A service data processing method and apparatus
By acquiring the correlation data between the target system and the virtual system, the priority of pending business transactions is determined, and the virtual system is invoked to process high-priority transactions. This solves the problem of low efficiency in user business transactions when the bank system fails, and achieves efficient business data processing.
Patent Information
- Application Number
- CN202210962939.0
- Authority / Receiving Office
- CN · China
- Patent Type
- Patents(China)
- Current Assignee / Owner
- Filing Date
- 2022-08-11
- Publication Date
- 2025-11-18
- Estimated Expiration
- 2042-08-11
AI Technical Summary
When the bank's system malfunctions, it generates faulty data, leading to a continuous increase in erroneous data in user transactions and affecting the efficiency of users' business processing.
By acquiring the correlation data between the target system and the virtual system, the priority of pending business can be determined, the virtual system can be invoked to process high-priority business, and the target system can be controlled to process low-priority business, thereby reducing the generation of erroneous data.
In the event of a system failure, priority judgment and data processing strategies can be used to improve the efficiency of users in handling business and reduce the generation of erroneous data.
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Figure CN115328955B_ABST
Abstract
Description
TECHNICAL FIELD
[0001] The present application relates to the technical field of data processing, and particularly relates to a business data processing method and device. BACKGROUND
[0002] In the process of business handling, if the function of a bank system fails, fault data, also known as dirty data, will be generated, and error data will be generated when a user handles business. At this time, the function of the bank system that fails needs to be repaired. When the fault function of the system is repaired, if the business that generates error data is handled again, the error data will continue to increase, so that a large amount of error data needs to be corrected after the fault function of the bank system is repaired.
[0003] At present, when the function of the bank system fails, the running of the bank system needs to be stopped to repair the fault of the bank system. This affects the user to handle the bank business and reduces the efficiency of the user to handle the business. SUMMARY
[0004] Therefore, the present application provides a business data processing method and device, which can improve the efficiency of the user to handle the business.
[0005] To solve the above problems, the technical scheme provided by the present application is as follows:
[0006] In a first aspect, the present application provides a business data processing method, which is applied to a repair system connected with a target system, and the method comprises the following steps:
[0007] If fault data is generated in the target system, determining a to-be-handled business in the target system and acquiring first associated data of the fault data, the first associated data being data related to processing the to-be-handled business in the target system;
[0008] Acquiring second associated data, the second associated data being data related to processing the to-be-handled business in a virtual system corresponding to the target system;
[0009] If the first associated data is the same as the second associated data, determining a priority of the to-be-handled business, the priority being used to measure the urgency of the to-be-handled business;
[0010] Calling a virtual system corresponding to the target system, and controlling the virtual system to process the to-be-handled business according to the priority;
[0011] If the first associated data is not the same as the second associated data, controlling the target system to process the to-be-handled business.
[0012] In a possible implementation, the calling the virtual system corresponding to the target system controls the virtual system to process the to-be-handled business according to the priority, including:
[0013] If the priority of the to-be-handled business is higher than a preset threshold, it is determined that the to-be-handled business is a high-priority business.
[0014] Obtaining overlapping data in the second association data that is same as the first association data;
[0015] Determining an obtaining manner corresponding to the overlapping data, and determining to-be-processed data according to the obtaining manner.
[0016] Processing the to-be-handled business according to the to-be-processed data.
[0017] In a possible implementation, the obtaining manner includes one or more of client input obtaining, rule calculation obtaining, and database system query obtaining, and the determining the obtaining manner corresponding to the overlapping data and the determining to-be-processed data according to the obtaining manner include:
[0018] Obtaining field information of the overlapping data;
[0019] Determining the obtaining manner indicated by the field information;
[0020] If the obtaining manner is client input, sending a re-input instruction to a first client to obtain to-be-processed data re-input by the first client, the first client being a client used to collect overlapping data.
[0021] If the obtaining manner is rule calculation, calling a preset rule to perform calculation to obtain the to-be-processed data.
[0022] If the obtaining manner is database system query, sending a query instruction to a database system to obtain the to-be-processed data sent by the database system.
[0023] In a possible implementation, the calling the virtual system corresponding to the target system controls the virtual system to process the to-be-handled business according to the priority, including:
[0024] If the priority of the to-be-handled business is lower than a preset threshold, it is determined that the to-be-handled business is a low-priority business, and the second association data is cached to the target system.
[0025] In response to determining that the processing of the fault data ends, calling the target system to process the to-be-handled business.
[0026] acquiring third correlation data, the third correlation data being data generated in the target system after processing the fault data and related to processing the to-be-handled business;
[0027] if the third correlation data is the same as the second correlation data, processing the to-be-handled business;
[0028] if the third correlation data is different from the second correlation data, determining to-be-classified data, the to-be-classified data being data in the third correlation data that is different from the second correlation data;
[0029] processing the to-be-handled business according to the to-be-classified data.
[0030] In a possible implementation manner, the processing the to-be-handled business according to the to-be-classified data comprises:
[0031] if the to-be-classified data is customer basic data, sending a to-be-confirmed message to a second client;
[0032] in response to receiving a confirmation message sent by the second client, processing the to-be-handled business;
[0033] if the to-be-classified data is business data, processing the to-be-handled business.
[0034] In a second aspect, the present application provides a business data processing apparatus, which is applied to a repair system connected with a target system, and comprises:
[0035] a first acquiring module, configured to, if the target system generates fault data, determine a to-be-handled business in the target system and acquire first correlation data of the fault data, the first correlation data being data in the target system related to processing the to-be-handled business;
[0036] a second acquiring module, configured to acquire second correlation data, the second correlation data being data in a virtual system corresponding to the target system and related to processing the to-be-handled business;
[0037] a determining module, configured to, if the first correlation data is the same as the second correlation data, determine a priority of the to-be-handled business, the priority being used to measure an emergency degree of the to-be-handled business;
[0038] a control module, configured to call the virtual system corresponding to the target system and control the virtual system to process the to-be-handled business according to the priority;
[0039] a processing module, configured to, if the first correlation data is different from the second correlation data, control the target system to process the to-be-handled business.
[0040] In a possible implementation, the control module is specifically configured to: if the priority of the to-be-handled business is higher than a preset threshold, determine that the to-be-handled business is a high-priority business; acquire overlapping data in the second correlation data that is the same as the first correlation data; determine an acquisition manner corresponding to the overlapping data, and determine to-be-processed data according to the acquisition manner; and process the to-be-handled business according to the to-be-processed data.
[0041] In a possible implementation, the acquisition manner includes one or more of client input acquisition, rule calculation acquisition, and database system query acquisition, and the control module is specifically configured to: acquire field information of the overlapping data; determine the acquisition manner indicated by the field information; if the acquisition manner is client input, send a re-input instruction to a first client to obtain to-be-processed data re-input by the first client, the first client being a client used to collect overlapping data; if the acquisition manner is rule calculation, perform calculation by invoking a preset rule to obtain the to-be-processed data; and if the acquisition manner is database system query, send a query instruction to a database system to acquire the to-be-processed data sent by the database system.
[0042] In a possible implementation, the control module is specifically configured to: if the priority of the to-be-handled business is lower than a preset threshold, determine that the to-be-handled business is a low-priority business, and cache the second correlation data to the target system; in response to determining that processing of the fault data ends, invoke the target system to process the to-be-handled business; acquire third correlation data, the third correlation data being data related to processing of the to-be-handled business generated in the target system after processing of the fault data ends; if the third correlation data is the same as the second correlation data, process the to-be-handled business; if the third correlation data is different from the second correlation data, determine to-be-classified data, the to-be-classified data being data in the third correlation data that is different from the second correlation data; and process the to-be-handled business according to the to-be-classified data.
[0043] In a possible implementation, the control module is specifically configured to: if the to-be-classified data is customer basic data, send a to-be-confirmed message to a second client; in response to receiving a confirmation message sent by the second client, process the to-be-handled business; and if the to-be-classified data is business data, process the to-be-handled business.
[0044] Therefore, the application has the following beneficial effects:
[0045] The application provides a business data processing method and device. If the target system generates fault data, firstly, the target system's to-be-handled business and first associated data of the fault data are acquired, wherein the first associated data is data related to processing the to-be-handled business in the target system; secondly, second associated data, that is, data related to the to-be-handled business in a virtual system, is acquired; if the first associated data is same as the second associated data, the priority of the to-be-handled business is determined, the priority is used to measure the urgency of the to-be-handled business; then, a virtual system corresponding to the target system is called again, and the virtual system is controlled to process the to-be-handled business based on the priority; if the first associated data is not same as the second associated data, the target system is controlled to process the to-be-handled business. In this way, when the system fails, the priority of the to-be-handled business can be determined and whether the to-be-handled business is related to the fault data can be determined, and then the to-be-handled business is processed, so that the efficiency of processing the business by a user is improved. BRIEF DESCRIPTION OF DRAWINGS
[0046] In order to more clearly illustrate the technical solutions in the embodiments of the present application or the prior art, the following will briefly introduce the drawings needed to be used in the embodiments or the prior art description. Obviously, the drawings in the following description are only embodiments of the present application, and other drawings can be obtained by those skilled in the art without creative effort on the basis of the provided drawings.
[0047] Figure 1 A flowchart of a business data processing method provided by an embodiment of the present application;
[0048] Figure 2 A structural diagram of a business data processing device provided by an embodiment of the present application. DETAILED DESCRIPTION
[0049] In order to facilitate understanding and explaining the technical solutions provided by the embodiments of the present application, the background art of the present application will be described first.
[0050] If the bank system function fails during the process of business handling, the bank system will generate fault data, also known as dirty data, and cause error data when the user handles the business. These error data need a period of time during the process of extracting data for data processing, and during this period of time, business handling may continue to occur to generate error data. After the system function is repaired, the error data generated by the business needs to be modified again, which is time-consuming and laborious and is prone to error. Due to the continuous generation of error data, the number of error data is too large to be completely processed at one time, and it is more difficult to modify the error data that has not been processed after the new function of the system is put into operation. At present, when the function of the bank system fails, the operation of the bank system needs to be stopped first, and then the fault of the bank system is repaired. Since the operation of the bank system affects the user's handling of the bank business, the efficiency of the user's handling of the business is greatly reduced.
[0051] Based on this, the application provides a business data processing method and device. If the target system generates fault data, first, the target system's to-be-handled business and the first associated data of the fault data are acquired, wherein the fault data is the data generated when the target system runs fault, and the first associated data is the data related to processing the to-be-handled business in the target system. Secondly, the second associated data, that is, the data related to the to-be-handled business in the virtual system, is acquired. If the first associated data and the second associated data are the same, the priority of the to-be-handled business is determined, and the priority is used to measure the urgency of the to-be-handled business. Then, the virtual system corresponding to the target system is called, and the virtual system is controlled to process the to-be-handled business based on the priority. If the first associated data and the second associated data are not the same, the target system is controlled to process the to-be-handled business. In this way, when the system fails, the priority of the to-be-handled business and whether the to-be-handled business is related to the fault data can be judged, and then the to-be-handled business is processed, thereby improving the efficiency of the user's handling of the business.
[0052] In order to facilitate understanding of the technical solutions provided by the embodiments of the application, the business data processing method and device provided by the embodiments of the application are described below with reference to the accompanying drawings.
[0053] First of all, it should be noted that the business data processing method provided by the embodiments is applied to a repair system, and the repair system is connected with a target system. For details, see Figure 1 The figure is a flowchart of a business data processing method provided by an embodiment of the application. The method specifically includes S101-S105.
[0054] S101: If the target system generates fault data, determine the to-be-handled business in the target system and acquire the first associated data of the fault data, wherein the first associated data is the data related to processing the to-be-handled business in the target system.
[0055] Understandably, when the target system generates fault data, since the target system is still running, the client can still send requests to the system to process business. At this time, it is necessary to identify the pending business in the target system and obtain the associated data of the fault data. This associated data is the data that the target system needs to use to process the pending business.
[0056] S102: Obtain the second associated data, which is data related to processing the pending business in the virtual system corresponding to the target system.
[0057] After identifying the pending transactions from the target system, these transactions are processed in the corresponding virtual system. The data in the virtual system related to processing these pending transactions constitutes the second associated data, which is then retrieved from the virtual system.
[0058] S103: If the first associated data is the same as the second associated data, determine the priority of the pending business, wherein the priority is used to measure the urgency of the pending business.
[0059] After obtaining the associated data related to the fault data in the target system and the data related to processing pending transactions in the virtual system, it is determined whether the associated data of the fault data in the target system is the same as the associated data of the pending transactions in the virtual system. If these two sets of associated data are the same, then the corresponding pending transaction cannot be processed in the target system where the functional failure occurred, reducing the generation of erroneous data. At this point, it is necessary to determine the priority of the pending transaction, that is, its urgency, and process the pending transaction according to its urgency.
[0060] S104: Invoke the virtual system corresponding to the target system, and control the virtual system to process the pending business according to the priority.
[0061] After determining the priority of pending transactions associated with faulty data, the control virtual system processes the pending transactions according to the priority. This ensures that pending transactions associated with faulty data are not processed in the target system where the functional failure occurred, reducing the generation of erroneous data.
[0062] In one possible implementation, after determining the priority of pending tasks, it is checked whether the priority of the pending task is higher than a preset threshold. If the priority of the pending task is higher than the preset threshold, then the pending task is a high-priority task. Because the pending task has a high priority, it needs to be processed. The process involves determining what data is identical between the associated data of the pending task and the associated data of the fault data. This identical data is called overlapping data. Possible scenarios include the associated data of the pending task and the associated data of the fault data being completely identical, or partially identical. After identifying overlapping data, this overlapping data is acquired and analyzed. Through the analysis of this overlapping data, the method for acquiring the overlapping data is determined. Using this determined method, the overlapping data is acquired again. This re-acquired overlapping data is the data to be processed, and the pending tasks are processed based on this data.
[0063] Furthermore, overlapping data can be obtained through client input, rule-based calculation, or database system queries. Understandably, after identifying overlapping data where the associated data of the pending business and the associated data of the fault data are identical, the field information of the overlapping data is retrieved. This field information indicates the retrieval method; different fields for different overlapping data correspond to different retrieval methods. If the field information indicates client input, re-entering the overlapping data requires sending a re-input command to the client to obtain the re-entered data to be processed. This client is the one used to collect the overlapping data. If the field information indicates rule-based calculation, re-calculating according to preset rules is required to obtain the data to be processed. If the field information indicates database system query, re-querying the overlapping data is required again to obtain the data to be processed.
[0064] In another possible implementation, after determining the priority of the pending business, it is checked whether the priority of the pending business is lower than a preset threshold. If the priority of the pending business is lower than the preset threshold, the data related to processing the pending business in the virtual system is cached in the target system. If it is determined that the faulty data has been processed, that is, the fault in the target system has been completely repaired and the erroneous data has been corrected, the repaired target system is called to process the pending business, obtaining the data related to processing the pending business, i.e., the associated data. Let's assume that the data related to processing the pending business in the virtual system is associated data B, and the data related to processing the pending business in the repaired target system is associated data C. It is then determined whether associated data B and associated data C are the same. If they are the same, the pending data is processed directly. If they are different, the data in associated data C that is different from associated data B is identified; these different data are the data to be classified. It is understood that associated data C and associated data B can be completely different or partially different. The identified data to be classified is obtained, and the pending business is processed based on this data.
[0065] Furthermore, after identifying the data to be classified, the data is judged. If the data to be classified is customer basic data, a confirmation message is sent to the client, and the client is asked to confirm. If a confirmation message is received from the client, the pending business is processed. If the data to be classified is business data, the pending business is processed directly.
[0066] S105: If the first associated data is different from the second associated data, control the target system to process the pending business.
[0067] Understandably, after obtaining the associated data related to the fault data in the target system and the data related to the processing of pending business in the virtual system, it is determined whether the associated data of the fault data in the target system is the same as the associated data of the pending business in the virtual system. If these two types of associated data are different, then the data to be called for processing the pending business will not have any connection with the fault data. At this time, the pending business can be processed in the target system, reducing the impact on users' business processing and improving the efficiency of users' business processing.
[0068] Based on the relevant content of S101-S105, the number of pending transactions related to fault data that are processed in the target system can be reduced, the generation of erroneous data can be reduced, and the pending transactions can be processed by judging the priority of pending transactions and whether pending transactions are related to fault data, thereby improving the efficiency of users in handling transactions.
[0069] The specific implementation processes and derivative methods of the above embodiments are all within the protection scope of this application.
[0070] It should be noted that the business data processing method and apparatus provided in this application can be used in the financial field or other fields. The above is only an example and does not limit the application field of the business data processing method and apparatus provided in this application.
[0071] and Figure 1 Corresponding to the method described above, embodiments of this application also provide a business data processing apparatus for processing data... Figure 1 The specific implementation of the method, the business data processing device provided in this application embodiment can be applied to computer terminals or various mobile devices, and its structural schematic diagram is shown below. Figure 2 As shown, the business data processing device specifically includes:
[0072] The first acquisition module 201 is used to determine the pending business in the target system and acquire the first associated data of the fault data if the target system generates fault data. The first associated data is data in the target system related to processing the pending business.
[0073] The second acquisition module 202 is used to acquire second associated data, which is data related to processing the pending business in the virtual system corresponding to the target system.
[0074] The determining module 203 is used to determine the priority of the pending business if the first associated data is the same as the second associated data, wherein the priority is used to measure the urgency of the pending business;
[0075] Control module 204 is used to call the virtual system corresponding to the target system and control the virtual system to process the pending business according to the priority;
[0076] The processing module 205 is used to control the target system to process the pending business if the first associated data is different from the second associated data.
[0077] In one possible implementation, the control module is specifically configured to: determine the pending business as a high-priority business if the priority of the pending business is higher than a preset threshold; acquire overlapping data in the second associated data that is the same as the first associated data; determine the acquisition method corresponding to the overlapping data; determine the data to be processed according to the acquisition method; and process the pending business according to the data to be processed.
[0078] In one possible implementation, the acquisition method includes one or more of client input acquisition, rule calculation acquisition, and database system query acquisition. Specifically, the control module is used to acquire field information of the overlapping data; determine the acquisition method indicated by the field information; if the acquisition method is client input, send a re-input instruction to a first client to obtain the data to be processed re-input by the first client, where the first client is a client used to collect overlapping data; if the acquisition method is rule calculation, call a preset rule to perform calculation to obtain the data to be processed; if the acquisition method is database system query, send a query instruction to the database system to obtain the data to be processed sent by the database system.
[0079] In one possible implementation, the control module is specifically configured to: determine that the pending business is a low-priority business if the priority of the pending business is lower than a preset threshold, and cache the second associated data in the target system; in response to determining that the processing of the fault data has ended, invoke the target system to process the pending business; obtain third associated data, which is data related to processing the pending business generated in the target system after the processing of the fault data has ended; if the third associated data is the same as the second associated data, process the pending business; if the third associated data is different from the second associated data, determine data to be classified, which is data in the third associated data that is different from the second associated data; and process the pending business according to the data to be classified.
[0080] In one possible implementation, the control module is specifically configured to: send a confirmation message to the second client if the data to be classified is customer basic data; process the pending business upon receiving the confirmation message from the second client; and process the pending business if the data to be classified is business data.
[0081] It should be noted that the various embodiments in this specification are described in a progressive manner, with each embodiment focusing on the differences from other embodiments. Similar or identical parts between embodiments can be referred to interchangeably. For the systems or apparatus disclosed in the embodiments, since they correspond to the methods disclosed in the embodiments, the descriptions are relatively simple, and relevant parts can be referred to the method section.
[0082] It should be understood that in this application, "at least one (item)" means one or more, and "more than" means two or more. "And / or" is used to describe the relationship between related objects, indicating that three relationships can exist. For example, "A and / or B" can represent three cases: only A exists, only B exists, and both A and B exist simultaneously, where A and B can be singular or plural. The character " / " generally indicates that the preceding and following related objects are in an "or" relationship. "At least one (item) of the following" or similar expressions refer to any combination of these items, including any combination of single or plural items. For example, at least one (item) of a, b, or c can represent: a, b, c, "a and b", "a and c", "b and c", or "a and b and c", where a, b, and c can be single or multiple.
[0083] It should also be noted that, in this document, relational terms such as "first" and "second" are used only to distinguish one entity or operation from another, and do not necessarily require or imply any such actual relationship or order between these entities or operations. Furthermore, the terms "comprising," "including," or any other variations thereof are intended to cover non-exclusive inclusion, such that a process, method, article, or apparatus that comprises a list of elements includes not only those elements but also other elements not expressly listed, or elements inherent to such a process, method, article, or apparatus. Without further limitations, an element defined by the phrase "comprising one..." does not exclude the presence of other identical elements in the process, method, article, or apparatus that includes said element.
[0084] The above description of the disclosed embodiments enables those skilled in the art to make or use this application. Various modifications to these embodiments will be readily apparent to those skilled in the art, and the general principles defined herein may be implemented in other embodiments without departing from the spirit or scope of this application. Therefore, this application is not to be limited to the embodiments shown herein, but is to be accorded the widest scope consistent with the principles and novel features disclosed herein.
Claims
1. A business data processing method, characterized in that, The method is applied to a repair system connected to a target system, and the method includes: If the target system generates fault data, determine the pending business in the target system and obtain the first associated data of the fault data, wherein the first associated data is data in the target system related to processing the pending business; Obtain second associated data, which is data related to processing the pending business in the virtual system corresponding to the target system; If the first associated data is the same as the second associated data, the priority of the pending business is determined, and the priority is used to measure the urgency of the pending business. Invoke the virtual system corresponding to the target system, and control the virtual system to process the pending business according to the priority, including determining the pending business as a high-priority business if the priority of the pending business is higher than a preset threshold; obtain overlapping data in the second associated data that is the same as the first associated data; determine the acquisition method corresponding to the overlapping data, determine the data to be processed according to the acquisition method; and process the pending business according to the data to be processed. If the first associated data is different from the second associated data, control the target system to process the pending business. The step of invoking the virtual system corresponding to the target system and controlling the virtual system to process the pending business according to the priority includes: if the priority of the pending business is lower than a preset threshold, determining the pending business as a low-priority business and caching the second associated data in the target system; in response to determining that the processing of the fault data has ended, invoking the target system to process the pending business; obtaining third associated data, which is data related to processing the pending business generated in the target system after the processing of the fault data has ended; if the third associated data is the same as the second associated data, processing the pending business; if the third associated data is different from the second associated data, determining data to be classified, which is data in the third associated data that is different from the second associated data; and processing the pending business according to the data to be classified.
2. The method according to claim 1, characterized in that, The acquisition methods include one or more of client input acquisition, rule calculation acquisition, and database system query acquisition. Determining the acquisition method corresponding to the overlapping data and determining the data to be processed based on the acquisition method includes: Obtain the field information of the overlapping data; Determine the acquisition method indicated by the field information; If the acquisition method is client input, a re-input instruction is sent to the first client to obtain the data to be processed re-input by the first client, wherein the first client is a client used to collect overlapping data; If the acquisition method is rule calculation, the preset rule is called to perform the calculation and obtain the data to be processed; If the acquisition method is a database system query, a query command is sent to the database system to obtain the data to be processed sent by the database system.
3. The method according to claim 1, characterized in that, The step of processing the pending business based on the data to be classified includes: If the data to be classified is customer basic data, send a confirmation message to the second client; Upon receiving the confirmation message from the second client, the pending business is processed. If the data to be classified is business data, process the business to be processed.
4. A business data processing device, characterized in that, The device is used in a repair system, the repair system being connected to a target system, and the device includes: The first acquisition module is used to determine the pending business in the target system and acquire the first associated data of the fault data if the target system generates fault data. The first associated data is data in the target system related to processing the pending business. The second acquisition module is used to acquire second associated data, which is data related to processing the pending business in the virtual system corresponding to the target system. The determination module is used to determine the priority of the pending business if the first associated data is the same as the second associated data, wherein the priority is used to measure the urgency of the pending business; The control module is used to call the virtual system corresponding to the target system and control the virtual system to process the pending business according to the priority. The processing module is used to control the target system to process the pending business if the first associated data is different from the second associated data. The control module is specifically configured to: determine the pending business as a high-priority business if the priority of the pending business is higher than a preset threshold; acquire overlapping data in the second associated data that is the same as the first associated data; determine the acquisition method corresponding to the overlapping data; determine the data to be processed according to the acquisition method; and process the pending business according to the data to be processed. The control module is specifically configured to: determine that the pending business is a low-priority business if the priority of the pending business is lower than a preset threshold, and cache the second associated data in the target system; in response to determining that the processing of the fault data has ended, call the target system to process the pending business; obtain third associated data, which is data related to processing the pending business generated in the target system after the processing of the fault data has ended; if the third associated data is the same as the second associated data, process the pending business; if the third associated data is different from the second associated data, determine data to be classified, which is data in the third associated data that is different from the second associated data; and process the pending business according to the data to be classified.
5. The apparatus according to claim 4, characterized in that, The acquisition method includes one or more of client input acquisition, rule calculation acquisition, and database system query acquisition. The control module is specifically used to acquire field information of the overlapping data; determine the acquisition method indicated by the field information; if the acquisition method is client input, send a re-input instruction to a first client to obtain the data to be processed re-input by the first client, where the first client is a client used to collect overlapping data; if the acquisition method is rule calculation, call a preset rule to perform calculation to obtain the data to be processed; if the acquisition method is database system query, send a query instruction to the database system to obtain the data to be processed sent by the database system.
6. The apparatus according to claim 4, characterized in that, The control module is specifically configured to: send a confirmation message to the second client if the data to be classified is customer basic data; process the pending business after receiving the confirmation message sent by the second client; and process the pending business if the data to be classified is business data.
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