Information processing system, information processing method and program

Abstract

We provide technology that can drive organizational change through the use of trained models. [Solution] According to one aspect of the present invention, an information processing system is provided, which includes at least one processor, and the processor is configured to execute each of the following steps by reading a program, wherein in the reception step, input information is received from a user belonging to a specified organization, and in the output step, output information is output based on the input information, predetermined auxiliary information, and a trained model, and the auxiliary information includes information used for organizational management in the specified organization and is information for outputting information with content appropriate to organizational management as output information.

Description

[Technical Field]

[0001] The present invention relates to an information processing system, an information processing method, and a program. [Background technology]

[0002] Patent Document 1 discloses an organization development support device that supports the penetration of a company's philosophy into its members.

[0003] This organizational development support device includes an input unit that inputs self-assessed evaluation values ​​of the degree of understanding and empathy of multiple organizational members for the corporate philosophy, and self-assessed evaluation values ​​of satisfaction with multiple element items belonging to the category of the corporate vision, which means understanding of the company's purpose and the direction it is aiming for, the category of hierarchical relationships within the organization and collaboration between organizations, and the category of engagement, which are correlated with the degree of understanding and empathy of the corporate philosophy; a calculation unit that performs multivariate analysis of an arithmetic formula that uses the self-assessment of the degree of understanding and empathy of the corporate philosophy as a dependent variable and other self-assessments as explanatory variables, and expresses the dependent variable as a function of the explanatory variables; a key element extraction unit that selects a predetermined number of coefficients in the arithmetic formula in descending order of absolute value or positive number, and extracts element items corresponding to the explanatory variables having the coefficients; and an output unit that outputs the extracted element items. [Prior art documents] [Patent documents]

[0004] [Patent Document 1] Patent Publication No. 2021-033326 Summary of the Invention [Problem to be solved by the invention]

[0005] However, there is still room for improvement in the functions of the above-mentioned known techniques.

[0006] In view of the above circumstances, the present invention provides a technology that can promote organizational change through the use of trained models. [Means for solving the problem]

[0007] According to one aspect of the present invention, there is provided an information processing system comprising at least one processor, the processor being configured to execute each of the following steps by reading a program, wherein in the reception step, input information is received from a user belonging to a specified organization, and in the output step, output information is output based on the input information, predetermined auxiliary information, and a trained model, the auxiliary information including information used for organizational management in the specified organization and being information for outputting information with content appropriate to organizational management as output information.

[0008] According to the present disclosure, organizational change can be driven through the use of trained models. [Brief explanation of the drawings]

[0009] [Figure 1] 1 is a configuration diagram illustrating an information processing system 1 according to an embodiment of the present invention. [Figure 2] FIG. 2 is a block diagram showing a hardware configuration of an information processing device 2. [Figure 3] FIG. 2 is a block diagram showing the hardware configuration of a terminal 3. [Figure 4] 1 is a functional block diagram showing functions of an information processing system 1 according to the present embodiment. [Figure 5] 3 is a flowchart showing an outline of processing executed by the information processing system 1. [Figure 6] 2 is an activity diagram showing a specific example of processing executed by the information processing system 1. FIG. [Figure 7] FIG. 10 is a schematic diagram showing an example of a chat screen 4a on which a reply based on auxiliary information IFa is displayed, out of the chat screen 4 on which visual information IFv is rendered. [Figure 8] FIG. 10 is a schematic diagram showing an example of a chat screen 4b on which a reply not based on auxiliary information IFa is displayed, out of the chat screen 4 on which visual information IFv is rendered. [Figure 9]FIG. 10 is a schematic diagram showing an example of a chat screen 5 on which visual information IFv is not drawn. DETAILED DESCRIPTION OF THE INVENTION

[0010] Hereinafter, embodiments of the present disclosure will be described with reference to the drawings. Various features shown in the following embodiments can be combined with each other.

[0011] Incidentally, the program for realizing the software appearing in one embodiment may be provided as a non-transitory computer-readable medium, or may be provided so that it can be downloaded from an external server, or may be provided so that the program is started on an external computer and its functions are realized on a client terminal (so-called cloud computing).

[0012] Furthermore, various information processing according to an embodiment may realize input and output corresponding to the input. Here, the form of information referenced in such information processing (hereinafter referred to as reference information) is not limited as long as an output is obtained as a result of the input. The reference information may be, for example, rule-based information such as a database, a lookup table, or a predetermined function (including a decision formula such as a regression formula constructed using a statistical method), a trained model that has previously trained the correlation between input and output, or a generative AI such as a large-scale language model or a visual language model that can output a desired result in response to a prompt input.

[0013] In one embodiment, a "unit" may include, for example, a combination of hardware resources implemented by a circuit in the broad sense and software information processing that can be specifically realized by these hardware resources. In one embodiment, various information is handled, and this information is represented, for example, by physical values ​​of signal values ​​representing voltage and current, high and low signal values ​​as a binary bit set consisting of 0 or 1, or quantum superposition (so-called quantum bits), and communication and calculations can be performed on a circuit in the broad sense.

[0014] Furthermore, a circuit in the broad sense is a circuit realized by at least an appropriate combination of a circuit, circuitry, processor, memory, etc. The processor may be a general-purpose processor or a dedicated circuit. That is, it includes an application specific integrated circuit (ASIC), a programmable logic device (e.g., a simple programmable logic device (SPLD), a complex programmable logic device (CPLD), and a field programmable gate array (FPGA)), etc.

[0015] 1. Hardware Configuration This section explains the hardware configuration.

[0016] 1.1 Information Processing System 1 FIG. 1 is a configuration diagram showing an information processing system 1 according to this embodiment. The information processing system 1 includes an information processing device 2 and a terminal 3, which are connected via a general-purpose or dedicated communication network 11. Here, the system exemplified as the information processing system 1 is made up of one or more devices or components. Therefore, both the information processing device 2 alone and the terminal 3 alone are included in the system exemplified as the information processing system 1. Each component included in the information processing system 1 will be further described below.

[0017] 1.2 Information processing device 2 2 is a block diagram showing the hardware configuration of the information processing device 2. The information processing device 2 is preferably configured as a server. The information processing device 2 has a communication unit 21, a storage unit 22, and a control unit 23, and these components are electrically connected via a communication bus 20 inside the information processing device 2. Each component will be further described below.

[0018] The communication unit 21 is preferably a wired communication means such as USB, IEEE1394, Thunderbolt (registered trademark), wired LAN network communication, etc., but may also include wireless LAN network communication, mobile communication such as 3G / LTE / 5G, Bluetooth (registered trademark) communication, etc. as necessary. In other words, it is more preferable to implement it as a collection of multiple communication means. In other words, the information processing device 2 may communicate various information from the outside via the communication unit 21 and the communication network 11.

[0019] The memory unit 22 stores various pieces of information defined above. This can be implemented, for example, as a storage device such as a solid state drive (SSD) that stores various programs and the like related to the information processing device 2 executed by the control unit 23, or as a memory such as a random access memory (RAM) that stores temporarily required information (arguments, arrays, etc.) related to the program operations. The memory unit 22 stores various programs, variables, etc. related to the information processing device 2 executed by the control unit 23.

[0020] The control unit 23 processes and controls the overall operations related to the information processing device 2. The control unit 23 is, for example, a central processing unit (CPU) not shown. The control unit 23 realizes various functions related to the information processing device 2 by reading out predetermined programs stored in the storage unit 22. That is, information processing by software stored in the storage unit 22 is specifically realized by the control unit 23, which is an example of hardware, and can be executed as each functional unit included in the control unit 23. These will be described in more detail in the next section. Note that the control unit 23 is not limited to being single, and multiple control units 23 may be provided for each function. A combination of these may also be used. The information processing system 1 includes the control unit 23 as at least one processor. The control unit 23, which is a processor, is configured to execute each step described below by reading out a program.

[0021] 1.3 Terminal 3 3 is a block diagram showing the hardware configuration of terminal 3. Terminal 3 is operated by a user belonging to a predetermined organization, and may be in any form, such as a smartphone, tablet terminal, computer, or any other device that can access information processing device 2 via an electric communication line. Specifically, terminal 3 includes a communication unit 31, a storage unit 32, a control unit 33, a display unit 34, and an input unit 35, and these components are electrically connected via a communication bus 30 inside terminal 3. Descriptions of communication unit 31, storage unit 32, and control unit 33 are omitted here because they are the same as the descriptions of the respective units in information processing device 2.

[0022] The display unit 34 may be, for example, included in the housing of the terminal 3 or may be externally attached. The display unit 34 displays a graphical user interface (GUI) screen that can be operated by the user. This is preferably implemented by selectively using display devices such as a CRT display, a liquid crystal display, an organic EL display, and a plasma display depending on the type of terminal 3.

[0023] The input unit 35 may be included in the housing of the terminal 3 or may be externally attached. For example, the input unit 35 may be implemented as a touch panel integrated with the display unit 34. A touch panel allows the user to input tapping, swiping, and the like. Of course, a switch button, a mouse, a QWERTY keyboard, or the like may be used instead of a touch panel. That is, the input unit 35 accepts an operation input made by the user. The input is transferred as a command signal to the control unit 33 via the communication bus 30, and the control unit 33 can execute predetermined control or calculation as necessary.

[0024] 2. Functional configuration This section describes the functional configuration of this embodiment. As described above, information processing by software stored in the storage unit 22 is specifically realized by the control unit 23, which is an example of hardware, and each functional unit included in the control unit 23 can be executed.

[0025] 4 is a functional block diagram showing functions of the information processing system 1 according to this embodiment. Specifically, an information processing device 2, which is an example of the information processing system 1, includes a receiving unit 231, an acquiring unit 232, a calculation unit 233, an output unit 234, and a display control unit 235.

[0026] The reception unit 231 is configured to receive various pieces of information as a reception step. For example, the reception unit 231 receives input information IFi and the like from the storage unit 22, or from the input unit 35 of the terminal 3 or other external devices via the communication network 11. In one embodiment, the description will be given assuming that the various pieces of information received by the reception unit 231 are stored in the storage unit 22.

[0027] The acquisition unit 232 is configured to acquire various pieces of information as an acquisition step. For example, the acquisition unit 232 acquires setting information IFs and the like from the storage unit 22, or from the input unit 35 of the terminal 3 or other external devices via the communication network 11. In one embodiment, the description will be given assuming that the various pieces of information received by the acquisition unit 232 are stored in the storage unit 22.

[0028] The calculation unit 233 is configured to execute various information processing calculations related to the information processing device 2. Details will be described later.

[0029] The output unit 234 is configured to output various information as an output step, which will be described in detail later.

[0030] The display control unit 235 is configured to execute various display processes as a display control step. For example, the display control unit 235 controls the display unit 34 of the terminal 3 to display visually recognizable information such as a screen, an image including a still image or a video, an icon, a message, etc. The display control unit 235 may generate only rendering information for displaying visually recognizable information on the display unit 34 of the terminal 3. Details will be described later.

[0031] 3. Operation of Information Processing System 1 In this section, the information processing method of the information processing system 1 described above will be described with reference to the drawings. The order of the processes can be changed as appropriate, multiple processes can be executed simultaneously, or some processes can be omitted. The results of the processes described below can be output in a manner that can be recognized by the user, using the display unit 34 of the terminal 3, as appropriate. The information processing can include any exception processing not shown. Exception processing includes the interruption of the information processing or the omission of each process. The selection or input performed in the information processing can be based on a user operation or can be performed automatically without relying on a user operation.

[0032] 3.1 Overview 5 is a flowchart showing an outline of processing executed by the information processing system 1. In this processing, first, the receiving unit 231 receives input information IFi from a user belonging to a predetermined organization (step S001). The output unit 234 outputs output information IFo based on the input information IFi, preset auxiliary information IFa, and a trained model M (step S002). In this case, the auxiliary information IFa includes information used for organizational management in the predetermined organization, and is information for outputting information with content appropriate for organizational management as output information IFo.

[0033] In summary, the information processing system 1 according to one embodiment includes at least one processor, and the processor is configured to execute the following steps by reading a program. In a receiving step, the receiving unit 231 receives input information IFi from a user belonging to a specific organization. In an output step, the output unit 234 outputs output information IFo based on the input information IFi, preset auxiliary information IFa, and a trained model M. The auxiliary information IFa includes information used for organizational management in the specific organization and is information for outputting information appropriate for organizational management as the output information IFo. According to this aspect, by having a user belonging to the specific organization use the trained model M, it is possible to provide the user with output information IFo that references information used for organizational management. As a result, organizational change can be promoted through the use of the trained model M.

[0034] 3.2 Specific examples Next, a specific example of processing according to an embodiment will be described with reference to an activity diagram. The specific example may fall within the scope defined in the above-mentioned overview. FIG. 6 is an activity diagram showing a specific example of processing executed by the information processing system 1. Below, the flow of information processing will be outlined along this activity diagram. As an example, the following will describe a situation in which user A (an example of a user) belonging to organization ABC (an example of a predetermined organization) is chatting in a chat application (hereinafter simply referred to as "chat application") used in organization ABC.

[0035] The chat app in this case is an app that allows user A to input information such as text, voice, and images through operations to interact with trained model M. The trained model M may be a trained model that has previously learned the correlation between input and output, and may be a generation AI such as a large-scale language model or visual language model that can output desired results by inputting a prompt.

[0036] First, user A uses a browser on terminal 3 to access a chat app executed by the information processing system 1. The chat app may be provided as a dedicated desktop or mobile application, in which case user A launches the application. The chat app may also be provided as a web application or SaaS format that does not require downloading to terminal 3. In response to this, the display control unit 235 controls the display unit 34 of terminal 3 to display a login screen (not shown) (activity A001).

[0037] Then, the accepting unit 231 accepts input of login information of user A through an operation by user A via the login screen (for example, a click operation, a tap operation, a swipe operation, a selection operation, etc.). Subsequently, the acquiring unit 232 acquires attributes of user A based on the accepted login information and preset reference information (activity A002). In other words, the acquiring unit 232 acquires information related to the attributes of user A that is set corresponding to user A.

[0038] In this case, the attributes of user A are attributes set in organization ABC, such as attributes set based on job title, department / team, work specialty, participating projects, work / skill level, personnel evaluation, etc. Specifically, for example, the attributes are determined based on whether the job title is department manager or higher. In the following, an example will be explained in which a first attribute A1 is set for users with a job title of department manager or higher, and a second attribute A2 is set for users with a job title lower than department manager.

[0039] When login to the chat application is complete, the calculation unit 233 executes processing to proceed to activity A101 if a first attribute A1 is set for user A, and executes processing to proceed to activity A401 if a second attribute A2 is set for user A. First, the processing when the first attribute A1 is set for user A will be described below.

[0040] When the first attribute A1 is set for user A and the processing proceeds to activity A101, the display control unit 235 controls the display unit 34 of the terminal 3 to display the chat screen 4 (see FIGS. 7 and 8) on which the visual information IFv is drawn (activity A101). In other words, the display control unit 235 displays the visual information IFv when the attribute of user A is the first attribute A1. Specifically, for example, the display control unit 235 displays the chat screen 4 on which the visual information IFv is drawn when the position of user A is department manager or higher.

[0041] In this case, the visual information IFv is information that can be input to change the content of the setting information IFs, and is, for example, an object that indicates one of the first aspect F1 or the second aspect F2 as selectable as the setting information IFs. The setting information IFs is also information about settings related to a chat application, and includes, for example, information indicating that one of the first aspect F1 and the second aspect F2 has been set. The first aspect F1 and the second aspect F2 in this case are examples of aspects of a chat application. The following describes an example in which visual information IFv that allows selection of one of the first aspect F1 or the second aspect F2 is depicted on the chat screen 4. In this case, one of the first aspect F1 or the second aspect F2 is set by selection, and the content of the setting is included in the setting information IFs.

[0042] Furthermore, when user A makes a predetermined input via the chat screen 4, the acquisition unit 232 acquires setting information IFs corresponding to the visual information IFv drawn on the chat screen 4 (activity A102). In other words, the acquisition unit 232 acquires setting information IFs set corresponding to user A.

[0043] Depending on the acquired setting information IFs, if the first mode F1 is set, the calculation unit 233 executes processing to proceed to activity A201, and if the second mode F2 is set, the calculation unit 233 executes processing to proceed to activity A301.

[0044] When the first mode F1 is set and the process proceeds to activity A201, the receiving unit 231 receives input information IFi from user A who belongs to organization ABC (activity A201). Specifically, for example, when user A makes a predetermined input via the chat screen 4, the receiving unit 231 receives the input information IFi from user A who belongs to organization ABC.

[0045] The input information IFi is information such as text, audio, and images that is input to the trained model M. In the following, an example will be described in which a question entered in text by user A to perform work at organization ABC is accepted as input information IFi. Note that the content of the input information IFi is similar in the processing of activities A301 and A402, which will be described later.

[0046] Next, the output unit 234 outputs first output information IFo1 (an example of output information IFo) based on the acquired input information IFi, predetermined auxiliary information IFa, and the first trained model M1 (an example of the trained model M) (activity A202).

[0047] In this case, the auxiliary information IFa includes information used for organizational management in organization ABC (an example of a predetermined organization). The information used for organizational management is various information defined in organization ABC, and may include, for example, at least one of the following: management philosophy, company motto, MVV (mission, vision, values), values, code of conduct, mindset, and ideal human resources. Furthermore, the auxiliary information IFa is information that is input to the first trained model M1 to output information appropriate for organizational management as first output information IFo1, and may be, for example, a system prompt. According to this aspect, it is possible to provide the user with first output information IFo1 that corresponds to the information used for organizational management.

[0048] Specifically, for example, if the value definition of "honesty and transparency" is used as an example of information used in organizational management, the auxiliary information IFa includes information on the value "honesty and transparency," and information on the value "honesty and transparency" can be output as the first output information IFo1. That is, when user A inputs a question for performing work at organization ABC as input information IFi, first output information IFo1 including an answer on the basis of the question is output. In other words, the first output information IFo1 (an example of output information IFo) in this case includes information on the organizational management of organization ABC. According to this aspect, information on the organizational management of organization ABC can be provided to the user through the use of the first trained model M1.

[0049] On the other hand, when the second mode F2 is set and the process proceeds from activity A102 to activity A301, the receiving unit 231 receives input information IFi from user A who belongs to organization ABC (activity A301). Specifically, for example, when user A makes a predetermined input via the chat screen 4, the receiving unit 231 receives input information IFi from user A who belongs to organization ABC.

[0050] Next, the output unit 234 outputs second output information IFo2 based on the acquired input information IFi and the second trained model M2 (an example of the trained model M) (activity A202). That is, the second output information IFo2 is information output without being based on the auxiliary information IFa. As a result, the second output information IFo2 basically does not include information on the organizational management of the organization ABC.

[0051] To summarize the processing for activities A202 and A302, when the output unit 234 is set to the first mode F1, it outputs first output information IFo1 based on the input information IFi, auxiliary information IFa, and first trained model M1, and when the output unit 234 is set to the second mode F2, it outputs second output information IFo2 based on the input information IFi and second trained model M2. According to this mode, it is possible to switch the content of the information output from the trained model M between including information that is in line with the organizational management of organization ABC and excluding this information, depending on the setting information IFs.

[0052] Next, a process when the second attribute A2 is set for user A will be described. When the second attribute A2 is set for user A and the process proceeds to activity A401, the display control unit 235 controls the display unit 34 of the terminal 3 to display the chat screen 5 (see FIG. 9) on which the visual information IFv is not drawn (activity A401). In other words, when the attribute of user A is the second attribute A2, the display control unit 235 does not display the visual information IFv. Specifically, for example, when the position of user A is lower than that of department manager, the display control unit 235 displays the chat screen 5 on which the visual information IFv is not drawn.

[0053] When user A makes a predetermined input via the chat screen 5, the receiving unit 231 receives input information IFi from user A who belongs to organization ABC (activity A402).

[0054] Next, the output unit 234 outputs first output information IFo1 based on the acquired input information IFi, preset auxiliary information IFa, and first trained model M1 (activity A403). In other words, when user A's attribute is second attribute A2 different from the first attribute A1, the output unit 234 outputs first output information IFo1 based on the input information IFi, auxiliary information IFa, and first trained model M1. That is, in this case, the setting information IFs is set to the first aspect F1 in response to user A's attribute being the second attribute A2, and the output unit 234 thereby outputs the first output information IFo1. According to this aspect, it is possible to set a user to whom output information IFo referencing information used for organizational management should be provided based on the user's attributes.

[0055] The above is the flow of processing according to the specific example.

[0056] 3.3 Details Next, the above-mentioned information processing will be further explained using another diagram.

[0057] 7 is a schematic diagram showing an example of a chat screen 4a on which a reply based on auxiliary information IFa is displayed, among the chat screens 4 on which visual information IFv is displayed. That is, on the chat screen 4a, the user attribute is set to the first attribute A1, and thus the visual information IFv is displayed.

[0058] 7, the chat screen 4a, on which the name "AI Chat" is displayed, is configured to enable chat-style interaction with the first trained model M1 (an example of the trained model M) based on the operation of the user A. The chat screen 4a also has an area 401, an area 402, a button 403, an area 404, and an area 405.

[0059] The area 401, in which the name "ABC Company Chat" is drawn, has a slide switch 401a. The slide switch 401a is configured to be switchable between "on" and "off" in response to an operation by user A. The area 401 is an example of visual information IFv drawn when the user's attribute is set to a first attribute A1, and is configured to change the contents of the setting information IFs using the slide switch 401a. Specifically, when the slide switch 401a is "on," the setting information IFs is set to a first aspect F1, and when the slide switch 401a is "off," the setting information IFs is set to a second aspect F2. That is, the slide switch 401a in the area 401 is an object that selectably indicates either the first aspect F1 or the second aspect F2 as the setting information IFs. In other words, the area 401, which is visual information IFv, is information that selectably indicates either the first aspect F1 or the second aspect F2 as the setting information IFs. According to this aspect, visual information IFv that allows the setting information IFs to be changed can be rendered in accordance with the attributes of user A. Note that on chat screen 4a, slide switch 401a is in the "on" state, and as a result, setting information IFs is set to the first aspect F1.

[0060] Area 402 is a field where the user can input text information, and when no information has been entered, the text "Enter message content here" is displayed.

[0061] A button 403 on which the text "Send" is drawn is configured to accept a press by user A.

[0062] In area 404, a sentence input by user A is drawn. Specifically, for example, when user A inputs a sentence in area 402 and then presses button 403, the input sentence is drawn in area 404. In other words, when user A inputs a sentence in area 402 and presses button 403 (an example of a predetermined input) via the chat screen 4, the receiving unit 231 receives the sentence input in area 402 as input information IFi from user A who belongs to organization ABC. When the receiving unit 231 receives the input information IFi, the display control unit 235 displays the chat screen 4a on which the received input information IFi is drawn.

[0063] In the area 405, a response based on the first trained model M1 to the sentence entered by user A is rendered. On the chat screen 4a, since the setting information IFs is set to the first aspect F1, processing based on the auxiliary information IFa is executed. Specifically, in response to the reception unit 231 receiving the input information IFi, the output unit 234 outputs first output information IFo1 (an example of output information IFo) based on the received input information IFi, the preset auxiliary information IFa, and the first trained model M1. Subsequently, the display control unit 235 renders the output first output information IFo1 as a response based on the first trained model M1. In detail, for example, when user A inputs a question regarding work at organization ABC as the input information IFi, the auxiliary information IFa includes information on the value “honesty and transparency,” and therefore, the first output information IFo1 including a response that conforms to the value “honesty and transparency” is output.

[0064] Furthermore, the first output information IFo1 may include not only a simple answer to the question but also content equivalent to coaching for user A. In this case, the auxiliary information IFa includes information on the value "honesty and transparency" and information on instructions for coaching based on the information on the value. In other words, the auxiliary information IFa may include information used for organizational management and information on instructions for coaching user A based on the information used for organizational management.

[0065] In this case, the first output information IFo1 (an example of the output information IFo) includes information for coaching user A that is in line with information used in organizational management. Specifically, for example, the first output information IFo1 may be a response that encourages user A to consider actions based on the values ​​of "honesty and transparency." According to this embodiment, organizational change can be further promoted through the use of the first trained model M1.

[0066] Furthermore, on the chat screen 4a, the first output information IFo1 depicts coaching content adjusted to a level corresponding to the fact that user A's attribute is the first attribute A1, which is department manager or higher. That is, the content of the first output information IFo1 may have a coaching level adjusted according to user A's attribute. Specifically, for example, when user A's attribute is the first attribute A1, which is department manager or higher, the first output information IFo1 may have coaching content adjusted to a level corresponding to the first attribute A1, which is a position of department manager or higher. On the other hand, when user A's attribute is the second attribute A2, which is lower than department manager, the first output information IFo1 may have coaching content adjusted to a level corresponding to the second attribute A2, which is a position of lower than department manager. According to this aspect, organizational change according to the user's attributes can be promoted through the use of the first trained model M1.

[0067] 8 is a schematic diagram showing an example of a chat screen 4b on which a reply not based on auxiliary information IFa is displayed, out of the chat screen 4 on which visual information IFv is drawn. Note that a description of the same configuration as that of the chat screen 4a will be omitted.

[0068] In the chat screen 4b shown in FIG. 8, the slide switch 401a is in the "off" state, which sets the setting information IFs to the second aspect F2. In this case, in the area 405, processing not based on the auxiliary information IFa is executed. Specifically, in response to the reception unit 231 receiving the input information IFi, the output unit 234 outputs second output information IFo2 based on the received input information IFi and the second trained model M2 (an example of the trained model M). Subsequently, the display control unit 235 renders the output second output information IFo2 as an answer based on the second trained model M2. In this case, the second output information IFo2 basically does not include an answer that is in line with the values ​​of "honesty and transparency."

[0069] 9 is a schematic diagram showing an example of a chat screen 5 on which the visual information IFv is not drawn. That is, on the chat screen 5, the user attribute is set to the second attribute A2, so that the visual information IFv is not drawn.

[0070] As shown in FIG. 9, chat screen 5, which has the name "AI Chat" drawn on it, is configured to enable chat-style interaction with first trained model M1 based on the operation of user A. Chat screen 5 also has area 502, button 503, area 504, and area 505. Area 502, button 503, area 504, and area 505 have the same configuration as area 402, button 403, area 404, and area 405 on chat screen 4, and therefore description thereof will be omitted.

[0071] On the chat screen 5, the setting information IFs is preset to the first aspect F1, and therefore the output unit 234 outputs first output information IFo1. That is, on the chat screen 5, the setting information IFs is set to the first aspect F1, and therefore processing based on the auxiliary information IFa is executed. Specifically, in response to the reception unit 231 receiving the input information IFi, the output unit 234 outputs first output information IFo1 (an example of output information IFo) based on the received input information IFi, preset auxiliary information IFa, and the first trained model M1. Subsequently, the display control unit 235 renders the output first output information IFo1 as an answer based on the first trained model M1. Specifically, for example, when user A inputs a question regarding work at organization ABC as the input information IFi, the auxiliary information IFa includes information on the value “honesty and transparency,” and therefore first output information IFo1 including an answer that conforms to the value “honesty and transparency” is output. Furthermore, on the chat screen 5, the content of coaching adjusted to a level corresponding to the fact that user A's attribute is second attribute A2, which is less than department manager, is drawn as first output information IFo1. Note that since visual information IFv is not displayed on the chat screen 5, user A cannot change the content of setting information IFs. In this case, setting information IFs may be set in advance by a system administrator or the like at organization ABC according to the users belonging to organization ABC.

[0072] [others] The information processing system 1 according to the above embodiment may be configured as follows.

[0073] In the above embodiment, an example has been described in which information processing differs depending on the user's attributes, but this is not limiting. For example, the display control unit 235 may control the display unit 34 of the terminal 3 to display the chat screen 4 on which the visual information IFv is drawn for all users regardless of the user's attributes. Alternatively, the setting information IFs may be set in advance to the first aspect F1 for all users regardless of the user's attributes, and the output unit 234 may output first output information IFo1 (an example of output information IFo) based on the received input information IFi, the preset auxiliary information IFa, and the first trained model M1.

[0074] In the above embodiment, the user attributes are divided into a first attribute A1 representing a position of department manager or above and a second attribute A2 representing a position below department manager, but this is not limited to this. For example, the user attributes may be arbitrarily divided based on the department or team to which the user belongs, the field of work expertise, the projects in which the user participates, the work or skill level, personnel evaluation, etc. In this case, the number of divisions used as the user attributes may be at least two or more, specifically, for example, 2, 3, 4, 5, or 6, or may be within a range between any two of the numbers exemplified here.

[0075] In the above embodiment, an example has been described in which the first output information IFo1 is output by the first trained model M1 and the second output information IFo2 is output by the second trained model M2, but this is not limited to this. For example, the first trained model M1 and the second trained model M2 may be the same trained model M. In this case, the first output information IFo1 or the second output information IFo2 is output by the same trained model M.

[0076] In the above embodiment, an example has been described in which the first output information IFo1 (or output information IFo) is output using auxiliary information IFa, but this is not limited to this. For example, the first trained model M1 may be trained in advance using auxiliary information IFa, so that the first trained model M1 outputs the first output information IFo1 (or output information IFo) without having to input the auxiliary information IFa each time. In this case, the first trained model M1 and the second trained model M2 are used selectively depending on the setting information IFs.

[0077] Also, an information processing method including each step of the information processing system 1 may be implemented. That is, this information processing method includes each step of the information processing system 1. According to such an aspect, organizational change can be promoted through information processing. Furthermore, the above embodiment may be implemented as a distributable program. That is, this program causes at least one computer to execute each step of the information processing system 1. According to such an aspect, organizational change can be promoted through information processing by the program.

[0078] At least one of the devices included in the information processing system 1 may be installed outside Japan. For example, the information processing device 2 may be installed outside Japan, and a user in Japan may access the information processing device 2 using his or her own terminal 3, or the information processing device 2 may be installed in Japan, and a user outside Japan may access the information processing device 2 using his or her own terminal 3.

[0079] In one embodiment, the reception unit 231, acquisition unit 232, calculation unit 233, output unit 234, and display control unit 235 are described as functional units realized by the control unit 23 of the information processing device 2. However, at least some of these may be implemented as functional units realized by the control unit 33 of the terminal 3, a control unit of another external device, or the like. Specifically, for example, the other external device may be a server that provides a service using a generation AI. Furthermore, the various pieces of information described in the above example may be stored in a distributed manner in other external devices, not just the storage unit 22 of the information processing device 2. In such cases, distributed ledger management based on blockchain or the like may be performed.

[0080] It may be provided in the following manner.

[0081] (1) An information processing system comprising at least one processor, the processor being configured to execute each of the following steps by reading a program, wherein in a reception step, input information is received from a user belonging to a specified organization, and in an output step, output information is output based on the input information, preset auxiliary information, and a trained model, wherein the auxiliary information includes information used for organizational management in the specified organization and is information for outputting information with content appropriate to the organizational management as the output information.

[0082] According to this aspect, by having users belonging to a specific organization use the trained model, it is possible to provide the users with output information that references information used in organizational management. As a result, organizational change can be promoted through the use of the trained model.

[0083] (2) In the information processing system described in (1) above, the information used for organizational management includes at least one of the values, guidelines for action, and mindset defined in the specified organization.

[0084] According to this aspect, it is possible to provide the user with output information corresponding to information used in the management of the organization.

[0085] (3) In the information processing system described in (1) or (2) above, the output information includes information on the content of the organization's operations.

[0086] According to this aspect, it is possible to provide users with information that is relevant to organizational management through the use of a trained model.

[0087] (4) In the information processing system described in any one of (1) to (3) above, the auxiliary information includes information used for the management of the organization and information on instructions for coaching the user based on the information used for the management of the organization, and the output information includes information on the content of coaching the user in accordance with the information used for the management of the organization.

[0088] According to this aspect, organizational change can be further promoted through the use of trained models.

[0089] (5) In the information processing system described in any one of (1) to (4) above, the acquisition step further acquires setting information set corresponding to the user, wherein the setting information includes information indicating that one of a first mode and a second mode is set, and the output step outputs first output information based on the input information, the auxiliary information, and a first trained model when the first mode is set, and outputs second output information based on the input information and a second trained model when the second mode is set.

[0090] According to this aspect, depending on the setting information, the content of the information output from the trained model can be switched between including information that is in line with the organizational management of a specified organization and not including such information.

[0091] (6) In the information processing system described in (5) above, the acquisition step acquires information about the user's attributes that are set corresponding to the user, and further, in the display control step, when the user's attribute is a first attribute, visual information is displayed, wherein the visual information is information that indicates one of the first aspect or the second aspect as selectable as the setting information.

[0092] According to this aspect, visual information that allows setting information to be changed can be rendered in accordance with the attributes of the user.

[0093] (7) In the information processing system described in (6) above, in the output step, when the user's attribute is a second attribute different from the first attribute, the first output information is output based on the input information, the auxiliary information, and the first trained model, and in the display control step, when the user's attribute is the second attribute, the visual information is not displayed.

[0094] According to this aspect, users to whom output information referencing information used for organizational management should be provided can be set according to the attributes of the users.

[0095] (8) An information processing method, comprising the steps of the information processing system according to any one of (1) to (7) above.

[0096] According to this aspect, organizational change can be promoted through information processing.

[0097] (9) A program that causes at least one computer to execute each step of the information processing system according to any one of (1) to (7) above.

[0098] According to this embodiment, organizational change can be promoted through information processing by a program. Of course, this is not the case.

[0099] Finally, while various embodiments of the present disclosure have been described, they are presented as examples and are not intended to limit the scope of the invention. The novel embodiments may be embodied in various other forms, and various omissions, substitutions, and modifications may be made without departing from the spirit of the invention. Such embodiments and modifications are intended to be included within the scope and spirit of the invention, as well as within the scope of the inventions and their equivalents as defined in the claims. [Explanation of symbols]

[0100] 1: Information processing system 11: Communication Network 2: Information processing equipment 20: Communication bus 21: Communications Department 22: Storage section 23: Control section 231: Reception 232: Acquisition Department 233: Arithmetic section 234: Output section 235: Display control unit 3: Terminal 30: Communication bus 31: Communications Department 32: Storage section 33: Control section 34:Display section 35: Input section 4: Chat screen 4a: Chat screen 4b: Chat screen 401 :Region 401a: Slide switch 402 :Region 403: Button 404 :Region 405 :Region 5: Chat screen 502 :Area 503: Button 504 :Area 505 :Area A1: First attribute A2: Second attribute F1: First mode F2: Second mode IFa: Supporting information IFi: Input information IFo: Output information IFo1: First output information IFo2: Second output information IFs: Setting information IFv: Visual information M: Trained model M1: First trained model M2: Second trained model

Claims

1. An information processing system, The method includes at least one processor, the processor being configured to execute the following steps by reading a program: In the receiving step, input information is received from a user belonging to a predetermined organization, and the input information includes an instruction for creating information to be used in the execution of business in the organization; In the output step, output information is output based on the input information, preset auxiliary information, and a trained model, wherein the auxiliary information includes information used for organizational management in the predetermined organization and is information for outputting information having content in accordance with the organizational management as the output information; In the acquisition step, setting information set corresponding to the user is acquired, and the setting information includes information indicating that one of a first mode and a second mode is set; In the output step, When the first aspect is set, first output information is output based on the input information, the auxiliary information, and a first trained model, wherein the first output information is information of content in accordance with the management of the organization; When set to the second aspect, the system outputs second output information based on the input information and a second trained model, wherein the second output information is information used in the organization to carry out business operations.

2. 2. The information processing system according to claim 1, A system in which the information used for organizational management includes at least one of values, guidelines for action, and attitudes defined in the specified organization.

3. 2. The information processing system according to claim 1, The output information includes information related to the management of the organization.

4. 2. The information processing system according to claim 1, the auxiliary information includes information used for managing the organization and instruction information for coaching the user based on the information used for managing the organization; The system wherein the output information includes information for coaching the user that is in line with information used for running the organization.

5. 2. The information processing system according to claim 1, In the acquiring step, information about the attributes of the user set corresponding to the user is acquired; Furthermore, in the display control step, when the user's attribute is a first attribute, visual information is displayed, wherein the visual information is information that indicates one of the first aspect or the second aspect as selectable as the setting information.

6. 6. The information processing system according to claim 5, In the output step, when the attribute of the user is a second attribute different from the first attribute, the first output information is output based on the input information, the auxiliary information, and the first trained model; In the display control step, the visual information is not displayed when the attribute of the user is the second attribute.

7. An information processing method, comprising: A method comprising the steps of the information processing system according to any one of claims 1 to 6.

8. A program, A program that causes at least one computer to execute each step of the information processing system according to any one of claims 1 to 6.

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