A work order closing method, device, equipment and readable storage medium

Abstract

The present application discloses a method, device, equipment and readable storage medium for closing a work order. The method includes: obtaining a work order to be closed, information of an order corresponding to the work order to be closed, and a target work order classification to which the work order to be closed belongs; obtaining a closing rule under the target work order classification, where the closing rule is pre-configured according to closing conditions specified by a user; determining whether there is a closing rule that matches the information of the order corresponding to the work order to be closed among the closing rules under the target work order classification; if there is, performing a closing process on the work order to be closed. Obviously, by using the pre-configured closing rules, the automatic closing function can be realized. During the automatic closing process, no human intervention is required, which reduces the problems and labor costs caused by human errors during follow-up, and thus can shorten the work order closing cycle and improve the efficiency of work order closing processing.

Description

Technical Field

[0001] This application relates to the technical field of intelligent customer service, and more specifically, to a method, device, equipment and readable storage medium for closing work orders. Background Art

[0002] At present, the number of work orders on e-commerce platforms is extremely large, reaching tens of thousands of work orders per day on average. The existing process for processing work orders is rather cumbersome. Generally, the customer complaint work orders to be processed are routed to the second-line group for follow-up. The follow-up process includes manual outbound calls for processing. Therefore, there are problems such as high communication costs, inability to contact customers, and long processing cycles. For work orders that meet the customer's requirements, their processing completely relies on manpower. When there is a shortage of personnel, it will increase the processing time of work orders and there is also a risk of reply timeout. The existing processing methods have high labor costs and low efficiency.

[0003] Therefore, a work order closing solution that is efficient and reduces labor costs is very necessary. Summary of the Invention

[0004] In view of this, this application provides a method, device, equipment and readable storage medium for closing work orders, which is used to reduce the manpower input and improve the efficiency in the process of closing work orders.

[0005] To achieve the above object, the following solutions are proposed:

[0006] A method for closing a work order, comprising:

[0007] Obtain the work order to be closed, the information of the order corresponding to the work order to be closed, and the target work order classification to which the work order to be closed belongs;

[0008] Obtain the closing rules under the target work order classification, where the closing rules are pre-configured according to the closing conditions specified by the user;

[0009] Judge whether there is a closing rule in the closing rules under the target work order classification that matches the information of the order corresponding to the work order to be closed;

[0010] If there is, perform a closing process on the work order to be closed.

[0011] Preferably, the method for closing a work order further comprises:

[0012] Send a closing notice to the customer corresponding to the work order to be closed.

[0013] Preferably, the configuration process of the closing rules includes:

[0014] Determine the work order classification specified by the user as the target work order classification;

[0015] Determine the case - closing conditions specified by the user, where the case - closing conditions include: work order information, the scope of the order corresponding to the work order and the information of the order, and other user - defined case - closing conditions;

[0016] Configure case - closing rules according to the target work order classification and the case - closing conditions.

[0017] Preferably, the configuring case - closing rules according to the target work order classification and the case - closing conditions includes:

[0018] Obtain the attribute values of the case - closing conditions configured by the user under the target work order classification;

[0019] Determine the target work order classification and the case - closing conditions after configuring the attribute values as the case - closing rules.

[0020] Preferably, before determining the target work order classification and the case - closing conditions after configuring the attribute values as the case - closing rules, it further includes:

[0021] Verify whether the target work order classification and the attribute values of the case - closing conditions conform to the preset format rules;

[0022] If they conform to the format rules, execute the step of determining the target work order classification and the case - closing conditions after configuring the attribute values as the case - closing rules.

[0023] Preferably, after determining the target work order classification and the case - closing conditions after configuring the attribute values as the case - closing rules, it further includes:

[0024] Respond to the user's operation of editing the case - closing rules, and edit the case - closing rules to obtain the edited case - closing rules.

[0025] Preferably, the sending a case - closing notice to the customer corresponding to the work order to be closed includes:

[0026] Determine the notification template number included in the case - closing rules that matches the information of the order corresponding to the work order to be closed;

[0027] Send a case - closing notice to the customer corresponding to the work order to be closed according to the notification template corresponding to the notification template number.

[0028] A work order case - closing device includes:

[0029] A work order acquisition unit, configured to acquire a work order to be closed, the information of the order corresponding to the work order to be closed, and the target work order classification to which the work order to be closed belongs;

[0030] A case - closing rule acquisition unit, configured to acquire the case - closing rules under the target work order classification, where the case - closing rules are pre - configured according to the case - closing conditions specified by the user;

[0031] A case - closing rule judgment unit, configured to determine whether there is a case - closing rule that matches the information of the order corresponding to the work order to be closed among the case - closing rules under the target work order classification;

[0032] A work order case - closing unit, configured to, if there is a case - closing rule that matches the information of the order corresponding to the work order to be closed, perform case - closing processing on the work order to be closed.

[0033] A work order case - closing device, including a memory and a processor;

[0034] The memory is used to store programs;

[0035] The processor is configured to execute the program to implement each step of the above - mentioned work order case - closing method.

[0036] A readable storage medium, on which a computer program is stored. When the computer program is executed by a processor, each step of the above - mentioned work order case - closing method is implemented.

[0037] As can be seen from the above solution, the work order case - closing method provided in this application includes: obtaining a work order to be closed, the information of the order corresponding to the work order to be closed, and the target work order classification to which the work order to be closed belongs; obtaining the case - closing rules under the target work order classification, where the case - closing rules are pre - configured according to the case - closing conditions specified by the user; determining whether there is a case - closing rule that matches the information of the order corresponding to the work order to be closed among the case - closing rules under the target work order classification; if there is, performing case - closing processing on the work order to be closed. Obviously, by using the pre - configured case - closing rules, the automatic case - closing function can be realized. During the automatic case - closing process, no human intervention is required, reducing the problems and labor costs caused by human follow - up errors. Furthermore, the case - closing cycle of the work order can be shortened, and the efficiency of work order case - closing processing can be improved.

[0038] Furthermore, the case - closing rules can be configured differently according to the business operation situation, so that the case - closing rules conform to the actual operation and achieve the effect of flexible configuration. BRIEF DESCRIPTION OF THE DRAWINGS

[0039] In order to more clearly illustrate the technical solutions in the embodiments of the present application or the prior art, the following will briefly introduce the drawings required for use in the description of the embodiments or the prior art. Obviously, the drawings in the following description are only the embodiments of the present application. For those of ordinary skill in the art, other drawings can be obtained according to the provided drawings without creative efforts.

[0040] Figure 1 It is a schematic flowchart of a work order case - closing method provided by an embodiment of the present application;

[0041] Figure 2 The structural schematic diagram of a work order closing device disclosed in an embodiment of the present application;

[0042] Figure 3 The hardware structure block diagram of a work order closing device disclosed in an embodiment of the present application. Specific embodiments

[0043] Next, the technical solutions in the embodiments of the present application will be clearly and completely described in conjunction with the accompanying drawings in the embodiments of the present application. Obviously, the described embodiments are only a part of the embodiments of the present application, rather than all the embodiments. All other embodiments obtained by those of ordinary skill in the art based on the embodiments of the present application without creative efforts shall fall within the protection scope of the present application.

[0044] Next, a detailed introduction to the work order closing method of the present application will be given. Please refer to Figure 1 , Figure 1 which is the flowchart of a work order closing method provided in an embodiment of the present application. The method includes:

[0045] Step S100: Obtain the work order to be closed, the information of the order corresponding to the work order to be closed, and the target work order classification to which the work order to be closed belongs.

[0046] Specifically, the work order to be closed may be a work order that meets the user's preset closing criteria and has not been closed yet. Examples include: a work order without the risk of customer complaints or a work order that meets the customer requirements and has not been closed yet.

[0047] In addition, the target work order classification to which the above work order to be closed belongs and the information of the order corresponding to the work order to be closed can also be obtained. Among them, the target work order classification may be the work order classification to which the work order to be closed belongs in the user's preset work order classifications; the information of the order corresponding to the work order to be closed may include order type, order status, order logistics information, etc.

[0048] Step S110: Obtain the closing rules under the target work order classification, and the closing rules are pre-configured according to the closing conditions specified by the user.

[0049] Specifically, there may be several closing rules under each work order classification, and the closing rules under different work order classifications may be the same. Therefore, the closing rules under the target work order classification can be obtained.

[0050] The above-mentioned closing rules may be configured according to the closing conditions specified by the user. Among them, the closing conditions may be conditions specified by the user according to the actual operation situation. Here, only one configuration method of the closing rules is exemplified, and those skilled in the art can also configure the closing rules through other implementation manners.

[0051] Step S120: Determine whether there is a closing rule that matches the information of the order corresponding to the work order to be closed among the closing rules under the target work order classification. If there is, execute Step S130.

[0052] Specifically, the information of the order corresponding to the work order to be closed can be analyzed, and then it can be determined whether there is a closing rule that matches the information of the order corresponding to the work order to be closed among the closing rules under the target work order classification. If there is, it means that the work order to be closed meets the closing criteria preset by the user, and Step S130 can be executed.

[0053] Step S130: Close the work order to be closed.

[0054] Specifically, the work order to be closed can be closed. For example: change the work order status of the work order to be closed from "to be closed" to "closed", or close the work order to be closed.

[0055] As can be seen from the above solution, by using the pre-configured closing rules, the automatic closing function can be realized. During the automatic closing process, no manual intervention is required, which reduces the problems and labor costs caused by human errors during manual follow-up, and thus can shorten the work order closing cycle and improve the efficiency of work order closing processing.

[0056] Considering that the customer needs to be notified of the processing progress of the work order after the work order is closed, the work order closing method of this application may further include the following process:

[0057] Send a closing notice to the customer corresponding to the work order to be closed.

[0058] Specifically, after the work order to be closed is closed, the customer corresponding to the closed work order can be notified, and the customer can be notified of the processing result that the work order has been closed. For example: the customer can be notified that the work order has been closed through the contact information reserved by the customer.

[0059] In order to standardize the content of the notice and improve efficiency, a notice template can be used when notifying the customer. Specifically, the following steps can be included:

[0060] S1. Determine the notice template number included in the closing rule that matches the information of the order corresponding to the work order to be closed.

[0061] Specifically, each closing rule can include a notice template number, and each notice template number can correspond to a notice template. Among them, the notice template can be a template written by the user according to the closing rule, or a template in other content forms.

[0062] S2. Send a case-closure notice to the customer corresponding to the work order to be closed according to the notice template corresponding to the notice template number.

[0063] Specifically, after determining the notice template number, the notice template corresponding to the notice template number can be obtained. Then, a case-closure notice can be prepared according to the notice template, and then the case-closure notice can be sent to the customer corresponding to the work order to be closed.

[0064] Next, a specific example will be used to illustrate the process of sending a case-closure notice using a notice template.

[0065] Specifically, the notice template number can be a short message template number, and different short message template numbers can correspond to different short message contents.

[0066] Therefore, the short message template number included in the case-closure rule that matches the information of the order corresponding to the work order to be closed can be obtained. Then, a case-closure notice can be prepared according to the short message template corresponding to the short message template number, and then a short message of the case-closure notice can be sent to the phone number reserved by the customer.

[0067] As can be seen from the above solution, in this application, after the work order is closed, not only can the customer be notified of the processing result of the work order in a timely manner, but also a notice template can be used to send the case-closure notice, which can standardize the content of the case-closure notice and improve the efficiency of sending the case-closure notice.

[0068] Next, the configuration process of the case-closure rule mentioned in the above embodiment will be further introduced.

[0069] Specifically, the configuration process of the case-closure rule can include the following steps:

[0070] S1. Determine the work order classification specified by the user as the target work order classification.

[0071] Specifically, the preset candidate work order classifications can be displayed first for the user to select, and then the work order classification specified by the user can be used as the target work order classification.

[0072] S2. Determine the case-closure conditions specified by the user, where the case-closure conditions include: work order information, the scope of the order corresponding to the work order and the information of the order, and other user-defined case-closure conditions.

[0073] Specifically, after determining the target work order classification, the case-closure conditions under the target work order classification can be determined, and the case-closure conditions can be specified by the user. Among them, the case-closure conditions can include work order information, the scope of the order corresponding to the work order and the information of the order, as well as other user-defined case-closure conditions.

[0074] The above work order information may include the source of work order entry, the response method of the work order, and the pre-judgment when capturing the work order. Examples are: whether there are other associated work orders, work order tags set by the user, response text, etc.

[0075] The scope of the order corresponding to the work order may include the channels of delivery orders. The order delivery service providers for different channels may belong to different order scopes, and the channels of delivery orders can be custom-selected by the user.

[0076] The information of the order corresponding to the work order may include order type, order status, refund status of after-sales orders (rejection, return), sales mode, payment method, number of days overdue since the order was placed, and the logistics information of the order, etc. Among them, for the value-taking standard of the logistics information containing multiple waybill numbers, the latest logistics track information of the waybill number with the oldest time can be taken as the latest logistics track information of the order.

[0077] Other case-closing conditions defined by the user may include: whether the work order to be closed is an urgent work order, whether there are remarks in the work order or order, and whether there are other work orders to be closed associated with it, etc.

[0078] S3. Configure a case-closing rule according to the target work order classification and the case-closing conditions.

[0079] Specifically, according to the requirements of the user, the target work order classification and the case-closing conditions can be configured as case-closing rules.

[0080] It should be noted that one work order classification can contain one or more case-closing rules. Therefore, multiple different case-closing rules can be configured under the target work order classification.

[0081] As can be seen from the above solution, by pre-configuring the case-closing rules, when there is a work order to be closed that needs to be processed, it can be judged whether the work order to be closed matches the case-closing rules, and then it can be quickly determined whether to close the work order to be closed according to the judgment result. It can reduce the manual review to judge whether the work order can be closed, thus improving the efficiency of work order closing.

[0082] In some embodiments of the present application, the configuration process of the case-closing rules is introduced. Next, the process of configuring the case-closing rules according to the target work order classification and the case-closing conditions in step S3 above will be further introduced.

[0083] Specifically, this process may include the following steps:

[0084] S31. Obtain the attribute values of the case-closing conditions configured by the user under the target work order classification.

[0085] Specifically, there can be various different attribute values. Examples are: the type of case-closing conditions, the matching range of this type, and the boundary values of the matching range, etc.

[0086] S32. Determine the case - closing condition after classifying the target work order and configuring the attribute values as the case - closing rule.

[0087] Specifically, after configuring the attribute values of the case - closing condition, the classification of the target work order and the case - closing condition can be determined as the case - closing rule.

[0088] Among them, different case - closing rules under the same work - order classification can have different logical relationships, such as: OR relationship, AND relationship, and mutually exclusive relationship, etc. Therefore, there can be multiple logical relationships among different case - closing rules under the target work - order classification.

[0089] Furthermore, each case - closing rule can also include information such as the name of the creator, the creation date, whether it is in effect, and relevant information about the case - closing notice, etc.

[0090] Next, the process of determining the case - closing rule will be introduced in combination with specific examples.

[0091] Specifically, the target work - order classification specified by the user can be [Urge for Delivery], and then the attribute values of the case - closing condition can be configured under the [Urge for Delivery] classification.

[0092] The following case - closing rules can be created under the [Urge for Delivery] classification:

[0093] Case - closing rule 1: The type of the case - closing condition can be [Time difference between the current time and the actual delivery time], the matching range can be [Less than], and the boundary value of the matching range can be [10 days], that is, when the time difference between the current time and the actual delivery time is less than 10 days, this case - closing rule is satisfied.

[0094] Case - closing rule 2: The type of the case - closing condition can be [Time difference between the current time and the order - placing time], the matching range can be [Less than], and the boundary value of the matching range can be [15 days], that is, when the time difference between the current time and the order - placing time is less than 15 days, this case - closing rule is satisfied.

[0095] The logical relationship between the above two case - closing rules can be an OR relationship, that is, as long as the information of the order corresponding to the work order to be closed satisfies one of the case - closing rules, the case - closing process can be carried out.

[0096] The above is only a simple embodiment of configuring the case - closing rule in this application. The case - closing rules in the actual operation can be more complexly configured by the user, and will not be shown one by one here.

[0097] It can be seen from the above solution that by configuring different case - closing rules with different logical relationships, different work orders under different classifications can be flexibly dealt with, that is, it can cover the problems of customers as much as possible, and can quickly process and close the work orders when work orders are generated due to customer complaint problems, achieving the effect of saving labor costs.

[0098] Considering the complex and ever-changing scenarios of actual application of the case closing rules, in order to handle different scenarios, the embodiments of the present application can also edit the determined case closing rules. Next, the editing process of the case closing rules will be introduced.

[0099] Specifically, this process may include the following steps:

[0100] In response to the user's operation of editing the case closing rules, edit the case closing rules to obtain the edited case closing rules.

[0101] The above operation of editing the case closing rules may include adding case closing rules, deleting case closing rules, or modifying the attribute values of the case closing rules. It may also modify the creator name, creation date, whether it is effective, and relevant information of the case closing notice of the case closing rules, etc.

[0102] It can be seen from the above solution that the case closing rules are not immutable. The case closing rules can be edited according to the user's needs and can be changed according to the actual situation to handle different scenarios.

[0103] In order to determine whether the configuration of the attribute values of the case closing conditions conforms to the format standard, before determining the target work order classification and the case closing conditions after configuring the attribute values as the case closing rules in step S32 introduced in the foregoing embodiments, the embodiments of the present application can further add a process of verifying the format of the attribute values.

[0104] Specifically, the process of verifying the attribute values may include the following steps:

[0105] S1. Verify whether the attribute values of the target work order classification and the case closing conditions conform to the preset format rules.

[0106] Specifically, different attribute values have different format rules. For example: some work order classifications may include multi-level classifications. For example, the order problem classification includes the first-level classification of shipping problems and the second-level classification of urging shipping. For such work order classifications, when the user selects, it may be required to select at least some levels of classifications, or select all levels of classifications. At this time, it is necessary to verify whether the target work order classification is selected according to the classification requirements.

[0107] For the attribute values of the case closing conditions, the format requirements of the attribute values of different case closing conditions may be different. For example, the attribute value cannot be empty, the format of the attribute value is a number or text, or it cannot exceed the upper and lower limits of the attribute value, etc. Therefore, the embodiments of the present application can also verify whether the formats of the respective attribute values conform to the preset format rules.

[0108] Furthermore, if the case closing conditions configured by the user do not conform to the format rules, the user can be reminded that the configuration format is incorrect and the attribute values with correct formats can be reconfigured.

[0109] S2. If the format rules are met, perform the step of determining the closing condition after classifying and configuring the attribute values of the target work order as the closing rule.

[0110] Specifically, after verifying that the attribute value of the closing condition conforms to the format rules, the relevant steps for determining the closing rule can be executed.

[0111] In an optional manner, the default state of the determined closing rule can be ineffective, and the user needs to activate the newly created closing rule by themselves.

[0112] As can be seen from the above solution, verifying each attribute value before determining the closing rule can ensure that the closing rule is configured according to the preset format rules, and can reduce the risk of creating an incorrect closing rule due to incorrect configuration of the attribute value.

[0113] Next, the work order closing device provided in the embodiments of the present application will be described. The work order closing device described below can be mutually corresponding and referred to the work order closing device described above.

[0114] First, in combination with Figure 2 introduce, as Figure 2 shown, the work order closing device may include:

[0115] A work order acquisition unit 100, configured to acquire a work order to be closed, information of an order corresponding to the work order to be closed, and a target work order classification to which the work order to be closed belongs;

[0116] A closing rule acquisition unit 110, configured to acquire a closing rule under the target work order classification, where the closing rule is pre-configured according to a closing condition specified by a user;

[0117] A closing rule judgment unit 120, configured to judge whether there is a closing rule that matches the information of the order corresponding to the work order to be closed among the closing rules under the target work order classification;

[0118] A work order closing unit 130, configured to perform a closing process on the work order to be closed if there is a closing rule that matches the information of the order corresponding to the work order to be closed.

[0119] Optionally, the work order closing device may further include:

[0120] A notification sending unit, configured to send a closing notification to a customer corresponding to the work order to be closed.

[0121] Optionally, the work order closing device may further include a closing rule configuration unit, and the closing rule configuration unit may include:

[0122] The first case - closing rule configuration unit is used to determine the work - order classification specified by the user as the target work - order classification;

[0123] The second case - closing rule configuration unit is used to determine the case - closing conditions specified by the user, and the case - closing conditions include: work - order information, the scope of the order corresponding to the work - order and the information of the order, and other user - defined case - closing conditions;

[0124] The third case - closing rule configuration unit is used to configure the case - closing rule according to the target work - order classification and the case - closing conditions.

[0125] Optionally, the third case - closing rule configuration unit may include:

[0126] The attribute - value acquisition unit is used to acquire the attribute values of the case - closing conditions configured by the user under the target work - order classification;

[0127] The rule combination unit is used to determine the case - closing rule by combining the target work - order classification and the case - closing conditions after configuring the attribute values.

[0128] Optionally, the third case - closing rule configuration unit may further include:

[0129] The format verification unit is used to verify whether the attribute values of the target work - order classification and the case - closing conditions conform to the preset format rules. If they conform, the rule combination unit is executed.

[0130] Optionally, the third case - closing rule configuration unit may further include:

[0131] The case - closing rule editing unit is used to respond to the user's operation of editing the case - closing rule, edit the case - closing rule, and obtain the edited case - closing rule.

[0132] Optionally, the notification sending unit may include:

[0133] The notification - template number determination unit is used to determine the notification - template number included in the case - closing rule that matches the information of the order corresponding to the work - order to be closed;

[0134] The template - notification sending unit is used to send a case - closing notification to the customer corresponding to the work - order to be closed according to the notification template corresponding to the notification - template number.

[0135] The work - order case - closing device provided by the embodiments of the present application can be applied to work - order case - closing equipment. Figure 3 The hardware structure block diagram of the work - order case - closing equipment is shown. Refer to Figure 3 , the hardware structure of the work - order case - closing equipment may include: at least one processor 1, at least one communication interface 2, at least one memory 3, and at least one communication bus 4;

[0136] In an embodiment of the present application, the number of the processor 1, the communication interface 2, the memory 3, and the communication bus 4 is at least one, and the processor 1, the communication interface 2, and the memory 3 complete communication with each other through the communication bus 4;

[0137] The processor 1 may be a central processing unit CPU, or a specific integrated circuit ASIC (Application Specific Integrated Circuit), or one or more integrated circuits configured to implement the embodiments of the present invention, etc.;

[0138] The memory 3 may include a high-speed RAM memory, and may also include a non-volatile memory, etc., such as at least one disk memory;

[0139] Wherein, the memory stores a program, and the processor can call the program stored in the memory, and the program is used for:

[0140] Obtain the work order to be closed, the information of the order corresponding to the work order to be closed, and the target work order classification to which the work order to be closed belongs;

[0141] Obtain the closing rules under the target work order classification, and the closing rules are pre-configured according to the closing conditions specified by the user;

[0142] Determine whether there is a closing rule that matches the information of the order corresponding to the work order to be closed among the closing rules under the target work order classification;

[0143] If there is, perform a closing process on the work order to be closed.

[0144] Optionally, the refined functions and extended functions of the program can be referred to the above description.

[0145] An embodiment of the present application further provides a storage medium, which can store a program suitable for execution by a processor, and the program is used for:

[0146] Obtain the work order to be closed, the information of the order corresponding to the work order to be closed, and the target work order classification to which the work order to be closed belongs;

[0147] Obtain the closing rules under the target work order classification, and the closing rules are pre-configured according to the closing conditions specified by the user;

[0148] Determine whether there is a closing rule that matches the information of the order corresponding to the work order to be closed among the closing rules under the target work order classification;

[0149] If there is, perform a closing process on the work order to be closed.

[0150] Optionally, the refinement function and the extension function of the program may refer to the above description.

[0151] Finally, it should also be noted that in this text, relational terms such as first and second are only used to distinguish one entity or operation from another entity or operation, and do not necessarily require or imply any actual relationship or order between these entities or operations. Moreover, the term "comprising", "including" or any other variant thereof is intended to cover non-exclusive inclusion, so that a process, method, article or device comprising a series of elements not only includes those elements, but also includes other elements not expressly listed, or further includes elements inherent to such process, method, article or device. Without further limitation, an element defined by the statement "comprising an..." does not exclude the presence of additional identical elements in the process, method, article or device comprising the element.

[0152] The various embodiments in this specification are described in a progressive manner, with each embodiment focusing on the differences from other embodiments. The same or similar parts among the embodiments can be referred to each other.

[0153] The above description of the disclosed embodiments enables those skilled in the art to implement or use the present application. Various modifications to these embodiments will be obvious to those skilled in the art, and the general principles defined herein can be implemented in other embodiments without departing from the spirit or scope of the present application. Therefore, the present application will not be limited to the embodiments shown herein, but will be accorded the widest scope consistent with the principles and novel features disclosed herein.

Claims

1. A work order closing method, characterized in that, including: Obtain the work order to be closed, information about the order corresponding to the work order to be closed, and the target work order classification to which the work order to be closed belongs; Obtain the closing rules under the target work order classification, where the closing rules are pre-configured according to the closing conditions specified by the user; Determine whether there is a closing rule that matches the information of the order corresponding to the work order to be closed among the closing rules under the target work order classification; If there is, perform closing processing on the work order to be closed; The configuration process of the closing rules includes: Determine the work order classification specified by the user as the target work order classification; Determine the closing conditions specified by the user, where the closing conditions include: work order information, the scope of the order corresponding to the work order and the information of the order, and other user-defined closing conditions; Configure the closing rules according to the target work order classification and the closing conditions; The configuring the closing rules according to the target work order classification and the closing conditions includes: Obtain the attribute values of the closing conditions configured by the user under the target work order classification; Determine the target work order classification and the closing conditions after configuring the attribute values as the closing rules.

2. The method according to claim 1, wherein After performing the closing processing on the work order to be closed, it further includes: Send a closing notice to the customer corresponding to the work order to be closed.

3. The method according to claim 1, characterized in that, Before determining the target work order classification and the closing conditions after configuring the attribute values as the closing rules, it further includes: Verify whether the attribute values of the target work order classification and the closing conditions conform to the preset format rules; If they conform to the format rules, execute the step of determining the target work order classification and the closing conditions after configuring the attribute values as the closing rules.

4. The method according to claim 1, wherein After determining the target work order classification and the closing conditions after configuring the attribute values as the closing rules, it further includes: In response to the user's operation of editing the closing rules, edit the closing rules to obtain the edited closing rules.

5. The method according to claim 2, wherein The sending a closing notice to the customer corresponding to the work order to be closed includes: Determine the notification template number included in the closing rule that matches the information of the order corresponding to the work order to be closed; Send a closing notice to the customer corresponding to the work order to be closed according to the notification template corresponding to the notification template number.

6. A work order closing device, characterized in that, including: A work order acquisition unit for obtaining the work order to be closed, information about the order corresponding to the work order to be closed, and the target work order classification to which the work order to be closed belongs; A closing rule acquisition unit for obtaining the closing rules under the target work order classification, where the closing rules are pre-configured according to the closing conditions specified by the user; A closing rule judgment unit for judging whether there is a closing rule that matches the information of the order corresponding to the work order to be closed among the closing rules under the target work order classification; A work order closing unit for, if there is a closing rule that matches the information of the order corresponding to the work order to be closed, performing closing processing on the work order to be closed; The configuration process of the closing rules includes: Determine the work order classification specified by the user as the target work order classification; Determine the case - closing conditions specified by the user, where the case - closing conditions include: work order information, the scope of the order corresponding to the work order and the information of the order, and other user - defined case - closing conditions; Configure case - closing rules according to the target work order classification and the case - closing conditions; The configuring case - closing rules according to the target work order classification and the case - closing conditions includes: Obtain the attribute values of the case - closing conditions configured by the user under the target work order classification; Determine the target work order classification and the case - closing conditions after configuring the attribute values as the case - closing rules.

7. A work order closing device, characterized in that, It includes a memory and a processor; The memory is used to store programs; The processor is used to execute the program to implement each step of the work order case - closing method according to any one of claims 1 - 5.

8. A readable storage medium having a computer program stored thereon, characterized in that, When the computer program is executed by the processor, it implements each step of the work order case - closing method according to any one of claims 1 - 5.

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