Smart home fault maintenance and user data management method

Abstract

The invention discloses a remote fault diagnosis and maintenance and user data management method for smart home equipment, and the method comprises the following steps: S1, enabling a user to fill in an online fault questionnaire through a preset smart home equipment user terminal after the smart home equipment breaks down; s2, receiving an online fault questionnaire, storing the online fault questionnaire in a user data management library, and generating user repair fault data; s3, performing data analysis on the user repair request fault data to obtain user structured fault information of the terminal equipment; s4, calling a preset fault self-checking model of the smart home equipment to carry out equipment fault self-checking to obtain equipment self-checking fault information; and S5, comprehensively analyzing the user structured fault information and the equipment self-inspection fault information, generating a preliminary fault analysis judgment and maintenance solution, automatically matching after-sales maintenance personnel, and completing equipment maintenance as soon as possible, thereby effectively reducing the labor cost and the communication cost, not only being accurate in fault positioning and improving the working efficiency, but also being lower in cost, and being suitable for popularization and application. And the flexibility is higher.

Description

Technical Field

[0001] The present invention relates to the field of smart home technology, and in particular to a smart home fault maintenance and user data management method. Background Art

[0002] With the rapid development of Internet of Things technology, smart homes have entered thousands of households, with a huge user base and usage. Therefore, the after-sales service and fault repair work of smart home products are also arduous. In real life, smart home equipment repairs are often encountered, but a set of accurate fault location and perfect maintenance processes have not yet been formed. At present, when a smart home fails, the user needs to call the manufacturer's fault repair phone, briefly describe the fault phenomenon, and then wait for the manufacturer's after-sales staff to contact the appointment time by phone. The maintenance personnel will check and confirm the fault on site. The maintenance personnel cannot accurately know the fault point before they come to the door, and the on-site investigation is inefficient and wastes manpower costs. Therefore, it is urgent to develop a smart home fault maintenance and user data management method to solve the above technical problems.

[0003] In view of this, the present invention is proposed. Summary of the invention

[0004] The purpose of the present invention is to provide a smart home fault maintenance and user data management method, which pre-sets a fault self-check program on the device terminal, automatically generates a fault self-check report through code, accurately locates the device fault point, and uses simple user-reported fault information to make the fault maintenance work more targeted, greatly improves work efficiency and labor costs, has broad application prospects, and is conducive to popularization and application.

[0005] In order to achieve the above object, the present invention provides a remote fault diagnosis and maintenance method and user data management method for smart home devices, comprising the following steps:

[0006] S1: After a smart home device fails, the user fills out an online fault questionnaire through a preset smart home device user terminal;

[0007] S2: Receive the online fault questionnaire and store it in the user data management library, and generate the user's fault report data;

[0008] S3: Analyze the user's reported fault data to obtain user structured fault information of the terminal device;

[0009] S4: calling a fault self-check model preset in the smart home device to perform a device fault self-check and obtain device self-check fault information;

[0010] S5: Comprehensively analyze the user's structured fault information and the equipment's self-test fault information, generate preliminary fault analysis and judgment and repair solutions, and automatically match after-sales maintenance personnel to complete equipment repair as soon as possible.

[0011] Preferably, in S1, the same type of equipment in the online fault questionnaire adopts the same questionnaire format, and the questionnaire data information is standardized.

[0012] Preferably, in S1, the online fault questionnaire is structured information parameters based on the user and the repaired equipment, which facilitates structured data storage and analysis.

[0013] Preferably, in said S2, the user's fault report data includes basic information of the user and the equipment and fault self-check information detected by the fault self-check program.

[0014] Preferably, in S3, the user structured fault information includes device type, location information and fault type.

[0015] Preferably, in said S4, the device self-check fault information includes device power supply status, device network connection status, device sensor self-check information and functional peripheral self-check information.

[0016] The present invention provides a smart home fault maintenance and user data management method, which has the following beneficial effects.

[0017] 1. With the present invention, users only need to fill in a remote questionnaire, such as geographic location, equipment type, etc. The equipment automatically uploads structured equipment fault information by running a fault self-check program, effectively reducing labor costs and communication costs.

[0018] 2. The present invention uses a preset fault self-checking program for the equipment to accurately locate the fault and report it to the system. This not only accurately locates the fault and improves work efficiency, but also reduces costs and increases flexibility.

[0019] 3. After a device fails, users can report the failure online, which is quick and convenient. At the same time, the fault information provided by users is in a unified format, which is convenient for structured analysis, processing and statistics. Equipment operation and maintenance personnel can efficiently analyze and accurately locate the cause of the problem based on structured data and remote self-inspection of the equipment, and propose targeted solutions, thereby improving efficiency. BRIEF DESCRIPTION OF THE DRAWINGS

[0020] Figure 1 A workflow diagram of a smart home fault maintenance and user data management method provided by the present invention. DETAILED DESCRIPTION

[0021] The present invention is further described below in conjunction with specific embodiments and drawings to help understand the content of the present invention.

[0022] like Figure 1As shown, it is a workflow diagram of a smart home fault maintenance and user data management method provided by the present invention. The remote fault diagnosis maintenance and user data management method of the smart home device includes the following steps:

[0023] S1: After a smart home device fails, the user fills out an online fault questionnaire through the preset smart home device user terminal; the same type of devices in the online fault questionnaire use the same questionnaire format, and the questionnaire data information is standardized. The online fault questionnaire is a structured information parameter based on the user and the repaired device, which facilitates data structured storage and analysis.

[0024] S2: receiving the online fault questionnaire and storing it in the user data management library, and generating the user repair fault data; the user repair fault data includes the user, basic information of the equipment and the fault self-check information detected by the fault self-check program.

[0025] S3: Analyze the user's reported fault data to obtain user structured fault information of the terminal device; the user structured fault information includes device type, location information and fault type.

[0026] S4: Calling the preset fault self-check model of the smart home device to perform device fault self-check and obtain device self-check fault information; the device self-check fault information includes device power supply status, device network connection status, device sensor self-check information and functional peripheral self-check information.

[0027] S5: Comprehensively analyze the user's structured fault information and the equipment's self-test fault information, generate preliminary fault analysis and judgment and repair solutions, and automatically match after-sales maintenance personnel to complete equipment repair as soon as possible.

[0028] With the present invention, users only need to fill out a remote questionnaire, such as geographic location, equipment type, etc., and submit a fault reporting application, which effectively reduces labor costs and communication costs. The present invention uses a preset fault self-check program for the equipment to accurately locate the fault and report it to the system. Not only does it accurately locate the fault and improve work efficiency, but it also has lower costs and higher flexibility. After a device fails, users can directly report the fault online, which is convenient and fast. At the same time, the fault information provided by the user is in a unified format, which is convenient for structured analysis, processing and statistics. Equipment operation and maintenance personnel can efficiently analyze and accurately locate the cause of the problem based on structured data and remote self-checking of the equipment, and propose targeted solutions, thereby improving efficiency.

[0029] The invention concept is described in detail using specific examples herein, and the description of the above embodiments is only used to help understand the core idea of ​​the invention. It should be pointed out that any obvious modification, equivalent substitution or other improvement made by a person of ordinary skill in the art without departing from the invention concept should be included in the protection scope of the present invention.

Claims

1. A remote fault diagnosis and maintenance method and user data management method for smart home devices, characterized in that: The steps include: S1: After a smart home device fails, the user fills out an online fault questionnaire through a preset smart home device user terminal; S2: Receive the online fault questionnaire and store it in the user data management library, and generate the user's fault report data; S3: Analyze the user's reported fault data to obtain user structured fault information of the terminal device; S4: calling a fault self-check model preset in the smart home device to perform a device fault self-check and obtain device self-check fault information; S5: Comprehensively analyze the user's structured fault information and the equipment's self-test fault information, generate preliminary fault analysis and judgment and repair solutions, and automatically match after-sales maintenance personnel to complete equipment repair as soon as possible.

2. A remote fault diagnosis and maintenance and user data management method for smart home devices according to claim 1, characterized in that: In S1, the same type of equipment in the online fault questionnaire uses the same questionnaire format, and the questionnaire data information is standardized.

3. A remote fault diagnosis and maintenance and user data management method for smart home devices according to claim 1, characterized in that: In S1, the online fault questionnaire is a structured information parameter based on the user and the repaired equipment, which is convenient for data structured storage and analysis.

4. A remote fault diagnosis and maintenance and user data management method for smart home devices according to claim 1, characterized in that: In S2, the user's fault report data includes basic information about the user and the device and fault self-check information detected by the fault self-check program.

5. The remote fault diagnosis and maintenance and user data management method of a smart home device according to claim 1, characterized in that: In S3, the user structured fault information includes device type, location information and fault type.

6. A remote fault diagnosis and maintenance and user data management method for smart home devices according to claim 1, characterized in that: In S4, the device self-check fault information includes the device power supply status, the device network connection status, the device sensor self-check information and the functional peripheral self-check information.

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