Service response method and apparatus

Abstract

A service response method and apparatus. The method comprises: in response to a service demand instruction, acquiring energy replenishment demand information of a target vehicle corresponding to the service demand instruction; on the basis of the energy replenishment demand information, determining from at least one service subject to be selected a target service subject corresponding to the service demand instruction; on the basis of the energy replenishment demand information, determining from at least one station to be selected a target station corresponding to the service demand instruction; and acquiring location information of the target station, and sending the energy replenishment demand information and the location information of the target station to the target service subject, such that the target service subject moves the target vehicle to the target station for energy replenishment. The present application can save the time consumed during energy replenishment of target vehicles, thereby improving the valet energy replenishment efficiency.

Description

Service response method and device

[0001] This application claims priority to the Chinese patent application filed with the China Patent Office on February 18, 2024, with application number 202410181353.X and application name “Business Response Method and Device”, the entire contents of which are incorporated by reference into this application. Technical Field

[0002] The present application relates to the field of vehicle management technology, and in particular to a service response method and device. Background Art

[0003] Market demand for new energy vehicles (NEVs) is growing rapidly, but the development of public charging infrastructure is currently slow, making it difficult for some NEV users to find suitable charging stations. Furthermore, in some cases, the battery capacity of NEVs may not be sufficient for long-distance driving, which also increases the charging needs of NEV users.

[0004] New energy vehicle charging technology is a charging service for new energy vehicles (such as electric vehicles). It solves the problem of difficulty in charging new energy vehicles during use by providing charging services to owners who are unable to charge their own batteries.

[0005] Common valet charging technology not only requires the car owner and customer service staff to hand over the vehicle, but also the customer service staff needs to manually locate the charging station and find a charging space, making valet charging inefficient. Summary of the Invention

[0006] The present application provides a service response method and device to solve the problem of low efficiency of energy replenishment for customers.

[0007] In a first aspect, the present application provides a service response method, comprising:

[0008] In response to the business demand instruction, obtaining energy replenishment demand information of a target vehicle corresponding to the business demand instruction;

[0009] Based on the energy replenishment demand information, determining a target business object corresponding to the business demand instruction from at least one business object to be selected;

[0010] Based on the energy replenishment demand information, determining a target station corresponding to the service demand instruction from at least one to-be-selected station;

[0011] The location information of the target station is obtained, and the energy replenishment demand information and the location information of the target station are sent to the target business object, so that the target business object moves the target vehicle to the target station for energy replenishment.

[0012] In one embodiment,

[0013] The energy replenishment demand information includes the pickup location information of the target vehicle;

[0014] The determining, based on the energy replenishment demand information, a target business object corresponding to the business demand instruction from at least one business object to be selected, includes:

[0015] Determining a first area to be selected based on the vehicle pickup location information and a preset first range value;

[0016] taking the business object in the first to-be-selected area as the to-be-selected business object;

[0017] and determining a second area to be selected based on the vehicle pickup location information and a preset second range value;

[0018] The station located in the second to-be-selected area is used as the to-be-selected station.

[0019] In one embodiment, determining a target business object corresponding to the business demand instruction from at least one to-be-selected business object based on the energy replenishment demand information further includes:

[0020] Acquire characteristic information of the business object to be selected;

[0021] The target business object is determined according to the energy replenishment demand information and the characteristic information.

[0022] In one embodiment, the energy replenishment demand information includes the initiation time corresponding to the business demand instruction and the return time corresponding to the target vehicle;

[0023] The characteristic information includes location information and order-accepting time period information corresponding to the plurality of business objects to be selected;

[0024] The determining the target service object according to the energy replenishment demand information and the characteristic information includes:

[0025] Calculating first reference values ​​corresponding to a plurality of the to-be-selected business objects according to a preset first weight value, the initiation time, and the order-acceptable time period information;

[0026] Calculating second reference values ​​corresponding to the plurality of business objects to be selected based on a preset second weight value, the vehicle return time, and the order-accepting time period information;

[0027] Calculating third reference values ​​corresponding to the plurality of business objects to be selected according to a preset third weight value, location information corresponding to the plurality of business objects to be selected, and the vehicle pickup location information;

[0028] Calculating first target reference values ​​corresponding to a plurality of the to-be-selected business objects according to the first reference value, the second reference value, and the third reference value;

[0029] The target business object is determined from the plurality of business objects to be selected according to the first target reference value.

[0030] In one embodiment, the energy replenishment demand information includes the return location information corresponding to the target vehicle;

[0031] After sending the energy replenishment demand information and the location information of the target station to the target business object so that the target business object moves the target vehicle to the target station for energy replenishment, the method further includes:

[0032] A return instruction is generated at the time of returning the vehicle, and the return instruction and the return location information are sent to the target business object, so that the target business object moves the target vehicle after the charging is completed from the target station to the position corresponding to the return location information according to the return instruction.

[0033] In one embodiment, the method further comprises:

[0034] Generate a dispatch instruction and send the dispatch instruction to the target business object;

[0035] The determining, based on the configuration information, a target station corresponding to the service demand instruction from at least one station to be selected includes:

[0036] In response to a confirmation instruction issued by the target business object regarding the dispatch instruction, a target station corresponding to the business demand instruction is determined from at least one station to be selected according to the configuration information.

[0037] In one embodiment, the method further comprises:

[0038] In response to a rejection instruction issued by the target business object with respect to the dispatch instruction, determining a new target business object from the remaining business objects to be selected except the target business object according to the first target reference value;

[0039] The sending the energy replenishment demand information and the location information of the target station to the target business object so that the target business object moves the target vehicle to the target station for energy replenishment processing includes:

[0040] The energy replenishment demand information and the location information of the target station are sent to a new target business object, so that the new target business object moves the target vehicle to the target station for energy replenishment.

[0041] In one embodiment, the determining, based on the energy replenishment demand information, a target station corresponding to the service demand instruction from at least one to-be-selected station further includes:

[0042] Obtaining configuration information of the station to be selected;

[0043] The target station is determined according to the energy replenishment demand information and the configuration information.

[0044] In one embodiment, the configuration information includes location information, number of charging piles, charging power value, and vacant parking space value corresponding to the plurality of stations to be selected;

[0045] The determining the target station according to the energy replenishment demand information and the configuration information includes:

[0046] Calculating fourth reference values ​​corresponding to the plurality of stations to be selected according to a preset fourth weight value and the number of charging piles;

[0047] Calculating fifth reference values ​​corresponding to the plurality of stations to be selected according to a preset fifth weight value and the charging power value;

[0048] Calculating sixth reference values ​​corresponding to the plurality of stations to be selected according to a preset sixth weight value, location information corresponding to the plurality of stations to be selected, and the vehicle pickup location information;

[0049] Calculating seventh reference values ​​corresponding to the plurality of stations to be selected according to a preset seventh weight value and the number of vacant parking spaces;

[0050] calculating an eighth reference value according to the fourth weight value, the fifth weight value, the sixth weight value, and the seventh weight value;

[0051] calculating second target reference values ​​corresponding to a plurality of stations to be selected according to the fourth reference value, the fifth reference value, the sixth reference value, the seventh reference value, and the eighth reference value;

[0052] The target station is determined from the plurality of stations to be selected according to the second target reference value.

[0053] In a second aspect, the present application provides a service response device, comprising:

[0054] An acquisition module, configured to, in response to a business demand instruction, acquire energy replenishment demand information of a target vehicle corresponding to the business demand instruction;

[0055] A first determining module is configured to determine, based on the energy replenishment demand information, a target business object corresponding to the business demand instruction from at least one business object to be selected;

[0056] A second determining module is configured to determine, based on the energy replenishment demand information, a target station corresponding to the service demand instruction from at least one station to be selected;

[0057] The sending module is used to obtain the location information of the target station and send the energy replenishment demand information and the location information of the target station to the target business object, so that the target business object moves the target vehicle to the target station for energy replenishment.

[0058] The above-mentioned service response method and device can directly filter out the target business object that provides valet charging service for the vehicle to be charged from at least one business object, and filter out the target station that provides charging service for the vehicle to be charged from at least one station according to the power-related information and charging-related information of the vehicle to be charged. This directly provides the business object with the location information of the optimal charging station, eliminating the need for manual positioning of the charging station. Through the automated screening and processing of business objects and charging stations, the time consumed in the target vehicle charging process is saved and the efficiency of valet charging is improved. BRIEF DESCRIPTION OF THE DRAWINGS

[0059] FIG1 is an application environment diagram of a service response method according to an embodiment of the present invention;

[0060] FIG2 is a schematic diagram of a process flow of a service response method according to an embodiment of the present invention;

[0061] FIG3 is a schematic diagram of a process flow of a service response method according to an embodiment of the present invention;

[0062] FIG4 is a schematic diagram of a process flow of a service response method according to an embodiment of the present invention;

[0063] FIG5 is a schematic diagram of a process flow of a service response method according to an embodiment of the present invention;

[0064] FIG6 is a schematic diagram of a process flow of a service response method according to an embodiment of the present invention;

[0065] 7 is a schematic diagram of a process flow of a service response method according to an embodiment of the present invention;

[0066] FIG8 is a schematic diagram of a process flow of a service response method according to an embodiment of the present invention;

[0067] FIG9 is a schematic diagram of a process flow of a service response method according to an embodiment of the present invention;

[0068] FIG10 is a schematic diagram of a process flow of a service response method according to an embodiment of the present invention;

[0069] 11 is a block diagram of a service response device according to an embodiment of the present invention;

[0070] FIG12 is a diagram showing the internal structure of a computer device according to an embodiment of the present invention. DETAILED DESCRIPTION

[0071] Exemplary embodiments will be described in detail herein, with examples illustrated in the accompanying drawings. In the following description, when referring to the drawings, identical numerals in different figures represent identical or similar elements, unless otherwise indicated. The embodiments described in the following exemplary embodiments are not intended to represent all embodiments consistent with the present application. Rather, they are merely examples of apparatus and methods consistent with certain aspects of the present application, as detailed in the appended claims.

[0072] The service response method provided in the embodiment of the present application can be applied in the application environment shown in Figure 1. In this embodiment, the first terminal 102 communicates with the first server 104 via the network, and the server 104 communicates with at least one second terminal 106 and at least one second server 108 corresponding to the site via the network.

[0073] For example, the service response method is applied to a first terminal 102. Upon receiving a service demand instruction, the first terminal 102 obtains energy recharge requirement information for a target vehicle corresponding to the service demand instruction. Based on the energy recharge requirement information, the first terminal 102 determines a target service object corresponding to the service demand instruction from at least one selected service object. Subsequently, based on the energy recharge requirement information, the first terminal 102 determines a target station corresponding to the service demand instruction from at least one selected station. Finally, the first terminal 102 obtains the location information of the target station from the data storage system of a second server 108 at the target station. The first terminal 102 and the second terminal 106 corresponding to the target service object transmit the energy recharge requirement information and the location information of the target station to the second terminal 106 corresponding to the target service object, so that the target service object moves the target vehicle to the target station for energy recharge. The first terminal 102 and the second terminal 106 can be, but are not limited to, various personal computers, laptops, smartphones, tablets, IoT devices, and portable wearable devices. IoT devices can include smart speakers, smart TVs, smart air conditioners, smart in-vehicle devices, and the like. Portable wearable devices can include smart watches, smart bracelets, head-mounted devices, and the like. The first server 104 and the second server 108 can be implemented as independent servers or as a server cluster consisting of multiple servers. The first terminal 102 and the first server 104 , the first server 104 and the second terminal 106 , and the first server 104 and the second server 108 may be directly or indirectly connected via wired or wireless communication, such as via a network connection.

[0074] For another example, the message processing method is applied to the first server 104. When the first terminal 102 receives a business demand instruction, it sends the business demand instruction to the first server 104. The first server 104 obtains the energy replenishment demand information of the target vehicle corresponding to the business demand instruction according to the business demand instruction, and stores the energy replenishment demand information of the target vehicle in the data storage system; and based on the energy replenishment demand information, determines the target business object corresponding to the business demand instruction from at least one business object to be selected; then, based on the energy replenishment demand information, determines the target station corresponding to the business demand instruction from at least one station to be selected; finally, obtains the location information of the target station from the data storage system of the second server 108 of the target station, and sends the energy replenishment demand information and the location information of the target station to the second terminal 106 corresponding to the target business object, so that the target business object moves the target vehicle to the target station for energy replenishment. It can be understood that the data storage system can be an independent storage device, or the data storage system can be located on the first server 104 or the second server 108, or the data storage system can be located on another terminal.

[0075] In one embodiment, a service response method is provided. This embodiment uses the method applied to a first terminal as an example for illustration. It is understood that the method can also be applied to a first server, or to a system including the first terminal and the first server, and implemented through interaction between the first terminal and the first server. As shown in FIG2 , the service response method includes:

[0076] Step 202: In response to the business demand instruction, obtain energy replenishment demand information of the target vehicle corresponding to the business demand instruction.

[0077] A service request instruction refers to an instruction to recharge a specific new energy vehicle on behalf of the customer. For example, the service request instruction may be issued by the owner of the new energy vehicle through a fixed component on the human-computer interface of the first terminal. The fixed component may be a pre-built page or mini-program by the recharging service provider.

[0078] Owners of new energy vehicles can pre-register their accounts and bind their vehicles to fixed components. The vehicle bound to the account that issues the business demand instruction can be understood as the above-mentioned target vehicle, which is a new energy vehicle that needs to be recharged.

[0079] Recharging requirement information refers to the target vehicle's energy-related and recharging-related information. For example, this information may include the target vehicle's current battery level and range, the target vehicle's parking location before recharging, the desired charging level, the desired charging mode, the desired return time and location after recharging, and other information. The recharging requirement information may be pre-entered by the owner of the new energy vehicle on a fixed component and sent to the first terminal along with the service demand instruction.

[0080] Step 204: Based on the energy replenishment demand information, determine a target business object corresponding to the business demand instruction from at least one business object to be selected.

[0081] The business object to be selected refers to at least one customer service staff member who can provide valet charging service for the target vehicle.

[0082] The target business object refers to the customer service personnel who are finally determined to provide charging services for the target vehicle.

[0083] In this embodiment, the first terminal automatically selects a customer service representative who will ultimately provide the charging service for the target vehicle from at least one customer service representative who can provide the charging service for the target vehicle based on the power-related information and charging-related information corresponding to the target vehicle, thereby realizing automated screening and determination of customer service representatives.

[0084] Step 206: Based on the energy replenishment demand information, determine a target station corresponding to the business demand instruction from at least one station to be selected.

[0085] The station to be selected refers to a place that can provide charging services for the target vehicle. The station is usually equipped with charging piles or charging equipment, which can charge new energy vehicles such as electric vehicles and hybrid vehicles.

[0086] The target station refers to the station that is finally determined and will be used to provide charging services for the target vehicle.

[0087] In this embodiment, the first terminal automatically selects a station that ultimately provides charging services for the target vehicle from at least one location that can provide charging services for the target vehicle based on the charging-related information corresponding to the target vehicle, thereby realizing automated screening and determination of charging stations.

[0088] Step 208: Acquire the location information of the target station, and send the energy replenishment demand information and the location information of the target station to the target business object, so that the target business object moves the target vehicle to the target station for energy replenishment.

[0089] As an example, multiple business objects to be selected in this embodiment are pre-bound to the second terminal. After determining the target business object, the first terminal can send the location information of the target station and the energy replenishment demand information of the target vehicle to the second terminal corresponding to the target business object. The target business object obtains the location information of the target station and the energy replenishment demand information of the target vehicle through the human-computer interaction interface of the second terminal, and moves the target vehicle from the parking position before energy replenishment to the target station according to the location information of the target station and the energy replenishment demand information of the target vehicle for vehicle energy replenishment processing.

[0090] In the above-mentioned business response method, when the first terminal receives the business demand instruction issued by the owner of the new energy vehicle, it can obtain the corresponding power-related information and charging-related information of the vehicle to be charged, and directly select the target business object for providing valet charging service for the vehicle to be charged from at least one customer service personnel according to the power-related information and charging-related information of the vehicle to be charged, and select the target station for providing charging service for the vehicle to be charged from at least one station. The customer service personnel can directly obtain the location information of the optimal charging station without the need for manual positioning of the charging station. Through the automated screening and processing of the customer service personnel and the charging station, the time spent in the charging process of the target vehicle is saved, and the efficiency of valet charging is improved.

[0091] As shown in FIG3 , in some optional embodiments, the energy replenishment demand information includes the pickup location information of the target vehicle;

[0092] Step 204 includes:

[0093] Step 204a: Determine a first area to be selected based on the vehicle pickup location information and a preset first range value;

[0094] Step 204b: select the business objects in the first to-be-selected area as the to-be-selected business objects;

[0095] And step 204c, determining a second area to be selected based on the vehicle pickup location information and a preset second range value;

[0096] Step 204d: select the stations in the second to-be-selected area as the stations to be selected.

[0097] The vehicle pickup location information refers to the parking location of the target vehicle before recharging. The vehicle pickup location information may be, for example, the actual location of the first terminal when the owner of the new energy vehicle issues the service request instruction. Alternatively, the vehicle pickup location information may be manually input by the owner of the new energy vehicle in a fixed component.

[0098] The first terminal can use the vehicle pickup location information as the center of the circle and the first range value as the radius to divide the first area to be selected, and obtain the real-time location information of all business objects in real time, and then use the business objects whose real-time locations are within the first area to be selected as the business objects to be selected.

[0099] The first terminal can also use the vehicle pickup location information as the center of the circle and the second range value as the radius to divide the second area to be selected, and then obtain the actual location information of multiple pre-stored stations from the first server, and select the stations whose actual locations are within the second area to be selected as the stations to be selected.

[0100] Alternatively, the second range value may be determined according to the drivable mileage information of the target vehicle.

[0101] In this embodiment, the first terminal uses the distance between the business object and the target vehicle and the distance between the station and the target vehicle as screening conditions by pre-setting the first range value and the second range value, thereby screening out business objects and stations that are too far away from the target vehicle, achieving the first round of rapid filtering of business objects and stations, and saving the time spent on determining the target business object and target station during the target vehicle charging process.

[0102] As shown in FIG4 , in some optional embodiments, step 204 further includes:

[0103] Step 2042: Acquire feature information of the business object to be selected;

[0104] Step 2044: Determine the target business object based on the energy replenishment demand information and characteristic information.

[0105] The characteristic information of the business object to be selected refers to the status-related information corresponding to the business object. As an example, the characteristic information may include the personal information of the customer service personnel, the actual location, the time period when the energy replenishment service can be provided, the comprehensive score of the past energy replenishment service, and other information. It should be noted that the personal information and related data of the customer service personnel involved in this application are all information and data authorized by the customer service personnel or fully authorized by multiple parties, and the collection, use and processing of the relevant data must comply with relevant regulations.

[0106] In this embodiment, the first terminal uses the characteristic information of the business object to be selected as a screening condition, thereby screening out business objects that are not suitable for providing energy replenishment services to the target vehicle after comprehensive evaluation, achieving accurate screening and filtering of business objects, and saving time in determining the target business object during the energy replenishment process of the target vehicle.

[0107] Optionally, as shown in FIG5 , in some optional embodiments, the energy replenishment demand information includes the initiation time corresponding to the business demand instruction and the return time corresponding to the target vehicle;

[0108] The characteristic information includes location information and order-accepting time period information corresponding to multiple business objects to be selected;

[0109] Step 2044 includes:

[0110] Step 20441: Calculate first reference values ​​corresponding to a plurality of to-be-selected business objects based on a preset first weight value, initiation time, and order-accepting time period information;

[0111] Step 20442: Calculate second reference values ​​corresponding to multiple business objects to be selected based on the preset second weight value, the vehicle return time, and the order-accepting time period;

[0112] Step 20443: Calculate third reference values ​​corresponding to the multiple business objects to be selected based on a preset third weight value, location information corresponding to the multiple business objects to be selected, and the vehicle pickup location information;

[0113] Step 20444: Calculate first target reference values ​​corresponding to a plurality of to-be-selected business objects based on the first reference value, the second reference value, and the third reference value;

[0114] Step 20445: Determine a target business object from multiple business objects to be selected based on the first target reference value.

[0115] In step 20441, the first terminal can calculate the first time difference between the initiation time and the end time of the order-accepting time period information based on the initiation time corresponding to the business demand instruction and the order-accepting time period information corresponding to the business object to be selected, and determine the first reference value based on the quotient of the first time difference, the total length of the order-accepting time period information and the first weight value. The first reference value is used to represent the length of the remaining working time of the business object to be selected. The longer the remaining working time, the more suitable the business object to be selected is for the energy replenishment service on behalf of the customer.

[0116] In step 20442, the first terminal can calculate a second time difference between the end of the available order time period and the return time based on the return time corresponding to the service demand instruction and the available order time period corresponding to the selected service object. The terminal then determines a second reference value based on the quotient of the second time difference and the first time difference and a second weight value. The second reference value represents the time difference between the remaining operating time of the selected service object and the return time. The longer the time difference between the remaining operating time and the return time, the less suitable the selected service object is for valet charging services. Alternatively, if the return time is still within the available order time period corresponding to the selected service object, the time difference between the remaining operating time of the selected service object and the return time is zero.

[0117] In step 20443, the first terminal can calculate the distance values ​​between the actual positions of multiple business objects to be selected and the target vehicle based on the location information corresponding to the business objects to be selected and the vehicle pick-up location information, and determine the third reference value based on the quotient of the distance value, the first range value and the third weight value. The third reference value is used to represent the distance between the business object to be selected and the target vehicle. The longer the distance to the target vehicle, the less suitable the business object to be selected is for the valet charging service.

[0118] In step 2044, the first target reference value can be calculated using the following formula:

[0119] Among them, S1 represents the first target reference value, ω1 represents the first weight value, t1 represents the time difference between the initiation time and the end time of the order-accepting period information, T represents the total length of the order-accepting period information, and ω2 represents the second weight value. represents the first reference value; t2 represents the time difference between the available order period and the return time; L represents the time difference between the initiation time and the end time of the available order period; represents the second reference value; ω3 represents the third weight value, d i represents the distance between the location information corresponding to the i-th business object to be selected and the vehicle pickup location information, where i∈N, N is the total number of business objects to be selected, and D represents the first range value; Indicates the third reference value.

[0120] As shown in FIG6 , in some optional embodiments, the energy replenishment demand information includes the return location information corresponding to the target vehicle;

[0121] After step 208, the following steps are also included:

[0122] Step 209: Generate a return instruction at the time of returning the vehicle, and send the return instruction and the return location information to the target business object, so that the target business object moves the target vehicle after the charging is completed from the target station to the location corresponding to the return location information according to the return instruction.

[0123] The vehicle return location information refers to the desired parking location of the target vehicle after charging is completed.

[0124] The vehicle return instruction refers to an instruction sent to the target business object, prompting the target business object to return the target vehicle. The target business object goes to the target station according to the vehicle return instruction and moves the target vehicle to the location corresponding to the vehicle return location information.

[0125] The first terminal can also generate a return instruction at a preset time before the return time. The preset time can be 30 minutes. Then the target business object can receive the return instruction 30 minutes before the return time and move the target vehicle from the target station to the position corresponding to the vehicle exchange location information within the preset time. Alternatively, the first terminal can estimate the moving time based on the distance between the target station and the position corresponding to the return location information, and use the moving time as the above-mentioned preset time.

[0126] In this embodiment, the first terminal can monitor in real time whether the target vehicle has arrived at the return time, and when the target vehicle needs to be returned, prompt the target business object to return the vehicle, thereby ensuring that the valet charging service can be completed smoothly, improving the charging efficiency and charging service quality.

[0127] As shown in FIG7 , in some optional embodiments, the service response method further includes:

[0128] Generate dispatch instructions and send them to the target business object;

[0129] Step 206 includes: Step 206a, in response to the confirmation instruction issued by the target business object for the dispatch instruction, determining the target station corresponding to the business demand instruction from at least one station to be selected according to the configuration information.

[0130] The dispatch instruction refers to an instruction sent to the target business object to inquire the target business object whether to provide the target vehicle with energy replenishment service.

[0131] The confirmation instruction refers to the reply instruction issued by the target business object to confirm the implementation of the energy replenishment service for the target vehicle.

[0132] In this embodiment, when the first terminal receives a confirmation instruction issued by the target business object in response to the dispatch instruction, it can be considered that the target business object has been determined. At this time, the target station is further determined to prevent the situation where there is no business object to accept the business demand instruction, but the first terminal has already performed subsequent station screening, thereby avoiding waste of computing resources.

[0133] As shown in FIG8 , in some optional embodiments, step 206 includes:

[0134] Step 206b: In response to the rejection instruction issued by the target business object for the dispatch instruction, a new target business object is determined from the remaining business objects to be selected except the target business object according to the first target reference value;

[0135] Step 208 includes: Step 208a, sending the energy replenishment demand information and the location information of the target station to the new target business object, so that the new target business object moves the target vehicle to the target station for energy replenishment processing.

[0136] The confirmation instruction refers to a reply instruction issued by the target business object to refuse the recharging service for the target vehicle.

[0137] In this embodiment, when the first terminal receives a rejection instruction issued by the target business object in response to the dispatch instruction, it can be considered that the currently screened target business object refuses to provide energy replenishment service for the target vehicle. At this time, the first terminal needs to determine a new target business object from the remaining business objects to be selected except the target business object; and, in step 208a, the first terminal will be able to send the energy replenishment demand information and the location information of the target station to the new target business object, so that the new target business object will move the target vehicle to the target station for energy replenishment processing.

[0138] Alternatively, the first terminal may start timing after sending the dispatch instruction to the target business object. When the timing reaches a preset time threshold and the first terminal does not receive a confirmation instruction from the target business object regarding the dispatch instruction, it can be considered that the currently screened target business object has ignored the dispatch instruction of the target vehicle, that is, it has refused to provide energy replenishment service to the target vehicle. At this time, the first terminal needs to determine a new target business object from the remaining business objects to be selected except the target business object; and, in step 208a, the first terminal will be able to send the energy replenishment demand information and the location information of the target station to the new target business object, so that the new target business object will move the target vehicle to the target station for energy replenishment processing.

[0139] As shown in FIG9 , in some optional embodiments, step 208 includes:

[0140] Step 2082: Obtain configuration information of the station to be selected;

[0141] Step 2084: Determine the target station based on the energy replenishment demand information and configuration information.

[0142] The configuration information for the selected station refers to the equipment-related and operation-related information corresponding to the station. For example, the configuration information may include the station's location information, the number of charging piles, the charging type, the charging power, the device interface type, the device status, the parking space status corresponding to the device, the supported charging payment methods, and the charging fee information.

[0143] In this embodiment, the first terminal uses the configuration information of the station to be selected as a screening condition, thereby screening out stations that are not suitable for providing charging services for the target vehicle after comprehensive evaluation, achieving accurate screening and filtering of stations, and saving time in determining the target station during the target vehicle's energy charging process.

[0144] Optionally, as shown in FIG10 , in some optional embodiments, the configuration information includes location information, number of charging piles, charging power values, and vacant parking space values ​​corresponding to a plurality of stations to be selected;

[0145] Step 2084 includes:

[0146] Step 20841: Calculate fourth reference values ​​corresponding to multiple stations to be selected based on a preset fourth weight value and the number of charging piles;

[0147] Step 20842: Calculate fifth reference values ​​corresponding to multiple stations to be selected based on a preset fifth weight value and a charging power value;

[0148] Step 20843: Calculate sixth reference values ​​corresponding to the multiple stations to be selected based on the preset sixth weight value, the location information corresponding to the multiple stations to be selected, and the vehicle pickup location information;

[0149] Step 20844: Calculate seventh reference values ​​corresponding to multiple stations to be selected based on the preset seventh weight value and the number of available parking spaces;

[0150] Step 20845: Calculate an eighth reference value based on the fourth weight value, the fifth weight value, the sixth weight value, and the seventh weight value;

[0151] Step 20846: Calculate second target reference values ​​corresponding to a plurality of stations to be selected based on the fourth reference value, the fifth reference value, the sixth reference value, the seventh reference value, and the eighth reference value;

[0152] Step 20847: Determine a target station from multiple stations to be selected based on the second target reference value.

[0153] In step 20841, the first terminal can use the product of the number of charging piles and the fourth weight value as the fourth reference value. The fourth reference value is used to represent the number of charging piles in the station to be selected. The more charging piles there are, the more suitable the station to be selected is for charging services for the target vehicle.

[0154] In step 20842, the first terminal can use the product of the charging power value and the fifth weight value as the fifth reference value. The fifth reference value is used to represent the size of the charging power value of the station to be selected. The larger the charging power value of the station to be selected, the more suitable the station to be selected is for charging services for the target vehicle.

[0155] In step 20843, the first terminal can calculate the distance values ​​between the actual positions of multiple stations to be selected and the target vehicle based on the location information corresponding to the stations to be selected and the vehicle pick-up location information, and use the product of the distance value and the sixth weight value as the sixth reference value. The sixth reference value is used to represent the distance between the station to be selected and the target vehicle. The longer the distance to the target vehicle, the less suitable the station to be selected is for the valet charging service.

[0156] In step 20844, the first terminal can use the product of the seventh weight value and the number of vacant parking spaces as the seventh reference value. The seventh reference value is used to represent the size of the vacant parking space value of the station to be selected. The larger the vacant parking space value, the more suitable the station to be selected is for charging services for the target vehicle.

[0157] In step 2084, the first target reference value can be calculated using the following formula:

[0158] Among them, S2 represents the second target reference value, ω4 represents the fourth weight value, V1 represents the number of charging piles, ω4V1 represents the fourth reference value, ω5 represents the fifth weight value, V2 represents the charging power value; ω5V2 represents the fifth reference value; ω6 represents the sixth weight value, d j represents the distance between the actual position of the jth station to be selected and the target vehicle; j∈M, M represents the number of stations to be selected; ω6d j Represents the sixth reference value; ω7 represents the seventh weight value, V3 represents the number of vacant parking spaces, ω7V3 represents the seventh reference value, ω4+ω5+ω6+ω7 represents the eighth reference value.

[0159] In some optional embodiments, the service response method further includes:

[0160] When the number of available parking spaces at the target station is lower than the preset threshold, a reservation instruction is generated and sent to the target station. The target station is used to determine the target charging pile according to the reservation instruction, and lock the charging gun corresponding to the target charging pile and the ground lock of the corresponding parking space corresponding to the target charging pile.

[0161] The reservation instruction refers to the instruction to reserve the use of the vacant charging piles and corresponding parking spaces at the target station.

[0162] In this embodiment, the first terminal can monitor the number of available parking spaces at the target station in real time. When the number of available parking spaces is lower than a preset value threshold, it can be considered that the charging resources of the target station are tight. At this time, the first terminal generates a reservation instruction and sends it to the second server corresponding to the target station. The second server selects any one of the available parking spaces at the target station according to the reservation instruction, and uses the charging pile corresponding to the selected parking space as the target charging pile. It then locks the charging gun of the target charging pile and the ground lock on the parking space corresponding to the target charging pile until the second server receives the unlocking instruction corresponding to the target vehicle sent by the first terminal. It then unlocks the charging gun of the target charging pile and the ground lock on the parking space corresponding to the target charging pile, preventing the target business object from having to find another station to recharge the target vehicle due to the lack of available charging piles at the target station, thereby ensuring that the target vehicle can receive charging services at the target station and improving the recharging efficiency.

[0163] In some optional embodiments, the service response method further includes:

[0164] Get the permission token corresponding to the target vehicle;

[0165] The authorization token is sent to the target business object, so that the target business object unlocks the target vehicle according to the authorization token.

[0166] The authority token is used for interactive authentication between the target business object and the target vehicle. After determining the target business object, the first terminal can obtain the authority token corresponding to the target vehicle and send it to the second terminal corresponding to the target business object. After the target business object arrives at the location corresponding to the vehicle pick-up location information, it can use the authority token to generate an unlocking instruction. When the first terminal receives the unlocking instruction issued by the target business object, it can detect the number of times the authority token is used. When the number of uses exceeds the preset usage threshold, the first terminal can generate a prompt message and send it to the second terminal corresponding to the target business object to prompt the target business object that the number of unlocking times has been exhausted.

[0167] In this embodiment, by issuing an authorization token online, the target business object can achieve contactless vehicle handover with the owner of the target vehicle. By limiting the number of times the authorization token can be used, it can ensure that the vehicle is only temporarily unlocked in the charging scenario, thereby improving the safety of the vehicle handover process.

[0168] The application environment corresponding to the service response method provided in this application can be applicable to different network standards, for example, it can be applicable to Global System of Mobile communication (GSM), Code Division Multiple Access (CDMA), Wideband Code Division Multiple Access (WCDMA), Time Division-Synchronous Code Division Multiple Access (TD-SCDMA), Long Term Evolution (LTE) system and future 5G network standards. Optionally, the above-mentioned communication system can be a system in the scenario of Ultra-Reliable and Low Latency Communications (URLLC) transmission in a 5G communication system.

[0169] Therefore, optionally, the above-mentioned base station can be a base station (Base Transceiver Station, referred to as BTS) and / or a base station controller in GSM or CDMA, or a base station (NodeB, referred to as NB) and / or a radio network controller (Radio Network Controller, referred to as RNC) in WCDMA, or an evolved base station (Evolutional Node B, referred to as eNB or eNodeB) in LTE, or a relay station or access point, or a base station (gNB) in a future 5G network, etc., and this application is not limited here.

[0170] The terminal devices, such as the first and second terminals, can be wireless terminals or wired terminals. A wireless terminal can be a device that provides voice and / or other service data connectivity to a user, a handheld device with wireless connectivity, or other processing devices connected to a wireless modem. A wireless terminal can communicate with one or more core network devices via a radio access network (RAN). A wireless terminal can be a mobile terminal, such as a mobile phone (also known as a "cellular" phone) and a computer with a mobile terminal. For example, a wireless terminal can be a portable, pocket-sized, handheld, computer-built-in, or vehicle-mounted mobile device that exchanges voice and / or data with the radio access network. For another example, a wireless terminal can be a personal communication service (PCS) phone, a cordless phone, a session initiation protocol (SIP) phone, a wireless local loop (WLL) station, a personal digital assistant (PDA), or other device. A wireless terminal may also be referred to as a system, subscriber unit, subscriber station, mobile station, mobile station, remote station, remote terminal, access terminal, user terminal, user agent, or user device or user equipment, without limitation herein. Optionally, the terminal device may also be a smartwatch, tablet computer, or other device.

[0171] The above-mentioned business response method can automatically select customer service personnel to provide vehicle function services based on the characteristic information of the business object, and further automatically select the target station for vehicle charging based on the configuration information of the station. It can also realize contactless vehicle handover by issuing permission tokens online, which greatly saves the owner's time and improves the safety of vehicle handover. In addition, it can automatically monitor the vacant parking spaces at the target station. When there are fewer vacant parking spaces, it can make reservations for vacant charging piles, ensuring the charging needs of the target vehicle and improving the response efficiency of charging on behalf of customers.

[0172] It should be understood that, although the steps in the flowcharts of the above embodiments are shown in sequence as indicated by the arrows, these steps are not necessarily executed in the order indicated by the arrows. Unless otherwise specified herein, there is no strict order restriction on the execution of these steps, and these steps can be executed in other orders. Moreover, at least a portion of the steps in the flowcharts of the above embodiments may include multiple steps or multiple stages, and these steps or stages are not necessarily executed at the same time, but can be executed at different times. The execution order of these steps or stages is not necessarily to be carried out in sequence, but can be executed in turn or alternately with other steps or at least a portion of steps or stages in other steps.

[0173] Based on the same inventive concept, embodiments of the present application also provide a service response device for implementing the aforementioned service response method. The solution provided by this device is similar to the solution described in the aforementioned method. Therefore, the specific limitations in one or more service response device embodiments provided below can be found in the aforementioned limitations on the service response method and will not be further elaborated here.

[0174] In one embodiment, as shown in FIG11 , a service response device 1100 is provided, comprising: an acquisition module 1102 , a first determination module 1104 , a second determination module 1106 , and a sending module 1108 , wherein:

[0175] The acquisition module 1102 is configured to respond to the business demand instruction and acquire energy replenishment demand information of the target vehicle corresponding to the business demand instruction;

[0176] The first determining module 1104 is configured to determine a target business object corresponding to the business demand instruction from at least one to-be-selected business object based on the energy replenishment demand information;

[0177] The second determining module 1106 is configured to determine a target station corresponding to the service demand instruction from at least one to-be-selected station based on the energy replenishment demand information;

[0178] The sending module 1108 is configured to obtain the location information of the target station, and send the energy replenishment demand information and the location information of the target station to the target business object, so that the target business object moves the target vehicle to the target station for energy replenishment.

[0179] In some optional embodiments, the energy replenishment demand information includes pickup location information of the target vehicle;

[0180] The first determining module 1104 is configured as follows:

[0181] Determine a first area to be selected based on the vehicle pickup location information and a preset first range value;

[0182] The business objects in the first to-be-selected area are used as the to-be-selected business objects;

[0183] Determining a second area to be selected based on the vehicle pickup location information and a preset second range value;

[0184] The stations located in the second area to be selected are used as stations to be selected.

[0185] In some optional embodiments, the first determining module 1104 is configured to:

[0186] Obtain characteristic information of the business object to be selected;

[0187] Determine the target business object based on energy replenishment demand information and feature information.

[0188] In some optional embodiments, the energy replenishment demand information includes the initiation time corresponding to the business demand instruction and the return time corresponding to the target vehicle;

[0189] The characteristic information includes location information and order-accepting time period information corresponding to multiple business objects to be selected;

[0190] The first determining module 1104 is configured as follows:

[0191] Calculate first reference values ​​corresponding to multiple business objects to be selected based on a preset first weight value, initiation time, and order-accepting time period information;

[0192] Calculate second reference values ​​corresponding to multiple business objects to be selected based on the preset second weight value, the return time, and the order-accepting time period;

[0193] Calculating third reference values ​​corresponding to the multiple business objects to be selected based on a preset third weight value, location information corresponding to the multiple business objects to be selected, and vehicle pickup location information;

[0194] Calculating first target reference values ​​corresponding to a plurality of to-be-selected business objects according to the first reference value, the second reference value, and the third reference value;

[0195] A target business object is determined from a plurality of business objects to be selected according to the first target reference value.

[0196] In some optional embodiments, the energy replenishment demand information includes vehicle return location information corresponding to the target vehicle;

[0197] The sending module 1108 is configured as follows:

[0198] A return instruction is generated at the time of returning the vehicle, and the return instruction and return location information are sent to the target business object, so that the target business object can move the target vehicle after the charging is completed from the target station to the position corresponding to the return location information according to the return instruction.

[0199] In some optional embodiments, the first determining module 1104 is configured to:

[0200] Generate dispatch instructions and send them to the target business object;

[0201] The second determining module 1106 is configured as follows:

[0202] In response to a confirmation instruction issued by the target business object for the dispatch instruction, a target station corresponding to the business demand instruction is determined from at least one station to be selected according to the configuration information.

[0203] In some optional embodiments, the first determining module 1104 is configured to:

[0204] In response to a rejection instruction issued by the target business object for the dispatch instruction, determining a new target business object from the remaining business objects to be selected except the target business object according to the first target reference value;

[0205] The second determining module 1106 is configured as follows:

[0206] The energy replenishment demand information and the location information of the target station are sent to the new target business object, so that the new target business object moves the target vehicle to the target station for energy replenishment processing.

[0207] In some optional embodiments, the second determining module 1106 is configured to:

[0208] Obtain the configuration information of the station to be selected;

[0209] Determine the target site based on the energy replenishment demand information and configuration information.

[0210] In some optional embodiments, the configuration information includes location information, number of charging piles, charging power value, and vacant parking space value corresponding to multiple stations to be selected;

[0211] The second determining module 1106 is configured as follows:

[0212] Calculating fourth reference values ​​corresponding to a plurality of stations to be selected based on a preset fourth weight value and the number of charging piles;

[0213] Calculating fifth reference values ​​corresponding to a plurality of stations to be selected based on a preset fifth weight value and a charging power value;

[0214] Calculating sixth reference values ​​corresponding to the plurality of stations to be selected based on a preset sixth weight value, location information corresponding to the plurality of stations to be selected, and the vehicle pickup location information;

[0215] Calculating seventh reference values ​​corresponding to a plurality of stations to be selected according to a preset seventh weight value and a number of vacant parking spaces;

[0216] calculating an eighth reference value according to the fourth weight value, the fifth weight value, the sixth weight value, and the seventh weight value;

[0217] Calculating second target reference values ​​corresponding to a plurality of stations to be selected according to the fourth reference value, the fifth reference value, the sixth reference value, the seventh reference value, and the eighth reference value;

[0218] A target station is determined from a plurality of stations to be selected according to the second target reference value.

[0219] In some optional embodiments, the second determining module 1106 is configured to:

[0220] When the number of available parking spaces at the target station is lower than the preset threshold, a reservation instruction is generated and sent to the target station. The target station is used to determine the target charging pile according to the reservation instruction, and lock the charging gun corresponding to the target charging pile and the ground lock of the corresponding parking space corresponding to the target charging pile.

[0221] In some optional embodiments, the first determining module 1104 is configured to:

[0222] Get the permission token corresponding to the target vehicle;

[0223] The authorization token is sent to the target business object, so that the target business object unlocks the target vehicle according to the authorization token.

[0224] The multiple modules in the aforementioned service response device may be implemented in whole or in part through software, hardware, or a combination thereof. The multiple modules may be embedded in or independent of a processor in a computer device in hardware form, or may be stored in a memory in the computer device in software form, so that the processor can call and execute the operations corresponding to the multiple modules.

[0225] In one embodiment, a computer device is provided, which may be a terminal. Its internal structure diagram may be as shown in FIG12 . The computer device includes a processor, memory, an input / output interface, a communication interface, a display unit, and an input device. The processor, memory, and input / output interface are connected via a system bus, and the communication interface, display unit, and input device are connected to the system bus via the input / output interface. The processor of the computer device is configured to provide computing and control capabilities. The memory of the computer device includes a non-volatile storage medium and internal memory. The non-volatile storage medium stores an operating system and a computer program. The internal memory provides an environment for the operation of the operating system and computer program in the non-volatile storage medium. The input / output interface of the computer device is configured to exchange information between the processor and an external device. The communication interface of the computer device is configured to communicate with an external terminal via wired or wireless communication, where the wireless communication may be achieved via Wi-Fi, a mobile cellular network, NFC (near-field communication), or other technologies. When executed by the processor, the computer program implements a service response method. The display unit of the computer device is configured to produce a visually visible image and may be a display screen, a projection device, or a virtual reality imaging device. The display screen can be a liquid crystal display screen or an electronic ink display screen, and the input device of the computer device can be a touch layer covering the display screen, or a button, trackball or touchpad set on the computer device casing, or an external keyboard, touchpad or mouse.

[0226] Those skilled in the art will understand that the structure shown in FIG12 is merely a block diagram of a portion of the structure related to the solution of the present application, and does not constitute a limitation on the computer device to which the solution of the present application is applied. The specific computer device may include more or fewer components than shown in the figure, or combine certain components, or have a different arrangement of components.

[0227] In one embodiment, a computer-readable storage medium is provided, on which a computer program is stored. When the computer program is executed by a processor, the service response method described in any of the above embodiments is implemented.

[0228] In one embodiment, a computer program product is provided, including a computer program. When the computer program product is executed by a processor, the service response method described in any one of the above embodiments is implemented.

[0229] Those skilled in the art will appreciate that all or part of the processes in the above-mentioned embodiment methods can be implemented by instructing the relevant hardware through a computer program, and the computer program can be stored in a non-volatile computer-readable storage medium. When the computer program is executed, it can include the processes of the embodiments of the above-mentioned multiple methods. Among them, any reference to memory, database or other media used in the multiple embodiments provided in this application may include at least one of non-volatile and volatile memory. Non-volatile memory may include read-only memory (ROM), magnetic tape, floppy disk, flash memory, optical memory, high-density embedded non-volatile memory, resistive random access memory (ReRAM), magnetic random access memory (MRAM), ferroelectric random access memory (FRAM), phase change memory (PCM), graphene memory, etc. Volatile memory may include random access memory (RAM) or external cache memory, etc. By way of illustration and not limitation, RAM can be in various forms, such as static random access memory (SRAM) or dynamic random access memory (DRAM). The database involved in the various embodiments provided herein may include at least one of a relational database and a non-relational database. Non-relational databases may include, but are not limited to, distributed databases based on blockchains. The processor involved in the various embodiments provided herein may be, but are not limited to, a general-purpose processor, a central processing unit, a graphics processing unit, a digital signal processor, a programmable logic unit, a data processing logic unit based on quantum computing, and the like.

[0230] The multiple technical features of the above embodiments can be combined arbitrarily. In order to make the description concise, not all possible combinations of the multiple technical features in the above embodiments are described. However, as long as there is no contradiction in the combination of these technical features, they should be considered to be within the scope of this specification.

[0231] The above-described embodiments merely represent several implementation methods of the present application. While the descriptions are relatively specific and detailed, they should not be construed as limiting the scope of the present application. It should be noted that a person of ordinary skill in the art may make various modifications and improvements without departing from the spirit of the present application, and these modifications and improvements fall within the scope of protection of the present application. Therefore, the scope of protection of the present application shall be determined by the appended claims.

[0232] Those skilled in the art will readily appreciate other embodiments of the present application after considering the specification and practicing the invention disclosed herein. This application is intended to cover any variations, uses, or adaptations of the present application that follow the general principles of the present application and include common knowledge or customary techniques in the art not disclosed herein. The description and examples are to be considered as exemplary only, and the true scope and spirit of the present application are indicated by the following claims.

[0233] It should be understood that the present application is not limited to the exact structure described above and shown in the drawings, and that various modifications and variations can be made without departing from the scope thereof. The scope of the present application is limited only by the appended claims.

[0234] Other aspects will be appreciated upon reading and understanding the attached figures and detailed description.

Claims

1. A service response method, comprising: In response to the business demand instruction, obtaining energy replenishment demand information of a target vehicle corresponding to the business demand instruction; Based on the energy replenishment demand information, determining a target business object corresponding to the business demand instruction from at least one business object to be selected; Based on the energy replenishment demand information, determining a target station corresponding to the service demand instruction from at least one to-be-selected station; The location information of the target station is obtained, and the energy replenishment demand information and the location information of the target station are sent to the target business object, so that the target business object moves the target vehicle to the target station for energy replenishment.

2. The method according to claim 1, wherein The energy replenishment demand information includes the pickup location information of the target vehicle; The determining, based on the energy replenishment demand information, a target business object corresponding to the business demand instruction from at least one business object to be selected, includes: Determining a first area to be selected based on the vehicle pickup location information and a preset first range value; taking the business object in the first to-be-selected area as the to-be-selected business object; and determining a second area to be selected based on the vehicle pickup location information and a preset second range value; The station located in the second to-be-selected area is used as the to-be-selected station.

3. The method according to claim 2, wherein: The determining, based on the energy replenishment demand information, a target business object corresponding to the business demand instruction from at least one business object to be selected further includes: Acquire characteristic information of the business object to be selected; The target business object is determined according to the energy replenishment demand information and the characteristic information.

4. The method according to claim 3, wherein: The energy replenishment demand information includes the initiation time corresponding to the business demand instruction and the return time corresponding to the target vehicle; The characteristic information includes location information and order-accepting time period information corresponding to the plurality of business objects to be selected; The determining the target service object according to the energy replenishment demand information and the characteristic information includes: Calculating first reference values ​​corresponding to a plurality of the to-be-selected business objects according to a preset first weight value, the initiation time, and the order-acceptable time period information; Calculating second reference values ​​corresponding to the plurality of business objects to be selected based on a preset second weight value, the vehicle return time, and the order-accepting time period information; Calculating third reference values ​​corresponding to the plurality of business objects to be selected according to a preset third weight value, location information corresponding to the plurality of business objects to be selected, and the vehicle pickup location information; Calculating first target reference values ​​corresponding to a plurality of the to-be-selected business objects according to the first reference value, the second reference value, and the third reference value; The target business object is determined from the plurality of business objects to be selected according to the first target reference value.

5. The method according to any one of claims 1 to 4, wherein The energy replenishment demand information includes the return location information corresponding to the target vehicle; After sending the energy replenishment demand information and the location information of the target station to the target business object so that the target business object moves the target vehicle to the target station for energy replenishment, the method further includes: A return instruction is generated at the time of returning the vehicle, and the return instruction and the return location information are sent to the target business object, so that the target business object moves the target vehicle after the charging is completed from the target station to the position corresponding to the return location information according to the return instruction.

6. The method according to claim 4, further comprising: Generate a dispatch instruction and send the dispatch instruction to the target business object; The determining, based on the energy replenishment demand information, a target station corresponding to the service demand instruction from at least one station to be selected includes: In response to a confirmation instruction issued by the target business object for the dispatch instruction, a target station corresponding to the business demand instruction is determined from at least one station to be selected according to the energy replenishment demand information.

7. The method according to claim 6, further comprising: In response to a rejection instruction issued by the target business object with respect to the dispatch instruction, determining a new target business object from the remaining business objects to be selected except the target business object according to the first target reference value; The sending the energy replenishment demand information and the location information of the target station to the target business object so that the target business object moves the target vehicle to the target station for energy replenishment processing includes: The energy replenishment demand information and the location information of the target station are sent to a new target business object, so that the new target business object moves the target vehicle to the target station for energy replenishment.

8. The method according to claim 2, wherein: The determining, based on the energy replenishment demand information, a target station corresponding to the service demand instruction from at least one to-be-selected station further includes: Obtaining configuration information of the station to be selected; The target station is determined according to the energy replenishment demand information and the configuration information.

9. The method according to claim 8, wherein The configuration information includes location information, number of charging piles, charging power value, and vacant parking space value corresponding to the plurality of stations to be selected; The determining the target station according to the energy replenishment demand information and the configuration information includes: Calculating fourth reference values ​​corresponding to the plurality of stations to be selected according to a preset fourth weight value and the number of charging piles; Calculating fifth reference values ​​corresponding to the plurality of stations to be selected according to a preset fifth weight value and the charging power value; Calculating sixth reference values ​​corresponding to the plurality of stations to be selected according to a preset sixth weight value, location information corresponding to the plurality of stations to be selected, and the vehicle pickup location information; Calculating seventh reference values ​​corresponding to the plurality of stations to be selected according to a preset seventh weight value and the number of vacant parking spaces; calculating an eighth reference value according to the fourth weight value, the fifth weight value, the sixth weight value, and the seventh weight value; calculating second target reference values ​​corresponding to a plurality of stations to be selected according to the fourth reference value, the fifth reference value, the sixth reference value, the seventh reference value, and the eighth reference value; The target station is determined from the plurality of stations to be selected according to the second target reference value.

10. A service response device, wherein: include: An acquisition module, configured to, in response to a business demand instruction, acquire energy replenishment demand information of a target vehicle corresponding to the business demand instruction; A first determining module is configured to determine, based on the energy replenishment demand information, a target business object corresponding to the business demand instruction from at least one business object to be selected; A second determining module is configured to determine, based on the energy replenishment demand information, a target station corresponding to the service demand instruction from at least one station to be selected; The sending module is used to obtain the location information of the target station and send the energy replenishment demand information and the location information of the target station to the target business object, so that the target business object moves the target vehicle to the target station for energy replenishment.

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