Information processing device, computer readable recording medium, and computer program product

Abstract

The present invention provides an information processing device and a computer-readable recording medium, which can determine which of the providing device and the utilizing device is most likely to have not made a necessary setting when a user cannot use the utilizing device to utilize the service provided by the providing device. The information processing device includes: a determination unit, when a smartphone with utilization settings is used to utilize a service provided by an image forming device with provision settings, the utilization settings are settings necessary for utilizing the service, and the provision settings are settings necessary for providing the service, and when the service cannot be utilized using a first smartphone, the use history of the service is used to determine a setting with a high probability of not having made a necessary setting between the provision settings and the utilization settings; and a control unit, which controls prompting of determination information, the determination information indicating the determined result.

Description

Technical Field

[0001] The present invention relates to an information processing device and a computer-readable recording medium. Background Art

[0002] Patent document 1 discloses an image forming device and an image forming system in which a user can perform relatively complex error elimination and the like. The image forming device includes a display control unit and a judgment unit, wherein the display control unit extracts guidance corresponding to an operation error detected by an error detection unit from guidance stored in a guidance storage unit, and displays the guidance on the display unit. Furthermore, the judgment unit determines whether to obtain detailed guidance based on an error elimination operation performed by a user after the guidance is displayed on the display unit, which is detected by an elimination operation detection unit. The detailed guidance indicates a more detailed error elimination sequence than the guidance stored in the guidance storage unit. When the judgment unit determines to obtain detailed guidance, the detailed guidance acquisition unit acquires data of detailed guidance corresponding to the operation error detected by the error detection unit from an external device based on the error elimination operation performed by the user, and displays the data on the display unit.

[0003] Patent document 2 discloses a cause determination system that more accurately determines the cause of an obstacle generated in an image forming device. The cause determination system has: a server that maintains the type of obstacle generated in a first image forming device among multiple image forming devices, the cause of the obstacle, and the internal state of the first image forming device when the obstacle occurs in an associated manner. In addition, the server performs a search based on an obstacle report, and the obstacle report indicates the type of obstacle generated in a second image forming device among multiple image forming devices, and the internal state of the second image forming device when the obstacle occurs. In addition, the server creates a cause notification indicating the extracted cause and sends it to the second image forming device. If the second image forming device detects that an obstacle has occurred, it obtains the internal state when the obstacle is detected, creates an obstacle report indicating at least a part of the internal state and the type of obstacle and sends it to the server, and receives and outputs the cause notification sent from the server as a response to the obstacle report.

[0004] Patent document 3 discloses a customer support system, comprising: a Frequently Asked Questions (FAQ) prompting unit, which prompts FAQs related to services provided to customers to a customer terminal operated by a customer; and a reading history collection unit, which collects FAQ reading history information related to the customer's reading history of the FAQ. The customer support system includes: a storage unit, which stores the FAQ reading history information in association with the customer. Furthermore, the customer support system includes: a reading history display unit, which displays the FAQ reading history information associated with the customer on an operator terminal operated by an operator when the customer has an inquiry related to the service.

[0005] [Prior art literature]

[0006] [Patent Document]

[0007] [Patent Document 1] Japanese Patent Application Publication No. 2012-049855

[0008] [Patent Document 2] Japanese Patent Application Publication No. 2016-039566

[0009] [Patent Document 3] Japanese Patent Application Publication No. 2017-123073 Summary of the invention

[0010] [Problems to be solved by the invention]

[0011] Conventionally, there has been a problem that, when a user cannot use a utilization device to utilize a service provided by a provision device, there is a high possibility that it is impossible to understand which of the provision device and the utilization device has not been set up.

[0012] An object of the present invention is to provide an information processing device and a computer-readable recording medium that can detect whether the providing device or the utilizing device is likely to have failed to perform the required setting when a user cannot use the utilizing device to utilize the service provided by the providing device.

[0013] [Technical means to solve the problem]

[0014] In order to achieve the above-mentioned purpose, the information processing device of the first embodiment includes a processor, which, when using a utilization device to utilize a service provided by a providing device, wherein the utilization device performs utilization settings, i.e., settings necessary for utilizing the service, and the providing device performs providing settings, i.e., settings necessary for providing the service, when it is impossible to utilize the service using the first utilization device, uses the utilization history of the service to determine the settings in the providing settings and the utilization settings that are likely to have not performed the necessary settings, and performs control to prompt confirmation information, wherein the confirmation information represents the determined result.

[0015] Furthermore, the information processing apparatus of the second embodiment is the information processing apparatus of the first embodiment, wherein the utilization history is a utilization history of the first utilization apparatus with respect to the use of the providing apparatus.

[0016] Furthermore, the information processing device of the third embodiment is the information processing device of the second embodiment, wherein the usage history is a usage history of the first usage device and a second usage device for the use of the providing device, and the second usage device is the usage device other than the first usage device.

[0017] Furthermore, the information processing device of the fourth embodiment is the information processing device of the third embodiment, wherein the processor determines the usage setting of the first usage device as the highly likely setting when the usage history indicates that the service was used using the second usage device.

[0018] Moreover, the information processing device of the fifth embodiment is the information processing device of the fourth embodiment, wherein the processor determines the identification information in the utilization setting of the first utilization device as the setting with the high possibility when the identification information used to identify the providing device is different in the second utilization device and the first utilization device.

[0019] Moreover, the information processing device of the sixth embodiment is the information processing device of the fourth embodiment or the fifth embodiment, wherein, when the provision setting is changed after the time point when the second utilization device last utilized the service and until the time point when the first utilization device cannot be used to utilize the service, the processor determines the changed provision setting as the setting with the high possibility.

[0020] Moreover, the information processing device of the seventh embodiment is the information processing device of any one of the first to sixth embodiments, wherein, when the utilization setting of the first utilization device is changed after the time point when the first utilization device last utilized the service and until the time point when the first utilization device can no longer be used to utilize the service, the processor determines the changed provision setting as the setting with the high probability.

[0021] Furthermore, the information processing device of the eighth embodiment is the information processing device of any one of the first to seventh embodiments, wherein the processor performs control to further prompt reason information indicating a reason for determining the setting with a high probability.

[0022] Moreover, the information processing device of the ninth embodiment is the information processing device of the eighth embodiment, wherein the reason information is information determined based on at least one of the proficiency of the user using the service in the providing device and the proficiency of the user using the service in the first utilizing device.

[0023] Moreover, the information processing device of the tenth embodiment is the information processing device of any one of the first to ninth embodiments, wherein the processor performs control to prompt the determined information by at least one of a prompting method and a prompting content, and the prompting method and the prompting content correspond to at least one of the proficiency of the user of the service in the providing device and the proficiency of the user of the service in the first using device.

[0024] Moreover, the information processing device of the eleventh embodiment is the information processing device of the ninth embodiment or the tenth embodiment, wherein the proficiency is a proficiency determined based on at least one of a usage history of the user using the providing device and a usage history of the user using the first using device.

[0025] Moreover, the information processing device of the twelfth embodiment is the information processing device of any one of the first to eleventh embodiments, wherein the processor, when determining the provided setting as the setting with a high possibility, also performs control to prompt indication information, wherein the prompt indication information indicates an instruction to correct the provided setting.

[0026] Moreover, the information processing device of the thirteenth embodiment is the information processing device of the twelfth embodiment, wherein, when the processor determines the provision setting as the high-probability setting multiple times within a predetermined period, it controls the administrator of the provision device to prompt the indication information.

[0027] Moreover, the information processing device of the fourteenth embodiment is the information processing device of the twelfth embodiment or the thirteenth embodiment, wherein the processor controls the prompting of the indication information by at least one of a prompting method and a prompting content, and the prompting method and the prompting content correspond to whether the user who uses the service is the administrator of the providing device.

[0028] Furthermore, in order to achieve the above-mentioned purpose, the computer-readable recording medium of the fifteenth embodiment records an information processing program that enables the computer to execute the following processing: when using a utilization device to utilize a service provided by a providing device, wherein the utilization device performs utilization settings, i.e., settings necessary for utilizing the service, and the providing device performs providing settings, i.e., settings necessary for providing the service, when it is impossible to utilize the service using a first utilization device, using the utilization history of the service, determining the settings in the providing settings and the utilization settings that are likely to have not performed the necessary settings, and performing control to prompt confirmation information, wherein the confirmation information represents the determined result.

[0029] [Effects of the Invention]

[0030] According to the first embodiment and the fifteenth embodiment, there is an effect that it is possible to understand whether it is highly likely that the necessary setting is not performed in the providing device or the utilizing device.

[0031] According to the second embodiment, there is an effect that it is possible to accurately determine which of the providing device and the using device is more likely to have failed to perform the required setting, compared with the case where the using history is not the using history of the first using device for using the providing device.

[0032] According to the third embodiment, there is an effect that it is possible to more accurately determine which of the providing device and the using device is more likely to have not made the required setting, compared with the case where the using history is not for the using history of the first using device and the second using device for the providing device.

[0033] According to the fourth embodiment, there is an effect that, compared with the case where the service is utilized by the second utilization device, it is possible to easily determine which of the providing device and the utilization device is more likely to have failed to perform the required settings.

[0034] According to the fifth embodiment, there is an effect that it is possible to determine whether there is a high possibility that the setting of the identification information being used is erroneous.

[0035] According to the sixth embodiment, there is an effect that, compared with the case where the usage history of the first usage device and the second usage device using the service for the providing device is not used, settings with a high possibility of not being performed can be specifically identified.

[0036] According to the seventh embodiment, there is an effect that, compared with the case where the utilization history of the first utilization device for the providing device is not used, it is possible to specifically identify the settings with a high possibility that the necessary settings are not performed.

[0037] According to the eighth embodiment, there is an effect that it is possible to understand the reason why the presented settings are determined to be highly likely to be unnecessary settings.

[0038] According to the ninth embodiment, there is an effect that, compared with a case where the reason information is not determined based on the user's proficiency, the reason why the presented setting is determined to be likely to be unnecessary can be accurately grasped.

[0039] According to the tenth embodiment, there is an effect that, compared with a case where specific information is not presented in accordance with the user's proficiency, it is possible to accurately grasp settings that are likely to be specified as being unnecessary.

[0040] According to the eleventh embodiment, there is an effect that, compared with a case where the proficiency is not determined based on the user's usage history, it is possible to more accurately grasp the settings that are likely to be determined as being unnecessary.

[0041] According to the twelfth embodiment, there is an effect that, compared with the case where instruction information is not presented, settings that are determined to be likely to be unnecessary settings can be corrected more reliably.

[0042] According to the thirteenth embodiment, there is an effect that, compared with a case where instruction information is not presented to the administrator of the providing device, settings that are determined to be likely to be unnecessary settings can be corrected more reliably.

[0043] According to the fourteenth embodiment, there is an effect that instruction information can be grasped more accurately compared with a case where instruction information is not presented based on the attributes of the user. BRIEF DESCRIPTION OF THE DRAWINGS

[0044] Figure 1 This is a block diagram showing an example of the hardware configuration of the information processing system according to the embodiment.

[0045] Figure 2 It is a block diagram showing an example of the functional configuration of the information processing system according to the embodiment.

[0046] Figure 3 It is a schematic diagram showing an example of the structure of the utilization history database according to the embodiment.

[0047] Figure 4 This is a schematic diagram showing an example of the structure of a proficiency determination database according to the embodiment.

[0048] Figure 5 It is a schematic diagram showing an example of the structure of the utilization setting database according to the embodiment.

[0049] Figure 6 This is a schematic diagram showing an example of the structure of a provision setting database according to the embodiment.

[0050] Figure 7 This is a flowchart showing an example of the flow of information processing in the implementation mode.

[0051] Figure 8 It is a schematic diagram for explaining a method of determining a final setting when the first utilization setting according to the embodiment is changed.

[0052] Fig. 9 A schematic diagram for explaining a method of determining a setting when a setting is changed according to an embodiment of the present invention.

[0053] Fig.10 A schematic diagram for explaining a first utilization setting according to an embodiment and a method for determining a determined setting when the setting is not changed.

[0054] Fig.11 It is a front view showing an example of a first confirmation information character prompt screen according to the embodiment.

[0055] Fig.12 It is a front view showing an example of a first reason information presentation screen according to the embodiment.

[0056] Fig.13 It is a front view showing an example of the second confirmation information character prompt screen according to the embodiment.

[0057] Fig.14 It is a front view showing an example of the second reason information presentation screen according to the embodiment.

[0058] Fig.15 It is a front view showing an example of a third confirmation information character prompt screen according to the embodiment.

[0059] Fig.16 It is a front view showing an example of a fourth confirmation information character prompt screen according to the embodiment.

[0060] Fig.17 It is a front view showing an example of a confirmation information image presentation screen according to the embodiment.

[0061] Fig.18 It is a front view showing an example of the instruction information presentation screen for the administrator according to the embodiment.

[0062] Fig.19It is a front view showing an example of a user instruction information presentation screen according to the embodiment.

[0063] [Explanation of Symbols]

[0064] 10: Information processing device

[0065] 11: CPU

[0066] 11A: Determination

[0067] 11B: Control Department

[0068] 12: Memory

[0069] 13: Storage

[0070] 13A: Information Processing Procedures

[0071] 13B: Using the Historical Database

[0072] 13C: Proficiency Determination Database

[0073] 14: Input section

[0074] 15: Display unit

[0075] 16: Media reading and writing device

[0076] 17: Recording medium

[0077] 18: Communication I / F Department

[0078] 20: Smartphones

[0079] 22: Memory

[0080] 23: Storage

[0081] 23A: Using the Settings Database

[0082] 24: Input

[0083] 25: Display unit

[0084] 26: Media reading and writing device

[0085] 27: Recording medium

[0086] 28: Camera

[0087] 29: Microphone

[0088] 30: Wireless Communication Department

[0089] 80: Network

[0090] 90: Image forming device

[0091] 93: Storage

[0092] 93A: Provide setting database

[0093] 100: Information Processing Systems DETAILED DESCRIPTION

[0094] Hereinafter, embodiments of the present invention will be described in detail with reference to the accompanying drawings.

[0095] First, refer to Figure 1 and Figure 2 , the structure of the information processing system 100 of this embodiment to which the present invention is applied will be described. Figure 1 As shown, the information processing system 100 of this embodiment includes an information processing device 10 that can access a network 80, a plurality of smartphones 20A, 20B, etc. as utilization devices, and an image forming device 90 as a providing device. In addition, when the smartphone 20A, smartphone 20B, etc. are not distinguished and described below, they are collectively referred to as "smartphone 20".

[0096] As examples of the information processing device 10, a personal computer and a server computer can be cited. In addition, in the present embodiment, a smartphone is used as the utilization device of the present invention, but a personal computer such as a fixed type or a notebook, or a tablet terminal can also be used as the form of the utilization device. In addition, in the present embodiment, as the providing device of the present invention, an image forming device as a digital multifunction machine having an image printing function, an image reading function, and an image sending function can be used. However, it can also be used as a form of the providing device, such as a home appliance such as an electric rice cooker or an air conditioner, and an accompaniment singing machine.

[0097] The information processing device 10 of this embodiment includes a central processing unit (CPU) 11, a memory 12 as a temporary storage area, a non-volatile storage unit 13, an input unit 14 such as a keyboard and a mouse, a display unit 15 such as a liquid crystal display, a medium reading / writing device (Read / Write, R / W) 16, and a communication interface (Interface, I / F) unit 18. The CPU 11, the memory 12, the storage unit 13, the input unit 14, the display unit 15, the medium reading / writing device 16, and the communication I / F unit 18 are connected to each other via a bus B1. The medium reading / writing device 16 reads information written to the recording medium 17 and writes information to the recording medium 17.

[0098] The storage unit 13 is implemented by a hard disk drive (HDD), a solid state drive (SSD), a flash memory, etc. The storage unit 13, which is a storage medium, stores an information processing program 13A. By setting a recording medium 17 in which the information processing program 13A is written in a medium reading and writing device 16, the medium reading and writing device 16 reads the information processing program 13A from the recording medium 17, so that the information processing program 13A is stored in the storage unit 13. The CPU 11 reads the information processing program 13A from the storage unit 13 and expands it in the memory 12, and sequentially executes the processes of the information processing program 13A.

[0099] Furthermore, a usage history database 13B and a proficiency determination database 13C are stored in the storage unit 13. The usage history database 13B and the proficiency determination database 13C will be described in detail below.

[0100] On the other hand, the smartphone 20 of the present embodiment is a device owned by each user (hereinafter referred to as "user") who uses the information processing system 100 to use the service provided by the image forming device 90. The smartphone 20 includes a CPU 21, a memory 22 as a temporary storage area, a non-volatile storage unit 23, an input unit 24 such as a touch panel, a display unit 25 such as a liquid crystal display, and a medium reading and writing device 26. In addition, the smartphone 20 includes a camera 28, a microphone 29, and a wireless communication unit 30. The CPU 21, the memory 22, the storage unit 23, the input unit 24, the display unit 25, the medium reading and writing device 26, the camera 28, the microphone 29, and the wireless communication unit 30 are connected to each other via the bus B2. The medium reading and writing device 26 reads information written to the recording medium 27 and writes information to the recording medium 27.

[0101] The storage unit 23 is implemented by a HDD, an SSD, a flash memory, etc., and stores a usage setting database 23A. The usage setting database 23A will be described in detail below. In addition, the smartphone 20 of this embodiment is used by the user to perform usage settings, which are settings necessary for using the services provided by the image forming device 90.

[0102] On the other hand, the image forming device 90 of the present embodiment includes a non-volatile storage unit 93. The storage unit 93 is implemented by a HDD, an SSD, a flash memory, etc., and stores a provision setting database 93A. The provision setting database 93A will be described in detail below. In addition, the image forming device 90 of the present embodiment is provided with settings by an administrator of the image forming device 90 (hereinafter referred to as "administrator"), and the provision settings are settings necessary for providing services.

[0103] The image forming apparatus 90 of this embodiment mainly includes an image forming unit, a paper supply unit for supplying recording paper, a communication I / F unit for communicating with an external device, etc. However, the description thereof will be omitted here to avoid complication.

[0104] Next, refer to Figure 2 The functional structure of the information processing device 10 of this embodiment will be described. Figure 2 As shown, the information processing device 10 includes a determination unit 11A and a control unit 11B. When the CPU 11 of the information processing device 10 executes the information processing program 13A, the determination unit 11A and the control unit 11B function.

[0105] In the case where the service provided by the image forming device 90 cannot be used using the first smartphone 20 (hereinafter referred to as the "target service"), the determination unit 11A of the present embodiment uses the usage history of the target service to determine the settings that are likely to have not been set in the provision settings and the usage settings (hereinafter referred to as the "determined settings") where necessary settings are not set. In particular, in the present embodiment, the usage history of using each smartphone 20 for the image forming device 90 is used. However, the usage history of using only the first smartphone 20 for the image forming device 90 may also be used. In addition, the control unit 11B of the present embodiment performs control to prompt determination information, and the determination information indicates the determined result.

[0106] When the usage history indicates that the target service was used by the second smartphone 20 which is a smartphone other than the first smartphone 20 , the specifying unit 11A of this embodiment specifies the usage setting of the first smartphone 20 (hereinafter referred to as “first usage setting”) as the specified setting.

[0107] Furthermore, when the identification information for identifying the image forming device 90 in the use setting is different between the second smartphone 20 and the first smartphone 20 of the target service to be used, the determination unit 11A of the present embodiment determines the identification information in the first use setting as the determination setting. In addition, in the present embodiment, information on the Internet Protocol (IP) address of the connection destination and information on the port number of the connection destination are used as the identification information, but information such as a Media Access Control (MAC) address or the name of the image forming device 90 may be used as the identification information, or a single or a combination of multiple pieces of such information may be used.

[0108] If the provision setting is changed after the last time the target service was used by the second smartphone 20 and until the target service cannot be used by the first smartphone 20, the determination unit 11A of this embodiment determines the changed provision setting as the final setting.

[0109] Furthermore, if the first usage setting is changed during the period from when the target service was last used by the first smartphone 20 to when the target service can no longer be used by the first smartphone 20, the determination unit 11A of this embodiment determines the changed first usage setting as the determined setting.

[0110] Moreover, the control unit 11B of the present embodiment performs control to also prompt reason information, and the reason information indicates the reason for the determination of the setting determined by the determination unit 11A. In particular, in the present embodiment, as the reason information, information determined based on a combination of the proficiency of users classified into three levels with the image forming device 90 and the proficiency of users classified into three levels with the first smartphone 20 is applicable. However, it is not limited to the above form. For example, as the reason information, information determined based on the proficiency of the user's knowledge related to Information and Communication Technology (ICT) may also be applicable. Alternatively, as the reason information, information determined based on a single or a combination of multiple pieces of information may also be applicable.

[0111] Furthermore, the control unit 11B of the present embodiment performs control to prompt specific information by at least one of a prompting method and a prompting content, and the prompting method and the prompting content correspond to at least one of the user's proficiency in the image forming device 90 and the user's proficiency in the first smartphone 20. In particular, in the present embodiment, as the proficiency, a proficiency classified into three levels determined based on a combination of the user's usage history of using the image forming device 90 and the user's usage history of using the first smartphone 20 is applied. However, it is not limited to the above form. For example, as the proficiency, the user's proficiency in knowledge related to ICT may also be applied. Alternatively, as the proficiency, a proficiency determined based on a single or a combination of multiple proficiencies may also be applied. Furthermore, as the proficiency, a proficiency divided into levels larger than three levels may also be applied, or a proficiency divided into two levels may also be applied.

[0112] Furthermore, the control unit 11B of the present embodiment performs control to also prompt instruction information when the determination unit 11A determines that the provision setting is the determination setting, and the instruction information indicates an instruction to correct the provision setting. In particular, in the present embodiment, when the determination unit 11A determines that the provision setting is the determination setting multiple times during a predetermined period, the control unit 11B performs control to prompt the administrator with the instruction information. However, this is not limited to the above-described form. For example, the following form may also be applicable, namely, when the determination unit 11A determines that the provision setting is the determination setting, the control unit 11B performs control to immediately prompt the administrator with the instruction information. Furthermore, the control unit 11B of the present embodiment performs control to prompt the instruction information with at least one of the prompt method and prompt content corresponding to whether the user is an administrator.

[0113] In addition, in the present embodiment, as the prompt, a prompt in the form of a screen displayed by the display unit 25 is applied. However, it is not limited to the above form. For example, as the prompt, a prompt in the form of sound obtained by the sound output function of the smartphone 20 may also be applied.

[0114] Next, the use history database 13B of this embodiment will be described. Figure 3 As shown, the usage history database 13B of this embodiment stores information such as smartphone identification (ID), user ID, connection date and time, and result in a correlated manner.

[0115] The smartphone ID is information for respectively identifying the smartphone 20 that utilizes the object service, and is an ID pre-assigned as different information for each smartphone 20. Furthermore, the user ID is information for identifying the user who utilizes the smartphone 20 indicated by the corresponding smartphone ID, and is an ID pre-assigned as different information for each user. Furthermore, the connection date and time is information indicating the date and time when the smartphone 20 indicated by the corresponding smartphone ID accesses the network 80 in order to utilize the object service. The result is information indicating whether the smartphone 20 indicated by the corresponding smartphone ID can utilize the object service at the corresponding connection date and time. In addition, Figure 3 In the example shown, the case where the object service can be used is recorded as "0", and the case where the object service cannot be used is recorded as "×", but the present invention is not limited to this.

[0116] Moreover, in this embodiment, the image printing service is used as the target service, but it is not limited to the above form, and it can also be set to the form of applying image reading service and image sending service, etc. Moreover, the "service" mentioned here includes not only free processing but also paid processing. Figure 3 In the example shown, for example, the following situation is shown: regarding the smartphone 20 assigned U001 as the smartphone ID, the user assigned H001 as the user ID cannot use the target service at 11:23:10 on December 20, 2019.

[0117] Next, the proficiency determination database 13C of this embodiment will be described. Figure 4 As shown, the proficiency determination database 13C of the present embodiment stores information on the proficiency of the device used and the proficiency of the device provided in a correlated manner.

[0118] The device usage proficiency is information indicating the user's proficiency in the first smartphone 20 and is classified into three levels from the first level to the third level. Also, the device provision proficiency is information indicating the user's proficiency in the image forming device 90 and is classified into three levels from the first level to the third level. Figure 6 In the example shown, for example, when at least one of the proficiency of using the device and the proficiency of providing the device is at the first level, the proficiency is set to beginner. When the proficiency of providing the device is at the second level and the proficiency of using the device is not at the first level, the proficiency is set to intermediate. When the proficiency of providing the device is at the third level and the proficiency of using the device is not at the first level, the proficiency is set to advanced. However, the classification method of the proficiency is not limited to the method described above.

[0119] In addition, in the present embodiment, the device usage proficiency may be classified according to the number of application software used by the user using the first smartphone 20 within a predetermined period T1 (e.g., 1 year) traced back from the connection date. At this time, in at least one of the cases where the number of application software used is greater than the predetermined number C1 (e.g., 10) and the user is the administrator of the image forming device 90, the device usage proficiency is set to the third level. Furthermore, in the case where the number of application software is less than the predetermined number C1 and is greater than C2 (e.g., 5), the device usage proficiency is set to the second level. Furthermore, in the case where the number of application software is less than C2, the device usage proficiency is set to the first level.

[0120] However, the classification method of device usage proficiency is not limited to the above method. For example, device usage proficiency may also be classified based on whether the user uses the first smartphone 20 to use the predetermined application software within the predetermined period T1. Moreover, device usage proficiency may also be classified based on the number of usage settings changed by the user within the predetermined period T1. Alternatively, device usage proficiency may also be classified based on a single one of these classification methods or a combination of multiple ones. In addition, in this embodiment, in order to avoid complexity, the device usage proficiency is pre-stored in a predetermined area of ​​the storage unit 23.

[0121] Furthermore, in the present embodiment, the providing device proficiency may be classified according to the number of application software used by the user when using the image forming device 90 within a predetermined period T2 (e.g., 1 year) traced back from the connection date. At this time, regarding the providing device proficiency, when the number of application software used is a predetermined number C3 (e.g., 10) or more, the providing device proficiency is set to the third level. Regarding the providing device proficiency, when the number of the application software is less than the predetermined number C3 and is C4 (e.g., 5) or more, the providing device proficiency is set to the second level. Regarding the providing device proficiency, when the number of the application software is less than C4, the providing device proficiency is set to the first level.

[0122] However, the classification method of providing device proficiency is not limited to the above method. For example, providing device proficiency may also be classified according to whether the user has used the image forming device 90 to utilize the predetermined application software (function) within the predetermined period T2. Moreover, providing device proficiency may also be classified according to the number of providing settings that the user has changed to the administrator within the predetermined period T2. Alternatively, providing device proficiency may also be classified according to a single one of these classification methods or a combination of multiple ones. In addition, in the present embodiment, in order to avoid complexity, providing device proficiency is pre-stored in a predetermined area of ​​the storage unit 93.

[0123] In addition, in the present embodiment, as the predetermined period T1 and the predetermined period T2, the period pre-set by the administrator or the like is applied. However, it may be set to the following form, etc., that is, the predetermined period T1 and the predetermined period T2 are automatically set according to the frequency of use of the first smartphone 20 and the image forming device 90, etc. Moreover, in the present embodiment, as the predetermined number C1, the predetermined number C2, the predetermined number C3, and the predetermined number C4, the number pre-set by the administrator or the like is applied. However, it may be set to the following form, etc., that is, the predetermined number C1, the predetermined number C2, the predetermined number C3, and the predetermined number C4 are automatically set according to the frequency of use of the first smartphone 20 and the image forming device 90, etc.

[0124] Next, the use setting database 23A of this embodiment will be described. Figure 5 As shown, the use setting database 23A of the present embodiment stores setting contents and setting date and time for each setting object such as the IP address of the connection destination and the port number of the connection destination in association with each other.

[0125] The setting content is information indicating the setting content of each setting object of the utilization setting, and the setting date and time is a date and time close to the setting of the corresponding setting content. In addition, in the present embodiment, as the utilization setting, the setting of the IP address of the connection destination and the setting of the port number of the connection destination are applied. However, it is not limited to the above form. For example, it may also be set to the following form, namely: as the utilization setting, the setting of connection / disconnection of Wireless Fidelity (Wireless Fidelity, Wi-Fi) (registered trademark) communication, and the setting of the user ID (Identification) or password (password) for identifying the user are applied. Alternatively, it may also be set to the following form, namely: as the utilization setting, a single or a combination of multiple of these settings are applied. Figure 5 In the example shown, for example, the setting of "A2" as the IP address of the connection destination is set at 8:13:50 on December 10, 2019.

[0126] Next, the provision setting database 93A of this embodiment will be described. Figure 6 As shown, the provision setting database 93A of the present embodiment stores setting contents and setting date and time for each setting object such as an IP address and a port number in association with each other.

[0127] The setting content is information indicating the setting content of each setting object for which the setting is provided, and the setting date and time is the same information as that of the setting database 23A. In addition, in the present embodiment, as the provision setting, the setting of the IP address and the setting of the port number are applied. However, it is not limited to the above form. For example, it may be set to the following form, namely: as the provision setting, the setting for setting whether the smartphone 20 can be used for each object service, or the available smartphone ID, etc. may be applied. Alternatively, it may be set to the following form, namely: as the provision setting, a single or a combination of multiple of these settings may be applied. Figure 6 In the example shown, for example, it is shown that the setting of "A1" as the IP address setting is set at 18:35:20 on November 11, 2018.

[0128] Next, refer to Figure 7 , the role of the information processing device 10 when executing information processing is explained. When the user cannot use the first smartphone 20 to use the target service, the first smartphone 20 sends execution instruction information indicating an execution instruction of the information processing to the information processing device 10, and the CPU 11 of the information processing device 10 executes the information processing program 13A according to the execution instruction information, thereby executing Figure 7 In this embodiment, whether the user is the administrator of the image forming apparatus 90 is stored in a predetermined area of ​​the storage unit 23. In this embodiment, an example in which the administrator of the image forming apparatus 90 is also the administrator of the information processing apparatus 10 is described.

[0129] In step 200, the CPU 11 determines whether the first usage setting has been changed. Specifically, the CPU 11 reads the usage history database 13B from the storage unit 13, and receives the usage setting database 23A from the first smartphone 20 that is the source of the execution instruction information. The CPU 11 refers to the usage history obtained by the reception, as well as the setting content and setting date and time in the first usage setting. The CPU 11 determines whether the first usage setting has been changed during the period from the time point when the target service was last used by the first smartphone 20 to the time point when the target service can no longer be used by the first smartphone 20. If the CPU 11 makes an affirmative determination, the CPU 11 proceeds to step 202. If the CPU 11 makes a negative determination, the CPU 11 proceeds to step 204.

[0130] In step 202, the CPU 11 determines the changed first usage setting as the determined setting. For example, as an example, consider the following situation: Figure 8As shown, the date and time when the target service was last used by the first smartphone 20 was 11:30:10 on November 27, 2019, and the date and time when the target service could not be used by the first smartphone 20, that is, the date and time at this time point, was 11:23:10 on December 20, 2019. At this time, the setting of the IP address of the connection destination of the first use setting was changed at 8:13:50 on December 10, 2019 between these dates and times. Therefore, the setting of the IP address of the connection destination after the change at 8:13:50 on December 10, 2019 is determined as the final setting.

[0131] In step 204, the CPU 11 refers to the utilization history and determines whether the target service has been utilized using the second smartphone 20 within a predetermined period T3 (e.g., 40 days) traced back from the connection date and time. That is, the CPU 11 determines whether the target service has been utilized using a smartphone other than the first smartphone 20 within a predetermined period T3 traced back from the date and time of access to the network 80 in order to utilize the target service. In addition, in the present embodiment, as the predetermined period T3, a period pre-set by an administrator or the like is applied. However, it may also be configured as follows: the predetermined time is automatically set as the predetermined period T3 according to the frequency of use of the image forming device 90, etc. The CPU 11 proceeds to step 206 in the case of a negative determination, and proceeds to step 208 in the case of an affirmative determination.

[0132] In step 206 , the CPU 11 determines the provided setting as the determined setting, and proceeds to step 218 .

[0133] In step 208, the CPU 11 determines whether the provision setting has been changed. Specifically, the CPU 11 receives the provision setting database 93A from the image forming device 90, and refers to the usage history and the setting contents and setting date and time in the provision setting. In addition, the CPU 11 determines whether the provision setting has been changed during the period from the time when the target service was last used by the second smartphone 20 to the time when the target service cannot be used by the first smartphone 20. If the CPU 11 makes an affirmative determination, the process proceeds to step 210.

[0134] In step 210, the CPU 11 determines the changed provision setting in the provision setting as the final setting. For example, as an example, consider the following situation: Fig. 9As shown, the date and time when the target service was last used by the second smartphone 20 was 19:22:50 on December 3, 2019, and the date and time when the target service could not be used by the first smartphone 20, that is, the date and time at this time point, was 18:15:40 on January 6, 2020. At this time, the setting of the port number in the provision setting was changed at 7:23:50 on December 28, 2019 between these dates and times. At this time, the processing of step 208 becomes an affirmative determination, and the setting of the port number in the provision setting is determined as a determined setting through the processing of step 210.

[0135] On the other hand, as an example, consider the following situation: Fig.10 As shown, the date and time when the target service was last used by the second smartphone 20 was 19:22:50 on December 3, 2019, and the date and time when the target service could not be used by the first smartphone 20, that is, the date and time at this time point, was 14:25:30 on December 20, 2019. At this time, the provision setting and the first use setting have not been changed between these dates and times. At this time, the processing of step 208 becomes a negative determination.

[0136] Back to Figure 7 In step 208 , if a negative determination is made, the CPU 11 proceeds to step 212 .

[0137] In step 212, the CPU 11 determines whether the identification information in the use setting (hereinafter referred to as "second use setting") of the second smartphone 20 that uses the object service is different from the identification information in the first use setting. Specifically, the CPU 11 receives the use setting database 23A from the second smartphone 20 that uses the object service. The CPU 11 refers to the setting content and the setting date and time in the first use setting, and the setting content and the setting date and time in the second use setting. In addition, the CPU 11 determines whether the identification information for identifying the image forming device 90 is different in the second smartphone 20 that uses the object service and the first smartphone 20. The CPU 11 enters step 214 in the case of an affirmative determination, and enters step 216 in the case of a negative determination.

[0138] In step 214 , the CPU 11 determines the setting of the identification information in the first utilization setting as the final setting, and the process proceeds to step 218 .

[0139] In step 216 , the CPU 11 determines the first usage setting other than the identification information as the final setting, and the process proceeds to step 218 .

[0140] In step 218, the CPU 11 receives the usage device proficiency from the first smartphone 20 and receives the provision device proficiency from the image forming device 90. Furthermore, the CPU 11 reads the proficiency determination database 13C from the storage unit 13. The CPU 11 determines the user's proficiency (hereinafter referred to as "user proficiency") by referring to the received proficiency and the proficiency determination database 13C, and proceeds to step 220.

[0141] In step 220, the CPU 11 determines whether the user's proficiency level determined by the process in step 218 is high. If the CPU 11 makes an affirmative determination, the process proceeds to step 222.

[0142] In step 222 , the CPU 11 sets the confirmation information displayed on the display unit 25 to information indicating that the setting is confirmed.

[0143] Next, in step 224, the CPU 11 determines whether the provision setting is determined as the final setting by the processing from step 200 to step 216. If the CPU 11 makes an affirmative determination, the process proceeds to step 226.

[0144] In step 226 , the CPU 11 performs control to display the first confirmation information character presentation screen for presenting confirmation information in character information on the display unit 25 .

[0145] Next, in step 228 , the CPU 11 performs control to display the first reason information presentation screen for presenting reason information on the display unit 25 , and the process proceeds to step 248 .

[0146] like Fig.11 As shown, in the first confirmation information character prompt screen of this embodiment, the confirmation setting ( Fig.11 In the example shown, it is "port number setting"), and a message indicating that the first smartphone 20 cannot use the target service because the final setting is incorrect. Therefore, the user can understand the final setting by referring to the first final information character prompt screen.

[0147] like Fig.12 As shown, in the first reason information prompting screen of this embodiment, the reason information ( Fig.12 In the example shown, the reason information is information indicating the reason for determining the setting of the port number as the setting. In addition, in the present embodiment, the reason information is displayed as character information. However, the reason information can also be displayed as image information such as a mark or a symbol. Therefore, the user can understand the reason information by referring to the first reason information prompt screen.

[0148] Back to Figure 7 In step 224 , if a negative determination is made, the CPU 11 proceeds to step 230 .

[0149] In step 230 , the CPU 11 performs control to display the second confirmation information character presentation screen for presenting confirmation information in characters on the display unit 25 .

[0150] Next, in step 232 , the CPU 11 performs control to display the second reason information presentation screen for presenting reason information on the display unit 25 , and the process proceeds to step 248 .

[0151] like Fig.13 As shown, in the second confirmation information character prompt screen of this embodiment, the confirmation setting ( Fig.13 In the example shown, it is "setting of the IP address of the connection destination"), and a message indicating that the first smartphone 20 cannot use the target service because the final setting is incorrect. Therefore, the user can understand the final setting by referring to the second final information character prompt screen.

[0152] like Fig.14 As shown, in the second reason information prompting screen of this embodiment, the reason information ( Fig.14 In the example shown, the reason information is information indicating the reason for determining the setting of the IP address of the connection destination as the setting. In addition, in the present embodiment, the reason information is displayed as character information. However, the reason information can also be displayed as image information such as a mark or a symbol. Therefore, the user can understand the reason information by referring to the second reason information prompting screen.

[0153] Back to Figure 7 In step 220 , if a negative determination is made, the CPU 11 proceeds to step 234 .

[0154] In step 234 , the CPU 11 sets the finalization information as information indicating the finalization setting and a method of confirming the finalization setting.

[0155] Next, in step 236 , the CPU 11 determines whether the user's proficiency level determined by the process in step 218 is intermediate. If the determination is affirmative, the CPU 11 proceeds to step 238 .

[0156] In step 238, the CPU 11 determines whether the provision setting is determined as the final setting by the processing of steps 200 to 216. If the CPU 11 makes an affirmative determination, the process proceeds to step 244 described later. If the CPU 11 makes a negative determination, the process proceeds to step 240.

[0157] In step 240 , the CPU 11 controls the display unit 25 to display a third confirmation information character presentation screen for presenting confirmation information in character information, and the process proceeds to step 248 .

[0158] like Fig.15 As shown, in the third confirmation information character prompt screen of this embodiment, the confirmation setting ( Fig.15 In the example shown, it is "setting of the IP address of the connection destination"), a message indicating that the first smartphone 20 cannot use the target service because the determined setting is incorrect, and a method for confirming the determined setting ( Fig.15 The example shown is an operation method of the first smartphone 20 for confirming the setting of the IP address of the connection destination. Therefore, the user can understand the final setting and the confirmation method of the final setting by referring to the third final information character prompt screen.

[0159] Back to Figure 7 In step 236 , if a negative determination is made, the CPU 11 proceeds to step 242 .

[0160] In step 242, the CPU 11 determines whether the provision setting is determined as the final setting by the processing from step 200 to step 216. If the CPU 11 makes an affirmative determination, the process proceeds to step 244.

[0161] In step 244 , the CPU 11 controls the display unit 25 to display a fourth confirmation information character presentation screen for presenting confirmation information in character information, and the process proceeds to step 248 .

[0162] like Fig.16 As shown, in the fourth confirmation information character prompt screen of this embodiment, the confirmation setting ( Fig.16 In the example shown, it is "port number setting"), a message indicating that the first smartphone 20 cannot use the target service because the final setting is incorrect, and a message indicating that the final setting is a setting that can only be confirmed by the administrator. Therefore, the user can understand the final setting and the fact that the final setting is a setting that can only be confirmed by the administrator by referring to the fourth final information character prompt screen.

[0163] Back to Figure 7 In step 242, if a negative determination is made, the CPU 11 proceeds to step 246.

[0164] In step 246 , the CPU 11 controls the display unit 25 to display a confirmation information image presentation screen that presents a method of confirming the final setting in the confirmation information using image information, and the process proceeds to step 248 .

[0165] like Fig.17 As shown, in the confirmation information image prompt screen of this embodiment, the confirmation setting ( Fig.17In the example shown, it is "setting of the IP address of the connection destination"), and a message indicating that the first smartphone 20 cannot use the target service because the confirmed setting is incorrect. In addition, in the confirmed information image prompt screen of this embodiment, the confirmation method of the confirmed setting is displayed in the form of image information ( Fig.17 In the example shown, the method of operating the first smartphone 20 for confirming the setting of the IP address of the connection destination is shown. However, the method of confirming the setting can also be displayed as a video. Therefore, the user can understand the setting and the method of confirming the setting by referring to the confirmation information image prompt screen.

[0166] Next, Figure 7 In step 248, the CPU 11 determines whether the provision setting is determined as the final setting by the processing of steps 200 to 216. The CPU 11 proceeds to step 258 described later when a negative determination is made, and proceeds to step 250 when an affirmative determination is made.

[0167] In step 250, the CPU 11 refers to a predetermined area of ​​the storage unit 13 to determine whether the provision setting is determined as a determined setting for a predetermined number of times K1 (for example, 2 times) or more within a predetermined period T4 (for example, 1 hour) traced back from the connection date and time. The CPU 11 enters step 254 described below when it becomes an affirmative determination, and enters step 252 when it becomes a negative determination. In addition, in this embodiment, as the predetermined period T4, a period pre-set by an administrator or the like is applied. However, it may also be set to the following form, that is, according to the frequency of use of the first smartphone 20 and the image forming device 90, the predetermined period T4 is automatically set. In addition, in this embodiment, as the predetermined number of times K1, a number of times pre-set by an administrator or the like is applied. However, it may also be set to the following form, that is, according to the frequency of use of the first smartphone 20 and the image forming device 90, the number of times of more than 2 times is automatically set as the predetermined number of times K1.

[0168] In step 252, the CPU 11 receives information on whether the user is the administrator of the image forming apparatus 90 from the first smartphone 20, and determines whether the user is the administrator of the image forming apparatus 90. When the determination is affirmative, the CPU 11 proceeds to step 254.

[0169] In step 254, the CPU 11 controls the display unit 15 to display an administrator instruction information prompt screen, and then proceeds to step 258. The administrator instruction information prompt screen prompts the administrator with administrator instruction information, wherein the administrator instruction information indicates an instruction to modify the provision setting determined as the final setting.

[0170] like Fig.18As shown, in the administrator instruction information presentation screen of this embodiment, the provision settings ( Fig.18 In the example shown, it is "port number setting") and administrator instruction information. In addition, in this embodiment, the provision settings and administrator instruction information determined as the final settings are displayed as character information. However, the provision settings and administrator instruction information can also be displayed as image information such as marks or symbols. Therefore, the administrator can understand the provision settings and administrator instruction information determined as the final settings by referring to the administrator instruction information prompt screen.

[0171] Back to Figure 7 In step 252, if a negative determination is made, the CPU 11 proceeds to step 256.

[0172] In step 256 , the CPU 11 controls the display unit 25 to display a user instruction information presentation screen for presenting user instruction information indicating an instruction to request the administrator to modify the provision setting determined as the final setting.

[0173] like Fig.19 As shown, in the user instruction information presentation screen of the present embodiment, the provision settings ( Fig.19 In the example shown, it is "port number setting") and user instruction information. In addition, in this embodiment, the provided settings and user instruction information determined as the final settings are displayed as character information. However, the provided settings and user instruction information can also be displayed as image information such as marks or symbols. Therefore, the user can understand the provided settings and user instruction information determined as the final settings by referring to the user instruction information prompt screen.

[0174] Next, in step 258 , the CPU 11 registers the final setting in a predetermined area of ​​the storage unit 13 , and then terminates the present information processing.

[0175] The above embodiments are described, but the technical scope of the present invention is not limited to the scope described in the embodiments. Various changes or improvements can be applied to the embodiments without departing from the scope of the invention, and the forms to which the changes or improvements are applied are also included in the technical scope of the present invention.

[0176] Furthermore, the embodiments do not limit the invention of the claims, and all combinations of the features described in the embodiments are not necessarily necessary for the solution of the invention. The embodiments include inventions of various levels, and various inventions are extracted by combining multiple disclosed structural elements. Even if some structural elements are deleted from all the structural elements shown in the embodiments, as long as the effect can be obtained, the structure with some structural elements deleted can be extracted as an invention.

[0177] Moreover, in the above-mentioned implementation mode, the so-called processor refers to a processor in a broad sense, including a general-purpose processor (such as a CPU, etc.) or a special-purpose processor (for example, a graphics processor (Graphics Processing Unit, GPU), an application-specific integrated circuit (Application Specific Integrated Circuit, ASIC), a field programmable gate array (Field Programmable Gate Array, FPGA), a programmable logic device, etc.).

[0178] In the above embodiment, the information processing program 13A is preinstalled in the storage unit 13, but the present invention is not limited thereto. For example, the information processing program 13A may be provided in a storage medium such as a CD-ROM or provided via a network.

[0179] Furthermore, in the above-mentioned embodiment, the case where information processing is realized by executing a program using a computer through a software structure is described, but the present invention is not limited to this. For example, information processing may also be realized through a hardware structure or a combination of a hardware structure and a software structure.

[0180] In addition, the configuration of the information processing device 10 described in the above embodiment (see Figure 1 and Figure 2 ) is an example, and unnecessary parts may be deleted or new parts may be added without departing from the spirit of the present invention.

[0181] Furthermore, the information processing flow described in the above embodiment (see Figure 7 ) is also an example. Of course, unnecessary steps can be deleted, new steps can be added, or the processing order can be replaced without departing from the scope of the present invention.

Claims

1. An information processing device, comprising a processor, In a case where the processor uses a service provided by a providing device having provision settings set, using a using device having a use setting set, wherein the use setting is a setting necessary for using the service and the provision setting is a setting necessary for providing the service, When the service cannot be used using the first use device, using the use history of the service, identifying a setting with a high probability that a necessary setting is not set among the provision setting and the use setting, A control is performed to present confirmation information indicating a result of the confirmation.

2. The information processing device according to claim 1, wherein: The usage history is a usage history of the first usage device with respect to the use of the providing device.

3. The information processing device according to claim 2, wherein: The usage history is a usage history of the first usage device and the second usage device with respect to the use of the providing device, and the second usage device is the usage device other than the first usage device.

4. The information processing device according to claim 3, wherein: The processor determines the usage setting of the first usage device as the setting with the high probability, when the usage history indicates that the service was used using the second usage device.

5. The information processing device according to claim 4, wherein: The processor determines the identification information in the usage setting of the first usage device as the highly likely setting when the identification information for identifying the providing device is different between the second usage device and the first usage device.

6. The information processing device according to claim 4, wherein: The processor determines the changed provision setting as the setting with the high probability, if the provision setting is changed during a period from the time when the second usage device last used the service to the time when the first usage device cannot use the service.

7. The information processing device according to claim 5, wherein: The processor determines the changed provision setting as the setting with the high probability, if the provision setting is changed during a period from the time when the second usage device last used the service to the time when the first usage device cannot use the service.

8. The information processing device according to any one of claims 1 to 7, wherein: The processor determines the changed provision setting as the setting with the high probability, when the utilization setting of the first utilization device is changed during a period from the time when the first utilization device last utilized the service to the time when the first utilization device can no longer utilize the service.

9. The information processing device according to any one of claims 1 to 7, wherein: The processor performs control to further present reason information indicating a reason for determining the highly likely setting.

10. The information processing device according to claim 9, wherein: The reason information is information determined based on at least one of proficiency of a user who uses the service with the providing device and proficiency of the user who uses the service with the first using device.

11. The information processing device according to any one of claims 1 to 7, wherein: The processor controls the prompting of the specified information by at least one of a prompting method and a prompting content, wherein the prompting method and the prompting content correspond to at least one of a proficiency of a user of the service in the providing device and a proficiency of a user of the service in the first utilizing device.

12. The information processing device according to claim 10, wherein: The proficiency is a proficiency determined based on at least one of a usage history of the user using the provision device and a usage history of the user using the first usage device.

13. The information processing device according to claim 11, wherein: The proficiency is a proficiency determined based on at least one of a usage history of the user using the provision device and a usage history of the user using the first usage device.

14. The information processing device according to any one of claims 1 to 7, wherein: The processor performs control to further present instruction information indicating an instruction to correct the provision setting when the provision setting is determined to be the setting with the high possibility.

15. The information processing device according to claim 14, wherein: The processor performs control to present the instruction information to the administrator of the providing device when the providing setting is determined as the setting with the high possibility a plurality of times within a predetermined period.

16. The information processing device according to claim 14, wherein: The processor performs control to present the instruction information using at least one of a presentation method and presentation content, the presentation method and presentation content corresponding to whether a user who uses the service is an administrator of the providing device.

17. The information processing device according to claim 15, wherein: The processor performs control to present the instruction information using at least one of a presentation method and presentation content, the presentation method and presentation content corresponding to whether a user who uses the service is an administrator of the providing device.

18. A computer-readable recording medium having recorded thereon an information processing program for causing a computer to execute the following processing: In the case of using a service provided by a providing device having provision settings set, using a using device having utilization settings set, wherein the utilization settings are settings necessary for utilizing the service and the provision settings are settings necessary for providing the service, When the service cannot be used using the first use device, using the use history of the service, identifying a setting with a high probability that a necessary setting is not set among the provision setting and the use setting, A control is performed to present confirmation information indicating a result of the confirmation.

19. A computer program product, characterized in that An information processing program is included, the information processing program is used to cause a computer to execute the following processing: In the case of using a service provided by a providing device having provision settings set, using a using device having utilization settings set, wherein the utilization settings are settings necessary for utilizing the service and the provision settings are settings necessary for providing the service, When the service cannot be used using the first use device, using the use history of the service, identifying a setting with a high probability that a necessary setting is not set among the provision setting and the use setting, A control is performed to present confirmation information indicating a result of the confirmation.

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