Food and beverage item provision system and event processing method

Abstract

The present disclosure is a food and beverage item provision system having a transport path that passes along a customer table to transport carriers on which a food or beverage item can be placed, the food and beverage item provision system comprising a storage unit, a first event carrier, a second event carrier, and a control unit. The control unit executes: a first event step for, when the first event carrier passes a table seat allocated to a customer, opening a cover on the basis of seat information stored in the storage unit; and a second event step for, when the second event carrier passes the table seat allocated to the customer, displaying an image and / or a video associated with the first event step on a display device on the basis of the seat information stored in the storage unit and at least one of the image or the video.

Description

Food and drink provision system and event processing method

[0001] The present invention relates to a food and drink serving system having a conveying path that passes along a customer table and conveys a support on which food and drink can be placed, and to an event processing method using the conveying path.

[0002] Restaurants commonly known as conveyor belt sushi restaurants are equipped with food and beverage conveying devices equipped with conveying paths that move in a circular motion along the customer seats (see, for example, Patent Document 1). In such restaurants, chefs place food and beverages, such as sushi, onto containers, such as plates, and then transfer the plates onto the conveying path of the food and beverage conveying device, which then conveys the plates to the customers' seats. Meanwhile, customers can pick up the plates carrying the sushi or other food from the conveying path as desired and eat the food and beverages.

[0003] Japanese Patent Application Laid-Open No. 2001-299553

[0004] Restaurants often hold events such as birthday celebrations for family members, and special items are sometimes provided for these occasions. However, until now, celebratory events have not been prepared in restaurants with conveyor belts, such as conveyor belt sushi restaurants, and there has been a demand for such events.

[0005] The present invention has been made to solve the above problems, and aims to provide a food and beverage supply system and an event processing method that can hold events such as celebrations in stores that have conveying routes.

[0006] Item 1. A food and drink service system having a transport path that passes along customer tables and transports a support on which food and drink can be placed, comprising: a memory unit that stores reservation information from customers, the memory unit storing seat information related to a table assigned to the customer at the time the customer visits the store, in association with the reservation information; a first event support having an openable and closable lid that is transported along the transport path with the lid closed; a second event support that is transported along the transport path with a display device supported thereon; and a control unit, wherein the memory unit stores at least one of an image and a video to be used for the event received from the customer in association with the reservation information, and the control unit executes a first event step of opening the lid when the first event support passes the table assigned to the customer based on the seat information stored in the memory unit, and A food and beverage serving system characterized by executing a second event step in which, based on the seat information stored in the memory unit and at least one of the images and videos, when the second event support passes the table assigned to the customer, at least one of an image and a video associated with the first event step is displayed on the display device.

[0007] Item 2. The food and drink serving system according to Item 1, wherein the first event support and the second event support are configured to be transported along the transport path while aligned in a line.

[0008] Item 3. The food and drink service system according to either item 1 or 2, wherein the event first support includes an actuator for opening and closing the lid, and the control unit, in the event first step, opens the lid by driving the actuator when the event first support passes the table assigned to the customer.

[0009] Item 4. The food and drink providing system according to any one of Items 1 to 3, wherein the first event support contains products to be provided to the customers at the event.

[0010] Item 5. The food and drink providing system according to Item 1 or 2, wherein the control unit opens the lid in the event first step after at least one of the image and the video is displayed by the display device in the event second step.

[0011] Item 6. The food and drink service system according to any one of Items 1 to 5, further comprising an operating device for inputting seating information for the event, wherein the control unit, as the first event step, sets a timer according to the seating information input by the operating device based on the seating information stored in the storage unit, thereby opening the lid when the first event support passes the table assigned to the customer.

[0012] Item 7. The food and drink service system according to Item 1 or 2, further comprising an operating device for inputting seating information for an event, wherein the control unit, as the second event step, sets a timer according to the seating information input by the operating device based on the seating information stored in the storage unit, thereby displaying at least one of the image and video on the display device when the second event support passes the table assigned to the customer.

[0013] Item 8. The food and drink providing system according to Item 1 or 2, wherein the control unit includes a first processor that executes the first event step and a second processor that executes the second event step.

[0014] Item 9. The food and drink providing system according to Item 1 or 2, wherein the control unit includes a single processor that executes the first event step and the second event step.

[0015] Item 10. The food and drink providing system according to any one of Items 1 to 9, wherein the control unit displays an image and video associated with the first event step to draw attention to the first event support before the lid opens.

[0016] Item 11. The food and drink service system according to any one of Items 1 to 9, wherein the control unit displays, as an image and video associated with the first event step, a message encouraging the user to remove the product placed on the first event support after the lid is opened.

[0017] Item 12. A method for processing an event that takes place on a transport path that passes alongside customer tables and transports a support on which food and drink can be placed, comprising: a step of storing reservation information from a customer in a storage unit; a step of storing in the storage unit seating information related to a table that is assigned to the customer when the customer visits the restaurant, in association with the reservation information; a step of transporting a first event support having an openable and closable lid along the transport path with the lid closed; a step of transporting a second event support along the transport path with a display device supported thereon; a first event step of opening the lid when the first event support passes the table assigned to the customer based on the seating information stored in the storage unit; and a second event step of displaying at least one of an image and a video associated with the first event step on the display device when the second event support passes the table assigned to the customer, based on the seating information stored in the storage unit and at least one of an image and a video to be used for the event received from the customer.

[0018] Item 13. A control device for a food and drink service system having a transport path that passes alongside customer tables and transports a support on which food and drink can be placed, comprising: a memory unit that stores reservation information from customers, the memory unit storing seating information for a table assigned to the customer at the time the customer visits the store, in association with the reservation information; and a control unit, wherein a first event support having an openable and closable lid and an actuator that opens the lid is transported along the transport path with the lid closed, and a second event support is transported along the transport path with a display device supported thereon, the control unit controlling the actuator to open the lid when the first event support passes the table assigned to the customer based on the seating information stored in the memory unit, and displaying at least one of an image and a video associated with the first event support on the display device when the second event support passes the table assigned to the customer based on the seating information stored in the memory unit and at least one of the image and video.

[0019] According to the present invention, events such as celebrations can be held in stores that have transport routes.

[0020] 1 is a schematic diagram of a food and drink providing system. FIG. 1 is a cross-sectional view of a conveying path. FIG. 2 is a front view of a conveying path. FIG. 3 is a front view of a support in a closed state. FIG. 4 is a side view of a support in an open state. FIG. 6 is a side view of a mounting table. FIG. 8 is a front view of a support in an open state. FIG. 8 is a side view of a lid. FIG. 1 is a plan view, a side view, and a bottom view of an operating body. FIG. 2 is a side view of a lid and an operating body in a closed state. FIG. 3 is a side view of a lid and an operating body in an open state. FIG. 4 is a side view of a lid and an operating body in a closed state on a first support. FIG. 4 is a side view of a lid and an operating body in an open state on a first support. FIG. 5 is a front view of a first support in an open state. FIG. 6 is a block diagram showing the hardware configuration of a store management device. FIG. 7 is a diagram showing an example of a screen of a reception terminal. FIG. 8 is a diagram showing an example of a screen of a reception terminal. FIG. 9 is a block diagram showing the hardware configuration of a reception device. FIG. 9 is a diagram showing an example of a reservation screen displayed on a customer terminal. FIG. 10 is a diagram showing an example of a reservation screen displayed on a customer terminal. 1 is a flowchart showing seat allocation when there is no reservation. 2 is a flowchart showing seat allocation when there is a reservation. 3 is a flowchart of an event. 4 is a front view showing another event performed by the first support and the second support. 5 is a schematic view showing another configuration of a display device provided on the second support itself. 6 is a front view showing another event performed by the first support and the second support. 7 is a front view showing another event performed by the first support and the second support. 8 is a front view showing another event performed by the first support and the second support. 9 is a front view showing another event performed by the first support and the second support. 10 is a front view showing another event performed by the first support and the second support. 11 is a front view showing another event performed by the first support and the second support. 12 is a front view showing another event performed by the first support and the second support.

[0021] 1. Overview of the Food and Beverage Service System As shown in FIG. 1 , a food and beverage service system 10 according to this embodiment is installed in a sushi restaurant, for example, and includes various devices such as a reception terminal 11 for receiving customers, a transport path 12 for transporting food and beverages, customer tables 13 including displays, and a store management device 19, as well as a management system 2 for managing these devices, accepting reservations, assigning seats to customers, and handling payments. The management system 2 includes a reception device 201 for primarily receiving customers and an accounting device 202 for primarily handling payments. The management system 2 is also connectable to a customer terminal 20 via a network such as the Internet, allowing customers to make seat reservations using the customer terminal 20. The customer terminal 20 is configured as a known computer such as a smartphone, tablet computer, or personal computer. Each component is described in detail below.

[0022] 2. Various Equipment Next, various equipment provided in the store will be described. Fig. 2 is a partial plan view of the store, and Fig. 3 is a cross-sectional view of a conveying path arranged in the store.

[0023] 2, a reception terminal 11 is placed near the entrance of the store. This reception terminal 11 is equipped with a touch panel display. This reception terminal 11 receives customers who enter the store without a reservation and customers who enter with a reservation. Details of customer reception by the reception terminal 11 will be described later.

[0024] 2, the store is provided with a transport path 12 for transporting supports 1 containing food and drink between a guest room S1 and a kitchen S2. A plurality of customer seating booths 3 separated by partitions are provided in the guest room S1, and each customer seating booth 3 is arranged along the transport path 12. Each customer seating booth 3 is also provided with a rectangular table 13, and one side of this table 13 is installed so as to contact the transport path 12.

[0025] As shown in Figure 3, plates 4 on which food and drink (sushi, soup, sweets, drinks, etc.) are placed are stored on the support 1 transported by the transport path 12, and customers at each booth 3 take the plates 4 on which food and drink are placed from the support 1 on the transport path 12 and eat and drink at a table 13. The support 1 is also used for events for customers. The support 1 will be described later.

[0026] Additionally, a touch panel display 14 for placing orders, making payments, etc., and an insertion device 33 for inserting dishes 4 are arranged on the table 13 of the customer booth 3. Each component will be described in detail below.

[0027] A flat chain conveyor 121 is arranged on the conveying path 12, and this flat chain conveyor 121 is driven by a motor (not shown) to move in a circular motion between the guest room S1 and the kitchen S2. The above-mentioned supports 1 are arranged on the flat chain conveyor 121 at predetermined intervals and move on the conveying path 12.

[0028] Next, the touch panel display 14 installed on the table 13 will be described. A screen for accepting orders from customers is displayed on this touch panel display 14. For example, a menu is displayed, and an order is placed by touching the food or drink shown on the menu. Then, as will be described later, the accounting device 202 counts and stores the type and number of ordered food or drink. The order thus placed is transmitted to the kitchen S2, where it is prepared. The ordered food or drink is then placed on a plate 4, placed on the support 1, and transported. At this time, the support 1 is marked with a label indicating that the food or drink has been ordered and identifying the customer who placed the order, such as a table number. Alternatively, a dedicated transport path can be provided for transporting only ordered food or drink.

[0029] Next, the insertion device 33 will be described. As shown in FIG. 3 , the insertion device 33 includes a guide path 332 that opens above the table 13 and has an insertion opening 331 through which the dishes 4 are inserted, and a sensor 333 that is provided inside the guide path 332 and detects the dishes 4 that have passed through. The guide path 332 extends diagonally downward toward the conveyor path 12 and is connected to a dish recovery channel 122 that is provided inside the conveyor path 12. The dish recovery channel 122 extends to the kitchen S2 and is connected to a storage tub (not shown) provided in the kitchen S2. Water flows through the dish recovery channel 122 toward the storage tub. When the dishes 4 are inserted through the insertion opening 331, they fall into the dish recovery channel 122 via the guide path 332 and are carried to the storage tub by the water. The dishes 4 are then collected in the storage tub, washed, and reused.

[0030] When the dish 4 passing through the guide path 332 is detected by the sensor 333, the accounting device 202 stores the number of dishes 4, as will be described later.

[0031] In addition, a message can be displayed on the touch panel display 14 or the customer booth 3 encouraging customers to insert the plates 4 into the insertion slot 331 after eating and drinking.

[0032] <2-3. Support> Next, the support 1 will be described with reference to Figs. 4 to 7. Fig. 4 is a front view of the support in a closed state, Fig. 5 is a side view of Fig. 4, Fig. 6 is a front view of the support in an open state, and Fig. 7 is a side view of Fig. 6. Note that in Figs. 4 to 7, the plates 4 are shown colored and semi-transparent for ease of explanation. In addition to the normal support 1 that accommodates the plates 4 on which food and drink are placed, the support includes a first support 101 and a second support 102 for events. First, the normal support 1 will be described, followed by a description of the first support and the second support.

[0033] First, we will explain the dish 4 housed in the support 1. For example, as shown in Figure 4, the dish 4 comprises a plate 41 that is circular in plan view and a cylindrical base 42 that protrudes downward from the underside of the plate 41, which are integrally formed. Food (not shown), such as sushi, is placed on the plate 41.

[0034] Next, the support 1 will be described. As shown in Figures 4 to 7, the support 1 includes a mounting base 6 having a mounting position for placing a dish 4, a lid 7 for covering the top surface of the mounting base 6, and an opening / closing mechanism 80 for closing the lid 7 when the dish 4 is placed at the mounting position and for opening the lid 7 when the dish 4 is removed from the mounting position. The support 1 is also provided with an operating member 9 for removing the dish 4 from the mounting position. Each member will be described in detail below. Note that, for ease of explanation, the following description will be given based on the orientation shown in Figures 4 to 7, but the present invention is not limited to this orientation.

[0035] <2-3-1. Mounting Table> FIG. 8 is a plan view of the mounting table and the operating member, FIG. 9 is a front view of FIG. 8, and FIG. 10 is a side view of FIG. 8. However, for ease of explanation, the operating member 9 is omitted from FIG. 8. As shown in FIGS. 8 and 9, the mounting table 6 includes a cylindrical base tube 61 and a mounting portion 62 provided at the upper end thereof, which are integrally formed. A dish 4 is placed on the upper surface of the mounting portion 62, and the dish 4 is held in a mounting position described below. The mounting portion 62 includes a mounting plate 63 that is circular in plan view, a stopper 64 located at the front of the upper surface of the mounting plate 63, and a pair of support pieces 67 located at the rear end of the mounting plate 63 and supporting the lid 7 so that it can be opened and closed. A first arc-shaped cutout 631 and a second rectangular cutout 632 extending to the left from the first cutout 631 are formed on the front edge of the mounting plate 63 slightly to the right of the center, and these cutouts are connected to each other. A pair of mounting pieces 633 to which an operating member 65 (described later) is attached is provided on the mounting plate 63, sandwiching the right end of the second cutout 632 from the front and rear. The pair of mounting pieces 633 are formed to extend upward from the mounting plate 63, and have through holes formed near their upper ends.

[0036] The stopper 64 protrudes from the mounting plate 63 and extends leftward from the first notch 631 along the front edge of the mounting plate 63. The rear edge of the stopper 64 is formed with a first inner peripheral surface 641 that extends linearly along the front edge of the second notch 632, and a second inner peripheral surface 642 that is arc-shaped and continues from the left end of the first inner peripheral surface 641 to the left side of the mounting plate 63. The first inner peripheral surface 641 is located on the right side of the mounting plate 63, and the second inner peripheral surface 642 extends to near the center of the mounting plate 63 in the front-to-rear direction, forming a central angle of approximately 90 degrees. The outer peripheral surface of the base 42 of the dish 4 is in contact with the second inner peripheral surface 642.

[0037] A recess 635 having a rectangular shape in plan view is formed on the top surface of the mounting plate 63 rearward of the center in the front-to-rear direction, and an actuator 8 (described later) is disposed in this recess 635. A plurality of elongated through-holes 636 extending in the front-to-rear direction are formed in the bottom surface of the recess 635, and protrusions 811 of the actuator 8 are inserted into these through-holes 636, as described later. The platform 42 of the dish 4 is sandwiched between the second inner circumferential surface 642 of the stopper 64 and the actuator 8, as described later, thereby holding the dish 4 on the mounting table 6. The position where the dish 4 is placed at this time is referred to as the mounting position. Figures 4 and 5 show the dish 4 in the mounting position.

[0038] 9 and 10 , the pair of support pieces 67 are attached to the mounting plate 63 on either side of the recess 635, and extend upward from the mounting plate 63. A through-hole 671 is formed at the upper end of each support piece 67, and the protrusion 73 of the lid 7 is rotatably inserted into this through-hole 671, allowing the lid 7 to open and close. In other words, the support pieces 67 function as hinges that allow the lid 7 to open and close relative to the mounting portion 62.

[0039] 2-3-2. Operating Member As shown in FIGS. 8 and 9 , the operating member 9 includes an operating portion 91 that is circular in plan view and a rectangular lever 92 that extends leftward from the operating portion 91, which are integrally formed. The operating portion 91 is disposed within the first notch 631, and the lever 92 is disposed within the second notch 632. The operating portion 91 is disposed so as to slightly protrude from the first notch 631. Projections 921 that protrude forward and backward are formed near the right end of the lever 92, and these projections 921 are rotatably attached to the through-holes of the mounting pieces 633. This allows the operating member 9 to swing around the projections 921. In the initial state, as shown by the solid line in FIG. 9 , the lever 92 is generally housed within the second notch 632, and the operating portion 91 is disposed slightly above the first notch 631. When the operating portion 91 is pressed downward from this initial state, the left end of the lever 92 swings upward above the second notch portion 632 (above the upper surface of the mounting plate 63), as shown by the dashed line in Figure 9.

[0040] The front edge of the lever 92 is formed to fit along the first inner peripheral surface 641 of the stopper 64, but only the front edge of the tip 922 of the lever 92 is formed to fit along the second inner peripheral surface 642. However, the length of the tip 922 in the left-right direction is short, and it is located to the right of the center of the mounting plate 63.

[0041] <2-3-3. Lid> Figure 11 is a side view of the lid. As shown in Figure 11, the lid 7 includes a dome-shaped lid main body 71 and a pair of left and right arm pieces 72 extending downward from the rear end of the lid main body 71, which are integrally formed. The lid main body 71 and the arm pieces 72 are made of a transparent synthetic resin material, allowing the interior to be viewed from the outside. The aforementioned protrusion 73 is formed near the upper end of each arm piece 72, and each protrusion 73 is rotatably fitted into the through-hole 671 of the support piece 67 of the mounting portion 62. Each protrusion 73 protrudes in the left-right direction, allowing the lid 7 to rotate about a pivot L (see Figure 4, etc.) that passes through both protrusions 73 and extends in the left-right direction, thereby allowing it to be opened and closed relative to the mounting plate 63.

[0042] An upwardly extending slot-shaped notch 75 is formed at the lower end of each arm piece 72. A connecting shaft 85 of the actuator 8, which will be described later, is inserted into this notch 75.

[0043] The outer diameter of the lid body 7 is approximately the same as the outer diameter of the mounting plate 63. As shown in FIG. 4, when the lid body 7 is closed, the lower edge of the lid body 7 is positioned above the peripheral edge of the mounting plate 63, leaving a gap. A plate 4 is placed in this gap. Furthermore, as shown in FIG. 4, an arc-shaped notch 76 is formed in the lower edge of the front of the lid body 7, allowing the placed plate 4 to be grasped through this notch 76. A through-hole 77 is formed in the top of the lid body 7, and a label 79 indicating the type of food or drink contained in each lid body 7 is attached to this through-hole 77. This label 79 can indicate the type of sushi, such as tuna or sea bream.

[0044] 5 and 7, the opening / closing mechanism 80 includes an actuator 8 disposed on the mounting plate 63, and a coil spring 83 for biasing the actuator 8 forward.

[0045] First, the actuator 8 will be described. FIG. 12 shows a plan view (a), a side view (b), and a bottom view (c) of the actuator. As shown in FIG. 12, the actuator 8 is disposed in the recess 635 of the mounting plate 63 and includes a plate-shaped main body 81 that slides in the front-rear direction within the recess 635, and a support portion 82 that protrudes upward from the rear of the main body 81. The support portion 82 is rectangular in plan view, but has an inner peripheral surface 821 at the front that is recessed in an arc shape toward the rear. This inner peripheral surface 821 contacts the outer peripheral surface of the platform 42 of the dish 4. In other words, the platform 42 of the dish 4 is sandwiched between the inner peripheral surface 821 of the actuator 8 and the second inner peripheral surface 642 of the stopper 64.

[0046] As shown in FIG. 12( c), a plurality of protrusions 811 extending in the front-rear direction are formed on the underside of the main body 81. As described above, these protrusions 811 are fitted into the through-holes 634 formed in the bottom surface of the recess 635 of the mounting plate 63. This allows the main body 81 to slide in the front-rear direction while being guided by the protrusions 811 and the through-holes 634. As shown in FIG. 5 and other figures, the coil spring 83 described above is attached between the central protrusion 811a in the left-right direction among the plurality of protrusions 811 and the mounting portion 638 formed on the underside of the mounting plate 63, further forward than the protrusion 811a. This coil spring 83 constantly biases the actuator 8 forward. However, as shown in FIG. 14 (described later), the main body 81 of the actuator 8 is disposed in the recess 635 of the mounting plate 63, and the front wall of the recess 635 acts as a stopper. Therefore, although the actuator 8 is biased forward, the front wall prevents it from moving further forward.

[0047] 12, protrusions 84 extending diagonally upward toward the rear are formed on both sides of the rear end of the support portion 82. A connecting shaft 85 extending in the left-right direction is formed near the upper end of each protrusion 84, and each connecting shaft 85 is inserted into a notch 75 formed in the arm piece 72 of the cover 7 and is movable within the notch 75. The connecting shaft 85 is inserted into the notch 75 below the pivot axis L.

[0048] Next, the opening and closing of the lid body by the actuator will be described. Fig. 13 shows the lid body in a closed state, and Fig. 14 shows the lid body in an open state. Figs. 13 and 14 mainly show the lid body 7 and the actuator body 8, and for ease of explanation, the support piece 67 of the mounting base 6 is omitted.

[0049] The actuator 8 is constantly biased forward by the coil spring 83, and therefore, as shown in Figure 13, when no external force is acting, the actuator 8 is in contact with the front wall of the recess 635. As a result, the connecting shaft 85 pushes the lower end of the arm piece 72 forward. In other words, the connecting shaft 85 presses the lower end of the arm piece 72 forward below the pivot axis L, causing the lid 7 to swing upward around the swing axis L and enter an open state. Since the actuator 8 is constantly biased forward by the coil spring 83, the lid 7 is initially in an open state.

[0050] From this state, when the actuator 8 is moved rearward against the coil spring 83, the connecting shaft 85 pushes the arm piece 72 rearward, as shown in Figure 14. As a result, the cover 7 is pressed rearward below the pivot axis L, so that it swings downward about the pivot axis L and enters a closed state. During this process, the connecting shaft 85 moves upward within the notch 75 of the arm piece 72. Note that various modifications are possible with regard to the specific configuration of the opening and closing mechanism, and for example, the opening and closing mechanism described in JP 2022-016238 A by the present applicant or the like can be adopted.

[0051] <2-3-5. How to Use the Support> Next, how to use the support 1 will be described. First, a chef places food (not shown), such as sushi, on the tray plate 41 of the dish 4. Then, the chef holds the rim of the tray plate 41 and places the dish 4 on the open support 1 placed on the conveyor path 12. That is, from the state shown in FIG. 7 , the dish 4 is pushed backward against the loading plate 63. At this time, the platform 42 of the dish 4 comes into contact with the inner circumferential surface 821 of the actuator 8, pushing the dish 4 and the actuator 8 backward. Then, when the platform 42 of the dish 4 engages with the second inner circumferential surface 642 of the stopper 64, the platform 42 is held between the actuator 8 and the stopper 64. At this time, the lever 92 of the operating member 9 is pushed downward from the platform 42. During this process, the actuator 8 moves backward, causing the lid 7 to swing downward and enter the closed state, as shown in FIGS. 4 and 5 . As a result, the lid 7 covers the top of the plate 4, protecting the sushi and preventing dust and other particles from adhering to it. However, because the lid 7 is transparent, the sushi inside can be seen from the outside. Furthermore, because the actuator 8 is biased forward by the coil spring 83, the platform 42 of the plate 4 is pressed into the actuator 8. Therefore, the platform 42 is firmly held between the actuator 8 and the stopper 64. As a result, the lid 7 is held in a closed state and will not open accidentally.

[0052] The support 1 on which the dish 4 is thus placed is transported along the transport path 12, and the customer removes the dish 4 from the support 1 at the table 13. This operation will be described below.

[0053] A customer can remove a dish 4 from the support 1 in two ways. The first method is to press the operating portion 91 of the operating member 9. When the customer presses the operating portion 91 downward from the state shown in FIGS. 4 and 5, the lever 92 pushes the platform 42 upward near the stopper 64, as shown in FIG. 6. As a result, when the platform 42 disengages from the stopper 64, the operating body 8, biased by the coil spring 83, pushes the platform 42 forward. During this process, the operating body 8 moves forward, causing the lid 7 to swing upward and enter the open state, as shown in FIGS. 6 and 7. In this state, the customer can grasp the dish plate 41 and remove the dish 4 from the support 1.

[0054] 4 and 5, insert your fingers through the notch 76 in the lid 7, grab the tray plate 41 with your fingers, and push it upward. When the platform 42 is released from the stopper 64, the actuator 8 pushes the platform 42 forward. In this process, the actuator 8 moves forward, causing the lid 7 to swing upward and open. In this state, the customer can remove the plate 4 from the support 1 while still holding the tray plate 41.

[0055] <2-3-6. First support and second support for events> The support 1 described above is configured so that the customer opens the lid by operating it themselves, but the first support 101 for events is configured so that the store side opens the lid.

[0056] 15 is a front view showing the mounting base of the first support 101. As shown in the figure, this mounting base 6 differs from the above-described normal support 1 in that the operation of the operating member 9 is performed mechanically. An actuator 501 is provided on the edge of the mounting plate 63 of this mounting base 6, and this actuator 501 presses the operating portion 91 of the operating member 9. The actuator 501 has a rectangular parallelepiped housing 502 with a built-in motor, a rotation shaft 503 protruding from the front surface of this housing 502, and a disk 504 connected to the rotation shaft 503. The rotation shaft 503 is connected to a position offset from the center of the disk 504.

[0057] As shown in Fig. 15, when the operating member 9 is in the first state, the outer peripheral surface of the disk 504 is in contact with the operating part 91, but when the rotating shaft 503 rotates, the disk 504 presses the operating part 91 downward as it rotates, as shown in Fig. 16. This causes the operating member 9 to transition to the second state described above, so that the lid 7 opens and the dish 4 is pushed forward, as shown in Fig. 17.

[0058] As shown in FIG. 18 , a control device 87 for driving the actuator 501 is connected to the first support 101. The control device 87 has a rectangular parallelepiped housing and is connected to the first support 101 by a cable 88. The control device 87 is disposed behind the first support 101 and is transported alongside it on the transport path 12. A second support 102 is also connected to the control device 87. That is, on the transport path 12, the first support 101, the control device 87, and the second support 102, which are connected by a connector 800, are transported in a line in this order. However, since each support 1 is disposed and transported on the transport path 12, they are transported at roughly a predetermined interval. However, if it is desired to transport them at a predetermined interval with certainty, it is preferable to connect them with the connector 800.

[0059] The control device 87 has a built-in small computer such as a PLC for driving the motor of the actuator 501, a communications unit for wireless communication with the store management device 19, and a battery for driving the actuator 501. The communications unit communicates with the store management device 19 using a communications method such as Wi-Fi, and as will be described later, when it receives an event start signal from the store management device 19, it drives the motor using the computer to open the lid 7.

[0060] 18, a product 99 such as a cake is placed on the plate 4 of the first support 101. The lid 7 of the first support may be colored so that the product 99 inside cannot be seen until it is opened.

[0061] The second support 102 is disposed behind the control device 87 and is transported along the transport path 12 together with the first support 101 and the control device 87. The second support 102 has a mounting base 6 similar to that of the first support 101. A display device 89 for displaying images is disposed on the mounting base 6. The display device 89 may be configured as a tablet computer, a smartphone, a 3D hologram projector, or the like. As described below, the display device 89 is configured to display processed images transmitted from the store management device 19 at a predetermined time. If the display device 89 is configured as a tablet computer or a smartphone, audio can be output from a built-in speaker during an event. If a display device 89 without a built-in speaker, such as a projector, is used, a separate speaker can be provided on the second support 102. The audio output from the speaker may be audio data previously stored in the tablet computer or the like, or audio data transmitted from the store management device 19.

[0062] 2-4. Store Management Device The store management device 19 manages various devices in the store, such as drive control of the transport path 12 and control of the first and second support bodies 101, 102 for events.

[0063] 19 is a block diagram of the store management device 19. As shown in Fig. 19, the store management device 19 is a computer in which a control unit 191, a storage unit 192, a communication interface 193, etc. are electrically connected.

[0064] The control unit 191 includes a CPU (Central Processing Unit), RAM (Random Access Memory), ROM (Read Only Memory), etc., and performs various processes for accepting customers. Details will be described later. The storage unit 192 is an auxiliary storage device such as a hard disk drive or solid state drive, and stores information such as a program 221 executed by the control unit 21, reservation information 222, reception information 223, and seat information 224.

[0065] The communication interface 193 is, for example, a wired local area network (LAN) module or a wireless LAN module, and is an interface for wired or wireless communication. In other words, the communication interface 193 is an example of a communication unit configured to communicate with other devices. The reception device 201 of this embodiment is connected to various devices in the store, such as the control device 87 of the first support 101, the display device 89 of the second support 102, and the reception terminal 11, via the communication interface 23 and the Internet. In this embodiment, the control device 87 of the first support 101 and the display device 89 of the second support 102 are wirelessly connected to the store management device 19 and transmit control signals and data. The reception device 201, which will be described later, is also connected via a network such as the Internet or a dedicated line. Communication via a local network in the store other than the Internet is also possible.

[0066] In addition, although not shown in the figure, the store management device 19 is connected to a display device such as a display or a touch panel display, and input devices such as a keyboard and a mouse.

[0067] Next, the functional configuration (software configuration) of the store management device 19 will be described, along with the procedures from reception to seating. The control unit 191 of the store management device 19 loads a program 1921 stored in the memory unit 192 into RAM. The control unit 191 then interprets and executes the program 1921 loaded into RAM using a CPU to control each component. As a result, as shown in FIG. 19 , the store management device 19 according to this embodiment functions as a computer equipped with an entry reception unit 1911, a vacant seat processing unit 1912, a seat setting unit 1913, a first support setting unit 1914, and a second support setting unit 1915. The functional configuration of these components will be described below.

[0068] First, the store management device 19 receives reservation information 222 relating to a customer's reservation from the reception device 201 (described later) and stores the information in the storage unit 192. Details of the reservation information 222 will be described later.

[0069] The entry reception unit 1911 performs the following process on the reception terminal 11 to receive a customer's entry. As shown in FIG. 20 , a reception screen is displayed on the touch panel display 111 of the reception terminal 11. This reception screen is configured to receive both customers who enter the store without a reservation and customers who enter with a reservation. Customers who enter without a reservation are prompted to enter the number of people. When the customer touches the appropriate number on this screen, the reception is completed and a reception number is displayed, as shown in FIG. 21 , for example. This reception number is then associated with the number of customers and stored as reception information 1922 in the memory unit 192 of the store management device 19. The reception terminal 11 can also print out a piece of paper with this reception number and provide it to the customer.

[0070] On the other hand, a customer who has made a reservation inputs a reservation number on the reception screen shown in Fig. 20. The reservation number is a number assigned at the time of reservation, as will be described later. As a result, the screen shown in Fig. 22 is displayed on the touch panel display 111, and the customer waits until instructions are given. When the reservation number is input, the store entry reception unit 1911 adds a flag to the reservation information 222 indicating that the customer has entered the store, and stores the flag in the storage unit 22.

[0071] The vacant seat processing unit 1912 performs the following process when one of the tables 13 in the restaurant becomes vacant. First, seat information 224 is assigned to each table 13. The seat information 1923 includes the table number, capacity, table type, and a vacant seat flag, and is stored in the memory unit 192. When a customer finishes eating and drinks and leaves the table 13, a restaurant staff member cleans the table 13. At this time, a door (not shown) for widening the insertion slot 331 is opened, allowing the interior of the insertion slot 331 to be cleaned. When the door is opened, the vacant seat processing unit 1912 determines that the table 13 is in a cleaning state. When the door is closed after cleaning is completed, the vacant seat processing unit 1912 adds a flag indicating that the table 13 has become vacant to the seat information and stores it in the memory unit 192. In this way, the memory unit 192 stores information that can be used to determine which tables 13 are vacant. The cleaning completion button is preferably located in a location that is not visible to customers, so that customers do not accidentally press it. For example, it can be provided inside the insertion port 331 of the insertion device 33. The method for indicating that cleaning has been completed, i.e., that the table 13 is now vacant, is not particularly limited, and in addition to opening and closing the door as described above, it is also possible to input information from the touch panel display 14 installed on the table 13, or to provide a separate switch for indicating that the table is now vacant.

[0072] The seat setting unit 1913 performs the following process to guide a customer to a vacant seat. That is, the seat setting unit 1913 refers to the seat information 1923, and if there is a vacant seat, associates the reception information 1922 with the seat information 1923 related to the vacant table 13 in a predetermined order. For example, if the capacity of a vacant table 13 matches the number of people included in the reception information 1922 according to the order in which the receptions were made, the customer having the reception information 1922 is guided to that table 13. The method for guiding a customer to a table 13 is not particularly limited, but for example, the reception number and the number of the available table 13 can be announced over a speaker in the store. Alternatively, a display (not shown) displaying the available reception number and table number can be installed, a terminal indicating that the customer is available can be handed to the customer, or the store staff can guide the customer to the table 13.

[0073] However, the order of seating is not particularly limited, and even if the reception information 1922 is set later, if the capacity of the vacant table 13 matches the number of people included in the reception information 1922, priority can be given to seating customers whose reception information 1922 is set earlier. Furthermore, regardless of the reception order described above, customers with reservation information 222 are seated within the scheduled seating time displayed as the reservation details. In other words, whenever possible, seats matching the number of reserved seats are secured by the end of the scheduled seating time, and if a restaurant entry flag is added to the reservation information 222, the reservation information 222 is associated with the seating information 1923 and stored in the storage unit 22, and seating is performed at the table 13 as described above.

[0074] The first support setting unit 1914 sets an event start signal to be transmitted so that the lid 7 opens when the first support 101 passes the table 13 assigned to the customer, based on the reservation information 222. In this case, the first support setting unit 1914 (control unit 191) executes a first step for an event to open the lid 7 when the first support 101 passes the table 13 assigned to the customer, based on the seat information associated with the reservation information 222 and stored in the storage unit 192.

[0075] Based on the reservation information 222, the second support setting unit 1915 sets the display device 89 to display an image or the like when the second support 102 passes the table 13 assigned to the customer. That is, the second support setting unit 1915 (control unit 191) transmits the image or the like associated with the reservation information 222 to the display device 89 at the above-mentioned timing. In this case, the second support setting unit 1915 (control unit 191) executes a second step for an event in which, based on the seat information and at least one of the image and the video stored in the storage unit 192, the second support setting unit 1915 displays at least one of an image and a video on the display device 89 when the second support 102 passes the table assigned to the customer. In addition, as will be described later, audio data can also be transmitted so that audio corresponding to the event reserved by the customer is output from the speaker of the display device 89.

[0076] 3. Management System Next, a description will be given of the management system 2. As shown in Fig. 1 above, the management system 2 includes a reception device 201 and an accounting device 202. First, the reception device 201 will be described.

[0077] 23 is a block diagram of the reception device 201. As shown in Fig. 23, the reception device 201 is a computer in which a control unit 21, a storage unit 22, a communication interface 23, etc. are electrically connected.

[0078] The control unit 21 includes a CPU (Central Processing Unit), RAM (Random Access Memory), ROM (Read Only Memory), etc., and performs various processes for accepting customers. Details will be described later. The storage unit 22 is an auxiliary storage device such as a hard disk drive or solid state drive, and stores information such as a program 221 executed by the control unit 21 and reservation information 222.

[0079] The communication interface 23 is, for example, a wired LAN (Local Area Network) module, a wireless LAN module, or the like, and is an interface for wired or wireless communication. In other words, the communication interface 23 is an example of a communication unit configured to communicate with other devices. The reception device 201 of this embodiment is connectable to the customer terminal 20 via the communication interface 23 and the Internet. The reception device 201 is also connected to various devices located in each store, such as the above-mentioned store management device 19. Note that communication via a local network between stores other than the Internet is also possible.

[0080] Next, the functional configuration (software configuration) of the reception device 201 will be described along with the procedure from reception to seating. The control unit 21 of the reception device 201 loads a program 221 stored in the storage unit 22 into RAM. The control unit 21 then interprets and executes the program 221 loaded into RAM using the CPU to control each component. As a result, as shown in FIG. 23 , the reception device 201 according to this embodiment functions as a computer equipped with a reservation reception unit 211 and an image processing unit 212. These functional configurations will be described below.

[0081] The reservation reception unit 211 performs the following process to receive reservations from the customer terminal 20. For example, as shown in Fig. 24, a reservation screen is displayed on the display 2011 of the customer terminal 20, and the customer inputs the store name, number of people for reservation, reservation date, reservation time, and event on this reservation screen. When holding an event, information about the event is input as shown in Fig. 25. As shown in Fig. 25, the input screen for information about the event displays buttons for event content, image selection, and product selection.

[0082] When the event content button is touched, a pull-down menu displays event content such as birthdays, wedding anniversaries, entrance ceremonies, graduation ceremonies, and other celebrations, from which the event content can be selected. When selecting an image, the image to be used for the event is selected. Here, an image to be displayed on the display device 89 of the second support 102 for the event, as described above, is selected. For example, if the event is a family birthday celebration, the customer can select a family photo (image) stored in the customer terminal 20. The image data of the selected photo is then transmitted to the memory unit 22 of the reception device 201. If no image is selected, an image appropriate for the event content is automatically selected by the reception device 201. In addition to an image, the customer can also select a video. That is, at least one of an image and a video can be selected. Multiple images and videos can also be selected. Furthermore, although not shown, text such as a message to be displayed at the event and audio data such as music to be used at the event can also be input. Alternatively, the customer can be configured to select images, videos, text, audio data, etc. for the event stored in the reception device 201, or the reception device 201 can automatically select these.

[0083] When the product selection button is touched, a pull-down menu is displayed showing product candidates to be stored in the first support 101, from which the product can be selected. Product candidates can include food such as cakes, as well as various gifts. Some products can be purchased for a fee, in which case the product price is also displayed.

[0084] Once the reservation is completed, the reservation details are displayed on the display 2011, as shown in FIG. 26. The reservation details include a reservation number (reservation identification information), and as will be described later, the customer can enter this reservation number into the store's reception terminal 11 to complete the reservation at the store. The scheduled date and time of the tour and, if an event is being held, the details of that event are also displayed. The information identifying the reservation is not particularly limited, and can be various information such as a QR code (registered trademark), a barcode, etc., in addition to the reservation number as described above.

[0085] The method for generating such a reservation screen is not particularly limited, and for example, a control language such as HTML (HyperText Markup Language) can be sent from the management system 2 or another reservation server (not shown) to the customer terminal 20, and the screen can be presented to the customer by being interpreted and executed by browser software or other dedicated application program on the customer terminal 20.

[0086] The reservation reception unit 211 associates the above-mentioned store name, number of people making the reservation, reservation date, reservation time, reservation number, and event details, and stores them as reservation information 222 in the storage unit 22 of the reception device 201 .

[0087] The image processing unit 212 decorates image data (or video data) sent from a customer. For example, if the event is a birthday celebration, the image processing unit 212 performs image processing such as adding the text "Happy Birthday" to the sent image, adding a decorative design, and creating a 3D image, and stores the processed image data (hereinafter, "processed image data") in association with the reservation information 222. It is also possible to use the sent image data or video data as is without performing image processing. For example, a decorative image such as a frame can be displayed in advance on the display device 89 (described later), and the sent image or video can be superimposed on the decorative image. Furthermore, the text used to decorate the image can be the same as the text entered by the customer when making the reservation, as described above.

[0088] The reservation information 222 generated as described above is transmitted to the store management device 19. Furthermore, various information other than the reservation information 222 can be mutually referenced and stored between the reception device 201 and the store management device 19.

[0089] <3-2. Accounting Device> The accounting device 202 is configured by a general-purpose personal computer, a dedicated computer, etc. The accounting device processes the account based on the number of plates inserted into the insertion slot 331 and the products ordered via the touch panel display 14.

[0090] 4. Store Reception Processing Next, the reception processing performed by the store management device 19 configured as described above will be described. First, the processing when no reservation has been made will be described with reference to FIG. 27 . As shown in FIG. 27 , when a customer enters the store and inputs their reservation into the reception terminal 11, the store entry reception unit 1911 generates reception information 1922 and issues a reception number (step S101). The vacant seat processing unit 1912 then sets up a vacant seat, and when a vacant seat is created (YES in step S102), the seat setting unit 1913 checks whether the reception information 1922 matches the vacant seat. For example, the reception order, number of customers, and the like are checked to see if the vacant seat matches. If the reception information 1922 matches the vacant seat (YES in step S103), the reception information 1922 is associated with seat information 1923 for the vacant seat, and the start of eating and drinking is set (step S104). Following this, the customer is guided to an empty table 13 (step S105).

[0091] Next, the processing when a reservation is made will be described with reference to FIG. 28 . As shown in FIG. 28 , when a customer makes a reservation from the customer terminal 20, the reservation reception unit 211 accepts the reservation and generates reservation information 222 (step S201). The reservation reception unit 211 also notifies the customer terminal 20 of reservation identification information, such as a reservation number. Next, when the customer enters the restaurant and inputs the reservation number into the reception terminal 5 (YES in step S202), the entrance reception unit 1911 adds an entry flag to the reservation information 222. The seat setting unit 1913 then checks whether a vacant seat matching the reservation information 222 is available. If a vacant seat is available (YES in step S203), the seat setting unit 1913 associates the reservation information 222 with the seat information 1923 for the vacant seat and sets the start of eating and drinking (step S204). Subsequently, the customer is guided to the vacant table 13 (step S205).

[0092] 5. Event Processing Next, event processing will be described with reference to the flowchart in FIG. 29. As described above, an event is held for a customer who has entered the event details when making a reservation. The reservation information 222 for the customer holding the event stores the event details, images to be used, and products, and this reservation information 222 is also associated with seating information 224. Therefore, the above-mentioned event is held at the table 13 of the customer who made the reservation. A method for holding an event will be described below.

[0093] The store staff operates the store management device 19 to confirm the customer who has made a reservation for the event (step S301), and if an event reservation has been made (YES in step S301), confirms the preparation time for the event. The event preparation time can be set in various ways, but for example, it can be set to a predetermined time after the customer who made the event reservation sits down at table 13 and starts placing an order on touch panel display 14. The store management device 19 can automatically notify the store staff of the event preparation time by displaying a message, making a sound, or the like.

[0094] When the preparation time for the event arrives (YES in step S302), the store management device 19 displays a message on the touch panel display 14 installed at the target table 13 urging the customer not to leave the table 13, such as "The event is about to begin, please do not leave your table 13" (step S303). In other words, a prior notice regarding the event may be given before the event begins at the table 13.

[0095] Next, the store staff places the product 99 selected by the customer on the tray 4 on the first support 101, and places the display device 89 on the second support 102. Once preparation of both supports 101, 102 is complete, the store staff places these supports 101, 102 on the conveying path 12 and conveys them, and inputs to the store management device 19 that placement of both supports 101, 102 on the conveying path 12 has been completed (step S304).

[0096] Subsequently, the control unit 191 (first support setting unit 1914 and second support setting unit 1915) of the store management device 19 references the customer reservation information 222 and calculates the time when both supports 101, 102 will pass the customer's table 13 based on the speed of the flat chain conveyor 121 of the transport path 12 and the seating information 1923 for the customer's table 13. When that time arrives, the control unit 191 sends an event start signal to the control device 87 connected to the first support 101 (step S305). The second support setting unit 1915 also sends image data of the processed image to the display device 89. If audio data has been set, the audio data is also sent.

[0097] When an event start signal is transmitted at the time when both supports 101, 102 pass the target table 13, the control device 87 drives the actuator 501 to open the lid of the first support 101, and display the product 99 to the customer seated at the table 13. The display device 89 also displays the processed image and outputs audio according to the content of the event. Note that the timing for opening the lid 7 and the timing for displaying the processed image may be, for example, such that the processed image is displayed and then the lid 7 is opened. Alternatively, the processed image may be displayed after the lid 7 is opened, or these may be performed simultaneously.

[0098] 6. Features The food and drink providing system configured as described above can provide the following effects: (1) For customers who wish to hold an event such as a celebration, products can be provided or celebratory images can be displayed using the supports 101, 102 transported along the transport path 12, which can impress the customers.

[0099] (2) Because the lid 7 of the first support 101 is configured to open automatically, the lid 7 can be opened when the first support 101 arrives at the table 13 where the customer is seated. Therefore, the lid 7 automatically opens in front of the table 13, and the lid 7 opens to reveal an unexpected product 99. Therefore, in addition to the display of images and the like on the display device 89, an analog-like presentation can be used to provide an emotionally moving experience to the customer.

[0100] In this case, for example, by configuring the lid 7 to automatically open after an image or the like is displayed on the display device 89, an analog-like effect is performed after the image or the like is displayed, which can further enhance the analog-like effect that moves the customer's heart. Note that the lid 7 may open while the image or the like is being displayed, or the lid 7 may open after the image or the like has finished being displayed.

[0101] (3) Since the event is held by displaying the image sent from the customer on the display device 89, it is possible to hold an event tailored to each customer, rather than a general-purpose event.

[0102] 7. Modifications Although one embodiment of the present invention has been described above, the present invention is not limited to this, and various modifications are possible without departing from the spirit of the present invention. The following modifications can be combined as appropriate.

[0103] (1) In the above embodiment, a tablet computer or smartphone is used as the display device 89, and image data of processed images transmitted from the store management device 19 is displayed and audio related to audio data is output. However, various modifications are possible regarding the image display method. For example, the control device 87 and the display device 89 may be connected via a wired or wireless connection, and image data and audio data may be stored in advance in the display device 89. Then, when the control device 87 receives an event start signal, the control device 87 may display the processed image on the display device 89 and output audio. Alternatively, an event start signal may be transmitted to the control device 87 and the display device 89, which may open the lid 7 and display an image (and output audio) on the display device 89. In this case, the first support setting unit 1914 and the second support setting unit 1915 may be integrated into a single module.

[0104] In the above embodiment, an event is started by transmitting an event start signal, but other methods are also possible. For example, as shown in FIG. 30 , the control device 87 may have a built-in timer, and the timer may be set to drive an actuator (or a display device) when the supports 101 and 102 are placed on the transport path 12 and pass the target table. In this case, the control device 87 may be provided with an operation device (e.g., an operation switch or a touch panel) for inputting seat information for the event, and the timer may be set according to the seat information input via the operation device. For example, the operation device may not be built into the control device 87, but may be connected to the control device 87 by wire or wirelessly and transported along the transport path 12 together with the control device 87. Furthermore, when the operation device is connected to the control device wirelessly, the operation device may be a device such as a touch panel installed in the store.

[0105] For example, a store staff member uses the store management device 19 to check the seating information of a customer's table 13. Next, the store staff member uses the operation device to input the seating information for the event, thereby setting a timer for the time corresponding to the input table. After that, when both supports 101, 102 are transported to the transport path 12, the control device 87 drives the actuator (or display device) at the timing when they pass the input table, and the lid 7 is automatically opened (or at least one of an image and a video to be used for the event is displayed). Note that the seating information may be, for example, a table number or seat position information, and is not limited to these as long as the seat can be identified.

[0106] Furthermore, when a display terminal such as a tablet computer or smartphone is used as the display device 89, an app with a timer that can be executed on the tablet computer or smartphone may be used, as shown in FIG. 31 . That is, the display time of images and videos can be set using a timer or an operation device (input means) built into the display device 89, without using the control device 87 described above. For example, when seat information for an event is input using input means (e.g., a touch panel or various buttons) provided on the tablet computer or smartphone, the app's timer is set according to the input seat information. Thereafter, the app with the timer is executed, and at least one of the images and videos used for the event is displayed on the display device 89 when the target table is passed by.

[0107] When a display terminal such as a tablet computer or smartphone is used as the display device 89, a timer-equipped app (executed by the processor of the display terminal) is used to display images at a predetermined timing, while a control device (e.g., a controller including a small CPU, a PLC, etc.) 87 and a timer are used to open the lid 7 of the first support 101 at a predetermined timing. This allows for effective use of the general-purpose display terminal while simplifying the device configuration and control on the support 101 side. In this case, the control device 87 may have a hardware configuration (controller and memory) similar to that of the store management device 19 described above. The control device may be configured to control the actuator 501 to open the lid 7 when the first support 101 passes a table assigned to a customer based on seating information stored in the memory. Alternatively, instead of using the control device 87, a controller such as a PLC including a processor may be provided in the first support 101, and the actuator may be driven at a predetermined time by this controller.

[0108] As described above, in this embodiment, when an event (opening a lid, displaying an image, etc.) is performed based on the seat information stored in the memory unit 22, the seat information may be automatically input so that an event is activated when a table passes, or the seat information may be input via an operating device as an input device so that an event at a specific table is activated.

[0109] In the system of the above embodiment, when the step of opening the lid body 7 of the support body 101 and the step of displaying an image or the like on the display device 89 are executed, these steps may be executed by separate processors as the control device (control unit), or may be executed by the same processor.

[0110] 32 is a diagram showing an example of a usage state of the system according to this embodiment, in which a speaker 103, a second support 102, a control device 87, and a first support 101 are arranged in parallel on the transport path 12 in the order of transport (from right to left). As shown in FIG. 32, the object on the transport path 12 is provided with decorations. A smartphone is used as an example of a display device 89 on the second support 102.

[0111] The lid 7 of the first support 101 is provided with an opaque member so that the merchandise inside cannot be seen by customers when the lid 7 is closed (for example, an opaque cover may be attached to the lid 7, the material of the lid 7 itself may be opaque, or the lid 7 may be coated with an opaque material). Typically, a transparent or translucent lid 7 is used so that the merchandise inside can be seen, but in this case, the merchandise inside can be seen, which lacks a sense of surprise. Therefore, if the lid 7 is made opaque, the merchandise inside cannot be seen when the lid 7 is closed, but can be seen when the lid 7 is opened, creating a sense of surprise.

[0112] Another example is shown in FIG. 33. As shown in FIG. 33, in addition to the example shown in FIG. 32, in this example, decorations 104 are placed on the upstream and downstream sides of the conveying path 12. Each decoration 104 can be made of, for example, paper or resin material with a celebratory design, and is conveyed on a platform such as the above-mentioned platform 6. However, the design of the decoration is not limited to this and various modifications are possible. Furthermore, the items to be conveyed are not particularly limited, and it is sufficient that at least one of the above-mentioned items (including at least one of the first support 101 and the second support 102) is conveyed.

[0113] In the above embodiment, at the start of an event, a store staff member inputs to the store management device 19 that the placement of the first and second supports 101, 102 on the transport path 12 has been completed. However, for example, the first support setting unit 1914 may perform the above-described event start processing when it detects that either the first and second supports 101, 102 or the control device has been placed on the transport path 12 or has passed a predetermined position on the transport path 12. In this case, the position on the transport path 12 where the event starts may be set automatically based on seat information, or the position on the transport path 12 where the event starts may be set by inputting seat information via an operating device.

[0114] (2) When the first and second supports 101, 102 are transported to the corresponding table, a display image 89 on the second support 102 may be displayed to prompt the customer to pay attention to the first support 101 and to remove the gift from the first support 101. FIGS. 34 to 38 are diagrams showing examples of displays on a display device in a system according to this embodiment. In the examples shown in FIGS. 34 to 38, the second support 102 on which the display device 89 is mounted is transported in a state where it is positioned in front of the first support 101 on which gift items are stored. Also, in these examples, the control device 87 is not shown. In the step of displaying an image on the display device 89, the control device 87 may display at least one of an image and a video (hereinafter, referred to as an image) associated with the step of opening the lid 7 of the support 101.

[0115] As the display of an image or the like associated with the step of opening the lid 7 of the support 101, for example, an image or the like that draws attention to the support 101 may be displayed before the lid 7 is opened. Such a display draws attention to the support 101 before the lid 7 is opened, thereby reducing the possibility that customers will miss the event in which the lid 7 is opened.

[0116] As an example of the display of an image or the like associated with the step of opening the lid 7 of the support 101, after the lid 7 is opened, an image or the like may be displayed that prompts the customer to remove the product placed on the support 101. Such a display can reduce the possibility that the food and drink will be moved to another table without being removed by the customer.

[0117] As the display of an image or the like associated with the step of opening the lid 7 of the support 101, for example, if the product provided by the support 101 is a celebratory item, an image or the like congratulating the customer may be displayed. This can liven up the event of opening the lid 7. Furthermore, without being limited to this, a display informing the customer of the contents of the product provided by the support 101 may also be displayed.

[0118] 34, before the first support 101 and the second support 102 reach the table where the event is to be held, the product corresponding to the table where the event is to be held is displayed on the display device 89. This allows customers at other tables to recognize the table where the event is to be held.

[0119] When the first support 101 and the second support 102 arrive at the table where the event is being held, the event begins, and an image or the like congratulating the customer (e.g., at least one of a congratulatory message, diagram, and picture) is displayed on the display device 89 as shown in Fig. 35. Thereafter, an image or the like (e.g., at least one of a message, diagram, and picture) that draws attention to the first support 101 is displayed on the display device 89 as shown in Fig. 36. As the image or the like that draws attention, an arrow corresponding to the placement position may be displayed on the first support 101.

[0120] The control device 87 performs control so that the lid 7 is opened after an image or the like that draws attention to the first support 101, as shown in Fig. 36, is displayed on the display device 89. That is, the timing at which the display device 89 starts displaying an image or the like and the timing at which the lid 7 of the first support 101 is opened are adjusted in advance. As a result, the lid 7 is opened after an image or the like that draws attention to the first support 101 is displayed.

[0121] After the lid 7 is opened, the display device 89 displays an image or the like (for example, at least one of a message, diagram, and picture) encouraging the user to remove the product (present) placed on the support 101, as shown in Fig. 37. After that, when both supports 101 and 102 pass the table where the event is being held and move to another table, the display device 89 displays a message that the event has been held at the specific table, as shown in Fig. 38.

[0122] In the above description, an image or the like associated with the step of opening the lid 7 of the first support 101 is displayed, but audio may be played in accordance with the content displayed in the image or the like. Of course, this embodiment can also be applied to audio only, without using images or the like. For example, the audio content may be the same as the message used when the image or the like is displayed.

[0123] In the above description, an example in which an event, an image, etc. are selected is shown, but the present invention is not limited to this, and an event may be triggered by a customer selecting a specific product. Furthermore, this embodiment can be applied even when there is only one event content and one image.

[0124] (3) In the above embodiment, both the first and second supports 101, 102 are transported on the transport path 12 during an event, but it is also possible to transport only one of them. Also, the order in which the first support 101 and the second support 102 are arranged can be changed as appropriate. Furthermore, the first support 101 and the second support 102 do not have to be transported side by side, and can be transported with a predetermined time interval between them.

[0125] (4) The configuration of the first support 101 described above is an example and is not particularly limited. That is, it is sufficient that the first support 101 has a lid 7 that covers the product and that the lid 7 is configured to automatically open at a predetermined timing. The first support 101 described above houses a plate 4, but it is also possible to place a product directly on the plate 4 without placing a plate 4 thereon. In addition to the above-described automatic opening, the lid 7 of the first support 101 may also be configured to open in response to a customer's action. For example, the lid 7 may be configured to open when a customer holds their hand over the lid 7 or when a sensor or other device detects that the customer has touched the lid 7. Alternatively, the lid 7 may be opened manually by the customer. However, if the lid 7 is opened in response to a customer's action, it is preferable to display text or a graphic urging the customer to open the lid on the touch panel display 14, or to attach such a display to the first support 1. In this case, for example, based on seat information for an event, when the first support 101 passes the table where the event is being held, a sensor provided on either the support 101, 102 or the control device 87 detects the table where the event is being held, and the lid 7 opens based on the detection result, and when another table is added, the lid 7 does not open regardless of the detection result of the sensor.

[0126] (5) The configuration of the second support 102 described above is also one example, and for example, the configuration of the mounting unit 62 may be different from that of the first support 101, as long as it has a structure that can at least support the display device 89. Furthermore, if the display device 89 does not have a speaker function, the mounting unit 62 may be provided with a speaker, or only the speaker may be transported through the transport path 12 (for example, see FIG. 32 described later). Furthermore, the mounting unit 62 and the display device 89 may be integrated. Furthermore, the above-mentioned control device 87 may be built into the first support 101 and the second support 102.

[0127] (6) The above-mentioned normal support 1 for transporting food and drink is the first support 101 without the actuator 501, but it is not limited to this and various forms are possible as long as it can transport food and drink or a plate with food and drink on it.

[0128] (7) When holding an event, a display for the event can be displayed on the touch panel display 14 installed on the table 13. For example, text or designs such as "Happy Birthday" can be displayed. Such text can be the same as that entered by the customer when making a reservation, as described above.

[0129] (8) Various images, videos, and audio data to be used for events other than those prepared by customers can be stored in advance in the memory of at least one of the reception device 201 and the store management device 19, and events can be held using the various data stored in the memory.

[0130] (9) In the above embodiment, the management system is configured with two computers, the reception device 201 and the accounting device 202, but the number of computers that make up the system is not particularly limited.

[0131] In the above embodiment, for the sake of convenience, the reception device 201, the checkout device 202, and the store management device 19 are described separately, but the functional configurations of these devices may be implemented by one or more computers. Furthermore, the locations where these devices are located are not particularly limited, and they may be located in at least one location in each store or management facility. Furthermore, while the various processes described above are implemented by a computer having a general-purpose CPU, some or all of the processes may be implemented by one or more dedicated processors.

[0132] (10) The reservation screen of the customer terminal 20 and the reception screen of the reception terminal 11 shown in the above embodiment are merely examples, and various modifications are possible. For example, the items to be input may be other than those described above.

[0133] (11) In the above embodiment, the touch panel display 14 installed on the table 13 may be configured to allow selection of event content, at least one of a video and an image, and at least one of a product. In this case, the event that occurs when the support 1 passes the table 13 corresponding to the touch panel display 14 for which the selection has been made may be, for example, at least one of an event of opening the lid 7 of the support 1 on which the selected product is placed, and an event of displaying at least one of the selected video and an image on the display device 89. Sound may also be selectable, and sound may be played during the event.

[0134] (12) In addition, in the above embodiment, at least one of a video and an image selected by a customer is displayed on the display device 89 that is moved along the conveying path 12. However, this is not limited to this. For example, at the time when a specific product arrives at the table 13, at least one of a video and an image that has been selected in advance by the customer on the customer terminal 20 may be displayed on the touch panel display 14 installed on the table 13.

[0135] (13) In the above embodiment, an event is held when the support 1 transported along the transport path 12 passes by the customer's table 13. However, this is not limiting. For example, when a food delivery robot that can move around the store floor arrives at the table 13, at least one of a video and an image selected by the customer may be displayed on a display device. In this case, the display device may be, for example, a touch panel 14 provided on the table 13 or a display device provided on the food delivery robot.

[0136] (14) In the above embodiment, the food and beverage serving system of the present invention was applied to a conveyor belt sushi serving system, but other types of food and beverage serving may also be used. Furthermore, the configuration of the conveyor path and the seating booths described above are merely examples and may be modified as appropriate. In the above embodiment, the event is held at table 13 with customer seats on both sides, but the shape of the table and the position and number of customer seats are not particularly limited. For example, the event may be held at a table where customer seats are lined up in a row along conveyor path 12.

Claims

1. A food and drink service system having a transport path that passes alongside customer tables and transports a support on which food and drink can be placed, comprising: a memory unit that stores reservation information from customers, the memory unit storing seating information for a table assigned to the customer at the time the customer visits the store, in association with the reservation information; a first event support having an openable and closable lid that is transported along the transport path with the lid closed; a second event support that is transported along the transport path with a display device supported thereon; and a control unit, wherein the memory unit stores at least one of images and videos to be used for the event received from the customer in association with the reservation information, and the control unit executes a first event step of opening the lid when the first event support passes the table assigned to the customer based on the seating information stored in the memory unit, and A food and beverage serving system characterized by executing a second event step in which, based on the seat information stored in the memory unit and at least one of the images and videos, when the second event support passes the table assigned to the customer, at least one of an image and a video associated with the first event step is displayed on the display device.

2. The food and beverage serving system of claim 1, wherein the first event support and the second event support are configured to be transported along the transport path while aligned in a line.

3. The food and beverage serving system described in claim 1 or 2, characterized in that the first event support is equipped with an actuator for opening and closing the lid, and the control unit, in the first event step, opens the lid by driving the actuator when the first event support passes the table assigned to the customer.

4. A food and beverage serving system as described in claim 1 or 2, wherein the first event support contains products to be served to the customers at the event.

5. The food and beverage serving system described in claim 1 or 2, characterized in that the control unit opens the lid body in the first event step after at least one of the image and video is displayed by the display device in the second event step.

6. The food and beverage serving system of claim 1 or 2 further comprises an operating device for inputting seating information for the event, and the control unit, as a first step for the event, sets a timer according to the seating information input by the operating device based on the seating information stored in the memory unit, thereby opening the lid when the first support for the event passes the table assigned to the customer.

7. The food and beverage serving system of claim 1 or 2 further comprises an operating device for inputting seating information for an event, wherein the control unit, as a second step for the event, sets a timer according to the seating information input by the operating device based on the seating information stored in the memory unit, thereby displaying at least one of the image and video on the display device when the second support for the event passes the table assigned to the customer.

8. The food and beverage provision system described in claim 1 or 2, characterized in that the control unit includes a first processor that executes the first step for the event and a second processor that executes the second step for the event.

9. The food and beverage serving system of claim 1 or 2, characterized in that the control unit includes a single processor that executes the first event step and the second event step.

10. The food and beverage serving system described in claim 1 or 2, characterized in that the control unit displays images and videos associated with the first step for the event to draw attention to the first support for the event before the lid opens.

11. The food and beverage provision system described in claim 1 or 2, characterized in that the control unit displays images and videos associated with the first step for the event, encouraging the removal of products placed on the first support for the event after the lid is opened.

12. A method for processing an event that takes place on a transport path that passes alongside customer tables and transports a support on which food and drink can be placed, comprising: a step of storing reservation information from a customer in a memory unit; a step of storing in the memory unit seating information relating to a table that will be assigned to the customer when the customer arrives at the restaurant, in association with the reservation information; a step of transporting a first event support having an openable and closable lid along the transport path with the lid closed; a step of transporting a second event support along the transport path with a display device supported thereon; a first event step of opening the lid when the first event support passes the table assigned to the customer, based on the seating information stored in the memory unit; and a second event step of displaying at least one of an image and a video associated with the first event step on the display device when the second event support passes the table assigned to the customer, based on the seating information stored in the memory unit and at least one of an image and a video to be used for the event received from the customer.

13. A control device for a food and drink service system having a transport path that passes alongside customer tables and transports a support on which food and drink can be placed, the control device comprising: a memory unit that stores reservation information from customers, the memory unit storing seating information for a table assigned to the customer at the time the customer visits the store, in association with the reservation information; and a control unit, wherein a first event support having a lid that can be opened and closed and an actuator that opens the lid is transported along the transport path with the lid closed, and a second event support is transported along the transport path while supporting a display device, the control unit controls the actuator to open the lid when the first event support passes the table assigned to the customer based on the seating information stored in the memory unit, and causes the display device to display at least one of an image and a video associated with the first event step when the second event support passes the table assigned to the customer based on the seating information stored in the memory unit and at least one of the image and video.

Images