Server device

Abstract

This server device 400 comprises: an instruction unit 421 which, in response to the receipt of a report from a reporting device, prompts the reporting device to transmit information indicating the situation of a site where an event to be reported has occurred; an auxiliary information transmission unit 422 which transmits, to the reporting device, auxiliary information for assisting a reporter who operates the reporting device; and an acquisition unit 423 which acquires information indicating the situation of the site from the reporting device.

Description

[Technical field]

[0001] The present invention relates to a server device, a support method, and a recording medium. [Background technology]

[0002] 2. Description of the Related Art Techniques used when receiving emergency calls to the police, fire departments, etc. are known.

[0003] For example, Patent Document 1 describes an emergency call origination location image acquisition system that receives an emergency call from a telephone terminal. According to Patent Document 1, the system acquires location information of the telephone terminal in response to receiving the emergency call from the telephone terminal. The system also identifies a surveillance camera that can capture the call origination location based on the acquired location information. The system then acquires image data captured by the identified surveillance camera. [Prior art documents] [Patent documents]

[0004] [Patent Document 1] JP 2005-64784 A Summary of the Invention [Problem to be solved by the invention]

[0005] In the case of the technology described in Patent Document 1, image data cannot be acquired in cases where there is no surveillance camera capable of capturing the transmission position. In addition, there is also a risk that appropriate image data cannot be acquired if the surveillance camera is located far away.

[0006] This problem can be solved by acquiring image data from the telephone terminal that made the emergency call. However, there is a risk that appropriate image data cannot always be acquired due to reasons such as the inexperience of the telephone terminal's owner. Thus, when attempting to acquire some information from the caller when making an emergency call, there is a problem that it may be difficult to acquire information such as image data appropriately.

[0007] Therefore, an object of the present invention is to provide a server device, a support method, and a recording medium that solve the problem that it may be difficult to appropriately obtain information when making an emergency call, etc. [Means for solving the problem]

[0008] In order to achieve this object, a server device according to an embodiment of the present disclosure includes: an instruction unit that, in response to receiving a report from the reporting device, prompts the reporting device to transmit information indicating a situation at a site where the event to be reported has occurred; an auxiliary information transmission unit that transmits auxiliary information to the notification device to assist a reporter who operates the notification device; An acquisition unit that acquires information indicating a situation at a site from the reporting device; have The structure is as follows.

[0009] In addition, a support method according to another embodiment of the present disclosure includes: An information processing device, prompting the reporting device to transmit information indicating a situation at the site where the event to be reported occurred in response to receiving the report from the reporting device; Transmitting assistance information to the notification device for assisting a reporter who operates the notification device; Acquire information indicating the situation at the site from the reporting device The structure is as follows.

[0010] In addition, a recording medium according to another embodiment of the present disclosure includes: In the information processing device, prompting the reporting device to transmit information indicating a situation at the site where the event to be reported occurred in response to receiving the report from the reporting device; Transmitting assistance information to the notification device for assisting a reporter who operates the notification device; Acquire information indicating the situation at the site from the reporting device It is a computer-readable recording medium on which a program for implementing processing is recorded. Effect of the Invention

[0011] According to the above-mentioned configurations, it is possible to provide a server device, a support method, and a recording medium that enable appropriate acquisition of information when making an emergency call, etc. [Brief description of the drawings]

[0012] [Figure 1] 1 is a diagram illustrating a configuration example of a reporting system according to a first embodiment of the present disclosure. [Diagram 2] FIG. 2 is a block diagram showing a configuration example of a server device. [Diagram 3] FIG. 11 is a diagram showing an example of site situation information. [Figure 4] FIG. 4 is a diagram showing an example of information acquired as site situation information. [Diagram 5] 10 is a flowchart illustrating an example of the operation of the server device. [Figure 6] FIG. 13 illustrates another exemplary configuration of the server device. [Figure 7] FIG. 13 illustrates another exemplary configuration of the server device. [Figure 8] FIG. 13 is a diagram showing an example of an output in response to an instruction from the server device. [Figure 9] FIG. 11 is a diagram illustrating an example of a hardware configuration of a server device according to a second embodiment of the present disclosure. [Figure 10] FIG. 2 is a block diagram showing a configuration example of a server device. DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS

[0013] [First embodiment] A first embodiment of the present disclosure will be described with reference to Figs. 1 to 8. Fig. 1 is a diagram showing a configuration example of a reporting system 100. Fig. 2 is a block diagram showing a configuration example of a server device 200. Fig. 3 is a diagram showing an example of site status information 223. Fig. 4 is a diagram showing an example of information acquired as the site status information 223. Fig. 5 is a flowchart showing an operation example of the server device 200. Figs. 6 and 7 are diagrams showing other configuration examples of the server device 200. Fig. 8 is a diagram showing an output example in response to an instruction from the server device 200.

[0014] In the first embodiment of the present disclosure, a reporting system 100 that receives a report such as an emergency report from a terminal device 300 will be described. As will be described later, when the server device 200 receives a report, it acquires the telephone number, location information, and the like of the terminal device 300 that made the report. Then, the server device 200 acquires information indicating the situation around the site where the report was made from the terminal device 300, etc., using the acquired telephone number, location information, and the like. In addition, the server device 200 can transmit auxiliary information to the terminal device 300 to assist in acquiring information indicating the situation at the site.

[0015] Fig. 1 shows a configuration example of a reporting system 100. Referring to Fig. 1, the reporting system 100 has, for example, a server device 200 and a terminal device 300 which is a reporting device. As shown in Fig. 1, the server device 200 and the terminal device 300 can be connected so as to be able to communicate with each other via wired or wireless communication.

[0016] The server device 200 is an information processing device that receives a report and acquires information indicating the situation at the scene from the terminal device 300. For example, the server device 200 is installed at a predetermined location such as a command center of a fire station. The server device 200 may be realized on the cloud or the like.

[0017] Fig. 2 shows an example of the configuration of the server device 200. Referring to Fig. 2, the server device 200 has, as main components, for example, a communication I / F unit 210, a storage unit 220, and a calculation processing unit 230.

[0018] The communication I / F unit 210 is composed of a data communication circuit. The communication I / F unit 210 performs data communication with the terminal device 300 connected via a network and a communication line. The communication I / F unit 210 may perform data communication with an external device such as a device having meteorological information or a device storing map information. The map information may include building shape information such as the type of building and the positions of entrances and windows.

[0019] The storage unit 220 is a storage device such as a hard disk or a memory. The storage unit 220 stores processing information and a program 224 required for various processes in the calculation processing unit 230. The program 224 is read into the calculation processing unit 230 and executed to realize various processing units. The program 224 is read in advance from an external device or a recording medium via a data input / output function such as the communication I / F unit 210, and is stored in the storage unit 220. Main information stored in the storage unit 220 includes, for example, number information 221, location information 222, and site situation information 223. At least a part of the number information 221, location information 222, and site situation information 223 may be associated with information indicating that a report has been made, information indicating an arrangement result in response to a report, or the like.

[0020] The number information 221 is information indicating the telephone number of the terminal device 300 that has made the report. For example, the number information 221 indicates, for each report, information indicating the telephone number of the terminal device 300 that has made the report. The number information 221 is updated, for example, when the number acquisition unit 232 acquires information indicating the telephone number in response to the report acceptance unit 231 accepting the report.

[0021] The location information 222 is information indicating the location of the site where an event such as a fire or an incident occurred. For example, the location information 222 indicates, for each report, information indicating the location of the terminal device 300 that made the report. Here, the information indicating the location is, for example, GPS positioning information or base station information. The information indicating the location may include information indicating an address obtained from the caller. The location information 222 is updated, for example, when the location information acquisition unit 233 acquires information indicating the location in response to the report acceptance unit 231 accepting the report.

[0022] The site status information 223 is information indicating the status of the site where the event that caused the report, such as a fire or an incident, occurred. As will be described later, the site status information 223 is updated when the site status information acquisition unit 235 acquires information indicating the site status from the terminal device 300 that made the report.

[0023] FIG. 3 shows an example of the site status information 223. As shown in FIG. 3, the site status information 223 includes at least one of site weather information, which is information indicating the weather at the site, and event status information, which indicates the status of an event that has occurred at the site. Here, the site weather information may include temperature information indicating the temperature, humidity information indicating the humidity, wind direction information indicating the wind direction, and wind speed information indicating the wind speed. The event status information may include sound information indicating the presence or absence, the size and type of sound occurring at the site, smoke information indicating the presence or absence and color of smoke, momentum information indicating the momentum of the event, such as the momentum of the fire, injured person information indicating the presence or absence and number of injured people, and target information indicating the target where the event has occurred, such as a general residence, a commercial building, a car, or unknown. The site status information 223 may include information indicating the status of the site other than the above examples.

[0024] As described later, the site situation information 223 may include qualitative information in addition to or instead of the quantitative information. In other words, the site situation information 223 may include numerical information acquired using a sensor or the like included in the terminal device 300, or may include information input by a reporter having the terminal device 300 according to the reporter's subjectivity or feeling.

[0025] The arithmetic processing unit 230 has an arithmetic device such as a CPU and its peripheral circuits. The arithmetic processing unit 230 reads and executes the program 224 from the storage unit 220, thereby implementing various processing units by making the above hardware and the program 224 work together. Major processing units implemented by the arithmetic processing unit 230 include, for example, a report receiving unit 231, a number acquiring unit 232, a position information acquiring unit 233, a site situation information acquiring instruction unit 234, a site situation information acquiring unit 235, and an output unit 236.

[0026] The message receiving unit 231 receives a message from the terminal device 300. The message receiving unit 231 may have a known configuration.

[0027] The number acquisition unit 232 acquires information indicating the telephone number of the terminal device 300 that made the report. For example, when the report reception unit 231 receives a report, the number acquisition unit 232 acquires information indicating the telephone number using a known method. In addition, the number acquisition unit 232 stores the acquired information indicating the telephone number in the storage unit 220 as number information 221.

[0028] The location information acquisition unit 233 acquires information indicating the location of the site where an event such as a fire or an incident has occurred. For example, the location information acquisition unit 233 acquires information indicating the location of the terminal device 300 as information indicating the location of the site where an event such as a fire or an incident has occurred. Here, the location information acquisition unit 233 may acquire information indicating the location of the terminal device 300 using a known mechanism, such as receiving notification of GPS positioning information together with a report, or acquiring information indicating the base station address at the time of the report. Note that the location information acquisition unit 233 may acquire information indicating the location by a method other than the above example, such as a fire department staff member inputting an address heard from a caller. In addition, the location information acquisition unit 233 stores the acquired information indicating the location in the storage unit 220 as location information 222.

[0029] The site status information acquisition instruction unit 234 prompts the terminal device 300 of the reporter to transmit information indicating the site status. For example, when the report receiving unit 231 receives a report, the site status information acquisition instruction unit 234 prompts the terminal device 300 to transmit information indicating the site status using SMS (Short Message Service) or the like, using the telephone number acquired by the number acquiring unit 232. Specifically, for example, the site status information acquisition instruction unit 234 prompts the input of information by transmitting a URL (Uniform Resource Locator) for information input to the terminal device 300 using SMS or the like. As an example, the site status information acquisition instruction unit 234 can prompt the input of information by displaying options such as those illustrated in FIG. 4 on the terminal device 300. For example, the site status information acquisition instruction unit 234 can prompt the input of information by displaying options such as "very low", "low", "just right", "high", and "very high" on the terminal device 300 for each predetermined item such as temperature and humidity. The site situation information acquisition instruction unit 234 may be configured to carry out the above-mentioned processing in response to an input from a fire department staff member or the like after obtaining permission from the caller.

[0030] In addition, the site situation information acquisition instruction unit 234 may transmit to the terminal device 300 an instruction to perform a predetermined operation to acquire information indicating the site situation, together with or instead of the above-mentioned process. For example, information indicating the wind direction can be acquired by pointing the terminal device 300 in the direction in which the wind is blowing and pressing the confirm button. Therefore, the site situation information acquisition instruction unit 234 may prompt the input of information by transmitting an operation instruction such as "point your smartphone in the direction in which the wind is blowing and press the confirm button" to the terminal device 300. In addition, the site situation information acquisition instruction unit 234 may be configured to prompt the input of information to the terminal device 300 specified based on the information indicating the position acquired by the position information acquisition unit 233, instead of using SMS or the like, or together with SMS or the like. For example, the site situation information acquisition instruction unit 234 may be configured to prompt the input of information to the terminal device 300 that is present within a predetermined range from the position of the site.

[0031] Furthermore, the site situation information acquisition instruction unit 234 may specify a surveillance camera or various sensors present near the site based on the information indicating the position acquired by the position information acquisition unit 233, and may instruct the specified surveillance camera or various sensors to transmit information indicating the site situation. In this way, the site situation information acquisition instruction unit 234 may be configured to transmit information to sensors present near the site instead of or together with the terminal device 300.

[0032] The site situation information acquisition unit 235 acquires information indicating the situation of the site from the terminal device 300 or the like. For example, the site situation information acquisition unit 235 acquires information from the terminal device 300 in response to an input to the terminal device 300 in response to guidance by the site situation information acquisition instruction unit 234. The site situation information acquisition unit 235 may also acquire information from a sensor or the like present near the site. The site situation information acquisition unit 235 may also acquire corresponding information such as wind direction in response to a predetermined operation such as pressing a confirmation button. Then, the site situation information acquisition unit 235 stores the acquired information in the storage unit 220 as site situation information 223.

[0033] For example, the site situation information acquisition unit 235 acquires, as information indicating the site situation, quantitative information acquired by a sensor or an observation application possessed by the terminal device 300 or the like. As described above, the information acquired by the site situation information acquisition unit 235 may include site weather information, event situation information, and the like.

[0034] 4, the site situation information acquisition unit 235 may acquire qualitative information according to the subjectivity or feeling of a reporter having the terminal device 300 instead of or together with the quantitative information. For example, referring to FIG. 4, the site situation information acquisition unit 235 can acquire qualitative information about temperature, humidity, wind direction, and wind speed. In addition, the site situation information acquisition unit 235 can acquire information about the presence or absence of sound and its volume, the presence or absence of smoke and its color, the intensity of a fire, the presence or absence of injured people, and information about the target where an event is occurring.

[0035] The output unit 236 outputs information acquired by the site situation information acquisition unit 235 and information corresponding to the results acquired by the site situation information acquisition unit 235 to an external device such as a screen display device connected to the server device 200 or an instruction terminal installed in a command center.

[0036] For example, the output unit 236 outputs the site situation information 223 stored in the storage unit 220. The output unit 236 may perform a predetermined judgment based on the site situation information 223 and output the result of the judgment. For example, the output unit 236 may judge and output information that can be used when responding to a call, such as the amount and type of vehicles to be dispatched, based on the site situation information 223. For example, the output unit 236 may judge the presence or absence of a chemical vehicle or a lighting vehicle (such as the possibility of being required) based on the wind strength, the color and amount of smoke, and the like, or may judge the number of ambulances. The output unit 236 may output the site situation information 223 in combination with weather information, map information, and the like acquired from outside. For example, the output unit 236 may judge the range in which the fire may spread based on the weather information acquired from outside and the wind strength included in the site weather information. The output unit 236 may output the site situation information 223 in combination with building shape information and the like. The output unit 236 may determine an intrusion route and the like based on the site situation information 223 and the building shape information, and output the result of the determination.

[0037] The above is an example of the configuration of the server device 200.

[0038] The terminal device 300 is an information processing device that makes a report. For example, the terminal device 300 may be a general mobile terminal such as a smartphone. The terminal device 300 is owned by a reporter who makes a report and is operated by the reporter.

[0039] For example, the terminal device 300 makes a report in response to an operation by a reporter. When making a report, the terminal device 300 can transmit GPS positioning information acquired by a GPS function or the like to the server device 200. Furthermore, when the reporter inputs information indicating the site situation in response to information from the site situation information acquisition instruction unit 234, the terminal device 300 transmits the input information to the server device 200. The terminal device 300 may acquire information indicating the site situation, such as temperature and humidity, using a sensor included in the terminal device or an observation application included in the terminal device, and transmit the acquired information to the server device 200.

[0040] The above is an example of the configuration of the terminal device 300. Next, an example of the operation of the terminal device 300 will be described with reference to FIG.

[0041] Referring to FIG. 5, the message receiving unit 231 of the terminal device 300 receives a message (step S101).

[0042] The site status information acquisition instruction unit 234 prompts the terminal device 300 of the reporter to transmit information indicating the site status. Furthermore, the site status information acquisition unit 235 acquires information indicating the site status from the terminal device 300 or the like (step S102). For example, the site status information acquisition unit 235 acquires information from the terminal device 300 in response to the terminal device 300 making an input in response to guidance by the site status information acquisition instruction unit 234.

[0043] The output unit 236 outputs the information acquired by the site situation information acquisition unit 235 and information corresponding to the acquisition result by the site situation information acquisition unit 235 to an external device such as a screen display device connected to the server device 200 or an instruction terminal installed in the command center (step S103). The output unit 236 may make a predetermined judgment based on the site situation information 223 and the like, and output the result of the judgment.

[0044] The above is an example of the operation of the server device 200.

[0045] In this way, the server device 200 has the site situation information acquisition unit 235. With this configuration, the server device 200 can acquire information indicating the site situation in response to receiving a report, and as a result, can make a decision that is more suited to the site situation.

[0046] For example, weather observation equipment and high-altitude cameras are installed in buildings such as fire stations and city halls, and may differ from the surrounding environment of the site where an event such as a fire occurs. By using the present invention, it is expected that more accurate information about the surrounding area of ​​the site where the event occurred can be obtained. As a result, more accurate decisions can be made to carry out efficient rescue operations.

[0047] As an example, the information indicating the situation at the site acquired by the present invention can be used as a reference when selecting emergency vehicles or the number of vehicles. For example, the wind strength, the color and amount of smoke, etc., among the information indicating the situation at the site acquired by the present invention, can be used as a reference when determining the presence or absence of a chemical vehicle or a lighting vehicle (such as the possibility of their being needed) or the number of emergency vehicles. In addition, by displaying a combination of information indicating the situation at the site, weather information, map information, etc. on a screen display device such as VR goggles connected to the server device 200 or a large display of the command center, it is possible for a commander or a member of the team at the site to easily compare a building that is burning with a building before the fire spreads, thereby accurately assisting work at the site.

[0048] As described above, the site situation information acquisition instruction unit 234 may be configured to prompt the terminal device 300 present within a predetermined range from the site position to input information. When configured in this manner, it is assumed that the site situation information acquisition unit 235 acquires information indicating the site situation from a plurality of terminal devices 300. In order to respond to the above assumption, the calculation processing unit 230 of the server device 200 may have an aggregation unit 237 in addition to the configuration exemplified in FIG. 2, as shown in FIG. 6.

[0049] The aggregating unit 237 aggregates information indicating the situation of the site acquired from the multiple terminal devices 300. For example, the aggregating unit 237 averages the information indicating the situation of the site acquired from the multiple terminal devices 300. Then, the average result is stored in the storage unit 220 as the site situation information 223. Note that the aggregating unit 237 may aggregate information by a method other than the above example, such as adopting the most information. By the aggregating unit 237 aggregating information in this way, it is possible to improve the accuracy even for qualitative information.

[0050] Furthermore, the site situation information acquisition unit 235 of the server device 200 may be configured to acquire image data indicating the site situation in addition to or instead of the quantitative or qualitative information. For example, referring to Fig. 7, the storage unit 220 of the server device 200 may have site image information 225 that stores image data indicating the site situation.

[0051] 7, the arithmetic processing unit 230 of the server device 200 may have an auxiliary information transmitting unit 238 in addition to the configuration exemplified in FIG.

[0052] The auxiliary information transmitting unit 238 instructs the terminal device 300 on auxiliary information for assisting the reporter when acquiring information indicating the site situation, in response to the reception of the report by the report receiving unit 231. For example, the auxiliary information transmitting unit 238 can instruct the terminal device 300 on auxiliary information for assisting the reporter when acquiring image data as information indicating the site situation.

[0053] For example, the auxiliary information transmission unit 238 transmits to the terminal device 300, in response to an instruction from a fire department staff member, image capture direction instruction information instructing the terminal device 300 to display a mark such as an arrow indicating the desired direction of image capture on the screen display unit. In response to this instruction, the terminal device 300 can display an image capture direction such as an arrow on the screen as shown in FIG. 8. The image capture direction instruction information may be information for instructing a direction by voice. The auxiliary information transmission unit 238 may also transmit to the terminal device 300 image capture situation explanation information instructing the terminal device 300 to output by voice or display that image data is being acquired in response to a request. In response to this instruction, the terminal device 300 can output that image capture is being acquired in response to a request as shown in FIG. 8. For example, if the holder of the terminal device 300 is allowed to acquire image data, there is a risk that the holder may misunderstand that the holder is acquiring image data out of curiosity or the like. By transmitting the image capture situation explanation information as auxiliary information, it is possible to acquire information indicating the situation of the site, such as image data, under more appropriate circumstances without misleading the surroundings. The auxiliary information transmission unit 238 may also transmit to the terminal device 300 auxiliary information other than the above examples. For example, the auxiliary information transmission unit 238 may transmit auxiliary information to the terminal device 300 for displaying an OK mark or the like to indicate that the location to be photographed, such as a building on fire, is appropriate when the location is displayed on the screen of the terminal device 300.

[0054] In this way, by having the auxiliary information transmission unit 238, auxiliary information such as shooting direction instruction information and shooting situation explanation information can be transmitted to the terminal device 300. As a result, the auxiliary information can be output in the terminal device 300. This makes it possible to appropriately acquire image data when making an emergency call. Note that the auxiliary information transmission unit 238 may instruct the terminal device 300 to transmit auxiliary information for assisting the caller when acquiring information indicating the situation at the site other than image data, such as transmitting auxiliary information instructing the terminal device 300 to output a message indicating that qualitative data is being input upon request.

[0055] Furthermore, when the server device 200 acquires image data, the site situation information acquisition unit 235 of the server device 200 may be configured to acquire site weather information such as wind direction and wind speed, and event situation information such as smoke information, momentum information, injured person information, and target information from the image data by performing a predetermined image processing on the acquired image data. The server device 200 may realize the above processing using a known image processing means such as template matching or a model learned in advance. In this way, the site situation information acquisition unit 235 may be configured to acquire site situation information based on the image data.

[0056] [Second embodiment] Next, a second embodiment of the present invention will be described with reference to Figures 9 and 10. In the second embodiment of the present invention, an outline of the configuration of a server device 400, which is an information processing device, will be described.

[0057] Fig. 9 shows an example of the hardware configuration of the server device 400. Referring to Fig. 9, the server device 400 has, as an example, the following hardware configuration. ·CPU(Central Processing Unit)401(Arithmetic unit) ROM (Read Only Memory) 402 (storage device) RAM (Random Access Memory) 403 (storage device) Programs 404 loaded into RAM 403 A storage device 405 for storing the program group 404 A drive device 406 for reading and writing data from a recording medium 410 outside the information processing device A communication interface 407 for connecting to a communication network 411 outside the information processing device Input / output interface 408 for inputting and outputting data Bus 409 connecting each component

[0058] 10. The program group 404 is stored in advance in, for example, the storage device 405 or the ROM 402, and the CPU 401 loads and executes the program group 404 into the RAM 403 or the like as required. The program group 404 may be supplied to the CPU 401 via the communication network 411, or may be stored in advance in the recording medium 410, and the drive device 406 may read out the program and supply it to the CPU 401.

[0059] 9 shows an example of the hardware configuration of the server device 400. The hardware configuration of the server device 400 is not limited to the above. For example, the server device 400 may be configured with a part of the above configuration, such as not including the drive device 406.

[0060] In response to receiving a report from the reporting device, the instruction unit 421 prompts the reporting device to transmit information indicating the situation at the site where the event to be reported occurred.

[0061] The auxiliary information transmitting unit 422 transmits auxiliary information to the reporting device for assisting the reporter who operates the reporting device. For example, the auxiliary information transmitting unit 422 transmits auxiliary information to the reporting device for assisting the assistant in acquiring, inputting, or transmitting information indicating the situation at the site.

[0062] The acquisition unit 423 acquires information indicating the situation at the site from the reporting device.

[0063] In this way, server device 400 has auxiliary information transmission unit 422. With this configuration, auxiliary information transmission unit 422 can transmit auxiliary information to the reporting device for assisting the caller operating the reporting device. As a result, the caller who owns the reporting device can obtain, input, and transmit information indicating the situation at the scene while receiving assistance from the auxiliary information. This makes it possible to obtain appropriate information when making an emergency call, etc.

[0064] The information processing device such as the server device 400 described above can be realized by incorporating a predetermined program into the information processing device. Specifically, a program according to another embodiment of the present invention is a program for causing an information processing device such as the server device 400 to realize a process of prompting the reporting device to transmit information indicating the situation at the site where the event to be reported occurred in response to receiving a report from the reporting device, transmitting auxiliary information to the reporting device for assisting the reporter who operates the reporting device, and acquiring information indicating the situation at the site from the reporting device.

[0065] In addition, the inspection method performed by the above-mentioned information processing device is such that, in response to receiving a report from the reporting device, the information processing device prompts the reporting device to send information indicating the situation at the site where the event to be reported occurred, sends auxiliary information to the reporting device to assist the reporter operating the reporting device, and obtains information indicating the situation at the site from the reporting device.

[0066] Even if the invention is a program (or a recording medium) or a support method having the above-mentioned configuration, it has the same actions and effects as the above-mentioned cases, and therefore can achieve the above-mentioned object of the present invention.

[0067] <Additional Notes> A part or all of the above-described embodiment can be described as follows: A server device and the like in the present invention will be outlined below. However, the present invention is not limited to the following configuration.

[0068] (Appendix 1) an instruction unit that, in response to receiving a report from the reporting device, prompts the reporting device to transmit information indicating a situation at a site where the event to be reported has occurred; an auxiliary information transmission unit that transmits auxiliary information to the notification device to assist a reporter who operates the notification device; An acquisition unit that acquires information indicating a situation at a site from the reporting device; have Server device. (Appendix 2) 2. The server device according to claim 1, The acquisition unit acquires image data as information indicating a site situation, The auxiliary information transmission unit transmits auxiliary information for assisting in acquiring image data to the notification device. Server device. (Appendix 3) 3. The server device according to claim 2, The auxiliary information transmission unit transmits, to the notification device, imaging direction instruction information for instructing the notification device to output information indicating a desired imaging direction. Server device. (Appendix 4) 5. The server device according to claim 2, The auxiliary information transmission unit transmits, in response to a request, to the notification device, photographing situation explanation information instructing the notification device to output a message indicating that image data is being acquired. Server device. (Appendix 5) A server device according to any one of Supplementary Note 1 to Supplementary Note 4, The acquisition unit acquires, as information indicating the situation at the site, at least one of on-site weather information indicating the weather at the site and event situation information indicating the situation of an event occurring at the site. Server device. (Appendix 6) A server device according to any one of Supplementary Note 1 to Supplementary Note 5, The acquisition unit acquires qualitative information according to the subjective opinion of the reporter as information indicating the situation at the scene. Server device. (Appendix 7) A server device according to any one of claims 1 to 7, The acquisition unit acquires image data as information indicating a situation at a site, and acquires at least one of on-site weather information indicating the weather at the site and event situation information indicating the situation of an event occurring at the site based on the acquired image data. Server device. (Appendix 8) A server device according to any one of Supplementary Note 1 to Supplementary Note 7, An output unit that performs a predetermined judgment based on information indicating the situation at the site and outputs the result of the judgment. Server device. (Appendix 9) An information processing device, prompting the reporting device to transmit information indicating a situation at the site where the event to be reported occurred in response to receiving the report from the reporting device; Transmitting assistance information to the notification device for assisting a reporter who operates the notification device; Acquire information indicating the situation at the site from the reporting device How to help. (Appendix 10) In the information processing device, prompting the reporting device to transmit information indicating a situation at the site where the event to be reported occurred in response to receiving the report from the reporting device; Transmitting assistance information to the notification device for assisting a reporter who operates the notification device; Acquire information indicating the situation at the site from the reporting device A program for implementing processing.

[0069] The programs described in the above embodiments and appendices may be stored in a storage device or a computer-readable recording medium, such as a portable medium such as a flexible disk, an optical disk, a magneto-optical disk, or a semiconductor memory.

[0070] Although the present invention has been described with reference to the above-mentioned embodiments, the present invention is not limited to the above-mentioned embodiments. Various modifications that can be understood by a person skilled in the art can be made to the configuration and details of the present invention within the scope of the present invention.

[0071] In addition, the present invention claims the benefit of priority based on patent application No. 2021-089353, filed in Japan on May 27, 2021, and all contents described in that patent application are incorporated herein by reference. [Explanation of symbols]

[0072] 100 Reporting System 200 Server device 210 Communication I / F section 220 Storage section 221 Number Information 222 Location information 223 Site Status Information 224 Programs 225 On-site image information 230 Processing section 231 Report Receiving Department 232 Number Acquisition Department 233 Location information acquisition unit 234 Site Status Information Acquisition Instruction Unit 235 Site Status Information Acquisition Department 236 Output section 237 Consolidation Department 238 Auxiliary Information Transmission Unit 300 Terminal Equipment 400 Server device 401 CPU 402 ROM 403 RAM 404 Programs 405 Storage device 406 Drive Unit 407 Communication Interface 408 Input / Output Interface 409 Bus 410 Recording media 411 Communication Network 421 Instruction section 422 Auxiliary Information Transmission Unit 423 Acquisition Department

Claims

1. an instruction unit that, in response to receiving a report from the reporting device, prompts the reporting device to transmit information indicating a situation at a site where the event to be reported has occurred; an auxiliary information transmission unit that transmits auxiliary information to the notification device to assist a reporter who operates the notification device; An acquisition unit that acquires information indicating a situation at a site from the reporting device; having The acquisition unit acquires image data as information indicating a site situation, the auxiliary information transmission unit transmits auxiliary information for assisting in acquiring image data to the notification device; Furthermore, the auxiliary information transmission unit transmits, to the reporting device, shooting situation explanation information instructing the reporting device to output a message indicating that image data is being acquired in response to a request. Server device.

2. 2. The server device according to claim 1, The auxiliary information transmission unit transmits, to the notification device, imaging direction instruction information for instructing the notification device to output information indicating a desired imaging direction. Server device.

3. 2. The server device according to claim 1, The acquisition unit acquires, as information indicating the situation at the site, at least one of on-site weather information indicating the weather at the site and event situation information indicating the situation of an event occurring at the site. Server device.

4. 2. The server device according to claim 1, The acquisition unit acquires qualitative information according to the subjective opinion of the reporter as information indicating the situation at the scene. Server device.

5. 2. The server device according to claim 1, The acquisition unit acquires image data as information indicating a situation at a site, and acquires at least one of on-site weather information indicating the weather at the site and event situation information indicating the situation of an event occurring at the site based on the acquired image data. Server device.

6. 2. The server device according to claim 1, An output unit that performs a predetermined judgment based on information indicating the situation at the site and outputs the result of the judgment. Server device.

7. An information processing device, prompting the reporting device to transmit information indicating a situation at the site where the event to be reported occurred in response to receiving the report from the reporting device; transmitting, to the reporting device, shooting situation explanation information instructing the reporting device to output a message indicating that the image data is being acquired in response to a request, when transmitting, to the reporting device, auxiliary information for assisting a reporter who operates the reporting device when acquiring image data; acquiring image data from the reporting device as information indicating the situation at the site; How to help.

8. In the information processing device, prompting the reporting device to transmit information indicating a situation at the site where the event to be reported occurred in response to receiving the report from the reporting device; transmitting, to the reporting device, shooting situation explanation information instructing the reporting device to output a message indicating that the image data is being acquired in response to a request, when transmitting, to the reporting device, auxiliary information for assisting a reporter who operates the reporting device when acquiring image data; acquiring image data from the reporting device as information indicating the situation at the site; A program for implementing processing.

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