Account logout method and device, vehicle, medium and program
By identifying the user's intention to cancel the logout and controlling the account cancellation, the data loss caused by the incomplete business after the user's logout is solved, and the user experience is improved.
Patent Information
- Application Number
- CN202411588389.6
- Authority / Receiving Office
- CN · China
- Patent Type
- Applications(China)
- Current Assignee / Owner
- Filing Date
- 2024-11-08
- Publication Date
- 2025-03-04
AI Technical Summary
In the prior art, users may still have unfinished services after logging out, resulting in missing data and affecting user experience.
By obtaining whether there is an unfinished business in the cancellation account, if it exists, the user will be prompted and the cancellation request will be rejected; otherwise, the user's actual cancellation intention will be identified and the account cancellation will be controlled according to the intention.
It avoids unfinished business when canceling an account, protects user data, and improves user experience.
Smart Images
Figure CN119561725A_ABST
Abstract
Description
Technical Field
[0001] The present application relates to the field of vehicle technology, and in particular to an account cancellation method, device, vehicle, medium and program. Background Art
[0002] With the rapid development of the Internet and mobile applications, user registration and use of various online services have become an indispensable part of daily life. As users' awareness of personal information security and privacy protection increases, more and more users hope to be able to conveniently manage and control their online accounts, including being able to easily cancel their accounts when they no longer use a service. However, there are some significant problems and shortcomings in the existing user cancellation mechanism, which not only affect the user experience, but may also lead to risks in user data management.
[0003] In the related art, in the user logout scenario, the conventional operations are user permission to logout and user non-permission to logout. However, when a user uses multiple associated systems, when choosing to log out of one system, other associated systems may be used. When using other associated systems, the logged-out system may be used again, affecting the integrity of the data and resulting in a poor user experience. Summary of the invention
[0004] The present application provides an account cancellation method, device, vehicle, storage medium and program product to solve the problem in the related art that after the account is cancelled, the associated system generates a lack of data, resulting in a poor user experience.
[0005] The first aspect of the present application provides an account cancellation method, comprising the following steps: obtaining information on whether the cancelled account has any unfinished business; if so, prompting the user that there is any unfinished business and rejecting the account cancellation request; otherwise, identifying the user's actual cancellation intention; and controlling the account cancellation according to the actual cancellation intention.
[0006] Optionally, controlling account cancellation according to the actual cancellation intention includes: if the actual cancellation intention is to hand over the cancellation decision-making power to the system, synchronizing the decision information to the target associated system; identifying user behavior and unfinished business status within a preset time period of the target associated system; and executing the target operation according to the user behavior and the unfinished business status.
[0007] Optionally, executing the target operation according to the user behavior and the unfinished business status includes: if the user has no operation and no unfinished business in the target associated system, generating a corresponding reminder message to the user at the target time, identifying the user's target behavior within the target time, and executing a corresponding operation according to the target behavior; if the user executes a cancellation action in the target associated system, or there is unfinished business, canceling the account.
[0008] Optionally, performing a corresponding operation according to the target behavior includes: if the target behavior is a no-operation behavior, canceling the account and automatically deleting user data; if the target behavior is a cancellation of the cancellation behavior, canceling the cancellation of the account.
[0009] Optionally, controlling account logout according to the actual logout intention includes: if the actual logout intention is to log out immediately, controlling account logout.
[0010] Optionally, before obtaining whether there is any unfinished business in the account that needs to be cancelled currently, the method includes: obtaining an account cancellation request from the user; sending a control instruction to the vehicle according to the account cancellation request to obtain whether there is any unfinished business in the account that needs to be cancelled currently.
[0011] The second aspect of the present application provides an account cancellation device, including: an acquisition module, used to obtain whether the cancelled account has any unfinished business; a prompt module, used to prompt the user that there is unfinished business if there is such unfinished business, and reject the account cancellation request, otherwise, identify the user's actual cancellation intention; a control module, used to control the account cancellation according to the actual cancellation intention.
[0012] A third aspect of the present application provides a vehicle, comprising: a memory, a processor, and a computer program stored in the memory and executable on the processor, wherein the processor executes the program to perform the account cancellation method as described in the above embodiment.
[0013] The fourth aspect of the present application provides a computer-readable storage medium on which a computer program is stored. The program is executed by a processor to perform the account cancellation method as described in the above embodiment.
[0014] The fifth aspect of the present application provides a computer program product, including a computer program or instructions, characterized in that when the computer program or instructions are executed, the account cancellation method as described in the above embodiment is implemented.
[0015] Therefore, this application has at least the following beneficial effects:
[0016] The embodiment of the present application can obtain whether there is any unfinished business in the cancelled account; if there is any unfinished business, the user is prompted with the unfinished business and the account cancellation request is rejected; otherwise, the user's actual cancellation intention is identified; the account cancellation is controlled according to the actual cancellation intention, thereby avoiding unfinished business when the account is cancelled, avoiding affecting the subsequent use of related systems, and providing users with multiple options to enhance the user experience.
[0017] Additional aspects and advantages of the present application will be given in part in the description below, and in part will become apparent from the description below, or will be learned through the practice of the present application. BRIEF DESCRIPTION OF THE DRAWINGS
[0018] The above and / or additional aspects and advantages of the present application will become apparent and easily understood from the following description of the embodiments in conjunction with the accompanying drawings, in which:
[0019] Figure 1 A flowchart of an account cancellation method provided according to an embodiment of the present application;
[0020] Figure 2 A flowchart of an account cancellation method provided according to an embodiment of the present application;
[0021] Figure 3 A block diagram of an account cancellation device provided according to an embodiment of the present application;
[0022] Figure 4 It is a schematic diagram of the structure of a vehicle provided according to an embodiment of the present application. DETAILED DESCRIPTION
[0023] The embodiments of the present application are described in detail below, and examples of the embodiments are shown in the accompanying drawings, wherein the same or similar reference numerals throughout represent the same or similar elements or elements having the same or similar functions. The embodiments described below with reference to the accompanying drawings are exemplary and are intended to be used to explain the present application, and should not be construed as limiting the present application.
[0024] The following describes the account cancellation method, device, vehicle, storage medium and program of the embodiment of the present application with reference to the accompanying drawings. In view of the problem that the data generated for the associated system after the account is cancelled in the related technology mentioned in the background technology center above is lacking, resulting in a poor user experience, the present application provides an account cancellation method, in which it is obtained whether there is any unfinished business for the cancelled account; if there is any unfinished business, the user is prompted that there is any unfinished business, and the account cancellation request is rejected, otherwise, the user's actual cancellation intention is identified; the account cancellation is controlled according to the actual cancellation intention, so as to avoid unfinished business when the account is cancelled, avoid affecting the subsequent use of the associated system, and provide users with a variety of options to enhance the user experience. As a result, the problem of the lack of data generated for the associated system after the account is cancelled in the related technology, resulting in a poor user experience, is solved.
[0025] Specifically, Figure 1 A flowchart of a method for cancelling a vehicle owner's account provided in an embodiment of the present application.
[0026] like Figure 1 As shown, the method for canceling the owner's account includes the following steps:
[0027] In step S101, it is determined whether the deregistered account has any unfinished business.
[0028] It is understandable that the embodiment of the present application can obtain whether there is any unfinished business in the cancelled account, so as to perform corresponding operations according to the situation later.
[0029] It should be noted that unfinished business can be vehicle repair costs, vehicle repair and maintenance services, insurance claims processing, vehicle annual inspection, etc., or if a user has submitted a complaint or feedback but has not yet been resolved or responded to, etc., there is no specific limitation.
[0030] In an embodiment of the present application, before obtaining whether there is any unfinished business for the account that needs to be cancelled, it includes: obtaining the user's account cancellation request; sending a control instruction to the vehicle according to the account cancellation request to obtain whether there is any unfinished business for the account that needs to be cancelled.
[0031] It can be understood that the embodiment of the present application can obtain the user's account cancellation request; send a control instruction to the vehicle according to the account cancellation request to obtain whether there is any unfinished business for the account that needs to be cancelled, so as to perform corresponding operations according to the situation later.
[0032] In step S102, if there is any unfinished business, the user is prompted that there is any unfinished business and the account cancellation request is rejected. Otherwise, the user's actual cancellation intention is identified.
[0033] It can be understood that when the embodiment of the present application identifies the existence of unfinished business, it prompts the user that there is unfinished business and rejects the account cancellation request. Otherwise, it identifies the user's actual cancellation intention so as to control the account cancellation according to the user's actual cancellation intention.
[0034] It should be noted that this application obtains relevant content of unfinished business and generates prompt information displayed on the vehicle computer, for example: there are unresolved complaints: complaints about vehicle maintenance quality, the submission date is the 10th of this month, etc., without specific limitations.
[0035] Specifically, all business status of the current system is completed, and the user is given the following logout decision options: 1. Log out immediately 2. Cancel logout 3. Leave the logout decision to the system; when choosing to log out immediately, the user is prompted that the user data cannot be restored after logout, and is prompted that other related systems may be affected. If the user agrees, all user-related data will be deleted; when choosing to leave the decision to the system, the user's decision will be synchronized to the target related system.
[0036] In step S103, the account logout is controlled according to the actual logout intention.
[0037] It is understandable that the embodiments of the present application can control account cancellation according to the actual cancellation intention, thereby avoiding unfinished business when the account is cancelled, avoiding affecting the subsequent use of associated systems, and giving users a variety of options to enhance the user experience.
[0038] In an embodiment of the present application, account cancellation is controlled according to the actual cancellation intention, including: if the actual cancellation intention is to hand over the cancellation decision-making power to the system, then synchronizing the decision information to the target associated system; identifying user behavior and unfinished business status within a preset time period of the target associated system; and executing the target operation according to the user behavior and unfinished business status.
[0039] Among them, the preset duration can be 60 days, which can be set according to actual needs without specific limitation.
[0040] It can be understood that the embodiments of the present application can synchronize the decision information to the target associated system when the actual cancellation intention is to hand over the cancellation decision-making power to the system; identify the user behavior and unfinished business status within a preset time period of the target associated system; and execute the target operation according to the user behavior and the unfinished business status, so as to avoid unfinished business when the account is cancelled, thereby avoiding affecting the subsequent use of the associated system.
[0041] In an embodiment of the present application, a target operation is performed based on user behavior and unfinished business status, including: if the user has no operation and no unfinished business in the target-associated system, a corresponding reminder message is generated to the user at the target time, and the user's target behavior within the target time is identified, and a corresponding operation is performed based on the target behavior; if the user performs a cancellation action in the target-associated system, or there is unfinished business, the account is canceled.
[0042] The target time may be when it is recognized that there is no unfinished business in the system, without any specific limitation.
[0043] It can be understood that in the embodiment of the present application, if the user has no operation and no unfinished business in the target associated system, a corresponding reminder message is generated to the user at the target time, and the user's target behavior within the target time is identified, and the corresponding operation is performed according to the target behavior; if the user performs a cancellation action in the target associated system, or there is unfinished business, the account is cancelled, thereby avoiding unfinished business when the account is cancelled, and avoiding affecting the subsequent use of the associated system.
[0044] In an embodiment of the present application, a corresponding operation is performed according to the target behavior, including: if the target behavior is no operation behavior, the account is logged out and the user data is automatically deleted; if the target behavior is to cancel the logout behavior, the account is canceled.
[0045] It is understandable that in the embodiment of the present application, if the target behavior is no operation behavior, the account will be logged out and the user data will be automatically deleted; if the target behavior is to cancel the logout behavior, the account will be canceled to determine the final operation purpose according to the user's actual operation intention and improve the user experience.
[0046] In an embodiment of the present application, controlling account cancellation according to actual cancellation intention includes: if the actual cancellation intention is to cancel immediately, controlling account cancellation.
[0047] It is understandable that the embodiments of the present application can control account logout when the actual logout intention is to log out immediately, while improving the irrecoverability of data after user logout and its potential impact on associated systems.
[0048] Specifically, when the decision is made by the system, the user's decision is synchronized to the target associated system. The statistical task of the target associated system counts the user behavior and unfinished business status of the past 60 days every day. The cancellation intelligent decision task of the current system detects the statistical data of each associated system and makes a decision based on the statistical data. The cancellation intelligent decision task of the current system detects that the user has been silent in each system in the past 60 days, and there is no unfinished business in each associated system. Send a message to the user. The system deletes the user data of the current system after 24 hours. After deletion, it cannot be restored. The user can log in to the system within 24 hours to cancel the cancellation decision. If the user does not cancel, the current system automatically deletes the user data.
[0049] According to the account cancellation method proposed in the embodiment of the present application, it is obtained whether the cancelled account has any unfinished business; if there is any unfinished business, the user is prompted that there is any unfinished business and the account cancellation request is rejected, otherwise, the user's actual cancellation intention is identified; the account cancellation is controlled according to the actual cancellation intention, so as to avoid unfinished business when the account is cancelled, avoid affecting the subsequent use of related systems, and provide users with multiple options to enhance the user experience.
[0050] The following will be combined Figure 2 The account cancellation of this application is elaborated in detail, and the specific steps are as follows:
[0051] Step 1: User chooses to log out
[0052] Step 2: The current system has unfinished business and cancellation is not allowed
[0053] Step 3: There is no unfinished business in the current system, and the user chooses to let the system decide on the cancellation decision.
[0054] Step 4: Send statistical tasks to the vehicle traffic service system and the car owner app system to collect relevant data on a daily basis
[0055] Step 5: Execute the current system's logout intelligent decision-making task
[0056] Step 6: Cancel the intelligent decision-making task and call the vehicle traffic service system, and make decisions based on the statistical data of the car owner's app system.
[0057] Step 7: When the decision conditions are met, a message is sent to the user to notify him that his data will be deleted after 24 hours. The user can log in to the system to cancel the logout.
[0058] Step 8: If the user does not cancel within 24 hours, delete the user data
[0059] Step 9: If the decision conditions are not met, enter the task and continue to judge.
[0060] In summary, the present application can solve the inconvenience caused by the user logging out of the system to the use of the associated system.
[0061] Next, the account cancellation device proposed according to the embodiment of the present application is described with reference to the accompanying drawings.
[0062] Figure 3 It is a block diagram of an account cancellation device according to an embodiment of the present application.
[0063] like Figure 3 As shown, the account cancellation device 10 includes: an acquisition module 100, a prompt module 200 and a control module 300.
[0064] Among them, the acquisition module 100 is used to obtain whether the cancelled account has any unfinished business; the prompt module 200 is used to prompt the user if there is any unfinished business and reject the account cancellation request, otherwise, identify the user's actual cancellation intention; the control module 300 is used to control the account cancellation according to the actual cancellation intention.
[0065] It should be noted that the above explanation of the account cancellation method embodiment is also applicable to the account cancellation device of this embodiment, and will not be repeated here.
[0066] According to the account cancellation device proposed in the embodiment of the present application, it is obtained whether the cancelled account has any unfinished business; if there is any unfinished business, the user is prompted with the unfinished business and the account cancellation request is rejected, otherwise, the user's actual cancellation intention is identified; the account cancellation is controlled according to the actual cancellation intention, so as to avoid unfinished business when the account is cancelled, avoid affecting the subsequent use of the associated system, and provide users with a variety of options to enhance the user experience.
[0067] Figure 4 A schematic diagram of the structure of a vehicle provided in an embodiment of the present application. The vehicle may include:
[0068] Memory 401 , processor 402 , and a computer program stored in the memory 401 and executable on the processor 402 .
[0069] When the processor 402 executes the program, the account cancellation method provided in the above embodiment is implemented.
[0070] Furthermore, the vehicle also includes:
[0071] The communication interface 403 is used for communication between the memory 401 and the processor 402 .
[0072] The memory 401 is used to store computer programs that can be executed on the processor 402 .
[0073] The memory 401 may include a high-speed RAM memory, and may also include a non-volatile memory (non-volatile memory), such as at least one disk memory.
[0074] If the memory 401, the processor 402 and the communication interface 403 are implemented independently, the communication interface 403, the memory 401 and the processor 402 can be connected to each other through a bus and communicate with each other. The bus can be an Industry Standard Architecture (ISA) bus, a Peripheral Component Interconnect (PCI) bus or an Extended Industry Standard Architecture (EISA) bus. The bus can be divided into an address bus, a data bus, a control bus, etc. For ease of representation, Figure 4 Only one thick line is used in the diagram, but this does not mean that there is only one bus or only one type of bus.
[0075] Optionally, in a specific implementation, if the memory 401, the processor 402 and the communication interface 403 are integrated on a chip, the memory 401, the processor 402 and the communication interface 403 can communicate with each other through an internal interface.
[0076] The processor 402 may be a central processing unit (CPU), or an application specific integrated circuit (ASIC), or one or more integrated circuits configured to implement the embodiments of the present application.
[0077] An embodiment of the present application also provides a computer-readable storage medium on which a computer program or instruction is stored. When the computer program or instruction is executed by a processor, the above account cancellation method is implemented.
[0078] An embodiment of the present application also provides a computer program product, including a computer program or instructions, characterized in that when the computer program or instructions are executed, the above account cancellation method is implemented.
[0079] In the description of this specification, the description with reference to the terms "one embodiment", "some embodiments", "example", "specific example", or "some examples" etc. means that the specific features, structures, materials or characteristics described in conjunction with the embodiment or example are included in at least one embodiment or example of the present application. In this specification, the schematic representations of the above terms do not necessarily refer to the same embodiment or example. Moreover, the specific features, structures, materials or characteristics described may be combined in any one or N embodiments or examples in a suitable manner. In addition, those skilled in the art may combine and combine the different embodiments or examples described in this specification and the features of the different embodiments or examples, without contradiction.
[0080] In addition, the terms "first" and "second" are used for descriptive purposes only and should not be understood as indicating or implying relative importance or implicitly indicating the number of technical features indicated. Therefore, a feature defined as "first" or "second" may explicitly or implicitly include at least one of the features. In the description of this application, "N" means at least two, such as two, three, etc., unless otherwise clearly and specifically defined.
[0081] Any process or method description in a flowchart or otherwise described herein may be understood to represent a module, fragment or portion of code comprising one or N executable instructions for implementing the steps of a custom logical function or process, and the scope of the preferred embodiments of the present application includes alternative implementations in which functions may not be performed in the order shown or discussed, including performing functions in a substantially simultaneous manner or in reverse order depending on the functions involved, which should be understood by technicians in the technical field to which the embodiments of the present application belong.
[0082] It should be understood that the various parts of the present application can be implemented by hardware, software, firmware or a combination thereof. In the above embodiment, the N steps or methods can be implemented by software or firmware stored in a memory and executed by a suitable instruction execution system. For example, if implemented by hardware, as in another embodiment, it can be implemented by any one or a combination of multiple of the following technologies known in the art: a discrete logic circuit having a logic gate circuit for implementing a logic function for a data signal, a dedicated integrated circuit having a suitable combination of logic gate circuits, a programmable gate array (PGA), a field programmable gate array (FPGA), etc.
[0083] A person skilled in the art may understand that all or part of the steps in the method for implementing the above-mentioned embodiment may be completed by instructing related hardware through a program, and the program may be stored in a computer-readable storage medium, which, when executed, includes one or a combination of the steps of the method embodiment.
Claims
1. A method for cancelling an account, characterized in that: The following steps are involved: Get whether there is any unfinished business for the deregistered account; If there is such unfinished business, the user is prompted that there is such unfinished business and the account cancellation request is rejected; otherwise, the user's actual cancellation intention is identified; Account logout is controlled according to the actual logout intention.
2. The account cancellation method according to claim 1, characterized in that: The controlling the account cancellation according to the actual cancellation intention includes: If the actual cancellation intention is to hand over the cancellation decision-making power to the system, then synchronize the decision information to the target associated system; Identify user behaviors and unfinished business status within a preset time period of the target association system; Execute a target operation according to the user behavior and the unfinished business status.
3. The account cancellation method according to claim 2, characterized in that: The performing of the target operation according to the user behavior and the unfinished business status includes: If the user has no operations in the target associated system and has no unfinished business, a corresponding reminder message is generated to the user at the target time, and the user's target behavior within the target duration is identified, and a corresponding operation is performed according to the target behavior; If the user performs a cancellation action in the target associated system, or there is unfinished business, the account will be cancelled.
4. The account cancellation method according to claim 3, characterized in that: The performing corresponding operations according to the target behavior includes: If the target behavior is no operation, the account will be cancelled and the user data will be automatically deleted; If the target behavior is to cancel the logout, the account is canceled.
5. The account cancellation method according to claim 1, characterized in that: The controlling the account cancellation according to the actual cancellation intention includes: If the actual cancellation intention is to cancel immediately, the account cancellation is controlled.
6. The account cancellation method according to claim 1, characterized in that: Before obtaining whether there is any unfinished business for the account to be cancelled, the following steps are included: Get the user's account cancellation request; A control command is sent to the vehicle according to the account cancellation request to obtain whether there is any unfinished business for the account to be cancelled.
7. An account cancellation device, characterized in that: include: The acquisition module is used to obtain whether there is any unfinished business in the deregistered account; A prompting module, for prompting the user that there is an unfinished business if there is such business, and rejecting the account cancellation request; otherwise, identifying the user's actual cancellation intention; A control module is used to control account cancellation according to the actual cancellation intention.
8. A vehicle, characterized in that: include: A memory, a processor, and a computer program stored in the memory and executable on the processor, wherein the processor executes the program to implement the account cancellation method according to any one of claims 1 to 6.
9. A computer-readable storage medium having a computer program or instruction stored thereon, characterized in that: When the computer program or instruction is executed by a processor, it is used to implement the account cancellation method as described in any one of claims 1-6.
10. A computer program product comprising a computer program or instructions, characterized in that When the computer program or instruction is executed, the account cancellation method as described in any one of claims 1 to 6 is implemented.