Electric power demand management system
By establishing a topological relationship between the Taiwan District, the Taiwan District Head and the power supply station in the power demand management system, the problems of chaotic user demand management and heavy staff burden are solved, and more efficient user demand management and customer service capabilities are achieved.
Patent Information
- Application Number
- CN202411583583.5
- Authority / Receiving Office
- CN · China
- Patent Type
- Applications(China)
- Current Assignee / Owner
- Filing Date
- 2024-11-07
- Publication Date
- 2025-03-14
AI Technical Summary
The existing power demand management system has problems such as confusing user demand management and redundant and heavy workloads for staff, resulting in inaccurate user management and low efficiency in handling demands.
A power demand management system is proposed, including topological relationship management module, appeal registration module and business progress query module. By establishing the topological relationship between the Taiwan District, the Taiwan District head and the power supply station, users' demands are accurately managed, and business progress is established and queried in the internal power system.
It effectively avoids confusion in accepting user demands, improves user demand management efficiency, reduces staff's repetitive work, reduces work burden, and improves the ability to interact with customers.
Smart Images
Figure CN119624349A_ABST
Abstract
Description
Technical Field
[0001] One or more embodiments of the present application relate to the field of power service technology, and in particular, to a power demand management system. Background Art
[0002] With the development of information technology, the communication between power customer service personnel and power customers has gradually changed from offline communication and telephone communication at the customer service center to diversified and multi-channel communication, among which instant messaging software (such as WeChat or WeChat for Enterprise) is an important platform. By communicating with power customers through instant messaging software, timely feedback and communication can be provided to users in residential communities and customers in the substation area, and power outage information can be released in a timely manner to deal with customer power problems in a timely manner, effectively reducing the probability of complaints and improving customer satisfaction.
[0003] However, at present, most businesses still have a relatively extensive management model. Among them, large public service institutions, considering the large customer base, complex affairs to be handled, and high requirements for immediacy, need to use such instant messaging software to improve office efficiency, but their exploration in this field is still in its infancy.
[0004] In order to solve the problems of traditional channels, some power companies have proposed a grid management method, that is, users are divided into multiple grid areas by region (such as community, street, and substation), and the customer manager is responsible for managing all customer demands in one or more grid areas. The customer manager can communicate with customers in the grid through various means, such as WeChat groups, telephone communications, and SMS notifications.
[0005] However, the relevant technologies still have the following problems: First, the grid service management model is relatively extensive. Although the use of instant messaging software has shortened the distance between the person in charge and the users, the person in charge is unable to accurately grasp the demands of all users and track them due to the diversity of users' electricity demands and the different lengths of the resolution cycles, as well as chaotic user management; Second, the existing management method requires the person in charge to act as a bridge between users and the power company. It is necessary to fill out work orders based on user demands and submit them to the power company's internal power system. This causes a lot of repetitive work for the person in charge, resulting in cumbersome and heavy work content and heavy burdens. Summary of the invention
[0006] In view of this, an object of one or more embodiments of the present application is to provide a power demand management system to solve the problems raised by the background technology.
[0007] Based on the above objectives, one or more embodiments of the present application provide a power demand management system, characterized in that:
[0008] It includes topology relationship management module, claim registration module and business progress query module;
[0009] The topology relationship management module is used to establish a topology relationship according to the relationship between the substation, the person in charge of the substation and the power supply station. The power supply station supervises the operation of the substation through the person in charge of the substation. The substation represents an area powered by a distribution transformer, and any of the substations has at least one user;
[0010] The demand registration module is used to receive the demand of the user, send the demand to the corresponding power supply station according to the topological relationship and the user information of the user, and establish the business in the internal power system;
[0011] The business progress query module is used to query the corresponding business in the power internal system of the corresponding power supply station according to the query conditions provided by the user, the user information of the user and the topological relationship, and display the progress of the business through the external system;
[0012] The demands and / or the query conditions are uploaded from the external system to the internal power system via an external interface.
[0013] Optionally, the demands and / or the query conditions are uploaded to the power internal system by the external system via a WeChat applet.
[0014] Optionally, it also includes:
[0015] The message display module is used to display the chat messages between the user and the corresponding area manager.
[0016] Optionally, it also includes:
[0017] The statistical analysis module is used to capture the demand information and corresponding customer information in the chat message, and form a customer demand statistical analysis based on the customer information and the demand information.
[0018] Optionally, it also includes:
[0019] The message management module is used to capture the demands in the chat messages between the user and the area manager.
[0020] Optionally, it is characterized in that
[0021] The message management module is further used to remind the station area manager or push the external interface to the user according to the type of the request.
[0022] Optionally, it is characterized in that
[0023] The station area manager pushes the external interface to the user according to the content of the request, or handles the user request on his own.
[0024] Optionally, it is characterized in that
[0025] The request is sent to the internal power system of the corresponding power supply station in a state of security information isolation.
[0026] Optionally, the power information publishing module is used to display the power information in the chat message.
[0027] Optionally, the topology relationship management module is further used to update the topology relationship according to preset conditions and send the updated topology relationship to the person in charge of the substation area.
[0028] From the above, it can be seen that the power claim management system provided by one or more embodiments of the present application includes a topology relationship management module, a claim registration module and a business progress query module; the topology relationship management module is used to establish a topology relationship based on the relationship between the substation, the substation manager and the power supply station, and the power supply station supervises the operation of the substation through the substation manager. The substation represents an area powered by a distribution transformer, and any of the substations contains at least one user; the claim registration module is used to receive the user's claim, and send the claim to the corresponding power supply station according to the topology relationship and the user information of the user, and establish a business in the power internal system; the business progress query module is used to query the corresponding business in the power internal system of the corresponding power supply station according to the query conditions provided by the user, the user information of the user and the topology relationship, and display the progress of the business through the external system; wherein the claim and / or the query conditions are uploaded to the power internal system by the external system through the external interface.
[0029] Through the technical solution of this application, the topological relationship between the power supply station, the person in charge of the substation and the responsible user under the power company is clarified, avoiding the problem of confusion in the acceptance of user demands; the use of the demand registration module and the business progress module also improves the efficiency of user demand management and ensures the full-cycle management of user demands. The power demand management system of this application can effectively improve the efficiency of user power demand management. BRIEF DESCRIPTION OF THE DRAWINGS
[0030] In order to more clearly illustrate one or more embodiments of the present application or the technical solutions in the prior art, the drawings required for use in the embodiments or the description of the prior art will be briefly introduced below. Obviously, the drawings described below are only one or more embodiments of the present application. For ordinary technicians in this field, other drawings can be obtained based on these drawings without paying creative work.
[0031] Figure 1 A schematic diagram of the structure of a power demand management system according to one or more embodiments of the present application;
[0032] Figure 2A schematic diagram of the structure of a power demand management system according to one or more embodiments of the present application;
[0033] Figure 3 A schematic diagram of the structure of a power demand management system according to one or more embodiments of the present application;
[0034] Figure 4 A schematic diagram of the structure of a power demand management system according to one or more embodiments of the present application;
[0035] Figure 5 A schematic diagram of the structure of a power demand management system according to one or more embodiments of the present application. DETAILED DESCRIPTION
[0036] As described in the background art, the current electricity demand management method has the following problems: the management of user electricity demands is chaotic; the staff has redundant work and heavy burden.
[0037] In the process of implementing this application, the applicant found that the reasons for the above problems are: the power company personnel are responsible for updating the substation division method or personnel changes, which can easily cause user management confusion or service interruptions; in order to ensure the security of the power company's internal system, only the substation manager can fill out the business work order, resulting in redundant work and heavy burdens for the staff.
[0038] It can also be understood that the unclear topological relationship between power supply stations, substations and substation managers and the complicated process of submitting claims have caused the problems raised in the background technology.
[0039] Therefore, the present application proposes a power demand management system to solve the above problems.
[0040] In order to make the objectives, technical solutions and advantages of the present application more clearly understood, the present application is further described in detail below in combination with specific embodiments and with reference to the accompanying drawings.
[0041] It is understandable that before using the technical solutions disclosed in the embodiments of this application, the type, scope of use, usage scenarios, etc. of the personal information involved in this application should be informed to the user and the user's authorization should be obtained in an appropriate manner in accordance with relevant laws and regulations.
[0042] For example, in response to receiving an active request from a user, a prompt message is sent to the user to clearly prompt the user that the operation requested to be performed will require obtaining and using the user's personal information. Thus, the user can autonomously choose whether to provide personal information to software or hardware such as an electronic device, application, server, or storage medium that performs the operation of the technical solution of the present application according to the prompt message.
[0043] As an optional but non-limiting implementation, in response to receiving an active request from the user, the prompt information may be sent to the user in the form of a pop-up window, in which the prompt information may be presented in text form. In addition, the pop-up window may also carry a selection control for the user to choose "agree" or "disagree" to provide personal information to the electronic device.
[0044] It is understandable that the above notification and the process of obtaining user authorization are merely illustrative and do not constitute a limitation on the implementation method of the present application. Other methods that meet relevant laws and regulations may also be applied to the implementation method of the present application.
[0045] It is understandable that the data involved in this technical solution (including but not limited to the data itself, the acquisition or use of the data) shall comply with the requirements of relevant laws, regulations and relevant provisions.
[0046] It should be noted that, unless otherwise defined, the technical terms or scientific terms used in the embodiments of the present application should be the usual meanings understood by people with ordinary skills in the field to which the present application belongs. The "first", "second" and similar words used in the embodiments of the present application do not represent any order, quantity or importance, but are only used to distinguish different components. "Including" or "comprising" and similar words mean that the elements or objects appearing in front of the word cover the elements or objects listed after the word and their equivalents, without excluding other elements or objects. "Connect" or "connected" and similar words are not limited to physical or mechanical connections, but can include electrical connections, whether direct or indirect. "Up", "down", "left", "right" and the like are only used to indicate relative positional relationships. When the absolute position of the described object changes, the relative positional relationship may also change accordingly.
[0047] The names of the messages or information exchanged between multiple modules in the implementation manner of the present application are only used for illustrative purposes and are not used to limit the scope of these messages or information.
[0048] like Figure 1 As shown, the power claim management system of the present application includes a topology relationship management module 11 , a claim registration module 12 and a business progress query module 13 .
[0049] A topology relationship management module 11 is used to establish a topology relationship according to the relationship between the substation, the person in charge of the substation and the power supply station. The power supply station supervises the operation of the substation through the person in charge of the substation. The substation represents an area powered by a distribution transformer, and any of the substations has at least one user.
[0050] The demand registration module 12 is used to receive the demand of the above-mentioned user, and send the above-mentioned demand to the corresponding power supply station according to the above-mentioned topological relationship and the user information of the above-mentioned user, and establish the business in the internal system of the power supply;
[0051] The business progress query module 13 is used to query the corresponding business in the power internal system of the corresponding power supply station according to the query conditions provided by the user, the user information of the above user and the above topological relationship, and display the progress of the above business through the above external system;
[0052] The above-mentioned demands and / or the above-mentioned query conditions are uploaded to the above-mentioned power internal system by the external system through the external interface.
[0053] In the above content, the substation refers to the area covered by a distribution transformer and its power supply lines. The substation manager refers to the technician or manager responsible for managing and maintaining a specific substation. They are an important link between users and power companies to ensure the quality of power services. The power supply station is a grassroots unit responsible for power supply and management in a specific area. The power supply station assumes the front-line functions in the power company and directly serves the power supply needs and user service needs of the subordinate areas.
[0054] By establishing a topological relationship diagram between the substation, substation manager and power supply station, it can be ensured that the relationship between the user and the substation manager and power supply station is clear during the submission, processing and query process. The substation manager maintains a one-to-many relationship with the users in the substation, and a one-to-one relationship with the power supply station. The substation manager can maintain a one-to-one or one-to-many relationship with the substation. In this way, it can avoid the situation where user demands are not managed or the management is chaotic.
[0055] In an embodiment of the present application, the topology relationship management module 11 is also used to update the topology relationship according to preset conditions, and send the updated topology relationship to the station manager. The preset conditions can be a fixed update period, for example, updated every other month; or can be a change in any station manager, for example, when any station manager resigns, the users of the station he is responsible for are assigned to other new station managers. Different preset conditions will not affect the protection scope of the present invention as long as they can achieve the corresponding purpose.
[0056] That is, the topology relationship management module 11 establishes a topology relationship model between the person in charge of the substation and the substation and the power supply station, which accurately corresponds to the substation model, providing accurate basic support for the lean management of the substation, and the topology relationship corresponds to the management unit level upward. A mechanism for checking the relationship between the person in charge of the substation and the substation is established. For personnel with job changes, active message push is used to remind the transfer personnel to join the corresponding instant communication software. At the same time, a new relationship maintenance function application is added to support addition, deletion, and change.
[0057] The demand registration module 12 is used to register user demands, which can be filled in by the user. In an embodiment of the present application, the above demands can be uploaded to the internal power system through an external interface. The internal power system can have a corresponding relationship with the power supply station or the power company that manages the power supply station. That is, different power supply stations can correspond to different internal power systems, or different power companies can correspond to different internal power systems. The specific corresponding relationship can be set according to the actual application scenario.
[0058] The external interface may be any application programming interface. In an embodiment of the present application, the external interface may be a WeChat applet. Specifically, in an embodiment of the present application, a user may provide a work order filling link through the external interface (such as a WeChat applet).
[0059] To ensure secure communication of information, in the embodiments of the present application, the above requests are sent to the internal power system of the corresponding power supply station in a state of secure information isolation. In addition, in the embodiments of the present application, an intranet and extranet interactive channel can also be established to perform secondary authentication of the user information token value to ensure the legitimacy of the user request.
[0060] The types of the above work orders can be set according to different user demands. For example, most user demands can be classified into power handling demands and consulting demands. In this way, the above work orders can be divided into power handling work orders and consulting work orders, and different types of work orders can also correspond to different work order filling links.
[0061] For the service progress query module 13, the user information required may include at least one of the user ID, ID number, name, etc. The service progress query module 13 may provide an Internet portal and single sign-on capability for the electricity user side, and provide a query of the relationship between the user WeChat account and the electricity user, providing user authentication and other support for the electricity user's business handling, claim registration and query functions.
[0062] like Figure 2 As shown, in an embodiment of the present application, the above-mentioned power appeal management system may further include a message display module 14 for displaying chat messages between the user and the corresponding substation manager. The message display module 14 helps the substation manager to view and reply to chat messages at any time, and monitor the power information mentioned in particular.
[0063] The chat message may be the chat content between the user and the corresponding area manager via instant messaging software, for example, it may be a message in a private chat or group chat between the user and the area manager.
[0064] In the embodiment of the present application, the station area manager can view the chat messages through the message display module 14, retrieve the user demands therein by himself, or filter or identify the demands in the chat messages by other means.
[0065] For example, Figure 3 As shown, the embodiment of the present application may also include a message management module 15 for capturing the demands in the chat messages between the above-mentioned users and the above-mentioned area managers.
[0066] After capturing the above-mentioned demands, the message management module 15 in the embodiment of the present application can also choose to push an external interface to the user or remind the person in charge of the area according to the type of the demand. Among them, the demands to remind the person in charge of the area are generally those that the person in charge of the area is capable of handling immediately. For example, electricity-related demands generally need to be handled by other staff members. Therefore, after capturing electricity-related demands, the corresponding work order filling link can be directly sent to the user; consultation demands can be handled immediately by the person in charge of the area, and the person in charge of the area can be reminded to handle them.
[0067] In the embodiment of the present application, in order to ensure the quality of the handling of the appeal, the station manager can also push the external interface to the user according to the content of the appeal, or handle the user's appeal by himself. Specifically, when the appeal is relatively simple, the station manager can solve it by himself if he believes that he is capable of handling it; if he believes that the appeal cannot be handled immediately or that he is not capable of handling it, he can push the consulting work order link corresponding to the consulting appeal to the user.
[0068] In the embodiment of the present application, in order to ensure that the area manager is aware of all work orders or for other purposes, the message management module 15 is used to capture the demands in the chat messages between the user and the area manager and remind the area manager. The area manager can handle or push the work order link corresponding to the user according to the type and content of the demand.
[0069] like Figure 4 As shown, in the embodiment of the present application, a power information publishing module 16 is also included, which is used to display the power information in the chat message. The power information publishing module can effectively reduce the work pressure of the person in charge of the station area.
[0070] The above-mentioned power information may include power outage information, power restoration information, power company operation information or payment discount information, etc.
[0071] The power information publishing module 16 can realize sending the power information to chat messages containing one or more users in the substation area, effectively reducing the workload of the person in charge of the substation area and reducing work costs.
[0072] like Figure 5 As shown, in the embodiment of the present application, it also includes a statistical analysis module 17, which is used to capture the demand information and the corresponding customer information in the chat message, and form a customer demand statistical analysis based on the customer information and the demand information.
[0073] Through the power appeal management system provided by this application, it is possible to achieve an improvement in user experience by means of extensive connectivity and data-driven. Promote the "zero-distance, proactive service" model of customer service, and realize unified management of customer group assets, precise customer service, and intelligent management and control of service processes. Reduce the burden on grassroots staff of power companies, improve work efficiency, and improve the ability to interact with customers. The application of the power appeal management system provided by this application can also improve the level of informatization management of grassroots work in the marketing business of power companies, reduce the burden on grassroots staff, improve work efficiency, and improve the ability to interact with customers; after the project is completed, through point-to-point, WeChat groups, customer appeal reporting, and appeal processing progress viewing, it is possible to improve the efficiency of communication and collaboration with customers, and improve the matching degree between customer expectations and experience.
[0074] For the convenience of description, the above devices are described in terms of functions and modules. Of course, when implementing one or more embodiments of the present application, the functions of each module can be implemented in the same or multiple software and / or hardware.
[0075] Those skilled in the art should understand that the discussion of any of the above embodiments is merely illustrative and is not intended to imply that the scope of the present disclosure (including the claims) is limited to these examples. Based on the concept of the present disclosure, the technical features in the above embodiments or different embodiments may be combined, the steps may be implemented in any order, and there are many other variations of different aspects of one or more embodiments of the present application as described above, which are not provided in detail for the sake of simplicity.
[0076] In addition, to simplify the description and discussion, and in order not to make one or more embodiments of the present application difficult to understand, the known power / ground connections to the integrated circuit (IC) chip and other components may or may not be shown in the provided drawings. In addition, the device can be shown in the form of a block diagram to avoid making one or more embodiments of the present application difficult to understand, and this also takes into account the fact that the details of the implementation of these block diagram devices are highly dependent on the platform on which one or more embodiments of the present application will be implemented (that is, these details should be fully within the scope of understanding of those skilled in the art). In the case of elaborating specific details (e.g., circuits) to describe exemplary embodiments of the present disclosure, it is obvious to those skilled in the art that one or more embodiments of the present application can be implemented without these specific details or when these specific details are changed. Therefore, these descriptions should be considered illustrative rather than restrictive.
[0077] Although the present disclosure has been described in conjunction with specific embodiments of the present disclosure, many replacements, modifications and variations of these embodiments will be apparent to those skilled in the art from the foregoing description. For example, other memory architectures (e.g., dynamic RAM (DRAM)) may use the embodiments discussed.
[0078] One or more embodiments of the present application are intended to cover all such substitutions, modifications and variations that fall within the broad scope of the appended claims. Therefore, any omissions, modifications, equivalent substitutions, improvements, etc. made within the spirit and principles of one or more embodiments of the present application should be included in the scope of protection of this disclosure.
Claims
1. A power demand management system, characterized in that: It includes topology relationship management module, claim registration module and business progress query module; The topology relationship management module is used to establish a topology relationship according to the relationship between the substation, the person in charge of the substation and the power supply station. The power supply station supervises the operation of the substation through the person in charge of the substation. The substation represents an area powered by a distribution transformer, and any of the substations has at least one user; The demand registration module is used to receive the demand of the user, send the demand to the corresponding power supply station according to the topological relationship and the user information of the user, and establish the business in the internal power system; The business progress query module is used to query the corresponding business in the power internal system of the corresponding power supply station according to the query conditions provided by the user, the user information of the user and the topological relationship, and display the progress of the business through the external system; The demands and / or the query conditions are uploaded from the external system to the internal power system via an external interface.
2. The system according to claim 1, characterized in that The demands and / or the query conditions are uploaded by the external system to the internal power system via the WeChat applet.
3. The system according to claim 1 or 2, characterized in that: Also includes: The message display module is used to display the chat messages between the user and the corresponding area manager.
4. The system according to claim 3, characterized in that Also includes: The statistical analysis module is used to capture the demand information and corresponding customer information in the chat message, and form a customer demand statistical analysis based on the customer information and the demand information.
5. The system according to claim 3, characterized in that Also includes: The message management module is used to capture the demands in the chat messages between the user and the area manager.
6. The system according to claim 5, characterized in that The message management module is further used to remind the station area manager or push the external interface to the user according to the type of the request.
7. The system according to claim 6, characterized in that The station area manager pushes the external interface to the user according to the content of the request, or handles the user request on his own.
8. The system according to claim 5, characterized in that The request is sent to the internal power system of the corresponding power supply station in a state of security information isolation.
9. The system according to claim 3, characterized in that Also includes: The power information publishing module is used to display power information in chat messages.
10. The system according to claim 1, characterized in that The topology relationship management module is also used to update the topology relationship according to preset conditions and send the updated topology relationship to the person in charge of the substation area.