The invention discloses a
finite state inquiry method and
system based on a
large model and a
knowledge graph, and relates to the field of business handling, when there is a business handling intention, a
finite state machine sets an initial business state, and a large
language model analyzes, inputs and extracts keywords and demands to determine a current state; the user naturally converses with the big
language model, and the big model is guided to complete the process according to the
knowledge graph and the current state; when the user interrupts questions, the
large model answers the questions according to the
knowledge graph, and then the finite-state
machine records the state to help the user to seamlessly return and continue to
handle the questions; according to the method, the problem of
large model illusion is effectively solved, and the accuracy and stability of user intention judgment are improved; intelligent autonomous business handling without manual intervention is realized; the seamless
recovery process after the user interrupts questions at any time is supported, and the flexibility and coherence of business handling are enhanced; comprehensive knowledge coverage is ensured by means of a knowledge graph, and user questions are accurately answered; and meanwhile, the dependence on manual
business personnel is reduced, and the labor cost is reduced.