Message pushing method and system based on buried point data, and related equipment
By adopting a message push method and system based on buried point data in the insurance phone call incoming center, the problem of low message delivery efficiency of job prompts is solved, and the timely and accurate reception of key prompts by the operator is achieved to ensure the correctness of the job operation.
Patent Information
- Application Number
- CN202411755860.6
- Authority / Receiving Office
- CN · China
- Patent Type
- Applications(China)
- Current Assignee / Owner
- Filing Date
- 2024-12-02
- Publication Date
- 2025-03-18
AI Technical Summary
When handling insurance claims business, the existing insurance phone call incoming centers have low efficiency in delivering job prompt messages, which can easily lead to difficulty in receiving key prompts in a timely and accurate manner, and may take incorrect operations.
A message push method and system based on buried point data is proposed. By responding to job prompt requests, the current buried point URL, worker information and target buried point data are obtained, the job prompt message is generated, and the job prompt message is prompted through the client.
Improve the efficiency of job prompt messages, ensure that workers can effectively receive and understand job prompt messages, avoid job prompt messages being ignored or forgotten, and thus take correct actions during the job process.
Smart Images

Figure CN119652962A_ABST
Abstract
Description
Technical Field
[0001] The present application relates to the field of computer technology and is applicable to the field of financial technology, and in particular to a message push method and system based on buried point data and related equipment. Background Art
[0002] Current operation systems usually send operation reminders through emails, instant messaging tools (IM), etc., or directly integrate the operation reminder function into the operation system. In the financial field, the operation process and rules of the operation system are often complicated, and the accuracy and timeliness of the operation reminders are extremely high. Taking the insurance industry as an example, when handling insurance claims, the insurance call center must rely on key information such as the type of insurance, policy records, and report work orders of the insured. However, in the existing insurance call centers, the information transmission efficiency of the above operation reminder method is not high, which easily leads to the operation reminder messages being ignored or forgotten, making it difficult for operators to receive key reminders in a timely and accurate manner, which may lead to wrong operations during the operation. Therefore, how to improve the transmission efficiency of operation reminder messages and ensure that operators can effectively receive and understand operation reminder messages has become a technical challenge that urgently needs to be solved. Summary of the invention
[0003] The main purpose of the embodiments of the present application is to propose a message push method and system based on buried point data, and related equipment, aiming to improve the transmission efficiency of job reminder messages and ensure that operators can effectively receive and understand job reminder messages.
[0004] To achieve the above-mentioned purpose, a first aspect of an embodiment of the present application proposes a message push method based on buried point data, the method comprising:
[0005] In response to the job prompt request, obtain the current tracking URL, operator information and target tracking data;
[0006] Obtain the current configuration information of the current embedding URL;
[0007] Based on the current configuration information, a historical tracking URL is obtained from a preset tracking URL table; wherein the historical tracking URL has historical configuration information, and the historical configuration information includes reference configuration information;
[0008] Filtering reference configuration information from the historical configuration information according to the current configuration information; wherein the current configuration information is the same as the reference configuration information;
[0009] Generate a job prompt message according to the reference configuration information and the target burying point data;
[0010] Determine the client according to the operator information;
[0011] The client prompts the job prompt message.
[0012] In some embodiments, generating a job prompt message according to the reference configuration information and the target burying point data includes:
[0013] Selecting a target URL from the URL table according to the reference configuration information;
[0014] Selecting the prompt configuration file of the target embedding URL as the target configuration file;
[0015] Classify the target buried point data according to the target configuration file to obtain a job prompt category;
[0016] The job prompt message is acquired according to the job prompt category.
[0017] In some embodiments, the operator information includes identity authentication information and operation authority information. After selecting the prompt configuration file of the target embedding URL as the target configuration file, the method further includes:
[0018] Performing identity authentication according to the identity authentication information and the preset identity authentication parameters to obtain identity authentication information; wherein the identity authentication information indicates whether the identity authentication information and the identity authentication parameters are the same or different;
[0019] In the case where the identity authentication information indicates that the identity authentication information and the identity authentication parameter are the same, performing the job authority verification according to the job authority information and the preset authentication parameter to obtain the job authentication information; wherein the job authentication information indicates whether the job authority information and the parameter are the same or different;
[0020] In the case where the job authentication information indicates that the job authority information and the parameter are the same, the target buried point data are classified according to the target configuration file to obtain a job prompt category.
[0021] In some embodiments, when the job authentication information represents that the job authority information and the parameter are the same, classifying the target tracking data according to the target configuration file to obtain the job prompt category includes:
[0022] When the job authentication information indicates that the job authority information and the parameter are the same, obtaining a first discrimination parameter from the target configuration file according to the job authority information;
[0023] Obtaining a discrimination threshold from the target configuration file according to the first discrimination parameter;
[0024] generating a candidate discrimination interval according to the discrimination threshold;
[0025] Selecting a target discrimination interval from the candidate discrimination intervals according to the target buried point data;
[0026] The task prompt category is acquired based on the target determination interval.
[0027] In some embodiments, the prompting of the job prompt message by the client includes:
[0028] Pushing the operation prompt message to the client according to the operator information;
[0029] selecting a target prompt template from the job prompt templates of the client according to the job prompt message;
[0030] The job prompt message is prompted according to the target prompt template.
[0031] In some embodiments, before obtaining the job prompt request, the method further includes:
[0032] Obtaining a business file from a business system; wherein the business file includes: a business system identifier, a business original website address, and a business node, and the business node has a deadline time point and a node identifier;
[0033] Selecting the prompt configuration file according to the business system identifier, the business original website address and the node identifier;
[0034] Constructing the historical configuration information according to the prompt configuration file, the business system identifier, the deadline time point and the business node;
[0035] Data embedding is performed on the original website of the business according to the historical configuration information and the prompt configuration file to obtain the historical embedding website.
[0036] In some embodiments, before obtaining the current tracking URL, operator information, and target tracking data in response to the job prompt request, the method further includes:
[0037] Obtain the current configuration information of the current embedding URL;
[0038] Based on the current configuration information, a historical burying URL is obtained from a preset burying URL table; wherein the historical burying URL has historical configuration information;
[0039] Searching for selected configuration information in the historical configuration information according to the current configuration information;
[0040] In the case where the selected configuration information is not a null value, a selected embedding URL is selected from the embedding URL table according to the selected configuration information; wherein the selected embedding URL corresponds to a selected configuration file, and the selected configuration file includes a second discrimination parameter;
[0041] Call the browser interface corresponding to the current embedding URL according to the current configuration information;
[0042] Obtaining target burying point data corresponding to the second discrimination parameter through the browser interface;
[0043] The current burying point URL and the target burying point data are used to obtain the operator information;
[0044] The job prompt request is generated according to the current burying point URL, the operator information and the target burying point data.
[0045] To achieve the above-mentioned purpose, the second aspect of the embodiment of the present application proposes a message push system based on buried point data, the system comprising:
[0046] The request response module is used to respond to the job prompt request and obtain the current tracking URL, operator information and target tracking data;
[0047] An information acquisition module is used to obtain the current configuration information of the current embedding URL;
[0048] A website acquisition module, used to acquire a historical burying point website from a preset burying point website table based on the current configuration information; wherein the historical burying point website has historical configuration information, and the historical configuration information includes reference configuration information;
[0049] An information retrieval module, configured to filter out reference configuration information from the historical configuration information according to the current configuration information; wherein the current configuration information is the same as the reference configuration information;
[0050] A message generation module, used to generate a job prompt message according to the reference configuration information and the target burying point data;
[0051] A client determination module, used to determine the client according to the operator information;
[0052] A message prompt module is used to prompt the job prompt message through the client.
[0053] To achieve the above-mentioned purpose, the third aspect of an embodiment of the present application proposes a computer device, which includes a memory and a processor, the memory stores a computer program, and the processor implements the method described in the first aspect when executing the computer program.
[0054] To achieve the above-mentioned purpose, the fourth aspect of an embodiment of the present application proposes a computer-readable storage medium, wherein the computer-readable storage medium stores a computer program, and when the computer program is executed by a processor, the method described in the first aspect is implemented.
[0055] The message push method and system based on the buried point data and related equipment proposed in the present application, the steps S101 to S107 shown in the embodiment of the present application, first respond to the job prompt request, obtain the current buried point URL, the operator information and the target buried point data, and obtain the current configuration information of the current buried point URL, and then obtain the historical buried point URL from the preset buried point URL table based on the current configuration information; wherein the historical buried point URL has historical configuration information, and the historical configuration information includes reference configuration information. Then, according to the current configuration information, the reference configuration information is filtered out from the historical configuration information; wherein the current configuration information is the same as the reference configuration information. Finally, the job prompt message is generated according to the reference configuration information and the target buried point data, and the client is determined according to the operator information, so that the job prompt message is prompted by the client. Therefore, the message push method based on tracking data shown in the embodiment of the present application can efficiently and accurately determine the information that the operating personnel of the insurance telephone call center need to process and the rules for processing the information by retrieving reference configuration information from the pre-stored historical configuration information according to the current configuration information, and generating an operation prompt message according to the reference configuration information and the target tracking data, and generate specific operation prompt messages according to the specific information and rules to avoid the insurance telephone call center from missing the insured's insurance type, policy record, report work order and other key information during the operation process, and by determining the client according to the operating personnel information, and prompting the operation prompt message through the client, the operation prompt message can be accurately and timely delivered to the operating personnel, avoiding the operation prompt message being ignored or forgotten by the operating personnel, so that the correct operation can be taken during the operation process, and finally ensuring that the operating personnel can effectively receive and understand the operation prompt message. BRIEF DESCRIPTION OF THE DRAWINGS
[0056] Figure 1 This is an optional flowchart of the message push method based on buried point data provided in an embodiment of the present application;
[0057] Figure 2 This is another optional flowchart of the message push method based on buried point data provided in an embodiment of the present application;
[0058] Figure 3 This is another optional flowchart of the message push method based on buried point data provided in an embodiment of the present application;
[0059] Figure 4 yes Figure 1 Flow chart of step S105 in FIG.
[0060] Figure 5 This is another optional flowchart of the message push method based on buried point data provided in an embodiment of the present application;
[0061] Figure 6 yes Figure 5 Flow chart of step S503 in FIG.
[0062] Figure 7 yes Figure 1 Flow chart of step S107 in FIG.
[0063] Figure 8 It is a structural diagram of a message push system based on buried point data provided in an embodiment of the present application;
[0064] Fig. 9 It is a schematic diagram of the hardware structure of the computer device provided in the embodiment of the present application. DETAILED DESCRIPTION
[0065] In order to make the purpose, technical solution and advantages of the present application more clearly understood, the present application is further described in detail below in conjunction with the accompanying drawings and embodiments. It should be understood that the specific embodiments described herein are only used to explain the present application and are not used to limit the present application.
[0066] It should be noted that, although the functional modules are divided in the system schematic diagram and the logical order is shown in the flowchart, in some cases, the steps shown or described may be performed in a different order than the module division in the system or the order in the flowchart. The terms "first", "second", etc. in the specification, claims and the above drawings are used to distinguish similar objects, and are not necessarily used to describe a specific order or sequence.
[0067] Unless otherwise defined, all technical and scientific terms used herein have the same meaning as those commonly understood by those skilled in the art to which this application belongs. The terms used herein are only for the purpose of describing the embodiments of this application and are not intended to limit this application.
[0068] The embodiments of the present application provide a message push method and system based on buried point data, and related equipment, which aim to improve the delivery efficiency of job reminder messages and ensure that operators can effectively receive and understand job reminder messages.
[0069] The message push method, system and related equipment for the buried point data provided in the embodiments of the present application are specifically illustrated through the following embodiments. First, the message push party for the buried point data in the embodiments of the present application is described.
[0070] The message push method based on buried point data provided in the embodiment of the present application can be applied to the terminal, can also be applied to the server side, and can also be software running in the terminal or the server side. In some embodiments, the terminal can be a smart phone, a tablet computer, a laptop computer, a desktop computer, etc.; the server side can be configured as an independent physical server, or a server cluster or distributed system composed of multiple physical servers, and can also be configured as a cloud server that provides basic cloud computing services such as cloud services, cloud databases, cloud computing, cloud functions, cloud storage, network services, cloud communications, middleware services, domain name services, security services, CDN, and big data and artificial intelligence platforms; the software can be an application that implements the message push method based on buried point data, etc., but is not limited to the above forms.
[0071] The present application can be used in many general or special computer system environments or configurations. For example: personal computers, server computers, handheld or portable devices, tablet devices, multiprocessor systems, microprocessor-based systems, set-top boxes, programmable consumer electronics, network PCs, minicomputers, mainframe computers, distributed computing environments including any of the above systems or devices, etc. The present application can be described in the general context of computer-executable instructions executed by a computer, such as program modules. Generally, program modules include routines, programs, objects, components, data structures, etc. that perform specific tasks or implement specific abstract data types. The present application can also be practiced in distributed computing environments, in which tasks are performed by remote processing devices connected through a communication network. In a distributed computing environment, program modules can be located in local and remote computer storage media including storage devices.
[0072] It should be noted that in each specific implementation of the present application, when it comes to the need to perform relevant processing based on data related to user identity or characteristics such as user information, user behavior data, user historical data, and user location information, the user's permission or consent will be obtained first, and the collection, use, and processing of these data will comply with relevant laws, regulations, and standards. In addition, when the embodiment of the present application needs to obtain the user's sensitive personal information, the user's separate permission or consent will be obtained through a pop-up window or by jumping to a confirmation page. After clearly obtaining the user's separate permission or consent, the necessary user-related data for the normal operation of the embodiment of the present application will be obtained.
[0073] Figure 1 is an optional flowchart of a message push method based on buried point data provided in an embodiment of the present application. Figure 1 The method may include but is not limited to steps S101 to S106.
[0074] Step S101, in response to a job prompt request, obtaining a current burying point URL, worker information, and target burying point data;
[0075] Step S102, obtaining current configuration information of the current embedding URL;
[0076] Step S103, obtaining a historical tracking URL from a preset tracking URL table based on the current configuration information; wherein the historical tracking URL has historical configuration information, and the historical configuration information includes reference configuration information;
[0077] Step S104, filtering out reference configuration information from historical configuration information according to current configuration information; wherein the current configuration information is the same as the reference configuration information;
[0078] Step S105, generating a job prompt message according to the reference configuration information and the target burial point data;
[0079] Step S106, determining the client according to the operator information;
[0080] Step S107: prompting the job prompt message through the client.
[0081] Steps S101 to S107 shown in the embodiment of the present application first respond to the job prompt request, obtain the current burying point URL, operator information and target burying point data, and obtain the current configuration information of the current burying point URL, and then obtain the historical burying point URL from the preset burying point URL table based on the current configuration information; wherein the historical burying point URL has historical configuration information, and the historical configuration information includes reference configuration information. Then, according to the current configuration information, the reference configuration information is filtered out from the historical configuration information; wherein the current configuration information is the same as the reference configuration information. Finally, a job prompt message is generated according to the reference configuration information and the target burying point data, and the client is determined according to the operator information, so that the job prompt message is prompted through the client. Therefore, the message push method based on buried point data shown in the embodiment of the present application can efficiently and accurately determine the information that the operating personnel of the insurance telephone call center need to process and the rules for processing the information by retrieving reference configuration information from the pre-stored historical configuration information according to the current configuration information, and generating an operation prompt message according to the reference configuration information and the target buried point data, and generate specific operation prompt messages according to the specific information and rules to avoid the insurance telephone call center from missing the insured's insurance type, policy record, report work order and other key information during the operation process, and by determining the client according to the operating personnel information, and prompting the operation prompt message through the client, the operation prompt message can be accurately and timely delivered to the operating personnel, avoiding the operation prompt message being ignored or forgotten by the operating personnel, so that correct operations can be taken during the operation process, and ultimately ensuring that the operating personnel can effectively receive and understand the operation prompt message.
[0082] See also Figure 2 In some embodiments, before step S101, the message push method based on buried data further includes but is not limited to steps S201 to S204:
[0083] Step S201, obtaining a business file from a business system; wherein the business file includes: a business system identifier, a business original website address, and a business node, and the business node has a time limit and a node identifier;
[0084] Step S202, selecting a prompt configuration file according to the business system identifier, the business original website address and the node identifier;
[0085] Step S203, constructing historical configuration information according to the prompt configuration file, the business system identifier, the deadline time point and the business node;
[0086] Step S204, data embedding is performed on the original website of the business according to the historical configuration information and the prompt configuration file to obtain the historical embedding website.
[0087] In step S201 of some embodiments, the business system may be a financial reimbursement system, a document management system, or an incoming call service center, for example, in the field of financial technology, the business system may be a property insurance incoming call service center or a life insurance incoming call service center, etc. The business file is used to describe the overall process of the business and the detailed information of each business node in the process. The business file includes: a financial reimbursement business file, a document archiving business file, or a project recommendation business file. For example, in the field of financial technology, for an insurance incoming call center, the business file may be an insurance recommendation business file, an insurance service complaint business file, or an insurance claim business file, etc. The business file at least includes: a business system identifier, a business original website, and a business node. The business file may also include, but is not limited to, at least one of the following: operator identity information, operator authority information, business contract information, or product information. The business system identifier may be composed of at least one of the following information: a system name, a system code, an API address, a version number, a serial number, or a license key. The business original website is the website where the operator handles a specific business. Business nodes are used to describe specific links in the business process. For example, in insurance claims business documents, business nodes may include but are not limited to at least one of the following: application receiving node, application preliminary review node, document verification node, loss assessment node, liability determination node, claim approval node, compensation payment node, case filing node or complaint processing node. Each business node has a deadline time point and a node identifier. The deadline time point is used to describe the latest time point for processing the business. The node identifier is a unique identifier of the business node, which is used to distinguish different business nodes. For example, the expiration time point can be determined when the business file is established. For example, when the business file is established on January 1, 2022, and the business file has business nodes YWJD1 and YWJD2, the expiration time point of business node YWJD1 can be set to January 12, 2022, and the expiration time point of business node YWJD2 can be set to January 1, 2023; the expiration time point can also be set according to the time point when the operator enters the business node. For example, if the operator enters the business node YWJD3 at 10:22:00 on February 3, 2024, the expiration time point of business node YWJD3 can be set to 30 minutes after the time point of entering the business node, that is, 10:52:00 on February 3, 2024. On this basis, the business file can be obtained from the business system by calling the business system API interface, and the specific method of obtaining the business file from the business system can also be determined according to the actual needs of those skilled in the art, and this application does not limit it.
[0088] In step S202 of some embodiments, the prompt configuration file includes at least: a prompt configuration file identifier, a prompt discrimination parameter and a discrimination threshold, and the prompt discrimination parameter and the discrimination threshold are used to describe the prompt configuration rule for generating the job prompt message. The prompt configuration rule may be: for a specific business node of a specific business system, it is necessary to obtain the target buried point data from the browser corresponding to the original website of the business according to the prompt discrimination parameter, and classify the target buried point data according to the discrimination parameter. In addition, the prompt configuration file identifier may include but is not limited to at least one of the following information: a prompt configuration file name, a prompt configuration file number or a prompt configuration file version number. The prompt configuration file may also include historical version information, and the specific information contained in the prompt configuration file may also be set according to the actual needs of those skilled in the art, and this application does not make specific restrictions. On this basis, the prompt configuration file can be selected according to the business system identifier, the original website of the business and the node identifier. Specifically, first enter the browser corresponding to the original website of the business, and obtain the prompt discrimination parameter in the browser according to the business system identifier and the node identifier, and then select the prompt configuration file according to the prompt discrimination parameter. It should be noted that for any two prompt configuration files, there is at least one different prompt discrimination parameter. For example, for the business original URL YSWZ1, the business system identifier SYS_ID=100000 and the node identifier JD_ID=YW4JD3, you can enter the browser LLQ1 through the business original URL YSWZ1, and then obtain the prompt judgment parameter CS1 in the browser LLQ1 through the business system identifier SYS_ID=100000 and the node identifier JD_ID=YW4JD3, and finally select the prompt configuration file TSWJ1 that only contains the prompt judgment parameter CS1. In the field of financial technology, taking the insurance call center as an example, the business original URL can be the claim approval original URL SPSPWZ1, the business system identifier can be the insurance call center SYS_ID=200001, the node identifier can be the claim approval node JD_ID=YW20220114000033JD7, and the prompt discrimination parameter can be the claim amount parameter SPJE1. On this basis, the browser LLQ2 can be viewed through the claim approval original URL SPSPWZ1, and then the claim amount parameter SPJE1 can be obtained through the insurance call center SYS_ID=200001 and the claim approval node JD_ID=YW20220114000033JD7, and finally the prompt configuration file TSWJ2 containing only the claim amount parameter SPJE1 is selected.
[0089] In step S203 of some embodiments, the historical configuration information is used to describe the parameters required for data embedding of the original website of the business, and the value of the parameter is unique, so the historical configuration is unique. Since the historical configuration information is constructed according to the prompt configuration file, the business system identifier, the deadline time point and the business node, the historical configuration information at least includes: the prompt configuration file identifier, the business system identifier, the deadline time point and the business node, and the historical configuration information may also include other information in the prompt configuration file. It should be noted that for some business nodes, it may be necessary to prompt the business node before the deadline time point arrives. Therefore, it is necessary to set the job prompt time point according to the deadline time point. The job prompt time point is used to describe at what time point the business node needs to be prompted for the job. For example, the job prompt time point T1 can be 1 hour before the deadline time point, or it can be 24 hours before the deadline time point. The specific job prompt time point can also be set according to the actual needs of technical personnel in this field, and this application does not make specific restrictions. For the same business node, multiple job reminder time points can also be set. For example, for business node YWJD4, job reminder time point T1 and job reminder time point T2 are set respectively. Job reminder time point T1 is 90 minutes before the deadline time point, and job reminder time point T2 is 30 minutes before the deadline time point.
[0090] In step S204 of some embodiments, data is buried on the original website of the business according to the historical configuration information and the prompt configuration file, and a historical burying website address can be obtained. Specifically, firstly, a unique uniform resource locator (URL) is assigned to the original website of the business according to the historical configuration information, and then a burying code is generated on the original website of the business according to the URL and the prompt discrimination parameters in the prompt configuration file to obtain the historical burying website address. Among them, the burying code can be generated by filling the URL and the prompt discrimination parameters into a preset tracking script template to obtain the burying code. Since the URL of each historical burying website address is unique, the historical configuration information and the historical burying website address can be quickly and accurately found according to the URL.
[0091] In the steps S201 to S204 shown in the embodiment of the present application, first, a business file is obtained from the business system; wherein the business file includes: a business system identifier, a business original website address and a business node, and the business node has a time limit and a node identifier. Then, a prompt configuration file is selected according to the business system identifier, the business original website address and the node identifier, and historical configuration information is constructed according to the prompt configuration file, the business system identifier, the time limit and the business node. Finally, data is buried on the business original website address according to the historical configuration information and the prompt configuration file to obtain a historical buried website address. Therefore, the message push method based on buried point data shown in the embodiment of the present application can construct historical configuration information according to the business files and prompt configuration files of the business system, and data is buried on the business original website address according to the historical configuration information and the prompt configuration file to obtain a historical buried website address, so that when the target buried point data of the historical buried website address needs to be obtained later, accurate target buried point data can be quickly obtained according to the historical configuration information and the prompt configuration file, thereby improving the acquisition efficiency and accuracy of the target buried point data.
[0092] See also Figure 3 In some embodiments, after step S204, the message push method based on buried data further includes but is not limited to steps S301 to S308:
[0093] Step S301, obtaining current configuration information of the current embedding URL;
[0094] Step S302, based on the current configuration information, obtain a historical burying point URL from a preset burying point URL table; wherein the historical burying point URL has historical configuration information;
[0095] Step S303, searching for selected configuration information in historical configuration information according to current configuration information;
[0096] Step S304, when the selected configuration information is not an empty value, selecting a selected embedding URL from the embedding URL table according to the selected configuration information; wherein the selected embedding URL corresponds to a selected configuration file, and the selected configuration file includes a second discrimination parameter;
[0097] Step S305, calling the browser interface corresponding to the current embedding URL according to the current configuration information;
[0098] Step S306, obtaining target burying point data corresponding to the second discrimination parameter through the browser interface;
[0099] Step S307, obtaining operator information from the current burying point URL and target burying point data;
[0100] Step S308, generating a job prompt request according to the current burying point URL, operator information and target burying point data.
[0101] In step S301 of some embodiments, the URL of the current buried point website can be obtained first, and then the current configuration information can be extracted from the URL, wherein the current configuration information can include but is not limited to at least one of the following: prompt configuration file identifier, business system identifier, deadline time point and business node, and the current configuration information can also be specifically set according to the actual needs of technical personnel in this field. Taking the insurance call center as an example, the current buried point website can be the approval application website of the claim approval website, and the current configuration information in the URL can be: approval prompt file identifier SPID=sp400000, insurance call center identifier SYS_ID=200002, approval application deadline time point=23:59:59 on May 6, 2024, and claim approval node JD_ID=YW20240108000001JD2.
[0102] In step S302 of some embodiments, after data tracking is performed on the original website of the service according to the historical configuration information and the prompt configuration file to obtain the historical tracking website, the historical tracking website is stored in the tracking website table, so that the historical tracking website can be obtained from the preset tracking website table based on the current configuration information. After the current configuration information is obtained, the historical configuration information query operation can be triggered according to the current configuration information to obtain all historical tracking websites from the tracking website table.
[0103] In step S303 of some embodiments, since each historical burial URL has historical configuration information, the selected configuration information can be searched in the historical configuration information according to the current configuration information, wherein the selected configuration information is the same as the current configuration information, or the selected location information is a null value. For example, the current configuration information may be: approval prompt file identifier SPID=sp400030, insurance telephone call center identifier SYS_ID=200003, approval application deadline time point=13:0:00 on July 23, 2022, and claim approval node JD_ID=YW20220606000089JD2. First, search the historical tracking point configuration information for an approval prompt file identifier consistent with SPID=sp400030, an insurance telephone call center identifier consistent with SYS_ID=200003, an approval application deadline time point consistent with 13:0:00 on July 23, 2022, and a claim approval node consistent with JD_ID=YW20220606000089JD2. If historical configuration information that is completely consistent with the current configuration information is found, the historical configuration information is set as the selected configuration information; if no historical configuration information consistent with the current configuration information is found, the selected configuration information is set to a null value.
[0104] In step S304 of some embodiments, since each historical burying URL has a unique URL, and the URL is generated according to the historical configuration information with a unique parameter value, when the selected configuration information is not a null value, it can be determined that the selected configuration information is the same as the current configuration information. Therefore, it is possible to select a unique historical burying URL from the burying URL table according to the selected configuration information, and use the historical burying URL as the selected burying URL. In addition, since the historical burying URL is obtained according to the historical configuration information and the prompt configuration file, when the selected burying URL is determined, the prompt configuration file of the selected burying URL can be used as the selected configuration file, and the prompt discrimination parameter in the prompt configuration file can be used as the second discrimination parameter.
[0105] In step S305 of some embodiments, the browser interface corresponding to the current embedding URL is called according to the current configuration information. Specifically, the browser interface can be an API interface, or it can be a browser interface that other technicians in this field can directly obtain from the prior art, and this application does not make specific restrictions.
[0106] In step S306 of some embodiments, since the tracking code is generated in advance on the historical tracking URL according to the prompt discrimination parameters in the URL and the prompt configuration file, after the selected tracking URL is determined, the browser interface can be called, and the target tracking data corresponding to the second discrimination parameter can be obtained according to the tracking code. In the field of financial technology, taking the insurance call center as an example, when the second discrimination parameter is the liability category ZRLB1, it is necessary to obtain the liability category data ZRLB1 = "primary liability" corresponding to the liability category ZRLB1 in the browser according to the tracking code, where the liability category data is the target tracking data.
[0107] In step S307 of some embodiments, the URL of the selected burying point website can be obtained based on the current burying point website, and the operator information can be obtained based on the URL of the selected burying point website and the target burying point data. The operator information is used to determine the identity of the operator, the client operated by the operator, and the operation authority possessed by the operator, and may include but is not limited to the following information: identity authentication information, operation authority information, and client identification. The operator information may also include contact information, attendance records, work records and other information, which are not specifically limited in this application. Specifically, an operator information query request can be generated based on the URL of the selected burying point website and the target burying point data, and then the operator information that enters the current burying point website can be obtained from the client locally according to the operator information query request.
[0108] In step S308 of some embodiments, a job prompt request is generated according to the current burying point website, the operator information and the target burying point data. Specifically, the job prompt request can be a data object including the current burying point website, the operator information and the target burying point data, such as a JSON object.
[0109] It should be noted that, in some embodiments, the message push system based on the buried point data includes a background, a client, and a buried point plug-in, and then steps S301 to S306 are executed by the buried point plug-in. After completing step S306, the buried point plug-in sends the URL of the current buried point website and the target buried point data to the client, and then the client executes steps S307 to S308. Among them, the buried point website table can be stored only in the background of the message push system based on the buried point data, and called by the buried point plug-in in step S302; the buried point website table can also be synchronized from the background to the buried point plug-in after each update of the historical buried point website, and stored separately by the background and the buried point plug-in.
[0110] It should be noted that in some other embodiments, the message push system based on buried point data includes a backend and a client, but does not include a buried point plug-in, and steps S301 to S308 are all executed by the client. In this case, the buried point URL table can be stored only in the backend of the message push system based on buried point data, and called by the client in step S302; the buried point URL table can also be synchronized from the backend to the client after each update of the historical buried point URL, and stored separately by the backend and the client.
[0111] After step S308 in some embodiments, the client may send the job prompt request information to the background, and the background may generate and push the job prompt message according to the job prompt request.
[0112] In steps S301 to S308 shown in the embodiment of the present application, first the current configuration information of the current buried point URL is obtained, and the historical buried point URL is obtained from the preset buried point URL table based on the current configuration information; wherein the historical buried point URL has the historical configuration information. Then, the selected configuration information is searched in the historical configuration information according to the current configuration information, and when the selected configuration information is not a null value, the selected buried point URL is selected from the buried point URL table according to the selected configuration information; wherein the selected buried point URL corresponds to a selected configuration file, and the selected configuration file includes a second discrimination parameter. Next, the browser interface corresponding to the current buried point URL is called according to the current configuration information, and the target buried point data corresponding to the second discrimination parameter is obtained through the browser interface, and then the current buried point URL and the target buried point data are used to obtain the operator information. Finally, a job prompt request is generated according to the current buried point URL, the operator information and the target buried point data. Therefore, the message push method based on tracking data shown in the embodiment of the present application can obtain the target tracking data and operator information according to the selected configuration information when the selected configuration information is consistent with the current configuration information, by searching for the selected configuration information in the historical configuration information based on the current configuration information, and then generate a job prompt request according to the current tracking URL, operator information and target tracking data, accurately match and utilize the current configuration information and the selected configuration information to accurately obtain the target tracking data, and generate a job prompt request, so that in the subsequent steps, the job prompt request carrying the current tracking URL, operator information and target tracking data will be sent to the background, so that the background can easily obtain the accurate current tracking URL, operator information and target tracking data, and then can generate accurate job prompt messages in time, thereby improving the efficiency and effectiveness of the operators in performing their operations.
[0113] In step S101 of some embodiments, when the job prompt request carries the current burying point URL, operator information and target burying point data, the current burying point URL, operator information and target burying point data can be directly extracted from the job prompt request.
[0114] In step S102 of some embodiments, the specific implementation of obtaining the current configuration information of the current embedding URL is similar to the specific implementation of step S301, except that in step S301, the current embedding URL is obtained from the network through the embedding plug-in or the background, while in step S102, the current embedding URL is obtained directly from the job prompt request. Therefore, the specific implementation of step S102 can refer to the specific implementation of step S301, and this application will not repeat it.
[0115] In step S103 of some embodiments, the specific implementation method of obtaining historical burial point URLs from the preset burial point URL table based on the current configuration information is similar to step S302, and only the selected configuration information needs to be replaced with the reference configuration information. Therefore, the specific implementation method of step S103 can refer to the specific embodiment of step S303, and this application will not repeat it again.
[0116] In step S104 of some embodiments, the reference configuration information is historical configuration information that is the same as the current configuration information. On this basis, the reference configuration information can be screened out from the historical configuration information according to the current configuration information. In the field of financial technology, taking the insurance incoming call center as an example, the current configuration information may be: payment reminder file identifier ZF ID=zf400066, insurance incoming call center identifier SYS_ID=200004, compensation payment deadline time point=December 11, 2021, and compensation payment node JD_ID=YW20211211000009JD3. Then, search the historical tracking point configuration information for the payment reminder file identifier consistent with ZFID=zf400066, the insurance incoming call center identifier consistent with SYS_ID=200004, the compensation payment deadline time point consistent with December 11, 2021, and the compensation payment node consistent with JD_ID=YW20211211000009JD3. After finding the historical configuration information that is completely consistent with the current configuration information, set the historical configuration information as the reference configuration information.
[0117] In step S105 of some embodiments, the job reminder message is used to prompt the specific operation of the business node, and is set by the back-end administrator in the message push system based on the buried point data. The job reminder message can be configured according to at least one of the business node, the target configuration file, the target buried point URL, and the business system identifier. For example, the job reminder message TS1 can be set to "Hello, there are XX minutes left before the deadline of business node ZY2" according to the deadline time point of business node ZY2, and then the job reminder message TS1 is selected according to the job reminder point T3, and the job reminder time point is filled in to "XX minutes". In the field of financial technology, taking the insurance telephone call center as an example, in the insurance policy payment node JD_ID = YW20200000000100JD1, the current embedding URL is the insurance policy payment URL ZFWZ1, the prompt discrimination parameter in the target configuration file TSWJ3 is the payment amount ZFJE1, and the discrimination threshold is PBDATA1, the prompt configuration rule described in the target configuration file TSWJ3 can be "In the insurance policy payment URL ZFWZ1, when the target embedding data MBDATA1 of the payment amount ZFJE1 is less than the discrimination threshold PBDATA1, the insurance policy payment node JD_ID = YW20200000000100JD1 is terminated for business processing", the target embedding data MBDATA1 has a value of 200, and the discrimination threshold PBDATA1 has a value of 1500, the job prompt message TS2 can be set to "Hello, the insurance policy payment node JD_ID = YW20200000000100JD1 is terminated for business processing".
[0118] See also Figure 4 In some embodiments, step S105 may include but is not limited to steps S401 to S404:
[0119] Step S401, selecting a target embedding URL from the embedding URL table according to the reference configuration information;
[0120] Step S402, selecting a prompt configuration file of the target embedding URL as a target configuration file;
[0121] Step S403, classifying the target buried point data according to the target configuration file to obtain the operation prompt category;
[0122] Step S404, obtaining a job prompt message according to the job prompt category.
[0123] In step S401 of some embodiments, the specific implementation of selecting the target embedding URL from the embedding URL table according to the reference configuration information is similar to the specific implementation of step S304, except that the selected embedding URL is replaced with the target embedding URL, and the reference configuration information is the same as the current configuration information, so there is no need to determine whether the reference configuration information is a null value. Therefore, the specific implementation of step S401 can refer to the specific implementation of step S304, and this application will not repeat it.
[0124] In step S402 of some embodiments, the specific implementation method of selecting the prompt configuration file of the target embedding URL as the target configuration file is similar to the specific implementation method of step S304, the difference is that the selected configuration file is replaced by the target configuration file. Therefore, the specific implementation method of step S401 can refer to the specific implementation method of step S304, and this application will not repeat it again.
[0125] In step S403 of some embodiments, the target buried data is classified according to the target configuration file to obtain the job prompt category. Specifically, the job prompt category is used to describe the category to which the job prompt message belongs. In the field of financial technology, taking the insurance call center as an example, in the insurance policy payment node JD_ID=YW20200000000155JD1, the current buried URL is the insurance policy payment URL ZFWZ2, and the prompt discrimination parameter in the target configuration file TSWJ4 is the payment amount ZFJE2. When the discrimination threshold is PBDATA2, the prompt configuration rule described in the target configuration file TSWJ4 is "In the insurance policy payment URL ZFWZ2, when the target buried data MBDA of the payment amount ZFJE2 When TA2 is less than the discrimination threshold PBDATA2, the business processing of the insurance policy payment node JD_ID=YW20200000000155JD1 is terminated", the value of the target buried point data MBDATA2 is 200, and the value of the discrimination threshold PBDATA2 is 1500, and the job prompt message TS3 is "Hello, the business processing of the insurance policy payment node JD_ID=YW20200000000100JD1 is terminated", the job prompt category of the job prompt message TS3 is: The target buried point data is less than the discrimination threshold and the business processing needs to be terminated.
[0126] In step S404 of some embodiments, each job prompt category has a corresponding job prompt message. Therefore, after determining the job prompt category, the job prompt message can be obtained according to the job prompt category. In the field of financial technology, taking the insurance call center as an example, for the claim approval node JD_ID=YW20120331000299JD6, the prompt discrimination parameter in the target configuration file TSWJ5 is the approval amount JSPE3, and the discrimination threshold is PBDATA3. The prompt configuration rule described in the target configuration file TSWJ5 is "When the target buried point data MBDATA3 of the payment amount ZFJE3 is greater than the discrimination threshold PBDATA3, the insurance policy payment node JD_ID=YW2 0120331000299JD6 is submitted to operator ZYRY1001 for review", the value of the target buried point data MBDATA3 is 400, and the value of the discrimination threshold PBDATA3 is 350, then the job prompt category is: the target buried point data is greater than the discrimination threshold, and the job prompt message TS4 "The insurance policy payment node JD_ID = YW20120331000299JD6 needs to be submitted to operator ZYRY1001 for review" can be selected according to the job prompt category.
[0127] In steps S401 to S404 as shown in the embodiment of the present application, first, the target buried URL is selected from the buried URL table according to the reference configuration information, and the prompt configuration file of the target buried URL is selected as the target configuration file. Then, the target buried data is classified according to the target configuration file to obtain the job prompt category, and the job prompt message is obtained according to the job prompt category. Therefore, the message push method based on buried data as shown in the embodiment of the present application can determine the target configuration file by referring to the configuration information, and classify the target buried data according to the target configuration file, so as to obtain the job prompt message corresponding to the classification, and can accurately generate the job prompt message according to the classification information, thereby improving the generation efficiency of the job prompt message.
[0128] In some embodiments, the identity authentication information may be a user name, operator ID, or other unique identifier, and the job authority information may be URL access permission information, node processing permission information, or data processing permission information, or it may be other specific identity authentication information and job authority information that can be directly obtained by other technical personnel in this field from the prior art, and this application does not impose any restrictions.
[0129] See also Figure 5 In some embodiments, after step S402, the message push method based on buried data may also include but is not limited to steps S501 to S503:
[0130] Step S501, performing identity authentication according to identity authentication information and preset identity authentication parameters to obtain identity authentication information; wherein the identity authentication information indicates whether the identity authentication information and the identity authentication parameters are the same or different;
[0131] Step S502, when the identity authentication information indicates that the identity authentication information and the identity authentication parameters are the same, performing the job authority verification according to the job authority information and the preset authentication parameters to obtain the job authentication information; wherein the job authentication information indicates whether the job authority information and the parameters are the same or different;
[0132] Step S503, when the job authentication information represents that the job authority information and parameters are the same, the target embedding data is classified according to the target configuration file to obtain the job prompt category.
[0133] In step S501 of some embodiments, the identity authentication information of each operator is pre-stored in the background, so the identity authentication can be performed according to the identity authentication information and the preset identity authentication parameters to obtain the identity authentication information, wherein the identity authentication parameters can be a user name, an operator ID or other unique identifier, or can be set to other specific parameters according to the identity authentication information, as long as the identity authentication requirements can be met. In addition, the identity authentication information represents whether the identity authentication information and the identity authentication parameters are the same or different. For example, the specific value of the identity authentication information can be 0 and 1. When the specific value of the identity authentication information is 0, it means that the identity authentication information and the identity authentication parameters are different. When the specific value of the identity authentication information is 1, it means that the identity authentication information and the identity authentication parameters are the same.
[0134] In step S502 of some embodiments, when the identity authentication information indicates that the identity authentication information and the identity authentication parameters are the same, it indicates that the identity authentication of the operator is successful. At this time, the authentication parameters pre-stored in the background can be obtained according to the identity authentication information of the operator, and then the operation authority verification is performed according to the operation authority information and the authentication parameters to obtain the operation authentication information. Among them, the authentication parameter describes the operation authority required to operate the operation node. If the operator has the operation authority, the operation authority information is the same as the authentication parameter; if the operator does not have the operation authority, the operation authority information is different from the authentication parameter. The operation authentication information is used to describe whether the operation authority information and the parameters are the same or different.
[0135] In step S502 of other embodiments, the same operator has multiple operation permission information, and it is necessary to search for target permission information in the above operation permission information according to the authentication parameters of the operation node, wherein the target permission information is the same as the authentication parameters. If the target permission information can be found, it indicates that the operator has the operation permission of the operation node, otherwise it indicates that the operator does not have the operation permission of the operation node.
[0136] In step S503 of some embodiments, the operator cannot directly obtain the information in the target configuration file, and needs to first perform identity authentication and job authority verification. When the job authentication information represents that the job authority information and parameters are the same, the data acquisition permission of the target configuration file will be opened to the operator. Therefore, when the job authentication information represents that the job authority information and parameters are the same, the operator can classify the target burial point data according to the target configuration file to obtain the job prompt category.
[0137] In steps S501 to S503 shown in the embodiment of the present application, first, identity authentication is performed according to the identity authentication information and the preset identity authentication parameters to obtain the identity authentication information; wherein the identity authentication information represents that the identity authentication information and the identity authentication parameters are the same or different. Then, when the identity authentication information represents that the identity authentication information and the identity authentication parameters are the same, the job authority verification is performed according to the job authority information and the preset authentication parameters to obtain the job authentication information; wherein the job authentication information represents that the job authority information and the parameters are the same or different. Finally, when the job authentication information represents that the job authority information and the parameters are the same, the target buried point data is classified according to the target configuration file to obtain the job prompt category. Therefore, the message push method based on buried point data shown in the embodiment of the present application can verify the identity information and job authority of the operator before classifying the target buried point data, thereby ensuring that only personnel who have passed the identity authentication amount and job authority verification can access the sensitive information in the target configuration file and perform job operations, thereby improving the security of the operation system.
[0138] See also Figure 6 In some embodiments, step S503 includes but is not limited to steps S601 to S605:
[0139] Step S601, when the job authentication information indicates that the job authority information and the parameter are the same, obtaining a first discrimination parameter from the target configuration file according to the job authority information;
[0140] Step S602, obtaining a discrimination threshold from a target configuration file according to a first discrimination parameter;
[0141] Step S603, generating a candidate discrimination interval according to the discrimination threshold;
[0142] Step S604, selecting a target discrimination interval from candidate discrimination intervals according to the target buried point data;
[0143] Step S605: obtaining the task prompt category based on the target discrimination interval.
[0144] In step S601 of some embodiments, when the job authentication information represents that the job authority information and parameters are the same, the system background opens the access rights of the target configuration file to the operator, so that the operator can obtain the prompt discrimination parameter from the target configuration file and use the prompt discrimination parameter as the first discrimination parameter.
[0145] In step S602 of some embodiments, a discrimination threshold is obtained from the target configuration file according to the first discrimination parameter, and the discrimination threshold is used to describe how to classify the target buried data corresponding to the prompt discrimination parameter. In the financial technology scenario, taking the claim business of the insurance claim system as an example, the first discrimination parameter can be the amount of a large claim, the target buried data can be the specific value of the claim amount, and the discrimination threshold can be the amount limit of a large claim.
[0146] In step S603 of some embodiments, for a specific discrimination threshold, a candidate discrimination interval can be generated according to the discrimination threshold. For example, when the discrimination threshold is the limit of the amount of large claims of 500,000, a candidate discrimination interval PBQJ1 and a candidate discrimination interval PBQJ2 can be generated, and the candidate discrimination interval PBQJ1 is [0, 50], and the candidate discrimination interval PBQJ2 is (50, ∞].
[0147] In step S604 of some embodiments, a target discrimination interval may be selected from candidate discrimination intervals according to the target buried point data. For example, when the specific value of the claim amount is 300,000, the candidate discrimination interval PBQJ1 may be selected as the target discrimination interval.
[0148] In step S605 of some embodiments, for each candidate discrimination interval, there is a corresponding job prompt category. Therefore, after the target discrimination interval is determined, the job prompt category can be obtained based on the target discrimination interval. For example, when the target discrimination interval is the candidate discrimination interval PBQJ1, the obtained job prompt category can be: the value of the claim amount is within the candidate discrimination interval PBQJ1, and the claim can be settled according to the claim amount. When the target discrimination interval is the candidate discrimination interval PBQJ2, the obtained job prompt category can be: the value of the claim amount is within the candidate discrimination interval PBQJ2, and the claim cannot be settled according to the claim amount, and the claim needs to be settled according to the preset claim amount upper limit.
[0149] In steps S601 to S605 as shown in the embodiment of the present application, first, when the job authentication information represents that the job authority information and the parameters are the same, a first discrimination parameter is obtained from the target configuration file according to the job authority information, and a discrimination threshold is obtained from the target configuration file according to the first discrimination parameter. Then, a candidate discrimination interval is generated according to the discrimination threshold, and a target discrimination interval is selected from the candidate discrimination interval according to the target buried point data. Finally, the job prompt category is obtained based on the target discrimination interval. Therefore, the message push method based on buried point data as shown in the embodiment of the present application, by classifying the target buried point data, obtains the job prompt category, so as to generate a job prompt message according to the job prompt category in the subsequent steps, which can realize the refined management of the job prompt message, improve the efficiency of the job prompt, help the operator to perform the operation quickly and accurately, and reduce the probability of operating errors in the operation project.
[0150] In step S106 of some embodiments, since the operator information includes a client identifier, the client can be determined based on the operator information. Specifically, the client identifier may include the IP address of the computer used by the operator, the device serial number, the logged-in user name, or a specific software identifier. The client identifier enables the system background to track the client. For example, in an insurance call center, when an operator answers a customer's call and begins to process a claim case, the system's client will encode the client identifier in the operator information so that the background can push the operation prompt message to the client to help the operator perform specific operations of the operation.
[0151] See also Figure 7 In some embodiments, step S107 may include but is not limited to steps S701 to S703:
[0152] Step S701, push the operation reminder message to the client according to the operator information;
[0153] Step S702, selecting a target prompt template from the job prompt templates of the client according to the job prompt message;
[0154] Step S703: Prompt the job prompt message according to the target prompt template.
[0155] In step S701 of some embodiments, after extracting the client identifier from the operator information, the backend can push the operation reminder message to the client according to the client identifier to ensure that only authorized operators can receive the operation reminder message.
[0156] In step S702 of some embodiments, the job prompt template is used to describe the specific method of prompting the job prompt message, which can be at least one of the following: voice prompt, plug-in prompt, email prompt or business system internal prompt, or other prompt methods, as long as the job prompt message can be prompted in a timely and effective manner. On this basis, the target prompt template can be selected from the job prompt template of the client according to the job prompt message. Specifically, the specific method of selecting the target prompt template can be a decision tree mechanism, or other selection methods, and this application does not make specific restrictions.
[0157] In step S703 of some embodiments, after the target prompt template is determined, the operation prompt message can be prompted according to the target prompt template. For example, if the operation prompt message is an urgent claim approval request, the target prompt template may include a prominent red border, a high-pitched alarm sound and clear operation instructions, which helps the operator to quickly identify the emergency situation and take effective and accurate actions according to the operation instructions.
[0158] Steps S701 to S703 shown in the embodiment of the present application first push the job prompt message to the client based on the operator information, then select the target prompt template from the client's job prompt templates based on the job prompt message, and prompt the job prompt message according to the target prompt template. The job prompt message can be pushed to the operator accurately and can be presented in a way that can effectively attract the operator's attention, thereby improving the operator's response speed and processing quality to the job task.
[0159] See also Figure 8 The embodiment of the present application also provides a message push system based on buried point data, which can implement the above-mentioned message push method based on buried point data, and the system includes:
[0160] The request response module 801 is used to obtain the current tracking URL, operator information and target tracking data in response to the job prompt request;
[0161] The information acquisition module 802 is used to obtain the current configuration information of the current embedding URL;
[0162] The website acquisition module 803 is used to acquire a historical tracking website from a preset tracking website table based on the current configuration information; wherein the historical tracking website has historical configuration information, and the historical configuration information includes reference configuration information;
[0163] An information retrieval module 804 is used to filter out reference configuration information from historical configuration information according to current configuration information; wherein the current configuration information is the same as the reference configuration information;
[0164] The message generation module 805 is used to generate a job prompt message according to the reference configuration information and the target burial point data;
[0165] The client determination module 806 is used to determine the client according to the operator information;
[0166] The message prompt module 807 is used to prompt the job prompt message through the client.
[0167] The specific implementation of the message push system based on buried data is basically the same as the specific implementation of the message push method based on buried data mentioned above, and will not be repeated here.
[0168] The embodiment of the present application also provides a computer device, the computer device includes a memory and a processor, the memory stores a computer program, and the processor implements the above-mentioned message push method based on buried point data when executing the computer program. The computer device can be any intelligent terminal including a tablet computer, a car computer, etc.
[0169] See also Fig. 9 , Fig. 9 The hardware structure of a computer device according to another embodiment is shown, and the computer device includes:
[0170] The processor 901 may be implemented by a general-purpose CPU (Central Processing Unit), a microprocessor, an application-specific integrated circuit (ASIC), or one or more integrated circuits, and is used to execute relevant programs to implement the technical solutions provided in the embodiments of the present application;
[0171] The memory 902 can be implemented in the form of a read-only memory (ROM), a static storage device, a dynamic storage device, or a random access memory (RAM). The memory 902 can store an operating system and other applications. When the technical solution provided in the embodiment of this specification is implemented by software or firmware, the relevant program code is stored in the memory 902, and the processor 901 calls and executes the message push method based on the buried point data in the embodiment of this application;
[0172] Input / output interface 903, used to implement information input and output;
[0173] Communication interface 904, used to realize communication interaction between the device and other devices, which can be realized through wired mode (such as USB, network cable, etc.) or wireless mode (such as mobile network, WI FI, Bluetooth, etc.);
[0174] A bus 905 that transmits information between various components of the device (e.g., the processor 901, the memory 902, the input / output interface 903, and the communication interface 904);
[0175] The processor 901 , the memory 902 , the input / output interface 903 and the communication interface 904 are connected to each other in communication within the device via a bus 905 .
[0176] An embodiment of the present application also provides a computer-readable storage medium, which stores a computer program. When the computer program is executed by a processor, the above-mentioned message push method based on burial point data is implemented.
[0177] The memory, as a non-transient computer-readable storage medium, can be used to store non-transient software programs and non-transient computer executable programs. In addition, the memory may include a high-speed random access memory, and may also include a non-transient memory, such as at least one disk storage device, a flash memory device, or other non-transient solid-state storage device. In some embodiments, the memory may optionally include a memory remotely disposed relative to the processor, and these remote memories may be connected to the processor via a network. Examples of the above-mentioned network include, but are not limited to, the Internet, an intranet, a local area network, a mobile communication network, and combinations thereof.
[0178] The message push method and system based on the buried point data, and related equipment provided in the embodiments of the present application, wherein steps S101 to S107 shown in the embodiments of the present application, first respond to the job prompt request, obtain the current buried point URL, the operator information and the target buried point data, and obtain the current configuration information of the current buried point URL, and then obtain the historical buried point URL from the preset buried point URL table based on the current configuration information; wherein the historical buried point URL has historical configuration information, and the historical configuration information includes reference configuration information. Then, the reference configuration information is filtered out from the historical configuration information according to the current configuration information; wherein the current configuration information is the same as the reference configuration information. Finally, a job prompt message is generated according to the reference configuration information and the target buried point data, and the client is determined according to the operator information, so that the job prompt message is prompted through the client. Therefore, the message push method based on buried point data shown in the embodiment of the present application, by retrieving reference configuration information from pre-stored historical configuration information according to current configuration information, and generating an operation prompt message according to the reference configuration information and the target buried point data, can efficiently and accurately determine the information that needs to be processed by the operating personnel of the insurance telephone call center and the rules for processing the information, and generate specific operation prompt messages according to the specific information and rules to avoid the insurance telephone call center from missing key information such as the insurance type of the insured, policy records, and report work orders during the operation process, and by determining the client according to the operating personnel information, and prompting the operation prompt message through the client, the operation prompt message can be accurately and timely delivered to the operating personnel, avoiding the operation prompt message being ignored or forgotten by the operating personnel, so that correct operations can be taken during the operation process, and ultimately ensuring that the operating personnel can effectively receive and understand the operation prompt message.
[0179] The embodiments described in the embodiments of the present application are intended to more clearly illustrate the technical solutions of the embodiments of the present application and do not constitute a limitation on the technical solutions provided in the embodiments of the present application. Those skilled in the art will appreciate that with the evolution of technology and the emergence of new application scenarios, the technical solutions provided in the embodiments of the present application are also applicable to similar technical problems.
[0180] Those skilled in the art will appreciate that the technical solutions shown in the figures do not constitute a limitation on the embodiments of the present application, and may include more or fewer steps than shown in the figures, or a combination of certain steps, or different steps.
[0181] The system embodiments described above are merely illustrative, and the units described as separate components may or may not be physically separated, that is, they may be located in one place or distributed on multiple network units. Some or all of the modules may be selected according to actual needs to achieve the purpose of the present embodiment.
[0182] Those skilled in the art will appreciate that all or some of the steps in the methods disclosed above, and the functional modules / units in the systems and devices may be implemented as software, firmware, hardware, or a suitable combination thereof.
[0183] The terms "first", "second", "third", "fourth", etc. (if any) in the specification of the present application and the above-mentioned drawings are used to distinguish similar objects, and are not necessarily used to describe a specific order or sequence. It should be understood that the data used in this way can be interchangeable where appropriate, so that the embodiments of the present application described herein can be implemented in an order other than those illustrated or described herein. In addition, the terms "including" and "having" and any of their variations are intended to cover non-exclusive inclusions, for example, a process, method, system, product or device comprising a series of steps or units is not necessarily limited to those steps or units clearly listed, but may include other steps or units that are not clearly listed or inherent to these processes, methods, products or devices.
[0184] It should be understood that in the present application, "at least one (item)" means one or more, and "plurality" means two or more. "And / or" is used to describe the association relationship of associated objects, indicating that three relationships may exist. For example, "A and / or B" can mean: only A exists, only B exists, and A and B exist at the same time, where A and B can be singular or plural. The character " / " generally indicates that the objects associated before and after are in an "or" relationship. "At least one of the following" or similar expressions refers to any combination of these items, including any combination of single or plural items. For example, at least one of a, b or c can mean: a, b, c, "a and b", "a and c", "b and c", or "a and b and c", where a, b, c can be single or multiple.
[0185] In the several embodiments provided in the present application, it should be understood that the disclosed systems and methods can be implemented in other ways. For example, the system embodiments described above are only schematic. For example, the division of the above units is only a logical function division. There may be other division methods in actual implementation, such as multiple units or components can be combined or integrated into another system, or some features can be ignored or not executed. Another point is that the mutual coupling or direct coupling or communication connection shown or discussed can be through some interfaces, indirect coupling or communication connection of systems or units, which can be electrical, mechanical or other forms.
[0186] The units described above as separate components may or may not be physically separated, and the components shown as units may or may not be physical units, that is, they may be located in one place or distributed on multiple network units. Some or all of the units may be selected according to actual needs to achieve the purpose of the solution of this embodiment.
[0187] In addition, each functional unit in each embodiment of the present application may be integrated into one processing unit, or each unit may exist physically separately, or two or more units may be integrated into one unit. The above-mentioned integrated unit may be implemented in the form of hardware or in the form of software functional units.
[0188] If the integrated unit is implemented in the form of a software functional unit and sold or used as an independent product, it can be stored in a computer-readable storage medium. Based on this understanding, the technical solution of the present application is essentially or the part that contributes to the prior art or all or part of the technical solution can be embodied in the form of a software product, and the computer software product is stored in a storage medium, including multiple instructions to enable a computer device (which can be a personal computer, server, or network device, etc.) to execute all or part of the steps of the methods of various embodiments of the present application. The aforementioned storage medium includes: U disk, mobile hard disk, read-only memory (Read-Only Memory, referred to as ROM), random access memory (Random Access Memory, referred to as RAM), disk or optical disk and other media that can store programs.
[0189] The preferred embodiments of the present application are described above with reference to the accompanying drawings, but the scope of the rights of the present application is not limited thereto. Any modification, equivalent substitution and improvement made by a person skilled in the art without departing from the scope and essence of the present application should be within the scope of the rights of the present application.
Claims
1. A message push method based on buried point data, characterized in that: The method comprises: In response to the job prompt request, obtain the current tracking URL, operator information and target tracking data; Obtain the current configuration information of the current embedding URL; Based on the current configuration information, a historical tracking URL is obtained from a preset tracking URL table; wherein the historical tracking URL has historical configuration information, and the historical configuration information includes reference configuration information; Filtering reference configuration information from the historical configuration information according to the current configuration information; wherein the current configuration information is the same as the reference configuration information; Generate a job prompt message according to the reference configuration information and the target burying point data; Determine the client according to the operator information; The client prompts the job prompt message.
2. The method according to claim 1, characterized in that The generating of the operation prompt message according to the reference configuration information and the target burying point data includes: Selecting a target URL from the URL table according to the reference configuration information; Selecting the prompt configuration file of the target embedding URL as the target configuration file; Classify the target buried point data according to the target configuration file to obtain a job prompt category; The job prompt message is acquired according to the job prompt category.
3. The method according to claim 2, characterized in that The operator information includes identity authentication information and operation authority information. After selecting the prompt configuration file of the target embedding URL as the target configuration file, the method further includes: Performing identity authentication according to the identity authentication information and the preset identity authentication parameters to obtain identity authentication information; wherein the identity authentication information indicates whether the identity authentication information and the identity authentication parameters are the same or different; In the case where the identity authentication information indicates that the identity authentication information and the identity authentication parameter are the same, performing the job authority verification according to the job authority information and the preset authentication parameter to obtain the job authentication information; wherein the job authentication information indicates whether the job authority information and the parameter are the same or different; In the case where the job authentication information indicates that the job authority information and the parameter are the same, the target buried point data are classified according to the target configuration file to obtain a job prompt category.
4. The method according to claim 3, characterized in that In the case where the job authentication information represents that the job authority information and the parameter are the same, classifying the target buried point data according to the target configuration file to obtain the job prompt category includes: When the job authentication information indicates that the job authority information and the parameter are the same, obtaining a first discrimination parameter from the target configuration file according to the job authority information; Obtaining a discrimination threshold from the target configuration file according to the first discrimination parameter; generating a candidate discrimination interval according to the discrimination threshold; Selecting a target discrimination interval from the candidate discrimination intervals according to the target buried point data; The task prompt category is acquired based on the target determination interval.
5. The method according to claim 4, characterized in that The prompting of the job prompt message by the client includes: Pushing the operation prompt message to the client according to the operator information; selecting a target prompt template from the job prompt templates of the client according to the job prompt message; The job prompt message is prompted according to the target prompt template.
6. The method according to claim 5, characterized in that Before obtaining the current tracking URL, operator information and target tracking data in response to the job prompt request, the method further includes: Obtaining a business file from a business system; wherein the business file includes: a business system identifier, a business original website address, and a business node, and the business node has a deadline time point and a node identifier; Selecting the prompt configuration file according to the business system identifier, the business original website address and the node identifier; Constructing the historical configuration information according to the prompt configuration file, the business system identifier, the deadline time point and the business node; Data embedding is performed on the original website of the business according to the historical configuration information and the prompt configuration file to obtain the historical embedding website.
7. The method according to any one of claims 1 to 6, characterized in that Before obtaining the current tracking URL, operator information and target tracking data in response to the job prompt request, the method further includes: Obtain the current configuration information of the current embedding URL; Based on the current configuration information, a historical burying URL is obtained from a preset burying URL table; wherein the historical burying URL has historical configuration information; Searching for selected configuration information in the historical configuration information according to the current configuration information; In the case where the selected configuration information is not a null value, a selected embedding URL is selected from the embedding URL table according to the selected configuration information; wherein the selected embedding URL corresponds to a selected configuration file, and the selected configuration file includes a second discrimination parameter; Call the browser interface corresponding to the current embedding URL according to the current configuration information; Obtaining target burying point data corresponding to the second discrimination parameter through the browser interface; The current burying point URL and the target burying point data are used to obtain the operator information; The job prompt request is generated according to the current burying point URL, the operator information and the target burying point data.
8. The message push system based on buried data is characterized by: The system comprises: The request response module is used to respond to the job prompt request and obtain the current tracking URL, operator information and target tracking data; An information acquisition module is used to obtain the current configuration information of the current embedding URL; A website acquisition module, used to acquire a historical burying point website from a preset burying point website table based on the current configuration information; wherein the historical burying point website has historical configuration information, and the historical configuration information includes reference configuration information; An information retrieval module, configured to filter out reference configuration information from the historical configuration information according to the current configuration information; wherein the current configuration information is the same as the reference configuration information; A message generation module, used to generate a job prompt message according to the reference configuration information and the target burying point data; A client determination module, used to determine the client according to the operator information; A message prompt module is used to prompt the job prompt message through the client.
9. Computer device, characterized in that The computer device includes a memory and a processor, the memory stores a computer program, and the processor implements the message push method based on burial point data as described in any one of claims 1 to 8 when executing the computer program.
10. A computer-readable storage medium storing a computer program, characterized in that: When the computer program is executed by a processor, the message push method based on buried point data described in any one of claims 1 to 7 is implemented.