The specific processing performed by the specific processing unit 290 of the data processing device 12 in Application Example 1 is realized by the following means.

[1556] In this invention, the server includes means for receiving family structure, current contract status, and communication cost information entered by the user; means for analyzing the received information and generating the most economical communication plan; means for presenting the generated communication plan to the user; means for displaying information that guides the user to a specific communication service provider; means for receiving family structure, current purchase history, and budget information; means for analyzing the received purchase information and generating an optimal product list within the budget; and means for presenting the generated product list. This optimizes communication and purchase costs for the entire household, enabling efficient and economical choices.

[1557] "Family structure" refers to the number and relationships of each member within a household.

[1558] "Current contract status" refers to the type of telecommunications service provider and contract details used by each household member.

[1559] "Communication expense information" refers to the details of the communication expenses that each household member pays each month.

[1560] "Purchase history" refers to a record of products and services that a user has purchased in the past.

[1561] "Budget information" refers to the monthly spending limit set by the user.

[1562] A "communication plan" refers to the terms of a contract for services such as internet and telephone provided by a communication service provider.

[1563] A "product list" refers to a list of multiple products selected based on the user's requirements.

[1564] "Analysis" refers to the process of deriving the optimal choice based on received information using statistical processing and machine learning models.

[1565] A "server" refers to a computer system that performs analysis, stores data, and provides information to users.

[1566] "Display means" refers to an interface for visually presenting generated communication plans and product lists to the user.

[1567] The "data transmission phase" refers to the process of sending information entered by the user to the server.

[1568] This invention relates to a system that receives family structure, current contract status, and communication expense information entered by a user, generates an optimal communication plan and purchase list for each user, and presents the results. Specific embodiments are described below.

[1569] User input phase

[1570] First, the user uses their device to enter information about their family structure, current contract status, communication expenses, purchase history, and budget. This information includes the number and relationship of family members, the type of communication service provider each member is subscribed to, each member's monthly communication expenses, past purchase history, and the set monthly budget.

[1571] Data transmission phase

[1572] The terminal sends the entered data to the server. The server receives this data, integrates it, and analyzes it.

[1573] Data Analysis Phase

[1574] The server uses data analysis tools such as Python's NumPy and Pandas to analyze the received data. For analyzing communication plans, it compares the current plan with plans offered by various communication service providers. In addition, it uses generative AI models (such as Scikit-learn and TensorFlow) to generate optimal product lists based on purchase history and budget information.

[1575] As a concrete example, consider the case where the following information is entered:

[1576] Family composition: 1 adult, 2 children

[1577] Current contract companies: Adult (Provider A), Child 1 (Provider B), Child 2 (Provider C)

[1578] Monthly communication costs for each member: Adult (8000 yen), Child 1 (5000 yen), Child 2 (4000 yen)

[1579] Purchase history: Daily necessities (shampoo, toothpaste, etc.), food (rice, vegetables, etc.)

[1580] Monthly budget: Adult (30,000 yen), Child 1 (10,000 yen), Child 2 (10,000 yen)

[1581] Based on this information, the server generates the most economical communication plan and a list of optimal products within the budget.

[1582] Recommended plan generation phase

[1583] Based on the analysis results, the server generates the most economical communication plan and product list for each user, customizing it according to their data usage and budget. For example, the following recommended plan might be generated:

[1584] Adults: Provider D / 5000 yen / month (savings from the current 8000 yen)

[1585] Child 1: Provider D / 3000 yen / month (savings from the current 5000 yen)

[1586] Child 2: Provider D / 2000 yen / month (savings from the current 4000 yen)

[1587] Home internet: Provider E / 4500 yen / month (new contract)

[1588] Recommended product list: Shampoo, toothpaste, rice, vegetables

[1589] Results presentation phase

[1590] The server sends the generated recommended plan and product list information to the device. The device receives this information and displays it to the user. The displayed information includes details of each plan, a product list, the amount that can be saved, and information on the switching procedure. It also displays information about promotions and campaigns that guide users to specific communication service providers and products.

[1591] Examples of specific prompt statements are as follows:

[1592] User input information:

[1593] Family composition: 1 adult, 2 children

[1594] Purchase history: Daily necessities, food

[1595] Monthly budget: Adult (30,000 yen), Child 1 (10,000 yen), Child 2 (10,000 yen)

[1596] Based on this information, generate a list of the best products within the budget and present it to the user.

[1597] This system enables users to efficiently manage their entire family's communication and purchasing expenses, easily switch to the optimal communication plan, and enjoy economic benefits by purchasing the most suitable products.

[1598] The flow of a specific process in Application Example 1 will be explained using Figure 12.

[1599] Step 1:

[1600] The user enters family structure, current contract status, communication expense information, as well as purchase history and budget information into the terminal. The entered information is as follows:

[1601] Family composition: 1 adult, 2 children

[1602] Current contract companies: Adult (Provider A), Child 1 (Provider B), Child 2 (Provider C)

[1603] Monthly communication costs for each member: Adult (8000 yen), Child 1 (5000 yen), Child 2 (4000 yen)

[1604] Purchase history: Daily necessities (shampoo, toothpaste, etc.), food (rice, vegetables, etc.)

[1605] Monthly budget: Adult (30,000 yen), Child 1 (10,000 yen), Child 2 (10,000 yen)

[1606] Step 2:

[1607] The terminal sends the entered data to the server. Here, the data is formatted in a series of formats such as JSON, and a smartphone is used as the hardware for this process.

[1608] Step 3:

[1609] The server analyzes the received data. This analysis uses Python's NumPy and Pandas libraries. First, it integrates the family's overall communication expense data and sums up the current communication expenses of each member. The output of this data analysis provides statistical information about the current plan.

[1610] Step 4:

[1611] The server generates the most economical communication plan based on the analysis results. Here, a generative AI model (such as Scikit-learn) is used to compare plans from multiple communication service providers. The output provides a suggested communication plan best suited to each member.

[1612] Step 5:

[1613] The server generates an optimal product list for each user within their monthly budget, based on their purchase history and budget information. It uses a generation AI model (such as TensorFlow) to analyze the user's purchase history and budget data. The output of this process is a product list best suited to each user's needs.

[1614] Step 6:

[1615] The server sends the generated communication plan and product list information to the terminal. This includes details about the communication plan and product list, as well as information on how much can be saved within the budget.

[1616] Step 7:

[1617] The terminal displays the communication plan and product list received from the server to the user. A graphical user interface (GUI) is used to present the information in a visually easy-to-understand manner. Based on this information, the user can consider changing their communication plan and purchase the most suitable product.

[1618] Furthermore, an emotion engine that estimates the user's emotions may be incorporated. That is, the identification processing unit 290 may use the emotion identification model 59 to estimate the user's emotions and perform identification processing using the user's emotions.

[1619] This invention combines a system that receives family structure, current contract status, and communication cost information entered by the user, generates an optimal communication plan for each user, and presents the results with an emotion engine that recognizes the user's emotions. Specific embodiments are shown below.

[1620] User input phase

[1621] The user uses a device to enter information about their family structure, current contract status, and communication costs. This information includes the number and relationship of family members, the type of communication service provider each member is subscribed to, and each member's monthly communication costs. For example, the user might enter the following information:

[1622] Family composition: 1 parent, 2 children

[1623] Current contract companies: Parent (Provider A), Child 1 (Provider B), Child 2 (Provider C)

[1624] Monthly communication expenses for each member: Parent (8000 yen), Child 1 (5000 yen), Child 2 (4000 yen)

[1625] Data transmission and analysis phase

[1626] The terminal sends the entered data to the server. The server receives this data, integrates it, and analyzes it. The analysis includes calculating the communication costs for the user's entire family and comparing the existing contract plan with plans from multiple communication service providers. For example, the communication costs for the entire family are calculated.

[1627] Recommended plan generation phase

[1628] Based on the analysis results, the server selects the optimal communication plan for each family member. During this process, it prioritizes plans from specific communication service providers.

[1629] Emotional Engine Utilization Phase

[1630] The server has an emotion engine built in. The emotion engine recognizes the user's emotional state using user input and the device's camera function. The emotions recognized by the emotion engine identify states such as the user is relaxed, excited, or stressed. Based on this emotional state, the system adjusts how recommended plans are presented. For example, if the user is stressed, the system will present concise and easy-to-understand information.

[1631] Results presentation phase

[1632] The server sends information about the generated recommended plan to the device. The device receives this information and displays it to the user. The displayed information includes details of each plan, the amount that can be saved, and information about the switching procedure. It also displays guidance and promotional information to direct users to specific telecommunications service providers. Furthermore, it utilizes an emotion engine to present information at a timing and in a manner that responds to the user's emotions.

[1633] For example, it will be displayed as follows:

[1634] Recommended plan:

[1635] Parent: Provider D - 5000 yen (Currently: 8000 yen, Provider A)

[1636] Child 1: Provider D - 3000 yen (Currently: 5000 yen, Provider B)

[1637] Child 2: Provider D - 2000 yen (Currently: 4000 yen, Provider C)

[1638] Home Internet: Provider E - 4500 yen (new contract)

[1639] Total communication costs: 14,500 yen (Current total: 21,000 yen)

[1640] Savings: 6500 yen

[1641] Click here to proceed with the switch.

[1642] Based on the information presented, users can review procedures for switching to a specific telecommunications service provider and see information about additional promotional offers. The emotional engine allows users to select the optimal plan in a relaxed state.

[1643] This system allows users to efficiently manage their entire family's communication costs and easily switch to the optimal communication plan, thereby enjoying economic benefits. In addition, the use of an emotion engine can further enhance the user experience.

[1644] The following describes the processing flow.

[1645] Step 1:

[1646] The user enters family structure, current contract status, and communication cost information into the device. The input fields require the number and relationship of family members, each member's contracted provider, and communication costs. For example, the user might enter information such as family structure (1 parent, 2 children), parent (Provider A, 8000 yen / month), child 1 (Provider B, 5000 yen / month), child 2 (Provider C, 4000 yen / month).

[1647] Step 2:

[1648] The user confirms their input and presses the submit button. The device sends this information to the server. The transmitted data includes family structure, contract status, and communication expense information.

[1649] Step 3:

[1650] The server receives data sent from the terminal. To convert the received data into a format that is easy to analyze, it extracts and formats each data item.

[1651] Step 4:

[1652] The server analyzes the received data. This analysis includes summing up the communication costs for the entire family and comparing the existing contract plan with plans from multiple communication service providers. For example, the total communication cost for the entire family (8000 yen + 5000 yen + 4000 yen = 17000 yen) is calculated.

[1653] Step 5:

[1654] Based on the analysis results, the server selects the optimal communication plan for each family member. It prioritizes plans from specific communication service providers and determines the most economical plan for the user.

[1655] Step 6:

[1656] The server uses an emotion engine to recognize the user's current emotional state. The emotion engine uses the device's camera and haptic sensors to analyze the user's facial expressions and actions while they are typing.

[1657] Step 7:

[1658] Based on the results from the emotion engine, the server adjusts how it presents recommended plans according to the user's emotional state. For example, if the system detects that the user is stressed, it will present information in a concise manner.

[1659] Step 8:

[1660] The server sends information about the generated recommended plan to the device. The transmitted data includes details of each plan, the amount you can save, and instructions on how to switch plans.

[1661] Step 9:

[1662] The device displays information received from the server to the user. This information includes recommended plans, estimated savings, specific switching procedures, and relevant promotional information.

[1663] Step 10:

[1664] The user reviews the presented information and decides whether to switch to a specific telecommunications service provider. If they wish to switch, they send that information from their device to the server.

[1665] Step 11:

[1666] Based on the user's selection, the server resends information regarding the appropriate contract modification procedure. It also provides links and information on necessary documents for the contract modification, supporting the user in easily completing the process.

[1667] (Example 2)

[1668] Next, we will describe Example 2. In the following description, the data processing device 12 will be referred to as the "server" and the robot 414 as the "terminal".

[1669] In today's world, optimizing household communication costs is a crucial issue, but selecting the optimal plan from a diverse range of service providers and complex pricing plans is extremely difficult for users. Furthermore, flexible responses tailored to the user's emotional state are required, but conventional systems do not adequately address this. Therefore, there is a need for a system that allows users to select the optimal plan without experiencing stress.

[1670] The identification process performed by the identification processing unit 290 of the data processing device 12 in Example 2 is realized by the following means.

[1671] In this invention, the server includes means for receiving family structure, current contract status, and communication cost information entered by the user; means for analyzing the received information and generating the most economical communication plan; means for presenting the generated communication plan to the user; and means for recognizing the user's emotions and adjusting the method of presenting the communication plan based on those emotions. As a result, the user can receive appropriate information presentation according to their emotional state, efficiently optimize the communication costs for the entire family, and enjoy economic benefits.

[1672] "User" refers to an individual or head of household who uses this system.

[1673] "Family structure" refers to information indicating the number of members in the household, including the user, and their relationships.

[1674] "Current contract status" refers to the details of the communication service providers and contract plans used by each member of the household.

[1675] "Communication expense information" refers to information showing the monthly communication expenses paid by each member of the household.

[1676] "Means of receiving" refers to communication devices or software that allow the server to receive information entered by the user.

[1677] "Means of analysis" refers to algorithms and processing units used to calculate and select the most economical communication plan based on the received information.

[1678] "Generating means" refers to the combination of software and hardware used to create the optimal communication plan based on the analysis results.

[1679] "Means of presentation" refers to devices or software that display or notify the user of the generated optimal communication plan.

[1680] "Means of recognizing emotions" refers to sensors and algorithms that use user input or camera functions to determine the user's emotional state.

[1681] "Means of adjustment" refers to devices or software that modify the way communication plans are presented based on perceived emotions.

[1682] "Communication service provider" refers to a company or organization that provides communication services.

[1683] This invention is a system that collects family structure, current contract status, and communication cost information entered by the user, generates an optimal communication plan for each user, and presents the results. Furthermore, by combining it with an emotion engine that recognizes the user's emotions, the user experience can be further improved. Specific embodiments are shown below.

[1684] User input phase

[1685] The user uses a device to enter information about their family structure, current contract status, and communication costs. This information includes the number and relationship of family members, the type of communication service provider each member is subscribed to, and each member's monthly communication costs. For example, the following information is entered:

[1686] Family composition: 1 parent, 2 children

[1687] Current contract companies: Parent (communication service provider A), Child 1 (communication service provider B), Child 2 (communication service provider C)

[1688] Monthly communication expenses for each member: Parent (8000 yen), Child 1 (5000 yen), Child 2 (4000 yen)

[1689] Data transmission and analysis phase

[1690] The terminal sends the entered data to the server. The server receives this data, integrates it, and performs analysis. This analysis includes calculating the total communication costs for the entire family and comparing each contract plan with plans from multiple communication service providers. For example, by calculating the total communication costs for the entire family and comparing the plans from each communication service provider, the optimal plan is selected.

[1691] Recommended plan generation phase

[1692] The server selects the optimal communication plan for each family member based on the analysis results. In this process, it adjusts the settings to prioritize plans from specific communication service providers. For example, if it is recommended to unify each member's plan to provider D, the settings will be configured as follows:

[1693] Parent: Provider D - 5000 yen (Currently: 8000 yen, Provider A)

[1694] Child 1: Provider D - 3000 yen (Currently: 5000 yen, Provider B)

[1695] Child 2: Provider D - 2000 yen (Currently: 4000 yen, Provider C)

[1696] Emotional Engine Utilization Phase

[1697] The server incorporates an emotion engine that recognizes the user's emotional state using user input and the device's camera function. Based on the emotional state recognized by the emotion engine, the way recommended plans are presented is adjusted. For example, if the user is feeling stressed, the information will be presented in a concise and easy-to-understand manner.

[1698] Results presentation phase

[1699] The server sends information about the generated recommended plan to the device. The device receives this information and displays it to the user. The displayed information includes details about each plan, the amount that can be saved, and information about the switching procedure. For example, the user may see the following:

[1700] Recommended plan:

[1701] Parent: Provider D - 5000 yen (Currently: 8000 yen, Provider A)

[1702] Child 1: Provider D - 3000 yen (Currently: 5000 yen, Provider B)

[1703] Child 2: Provider D - 2000 yen (Currently: 4000 yen, Provider C)

[1704] Home Internet: Provider E - 4500 yen (new contract)

[1705] Total communication costs: 14,500 yen (Current total: 21,000 yen)

[1706] Savings: 6500 yen

[1707] Click here to proceed with the switch.

[1708] Based on the information presented, users can review procedures for switching to a specific telecommunications service provider and learn about additional promotional offers. The emotional engine allows users to select the optimal plan in a relaxed state.

[1709] This system allows users to efficiently manage their entire family's communication expenses and easily switch to the optimal communication plan, thereby enjoying economic benefits. Furthermore, by utilizing an emotion engine, the user experience can be further enhanced.

[1710] The flow of the specific processing in Example 2 will be explained using Figure 13.

[1711] Step 1: User Input

[1712] The user uses their device to enter information about their family structure, current contract status, and communication expenses. This includes the number and relationship of family members, the type of communication service provider each member is subscribed to, and each member's monthly communication expenses. For example, the following information might be entered:

[1713] Family composition: 1 parent, 2 children

[1714] Current contract companies: Parent (communication service provider A), Child 1 (communication service provider B), Child 2 (communication service provider C)

[1715] Monthly communication expenses for each member: Parent (8000 yen), Child 1 (5000 yen), Child 2 (4000 yen)

[1716] Input data: Family structure, contract status, communication expenses

[1717] Output data: User input information (family structure, contract status, communication expenses)

[1718] Step 2: Data transmission

[1719] The terminal sends the entered data to the server. This is primarily done over the internet, using secure protocols to ensure data security. For example, HTTPS communication is used.

[1720] Input data: User input information

[1721] Output data: User input information sent to the server

[1722] Step 3: Data reception and analysis

[1723] The server receives data sent from the user. Next, it integrates the received data and calculates the total communication costs for the entire family. Furthermore, it compares the existing contract plan with plans from multiple communication service providers. For example, the total communication cost is calculated, and the optimal communication plan is selected.

[1724] Input data: User input information

[1725] Data processing: Calculation of total family communication costs, comparison with existing plans.

[1726] Output data: Analysis results (optimal communication plan)

[1727] Step 4: Generate Recommended Plan

[1728] The server selects the optimal communication plan for each family member based on the analysis results. During this process, adjustments are made to prioritize plans from specific communication service providers. For example, the server might be configured to recommend a plan from provider D to each member.

[1729] Input data: Analysis results

[1730] Data processing: Selection of the optimal communication plan

[1731] Output data: Recommended plan

[1732] Step 5: Recognizing your emotional state

[1733] The server uses an emotion engine to recognize the user's emotional state using user input and the device's camera function. Based on the emotional state recognized by the emotion engine, the server adjusts how recommended plans are presented. For example, if the user is feeling stressed, the information will be presented in a concise and easy-to-understand manner.

[1734] Input data: User behavior data, device camera data

[1735] Data processing: Analysis of emotional states

[1736] Output data: Adjusted presentation method

[1737] Step 6: Submit plan information

[1738] The server sends information about the generated recommended plan to the device. This may happen in real time, and notifications may be used.

[1739] Input data: Recommended plan, adjusted presentation method

[1740] Output data: Plan information sent to the terminal

[1741] Step 7: Displaying plan information

[1742] The device receives the transmitted information and displays it to the user. The displayed information includes details of each plan, the amount of money that can be saved, and information about the switching process. Specifically, it will be displayed as follows:

[1743] Recommended plan:

[1744] Parent: Provider D - 5000 yen (Currently: 8000 yen, Provider A)

[1745] Child 1: Provider D - 3000 yen (Currently: 5000 yen, Provider B)

[1746] Child 2: Provider D - 2000 yen (Currently: 4000 yen, Provider C)

[1747] Home Internet: Provider E - 4500 yen (new contract)

[1748] Total communication costs: 14,500 yen (Current total: 21,000 yen)

[1749] Savings: 6500 yen

[1750] Click here to proceed with the switch.

[1751] Input data: Plan information sent to the device

[1752] Output data: Information to be displayed to the user

[1753] Step 8: Selection and Procedure Implementation

[1754] The user selects the most suitable plan from those presented and completes the necessary procedures through their device. Specifically, they check the estimated savings and proceed with the process of switching to a specific communication service provider (Provider D).

[1755] Input data: Displayed plan information

[1756] Output data: User selection and procedure information

[1757] (Application Example 2)

[1758] Next, we will explain application example 2. In the following explanation, the data processing device 12 will be referred to as the "server" and the robot 414 as the "terminal".

[1759] While conventional communication plan suggestion systems could present users with the most suitable communication plan, they had limitations in improving the user experience because they presented information uniformly without considering the user's emotional state. Furthermore, particularly in face-to-face interactions at physical stores, there was a lack of means to understand the customer's emotional state and provide information at the appropriate time and in the right way, resulting in a low adoption rate of the suggested plans. Therefore, there was a need for a system that could improve customer satisfaction while efficiently suggesting the most suitable communication plan.

[1760] The specific processing performed by the specific processing unit 290 of the data processing device 12 in Application Example 2 is realized by the following means.

[1761] In this invention, the server includes means for receiving information on family structure, current contract status, and communication costs entered by the user; means for analyzing the received information and generating the most economical communication plan; means for presenting the generated communication plan to the user; means for displaying information that guides the user to a specific communication service provider; and means for recognizing the customer's emotional state via a camera and display mounted on smart glasses and adjusting the information presentation method. This makes it possible to propose appropriate information based on the customer's emotional state when serving customers in physical stores, thereby improving customer satisfaction and communication plan adoption rates.

[1762] "User-entered family structure" refers to information about the number and relationships of family members that the user enters using their device.

[1763] "Current contract status" refers to information about the type of telecommunications service provider and contract details used by the user and their family members.

[1764] "Communication expense information" refers to information regarding the communication expenses that the user and each family member pays each month.

[1765] "Analysis" refers to data processing and evaluation work to select the optimal communication plan based on the received user input data.

[1766] "Generating the most economical communication plan" means deriving the most cost-effective communication plan for the user and their family.

[1767] "Presenting the generated communication plan to the user" means clearly displaying the details of the communication plan selected based on the evaluation results to the user.

[1768] "Displaying information" means providing various types of information in a visual format so that users are guided to a specific telecommunications service provider.

[1769] A "camera mounted on smart glasses" refers to a small camera built into a glasses-type wearable device that has the function of acquiring video in real time.

[1770] A "smart glasses display" refers to a small display built into smart glasses, which is a device used to display information to the user.

[1771] "Recognizing the customer's emotional state" means analyzing video data from a camera attached to smart glasses to identify emotions such as whether the customer is relaxed, excited, or stressed.

[1772] "Adjusting the method of information presentation" means optimizing the timing and method of providing information based on the customer's emotional state.

[1773] The present invention relates to a communication plan suggestion system for optimizing communication costs for an entire family, and includes a function to recognize the user's emotions and adjust the method of information presentation. Specific embodiments are described below.

[1774] System Configuration

[1775] Program description:

[1776] The system receives information from the user regarding family structure, current contract status, and communication costs, and based on this, generates and presents the most economical communication plan. It also uses a camera mounted on smart glasses to recognize the user's emotional state and adjusts the information presentation method based on this information. The following hardware and software are used for this process.

[1777] Hardware:

[1778] Smart glasses: Wearable devices with a built-in camera and display that capture video in real time and display information.

[1779] High-performance cloud server: Performs data analysis and generates communication plans.

[1780] software:

[1781] Face recognition and emotion analysis engine: Uses OpenCV and the Emotion API to recognize faces from camera footage and analyze emotional states.

[1782] Data analysis algorithm: Using Python and Scikit-learn, the system integrates communication cost information based on received data to select the optimal plan.

[1783] Real-time data communication: Data communication between smart glasses and the cloud server is performed using WebSocket and HTTPS.

[1784] Display software: Uses the smart glasses SDK to display analysis results to the user.

[1785] Processing Overview

[1786] 1. User input phase:

[1787] The user follows the instructions of a store staff member wearing smart glasses and enters information such as family composition, current contract status, and communication costs into the smart glasses' interface. This data is transmitted to a cloud server in real time.

[1788] 2. Data transmission and analysis phase:

[1789] The cloud server calculates the total communication costs for the entire family based on the received data, and compares and analyzes the existing contract plan with plans from multiple communication service providers. The analysis algorithm uses Python and Scikit-learn.

[1790] 3. Recommended plan generation phase:

[1791] Based on the analysis results, the cloud server selects the optimal communication plan for each family member and sends this information to the smart glasses.

[1792] 4. Emotional Engine Utilization Phase:

[1793] The smart glasses utilize a built-in camera and emotion analysis engine to analyze the customer's emotional state in real time. Based on this, the information presentation method is optimized; for example, detailed information is presented step-by-step when the user is relaxed, while concise information is presented all at once when the user is stressed.

[1794] 5. Results Presentation Phase:

[1795] The smart glasses display details of recommended data plans, potential savings, and information on how to switch. Based on this information, users can then proceed to switch to the optimal data plan.

[1796] Specific example

[1797] A store staff member wearing smart glasses interacts with the customer, who then inputs information about their family structure and communication expenses. The smart glasses' camera recognizes the customer's facial expressions, and an emotion analysis engine analyzes their emotions in real time. If the customer is relaxed, the smart glasses' display shows information such as "detailed potential savings" and "reasons for choosing this plan" in stages. If the customer is stressed, a concise message such as "You can save 6,500 yen by switching to this plan" is displayed.

[1798] Example of a prompt

[1799] "When the user is emotionally relaxed, generate prompt messages that present detailed plan information step by step."

[1800] "When the character is experiencing stress, generate a prompt that presents the most concise plan information in one go."

[1801] This system makes it possible to propose the optimal communication plan that takes into account the customer's emotional state during face-to-face interactions at physical stores, thereby improving customer satisfaction and the adoption rate of communication plans.

[1802] The flow of a specific process in Application Example 2 will be explained using Figure 14.

[1803] Step 1:

[1804] The user enters their family structure, current contract status, and communication cost information into the smart glasses interface, with the help of a store staff member wearing smart glasses. This information includes the contract status and monthly communication costs for each family member. The entered data is transmitted in real time from the smart glasses to a cloud server. The entered data includes family structure (e.g., 1 parent, 2 children), current contract companies (e.g., parent: Provider A, child 1: Provider B, child 2: Provider C), and each member's monthly communication cost (e.g., parent: 8,000 yen, child 1: 5,000 yen, child 2: 4,000 yen).

[1805] Step 2:

[1806] The cloud server begins analysis based on the received data. The analysis includes calculating the total communication costs for the entire family and comparing the existing contract plan with plans from multiple communication service providers. Data analysis is performed using Python and Scikit-learn. Here, the total communication costs for the entire family (e.g., 21,000 yen) are analyzed comprehensively as input data and compared with multiple communication plans. The output is a calculated optimal communication plan.

[1807] Step 3:

[1808] The cloud server selects the optimal communication plan for each family member based on the analysis results. In this process, the user's emotional state is not particularly considered; the optimal plan is selected purely from an economic standpoint. The selected communication plan is then sent to the smart glasses. Multiple communication plans are used as input data, and the optimal communication plan (e.g., Parent: Provider D - 5000 yen, Child 1: Provider D - 3000 yen, Child 2: Provider D - 2000 yen) is generated as output data.

[1809] Step 4:

[1810] This system uses a camera and emotion analysis engine built into smart glasses to analyze the user's emotional state in real time. It recognizes faces from camera footage using OpenCV and the Emotion API to identify the customer's emotions (e.g., relaxed, stressed, excited). Camera footage is used as input data, and the user's emotional state (e.g., relaxed) is obtained as output data.

[1811] Step 5:

[1812] Based on the analyzed emotional state, the method of presenting recommended plans is adjusted. For example, if the user is relaxed, detailed plan information is presented step by step; if they are stressed, concise information is presented all at once. This adjustment is achieved by applying generated prompt messages. The user's emotional state is used as input data, and appropriate prompt messages for presenting information are generated as output data. For example, a concise message such as "Switching to this plan will save you 6500 yen" might be displayed.

[1813] Step 6:

[1814] The smart glasses display details of the recommended plan and information on how to switch. Users can review the information on the display and proceed with switching to the optimal plan. The details of the optimal communication plan are used as input data, and the information displayed on the screen (e.g., potential savings, instructions on how to switch) is generated as output data.

[1815] By following these steps, it becomes possible to propose the optimal communication plan that takes into account the user's emotional state, thereby improving customer satisfaction and the adoption rate of the communication plan.

[1816] The specific processing unit 290 transmits the result of the specific processing to the robot 414. In the robot 414, the control unit 46A causes the speaker 240 and the controlled object 443 to output the result of the specific processing. The microphone 238 acquires audio indicating user input for the result of the specific processing. The control unit 46A transmits the audio data indicating user input acquired by the microphone 238 to the data processing unit 12. In the data processing unit 12, the specific processing unit 290 acquires the audio data.

[1817] Data generation model 58 is a type of so-called generative AI (Artificial Intelligence). One example of data generation model 58 is ChatGPT (Internet search<URL: https: / / openai.com / blog / chatgpt> ), Gemini (Internet search) <url: https: gemini.google.com ?hl="ja">Examples of generative AI include the following. The data generation model 58 is obtained by performing deep learning on a neural network. The data generation model 58 is input with prompts containing instructions, and with inference data such as audio data representing speech, text data representing text, and image data representing images. The data generation model 58 infers from the input inference data according to the instructions indicated by the prompts, and outputs the inference results in data formats such as audio data and text data. Here, inference refers to, for example, analysis, classification, prediction, and / or summarization.

[1818] In the above embodiment, an example was given in which specific processing is performed by the data processing device 12, but the technology of this disclosure is not limited thereto, and the specific processing may also be performed by the robot 414.

[1819] Furthermore, the emotion identification model 59, acting as an emotion engine, may determine the user's emotion according to a specific mapping. Specifically, the emotion identification model 59 may determine the user's emotion according to a specific mapping, which is an emotion map (see Figure 9). Similarly, the emotion identification model 59 may also determine the robot's emotion, and the identification processing unit 290 may perform identification processing using the robot's emotion.

[1820] Figure 9 shows an emotion map 400 in which multiple emotions are mapped. In the emotion map 400, emotions are arranged in concentric circles radiating from the center. The closer to the center of the concentric circles, the more primitive the emotions are located. Further out of the concentric circles, emotions representing states and actions arising from mental states are located. Emotion is a concept that includes feelings and mental states. On the left side of the concentric circles, emotions that are generally generated from reactions occurring in the brain are located. On the right side of the concentric circles, emotions that are generally induced by situational judgment are located. Above and below the concentric circles, emotions that are generally generated from reactions occurring in the brain and induced by situational judgment are located. In addition, the emotion of "pleasure" is located on the upper side of the concentric circles, and the emotion of "displeasure" is located on the lower side. Thus, in the emotion map 400, multiple emotions are mapped based on the structure in which emotions arise, and emotions that are likely to occur simultaneously are mapped close together.

[1821] These emotions are distributed at the 3 o'clock position on the Emotion Map 400, and usually fluctuate between feelings of security and anxiety. In the right half of the Emotion Map 400, situational awareness takes precedence over internal feelings, resulting in a calm impression.

[1822] The inside of the Emotion Map 400 represents inner thoughts, while the outside represents actions. Therefore, the further you go from the outside of the Emotion Map 400, the more visible (expressed in actions) your emotions become.

[1823] Here, human emotions are based on various balances, such as posture and blood sugar levels. When these balances deviate from the ideal, it results in discomfort, and when they approach the ideal, it results in pleasure. Similarly, in robots, cars, motorcycles, etc., emotions can be created based on various balances, such as posture and battery level. When these balances deviate from the ideal, it results in discomfort, and when they approach the ideal, it results in pleasure. The emotion map can be generated, for example, based on Dr. Mitsuyoshi's emotion map (Research on a system for analyzing brain physiological signals of speech emotion recognition and emotion, Tokushima University, doctoral dissertation: https: / / ci.nii.ac.jp / naid / 500000375379). The left half of the emotion map contains emotions belonging to a region called "response," where sensation is dominant. The right half of the emotion map contains emotions belonging to a region called "situation," where situational awareness is dominant.

[1824] The emotion map defines two emotions that promote learning. One is the emotion around the middle of the negative "repentance" and "reflection" on the situation side. In other words, it is when the robot experiences negative emotions such as "I never want to feel this way again" or "I don't want to be scolded again." The other is the emotion around the positive "desire" on the reaction side. In other words, it is when the robot has positive feelings such as "I want more" or "I want to know more."

[1825] The emotion identification model 59 inputs user input into a pre-trained neural network, obtains emotion values ​​representing each emotion shown in the emotion map 400, and determines the user's emotion. This neural network is pre-trained based on multiple training data sets, which are combinations of user input and emotion values ​​representing each emotion shown in the emotion map 400. Furthermore, this neural network is trained so that emotions located close together have similar values, as shown in the emotion map 900 in Figure 10. Figure 10 shows an example where multiple emotions such as "reassured," "calm," and "confident" have similar emotion values.

[1826] The above description primarily focuses on the functions of the data processing device 12 in relation to this disclosure. However, the system related to this disclosure is not necessarily implemented on a server. The system related to this disclosure may be implemented as a general information processing system. This disclosure may be implemented, for example, as a software program that runs on a personal computer or as an application that runs on a smartphone. The method related to this disclosure may be provided to users in SaaS (Software as a Service) format.

[1827] In the above embodiment, an example was given in which a specific process is performed by a single computer 22. However, the technology of this disclosure is not limited thereto, and a distributed processing of the specific process may be performed by multiple computers, including computer 22. For example, a data generation model 58 may be provided in an external device of the data processing device 12, and the external device may generate data according to the input data.

[1828] In the above embodiment, an example was given in which the specific processing program 56 is stored in the storage 32, but the technology of this disclosure is not limited thereto. For example, the specific processing program 56 may be stored in a portable, computer-readable, non-temporary storage medium such as a USB (Universal Serial Bus) memory. The specific processing program 56 stored in the non-temporary storage medium is installed in the computer 22 of the data processing device 12. The processor 28 executes specific processing according to the specific processing program 56.

[1829] Alternatively, the specific processing program 56 may be stored in a storage device such as a server connected to the data processing device 12 via the network 54, and the specific processing program 56 may be downloaded and installed on the computer 22 in response to a request from the data processing device 12.

[1830] Furthermore, it is not necessary to store the entirety of the specific processing program 56 in a storage device such as a server connected to the data processing device 12 via the network 54, or to store the entirety of the specific processing program 56 in the storage 32; it is acceptable to store only a portion of the specific processing program 56.

[1831] The following types of processors can be used as hardware resources to perform specific processing. Examples of processors include a CPU, a general-purpose processor that functions as a hardware resource to perform specific processing by executing software, i.e., a program. Other examples of processors include dedicated electrical circuits, such as FPGAs (Field-Programmable Gate Arrays), PLDs (Programmable Logic Devices), or ASICs (Application Specific Integrated Circuits), which have circuit configurations specifically designed to perform specific processing. All of these processors have built-in or connected memory, and all of them perform specific processing by using memory.

[1832] The hardware resource that performs a specific process may consist of one of these various processors, or it may consist of a combination of two or more processors of the same or different types (for example, a combination of multiple FPGAs, or a combination of a CPU and an FPGA). Alternatively, the hardware resource that performs a specific process may consist of a single processor.

[1833] Examples of configurations using a single processor include, firstly, a configuration in which one or more CPUs and software are combined to form a single processor, and this processor functions as a hardware resource that performs a specific process. Secondly, there is a configuration using a processor that realizes the functions of the entire system, including multiple hardware resources that perform a specific process, on a single IC chip, as exemplified by SoCs (System-on-a-chip). In this way, a specific process is realized using one or more of the above types of processors as hardware resources.

[1834] Furthermore, the hardware structure of these various processors can more specifically utilize electrical circuits that combine circuit elements such as semiconductor devices. Also, the specific processing described above is merely an example. Therefore, it goes without saying that unnecessary steps can be deleted, new steps added, or the processing order rearranged, as long as it does not deviate from the main purpose.

[1835] The descriptions and illustrations presented above are detailed explanations of the technical aspects of this disclosure and are merely examples of the technical aspects. For example, the above descriptions of the structure, function, operation, and effect are examples of the structure, function, operation, and effect of the technical aspects of this disclosure. Therefore, it goes without saying that you may delete unnecessary parts, add new elements, or replace elements in the descriptions and illustrations presented above, as long as you do not deviate from the essence of the technical aspects of this disclosure. Furthermore, in order to avoid confusion and facilitate understanding of the technical aspects of this disclosure, explanations of common technical knowledge and the like that do not require special explanation to enable the implementation of the technical aspects of this disclosure have been omitted from the descriptions and illustrations presented above.

[1836] All documents, patent applications, and technical standards described herein are incorporated by reference to the same extent as if each individual document, patent application, and technical standard were specifically and individually noted to be incorporated by reference.

[1837] The following is further disclosed regarding the embodiments described above.

[1838] (Claim 1)

[1839] A means of receiving information on family structure, current contract status, and communication expenses entered by the user,

[1840] A means of analyzing received information and generating the most economical communication plan,

[1841] A means of presenting the generated communication plan to the user,

[1842] A means of displaying information that directs users to a specific telecommunications service provider,

[1843] A system that includes this.

[1844] (Claim 2)

[1845] The system according to claim 1, further comprising means for comparing multiple communication service plans in order to optimize communication costs for the entire family.

[1846] (Claim 3)

[1847] The system according to claim 1, further comprising means for presenting information on contract change procedures to a specific telecommunications service provider and related campaign information.

[1848] "Example 1"

[1849] (Claim 1)

[1850] A means of receiving information on family structure, current contract status, and communication expenses entered by the user,

[1851] The server analyzes the data sent from the device to calculate the total communication costs for the entire family, and also provides a means to compare multiple communication service plans.

[1852] A means of presenting the generated optimal communication plan to the user,

[1853] A means of displaying information that directs users to a specific telecommunications service provider,

[1854] A system that includes this.

[1855] (Claim 2)

[1856] The system according to claim 1, further comprising means for integrating data using an analysis engine to optimize communication costs for the entire family and generating the most economical communication plan customized according to the amount of data used and services used by each member.

[1857] (Claim 3)

[1858] The system according to claim 1, further comprising means for presenting information on contract change procedures to a specific telecommunications service provider and related campaign information.

[1859] "Application Example 1"

[1860] (Claim 1)

[1861] A means of receiving information on family structure, current contract status, and communication expenses entered by the user,

[1862] A means of analyzing received information and generating the most economical communication plan,

[1863] A means of presenting the generated communication plan to the user,

[1864] A means of displaying information that directs users to a specific telecommunications service provider,

[1865] A means of receiving family structure, current purchase history, and budget information,

[1866] A means of analyzing received purchase information and generating an optimal product list within the budget,

[1867] A means of presenting the generated product list,

[1868] A system that includes this.

[1869] (Claim 2)

[1870] The system according to claim 1, further comprising means for comparing multiple communication service plans in order to optimize communication costs for the entire family, and means for comparing multiple products in order to optimize purchases for the entire family.

[1871] (Claim 3)

[1872] The system according to claim 1, further comprising means for presenting information on contract change procedures to a specific telecommunications service provider and related campaign information, and means for presenting information on specific product purchase procedures and related benefit information.

[1873] "Example 2 of combining an emotion engine"

[1874] (Claim 1)

[1875] A means of receiving information on family structure, current contract status, and communication expenses entered by the user,

[1876] A means of analyzing received information and generating the most economical communication plan,

[1877] A means of presenting the generated communication plan to the user,

[1878] A means of recognizing the user's emotions and adjusting the method of presenting communication plans based on those emotions,

[1879] Means of displaying information that leads to a specific telecommunications service provider,

[1880] A system that includes this.

[1881] (Claim 2)

[1882] The system according to claim 1, further comprising means for comparing multiple communication service plans in order to optimize communication costs for the entire family.

[1883] (Claim 3)

[1884] The system according to claim 1, further comprising means for presenting contract change procedure information and related campaign information to a specific telecommunications service provider.

[1885] "Application example 2 when combining with an emotional engine"

[1886] (Claim 1)

[1887] A means of receiving information on family structure, current contract status, and communication expenses entered by the user,

[1888] A means of analyzing received information and generating the most economical communication plan,

[1889] A means of presenting the generated communication plan to the user,

[1890] A means of displaying information that directs users to a specific telecommunications service provider,

[1891] A means of recognizing the customer's emotional state via a camera and display attached to smart glasses and adjusting the method of information presentation,

[1892] A system that includes this.

[1893] (Claim 2)

[1894] The system according to claim 1, further comprising means for comparing multiple communication service plans in order to optimize communication costs for the entire family.

[1895] (Claim 3)

[1896] The system according to claim 1, further comprising means for presenting information on contract change procedures to a specific telecommunications service provider and related campaign information. [Explanation of Symbols]

[1897] 10, 210, 310, 410 Data Processing Systems 12 Data Processing Devices 14 Smart Devices 214 Smart Glasses 314 Headset-type terminal 414 Robots< / url:> < / url:> < / url:> < / url:>

Claims

1. A means of receiving information on family structure, current contract status, and communication expenses entered by the user, A means of analyzing received information and generating the most economical communication plan, A means of presenting the generated communication plan to the user, A means of displaying information that directs users to a specific telecommunications service provider, A system that includes this.

2. The system according to claim 1, further comprising means for comparing multiple communication service plans in order to optimize communication costs for the entire family.

3. The system according to claim 1, further comprising means for presenting information on contract change procedures to a specific telecommunications service provider and related campaign information.

Images