Air ticket self-service endorsement method and air ticket self-service endorsement system

Abstract

The invention discloses an air ticket self-service endorsement method and system, and the method comprises the steps: obtaining an endorsement request and intentional endorsement information, and processing the intentional endorsement information according to a preset strategy to obtain an endorsement operation level and a corresponding remaining ticket retrieval period; based on the intention resigning information, the resigning operation level and a corresponding resigning ticket retrieval period, carrying out resigning ticket detection to generate a first resigning flight list; obtaining resigning restriction information, and screening the first resigning flight list according to the resigning restriction information to obtain a second resigning flight list; based on the second resigned flight list, resigned flights used for resigned are determined; and creating a resigned order based on the resigned flight, and feeding back the resigned order to the user. According to the air ticket self-service endorsement method and system, endorsement is periodically searched according to the intention of the passenger, more choices are provided for the user during endorsement, travel management of the passenger is facilitated, and the experience feeling of user platform operation is improved.

Description

Technical Field

[0001] The present invention relates to the technical field of ticket rebooking, and in particular to a self-service ticket rebooking method and system thereof. Background Art

[0002] The existing ticket change method is that when passengers change their tickets, they can only choose flights with remaining tickets to change their tickets, and they are helpless for flights without tickets. It is not possible to search and change tickets periodically according to the passengers' intentions, resulting in a low user experience and is not conducive to passengers' itinerary planning. Summary of the invention

[0003] In order to solve the technical problems existing in the background technology, the present invention proposes a self-service ticket change method and system.

[0004] The present invention provides a self-service ticket change method, comprising the following steps:

[0005] S1. Obtaining the ticket change request and intended ticket change information, and processing the intended ticket change information according to a preset strategy to obtain a ticket change operation level and a corresponding remaining ticket search period;

[0006] S2. Performing a remaining ticket check based on the intended flight change information, the flight change operation level, and the corresponding remaining ticket search period to generate a first flight change list;

[0007] S3. Obtaining the flight change restriction information, and screening the first flight change list according to the flight change restriction information to obtain a second flight change list;

[0008] S4. Determine a flight for rebooking based on the second rebooked flight list;

[0009] S5. Create a change order based on the changed flight and feedback the change order to the user.

[0010] Preferably, the ticket change operation levels include the first level, the second level and the third level; the preset strategy specifically includes:

[0011] Compare the rebooking time period with the current time to obtain the rebooking operation level;

[0012] When the time difference between the change period and the current time is less than 1 day, the change operation level is specifically the first level; the available remaining ticket search period corresponding to the first level is specifically n hours, where 0<n<2;

[0013] When the time difference between the change period and the current time is greater than 1 day and less than 7 days, the change operation level is specifically the second level; the available remaining ticket search period corresponding to the second level is specifically m hours, where 0<m<120;

[0014] When the time difference between the ticket change period and the current time is greater than 7 days, the ticket change operation level is specifically the third level; the available remaining ticket retrieval period corresponding to the third level is specifically k hours, where 0<k<168.

[0015] Preferably, the intended ticket change information includes the departure airport, the arrival airport, the number of passengers changing tickets, the cabin class, the fare range, the ticket change period, and the intended duration of the remaining ticket search; step S2 specifically includes:

[0016] According to the ticket change operation level, obtain the remaining ticket search period corresponding to the ticket change operation level;

[0017] Compare the intended duration of the remaining ticket search with the remaining ticket search cycle to obtain the actual remaining ticket search duration;

[0018] During the actual remaining ticket search time, the departure airport, arrival airport, number of people changing tickets, cabin class, fare range, and change time period are used as labels to filter out flights that meet the labels from the flight ticket purchase database;

[0019] and sorting the flights matching the tags by departure time to generate a first list of rescheduled flights;

[0020] When there is no flight matching the tag, the rebooking search is terminated and feedback is given to the user.

[0021] Preferably, the comparing the intended remaining ticket search duration with the remaining ticket search cycle to obtain the actual remaining ticket search duration specifically includes:

[0022] When the intended time for the remaining ticket search exceeds the remaining ticket search period corresponding to the ticket change operation level, the remaining ticket search period corresponding to the ticket change operation level shall be used as the actual remaining ticket search time;

[0023] When the intended duration of the remaining tickets search is within the remaining tickets search cycle corresponding to the ticket change operation level, the intended duration of the remaining tickets search will be used as the actual remaining tickets search time.

[0024] Preferably, the rebooking restriction information specifically includes: non-intended time period of the flight and non-intended remaining ticket space position; obtaining the rebooking restriction information, and filtering the first rebooking flight list according to the rebooking restriction information to obtain a second rebooking flight list; step S3 specifically includes:

[0025] When there is a change restriction information, the first change flight list is filtered according to the change restriction information, and after removing the flights that do not meet the change restriction information, a second change flight list is generated;

[0026] When there is no flight in the first change flight list after removing the flight that does not meet the change restriction information, the change search is terminated and feedback is given to the user;

[0027] When there is no flight change restriction information, the first flight change list is directly used as the second flight change list.

[0028] Preferably, step S4 specifically includes:

[0029] The flight ranked first in the second rescheduled flight list is used as the rescheduled flight for rescheduling.

[0030] Preferably, step S5 specifically includes:

[0031] Lock seats according to the rebooked flight to complete the seat reservation;

[0032] After the seat is reserved, a change order corresponding to the change request is created and the change order is fed back to the user.

[0033] The present invention provides a self-service ticket change system, comprising:

[0034] The data acquisition module is used to obtain the ticket change request and the intended ticket change information, and process the intended ticket change information according to the preset strategy to obtain the ticket change operation level and the corresponding remaining ticket search period;

[0035] A first processing module, configured to perform a remaining ticket detection based on the intended flight change information, the flight change operation level and the corresponding remaining ticket search period, so as to generate a first flight change list;

[0036] A second processing module is used to obtain the flight change restriction information, and screen the first flight change list according to the flight change restriction information to obtain a second flight change list;

[0037] A third processing module, configured to determine a rebooked flight for rebooking based on the second rebooked flight list;

[0038] The rebooking form generation module is used to create a rebooking form based on the rebooked flight and feed the rebooking form back to the user.

[0039] In the present invention, the proposed self-service ticket change method and system obtain the change request and intended change information, and process the intended change information according to a preset strategy to obtain the change operation level and the corresponding remaining ticket search period; perform remaining ticket detection based on the intended change information, the change operation level and the corresponding remaining ticket search period to generate a first change flight list; obtain change restriction information, and screen the first change flight list according to the change restriction information to obtain a second change flight list; determine the change flight for change based on the second change flight list; create a change order based on the change flight, and feed back the change order to the user. Periodic search for changes based on the passenger's intention provides users with more choices when changing, facilitates passenger itinerary management, and improves the user's experience of platform operation. BRIEF DESCRIPTION OF THE DRAWINGS

[0040] Figure 1 A schematic diagram of the work flow structure of a self-service ticket change method proposed by the present invention;

[0041] Figure 2 This is a schematic diagram of the system architecture of a self-service ticket change system proposed by the present invention. DETAILED DESCRIPTION

[0042] Reference Figure 1 and Figure 2 The present invention provides a self-service ticket change method, comprising the following steps:

[0043] S1. Obtain the ticket change request and intended ticket change information, and process the intended ticket change information according to a preset strategy to obtain the ticket change operation level and the corresponding remaining ticket retrieval period.

[0044] In this embodiment, the ticket change operation levels include the first level, the second level and the third level; the preset strategies specifically include:

[0045] Compare the rebooking time period with the current time to obtain the rebooking operation level;

[0046] When the time difference between the change period and the current time is less than 1 day, the change operation level is specifically the first level; the available remaining ticket search period corresponding to the first level is specifically n hours, where 0<n<2;

[0047] When the time difference between the change period and the current time is greater than 1 day and less than 7 days, the change operation level is specifically the second level; the available remaining ticket search period corresponding to the second level is specifically m hours, where 0<m<120;

[0048] When the time difference between the ticket change period and the current time is greater than 7 days, the ticket change operation level is specifically the third level; the available remaining ticket retrieval period corresponding to the third level is specifically k hours, where 0<k<168.

[0049] In this embodiment, when the user's travel plan is not urgent but needs to change the travel plan, changing the ticket can give the user more options. The user does not need to swipe the ticket in real time, and the system will automatically monitor the remaining tickets and automatically occupy seats.

[0050] S2. Perform a remaining ticket check based on the intended flight change information, the flight change operation level and the corresponding remaining ticket search period to generate a first flight change list.

[0051] In this embodiment, the intended ticket change information includes the departure airport, the arrival airport, the number of people changing tickets, the cabin class, the fare range, the ticket change time period, and the intended duration of the remaining ticket search; step S2 specifically includes:

[0052] According to the ticket change operation level, obtain the remaining ticket search period corresponding to the ticket change operation level;

[0053] Compare the intended duration of the remaining ticket search with the remaining ticket search cycle to obtain the actual remaining ticket search duration;

[0054] During the actual remaining ticket search time, the departure airport, arrival airport, number of people changing tickets, cabin class, fare range, and change time period are used as labels to filter out flights that meet the labels from the flight ticket purchase database;

[0055] and sorting the flights matching the tags by departure time to generate a first list of rescheduled flights;

[0056] When there is no flight matching the tag, the rebooking search is terminated and feedback is given to the user.

[0057] In this embodiment, the intended duration of the remaining ticket search is compared with the remaining ticket search cycle to obtain the actual remaining ticket search duration, which specifically includes:

[0058] When the intended time for the remaining ticket search exceeds the remaining ticket search period corresponding to the ticket change operation level, the remaining ticket search period corresponding to the ticket change operation level shall be used as the actual remaining ticket search time;

[0059] When the intended duration of the remaining tickets search is within the remaining tickets search cycle corresponding to the ticket change operation level, the intended duration of the remaining tickets search will be used as the actual remaining tickets search time.

[0060] In this embodiment, when the system automatically performs the remaining ticket detection, it searches for tickets from different ticketing channels. The GDS (Global Airline Distribution System) tickets use the AVH command to continuously poll the remaining tickets, and the airline flagship store tickets or other OTA platform tickets use the change search interface to query.

[0061] S3. Obtaining flight change restriction information, and screening the first flight change list according to the flight change restriction information to obtain a second flight change list.

[0062] In this embodiment, the rebooking restriction information specifically includes: non-intended time period of the flight and non-intended remaining ticket space position; obtaining the rebooking restriction information, and filtering the first rebooking flight list according to the rebooking restriction information to obtain a second rebooking flight list; step S3 specifically includes:

[0063] When there is a change restriction information, the first change flight list is filtered according to the change restriction information, and after removing the flights that do not meet the change restriction information, a second change flight list is generated;

[0064] When there is no flight in the first change flight list after removing the flight that does not meet the change restriction information, the change search is terminated and feedback is given to the user;

[0065] When there is no flight change restriction information, the first flight change list is directly used as the second flight change list.

[0066] S4. Determine a flight for rebooking based on the second rebooked flight list.

[0067] In this embodiment, step S4 specifically includes:

[0068] The flight ranked first in the second rescheduled flight list is used as the rescheduled flight for rescheduling.

[0069] S5. Create a change order based on the changed flight and feedback the change order to the user.

[0070] In this embodiment, step S5 specifically includes:

[0071] Lock seats according to the rebooked flight to complete the seat reservation;

[0072] After the seat is reserved, a change order corresponding to the change request is created and the change order is fed back to the user.

[0073] In this embodiment, when the remaining tickets for the changeable cabin are equal to the number of intended rebookings, an order is created immediately. For tickets issued by the GDS system, it is first determined whether it is necessary to separate the PNR (passenger booking record), and then a new PNR is booked to occupy the seat. For airline flagship store tickets or other OTA platform tickets, the rebooking order creation interface is used to occupy the seat. After the seat is occupied, a rebooking order is automatically created, and the user is notified through channels such as phone text messages to make payment within a certain period of time (the time depends on the effective duration of the seat occupation through different channels). If the user successfully pays within the valid time, the ticket issuance link is entered, and the user's rebooking is successful. If the user has not paid, the XEPNR instruction is executed in the GDS (global air ticket distribution system) to cancel the seat, and the rebooking order cancellation operation is performed in other systems.

[0074] Reference Figure 1 and Figure 2 The present invention provides a self-service ticket change system, comprising:

[0075] The data acquisition module is used to obtain the ticket change request and the intended ticket change information, and process the intended ticket change information according to the preset strategy to obtain the ticket change operation level and the corresponding remaining ticket search period;

[0076] A first processing module, configured to perform a remaining ticket detection based on the intended flight change information, the flight change operation level and the corresponding remaining ticket search period, so as to generate a first flight change list;

[0077] A second processing module is used to obtain the flight change restriction information, and screen the first flight change list according to the flight change restriction information to obtain a second flight change list;

[0078] A third processing module, configured to determine a rebooked flight for rebooking based on the second rebooked flight list;

[0079] The rebooking form generation module is used to create a rebooking form based on the rebooked flight and feed the rebooking form back to the user.

[0080] The above description is only a preferred specific implementation manner of the present invention, but the protection scope of the present invention is not limited thereto. Any technician familiar with the technical field can make equivalent replacements or changes according to the technical scheme and inventive concept of the present invention within the technical scope disclosed by the present invention, which should be covered by the protection scope of the present invention.

Claims

1. A self-service ticket change method, characterized in that: The following steps are involved: S1. Obtaining the ticket change request and intended ticket change information, and processing the intended ticket change information according to a preset strategy to obtain a ticket change operation level and a corresponding remaining ticket search period; S2. Performing a remaining ticket check based on the intended flight change information, the flight change operation level, and the corresponding remaining ticket search period to generate a first flight change list; S3. Obtaining the flight change restriction information, and screening the first flight change list according to the flight change restriction information to obtain a second flight change list; S4. Determine a flight for rebooking based on the second rebooked flight list; S5. Create a change order based on the changed flight and feedback the change order to the user.

2. The self-service ticket change method according to claim 1, characterized in that: The ticket change operation levels include the first level, the second level and the third level; the preset strategies specifically include: Compare the rebooking time period with the current time to obtain the rebooking operation level; When the time difference between the change period and the current time is less than 1 day, the change operation level is specifically the first level; the available remaining ticket search period corresponding to the first level is specifically n hours, where 0<n<2; When the time difference between the change period and the current time is greater than 1 day and less than 7 days, the change operation level is specifically the second level; the available remaining ticket search period corresponding to the second level is specifically m hours, where 0<m<120; When the time difference between the ticket change period and the current time is greater than 7 days, the ticket change operation level is specifically the third level; the available remaining ticket retrieval period corresponding to the third level is specifically k hours, where 0<k<168.

3. The self-service ticket change method according to claim 2, characterized in that: The intended rebooking information includes the departure airport, arrival airport, number of people to be rebooked, cabin class, fare range, rebooking time period, and intended duration for remaining ticket search; Step S2 specifically includes: According to the ticket change operation level, obtain the remaining ticket search period corresponding to the ticket change operation level; Compare the intended duration of the remaining ticket search with the remaining ticket search cycle to obtain the actual remaining ticket search duration; During the actual remaining ticket search time, the departure airport, arrival airport, number of people changing tickets, cabin class, fare range, and change time period are used as labels to filter out flights that meet the labels from the flight ticket purchase database; and sorting the flights matching the tags by departure time to generate a first list of rescheduled flights; When there is no flight matching the tag, the rebooking search is terminated and feedback is given to the user.

4. The self-service ticket change method according to claim 3, characterized in that: The comparison of the intended remaining ticket search duration with the remaining ticket search cycle to obtain the actual remaining ticket search duration specifically includes: When the intended duration of the remaining ticket search exceeds the remaining ticket search cycle corresponding to the ticket change operation level, the remaining ticket search cycle corresponding to the ticket change operation level shall be used as the actual remaining ticket search duration; When the intended duration of the remaining tickets search is within the remaining tickets search cycle corresponding to the ticket change operation level, the intended duration of the remaining tickets search is used as the actual remaining tickets search time.

5. The self-service ticket change method according to claim 1, characterized in that: The rebooking restriction information specifically includes: non-intended flight time period and non-intended remaining ticket space position; obtaining the rebooking restriction information, and filtering the first rebooking flight list according to the rebooking restriction information to obtain a second rebooking flight list; step S3 specifically includes: When there is a change restriction information, the first change flight list is filtered according to the change restriction information, and after removing the flights that do not meet the change restriction information, a second change flight list is generated; When there is no flight in the first change flight list after removing the flight that does not meet the change restriction information, the change search is terminated and feedback is given to the user; When there is no flight change restriction information, the first flight change list is directly used as the second flight change list.

6. The self-service ticket change method according to claim 1, characterized in that: Step S4 specifically includes: The flight ranked first in the second rescheduled flight list is used as the rescheduled flight for rescheduling.

7. The self-service ticket change method according to claim 1, characterized in that: Step S5 specifically includes: Lock seats according to the rebooked flight to complete the seat reservation; After the seat is reserved, a change order corresponding to the change request is created and the change order is fed back to the user.

8. A self-service ticket change system, characterized in that: include: The data acquisition module is used to obtain the ticket change request and the intended ticket change information, and process the intended ticket change information according to the preset strategy to obtain the ticket change operation level and the corresponding remaining ticket search period; A first processing module, configured to perform a remaining ticket detection based on the intended flight change information, the flight change operation level and the corresponding remaining ticket search period, so as to generate a first flight change list; A second processing module is used to obtain the flight change restriction information, and screen the first flight change list according to the flight change restriction information to obtain a second flight change list; A third processing module, configured to determine a rebooked flight for rebooking based on the second rebooked flight list; The rebooking form generation module is used to create a rebooking form based on the rebooked flight and feed the rebooking form back to the user.

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