Karaoke systems, server equipment

Abstract

To provide a karaoke system capable of, by using a staff terminal used by a staff of one store constituting one group, reserving music in a karaoke device installed in another store constituting the one group.SOLUTION: In a karaoke system, a staff terminal comprises: a first acquisition part for acquiring position information on a user; a second acquisition part for acquiring music identification information; and a transmission processing part for transmitting the position information, the music identification information, and terminal identification information on the staff terminal to a server device. The server device comprises a first processing part for instructing one karaoke device corresponding to one piece of device identification information that has been specified to reserve music corresponding to the music identification information received from one staff terminal when receiving the position information, the music identification information and the terminal identification information from the one staff terminal.SELECTED DRAWING: Figure 1

Description

[Technical field]

[0001] The present invention relates to a karaoke system and a server device. [Background technology]

[0002] As part of measures against infectious diseases, remote customer service efforts are becoming more common. Remote customer service refers to a real-time, non-contact, non-face-to-face customer service method that utilizes an online environment (see Non-Patent Document 1). [Prior art documents] [Non-patent literature]

[0003] [Non-Patent Document 1] “The current situation and benefits of the rapidly expanding ‘remote customer service’? An explanation with examples from Isetan Mitsukoshi and others”, Retail Guide [online], [Searched June 25, 2021], Internet<URL:https: / / retailguide.tokubai.co.jp / data / 4748 / > Summary of the Invention [Problem to be solved by the invention]

[0004] Incidentally, many bars and snack bars (so-called night establishments) are equipped with karaoke machines. In night establishments, the staff of the establishment operate the karaoke machines to reserve songs. Some night establishments are also run by groups consisting of multiple establishments.

[0005] For example, if all the staff at a certain store are busy and cannot immediately serve a new customer, by using the method described in non-patent document 1, staff at another store who are available can serve the customer remotely.

[0006] However, when a customer wants to sing karaoke during remote service, the staff at another store cannot directly operate the karaoke machine at the other store, and therefore cannot reserve the song that the customer wants.

[0007] An object of the present invention is to provide a karaoke system and a server device which enables a staff member of one store that constitutes a group to use a staff terminal to reserve songs on karaoke devices installed in other stores that constitute the same group. [Means for solving the problem]

[0008] One invention for achieving the above object is a karaoke system in which a staff terminal used by a staff member of a store in which a karaoke device is installed is communicably connected to a server device, the staff terminal having a first acquisition unit that acquires position information of a customer during remote service, a second acquisition unit that acquires song identification information of a song that the customer wishes to sing karaoke, and a transmission processing unit that transmits the acquired position information, the acquired song identification information, and terminal identification information of the staff terminal to the server device, and the server device links group identification information of a group consisting of a plurality of stores with terminal identification information of the staff terminal used in each store of the group. a first memory unit that stores the group identification information in association with store information of each of the multiple stores that make up the group, and device identification information of the karaoke devices installed in each store; and a first processing unit that, when location information, song identification information, and terminal identification information are received from a staff terminal, identifies a group identification information to which the terminal identification information is linked, identifies a device identification information based on the identified group identification information and the received location information, and instructs a karaoke device corresponding to the identified device identification information to reserve a song corresponding to the song identification information received from the staff terminal. Further, one invention for achieving the above object is a server device communicatively connected to a staff terminal used by a staff member of a store in which a karaoke device is installed, the server device having a first memory unit that stores group identification information of a group consisting of a plurality of stores in association with terminal identification information of a staff terminal used in each store of the group, a second memory unit that stores the group identification information in association with store information of each of the plurality of stores in the group, and device identification information of a karaoke device installed in each store, and a first processing unit that, when receiving from a staff terminal location information of a customer receiving remote service, song identification information of a song that the customer wishes to sing karaoke, and the terminal identification information of the staff terminal, identifies a group identification information to which the terminal identification information is linked, identifies a device identification information based on the identified group identification information and the received location information, and instructs a karaoke device corresponding to the identified device identification information to reserve a song corresponding to the song identification information received from the staff terminal. Other features of the present invention will become apparent from the following specification and drawings. Effect of the Invention

[0009] According to the present invention, a staff terminal used by a staff member of one store that constitutes a group can be used to reserve songs on karaoke devices installed in other stores that constitute the same group. [Brief description of the drawings]

[0010] [Figure 1] FIG. 1 is a diagram showing a karaoke system according to an embodiment. [Diagram 2] FIG. 2 is a diagram illustrating a staff terminal according to the embodiment. [Diagram 3] FIG. 2 is a diagram illustrating a server device according to an embodiment. [Figure 4] FIG. 4 is a diagram showing a table stored in a first storage unit according to the embodiment. [Diagram 5]6 is a diagram showing a table stored in a second storage unit according to the embodiment; FIG. [Figure 6] 4 is a flowchart showing a process of the karaoke system according to the embodiment. [Figure 7] FIG. 13 is a diagram illustrating a server device according to a first modified example. [Figure 8] FIG. 13 is a diagram illustrating a server device according to a third modified example. DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS

[0011] <Embodiment> The karaoke system according to the present embodiment will be described with reference to FIGS.

[0012] ==Karaoke System== The karaoke system includes a staff terminal and a server device. Each staff terminal and the server device are connected to each other via a network so as to be able to communicate with each other.

[0013] The staff terminal is a smartphone, tablet terminal, or the like used by the staff of the store where the karaoke device is installed. The staff terminal is assigned terminal identification information. The terminal identification information is information unique to each staff terminal, such as a terminal ID for identifying the staff terminal.

[0014] In the present embodiment, application software for online conferences (hereinafter, "online conference app") and dedicated application software for reserving songs on karaoke devices installed in other stores (hereinafter, "karaoke app") are installed on the staff terminal. The online conference app and karaoke app can be obtained by downloading them from a specific website. The online conference app can be, for example, publicly known software such as Zoom (registered trademark) and Lite FreshVoice ("FreshVoice" is a registered trademark).

[0015] By starting up the karaoke application on the staff terminal, communication with the server device is established.

[0016] A karaoke machine has a function for playing and singing karaoke songs. A karaoke machine has various components such as a microphone, a display, a speaker, a remote control device, etc. A karaoke machine is provided with machine identification information. The machine identification information is information unique to each karaoke machine, such as a machine ID for identifying the karaoke machine.

[0017] The server device is a computer that manages various information and executes various processes. The server device according to this embodiment can instruct the karaoke device to reserve a song (details will be described later).

[0018] 1, the karaoke system 1 according to this embodiment includes staff terminals EM1 to EM4 and a server device S. The staff terminals and the server device S are connected via a network N so as to be able to communicate with each other.

[0019] Group G1 shown in Fig. 1 is a group consisting of stores L1 and L2. Staff members E1 and E2 work at store L1, and staff members E3 and E4 work at store L2. Karaoke machine K1 is installed at store L1, and karaoke machine K2 is installed at store L2.

[0020] The staff terminal EM1 shown in FIG. 1 is a terminal used by staff E1, the staff terminal EM2 is a terminal used by staff E2, the staff terminal EM3 is a terminal used by staff E3, and the staff terminal EM4 is a terminal used by staff E4. The staff terminal EM1 is assigned terminal identification information ID***EM1, the staff terminal EM2 is assigned terminal identification information ID***EM2, the staff terminal EM3 is assigned terminal identification information ID***EM3, and the staff terminal EM4 is assigned terminal identification information ID***EM4. During the store's business hours, the online conference app is always running on each staff terminal. Therefore, each store staff member can know the status of the other staff members (whether they are serving customers, etc.).

[0021] A customer C shown in Fig. 1 is a person who visits a store L1. A customer terminal CM is a smartphone, a tablet terminal, or the like used by the customer C. The customer terminal CM may be owned by the customer C or may be loaned from the store L1.

[0022] The number of groups, the number of stores constituting one group, the number of staff members and staff terminals working at each store, the number of karaoke machines, etc. are not limited to the example in Fig. 1. For example, there may be two or more groups. In this case, the server device S executes the process described below for each group.

[0023] ==Staff terminal== The configuration of the staff terminal will be described with reference to Fig. 2. Here, the staff terminal EM3 will be described as an example, but the staff terminals EM1, EM2, and EM4 also have the same configuration.

[0024] The staff terminal EM3 includes a storage means 10, a communication means 11, a display means 12, an input means 13, a sound emitting means 14, and a control means 15. Each component is connected to the bus B via an interface (not shown).

[0025] [Memory means, communication means, display means, input means, sound output means] The storage means 10 is a large-capacity storage device that stores various data. For example, the storage means 10 stores a list of song names that can be sung karaoke on the karaoke device and song identification information that are linked to each song. The song identification information is information unique to each song, such as a song ID for identifying the song.

[0026] The communication means 11 provides an interface for communicating with the server device S and customer terminals. The display means 12 is a display that displays various information. The input means 13 is configured to allow staff to input various instructions. In a typical smartphone, the display means 12 is configured in a touch panel format and functions as the input means 13. The sound emitting means 14 is a speaker that can emit sound.

[0027] [Control Means] The control means 15 performs various controls on the staff terminal EM3. The control means 15 includes a CPU and a memory (neither of which are shown in the figure). The CPU realizes various functions by executing programs stored in the memory.

[0028] In this embodiment, when the karaoke application is started on the staff terminal EM3, the control means 15 functions as a first acquisition unit 15a, a second acquisition unit 15b, and a transmission processing unit 15c.

[0029] (First Acquisition Section) The first acquisition unit 15a acquires position information of a customer during remote service.

[0030] The location information is information indicating the location of a customer. In this embodiment, the location information is information indicating the location of a customer terminal used by the customer. A publicly known method can be used to acquire the location information. The first acquisition unit 15a outputs the acquired location information to the transmission processing unit 15c.

[0031] For example, in the example of FIG. 1, when a customer C visits store L1, both staff members E1 and E2 working at store L1 are serving customers. Meanwhile, staff member E3 working at store L2 is not serving customers. Also, as described above, an online conference app is running on the staff terminals used by each staff member. That is, an online conference is being held between staff terminals E1 to E4.

[0032] In this case, staff member E1 encourages customer C to participate in the online conference so that staff member E3 can provide remote customer service. Customer C can participate in the online conference of staff member terminals E1 to E4, for example, by executing an online conference application pre-installed on customer terminal CM and entering a specific ID. Customer C who participates in the online conference can receive remote customer service from staff member E3.

[0033] When a customer C participates in an online conference (i.e., when communication with the customer terminal CM becomes possible), the staff terminal E3 acquires information indicating the location of the customer terminal CM as location information P of the customer C. For example, when Lite FreshVoice is used as the online conference app, the staff terminal automatically acquires the location information of the customer terminal as the customer participates in the online conference. The staff terminal E3 temporarily stores the acquired location information P in the storage means 10.

[0034] Then, suppose that the staff member E3 operates the staff member terminal E3 to start up the karaoke application. In this case, the first acquisition unit 15a acquires the position information P stored in the storage means 10. The first acquisition unit 15a outputs the acquired position information P to the transmission processing unit 15c.

[0035] (Second Acquisition Section) The second acquiring unit 15b acquires the song identification information of the song that the customer wishes to sing as karaoke.

[0036] When a customer wishes to sing a karaoke song during remote service, the staff member selects the song via the staff terminal. The song is selected, for example, by inputting the song name and song identification information via the input means 13. When a song name is input, the second acquisition unit 15b acquires the corresponding song identification information from the storage means 10. On the other hand, when song identification information is input, the second acquisition unit 15b acquires the input song identification information as is. The second acquisition unit 15b outputs the acquired song identification information to the transmission processing unit 15c.

[0037] For example, suppose customer C, who is being served remotely by staff member E3, requests to sing song X at karaoke.

[0038] In this case, staff member E3 inputs the song name of song X via input means 13. The second acquisition unit 15b searches for and acquires the song ID of song X from storage means 10 based on the input song name. The second acquisition unit 15b outputs the acquired song ID of song X to the transmission processing unit 15c.

[0039] (Transmission processing unit) The transmission processing unit 15c transmits to the server device S the acquired location information, the acquired song identification information, and the terminal identification information of the staff terminal.

[0040] The information can be transmitted at various times. For example, the transmission processing unit 15c can transmit the acquired location information, the acquired music identification information, and the terminal identification information of the staff terminal all together to the server device S. Alternatively, the transmission processing unit 15c may transmit the location information and the terminal identification information to the server device S at the timing when the location information is input from the first acquisition unit 15a, and transmit the music identification information and the terminal location information to the server device S at the timing when the music identification information is input from the second acquisition unit 15b.

[0041] For example, in the above example, when the location information P is input, the transmission processing unit 15c transmits the location information P and the terminal identification information ID***E3 of the staff terminal E3 to the server device S. Thereafter, when the song ID of the song X is input, the transmission processing unit 15c transmits the song ID of the song X and the terminal identification information ID***E3 of the staff terminal E3 to the server device S.

[0042] ==Server Device== 3, the server device S includes a storage means 20, a communication means 30, and a control means 40. Each component is connected to a bus B via an interface (not shown).

[0043] [Storage means] The storage means 20 is a large-capacity storage device that stores various data, such as a hard disk drive, etc. In this embodiment, a part of the storage area of ​​the storage means 20 functions as a first storage unit 20a and a second storage unit 20b.

[0044] (First memory unit) The first storage unit 20a stores group identification information of a group made up of a plurality of stores in association with terminal identification information of staff terminals used in each store of the group.

[0045] The group identification information is information unique to each group, such as a group ID for identifying the group, etc. For example, group identification information ID***G1 is given to group G1 shown in FIG.

[0046] Fig. 4 is a table that associates group identification information with terminal identification information, which is stored in the first storage unit 20a according to this embodiment. In the example of Fig. 4, four terminal identification information ID***EM1 to EM4 are associated with group identification information ID***G1. That is, in each store of group G1, staff terminals EM1 to EM4 corresponding to terminal identification information ID***EM1 to EM4 are used.

[0047] (Second memory unit) The second storage unit 20b stores the group identification information in association with store information of each of a plurality of stores constituting one group, and device identification information of the karaoke devices installed in each store.

[0048] The store information is information for identifying each store. In this embodiment, the store information is location information that indicates the location of the store, which is identified by an address or GPS. For example, the store information LI***L1 is assigned to the store L1 shown in FIG. 1, and the store information LI***L2 is assigned to the store L2.

[0049] Fig. 5 is a table in which group identification information, store information, and device identification information are linked, which are stored in the second storage unit 20b according to this embodiment. In the example of Fig. 5, two pieces of store information LI***L1 and LI***L2 are linked to the group identification information ID***G1. In addition, the store information LI***L1 is linked to the device identification information ID***K1 of the karaoke device K1 installed in the store L1, and the store information LI***L2 is linked to the device identification information ID***K2 of the karaoke device K2 installed in the store L2.

[0050] [Means of communication] The communication means 30 provides an interface for communicating with each staff terminal and each karaoke device.

[0051] [Control Means] The control means 40 performs various controls in the server device S. The control means 40 includes a CPU and a memory (neither of which are shown in the figures). The CPU realizes various functions by executing programs stored in the memory.

[0052] In this embodiment, the control means 40 functions as a first processing unit 100 by the CPU executing a program stored in the memory.

[0053] (First processing section) When the first processing unit 100 receives location information, song identification information, and terminal identification information from a staff terminal, it identifies a group identification information to which the terminal identification information is linked, identifies a device identification information based on the identified group identification information and the received location information, and instructs a karaoke device corresponding to the identified device identification information to reserve the song corresponding to the song identification information received from the staff terminal.

[0054] Specifically, the first processing unit 100 refers to the first storage unit 20a and identifies one group identification information linked to the received terminal identification information. Next, the first processing unit 100 refers to the second storage unit 20b and identifies one device identification information linked to the identified one group identification information and the store information corresponding to the received location information. Then, the first processing unit 100 transmits the received song identification information and a reservation signal to one karaoke device corresponding to the identified one device identification information, thereby instructing the karaoke device to reserve a song corresponding to the song identification information. The one karaoke device reserves a song by registering the received song identification information in a reservation queue.

[0055] As described above, it is assumed that the location information P and the terminal identification information ID***E3 of the staff terminal E3 are received from the transmission processing unit 15c of the staff terminal E3. In this case, the first processing unit 100 refers to the table shown in Fig. 4 stored in the first storage unit 20a, and identifies the group identification information ID***G1 of the group G1 to which the terminal identification information ID***E3 of the staff terminal E3 is linked.

[0056] Next, the first processing unit 100 refers to the table shown in FIG. 5 stored in the second storage unit 20b and compares the two pieces of store information linked to the identified group identification information ID***G1 with the received location information P. The location information P is acquired from the customer terminal CM used by the customer C. Therefore, by identifying the store information that matches or is similar to the location information P among the two pieces of store information, it is possible to know the store that the customer C visited. Here, in the example of this embodiment, the location information P is information that matches or is similar to the store information LI***L1 of the store L1. Therefore, it is possible to know that the customer C visited the store L1. In this case, the first processing unit 100 identifies the device identification information ID***K1 linked to the store information LI***L1 as one device identification information.

[0057] After that, it is assumed that the first processing unit 100 receives the song ID of song X and the terminal identification information ID***E3 of the staff terminal E3 from the transmission processing unit 15c of the staff terminal E3. Based on the device identification information ID***K1 specified earlier, the first processing unit 100 transmits the received song ID of song X and a reservation signal to the karaoke device K1, thereby instructing the reservation of song X.

[0058] The karaoke device K1 registers the received song ID of song X in a reservation queue, thereby reserving song X. When it is the user's turn to play song X, the karaoke device K1 starts playing song X. The user C can enjoy singing song X along with the karaoke performance.

[0059] ==How the Karaoke System Works== Next, a specific example of the operation of the karaoke system 1 in this embodiment will be described with reference to FIG. 6. FIG. 6 is a flow chart showing the operation of the karaoke system 1. In this example, the first storage unit 20a of the server device S stores group identification information of a group consisting of multiple stores in association with terminal identification information of a staff terminal used in each store of the group. The second storage unit 20b stores group identification information in association with store information of each of the multiple stores in the group and device identification information of a karaoke device installed in each store. Also, it is assumed that a staff member of another store in the group remotely serves a customer who visits a store in the group via a staff terminal. That is, it is assumed that the storage means 10 of the staff terminal used by the staff member of the other store stores stores location information of the customer.

[0060] The staff member who is providing remote service operates the staff terminal to start the karaoke application (start the karaoke application; step 10). The first acquisition unit 15a of the staff terminal acquires the location information of the customer who is providing remote service from the storage means 10 (acquires the location information of the customer; step 11).

[0061] The transmission processing unit 15c transmits the location information and the terminal ID of the staff terminal acquired in step 11 to the server device S (transmitting the location information and the terminal ID; step 12).

[0062] The first processing unit 100 of the server device S identifies one group ID associated with the terminal ID transmitted in step 12 (identify one group ID; step 13).

[0063] Next, the first processing unit 100 identifies one device ID based on the one group ID identified in step 13 and the location information received in step 12 (identify one device ID; step 14).

[0064] If a customer visits one of the stores and requests to sing a karaoke song, the staff member who is serving the customer remotely operates the staff terminal to select the song.

[0065] The second acquisition unit 15b of the staff terminal acquires the song ID of the song that the customer wishes to sing karaoke (acquire song ID; step 15).

[0066] The transmission processing unit 15c transmits the song ID and the terminal ID of the staff terminal acquired in step 15 to the server device S (transmits the song ID and the terminal ID; step 16).

[0067] The first processing unit 100 of the server device S instructs the karaoke device corresponding to the device ID identified in step 14 to reserve the song corresponding to the song ID received from the staff terminal (instructs the karaoke device corresponding to the device ID to reserve the song; step 17). The karaoke device registers the song ID of the received song in a reservation queue, thereby reserving the song.

[0068] The karaoke system 1 repeats the processes from step 15 to step 17 until the remote customer service is ended at the staff terminal (for example, until the karaoke application is ended; if Y in step 18).

[0069] As is clear from the above, the karaoke system 1 according to this embodiment is a karaoke system in which a staff terminal used by a staff member of a store where a karaoke device is installed is communicably connected to a server device S. The staff terminal has a first acquisition unit 15a that acquires position information of a customer during remote service, a second acquisition unit 15b that acquires song identification information of a song that the customer wishes to sing, and a transmission processing unit 15 that transmits the acquired position information, the acquired song identification information, and the terminal identification information of the staff terminal to the server device S. The server device S has a first memory unit 20a that stores group identification information of a group consisting of a plurality of stores in association with terminal identification information of staff terminals used in each store of the group, a second memory unit 20b that stores the group identification information in association with store information of each of the plurality of stores that make up the group, and device identification information of karaoke devices installed in each store, and a first processing unit 100 that, when receiving location information, song identification information, and terminal identification information from a staff terminal, identifies a group identification information to which the terminal identification information is linked, identifies a device identification information based on the identified group identification information and the received location information, and instructs a karaoke device corresponding to the identified device identification information to reserve a song corresponding to the song identification information received from the staff terminal.

[0070] According to such a karaoke system 1, a staff member of a store who is serving a customer who visits a store remotely can select a song that the customer wants to sing karaoke using the staff terminal that the staff member uses. The staff terminal transmits song identification information of the selected song, location information of the customer, and terminal identification information of the staff terminal to the server device S. Based on the location information, song identification information, and terminal identification information received from the staff terminal, the server device S instructs the karaoke device of the store to reserve the song that the customer wants to sing karaoke. Thus, the customer who is being served remotely can enjoy singing karaoke at the store that the staff member has visited. That is, according to the karaoke system 1 of this embodiment, a staff member of one store that constitutes a group can use the staff terminal to reserve a song on a karaoke device installed in another store that constitutes the group.

[0071] The server S according to the present embodiment is connected to a staff terminal used by a staff member of a store in which a karaoke device is installed so as to be able to communicate with the staff terminal. The server S includes a first storage unit 20a that stores group identification information of a group consisting of a plurality of stores in association with terminal identification information of a staff terminal used in each store of the group, a second storage unit 20b that stores group identification information, store information of each of the plurality of stores in the group in association with device identification information of a karaoke device installed in each store, and a first processing unit 100 that, when receiving from a staff terminal location information of a customer during remote customer service, song identification information of a song that the customer wishes to sing karaoke, and terminal identification information of the staff terminal, identifies a group identification information to which the terminal identification information is associated, identifies a device identification information based on the identified group identification information and the received location information, and instructs a karaoke device corresponding to the identified device identification information to reserve a song corresponding to the song identification information received from the staff terminal. With such a server device S, it becomes possible to reserve songs on karaoke devices installed in other stores that make up a group, based on information transmitted from a staff terminal used by a staff member of one store that makes up the group.

[0072] <Variation 1> The karaoke system 1 can obtain a reservation list from a karaoke device installed in the store where a customer staying during remote service is staying, and transmit the reservation list to a staff terminal.

[0073] ==Server Device== [Control Means] As shown in FIG. 7, in this modification, the control means 40 functions as a first processing unit 100, a list acquisition unit 200, and a second processing unit 300 by the CPU executing a program stored in the memory.

[0074] (List Acquisition Section) The list acquisition unit 200 acquires, from a karaoke device, a reservation list of songs reserved at that karaoke device.

[0075] A reservation list indicates songs that have been reserved on one karaoke device. The reservation list is composed of, for example, song identification information and song names. The reservation list may be composed only of songs that have not yet started to be played (songs registered in the reservation queue), or may include songs that have been played within a certain period of time in the past (for example, within one hour from the present time).

[0076] When the first processing unit 100 identifies the one device identification information, the list acquisition unit 200 requests a reservation list from the one karaoke device corresponding to the identified one device identification information. The one karaoke device generates a reservation list based on songs registered in the reservation queue, for example, and transmits it to the server device S. The list acquisition unit 200 acquires the reservation list transmitted from the one karaoke device, and outputs it to the second processing unit 300.

[0077] Here, as described in the embodiment, it is assumed that the first processing unit 100 identifies the device identification information ID***K1 of the karaoke device K1. In this case, the list acquisition unit 200 requests the reservation list from the karaoke device K1. The karaoke device K1 generates the reservation list R and transmits it to the server device S. The list acquisition unit 200 outputs the reservation list R acquired from the karaoke device K1 to the second processing unit 300.

[0078] (Second processing section) The second processing unit 300 transmits the acquired reservation list to one of the staff terminals.

[0079] The second processing unit 300 transmits the reservation list output from the list acquisition unit 200 to the staff terminal that transmitted the position information, music identification information, and terminal identification information (i.e., the staff terminal used by the staff member serving remotely).

[0080] For example, as described above, it is assumed that the list acquisition unit 200 outputs the reservation list R to the second processing unit 300. In this case, the second processing unit 300 transmits the reservation list R to the staff terminal E3.

[0081] The staff terminal E3, which has received the reservation list, displays the reservation list on the display means 12. By referring to the reservation list, the staff E3 can know the songs currently reserved at the karaoke device K1. Therefore, the staff E3 can recommend songs to sing to the customer C during remote service, taking into account the reservation status.

[0082] <Variation 2> There are cases where the reservation list acquired in the first modification includes the song identification information acquired by the second acquisition unit 15. In this case, the song corresponding to the song identification information is registered in the reservation queue of the karaoke device (or has recently been performed as a karaoke). Therefore, if a reservation is made for the song corresponding to the song identification information, the karaoke performance of the same song will be repeated in a short period of time on one karaoke device.

[0083] Therefore, when the acquired music identification information is included in the reservation list, the second acquisition unit 15b of the staff terminal can issue a warning to the staff member using the staff terminal by displaying a message on the display means 12 or by emitting a warning sound from the sound emitting means 14.

[0084] For example, as described in the embodiment, it is assumed that the second acquisition unit 15b of the staff terminal E3 acquires the song ID of song X. Also, as described in the first modification, it is assumed that the staff terminal E3 receives a reservation list R from the server device S. In this case, the second acquisition unit 15b checks whether the song ID of song X is included in the received reservation list R (i.e., whether song X is included in the reservation list of the karaoke device K1).

[0085] If the song ID of song X is included in the received reservation list, the second acquisition unit 15b issues a warning to the staff member E3. Based on the warning, the staff member E3 can take measures such as recommending the customer C to sing a different song while taking into consideration the atmosphere of the store L1.

[0086] On the other hand, if the song ID of song X is not included in the received reservation list, the second acquisition unit 15b does not issue a warning to the staff member E3. Therefore, the transmission processing unit 15c transmits the song ID of song X and the terminal identification information ID***E3 of the staff member terminal E3 to the server device S.

[0087] <Modification 3> The karaoke system 1 can prompt the staff to end the remote customer service.

[0088] ==Server Device== [Control Means] As shown in FIG. 8, in this modification, the control means 40 functions as a first processing unit 100 and a third processing unit 400 by the CPU executing a program stored in the memory.

[0089] (Third processing section) When the karaoke performance of the song for which the reservation has been instructed is started in the one karaoke device, the third processing unit 400 instructs the one staff terminal to end the remote customer service.

[0090] The third processing unit 400 can detect that the karaoke performance of the song has started based on the operation information (so-called log) transmitted from the karaoke device that issued the instruction to reserve the song. When the start of the karaoke performance of the song is detected, the third processing unit 300 issues an instruction (hereinafter, "end instruction") to the staff terminal that transmitted the song identification information of the song to prompt the staff to end the remote customer service. Based on the end instruction, the staff terminal that receives the end instruction notifies the staff by displaying a message on the display means 12 or emitting a message sound from the sound emitting means 14.

[0091] For example, as described in the embodiment, assume that the karaoke device K1 starts karaoke performance of the song X corresponding to the song ID acquired by the staff terminal E3. In this case, the third processing unit 400 detects that the karaoke performance of the song X has started by the log. Then, the third processing unit 400 issues an instruction to end the remote customer service to the staff terminal E3 that has acquired the song ID of the song X. Upon receiving the instruction, the staff terminal E3 displays a message on the display unit 12, such as "The karaoke performance of the selected song X has started. Please stop serving for now." By displaying such a message, the staff E3 can easily know when to end serving.

[0092] For example, when using an online conference app such as Zoom, remote customer service is provided by opening an online conference on the staff terminal and having the customer participate in the online conference from the customer terminal. In such a case, the staff terminal E3 can use a function installed in the online conference app (for example, the forced exit function in Zoom) to forcibly remove the customer from the online conference based on an instruction to end remote customer service.

[0093] It is also possible to use the karaoke system 1 which combines the modified examples 1 and 2 with the modified example 3. In this case, the control means 40 of the server device S functions as the first processing unit 100, the list acquisition unit 200, the second processing unit 300, and the third processing unit 400.

[0094] <Other> In the above embodiment and modified example, an example was described in which two applications, an online conference application and a karaoke application, are executed separately on the staff terminal. However, it is also possible to use one dedicated application that has the functions of both of these applications.

[0095] In addition, the location information acquired by the first acquisition unit 15a and the store information stored in the second storage unit 20b may be used as store identification information. The store identification information is information unique to each store, such as a store ID for identifying the store.

[0096] When using store identification information as location information, the staff inputs the store identification information of the store visited by the customer who is to receive remote service via the staff terminal. The first acquisition unit 15a acquires the input store identification information as location information.

[0097] When store identification information is used as store information, the second storage unit 20b stores the group identification information in association with the store identification information of each of the multiple stores that make up a group, and the equipment identification information of the karaoke equipment installed in each store.

[0098] The first processing unit 100 of the server device S refers to the second memory unit 20b, compares the store identification information linked to the identified group identification information with the received store identification information, and identifies the device identification information linked to the matching store identification information as one device identification information.

[0099] The above embodiment is presented as an example, and does not limit the scope of the invention. The above configurations can be implemented in appropriate combinations, and various omissions, substitutions, and modifications can be made without departing from the gist of the invention. The above embodiment and its modifications are included in the scope of the invention and its equivalents described in the claims, as well as the scope and gist of the invention. [Explanation of symbols]

[0100] 1 Karaoke system 15a First Acquisition Section 15b Second Acquisition Section 15c Transmission processing section 20a First storage unit 20b Second memory section 100 First processing unit 200 List Acquisition Department 300 Second processing section 400 Third processing section EM1, EM2, EM3, EM4 staff terminals K1, K2 Karaoke equipment S Server device

Claims

1. A karaoke system in which a server device and a staff terminal used by a staff member of a store in which a karaoke device is installed are communicably connected to each other, The staff terminal includes: A first acquisition unit that acquires location information of a customer who is being remotely served; a second acquiring unit for acquiring song identification information of a song that the customer wishes to sing karaoke; a transmission processing unit that transmits the acquired location information, the acquired song identification information, and terminal identification information of the staff terminal to the server device; having The server device includes: a first storage unit that stores group identification information of a group consisting of a plurality of stores in association with terminal identification information of staff terminals used in each store of the group; a second storage unit that stores the group identification information, store information of each of the stores constituting the one group, and device identification information of the karaoke device installed in each store in association with each other; a first processing unit which, when receiving location information, music identification information, and terminal identification information from one staff terminal, identifies one group identification information linked to the terminal identification information, identifies one device identification information based on the identified one group identification information and the received location information, and instructs one karaoke device corresponding to the identified one device identification information to reserve a music piece corresponding to the music identification information received from the one staff terminal; A karaoke system having:

2. The server device includes: a list acquisition unit that acquires, from the one karaoke device, a reservation list of songs reserved at the one karaoke device; A second processing unit that transmits the acquired reservation list to the one staff terminal; 2. The karaoke system according to claim 1, further comprising:

3. 3. The karaoke system according to claim 2, wherein the second acquisition unit issues a warning to a staff member using a staff terminal when the acquired song identification information is included in the reservation list.

4. The server device includes: A karaoke system as described in any one of claims 1 to 3, characterized in that it has a third processing unit that, when karaoke performance of a song for which a reservation has been instructed is started on one of the karaoke devices, instructs one of the staff terminals to end remote customer service.

5. A server device communicably connected to a staff terminal used by a staff member of a store in which the karaoke device is installed, a first storage unit that stores group identification information of a group consisting of a plurality of stores in association with terminal identification information of staff terminals used in each store of the group; a second storage unit that stores the group identification information, store information of each of the stores constituting the one group, and device identification information of the karaoke device installed in each store in association with each other; a first processing unit, when receiving from one staff terminal location information of a customer receiving remote service, song identification information of a song the customer wishes to sing karaoke, and terminal identification information of the one staff terminal, identifying one group identification information linked to the terminal identification information, identifying one device identification information based on the identified one group identification information and the received location information, and instructing a karaoke device corresponding to the identified one device identification information to reserve a song corresponding to the song identification information received from the one staff terminal; A server device having the above configuration.

Images