Internet e-commerce platform system

Abstract

The invention discloses an internet e-commerce platform system, which comprises a merchant end and a job seeker end which are associated, and is characterized in that the merchant end comprises a recruitment publishing module and a customer service management module; the job seeker end comprises a resume delivery module, a training learning module and a work task module; the customer service management module is used for a merchant to receive a resume, determine an incomer and issue task information to the incomer; the resume delivery module is used for displaying the customer service recruitment information published by the merchant so that the disabled or the mothers can deliver resumes; the training and learning module is used for providing professional customer service entry training and training in work for an entry person, and improving the service capability of the entry person; and the work task module is used for receiving the customer service work task information provided by the merchant by the employee and working according to the task. The method has the advantages that the person calling is simpler and faster, the person calling cost is saved, and the office renting cost is avoided. Handicapped persons or mothers and the like are used as remote customer service staff to work at home, post staff are more stable, and frequent new staff training is avoided.

Description

Technical Field

[0001] The present invention relates to the technical field of Internet e-commerce platform systems, and in particular to an Internet e-commerce platform system. Background Art

[0002] With the development of network and intelligent technology, online payment and logistics, e-commerce and online shopping are increasingly accepted by more and more people, and e-commerce platforms such as Alibaba, Taobao, and Pinduoduo have emerged. These e-commerce platforms have not only boosted the economy and facilitated the people, but also created considerable economic income for enterprises.

[0003] However, the existing e-commerce platforms’ merchant customer service either recruits customers themselves and provides them with special office training and work, or outsources customer service work to other companies, which still requires recruiting people and providing office training and work. It can be seen that the existing e-commerce platforms’ merchants and customer service employees have not achieved onlineization, and are still in the traditional offline model. In addition, since customer service work has a low technical content and is easy to get started, existing e-commerce merchants basically recruit young people with college degrees when recruiting customer service employees, but young people with college degrees are not satisfied with customer service positions, which leads to high mobility and instability in customer service positions, frequent new employee training and related troubles for merchants, and obvious waste of resources. Summary of the invention

[0004] The purpose of the present invention is to provide an Internet e-commerce platform system to solve the problems raised in the above background technology.

[0005] In order to solve the above technical problems, the present invention provides the following technical solutions:

[0006] The present invention discloses an Internet e-commerce platform system, comprising an associated merchant end and a job seeker end, wherein the merchant end comprises a recruitment publishing module and a customer service management module; the job seeker end comprises a resume delivery module, a training and learning module, and a work task module; the recruitment publishing module is connected to the resume delivery module, and the customer service management module is connected to the training and learning module and the work task module;

[0007] The recruitment publishing module is used by merchants to publish customer service job recruitment information, receive job resumes, and determine candidates;

[0008] The customer service management module is used to interact with new employees, release task information to new employees, monitor and evaluate the work of new employees in real time, evaluate and assess the completion of tasks, and reward, punish or dismiss new employees based on the assessment results to ensure service quality;

[0009] The resume submission module is used to display customer service recruitment information published by merchants, and job seekers write and submit resumes;

[0010] The training and learning module is used for new employees to accept the merchant's analysis of their skills, experience, and time, accurately match the merchant's customer service positions, provide new employees with professional customer service induction training, and training during work to improve their service capabilities;

[0011] The work task module is used for new employees to receive customer service work task information provided by the merchant and work according to the tasks.

[0012] As an improvement, the merchant side also includes a store management module and an operation guidance module. The store management module is used for the platform system to provide merchants with daily comprehensive management plans for stores, as well as to evaluate the operation of merchant stores and then provide correction or guidance plans; the operation guidance module is used for the platform system to provide merchants with full-process operation guidance from store opening, product listing to marketing promotion, and customize personalized operation and customer service plans according to merchant needs.

[0013] As an improvement, the resume submission module can be enabled after the job seeker registers and logs into the terminal, and the training and learning module and the work task module are automatically opened to the job seeker after the merchant determines the new employee.

[0014] As an improvement, the customer service management module can conduct remote video communication with job seekers.

[0015] As an improvement, the platform system uses encryption technology to protect the information security and privacy of merchants and job seekers.

[0016] As an improvement, the job seekers include those with low education, mothers or people with disabilities.

[0017] The advantages of the present invention over the prior art are that merchants do not have to actively invest money and energy in offline recruitment and office rental. They can directly screen resumes on the client side of the e-commerce platform system and interview job seekers online, making recruitment simpler and faster, saving recruitment expenses and eliminating the cost of renting an office. Using low-educated people, mothers or people with disabilities as remote customer service employees to work from home makes the positions more stable, avoids frequent new employee training, and makes management easier. It can also provide a stable income for some people with low education and difficulty in finding a job, as long as they can do basic computer operations, and optimize the allocation of social employment resources. DETAILED DESCRIPTION

[0018] The technical solutions in the embodiments of the present invention are described clearly and completely below. Obviously, the described embodiments are only part of the embodiments of the present invention, not all of the embodiments. Based on the embodiments of the present invention, all other embodiments obtained by ordinary technicians in this field without creative work are within the scope of protection of the present invention.

[0019] This embodiment provides a detailed description of an Internet e-commerce platform system.

[0020] The present embodiment provides an Internet e-commerce platform system, including an associated merchant end and a job seeker end, wherein the merchant end includes a job posting module and a customer service management module; the job seeker end includes a resume delivery module, a training and learning module, and a work task module; the job posting module is connected to the resume delivery module, and the customer service management module is connected to the training and learning module and the work task module;

[0021] In specific implementation, the platform system can be built in the form of a website or terminal software (computer or mobile phone APP). The homepage interface sets two registration and login ports for merchants and job seekers. Merchants can see the contents of the recruitment release module and the customer service management module when they log in, and job seekers can see the contents of the resume delivery module, the training and learning module, and the work task module when they log in. The recruitment release module is associated with the resume delivery module through the software system, and the customer service management module is associated with the training and learning module and the work task module through the software system, so that the information of merchants and job seekers can be exchanged;

[0022] The recruitment publishing module is used by merchants to publish customer service job recruitment information, receive job resumes, and determine candidates;

[0023] The customer service management module is used to interact with new employees, release task information to new employees, monitor and evaluate the work of new employees in real time, evaluate and assess the completion of tasks, and reward, punish or dismiss new employees based on the assessment results to ensure service quality;

[0024] The resume submission module is used to display customer service recruitment information published by merchants, and job seekers write and submit resumes;

[0025] The training and learning module is used for new employees to accept the merchant's analysis of their skills, experience, and time, accurately match the merchant's customer service positions, provide new employees with professional customer service induction training, and training during work to improve their service capabilities;

[0026] The work task module is used for new employees to receive customer service work task information provided by the merchant and work according to the tasks.

[0027] The resume submission module can be activated after the job seeker registers and logs in to the terminal, and the training and learning module and the work task module are automatically opened to the merchant after the merchant determines the new employee.

[0028] In the specific implementation, the merchant publishes customer service job recruitment information in the recruitment release module. After the job seeker submits his resume, the resume information will be displayed. Those who meet the entry requirements will press a button to confirm the entry. The job seeker sees the customer service recruitment information published by the merchant in the resume submission module, and can choose the appropriate one and then write and submit the resume. The training and learning module and the work task module will automatically open to the new employee after the merchant determines the new employee. The job seeker can see it after logging in. The merchant publishes work tasks to the new employee in the customer service management module. The work status of the new employee will be displayed in this module and will be automatically evaluated and assessed by the system at the same time. Finally, a result sheet can be generated. The new employee receives the customer service work task information provided by the merchant in the work task module and works according to the task. The customer service management module and the training and learning module are equipped with dialog boxes, file transfer, voice and other functions for interactive communication with each other, including the merchant analyzing the skills, experience and time of the new employee, accurately matching the merchant's customer service position, providing professional customer service onboarding training for the new employee, and training during work to improve their service capabilities.

[0029] The merchant side also includes a store management module and an operation guidance module. The store management module is used for the platform system to provide merchants with daily comprehensive management plans for stores, and to evaluate the operation of merchant stores and then provide correction or guidance plans; the operation guidance module is used for the platform system to provide merchants with full-process operation guidance from store opening, product listing to marketing promotion, and customize personalized operation and customer service plans according to merchant needs.

[0030] During the specific implementation, the platform system provides merchants with the above-mentioned multi-faceted technical support.

[0031] The customer service management module can conduct remote video communication with job seekers.

[0032] In specific implementation, adding video function can enable better interactive communication.

[0033] The platform system uses encryption technology to ensure the information security and privacy of merchants and job seekers.

[0034] During the specific implementation, the platform system ensures the information security of both parties.

[0035] The job seekers include those with low education, mothers or people with disabilities.

[0036] In the specific implementation, people with low education, mothers or people with disabilities register on the website or software of the e-commerce platform system and log in. They can then enter the resume submission module to submit their resume. The merchant then determines the entrants, and the system automatically opens the training and learning module and the work task module to the entrants.

[0037] The present invention and its embodiments are described above, and such description is not restrictive, and the actual protection scope is not limited thereto. Any changes or substitutions that can be easily thought of by a person skilled in the art within the technical scope disclosed by the present invention should be included in the protection scope of the present invention. Therefore, the protection scope of the present invention shall be based on the protection scope of the claims.

Claims

1. An Internet e-commerce platform system, characterized in that: It includes associated merchant side and job seeker side, the merchant side includes a recruitment release module and a customer service management module; the job seeker side includes a resume delivery module, a training and learning module, and a work task module; the recruitment release module is connected to the resume delivery module, and the customer service management module is connected to the training and learning module and the work task module; The recruitment publishing module is used by merchants to publish customer service job recruitment information, receive job resumes, and determine candidates; The customer service management module is used to interact with new employees, release task information to new employees, monitor and evaluate the work of new employees in real time, evaluate and assess the completion of tasks, and reward, punish or dismiss new employees based on the assessment results to ensure service quality; The resume submission module is used to display customer service recruitment information published by merchants, and job seekers write and submit resumes; The training and learning module is used for new employees to accept the merchant's analysis of their skills, experience, and time, accurately match the merchant's customer service positions, provide new employees with professional customer service induction training, and training during work to improve their service capabilities; The work task module is used for employees to receive customer service work task information provided by the merchant and work according to the task; The resume submission module can be activated after the job seeker registers and logs in to the terminal, and the training and learning module and the work task module are automatically opened to the merchant after the merchant determines the new employee.

2. An Internet e-commerce platform system according to claim 1, characterized in that: The merchant side also includes a store management module and an operation guidance module. The store management module is used for the platform system to provide merchants with daily comprehensive management plans for stores, and to evaluate the operation of merchant stores and then provide correction or guidance plans; the operation guidance module is used for the platform system to provide merchants with full-process operation guidance from store opening, product listing to marketing promotion, and customize personalized operation and customer service plans according to merchant needs.

3. An Internet e-commerce platform system according to claim 1, characterized in that: The customer service management module can conduct remote video communication with job seekers.

4. The Internet e-commerce platform system according to claim 1, characterized in that: The platform system uses encryption technology to ensure the information security and privacy of merchants and job seekers.

5. The Internet e-commerce platform system according to claim 1, characterized in that: The job seekers include those with low education, mothers or people with disabilities.