Smart Gas Call Center Work Order Creation Methods, IoT Systems and Media

By creating an IoT system through smart gas call center work orders, the system determines the type and difficulty level of maintenance work orders based on the information, predicts working hours and material requirements, and intelligently allocates work orders. This solves the problem of low efficiency in processing gas call center work orders and improves user experience and resource utilization efficiency.

CN116341837BActive Publication Date: 2026-05-26CHENGDU QINCHUAN IOT TECH CO LTD
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Patent Information

Application Number
CN202310197535.1
Authority / Receiving Office
CN · China
Patent Type
Patents(China)
Current Assignee / Owner
Filing Date
2023-03-03
Publication Date
2026-05-26
Estimated Expiration
2043-03-03

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Abstract

This invention provides a method for creating work orders in a smart gas call center, an Internet of Things (IoT) system, and a medium. The method is implemented through a smart gas call center work order creation IoT system. This IoT system includes a smart gas user platform, a smart gas service platform, a smart gas safety management platform, a smart gas sensor network platform, and a smart gas object platform. The method is executed by the smart gas safety management platform and includes: acquiring at least one maintenance work order; determining the maintenance type and difficulty level of at least one maintenance task based on the at least one maintenance work order; predicting the time and material requirements of at least one maintenance task based on the maintenance type and difficulty level; and determining a work order allocation scheme based on the time and material requirements. This method can be executed after being read from computer instructions stored on a computer-readable storage medium.
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Citation Information

Patent Citations

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