Inspection work management device, inspection work management method, and inspection work management program

Abstract

To improve efficiency of inspection work.SOLUTION: An inspection work management device 1 includes: an inspector information acquisition unit 21 that acquires inspector information; an inspection location information acquisition unit 22 that acquires inspection location information; and an inspector determination unit 31. The inspector information includes at least a plurality of inspectors and their skill levels. The inspection location information includes at least a plurality of inspection locations and required skill levels for inspection work to be performed there. The inspector determination unit 31 determines, for each inspection location, to have the most suitable inspector out of the plurality of inspectors perform the inspection work at the inspection location based on the required skill level at the inspection location and the skill level of the inspector.SELECTED DRAWING: Figure 1

Description

[Technical Field]

[0001] The present invention relates to an inspection work management device, an inspection work management method, and an inspection work management program for managing inspection work. [Background technology]

[0002] 2. Description of the Related Art In recent years, various systems have been devised to assist in the inspection of, for example, electrical equipment. For example, Patent Document 1 discloses a work support system that, when an inspector arrives at a work site, presents appropriate work manual information according to the inspector's level of proficiency to the inspector's mobile terminal. For example, a more comprehensive work manual is presented to an inspector with a lower level of proficiency. Patent Document 2 discloses a navigation system that, when an inspector arrives at a work site, presents a route for moving within the work site to the inspector's mobile terminal. [Prior art documents] [Patent documents]

[0003] [Patent Document 1] Patent No. 6917844 [Patent Document 2] Patent No. 6161573 Summary of the Invention [Problem to be solved by the invention]

[0004] In this way, conventional systems support inspection work by presenting information to inspectors after they arrive at the work site. However, if the inspector's level of expertise is low, the inspector may not be able to perform the inspection work properly even after referring to the presented information. When this happens, it becomes necessary to arrange for a more skilled inspector to be dispatched to the work site, which wastes time and effort on the part of the inspection manager to complete the inspection work.

[0005] Therefore, an object of the present invention is to provide an inspection work management device, an inspection work management method, and an inspection work management program that can improve the efficiency of inspection work. [Means for solving the problem]

[0006] The inspection work management device according to the present invention includes an inspector information acquisition unit that acquires inspector information, an inspection location information acquisition unit that acquires inspection location information, and an inspector determination unit. , a route determination unit; The inspector information includes at least a plurality of inspectors and their skill levels. The inspection location information includes at least a plurality of inspection locations and the required skill levels for the inspection work to be performed there. The inspection location information also includes a standard work time, which is the standard time required for inspection work at an inspection location. The inspector determination unit determines, for each inspection location, based on the required level of proficiency at the inspection location and the proficiency of the inspector, to assign the most suitable inspector from among multiple inspectors to perform the inspection work at that inspection location. The inspector determination unit selects inspectors whose proficiency level has reached a trial threshold that is lower by a predetermined amount than the required proficiency level at the inspection location as candidates for inspectors to perform inspection work at the inspection location. For inspection locations where the proficiency level is equal to or higher than the required proficiency level, the route determination unit calculates the total work time of the inspectors based on the standard work time and the travel time, and determines the route of the inspectors so that the total work time is equal to or less than the working time, while for inspection locations where the proficiency level is equal to or higher than the trial threshold but lower than the required proficiency level, the route determination unit calculates the total work time of the inspectors based on the corrected time corrected to be longer than the standard work time and the travel time, and determines the route of the inspectors so that the total work time is equal to or less than the working time.

[0007] According to the above configuration, before an inspector is actually dispatched to an inspection site, the inspector selection unit can select the most suitable inspector to perform the inspection work, taking into account the required proficiency level at the inspection site and the inspector's proficiency level. This can prevent a situation in which an inspector arrives at the work site only to discover that he or she is unable to perform the inspection work. This can avoid wasting time and effort and improve the efficiency of the inspection work. Furthermore, with the above configuration, if an inspector's proficiency level does not meet the required proficiency level for a certain work site but meets a lower trial threshold, the inspector becomes a candidate for dispatch to the work site. When dispatched to the work site, the inspector performs inspection work that is somewhat more difficult than his or her current skills. This improves the inspector's skills. By appropriately setting the predetermined range (the difference between the required proficiency level and the trial threshold), it is possible to prevent an inspector from arriving at the work site only to discover that he or she is unable to perform the inspection work, while also improving the inspector's skills. Furthermore, with the above configuration, if inspection work is to be performed at multiple inspection locations on a scheduled day, an inspector can be assigned to perform the inspection work at multiple inspection locations within his or her working hours, thereby supporting efficient inspection work. Furthermore, with the above configuration, the standard work time for each inspection task and the travel time between inspection locations are taken into account, thereby enabling accurate route planning to keep the inspector's total daily work time within his or her working hours.

[0008] The inspection work management device may further include a work schedule acquisition unit that acquires a scheduled date on which inspection work is to be performed at the inspection location, and a work schedule acquisition unit that acquires a future work schedule of the inspector. The inspector determination unit may determine an inspector to perform the inspection work at the inspection location on a scheduled date, based on the required proficiency level at the inspection location where inspection work is to be performed on the scheduled date and the proficiency levels of inspectors who are available to work on the scheduled date.

[0009] According to the above configuration, when deciding which inspector to dispatch on a work day when inspection work is to be performed, inspectors who are available on that work day can be selected as candidates. Furthermore, since the inspector is decided before the work day, it is possible to prevent a situation in which it is discovered that the inspector cannot perform the inspection work only after arriving at the work site, and the inspector can prepare for the inspection work with ample time to spare.

[0010] The inspection work management device may further include an emergency inspection request receiving unit that receives a request for emergency inspection work at any of the plurality of inspection locations. The inspector determination unit may determine an inspector to perform the emergency inspection work based on the required proficiency level for the emergency inspection work and the proficiency level of the inspector on duty that day. According to the above configuration, even if an unscheduled inspection is suddenly required at an inspection site, the inspector to perform the unscheduled inspection is determined based on the required proficiency level for the work and the inspector's proficiency level before the inspector is actually dispatched, thereby supporting the prompt processing of the unscheduled inspection.

[0014] Inspector information includes the inspector's address and place The information may include a location of the inspection location. The inspector determination unit may determine an inspector to perform the inspection work at the inspection location based on the location of the inspection location and the address of the inspector. According to the above configuration, the inspector selection unit can select the most suitable inspector to perform the inspection work, taking into consideration the location of the inspection site and the address of the inspector, thereby reducing travel time and improving work efficiency.

[0015] The inspector determination unit may determine a set of inspection units made up of one or more inspectors, and determine which inspection unit will perform the inspection work at the inspection location. According to the above configuration, it is possible to dispatch one inspector to an inspection location to perform inspection work, or it is also possible to dispatch multiple inspectors to the same inspection location to perform inspection work.

[0016] The inspection work management method according to the present invention includes the steps of: acquiring inspector information including at least a plurality of inspectors and their proficiency levels; acquiring inspection location information including at least a plurality of inspection locations and the required proficiency levels required for the inspection work to be performed there; determining the most suitable inspector from among the plurality of inspectors to perform the inspection work at the inspection location based on the required proficiency level at the inspection location and the inspector's proficiency; and determining a route for the inspector to visit the plurality of inspection locations so that the inspector does not exceed a predetermined working time. The inspection location information includes a standard working time, which is the standard time required for inspection work at the inspection location. When determining the inspector, an inspector whose proficiency level has reached a trial threshold that is a predetermined width lower than the required proficiency level at the inspection location is selected as a candidate inspector to perform the inspection work at the inspection location. When determining the route, for inspection locations where the proficiency level is equal to or higher than the required proficiency level, the total working time of the inspector is calculated based on the standard working time and travel time, and the inspector's advance travel time is determined so that the total working time is less than the working time. Note For inspection locations where the proficiency level is equal to or greater than the trial threshold but less than the required proficiency level, the total work time of the inspector is calculated based on the corrected time, which is corrected to be longer than the standard work time, and the travel time, and the route of the inspector is determined so that the total work time is less than or equal to the working time. An inspection work management program according to the present invention causes a computer to execute the above-described method. The above-described method and program have elements identical to or corresponding to the technical features of the inspection work management device described above. Therefore, similarly to the above, before an inspector is actually dispatched to an inspection site, the most suitable inspector to perform the inspection work can be determined by taking into account the required proficiency level at the inspection site and the inspector's proficiency. This improves the efficiency of the inspection work. Furthermore, if an inspector's proficiency level does not meet the required proficiency level at a certain work site but meets a lower trial threshold, this inspector becomes a candidate for dispatch to the work site. When dispatched to the work site, this inspector performs inspection work that is somewhat more difficult than his or her current skills. This improves the inspector's skills. By appropriately setting the predetermined range (the difference between the required proficiency level and the trial threshold), it is possible to prevent a situation in which an inspector arrives at the work site only to discover that he or she is unable to perform the inspection work, while also improving the inspector's skills. Furthermore, if inspection work is to be performed at multiple inspection locations on a certain scheduled day, it is possible to have a certain inspector perform the inspection work at multiple inspection locations during their working hours, thereby supporting efficient inspection work.In addition, since the standard work time for each inspection task and the travel time between inspection locations are taken into consideration, it is possible to accurately create a route so that the inspector's total working time in one day is less than or equal to their working hours. [Effects of the Invention]

[0017] According to the present invention, the efficiency of inspection work can be improved. [Brief explanation of the drawings]

[0018] [Figure 1] 1 is a conceptual diagram illustrating an inspection work management device and a work management system including the same according to an embodiment of the present invention. [Figure 2] FIG. 10 is a diagram illustrating an inspector information database. [Figure 3] FIG. 10 is a diagram illustrating an inspection location information database. [Figure 4] FIG. 10 is a diagram illustrating a work schedule database. [Figure 5] FIG. 10 is a diagram illustrating a work schedule database. [Figure 6] 1 is a flowchart partially illustrating a typical process of an inspection work management method according to the present invention. [Figure 7] 1 is a flowchart partially illustrating a typical process of an inspection work management method according to the present invention. [Figure 8] 1 is a flowchart showing a temporary process of an inspection work management method according to the present invention. DETAILED DESCRIPTION OF THE INVENTION

[0019] Hereinafter, an embodiment will be described with reference to the drawings. (Application example) FIG. 1 shows a work management system including an inspection work management device 1 according to this embodiment. The work management system shown in FIG. 1 is suitably applied to the management work of a maintenance and inspection company that undertakes maintenance and inspection work for equipment installed at each of multiple facilities. A manager within the maintenance and inspection company decides which of multiple inspectors engaged in inspection work to dispatch to which facility (i.e., inspection location). The work management system is configured to automate this decision-making process and can act on behalf of or support the manager's work.

[0020] "Facilities" are relatively large-scale business establishments, such as factories, government buildings, schools, hospitals, hotels, sports facilities, entertainment facilities, commercial facilities, etc. "Equipment" includes, for example, electrical equipment (or electrical structures), communications equipment, mechanical equipment (e.g., elevators), air conditioning equipment, disaster prevention equipment, sanitary equipment, septic tanks, etc. In the following, this embodiment will be described taking as an example a case where electrical equipment (particularly privately-owned) is to be inspected. Examples of privately-owned electrical equipment that require periodic inspection work include high-voltage power receiving equipment, special-high-voltage power receiving equipment, and power generation equipment other than small-output power generation equipment.

[0021] High-voltage power receiving equipment transforms electricity received at high voltage (for example, 6,600V or 3,300V) from distribution lines to low voltage (for example, 100V or 200V) and supplies the electricity at low voltage to load equipment within the facility. The so-called "cubicle" is one type of high-voltage power receiving equipment. A cubicle comprises a housing and internal equipment housed within it. The housing is a grounded metal box whose interior is opened and closed with a front door. The internal equipment includes a transformer as well as meters, switches, and protective devices. The meters measure and display voltage, current, power, etc. The switches open and close circuits. The protective devices protect the equipment in the event of overcurrent, ground faults, abnormally high voltage, etc. Other internal equipment includes capacitors for improving the power factor.

[0022] Inspection work for high-voltage power receiving equipment in operation is divided into daily patrols, daily inspections, periodic inspections, detailed inspections, and special inspections (see JEAC 8011, etc.). For the four types of inspections, excluding special inspections, the inspection cycles increase in that order. During daily patrols and inspections, the five senses are used to check for abnormalities (for example, changes in appearance, strange noises, or strange odors). Periodic inspections are carried out once every one to three months, and abnormalities are checked using not only the five senses but also various measuring instruments, and insulation deterioration is prevented by cleaning, etc. Detailed inspections are carried out once every few years during a power outage, and abnormalities are checked more precisely. If an abnormality is found during a daily patrol or inspection, a special inspection is requested. During special inspections, the equipment where the abnormality was found and its surrounding equipment are inspected.

[0023] Regular inspections and detailed inspections require securing a power source for testing and preparing consumables (for example, fuses and insulating oil), and because the work may involve power outages, advance coordination of schedules, power outage areas, etc. is necessary. Therefore, the scheduled dates for regular inspections or detailed inspections for each inspection location are decided in advance (for example, several months in advance). As mentioned above, the level of proficiency required of inspectors varies depending on the type of inspection work, with longer inspection cycles requiring higher levels of proficiency. Furthermore, even when inspecting the same type of high-voltage power receiving equipment, the specifications of the equipment may differ depending on the inspection location, such as whether the equipment is made by a different manufacturer or whether it is equipped with a power generator or storage battery. For these reasons, the level of proficiency required of inspectors may differ depending on the inspection location.

[0024] In light of the above, the inspection work management system automatically determines the most suitable inspector to properly perform the inspection work, taking into account the proficiency levels of multiple inspectors and the required proficiency level for the inspection work at each inspection location. This improves the efficiency of the management work of maintenance and inspection contractors and the maintenance and inspection work.

[0025] (System Configuration) As shown in Figure 1, the work management support system includes a work management support device 1, as well as an input device 2 connected to the work management support device 1, a display device 3, an inspector mobile terminal 4, a facility information terminal 5, and a storage device 6. The work management support device 1 is realized, for example, in a server managed by a maintenance and inspection company or an information terminal used by an operator involved in the management work of the maintenance and inspection company. The server or information terminal is a computer equipped with a CPU, memory, and an input / output interface. The work management support program according to the present invention is installed in the computer and stored in its memory. The CPU reads the program from the memory and processes information according to the steps instructed by the program. This allows the computer to execute the work management support method according to the present invention and function as the work management support device 1.

[0026] The input device 2 receives, from an operator, for example, an input of an information processing start command to the work management support device 1 and an input of various information to be stored in the storage device 3. The display device 3 displays, for example, the results of information processing by the work management support device 1. The inspector information terminal 4 is an information terminal (for example, a tablet or smartphone) carried by an inspector of a maintenance and inspection company. The facility information terminal 5 is an information terminal (for example, a personal computer) of the inspection company that handles information on the facility where the equipment to be inspected is installed.

[0027] The storage device 6 stores various information necessary for information processing by the work management support device 1. In FIG. 1, the storage device 6 is shown as a device (e.g., a cloud server) separate from the memory of the computer on which the above-mentioned work management support program is installed. This is merely an example. Some or all of the information stored in the storage device 6 may be stored in the memory of the computer. In other words, the storage device 6 may constitute the work management support device 1. The various types of information stored in the storage device 6 include, for example, an inspector information database D10, an inspection location database D20, a work schedule information database D30, and a work schedule information database D40.

[0028] (Work management support device) As shown in Figure 1, the work management support device 1 includes an input unit 11, an output unit 12, an inspector coordination unit 13, a facility coordination unit 14, an inspector information acquisition unit 21, an inspection location information acquisition unit 22, a work schedule acquisition unit 23, a work schedule acquisition unit 24, an inspector determination unit 31, a travel route determination unit 32, and an evaluation unit 33.

[0029] The input unit 11 receives information input by an operator via the input device 2. The output unit 12 outputs the results of information processing by the work management support device 1. The inspector cooperation unit 13 transmits and receives information to and from the inspector information terminal 4. The facility cooperation unit 14 transmits and receives information to and from the facility information terminal 5. The transmitted and received information may include the current location information of the inspector transmitted from the inspector information terminal 4, a request for a change in work schedule transmitted from the inspector information terminal 4, and the like.

[0030] In addition, the information transmitted and received may include a request for an unscheduled inspection sent from the inspector information terminal 4 or the facility information terminal 5. In this case, the inspector cooperation unit 13 and the facility cooperation unit 14 serve as an unscheduled inspection request receiving unit that receives this request. However, an unscheduled inspection may also be requested by an operator via telephone. In this case, the operator inputs into the input device 2 that an unscheduled inspection is required, and the input unit serves as an unscheduled inspection request receiving unit.

[0031] The inspector information acquisition unit 21 acquires inspector information from an inspector information database D10. The inspection location information acquisition unit 22 acquires inspection location information from an inspection location information database D20. The work schedule acquisition unit 23 acquires future inspection work schedule information from a work schedule information database D30. The work schedule acquisition unit 24 acquires future work schedule information of inspectors from a work schedule information database D40.

[0032] The inspector determination unit 31 determines which inspectors should be dispatched to which inspection locations on a future work day. The movement route determination unit 32 determines the movement route that each inspector should take to patrol the inspection locations on that work day. The evaluation unit 33 refers to the determination results by the inspector determination unit 31 and the movement route determination unit 32 and evaluates the efficiency of the inspection work on that work day.

[0033] (Database) 2, the inspector information database D10 records inspector information. The inspector information includes inspector identification information that identifies multiple inspectors, proficiency level information that indicates the proficiency level of each inspector, and address information that indicates the address of each inspector. Proficiency is determined in management work based on age, years of work experience, amount of work experience, type and number of qualifications held, etc. For example, proficiency is evaluated on multiple levels (for example, 10 levels), with higher proficiency being assigned a higher value.

[0034] 3, the inspection location information database D20 records inspection location information. The inspection location information includes inspection location identification information that identifies multiple inspection locations (facilities), location information that indicates the location of each inspection location, required proficiency information that indicates the required proficiency level for inspection work at each inspection location, and standard work time information that indicates the standard work time required for inspection work at each inspection location.

[0035] The required proficiency level is quantified using the same evaluation and calculation methods as the proficiency level of each inspector. If the proficiency level is rated on a 10-point scale, the required proficiency level may also be rated on a 10-point scale. If the proficiency level is the same as or higher than the required proficiency level, the inspector with that level of proficiency can perform the inspection work with that level of proficiency without any problems. If the proficiency level is slightly below the required proficiency level, the inspector with that proficiency level may find it difficult to carry out the inspection work for that required proficiency level, but it is possible to complete the inspection work by properly following the established procedures, and it is expected that the proficiency level will improve through such experience.If the proficiency level is significantly below the required proficiency level, the inspector with that proficiency level will find it difficult to complete the inspection work for that required proficiency level, and therefore will not easily become proficient.

[0036] 4, the work schedule database D30 records work schedule information. The work schedule information includes work date information indicating future work dates, and scheduled work information indicating the inspection locations where inspection work should be performed and the type of work to be performed for each work day. 5, the work schedule database D40 records work schedule information. The work schedule information includes inspector identification information that identifies multiple inspectors, work time information that indicates the normal working hours of each inspector, and work day information that indicates whether each inspector is scheduled to work or take a vacation on a future business day (in the figure, ○ indicates a scheduled work day, and × indicates a scheduled vacation day).

[0037] (Work management support method) The operation of the work management support device 1 will be described below in accordance with the procedure of the work management support method shown in Figures 6 to 8. The work management support method shown in Figures 6 and 7 starts when an operator inputs a command to start processing, or starts automatically every predetermined period (every day). First, the inspector determination unit 31 determines future work dates to be processed (S1). For example, work dates several months in the future (2 to 3 months in the future) are determined to be the work dates to be processed.

[0038] Next, the work schedule acquisition unit 24 acquires work schedule information for the work day (S2), and the inspector information acquisition unit 21 acquires inspector information corresponding to the extracted inspector (S3). In this embodiment, since both the inspector information and the work schedule information include inspector identification information, it is possible to read out the inspector information of the extracted inspector by referencing the inspector identification information. Next, the work schedule acquisition unit 23 acquires work schedule information for the work day in question (S4), and the inspection location information acquisition unit 22 refers to the acquired work schedule information to acquire inspection location information for the inspection location where inspection work is to be performed on the work day in question (S5).

[0039] This allows the inspector determination unit 31 to refer to inspector information about inspectors who are scheduled to work on a work date several months in the future, and inspection location information about the inspection location where inspection work is to be performed on that work date. Next, the inspector determination unit 31 divides the extracted inspectors into multiple units (S11). The composition of each unit is determined by address or proficiency. Inspectors who live close to each other may be members of the same unit. Inspectors whose proficiency is below a predetermined value may form the same unit as inspectors whose proficiency is equal to or greater than the predetermined value. Note that a unit does not have to be composed of multiple inspectors, and may be composed of a single inspector.

[0040] Next, the proficiency level of each unit is set (S12). The proficiency level of a unit may be the highest proficiency level among one or more inspectors who make up the unit, or it may be the median value, the average value, or the average value excluding the lowest value. Next, the inspector determination unit 31 determines an inspection location to which an inspector can be dispatched for each unit based on the required proficiency level for the inspection work to be performed on that work day and the proficiency level of the unit (S13).

[0041] As described above, if the proficiency level is equal to the required proficiency level, the inspector can perform the inspection work without any problems. If the proficiency level of a unit reaches a trial threshold that is a predetermined amount lower than the required proficiency level required for inspection work at a certain inspection location, the inspector selection unit 31 selects the unit as a candidate inspector to perform inspection work at the inspection location. In other words, the inspector selection unit determines that the unit can be dispatched to the inspection location.

[0042] If the predetermined range is too large (i.e., if the trial threshold is significantly lower than the required proficiency level), the inspection task may be too difficult for the dispatched unit, and the unit may not be able to properly complete the inspection task. Therefore, the predetermined range is set to a relatively small value, for example, 1 or 2. Next, the inspector determination unit 31 determines one or more inspection locations that each unit should visit on the work day, so that only one unit is dispatched to each inspection location and some units are dispatched to all inspection locations (S14). At this time, the inspector determination unit 31 refers to the address information of the inspectors who make up each unit and the location information of the inspection locations, and determines the inspection locations that each unit should visit so that the addresses are as close to the locations as possible.

[0043] Next, once the movement route determination unit 32 has determined the inspection locations that each unit should visit, it determines the movement route of each unit so that it falls within the normal working hours of the inspectors who make up each unit (S15). At this time, each unit needs to move between inspection locations and perform inspection work at each inspection location within the normal working hours. If the sum of this movement time and work time is defined as the total work time, the movement route determination unit 32 determines the movement route so that the total work time is as short as possible.

[0044] The travel time is, for example, travel by car, and is estimated using a car navigation algorithm. The work time is estimated based on the standard work time included in the inspection location information. For an inspection location where the unit's proficiency level is equal to or higher than the required proficiency level, the work time of the unit at that inspection location is set to the standard work time. For an inspection location where the unit's proficiency level is equal to or higher than the trial threshold but lower than the required proficiency level, the work time of the unit at that inspection location is set to a corrected time that is corrected to be longer than the standard work time. The correction method is not particularly limited, and the standard work time may be multiplied by a predetermined coefficient, or a predetermined term may be added to the standard work time.

[0045] If the total work time of any unit exceeds the normal working hours (S16: N), the process is restarted from the process of determining the inspection location for each unit (S17: N → S14). If the total work time of any unit exceeds the normal working hours for a predetermined number of consecutive times (i.e., if the situation where the total work time exceeds the normal working hours does not improve no matter how many times the inspection location is changed) (S17: Y), the process is restarted from the process of assembling the units (S11).

[0046] If the total work time for all units is within normal working hours (S16: Y) and the processing results have not been temporarily saved in the memory of the work management support device 1 (S18: N), the calculation results of the total work time for each unit are temporarily saved in the memory of the work management support device 1 (S19). If step S17 is passed for the first time since the current processing started, the total work time to be compared does not exist in the memory. In this case, after the initial processing results are saved in memory, the processing is restarted from the process of determining the inspection location for each unit (S14).

[0047] If the number of times step S17 has been passed is two or more, the calculation result of the total work time to be compared exists in memory. In this case (S18: Y), as shown in Fig. 7, the evaluation unit 33 compares the most recently calculated total work time with the total work time to be compared stored in memory (S21). The processing result with the shorter total work time is overwritten in memory (S22). This process is repeated until the comparison process has been performed a predetermined number of times with the same unit configuration (S23: N → S14). When the comparison process has been performed a predetermined number of times with the same unit configuration, it is determined whether the comparison process has been performed with a predetermined number of unit configurations (S24). If the number is less than the predetermined number, the process returns to the process of assembling units and is repeated (S24: N → S11).

[0048] When the predetermined number is reached (S26: Y), the output unit 12 outputs the processing results stored in memory (S27). The results stored in memory indicate that each unit can complete the inspection work at each inspection location dispatched without delay, or can take some time to improve their skills, and the total work time of all units is kept as short as possible. This improves the efficiency of the inspection work.

[0049] In this way, if the work sites of inspectors on future work days are determined in advance and one of the inspectors is changed from scheduled to work to vacation, the same process as above is carried out for multiple inspectors excluding that inspector and the same inspection location. While Figures 6 and 7 show a normal process for determining the dispatch location of an inspector for a future work date, for example, several months in the future, the work management support method shown in Figure 8 is executed when a request for an extraordinary inspection is made. This extraordinary process is a process added to the normal process shown in Figures 6 and 7. The work support management device 1 can have both the function of executing the processes shown in Figures 6 and 7 and the function of executing the process shown in Figure 8.

[0050] First, a part capable of functioning as an extraordinary inspection request receiving unit receives a request for an extraordinary inspection (S51). Next, the worker selection unit 31 extracts the units of inspectors who are on duty that day (S52), and extracts the required proficiency level and location of the inspection location for the extraordinary inspection (S53). The worker selection unit 31 selects a unit that can perform the special inspection based on the proficiency level set for the unit and the required proficiency level required for the special inspection, starting from the unit that is patrolling the inspection site in a location closest to the location of the special inspection site (S54). When determining whether or not the special inspection can be performed, the range between the trial threshold and the required proficiency level may be narrower than that for normal inspection work.

[0051] The worker coordinating unit 13 requests an emergency inspection from the worker information terminal of the selected unit (S55). If the request is rejected for some reason, such as the lack of measuring instruments on hand to perform the emergency inspection (S56: N), the worker selection unit 31 reselects a unit (S54). If the request is approved (S56: Y), the movement route determination unit 32 adjusts the movement route of the unit in light of the work progress of the unit on that day (how far the unit has been able to patrol the inspection locations), the urgency of the special inspection, etc. (S57). In this case, too, the movement route is adjusted so as to shorten the total work time as much as possible. Next, the worker coordination unit 13 notifies the worker information terminal of the adjusted travel route (S58), and the facility coordination unit 14 notifies the facility information terminal of the schedule of the emergency inspection (e.g., the start time of work, etc.) determined based on the adjusted travel route (S59).

[0052] (Action and effect) With the inspection work management device 1 configured as described above, the inspector determination unit 31 can determine the most suitable inspector to perform the inspection work, taking into account the required proficiency level at the inspection site and the inspector's proficiency, before the inspector is actually dispatched to the inspection site. This can prevent a situation in which it is discovered that the inspector is unable to perform the inspection work only after arriving at the work site. This can avoid wasting time and effort and improve the efficiency of the inspection work.

[0053] Furthermore, when deciding which inspector to dispatch on a work day when inspection work is to be performed, inspectors who are available on that work day can be selected as candidates. Furthermore, since the inspector is decided before the work day, it is possible to prevent a situation in which it is discovered that the inspector cannot perform the inspection work only after arriving at the work site, and the inspector can prepare for the inspection work with ample time to spare.

[0054] Even if an unscheduled inspection is suddenly required at an inspection site, the inspector to perform the inspection is determined based on the required skill level for the job and the inspector's skill level before the inspector is actually dispatched, which helps to speed up the processing of the unscheduled inspection. If an inspector's proficiency level does not reach the required proficiency level for a certain work site but does reach a lower trial threshold, that inspector becomes a candidate for dispatch to that work site. When dispatched to that work site, this inspector will perform inspection work that is somewhat more difficult than his or her current skills. This will improve the inspector's skills. By appropriately setting the specified range (the difference between the required proficiency level and the trial threshold), it is possible to both prevent a situation in which an inspector arrives at the work site only to discover that he or she is unable to perform the inspection work and improve the inspector's skills.

[0055] When inspection work is to be performed at multiple inspection locations on a certain scheduled day, it is possible to have a certain inspector perform the inspection work at multiple inspection locations during their working hours, thereby supporting efficient inspection work.In this case, the standard work time for each inspection task and the travel time between inspection locations are taken into consideration, so the route can be accurately constructed so that the inspector's total working time in one day is less than or equal to their working hours.

[0056] The inspector selection unit can select the most suitable inspector to carry out the inspection work, taking into consideration the location of the inspection site and the inspector's address. This reduces travel time and improves work efficiency. In addition, because units are formed and dispatched to the inspection site, less skilled inspectors can form units with more skilled inspectors and perform inspection work while receiving guidance at the inspection site, which is expected to improve the skills of inspectors.

[0057] (Variation) The embodiments of the present invention have been described above, but the above configurations can be appropriately changed, added, and / or deleted within the scope of the present invention. In the above embodiment, the standard work time and the required skill level are uniformly determined depending on the inspection location, but the standard work time and the required skill level may be corrected depending on the inspection type and the season.

[0058] In the above embodiment, private electrical equipment is the subject of inspection, but the present invention can also be suitably applied to inspection work of other equipment. [Explanation of symbols]

[0059] 1. Inspection work management device 6 Storage device 11 Input section 12 Output section 13 Inspector Coordination Department 14 Facility Cooperation Department 21 Inspector Information Acquisition Department 22 Inspection location information acquisition unit 23 Work Schedule Acquisition Department 24 Work schedule acquisition department 31 Inspector Determination Department 32 Movement route determination unit 33 Evaluation Department D10 Inspector Information Database D20 Inspection location information database D30 Work Schedule Information Database D40 Work Schedule Information Database

Claims

1. an inspector information acquisition unit that acquires inspector information including at least a plurality of inspectors and their proficiency levels; an inspection location information acquisition unit that acquires inspection location information including at least a plurality of inspection locations and required skill levels for inspection work to be performed there; an inspector determination unit that determines, for each inspection location, the most suitable inspector among the plurality of inspectors to perform the inspection work at the inspection location based on the required proficiency level at the inspection location and the proficiency level of the inspector; a route determination unit that determines a route for the inspector to visit the plurality of inspection locations so that the inspector does not exceed a predetermined working time; Equipped with the inspector determination unit selects the inspector whose proficiency level has reached a trial threshold that is lower by a predetermined amount than the required proficiency level at the inspection location, as a candidate inspector to perform the inspection work at the inspection location; The inspection location information includes a standard work time, which is a standard required time for the inspection work at the inspection location, The route determination unit calculates a total work time of the inspector based on the standard work time and travel time for the inspection location where the proficiency level is equal to or higher than the required proficiency level, and determines the route of the inspector so that the total work time is equal to or less than the working time, while calculating a total work time of the inspector based on a corrected time corrected to be longer than the standard work time and the travel time for the inspection location where the proficiency level is equal to or higher than the trial threshold and lower than the required proficiency level, and determines the route of the inspector so that the total work time is equal to or less than the working time. Inspection work management device.

2. a work schedule acquisition unit that acquires a scheduled date on which the inspection work is to be performed at the inspection location; a work schedule acquisition unit that acquires future work schedules of the inspectors; Further provided with The inspector determination unit determines the inspector to perform the inspection work at the inspection location on a scheduled date based on the required proficiency level at the inspection location where the inspection work is to be performed on the scheduled date and the proficiency levels of the inspectors who are available to work on the scheduled date. The inspection work management device according to claim 1.

3. An emergency inspection request receiving unit that receives a request that emergency inspection work is required at any one of the plurality of inspection locations, The inspector determination unit determines the inspector to perform the extraordinary inspection work based on the required proficiency level for the extraordinary inspection work and the proficiency level of the inspector working on that day. The inspection work management device according to claim 2.

4. The inspector information includes the address of the inspector, and the inspection location information includes the address of the inspection location, The inspector determination unit determines the inspector to perform the inspection work at the inspection location based on the location of the inspection location and the address of the inspector. The inspection work management device according to any one of claims 1 to 3.

5. The inspector determination unit determines a set of inspection units consisting of one or more inspectors, and determines which inspection unit will perform the inspection work at the inspection location. The inspection work management device according to any one of claims 1 to 4.

6. Acquire inspector information including at least a plurality of inspectors and their proficiency levels; acquiring inspection location information including at least a plurality of inspection locations and the required skill levels for inspection work to be performed there; determining, for each of the inspection locations, to have the most suitable inspector among the plurality of inspectors perform the inspection work at the inspection location based on the required proficiency level at the inspection location and the proficiency level of the inspector; a route determination unit that determines a route for the inspector to visit the plurality of inspection locations so that the inspector does not exceed a predetermined working time; Prepared for this, Selecting the inspector whose proficiency level has reached a trial threshold that is lower by a predetermined amount than the required proficiency level at the inspection location as a candidate inspector to perform the inspection work at the inspection location; The inspection location information includes a standard work time, which is a standard required time for the inspection work at the inspection location, For the inspection locations where the proficiency level is equal to or greater than the required proficiency level, a total work time of the inspector is calculated based on the standard work time and travel time, and the route of the inspector is determined so that the total work time is equal to or less than the working time, while for the inspection locations where the proficiency level is equal to or greater than the trial threshold and less than the required proficiency level, a total work time of the inspector is calculated based on a corrected time corrected to be longer than the standard work time and the travel time, and the route of the inspector is determined so that the total work time is equal to or less than the working time. Inspection work management methods.

7. 7. A method for managing inspection work according to claim 6, Inspection work management program.

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