Concentrated transportation task processing method and device, refunding and exchanging information interaction method and device, equipment and medium

Abstract

The embodiment of the invention discloses a concentrated transportation task processing method and device, a refunding and exchanging information interaction method and device, equipment and a medium, and the method comprises the steps: receiving the concentrated transportation information of a to-be-concentrated transportation article, generating a target concentrated transportation task according to the concentrated transportation information, and transmitting the target concentrated transportation task to a target concentrated transportation task executor; receiving and storing feedback information of the execution progress of the centralized transportation task sent by the target centralized transportation task executor; under the condition that a query request for the execution progress of the target concentrated transportation task is received, feedback information is sent to a requester, so that the requester performs refunding and exchange information interaction of the to-be-concentrated transportation article according to the feedback information; and obtaining notification information of the refunding and changing information interaction progress of the to-be-concentrated-transported article, executing a concentrated transportation task processing operation matched with the refunding and changing information interaction progress, and synchronizing a result of the concentrated transportation task processing operation to a target concentrated transportation task executor. According to the technical scheme provided by the embodiment of the invention, the business consistency of goods refunding and changing and concentrated transportation can be kept, and the refunding and changing process of the concentrated transportation goods is optimized.

Description

Technical Field

[0001] Embodiments of the present invention relate to the field of information processing technology, and in particular to a method, device, equipment and medium for processing consolidation tasks and interacting with return information. Background Art

[0002] Items purchased by users under cross-border orders need to be shipped from domestic delivery to overseas delivery addresses by third-party consolidators. Correspondingly, the item return process requires multiple interactions between users, the main site of the item provider platform, the after-sales platform, and the consolidator.

[0003] However, in the process of implementing the present invention, it was found that there are at least the following technical problems in the prior art: in the process of multi-party interaction among users, the main site of the item providing platform, the after-sales platform and the consolidated transport company, the item return information and the logistics information cannot be synchronized in time to maintain the consistency of the item order status, which will affect the fulfillment timeliness of the consolidated transport order return process and affect the customer's overall experience of the consolidated transport return process. Summary of the invention

[0004] The embodiments of the present invention provide a method, device, equipment and medium for processing consolidated transport tasks and interacting with return information, which can enable the item provider and the item return information interaction party to promptly obtain the execution progress of the consolidated transport task corresponding to the item to be returned during the item return process, and can enable the consolidated transport task executor to promptly know the after-sales status of the consolidated items, so that the subsequent service process provided by the item maintains business consistency with business processes such as warehousing and distribution, optimize the after-sales process, and improve the efficiency of after-sales business processing.

[0005] In a first aspect, an embodiment of the present invention provides a method for processing a consolidation task, the method comprising:

[0006] Receiving the consolidation information of the items to be consolidated, generating a target consolidation task according to the consolidation information, and sending the target consolidation task to a target consolidation task executor;

[0007] Receive and store feedback information on the progress of the consolidation task sent by the target consolidation task executor;

[0008] In case of receiving a query request for the execution progress of the target consolidated transport task, sending the feedback information to the requesting party of the query request, so that the requesting party exchanges the return and exchange information of the items to be consolidated according to the feedback information;

[0009] Acquire notification information of the return information interaction progress of the items to be consolidated, execute a consolidated transport task processing operation that matches the return information interaction progress, and synchronize the result of the consolidated transport task processing operation to the target consolidated transport task executor.

[0010] In a second aspect, an embodiment of the present invention further provides a method for exchanging information on item returns, the method comprising:

[0011] In the case of obtaining a return application for any consolidated transport item, sending a query request for the execution progress of the consolidated transport task corresponding to the consolidated transport item to the consolidated transport task processor, and obtaining feedback information on the execution progress of the corresponding consolidated transport task;

[0012] Determining whether to accept the return application according to the feedback information;

[0013] When it is determined that the return application is accepted, the review process of the return application is started and the corresponding review progress information is broadcast.

[0014] In a third aspect, an embodiment of the present invention further provides a device for processing a consolidation task, the device comprising:

[0015] A consolidation task establishment module, used to receive consolidation information of items to be consolidation, generate a target consolidation task according to the consolidation information, and send the target consolidation task to a target consolidation task executor;

[0016] The consolidation task progress monitoring module is used to receive and store the feedback information on the execution progress of the consolidation task sent by the target consolidation task executor;

[0017] A consolidation task progress feedback module is used to send the feedback information to the requester of the query request when receiving a query request for the execution progress of the target consolidation task, so that the requester can exchange the return and exchange information of the items to be consolidated according to the feedback information;

[0018] The consolidation task processing module is used to obtain the notification information of the return information interaction progress of the items to be consolidated, execute the consolidation task processing operation matching the return information interaction progress, and synchronize the result of the consolidation task processing operation to the target consolidation task executor.

[0019] In a fourth aspect, an embodiment of the present invention further provides an item return information interaction device, the device comprising:

[0020] A return request acquisition module is used to send a query request for the execution progress of the collective transport task corresponding to any collective transport item to the collective transport task processor when a return application for the collective transport item is obtained, and obtain feedback information on the execution progress of the corresponding collective transport task;

[0021] A return request acceptance analysis module, used to determine whether to accept the return application according to the feedback information;

[0022] The return application review module is used to start the review process of the return application and broadcast the corresponding review progress information when it is determined that the return application is accepted.

[0023] In a fifth aspect, an embodiment of the present invention further provides a system for processing a consolidation task, the system comprising:

[0024] Item providers, item return information exchange parties, consolidated transport task processors, and consolidated transport task executors;

[0025] The item provider is used to determine the consolidated transport information according to the consolidated transport selection operation of the user who has the item consolidated transport demand, and send the consolidated transport information to the consolidated transport task processor, and is also used to query the execution progress of the consolidated transport task corresponding to the consolidated transport item, and determine whether to open the return application permission of the associated item according to the execution progress of the consolidated transport task;

[0026] The item return information interaction party is used to interact with the item provider and the consolidation task processing party to perform item return information and item consolidation task information interaction, so as to implement the item return information interaction method described in any embodiment of the present invention;

[0027] The consolidation task processing party is used to exchange item return information and item consolidation task information with the item provider, the item return information interaction party and the consolidation task executor, so as to implement the consolidation task processing method as described in any embodiment of the present invention.

[0028] In a sixth aspect, an embodiment of the present invention further provides a computer device, the computer device comprising:

[0029] one or more processors;

[0030] A memory for storing one or more programs;

[0031] When the one or more programs are executed by the one or more processors, the one or more processors implement the consolidated transport task processing method provided in any embodiment of the present invention, or the item return information interaction method as described in any embodiment of the present invention.

[0032] In the seventh aspect, an embodiment of the present invention further provides a computer-readable storage medium having a computer program stored thereon, which, when executed by a processor, implements a method for processing consolidated transport tasks as provided in any embodiment of the present invention, or a method for interacting with item return information as described in any embodiment of the present invention.

[0033] The embodiments of the above invention have the following advantages or beneficial effects:

[0034] According to an embodiment of the present invention, by receiving the collection information of the items to be collected, a target collection task is generated according to the collection information, and the target collection task is sent to the target collection task executor; feedback information on the progress of the collection task execution sent by the target collection task executor is received and stored; upon receiving a query request for the progress of the target collection task execution, the feedback information is sent to the requestor of the query request, so that the requestor can exchange the return information of the items to be collected according to the feedback information; notification information on the progress of the exchange of return information of the items to be collected is obtained, a collection task processing operation matching the progress of the exchange of return information is executed, and the result of the collection task processing operation is synchronized to the target collection task executor, so that the target collection task executor and the party exchanging the return information can timely understand the progress of collection or item return and timely perform corresponding operations, thereby realizing the coordination between the collection task processing and the item return process and maintaining the consistency of the business. The technical solution of the embodiment of the present invention solves the problem of heavy workload for customer service personnel and low efficiency in item return processing due to information lag between item return event processing and item consolidated transport task processing. It can enable the item provider and the item return information exchange party to obtain the execution progress of the consolidated transport task corresponding to the item to be returned in a timely manner during the item return process, and can enable the consolidated transport task executor to promptly know the after-sales status of the consolidated transport items, thereby maintaining business consistency between the subsequent service process provided by the item and business processes such as warehousing and distribution, optimizing the after-sales process, improving the efficiency of after-sales business processing, and enhancing the experience of the item demander. BRIEF DESCRIPTION OF THE DRAWINGS

[0035] Figure 1 is a flow chart of a method for processing a consolidation task provided by an embodiment of the present invention;

[0036] Figure 2 is a flow chart of an item return information interaction method provided by an embodiment of the present invention;

[0037] Figure 3 It is a structural schematic diagram of a consolidation task processing device provided by an embodiment of the present invention;

[0038] Figure 4 It is a structural schematic diagram of an item return information interaction device provided by an embodiment of the present invention;

[0039] Figure 5 It is a structural schematic diagram of a consolidation task processing system provided by an embodiment of the present invention;

[0040] Figure 6 It is a working sequence diagram of each node in a consolidation task processing system provided by an embodiment of the present invention;

[0041] Figure 7 It is a structural schematic diagram of a computer device provided by an embodiment of the present invention. DETAILED DESCRIPTION

[0042] The present invention will be further described in detail below in conjunction with the accompanying drawings and embodiments. It is to be understood that the specific embodiments described herein are only used to explain the present invention, rather than to limit the present invention. It should also be noted that, for ease of description, only parts related to the present invention, rather than all structures, are shown in the accompanying drawings.

[0043] Figure 1 This is a flow chart of a method for processing a consolidation task provided by an embodiment of the present invention. This embodiment can be applied to the scenario of consolidation task processing in the cross-border consolidation process, and is particularly applicable to the situation where an item return or exchange event occurs during the consolidation process. The method can be executed by a consolidation task processing device, which can be implemented by software and / or hardware and integrated into a computer device with application development capabilities.

[0044] like Figure 1 As shown, the method for processing a consolidation task in this embodiment includes the following steps:

[0045] S110, receiving the collection and transportation information of the items to be collected and transported, generating a target collection and transportation task according to the collection and transportation information, and sending the target collection and transportation task to a target collection and transportation task executor.

[0046] In cross-border consolidated logistics transportation, there are usually two stages of logistics tasks. The first stage of the logistics task is to transport the items that need to be consolidated from the shipping location of the item provider to the consolidated warehouse of the consolidated transportation task executor; the second stage of the logistics task is to transport the packaged consolidated items from the consolidated warehouse to the target receiving location that is not in the same border as the shipping location.

[0047] The consolidation information includes the items to be consolidated, the first-stage logistics information corresponding to each item to be consolidated, the consolidation logistics fee payment information, the target consolidation task executor information and other information required in the consolidation process. The items to be consolidated may include one or more items to be consolidated. The items to be consolidated may be one or more items selected by the item demander on the item provider platform. When the delivery addresses of these items are the same, they can be packaged and consolidated according to the operation of the item demander, thereby reducing logistics costs.

[0048] The target consolidation task is the second-stage logistics task generated by the consolidation task processing platform according to the consolidation information obtained, and informs the target consolidation task executor which items to be consolidation should be packaged and transported from the consolidation warehouse to the target delivery address. The target consolidation task executor can be the consolidation task executor selected by the item demander, or the default consolidation task executor provided by the consolidation task management platform.

[0049] It is understandable that the target consolidation task is usually generated on the consolidation task processing platform after the first-stage logistics tasks of the items to be consolidation are completed, that is, after the consolidation warehouse of the target consolidation task executor receives the items to be consolidation, the target consolidation task executor packs, weighs and determines the logistics cost of the second-stage logistics task, and after the item demander pays the corresponding logistics cost. The target consolidation task can be displayed on the preset consolidation task operation interactive interface of the consolidation task processing platform, so that the item demander can query the consolidation status and other related operations.

[0050] S120: Receive and store feedback information on the progress of the consolidation task sent by the target consolidation task executor.

[0051] After receiving the target consolidation task, the target consolidation task executor will perform the corresponding consolidation task, including packaging the items to be consolidation, placing them on designated classification shelves, and mailing the packages and other related logistics and transportation operations. Among them, the designated classification shelves can be shelves to be packaged, shelves to be sent after packaging and classified by address flow, or shelves to be returned, etc. The items to be consolidation can be placed on the corresponding shelves according to the process nodes of the consolidation task processing.

[0052] Whenever there is new progress and dynamics in the target consolidation task, the target consolidation task executor will provide feedback to the consolidation task processing platform through the consolidation task executor system. In this way, the consolidation task processing platform can timely learn the progress of the target consolidation task and store the relevant consolidation task execution progress information for query by the consolidation task related platform.

[0053] S130. When receiving a query request for the execution progress of the target consolidated transport task, the feedback information is sent to the requesting party of the query request, so that the requesting party exchanges the return and exchange information of the items to be consolidated according to the feedback information.

[0054] The requester of the query request may be an item provider that provides items to item demanders, or an item return information exchange party established by the item provider to provide follow-up services for the items provided. The return information exchange party may be an intermediary in the item return process.

[0055] Specifically, when the item demander is in the interactive interface of the item provider system platform, when the details page of the items to be transported and the transport order is triggered to load, the item provider will send a query request for the execution progress of the target transport task associated with the transport items that need to be returned to the transport task processing platform. The transport task processing platform will read the feedback information on the execution progress of the transport task sent by the transport task executor that is stored in advance, and send it to the item provider system. Therefore, the item provider system can determine whether to display the item return service application function control in the details page of the items to be transported and the transport order according to the content of the feedback information, that is, determine whether to open the item return service function entrance in the transport according to the progress of the target transport task execution. For example, when the items to be transported have been combined and packaged and are ready for transportation, they cannot be unpacked for return and exchange. The corresponding item return service function needs to be provided after the target transport task is completed and moved to the target delivery address. In this case, the corresponding item return function control will not be displayed on the details page of the items to be transported and the transport order. If the items to be shipped have not been packed yet, the corresponding item return function controls can be displayed on the details page of the items to be shipped and the shipping order, providing item return service functions at the granularity of a single item.

[0056] In addition, when the return service function control displayed on the details page of the items to be transported and the transport order of the item provider system is triggered, an application event for return and exchange of the items to be transported will be generated, and this event will be processed by the item return information interaction party. When the item return information interaction party receives the application event for return and exchange of the items to be transported, it will send a query request for the execution progress of the target transport task associated with the application event for return and exchange of the items to be transported to the transport task processing platform. The transport task processing platform will read the feedback information on the execution progress of the transport task sent by the transport task executor that is stored in advance, and send it to the item return information interaction party. Thus, the item return information interaction party system can determine whether to accept the application event for return and exchange of the items to be transported based on the content of the feedback information. Specifically, if the items to be transported in the target transport task associated with the application event for return and exchange of the items to be transported have been combined and packaged and are ready for transportation, they cannot be unpacked for return and exchange, then the application event for return and exchange of the items to be transported will be rejected, and the reason for the rejection will be fed back. If the corresponding items to be transported have not been packed, then the return application event of the items to be transported can be accepted and the review process of the return application event of the items to be transported can be entered.

[0057] S140, obtaining notification information of the return information interaction progress of the items to be consolidated, executing a consolidated transport task processing operation that matches the return information interaction progress, and synchronizing the result of the consolidated transport task processing operation to the target consolidated transport task executor.

[0058] After entering the return and exchange event review process of the items to be consolidated, the item return and exchange information interaction system will broadcast the review progress in real time, so that the consolidated transport task processing platform will obtain the notification information of the return and exchange information interaction progress of the items to be consolidated, and execute the consolidated transport task processing operation that matches the return and exchange information interaction progress. At the same time, the consolidated transport task processing platform will also synchronize the results of the consolidated transport task processing operation to the target consolidated transport task executor, so that the target consolidated transport task executor will execute the corresponding processing operation of the items to be consolidated, so as to maintain the consistency of the consolidated transport logistics business processing and the consolidated transport item return and exchange business processing, and smoothly complete the relevant performance services for the item demander.

[0059] Specifically, at different nodes of the return and exchange review process for items to be consolidated, the consolidation task processing platform will perform different task processing operations.

[0060] For example, when the notification information indicates that the items to be consolidated have entered the item return and exchange review process, the consolidation task processing platform will suspend the target consolidation task and send a consolidation task suspension message to the target consolidation task executor. Among them, the operation corresponding to suspending the target consolidation task can be to remove the target consolidation task from the preset consolidation task operation interaction interface, and hide the task interaction control associated with the target consolidation task. At the same time, the target consolidation task is displayed on the preset return processing task page. Sending a consolidation task suspension message to the target consolidation task executor informs the target consolidation task executor to no longer perform package operations on the items to be consolidated in the target consolidation task, suspend unfinished subsequent operations, and first transfer the items to be consolidated that are associated with the return and exchange event of the items to be consolidated to the shelves used to store return and exchange service items. In this way, the situation where the return and exchange review of the items to be consolidated has been passed but the items to be consolidated have been packaged and shipped will not occur, which avoids more complicated subsequent service situations and optimizes the return and exchange process of the items to be consolidated.

[0061] Furthermore, when the notification information indicates that the return of the items to be consolidated has been approved, the consolidated transport task processing platform will query the return address information of the items to be consolidated, and send the query return address information to the target consolidated transport task executor, so that the target consolidated transport task executor can deliver the items to be consolidated that need to be returned to the corresponding return address. When querying the return address, the consolidated transport task processing platform can query the preset return address information database of each item provider, or query the corresponding return address information in a dedicated supply chain information system.

[0062] In addition, when the notification information is that the return review of the items to be consolidated has not passed or the return of the items has been cancelled, the consolidation task processing platform will restore the target consolidation task to the state before suspension, such as removing the target consolidation task from the preset pending return processing task page, and re-displaying the target consolidation task and the task interaction controls associated with the target consolidation task on the preset consolidation task operation interaction interface; and sending a consolidation task recovery message of the marked consolidation task to the target consolidation task executor. Accordingly, the target consolidation task executor can transfer the items to be consolidated that have not passed the return review or have been cancelled from the shelf to be returned to the packaging and delivery shelf, and continue to perform the corresponding packaging and delivery operations.

[0063] Furthermore, after the returned items to be consolidated are returned to the corresponding return address, the corresponding process of obtaining compensation for the returned items to be consolidated is entered. When the item demander receives the compensation for the returned items to be consolidated, it indicates that the return process of the items to be consolidated is over. Then, when the notification information indicates that the return process of the items to be consolidated is over, the consolidation task processing platform will cancel the target consolidation task and send a corresponding consolidation task cancellation message to the target consolidation task executor, so that the target consolidation task executor deletes the target consolidation task related data.

[0064] In this embodiment, the consolidated transport task processing platform is used as an information transfer station for item providers, item return information exchange parties, and consolidated transport task executors. The consolidated transport after-sales and warehouse distribution fulfillment processes that lack business relevance are connected through upstream and downstream system integration, providing users with cross-border item needs with an online consolidated transport after-sales service full-process entrance and monitoring channel from the item provider to the consolidated transport warehouse. Users applying for item return services no longer need offline contact between customer service personnel and consolidated transport task executors, which greatly reduces the workload of customer service communication and optimizes the consolidated transport item return process in the consolidated transport scenario.

[0065] The technical solution of this embodiment receives the collection information of the items to be collected, generates a target collection task according to the collection information, and sends the target collection task to the target collection task executor; receives and stores feedback information on the progress of collection task execution sent by the target collection task executor; upon receiving a query request for the progress of target collection task execution, sends the feedback information to the requester of the query request, so that the requester can exchange return information of the items to be collected according to the feedback information; obtains notification information on the progress of exchange of return information of the items to be collected, executes collection task processing operations that match the progress of exchange of return information, and synchronizes the results of the collection task processing operations to the target collection task executor, so that the target collection task executor and the party that exchanges return information can promptly understand the progress of collection or item return and perform corresponding operations in a timely manner, thereby achieving coordination between collection task processing and item return process, and maintaining business consistency. The technical solution of the embodiment of the present invention solves the problem of heavy workload for customer service personnel and low efficiency in item return processing due to information lag between item return event processing and item consolidated transport task processing. It can enable the item provider and the item return information exchange party to obtain the execution progress of the consolidated transport task corresponding to the item to be returned in a timely manner during the item return process, and can enable the consolidated transport task executor to promptly know the after-sales status of the consolidated transport items, thereby maintaining business consistency between the subsequent service process provided by the item and business processes such as warehousing and distribution, optimizing the after-sales process, improving the efficiency of after-sales business processing, and enhancing the experience of the item demander.

[0066] Figure 2 This is a flowchart of a method for exchanging information on returned items provided by an embodiment of the present invention. This embodiment and the method for processing the consolidation task in the above embodiment belong to the same inventive concept, and further describes the return of items in the consolidation state, and the management and review process of determining the return event of items based on the progress of the consolidation task execution. The method can be executed by an item return information exchange device, which can be implemented by software and / or hardware, and integrated into a computer device with application development function.

[0067] like Figure 2 As shown, the item return information interaction method of this embodiment includes the following steps:

[0068] S210: When a return or exchange application for any consolidated transport item is obtained, a query request for the execution progress of the consolidated transport task corresponding to the consolidated transport item is sent to the consolidated transport task processor, and feedback information on the execution progress of the corresponding consolidated transport task is obtained.

[0069] When the return service function control displayed on the details page of the items to be consolidated and the consolidated transport order of the item provider system is triggered, a return application event for the items to be consolidated will be generated, so that the party interacting with the item return information will obtain the corresponding return application for the consolidated items.

[0070] When the item return information interaction party receives the item return application event, it will send a query request for the execution progress of the target consolidation task associated with the item return application event to the consolidation task processing platform. The consolidation task processing platform will read the consolidation task execution progress feedback information sent by the consolidation task executor that is stored in advance and send it to the item return information interaction party. The item return information interaction party will obtain the corresponding consolidation task execution progress feedback information.

[0071] S220: Determine whether to accept the return application according to the feedback information.

[0072] Specifically, if the feedback information is that the items have been combined and packaged or shipped, it is determined that the return application will not be accepted, and the return application non-acceptance information is sent to the requester of the return application; if the feedback information is that the items have not been combined and packaged, it is determined that the return application is accepted and the subsequent return application review process is entered. Through this step, the party interacting with the return information of the items can timely understand the execution progress of the corresponding consolidation task and process the return request in a timely manner.

[0073] S230: When it is determined that the return application is accepted, the review process of the return application is started, and corresponding review progress information is broadcasted.

[0074] Specifically, during the review of the return application, it can be determined whether the consolidated items can be returned or not based on the preset item return policy, wherein the preset item return policy includes the types of items that can be returned, the time limit, and the return rules pre-specified by the item provider.

[0075] Furthermore, the audit progress information includes information such as being audited, passed, failed, and the cancellation of the return application to end the audit process. The audit progress information is broadcasted to the consolidation task processing platform, and then the consolidation task processing platform informs the target consolidation task executor of the execution operation content of adjusting the distance in accordance with the audit progress, so as to achieve coordination between the consolidation task processing and the item return process and maintain business consistency.

[0076] In a preferred real-time method, after the return application is approved, when the return logistics information of the consolidated items sent by the consolidated transport task processor is obtained, the return logistics information is displayed on the return information display interface of the consolidated items. Among them, the return logistics information is only the logistics information of the target consolidated transport task executor based on the return of the items to the corresponding return address, including the logistics transport order number, logistics transport time, weight of the returned items, and logistics transport costs. Displaying the return logistics information on the return information display interface of the items to be consolidated allows the item demander to understand the progress of the return of the items to be consolidated, confirm, and pay the corresponding logistics transportation costs.

[0077] Furthermore, when the confirmation processing operation of the returned logistics information is obtained, the acquisition cost compensation process of the consolidated items is initiated. Among them, the confirmation processing operation of the returned logistics information can be a payment operation of the logistics transportation fee. When the item demander who submits the return application for the items to be consolidated confirms the payment of the logistics transportation fee, it indicates the confirmation of the item return processing by the item demander. When the item return application corresponds to the return operation of the items to be consolidated, the acquisition cost compensation process of the consolidated items can be initiated accordingly, that is, when the items to be consolidated that are waiting to be returned are returned to the corresponding return address, the acquisition cost of the items to be consolidated will be compensated to the corresponding item demander. After the item demander receives the corresponding acquisition cost compensation, it can be determined to end the return process of the items to be consolidated.

[0078] In addition, if the item return application corresponds to the replacement operation of the items to be transported, when the returned items to be transported are returned to the corresponding return address, the replaced item transportation process will be entered, and the replaced items to be transported will be moved back to the target transport task executor, and packaged together with other items to be packaged to complete the target transport task. When the replaced items to be transported are moved back to the target transport task executor, the return process of the items to be transported can be confirmed to end, and the transport task processor can be informed to resume the corresponding target transport task.

[0079] The technical solution of this embodiment, when obtaining a return application for any consolidated transport item, sends a query request for the progress of the consolidated transport task corresponding to the consolidated transport item to the consolidated transport task processor, and obtains the corresponding feedback information on the progress of the consolidated transport task; determines whether to accept the return application based on the feedback information; when it is determined to accept the return application, starts the review process of the return application, and broadcasts the corresponding review progress information. It can ensure that the return request of the item demander will only be accepted when the consolidated transport items to be shipped in the event of a return application have not been packaged and shipped, avoiding business conflicts between warehouse and distribution fulfillment processing and return service processing, and reducing the offline communication tasks of the return service customer service personnel. The technical solution of the embodiment of the present invention solves the problem of heavy workload for customer service personnel and low efficiency in item return processing due to information lag between item return event processing and item consolidated transport task processing. It can enable the item provider and the item return information exchange party to obtain the execution progress of the consolidated transport task corresponding to the item to be returned in a timely manner during the item return process, and can enable the consolidated transport task executor to promptly know the after-sales status of the consolidated transport items, thereby maintaining business consistency between the subsequent service process provided by the item and business processes such as warehousing and distribution, optimizing the after-sales process, improving the efficiency of after-sales business processing, and enhancing the experience of the item demander.

[0080] Figure 3 A structural schematic diagram of a consolidation task processing device provided in an embodiment of the present invention. This embodiment can be applied to scenarios where consolidation tasks are processed during cross-border consolidation, and is particularly applicable to situations where item returns occur during the consolidation process. The device can be implemented by software and / or hardware and integrated into a computer terminal device with application development capabilities.

[0081] like Figure 3 As shown, the consolidation task processing device includes: a consolidation task establishing module 310, a consolidation task progress monitoring module 320, a consolidation task progress feedback module 330 and a consolidation task processing module 340.

[0082] Among them, the consolidation task establishment module 310 is used to receive the consolidation information of the items to be consolidated, generate the target consolidation task according to the consolidation information, and send the target consolidation task to the target consolidation task executor; the consolidation task progress monitoring module 320 is used to receive and store the feedback information of the consolidation task execution progress sent by the target consolidation task executor; the consolidation task progress feedback module 330 is used to send the feedback information to the requester of the query request when receiving a query request for the execution progress of the target consolidation task, so that the requester can exchange the return information of the items to be consolidated according to the feedback information; the consolidation task processing module 340 is used to obtain the notification information of the return information interaction progress of the items to be consolidated, execute the consolidation task processing operation matching the return information interaction progress, and synchronize the result of the consolidation task processing operation to the target consolidation task executor.

[0083] The technical solution of this embodiment receives the collection information of the items to be collected, generates a target collection task according to the collection information, and sends the target collection task to the target collection task executor; receives and stores feedback information on the progress of collection task execution sent by the target collection task executor; upon receiving a query request for the progress of target collection task execution, sends the feedback information to the requester of the query request, so that the requester can exchange return information of the items to be collected according to the feedback information; obtains notification information on the progress of exchange of return information of the items to be collected, executes collection task processing operations that match the progress of exchange of return information, and synchronizes the results of the collection task processing operations to the target collection task executor, so that the target collection task executor and the party that exchanges return information can promptly understand the progress of collection or item return and perform corresponding operations in a timely manner, thereby achieving coordination between collection task processing and item return process, and maintaining business consistency. The technical solution of the embodiment of the present invention solves the problem of heavy workload for customer service personnel and low efficiency in item return processing due to information lag between item return event processing and item consolidated transport task processing. It can enable the item provider and the item return information exchange party to obtain the execution progress of the consolidated transport task corresponding to the item to be returned in a timely manner during the item return process, and can enable the consolidated transport task executor to promptly know the after-sales status of the consolidated transport items, thereby maintaining business consistency between the subsequent service process provided by the item and business processes such as warehousing and distribution, optimizing the after-sales process, improving the efficiency of after-sales business processing, and enhancing the experience of the item demander.

[0084] Optionally, when the notification information is that the items to be consolidated have entered the item return and exchange review process, the consolidated transport task processing module 340 may be used to:

[0085] The target consolidation task is suspended, and a consolidation task suspension message is sent to the target consolidation task executor.

[0086] Optionally, the consolidation task processing module 340 may be further used to:

[0087] The target consolidation task is removed from the preset consolidation task operation interaction interface, and the task interaction controls associated with the target consolidation task are hidden;

[0088] The target consolidation task is displayed on the preset task page to be returned.

[0089] Optionally, when the notification information indicates that the return of the items to be consolidated has been approved, the consolidated transport task processing module 340 may be used to:

[0090] Query the return address information of the items to be consolidated and send the return address information to the target consolidation task executor.

[0091] Optionally, when the notification information is a message that the return review of the items to be consolidated is not passed or the return is cancelled, the consolidated transport task processing module 340 may be used to:

[0092] The target consolidation task is removed from the preset task page to be returned, and the target consolidation task and the task interaction controls associated with the target consolidation task are re-displayed on the preset consolidation task operation interaction interface;

[0093] Sending a consolidation task recovery message of the target consolidation task to the target consolidation task executor.

[0094] Optionally, when the notification information indicates that the return and exchange process of the items to be consolidated is completed, the consolidated transport task processing module 340 may be used to:

[0095] The target consolidation task is canceled, and a corresponding consolidation task cancellation message is sent to the target consolidation task executor, so that the target consolidation task executor deletes the target consolidation task related data.

[0096] The consolidation task processing device provided in the embodiment of the present invention can execute the consolidation task processing method provided in any embodiment of the present invention, and has the corresponding functional modules and beneficial effects of the execution method.

[0097] Figure 4 A schematic diagram of the structure of an item return information interaction device provided in an embodiment of the present invention. This embodiment can be applied to scenarios for managing the return process of items, especially the return of items in a consolidated transport state. The device can be implemented by software and / or hardware and integrated into a computer terminal device with application development capabilities.

[0098] like Figure 4As shown, the article return information interaction device includes: a return request acquisition module 410, a return request acceptance analysis module 420 and a return application review module 430.

[0099] Among them, the return request acquisition module 410 is used to send a query request for the execution progress of the collective transport task corresponding to any collective transport item to the collective transport task processor when a return application for the collective transport item is obtained, and obtain the corresponding feedback information on the execution progress of the collective transport task; the return request acceptance analysis module 420 is used to determine whether to accept the return application based on the feedback information; the return application review module 430 is used to start the review process of the return application when it is determined that the return application is accepted, and broadcast the corresponding review progress information.

[0100] The technical solution of this embodiment, through the technical solution of this embodiment, when a return application for any collective transport item is obtained, a query request for the execution progress of the collective transport task corresponding to the collective transport item is sent to the collective transport task processor, and the feedback information of the execution progress of the corresponding collective transport task is obtained; whether to accept the return application is determined according to the feedback information; when it is determined to accept the return application, the review process of the return application is started, and the corresponding review progress information is broadcast. It can ensure that the return request of the item demander will only be accepted when the items to be collectively transported in the return application event have not been packaged and shipped, avoiding business conflicts between warehouse and distribution fulfillment processing and return service processing, and reducing the offline communication tasks of the return service customer service personnel. The technical solution of the embodiment of the present invention solves the problem of heavy workload for customer service personnel and low efficiency in item return processing due to information lag between item return event processing and item consolidated transport task processing. It can enable the item provider and the item return information exchange party to obtain the execution progress of the consolidated transport task corresponding to the item to be returned in a timely manner during the item return process, and can enable the consolidated transport task executor to promptly know the after-sales status of the consolidated transport items, thereby maintaining business consistency between the subsequent service process provided by the item and business processes such as warehousing and distribution, optimizing the after-sales process, improving the efficiency of after-sales business processing, and enhancing the experience of the item demander.

[0101] Optionally, the return request acceptance analysis module 420 is specifically used to:

[0102] In the case where the feedback information is information that the items have been combined and packaged or have been shipped, determining that the return application will not be accepted, and sending a return application non-acceptance information to the requester of the return application;

[0103] When the feedback information is information that the items are not combined and packaged, it is determined that the return application is accepted.

[0104] Optionally, the item return information interaction device further includes:

[0105] The return logistics information management module is used to display the return logistics information on the return information display interface of the consolidated transport items after the return application is reviewed and approved and the return logistics information of the consolidated transport items is obtained from the consolidated transport task processor.

[0106] Optionally, the item return information interaction device further includes:

[0107] The item acquisition cost compensation management module is used to start the acquisition cost compensation process of the consolidated items when the confirmation processing operation of the return logistics information is obtained.

[0108] The item return information interaction device provided in the embodiment of the present invention can execute the item return information interaction method provided in any embodiment of the present invention, and has the corresponding functional modules and beneficial effects of the execution method.

[0109] Figure 5 A structural diagram of a consolidation task processing system provided in an embodiment of the present invention is applicable to scenarios of consolidation task processing in cross-border consolidation processes, and is particularly applicable to situations where item returns occur during the consolidation process.

[0110] like Figure 5 As shown, the consolidated transport task processing system specifically includes an item provider, an item return information exchange party, a consolidated transport task processor and a consolidated transport task executor.

[0111] Among them, the item provider is used to determine the consolidation information according to the consolidation selection operation of the user who has the item consolidation demand, and send the consolidation information to the consolidation task processor, and is also used to query the execution progress of the consolidation task corresponding to the consolidation items, and determine whether to open the return application permission of the associated items according to the execution progress of the consolidation task; the item return information interaction party is used to interact with the item provider and the consolidation task processor for item return information and item consolidation task information, so as to implement the item return information interaction method described in any embodiment; the consolidation task processor is used to interact with the item provider, the item return information interaction party and the consolidation task executor for item return information and item consolidation task information, so as to implement the consolidation task processing method as described in any embodiment.

[0112] Specifically, the consolidation task processing platform of the consolidation task processor provides the downstream consolidation task executor systems (consolidation task executors) with the definition of the consolidation task information interaction interface with unified docking standards. Each consolidation task executor develops and provides the corresponding information interface to the consolidation task processing platform in accordance with the docking specifications. The consolidation task processing platform uniformly encapsulates the consolidation task information interaction interface provided by each consolidation task executor, determines the calling address of the target information interaction interface according to the identification information of each consolidation task executor, and implements the information interaction process with the corresponding consolidation task executor based on the calling address. Among them, the target information interaction interface includes different task function interfaces such as the consolidation task information issuance interface and the consolidation warehouse consolidation task execution progress feedback interface according to the needs of the business process.

[0113] Further, the information exchange process between the item provider, the item return information exchange party, the consolidation task processor and the consolidation task executor can refer to the following: Figure 6 The information interaction process shown.

[0114] The item demander selects the items to be consolidated that have completed the first-stage logistics task on the consolidated items page linked to the item provider platform, and selects the appropriate consolidated transport task executor based on the delivery area and transportation method. The item provider will send the consolidated transport information such as the items to be consolidated and the consolidated transport task executor to the consolidated transport task processor. The consolidated transport task processor platform generates the target consolidated transport task, i.e., the second-stage logistics task, based on the acquired consolidated transport information, and sends the target consolidated transport task to the consolidated transport task executor to execute the specific consolidated transport task. The consolidated transport task processor can be the one that maps the consolidated transport task executor identifier to the corresponding consolidated transport information sending interface, and sends the consolidated transport task information to the consolidated transport task executor platform.

[0115] Item demanders can view the consolidation task details page on the item provider platform link. Each time the consolidation task details page is loaded, the item provider will query the consolidation task processing platform for the execution progress of the corresponding consolidation task through the consolidation task executor's ID and consolidation task number, and determine whether to display the item return function control based on the consolidation task execution progress. If the consolidation items have been fed back by the consolidation task executor, if the consolidation items have not been packaged, the item return function control will be displayed on the consolidation task details page; if the consolidation items have been packaged or shipped out, the item return function control will be hidden on the details page.

[0116] If the item demander clicks on the item return function control on the consolidated transport task details page, the link will jump to the item return application page of the item return information interaction platform. The item demander can fill in the relevant information (such as the reason for return and style) and click to apply for item return, that is, to issue an item return application. At this time, the item return information interaction platform will query the consolidated transport task processing platform for the progress of the consolidated transport task execution. If the items to be consolidated have not been packaged, the return application failure information and reasons (already packaged and cannot be canceled) will be returned to the item demander. If the items to be consolidated have not been packaged, the application will be successfully initiated and jumped to the consolidated transport item return details page. The consolidated transport item return details page displays the return review and return progress in real time. At this time, the payment return logistics cost function control is hidden, and the payment return logistics cost function control will be displayed when the subsequent item return application is reviewed and approved and the consolidated transport task executor returns the return logistics information.

[0117] Furthermore, after the application for return of the consolidated transported items enters the review stage, the item return information interaction platform begins to continuously broadcast the review progress message of the application for return of the consolidated transported items to the consolidated transported task processing platform.

[0118] The consolidation task processing platform continuously monitors the progress message of the review of the return application of the goods collected by the goods return information interaction platform. If it monitors the information that the goods to be collected have entered the goods return review process, it will notify the consolidation task executor system through the consolidation message delivery interface of the corresponding consolidation task executor. In order to maintain the consistency of upstream and downstream businesses, the consolidation task executor system needs to intercept and suspend the processing operation of the consolidation task when it receives the message that the goods to be collected have entered the goods return review process, and put the goods to be collected where the goods return application event occurs on the shelf storage position of the parcel to be returned, waiting for the subsequent review result of the goods return information interaction platform. In addition, the consolidation task processing platform will also remove the consolidation task that has entered the goods return review stage from the preset consolidation task operation interaction interface of the consolidation task processing platform, and hide the task interaction control associated with the consolidation task; at the same time, the consolidation task will be displayed on the preset waiting return processing task page.

[0119] If the consolidated transport task processing platform monitors the message broadcast by the item return information interaction platform that the consolidated transport items have passed the review, the return address maintained by the provider of the returned consolidated transport items will be obtained from the preset supply chain system or the item provider's return address database, and the consolidated transport information delivery interface will be called to synchronize the consolidated transport task executor system with the message that the item return has passed the review and the reverse return address of the consolidated transport items. The consolidated transport task executor can then contact the logistics service provider to return the corresponding consolidated transport items, and asynchronously transmit the return freight amount, waybill number, courier company name and other information back to the consolidated transport task processing platform, which will then synchronize it to the item return information interaction platform. After receiving the relevant information of the return waybill, the item return information interaction platform will display it on the consolidated transport items return details page. At this time, the payment return freight function control (i.e., the confirmation processing operation control of the return logistics information) can be displayed. After the item demander checks the freight amount and the return address (checks and confirms the return logistics information), he clicks the confirmation processing operation control to pay the freight. The item return information interaction platform will further jump to the corresponding return processing task details page in the preset waiting return processing task page of the consolidated transport task processing platform to confirm that the return freight has been successfully paid. Subsequently, the consolidated transport task processing platform will trigger the preset settlement center (or the settlement function module of the item provider system) to generate a reverse return order and notify the item return information interaction platform to enter the subsequent cost compensation process. When the cost compensation process for the returned consolidated transport items is completed, the item return information interaction platform will inform the consolidated transport task processing platform, indicating that the item return process is over. The consolidated transport task processing platform will then synchronize the item return process end message to the consolidated transport task executor, so that the consolidated transport task executor can delete the corresponding consolidated transport task related data.

[0120] If the consolidated transport task processing platform detects that the item return review is rejected or the item demander cancels the item return application, the corresponding consolidated transport task will be removed from the preset pending return processing task page, and the consolidated transport task and the task interaction controls associated with the consolidated transport task will be redisplayed on the preset consolidated transport task operation interaction interface; and the consolidated transport task executor will be notified of the consolidated transport task recovery message through the corresponding application interface, so that the consolidated transport task executor will transfer the consolidated transport items transferred to the shelf storage location of the package to be returned back to the package assembly and delivery area, and continue the subsequent consolidated transport task execution operation.

[0121] This optimization solution connects the after-sales and warehouse fulfillment processes of consolidated transportation that lack business relevance in the existing system architecture through upstream and downstream system integration, providing cross-border goods users with an online consolidated transportation after-sales service full-process entrance and monitoring channel from the time the goods are provided to the consolidated transportation executor. Goods demanders no longer need to contact customer service and consolidated transportation task executors offline to apply for after-sales service, greatly reducing the workload of customer service communication; after the system optimization, the consolidated transportation task executor directly contacts the logistics service provider to send the goods back, and feedbacks the relevant information of the return waybill to the goods demander through the consolidated transportation task processing platform and the goods return information interaction system, avoiding disputes caused by freight communication and forcing the goods demander to click to confirm receipt, greatly improving the efficiency of goods return service processing and shortening the goods return fulfillment cycle; it can also realize online processing and progress monitoring of the logistics of returned goods and return refunds, avoiding non-compliant means such as paying return freight through offline channels due to customer complaints, and avoiding credit and economic losses of the goods provider platform.

[0122] The consolidated transport task processing platform accesses and monitors in real time the consolidated transport item return review progress messages broadcast by the item return information interaction platform. When the consolidated transport task enters or terminates the item return service process, it can promptly sense and trigger the downstream consolidated transport task executor to intercept or release the consolidated transport task entering the item return service in advance. At the same time, the upstream and downstream business parties shield the item demanders from continuing to perform consolidated transport packaging operations after applying for item returns, ensuring the business consistency of the upstream and downstream after-sales processes and warehouse and distribution fulfillment processes, avoiding delays in the consolidated transport task return service process due to the shipment of packages operated in the warehouse by the consolidated transport task executor, and improving the overall processing time efficiency of the consolidated transport item return service and the package operation processing efficiency of the consolidated transport task entering the consolidated transport item return within the consolidated transport task executor.

[0123] Figure 7 A schematic diagram of the structure of a computer device provided in an embodiment of the present invention. Figure 7 A block diagram of an exemplary computer device 12 suitable for use in implementing embodiments of the present invention is shown. Figure 7 The computer device 12 shown is only an example and should not bring any limitation to the functions and scope of use of the embodiments of the present invention. The computer device 12 can be any terminal device with computing capabilities, such as an intelligent controller and server, a mobile phone and other terminal devices.

[0124] like Figure 7 As shown, the computer device 12 is in the form of a general-purpose computing device. The components of the computer device 12 may include, but are not limited to: one or more processors or processing units 16, a system memory 28, and a bus 18 that connects various system components (including the system memory 28 and the processing unit 16).

[0125] Bus 18 represents one or more of several types of bus structures, including a memory bus or memory controller, a peripheral bus, an accelerated graphics port, a processor or a local bus using any of a variety of bus architectures. By way of example, these architectures include, but are not limited to, an Industry Standard Architecture (ISA) bus, a Micro Channel Architecture (MAC) bus, an Enhanced ISA bus, a Video Electronics Standards Association (VESA) local bus, and a Peripheral Component Interconnect (PCI) bus.

[0126] The computer device 12 typically includes a variety of computer system readable media. These media can be any available media that can be accessed by the computer device 12, including volatile and non-volatile media, removable and non-removable media.

[0127] The system memory 28 may include computer system readable media in the form of volatile memory, such as random access memory (RAM) 30 and / or cache memory 32. The computer device 12 may further include other removable / non-removable, volatile / non-volatile computer system storage media. By way of example only, the storage system 34 may be used to read and write non-removable, non-volatile magnetic media ( Figure 7 not shown, usually called a "hard drive"). Although Figure 7 Not shown in the figure, a disk drive for reading and writing to a removable non-volatile disk (e.g., a "floppy disk"), and an optical disk drive for reading and writing to a removable non-volatile optical disk (e.g., a CD-ROM, a DVD-ROM, or other optical media) may be provided. In these cases, each drive may be connected to the bus 18 via one or more data medium interfaces. The system memory 28 may include at least one program product having a set (e.g., at least one) of program modules that are configured to perform the functions of the various embodiments of the present invention.

[0128] A program / utility 40 having a set (at least one) of program modules 42 may be stored, for example, in system memory 28, such program modules 42 including, but not limited to, an operating system, one or more application programs, other program modules, and program data, each of which or some combination may include an implementation of a network environment. Program modules 42 generally perform the functions and / or methods of the embodiments described herein.

[0129] The computer device 12 may also communicate with one or more external devices 14 (e.g., keyboards, pointing devices, displays 24, etc.), one or more devices that enable a user to interact with the computer device 12, and / or any device that enables the computer device 12 to communicate with one or more other computing devices (e.g., network cards, modems, etc.). Such communication may be performed via an input / output (I / O) interface 22. Furthermore, the computer device 12 may also communicate with one or more networks (e.g., a local area network (LAN), a wide area network (WAN), and / or a public network, such as the Internet) via a network adapter 20. As shown, the network adapter 20 communicates with the other modules of the computer device 12 via the bus 18. It should be understood that although Figure 7 Not shown, other hardware and / or software modules may be used in conjunction with computer device 12, including but not limited to microcode, device drivers, redundant processing units, external disk drive arrays, RAID systems, tape drives, and data backup storage systems.

[0130] The processing unit 16 executes various functional applications and data processing by running the programs stored in the system memory 28, for example, implementing the method for processing the consolidation task provided in the embodiment of the present invention, which includes:

[0131] Receiving the consolidation information of the items to be consolidated, generating a target consolidation task according to the consolidation information, and sending the target consolidation task to a target consolidation task executor;

[0132] Receive and store feedback information on the progress of the consolidation task sent by the target consolidation task executor;

[0133] In case of receiving a query request for the execution progress of the target consolidated transport task, sending the feedback information to the requesting party of the query request, so that the requesting party exchanges the return and exchange information of the items to be consolidated according to the feedback information;

[0134] Acquire notification information of the return information interaction progress of the items to be consolidated, execute a consolidated transport task processing operation that matches the return information interaction progress, and synchronize the result of the consolidated transport task processing operation to the target consolidated transport task executor.

[0135] The processing unit 16 executes various functional applications and data processing by running the program stored in the system memory 28. For example, the method for interacting with item return information provided in the embodiment of the present invention may also be implemented. The method includes:

[0136] In the case of obtaining a return application for any consolidated transport item, sending a query request for the execution progress of the consolidated transport task corresponding to the consolidated transport item to the consolidated transport task processor, and obtaining feedback information on the execution progress of the corresponding consolidated transport task;

[0137] Determining whether to accept the return application according to the feedback information;

[0138] When it is determined that the return application is accepted, the review process of the return application is started and the corresponding review progress information is broadcast.

[0139] An embodiment of the present invention further provides a computer-readable storage medium on which a computer program is stored. When the program is executed by a processor, a method for processing a consolidation task as provided in any embodiment of the present invention is implemented. The method includes:

[0140] Receiving the consolidation information of the items to be consolidated, generating a target consolidation task according to the consolidation information, and sending the target consolidation task to a target consolidation task executor;

[0141] Receive and store feedback information on the progress of the consolidation task sent by the target consolidation task executor;

[0142] In case of receiving a query request for the execution progress of the target consolidated transport task, sending the feedback information to the requesting party of the query request, so that the requesting party exchanges the return and exchange information of the items to be consolidated according to the feedback information;

[0143] Acquire notification information of the return information interaction progress of the items to be consolidated, execute a consolidated transport task processing operation that matches the return information interaction progress, and synchronize the result of the consolidated transport task processing operation to the target consolidated transport task executor.

[0144] The processing unit 16 executes various functional applications and data processing by running the program stored in the system memory 28. For example, the method for interacting with item return information provided in the embodiment of the present invention may also be implemented. The method includes:

[0145] In the case of obtaining a return application for any consolidated transport item, sending a query request for the execution progress of the consolidated transport task corresponding to the consolidated transport item to the consolidated transport task processor, and obtaining feedback information on the execution progress of the corresponding consolidated transport task;

[0146] Determining whether to accept the return application according to the feedback information;

[0147] When it is determined that the return application is accepted, the review process of the return application is started and the corresponding review progress information is broadcast.

[0148] The computer storage medium of the embodiment of the present invention can adopt any combination of one or more computer-readable media. The computer-readable medium can be a computer-readable signal medium or a computer-readable storage medium. The computer-readable storage medium can be, for example, but not limited to: an electrical, magnetic, optical, electromagnetic, infrared, or semiconductor system, device or device, or any combination of the above. More specific examples (non-exhaustive list) of computer-readable storage media include: an electrical connection with one or more wires, a portable computer disk, a hard disk, a random access memory (RAM), a read-only memory (ROM), an erasable programmable read-only memory (EPROM or flash memory), an optical fiber, a portable compact disk read-only memory (CD-ROM), an optical storage device, a magnetic storage device, or any suitable combination of the above. In this document, a computer-readable storage medium can be any tangible medium containing or storing a program, which can be used by an instruction execution system, device or device or used in combination with it.

[0149] Computer-readable signal media may include data signals propagated in baseband or as part of a carrier wave, which carry computer-readable program code. Such propagated data signals may take a variety of forms, including but not limited to electromagnetic signals, optical signals, or any suitable combination of the above. Computer-readable signal media may also be any computer-readable medium other than a computer-readable storage medium, which may send, propagate, or transmit a program for use by or in conjunction with an instruction execution system, apparatus, or device.

[0150] The program code embodied on the computer readable medium may be transmitted using any appropriate medium, including but not limited to wireless, wireline, optical fiber cable, RF, etc., or any suitable combination of the foregoing.

[0151] Computer program code for performing the operation of the present invention may be written in one or more programming languages ​​or a combination thereof, including object-oriented programming languages ​​such as Java, Smalltalk, C++, and conventional procedural programming languages ​​such as "C" or similar programming languages. The program code may be executed entirely on the user's computer, partially on the user's computer, as a separate software package, partially on the user's computer and partially on a remote computer, or entirely on a remote computer or server. In the case of a remote computer, the remote computer may be connected to the user's computer through any type of network, including a local area network (LAN) or a wide area network (WAN), or may be connected to an external computer (e.g., via the Internet using an Internet service provider).

[0152] It should be understood by those skilled in the art that the modules or steps of the present invention described above can be implemented by a general-purpose computing device, they can be concentrated on a single computing device, or distributed on a network composed of multiple computing devices, optionally, they can be implemented by a program code executable by a computer device, so that they can be stored in a storage device and executed by the computing device, or they can be made into individual integrated circuit modules, or multiple modules or steps therein can be made into a single integrated circuit module for implementation. Thus, the present invention is not limited to any specific combination of hardware and software.

[0153] Note that the above are only preferred embodiments of the present invention and the technical principles used. Those skilled in the art will understand that the present invention is not limited to the specific embodiments described herein, and that various obvious changes, readjustments and substitutions can be made by those skilled in the art without departing from the scope of protection of the present invention. Therefore, although the present invention has been described in more detail through the above embodiments, the present invention is not limited to the above embodiments, and may include more other equivalent embodiments without departing from the concept of the present invention, and the scope of the present invention is determined by the scope of the appended claims.

Claims

1. A method for processing a consolidation task, characterized in that: The method comprises: Receiving the consolidation information of the items to be consolidated, generating a target consolidation task according to the consolidation information, and sending the target consolidation task to a target consolidation task executor; Receive and store feedback information on the progress of the consolidation task sent by the target consolidation task executor; In case of receiving a query request for the execution progress of the target consolidated transport task, sending the feedback information to the requesting party of the query request, so that the requesting party exchanges the return and exchange information of the items to be consolidated according to the feedback information; Acquire notification information of the return information interaction progress of the items to be consolidated, execute a consolidated transport task processing operation that matches the return information interaction progress, and synchronize the result of the consolidated transport task processing operation to the target consolidated transport task executor.

2. The method according to claim 1, characterized in that In the case where the notification information indicates that the items to be consolidated have entered the item return and exchange review process, executing a consolidated transport task processing operation that matches the return and exchange information interaction progress, and synchronizing the result of the consolidated transport task processing operation to the target consolidated transport task executor, includes: The target consolidation task is suspended, and a consolidation task suspension message is sent to the target consolidation task executor.

3. The method according to claim 1, characterized in that In the case where the notification information indicates that the return of the item to be consolidated is approved, executing a consolidated transport task processing operation that matches the return information interaction progress, and synchronizing the result of the consolidated transport task processing operation to the target consolidated transport task executor, includes: Query the return address information of the items to be consolidated and send the return address information to the target consolidation task executor.

4. The method according to claim 1, characterized in that: In the case where the notification information is a message that the return review of the item to be consolidated is not passed or the return is cancelled, executing a consolidated transport task processing operation that matches the return information interaction progress, and synchronizing the result of the consolidated transport task processing operation to the target consolidated transport task executor, includes: The target consolidation task is removed from the preset task page to be returned, and the target consolidation task and the task interaction controls associated with the target consolidation task are re-displayed on the preset consolidation task operation interaction interface; Sending a consolidation task recovery message of the target consolidation task to the target consolidation task executor.

5. A method for exchanging information about returned items, characterized in that: include: In the case of obtaining a return application for any consolidated transport item, sending a query request for the execution progress of the consolidated transport task corresponding to the consolidated transport item to the consolidated transport task processor, and obtaining feedback information on the execution progress of the corresponding consolidated transport task; Determining whether to accept the return application according to the feedback information; When it is determined that the return application is accepted, the review process of the return application is started and the corresponding review progress information is broadcast.

6. The method according to claim 5, characterized in that The determining whether to accept the return application according to the feedback information includes: In the case where the feedback information is information that the items have been combined and packaged or have been shipped, determining that the return application will not be accepted, and sending a return application non-acceptance information to the requester of the return application; When the feedback information is information that the items are not combined and packaged, it is determined that the return application is accepted.

7. A collection and transportation task processing device, characterized in that: include: A consolidation task establishment module, used to receive consolidation information of items to be consolidation, generate a target consolidation task according to the consolidation information, and send the target consolidation task to a target consolidation task executor; The consolidation task progress monitoring module is used to receive and store the feedback information on the execution progress of the consolidation task sent by the target consolidation task executor; A consolidation task progress feedback module is used to send the feedback information to the requester of the query request when receiving a query request for the execution progress of the target consolidation task, so that the requester can exchange the return and exchange information of the items to be consolidated according to the feedback information; The consolidation task processing module is used to obtain the notification information of the return information interaction progress of the items to be consolidated, execute the consolidation task processing operation matching the return information interaction progress, and synchronize the result of the consolidation task processing operation to the target consolidation task executor.

8. An item return information interaction device, characterized in that: include: A return request acquisition module is used to send a query request for the execution progress of the collective transport task corresponding to any collective transport item to the collective transport task processor when a return application for the collective transport item is obtained, and obtain feedback information on the execution progress of the corresponding collective transport task; A return request acceptance analysis module, used to determine whether to accept the return application according to the feedback information; The return application review module is used to start the review process of the return application and broadcast the corresponding review progress information when it is determined that the return application is accepted.

9. A consolidation task processing system, characterized in that: include: Item providers, item return information exchange parties, consolidated transport task processors, and consolidated transport task executors; The item provider is used to determine the consolidated transport information according to the consolidated transport selection operation of the user who has the item consolidated transport demand, and send the consolidated transport information to the consolidated transport task processor, and is also used to query the execution progress of the consolidated transport task corresponding to the consolidated transport item, and determine whether to open the return application permission of the associated item according to the execution progress of the consolidated transport task; The item return information interaction party is used to interact with the item provider and the consolidation task processing party to perform item return information and item consolidation task information interaction, so as to implement the item return information interaction method described in any one of claims 5-6; The consolidation task processing party is used to exchange item return information and item consolidation task information with the item provider, the item return information interaction party and the consolidation task executor, so as to implement the consolidation task processing method as described in any one of claims 1-4.

10. The system according to claim 9, characterized in that The consolidation task processor determines the calling address of the target information interaction interface according to the identification information of the consolidation task executor, and implements the information interaction process with the consolidation task executor based on the calling address.

11. A computer device, characterized in that: The computer device comprises: one or more processors; A memory for storing one or more programs; When the one or more programs are executed by the one or more processors, the one or more processors implement the consolidated transport task processing method as described in any one of claims 1-4, or the item return information interaction method as described in any one of claims 5-6.

12. A computer-readable storage medium having a computer program stored thereon, characterized in that: When the program is executed by a processor, it implements the method for processing consolidation tasks as described in any one of claims 1-4, or the method for interacting with item return information as described in any one of claims 5-6.

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