Method, device, terminal and storage medium for implementing auxiliary outbound calling

Abstract

The present disclosure provides a method, device, terminal and storage medium for implementing assisted outbound calls. In some embodiments, the present disclosure provides a method for implementing assisted outbound calls, comprising: determining a target object in response to a first operation event on a first object; based on the target object, obtaining associated information of the target object from at least two preset information systems; displaying a detail page of the target object, the detail page including associated information of the target object and a first control; wherein the first control is used to call a communication number associated with the target object through a preset communication number after being triggered. The method proposed in the present disclosure solves the inconvenience problem caused by the need for outbound callers to obtain data from multiple systems before making a call, and facilitates outbound callers to make outbound calls.

Description

Technical Field

[0001] The present disclosure relates to the field of computer technology, and in particular to a method, device, terminal and storage medium for implementing assisted outbound calling. Background Art

[0002] After purchasing a product, a customer may return the product or apply for after-sales service if he / she is not satisfied with the product, which generates return information or after-sales information. Customer service personnel and other personnel who need to make outbound calls usually need to obtain product information of the product purchased by the customer from the database first, and then contact the customer. Product information includes multiple information, usually including product parameter information, product batch information, product testing information, etc. Different information is stored in different systems. Before calling the customer for feedback, customer service personnel usually need to retrieve customer-related product information from multiple systems and then call the customer. Summary of the invention

[0003] The present disclosure provides a method, device, terminal and storage medium for implementing assisted outbound calling.

[0004] The present disclosure adopts the following technical solutions.

[0005] In some embodiments, the present disclosure provides a method for implementing assisted outbound calling, including:

[0006] In response to a first operation event on a first object, determining a target object;

[0007] Based on the target object, acquiring associated information of the target object from at least two preset information systems;

[0008] The detail page of the target object is displayed, wherein the detail page includes the associated information of the target object and a first control; wherein the first control is used to call the communication number associated with the target object through a preset communication number after being triggered.

[0009] In some embodiments, the present disclosure provides a device for implementing assisted outbound calling, including:

[0010] a determining unit, configured to determine a target object in response to a first operation event on a first object;

[0011] An acquisition unit, configured to acquire, based on the target object, associated information of the target object from at least two preset information systems;

[0012] The display unit is used to display the detail page of the target object, wherein the detail page includes the associated information of the target object and a first control; wherein the first control is used to call the communication number associated with the target object through a preset communication number after being triggered.

[0013] In some embodiments, the present disclosure provides a terminal, comprising: at least one memory and at least one processor;

[0014] The memory is used to store program codes, and the processor is used to call the program codes stored in the memory to execute the above method.

[0015] In some embodiments, the present disclosure provides a storage medium for storing program code, and the program code is used to execute the above method.

[0016] The method for implementing assisted outbound calls provided in the embodiments of the present disclosure can obtain the relevant information of the target object from different preset information systems, thereby eliminating the need for the user to manually search for the relevant information of the target object from multiple different information systems respectively, and provides a first control through which the user can communicate with the target object. In some embodiments, the recorded information about the target object will be synchronized to the corresponding information system, thereby solving the inconvenience caused by the need to obtain and record data in multiple systems. BRIEF DESCRIPTION OF THE DRAWINGS

[0017] The above and other features, advantages and aspects of the embodiments of the present disclosure will become more apparent with reference to the following detailed description in conjunction with the accompanying drawings. Throughout the accompanying drawings, the same or similar reference numerals represent the same or similar elements. It should be understood that the drawings are schematic and that components and elements are not necessarily drawn to scale.

[0018] Figure 1 It is a flow chart of a method for implementing assisted outbound calling according to an embodiment of the present disclosure.

[0019] Figure 2 This is a schematic diagram of displaying a first page according to an embodiment of the present disclosure.

[0020] Figure 3 This is a display schematic diagram of a first sub-interface displayed on a first page according to an embodiment of the present disclosure.

[0021] Figure 4 This is a display schematic diagram of a first page displaying a second sub-interface according to an embodiment of the present disclosure.

[0022] Figure 5 It is a schematic diagram of displaying a detail page of a target object according to an embodiment of the present disclosure.

[0023] Figure 6 It is a schematic diagram of displaying a detail page of another target object according to an embodiment of the present disclosure.

[0024] Figure 7 It is a schematic diagram of displaying a detail page of another target object according to an embodiment of the present disclosure.

[0025] Figure 8 It is a schematic diagram of the structure of an electronic device according to an embodiment of the present disclosure. DETAILED DESCRIPTION

[0026] Embodiments of the present disclosure will be described in more detail below with reference to the accompanying drawings. Although certain embodiments of the present disclosure are shown in the accompanying drawings, it should be understood that the present disclosure can be implemented in various forms and should not be construed as being limited to the embodiments described herein, which are instead provided for a more thorough and complete understanding of the present disclosure. It should be understood that the drawings and embodiments of the present disclosure are only for exemplary purposes and are not intended to limit the scope of protection of the present disclosure.

[0027] It should be understood that the various steps described in the method embodiments of the present disclosure can be performed in sequence and / or in parallel. In addition, the method embodiments may include additional steps and / or omit the steps shown. The scope of the present disclosure is not limited in this respect.

[0028] The term "including" and its variations used herein are open inclusions, i.e., "including but not limited to". The term "based on" means "based at least in part on". The term "one embodiment" means "at least one embodiment"; the term "another embodiment" means "at least one additional embodiment"; the term "some embodiments" means "at least some embodiments". The relevant definitions of other terms will be given in the following description.

[0029] It should be noted that the concepts such as "first" and "second" mentioned in the present disclosure are only used to distinguish different devices, modules or units, and are not used to limit the order or interdependence of the functions performed by these devices, modules or units.

[0030] It should be noted that the modification of “one” mentioned in the present disclosure is illustrative rather than restrictive, and those skilled in the art should understand that it should be understood as “one or more” unless otherwise clearly indicated in the context.

[0031] The names of the messages or information exchanged between multiple devices in the embodiments of the present disclosure are only used for illustrative purposes and are not used to limit the scope of these messages or information.

[0032] The solution provided by the embodiment of the present disclosure will be described in detail below with reference to the accompanying drawings.

[0033] After a product is sold, the customer may request warranty or return the product and file a warranty application or a return application. Before contacting the customer, it is necessary to retrieve the associated information generated by the product purchased by the customer, including product purchase records, product parameter information, and product batch information. Different associated information of the products purchased by the customer is usually stored in different data storage systems (such as servers). Therefore, customer service personnel need to retrieve the associated information generated by the customer's purchase of the product from multiple different data systems, and initiate communication with the customer according to the customer's phone number to provide service after fully understanding the parameters and batches of the products purchased by the customer. During the communication process with the customer, if the outbound caller obtains new customer feedback information, the newly obtained customer feedback information will also be recorded in the corresponding server. Customer service personnel need to obtain data from multiple systems, and sometimes need to record data during communication with customers. When recording data, it is also necessary to store the data in multiple systems according to the type of data obtained, which causes inconvenience to customer service personnel.

[0034] In some embodiments of the present disclosure, a method for implementing assisted outbound calling is proposed, which can be used to improve the work efficiency of outbound call personnel, such as Figure 1 As shown, the following steps S11-S13 are included.

[0035] S11: In response to a first operation event on a first object, determining a target object.

[0036] In some embodiments, the first object may be, for example, text, an icon, or a control. For example, the first object may be the name of the target object or the code of the target object. The first object may also be a control pre-bound to the target object. The target object may be determined based on the first object. In other embodiments, the first object may have no association with the target object. The first object may be a trigger for triggering the step of determining the target object. For example, the first object may be a startup control. The first operation event may be, for example, a click, a long press, a gesture operation, or a combination of multiple operations, which is not limited. The target object may be a registered and authorized target customer, such as a certain person, company, or organization. The target object may be, for example, a customer who has purchased a product and applied for product warranty or return and exchange. The first object may be, for example, a product warranty application or a return and exchange application.

[0037] S12: Based on the target object, obtain associated information of the target object from at least two preset information systems.

[0038] In some embodiments, the information system may be a data storage system (e.g., a server, a productized data management system) or a document (e.g., Excel, etc.), different data may be located in different data storage systems, and the information system may be an external information system different from the subject of the execution of this application. After the target object is determined, the associated information of the target object is obtained from multiple information systems to achieve information aggregation. The associated information of the target object obtained by different information systems may be different. Taking the target object as a customer who has applied for a product warranty as an example, the associated information of the target object may be the relevant information of the product purchased by the customer. Usually, different information systems store different types of information of the product purchased by the customer. For example, one information system stores the parameter information of the product purchased by the customer, and another information system stores the batch information of the product purchased by the customer. After the customer purchases the product, the relevant information of the purchased product can be associated with the customer. Step S12 may be based on the customer obtaining the relevant information of the product purchased by the customer from different information systems, thereby eliminating the need for the user to manually obtain the relevant information of the product purchased by the customer from multiple servers, thereby reducing the operation of customer service personnel.

[0039] S13: Display the details page of the target object.

[0040] In some embodiments, after the associated information of the target object is obtained, a details page is automatically displayed, the details page includes the associated information of the target object and a first control, wherein the first control is used to call the communication number associated with the target object through a preset communication number after being triggered. In some embodiments, the preset communication number can be, for example, a number bound to the current user, such as a customer service staff's phone number. The communication number associated with the target object can be a customer's phone number.

[0041] In some embodiments of the present disclosure, customer service and other outbound call personnel can use the method proposed in the present disclosure to obtain and display the associated information of the target object from at least two preset information systems by performing a first operation event on the first object, and can communicate with the target object by triggering the first control. The method proposed in the present disclosure can be used in an outbound call system, and the target object can be a customer, so that customer service and other outbound call personnel do not need to obtain the associated information of the target object from multiple different information systems, reducing the operations of the outbound call personnel, and providing a first control can facilitate the outbound call personnel to communicate directly with the target object.

[0042] In some embodiments of the present disclosure, before step S11, it also includes: in response to the login operation, logging in to the current user's account. In some embodiments, it is to log in to the preset system, in other embodiments, it is to log in to the plug-in in the browser to use the browser plug-in, and in some embodiments, it can be to display a QR code and log in by scanning the QR code. In some embodiments, after logging in, it also includes binding the preset communication number of the current user in response to the phone binding operation. When binding the preset communication number of the current user, a binding control is displayed, and a number input area and a number type area are displayed in the binding control. The number input area is used to enter the bound preset communication number, and the number category area is used to select whether the bound preset communication number is a mobile phone number or an extension number.

[0043] In some embodiments of the present disclosure, the first object is displayed through a browser; the browser plug-in executes the steps of obtaining the associated information of the target object from at least two preset information systems based on the target object, and displaying the detail page of the target object. In some embodiments, steps S12 and S13 are executed by the browser plug-in, so that the customer service personnel and other outbound call personnel only need to install the plug-in in the browser, without downloading a specific client, which is convenient for use. For example, a page is opened through a browser, and a plug-in is installed in the browser. The page displays a repair request feedbacked by a customer as the first object. After clicking the first object, the target object corresponding to the first object is determined, that is, the customer who submits the repair request. The plug-in sends the target object to the server. The server receives the target object and obtains related information of the target object from at least two preset information systems (such as other servers), such as batch information and parameter information of the product that the customer requires to be repaired. Different information systems can store different types of related information. The server returns the queried related information to the plug-in. After receiving the related information, the plug-in controls the browser to display the details page, and can display the related information in a preset format. The details page pre-sets the display positions of different types of related information, and displays the related information at the corresponding positions of the details page according to the type, and the plug-in displays a first control on the details page for calling the target object.

[0044] In some embodiments of the present disclosure, determining a target object in response to a first operation event on a first object includes: determining a target object associated with the target task information or target clue information in a first page in response to a first operation event on the target task information or target clue information.

[0045] In some embodiments, the first page is a page currently opened by a browser, and task information and / or clue information are displayed in the first page. At this time, the task information or clue information of the first operation event executed is the target task information or target clue information, that is, the first object. In some embodiments, the target object is a customer, and the clue information is a customer clue related to the customer. The customer clue here can be a problem manifestation of a product reported by a customer, a component with a problem in a product, a reason for a return or exchange, etc. In some embodiments, a preset system is accessed through a browser, and at least one of the task information and clue information is displayed in a page of the preset system.

[0046] In some embodiments of the present disclosure, determining a target object in response to a first operation event on a first object includes: determining the target object based on an address of a first page and / or page content of the first page in response to a trigger operation on a second control.

[0047] In some embodiments, the first page is a page opened by a browser. In this case, the first page can be any page opened by the browser. Figure 2 , a second control can be displayed on the first page, and the second control can be triggered by clicking or the like, so as to automatically determine the target object based on the address of the first page or one or both of the page contents, so that the user does not need to manually enter the name of the target object and other information. The second control can be the plug-in described in the above embodiment. In some embodiments, there is no need to log in to the preset system. When the browser accesses any page, the target object can be determined through the second control. In some embodiments, it is necessary to log in to the second control by scanning a code or entering an account password before executing the first operation event, and bind a preset communication number.

[0048] In some embodiments of the present disclosure, in response to a first operation event on a first object, determining a target object includes: in response to a selection operation on first content in a first page, determining the target object based on the selected first content.

[0049] In some embodiments, the content displayed on the first page can be selected by underlining the words, for example, by holding down the left mouse button to select, and the first content on the first page can be selected, thereby determining the target object based on the first content. For example, when the first content is a customer name, the customer corresponding to the customer name can be determined as the target object, or when the first object is a customer code, the customer corresponding to the customer code can be determined as the target object. In other embodiments, the target object can be determined based on the semantics of the first content. For example, if the first content is "the third customer who applied for after-sales service yesterday", the target object can be determined based on the order of users who applied for after-sales service yesterday.

[0050] In some embodiments of the present disclosure, the first page is a page opened by a browser, and the second control is a control in the browser. In some embodiments, the user can determine the target object through the page opened by the browser, so that the detail page of the target object can be viewed in the browser, thereby eliminating the need to use tools such as a specific client, improving the convenience of user operation and making it convenient for users to use at any time. On the other hand, the second control is a control installed in the browser, rather than a control in a specific page, so that the user can use the second control to automatically obtain the associated information of the target object when opening any page, making it convenient for users to obtain the associated information at any time on the web page according to the page they browse.

[0051] In some embodiments of the present disclosure, determining the target object based on the address of the first page and / or the page content of the first page includes: identifying the address segment corresponding to the object in the address of the first page, identifying the object name in the page content and / or identifying the object code in the page content; determining the target object based on the address segment, object name and / or object code. In some embodiments, after the browser opens the first page, the address of the first page is obtained, and the address segment of the target object is parsed from the address. For example, the pages corresponding to each target object can be pre-stored to form a corresponding relationship, and the address segment of the target object is determined according to the pre-stored corresponding relationship. In other embodiments, the content displayed in the first page, such as the text or image in the first page, can be parsed, and the name, code, number, etc. related to the target object can be extracted therefrom as the basis of the target object. In other embodiments, the target identifier can be determined in combination with the address of the first page and the page content of the first page. In the case where the target identifiers determined by the address of the first page and the page content of the first page correspond to different target objects, the target object can be determined preferentially according to the page content of the first page. For example, if the target object is determined to be object A according to the address of the first page and object B according to the page content of the first page, the target object is preferentially identified as object B.

[0052] In some embodiments of the present disclosure, the first page includes a first area and a second area, and a first identifier and / or a second identifier are displayed in the first area; the first identifier is used to display a first sub-interface in the second area after being selected, and the first sub-interface includes a task area for displaying task information, and target task information is displayed in the task area; the second identifier is used to display a second sub-interface in the second area after being selected, and the second sub-interface includes a clue area for displaying clue information, and the target clue information is displayed in the clue area.

[0053] For some examples, please refer to Figure 3 and Figure 4 , Figure 3 and Figure 4 The left area is the first area, and the right area is the second area. Figure 3 and Figure 4 The left side of the screen displays a "task list" as the first identifier and a "clue list" as the second identifier. After the first identifier is selected, the first sub-interface corresponding to the first identifier is displayed in the second area. The first sub-interface displays the task area ( Figure 3 The task information is displayed in the task area. The task information may be task information associated with the target object. For example, the task information may be a customer's replacement task, warranty task, etc. For example, if the target object is a company that has purchased a product and applied for a replacement, the task information may include the company name, contact person, current stage, registration time, and operation, etc. The task information may facilitate the outbound caller to understand the specific status of the target object's task, thereby facilitating the provision of the target object with the relevant services it needs.

[0054] In some embodiments of the present disclosure, please continue to refer to Figure 3 , the first sub-interface also includes: a task indicator area and / or a call indicator area; the task indicator area is used to display the statistical information of task information; the call indicator area is used to display the statistical information of call information. Please refer to Figure 3 In the task indicator area, the statistical information of task information such as "To date", "Completed today" and "Completed this week" is displayed to help users understand the information of completed and uncompleted tasks. In the call indicator area, the statistical information of call information is displayed. The statistical information of call information can be counted according to today's calls and this week's performance calls, including "number of outbound calls", "number of outbound calls connected", "outbound call connection rate", "total outbound call duration", "number of inbound calls", "number of inbound calls connected" and "total inbound call duration", so that users can understand their outbound call status.

[0055] In some embodiments of the present disclosure, please continue to refer to Figure 3 , Figure 3 The first sub-interface also includes a third control, and the third control is used to open the page associated with the task information in the first information system after being triggered. In some embodiments, a corresponding third control is displayed in the associated area of ​​each task information in the task list, and the third control is triggered by clicking the third control, so as to open the associated page of the task information corresponding to the third control, and the associated page is the associated page of the task information in the first information system. In some embodiments, the task information is stored in the first information system, and the first information system stores detailed information of the task information, so a third control for jumping to the first information system is provided, so that the user can understand the more detailed content of the task information.

[0056] In some embodiments of the present disclosure, please refer to Figure 4, after the second mark is selected, the second sub-interface is displayed in the second area, and the second sub-interface has a clue area, which is used to display the clue information under the current user name. The clue information can be, for example, customer feedback information, including the product problems described by the customer when applying for after-sales service, the location of the product failure, etc. The clue information can be used as a guide to help customer service personnel communicate better with customers. The view options "uncontacted clues" and "contacted clues" are displayed in the clue area. By selecting the view option, you can selectively display uncontacted or contacted clues. The clues displayed under "contacted clues" can be the clue information that has been communicated with the customer, and the clues displayed under "uncontacted clues" can be the clue information that has not been communicated with the customer. A conditional selection control can also be displayed in the second sub-interface. By entering the selection condition in the conditional selection control, you can select the clue that the user is concerned about. In some embodiments, the second sub-interface also includes a fourth control, which is used to open the page associated with the clue information in the first information system after being triggered. In some embodiments, by providing the fourth control, it is convenient for the user to jump to the first information system that stores the specific content of the clue information, so as to understand the detailed content of the clue information, such as feedback time, feedback call records, historical feedback records, etc.

[0057] In some embodiments of the present disclosure, please refer to Figure 5 , Figure 5 The target object details page is schematically shown, and the target object details page includes at least one of a clue information area, an operation option area, a function label area, and an information display area. Figure 5 As shown, Figure 5 The area that displays "Customer Name", "Contact Person", "Telephone", and "Product Type" is the lead information area. The lead information area is used to display the lead information of the target object, which can describe the name, contact information and product information of the target object. The lead information area allows users to quickly understand the brief information of the lead information.

[0058] like Figure 5 As shown in the upper right corner, the details page may also display an operation option area, which is used to display at least one operation control. The operation control is used to change the state of the clue information after being triggered. The state of the clue information may include, for example, unprocessed, in process, transferred out, completed, etc. The first control (such as "Call" in the upper right corner of the figure) may also be displayed in the operation option area. By displaying the operation options in the operation option area, it is convenient for users to quickly operate the clue information without returning to each information system to operate.

[0059] In some embodiments of the present disclosure, the details page further includes a function label area and an information display area. The function label area is used to display at least one function label, and the information display area is used to display an information page associated with the selected function label. Figure 5 As shown, "Customer Information", "Lead Duplicate Check", and "Form Filling" are function labels. Different function labels correspond to different pages in the information display area. Figure 5 The information page corresponding to "customer information" is schematically shown in the figure. The information page is used to display the basic information and indicator information of the customer when the target object is a customer.

[0060] In some embodiments of the present disclosure, the target object's details page further displays at least one fifth control. The fifth control is used to open the associated page of the target object in the information system associated with the fifth control after being triggered; wherein different fifth controls are associated with different information systems. Figure 5 , Figure 5 The "information system 1" and "information system 2" shown in the figure are two fifth controls for schematic display. Each fifth control corresponds to an external information system. Different information systems can store different types of information of the target object. By clicking the fifth control, you can jump to the associated page of the target object in the corresponding information system. For example, information system 1 can store the communication information reserved when the target object is registered, and information system 2 can store the feedback information that the target object has fed back.

[0061] In some embodiments of the present disclosure, the operation options in the operation option area include one or more of invalid controls, pending controls, completed controls, and roll-out controls. Figure 6 , the invalid control is Figure 6 In "Invalidate", "Completed Control" is Figure 6 The "Completed" and "To be followed up controls" in Figure 6 In "To be followed up", the transfer control is Figure 6 "Transfer Out" in the text box. The functions of each control are described in detail below. The invalid control is used to set the clue information to an invalid state after being triggered. The invalid state means that the clue information is invalid, cannot be used, or is wrong. After the invalid control is triggered, a pop-up window may pop up, in which you can enter the invalid reason and the supplementary explanation of the invalid reason, so that other members can understand the reason why the clue information is invalid. After filling in the invalid reason, the clue information will be converted to invalid, and the clue information will be ended. Preset options for invalid reasons can be provided in the pop-up window. The preset options are the most frequently occurring invalid reasons that are pre-set, thereby reducing the user's input operations.

[0062] In some embodiments, the follow-up control is used to set the lead information to a follow-up state after being triggered. In some embodiments, the follow-up state means that the target object has not been contacted temporarily and the lead information needs to be further followed up. In some embodiments, after the follow-up control is triggered by clicking, a pop-up box pops up, in which a custom description language can be filled in, and the time for the next follow-up can be selected.

[0063] In some embodiments, the completed control is used to set the clue information to a completed state after being triggered. The completed state indicates that the target object associated with the clue information has successfully fed back and solved the problem. For example, when the target object is a customer, it may be that the problem fed back by the customer has been solved, such as the after-sales service required by the customer has been provided. In some embodiments, the completed control is triggered by clicking, and a pop-up window pops up after clicking. In the pop-up window, the owner of the clue message, that is, the person who owns the clue message, can be changed. After confirmation, the pop-up window is closed and the clue message is set to a completed state.

[0064] In some embodiments, the transfer-out control is used to transfer the clue information to the transferor after being triggered. In some embodiments, sometimes the clue message will be transferred to other users, so the clue information can be transferred to the transferor through the transfer-out control. For example, the target object is a customer, and the customer provides an after-sales server. The after-sales service required by the customer involves other departments. At this time, the clue information needs to be transferred to other departments. In some embodiments, the transfer-out control is triggered by clicking, and a pop-up window is displayed after clicking the transfer-out control. The pop-up window displays a transfer-out type option and a change owner option. The transfer-out type option is used to determine the type of the transferor. For example, when the transfer-out type option is selected as technology, the clue information is transferred to all technicians. The change owner option is used to change the owner of the clue information, because in some cases the clue information may be repeated. When the clue information is repeated, the clue information needs to be transferred to the owner of the repeated clue to inform the clue of the duplication, and the owner of the clue can be changed.

[0065] In some embodiments of the present disclosure, the information page associated with the function tag includes: one or more of: an object information page, a clue duplication checking page, and an information filling page.

[0066] In some embodiments, the object information page is used to display the information of the target object, or to display the information of the target object and the indicator information associated with the target object. Figure 5 , Figure 5 The area corresponding to "Basic Information" schematically displays the information of the target object, which is used to describe the information of the target object and the source of the clue information. Figure 5The area corresponding to the "Indicator Card" in the diagram schematically displays the indicator information, which describes the specific situation of providing services to the target object, such as the processing time of the problem reported by the target object and the processing percentage of the problem.

[0067] In some embodiments, the clue duplication check page is used to display duplicate clue information. Figure 6 As shown, duplicate clue information is displayed in the clue duplication check page, specifically clue information that is duplicated with the clue information on the details page. This can prevent users from performing repeated operations on the duplicate clue information and repeatedly communicating with the same target object.

[0068] In some embodiments, the information filling page is used to input the associated information of the target object and synchronize the input associated information to the corresponding information system. In some embodiments, during the communication process with the target object, the target object's information will be obtained, and at this time, it can be filled in through the information filling page. Different types of information can be stored in different information systems, so the information filled in the information filling page needs to be synchronized to the corresponding information system according to the type of information.

[0069] In some embodiments of the present disclosure, please refer to Figure 6 The clue duplicate checking page also displays a search control and a result display area, which are used to search for suspected duplicate clue information and / or suspected duplicate objects according to the input content. The result display area is used to display the suspected duplicate clue information and / or suspected duplicate objects found. Figure 6 As shown, Figure 6 The area to the left of the "Query" button is used to enter content. By clicking the query button, suspected duplicate clues or suspected duplicate objects are searched according to the input content and displayed, so that users can query when they suspect that the clue information is duplicated.

[0070] In some embodiments of the present disclosure, the result display area further includes a sixth control; the sixth control is used to mark the suspected duplicate clue information and / or suspected duplicate object as duplicate after being triggered. Figure 6 As shown, Figure 6 The "mark as duplicate" control in is the sixth control. The suspected duplicate clue information or suspected duplicate objects obtained by the query can be marked as duplicates through the sixth control.

[0071] In some embodiments of the present disclosure, please refer to Figure 7, the information filling page includes: an object information area and a description information area; the object information area is used to fill in the associated information of the target object; the description information area is used to fill in custom information. In some embodiments, the object information area is used to fill in object-related information such as "customer name", "company name", "customer source", etc., and the description area is used to fill in user-defined information. In some embodiments, the object information area includes a type information area for entering type information; the associated area of ​​the description information area displays a template control, and the template control is used to enter the template information corresponding to the product type in the description information area after being triggered. Figure 7 As shown, Figure 7 The "Add Template" in the template control is a template control. After the template control is triggered, the preset template information is added to the description information area, and the template information corresponds to the product type, thereby reducing the user's operations. The type information can be, for example, an application for return, an application for exchange, an application for after-sales service, etc.

[0072] In some embodiments of the present disclosure, a device for implementing assisted outbound calling is provided, including:

[0073] The determining unit is configured to determine a target object in response to a first operation event on a first object.

[0074] An acquisition unit is used to acquire, based on the target object, the associated information of the target object from at least two preset information systems.

[0075] The display unit is used to display the detail page of the target object, wherein the detail page includes the associated information of the target object and a first control; wherein the first control is used to call the communication number associated with the target object through a preset communication number after being triggered.

[0076] In some embodiments of the present disclosure, the first object is displayed through a browser; the device for implementing assisted outbound calls controls a plug-in of the browser to execute the steps of obtaining related information of the target object from at least two preset information systems based on the target object, and displaying a detail page of the target object.

[0077] In some embodiments of the present disclosure, the determining unit determines the target object in response to the first operation event on the first object, including:

[0078] In response to a first operation event on the target task information or the target clue information in the first page, determining the target object associated with the target task information or the target clue information; or,

[0079] In response to a triggering operation on a second control, determining the target object based on the address of the first page and / or the page content of the first page; or,

[0080] In response to a selection operation on a first content in a first page, the target object is determined based on the selected first content.

[0081] In some embodiments of the present disclosure, the first page is a page opened by a browser; and the second control is a control installed in the browser.

[0082] In some embodiments of the present disclosure, a determination unit determines the target object based on the address of the first page and / or the page content of the first page, including: identifying an address segment corresponding to the object in the address of the first page, identifying an object name in the page content and / or identifying an object code in the page content; determining the target object based on the address segment, the object name and / or the object code.

[0083] In some embodiments of the present disclosure, the first page includes a first area and a second area, and a first identifier and / or a second identifier is displayed in the first area; the first identifier is used to display a first sub-interface in the second area after being selected, and the first sub-interface includes a task area for displaying task information, and the target task information is displayed in the task area; the second identifier is used to display a second sub-interface in the second area after being selected, and the second sub-interface includes a clue area for displaying clue information, and the target clue information is displayed in the clue area.

[0084] In some embodiments of the present disclosure, the first sub-interface further includes: a task indicator area and / or a call indicator area; the task indicator area is used to display statistical information of task information; the call indicator area is used to display statistical information of call information.

[0085] In some embodiments of the present disclosure, the first sub-interface further includes a third control, and the third control is used to open a page associated with the task information in the first information system after being triggered; and / or, the second sub-interface further includes a fourth control, and the fourth control is used to open a page associated with the clue information in the first information system after being triggered.

[0086] In some embodiments of the present disclosure, the details page of the target object includes: at least one of a clue information area, an operation option area, a function label area and an information display area; the clue information area is used to display the clue information of the target object; the operation option area is used to display at least one operation control, and the operation control is used to change the state of the clue information after being triggered; the function label area is used to display at least one function label, and the information display area is used to display the information page associated with the selected function label.

[0087] In some embodiments of the present disclosure, the details page of the target object also displays at least one fifth control; the fifth control is used to open the associated page of the target object in the information system associated with the fifth control after being triggered; wherein different fifth controls are associated with different information systems.

[0088] In some embodiments of the present disclosure, the information page associated with the function tag includes at least one of the following pages: an object information page, used to display the information of the target object, or to display the information of the target object and indicator information associated with the target object; a clue duplication checking page, used to display duplicate clue information; an information filling page, wherein the information filling page is used to input the associated information of the target object and synchronize the input associated information to the corresponding information system.

[0089] In some embodiments of the present disclosure, the clue duplication check page also displays a search control and a result display area, which are used to search for suspected duplicate clue information and / or suspected duplicate objects based on the input content; the result display area is used to display the suspected duplicate clue information and / or suspected duplicate objects found.

[0090] In some embodiments of the present disclosure, the result display area further includes a sixth control; the sixth control is used to mark the suspected duplicate clue information and / or suspected duplicate object as duplicate after being triggered.

[0091] In some embodiments of the present disclosure, the information filling page includes: one or both of an object information area and a description information area; the object information area is used to fill in associated information of the target object; and the description information area is used to fill in custom information.

[0092] In some embodiments of the present disclosure, the object information area includes a type information area for inputting type information; an associated area of ​​the description information area displays a template control, and the template control is used to input template information corresponding to the type information in the description information area after being triggered.

[0093] For the embodiments of the device, since they basically correspond to the method embodiments, the relevant parts refer to the partial description of the method embodiments. The device embodiments described above are merely illustrative, wherein the modules described as separation modules may or may not be separated. Some or all of the modules may be selected according to actual needs to achieve the purpose of the scheme of the present embodiment. Those of ordinary skill in the art can understand and implement without paying creative work.

[0094] The method and device of the present disclosure are described above based on the embodiments and application examples. In addition, the present disclosure also provides a terminal and a storage medium, which are described below.

[0095] Reference below Figure 8 , which shows a schematic diagram of the structure of an electronic device (such as a terminal device or a server) 800 suitable for implementing the embodiment of the present disclosure. The terminal device in the embodiment of the present disclosure may include, but is not limited to, mobile terminals such as mobile phones, laptops, digital broadcast receivers, PDAs (personal digital assistants), PADs (tablet computers), PMPs (portable multimedia players), vehicle-mounted terminals (such as vehicle-mounted navigation terminals), etc., and fixed terminals such as digital TVs, desktop computers, etc. The electronic device shown in the figure is only an example and should not bring any limitation to the functions and scope of use of the embodiment of the present disclosure.

[0096] The electronic device 800 may include a processing device (e.g., a central processing unit, a graphics processing unit, etc.) 801, which can perform various appropriate actions and processes according to a program stored in a read-only memory (ROM) 802 or a program loaded from a storage device 808 into a random access memory (RAM) 803. In the RAM 803, various programs and data required for the operation of the electronic device 800 are also stored. The processing device 801, the ROM 802, and the RAM 803 are connected to each other via a bus 804. An input / output (I / O) interface 805 is also connected to the bus 804.

[0097] Typically, the following devices may be connected to the I / O interface 805: input devices 806 including, for example, a touch screen, a touchpad, a keyboard, a mouse, a camera, a microphone, an accelerometer, a gyroscope, etc.; output devices 807 including, for example, a liquid crystal display (LCD), a speaker, a vibrator, etc.; storage devices 808 including, for example, a magnetic tape, a hard disk, etc.; and communication devices 809. The communication device 809 may allow the electronic device 800 to communicate with other devices wirelessly or by wire to exchange data. Although the electronic device 800 with various devices is shown in the figure, it should be understood that it is not required to implement or have all the devices shown. More or fewer devices may be implemented or have alternatively.

[0098] In particular, according to an embodiment of the present disclosure, the process described above with reference to the flowchart can be implemented as a computer software program. For example, an embodiment of the present disclosure includes a computer program product, which includes a computer program carried on a computer-readable medium, and the computer program contains program code for executing the method shown in the flowchart. In such an embodiment, the computer program can be downloaded and installed from a network through a communication device 809, or installed from a storage device 808, or installed from a ROM 802. When the computer program is executed by the processing device 801, the above-mentioned functions defined in the method of the embodiment of the present disclosure are executed.

[0099] It should be noted that the computer-readable medium disclosed above may be a computer-readable signal medium or a computer-readable storage medium or any combination of the above two. The computer-readable storage medium may be, for example, but not limited to, an electrical, magnetic, optical, electromagnetic, infrared, or semiconductor system, device or device, or any combination of the above. More specific examples of computer-readable storage media may include, but are not limited to: an electrical connection with one or more wires, a portable computer disk, a hard disk, a random access memory (RAM), a read-only memory (ROM), an erasable programmable read-only memory (EPROM or flash memory), an optical fiber, a portable compact disk read-only memory (CD-ROM), an optical storage device, a magnetic storage device, or any suitable combination of the above. In the present disclosure, a computer-readable storage medium may be any tangible medium containing or storing a program that may be used by or in combination with an instruction execution system, device or device. In the present disclosure, a computer-readable signal medium may include a data signal propagated in a baseband or as part of a carrier wave, in which a computer-readable program code is carried. This propagated data signal may take a variety of forms, including but not limited to an electromagnetic signal, an optical signal, or any suitable combination of the above. The computer readable signal medium may also be any computer readable medium other than a computer readable storage medium, which may send, propagate or transmit a program for use by or in conjunction with an instruction execution system, apparatus or device. The program code contained on the computer readable medium may be transmitted using any suitable medium, including but not limited to: wires, optical cables, RF (radio frequency), etc., or any suitable combination of the above.

[0100] In some embodiments, the client and the server may communicate using any currently known or future developed network protocol such as HTTP (HyperText Transfer Protocol), and may be interconnected with any form or medium of digital data communication (e.g., a communication network). Examples of communication networks include a local area network ("LAN"), a wide area network ("WAN"), an internet (e.g., the Internet), and a peer-to-peer network (e.g., an ad hoc peer-to-peer network), as well as any currently known or future developed network.

[0101] The computer-readable medium may be included in the electronic device, or may exist independently without being incorporated into the electronic device.

[0102] The computer-readable medium carries one or more programs. When the one or more programs are executed by the electronic device, the electronic device executes the method of the present disclosure.

[0103] Computer program code for performing the operations of the present disclosure may be written in one or more programming languages, or a combination thereof, including object-oriented programming languages, such as Java, Smalltalk, C++, and conventional procedural programming languages, such as "C" or similar programming languages. The program code may be executed entirely on the user's computer, partially on the user's computer, as a separate software package, partially on the user's computer and partially on a remote computer, or entirely on a remote computer or server. In cases involving a remote computer, the remote computer may be connected to the user's computer through any type of network, including a local area network (LAN) or a wide area network (WAN), or may be connected to an external computer (e.g., through the Internet using an Internet service provider).

[0104] The flow chart and block diagram in the accompanying drawings illustrate the possible architecture, function and operation of the system, method and computer program product according to various embodiments of the present disclosure. In this regard, each square box in the flow chart or block diagram can represent a module, a program segment or a part of a code, and the module, the program segment or a part of the code contains one or more executable instructions for realizing the specified logical function. It should also be noted that in some implementations as replacements, the functions marked in the square box can also occur in a sequence different from that marked in the accompanying drawings. For example, two square boxes represented in succession can actually be executed substantially in parallel, and they can sometimes be executed in the opposite order, depending on the functions involved. It should also be noted that each square box in the block diagram and / or flow chart, and the combination of the square boxes in the block diagram and / or flow chart can be implemented with a dedicated hardware-based system that performs a specified function or operation, or can be implemented with a combination of dedicated hardware and computer instructions.

[0105] The units involved in the embodiments described in the present disclosure may be implemented by software or hardware, wherein the name of a unit does not, in some cases, limit the unit itself.

[0106] The functions described above herein may be performed at least in part by one or more hardware logic components. For example, without limitation, exemplary types of hardware logic components that may be used include: field programmable gate arrays (FPGAs), application specific integrated circuits (ASICs), application specific standard products (ASSPs), systems on chips (SOCs), complex programmable logic devices (CPLDs), and the like.

[0107] In the context of the present disclosure, a machine-readable medium may be a tangible medium that may contain or store a program for use by or in conjunction with an instruction execution system, device, or equipment. A machine-readable medium may be a machine-readable signal medium or a machine-readable storage medium. A machine-readable medium may include, but is not limited to, an electronic, magnetic, optical, electromagnetic, infrared, or semiconductor system, device, or equipment, or any suitable combination of the foregoing. A more specific example of a machine-readable storage medium may include an electrical connection based on one or more lines, a portable computer disk, a hard disk, a random access memory (RAM), a read-only memory (ROM), an erasable programmable read-only memory (EPROM or flash memory), an optical fiber, a portable compact disk read-only memory (CD-ROM), an optical storage device, a magnetic storage device, or any suitable combination of the foregoing.

[0108] According to one or more embodiments of the present disclosure, [Example 1] provides a method for implementing assisted outbound calling, which includes:

[0109] In response to a first operation event on a first object, determining a target object;

[0110] Based on the target object, obtaining related information of the target object from at least two preset information systems;

[0111] Displaying a target object's details page, the details page including the target object's associated information and a first control; wherein the first control is used to call the target object's associated communication number through a preset communication number after being triggered. Displaying the first object through a browser;

[0112] According to one or more embodiments of the present disclosure, [Example 2] provides the method of [Example 1], wherein the browser plug-in executes the steps of obtaining related information of the target object from at least two preset information systems based on the target object, and displaying the details page of the target object.

[0113] According to one or more embodiments of the present disclosure, [Example 3] provides the method of [Example 1], wherein, in response to a first operation event on a first object, determining a target object includes:

[0114] In response to a first operation event on the target task information or the target clue information in the first page, determining the target object associated with the target task information or the target clue information; or,

[0115] In response to a triggering operation on a second control, determining the target object based on the address of the first page and / or the page content of the first page; or,

[0116] In response to a selection operation on a first content in a first page, the target object is determined based on the selected first content.

[0117] According to one or more embodiments of the present disclosure, [Example 4] provides the method of [Example 3], wherein the first page is a page opened by a browser; and / or the second control is a control installed in the browser.

[0118] According to one or more embodiments of the present disclosure, [Example 5] provides the method of [Example 3], wherein determining the target object based on the address of the first page and / or the page content of the first page includes:

[0119] Identify an address segment corresponding to an object in the address of the first page, identify an object name in the page content, and / or identify an object code in the page content;

[0120] The target object is determined based on the address segment, the object name and / or the object code.

[0121] According to one or more embodiments of the present disclosure, [Example 6] provides the method of [Example 3], wherein the first page includes a first area and a second area, and the first mark and / or the second mark are displayed in the first area;

[0122] The first identifier is used to display a first sub-interface in the second area after being selected, the first sub-interface includes a task area for displaying task information, and the target task information is displayed in the task area;

[0123] The second identifier is used to display a second sub-interface in the second area after being selected, the second sub-interface includes a clue area for displaying clue information, and the target clue information is displayed in the clue area.

[0124] According to one or more embodiments of the present disclosure, [Example 7] provides the method of [Example 6], wherein the first sub-interface further includes: a task indicator area and / or a call indicator area;

[0125] The task indicator area is used to display the statistical information of the task information;

[0126] The call indicator area is used to display the statistical information of the call information.

[0127] According to one or more embodiments of the present disclosure, [Example 8] provides the method of [Example 6], wherein the first sub-interface further includes a third control, and the third control is used to open a page associated with the task information in the first information system after being triggered; and / or,

[0128] The second sub-interface also includes a fourth control, and the fourth control is used to open a page associated with the clue information in the first information system after being triggered.

[0129] According to one or more embodiments of the present disclosure, [Example 9] provides the method of [Example 1], wherein the detail page of the target object includes: at least one of a clue information area, an operation option area, a function label area, and an information display area;

[0130] The clue information area is used to display the clue information of the target object;

[0131] The operation option area is used to display at least one operation control, and the operation control is used to process the clue information after being triggered;

[0132] The function tag area is used to display at least one function tag, and the information display area is used to display an information page associated with the selected function tag.

[0133] According to one or more embodiments of the present disclosure, [Example 10] provides the method of [Example 1], wherein the details page of the target object further displays at least one fifth control;

[0134] The fifth control is used to open the associated page of the target object in the information system associated with the fifth control after being triggered; wherein different fifth controls are associated with different information systems.

[0135] According to one or more embodiments of the present disclosure, [Example 11] provides the method of [Example 9], wherein the information page associated with the function tag includes at least one of the following pages:

[0136] An object information page, used to display information of the target object, or to display information of the target object and indicator information associated with the target object;

[0137] The clue duplication checking page is used to display the clue information that is duplicated with the above;

[0138] The information filling page is used to input the associated information of the target object and synchronize the input associated information to the corresponding information system.

[0139] According to one or more embodiments of the present disclosure, [Example 12] provides the method of [Example 11], wherein the clue duplication check page further displays a search control and a result display area for searching for suspected duplicate clue information and / or suspected duplicate objects according to the input content;

[0140] The result display area is used to display the suspected duplicate clue information and / or suspected duplicate objects found.

[0141] According to one or more embodiments of the present disclosure, [Example 13] provides the method of [Example 12], wherein the result display area further includes a sixth control;

[0142] The sixth control is used to mark the suspected duplicate clue information and / or suspected duplicate object as duplicate after being triggered.

[0143] According to one or more embodiments of the present disclosure, [Example 14] provides the method of [Example 12], wherein the information filling page includes: one or both of an object information area and a description information area;

[0144] The object information area is used to fill in the associated information of the target object;

[0145] The description information area is used to fill in custom information.

[0146] According to one or more embodiments of the present disclosure, [Example 15] provides the method of [Example 14], wherein the object information area includes a type information area for inputting type information;

[0147] A template control is displayed in an associated area of ​​the description information area, and the template control is used to input template information corresponding to the type information in the description information area after being triggered.

[0148] According to one or more embodiments of the present disclosure, [Example 16] provides a device for implementing assisted outbound calling, which includes:

[0149] a determining unit, configured to determine a target object in response to a first operation event on a first object;

[0150] An acquisition unit, configured to acquire, based on the target object, associated information of the target object from at least two preset information systems;

[0151] The display unit is used to display a detail page of the target object, the detail page includes associated information of the target object and a first control; wherein the first control is used to call a communication number associated with the target object through a preset communication number after being triggered.

[0152] According to one or more embodiments of the present disclosure, [Example 17] provides a terminal, comprising: at least one memory and at least one processor;

[0153] The at least one memory is used to store program codes, and the at least one processor is used to call the program codes stored in the at least one memory to execute any one of the above methods.

[0154] According to one or more embodiments of the present disclosure, [Example 18] provides a storage medium, wherein the storage medium is used to store program code, and the program code is used to execute the above method.

[0155] The above description is only a preferred embodiment of the present disclosure and an explanation of the technical principles used. Those skilled in the art should understand that the scope of disclosure involved in the present disclosure is not limited to the technical solutions formed by a specific combination of the above technical features, but should also cover other technical solutions formed by any combination of the above technical features or their equivalent features without departing from the above disclosed concept. For example, the above features are replaced with the technical features with similar functions disclosed in the present disclosure (but not limited to) by each other to form a technical solution.

[0156] In addition, although each operation is described in a specific order, this should not be understood as requiring these operations to be performed in the specific order shown or in a sequential order. Under certain circumstances, multitasking and parallel processing may be advantageous. Similarly, although some specific implementation details are included in the above discussion, these should not be interpreted as limiting the scope of the present disclosure. Some features described in the context of a separate embodiment can also be implemented in a single embodiment in combination. On the contrary, the various features described in the context of a single embodiment can also be implemented in multiple embodiments individually or in any suitable sub-combination mode.

[0157] Although the subject matter has been described in language specific to structural features and / or methodological logical actions, it should be understood that the subject matter defined in the appended claims is not necessarily limited to the specific features or actions described above. On the contrary, the specific features and actions described above are merely example forms of implementing the claims.

Claims

1. A method for implementing assisted outbound calling, characterized in that: include: In response to a first operation event on a first object, determining a target object; Based on the target object, obtaining related information of the target object from at least two preset external information systems; Displaying a details page of the target object, the details page including associated information of the target object and a first control; wherein the first control is used to call a communication number associated with the target object through a preset communication number after being triggered; The target object details page includes a function label area and an information display area, wherein the function label area is used to display at least one function label, and the information display area is used to display an information page associated with the selected function label; The information page associated with the function tag includes: an information filling page; the information filling page is used to input the associated information of the target object and synchronize the input associated information to the corresponding information system.

2. The method according to claim 1, characterized in that displaying the first object through a browser; The browser plug-in executes the steps of obtaining the associated information of the target object from at least two preset information systems based on the target object, and displaying the detail page of the target object.

3. The method according to claim 1, characterized in that In response to a first operation event on a first object, determining a target object includes: In response to a first operation event on the target task information or the target clue information in the first page, determining the target object associated with the target task information or the target clue information; or, In response to a triggering operation on the second control, determining the target object based on the address of the first page and / or the page content of the first page; or, In response to a selection operation on a first content in a first page, the target object is determined based on the selected first content.

4. The method according to claim 3, characterized in that The first page is a page opened by the browser; The second control is a control installed in the browser.

5. The method according to claim 3, characterized in that: Determining the target object based on the address of the first page and / or the page content of the first page includes: Identify an address segment corresponding to an object in the address of the first page, identify an object name in the page content, and / or identify an object code in the page content; The target object is determined based on the address segment, the object name and / or the object code.

6. The method according to claim 3, characterized in that The first page includes a first area and a second area, and the first area displays a first mark and / or a second mark; The first identifier is used to display a first sub-interface in the second area after being selected, the first sub-interface includes a task area for displaying task information, and the target task information is displayed in the task area; The second identifier is used to display a second sub-interface in the second area after being selected, the second sub-interface includes a clue area for displaying clue information, and the target clue information is displayed in the clue area.

7. The method according to claim 6, characterized in that The first sub-interface further includes: a task indicator area and / or a call indicator area; The task indicator area is used to display the statistical information of the task information; The call indicator area is used to display the statistical information of the call information.

8. The method according to claim 6, characterized in that The first sub-interface further includes a third control, and the third control is used to open a page associated with the task information in the first information system after being triggered; and / or, The second sub-interface also includes a fourth control, and the fourth control is used to open a page associated with the clue information in the first information system after being triggered.

9. The method according to claim 1, characterized in that: The target object's details page includes: at least one of a clue information area and an operation option area; The clue information area is used to display the clue information of the target object; The operation option area is used to display at least one operation control, and the operation control is used to change the state of the clue information after being triggered.

10. The method according to claim 1, characterized in that The target object's details page further displays at least one fifth control; The fifth control is used to open the associated page of the target object in the information system associated with the fifth control after being triggered; wherein different fifth controls are associated with different information systems.

11. The method according to claim 9, characterized in that The information page associated with the function tag includes at least one of the following pages: An object information page, used to display information of the target object, or to display information of the target object and indicator information associated with the target object; The clue duplication check page is used to display duplicate clue information.

12. The method according to claim 11, characterized in that The clue duplication checking page also displays a search control and a result display area for searching suspected duplicate clue information and / or suspected duplicate objects according to the input content; The result display area is used to display the suspected duplicate clue information and / or suspected duplicate objects found.

13. The method according to claim 12, characterized in that The result display area also includes a sixth control; The sixth control is used to mark the suspected duplicate clue information and / or suspected duplicate object as duplicate after being triggered.

14. The method according to claim 12, characterized in that The information filling page includes: one or both of an object information area and a description information area; The object information area is used to fill in the associated information of the target object; The description information area is used to fill in custom information.

15. The method according to claim 14, characterized in that The object information area includes a type information area for inputting type information; A template control is displayed in an associated area of ​​the description information area, and the template control is used to input template information corresponding to the type information in the description information area after being triggered.

16. A device for implementing assisted outbound calling, characterized in that: include: a determining unit, configured to determine a target object in response to a first operation event on a first object; An acquisition unit, configured to acquire, based on the target object, associated information of the target object from at least two preset external information systems; A display unit, configured to display a detail page of the target object, wherein the detail page includes associated information of the target object and a first control; wherein the first control is configured to call a communication number associated with the target object through a preset communication number after being triggered; The target object details page includes a function label area and an information display area, wherein the function label area is used to display at least one function label, and the information display area is used to display an information page associated with the selected function label; The information page associated with the function tag includes: an information filling page; the information filling page is used to input the associated information of the target object and synchronize the input associated information to the corresponding information system.

17. A terminal, characterized in that: include: at least one memory and at least one processor; The at least one memory is used to store program code, and the at least one processor is used to call the program code stored in the at least one memory to execute the method according to any one of claims 1 to 15.

18. A storage medium, characterized in that: The storage medium is used to store program code, and the program code is used to execute the method according to any one of claims 1 to 15.

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