Delivery Management System

Abstract

To provide a delivery management system capable of allowing an individual person in a district of a delivery destination to perform the delivery of a package.SOLUTION: A delivery manager terminal 3 allows a delivery manager to select a relay place I for keeping a package P from among relay places I managed by a server device 11, and to register the package P in the district of the relay place I to be kept in the selected relay place I to the server device 11. A delivery personnel terminal 9 allows a delivery personnel to select the package P to be delivered to the delivery destination from among the packages P registered to the registered relay place I of the district. The server device 11 assigns the selected package P to a delivery personnel of the delivery personnel terminal 9.SELECTED DRAWING: Figure 1

Description

[Technical field]

[0001] The present invention relates to a delivery management system for managing the delivery of packages. [Background technology]

[0002] A conventional delivery management system is described in, for example, Patent Document 1.

[0003] In this system, a sender who requests delivery of a package stores the package in a locker at the collection destination, and the collected package is then delivered by a logistics company selected from among several logistics companies.

[0004] In such a system, individuals in the destination area can also act as logistics businesses and deliver packages, provided certain conditions are met.

[0005] However, in the case of an individual, if the collection point is far away from the delivery destination, it is practically impossible for the individual to receive the package from the collection point and deliver it to the delivery destination. [Prior art documents] [Patent documents]

[0006] [Patent Document 1] Patent Publication No. 2020-64508 Summary of the Invention [Problem to be solved by the invention]

[0007] The problem that the present invention is intended to solve is that when the collection destination is far from the delivery destination, it is not possible to have an individual deliver the package. [Means for solving the problem]

[0008] The present invention is a delivery management system comprising a delivery manager terminal of a delivery manager that manages delivery information of collected packages, a server device that manages relay location information of a plurality of relay locations for storing and relaying the packages and deliverer identification information of deliverers registered in the area of ​​each relay location, and a deliverer terminal of the deliverer, wherein the delivery manager terminal accepts input of search conditions and accepts selection of a relay location for storing the package extracted from relay locations managed by the server device based on the search conditions, and causes packages in the area of ​​the relay location to be stored at the selected relay location to be registered in the server device, the deliverer terminal causes the deliverer to select a package to be delivered to a delivery destination from the packages registered at the relay locations in the area in which the deliverer is registered, and the server device assigns the selected package to the deliverer of the deliverer terminal. a server device extracts relay locations within a range of the search conditions from the delivery manager terminal from among the relay locations managed by the server device, presents the extracted relay locations to the delivery manager terminal to allow the delivery manager terminal to accept the selection of the relay locations, and, if the search conditions cannot be satisfied by the relay locations within the range of the search conditions, extracts relay locations outside the area of ​​the search conditions and that exceed an upper limit of the delivery unit price from among the relay locations managed by the server device in order to make up for the lack of conditions of the relay locations extracted within the range with respect to the search conditions. to provide. Effect of the Invention

[0009] According to the present invention, by registering a local deliverer and a package at a relay point and allocating the delivery of packages to the local deliverer, it becomes possible to have an individual deliverer in the delivery destination area deliver the package regardless of the distance between the collection point and the delivery destination. [Brief description of the drawings]

[0010] [Figure 1] 1 is a conceptual diagram of a delivery management system according to a first embodiment of the present invention. [Diagram 2] FIG. 2 is a block diagram showing a delivery manager terminal of the delivery management system of FIG. 1. [Diagram 3] 2 is a block diagram showing a bringer terminal of the delivery management system of FIG. 1. [Figure 4] FIG. 2 is a block diagram showing a relay location terminal of the delivery management system of FIG. 1. [Diagram 5] 2 is a block diagram showing a deliverer terminal of the delivery management system of FIG. 1. [Figure 6] FIG. 2 is a block diagram showing a server device of the delivery management system of FIG. 1. [Figure 7]13 is a flowchart showing a relay location selection process in delivery management. [Figure 8] 13 shows an example of a selection screen. [Figure 9] 13 shows an example of a combination extraction screen. [Figure 10] 13 is a flowchart showing a package registration process in delivery management. [Figure 11] 13 is a flowchart showing a package allocation process in delivery management. [Figure 12] 13 shows an example of a luggage selection screen. [Figure 13] 13 is a flowchart showing a package carrying-in process in delivery management. [Figure 14] 13 shows an example of a carry-in instruction screen. [Figure 15] 13 shows an example of a confirmation screen. [Figure 16] 13 is a flowchart showing a delivery process in delivery management. [Figure 17] FIG. 11 is a conceptual diagram showing a delivery management system according to a second embodiment of the present invention. [Figure 18] FIG. 18 is a block diagram showing the delivery recipient terminal of FIG. 17. [Figure 19] FIG. 18 is a block diagram showing a server device of FIG. 17. DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS

[0011] The purpose of having packages delivered to individuals in the delivery destination area regardless of the distance between the collection destination and the delivery destination is realized by a delivery management system that has packages in the area registered at a relay point delivered to a deliverer registered in the area.

[0012] That is, the delivery management system (1) includes a delivery manager terminal (3) of a delivery manager who manages the delivery of the package (P), a server device (11) that manages a plurality of relay locations (I) for storing and relaying the package (P) and deliverers registered in the area of ​​each relay location (I), and a deliverer terminal (9) of the deliverer.

[0013] The delivery manager terminal (3) allows the delivery manager to select a relay point (I) for storing a package (P) from among the relay points (I) managed by the server device (11) and to register in the server device (11) the package (P) in the area of ​​the selected relay point (I) to be stored therein.

[0014] The deliverer terminal (9) allows the deliverer to select a package (P) to be delivered to a destination from among packages (P) registered at relay points (I) in the area in which the deliverer is registered.

[0015] The server device (11) assigns the selected package (P) to a deliverer of the deliverer terminal (9).

[0016] The server device (11) may extract relay locations (I) within the range of search conditions from the delivery manager terminal (3) from among the relay locations (I) it manages, and may present the extracted relay locations (I) to the delivery manager terminal (3) to accept the selection of the relay location (I).

[0017] At this time, if the search conditions cannot be satisfied by the relay locations (I) within the range of the search conditions, relay locations (I) that are outside the range of the search conditions and can supplement the relay locations (I) extracted within the range are extracted from the relay locations (I) under management.

[0018] The delivery management system (1) may also include a bringer terminal (5) of a bringer who brings in the registered package (P) at the selected relay point (I). In this case, the bringer terminal (5) accepts input of delivery status information indicating the delivery status of the delivered package (P) at the relay point (I) and transmits the accepted delivery status information to a deliverer terminal (9) of the deliverer to which the delivered package (P) is assigned.

[0019] In addition, the bringer terminal (5) may receive a delivery instruction from the server device (11) and transmit the package identification information of the package (P) to be delivered based on the delivery instruction to the server device (11) as delivery information, and the server device (11) may detect a delivery error of the package (P) based on the delivery information and the delivery instruction.

[0020] The server device (11) may also present delivery information of the parcel registered in the relay location (I) to the deliverer terminal (9) of the deliverer registered in the area of ​​the relay location (I) and accept the selection of the parcel (P). At this time, if the selection of the parcel (P) is not accepted, the server device (11) may present the delivery information to the deliverer terminal (9) of the deliverer in the area neighboring the relay location (I) and accept the selection of the parcel (P).

[0021] The server device (11) may present to the deliverer terminal (9) a portion of the delivery information of the package (P) registered at the relay point (I) and accept the selection of the package (P).

[0022] The delivery management system (1) may also include a relay location terminal (7) at each relay location (I). In this case, the relay location terminal (7) notifies the server device (11) when at least one recipient of a package (P) registered at the relay location (I) receives his / her package (P), and the server device (11) gives the recipient a reward that should have been given to the deliverer of the package (P) received by the recipient. EXAMPLES

[0023] [Delivery management system] FIG. 1 is a conceptual diagram of a delivery management system according to a first embodiment of the present invention.

[0024] The delivery management system 1 is configured by connecting a delivery manager terminal 3, a bringer terminal 5, a relay location terminal 7, a deliverer terminal 9, and a server device 11 so that they can communicate with each other via a network N. Note that being connected so that they can communicate does not mean that they are connected at all times, but rather that they are in a state where they can communicate with each other via the connection.

[0025] In this delivery management system 1, a package P collected at a collection destination is carried into a local relay point I, and the package P is delivered from the relay point I to a local deliverer to the delivery destination.

[0026] The collection point is any location where the package P can be collected, such as a logistics company's store, a convenience store, a locker, etc. The area is the area to which each relay point I belongs, and refers to the range where delivery is possible from that relay point I. This area is set for each relay point I, and may be common to adjacent relay points I or may overlap partially.

[0027] There are multiple relay locations I, each of which is an area capable of storing the package P. This storage enables the package P to be relayed to a local deliverer. The relay location I in this embodiment is a warehouse. Note that the relay location I may also be a public facility, an office, or the like, as long as it is capable of storing the package P.

[0028] The relay point I in this embodiment has multiple storage units ST and storage spaces SS. The storage units ST are lockable cargo units, racks, lockers, etc., and the storage spaces SS are non-lockable shelves, floors, etc. The deliverer is a person who delivers, and in this embodiment, refers to an individual who is not a logistics company.

[0029] For ease of understanding, only one relay point I is shown in the figure. Also, for ease of understanding, only one each of the delivery manager terminal 3, the bringer terminal 5, the relay point terminal 7, and the deliverer terminal 9 is shown.

[0030] [Delivery manager terminal] FIG. 2 is a block diagram showing the delivery manager terminal 3 of the delivery management system 1 of FIG.

[0031] The delivery manager terminal 3 is a terminal operated by a delivery manager of a logistics company or the like who manages the delivery of the package P. The delivery manager terminal 3 is an information processing device such as a personal computer, and is configured with a communication interface 13, a user interface 15, a control unit 17, a memory unit 19, etc.

[0032] The communication interface 13 is a communication device for transmitting and receiving data to and from an external device.

[0033] The user interface 15 is an input / output device that is made up of, for example, a display, a mouse, a keyboard, or a touch panel display, and that enables the display and input of information.

[0034] The control unit 17 is a processor such as a CPU (Central Processing Unit) that controls each part of the delivery manager terminal 3, and the memory unit 19 is a memory device having a RAM (Random Access Memory), a ROM (Read Only Memory), an HDD (Hard Disk Drive), an SSD (Solid State Drive), etc.

[0035] The control unit 17 of this embodiment is configured to include a delivery information management unit 21, a relay location selection unit 23, and a package registration unit 25 by executing a program in the storage unit 19. The delivery information management unit 21, the relay location selection unit 23, and the package registration unit 25 of the control unit 17 may be configured as a single processor or as different processors.

[0036] The delivery information management unit 21 manages delivery information for collected packages P. The delivery information includes the sender, delivery destination, address, size, weight, delivery date, etc. of the package P, and is input at the collection destination. The information input at the collection destination may be performed using an information processing device such as a personal computer. The delivery information management unit 21 receives and acquires the delivery information input at the collection destination via the network N.

[0037] The relay location selection unit 23 allows the delivery manager to select a relay location I at which to store the package P from among the relay locations I managed by the server device 11. That is, the relay location selection unit 23 acquires relay location information for the relay location I from the server device 11, displays the acquired relay location information via the user interface 15, and accepts the delivery manager's selection of the relay location I. The relay location information includes the address, region, and size of the relay location I, the number and vacant number of storage units ST, the area of ​​vacant storage space, the number of registered deliverers, the unit price, etc. The unit price is set arbitrarily by the relay location manager of the relay location I.

[0038] When acquiring relay location information, the relay location selection unit 23 accepts input of search conditions through the user interface 15 and transmits the input search conditions as search information to the server device 11. In response to this, the relay location selection unit 23 acquires the relay location information transmitted from the server device 11.

[0039] The search conditions include, for example, area (region), size of space, number of storage facilities ST, number of registered deliverers, unit price, etc., and can be set arbitrarily.

[0040] When relay location information is acquired for a relay location I found within the range of the search conditions and a relay location I found outside the range of the search conditions, a combination that satisfies the search conditions is extracted based on the relay locations I.

[0041] At this time, priority is given to relay locations I within the range of the search conditions, and if the search conditions cannot be satisfied by relay locations I within the range of the search conditions, the shortage of relay locations I within the range of the search conditions is supplemented by relay locations I outside the range of the search conditions.

[0042] Note that "within the range of the search conditions" refers to a range within the search conditions where the region matches the search conditions and the parameters with upper limits do not exceed the upper limits. "Outside the range of the search conditions" refers to a range within the search conditions where the region does not match the search conditions and the parameters with upper limits exceed the upper limits.

[0043] The selection information of the relay point I is transmitted to the server device 11 together with the delivery manager identification information, such as a serial code that identifies the delivery manager.

[0044] The package registration unit 25 allows the delivery manager to register the package P to be stored at the selected relay point I in the server device 11. The package P to be stored at the relay point I is a package P whose delivery destination is the area of ​​this relay point I (a local package P).

[0045] In registering a package, the package registration unit 25 causes the user interface 15 to associate the relay location I of the registration destination with the package P to be registered.

[0046] In the association, relay location information of relay location I where package P is registered is obtained from server device 11, and the delivery information of package P to be registered is associated with the obtained relay location information. In addition to newly obtaining relay location information from server device 11 and using it, it is also possible to use information obtained when relay location I was selected. The associated relay location information and delivery information are transmitted to server device 11 together with the delivery manager identification information.

[0047] [Delivery person terminal] FIG. 3 is a block diagram showing the bringer terminal 5 of the delivery management system 1 of FIG.

[0048] The bringer terminal 5 is a terminal of a bringer who brings in the luggage P registered at the selected relay point I. The bringer is a person who collects the luggage P from the collection destination or a temporary storage location of the delivery manager, and brings the collected luggage P to the relay point I. The temporary storage location is a warehouse or the like that collects and temporarily stores the luggage P collected from the collection destination. In this embodiment, the carry-in is performed from the temporary storage location to the relay point I.

[0049] The bringer terminal 5 is an information processing device such as a smartphone or a tablet terminal, and is configured to include a communication interface 27, a user interface 29, an imaging unit 31, a control unit 33, a storage unit 35, and the like.

[0050] The communication interface 27 , the user interface 29 , the control unit 33 , and the storage unit 35 have the same hardware configuration as the communication interface 13 , the user interface 15 , the control unit 17 , and the storage unit 19 of the delivery manager terminal 3 .

[0051] The imaging unit 31 is an imaging device such as a CCD camera or a CMOS camera.

[0052] The control unit 33 controls each unit of the bringer terminal 5, and by executing a program in the memory unit 35, is configured to include a delivery instruction receiving unit 37, a shipping notification unit 39, a delivery notification unit 41, and a delivery status notification unit 43. Note that the delivery instruction receiving unit 37, the shipping notification unit 39, the delivery notification unit 41, and the delivery status notification unit 43 of the control unit 33 may be configured as a single processor or as different processors.

[0053] The delivery instruction receiving unit 37 receives instructions for carrying the package P to the relay location I from the server device 11. The delivery instructions include deliverer identification information such as the deliverer name, relay location identification information such as the serial code, name, and address of the delivery destination, delivery information of the package P to be carried in, etc. The received delivery instructions are presented to the person carrying the package P via the user interface 27.

[0054] The shipment notification unit 39 notifies the server device 11 of the package P to be shipped at the time of shipment of the package P to be carried into the relay location I. The time of shipment refers to, for example, loading onto a transport means such as a truck.

[0055] The notification to the server device 11 is performed by transmitting package identification information of the package P to be carried in and delivery manager identification information to the server device 11 as shipping information. The shipping information is information indicating that the package P is to be shipped. The package identification information is received by reading a barcode with the imaging unit 31, manually using the user interface 27, or the like.

[0056] The delivery notification unit 41 notifies the server device 11 that the package P has been delivered to the relay point I. In this embodiment, delivery refers to the time when the package P is unloaded from a truck or the like or when the package P is stored in a storage facility ST at the relay point I.

[0057] The notification to the server device 11 is performed by transmitting package identification information of the package P to be brought in as delivery information to the server device 11. The package identification information here may also be received by reading a barcode with the imaging unit 31 or manually through the user interface 27. The delivery information is information indicating the delivery of the package P.

[0058] The delivery status notification unit 43 notifies the server device 11 of the delivery status of the luggage P. The notification to the server device 11 is performed by transmitting delivery status information indicating the delivery status of the luggage P to the server device 11. The delivery status information includes specific information of the storage unit ST which is the delivery location, lock key information of the storage unit ST, the arrangement of the delivered luggage P and a photo showing the arrangement, etc.

[0059] The input of the delivery status information is accepted by the delivery status notifying unit 43 via the user interface 27 and the imaging unit 31. The accepted delivery status information is transmitted to the server device 11.

[0060] [Relay location terminal] FIG. 4 is a block diagram showing the relay location terminal 7 of the delivery management system 1 of FIG.

[0061] The relay location terminal 7 is an information processing device such as a personal computer, a smartphone, or a tablet terminal that is installed at the relay location I and can be operated by the relay location manager. The relay location terminal 7 of this embodiment is configured to include a communication interface 45, a user interface 47, a control unit 49, a storage unit 51, and the like.

[0062] The communication interface 45 , the user interface 47 , the control unit 49 , and the storage unit 51 have the same hardware configuration as the communication interface 13 , the user interface 15 , the control unit 17 , and the storage unit 19 of the delivery manager terminal 3 .

[0063] However, the control unit 49 controls each unit of the relay location terminal 7, and is configured to include an entrance / exit management unit 53, a lock management unit 55, and a relay location information transmission unit 56 by executing a program in the memory unit 51. The entrance / exit management unit 53, the lock management unit 55, and the relay location information transmission unit 56 of the control unit 49 may be configured as one processor or as different processors.

[0064] The entrance / exit management unit 53 manages entrance / exit to the relay location I. The relay location I requires input of personal authentication information such as biometric information at an entrance 57 such as a gate or a door, and the entrance / exit management unit 53 acquires the input biometric information by wired or wireless communication and performs personal authentication.

[0065] The locking management unit 55 manages the locking of the storage unit ST. The storage unit ST is connected to the relay location terminal 7 by wire or wirelessly, and the locking management unit 55 is notified of the locking and unlocking of the storage unit ST.

[0066] As a notification of locking, locking information including the identification information of the locked storage unit ST and the locking time, etc. is transmitted from the storage unit ST, and as a notification of unlocking, unlocking information including the identification information of the unlocked storage unit ST and the unlocking time, etc. is transmitted from the storage unit ST.

[0067] The storage unit ST of this embodiment can be locked and unlocked by an electronic lock. Locking can be performed automatically when the door of the storage unit ST is closed. However, the storage unit ST may also be locked by inputting a key. Also, the storage unit ST may be locked by setting a key through a user interface (not shown) of the storage unit ST. Unlocking may be performed in response to key input through a user interface (not shown) of the storage unit ST.

[0068] In this embodiment, the key is a character string specified by the carry-in instruction. The key may be input at the bringer terminal 5 or the deliverer terminal 9 described later. In this case, the key information may be transmitted to the storage ST, the relay location terminal 7, or the server device 11 via wireless communication such as Bluetooth (registered trademark) or Wi-Fi (registered trademark), the Internet, or the like.

[0069] In this case, locking and unlocking can be performed by inquiring about the key and generating an unlocking signal at the storage ST or the relay location terminal 7. Inquiry about the key can be performed by the storage ST, the relay location terminal 7, or the server device 11.

[0070] The relay location information transmitting unit 56 receives relay location information from a relay location manager or the like, and transmits it to the server device 11. The relay location information can be received through the user interface 47.

[0071] [Delivery person terminal] FIG. 5 is a block diagram showing the deliverer terminal 9 of the delivery management system 1 of FIG.

[0072] The deliverer terminal 9 is a terminal of a deliverer registered in the area of ​​each relay point I. The deliverer terminal 9 is an information processing device such as a smartphone or tablet terminal, and is configured with a communication interface 59, a user interface 61, an imaging unit 63, a control unit 65, a memory unit 67, etc.

[0073] The communication interface 59, user interface 61, imaging unit 63, control unit 65, and memory unit 67 have the same hardware configuration as the communication interface 27, user interface 29, imaging unit 31, control unit 33, and memory unit 35 of the bringer terminal 5.

[0074] The control unit 65 controls each unit of the deliverer terminal 9, and by executing a program in the memory unit 67, is configured to include a package selection unit 69, a delivery start notification unit 71, and a delivery completion notification unit 73. The package selection unit 69, delivery start notification unit 71, and delivery completion notification unit 73 of the control unit 65 may be configured as a single processor or as different processors.

[0075] The package selection unit 69 allows the deliverer to select a package P to be delivered to the delivery destination from among the packages P registered in the relay points I in the area in which the deliverer is registered. The package P selection information is transmitted to the server device 11 together with the deliverer identification information such as the deliverer ID.

[0076] When selecting a package P, the package selection unit 69 acquires delivery information of the package P registered at the relay location I from the server device 11, displays the acquired delivery information of the package P via the user interface 61, and accepts the delivery person's selection of the package P.

[0077] The delivery information obtained is delivery information for package P at relay point I in the area where the deliverer is registered, but may also be delivery information for package P that has already been registered at relay point I in a neighboring area, as described below.

[0078] The delivery information of the package P is acquired by being sent from the server device 11 in a push-type transmission. However, the delivery information may be sent in a pull-type transmission in combination with the pull-type transmission, or in a pull-type transmission only. As an example of the pull-type transmission, when an application is launched on the deliverer terminal 9 or when the package selection screen is launched, the package selection unit 69 may request the sending of the delivery information, and in response, the delivery information may be sent from the server device 11.

[0079] The delivery start notification unit 71 notifies the server device 11 of the package P for which delivery to the delivery destination has started. Delivery starts when the package P is received at the relay point I, for example.

[0080] The notification to the server device 11 is performed by transmitting package identification information of the package P to the server device 11 as delivery start information. The delivery start information is information indicating that delivery of the package P from the relay point I to the delivery destination has started. The package identification information is received by the imaging unit 63 reading a barcode, etc.

[0081] The delivery completion notification unit 73 notifies the server device 11 of the package P that has been delivered to the delivery destination. The delivery is completed, for example, when the package P is handed over to the delivery destination.

[0082] The notification to the server device 11 is performed by transmitting package identification information of the package P as delivery completion information to the server device 11, similar to the start of delivery. The package identification information is received by the imaging unit 63 reading a barcode, etc.

[0083] [Server device] FIG. 6 is a block diagram showing the server device 11 of the delivery management system 1 of FIG.

[0084] The server device 11 manages a plurality of relay points I and deliverers registered in the area of ​​each relay point I. The server device 11 is an information processing device, and includes a communication interface 75, a control unit 77, a storage unit 79, and the like.

[0085] The communication interface 75 , the control unit 77 , and the storage unit 79 have the same hardware configuration as the communication interface 13 , the control unit 17 , and the storage unit 19 of the delivery manager terminal 3 .

[0086] However, the control unit 77 controls each unit of the server device 11, and by executing a program in the memory unit 79, the control unit 77 is configured to include a relay location management unit 81, a package management unit 83, a deliverer management unit 85, a relay location search unit 87, a package allocation unit 89, a delivery management unit 91, and a delivery status information transmission unit 93. The relay location management unit 81, the package management unit 83, the deliverer management unit 85, the relay location search unit 87, the package allocation unit 89, the delivery management unit 91, and the delivery status information transmission unit 93 of the control unit 77 may be configured as a single processor or as different processors.

[0087] The relay location management unit 81 manages the relay location I. The relay location I to be managed is registered in advance in the delivery management system 1 by the relay location manager. The registration method may be any appropriate method, and may be, for example, a written application or an electronic application via the Internet or the like.

[0088] In the management of the relay location I, relay location information such as the address, area, size, number of storage units ST, number of vacant units, vacant floor area, number of registered deliverers, unit price, etc. of the relay location I is managed. The relay location information is received from the relay location terminal 7. In addition, the relay location information is updated every time it is received from the relay location terminal 7, and is managed in real time.

[0089] Further, the relay location management unit 81, as management of the relay location I, receives selection information of the relay location I and delivery manager identification information from the delivery manager terminal 3, and manages the usage status of the relay location I by the delivery manager.

[0090] The package management unit 83 manages packages P to be stored for each relay point I and for each delivery manager. In this management, the package management unit 83 registers packages P to be stored at the relay point I of the delivery manager based on the relay point information and delivery information received from the delivery manager terminal 3.

[0091] The deliverer management unit 85 manages deliverers registered in the area of ​​the relay location I. A deliverer is registered in advance in the delivery management system 1 by the deliverer. Any appropriate method can be used for registration, such as a written application or an electronic application via the Internet or the like. In the registration of a deliverer in this embodiment, a status is set for each relay location I, so that a deliverer is registered for the relay location I.

[0092] The delivery agent is managed by associating the delivery information of the assigned package P with the delivery agent identification information such as the address, name, and serial number of the delivery agent.

[0093] The relay location search unit 87 searches for a relay location I that matches the search conditions received from the delivery manager terminal 3. In this embodiment, the relay location I is searched for where the area of ​​the search conditions matches and other parameters are within the range of the search conditions. The relay location information of the searched relay location I is transmitted to the delivery manager terminal 3.

[0094] When there is no relay location I that completely matches the search condition, the relay location search unit 87 extracts a combination of a plurality of relay locations I that satisfies the search condition.

[0095] Furthermore, when the relay location search unit 87 cannot satisfy the search conditions by the relay location I within the range of the search conditions, it also searches for relay locations I outside the range of the search conditions. Here, the relay location I outside the range of the search conditions that is searched for satisfies the search conditions excluding the region and parameters that exceed the upper limit when combined with the relay location I found within the range of the search conditions.

[0096] The package allocation unit 89 allocates the package P selected at the deliverer terminal 9 to the deliverer of that deliverer terminal 9. That is, the package allocation unit 89 transmits (presents) delivery information of the package P registered at the relay location I to the deliverer terminal 9 of the deliverer registered in the area of ​​the relay location I, and accepts the selection of the package P. In this embodiment, selection information for the package P, in which unit price information from the relay location information of the relay location I is added to the delivery information to be transmitted, is transmitted to the deliverer terminal 9.

[0097] Then, when the package P selection information and deliverer identification information transmitted from the deliverer terminal 9 are received and the selection of package P is accepted, the package allocation unit 89 assigns the selected package P to the deliverer of the sender terminal 9 as the delivery target based on the received information.

[0098] If the selection of package P is not accepted, the selection of package P is accepted by transmitting (presenting) the delivery information to the deliverer terminal 9 of the deliverer in the neighboring area of ​​the relay location I. When assigning package P to a deliverer in the neighboring area, the unit price in the unit price information added to the delivery information is changed. The unit price may be changed according to a preset criterion. For example, the unit price is increased if the burden on the deliverer in the neighboring area increases based on the criterion such as the distance between relay location I and the relay locations in the neighboring area.

[0099] The carry-in management unit 91 manages the carry-in of the luggage P to the relay location I. That is, the carry-in management unit 91 sends carry-in instructions to the carry-in person it manages and has them carry it in. In managing the carry-in person, the carry-in person information such as the carry-in person's name, affiliation, jurisdiction, location, serial code, etc. are managed.

[0100] The carry-in management unit 91 of this embodiment transmits a carry-in instruction to the carry-in person when the allocation of the package P to the delivery person is completed or at a predetermined timing thereafter. Therefore, the delivery manager does not need to issue a carry-in instruction.

[0101] The carry-in instruction specifies the relay location I, the luggage P to be carried there, the storage ST at the relay location I, and the key for the storage ST. The carry-in instruction information is held in the memory unit 79.

[0102] Furthermore, the carry-in management unit 91 checks the shipping information and carry-in instruction information from the carry-in user terminal 5 to determine whether or not there has been a shipping error. If a shipping error is detected, the carry-in management unit 91 notifies the carry-in user terminal 5 of the shipping error. For example, a missed shipment or erroneous shipment is notified by the baggage identification information. This encourages the carry-in user to correct the shipment, and ensures the reliability of the shipment.

[0103] Furthermore, the delivery management unit 91 checks the delivery information and delivery instruction information from the bring-in user terminal 5 to determine whether there are any delivery errors. If a delivery error is detected, the delivery management unit 91 notifies the bring-in user terminal 5 of the delivery error. For example, delivery omissions or erroneous delivery are notified by the baggage identification information. This encourages the bring-in user to correct the delivery, and ensures the reliability of the delivery.

[0104] To correct the carry-in, the carry-in person retrieves the luggage P that was erroneously brought in or re-brings the missed luggage P. The retrieve and re-bring can be carried out by the carry-in management unit 91 issuing a retrieve instruction or a re-bring instruction similar to the carry-in instruction.

[0105] The delivery status information transmitting unit 93 transmits the delivery status information received from the bringer terminal 5 to the deliverer terminal 9. This allows the delivery status information received at the bringer terminal 5 to be transmitted to the deliverer terminal 9 of the deliverer to which the delivered package P is assigned. As a result, the delivery status information is shared with the deliverer, allowing the deliverer to easily receive the package P.

[0106] [Delivery management] In the delivery management of this embodiment, the delivery manager selects a relay point I through which the package P will be relayed, and registers the local package P at the selected relay point I. Next, the deliverer selects and assigns the delivery of the registered package P. Next, the deliverer is made to carry in the registered package P at the relay point I. Then, the deliverer is made to deliver the package P from the relay point I to the delivery destination.

[0107] [Relay location selection process] 7 is a flowchart showing a relay point selection process in delivery management. The relay point selection process is a process for selecting a relay point I for storing a package P from among the relay points I.

[0108] In step S1, the delivery manager terminal 3 accepts input of search conditions for the relay location I. The search conditions can be input on a condition input screen displayed via the user interface 15.

[0109] The search conditions are, for example, the area (region), the size of the space, the number of storage facilities ST, the number of registered deliverers, the unit price, etc. The unit price is a unit price as a reward when the deliverer delivers the package P. The relay location selection unit 23 allows the user to select these conditions on the condition input screen. The selected search conditions are transmitted to the server device 11 as search information.

[0110] In step S2, the server device 11 searches for a relay location I that matches the search conditions of the received search information. That is, the server device 11 searches for a relay location I that matches the search conditions in terms of region and in which a parameter with an upper limit does not exceed the upper limit.

[0111] For example, if the search criteria are prefecture △ city, number of storage facilities ST 10, number of packages P 5,000, number of deliverers 50, and unit price 100 yen or less, a search will be made for relay location I in prefecture △ city with a unit price of 100 yen or less.

[0112] In this case, if the number of extracted relay locations I is equal to or greater than a predetermined number, the relay locations I that are lower than the predetermined number may be omitted. Lower ranking relay locations I are those that have a low degree of matching with other parameters of the search conditions.

[0113] In addition, if there is no intermediate location I that completely matches the search conditions, the search also searches for intermediate locations I outside the range of the search conditions. In other words, a search is performed outside the region of the search conditions and in a range where a parameter with an upper limit exceeds the upper limit.

[0114] The relay point information of the relay point I thus searched is transmitted to the delivery manager terminal 3.

[0115] In step S3, the delivery manager terminal 3 accepts the selection of the relay location I. The selection of the relay location I can be performed by displaying the relay location information received from the server device 11 via the user interface 15 and accepting the selection of the relay location I from the delivery manager. FIG. 8 is an example of the selection screen S.

[0116] The selection screen S displays, for example, relay location I searched within the range of the search criteria in a selectable manner ("Search Results" in FIG. 9), and also displays a decision button DB for deciding the selection of relay location I. When the decision button DB is selected, the selection of relay location I is decided, and the selection information of relay location I is transmitted to the server device 11.

[0117] On the other hand, the selection screen S displays the relay location I found outside the range of the search conditions as a recommendation, and also displays an input section IP for the allowable range of a parameter that exceeds the upper limit, and a search button SB.

[0118] When the allowable range of the parameters is entered and the search button SB is selected, a combination that satisfies the search criteria other than the region or parameters that exceed the upper limit is extracted from the relay locations I found within the range of the search criteria and the relay locations I found outside the range of the search criteria.

[0119] At this time, priority is given to the intermediate location I within the range of the search conditions. In other words, the missing parameters of the intermediate location I within the range of the search conditions are supplemented by the intermediate location I outside the range of the search conditions.

[0120] Fig. 9 shows an example of the combination extraction screen E. In the example of Fig. 9, warehouse B, which is a relay location I, is within the range of the search conditions, the number of storage warehouses ST (racks in Fig. 9) is 6, the number of packages P is 3000, and the number of deliverers is 30, so there is a shortage of 4 storage warehouses ST, 2000 packages P, and 20 deliverers relative to the search conditions. For this reason, the shortage is made up for by warehouse C, which is a relay location outside the range of the search conditions.

[0121] This combination extraction screen E displays the extracted combination of relay locations I in a selectable manner, and also displays a confirmation button CB for confirming the selection. When the confirmation button CB is selected, the selection of the relay location I is confirmed, and the selection information of the relay location I and the delivery manager identification information are transmitted to the server device 11.

[0122] In step S4, the server device 11 confirms the selection of the relay location I. That is, the server device 11 receives the selection information of the relay location I and the delivery manager identification information from the delivery manager terminal 3 of the delivery manager, and sets the status of the relay location I to "in use by the selected delivery manager."

[0123] [Luggage registration processing] 10 is a flow chart showing the package registration process in the delivery management. The package registration process is a process for registering a package P to be stored at a selected relay point I.

[0124] In step S11, the delivery manager terminal 3 acquires relay point information of the relay point I to which the package P is to be registered.

[0125] When registering the package P following the selection of the relay location I, the relay location information may be acquired from within the storage unit 19 of the delivery manager terminal 3. On the other hand, when registering the package P separately from the selection of the relay location I, the relay location information of the relay location I may be acquired by requesting the server device 11 to transmit the relay location information.

[0126] In step S12, the delivery manager terminal 3, in response to the acquisition of the relay location information, allows the user to select a relay location I to register the package P. The selection may be made on a package registration screen or the like displayed via the user interface 15.

[0127] In step S13, the delivery manager terminal 3 accepts the package P to be registered at the selected relay location I. That is, the delivery manager terminal 3 allows the user to select the package P to be registered, and associates the delivery information of the selected package P with the relay location information of the relay location I selected in step S12. This association may be performed on a package registration screen or the like displayed via the user interface 15. The delivery information of the package P is obtained from the memory unit 17.

[0128] The associated relay location information and delivery information are transmitted to the server device 11 together with the delivery manager identification information.

[0129] In step S14, the server device 11 registers and manages the package P at the relay location I of the delivery manager. That is, as the registration of the package P at the relay location I, the server device 11 associates and holds the relay location information, delivery information, and delivery manager identification information received from the delivery manager terminal 3.

[0130] [Luggage allocation processing] 11 is a flow chart showing the package allocation process in the delivery management. The package allocation process is a process for allocating the package P registered at the relay point I to a deliverer.

[0131] In step S21, the deliverer terminal 9 acquires delivery information for the package P from the server device 11. The acquired delivery information for the package P is the delivery information for the package P registered at the relay point I in the area in which the deliverer is registered. The delivery information can be acquired by making a request from the deliverer terminal 9 to the server device 11.

[0132] In step S22, the deliverer terminal 9 prompts the deliverer to select the package P to be delivered to the delivery destination. This selection is made from the packages P registered at the relay point I, based on the delivery information acquired from the server device 11. The selection operation for the package P may be performed on the package selection screen PS by the user interface 61.

[0133] FIG. 12 shows an example of the package selection screen PS.

[0134] In the package selection screen PS of this embodiment, delivery information of the package P is partially displayed and the selection of the package P is accepted. In this embodiment, the display level of the delivery information is set by the sender at the time of collection, and the delivery information is displayed according to the display level.

[0135] For example, when the display level of the sender or delivery destination is 1, the name is not displayed and the address is displayed only up to the city, ward, town, or village, and when the display level is 2, only the family name is displayed and the address is displayed up to the town name. In this way, the display range is adjusted in stages according to the display level. This improves security and prevents the delivery person from selecting a package P with a specific delivery destination.

[0136] In the package selection screen PS of this embodiment, a CONTACT button TB is displayed, and selecting the CONTACT button TB confirms the selection of package P. After the selection of package P is confirmed, package selection unit 69 transmits the selection information of package P to server device 11 together with the deliverer identification information.

[0137] In step S23, the server device 11 assigns the selected package P to a deliverer. That is, when the server device 11 receives the selection information and the deliverer identification information of the package P transmitted from the deliverer terminal 9, it associates the delivery information of the package P with the deliverer identification information of the deliverer of the sender's terminal 9 based on the received information.

[0138] [Luggage handling] 13 is a flowchart showing a package carrying-in process in delivery management. The package carrying-in process is a process for carrying a package P into a relay point I.

[0139] In step S31, the server device 11 issues a carry-in instruction to the carry-in person. In this embodiment, when the allocation of the package P to the deliverer is completed, the server device 11 issues a carry-in instruction to the deliverer for the package P. The carry-in person to whom the carry-in instruction is to be sent may be set in advance for each relay point I, etc.

[0140] In step S32, the bringer terminal 5 receives and accepts an instruction to bring the luggage P to the relay location I from the server device 11. Upon accepting the bring-in instruction, the bringer confirms the contents of the bring-in instruction on the bring-in instruction screen D via the user interface 29, and performs work toward shipping the luggage P at the temporary storage location. Work toward shipping includes, for example, collecting the luggage P and loading the collected luggage P onto a truck or the like.

[0141] 14 shows an example of a delivery instruction screen D. In addition to the name of the deliverer and the relay location address, this delivery instruction screen D displays a delivery information list T1, a sorting specification section SO, a sorted list T2, a delivery location specification section DD, and a delivery completion button CO.

[0142] The delivery information list T1 is rearranged into a list T2 after rearranging the delivery information according to the input in the sorting specification section SO. The delivery location specification section DD inputs specific information of the storage ST in the relay location I, which is the delivery location. The delivery completion button CO is selected when delivery is completed.

[0143] In step S33, the bringer terminal 5 accepts the baggage identification information of the baggage P to be shipped. In this embodiment, the baggage identification information is accepted by reading the barcode with the imaging unit 31 at the time of shipping the baggage P to the relay location I. Whether or not it is time of shipping can be determined by accepting the baggage identification information on the shipping screen, adding location information by GPS, etc.

[0144] Then, upon completion of the receipt of the package identification information, the bringer terminal 5 transmits the package identification information of the package P as shipping information to the server device 11. The receipt of the package identification information may be completed by operating a button on the user interface 29, etc.

[0145] In step S34, server device 11 determines whether or not there is a shipping error by checking the shipping information and the delivery instruction information from bringer terminal 5. If a shipping error is detected, the process proceeds to step S35, and if no shipping error is detected, server device 11 changes the status of package P to be shipped as "shipped" and the process proceeds to step S36.

[0146] In step S35, server device 11 notifies bringer terminal 5 of the shipping error. The bringer can be prompted to correct the shipment by having the bringer confirm this notification on user interface 29. After correcting the shipment, the process can be returned to step S33 and executed from receiving the package identification information.

[0147] When the loading of the package P onto the truck or the like is completed in this manner, the package P is shipped to the relay point I. At the relay point I, the processes from step S36 onwards are carried out.

[0148] In step S36, the bringer terminal 5 accepts the baggage identification information of the brought-in baggage P. The baggage identification information is accepted at this time by reading a barcode with the imaging unit 31 at the time of bringing in the baggage P, such as when the baggage P is unloaded from a truck or the like. Whether or not it is at the time of bringing in the baggage can be specified by accepting the baggage identification information on the bring-in screen, adding location information by GPS, or the like.

[0149] Then, upon completion of the acceptance of the baggage identification information, the bringer terminal 5 transmits the baggage identification information of the baggage P as carrying-in information to the server device 11. The completion of the acceptance of this baggage identification information may also be performed by operating a button on the user interface 29, etc.

[0150] In step S37, the server device 11 judges whether or not there is a delivery error by checking the delivery information and the delivery instruction information from the bringer terminal 5. If a delivery error is detected, the process proceeds to step S38, and if a shipping error is not detected, the server device 11 changes the status of the delivered package P to "delivered" and proceeds to step S39.

[0151] In step S38, server device 11 notifies bringer terminal 5 of the bring-in error. The bringer can be prompted to correct the bring-in error by having the bringer confirm this notification on user interface 29. If the bring-in error can be corrected at relay point I, the process may return to step S36 and start from accepting the baggage identification information.

[0152] In step S39, the bringer terminal 5 determines whether or not the delivery is complete. Specifically, the bringer terminal 5 accepts input of the bring-in completion button on the bring-in instruction screen D in Fig. 13. When the bring-in completion button input is accepted, the delivery is completed and the process proceeds to step S40.

[0153] In step S40, the bringer terminal 5 accepts input of the delivery status information. Specifically, the bringer terminal 5 displays the confirmation screen G via the user interface 29 to accept the input of the delivery status information.

[0154] 15 shows an example of a confirmation screen G. In this confirmation screen G, specific information of the storage ST as the delivery location, key information of the storage ST, and the arrangement of the delivered luggage P are entered by text input. A photo taken in advance by the imaging unit 31 is attached.

[0155] When the bringer terminal 5 receives the delivery status information, it transmits it to the server device 11. That is, when the input of the delivery status information is completed, the bringer terminal 5 transmits the delivery status information to the server device 11. The input of the delivery status information is completed by selecting the work complete button OC on the confirmation screen G.

[0156] In step S41, server device 11 transmits the delivery status information received from bringer terminal 5 to deliverer terminal 9. This allows the delivery status information received at bringer terminal 5 to be shared with the deliverer, making it easier for the deliverer to receive package P.

[0157] [Shipping Processing] 16 is a flowchart showing the delivery process in the delivery management. The delivery process is a process performed when a deliverer receives a package P at a relay point I and delivers it to a delivery destination.

[0158] When the deliverer receives the delivery status information at the deliverer terminal 9, the deliverer can recognize that the package P has been delivered to the relay point I. In response, the deliverer delivers the package P from the relay point I to the delivery destination.

[0159] In step S51, the deliverer terminal 9 accepts the parcel identification information of the parcel P to be delivered. In this embodiment, the parcel identification information is accepted by reading a barcode with the imaging unit 63 at the start of delivery, such as when the parcel P is received at the relay point I. Whether or not it is the start of delivery can be specified by accepting the parcel identification information on a delivery start screen, adding location information by GPS, or the like.

[0160] Upon completion of receipt of the package identification information, the package identification information of the package P is transmitted as delivery start information to the server device 11. Completion of receipt of this package identification information may be performed by operating a button on the user interface 61, etc.

[0161] In step S52, the server device 11 accepts the start of delivery of the package P. That is, the server device 11 changes the status of the package P to "in delivery" based on the received delivery start information.

[0162] In step S53, the deliverer terminal 9 accepts the parcel identification information of the delivered parcel. The parcel identification information is accepted by reading the barcode with the imaging unit 63 when delivery is completed, such as when the parcel P is delivered to the delivery destination. Whether or not delivery is completed can be determined by accepting the parcel identification information on a delivery completion screen, adding location information by GPS, or the like.

[0163] Upon completion of receipt of the package identification information, the package identification information of the package P and the deliverer identification information are transmitted as delivery completion information to the server device 11. Completion of receipt of this package identification information may be performed by operating a button on the user interface 61, etc.

[0164] In step S54, the server device 11 accepts the completion of delivery of the package P. That is, the server device 11 changes the status of the package P to "delivery completed" based on the received delivery completion information. In this way, the delivery of the package P is completed.

[0165] [Effects of Example 1] As described above, in the delivery management system 1 of this embodiment, the delivery manager terminal 3 allows the delivery manager to select a relay location I at which to store the package P from among the relay locations I managed by the server device 11, and also allows the delivery manager to register in the server device 11 the package P in the area of ​​the selected relay location I to be stored at the selected relay location I.

[0166] The deliverer terminal 9 allows the deliverer to select a package P to be delivered to a delivery destination from among the packages P registered in the relay points I in the area in which the deliverer is registered.

[0167] Then, the server device 11 assigns the selected package P to the deliverer of the deliverer terminal 9.

[0168] Therefore, by registering a local deliverer and package P at a relay point I and assigning the delivery of package P to the local deliverer, it is possible to have an individual deliverer in the delivery destination area deliver the package regardless of the distance between the collection point and the delivery destination.

[0169] The server device 11 extracts relay locations I within the range of the search conditions from the delivery manager terminal 3, presents the extracted relay locations I to the delivery manager terminal 3, and accepts the selection of the relay location I. If the search conditions cannot be satisfied by the relay locations I within the range of the search conditions, the server device 11 extracts relay locations I from relay locations I that manage relay locations I outside the range of the search conditions and that can supplement the relay location I extracted within the range.

[0170] Therefore, in this embodiment, the parameters of relay location I within the range of the search conditions can be supplemented with relay location I outside the range of the search conditions to satisfy the search conditions, thereby improving convenience.

[0171] The delivery management system 1 of this embodiment is equipped with a bringer terminal 5 of a bringer who brings in a package P registered at a selected relay location I, and the bringer terminal 5 accepts input of delivery status information indicating the delivery status of the brought-in package P at the relay location I, and transmits this accepted delivery status information to a deliverer terminal 9 of the deliverer to which the brought-in package P is assigned.

[0172] Therefore, the deliverer can confirm that the assigned package P has been delivered to the relay location I by receiving the delivery status information, and can grasp the delivery status. Therefore, the deliverer can go to pick up the package P to be delivered according to the delivery status information, and can carry out the work smoothly at the time of receipt.

[0173] In addition, the bringer terminal 5 receives a delivery instruction from the server device 11 and transmits the luggage identification information of the luggage P to be delivered based on the delivery instruction to the server device 11 as delivery information, and the server device 11 detects a delivery error of the luggage P based on the delivery information and the delivery instruction.

[0174] Therefore, in this embodiment, by detecting a delivery error, the reliability of delivery can be guaranteed.

[0175] The server device 11 presents delivery information of a package P registered at a relay point I to a deliverer terminal 9 of a deliverer registered in the area of ​​the relay point I and accepts the selection of the package P, and when the selection of the package P is not accepted, presents the delivery information to a deliverer terminal 9 of a deliverer in an area adjacent to the relay point I and accepts the selection of the package.

[0176] Therefore, even if it is not possible to assign package P to a local deliverer, package P can be assigned to a deliverer in a neighboring area, making it possible to more reliably achieve individual delivery.

[0177] The server device 11 presents a portion of the delivery information of the package P registered at the relay point I to the deliverer terminal 9 and accepts the selection of the package P.

[0178] Therefore, the delivery management system 1 of this embodiment improves security when an individual is the deliverer, and can prevent the deliverer from selecting a package P with a specific delivery destination. EXAMPLES

[0179] Fig. 17 is a conceptual diagram showing a delivery management system according to a second embodiment of the present invention, Fig. 18 is a block diagram showing the delivery recipient terminal of Fig. 17, and Fig. 19 is a block diagram showing the server device of Fig. 17. In the second embodiment, the same reference numerals are used for components corresponding to those in the first embodiment, and duplicated explanations will be omitted.

[0180] The delivery management system 1 of this embodiment includes a recipient terminal 12 of a recipient. The rest is the same as in the first embodiment.

[0181] The recipient terminal 12 is a terminal of the recipient who is the recipient of the package P. The recipient terminal 12 is an information processing device such as a smartphone or a tablet terminal, and is configured with a communication interface 95, a user interface 97, a control unit 99, a memory unit 101, etc.

[0182] The communication interface 95, the user interface 97, the control unit 99, and the memory unit 101 have the same hardware configuration as the communication interface 59, the user interface 61, the control unit 65, and the memory unit 67 of the deliverer terminal 9.

[0183] However, the control unit 99 controls each unit of the recipient terminal 12, and by executing a program in the memory unit 101, is provided with a package selection unit 69, a delivery start notification unit 71, a delivery completion notification unit 73, and a receipt designation unit 103. The package selection unit 69, the delivery start notification unit 71, and the delivery completion notification unit 73 have the same functions as the package selection unit 69, the delivery start notification unit 71, and the delivery completion notification unit 73 of the deliverer terminal 9.

[0184] The receipt designation unit 103 is used to designate that the recipient selects his / her own package P and goes to receive the package P at the relay location I by himself / herself. When selecting the package P, the receipt designation unit 103 acquires delivery information of the recipient's package P from the server device 11, displays the acquired delivery information of the package P via the user interface 97, and accepts the selection of the package P by the recipient. The delivery information can be acquired in response to a request to the server device 11 via the user interface 97.

[0185] The package selection unit 69 allows the selection of a package P (neighboring package P) of another person whose delivery destination is the address of the recipient of the recipient terminal 12. The selection of the neighboring package P is performed in the same manner as the package selection unit 69 of the deliverer terminal 9.

[0186] The parcel allocation unit 89 of the server device 11 transmits delivery information of the nearby parcel P registered in the relay location I to the recipient terminal 12 in order to enable the selection of the nearby parcel P. The delivery information of the nearby parcel P may be transmitted when the parcel allocation unit 89 accepts the selection of the recipient's own parcel P or when the recipient transmits delivery information of the recipient's own parcel P.

[0187] Then, when the package allocation unit 89 accepts the selection of a nearby package P of another person at the recipient terminal 12, it transmits a message to the recipient (other person) of the selected nearby package P asking whether or not to request the recipient of the recipient terminal 12 to deliver the nearby package P. In response, when the package allocation unit 89 accepts the request from the recipient (other person) of the selected nearby package P, it allocates the nearby package P to the recipient of the recipient terminal 12.

[0188] The server device 11 of this embodiment further includes a reward granting unit 105, which is provided by the control unit 77 executing a program in the storage unit 79. When the recipient of the recipient terminal 12 receives a package P or a nearby package P is delivered, the reward granting unit 105 grants the recipient of the recipient terminal 12 a reward that should have been given to the deliverer to whom the package P was assigned.

[0189] When the recipient of the recipient terminal 12 receives his / her package P, an operator inputs information at the relay location terminal 7, and this input information is sent to the server device 11 to notify the recipient that he / she has received his / her package P. In response to this, the reward granting unit 105 in the server device 11 grants a reward to the recipient of the recipient terminal 12.

[0190] On the other hand, when the recipient of the recipient terminal 12 delivers a nearby package P of another person, when the server device 11 receives a delivery completion notice from the recipient terminal 12, the reward giving section 105 of the server device 11 gives a reward to the recipient of the recipient terminal 12 in response to the delivery completion notice.

[0191] Therefore, in this embodiment, it is possible to actively encourage the recipient to receive his / her package P, and the recipient who goes to receive the package can be used as the deliverer. In addition, this embodiment can achieve the same effects as the first embodiment.

[0192] In addition, if the package P is a wearable item such as clothing, the recipient can try on the package P he or she received at the relay point I and, if he or she does not like it, can request a return on the spot, thereby improving convenience.

[0193] Furthermore, if the recipient opens the package P received at the relay point I, the packaging such as the cardboard box can be collected at the relay point I, further improving convenience. [Explanation of symbols]

[0194] 1. Delivery management system 3. Delivery manager terminal 5. Carrier terminal 7. Relay location terminal 9. Delivery terminal 11 Server equipment P Luggage I Relay location

Claims

1. A delivery manager terminal of a delivery manager who manages delivery information of collected packages; A server device that manages relay location information of a plurality of relay locations for storing and relaying the package and deliverer identification information of deliverers registered in the area of ​​each relay location; A deliverer terminal of the deliverer, The delivery manager terminal accepts input of search conditions, accepts selection of a relay location for storing the parcel extracted from relay locations managed by the server device based on the search conditions, and registers the parcel in the area of ​​the relay location to be stored at the selected relay location in the server device; The deliverer terminal allows the deliverer to select a package to be delivered to a delivery destination from among the packages registered at the relay locations in the area in which the deliverer is registered, The server device assigns the selected package to a deliverer of the deliverer terminal. A delivery management system, The server device includes: extracting relay locations within the range of the search criteria from the delivery manager terminal from among the relay locations managed by the delivery manager terminal, presenting the extracted relay locations to the delivery manager terminal, and allowing the delivery manager terminal to accept the selection of the relay locations; If the search conditions cannot be satisfied by the relay locations within the range of the search conditions, a relay location outside the range of the search conditions that is outside the region of the search conditions and exceeds the upper limit of the delivery unit price is extracted from the relay locations under management in order to make up for the lack of the conditions of the relay locations extracted within the range with respect to the search conditions. Delivery management system.

2. The delivery management system according to claim 1, a bringer terminal of a bringer who brings the registered baggage to the selected relay point; The carry-in user terminal receives an input of carry-in status information indicating the carry-in status of the carried-in luggage at the relay location, and transmits the received carry-in status information to the deliverer terminal of the deliverer to which the carried-in luggage is assigned. Delivery management system.

3. The delivery management system according to claim 2, The bring-in user terminal receives a bring-in instruction from the server device, and transmits baggage identification information of the baggage to be brought in based on the bring-in instruction to the server device as bring-in information; The server device detects a delivery error of the package based on the shipping information and the delivery instruction. Delivery management system.

4. The delivery management system according to any one of claims 1 to 3, The server device Present delivery information of the package registered at the relay location to the deliverer terminal of the deliverer registered in the area of ​​the relay location to accept the selection of the package; If the selection of the package is not accepted, the delivery information is presented to the deliverer terminal of the deliverer in the neighborhood of the relay location to accept the selection of the package. Delivery management system.

5. The delivery management system according to any one of claims 1 to 4, The server device presents a part of delivery information of the parcels registered at the relay points to the deliverer terminal and accepts selection of the parcels. Delivery management system.

Images