A method, device and medium for remotely controlling the operation and management of a store

Abstract

The present invention discloses a method, device and medium for remotely controlling the operation and management of a store. The method includes: realizing remote visual management by building a remote monitoring platform and integrating the operation data, equipment status and energy consumption of the store; integrating the original scattered devices into a unified integrated cabinet and realizing remote management through the network; through the remote management function of the remote monitoring platform, real-time viewing and adjusting the inventory status of the store to ensure commodity supply; receiving and processing order information from customers to realize automated order processing; providing a remote customer service function to communicate with customers in real time and answer questions; to ensure the security of operations, each remote operation needs to be authenticated through a preset security verification mechanism. The method of the present invention can obtain a comprehensive operation view of the store in real time, reduce human errors and delays, and make the store operation more efficient and flexible.

Description

Technical Field

[0001] The present invention relates to the technical field of store operation management, and particularly to a remotely controlled store operation management method, device and medium. Background Art

[0002] In the current business environment, store operation management faces many challenges. Traditional store management methods often rely on manual monitoring and on-site management. This method is not only inefficient but also difficult to comprehensively and real-time grasp the store operation data. With the rapid development of information technology, especially the wide application of Internet, Internet of Things and big data technologies, store operation management is gradually transforming towards intelligence and automation.

[0003] However, most of the existing store management systems on the market have single functions, resulting in managers being unable to obtain a comprehensive operation view and making it difficult to make scientific decisions. In terms of equipment deployment and maintenance, traditional equipment deployment methods are often scattered and complex, lacking a unified interface between different devices, with high equipment maintenance costs and prone to failures. In terms of security, it is difficult for store managers to ensure the security of remote operations. Once the operation permissions are illegally obtained, it may lead to the leakage of store operation data or the malicious control of devices, causing serious economic losses and reputation damage to the store.

[0004] Therefore, it is particularly important to develop a store operation management method, device and medium that can integrate operation data, device status and energy consumption, achieve remote visualization management, and ensure operation security at the same time. Summary of the Invention

[0005] The purpose of the present invention is to propose a remotely controlled store operation management method, device and medium to solve the problems of incomplete operation view, scattered equipment deployment, high maintenance cost and lack of security in the prior art.

[0006] To achieve the above purpose, the present invention adopts the following technical solutions: A remotely controlled store operation management method includes the following steps:

[0007] Step S1, constructing a remote monitoring platform: Build a remote monitoring platform, integrate the operation data, device status and energy consumption of the store, and achieve remote visualization management;

[0008] Step S2, intensive equipment deployment: Integrate the original scattered control systems, monitoring and management devices and data storage devices into a unified integrated cabinet, and achieve remote management through the network;

[0009] Step S3, inventory management: Through the remote management function of the remote monitoring platform, view and adjust the inventory status of the store in real time to ensure the supply of goods;

[0010] Step S4, Order Processing: Receive and process order information from customers, including order confirmation, shipping notice, and order completion, to achieve automated order processing.

[0011] Step S5, Customer Service: Provide remote customer service functions to communicate with customers in real time and answer questions when store clerks are unable to solve customer problems.

[0012] Step S6, Security Verification: To ensure the security of operations, each remote operation requires authentication through a preset security verification mechanism.

[0013] Furthermore, in step S1, the following sub-steps are also included:

[0014] S1-1, Build a remote monitoring platform that can integrate store operation data, equipment status, and energy consumption. The operation data includes sales data, customer data, financial data, and market data. The equipment status includes normal status, attention status, abnormal status, and critical status. The energy consumption includes total energy consumption, classified energy consumption, energy consumption trend, and energy-saving effect.

[0015] S1-2, Achieve remote visual management through the remote monitoring platform. The remote visual management includes developing a visual interface, setting up monitoring alarms, and providing remote operation and control functions.

[0016] Furthermore, in step S2, the following sub-steps are also included:

[0017] S2-1, Evaluate and classify all control systems and monitoring camera devices inside the store, and integrate the devices into a unified integrated cabinet.

[0018] S2-2, Configure the devices in the integrated cabinet and conduct communication tests between the devices to ensure that information between the devices can be transmitted accurately and in real time. The configuration includes IP address, port number, username, and password.

[0019] S2-3, Connect the devices in the integrated cabinet to the remote monitoring platform to achieve remote management and control of the devices, and configure the device list and monitoring interface of the remote monitoring platform.

[0020] Furthermore, in step S3, the following sub-steps are also included:

[0021] S3-1, Real-time collect inventory data of goods in the store through RFID scanning. The inventory data includes product type, quantity, status, inventory location, and time information.

[0022] S3-2, Regularly or in real time upload the collected inventory data to the database on the remote monitoring platform.

[0023] S3-3, view the inventory status of the store in real time through the remote management function of the remote monitoring platform. The inventory status includes available inventory, reserved inventory, frozen inventory, in-transit inventory, restricted-use inventory, inventory quality status, inventory cost status, and inventory time status;

[0024] S3-4, send an inventory adjustment instruction to the store through the remote monitoring platform. The adjustment instruction includes an inbound processing instruction, an outbound management instruction, an inventory count operation instruction, a stock transfer instruction, and a return operation instruction.

[0025] Further, in step S4, the following sub-steps are also included:

[0026] S4-1, receive order information from online sales channels and offline stores. The sales channels include e-commerce platforms and mobile applications. The order information includes customer details, product details, payment status, and order source;

[0027] S4-2, verify the received order information. According to the preset review rules, review the order to determine whether to accept the order. The review rules include customer credit, product inventory, and payment status;

[0028] S4-3, confirm the order that has passed the verification, generate a formal order record, and send an order confirmation notice to the customer;

[0029] S4-4, prepare logistics information for online orders and prepare in-store pickup or door-to-door delivery information for offline store orders. The logistics information includes the logistics company, waybill number, delivery address, estimated arrival time, logistics status, and customer contact information. The in-store pickup information includes the store address, pickup time, pickup voucher, and product information. The door-to-door delivery information includes the delivery time, delivery address, delivery person information, customer contact information, and signature requirements;

[0030] S4-5, when the customer signs for and confirms the product, mark the order as completed, provide an order completion notice to the customer, and invite the customer to evaluate and provide feedback on the order processing process;

[0031] S4-6, for order problems caused by abnormal situations, automatically trigger an exception handling process and provide after-sales support services. The abnormal situations include insufficient inventory, payment failure, and logistics delay. The after-sales support services include order cancellation, refund, and exchange.

[0032] Further, in step S5, the following sub-steps are also included:

[0033] S5-1. When the store clerk is unable to solve the customer's problem or the customer is not satisfied with the clerk's answer, notify the store manager through the remote monitoring platform. The manager receives the request and provides remote customer service.

[0034] S5-2. The manager accesses the customer through the remote monitoring platform, communicates with the customer in real time, asks about the customer's problem, confirms the specific content and background of the problem, and conducts problem analysis and answers according to the nature of the problem.

[0035] S5-3. After the answer is completed, record the process and results of the remote service, and update the store knowledge base based on the problems encountered and answers during the service process.

[0036] Furthermore, in step S6, the following sub-steps are also included:

[0037] S6-1. Set up a manager verification mechanism, which includes manager account and password, digital certificate, dynamic verification code, and biometric identification.

[0038] S6-2. When the manager account is created or logged in for the first time, collect and store the manager's identity verification information, which includes the manager's username, password, biometric data, and mobile phone number.

[0039] S6-3. When the manager attempts to perform a remote operation, automatically trigger a verification request, prompt the manager to enter the identity verification information, and compare the identity verification information entered by the manager with the pre-stored verification information to verify the manager's identity.

[0040] S6-4. According to the comparison result, determine whether the manager's identity verification is successful. If the information matches, the verification is passed and the remote operation is allowed; if the information does not match, the verification fails and the operation request is rejected.

[0041] S6-5. For the case of verification failure, provide a clear failure prompt, and take additional security measures when the verification fails multiple times. The security measures include locking the manager account, recording the number of failed attempts, and requiring the input of additional verification information.

[0042] Furthermore, a remote-controlled store operation management device for implementing the above method includes:

[0043] A remote monitoring platform server for building a remote monitoring platform to implement data collection, storage, processing, and display functions.

[0044] An integrated cabinet for intensively deploying the control system and monitoring camera devices in the store, providing unified device interfaces and power management.

[0045] Data sensors and cameras are used to collect the operation data, equipment status and energy consumption of the store in real time, and monitor the internal environment and personnel activities of the store;

[0046] User terminals: including computers, mobile phones and other electronic devices, which are used for administrators to remotely access and operate the remote monitoring platform to realize the remote operation management of the store.

[0047] Furthermore, a computer-readable storage medium storing the above method, on which a computer program is stored. When the program runs on a computer, it can execute the above-mentioned remote control method for store operation management.

[0048] The beneficial effects brought by the technical solution provided by the present invention at least include:

[0049] By building a remote monitoring platform, integrating the operation data, equipment status and energy consumption of the store, the present invention realizes remote visual management; integrates the original scattered control systems, monitoring and management devices, and data storage devices into a unified integrated cabinet, and realizes remote management through the network; through the remote management function of the remote monitoring platform, it can view and adjust the inventory status of the store in real time to ensure the supply of goods; receives and processes order information from customers, including order confirmation, shipping notice, and order completion, to realize the automated processing of orders; when the store clerk cannot solve the customer's problem, it provides a remote customer service function to communicate with the customer in real time and answer questions; to ensure the security of operations, each remote operation needs to pass a preset security verification mechanism for identity verification.

[0050] The store operation management method, equipment and medium proposed in this patent significantly improve the operation efficiency of the store. By integrating operation data, equipment status and energy consumption, it can obtain a comprehensive operation view of the store in real time, so as to make scientific decisions quickly, reduce human errors and delays, and make the store operation more efficient and flexible.

[0051] Through unified interface and power management, the equipment in the store can be deployed more orderly and efficiently, reducing the maintenance cost, reducing the possibility of failures, and improving the reliability and stability of the equipment.

[0052] Through the remote monitoring platform, the inventory data of the store can be updated in real time and accurately recorded, avoiding the errors and time-consuming caused by manual inventory, simplifying the processing process, improving the processing speed, enabling the store to better meet the market demand and improving customer satisfaction.

[0053] Through the identity verification mechanism and encryption technology, the security of remote operations is ensured, preventing the illegal acquisition of operation permissions, protecting the operation data and equipment security of the store, and improving the overall security and credibility of the store. Description of the Drawings

[0054] To more clearly illustrate the technical solutions and advantages in the embodiments of the present invention or the prior art, the following will briefly introduce the drawings required for the description of the embodiments or the prior art. Obviously, the drawings in the following description are only some embodiments of the present invention. For those of ordinary skill in the art, without creative efforts, other drawings can be obtained based on these drawings.

[0055] Figure 1 It is the flowchart of the method provided by the embodiment of the present invention;

[0056] Figure 2 Provided by the embodiment of the present invention. Specific embodiments

[0057] In order to further elaborate on the technical means and effects adopted by the present invention to achieve the predetermined invention purpose, the following, in conjunction with the drawings and preferred embodiments, will describe in detail a remotely controlled store operation management method, device and medium according to the present invention, including its specific embodiments, structures, features and effects. In the following description, different "one embodiment" or "another embodiment" do not necessarily refer to the same embodiment. In addition, the specific features, structures, or characteristics in one or more embodiments can be combined in any suitable form.

[0058] Unless otherwise defined, all technical and scientific terms used herein have the same meaning as commonly understood by those skilled in the technical field to which the present invention belongs.

[0059] The following embodiments are for illustrative purposes only and are not intended to limit the scope of the present invention.

[0060] The following will specifically describe the specific solutions of a remotely controlled store operation management method, device and medium provided by the present invention with reference to the drawings. Embodiment 1

[0061] Please refer to Figure 1 , which shows the flowchart of a remotely controlled store operation management method provided by an embodiment of the present invention. The method includes the following steps:

[0062] Step S1: Build a remote monitoring platform: Build a remote monitoring platform, integrate the operation data, equipment status and energy consumption of the store, and achieve remote visual management;

[0063] In step S1, the following sub-steps are further included:

[0064] S1-1. Build a remote monitoring platform that can integrate the operation data of stores, equipment status, and energy consumption. The operation data includes sales data, customer data, financial data, and market data. The equipment status includes normal status, attention status, abnormal status, and critical status. The energy consumption includes total energy consumption, classified energy consumption, energy consumption trend, and energy-saving effect.

[0065] S1-2. Achieve remote visual management through the remote monitoring platform. The remote visual management includes developing a visual interface, setting up monitoring alarms, and providing remote operation and control functions.

[0066] It should be noted that the sales data reflects the sales performance and trends of the store; the customer data provides the basic information and consumption habits of customers, which helps to formulate personalized marketing strategies; the financial data reflects the profitability and cost structure of the store; the market data provides industry trends and information about competitors, which helps the store to formulate competitive strategies.

[0067] The normal status indicates that the equipment is operating well; the attention status reminds the manager to pay attention to certain parameters or performance of the equipment; the abnormal status indicates that the equipment has malfunctioned or its performance has declined, and it needs to be repaired or replaced as soon as possible; the critical status indicates that the equipment has been severely damaged or cannot work properly, and immediate measures need to be taken.

[0068] The total energy consumption reflects the overall energy consumption level of the store; the classified energy consumption provides the energy consumption of different equipment or areas, which helps to formulate energy-saving measures; the energy consumption trend shows the change trend of the store's energy consumption, which helps to predict the future energy consumption level; the energy-saving effect evaluates the implementation effect of the energy-saving measures.

[0069] The visual interface displays the operation data, equipment status, and energy consumption of the store in a straightforward way through graphics, charts, animations, etc., enabling the manager to understand the comprehensive information of the store. The design of the visual interface should be simple, clear, easy to operate, and provide multiple interaction methods.

[0070] The monitoring alarm function, by setting reasonable alarm thresholds and alarm methods, can automatically send alarm messages when the operation data, equipment status, or energy consumption of the store is abnormal, reminding the manager to take timely measures.

[0071] Through the remote monitoring platform, the manager can achieve remote control and adjustment of the store's equipment for the remote operation and control function. This not only improves management efficiency but also reduces operating costs. The remote operation and control function can also be combined with the visual interface and monitoring alarm function to form a complete remote visual management system.

[0072] Step S2, intensive deployment of equipment: Integrate the original scattered control systems, monitoring and management devices, and data storage devices into a unified integrated cabinet, and achieve remote management through the network;

[0073] Among them, in step S2, the following sub-steps are also included:

[0074] S2-1, Evaluate and classify all control systems and monitoring camera devices inside the store, and integrate the devices into a unified integrated cabinet;

[0075] S2-2, Configure the devices in the integrated cabinet, conduct communication tests between the devices to ensure that information between the devices can be transmitted accurately and in real time. The configuration includes IP address, port number, username, and password;

[0076] S2-3, Connect the devices in the integrated cabinet to the remote monitoring platform to achieve remote management and control of the devices, and configure the device list and monitoring interface of the remote monitoring platform.

[0077] It should be noted that the evaluation and classification include understanding the types, functions, performances, and connection relationships between devices. Through the evaluation, determine which devices can be integrated into the integrated cabinet, which devices may need to be updated or replaced, and also need to consider the spatial layout, heat dissipation performance, and safety of the devices to ensure that the integrated devices can operate normally and stably.

[0078] Configure the IP address, port number, username, and password for the devices. To ensure that the devices can access the network normally and communicate, conduct communication tests between the devices to verify whether the connection between the devices is stable and reliable.

[0079] The connection includes real-time transmission of the device status information and operation data to the remote monitoring platform. Through the remote monitoring platform, the administrator can conveniently view the operation status of the devices, monitor the operation of the store, and conduct remote management and control.

[0080] Step S3, inventory management: Through the remote management function of the remote monitoring platform, view and adjust the inventory status of the store in real time to ensure commodity supply;

[0081] Among them, in step S3, the following sub-steps are also included:

[0082] S3-1, Through RFID scanning, collect the inventory data of the commodities in the store in real time. The inventory data includes commodity types, quantities, statuses, inventory locations, and time information;

[0083] S3-2, Regularly or in real time upload the collected inventory data to the database on the remote monitoring platform;

[0084] S3-3. View the inventory status of the store in real time through the remote management function of the remote monitoring platform. The inventory status includes available inventory, reserved inventory, frozen inventory, in-transit inventory, restricted-use inventory, inventory quality status, inventory cost status, and inventory time status.

[0085] S3-4. Send an inventory adjustment instruction to the store through the remote monitoring platform. The adjustment instruction includes an inbound processing instruction, an outbound management instruction, an inventory counting operation instruction, a stock transfer instruction, and a return operation instruction.

[0086] It should be noted that the RFID (Radio Frequency Identification) technology has the advantages of being fast, accurate, and requiring no manual intervention, which can improve the efficiency and accuracy of inventory data collection. The RFID scanning technology has the non-contact feature, making inventory counting and goods tracking more convenient. There is no need to manually scan barcodes one by one or manually input data. Only by scanning with an RFID reader can the inventory counting and goods tracking work be easily completed.

[0087] The types and quantities of materials include the quantities of raw materials, semi-finished products, and finished products, the inbound quantities, outbound quantities, and current inventory quantities of various materials; the material status includes intact, damaged, to-be-inspected, and inspected; the inventory location is the specific location of the materials in the warehouse for easy quick search and extraction; the time information includes the inbound time, outbound time, and the time when the inventory data is updated.

[0088] Available inventory refers to the inventory quantity that can be immediately used for production or sales; reserved inventory refers to the inventory quantity that has been allocated to a specific order or task but has not been used yet; in-transit inventory refers to the inventory quantity that has been shipped but has not reached the destination yet; frozen inventory refers to the inventory quantity that cannot be used temporarily due to quality problems or business requirements; loss inventory refers to the inventory quantity lost due to deterioration, damage, or loss during storage and transportation.

[0089] The inventory quality status reflects the quality of the inventory goods, including qualified products, defective products, and waste products; the inventory cost status reflects the cost of the inventory goods, including procurement cost, storage cost, and transportation cost; the inventory time status reflects the storage time of the inventory goods, including the inbound time, outbound time, and inventory cycle.

[0090] The inbound processing instruction is used to enter or scan the product information and confirm the quantity and location; the outbound management instruction is used to select goods according to the order, check the batch and quantity, and complete the shipping process; the inventory counting operation instruction is used to regularly count the inventory, adjust the differences, and ensure the consistency between the accounts and the actual situation; the stock transfer instruction is used to move items between different storage areas and update the location information; the return operation instruction is used to handle returns, check the quality status, and arrange for re-inbound.

[0091] Step S4, Order Processing: Receive and process order information from customers, including order confirmation, shipping notice, and order completion, to achieve automated order processing;

[0092] Among them, in step S4, the following sub-steps are also included:

[0093] S4-1, Receive order information from online sales channels and offline stores. The sales channels include e-commerce platforms and mobile applications. The order information includes customer details, product details, payment status, and order source;

[0094] S4-2, Verify the received order information. According to the preset review rules, review the order to determine whether to accept the order. The review rules include customer credit, product inventory, and payment status;

[0095] S4-3, Confirm the order that passes the verification, generate a formal order record, and send an order confirmation notice to the customer;

[0096] S4-4, Prepare logistics information for online orders and prepare in-store pickup or door-to-door delivery information for offline store orders. The logistics information includes logistics company, waybill number, delivery address, estimated arrival time, logistics status, and customer contact information. The in-store pickup information includes store address, pickup time, pickup voucher, and product information. The door-to-door delivery information includes delivery time, delivery address, delivery staff information, customer contact information, and signing requirements;

[0097] S4-5, When the customer signs for and confirms the product, mark the order as completed, provide an order completion notice to the customer, and invite the customer to evaluate and provide feedback on the order processing process;

[0098] S4-6, For order problems caused by abnormal situations, automatically trigger an exception handling process and provide after-sales support services. The abnormal situations include insufficient inventory, payment failure, and logistics delay. The after-sales support services include order cancellation, refund, and exchange.

[0099] It should be noted that customer credit review mainly focuses on the customer's credit history and payment ability to evaluate whether they have the ability to fulfill the order. The credit history evaluates the customer's past purchase records to check for behaviors such as default, frequent returns, or malicious reviews. The payment ability analyzes the customer's payment records to evaluate their payment ability and payment habits. For customers with a low credit score or doubtful payment ability, additional risk control measures may be required, such as requiring a guarantee or prepayment.

[0100] The review of product inventory mainly focuses on the inventory quantity, inventory status, and the matching degree between inventory and order requirements. The inventory quantity is to verify the actual inventory quantity of the product to ensure that the order quantity does not exceed the inventory quantity. The inventory status is to check the inventory status of the product, whether it is in a salable state, whether it has been reserved or locked. Order matching is to match the corresponding product inventory according to the order requirements. For orders with multiple varieties and specifications, it is necessary to carefully check information such as product codes and specification models to ensure the accurate matching of the order and the inventory.

[0101] The review of payment status mainly focuses on the payment situation of the order, including payment method, payment amount, payment time, and whether the payment is successful. The payment method is to verify the payment method of the order, including online payment, cash on delivery, and prepayment. The payment amount is to check the payment amount of the order to ensure it is consistent with the total price of the product. The payment time is to record the payment time of the order for tracking the order status in subsequent processing. The confirmation of successful payment is to verify the payment status of the order to ensure that the payment has been successfully completed. For orders with failed payments, it is necessary to promptly notify the customer and guide them to make a new payment or choose another payment method.

[0102] The logistics company is the name of the company providing logistics services. The waybill number is the unique identification code assigned by the logistics company for each order, used to track and query the logistics status of the order. The delivery address is the receiving location designated by the customer, including the detailed province, city, district / county, street, and house number. The estimated arrival time is the time estimated to reach the customer based on the data of the logistics company and historical experience. The logistics status is the real-time updated logistics information, including picked up, in transit, arrived at a certain place, and being delivered. The customer contact information includes the customer's phone number and email for communication with the customer during the logistics process.

[0103] The store address is the detailed address of the self-pickup store that the customer needs to go to. The self-pickup time is the time range specified by the store for self-pickup to ensure that the customer can pick up the goods at the store within this time period. The self-pickup voucher is the order number, QR code, or other forms of pick-up vouchers that the customer needs to provide. The product information includes the product name, quantity, and specification information in the order for the customer to check after arriving at the store.

[0104] The delivery time is the specific time agreed with the customer for delivery to ensure that the customer can receive the goods within this time period. The delivery address is the detailed delivery address confirmed with the customer to ensure that the delivery person can find it accurately. The delivery person information includes the name and contact information of the delivery person for the customer to contact before or during delivery. The customer contact information is to ensure that the delivery person can contact the customer in a timely manner during the delivery process or when encountering problems. The signing requirement is whether the customer needs to sign in person and whether they need to provide identification.

[0105] Step S5, Customer Service: When the store clerk is unable to solve the customer's problem, provide a remote customer service function to communicate with the customer in real time and answer questions;

[0106] Among them, in step S5, the following sub-steps are also included:

[0107] S5-1, When the store clerk is unable to solve the customer's problem or the customer is not satisfied with the clerk's answer, notify the store administrator through the remote monitoring platform. The administrator receives the request and conducts remote customer service;

[0108] S5-2, The administrator accesses the customer through the remote monitoring platform, communicates with the customer in real time, asks about the customer's problem, confirms the specific content and background of the problem, and conducts problem analysis and answers according to the nature of the problem;

[0109] S5-3, After the answer is completed, record the process and results of the remote service, and update the store knowledge base according to the problems and answers encountered during the service process.

[0110] It should be noted that when the store clerk finds that the problem cannot be solved, he contacts the administrator through the message push of the remote monitoring platform and informs the customer of a brief description of the problem. The remote monitoring platform notifies the administrator through the sent information, evaluates the urgency of the problem according to the described content, and decides whether to conduct remote customer service.

[0111] The administrator starts a voice call through the remote monitoring platform to communicate with the customer in real time. When communicating with the customer, ask and confirm the specific content and background of the problem to ensure an accurate understanding of the problem.

[0112] The recorded content of the remote service process and results includes the description of the customer's problem, the answering process, the solution, and the customer's feedback. When recording and updating the knowledge base, comply with relevant confidentiality and compliance requirements to ensure the protection and security of customer information.

[0113] Step S6, Security Verification: To ensure the security of operations, each remote operation needs to be authenticated through a preset security verification mechanism;

[0114] Among them, in step S6, the following sub-steps are also included:

[0115] S6-1, Set up an administrator verification mechanism, and the verification mechanism includes the administrator's account and password, digital certificate, dynamic verification code, and biometric identification;

[0116] S6-2, When the administrator account is created or logged in for the first time, collect and store the administrator's authentication information, and the authentication information includes the administrator's username, password, biometric data, and mobile phone number;

[0117] S6-3. When an administrator attempts a remote operation, an authentication request is automatically triggered, prompting the administrator to enter authentication information. The authentication information entered by the administrator is compared with the pre-stored authentication information to verify the identity of the administrator.

[0118] S6-4. Based on the comparison result, it is determined whether the administrator's authentication is successful. If the information matches, the authentication passes and the remote operation is allowed; if the information does not match, the authentication fails and the operation request is rejected.

[0119] S6-5. For the case of failed authentication, a clear failure prompt is provided. When there are multiple failed authentication attempts, additional security measures are taken. The security measures include locking the administrator account, recording the number of failed attempts, and requiring the input of additional authentication information.

[0120] It should be noted that the administrator account and password are traditional authentication methods; digital certificates can provide an additional security layer to prevent account theft; dynamic verification codes generate new verification codes each time of login, increasing security; and biometric recognition includes fingerprint and face recognition, providing a higher level of authentication.

[0121] Locking the administrator account is to prevent malicious attempts, recording the number of failed attempts is for subsequent analysis and investigation; requiring the input of additional authentication information includes backup mobile phone verification codes and security questions.

[0122] In this way, a remote control method, device, and medium for store operation management can be realized. Embodiment 2

[0123] Please refer to Figure 2 , which shows the device architecture diagram of a remote control device for store operation management provided by an embodiment of the present invention. The device includes:

[0124] A remote monitoring platform server, which is used to build a remote monitoring platform and realize the functions of data collection, storage, processing, and display.

[0125] An integrated cabinet, which is used for intensive deployment of the control system and monitoring camera devices in the store, providing a unified device interface and power management.

[0126] Data sensors and cameras, which are used to collect the operation data, device status, and energy consumption of the store in real time, and monitor the internal environment and personnel activities of the store.

[0127] User terminals: including computer and mobile phone electronic devices, which are used for administrators to remotely access and operate the remote monitoring platform to realize the remote operation management of the store.

[0128] It should be noted that the remote monitoring platform server is the core of the entire device, responsible for building the remote monitoring platform and realizing the functions of data collection, storage, processing, and display.

[0129] Data collection: The server collects the operation data, equipment status, and energy consumption of the store in real time through devices such as data sensors and cameras.

[0130] Data storage: The collected data will be securely stored on the server for subsequent analysis and processing.

[0131] Data processing: The server processes the collected data, including data cleaning, format conversion, and data mining, to extract valuable information.

[0132] Data display: The processed data will be visually displayed in the form of charts and reports through the user terminal to help the administrator better understand the operation status of the store.

[0133] The integrated cabinet is an intensive deployment solution for various control systems and monitoring camera devices in the store, providing a unified device interface and power management, making the devices in the store more tidy and orderly, and also facilitating maintenance and upgrading.

[0134] Device interface: The integrated cabinet provides a standardized device interface, enabling various control systems and monitoring camera devices to be easily connected.

[0135] Power management: The integrated cabinet has a power management function, which can uniformly supply power to the devices in the store and has safety measures such as overload protection and short-circuit protection.

[0136] Data sensors and cameras are key devices for store operation data and environmental monitoring, capable of collecting the operation data, equipment status, and energy consumption of the store in real time, as well as monitoring the internal environment and personnel activities of the store.

[0137] Data sensors: Can measure the temperature, humidity, light intensity in the store, as well as the operation status and energy consumption of the equipment.

[0138] Cameras: Can monitor the internal environment and personnel activities of the store, including the behavior of customers and the work efficiency of employees.

[0139] The user terminal is a tool for the administrator to remotely access and operate the remote monitoring platform, including computer, mobile phone and other electronic devices, and has the following functions:

[0140] Remote access: Can remotely access the remote monitoring platform through the user terminal to view the operation data and environmental monitoring of the store at any time.

[0141] Remote operation: The devices in the store can be remotely operated through the user terminal, including adjusting device parameters, starting or stopping the devices.

[0142] Data analysis and reporting: The user terminal can be used to analyze and report the collected data to better understand the operation status of the store and formulate corresponding management strategies. Embodiment III

[0143] The embodiment of the present application also provides a computer-readable storage medium storing the above method. A computer program is stored on this medium. When this program runs on a computer, it can execute the above-mentioned store operation management method for remote control.

[0144] It should be noted that a computer-readable storage medium refers to any physical medium capable of storing data for a computer system to read, including but not limited to hard disks, solid-state drives (SSDs), USB flash drives, optical discs (CDs, DVDs), memory cards (SD cards, microSD cards), and magnetic tapes.

[0145] The computer program mentioned in this embodiment refers to a set of instructions. When these instructions are executed on a computer, they can implement the above-mentioned store operation management method for remote control. These programs can exist in the form of source code, object code, and executable files. Source code is code written in a human-readable high-level programming language, while object code and executable files are machine language codes that can be directly executed by a computer after compilation or assembly.

[0146] When this computer program runs on a computer, it will execute a series of operations according to the instructions in the program, thereby implementing the store operation management method for remote control.

[0147] The above embodiments are only used to illustrate the technical solutions of the present application, rather than to limit them; although the present application has been described in detail with reference to the foregoing embodiments, those of ordinary skill in the art should understand that: they can still modify the technical solutions recorded in the foregoing embodiments, or perform equivalent replacements for some of the technical features; and these modifications or replacements do not make the essence of the corresponding technical solutions deviate from the spirit and scope of the technical solutions of the embodiments of the present application, and should all be included in the protection scope of the present application.

Claims

1. A method for remotely controlling the operation and management of a store, characterized in that, The method includes: Step S1, building a remote monitoring platform: Build a remote monitoring platform, integrate the operation data, equipment status, and energy consumption of the store, and achieve remote visual management; Step S2, intensive deployment of equipment: Integrate the original scattered control systems, monitoring and management equipment, and data storage equipment into a unified integrated cabinet, and achieve remote management through the network; Step S3, inventory management: Through the remote management function of the remote monitoring platform, view and adjust the inventory status of the store in real time to ensure the supply of goods; Step S4, order processing: Receive and process order information from customers, including order confirmation, shipping notice, and order completion, and achieve automated order processing; Step S5, customer service: Provide a remote customer service function to communicate with customers in real time and answer questions when the store staff cannot solve the customers' problems; Step S6, security verification: To ensure the security of operations, each remote operation needs to pass a preset security verification mechanism for identity verification; Among them, in step S1, the following sub-steps are also included: S1-1, build a remote monitoring platform that can integrate the operation data, equipment status, and energy consumption of the store. The operation data includes sales data, customer data, financial data, and market data. The equipment status includes normal status, attention status, abnormal status, and critical status. The energy consumption situation includes total energy consumption, classified energy consumption, energy consumption trend, and energy-saving effect; S1-2, achieve remote visual management through the remote monitoring platform. The remote visual management includes developing a visual interface, setting up monitoring alarms, and providing remote operation and control functions; Among them, in step S2, the following sub-steps are also included: S2-1, evaluate and classify all control systems and monitoring camera equipment inside the store, and integrate the equipment into a unified integrated cabinet; S2-2, configure the equipment in the integrated cabinet, conduct communication tests between the equipment to ensure that information between the equipment can be accurately and real-time transmitted. The configuration includes IP address, port number, username, and password; S2-3, connect the equipment in the integrated cabinet to the remote monitoring platform to achieve remote management and control of the equipment, and configure the equipment list and monitoring interface of the remote monitoring platform; Among them, in step S3, the following sub-steps are also included: S3-1, through RFID scanning, collect the inventory data of the goods in the store in real time. The inventory data includes product type, quantity, status, inventory location, and time information; S3-2, regularly or real-time upload the collected inventory data to the database on the remote monitoring platform; S3-3, view the inventory status of the store in real time through the remote management function of the remote monitoring platform. The inventory status includes available inventory, reserved inventory, frozen inventory, in-transit inventory, restricted-use inventory, inventory quality status, inventory cost status, and inventory time status; S3-4, send an inventory adjustment instruction to the store through the remote monitoring platform. The adjustment instruction includes inbound processing instruction, outbound management instruction, inventory count operation instruction, stock transfer instruction, and return operation instruction; Among them, in step S4, the following sub-steps are also included: S4-1. Receive order information from online sales channels and offline stores. The sales channels include e-commerce platforms and mobile applications. The order information includes customer details, product details, payment status, and order source. S4-2. Verify the received order information. According to the preset review rules, review the order to determine whether to accept the order. The review rules include customer credit, product inventory, and payment status. S4-3. Confirm the order that has passed the verification, generate a formal order record, and send an order confirmation notice to the customer. S4-4. Prepare logistics information for online orders and prepare in-store pickup or door-to-door delivery information for offline store orders. The logistics information includes logistics company, waybill number, delivery address, estimated arrival time, logistics status, and customer contact information. The in-store pickup information includes store address, pickup time, pickup voucher, and product information. The door-to-door delivery information includes delivery time, delivery address, delivery staff information, customer contact information, and signing requirements. S4-5. When the customer signs for and confirms the product, mark the order as completed, provide an order completion notice to the customer, and invite the customer to evaluate and provide feedback on the order processing process. S4-6. For order problems caused by abnormal situations, automatically trigger an exception handling process and provide after-sales support services. The abnormal situations include insufficient inventory, payment failure, and logistics delay. The after-sales support services include order cancellation, refund, and exchange.

2. A remotely controlled store operation management method according to claim 1, wherein: In step S5, the following sub-steps are further included: S5-1. When the store clerk is unable to solve the customer's problem or the customer is not satisfied with the clerk's answer, notify the store administrator through the remote monitoring platform. The administrator receives the request and provides remote customer service. S5-2. The administrator accesses the customer through the remote monitoring platform, communicates with the customer in real time, asks about the customer's problem, confirms the specific content and background of the problem, and analyzes and answers the problem according to the nature of the problem. S5-3. After the answer is completed, record the process and result of the remote service, and update the store knowledge base according to the problems and answers encountered during the service process.

3. A remotely controlled store operation management method according to claim 1, wherein: In step S6, the following sub-steps are further included: S6-1. Set an administrator verification mechanism. The verification mechanism includes administrator account and password, digital certificate, dynamic verification code, and biometric identification. S6-2. When the administrator account is created or logged in for the first time, collect and store the administrator's identity verification information. The identity verification information includes the administrator's username, password, biometric data, and mobile phone number. S6-3. When the administrator attempts to perform a remote operation, automatically trigger a verification request, prompt the administrator to enter the identity verification information, and compare the identity verification information entered by the administrator with the pre-stored verification information to verify the administrator's identity. S6-4. According to the comparison result, determine whether the administrator authentication is successful. If the information matches, the authentication passes and remote operations are allowed to be executed; if the information does not match, the authentication fails and the operation request is rejected. S6-5. For the case where the authentication fails, provide a clear failure prompt. When the authentication fails multiple times, take additional security measures, which include locking the administrator account, recording the number of failed attempts, and requiring the input of additional authentication information.

4. A remote control business operation management device for implementing the method described in claim 1, characterized in that, The device includes: A remote monitoring platform server, which is used to build a remote monitoring platform and implement functions such as data collection, storage, processing, and display. An integrated cabinet, which is used for intensive deployment of the control system and monitoring camera devices in the store, and provides a unified device interface and power management. Data sensors and cameras, which are used to collect the operation data, equipment status, and energy consumption of the store in real time, and monitor the internal environment and personnel activities of the store. User terminals: including computers, mobile phones and other electronic devices, which are used for administrators to remotely access and operate the remote monitoring platform to realize the remote operation management of the store.

5. A computer-readable storage medium storing the method according to claim 1, on which a computer program is stored. When the program runs on a computer, it can execute the above-mentioned method for remotely controlling the operation management of the store.

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