Information distribution method, apparatus, and electronic device
By receiving distribution requests from service platforms, determining the distribution mode of the target service platform, and obtaining and distributing product information from browsing users, this solves the problem of inflexibility in the existing methods of distributing product promotion information, and improves the efficiency and flexibility of information distribution.
Patent Information
- Application Number
- CN202211403507.2
- Authority / Receiving Office
- CN · China
- Patent Type
- Patents(China)
- Current Assignee / Owner
- Filing Date
- 2022-11-10
- Publication Date
- 2025-12-23
- Estimated Expiration
- 2042-11-10
AI Technical Summary
In existing technologies, the distribution methods for product promotion information lack flexibility, making it difficult to select the appropriate distribution mode based on user needs, resulting in low information distribution efficiency.
An information distribution method and apparatus are provided, which receive a distribution request from a service platform, determine the distribution mode supported by the target service platform, obtain the item information of the browsing user, and distribute it to the target user or related users according to the distribution mode. The method supports a first distribution mode and a second distribution mode to improve flexibility.
It enables users to select the appropriate distribution mode based on their needs, improving the efficiency and flexibility of distributing product information and saving time and manpower costs.
Smart Images

Figure CN116109319B_ABST
Abstract
Description
TECHNICAL FIELD
[0001] Embodiments of the present disclosure relate to the technical field of Internet, and in particular, to an information distribution method, device and electronic equipment. BACKGROUND
[0002] With the development of Internet technology, Internet has become one of the important channels for promoting goods. In practice, the information for promoting goods can be put on the Internet for users to browse.
[0003] In the related manner, the user who browses the information for promoting goods can consult the goods by submitting the consultation information. SUMMARY
[0004] This part of the disclosure is provided to briefly introduce the concepts which will be described in detail in the specific embodiments part. This part of the disclosure is not intended to identify key or essential features of the claimed technical solutions, nor is it intended to limit the scope of the claimed technical solutions.
[0005] Embodiments of the present disclosure provide an information distribution method, device and electronic equipment, which can improve the flexibility of distributing the consultation information of goods to the brand owner or distributor of a brand.
[0006] In a first aspect, embodiments of the present disclosure provide an information distribution method, comprising: receiving a distribution request sent by at least one service platform, wherein the distribution request represents that a first user requests to distribute consultation information of goods; determining a distribution mode supported by a target service platform sending a target distribution request according to a target distribution request of a target first user; obtaining at least one piece of consultation information of goods submitted by a browsing user for the information for promoting goods of the target first user according to the distribution mode supported by the target service platform; and sending the consultation information of goods to the target service platform according to the at least one piece of consultation information of goods, so that the target service platform distributes the received consultation information of goods to the target first user or a target second user related to the target first user according to the supported distribution mode.
[0007] In a second aspect, embodiments of the present disclosure provide an information distribution apparatus, comprising: a receiving unit configured to receive a distribution request sent by at least one service platform, wherein the distribution request represents a first user's request for distributing item consultation information; a determining unit configured to determine a distribution mode supported by a target service platform sending a target distribution request according to the target distribution request of a target first user; an obtaining unit configured to obtain at least one item consultation information submitted by a browsing user for item promotion information of the target first user according to the distribution mode supported by the target service platform; and a sending unit configured to send the item consultation information to the target service platform according to the at least one item consultation information, so that the target service platform distributes the received item consultation information to the target first user or a target second user related to the target first user according to the supported distribution mode.
[0008] In a third aspect, embodiments of the present disclosure provide an electronic device, comprising: one or more processors; and a storage apparatus configured to store one or more programs, when the one or more programs are executed by the one or more processors, the one or more processors implement the information distribution method according to the first aspect.
[0009] In a fourth aspect, embodiments of the present disclosure provide a computer readable medium having stored thereon a computer program, wherein the computer program, when executed by a processor, implements the steps of the information distribution method according to the first aspect.
[0010] The information distribution method, apparatus and electronic device provided by embodiments of the present disclosure can obtain at least one item consultation information submitted by a browsing user for item promotion information of a target first user according to a distribution mode supported by a target service platform, and then send the item consultation information to the target service platform according to the obtained at least one item consultation information, so that the target service platform distributes the received item consultation information to the target first user or a target second user related to the target first user according to the supported distribution mode.
[0011] Therefore, a first user can select a suitable distribution mode according to the promotion demand of an item, and send a distribution request to a service platform supporting the distribution mode. Further, at least one item consultation information can be obtained according to a distribution mode supported by a service platform used by the first user, and the item consultation information can be sent to the service platform used by the first user according to the obtained at least one item consultation information, so that the service platform used by the first user distributes the received item consultation information to the first user or a second user related to the first user. Therefore, the flexibility of distributing item consultation information can be improved. BRIEF DESCRIPTION OF DRAWINGS
[0012] The above-described and other features, advantages, and aspects of the present disclosure will become more apparent as various embodiments of the present disclosure are described in conjunction with the following detailed description. Throughout the drawings, like reference numerals will be used to refer to like elements throughout the several figures of the drawings. It should be understood that the drawings are schematic and elements in the drawings are not necessarily to scale.
[0013] Figure 1 is a flowchart of one embodiment of the information distribution method of the present disclosure;
[0014] Figures 2A-2B is a flowchart of the information distribution method of the present disclosure acquiring at least one item consultation information in some embodiments;
[0015] Figure 3 is a flowchart of the information distribution method of the present disclosure sending item consultation information to a target service platform in some embodiments;
[0016] Figure 4 is a structural schematic diagram of one embodiment of the information distribution apparatus of the present disclosure;
[0017] Figure 5 is an exemplary system architecture in which the information distribution method of the present disclosure can be applied in one embodiment;
[0018] Figure 6 is a schematic diagram of the basic structure of an electronic device provided by an embodiment of the present disclosure. DETAILED DESCRIPTION
[0019] Embodiments of the present disclosure will be described more fully hereinafter with reference to the accompanying drawings. While several embodiments of the present disclosure are shown in the drawings, it is understood that the present disclosure can be embodied in various forms and should not be construed as being limited to the embodiments set forth herein; rather, these embodiments are provided so that this disclosure will be thorough and complete, and fully convey the scope of the present disclosure to those skilled in the art. It should be understood that the drawings and embodiments of the present disclosure are for illustrative purposes only and are not intended to limit the scope of the present disclosure.
[0020] It should be understood that the various steps of the method embodiments of the present disclosure can be performed in different orders and / or in parallel. In addition, the method embodiments can include additional steps and / or omit performing the steps shown. The scope of the present disclosure is not limited in this respect.
[0021] The term "comprising" and variations thereof as used herein are used inclusively, i.e., "comprising, but not limited to." The term "based on" is "based at least in part on." The term "one embodiment" means "at least one embodiment"; the term "another embodiment" means "at least one additional embodiment"; the term "some embodiments" means "at least some embodiments." Related definitions will be given in the description below.
[0022] It should be noted that the terms "first", "second", and the like mentioned in the present disclosure are only used to distinguish different devices, modules or units, and are not intended to limit the order or interdependence of the functions performed by these devices, modules or units.
[0023] It should be noted that the terms "one", "multiple" mentioned in the present disclosure are illustrative rather than restrictive, and those skilled in the art should understand that "one or more" should be understood unless otherwise explicitly indicated in the context.
[0024] The names of the messages or information exchanged between the devices in the embodiments of the present disclosure are only for illustrative purposes, and are not intended to limit the scope of the messages or information.
[0025] Reference is made to Figure 1 , which shows a flow of an embodiment of the information distribution method of the present disclosure. As Figure 1 shown, the information distribution method comprises the following steps:
[0026] Step 101, receiving a distribution request sent by at least one service platform. The service platform can be a platform providing distribution service of item consultation information.
[0027] In practice, different service platforms can support different distribution modes. Among them, the distribution mode can be the mode of the service platform distributing item consultation information to the user.
[0028] In some scenarios, the first user can purchase the distribution service of item consultation information on the service platform, and then the service platform can send a distribution request to the subject of the information distribution method. Among them, the distribution request can represent the first user's request for distribution of item consultation information.
[0029] Optionally, the first user can be a brand selling items. In some scenarios, the brand (i.e. the first user) can purchase the distribution service of item consultation information on the service platform.
[0030] Step 102, determining the distribution mode supported by the target service platform sending the target distribution request according to the target distribution request of the target first user.
[0031] In some optional implementations, the distribution request includes mode information of the distribution mode supported by the service platform. Here, the distribution mode supported by the target service platform sending the target distribution request can be determined according to the mode information included in the target distribution request.
[0032] Step 103, obtaining at least one piece of item consultation information submitted by the browsing user for the item promotion information of the target first user according to the distribution mode supported by the target service platform.
[0033] The item promotion information can be various information for promoting the item. For example, it can be a live stream, an article, an audio / video, etc. for promoting the item.
[0034] The browsing user can be a user who browses the item promotion information. In practice, after browsing the item promotion information of the target first user, the browsing user can submit item consultation information for the item promotion information. The item consultation information can include various information related to item consultation. In some scenarios, the browsing user can select or fill in the information related to item consultation in an item consultation interface and then submit it.
[0035] In some scenarios, the item promotion information can be launched on a social platform, and then the browsing user can submit item consultation information for the item promotion information browsed on the social platform.
[0036] Step 104, according to the at least one item consultation information, sending the item consultation information to the target service platform, so that the target service platform distributes the received item consultation information to the target first user or the target second user related to the target first user according to the supported distribution mode.
[0037] Optionally, the second user can be a distributor selling the item. Here, the related first user and the second user can be a brand and a distributor selling the item, respectively. In this embodiment, at least one item consultation information submitted by the browsing user for the item promotion information of the target first user can be obtained according to the distribution mode supported by the target service platform, and then the item consultation information can be sent to the target service platform according to the obtained at least one item consultation information, so that the target service platform can distribute the received item consultation information to the target first user or the target second user related to the target first user according to the distribution mode supported by the target service platform.
[0038] As can be seen, the first user can select a suitable distribution mode in combination with the promotion demand of the item, and send a distribution request using a service platform supporting the distribution mode. Further, at least one item consultation information can be obtained according to the distribution mode supported by the service platform used by the first user, and the item consultation information can be sent to the service platform used by the first user according to the obtained at least one item consultation information, so that the service platform used by the first user can distribute the received item consultation information to the first user or the second user related to the first user. Thus, the flexibility of distributing item consultation information can be improved.
[0039] In some embodiments, the service platform in the at least one service platform supports the first distribution mode or the second distribution mode. The first distribution mode indicates distributing the item consultation information to the second user, and the second distribution mode indicates distributing the item consultation information to the first user.
[0040] Therefore, when the target service platform used by the target first user (e.g., a brand) supports the first distribution mode, the item consultation information can be distributed to the target second user (e.g., a distributor). When the target service platform used by the target first user (e.g., a brand) supports the second distribution mode, the item consultation information can be distributed to the target first user (e.g., a brand).
[0041] In some embodiments, the at least one item consultation information submitted by the browsing user for the item promotion information of the target first user can be obtained by performing the flow shown in FIG. 2. Figure 2A
[0042] In some embodiments, the flow shown in FIG. 2 includes the following steps. Figure 2A
[0043] Step 201, if the distribution mode supported by the target service platform is the first distribution mode, determining the first item promotion information published by the target first user on the target social platform according to the target distribution request of the target first user.
[0044] Here, the target first user can publish the first item promotion information on the target social platform by himself / herself. For example, the first item promotion information can be a live stream, an article, an audio / video, etc. published by the target first user on the target social platform.
[0045] In some scenarios, the distribution request can include the account information of the first user on the social platform. Therefore, the first item promotion information published by the target first user on the target social platform can be determined according to the account information of the target first user included in the target distribution request.
[0046] Step 202, obtaining at least one item consultation information submitted by the browsing user for the first item promotion information.
[0047] After the browsing user browses the first item promotion information published by the target first user on the target social platform, the browsing user can submit the item consultation information for the first item promotion information.
[0048] Therefore, when the target social platform used by the target first user (e.g., a brand) supports the first distribution mode, the item consultation information submitted by the browsing user for the item consultation information published by the target first user on the target social platform by himself / herself can be distributed to the target second user (e.g., a distributor).
[0049] Therefore, in the scenario that the target first user himself launches the item promotion information, the target first user can request the target service platform supporting the first distribution mode to distribute the item consultation information, and further realize the distribution to the target second user, and submit the item consultation information to the item promotion information launched by the target first user on the social platform. Thus, the flexibility of distributing the item consultation information can be further improved.
[0050] Here, the first distribution mode can indicate distributing the item consultation information submitted by the first user to the item promotion information launched by the first user on the social platform to the second user.
[0051] In some embodiments, the at least one item consultation information submitted by the browsing user to the item promotion information of the target first user can be obtained by performing the flow shown in FIG. 2. Figure 2B
[0052] Among them, Figure 2B The flow shown in FIG. 2 includes the following steps:
[0053] Step 203, if the distribution mode supported by the target service platform is the second distribution mode, obtaining the second item promotion information made for the target first user, and launching the second item promotion information on the target social platform.
[0054] Here, the target first user does not need to launch the item promotion information himself. Instead, the second item promotion information made for the target first user by the technical personnel of the above-mentioned execution subject is obtained, and the second item promotion information is launched on the target social platform. Thus, the time cost and labor cost of the target first user in making and launching the item promotion information can be saved.
[0055] Step 204, obtaining at least one item consultation information submitted by the browsing user to the second item promotion information.
[0056] After the browsing user browses the second item promotion information on the target social platform, the browsing user can submit the item consultation information to the second item promotion information.
[0057] As can be seen, when the target social platform used by the target first user (for example, a brand merchant) supports the second distribution mode, the browsing user can submit the item consultation information to the item promotion information launched on the target social platform for the target first user (for example, a brand merchant).
[0058] Therefore, in the scenario of making and launching the item promotion information for the target first user, the target first user can request the distribution of the item consultation information by using the target service platform supporting the second distribution mode, further implement the distribution of the item consultation information to the target first user, and submit the item consultation information to the item promotion information launched on the target social platform for the target first user. Therefore, the flexibility of the distribution of the item consultation information can be further improved.
[0059] Here, the second distribution mode can indicate the distribution of the item consultation information submitted to the item promotion information launched for the first user to the first user.
[0060] In some embodiments, the distribution request includes the launch unit price of the item promotion information.
[0061] In practice, the first user can select the launch unit price of the item promotion information on the service platform, and then the service platform can send the distribution request including the launch unit price to the execution subject.
[0062] Here, the second item promotion information can be launched on the target social platform in the following manner.
[0063] Specifically, the second item promotion information is launched on the target social platform according to the launch unit price included in the target distribution request of the target first user.
[0064] In some scenarios, the target social platform has different numbers of online users in different time periods (for example, 8:00-12:00 and 18:00-22:00). It can be seen that the second item promotion information is launched in different time periods, and the number of times the second item promotion information is browsed is different. Therefore, the second item promotion information of the target first user can be launched on the target social platform in the corresponding time period according to the launch unit price included in the target distribution request of the target first user. It can be understood that when the launch unit price is high, the second item promotion information can be launched on the target social platform in the time period when the target social platform has more online users.
[0065] Therefore, the second item promotion information of the target first user can be launched on the target social platform according to the corresponding launch unit price. Therefore, the flexibility of launching the item promotion information on the target social platform can be improved.
[0066] In some embodiments, the at least one service platform includes a first service platform and a second service platform. The first service platform supports the first distribution mode, and the second service platform supports the second distribution mode.
[0067] Therefore, the target service platform used by the target first user can be a first service platform supporting the first distribution mode, or a second service platform supporting the second distribution mode. When the target service platform is the first service platform, the distribution of the item consultation information to the target second user (for example, a distributor) can be implemented. When the target service platform is the second service platform, the distribution of the item consultation information to the target first user (for example, a brand owner) can be implemented.
[0068] In some embodiments, the item consultation information can be sent to the target service platform by performing the flow shown in FIG. 3. In the flow, the following steps are included. Figure 3 Figure 3 In the flow, the following steps are included.
[0069] In step 301, a query request is sent to the first service platform and the second service platform, wherein the query request includes user information of the target first user, so that the first service platform and the second service platform respectively query whether the target first user purchases the distribution service of the item consultation information according to the user information of the target first user.
[0070] In some scenarios, the above-mentioned user information can be information uniquely identifying the target first user. For example, the above-mentioned user information can be a phone number, an email address, etc. of the target first user. Therefore, the first service platform and the second service platform can respectively query whether the target first user purchases the distribution service of the item consultation information according to the above-mentioned user information.
[0071] In step 302, if the first service platform feeds back that the target first user purchases the distribution service of the item consultation information, the above-mentioned at least one piece of item consultation information is sent to the first service platform.
[0072] In step 303, if the second service platform feeds back that the target first user purchases the distribution service of the item consultation information, item consultation information submitted by a browsing user with purchase intention is filtered from the above-mentioned at least one piece of item consultation information, and the filtered item consultation information is sent to the second service platform.
[0073] In practice, if the target first user purchases the distribution service of the item consultation information on the first service platform, the first service platform can feed back that the target first user purchases the distribution service of the item consultation information. At this time, the target service platform used by the target first user is the first service platform.
[0074] Similarly, if the target first user purchases the distribution service of the item consultation information on the second service platform, the second service platform can feed back that the target first user purchases the distribution service of the item consultation information. At this time, the target service platform used by the target first user is the second service platform.
[0075] Therefore, by simultaneously sending query requests to both the first and second service platforms, it can be determined whether the target service platform used by the target first user (i.e., the target service platform for purchasing distribution services) is the first or the second service platform.
[0076] Furthermore, if the target primary user (e.g., the brand owner) uses a primary service platform that supports the primary distribution mode, at least one item inquiry can be directly sent to the primary service platform, which then distributes the item inquiry to the target secondary user (e.g., the distributor). This helps the target secondary user (e.g., the distributor) quickly identify users who have inquired about the item.
[0077] If the target primary user (e.g., the brand owner) uses a second service platform that supports a second distribution model, valid product inquiry information (i.e., product inquiry information submitted by browsing users with purchase intentions) can be sent to the second service platform, which will then distribute the valid product inquiry information to the target primary user (e.g., the brand owner). This helps the target primary user (e.g., the brand owner) quickly identify browsing users with purchase intentions.
[0078] In summary, product information can be distributed in a targeted manner based on the service platform used by the first user.
[0079] In some embodiments, the first service platform may distribute the received item consultation information to the target second user in the following ways.
[0080] The first step is to obtain the registration information of the target first user and at least one second user related to the target first user.
[0081] The registration information mentioned above can be the information registered by the first user on the first service platform. In practice, the first user can register their own information and that of at least one related second user on the first service platform. This registration information may include location information. As an example, the location information could be "XX City, XX District, XX Street".
[0082] The second step is to determine the target second user whose registration location is closest to the target first user's registration location from among the target first user, based on the registration location information of the target first user and the aforementioned at least one second user.
[0083] The registration information of the first user may include the first user's registration location information. The registration information of the second user may include the second user's registration location information. Therefore, based on the registration location information of the target first user and the registration location information of at least one of the aforementioned second users, the target second user closest to the registration location of the target first user can be determined.
[0084] Thirdly, the received item consultation information is distributed to a target second user.
[0085] Therefore, if the target service platform used by the target first user is a first service platform supporting the first distribution mode, the item consultation information can be distributed to the target second user closest to the registered location of the target first user.
[0086] In practice, a browsing user who intends to purchase the item from the target first user is likely to intend to purchase the item from the target second user closest to the target first user. Therefore, the item consultation information can be reasonably distributed by comprehensively considering the registered locations of the first user and the second user.
[0087] In some embodiments, each piece of item consultation information in the at least one piece of item consultation information has user intention information recorded by the customer service by contacting the browsing user.
[0088] The user intention information can be information indicating whether there is a purchase intention. In practice, for each piece of item consultation information, the customer service can contact the browsing user who submitted the item consultation information to determine whether the browsing user has a purchase intention for the item, and then record the corresponding user intention information.
[0089] Optionally, the item consultation information includes contact information for the customer service to contact the browsing user. The contact information can include the phone number, email address, etc. of the browsing user.
[0090] It should be noted that the customer service can be a customer service personnel or a customer service program, which is not specifically limited in the present disclosure.
[0091] Here, the item consultation information submitted by the browsing user with a purchase intention can be screened from the at least one piece of item consultation information in the following manner.
[0092] Specifically, according to the user intention information possessed by each piece of item consultation information in the at least one piece of item consultation information, the item consultation information submitted by the browsing user with a purchase intention is screened from the at least one piece of item consultation information.
[0093] It can be understood that according to the user intention information recorded by the customer service by contacting the browsing user, it can be accurately determined whether the browsing user has a purchase intention for the item. Therefore, the item consultation information submitted by the browsing user with a purchase intention can be accurately screened from the at least one piece of item consultation information.
[0094] Further referring to Figure 4 , as an implementation of the method shown in the above figures, the present disclosure provides an embodiment of an information distribution device, and the device embodiment is implemented in conjunction withFigure 1 Corresponding to the method embodiments shown, the device can be specifically applied to various electronic devices.
[0095] As shown in Figure 4 The information distribution device of the embodiment includes a receiving unit 401, a determining unit 402, an obtaining unit 403, and a sending unit 404. The receiving unit 401 is configured to receive a distribution request sent by at least one service platform, where the distribution request represents a request of a first user for distribution of item consultation information. The determining unit 402 is configured to determine, according to a target distribution request of a target first user, a distribution mode supported by a target service platform sending the target distribution request. The obtaining unit 403 is configured to obtain, according to the distribution mode supported by the target service platform, at least one piece of item consultation information submitted by a browsing user with respect to item promotion information of the target first user. The sending unit 404 is configured to send, according to the at least one piece of item consultation information, the item consultation information to the target service platform, so that the target service platform distributes the received item consultation information to the target first user or a target second user related to the target first user according to the supported distribution mode.
[0096] In the embodiment, the specific processes of the receiving unit 401, the determining unit 402, the obtaining unit 403, and the sending unit 404 of the information distribution device and the technical effects brought by the specific processes can be respectively referred to the related descriptions of steps 101, 102, 103, and 104 in the corresponding embodiments. Figure 1 The related descriptions of steps 101, 102, 103, and 104 in the corresponding embodiments will not be repeated here.
[0097] In some embodiments, a service platform in the at least one service platform supports a first distribution mode or a second distribution mode, where the first distribution mode indicates distribution of item consultation information to a second user, and the second distribution mode indicates distribution of item consultation information to a first user.
[0098] In some embodiments, the obtaining unit 403 is further configured to, if the distribution mode supported by the target service platform is the first distribution mode, determine, according to the target distribution request of the target first user, first item promotion information put on a target social platform by the target first user, and obtain at least one piece of item consultation information submitted by the browsing user with respect to the first item promotion information.
[0099] In some embodiments, the obtaining unit 403 is further configured to, if the distribution mode supported by the target service platform is the second distribution mode, obtain second item promotion information made for the target first user and put on the target social platform, and obtain at least one piece of item consultation information submitted by the browsing user with respect to the second item promotion information.
[0100] In some embodiments, the distribution request includes a bid price of the item promotion information; the obtaining unit 403 is further configured to put the second item promotion information on the target social platform according to the bid price included in the target distribution request of the target first user.
[0101] In some embodiments, the at least one service platform includes a first service platform and a second service platform, wherein the first service platform supports the first distribution mode, and the second service platform supports the second distribution mode.
[0102] In some embodiments, the sending unit 404 is further configured to send a query request to the first service platform and the second service platform, wherein the query request includes user information of the target first user, so that the first service platform and the second service platform respectively query whether the target first user purchases the distribution service of the item consultation information according to the user information of the target first user; if the first service platform feeds back that the target first user purchases the distribution service of the item consultation information, the sending unit 404 sends the at least one piece of item consultation information to the first service platform; if the second service platform feeds back that the target first user purchases the distribution service of the item consultation information, the sending unit 404 screens the item consultation information submitted by the browsing user with purchase intention from the at least one piece of item consultation information, and sends the screened item consultation information to the second service platform.
[0103] In some embodiments, the first service platform distributes the received item consultation information to the target second user by the following manner: obtaining registration information of the target first user and at least one second user related to the target first user, wherein the registration information includes registration location information; determining the target second user closest to the registration location of the target first user from the at least one second user according to the registration location information of the target first user and the at least one second user; and distributing the received item consultation information to the target second user.
[0104] In some embodiments, each piece of item consultation information in the at least one piece of item consultation information has user intention information recorded by the customer service through contacting the browsing user; and the sending unit 404 is further configured to screen the item consultation information submitted by the browsing user with purchase intention from the at least one piece of item consultation information according to the user intention information possessed by each piece of item consultation information in the at least one piece of item consultation information.
[0105] In some embodiments, the item consultation information includes contact information of the customer service for contacting the browsing user.
[0106] In some embodiments, the distribution request includes mode information of a distribution mode supported by the service platform; and the determining unit 402 is further configured to determine the distribution mode supported by the target service platform according to the mode information included in the target distribution request.
[0107] Further reference Figure 5 , Figure 5 An exemplary system architecture in which the information distribution method of the present disclosure can be applied in one embodiment is shown.
[0108] As Figure 5 shown, the system architecture can include a server 501 and service platforms 502, 503. Optionally, the system architecture can also include a target social platform 504. In practice, the server 501 can interact with the service platforms 502, 503 and the target social platform 504 through a network.
[0109] In some scenarios, the server 501 can receive a distribution request sent by the service platforms 502, 503. The server 501 can determine a distribution mode supported by the target service platform (the service platform 502 or the service platform 503) according to the target distribution request of the target first user. The server 501 can obtain at least one item consultation information submitted by a browsing user for item promotion information of the target first user according to the distribution mode supported by the target service platform (the service platform 502 or the service platform 503). The server 501 can send the item consultation information to the target service platform (the service platform 502 or the service platform 503) according to the at least one item consultation information. Further, the target service platform (the service platform 502 or the service platform 503) can distribute the received item consultation information to the target first user or a target second user related to the target first user according to the supported distribution mode.
[0110] The server 501, the service platforms 502, 503 and the target social platform 504 can be hardware or software. When the server 501, the service platforms 502, 503 and the target social platform 504 are hardware, they can be implemented as a distributed server cluster composed of multiple servers, or as a single server. When the server 501, the service platforms 502, 503 and the target social platform 504 are software, they can be implemented as multiple software or software modules (for example, multiple software or software modules for providing distributed services), or as a single software or software module, which is not specifically limited here.
[0111] The information distribution method provided by the embodiments of the present disclosure can be executed by the server 501, and accordingly, the information distribution apparatus can be arranged in the server 501.
[0112] It should be noted that Figure 5 the number of servers, service platforms and target social platforms in the above is only illustrative. According to the implementation needs, there can be any number of servers, service platforms and target social platforms.
[0113] Reference will now be made to the following description Figure 6 which illustrates a structural schematic diagram of an electronic device (e.g., a server 501 in Figure 5 the present disclosure. Figure 6 The electronic device shown is merely an example and should not bring any limitation to the function and scope of use of the embodiments of the present disclosure.
[0114] As shown in Figure 6 , the electronic device can include a processing device (e.g., a central processing unit, a graphics processing unit, etc.) 601, which can perform various appropriate actions and processes according to programs stored in a read-only memory (ROM) 602 or loaded from a storage device 608 into a random access memory (RAM) 603. In the RAM 603, various programs and data required for the operation of the electronic device are also stored. The processing device 601, the ROM 602, and the RAM 603 are connected to each other through a bus 604. An input / output (I / O) interface 605 is also connected to the bus 604.
[0115] Generally, the following devices can be connected to the I / O interface 605: an input device 606 including, for example, a touch screen, a touch pad, a keyboard, a mouse, a camera, a microphone, an accelerometer, a gyroscope, etc.; an output device 607 including, for example, a liquid crystal display (LCD), a speaker, a vibrator, etc.; a storage device 608 including, for example, a magnetic tape, a hard disk, etc.; and a communication device 609. The communication device 609 can allow the electronic device to communicate with other devices wirelessly or by wire to exchange data. Although Figure 6 An electronic device with various devices is shown, but it should be understood that it is not required to implement or have all the devices shown, and more or fewer devices can be implemented or provided instead.
[0116] In particular, according to embodiments of the present disclosure, the processes described above with reference to the flowcharts can be implemented as a computer software program. For example, embodiments of the present disclosure include a computer program product comprising a computer program carried on a non-transitory computer-readable medium, the computer program containing program code for performing the methods shown in the flowcharts. In such embodiments, the computer program can be downloaded and installed from a network through the communication device 609, or installed from the storage device 608, or installed from the ROM 602. When the computer program is executed by the processing device 601, the above-mentioned functions defined in the methods of the embodiments of the present disclosure are performed.
[0117] It should be noted that the computer-readable medium in the embodiments of the present disclosure can be a computer-readable signal medium or a computer-readable storage medium or any combination of the two. The computer-readable storage medium may, for example, but is not limited to, an electrical, magnetic, optical, electromagnetic, infrared, or semiconductor system, device or apparatus, or any combination of the above. More specific examples of the computer-readable storage medium can include, but are not limited to, an electrical connection having one or more wires, a portable computer diskette, a hard disk, a random access memory (RAM), a read-only memory (ROM), an erasable programmable read-only memory (EPROM or flash memory), an optical fiber, a portable compact disk read-only memory (CD-ROM), an optical storage device, a magnetic storage device, or any suitable combination of the above. In the embodiments of the present disclosure, the computer-readable storage medium can be any tangible medium containing or storing a program that can be used by or in conjunction with an instruction execution system, device or apparatus. In the embodiments of the present disclosure, the computer-readable signal medium can include a data signal carried in a baseband or as a part of a carrier wave, which carries computer-readable program code. Such a propagated data signal can take many forms, including but not limited to an electromagnetic signal, an optical signal, or any suitable combination of the above. The computer-readable signal medium can also be any computer-readable medium other than the computer-readable storage medium, which can send, propagate or transmit a program for use by or in conjunction with an instruction execution system, device or apparatus. The program code contained in the computer-readable medium can be transmitted by any suitable medium, including but not limited to a wire, a cable, a RF (radio frequency) or the like, or any suitable combination of the above.
[0118] In some embodiments, the client, server can communicate using any currently known or future developed network protocol, such as HTTP (HyperText Transfer Protocol), and can be interconnected with any form or medium of digital data communication (e.g., a communication network). Examples of communication networks include a local area network ("LAN"), a wide area network ("WAN"), the Internet, and peer-to-peer networks (e.g., ad hoc peer-to-peer networks), as well as any currently known or future developed networks.
[0119] The computer readable medium can be included in the electronic device, or exist separately from the electronic device. The computer readable medium carries one or more programs that, when executed by the electronic device, cause the electronic device to: receive a distribution request sent by at least one service platform, where the distribution request represents a first user's request for distribution of item consultation information; determine a distribution mode supported by a target service platform sending a target distribution request according to the target distribution request of a target first user; obtain at least one piece of item consultation information submitted by a browsing user for item promotion information of the target first user according to the distribution mode supported by the target service platform; and send the item consultation information to the target service platform according to the at least one piece of item consultation information, so that the target service platform distributes the received item consultation information to the target first user or a target second user related to the target first user according to the supported distribution mode.
[0120] Computer program code for carrying out operations of the present disclosure can be written in any one or more of a variety of programming languages or combinations of languages, including an object-oriented programming language such as Java, Smalltalk, C++, or the like, and conventional procedural programming languages, such as the "C" programming language or similar programming languages. The program code can execute entirely on the user's computer, partly on the user's computer, as a stand-alone software package, partly on the user's computer and partly on a remote computer, or entirely on the remote computer or server. In the latter scenario, the remote computer can be connected to the user's computer through any type of network, including a local area network (LAN) or a wide area network (WAN), or the connection can be made to an external computer (for example, through the Internet using an Internet Service Provider).
[0121] The flow and block diagrams in the drawings show architectural, functional, and operational architectures of possible implementations of systems, methods, and computer program products according to various embodiments of the present disclosure. In this regard, each block in the flow and block diagrams can represent a module, a segment, or a portion of code, which comprises one or more executable instructions for implementing the specified logical function(s). It should also be noted that in some alternative implementations, the functions noted in the blocks can occur out of the order noted in the figures. For example, two blocks shown in succession may, in fact, be executed substantially concurrently or the blocks may be executed in the reverse order, depending on the functionality involved. It will also be noted that each block of the block diagrams and / or flowchart illustrations, and combinations thereof, can be implemented by special purpose hardware-based systems that perform the specified functions or operations, or combinations of special purpose hardware and computer instructions.
[0122] The units described in the embodiments of the present disclosure can be implemented by means of software, or can be implemented by hardware. In some cases, the names of the units do not constitute a limitation on the units themselves, for example, a receiving unit can also be described as a unit that receives a distribution request sent by at least one service platform.
[0123] The functions described above in this document can be performed, at least in part, by one or more hardware logic components. For example, and without limitation, example types of hardware logic components that can be used include Field-programmable Gate Arrays (FPGAs), Application-specific Integrated Circuits (ASICs), Application-specific Standard Products (ASSPs), System-on-a-chip systems (SOCs), Complex Programmable Logic Devices (CPLDs), etc.
[0124] In the context of the present disclosure, a machine-readable medium can be a tangible medium that contains or stores a program for use by or in connection with an instruction execution system, apparatus, or device. The machine-readable medium can be a machine-readable signal medium or a machine-readable storage medium. A machine-readable medium can include, but is not limited to, an electronic, magnetic, optical, electromagnetic, infrared, or semiconductor system, apparatus, or device, or any suitable combination of the foregoing. More specific examples of the machine-readable storage medium will include one or more lines of electrical connections, portable computer disks, hard disk drives, random access memory (RAM), read-only memory (ROM), erasable programmable read-only memory (EPROM or Flash memory), optical fibers, portable compact disc read-only memories (CD-ROMs), optical storage devices, magnetic storage devices, or any suitable combination of the foregoing.
[0125] The above description is merely that of preferred embodiments of the present disclosure and a description of principles of the technology employed. It will be understood by those skilled in the art that the scope of the disclosure involved in the embodiments of the present disclosure is not limited to the technical solutions formed by the specific combinations of the above technical features, and also covers other technical solutions formed by any combinations of the above technical features or equivalent features without departing from the above disclosed concept. For example, the above technical features can be replaced with technical features disclosed in the present disclosure (but not limited to) having similar functions to form technical solutions.
[0126] Moreover, while operations are depicted in a particular order, this should not be understood as requiring such an order nor infringing on the scope of the disclosure. Certain of the operations described in the discussion are combinable into a single operation, and certain operations can be separated into several operations. In some embodiments, the operations described in the discussion can be performed in an order different than presented in the discussion. In some embodiments, the operations described in the discussion can be performed concurrently. Also, while several specific implementation details are discussed in the discussion, these should not be interpreted as limiting the scope of the disclosure. Rather, certain features described in the context of separate embodiments can also be implemented in combination in a single embodiment. Conversely, various features described in the context of a single embodiment can also be implemented in multiple embodiments separately or in any suitable sub-combination.
[0127] Although the subject matter has been described in language specific to structural features and / or methodological acts, it is to be understood that the subject matter defined in the appended claims is not necessarily limited to the specific features or acts described above. Rather, the specific features and acts described above are disclosed as example forms of implementing the claims.
Claims
1. An information distribution method, comprising: receiving a distribution request sent by at least one service platform, wherein the distribution request represents a first user's request for distributing item consultation information; determining a distribution mode supported by a target service platform sending a target distribution request according to the target distribution request of a target first user; obtaining at least one item consultation information submitted by a browsing user for item promotion information of the target first user according to the distribution mode supported by the target service platform; sending item consultation information to the target service platform according to the at least one item consultation information, so that the target service platform distributes the received item consultation information to the target first user or a target second user related to the target first user according to the supported distribution mode.
2. The method of claim 1, wherein, A service platform in the at least one service platform supports a first distribution mode or a second distribution mode, wherein the first distribution mode indicates distributing item consultation information to a second user, and the second distribution mode indicates distributing item consultation information to a first user.
3. The method of claim 2, wherein, The obtaining at least one item consultation information submitted by a browsing user for item promotion information of the target first user according to the distribution mode supported by the target service platform comprises: if the distribution mode supported by the target service platform is the first distribution mode, determining first item promotion information put on a target social platform by the target first user according to the target distribution request of the target first user; obtaining at least one item consultation information submitted by a browsing user for the first item promotion information.
4. The method of claim 2, wherein, The obtaining at least one item consultation information submitted by a browsing user for item promotion information of the target first user according to the distribution mode supported by the target service platform comprises: if the distribution mode supported by the target service platform is the second distribution mode, obtaining second item promotion information made for the target first user and putting the second item promotion information on a target social platform; obtaining at least one item consultation information submitted by a browsing user for the second item promotion information.
5. The method of claim 4, wherein, A putting price of item promotion information is included in the distribution request; and The putting the second item promotion information on a target social platform comprises: putting the second item promotion information on the target social platform according to the putting price included in the target distribution request of the target first user. The at least one service platform comprises a first service platform and a second service platform, wherein the first service platform supports the first distribution mode, and the second service platform supports the second distribution mode.
6. The method of claim 1, wherein, The sending item consultation information to the target service platform according to the at least one item consultation information comprises:
7. The method of claim 6, wherein, sending a query request to the first service platform and the second service platform, wherein the query request includes user information of the target first user, so that the first service platform and the second service platform respectively query whether the target first user purchases a distribution service of item consultation information according to the user information of the target first user. If the first service platform feeds back the distribution service of the target first user purchasing the item consultation information, the first service platform is sent the at least one item consultation information; If the second service platform feeds back the distribution service of the target first user purchasing the item consultation information, the item consultation information submitted by the browsing user with purchase intention is filtered from the at least one item consultation information, and the filtered item consultation information is sent to the second service platform.
8. The method of claim 6, wherein, The first service platform distributes the received item consultation information to the target second user by the following way: Obtaining the registration information of the target first user and at least one second user related to the target first user, wherein the registration information includes registration location information; According to the registration location information of the target first user and the at least one second user, the target second user closest to the registration location of the target first user is determined from the at least one second user; The received item consultation information is distributed to the target second user.
9. The method of claim 7, wherein, Each of the at least one item consultation information has user intention information recorded by the customer service through contacting the browsing user; And The item consultation information submitted by the browsing user with purchase intention is filtered from the at least one item consultation information by the following way: According to the user intention information possessed by each of the at least one item consultation information, the item consultation information submitted by the browsing user with purchase intention is filtered from the at least one item consultation information.
10. The method of claim 9, wherein, The contact information of the browsing user is included in the item consultation information, and the customer service contacts the browsing user according to the contact information included in the item consultation information.
11. The method of any one of claims 1-10, wherein, The mode information of the distribution mode supported by the service platform is included in the distribution request; The distribution mode supported by the target service platform sending the target distribution request is determined according to the target distribution request by the following way: According to the mode information included in the target distribution request, the distribution mode supported by the target service platform is determined.
12. An information distribution apparatus, comprising: a receiving unit configured to receive a distribution request sent by at least one service platform, wherein the distribution request represents a first user's request for distributing item consultation information; a determining unit configured to determine a distribution mode supported by a target service platform sending a target distribution request according to the target distribution request of a target first user; an obtaining unit configured to obtain at least one item consultation information submitted by a browsing user for item promotion information of the target first user according to the distribution mode supported by the target service platform; a sending unit configured to send the item consultation information to the target service platform according to the at least one item consultation information, so that the target service platform distributes the received item consultation information to the target first user or a target second user related to the target first user according to the supported distribution mode.
13. An electronic device, comprising: one or more processors; a storage device configured to store one or more programs; When the one or more programs are executed by the one or more processors, the one or more processors implement a method as claimed in any of claims 1-11.
14. A computer readable medium having stored thereon a computer program, wherein, The computer program, which when executed by a processor, implements a method as claimed in any of claims 1-11.
Citation Information
Patent Citations
Consultation method and apparatus, electronic device and storage medium
CN109447712A
Online customer service system based on service console and management method thereof
CN112150197A