Automatic parcel taking and sending method and system for logistics station

Abstract

The invention discloses an automatic parcel taking and sending method and system for a logistics post, and the method comprises the steps: 1, judging the damage condition of a parcel, and storing a damage image; 2, a storage area is selected for storage according to the parcel information, and storage area information is generated; 3, generating pickup information, and sending the pickup information to a pickup person; step 4, after the pick-up person picks up the parcel, whether the parcel needs to be disassembled or not is selected, if yes, a disassembling tool is provided, the disassembling process is recorded, and the step 5 is executed; if not, pickup is completed; step 5, the consignee selects whether to return and change goods, if so, the consignee inputs a goods return and change instruction according to a goods return and change reason, the system generates goods return and change information and determines a goods return and change area, the consignee puts the goods into the goods return and change area, and goods return is completed; and if the goods do not need to be refunded or changed, pickup is completed. The damage condition of the parcel is recorded under the condition that the parcel is automatically fetched and sent, and the disassembling process and the specific damage part of the goods are shot to serve as responsibility accounting vouchers, so that disputes are avoided.

Description

Technical Field

[0001] The invention relates to a method and system for automatically picking up and sending packages at a logistics station, and belongs to the technical field of logistics. Background Art

[0002] With the rapid development of e-commerce, automated parcel pickup and delivery has become a way to improve the satisfaction of express delivery services. Automated pickup and delivery can greatly improve the processing speed and efficiency of express delivery. Through automatic sorting systems and automatic identification technology, a large number of parcels can be processed quickly, reducing the time and cost of manual operation. The automated system can reduce the possibility of human operation errors, such as the wrong delivery and wrong delivery of parcels, and improve the accuracy and reliability of express delivery services. Automated equipment can operate around the clock, allowing users to store and retrieve parcels at any time without time and personnel restrictions. The automated system can track and manage the flow and status of parcels in real time, provide more accurate parcel tracking information, and enhance the user experience.

[0003] However, more and more items are packaged for transport. During the transportation process, the packaged items are often damaged due to squeezing, collision or improper operation, which in turn causes damage to the items in the package, causing losses to the supply chain business. When the consignee receives the package, he finds that the package is damaged and the items in the package are damaged, or the package is intact but the items are still damaged. When the damage needs to be attributed, there is often a lack of attribution evidence, which leads to liability disputes between merchants, logistics stations and consignees, which has a great impact on the logistics and express delivery industry. Summary of the invention

[0004] Purpose of the invention: In view of the deficiencies in the prior art, the present invention provides a method and system for automated parcel collection and delivery at a logistics station. The present invention records the damage of the parcel during the automated collection and delivery process, promptly reminds the recipient to check the integrity of the goods, and simultaneously photographs the disassembly process of the damaged parcel and the specific damaged parts of the goods as evidence of liability, thereby avoiding disputes arising therefrom.

[0005] Technical solution: A method for automatically picking up and sending parcels at a logistics station, comprising the following steps: Step 1: preset the damage condition of the package, obtain the actual surface image information of the package and process it, determine the damage condition of the package after processing, and store the damage image; Step 2: Obtain the weight, length, width, and height of the current package, select a storage area for the package based on the weight, length, width, and height of the package, generate storage area information, and place the package in the corresponding area; Step 3: The damage information in step 1 and the storage area information in step 2 are used together to generate pickup information, which is sent to the recipient; Step 4: The recipient enters the pickup information. After taking out the package, the recipient is prompted whether the package needs to be disassembled on site. If yes, the disassembly tools are provided and the disassembly process is recorded, and then the process goes to step 5. If no, the pickup is completed. Step 5: After the unpacking is completed, the recipient chooses whether to return or exchange the goods according to the condition of the goods. If a return or exchange is required, the recipient enters the return or exchange instruction according to the reason for the return or exchange. The system generates the return or exchange information and determines the return or exchange area. The recipient puts the goods back into the package and puts them into the determined return or exchange area. The return is completed. If no return or exchange is required, complete the pickup.

[0006] Preferably, the step one is specifically to preset the damaged texture features and shape features of the package, process the actual surface image information of the package, normalize the pixel values ​​to eliminate the illumination difference, and remove the noise to improve the image quality. After the processing, the image texture features and shape features are extracted and compared with the preset damaged texture features and shape features of the package. If the similarity is greater than 85%, it is determined to be damaged, otherwise it is not damaged.

[0007] Preferably, in step 2, the weight value, length value, width value, and height value of the current package are obtained, specifically: The weight value of the current package is obtained through the pressure detection device; the length and width values ​​of the package are obtained through the image acquisition device directly above the package; and the height value of the package is obtained through the image acquisition device on the side of the package.

[0008] Preferably, in step 2, the storage area of ​​the package is selected according to the weight, length, width and height of the package, specifically: The storage areas include regular areas, large package areas, and small package areas. The package weight value range, length value range, width value range, and height value range are set for the regular area, large package area, and small package area respectively, and compared with the actual package weight value, length value, width value, and height value, the corresponding storage area is selected, the storage area code is generated, and the storage area code is associated with the package information.

[0009] Preferably, the pickup information in step three includes the storage area code and the damage status of the package. If the package is damaged, the damage image and the storage area code are sent to the recipient; if the package is not damaged, the storage area code is sent.

[0010] Preferably, in step five, the reasons for return and exchange include damaged goods and non-damaged goods. If the recipient chooses the reason for return and exchange of damaged goods, the recipient needs to place the damaged part of the goods in the damaged voucher area for photography. After the photography is completed, the return and exchange information is generated; if the recipient chooses the reason for return and exchange of non-damaged goods, the return and exchange area is determined, the return and exchange information is generated, and after the recipient puts the goods back into the package, it is placed in the designated return and exchange area according to the return and exchange information, and the return is completed.

[0011] Preferably, the return and exchange information includes the recipient's contact information, the recipient's address information, the logistics number information, and the return and exchange area code; if the reason for the return and exchange is damaged goods, it also includes an image of the damaged part of the goods.

[0012] Preferably, step five also includes: if the recipient does not need to return or exchange the goods, a recycling area corresponding to the size is determined according to the length, width and height values ​​of the package, and the recipient places the disassembled outer packaging of the package in the corresponding recycling area to complete the pickup.

[0013] A system for realizing an automated parcel pickup and delivery method at a logistics station, comprising: an instruction input unit, a collection unit, a processing unit, a storage unit, a judgment unit, a control unit, a disassembly tool unit, a recycling unit, and a return and exchange unit; The instruction input unit is used for the recipient to input the pickup instruction, package disassembly instruction, return and exchange instruction into the system; The acquisition unit includes an image acquisition device, a pressure detection device, and a video recording device, which are respectively used to obtain the package surface image, the package weight, the disassembly process video, and the cargo damage image; The processing unit is used to process the package surface image collected by the collection unit, process the package damage image and the package length value, width value, height value, and generate pickup information and return and exchange information, and associate the storage area code with the package information; The storage unit is used to store the package damage image; the weight, length, width and height of the package; return and exchange information; the preset damage of the package; the weight value range, length value range, width value range and height value range of the package in the conventional area, large package area and small package area; and the size information of the package outer packaging recycling area; The judgment unit is used to judge the damage of the parcel, the parcel storage area, and the parcel outer packaging recycling area; The control unit is used to control the collection unit, the disassembly tool unit, the recycling unit, and the return and exchange unit to execute instructions; The disassembly tool unit sends a package disassembly instruction to the control unit through the instruction input unit to provide a disassembly tool; The recycling unit opens a recycling area of ​​a corresponding size after the recycling area information selected by the judgment unit is sent to the control unit, and closes it after the recycling is completed; The return and exchange unit is used to execute a corresponding processing method according to the return and exchange reason after the recipient selects the return and exchange reason.

[0014] Beneficial effects: The present invention realizes automatic storage of parcels in an unattended situation, records the damage of the parcels, promptly reminds the recipient to pay attention to the integrity of the goods, provides on-the-spot disassembly service of the parcels, records the disassembly process of the parcels, provides the recipient with return and exchange service according to the integrity of the goods, and records the details of the damage to the goods as a certificate for attribution of the damage to the goods, thereby avoiding attribution disputes among the three parties. At the same time, a parcel outer packaging recycling area is set up to recycle the outer packaging and reduce the outer packaging expenditure, so that the recipient can check the integrity of the goods on the spot and choose whether to return or exchange the goods after picking up the parcel, thereby avoiding the need to return or exchange the goods after leaving the post station and then return to send the parcel, thereby providing convenience for the recipient; the parcel damage status, the disassembly process video, and the details of the damage to the goods can also be saved as the final attribution certificate, thereby improving the recipient's experience of picking up and sending parcels at the logistics post station, improving the service quality of the logistics post station, reducing the risk of complaints, and enhancing the public's trust in logistics services; at the same time, reducing the time cost loss caused by disputes. BRIEF DESCRIPTION OF THE DRAWINGS

[0015] In order to more clearly illustrate the embodiments of the present invention or the technical solutions in the prior art, the drawings required for use in the embodiments or the description of the prior art will be briefly introduced below. Obviously, the drawings described below are only embodiments of the present invention. For ordinary technicians in this field, other drawings can be obtained based on the provided drawings without paying creative work.

[0016] Figure 1 The figure is a flow chart of the method of the present invention. DETAILED DESCRIPTION

[0017] The following will be combined with the drawings in the embodiments of the present invention to clearly and completely describe the technical solutions in the embodiments of the present invention. Obviously, the described embodiments are only part of the embodiments of the present invention, not all of the embodiments. Based on the embodiments of the present invention, all other embodiments obtained by ordinary technicians in this field without creative work are within the scope of protection of the present invention.

[0018] In the description of the present invention, it is necessary to understand that the terms "up", "down", "front", "back", "left", "right", "vertical", "horizontal", "top", "bottom", "inside", "outside", etc., indicating the orientation or position relationship are based on the orientation or position relationship shown in the drawings, and are only for the convenience of describing the present invention and simplifying the description, rather than indicating or implying that the device or element referred to must have a specific orientation, be constructed and operated in a specific orientation, and therefore cannot be understood as a limitation on the present invention.

[0019] In the present invention, unless otherwise clearly specified and limited, a first feature being "above" or "below" a second feature may include that the first and second features are in direct contact, or may include that the first and second features are not in direct contact but are in contact through another feature between them. Moreover, a first feature being "above", "above" and "above" a second feature includes that the first feature is directly above and obliquely above the second feature, or simply indicates that the first feature is higher in level than the second feature. A first feature being "below", "below" and "below" a second feature includes that the first feature is directly below and obliquely below the second feature, or simply indicates that the first feature is lower in level than the second feature.

[0020] like Figure 1 As shown, a method for automatically picking up and sending parcels at a logistics station includes the following steps: Step 1: preset the damage condition of the package, obtain the actual surface image information of the package and process it, determine the damage condition of the package after processing, and store the damage image; The damaged texture features and shape features of the package are preset, and the actual surface image information of the package is processed. The pixel values ​​are normalized to eliminate the lighting differences and the noise is removed to improve the image quality. After processing, the image texture features and shape features are extracted and compared with the preset damaged texture features and shape features of the package. If the similarity is greater than 85%, it is judged as damaged, otherwise it is not damaged.

[0021] Step 2: Obtain the weight, length, width and height of the current package: obtain the weight of the current package through the pressure detection device; obtain the length and width of the package through the image acquisition device directly above the package; obtain the height of the package through the image acquisition device on the side of the package.

[0022] A storage area for the package is selected according to the weight, length, width and height values ​​of the package, storage area information is generated, and the package is placed in the corresponding area; the storage area includes a regular area, a large package area and a small package area, and the package weight value range, length value range, width value range and height value range of the regular area, the large package area and the small package area are set respectively, and compared with the actual weight, length, width and height values ​​of the package, the corresponding storage area is selected, a storage area code is generated, and the storage area code is associated with the package information.

[0023] Step 3: The damage information in step 1 and the storage area information in step 2 are used together to generate the pickup information, which is sent to the recipient. The pickup information includes the storage area code and the damage information of the package. If the package is damaged, the damage image and storage area code are sent to the recipient; if it is not damaged, the storage area code is sent.

[0024] Step 4: The recipient enters the pickup information. After taking out the package, the recipient is prompted whether the package needs to be disassembled on site. If yes, the disassembly tools are provided and the disassembly process is recorded, and then the process goes to step 5. If no, the pickup is completed. Step 5: After the unpacking is completed, the recipient chooses whether to return or exchange the goods according to the condition of the goods. If a return or exchange is required, the recipient enters the return or exchange instruction according to the reason for the return or exchange. The system generates the return or exchange information and determines the return or exchange area. The recipient puts the goods back into the package and puts them into the determined return or exchange area. The return is completed. If no return or exchange is required, the recycling area corresponding to the size will be determined based on the length, width, and height values ​​of the package. The recipient will place the disassembled outer packaging of the package in the corresponding recycling area to complete the pickup.

[0025] Reasons for return and exchange include damaged goods and non-damaged goods. If the recipient chooses damaged goods as the reason for return and exchange, the recipient needs to place the damaged part of the goods in the damaged evidence area for photography. After the photography is completed, the return and exchange information is generated. If the recipient chooses non-damaged goods as the reason for return and exchange, the return and exchange area is determined and the return and exchange information is generated. After the recipient puts the goods back into the package, he / she puts them in the designated return and exchange area according to the return and exchange information, and the return is completed.

[0026] The return and exchange information includes the recipient's contact information, recipient's address information, logistics number information, and return and exchange area code; if the reason for the return and exchange is damaged goods, it also includes an image of the damaged part of the goods.

[0027] A system for realizing an automated parcel pickup and delivery method at a logistics station, comprising: an instruction input unit, a collection unit, a processing unit, a storage unit, a judgment unit, a control unit, a disassembly tool unit, a recycling unit, and a return and exchange unit; The instruction input unit is used for the recipient to input the pickup instruction, package disassembly instruction, return and exchange instruction into the system; The acquisition unit includes an image acquisition device, a pressure detection device, and a video recording device, which are respectively used to obtain the package surface image, the package weight, the disassembly process video, and the cargo damage image; The processing unit is used to process the package surface image collected by the collection unit, process the package damage image and the package length value, width value, height value, and generate pickup information and return and exchange information, and associate the storage area code with the package information; The storage unit is used to store the package damage image; the weight, length, width and height of the package; return and exchange information; the preset damage of the package; the weight value range, length value range, width value range and height value range of the package in the conventional area, large package area and small package area; and the size information of the package outer packaging recycling area; The judgment unit is used to judge the damage of the parcel, the parcel storage area, and the parcel outer packaging recycling area; The control unit is used to control the collection unit, the disassembly tool unit, the recycling unit, and the return and exchange unit to execute instructions; The disassembly tool unit sends a package disassembly instruction to the control unit through the instruction input unit to provide a disassembly tool; The recycling unit opens a recycling area of ​​a corresponding size after the recycling area information selected by the judgment unit is sent to the control unit, and closes it after the recycling is completed; The return and exchange unit is used to execute a corresponding processing method according to the return and exchange reason after the recipient selects the return and exchange reason.

[0028] In this specification, each embodiment is described in a progressive manner, and each embodiment focuses on the differences from other embodiments. The same or similar parts between the embodiments can be referred to each other. For the device disclosed in the embodiment, since it corresponds to the method disclosed in the embodiment, the description is relatively simple, and the relevant parts can be referred to the method part.

[0029] The above description of the disclosed embodiments enables one skilled in the art to implement or use the present invention. Various modifications to these embodiments will be apparent to one skilled in the art, and the general principles defined herein may be implemented in other embodiments without departing from the spirit or scope of the present invention. Therefore, the present invention will not be limited to the embodiments shown herein, but rather to the widest scope consistent with the principles and novel features disclosed herein.

Claims

1. A method for automatically picking up and sending parcels at a logistics station, characterized in that: The following steps are involved: Step 1: preset the damage condition of the package, obtain the actual surface image information of the package and process it, determine the damage condition of the package after processing, and store the damage image; Step 2: Obtain the weight, length, width, and height of the current package, select a storage area for the package based on the weight, length, width, and height of the package, generate storage area information, and place the package in the corresponding area; Step 3: The damage information in step 1 and the storage area information in step 2 are used together to generate pickup information, which is sent to the recipient; Step 4: The recipient enters the pickup information. After taking out the package, the recipient is prompted whether the package needs to be disassembled on site. If yes, the disassembly tools are provided and the disassembly process is recorded, and then the process goes to step 5. If no, the pickup is completed. Step 5: After the unpacking is completed, the recipient chooses whether to return or exchange the goods according to the condition of the goods. If a return or exchange is required, the recipient enters the return or exchange instruction according to the reason for the return or exchange. The system generates the return or exchange information and determines the return or exchange area. The recipient puts the goods back into the package and puts them into the determined return or exchange area. The return is completed. If no return or exchange is required, complete the pickup.

2. The method for automatically picking up and sending parcels at a logistics station according to claim 1, characterized in that: Specifically, the step one is to preset the damaged texture features and shape features of the package, process the actual surface image information of the package, normalize the pixel values ​​to eliminate the illumination difference, and remove the noise to improve the image quality. After the processing, the image texture features and shape features are extracted and compared with the preset damaged texture features and shape features of the package. If the similarity is greater than 85%, it is determined to be damaged, otherwise it is not damaged.

3. The method for automatically picking up and sending parcels at a logistics station according to claim 1, characterized in that: In step 2, the weight, length, width and height of the current package are obtained, specifically: The weight value of the current package is obtained through the pressure detection device; the length and width values ​​of the package are obtained through the image acquisition device directly above the package; and the height value of the package is obtained through the image acquisition device on the side of the package.

4. The method for automatically picking up and sending parcels at a logistics station according to claim 1, characterized in that: In step 2, the storage area of ​​the package is selected according to the weight, length, width and height of the package, specifically: The storage areas include regular areas, large package areas, and small package areas. The package weight value range, length value range, width value range, and height value range are set for the regular area, large package area, and small package area respectively, and compared with the actual package weight value, length value, width value, and height value, the corresponding storage area is selected, the storage area code is generated, and the storage area code is associated with the package information.

5. The method for automatically picking up and sending parcels at a logistics station according to claim 1, characterized in that: The pickup information in step three includes the storage area code and the damage status of the package. If the package is damaged, the damage image and the storage area code are sent to the recipient; if the package is not damaged, the storage area code is sent.

6. The method for automatically picking up and sending parcels at a logistics station according to claim 1, characterized in that: In step five, the reasons for return and exchange include damaged goods and non-damaged goods. If the recipient chooses the reason for return and exchange due to damaged goods, the recipient needs to place the damaged part of the goods in the damaged voucher area for photography. After the photography is completed, the return and exchange information is generated; if the recipient chooses the reason for return and exchange due to non-damaged goods, the return and exchange area is determined, and the return and exchange information is generated. After the recipient puts the goods back into the package, it is placed in the designated return and exchange area according to the return and exchange information, and the return is completed.

7. The method for automatically picking up and sending parcels at a logistics station according to claim 6, characterized in that: The return and exchange information includes the recipient's contact information, recipient's address information, logistics number information, and return and exchange area code; if the reason for the return and exchange is damaged goods, it also includes an image of the damaged part of the goods.

8. The method for automatically picking up and sending parcels at a logistics station according to claim 1, characterized in that: The step five also includes: if the recipient does not need to return or exchange the goods, a recycling area corresponding to the size is determined according to the length, width and height values ​​of the package, and the recipient places the disassembled outer packaging of the package in the corresponding recycling area to complete the pickup.

9. A system for realizing an automated parcel pickup and delivery method at a logistics station, characterized in that: include: Command input unit, collection unit, processing unit, storage unit, judgment unit, control unit, disassembly tool unit, recycling unit, return and exchange unit; The instruction input unit is used for the recipient to input the pickup instruction, package disassembly instruction, return and exchange instruction into the system; The acquisition unit includes an image acquisition device, a pressure detection device, and a video recording device, which are respectively used to obtain the package surface image, the package weight, the disassembly process video, and the cargo damage image; The processing unit is used to process the package surface image collected by the collection unit, process the package damage image and the package length value, width value, height value, and generate pickup information and return and exchange information, and associate the storage area code with the package information; The storage unit is used to store the package damage image; the weight, length, width and height of the package; return and exchange information; the preset damage of the package; the weight value range, length value range, width value range and height value range of the package in the conventional area, large package area and small package area; and the size information of the package outer packaging recycling area; The judgment unit is used to judge the damage of the parcel, the parcel storage area, and the parcel outer packaging recycling area; The control unit is used to control the collection unit, the disassembly tool unit, the recycling unit, and the return and exchange unit to execute instructions; The disassembly tool unit sends a package disassembly instruction to the control unit through the instruction input unit to provide a disassembly tool; The recycling unit opens a recycling area of ​​a corresponding size after the recycling area information selected by the judgment unit is sent to the control unit, and closes it after the recycling is completed; The return and exchange unit is used to execute a corresponding processing method according to the return and exchange reason after the recipient selects the return and exchange reason.

Images