Early warning method and device for feedback information of timeliness task and storage medium

Abstract

The invention discloses an early warning method and device for feedback information of a timeliness task and a storage medium, and relates to the field of timeliness task monitoring. The method comprises the following steps: configuring timeliness task information according to a timeliness task, and generating a corresponding early warning task according to the timeliness task information; before the feedback time of the timeliness task, sending an early warning task to a feedback information generator of the sub-service which does not generate the feedback information; the feedback time is determined according to the initiation item generation time and the feedback duration. According to the invention, the corresponding early warning task can be automatically and intensively generated according to the timeliness task information and sent on time without switching each service system, so that the working efficiency is remarkably improved, the operation process is greatly simplified, and the method is convenient for users to use.

Description

Technical Field

[0001] The present invention relates to the field of time-sensitive task monitoring, and in particular to an early warning method, device and storage medium for feedback information of time-sensitive tasks. Background Art

[0002] Time-sensitive tasks refer to tasks that require feedback on the initiated items within a specified period of time. For example, if the initiated item is a complaint form, the complaint result needs to be fed back. In an e-commerce system, if an order must be shipped within 2 days, orders that do not have express delivery orders within 2 days need to be processed.

[0003] At present, the monitoring methods for time-sensitive tasks are generally:

[0004] After or when the specified deadline is approaching, the initiator submits the initiated matter to the business system where the initiated matter is located without feedback. The background receives the information and then processes it. This is not only inefficient, but also requires initiation and processing in various business systems; when the business corresponding to the time-sensitive task is a sub-business of a main business (such as the payment of social security and medical insurance, etc.), the operation is redundant and inconvenient to use. Summary of the invention

[0005] In view of the defects existing in the prior art, the technical problem solved by the present invention is: how to centrally and automatically warn the time-sensitive tasks of several sub-businesses belonging to the same main business, thereby improving work efficiency and simplifying the operation process.

[0006] To achieve the above objectives, in the first aspect, an embodiment of the present application provides a warning method for feedback information of a time-sensitive task, the method comprising the following steps: configuring time-sensitive task information according to the time-sensitive task, and generating a corresponding warning task according to the time-sensitive task information; before the feedback time of the time-sensitive task, sending a warning task to the feedback information generator of the sub-business that has not generated feedback information; the feedback time is determined according to the time when the initiating event is generated and the feedback duration.

[0007] In combination with the first aspect, in one implementation, the process of configuring timeliness task information for the timeliness task includes: generating timeliness task information in a timeliness task generation table, the timeliness task generation table includes initiating matters, initiating matter generation time, feedback information requirements and feedback duration.

[0008] In combination with the first aspect, in one embodiment, the process of sending an early warning task to the feedback information generator of the sub-business that has not generated feedback information before the feedback time of the timeliness task includes: determining whether the early warning task includes a specified sending time for the early warning task, and if so, sending the early warning task according to the specified sending time for the early warning task; otherwise, sending the early warning task according to a preset general sending cycle for the early warning task; the specified sending time for the early warning task is less than the corresponding feedback time, the general sending cycle for the early warning task is less than the minimum feedback duration, and the feedback duration is determined based on the creation time and feedback time of the initiated event.

[0009] In combination with the first aspect, in one implementation, when the warning task is sent according to the specified sending time of the warning task, the feedback time is determined before the warning task is generated; when the warning task is sent according to the general sending time of the warning task, the feedback time is determined before the warning task is generated or when the warning task is sent.

[0010] In combination with the first aspect, in one implementation, the process of sending the warning task includes: generating and executing corresponding SQL according to the warning task.

[0011] In conjunction with the first aspect, in one implementation, the specific process of the method includes:

[0012] S1: Set the general sending time of the warning task according to the general sending cycle of the warning task;

[0013] S2: Configure time-sensitive task information according to the time-sensitive tasks of each sub-business;

[0014] S3: Generate an early warning task according to the timeliness task information. If the early warning task includes the designated sending time of the early warning task, the designated sending time of the early warning task is used as the sending time of the current early warning task; if the early warning task does not include the designated sending time of the early warning task, the communication sending time of the early warning task is used as the sending time of the current early warning task;

[0015] S4: When the sending time of the current warning task arrives, the corresponding SQL is generated and executed according to the warning task.

[0016] On the second aspect, an embodiment of the present application provides an early warning system for feedback information of time-sensitive tasks, the system being used to: configure time-sensitive task information according to the time-sensitive tasks, and generate corresponding early warning tasks according to the time-sensitive task information; before the feedback time of the time-sensitive tasks, send early warning tasks to the feedback information generator of the sub-business that has not generated feedback information; the feedback time is determined based on the time when the initiating event is generated and the feedback duration.

[0017] In conjunction with the second aspect, in one implementation, the system includes:

[0018] A timeliness task information configuration module, which is used to: configure timeliness task information according to the timeliness task provided in the first aspect;

[0019] An early warning task generation module, which is used to: generate a corresponding early warning task according to the timeliness task information provided in the first aspect;

[0020] The early warning task sending module is used to: execute the first aspect to send an early warning task to the feedback information generator of the sub-business that has not generated feedback information before the feedback time of the timeliness task.

[0021] In the third aspect, an embodiment of the present application provides an early warning device for feedback information of a time-sensitive task, wherein the early warning device for feedback information of the time-sensitive task comprises a processor, a memory, and an early warning program for feedback information of the time-sensitive task stored in the memory and executable by the processor, wherein when the early warning program for feedback information of the time-sensitive task is executed by the processor, the method provided in the first aspect is implemented.

[0022] In a fourth aspect, an embodiment of the present application provides a computer-readable storage medium, on which is stored an early warning program for feedback information of time-sensitive tasks, and when the computer program is executed, the method provided in the first aspect is implemented.

[0023] Compared with the prior art, the advantages of the present invention are:

[0024] The present invention can process the timeliness task information of each sub-business and generate corresponding warning tasks according to the timeliness task information of each sub-business, and then send the warning task to the corresponding feedback information generator before the feedback time of the timeliness task to remind the generation of feedback information.

[0025] Therefore, compared with the prior art in which matters are initiated and processed in various business systems without feedback information, the present invention can automatically and centrally generate corresponding warning tasks based on time-sensitive task information and send them on time without switching between various business systems, thereby not only significantly improving work efficiency but also greatly simplifying the operation process and facilitating user use. BRIEF DESCRIPTION OF THE DRAWINGS

[0026] In order to more clearly illustrate the technical solutions in the embodiments of the present invention, the following briefly introduces the drawings required for use in the description of the embodiments. Obviously, the drawings described below are only some embodiments of the present invention. For ordinary technicians in this field, other drawings can be obtained based on these drawings without creative work.

[0027] Figure 1 Schematic diagram of a flow chart of a warning method for feedback information of time-sensitive tasks in an embodiment of the present invention;

[0028] Figure 2 A schematic diagram of the hardware structure of an early warning device for providing feedback information on time-sensitive tasks involved in an embodiment of the present application. DETAILED DESCRIPTION

[0029] In order to make the purpose, technical solution and advantages of the embodiments of the present application clearer, the technical solution in the embodiments of the present application will be clearly and completely described below in conjunction with the drawings in the embodiments of the present application. Obviously, the described embodiments are part of the embodiments of the present application, not all of the embodiments. Based on the embodiments in the present application, all other embodiments obtained by ordinary technicians in this field without making creative work are within the scope of protection of this application.

[0030] The flowcharts shown in the accompanying drawings are only examples and do not necessarily include all the contents and operations / steps, nor must they be executed in the order described. For example, some operations / steps may also be decomposed, combined or partially merged, so the actual execution order may change according to actual conditions.

[0031] In order to make the objectives, technical solutions and advantages of the present application clearer, the implementation methods of the present application will be further described in detail below with reference to the accompanying drawings.

[0032] In the first aspect, an embodiment of the present application provides an early warning method for feedback information of a time-sensitive task, the steps of the method comprising: configuring time-sensitive task information according to the time-sensitive tasks of each sub-business, the information including the initiating matter, the time when the initiating matter is generated, the feedback information requirements and the feedback duration; generating a corresponding early warning task according to the time-sensitive task information; sending an early warning task to the feedback information generator of the sub-business that has not generated feedback information before the feedback time of the time-sensitive task; the feedback time is determined according to the time when the initiating matter is generated and the feedback duration.

[0033] It can be seen from this that the present invention can process the timeliness task information of each sub-business in several ways, and generate corresponding early warning tasks based on the timeliness task information of each sub-business, and then send early warning tasks to the corresponding feedback information generator before the feedback time of the timeliness task to remind the generation of feedback information.

[0034] Therefore, compared with the prior art in which matters are initiated and processed in various business systems without feedback information, the present invention can automatically and centrally generate corresponding warning tasks based on time-sensitive task information and send them on time without switching between various business systems, thereby not only significantly improving work efficiency but also greatly simplifying the operation process and facilitating user use.

[0035] In one embodiment, the process of configuring time-sensitive task information according to the time-sensitive tasks of each sub-business in the above method includes: generating time-sensitive task information in a time-sensitive task generation table, the time-sensitive task generation table includes the initiated matter, the time when the initiated matter was generated, the feedback information requirements and the feedback duration. As shown in Table 1, taking the initiated matter as a complaint form as an example (feedback is required within 20 o'clock on the 5th working day at the latest), the time when the initiated matter was generated is the creation time of the complaint form, the feedback information requirement is the complaint result processing form, and the feedback duration is 5 working days.

[0036] Table 1. Time-sensitive task generation table

[0037]

[0038] In one embodiment, the process of sending an early warning task to the feedback information generator of the sub-business that has not generated feedback information before the feedback time of the timeliness task in the above method includes: determining whether the early warning task includes a specified sending time for the early warning task, and if so, sending the early warning task according to the specified sending time for the early warning task; otherwise, sending the early warning task according to a preset general sending cycle of the early warning task; the specified sending time of the early warning task is less than the corresponding feedback time, the general sending cycle of the early warning task is less than the minimum feedback duration, and the feedback duration is determined based on the creation time and feedback time of the initiated event.

[0039] Furthermore, when the warning task is sent according to the specified sending time of the warning task, since the specified sending time of the warning task must be earlier than the feedback time (that is, determined according to the feedback time), the feedback time needs to be determined before the warning task is generated; when the warning task is sent according to the general sending time of the warning task, the feedback time can be determined before the warning task is generated or when the warning task is sent.

[0040] It can be concluded that:

[0041] (1) If the feedback time is determined before the warning task is generated, the feedback time calculation process can be omitted when sending the warning task later, thus improving the sending efficiency. However, for some warning tasks that become invalid after being generated due to reasons such as cancellation of the initiated event, computing resources are wasted.

[0042] (2) By determining the feedback time when sending the warning task, the problem of wasting resources on calculating invalid warning tasks mentioned in point (1) above can be avoided. However, the sending efficiency will be reduced due to centralized sending and calculation.

[0043] Therefore, the time for sending the warning task and the time for feedback should be determined according to different needs.

[0044] In one embodiment, the process of sending the warning task in the above method includes: generating and executing a corresponding SQL (Structured Query Language) according to the warning task.

[0045] See below Figure 1 As shown, the method of the present invention is described through a specific embodiment.

[0046] S1: Set the general sending time of the warning task according to the general sending cycle of the warning task (23:30 every day).

[0047] S2: Configure time-sensitive task information according to the time-sensitive tasks of each sub-business. For a specific time-sensitive task generation table, see Table 1.

[0048] S3: Generate an early warning task based on the timeliness task information. If the early warning task includes a specified sending time, the early warning task specified sending time is used as the sending time of the current early warning task in the scheduling system. If the early warning task does not include a specified sending time, the early warning task communication sending time is used as the sending time of the current early warning task in the scheduling system.

[0049] S4: After the sending time of the current warning task arrives, the warning task is sent: the corresponding SQL (Structured Query Language) is generated and executed according to the warning task, and the warning data is stored in the timeliness warning data table. The timeliness warning data table corresponding to Table 1 is shown in Table 2.

[0050] Table 2. Timeliness warning data table

[0051]

[0052] On the second aspect, an embodiment of the present application also provides an early warning system for feedback information of time-sensitive tasks, the system being used to: configure time-sensitive task information according to the time-sensitive tasks of each sub-business, the information including the initiating matter, the time when the initiating matter is generated, the feedback information requirements and the feedback duration; generate a corresponding early warning task according to the time-sensitive task information; before the feedback time of the time-sensitive task, send an early warning task to the feedback information generator of the sub-business that has not generated feedback information; the feedback time is determined according to the time when the initiating matter is generated and the feedback duration.

[0053] Specifically, the system includes:

[0054] A timeliness task information configuration module, which is used to: configure timeliness task information according to the timeliness tasks of each sub-business mentioned in the first aspect;

[0055] An early warning task generation module, which is used to: generate a corresponding early warning task according to the timeliness task information mentioned in the first aspect;

[0056] The early warning task sending module is used to: execute the early warning task mentioned in the first aspect to send the feedback information generator of the sub-business that has not generated feedback information before the feedback time of the timeliness task.

[0057] On the third aspect, an embodiment of the present application provides an early warning device for feedback information of a time-sensitive task. The early warning device for feedback information of a time-sensitive task may be a personal computer (PC), a laptop computer, a server, or other device with data processing capabilities.

[0058] Reference Figure 2 , Figure 2 The hardware structure diagram of the early warning device for feedback information of time-sensitive tasks involved in the embodiment of the present application is shown in FIG. In the embodiment of the present application, the early warning device for feedback information of time-sensitive tasks may include a processor, a memory, a communication interface, and a communication bus.

[0059] The communication bus may be of any type and is used to interconnect the processor, the memory, and the communication interface.

[0060] The communication interface includes input / output (I / O) interface, physical interface and logical interface, etc., which are used to interconnect the components inside the early warning device for realizing feedback information of time-sensitive tasks, and the interface for interconnecting the early warning device with other devices (such as other computing devices or user devices) for realizing feedback information of time-sensitive tasks. The physical interface can be an Ethernet interface, a fiber optic interface, an ATM interface, etc.; the user device can be a display, a keyboard, etc.

[0061] The memory can be various types of storage media, such as random access memory (RAM), read-only memory (ROM), non-volatile RAM (NVRAM), flash memory, optical storage, hard disk, programmable ROM (PROM), erasable PROM (EPROM), electrically erasable PROM (EEPROM), etc.

[0062] The processor may be a general-purpose processor, which may call the early warning program of the feedback information of the time-sensitive task stored in the memory, and execute the early warning method of the feedback information of the time-sensitive task provided in the embodiment of the present application. For example, the general-purpose processor may be a central processing unit (CPU). The method executed when the early warning program of the feedback information of the time-sensitive task is called may refer to the various embodiments of the early warning method of the feedback information of the time-sensitive task of the present application, which will not be repeated here.

[0063] Those skilled in the art will understand that Figure 2 The hardware structure shown in the figure does not constitute a limitation on the present application, and may include more or fewer components than shown in the figure, or combine certain components, or arrange the components differently.

[0064] In a fourth aspect, an embodiment of the present application also provides a computer-readable storage medium.

[0065] The computer-readable storage medium of the present application stores an early warning program for feedback information of time-sensitive tasks, wherein when the early warning program for feedback information of time-sensitive tasks is executed by a processor, the steps of the early warning method for feedback information of time-sensitive tasks as described above are implemented.

[0066] Among them, the method implemented when the early warning program of feedback information of time-sensitive tasks is executed can refer to the various embodiments of the early warning method of feedback information of time-sensitive tasks in this application, and will not be repeated here.

[0067] It should be noted that the serial numbers of the above-mentioned embodiments of the present application are only for description and do not represent the advantages or disadvantages of the embodiments.

[0068] Through the description of the above implementation methods, those skilled in the art can clearly understand that the above-mentioned embodiment methods can be implemented by means of software plus a necessary general hardware platform, and of course by hardware, but in many cases the former is a better implementation method. Based on such an understanding, the technical solution of the present application is essentially or the part that contributes to the prior art can be embodied in the form of a software product, which is stored in a storage medium (such as ROM / RAM, disk, CD) as described above, and includes a number of instructions for a terminal device to execute the methods described in each embodiment of the present application.

[0069] The terms "including" and "having" and any variations thereof in the specification and claims of this application and the above-mentioned drawings are intended to cover non-exclusive inclusions. For example, a process, method, system, product or device that includes a series of steps or units is not limited to the listed steps or units, but optionally includes steps or units that are not listed, or optionally includes other steps or units inherent to these processes, methods, products or devices. The terms "first", "second" and "third" are used to distinguish different objects, etc., and do not represent a sequence, nor do they limit "first", "second" and "third" to different types.

[0070] In the description of the embodiments of the present application, "exemplary", "for example" or "for example" are used to indicate examples, illustrations or descriptions. Any embodiment or design described as "exemplary", "for example" or "for example" in the embodiments of the present application should not be interpreted as being more preferred or more advantageous than other embodiments or designs. Specifically, the use of words such as "exemplary", "for example" or "for example" is intended to present related concepts in a specific way.

[0071] In the description of the embodiments of the present application, unless otherwise specified, “ / ” means or, for example, A / B can mean A or B; the “and / or” in the text is merely a description of the association relationship of associated objects, indicating that three relationships may exist, for example, A and / or B can mean: A exists alone, A and B exist at the same time, and B exists alone. In addition, in the description of the embodiments of the present application, “multiple” refers to two or more than two.

[0072] In some processes described in the embodiments of the present application, multiple operations or steps that appear in a specific order are included, but it should be understood that these operations or steps may not be executed in the order in which they appear in the embodiments of the present application or in parallel, and the sequence number of the operation is only used to distinguish the different operations, and the sequence number itself does not represent any execution order. In addition, these processes may include more or fewer operations, and these operations or steps may be executed in sequence or in parallel, and these operations or steps may be combined.

[0073] Through the description of the above implementation methods, those skilled in the art can clearly understand that the above-mentioned embodiment methods can be implemented by means of software plus a necessary general hardware platform, and of course by hardware, but in many cases the former is a better implementation method. Based on such an understanding, the technical solution of the present application is essentially or the part that contributes to the prior art can be embodied in the form of a software product, which is stored in a storage medium (such as ROM / RAM, disk, CD) as described above, and includes a number of instructions for a terminal device to execute the methods described in each embodiment of the present application.

[0074] The above are only specific implementations of the embodiments of the present invention, but the protection scope of the embodiments of the present invention is not limited thereto. Any technician familiar with the technical field can easily think of various equivalent modifications or replacements within the technical scope disclosed in the embodiments of the present invention, and these modifications or replacements should be included in the protection scope of the embodiments of the present invention. Therefore, the protection scope of the embodiments of the present invention shall be based on the protection scope of the claims.

Claims

1. A warning method for feedback information of time-sensitive tasks, characterized in that: The method includes the following steps: configuring time-sensitive task information according to the time-sensitive task, generating a corresponding early warning task according to the time-sensitive task information; sending an early warning task to the feedback information generator of the sub-business that has not generated feedback information before the feedback time of the time-sensitive task; and determining the feedback time according to the time when the initiating event is generated and the feedback duration.

2. The early warning method for feedback information of time-sensitive tasks as claimed in claim 1, characterized in that: The process of configuring time-effectiveness task information includes: generating time-effectiveness task information in a time-effectiveness task generation table, wherein the time-effectiveness task generation table includes initiating matters, initiating matter generation time, feedback information requirements and feedback duration.

3. The early warning method for feedback information of time-sensitive tasks as claimed in claim 2, characterized in that: The process of sending an early warning task to the feedback information generator of the sub-business that has not generated feedback information before the feedback time of the timeliness task includes: determining whether the early warning task includes a specified sending time for the early warning task, and if so, sending the early warning task according to the specified sending time for the early warning task; otherwise, sending the early warning task according to a preset general sending cycle for the early warning task; the specified sending time for the early warning task is less than the corresponding feedback time, the general sending cycle for the early warning task is less than the minimum feedback duration, and the feedback duration is determined based on the creation time and feedback time of the initiated event.

4. The early warning method for feedback information of time-sensitive tasks as claimed in claim 3, characterized in that: When sending an early warning task according to the specified sending time of the early warning task, the feedback time is determined before the early warning task is generated; when sending an early warning task according to the general sending time of the early warning task, the feedback time is determined before the early warning task is generated or when the early warning task is sent.

5. The early warning method for feedback information of time-sensitive tasks as claimed in claim 4, characterized in that: The process of sending the warning task includes: generating and executing the corresponding SQL according to the warning task.

6. The early warning method for feedback information of time-sensitive tasks as claimed in claim 5, characterized in that: The specific process of this method includes: S1: Set the general sending time of the warning task according to the general sending cycle of the warning task; S2: Configure time-sensitive task information according to the time-sensitive tasks of each sub-business; S3: Generate an early warning task according to the timeliness task information. If the early warning task includes the designated sending time of the early warning task, the designated sending time of the early warning task is used as the sending time of the current early warning task; if the early warning task does not include the designated sending time of the early warning task, the communication sending time of the early warning task is used as the sending time of the current early warning task; S4: When the sending time of the current warning task arrives, the corresponding SQL is generated and executed according to the warning task.

7. An early warning system for feedback information of time-sensitive tasks, characterized by: The system is used to: configure time-sensitive task information according to time-sensitive tasks, generate corresponding warning tasks according to the time-sensitive task information; before the feedback time of the time-sensitive task, send a warning task to the feedback information generator of the sub-business that has not generated feedback information; The feedback time is determined based on the time when the matter was initiated and the duration of the feedback.

8. The early warning system for feedback information of time-sensitive tasks as claimed in claim 7, characterized in that: The system includes: A timeliness task information configuration module, which is used to: execute the configuration of timeliness task information according to the timeliness task as described in any one of claims 1 to 6; An early warning task generation module, which is used to: execute the generation of a corresponding early warning task according to timeliness task information as described in any one of claims 1 to 6; An early warning task sending module is used to: execute the method of sending an early warning task to a feedback information generator of a sub-business that has not generated feedback information before the feedback time of a time-sensitive task as described in any one of claims 1 to 6.

9. An early warning device for feedback information of time-sensitive tasks, characterized in that: The early warning device for feedback information of the timeliness task includes a processor, a memory, and an early warning program for feedback information of the timeliness task stored in the memory and executable by the processor, wherein when the early warning program for feedback information of the timeliness task is executed by the processor, the steps of the early warning method for feedback information of the timeliness task as described in any one of claims 1 to 6 are implemented.

10. A computer-readable storage medium, characterized in that: The computer-readable storage medium stores an early warning program for feedback information of time-sensitive tasks, wherein when the early warning program for feedback information of time-sensitive tasks is executed, the steps of the early warning method for feedback information of time-sensitive tasks as described in any one of claims 1 to 6 are implemented.

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