Maintenance method and device for automatic fare collection equipment, equipment and medium

Abstract

The invention discloses a maintenance method and device of automatic fare collection equipment, equipment and a medium, and belongs to the technical field of Internet of Things. The method comprises the following steps: acquiring operation data of the automatic fare collection equipment; inputting the operation data into a pre-constructed scoring model, and determining the health level of the automatic fare collection equipment according to an output result of the scoring model; and when the health level meets a preset condition, carrying out fault alarm on the automatic fare collection equipment, and sending a remote restart instruction to the automatic fare collection equipment to control the automatic fare collection equipment to be restarted. According to the technical scheme, the health level of the automatic fare collection equipment can be monitored through the operation data, early warning and maintenance can be carried out on the fault condition in time, the maintenance efficiency of the automatic fare collection equipment can be improved, and normal operation of rail transit is guaranteed.

Description

Technical Field

[0001] The present application belongs to the technical field of Internet of Things, and specifically relates to a maintenance method, device, equipment and medium for automatic ticket vending and checking equipment. Background Art

[0002] The AFC system (Automatic Fare Collection) is an automated system based on computer, communication, network and automatic control technologies to realize the entire process of rail transit ticket sales, ticket checking, billing, charging, statistics, clearing and management.

[0003] At present, it is impossible to find faults in the operation of AFC professional equipment, that is, automatic ticket vending and checking equipment in a timely manner. Generally, maintenance personnel discover whether the equipment is faulty during daily inspections. However, the entire process from discovering the fault to going to the site for maintenance takes a long time, resulting in extremely low maintenance efficiency and the equipment cannot be restored to normal service in time. During this period, the automatic ticket vending and checking equipment may have a variety of problems such as people being caught in the gate machine and passengers not issuing tickets after paying for tickets, which seriously affects passengers' travel. In addition, since it is impossible to centrally view the equipment operation status of the entire station, the entire line, or even the entire line network, the maintenance personnel's daily inspection workload is large and the inspection efficiency is low.

[0004] Therefore, how to provide timely warning and efficient maintenance for the operating status of the automatic ticket vending and checking equipment is a technical problem that needs to be solved urgently by those skilled in the art. Summary of the invention

[0005] The embodiments of the present application provide a maintenance method, device, equipment and medium for automatic ticket vending and checking equipment, the purpose of which is to monitor the health level of the automatic ticket vending and checking equipment through operating data, and then to promptly warn and maintain fault conditions, which is beneficial to improving the maintenance efficiency of the automatic ticket vending and checking equipment and ensuring the normal operation of rail transit.

[0006] In a first aspect, this embodiment provides a maintenance method for an automatic ticket vending and checking device, the method comprising:

[0007] Obtain the operation data of automatic ticket vending and checking equipment;

[0008] Inputting the operation data into a pre-built scoring model, and determining the health level of the automatic ticket vending and checking device according to the output result of the scoring model;

[0009] When the health level meets the preset conditions, a fault alarm is issued to the automatic ticket vending and checking equipment, and a remote restart instruction is issued to the automatic ticket vending and checking equipment to control the automatic ticket vending and checking equipment to restart.

[0010] Furthermore, issuing a remote restart instruction to the automatic ticket vending and checking device includes:

[0011] Acquire a pre-established remote restart command interface between the intelligent operation and maintenance system and the automatic ticket vending and checking device;

[0012] Detecting current passenger flow data of the automatic ticket vending and checking equipment;

[0013] When the current passenger flow data meets the restart condition, a remote restart instruction is sent to the remote restart instruction interface of the automatic ticket vending and checking device.

[0014] Furthermore, after obtaining the operation data of the automatic ticket vending and checking device, the method further includes:

[0015] Acquire the associated detection information of the automatic ticket vending and checking equipment; wherein the associated detection information includes at least one of historical passenger flow data, communication status data and historical fault data; wherein the historical fault data includes one or more of fault frequency, fault type and accessory replacement record;

[0016] Accordingly, the operation data is input into a pre-built scoring model, and the health level of the automatic ticket vending and checking device is determined according to the output result of the scoring model, including:

[0017] The operation data and the associated detection information are input into a pre-built scoring model, and the health level of the automatic ticket vending and checking device is determined according to an output result of the scoring model.

[0018] Furthermore, before inputting the operating data into the pre-built scoring model, the method further includes:

[0019] Classifying the historical fault data to determine the fault type;

[0020] Determine the configuration weight of each fault type according to the occurrence frequency and impact of each fault type;

[0021] The parameters of the scoring model are adjusted according to the configuration weights.

[0022] Furthermore, after controlling the automatic ticket vending and checking device to restart, the method further includes:

[0023] Re-acquire the operation data of the automatic ticket vending and checking equipment;

[0024] Inputting the operating data into the scoring model, and re-determining the health level of the automatic ticket vending and checking device according to the output result of the scoring model;

[0025] When the health level still meets the preset conditions, a maintenance work order is generated.

[0026] Furthermore, a maintenance work order is generated, including:

[0027] Inputting the operation data into a pre-built fault analysis model, and determining the fault type of the automatic ticket vending and checking device according to the output result of the fault analysis model;

[0028] Generate corresponding maintenance suggestions according to the fault type; wherein the maintenance suggestions include maintenance measure suggestions and maintenance tool suggestions;

[0029] Obtaining self-test feedback reported by the automatic ticket vending and checking device, and determining the fault location according to the test results of each sensor in the self-test feedback;

[0030] Fill the fault location, fault type and maintenance suggestion into a blank work order to generate a maintenance work order.

[0031] Furthermore, after generating the maintenance work order, the method further includes:

[0032] Receive maintenance feedback tickets uploaded by staff;

[0033] Identify the actual fault type of the automatic ticket vending and checking equipment in the maintenance feedback work order;

[0034] The actual fault type is fed back to the fault analysis model to optimize the fault analysis model.

[0035] In a second aspect, this embodiment provides a maintenance device for an automatic ticket vending and checking device, the device comprising:

[0036] An operation data acquisition module is used to acquire the operation data of the automatic ticket vending and checking equipment;

[0037] A health level determination module, used for inputting the operation data into a pre-built scoring model, and determining the health level of the automatic ticket vending and checking device according to the output result of the scoring model;

[0038] The remote restart instruction sending module is used to issue a fault alarm to the automatic ticket vending and checking equipment when the health level meets the preset conditions, and send a remote restart instruction to the automatic ticket vending and checking equipment to control the automatic ticket vending and checking equipment to restart.

[0039] In a third aspect, an embodiment of the present application provides an electronic device, which includes a processor, a memory, and a program or instruction stored in the memory and executable on the processor, wherein the program or instruction, when executed by the processor, implements the steps of the method described in the first aspect.

[0040] In a fourth aspect, an embodiment of the present application provides a readable storage medium, on which a program or instruction is stored, and when the program or instruction is executed by a processor, the steps of the method described in the first aspect are implemented.

[0041] In a fifth aspect, an embodiment of the present application provides a chip, comprising a processor and a communication interface, wherein the communication interface is coupled to the processor, and the processor is used to run a program or instruction to implement the method described in the first aspect.

[0042] In an embodiment of the present application, the operation data of the automatic ticket vending and checking equipment is obtained; the operation data is input into a pre-constructed scoring model, and the health level of the automatic ticket vending and checking equipment is determined according to the output result of the scoring model; when the health level meets the preset conditions, a fault alarm is issued to the automatic ticket vending and checking equipment, and a remote restart command is issued to the automatic ticket vending and checking equipment to control the restart of the automatic ticket vending and checking equipment. Through the above technical scheme, the health level of the automatic ticket vending and checking equipment can be monitored through the operation data, and then the fault situation can be warned and maintained in time, which is conducive to improving the maintenance efficiency of the automatic ticket vending and checking equipment and ensuring the normal operation of rail transit. BRIEF DESCRIPTION OF THE DRAWINGS

[0043] Figure 1 It is a flowchart of a maintenance method of an automatic ticket vending and checking device provided in Example 1 of the present application;

[0044] Figure 2 This is a schematic diagram of the operation data collection architecture provided in Example 1 of the present application;

[0045] Figure 3 This is a schematic diagram comparing the fault handling process of the automatic ticket vending device provided in the first embodiment of the present application;

[0046] Figure 4 It is a flowchart of a maintenance method of an automatic ticket vending and checking device provided in Embodiment 2 of the present application;

[0047] Figure 5 It is a flowchart of a maintenance method of an automatic ticket vending and checking device provided in Embodiment 3 of the present application;

[0048] Figure 6 This is a schematic diagram of the monitoring interface of the automatic ticket vending and checking equipment at Station A provided in Example 3 of the present application;

[0049] Figure 7 This is a schematic diagram of a fault location display interface of an automatic ticket checking device provided in Example 3 of the present application;

[0050] Figure 8 It is a structural schematic diagram of a maintenance device for an automatic ticket vending and checking device provided in Embodiment 4 of the present application;

[0051] Fig. 9 It is a schematic diagram of the structure of an electronic device provided in Example 5 of the present application. DETAILED DESCRIPTION

[0052] In order to make the purpose, technical scheme and advantages of the present application clearer, the specific embodiments of the present application are further described in detail below in conjunction with the accompanying drawings. It is understood that the specific embodiments described herein are only used to explain the present application, rather than to limit the present application. It should also be noted that, for the convenience of description, only the part related to the present application but not all the contents are shown in the accompanying drawings. Before discussing the exemplary embodiments in more detail, it should be mentioned that some exemplary embodiments are described as processes or methods depicted as flow charts. Although the flow chart describes each operation (or step) as a sequential process, many of the operations therein can be implemented in parallel, concurrently or simultaneously. In addition, the order of each operation can be rearranged. The process can be terminated when its operation is completed, but it can also have additional steps not included in the accompanying drawings. The process can correspond to a method, a function, a procedure, a subroutine, a subprogram, etc.

[0053] The following will be combined with the drawings in the embodiments of the present application to clearly describe the technical solutions in the embodiments of the present application. Obviously, the described embodiments are part of the embodiments of the present application, rather than all the embodiments. All other embodiments obtained by ordinary technicians in this field based on the embodiments in the present application belong to the scope of protection of this application.

[0054] The terms "first", "second", etc. in the specification and claims of the present application are used to distinguish similar objects, and are not used to describe a specific order or sequence. It should be understood that the data used in this way can be interchangeable under appropriate circumstances, so that the embodiments of the present application can be implemented in an order other than those illustrated or described here, and the objects distinguished by "first", "second", etc. are generally of one type, and the number of objects is not limited. For example, the first object can be one or more. In addition, "and / or" in the specification and claims represents at least one of the connected objects, and the character " / " generally indicates that the objects associated with each other are in an "or" relationship.

[0055] In conjunction with the accompanying drawings, a maintenance method, device, equipment and medium for an automatic ticket vending and checking device provided in an embodiment of the present application are described in detail through specific embodiments and their application scenarios.

[0056] Embodiment 1

[0057] Figure 1 It is a flow chart of a maintenance method of an automatic ticket vending and checking device provided in Example 1 of the present application.

[0058] like Figure 1 As shown, the specific steps include:

[0059] S101, obtaining operation data of automatic ticket vending and checking equipment;

[0060] The application scenario of this solution can be the fault monitoring scenario of automatic ticket vending and checking equipment in rail transit.

[0061] Based on the above scenario, it can be understood that the executor of this scenario can be an intelligent operation and maintenance system that controls the automatic ticket vending and checking equipment, such as a computer or software component that provides services in a network environment, etc., and no excessive limitations are made here.

[0062] The intelligent operation and maintenance system can be an intelligent system for unified monitoring, management and maintenance of the automatic ticket vending and checking equipment at each rail transit station. The intelligent operation and maintenance system can organize, store and display the data uploaded by the automatic ticket vending and checking equipment, so that the staff can remotely grasp the operation information of the automatic ticket vending and checking equipment in real time, and the staff can also remotely control and manage some functions of the automatic ticket vending and checking equipment through the intelligent operation and maintenance system.

[0063] Automatic ticket vending and checking equipment can be an intelligent equipment system used in public transportation, venues and other places, mainly including automatic ticket vending machines, automatic ticket checking machines, etc. Automatic ticket vending machines are mainly used to sell various types of tickets, such as one-way tickets, round-trip tickets and stored-value tickets. At the same time, they also provide services such as route query and station information; automatic ticket checking machines are mainly used to check the validity of tickets, including ticket type, validity period and balance. Passengers can be controlled to enter and exit the station through automatic ticket checking machines to ensure that only legal ticket holders can pass. In addition, automatic ticket checking machines can also count the passenger flow in and out of the station to provide data support for operation management.

[0064] Operation data can be the automatic ticket vending and checking equipment testing whether its components are operating normally, and the test results are used as operation data and stored in the local operation log. When the intelligent operation and maintenance system needs to retrieve the operation data, the stored operation data reported by the communication device can be used. Among them, the operation log can be a file that records key events and system failures during the operation of the automatic ticket vending and checking equipment. The recording task is automatically completed by each system process in the automatic ticket vending and checking equipment.

[0065] The method of obtaining the operating data of the automatic ticket vending and checking equipment is that the microcontroller inside the automatic ticket vending and checking equipment obtains the detection data of the sensors located in each component of the automatic ticket vending and checking equipment, and judges whether each component is operating normally based on the obtained detection data. The microcontroller uses the detection result as the operating data, and sends the operating data to the intelligent operation and maintenance system through the wireless communication module of the automatic ticket vending and checking equipment. For example, a sensing device is set at the position of the gate barrier of the automatic ticket checking equipment to sense the duration of the barrier opening or closing process. The microcontroller obtains the detection data of the sensing device, and judges whether the barrier is stuck, unresponsive, or other abnormalities based on the duration of the sensing barrier opening or closing process, and sends the judgment result as the operating data to the intelligent operation and maintenance system.

[0066] For example, Figure 2 This is a schematic diagram of the operation data collection architecture provided in Example 1 of the present application. Figure 2 As shown in the figure, each automatic ticket vending and checking device located at the site is connected to the station's computer room server. The server in each station's computer room can obtain the equipment's operating data in real time and store the operating data persistently. The site switch can connect the networks of each station's computer room to achieve the parallel transmission of operating data of multiple stations. The intelligent operation and maintenance system receives the operating data collected by the station's computer room server in real time through the data acquisition interface protocol provided by AFC, and provides the collected operating data to the front-end page after being sorted by the algorithm service, and displays the front-end page through the terminal network device.

[0067] The collected operating data is sent to the site switches set up at each site through the wireless communication module.

[0068] S102, inputting the operation data into a pre-built scoring model, and determining the health level of the automatic ticket vending and checking device according to an output result of the scoring model;

[0069] The pre-built scoring model may be a scoring model that can predict the health level of the automatic ticket vending and checking equipment through operation data.

[0070] The health level of the automatic ticket vending and checking equipment can be a level classification formulated for the automatic ticket vending and checking equipment based on factors such as whether the automatic ticket vending and checking equipment can currently operate normally and the probability of future risks. For example, the health level can be set to healthy, sub-healthy, faulty, and medium maintenance.

[0071] A scoring model can be constructed by obtaining a large amount of operating data of automatic ticket vending and checking equipment in advance, classifying the operating data into health levels, using the classified operating data as input variables and the corresponding health levels as labels, performing supervised training, obtaining the correlation between the operating data and the health levels, and then constructing a scoring model.

[0072] The health level of the automatic ticket vending and checking equipment can be determined by inputting the currently acquired operation data into a pre-built scoring model, and the scoring model outputs the health level corresponding to the current automatic ticket vending and checking equipment based on the association between the operation data and the health level learned in advance. For example, if all components of the automatic ticket vending and checking equipment in the operation data are operating normally, the health level corresponding to the automatic ticket vending and checking equipment is healthy; if a small number of components in the operation data are stuck or abnormal, but the automatic ticket vending and checking equipment can still be used temporarily, the health level corresponding to the automatic ticket vending and checking equipment is sub-healthy; if there is a component failure in the operation data that causes the automatic ticket vending and checking equipment to be unable to operate normally, the health level corresponding to the automatic ticket vending and checking equipment is faulty, etc.

[0073] S103: When the health level meets a preset condition, a fault alarm is issued to the automatic ticket vending and checking device, and a remote restart instruction is sent to the automatic ticket vending and checking device to control the automatic ticket vending and checking device to restart.

[0074] The preset condition may be a health level at which an alarm is required for the automatic ticket vending and checking device. For example, when the health level is a fault, a fault alarm needs to be issued for the automatic ticket vending and checking device.

[0075] The remote restart instruction may be a control instruction sent by the intelligent operation and maintenance system to the automatic ticket vending and checking device to restart it. The automatic ticket vending and checking device can realize the function of self-restart by running the remote restart instruction, without the need for the staff to operate the automatic ticket vending and checking device again.

[0076] The method of providing fault alarm for the automatic ticket vending and checking equipment can be to match the obtained health level with the preset conditions. If the health level meets the preset conditions, a fault alarm is provided for the abnormal automatic ticket vending and checking equipment on the display interface of the intelligent operation and maintenance system. For example, the automatic ticket vending and checking equipment with a sub-healthy health level is marked as a second-level orange alarm, and the automatic ticket vending and checking equipment with a faulty health level is marked as a first-level red alarm.

[0077] The method of controlling the automatic ticket vending and checking equipment to restart can be that after a fault alarm is issued to the automatic ticket vending and checking equipment that meets the preset conditions, a pre-set remote restart instruction can be sent to the automatic ticket vending and checking equipment according to the program setting, or the maintenance personnel can issue a remote restart instruction to the automatic ticket vending and checking equipment through the intelligent operation and maintenance system. After the automatic ticket vending and checking equipment receives the remote restart instruction, it executes the instruction to realize the restart of the automatic ticket vending and checking equipment.

[0078] For example, Figure 3 FIG. 1 is a schematic diagram showing a comparison of the automatic ticket vending equipment fault handling process provided in the first embodiment of the present application. Figure 3As shown, in the prior art, after the station staff finds that the automatic ticket vending equipment has a fault, the station staff reports the specific fault situation. Only after the maintenance personnel arrive at the fault location can they diagnose the fault and perform maintenance measures such as resetting the equipment through the SC workstation (Supervisory Control, monitoring workstation) set up in the station to monitor the operating status of the automatic ticket vending equipment. Since the maintenance personnel cannot know the cause of the fault in advance, there are often situations such as missing spare parts or tools. The maintenance personnel need to spend time to obtain spare parts or tools and return to the fault location to complete the maintenance task. During this period, the automatic ticket vending equipment has been in a state of suspension. In this solution, for the fault of the automatic ticket vending equipment, the intelligent operation and maintenance system can not only detect the fault in time, but also diagnose the fault online. While locating the fault, assisting the maintenance personnel to grasp the fault details in advance, and preparing the maintenance tools, for general faults, it can trigger automatic reset, restart the faulty automatic ticket vending equipment, and detect whether the automatic ticket vending equipment after automatic reset has resumed normal operation. During this period, the automatic ticket vending equipment does not even need to be shut down, which greatly improves the maintenance efficiency.

[0079] Based on the above solution, optionally, after controlling the automatic ticket vending and checking device to restart, the method further includes:

[0080] Re-acquire the operation data of the automatic ticket vending and checking equipment;

[0081] Inputting the operating data into the scoring model, and re-determining the health level of the automatic ticket vending and checking device according to the output result of the scoring model;

[0082] When the health level still meets the preset conditions, a maintenance work order is generated.

[0083] The method for generating a maintenance work order is that after the automatic ticket vending and checking device receives a remote restart command and restarts itself, the operating data of the restarted automatic ticket vending and checking device is obtained again, and the data is input into the scoring model again, so that the scoring model re-scores the health level of the automatic ticket vending and checking device according to the operating data obtained after the restart, and matches the health level with the preset conditions again. If the health level still meets the preset conditions, it means that the automatic ticket vending and checking device has not been successfully maintained and is still in an abnormal state. In this case, a maintenance work order is generated and sent to the maintenance personnel's terminal device to prompt the maintenance personnel to maintain the faulty equipment.

[0084] The benefit of this scheme is that if the equipment still has faults after restart, the maintenance personnel can be notified in time to implement other maintenance measures to avoid long-term failure of the automatic ticket vending and checking equipment affecting the normal operation of the station.

[0085] Based on the above solution, optionally, a maintenance work order is generated, including:

[0086] Inputting the operation data into a pre-built fault analysis model, and determining the fault type of the automatic ticket vending and checking device according to the output result of the fault analysis model;

[0087] Generate corresponding maintenance suggestions according to the fault type; wherein the maintenance suggestions include maintenance measure suggestions and maintenance tool suggestions;

[0088] Obtaining self-test feedback reported by the automatic ticket vending and checking device, and determining the fault location according to the test results of each sensor in the self-test feedback;

[0089] Fill the fault location, fault type and maintenance suggestion into a blank work order to generate a maintenance work order.

[0090] The fault analysis model may be a learning model that can predict the fault type of the automatic ticket vending and checking equipment based on the operation data.

[0091] The maintenance action recommendations may be maintenance steps that can be implemented according to the fault type, or general methods that can solve the fault of automatic ticket vending and checking equipment.

[0092] Maintenance tool recommendations may be tools that may be used during maintenance. For example, if you need to replace a part, you will need to bring new parts, screwdrivers, and other tools.

[0093] Self-test feedback can be the microprocessor in the automatic ticket vending and checking equipment testing the sensors in various parts, and using the test results as feedback information, which is generally written into the operating data and uploaded together.

[0094] The method for determining the fault type can be to obtain a large amount of operation data of automatic ticket vending and checking equipment in advance, classify the operation data according to the fault type, use the classified operation data as input variables, and the corresponding fault type as a label, conduct supervised training, obtain the correlation between the operation data and the fault type, and then build a fault analysis model. The currently acquired operation data is input into the pre-built fault analysis model, and the fault analysis model outputs the current fault type based on the pre-learned correlation between the operation data and the fault type.

[0095] The maintenance suggestion may be generated by the intelligent operation and maintenance system searching for maintenance measures corresponding to the fault type through big data or historical fault records, and identifying the tool name contained in the maintenance measure as a maintenance tool suggestion.

[0096] The method for determining the fault location can be to extract the detection results of each sensor in the self-test feedback, and identify whether there is an abnormality in the detection result, for example, no data or data delay. If so, the location of the abnormal sensor is determined as the fault location.

[0097] A maintenance work order may be generated by obtaining a blank work order after obtaining the fault location, fault type and maintenance suggestion, and writing the fault location, fault type and maintenance suggestion in corresponding filling positions of the blank work order to obtain the maintenance work order.

[0098] The advantage of this arrangement of the scheme is that the specific fault content of the automatic ticket vending and checking equipment can be clearly stated in the maintenance work order, which is helpful for auxiliary maintenance personnel to quickly grasp the fault situation and improve maintenance efficiency.

[0099] Based on the above solution, optionally, after generating the maintenance work order, the method further includes:

[0100] Receive maintenance feedback tickets uploaded by staff;

[0101] Identify the actual fault type of the automatic ticket vending and checking equipment in the maintenance feedback work order;

[0102] The actual fault type is fed back to the fault analysis model to optimize the fault analysis model.

[0103] The maintenance feedback work order can be formed by the staff completing the maintenance task of the automatic ticket vending and checking equipment and recording the maintenance process in detail in the maintenance work order.

[0104] The actual fault type may be an accurate judgment made by the staff on the fault type of the automatic ticket vending and checking equipment based on their own maintenance experience.

[0105] The maintenance feedback work order can be received by the staff uploading the maintenance work order to the intelligent operation and maintenance system, and the intelligent operation and maintenance system receives it through a designated interface.

[0106] The actual fault type may be identified by identifying the maintenance feedback work order and extracting the content in the designated input column where the fault type is located as the actual fault type.

[0107] The fault analysis model can be optimized by comparing the actual fault type with the fault analysis model. If they are consistent, it proves that the output result of the fault analysis model is accurate and there is no need to optimize the fault analysis model. If they are inconsistent, the actual fault type is fed back to the fault analysis model, and the fault analysis model adjusts its own parameters until the output result is consistent with the actual fault type.

[0108] The advantage of such a setting of the present scheme is that, during the use of the fault analysis model, the fault analysis model can be continuously optimized through feedback from actual fault types, which is conducive to improving the accuracy of the fault analysis model.

[0109] This solution provides a program code for determining the health level of automatic ticket vending and checking equipment for reference:

[0110]

[0111] score=0

[0112] if data["temperature"]<40:

[0113] score+=30

[0114] elif 40<=data["temperature"]<60:

[0115] score+=20

[0116] else:

[0117] score+=10

[0118] if data["processing_speed"]>300:

[0119] score+=30

[0120] elif 200<=data["processing_speed"]<=300:

[0121] score+=20

[0122] else:

[0123] score+=10

[0124] if data["error_rate"]<0.05:

[0125] score+=40

[0126] elif 0.05<=data["error_rate"]<0.08:

[0127] score+=20

[0128] else:

[0129] score+=10

[0130] return score

[0131] #Determine the health level based on the score

[0132] def determine_health_level(score):

[0133] if score>=80:

[0134] return "Health"

[0135] elif 60<=score<80:

[0136] return"Sub-health"

[0137] else:

[0138] return "failure"

[0139]

[0140] In an embodiment of the present application, the operation data of the automatic ticket vending and checking equipment is obtained; the operation data is input into a pre-constructed scoring model, and the health level of the automatic ticket vending and checking equipment is determined according to the output result of the scoring model; when the health level meets the preset conditions, a fault alarm is issued to the automatic ticket vending and checking equipment, and a remote restart command is issued to the automatic ticket vending and checking equipment to control the restart of the automatic ticket vending and checking equipment. Through the above-mentioned method for maintaining an automatic ticket vending and checking equipment, the health level of the automatic ticket vending and checking equipment can be monitored through the operation data, and then the fault situation can be warned and maintained in time, which is conducive to improving the maintenance efficiency of the automatic ticket vending and checking equipment and ensuring the normal operation of rail transit.

[0141] Embodiment 2

[0142] Figure 4 This is a flow chart of a maintenance method for an automatic ticket vending and checking device provided in Example 2 of the present application. This solution makes a better improvement on the above-mentioned embodiment, and the specific improvement is: issuing a remote restart instruction to the automatic ticket vending and checking device, including: obtaining a remote restart instruction interface between a pre-established intelligent operation and maintenance system and the automatic ticket vending and checking device; detecting the current passenger flow data of the automatic ticket vending and checking device; and issuing a remote restart instruction to the remote restart instruction interface of the automatic ticket vending and checking device when the current passenger flow data meets the restart condition.

[0143] like Figure 4 As shown, specifically including the following:

[0144] S401, obtaining the operation data of the automatic ticket vending and checking equipment;

[0145] S402, inputting the operation data into a pre-built scoring model, and determining the health level of the automatic ticket vending and checking device according to the output result of the scoring model;

[0146] S403, when the health level meets the preset conditions, a fault alarm is issued to the automatic ticket vending and checking equipment;

[0147] S404, obtaining a pre-established remote restart instruction interface between the intelligent operation and maintenance system and the automatic ticket vending and checking device;

[0148] The remote restart command interface may be a separate interface used by the intelligent operation and maintenance system to send a remote restart command to the automatic ticket vending and checking device.

[0149] The method for obtaining the remote restart command interface is that the staff can enter the permission password through the intelligent operation and maintenance system, and the intelligent operation and maintenance system verifies the permission password. If the permission verification is successful, the permission to enable the remote restart command interface is opened and the calling instruction of the interface is obtained.

[0150] S405, detecting the current passenger flow data of the automatic ticket vending and checking device;

[0151] Passenger flow data can be the number of people passing through the ticket gate per unit time.

[0152] The current passenger flow data of the automatic ticket vending and checking device can be detected by counting the total number of tickets checked by the automatic ticket vending and checking device in the current time period, and calculating the ratio of the total number of tickets to the statistical time period as the current passenger flow data of the automatic ticket vending and checking device.

[0153] S406: When the current passenger flow data meets the restart condition, a remote restart instruction is sent to the remote restart instruction interface of the automatic ticket vending and checking device.

[0154] The restart condition may be the maximum passenger flow data that can be restarted without affecting the normal passage of other passengers. The restart condition may be determined based on the average load capacity of all automatic ticket vending and checking equipment in the same station.

[0155] The method of issuing a remote restart command is to compare the obtained passenger flow data with the restart condition. If the passenger flow data is less than or equal to the restart condition, the microprocessor of the intelligent operation and maintenance system sends a remote restart command to the automatic ticket vending and checking equipment through the remote restart command interface.

[0156] The advantage of this arrangement of the present scheme is that the faulty automatic ticket vending and checking equipment can be restarted without affecting the normal passage of other passengers, which is conducive to timely solving the faults of some automatic ticket vending and checking equipment, saving maintenance time of maintenance personnel and improving maintenance efficiency.

[0157] Embodiment 3

[0158] Figure 5 It is a flow chart of a maintenance method for an automatic ticket vending and checking device provided in Example 3 of the present application. This solution makes a better improvement on the above-mentioned embodiment, and the specific improvement is: after obtaining the operation data of the automatic ticket vending and checking device, the method also includes: obtaining the associated detection information of the automatic ticket vending and checking device; wherein the associated detection information includes at least one of historical passenger flow data, communication status data and historical fault data; wherein the historical fault data includes one or more of fault frequency, fault type and accessory replacement record; accordingly, the operation data is input into a pre-constructed scoring model, and the health level of the automatic ticket vending and checking device is determined according to the output result of the scoring model, including: inputting the operation data and the associated detection information into a pre-constructed scoring model, and determining the health level of the automatic ticket vending and checking device according to the output result of the scoring model.

[0159] like Figure 5 As shown, specifically including the following:

[0160] S501, obtaining the operation data of the automatic ticket vending and checking equipment;

[0161] S502, obtaining the associated detection information of the automatic ticket vending and checking device; wherein the associated detection information includes at least one of historical passenger flow data, communication status data and historical fault data; wherein the historical fault data includes one or more of fault frequency, fault type and accessory replacement record;

[0162] Historical passenger flow data can be the total number of times the automatic ticket vending and checking equipment checks ticket information.

[0163] The communication status data can be the information transmission capability of the communication module between the intelligent operation and maintenance system and the automatic ticket vending and checking equipment. The communication status can be determined by data such as the delay in the information transmission process, the strength of the signal, and the accuracy of the information.

[0164] The fault frequency may be the average time interval between two adjacent faults that have occurred in the automatic ticket vending and checking equipment.

[0165] The fault type can be a classification of the fault problem according to the fault location and fault cause.

[0166] The accessory replacement record may be a record of individual replacement of components in the automatic ticket vending and checking equipment in historical failures, and may include information such as the location of the replaced component and the replacement time.

[0167] The method for obtaining the associated detection information of the automatic ticket vending and checking equipment is to search for the record corresponding to the number information of the current automatic ticket vending and checking equipment in the database of the intelligent operation and maintenance system, and extract the associated detection information of the automatic ticket vending and checking equipment from the found record.

[0168] S503, inputting the operation data and the associated detection information into a pre-built scoring model, and determining the health level of the automatic ticket vending and checking device according to an output result of the scoring model;

[0169] The method for determining the health level of the automatic ticket vending and checking equipment can be to obtain a large amount of operation data, related detection information and corresponding health levels of the automatic ticket vending and checking equipment in advance, use the operation data and related detection information as input variables, and the corresponding health level as a label, conduct supervised training, obtain the correlation between the operation data and related detection information and the health level, and then build a scoring model. The currently acquired operation data and related detection information are input into the pre-built scoring model, and the scoring model outputs the health level corresponding to the current automatic ticket vending and checking equipment based on the pre-learned correlation between the operation data and related detection information and the health level.

[0170] After determining the corresponding health level of the automatic ticket vending and checking equipment, the intelligent operation and maintenance system can display the operating status of the equipment and the corresponding health level through the terminal device, so that maintenance personnel can more intuitively view the operating status of all equipment in each station. Figure 6 Schematic diagram of the monitoring interface of the automatic ticket vending and checking equipment at station A provided in the third embodiment of the present application, such as Figure 6 As shown, the icons of all the automatic ticket vending machines (TVM) and automatic gate machines (AGM) in Station A are displayed. On this basis, the color of the icon can be used to indicate the current operating status of the device. The green icon indicates that the device is in a healthy state, the yellow icon indicates that the device is in a sub-healthy state, and the red icon indicates that the device is in a faulty state. In the current interface, separate alarms can be issued for devices in sub-healthy and faulty states to prompt maintenance personnel to deal with the fault problems in a timely manner.

[0171] Based on the above solution, the intelligent operation and maintenance system can also display the operating status of each part of the specific automatic ticket vending and checking equipment, for example, Figure 7 : is a schematic diagram of a fault location display interface of an automatic ticket checking device provided in Example 3 of the present application, such as Figure 7As described, if the gate of the automatic ticket checking device AGM05 fails, after locating the specific faulty part of the faulty automatic ticket checking device through the sensor, the faulty part 2 and the non-faulty part 1 can be displayed by color, that is, the faulty part 2 is filled with the same red color as the icon. After the maintenance personnel clicks the icon of the faulty device, the faulty part can be highlighted, so that the maintenance personnel can quickly find the fault location and improve maintenance efficiency.

[0172] S504: When the health level meets a preset condition, a fault alarm is issued to the automatic ticket vending and checking device, and a remote restart instruction is sent to the automatic ticket vending and checking device to control the automatic ticket vending and checking device to restart.

[0173] The advantage of this setting of the scheme is that it can take into account the impact of the associated detection information on the health of the automatic ticket vending and checking equipment, and use the associated detection information as the data basis for the health score, which is conducive to improving the accuracy of the health score and accurately identifying faulty equipment.

[0174] Based on the above solution, optionally, before inputting the operation data into a pre-built scoring model, the method further includes:

[0175] Classifying the historical fault data to determine the fault type;

[0176] Determine the configuration weight of each fault type according to the occurrence frequency and impact of each fault type;

[0177] The parameters of the scoring model are adjusted according to the configuration weights.

[0178] The method for determining the fault type is to identify historical fault data, divide the data into different categories according to the fault location and fault data characteristics in the historical fault data, treat all historical fault data in the same category as the same fault type, and mark the fault type of each historical fault data.

[0179] The configuration weight of the fault type can be determined by counting the number of occurrences of each fault type in the historical fault records, calculating the ratio of the number of occurrences to the use time of the automatic ticket vending and checking equipment as the frequency of occurrence, and determining the degree of influence of each fault type on the normal operation of the automatic ticket vending and checking equipment based on the average maintenance time of each fault type recorded in the historical fault data. For example, the fault type with a longer maintenance time has a greater degree of influence. The configuration weight of the fault type with a higher frequency of occurrence and a greater influencing factor will be increased accordingly; the configuration weight of the fault type with a lower frequency of occurrence and a smaller influencing factor will be reduced accordingly.

[0180] The parameters of the scoring model may be adjusted by calling an adjustment window of the scoring model, inputting configuration weights of various fault types therein, and allowing the scoring model to modify data at corresponding locations in the program according to the configuration weights.

[0181] The advantage of this setting of the scheme is that corresponding configuration weights can be set for different fault types, so that the algorithm of the scoring model is more consistent with the actual results, which is conducive to improving the accuracy of the health level scoring of the automatic ticket vending and checking equipment.

[0182] Embodiment 4

[0183] Figure 8 It is a structural schematic diagram of the maintenance device of the automatic ticket vending and checking equipment provided in Example 4 of the present application.

[0184] like Figure 8 As shown, specifically including the following:

[0185] The operation data acquisition module 801 is used to acquire the operation data of the automatic ticket vending and checking equipment;

[0186] A health level determination module 802 is used to input the operation data into a pre-built scoring model, and determine the health level of the automatic ticket vending and checking device according to the output result of the scoring model;

[0187] The remote restart instruction sending module 803 is used to issue a fault alarm to the automatic ticket vending and checking device when the health level meets the preset conditions, and send a remote restart instruction to the automatic ticket vending and checking device to control the automatic ticket vending and checking device to restart.

[0188] In an embodiment of the present application, an operation data acquisition module is used to acquire the operation data of the automatic ticket vending and checking equipment; a health level determination module is used to input the operation data into a pre-constructed scoring model, and determine the health level of the automatic ticket vending and checking equipment according to the output result of the scoring model; a remote restart instruction sending module is used to issue a fault alarm to the automatic ticket vending and checking equipment when the health level meets the preset conditions, and send a remote restart instruction to the automatic ticket vending and checking equipment to control the restart of the automatic ticket vending and checking equipment. Through the above-mentioned maintenance method of the automatic ticket vending and checking equipment, the health level of the automatic ticket vending and checking equipment can be monitored through the operation data, and then the fault situation can be warned and maintained in time, which is conducive to improving the maintenance efficiency of the automatic ticket vending and checking equipment and ensuring the normal operation of rail transit.

[0189] A maintenance device for an automatic ticket vending and checking device in an embodiment of the present application may be a device, or a component, an integrated circuit, or a chip in a terminal. The device may be a mobile electronic device or a non-mobile electronic device. For example, the mobile electronic device may be a mobile phone, a tablet computer, a laptop computer, a PDA, an in-vehicle electronic device, a wearable device, an ultra-mobile personal computer (UMPC), a netbook, or a personal digital assistant (PDA), etc., and the non-mobile electronic device may be a server, a network attached storage (NAS), a personal computer (PC), a television (TV), a teller machine, or a self-service machine, etc., which is not specifically limited in the embodiment of the present application.

[0190] In the embodiment of the present application, a device for maintaining an automatic ticket vending and checking device may be a device having an operating system. The operating system may be an Android operating system, an iOS operating system, or other possible operating systems, which are not specifically limited in the embodiment of the present application.

[0191] The device for maintaining an automatic ticket vending and checking device provided in the embodiment of the present application can implement each process implemented in the above-mentioned method embodiments, and will not be described again here to avoid repetition.

[0192] Embodiment 5

[0193] like Fig. 9 As shown, an embodiment of the present application also provides an electronic device 900, including a processor 901, a memory 902, and a program or instruction stored in the memory 902 and executable on the processor 901. When the program or instruction is executed by the processor 901, each process of an embodiment of a method for maintaining an automatic ticket vending and checking device described above is implemented, and the same technical effect can be achieved. To avoid repetition, it will not be described here.

[0194] It should be noted that the electronic devices in the embodiments of the present application include the mobile electronic devices and non-mobile electronic devices mentioned above.

[0195] Embodiment 6

[0196] An embodiment of the present application also provides a readable storage medium, on which a program or instruction is stored. When the program or instruction is executed by a processor, each process of the above-mentioned method embodiment for maintaining an automatic ticket vending and checking device is implemented, and the same technical effect can be achieved. To avoid repetition, it will not be repeated here.

[0197] The processor is a processor in the electronic device described in the above embodiment. The readable storage medium includes a computer readable storage medium, such as a computer read-only memory (ROM), a random access memory (RAM), a magnetic disk or an optical disk.

[0198] Embodiment 7

[0199] An embodiment of the present application further provides a chip, which includes a processor and a communication interface, wherein the communication interface is coupled to the processor, and the processor is used to run programs or instructions to implement the various processes of the above-mentioned maintenance method embodiment of an automatic ticket vending and checking device, and can achieve the same technical effect. To avoid repetition, it will not be repeated here.

[0200] It should be understood that the chip mentioned in the embodiments of the present application can also be called a system-level chip, a system chip, a chip system or a system-on-chip chip, etc.

[0201] It should be noted that, in this article, the terms "comprise", "include" or any other variant thereof are intended to cover non-exclusive inclusion, so that the process, method, article or device including a series of elements includes not only those elements, but also includes other elements not explicitly listed, or also includes elements inherent to such process, method, article or device. In the absence of further restrictions, the elements defined by the sentence "comprise one..." do not exclude the presence of other identical elements in the process, method, article or device including the element. In addition, it should be pointed out that the scope of the methods and devices in the embodiments of the present application is not limited to performing functions in the order shown or discussed, and may also include performing functions in a substantially simultaneous manner or in reverse order according to the functions involved, for example, the described method may be performed in an order different from that described, and various steps may also be added, omitted, or combined. In addition, the features described with reference to certain examples may be combined in other examples.

[0202] Through the description of the above implementation methods, those skilled in the art can clearly understand that the above-mentioned embodiment methods can be implemented by means of software plus a necessary general hardware platform, and of course by hardware, but in many cases the former is a better implementation method. Based on such an understanding, the technical solution of the present application, or the part that contributes to the prior art, can be embodied in the form of a computer software product, which is stored in a storage medium (such as ROM / RAM, a disk, or an optical disk), and includes a number of instructions for a terminal (which can be a mobile phone, a computer, a server, or a network device, etc.) to execute the methods described in each embodiment of the present application.

[0203] The embodiments of the present application are described above in conjunction with the accompanying drawings, but the present application is not limited to the above-mentioned specific implementation methods. The above-mentioned specific implementation methods are merely illustrative and not restrictive. Under the guidance of the present application, ordinary technicians in this field can also make many forms without departing from the purpose of the present application and the scope of protection of the claims, all of which are within the protection of the present application.

[0204] The above are only preferred embodiments of the present application and the technical principles used. The present application is not limited to the specific embodiments described herein, and various obvious changes, readjustments and substitutions that can be made by those skilled in the art will not deviate from the scope of protection of the present application. Therefore, although the present application is described in more detail through the above embodiments, the present application is not limited to the above embodiments, and may include more other equivalent embodiments without departing from the concept of the present application, and the scope of the present application is determined by the scope of the claims.

Claims

1. A maintenance method for automatic ticket vending and checking equipment, characterized in that: The method comprises: Obtain the operation data of automatic ticket vending and checking equipment; Inputting the operation data into a pre-built scoring model, and determining the health level of the automatic ticket vending and checking device according to the output result of the scoring model; When the health level meets the preset conditions, a fault alarm is issued to the automatic ticket vending and checking equipment, and a remote restart instruction is issued to the automatic ticket vending and checking equipment to control the automatic ticket vending and checking equipment to restart.

2. The maintenance method of the automatic ticket vending and checking equipment according to claim 1, characterized in that: Sending a remote restart instruction to the automatic ticket vending and checking device includes: Acquire a pre-established remote restart command interface between the intelligent operation and maintenance system and the automatic ticket vending and checking device; Detecting current passenger flow data of the automatic ticket vending and checking equipment; When the current passenger flow data meets the restart condition, a remote restart instruction is sent to the remote restart instruction interface of the automatic ticket vending and checking device.

3. The maintenance method of the automatic ticket vending and checking equipment according to claim 1, characterized in that: After obtaining the operation data of the automatic ticket vending and checking device, the method further includes: Acquire the associated detection information of the automatic ticket vending and checking equipment; wherein the associated detection information includes at least one of historical passenger flow data, communication status data and historical fault data; wherein the historical fault data includes one or more of fault frequency, fault type and accessory replacement record; Accordingly, the operation data is input into a pre-built scoring model, and the health level of the automatic ticket vending and checking device is determined according to the output result of the scoring model, including: The operation data and the associated detection information are input into a pre-built scoring model, and the health level of the automatic ticket vending and checking device is determined according to an output result of the scoring model.

4. The maintenance method of the automatic ticket vending and checking equipment according to claim 3, characterized in that: Before inputting the operating data into a pre-built scoring model, the method further comprises: Classifying the historical fault data to determine the fault type; Determine the configuration weight of each fault type according to the occurrence frequency and impact of each fault type; The parameters of the scoring model are adjusted according to the configuration weights.

5. The maintenance method of the automatic ticket vending and checking equipment according to claim 1, characterized in that: After controlling the automatic ticket vending and checking device to restart, the method further includes: Re-acquire the operation data of the automatic ticket vending and checking equipment; Inputting the operating data into the scoring model, and re-determining the health level of the automatic ticket vending and checking device according to the output result of the scoring model; When the health level still meets the preset conditions, a maintenance work order is generated.

6. The maintenance method of the automatic ticket vending and checking equipment according to claim 5, characterized in that: Generate maintenance work orders, including: Inputting the operation data into a pre-built fault analysis model, and determining the fault type of the automatic ticket vending and checking device according to the output result of the fault analysis model; Generate corresponding maintenance suggestions according to the fault type; wherein the maintenance suggestions include maintenance measure suggestions and maintenance tool suggestions; Obtaining self-test feedback reported by the automatic ticket vending and checking device, and determining the fault location according to the test results of each sensor in the self-test feedback; Fill the fault location, fault type and maintenance suggestion into a blank work order to generate a maintenance work order.

7. The maintenance method of the automatic ticket vending and checking equipment according to claim 6, characterized in that: After generating the maintenance work order, the method further includes: Receive maintenance feedback tickets uploaded by staff; Identify the actual fault type of the automatic ticket vending and checking equipment in the maintenance feedback work order; The actual fault type is fed back to the fault analysis model to optimize the fault analysis model.

8. A maintenance device for automatic ticket vending and checking equipment, characterized in that: The device comprises: An operation data acquisition module is used to acquire the operation data of the automatic ticket vending and checking equipment; A health level determination block, used for inputting the operation data into a pre-built scoring model, and determining the health level of the automatic ticket vending and checking device according to an output result of the scoring model; The remote restart instruction sending module is used to issue a fault alarm to the automatic ticket vending and checking equipment when the health level meets the preset conditions, and send a remote restart instruction to the automatic ticket vending and checking equipment to control the automatic ticket vending and checking equipment to restart.

9. An electronic device, characterized in that: It comprises a processor, a memory and a program or instruction stored in the memory and executable on the processor, wherein when the program or instruction is executed by the processor, the steps of a maintenance method for an automatic ticket vending and checking device as described in any one of claims 1 to 7 are implemented.

10. A readable storage medium, characterized in that: The readable storage medium stores a program or instruction, and when the program or instruction is executed by the processor, the steps of a maintenance method for an automatic ticket vending and checking device as described in any one of claims 1-7 are implemented.

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