Heating service method and device, electronic equipment and storage medium

Abstract

The embodiment of the invention discloses a heating service method and device, electronic equipment and a storage medium, and the method comprises the steps: generating a plurality of business data groups in one-to-one correspondence with a plurality of service groups based on business data of a business subsystem in a heating system; determining a service group where a work order source user is located to obtain a target service group, wherein the work order source user is a source user of a service work order in the heating system; obtaining a business data group corresponding to the target service group to obtain target business data; and generating a service prompt based on the target business data so as to provide a heating service for the work order source user based on the service prompt. According to the embodiment of the invention, the utilization efficiency of the business data in the heating system can be improved, and the heating service quality is improved.

Description

Technical Field

[0001] The present invention relates to the field of heating technology, and in particular to a heating service method, device, electronic equipment and storage medium. Background Art

[0002] With the rapid development of my country's social economy, the heating area in cities and towns has increased rapidly, the demand for heating has become more vigorous, and the requirements for heating services have become higher and higher. In order to improve the service quality of heating services, service strategies can be formulated using the business data in the heating system to provide services to users. However, due to the large amount and complexity of business data in the heating system, the efficiency of business data utilization is low. Therefore, there is an urgent need for a heating service that can efficiently utilize the business data in the heating system to improve the quality of heating services. Summary of the invention

[0003] The embodiments of the present invention provide a heating service method, device, electronic device and storage medium, which can improve the utilization efficiency of business data in a heating system and improve the quality of heating services.

[0004] In a first aspect, an embodiment of the present invention provides a heating service method, comprising:

[0005] Based on the business data of the business subsystem in the heating system, a plurality of business data groups corresponding to the plurality of service groups are generated;

[0006] Determine the service group where the work order source user is located to obtain a target service group, wherein the work order source customer is the source user of the service work order in the heating system;

[0007] Acquire the service data group corresponding to the target service group to obtain target service data; and

[0008] A service prompt is generated based on the target business data to provide heating service to the work order source user based on the service prompt.

[0009] In a second aspect, an embodiment of the present invention provides a heating service device, comprising:

[0010] A business data group generating module, used for generating a plurality of business data groups corresponding to a plurality of service groups one by one based on the business data of the business subsystem in the heating system;

[0011] A target service group determination module, used for determining the service group where the work order source user is located to obtain a target service group, wherein the work order source customer is the source user of the service work order in the heating system;

[0012] a target service data acquisition module, configured to acquire the service data group corresponding to the target service group to obtain target service data; and

[0013] A service prompt generating module is used to generate a service prompt based on the target business data, so as to provide heating service to the work order source user based on the service prompt.

[0014] In a third aspect, an embodiment of the present invention further provides an electronic device, comprising a memory, a processor, and a computer program stored in the memory and executable on the processor, wherein when the processor executes the program, a heating service method as described in any one of the embodiments of the present invention is implemented.

[0015] In a fourth aspect, an embodiment of the present invention further provides a computer-readable storage medium having a computer program stored thereon, which, when executed by a processor, implements a heating service method as described in any one of the embodiments of the present invention.

[0016] A heating service method, device, electronic device and storage medium provided by an embodiment of the present invention can greatly improve the utilization efficiency of business data when providing services to heating users, thereby improving the quality of heating services, by first generating multiple business data groups corresponding one-to-one to multiple service groups, and obtaining corresponding business data groups according to the service group to which the work order source user belongs, as relevant business data relied upon when providing heating services to the corresponding work order source user. BRIEF DESCRIPTION OF THE DRAWINGS

[0017] In order to more clearly illustrate the technical solution of the present invention, the drawings required for use in the embodiments are briefly introduced below. It should be understood that the following drawings only show certain embodiments of the present invention and therefore should not be regarded as limiting the scope. For ordinary technicians in this field, other related drawings can be obtained based on these drawings without paying creative work.

[0018] Figure 1 is a flow chart of a heating service method provided by an embodiment of the present invention;

[0019] Figure 2 is another flow chart of the heating service method provided by an embodiment of the present invention;

[0020] Figure 3 is a structural schematic diagram of a heating service device provided by an embodiment of the present invention;

[0021] Figure 4 It is a structural schematic diagram of an electronic device provided by an embodiment of the present invention. DETAILED DESCRIPTION

[0022] In order to enable those skilled in the art to better understand the scheme of the present invention, the technical scheme in the embodiments of the present invention will be clearly and completely described below in conjunction with the drawings in the embodiments of the present invention. Obviously, the described embodiments are only part of the embodiments of the present invention, not all of the embodiments. Based on the embodiments of the present invention, all other embodiments obtained by ordinary technicians in this field without creative work should fall within the scope of protection of the present invention.

[0023] It should be noted that the terms "first", "second", etc. in the specification and claims of the present invention and the above-mentioned drawings are used to distinguish similar objects, and are not necessarily used to describe a specific order or sequence. It should be understood that the data used in this way can be interchanged where appropriate, so that the embodiments of the present invention described herein can be implemented in an order other than those illustrated or described herein. In addition, the terms "including" and "having" and any variations thereof are intended to cover non-exclusive inclusions, for example, a process, method, system, product or device that includes a series of steps or units is not necessarily limited to those steps or units that are clearly listed, but may include other steps or units that are not clearly listed or inherent to these processes, methods, products or devices.

[0024] Figure 1 The present invention provides a flow chart of a heating service method according to an embodiment of the present invention. The method can be executed by a heating service device according to an embodiment of the present invention. The device can be implemented in software and / or hardware. In a specific embodiment, the device can be integrated into an electronic device, such as a computer, a server, etc. The following embodiments will be described by taking the device integrated into an electronic device as an example. Figure 1 , the method may specifically include the following steps:

[0025] Step 101, based on the business data of the business subsystem in the heating system, generate multiple business data groups corresponding to multiple service groups. This step can facilitate determining target business data based on multiple pre-generated business data groups and multiple service groups and multiple business data groups.

[0026] Optionally, the above business subsystems include: heating production control system, payment system, heat metering and room temperature data collection system, and customer service and work order management system.

[0027] Optionally, the above-mentioned target business data include: heating production equipment operating parameters corresponding to the target service group, user heating payment data, user-side monitoring parameters, and / or business work orders.

[0028] Specifically, the service data corresponding to the users in each of the multiple service groups may be the same or related service data.

[0029] Optionally, the above process of generating multiple business data groups corresponding one-to-one to multiple service groups based on the business data of the business subsystem in the heating system can be executed through a pre-built data middle platform.

[0030] Optionally, the process of generating a plurality of business data groups corresponding one-to-one to a plurality of service groups based on the business data of the business subsystem in the heating system includes: adding a corresponding service group mark to each business data group.

[0031] Optionally, the process of generating a plurality of business data groups corresponding to a plurality of service groups one-to-one based on the business data of the business subsystem in the heating system includes:

[0032] The business data of the business subsystem is obtained through the data middle platform, the business data is preprocessed to obtain preprocessed data, and the preprocessed data is used to generate multiple business data groups.

[0033] Optionally, the process of obtaining the business data of the business subsystem through the data center includes:

[0034] Through the data middle platform, the associated original data of the heating production equipment operating parameters are obtained from the heating production control system; the associated original data of the user's heating payment data are obtained from the above-mentioned payment system; the associated original data of the user-side monitoring parameters are obtained from the above-mentioned heat metering and room temperature data collection system; and the associated original data of the business work order are obtained from the above-mentioned customer service and work order management system.

[0035] Specifically, the associated original data of the above-mentioned heating production equipment operating parameters may include: heat exchange station code, loop code, inlet and return water temperature, accumulated heat, accumulated flow, instantaneous heat, instantaneous flow, valve opening, collection time, heat exchange station geographic information, and / or equipment operating status and other data.

[0036] Specifically, the associated original data of the above-mentioned user heating payment data may include: user card number, user code, user's residential area, user's building, user's unit, user's household room, user's corresponding heat exchange station, user's loop, payment status over the years, heating status, heating area, and / or billing method and other data.

[0037] Specifically, the associated original data of the above-mentioned user-end monitoring parameters may include: user code, user-end device code, user-end room temperature, user-end valve status, user-end heating equipment status, user-end heat meter inlet and return water temperature, user-end heat meter cumulative flow and heat, user-end heat meter instantaneous flow and heat, and / or user-end temperature difference data.

[0038] Specifically, the associated original data of the above-mentioned business work orders may include: user ID, number of user calls, user address (community, building, unit, household room, heat exchange station, loop), number of work orders, work order type, order acceptance rate, work order completion rate, work order handling personnel, handling satisfaction, and / or follow-up results and other data.

[0039] Optionally, the process of preprocessing the business data to obtain preprocessed data includes: cleaning and integrating the above-mentioned heating production equipment operating parameters, user heating payment data, user-side monitoring parameters, and / or related original data of the business work order to obtain the above-mentioned preprocessed data.

[0040] Specifically, the above-mentioned associated original data may be subjected to operations such as removing duplicate data, processing missing values, unifying data formats, unifying data structures, correcting data errors, and processing abnormal values, and then subjected to standardization processing to obtain the above-mentioned pre-processed data. For example, for the inlet and return water temperatures in the associated original data of the operating parameters of the heating production equipment, operations such as removing duplicate data, processing missing values, unifying data formats, unifying data structures, correcting data errors, and processing abnormal values ​​may be performed, and then subjected to standardization processing to obtain the pre-processed inlet and return water temperatures.

[0041] Step 102, determine the service group where the work order source user is located to obtain a target service group, where the work order source customer is the source user of the service work order in the heating system. This step can help determine the business data group corresponding to the target service group from multiple business data groups.

[0042] Optionally, the process of determining the service group of the work order source user to obtain the target service group includes: obtaining the user flag of the work order source user corresponding to the service work order, determining the user group flag of the work order source user based on the user flag, and determining the target service group based on the user group flag.

[0043] Optionally, the process of determining the service group of the work order source user to obtain the target service group includes: obtaining the user flag of the work order source user corresponding to the service work order, determining the number of work orders of the work order source user based on the source user flag, and determining the target service group based on the number of work orders.

[0044] Optionally, the process of determining the service group of the work order source user to obtain the target service group includes: determining the target service group through the aforementioned data middle platform.

[0045] Step 103, obtaining a service data group corresponding to the target service group to obtain target service data. This step can be helpful in providing a service prompt for providing a corresponding service to the source user of the work order based on the target service data.

[0046] Optionally, the process of obtaining the target business data by obtaining the business data group corresponding to the target service group includes: obtaining the target business data by obtaining the business data group corresponding to the target service group through the data middle station.

[0047] Optionally, the process of acquiring the target service data by obtaining the service data group corresponding to the target service group includes: determining the target service data corresponding to the target service group from the aforementioned multiple service data groups based on the service group flag.

[0048] Step 104, generating a service prompt based on the target business data, so as to provide heating service to the work order source user based on the service prompt. Based on steps 101 to 103, this step generates a plurality of business data groups corresponding to a plurality of service groups one by one, and obtains the corresponding business data group according to the service group to which the work order source user belongs, as the relevant business data relied upon when providing heating service to the corresponding work order source user, which can greatly improve the utilization efficiency of business data when providing service to heating users, thereby improving the quality of heating service.

[0049] Optionally, the process of generating a service prompt based on the target business data includes: performing data analysis on the target business data to obtain a data analysis result, and generating a service prompt based on the data analysis result.

[0050] Optionally, the process of performing data analysis on the target business data to obtain data analysis results and generating service prompts based on the data analysis results includes:

[0051] Analyze whether there is abnormal data in the target business data; and when there is abnormal data in the target business data, generate service prompts for responding to the abnormal data, troubleshooting equipment faults, repairing equipment faults, and / or adjusting production scheduling.

[0052] Optionally, the above-mentioned analyzing whether there is abnormal data in the target business data includes: analyzing whether the inlet and return water temperature data in the target business data exceeds a preset temperature threshold.

[0053] Optionally, the above process of performing data analysis on the target business data to obtain data analysis results includes: analyzing whether a change pattern of the same operating parameter within a recent preset time period is in line with expectations.

[0054] Optionally, the above process of generating service prompts based on target business data to provide heating services to the work order source users based on the service prompts includes: generating service prompts based on target business data through the data middle platform.

[0055] Optionally, the heating service method provided by the embodiment of the present invention also includes: sending the above-mentioned service prompt to a service-related business subsystem to prompt corresponding business personnel to provide corresponding services to the work order source user based on the service prompt.

[0056] Specifically, the business subsystem related to the above services may be a customer service system, an equipment operation and maintenance system, or a heating production control system.

[0057] Optionally, the prompt information is a display screen of the target business data. For example, the target business data corresponding to the source user of the work order, including: the inlet and return water temperature and pressure of the heat exchange station, the valve opening of the heat exchange station, the room temperature, the flow and inlet and return water temperature of the heat meter, the household valve status, the information of the heating loop, and the payment information of the source customer of the work order can be displayed in the customer service system, so that the customer service staff can quickly understand the actual heating situation of the source customer of the work order, and the loop information, and reply to the service work order accordingly.

[0058] Optionally, the prompt information is a flashing prompt screen of abnormal data, or a protruding display screen. For example, the flashing prompt screen of abnormal data or the protruding display screen can be displayed in the equipment operation and maintenance system, so that equipment maintenance personnel can quickly locate abnormal equipment and perform equipment maintenance in time.

[0059] Optionally, the prompt information is a display screen or a prompt voice of the data analysis result corresponding to the target business data. For example, in the service work orders of a service group, more than a preset proportion of the service work orders involve the same problem. For example, if more than 30% of the service work orders of users in a community involve the problem of not being heated, a prompt screen or a prompt voice is generated in the heating production control system to enable the production dispatcher to appropriately increase the water supply temperature of the response community.

[0060] Specifically, the heating service method provided in the embodiment of the present invention can be executed by various service-related business subsystems, or can be executed by the aforementioned data middle platform.

[0061] The following further describes a heating service method provided by another embodiment of the present invention. Figure 2 As shown, the following steps may be included:

[0062] Step 201 : Based on the service type, the address of each heating user, and / or the heating loop where each heating user is located, each heating user of the heating system is grouped to obtain a plurality of service groups.

[0063] Specifically, for example, each heating user can be grouped according to the heat exchange station, community, building, unit, floor, household, and / or heating loop to which each heating user belongs, and the corresponding address or heating loop is used as the grouping mark of each service group.

[0064] Specifically, for example, each heating user can be grouped according to whether they are special service users. For example, users such as schools and nursing homes can be identified as special service users, and the corresponding service type can be used as the grouping mark of each service group.

[0065] Step 202: Based on the business data of the business subsystem in the heating system, generate a plurality of business data groups corresponding to the plurality of service groups one by one.

[0066] Step 203, determine the service group to which the work order source user belongs to obtain the target service group, and the work order source customer is the source user of the service work order in the heating system.

[0067] Optionally, the determining the service group to which the work order source user belongs to obtain the target service group includes:

[0068] The target service grouping is determined according to the service type of the service work order, the address of the source user of the work order, and / or the heating loop where the source customer of the work order is located.

[0069] Step 204: Acquire the service data group corresponding to the target service group to obtain the target service data.

[0070] Specifically, the target business data can be obtained by determining the business data group corresponding to the target service group from multiple business data groups based on the grouping mark of the target service group, such as the community name or heating loop mark, and the service grouping mark added to each business data group.

[0071] Step 205, generating a service prompt based on the target business data, so as to provide heating service to the work order source user based on the service prompt.

[0072] The embodiments of the present invention can accurately group each heating user based on the service type, the address of each heating user, and / or the heating loop in which each heating user is located, so that the business data grouping corresponding to each service group can meet the data requirements for providing high-quality heating services to the corresponding users.

[0073] Figure 3 is a structural diagram of a heating service device provided in an embodiment of the present invention, and the device is suitable for executing the heating service method provided in an embodiment of the present invention. Figure 3 As shown, the device may specifically include:

[0074] The business data grouping generation module 301 is used to generate multiple business data groups corresponding to multiple service groups based on the business data of the business subsystem in the heating system. This module can help determine the target business data based on multiple pre-generated business data groups and multiple service groups and multiple business data groups.

[0075] Optionally, the above business subsystems include: heating production control system, payment system, heat metering and room temperature data collection system, and customer service and work order management system.

[0076] Optionally, the above-mentioned target business data include: heating production equipment operating parameters corresponding to the target service group, user heating payment data, user-side monitoring parameters, and / or business work orders.

[0077] Optionally, the above-mentioned business data grouping generation module 301 can be specifically used to obtain business data of the business subsystem through the data middle platform, preprocess the business data to obtain preprocessed data, and generate multiple business data groups using the preprocessed data.

[0078] The target service group determination module 302 is used to determine the service group of the work order source user to obtain the target service group, where the work order source customer is the source user of the service work order in the heating system. This module can help determine the business data group corresponding to the target service group from multiple business data groups.

[0079] The target business data acquisition module 303 is used to acquire the business data group corresponding to the target service group to obtain the target business data. This module can be helpful in providing a service prompt for the source user of the work order with the corresponding service based on the target business data.

[0080] The service prompt generation module 304 is used to generate service prompts based on the target business data, so as to provide heating services to the work order source user based on the service prompts. This module is combined with modules 301 to 303, and can generate multiple business data groups corresponding to multiple service groups one by one, and obtain the corresponding business data groups according to the service groups to which the work order source user belongs, as the relevant business data relied on when providing heating services to the corresponding work order source user, which can greatly improve the utilization efficiency of business data when providing services to heating users, thereby improving the quality of heating services.

[0081] Optionally, the service prompt generating module 304 can be specifically used to perform data analysis on target business data to obtain data analysis results, and generate service prompts based on the data analysis results.

[0082] Optionally, the service prompt generation module 304 can be specifically used to analyze whether there is abnormal data in the target business data; and when there is abnormal data in the target business data, generate service prompts for responding to the abnormal data, troubleshooting equipment faults, repairing equipment faults, and / or adjusting production scheduling.

[0083] Optionally, the heating service device provided by the embodiment of the present invention also includes: a grouping module, which is used to group the heating users of the heating system to obtain multiple service groups based on the service type, the address of each heating user, and / or the heating loop where each heating user is located.

[0084] Optionally, the aforementioned target service group determination module 302 can be specifically used to determine the target service group according to the service type of the service work order, the address of the work order source user, and / or the heating loop where the work order source customer is located.

[0085] Those skilled in the art can clearly understand that for the convenience and simplicity of description, only the division of the above-mentioned functional modules is used as an example for illustration. In actual applications, the above-mentioned functions can be assigned to different functional modules as needed, that is, the internal structure of the device is divided into different functional modules to complete all or part of the functions described above. The specific working process of the functional modules described above can refer to the corresponding process in the aforementioned method embodiment, and will not be repeated here.

[0086] An embodiment of the present invention further provides an electronic device, comprising a memory, a processor, and a computer program stored in the memory and executable on the processor, wherein when the processor executes the program, the heating service method provided in any of the above embodiments is implemented.

[0087] An embodiment of the present invention further provides a computer-readable medium having a computer program stored thereon, and when the program is executed by a processor, the heating service method provided by any of the above embodiments is implemented.

[0088] An embodiment of the present invention further provides a computer program product, including a computer program, which, when executed by a processor, implements the heating service method as described in any one of the embodiments of the present invention.

[0089] Reference below Figure 4 , which shows a schematic diagram of the structure of a computer system 400 of an electronic device suitable for implementing an embodiment of the present invention. Figure 4 The electronic device shown is only an example and should not bring any limitation to the functions and scope of use of the embodiments of the present invention.

[0090] like Figure 4As shown, the computer system 400 includes a central processing unit (CPU) 401, which can perform various appropriate actions and processes according to a program stored in a read-only memory (ROM) 402 or a program loaded from a storage part 408 into a random access memory (RAM) 403. In the RAM 403, various programs and data required for the operation of the system 400 are also stored. The CPU 401, the ROM 402, and the RAM 403 are connected to each other via a bus 404. An input / output (I / O) interface 405 is also connected to the bus 404.

[0091] The following components are connected to the I / O interface 405: an input section 406 including a keyboard, a mouse, etc.; an output section 407 including a cathode ray tube (CRT), a liquid crystal display (LCD), etc., and a speaker, etc.; a storage section 408 including a hard disk, etc.; and a communication section 409 including a network interface card such as a LAN card, a modem, etc. The communication section 409 performs communication processing via a network such as the Internet. A drive 410 is also connected to the I / O interface 405 as needed. A removable medium 411, such as a magnetic disk, an optical disk, a magneto-optical disk, a semiconductor memory, etc., is installed on the drive 410 as needed, so that a computer program read therefrom is installed into the storage section 408 as needed.

[0092] In particular, according to the embodiments disclosed in the present invention, the process described above with reference to the flowchart can be implemented as a computer software program. For example, the embodiments disclosed in the present invention include a computer program product, which includes a computer program carried on a computer-readable medium, and the computer program includes a program code for executing the method shown in the flowchart. In such an embodiment, the computer program can be downloaded and installed from the network through the communication part 409, and / or installed from the removable medium 411. When the computer program is executed by the central processing unit (CPU) 401, the above-mentioned functions defined in the system of the present invention are executed.

[0093] It should be noted that the computer-readable medium shown in the present invention may be a computer-readable signal medium or a computer-readable storage medium or any combination of the above two. The computer-readable storage medium may be, for example, but not limited to, an electrical, magnetic, optical, electromagnetic, infrared, or semiconductor system, device or device, or any combination of the above. More specific examples of computer-readable storage media may include, but are not limited to: an electrical connection with one or more wires, a portable computer disk, a hard disk, a random access memory (RAM), a read-only memory (ROM), an erasable programmable read-only memory (EPROM or flash memory), an optical fiber, a portable compact disk read-only memory (CD-ROM), an optical storage device, a magnetic storage device, or any suitable combination of the above. In the present invention, a computer-readable storage medium may be any tangible medium containing or storing a program that can be used by or in combination with an instruction execution system, device or device. In the present invention, a computer-readable signal medium may include a data signal propagated in a baseband or as part of a carrier wave, which carries a computer-readable program code. This propagated data signal may take a variety of forms, including but not limited to electromagnetic signals, optical signals, or any suitable combination of the above. Computer-readable signal media may also be any computer-readable medium other than computer-readable storage media, which may send, propagate or transmit a program for use by or in conjunction with an instruction execution system, apparatus or device. The program code contained on the computer-readable medium may be transmitted using any appropriate medium, including but not limited to: wireless, wire, optical cable, RF, etc., or any suitable combination of the above.

[0094] The flow chart and block diagram in the accompanying drawings illustrate the possible architecture, function and operation of the system, method and computer program product according to various embodiments of the present invention. In this regard, each box in the flow chart or block diagram can represent a module, a program segment, or a part of a code, and the above-mentioned module, program segment, or a part of a code contains one or more executable instructions for realizing the specified logical function. It should also be noted that in some alternative implementations, the functions marked in the box can also occur in a different order from the order marked in the accompanying drawings. For example, two boxes represented in succession can actually be executed substantially in parallel, and they can sometimes be executed in the opposite order, depending on the functions involved. It should also be noted that each box in the block diagram or flow chart, and the combination of the boxes in the block diagram or flow chart can be implemented with a dedicated hardware-based system that performs a specified function or operation, or can be implemented with a combination of dedicated hardware and computer instructions.

[0095] The modules and / or units involved in the embodiments of the present invention may be implemented by software or hardware. The modules and / or units described may also be arranged in a processor, for example, it may be described as follows: a processor includes a service data grouping generation module, a target service grouping determination module, a target service data acquisition module, and a service prompt generation module. The names of these modules do not, in some cases, constitute limitations on the modules themselves.

[0096] As another aspect, the present invention also provides a computer-readable medium, which may be included in the device described in the above embodiment; or it may exist independently and not be assembled into the device. The above computer-readable medium carries one or more programs, and when the above one or more programs are executed by a device, the device can achieve: based on the business data of the business subsystem in the heating system, generate multiple business data groups corresponding to multiple service groups one by one; determine the service group where the work order source user is located to obtain the target service group, and the work order source customer is the source user of the service work order in the heating system; obtain the business data group corresponding to the target service group to obtain the target business data; and generate a service prompt based on the target business data to provide heating service to the work order source user based on the service prompt.

[0097] The above specific implementations do not constitute a limitation on the protection scope of the present invention. It should be understood by those skilled in the art that various modifications, combinations, sub-combinations and substitutions may occur depending on design requirements and other factors. Any modification, equivalent substitution and improvement made within the spirit and principle of the present invention shall be included in the protection scope of the present invention.

Claims

1. A heating service method, characterized in that: include: Based on the business data of the business subsystem in the heating system, a plurality of business data groups corresponding to the plurality of service groups are generated; Determine the service group where the work order source user is located to obtain a target service group, wherein the work order source customer is the source user of the service work order in the heating system; Acquire the service data group corresponding to the target service group to obtain target service data; as well as A service prompt is generated based on the target business data to provide heating service to the work order source user based on the service prompt.

2. The heating service method according to claim 1, characterized in that: The generating of a plurality of business data groups corresponding to a plurality of service groups in a one-to-one manner based on the business data of the business subsystem in the heating system comprises: The business data of the business subsystem is obtained through the data middle platform, the business data is preprocessed to obtain preprocessed data, and the preprocessed data is used to generate the multiple business data groups.

3. The heating service method according to claim 1, characterized in that: The generating of a service prompt based on the target business data includes: The target business data is analyzed to obtain a data analysis result, and the service prompt is generated based on the data analysis result.

4. The heating service method according to claim 1, characterized in that: Before generating a plurality of business data groups corresponding to a plurality of service groups one by one based on the business data of the business subsystem in the heating system, the heating service method further comprises: Based on the service type, the address of each heating user, and / or the heating loop where each heating user is located, each heating user of the heating system is grouped to obtain the multiple service groups.

5. The heating service method according to claim 4, characterized in that: The determining the service group where the work order source user is located to obtain the target service group includes: The target service group is determined according to the service type of the service work order, the address of the work order source user, and / or the heating loop where the work order source customer is located.

6. The heating service method according to claim 3, characterized in that: The performing data analysis on the target business data to obtain a data analysis result, and generating the service prompt based on the data analysis result, includes: Analyzing whether there is abnormal data in the target business data; and When abnormal data exists in the target business data, a service prompt is generated for responding to the abnormal data, troubleshooting equipment failures, repairing equipment failures, and / or adjusting production scheduling.

7. The heating service method according to claim 1, characterized in that: The business subsystem includes: heating production control system, payment system, heat metering and room temperature data collection system, and customer service and work order management system; The target business data includes: heating production equipment operating parameters corresponding to the target service group, user heating payment data, user-side monitoring parameters, and / or business work orders.

8. A heating service device, characterized in that: include: A business data group generating module, used for generating a plurality of business data groups corresponding to a plurality of service groups one by one based on the business data of the business subsystem in the heating system; A target service group determination module, used for determining the service group where the work order source user is located to obtain a target service group, wherein the work order source customer is the source user of the service work order in the heating system; A target service data acquisition module, used to acquire the service data group corresponding to the target service group to obtain target service data; as well as A service prompt generating module is used to generate a service prompt based on the target business data, so as to provide heating service to the work order source user based on the service prompt.

9. An electronic device comprising a memory, a processor, and a computer program stored in the memory and executable on the processor, wherein: When the processor executes the program, the heating service method according to any one of claims 1 to 7 is implemented.

10. A computer-readable storage medium having a computer program stored thereon, characterized in that: When the program is executed by a processor, the heating service method according to any one of claims 1 to 7 is implemented.

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