User authority management method and system, electronic equipment and medium
By obtaining user information and basic dispute information and determining the type of dispute charges based on pre-set payment judgment rules, the problem of rough judgment logic of free charging services in the existing technology is solved, and the difference between paid users and free users is achieved Service improves the experience of paid users.
Patent Information
- Application Number
- CN202411556113.X
- Authority / Receiving Office
- CN · China
- Patent Type
- Applications(China)
- Current Assignee / Owner
- Filing Date
- 2024-11-04
- Publication Date
- 2025-02-14
AI Technical Summary
The existing technology has a relatively broad logic in determining free paid services, resulting in some cases where free functions should be provided using paid functions, which affects the experience of paid users.
By responding to user operations, user information and basic dispute information are obtained, and the type of fees for disputes is determined based on pre-set payment judgment rules. If it is a paid dispute, enter the element information submission page; if it is a free dispute, a prompt message will be displayed.
It has achieved differentiated services for paid users and free users, and improved the experience of paid users.
Smart Images
Figure CN119444335A_ABST
Abstract
Description
Technical Field
[0001] The present invention relates to the technical field of user management, and in particular to a user authority management method, system, electronic equipment and medium. Background Art
[0002] The litigation service side does not have a prominent differentiation between free and paid services, and the judgment logic of free and paid services of the online products is relatively rough, which will cause some cases that should provide free functions to also use paid functions, resulting in a poor user experience for paid users. Summary of the invention
[0003] In view of this, the purpose of the present invention is to provide a user rights management method, system, electronic device and medium to provide differentiated services to paying users and free users and enhance the experience of paying users.
[0004] In order to achieve the above object, the technical solution adopted by the present invention is as follows:
[0005] In a first aspect, the present invention provides a user authority management method, comprising: in response to a first operation of a logged-in user, entering a new dispute page, obtaining the user information of the logged-in user and the basic dispute information entered by the logged-in user on the new dispute page; in response to a second operation of the logged-in user, determining the dispute charging type of the dispute based on the user information of the logged-in user, the basic dispute information entered by the logged-in user, and a pre-set payment determination rule; if the dispute charging type of the dispute is a paid dispute, entering an element information submission page so that the logged-in user enters the element information of the paid dispute on the element information submission page; if the dispute charging type of the dispute is a free dispute, displaying a prompt message to prompt the logged-in user that the basic dispute information of the free dispute has been saved.
[0006] In one embodiment, the dispute charging type of the dispute is determined based on the user information of the logged-in user, the basic information of the dispute input by the logged-in user, and the pre-set payment determination rules, including: determining the affiliated enterprise or affiliated law firm of the logged-in user based on the user information of the logged-in user, and determining the contract signing model and payment cause of the affiliated enterprise or affiliated law firm; determining the dispute charging type of the dispute based on the basic information of the dispute input by the logged-in user, the contract signing model and payment cause of the affiliated enterprise or affiliated law firm.
[0007] In one embodiment, the dispute charging type of the dispute is determined based on the basic dispute information input by the logged-in user, the contract model of the affiliated enterprise or the affiliated law firm, and the payment cause, including: if the contract model of the affiliated enterprise of the logged-in user is full payment, the dispute charging type of the dispute is determined to be a fee dispute; if the contract model of the affiliated enterprise of the logged-in user is partial payment, and the cause of the dispute belongs to the payment cause of the affiliated enterprise, the dispute charging type of the dispute is determined to be a fee dispute; if the affiliated enterprise of the logged-in user is an unsigned user, the associated enterprise of the dispute is determined, and if the contract model of the associated enterprise of the dispute is full payment, the dispute charging type of the dispute is determined to be a fee dispute; if the affiliated enterprise of the logged-in user is an unsigned user, the associated enterprise of the dispute is determined, and if the contract model of the associated enterprise of the dispute is partial payment, and the cause of the dispute belongs to the payment cause of the associated enterprise of the dispute, the dispute charging type of the dispute is determined to be a fee dispute; if the contract model of the affiliated law firm of the logged-in user is full payment, the dispute charging type of the dispute is determined to be a fee dispute. The type is a fee dispute; if the contract mode of the law firm to which the logged-in user belongs is partial payment, then determine whether there are any paid agents of the law firm among the affiliated enterprises of the dispute. If there are paid agents of the law firm among the affiliated enterprises of the dispute, and the cause of the dispute belongs to the payment cause of the paid agent of the law firm, then determine that the fee type of the dispute is a fee dispute; if the law firm to which the logged-in user belongs is an unsigned user, then determine whether there are any agents of the law firm among the affiliated enterprises of the dispute. If there are agents of the law firm among the affiliated enterprises of the dispute, and the contract mode of the agent is full payment, then determine that the fee type of the dispute is a fee dispute; if the law firm to which the logged-in user belongs is an unsigned user, then determine whether there are any agents of the law firm among the affiliated enterprises of the dispute. If there are agents of the law firm among the affiliated enterprises of the dispute, and the contract mode of the agent is partial payment, then determine whether the cause of the dispute belongs to the payment cause of the agent. If so, determine that the fee type of the dispute is a fee dispute.
[0008] In one embodiment, if the dispute charging type of the dispute is a payment dispute, after entering the element information submission page, it also includes: uploading the element information according to a preset template; performing a format check on the element information, and after the check is completed, entering the evidence information submission page in response to a third operation of the logged-in user; wherein the element information includes at least: a date format element, a floating point element, an identity document element, and an amount element.
[0009] In one embodiment, after entering the evidence information submission page in response to the third operation of the logged-in user, it also includes: generating and downloading prosecution documents in response to the logged-in user's operation on the generate prosecution documents component; downloading an empty evidence folder in response to the logged-in user's operation on the download empty evidence folder component; uploading evidence packages in batches in response to the logged-in user's operation on the upload evidence component; uploading evidence verification information in response to the logged-in user's operation on the upload evidence verification information component, and verifying the evidence packages based on the evidence verification information.
[0010] In one embodiment, if the dispute fee type of the dispute is a free dispute, after displaying the prompt information, it also includes: responding to the fourth operation of the logged-in user, entering the case addition page, and responding to the input operation of the logged-in user, obtaining the party information, case information and evidence materials of the dispute.
[0011] In one embodiment, it also includes: based on the user information of the logged-in user, displaying corresponding disputes to the logged-in user; wherein, if the logged-in user is an enterprise, all disputes in which the enterprise is the plaintiff are displayed; if the logged-in user is an enterprise employee, all disputes of the enterprise submitted or represented by the enterprise employees are displayed; if the logged-in user is a law firm, all disputes submitted or represented by the law firm are displayed; if the logged-in user is a lawyer of the law firm, all disputes submitted or represented by the lawyers of the law firm are displayed; for paid disputes, VIP services are provided to the logged-in user; wherein the VIP services include at least: downloading of prosecution documents, downloading of case documents, downloading of evidence, downloading of the latest element table, element updating and batch correction.
[0012] In a second aspect, the present invention provides a user rights management system, comprising: an information acquisition module, for responding to a first operation of a logged-in user, entering a new dispute page, and acquiring the user information of the logged-in user and the basic dispute information entered by the logged-in user on the new dispute page; a dispute charging type determination module, for responding to a second operation of the logged-in user, and determining the dispute charging type of the dispute based on the user information of the logged-in user, the basic dispute information entered by the logged-in user, and a pre-set payment determination rule; a paid dispute module, for entering an element information submission page if the dispute charging type of the dispute is a paid dispute, so that the logged-in user can enter the element information of the paid dispute on the element information submission page; a free dispute module, for displaying a prompt message if the dispute charging type of the dispute is a free dispute, to prompt the logged-in user that the basic dispute information of the free dispute has been saved.
[0013] In a third aspect, the present invention provides an electronic device comprising a processor and a memory, wherein the memory stores computer-executable instructions that can be executed by the processor, and the processor executes the computer-executable instructions to implement the steps of any one of the methods provided in the first aspect above.
[0014] In a fourth aspect, the present invention provides a computer-readable storage medium having a computer program stored thereon, and when the computer program is executed by a processor, the steps of any one of the methods provided in the first aspect are executed.
[0015] The present invention brings the following beneficial effects:
[0016] The user rights management method, system, electronic device and medium provided by the present invention first respond to the first operation of the logged-in user, enter the new dispute page, obtain the user information of the logged-in user and the basic information of the dispute entered by the logged-in user on the new dispute page; then respond to the second operation of the logged-in user, determine the dispute charging type of the dispute based on the user information of the logged-in user, the basic information of the dispute entered by the logged-in user and the pre-set payment determination rules; if the dispute charging type of the dispute is a paid dispute, enter the element information submission page so that the logged-in user can enter the element information of the paid dispute on the element information submission page; if the dispute charging type of the dispute is a free dispute, display a prompt message to prompt the logged-in user that the basic information of the free dispute has been saved. The above method can determine the dispute charging type of the dispute in combination with the user information of the logged-in user, the basic information of the dispute entered by the logged-in user and the pre-set payment determination rules, and provide different services for paid disputes and free disputes, thereby improving the experience of paying users.
[0017] Other features and advantages of the present invention will be described in the following description, and partly become apparent from the description, or understood by practicing the present invention. The purpose and other advantages of the present invention are realized and obtained by the structures particularly pointed out in the description, claims and drawings.
[0018] In order to make the above-mentioned objects, features and advantages of the present invention more obvious and easy to understand, preferred embodiments are given below and described in detail with reference to the accompanying drawings. BRIEF DESCRIPTION OF THE DRAWINGS
[0019] In order to more clearly illustrate the specific implementation methods of the present invention or the technical solutions in the prior art, the drawings required for use in the specific implementation methods or the description of the prior art will be briefly introduced below. Obviously, the drawings described below are some implementation methods of the present invention. For ordinary technicians in this field, other drawings can be obtained based on these drawings without paying creative work.
[0020] Figure 1 A flowchart of a user rights management method provided by an embodiment of the present invention;
[0021] Figure 2 A customer information maintenance logic diagram provided by an embodiment of the present invention;
[0022] Figure 3 A schematic diagram of a dispute charging type determination logic provided by an embodiment of the present invention;
[0023] Figure 4 A data personalized display logic schematic diagram provided by an embodiment of the present invention;
[0024] Figure 5 Another data personalized display logic schematic diagram provided by an embodiment of the present invention;
[0025] Figure 6 A schematic diagram of the structure of a user rights management system provided by an embodiment of the present invention;
[0026] Figure 7 A schematic diagram of the structure of an electronic device provided by an embodiment of the present invention. DETAILED DESCRIPTION
[0027] In order to make the purpose, technical solution and advantages of the embodiments of the present invention clearer, the technical solution of the present invention will be clearly and completely described below in conjunction with the accompanying drawings. Obviously, the described embodiments are part of the embodiments of the present invention, not all of the embodiments. Based on the embodiments of the present invention, all other embodiments obtained by ordinary technicians in this field without creative work are within the scope of protection of the present invention.
[0028] At present, the differentiated free and paid services on the litigation service side are not prominent, and the judgment logic of free and paid products on the line is relatively rough, which will cause some cases that should provide free functions to also use paid functions, resulting in a poor user experience for paid users.
[0029] Based on this, the user rights management method, system, electronic device and medium provided in the embodiments of the present invention can provide differentiated services to paying users and free users, thereby improving the experience of paying users.
[0030] To facilitate understanding of this embodiment, a user rights management method disclosed in an embodiment of the present invention is first introduced in detail. The method can be executed by an electronic device, such as a smart phone, a computer, a tablet computer, etc. Figure 1 The flowchart of a user rights management method shown in FIG. 1 illustrates that the method mainly includes the following steps S101 to S104:
[0031] Step S101: In response to the first operation of the logged-in user, enter the new dispute page, obtain the user information of the logged-in user and the basic dispute information entered by the logged-in user on the new dispute page.
[0032] In one embodiment, after logging into the litigation service system, the user can click "Create a New Dispute" (i.e., the first operation) to enter basic information about the dispute, such as: dispute name, agency company, product name, case cause, jurisdiction court, dispute description, agent type (employee agent, lawyer agent, mixed agent), etc.
[0033] Step S102: In response to the second operation of the logged-in user, the dispute charging type of the dispute is determined based on the user information of the logged-in user, the basic information of the dispute input by the logged-in user, and the pre-set payment determination rules.
[0034] In one implementation, the business manager or customer contact person can maintain customers in advance in the Apollo_Customer Management module. For specific maintenance logic, see Figure 2 Specifically, a new [Contract Information] module can be added to the customer details page, and the [Service Term], [Service Type] (fully paid or partially paid), [Payment Range] and other contents can be displayed on the contract information page. The [Payment Range] field is only displayed when the service type is "partially paid". The format of information displayed by the law firm is: "The represented enterprise for paid services, the paid case of the represented enterprise;...", and the format of information displayed by the enterprise is: "The paid case of the enterprise".
[0035] In an embodiment of the present invention, the contract signing modes of a client are divided into two types: full payment and partial payment. When the client is first-level classified as a law firm, and the contract content of the law firm client is "partial payment", it is necessary to record the represented enterprise for its paid services and its corresponding payment case. The scope of adding the represented enterprise is clients classified as "bank", "non-bank financial institution" and "other enterprises"; when the client is first-level classified as "bank", "non-bank financial institution" and "other enterprises", and the contract content of the corporate client is "partial payment", it is necessary to record the case cause of its paid services.
[0036] Furthermore, when the logged-in user clicks "Add Dispute" and enters the basic information of the dispute, based on the logged-in user's entity, selected enterprise, and product information when creating the dispute, when the logged-in user clicks "Save", it can be determined whether the dispute is a dispute involving paid services based on the entered basic dispute information and pre-set payment determination rules.
[0037] Step S103: If the dispute charge type of the dispute is a payment dispute, enter the element information submission page, so that the logged-in user can enter the element information of the payment dispute on the element information submission page.
[0038] In one embodiment, if the dispute is determined to be a payment dispute, it is necessary to continue to submit element information and evidence information. The logged-in user can enter the basic information of the dispute and click "Save" (i.e., the second operation) to enter the element information submission page. The logged-in user can enter the element information of the payment dispute on the element information submission page.
[0039] Step S104: If the dispute charging type of the dispute is a free dispute, a prompt message is displayed to prompt the logged-in user that the basic dispute information of the free dispute has been saved.
[0040] In one embodiment, if the dispute is determined to be a free dispute, the logged-in user can enter the basic information of the dispute and click "Save" (i.e., the second operation), and a prompt message will be displayed, that is, a prompt box will pop up, displaying the prompt message "Dispute information saved successfully, please enter the dispute details to add the case", and the dispute status will be set to "Draft".
[0041] The above-mentioned user authority management method provided by the embodiment of the present invention can determine the dispute charging type of the dispute based on the user information of the logged-in user, the basic dispute information entered by the logged-in user, and the pre-set payment determination rules, and provide different services for paid disputes and free disputes, thereby improving the experience of paying users.
[0042] In one embodiment, for the aforementioned step S102, that is, when determining the dispute charging type of the dispute based on the user information of the logged-in user, the basic information of the dispute entered by the logged-in user, and the pre-set payment determination rules, the following methods may be adopted, including but not limited to: first, determining the affiliated enterprise or law firm of the logged-in user based on the user information of the logged-in user, and determining the contract signing model and payment cause of the affiliated enterprise or law firm; then, determining the dispute charging type of the dispute based on the basic information of the dispute entered by the logged-in user, the contract signing model and payment cause of the affiliated enterprise or law firm.
[0043] In the specific implementation, see Figure 3 As shown, when determining the dispute fee type of a dispute based on the basic dispute information entered by the logged-in user, the contracting model of the affiliated enterprise or law firm, and the payment cause, it includes:
[0044] (1) If the contract mode of the company to which the logged-in user belongs is full charge, the dispute charge type of the dispute is determined to be a charge dispute.
[0045] Specifically, the logged-in user belongs to Enterprise A, and the contract model of Enterprise A is "full payment", so the dispute fee type of the dispute is a fee dispute.
[0046] (2) If the contract mode of the logged-in user's affiliated enterprise is partial payment, and the cause of dispute is a payment cause of the affiliated enterprise, the dispute fee type of the dispute is determined to be a fee dispute.
[0047] Specifically, the logged-in user belongs to Enterprise A, the contract model of Enterprise A is "partial payment", and the selected product cause (i.e. the cause of dispute) belongs to A's payment cause, then the dispute fee type of the dispute is a fee dispute.
[0048] (3) If the affiliated enterprise of the logged-in user is a non-signed user, the associated enterprise of the dispute is determined. If the contract model of the associated enterprise of the dispute is full charging, the dispute charging type of the dispute is determined to be a charging dispute.
[0049] Specifically, the logged-in user belongs to enterprise A, and enterprise A has no cooperation information (that is, the affiliated enterprise is an unsigned user). The associated enterprises of the selected product include cooperative enterprise B, and the contract model of cooperative enterprise B is full payment. Then the dispute charging type of the dispute is a charging dispute.
[0050] (4) If the logged-in user's affiliated enterprise is a non-contracted user, the affiliated enterprise of the dispute shall be determined. If the contract signing model of the affiliated enterprise of the dispute is partial charging, and the cause of the dispute belongs to the payment cause of the affiliated enterprise of the dispute, the dispute charging type of the dispute shall be determined as a charging dispute.
[0051] Specifically, the logged-in user belongs to enterprise A, and enterprise A has no cooperation information. The associated enterprises of the selected product include cooperative enterprise B. The contract model of cooperative enterprise B is partial payment. The case cause of the selected product belongs to B's payment case cause, then the dispute charging type of the dispute is a charging dispute.
[0052] (5) If the contracting mode of the law firm to which the logged-in user belongs is full fee collection, the dispute fee type of the dispute is determined to be a fee dispute.
[0053] Specifically, if the logged-in user belongs to a law firm and the contracting model of the law firm is "full payment", then the dispute fee type of the dispute is a fee dispute.
[0054] (6) If the contract mode of the law firm to which the logged-in user belongs is partial payment, determine whether there are any paid agents of the law firm among the affiliated enterprises of the dispute. If there are any paid agents of the law firm among the affiliated enterprises of the dispute, and the cause of action of the dispute belongs to the paid cause of action of the paid agents of the law firm, determine that the dispute fee type is a fee dispute.
[0055] Specifically, the logged-in user belongs to a law firm, the contract model of the law firm is "partial payment", the affiliated companies of the selected product include the law firm's paid agency C, and the case is a paid case of paid agency C, then the dispute fee type of the dispute is a fee dispute.
[0056] (7) If the law firm to which the logged-in user belongs is an unsigned user, determine whether there is an agent of the law firm among the affiliated enterprises of the dispute. If there is an agent of the law firm among the affiliated enterprises of the dispute, and the contract model of the agent is full payment, determine that the dispute fee type of the dispute is a fee dispute.
[0057] Specifically, the logged-in user belongs to a law firm, which has no cooperation information (i.e., the law firm is an unsigned user), and the associated enterprises of the selected product include cooperative enterprise D (i.e., the agent enterprise of the law firm). The contract model of cooperative enterprise D is "full payment", then the dispute fee type of the dispute is a fee dispute.
[0058] (8) If the law firm of the logged-in user is an unsigned user, determine whether there is an agent of the law firm among the affiliated enterprises of the dispute. If there is an agent of the law firm among the affiliated enterprises of the dispute, and the contract model of the agent is partial payment, determine whether the case of the dispute is a paid case of the agent. If so, determine the dispute fee type of the dispute as a fee dispute.
[0059] Specifically, the logged-in user belongs to a law firm, which has no cooperation information. The affiliated companies of the selected product include cooperative enterprise D. The contract signing model of cooperative enterprise D is "partial payment", and the case is the payment case of cooperative enterprise D. Then the dispute fee type of the dispute is a fee dispute.
[0060] In one embodiment, if the dispute charging type of the dispute is a payment dispute, after entering the element information submission page, it also includes: first, uploading the element information according to a preset template; then, performing a format check on the element information, and after the check is completed, entering the evidence information submission page in response to a third operation of the logged-in user; wherein the element information includes at least: a date format element, a floating point element, an identity document element, and an amount element.
[0061] In the specific implementation, after the logged-in user clicks "Save" on the motor to enter the element information submission page, the logged-in user can download the Excel template on this page and upload the element information of the dispute according to the template; at the same time, for payment disputes, the embodiment of the present invention also provides element verification services, such as: date format element verification, floating point element verification, identity document element verification, amount element verification, etc.
[0062] Specifically, date format elements: Automatically clean date elements. The cleaning rules include: the "tens digit" of [month / day] must not be zero for standardization; for example, January 1, 2022, must be filled in as January 1, 2022;
[0063] Floating point elements: Automatically clean the element fields with 2-digit floating point numbers. The cleaning rules include: ensuring 2-digit floating point numbers, and automatically filling in the missing floating point digits. For example, "2988.7" is automatically filled in as "2988.70";
[0064] Identity document verification: If the product element table does not have a "defendant's ID type" type field configured, the "defendant's ID number" of the natural person is defaulted to "resident ID card", and the ID card format is verified. If it does not meet the document format specifications, an error message will be given, "The defendant's ID type is illegal. Please check and try again", and the element table submission fails. If the product is configured with a "defendant's ID type" type field, format verification of different identity document types is performed according to the existing rules. If it does not meet the document format specifications, an error message will be given, "The defendant's ID type is illegal. Please check and try again", and the element table submission fails.
[0065] Further, after entering the evidence information submission page in response to the third operation of the logged-in user, it also includes: generating and downloading prosecution documents in response to the logged-in user's operation on the generate prosecution documents component; downloading an empty evidence folder in response to the logged-in user's operation on the download empty evidence folder component; uploading evidence packages in batches in response to the logged-in user's operation on the upload evidence component; uploading evidence verification information in response to the logged-in user's operation on the upload evidence verification information component, and verifying the evidence package based on the evidence verification information.
[0066] In specific implementation, after submitting the element information, the log-in personnel also need to submit evidence information. For paid disputes, paid services can be provided to the log-in personnel, including: downloading prosecution documents, generating empty evidence package formats, uploading evidence packages in batches, and checking the completeness of evidence documents. Specifically, the log-in personnel can generate and download prosecution documents by clicking "Generate prosecution documents" on the evidence information submission page, download empty evidence folders by clicking "Download empty evidence folder", upload evidence packages in batches by clicking "Upload evidence", upload evidence verification information by clicking "Evidence verification information", and verify the evidence packages based on the evidence verification information.
[0067] In one embodiment, for free disputes, after displaying the prompt information, it also includes: responding to the fourth operation of the logged-in user, entering the additional case page, and responding to the input operation of the logged-in user, obtaining the party information, case information and evidence materials of the dispute.
[0068] In the specific implementation, for free disputes, the logged-in user can click on the Add Case button on the dispute details page of the dispute management module to enter the Add Case page, and enter the party information, case information, and evidence materials of the dispute on the Add Case page.
[0069] Specifically, the plaintiff's information in the party information is collected by default and can be expanded and displayed by clicking; the key fields of the defendant's information include at least: [Document Type]: value set "Resident Identity Card", "Taiwan Identity Card", "Hong Kong Identity Card", "Macao Identity Card", and the corresponding document type is formatted when entering and saving; [Mobile Number], [Landline Number]: one of them must be filled in. If neither is included when saving, the prompt "! Missing necessary information" will be displayed. It supports the entry of multiple numbers, and multiple numbers must be separated by English commas; [Agreed Delivery Type], [Agreed Delivery Address]: combined fields, when "No Agreement" is selected, the entry box for the agreed delivery address will not be displayed. When "EMS delivery" is agreed, the "Agreed Delivery Address" field must be filled in.
[0070] Case information includes: (1) Litigation request: maximum 2,000 characters; (2) Facts and reasons: maximum 5,000 characters; (3) Case element information: actual items to be filled in are displayed based on the element field configuration of the product to which the dispute belongs. The case element information module refers to the existing element editing page. Non-repeatable elements are listed separately at the top, and repeatable elements are displayed in a multi-line table format. The [Subject Amount] field is required.
[0071] The evidence materials require uploading all the folders of evidence materials for a single case, and the user will be prompted to upload: "Notes: 1. The evidence folder must contain case prosecution documents, such as the "Complaint", "Employee Authorization Letter / Lawyer Authorization Letter", "Law Firm Letter", etc.; 2. The case evidence materials must be uploaded in full; 3. The identity information of the plaintiff and his agent does not need to be uploaded."
[0072] Furthermore, after the logged-in user clicks "Save", the system can determine whether the prosecution documents and necessary evidence categories are missing. If there is a problem, an error message will be given, prompting "Necessary evidence materials for the case are missing, please check and complete the upload"; when the evidence materials are uploaded correctly, a confirmation will be given, "Confirm that the information is filled in correctly and submit the prosecution?" After the last step is successfully clicked "Save", the case status is changed to "Temporarily stored"; if the case is saved successfully, click "Continue to add" to enter the first step of adding the case again.
[0073] In one embodiment, the method further includes: displaying corresponding disputes to the logged-in user based on the user information of the logged-in user.
[0074] In specific implementation, the dispute management module can be displayed in a personalized manner according to the actual logged-in user, see Figure 4 As shown, if the logged-in user is an enterprise, all disputes in which the enterprise is the plaintiff will be displayed; if the logged-in user is an enterprise employee, all disputes submitted or represented by the enterprise employees will be displayed; if the logged-in user is a law firm, all disputes submitted or represented by the law firm will be displayed; if the logged-in user is a lawyer in the law firm, all disputes submitted or represented by the lawyers in the law firm will be displayed.
[0075] In addition, for paid disputes, VIP services are provided to logged-in users; among them, VIP services include at least: downloading prosecution documents, case documents, evidence, downloading the latest element table, updating elements and batch corrections. Specifically, the dispute management module also adds [Nature of Dispute] in the screening condition field, with value sets of "free" and "VIP", and deletes the "Latest Change Status" and "Supplementary Evidence Review Status" of the dispute dimensions in the list display. The operation bar supports "edit" and "delete" operations. For free disputes, only the writing of basic dispute information is supported. For paid disputes, VIP services are provided, namely [Download]: download prosecution documents (pdf), download case documents (pdf), download evidence, download the latest element table; [Operation]: update elements, supplement evidence in batches, and transfer lawsuits.
[0076] Furthermore, the dispute management module also includes page function keys: [Merge], [Split], and adds error prompts. If there are free disputes among the selected disputes, an error prompt will be given "The selected dispute scope does not meet the requirements, please reselect."
[0077] In the embodiment of the present invention, different operation detail pages can be provided to the logged-in user for free disputes and paid disputes. The free dispute details include:
[0078] (1) Search items and operation functions: [Add cases] and [Filter items].
[0079] [Add Case]: Operation restrictions: When the free dispute status is in draft status, you can add cases; click to add a case, and after the operation "Save", the case is in "Draft" status. After clicking the last step of adding a case, Save, before the dispute is "Reviewed and Passed", the case is in "Temporary" status; after the plaintiff has "Reviewed and Passed" the dispute, the case is in "Submitted" status.
[0080] (2) List of cases
[0081] [List Operation Bar] includes: [Edit]: When the case status is "Draft" or "Temporarily Saved", it supports editing of a single case. After clicking Edit, it will enter the first step of adding a single case - the party information editing page by default. After the dispute is submitted, this operation will not be displayed; [Details]: After the case status is "Temporarily Saved", you can operate to enter the case details; [Delete]: When the case status is "Draft" or "Temporarily Saved", it supports deletion; the functions and rules of other case operation bars are the same as the existing mode.
[0082] Two new items are added to the list display items: Element Review Status: Displays the update review status of a single case element, and adds the "Pending Submission" status to the value set (changes to "Pending Submission" after operating "Update Data" in the case details). Supplementary Evidence Review Status: Displays the latest supplementary evidence review status of a single case.
[0083] (3) New features in the dispute dimension
[0084] [Submit Dispute]: After creating a free dispute and adding a case, the dispute status is draft, and the [Submit Dispute] button is displayed on the right side of the dispute details; when all cases in the dispute are "temporarily stored", you can click "Submit Dispute". If the case status does not meet the requirements, an error message will be displayed saying "There are cases in the dispute that do not meet the requirements. Please check and resubmit the dispute"; if the submission is successful, a message "Dispute submission successful" will be displayed. After submitting the dispute, the dispute status changes to "Submitted, pending review" and the status of all cases is "Submitted".
[0085] [Data Update]: If there are cases in the dispute that need to be updated, you can click [Data Update] on the dispute details page to perform batch update operations on free disputes, so that judges can review and review the update of elements based on the dispute dimension in the intranet Jujing; "Data Update" operation display stage: Dispute status is "Processing"; if you click "Data Update" and there are no cases in the dispute that need to be updated, an error message will be displayed saying "There are no actionable cases in the dispute, please check and try again"; if there are normal cases that need to be updated, a message will be displayed saying "Case data update submitted successfully, please check the result later".
[0086] Payment dispute details include:
[0087] (1) List display items: Two new items are added: Element Review Status: displays the updated review status of individual case elements; Supplementary Evidence Review Status: displays the latest supplementary evidence review status of individual cases.
[0088] (2) New features in the dispute dimension
[0089] [Data Update] Operation display stage: the dispute status is "in process"; if you click "Data Update" and there is no case to be submitted for element update within the dispute, an error message will be displayed saying "There are no actionable cases within the dispute, please check and try again"; if there is a case to be submitted for element update, an error message will be displayed saying "Case data update submitted successfully, please check the result later".
[0090] In one implementation, the defendant's business card display page of the case details module needs to display data including: natural person defendant fields: name, nationality, certificate type, certificate number, mobile phone number, landline number, ID card address, common address, agreed service type, agreed service address. Legal person defendant fields: defendant name, unified social credit code, legal person name, legal person position, mobile phone number, landline number, registered address, common address, agreed service type, agreed service address.
[0091] In specific implementation, you can update the data through the [Update Data] in the upper right corner of the case details module. The operational stages and review requirements for updating data include: (1) After the case is pushed to the intranet and before the case is closed - intranet review is required; (2) After the dispute is submitted and before the review is passed - intranet review is not required; (3) When the case is in the status of pending review, the update operation is not allowed. Click [Update Data] to report an error message "The current case has data pending review. Please try again later."
[0092] The updateable scope includes: defendant data, case element information. Specifically, (1) After clicking Update Data, enter the case data update page. Note: the defendant's ID type and ID number are not allowed to be modified. (2) After clicking "Save", the case element update status changes to "Pending Submission". (3) Historical problem repair - custom defendant elements; after a field in the product element table is set as a defendant element, it cannot be viewed and modified anywhere in the system and needs to be repaired. Display target: The defendant element field in the product element table is displayed in the case details, display position; modification target: "Data Update" on the litigation service side can be modified - below the individual defendant information; "Modify Element Value" on the Jujing side can be modified - location: defendant's business card, "Maintain Information" pop-up page.
[0093] Furthermore, you can edit the case through the [Edit] button in the upper right corner of the case details module. Specifically, the scope of actionable cases: cases submitted through free disputes; actionable stages and review requirements: before the dispute is submitted; action effect: edit the case information, and enter the first step of adding a case by default - the party information filling page.
[0094] Considering that the data display of the [Prosecution Cases] and [Agency Cases] modules on the current litigation service end overlaps; the single case page has few application scenarios; the current test environment verification data display has problems and does not meet the requirements of the actual product, in the embodiment of the present invention, the original modules are merged into [Prosecution Case Management], and the prosecution case management module adds the "agent" search item; the data display is personalized according to the actual logged-in user, for specific requirements, see Figure 5 shown.
[0095] At the same time, for the [Disputes to be reviewed] module, add the "agent" search item; data display is personalized according to the actual logged-in user. For specific requirements, see Figure 4 shown.
[0096] The above method provided by the embodiment of the present invention can provide different services for paid disputes and free disputes, thereby improving the experience of paying users.
[0097] For the user rights management method provided in the above embodiment, the present invention also provides a user rights management system, see Figure 6The schematic diagram of the structure of a user rights management system shown in the figure shows that the system mainly includes the following parts:
[0098] The information acquisition module 601 is used to enter the new dispute page in response to the first operation of the logged-in user, and acquire the user information of the logged-in user and the basic dispute information entered by the logged-in user on the new dispute page;
[0099] The dispute charge type determination module 602 is used to determine the dispute charge type of the dispute based on the user information of the logged-in user, the basic information of the dispute input by the logged-in user, and the pre-set payment determination rule in response to the second operation of the logged-in user;
[0100] The payment dispute module 603 is used to enter the element information submission page if the dispute charge type of the dispute is a payment dispute, so that the logged-in user can enter the element information of the payment dispute on the element information submission page;
[0101] The free dispute module 604 is used to display a prompt message if the dispute charging type of the dispute is a free dispute, so as to prompt the logged-in user that the basic dispute information of the free dispute has been saved.
[0102] The user rights management system provided by the embodiment of the present invention can determine the dispute charging type of the dispute based on the user information of the logged-in user, the basic dispute information entered by the logged-in user, and the pre-set payment determination rules, and provide different services for paid disputes and free disputes, thereby improving the experience of paying users.
[0103] It should be noted that the implementation principle and technical effects of the system provided in the embodiment of the present invention are the same as those of the aforementioned method embodiment. For the sake of brief description, for matters not mentioned in the system embodiment, reference may be made to the corresponding contents in the aforementioned method embodiment.
[0104] An embodiment of the present invention further provides an electronic device. Specifically, the electronic device includes a processor and a storage device. The storage device stores a computer program, and when the computer program is executed by the processor, it executes the method described in any one of the above implementation methods.
[0105] Figure 7 A structural diagram of an electronic device provided in an embodiment of the present invention, the electronic device 100 includes: a processor 70, a memory 71, a bus 72 and a communication interface 73, wherein the processor 70, the communication interface 73 and the memory 71 are connected via the bus 72; the processor 70 is used to execute an executable module stored in the memory 71, such as a computer program.
[0106] The memory 71 may include a high-speed random access memory (RAM), and may also include a non-volatile memory, such as at least one disk memory. The communication connection between the system network element and at least one other network element is realized through at least one communication interface 73 (which may be wired or wireless), and the Internet, wide area network, local area network, metropolitan area network, etc. may be used.
[0107] The bus 72 may be an ISA bus, a PCI bus, or an EISA bus, etc. The bus may be divided into an address bus, a data bus, a control bus, etc. For ease of representation, Figure 7 Only one bidirectional arrow is used in the diagram, but this does not mean that there is only one bus or only one type of bus.
[0108] Among them, the memory 71 is used to store programs, and the processor 70 executes the program after receiving the execution instruction. The method executed by the device for flow process definition disclosed in any embodiment of the above-mentioned embodiment of the present invention can be applied to the processor 70 or implemented by the processor 70.
[0109] The processor 70 may be an integrated circuit chip with signal processing capabilities. In the implementation process, each step of the above method can be completed by the hardware integrated logic circuit or software instructions in the processor 70. The above processor 70 can be a general-purpose processor, including a central processing unit (CPU), a network processor (NP), etc.; it can also be a digital signal processor (DSP), an application-specific integrated circuit (ASIC), a field-programmable gate array (FPGA), or other programmable logic devices, discrete gates or transistor logic devices, discrete hardware components. The methods, steps and logic block diagrams disclosed in the embodiments of the present invention can be implemented or executed. The general-purpose processor can be a microprocessor or the processor can also be any conventional processor. The steps of the method disclosed in the embodiments of the present invention can be directly embodied as a hardware decoding processor to be executed, or can be executed by a combination of hardware and software modules in the decoding processor. The software module can be located in a mature storage medium in the field such as a random access memory, a flash memory, a read-only memory, a programmable read-only memory, or an electrically erasable programmable memory, a register, etc. The storage medium is located in the memory 71, and the processor 70 reads the information in the memory 71 and completes the steps of the above method in combination with its hardware.
[0110] The computer program product of the readable storage medium provided in the embodiment of the present invention includes a computer-readable storage medium storing program code, and the instructions included in the program code can be used to execute the methods described in the previous method embodiments. The specific implementation can be referred to the previous method embodiments, which will not be repeated here.
[0111] If the functions are implemented in the form of software functional units and sold or used as independent products, they can be stored in a computer-readable storage medium. Based on this understanding, the technical solution of the present invention, or the part that contributes to the prior art or the part of the technical solution, can be embodied in the form of a software product. The computer software product is stored in a storage medium, including several instructions for a computer device (which can be a personal computer, a server, or a network device, etc.) to perform all or part of the steps of the methods described in each embodiment of the present invention. The aforementioned storage medium includes: U disk, mobile hard disk, read-only memory (ROM, Read-Only Memory), random access memory (RAM, Random Access Memory), disk or optical disk, etc., which can store program codes.
[0112] Finally, it should be noted that the above-described embodiments are only specific implementations of the present invention, which are used to illustrate the technical solutions of the present invention, rather than to limit them. The protection scope of the present invention is not limited thereto. Although the present invention is described in detail with reference to the above-described embodiments, ordinary technicians in the field should understand that any technician familiar with the technical field can still modify the technical solutions recorded in the above-described embodiments within the technical scope disclosed by the present invention, or can easily think of changes, or make equivalent replacements for some of the technical features therein; and these modifications, changes or replacements do not make the essence of the corresponding technical solutions deviate from the spirit and scope of the technical solutions of the embodiments of the present invention, and should be included in the protection scope of the present invention. Therefore, the protection scope of the present invention shall be subject to the protection scope of the claims.
Claims
1. A user rights management method, characterized in that: include: In response to a first operation of a logged-in user, entering a new dispute page, and acquiring user information of the logged-in user and basic dispute information input by the logged-in user on the new dispute page; In response to a second operation of the logged-in user, determining a dispute charge type of the dispute based on the user information of the logged-in user, basic information of the dispute input by the logged-in user, and a pre-set payment determination rule; If the dispute charge type of the dispute is a payment dispute, entering an element information submission page so that the logged-in user can enter element information of the payment dispute on the element information submission page; If the dispute charging type of the dispute is a free dispute, a prompt message is displayed to prompt the logged-in user that the basic dispute information of the free dispute has been saved.
2. The method according to claim 1, characterized in that Determining the dispute charging type of the dispute based on the user information of the logged-in user, the basic information of the dispute input by the logged-in user, and the pre-set payment determination rules includes: Determine the affiliated enterprise or law firm of the logged-in user based on the user information of the logged-in user, and determine the contracting mode and payment cause of the affiliated enterprise or law firm; The dispute fee type of the dispute is determined based on the basic dispute information input by the logged-in user, the contract signing model of the affiliated enterprise or the affiliated law firm, and the payment cause.
3. The method according to claim 2, characterized in that The dispute fee type of the dispute is determined based on the basic dispute information input by the logged-in user, the contract signing mode of the affiliated enterprise or the affiliated law firm, and the payment cause, including: If the contract mode of the affiliated enterprise of the logged-in user is full charge, determining the dispute charge type of the dispute is a charge dispute; If the contract mode of the affiliated enterprise of the logged-in user is partial payment, and the cause of the dispute belongs to the payment cause of the affiliated enterprise, then the dispute charge type of the dispute is determined to be a charge dispute; If the affiliated enterprise of the logged-in user is an unsigned user, then determine the associated enterprise of the dispute; if the contract mode of the associated enterprise of the dispute is full charge, then determine the dispute charge type of the dispute as a charge dispute; If the affiliated enterprise of the logged-in user is an unsigned user, then the associated enterprise of the dispute is determined; if the contract mode of the associated enterprise of the dispute is partial charging, and the case cause of the dispute belongs to the payment case cause of the associated enterprise of the dispute, then the dispute charging type of the dispute is determined to be a charging dispute; If the contract mode of the law firm to which the logged-in user belongs is full fee collection, then determining the dispute fee type of the dispute to be a fee dispute; If the contract mode of the law firm to which the logged-in user belongs is partial payment, then determine whether there is a paid agent of the law firm among the associated enterprises of the dispute; if there is a paid agent of the law firm among the associated enterprises of the dispute, and the cause of action of the dispute belongs to the paid cause of action of the paid agent of the law firm, then determine that the dispute fee type of the dispute is a fee dispute; If the law firm of the logged-in user is an unsigned user, determine whether there is an agent of the law firm among the associated enterprises of the dispute; if there is an agent of the law firm among the associated enterprises of the dispute, and the contract mode of the agent is full payment, determine that the dispute fee type of the dispute is a fee dispute; If the law firm to which the logged-in user belongs is an unsigned user, then determine whether there is an agent of the law firm among the associated enterprises of the dispute; if there is an agent of the law firm among the associated enterprises of the dispute, and the contract model of the agent is partial payment, then determine whether the cause of action of the dispute is a payment cause of action of the agent; if so, determine that the dispute charging type of the dispute is a charging dispute.
4. The method according to claim 1, characterized in that: If the dispute fee type of the dispute is a payment dispute, after entering the element information submission page, it also includes: Upload feature information according to the preset template; The element information is format checked, and after the check is completed, the evidence information submission page is entered in response to the third operation of the logged-in user; wherein the element information includes at least: date format element, floating point element, identity document element, and amount element.
5. The method according to claim 4, characterized in that After entering the evidence information submission page in response to the third operation of the logged-in user, the method further includes: In response to the logged-in user's operation on the prosecution document generation component, generating and downloading prosecution documents; In response to the logged-in user's operation on the download empty evidence folder component, downloading an empty evidence folder; In response to the logged-in user's operation on uploading the evidence component, uploading evidence packages in batches; In response to the logged-in user's operation on the evidence verification information upload component, the evidence verification information is uploaded, and the evidence package is verified based on the evidence verification information.
6. The method according to claim 1, characterized in that If the dispute fee type of the dispute is a free dispute, after the prompt message is displayed, it also includes: In response to the fourth operation of the logged-in user, the case addition page is entered, and in response to the input operation of the logged-in user, the party information, case information and evidence materials of the dispute are obtained.
7. The method according to claim 1, characterized in that Also includes: Based on the user information of the logged-in user, the corresponding disputes are displayed to the logged-in user; if the logged-in user is an enterprise, all disputes in which the enterprise is the plaintiff are displayed; if the logged-in user is an enterprise employee, all disputes of the enterprise submitted or represented by the enterprise employee are displayed; if the logged-in user is a law firm, all disputes submitted or represented by the law firm are displayed; if the logged-in user is a lawyer of the law firm, all disputes submitted or represented by the lawyers of the law firm are displayed; In response to payment disputes, VIP services are provided to the logged-in users; wherein, the VIP services at least include: downloading of prosecution documents, downloading of case documents, downloading of evidence, downloading of the latest element table, element updating and batch correction.
8. A user rights management system, characterized in that: include: An information acquisition module, configured to enter a new dispute page in response to a first operation of a logged-in user, and acquire user information of the logged-in user and basic dispute information input by the logged-in user on the new dispute page; a dispute charge type determination module, configured to determine the dispute charge type of the dispute based on the user information of the logged-in user, basic dispute information input by the logged-in user, and a pre-set payment determination rule in response to a second operation of the logged-in user; A payment dispute module, for entering an element information submission page if the dispute charge type of the dispute is a payment dispute, so that the logged-in user can enter the element information of the payment dispute on the element information submission page; The free dispute module is used to display a prompt message if the dispute charging type of the dispute is a free dispute, so as to prompt the logged-in user that the basic dispute information of the free dispute has been saved.
9. An electronic device, characterized in that: The method comprises a processor and a memory, wherein the memory stores computer executable instructions that can be executed by the processor, and the processor executes the computer executable instructions to implement the steps of the method according to any one of claims 1 to 7.
10. A computer-readable storage medium having a computer program stored thereon, characterized in that: When the computer program is executed by a processor, the steps of the method according to any one of claims 1 to 7 are performed.