A system for improving customer communication in the financial sector

Abstract

The present invention relates to a system (1) which enables customers to establish communication with each other and with dynamic artificial intelligence models by using advanced data analytics and machine learning through the seamless integration of mobile applications, augmented reality (AR) and virtual universe (Metaverse) branches in order to provide a collaboration-based and intuitive platform for customers seeking advice or discussion regarding stock purchases or other financial matters.

Description

[0001] A SYSTEM FOR IMPROVING CUSTOMER COMMUNICATION IN THE FINANCIAE SECTOR

[0002] Technical Field

[0003] The present invention relates to a system which enables customers to establish communication with each other and with dynamic artificial intelligence models by using advanced data analytics and machine learning through the seamless integration of mobile applications, augmented reality (AR) and virtual universe (Metaverse) branches in order to provide a collaboration-based and intuitive platform for customers seeking advice or discussion regarding stock purchases or other financial matters.

[0004] Background of the Invention

[0005] Conventional methods primarily involve direct communication through phone calls or face-to-face appointments, which lack real-time data sharing and collaboration-based decision-making capabilities. In addition, current online communication channels have limitations in terms of security, authentication and regulatory compliance. For example, the lack of robust authentication mechanisms on existing platforms can lead to fraudulent activities. Currently, customers access their accounts and carry out transactions by using mobile applications of banks. When a customer wishes to carry out a transaction, this transaction is sent to the servers of the bank and the transaction is performed. Individuals who have a question or problem with the transaction contact customer service through mobile application. In these calls, instant identity authentication is performed. Apart from this, some banks also offer messaging options. It may take a long time to reach a call from these platforms. For this reason, it is understood that there is a need for a system which enables customers to establish communication with each other and with dynamic artificial intelligence models by using advanced data analytics and machine learning through the seamless integration of mobile applications, augmented reality (AR) and virtual universe (Metaverse) branches in order to provide a collaborationbased and intuitive platform for customers seeking advice or discussion regarding stock purchases or other financial matters.

[0006] The Korean patent document no. KR20190087890A, an application included in the state of the art, discloses a system configured to provide financial services to the customer in an augmented reality environment. The said invention provides a system capable of conveniently processing finance-related tasks by providing financial services to a user in an augmented reality environment. According to an embodiment of the said invention, the financial service system comprises: a registration unit processing registration for a financial automation device; an information providing unit generating an augmented reality image applying an image of an object to the financial automation device to provide the augmented reality image to a customer terminal; and a processing unit performing a business process using the financial automation device in accordance with selection for the image of the object of the customer terminal. Financial service communication is carried out through AR images.

[0007] Summary of the Invention

[0008] An object of the present invention is to realize a system developed with the aim of enabling customers to establish communication with each other and with dynamic artificial intelligence models by using advanced data analytics and machine learning through the seamless integration of mobile applications, augmented reality (AR) and virtual universe (Metaverse) branches in order to provide a collaboration-based and intuitive platform for customers seeking advice or discussion regarding stock purchases or other financial matters.

[0009] Another object of the present invention is to realize a system developed with the aim of improving customer communication and interaction through a real-time multi-channel problem solving support system.

[0010] Detailed Description of the Invention

[0011] “A System for Improving Customer Communication in the Financial Sector” realized to fulfil the objectives of the present invention is shown in the figure attached, in which:

[0012] Figure 1 is a schematic view of the inventive system.

[0013] The components illustrated in the figure are individually numbered, where the numbers refer to the following:

[0014] 1. System

[0015] 2. Application

[0016] 3. Server

[0017] The inventive system (1) developed with the aim of enabling customers to establish communication with each other and with dynamic artificial intelligence models by using advanced data analytics and machine learning through the seamless integration of mobile applications, augmented reality (AR) and virtual universe (Metaverse) branches in order to provide a collaboration-based and intuitive platform for customers seeking advice or discussion regarding stock purchases or other financial matters comprises at least one application (2) which is configured to enable customers to carry out banking transactions and to enable customers to establish communication with their acquaintances or consultants through an interface by means of any communication method; and at least one server (3) which is configured to detect and list the customers who financially interact the most; to perform fraud detection analysis; to authenticate customer identity with unique QR codes and two-factor authentication; to visualize financial data through AR and metaverse by using artificial intelligence; to audit whether interactions are in compliance with the regulations and to enable them to be shared with customers through the application (2).

[0018] The application (2) included in the inventive system (1) is configured to establish communication with the server (3) by using any communication protocol. The application (2) is configured to enable customers to carry out transactions through a single channel without switching between different channels and applications when they want to receive assistance from acquaintances. The application (2) is configured to enable customers to establish communication with the person and / or persons from whom assistance is received by voice, text and video in cases where they wish to receive assistance. The application (2) is configured to present a list of recommended customers to the user through an interface. The application (2) is configured to enable communication authentication in the form of unique QR codes, customer information and two-factor authentication in order to authenticate relevant parties through an interface. The application (2) is configured to enable customers to send text messages and to send videos. The application (2) is configured to comprise augmented reality (AR) and virtual universe (Metaverse) interfaces that facilitate comprehensive discussions and visualization of financial data.

[0019] The server (3) included in the inventive system (1) is configured to establish communication with the application (2) by using any communication protocol. The server (3) is configured to detect the customers who financially interact the most with graph technology. The server (3) is configured to analyze issues in the form of risk management and fraud detection with graph technology, and to create a list of recommended customers based on the results of the analysis, then to present it to the customer through the application (2). The server (3) is configured to enable communication authentication in the form of unique QR codes, customer information and two-factor authentication in order to authenticate relevant parties through the application (2). The server (3) is configured to enable customers to carry out transactions through augmented reality (AR) and virtual universe (Metaverse) interfaces through the application (2). The server (3) is configured to use an artificial intelligence model that uses natural language, image and voice processing in order to ensure that all customer interactions carried out on the application (2) are in compliance with the banking and financial regulations of the respective country. The server (3) is configured to enable the application (2) to direct the customer to the augmented reality or virtual universe platforms according to the communication mode selected by the customer after the authentication, and the relevant interaction to be audited for compliance with the banking and financial regulations of the respective country by continuously monitoring it. The server (3) is configured to enable the seamless integration of mobile communications with augmented reality and virtual universe technologies. The server (3) is configured to ensure the security of customer communications in the financial sector. The server (3) is configured to enable real-time regulatory compliance monitoring by artificial intelligence. The server (3) is configured to enable the model to continuously learn from customer interactions by enabling the integration of advanced data analytics and machine learning. The server (3) is configured to enable customers to establish communication with each other and with dynamic Al models by the use of advanced data analytics and machine learning.

[0020] Industrial Application of the Invention

[0021] By means of the inventive system (1), customers are enabled to establish communication with each other and with dynamic artificial intelligence models by using advanced data analytics and machine learning through the seamless integration of mobile applications, augmented reality (AR) and virtual universe (Metaverse) branches in order to provide a collaboration-based and intuitive platform for customers seeking advice or discussion regarding stock purchases or other financial matters.

[0022] Within these basic concepts; it is possible to develop various embodiments of the inventive “A System (1) for Improving Customer Communication in the Financial Sector”; the invention cannot be limited to examples disclosed herein and it is essentially according to claims.

Claims

CLAIMS1. A system (1) which enables customers to establish communication with each other and with dynamic artificial intelligence models by using advanced data analytics and machine learning through the seamless integration of mobile applications, augmented reality (AR) and virtual universe (Metaverse) branches in order to provide a collaboration-based and intuitive platform for customers seeking advice or discussion regarding stock purchases or other financial matters; comprising at least one application (2) which is configured to enable customers to carry out banking transactions; and characterized by at least one application (2) which is configured to enable customers to establish communication with their acquaintances or consultants through an interface by means of any communication method; and at least one server (3) which is configured to detect and list the customers who financially interact the most; to perform fraud detection analysis; to authenticate customer identity with unique QR codes and two-factor authentication; to visualize financial data through AR and metaverse by using artificial intelligence; to audit whether interactions are in compliance with the regulations and to enable them to be shared with customers through the application (2).

2. A system (1) according to Claim 1; characterized by the application (2) which is configured to establish communication with the server (3) by using any communication protocol.

3. A system (1) according to Claim 1 or 2; characterized by the application (2) which is configured to enable customers to carry out transactions through a single channel without switching between different channels and applications when they want to receive assistance from acquaintances.

4. A system (1) according to any one of the preceding claims; characterized by the application (2) which is configured to enable customers to establish communication with the person and / or persons from whom assistance is received by voice, text and video in cases where they wish to receive assistance.

5. A system (1) according to any one of the preceding claims; characterized by the application (2) which is configured to present a list of recommended customers to the user through an interface.

6. A system (1) according to any one of the preceding claims; characterized by the application (2) which is configured to enable communication authentication in the form of unique QR codes, customer information and two-factor authentication in order to authenticate relevant parties through an interface.

7. A system (1) according to any one of the preceding claims; characterized by the application (2) which is configured to enable customers to send text messages and to send videos.

8. A system (1) according to any one of the preceding claims; characterized by the application (2) which is configured to comprise augmented reality (AR) and virtual universe (Metaverse) interfaces that facilitate comprehensive discussions and visualization of financial data.

9. A system (1) according to any one of the preceding claims; characterized by the server (3) which is configured to establish communication with the application (2) by using any communication protocol.

10. A system (1) according to any one of the preceding claims; characterized by the server (3) which is configured to detect the customers who financially interact the most with graph technology.

11. A system (1) according to any one of the preceding claims; characterized by the server (3) which is configured to analyze issues in the form of risk management and fraud detection with graph technology, and to create a list of recommended customers based on the results of the analysis, then to present it to the customer through the application (2).

12. A system (1) according to any one of the preceding claims; characterized by the server (3) which is configured to enable communication authentication in the form of unique QR codes, customer information and two-factor authentication in order to authenticate relevant parties through the application (2).

13. A system (1) according to any one of the preceding claims; characterized by the server (3) which is configured to enable customers to carry out transactions through augmented reality (AR) and virtual universe (Metaverse) interfaces through the application (2).

14. A system (1) according to any one of the preceding claims; characterized by the server (3) which is configured to use an artificial intelligence model that uses natural language, image and voice processing in order to ensure that all customer interactions carried out on the application (2) are in compliance with the banking and financial regulations of the respective country.

15. A system (1) according to any one of the preceding claims; characterized by the server (3) which is configured to enable the application (2) to direct the customer to the augmented reality or virtual universe platformsaccording to the communication mode selected by the customer after the authentication, and the relevant interaction to be audited for compliance with the banking and financial regulations of the respective country by continuously monitoring it.

16. A system (1) according to any one of the preceding claims; characterized by the server (3) which is configured to enable the seamless integration of mobile communications with augmented reality and virtual universe technologies.

17. A system (1) according to any one of the preceding claims; characterized by the server (3) which is configured to ensure the security of customer communications in the financial sector.

18. A system (1) according to any one of the preceding claims; characterized by the server (3) which is configured to enable real-time regulatory compliance monitoring by artificial intelligence.

19. A system (1) according to any one of the preceding claims; characterized by the server (3) which is configured to enable the model to continuously learn from customer interactions by enabling the integration of advanced data analytics and machine learning.

20. A system (1) according to any one of the preceding claims; characterized by the server (3) which is configured to enable customers to establish communication with each other and with dynamic Al models by the use of advanced data analytics and machine learning.

Images