Active interactive hotel AI robot system and interaction method

Abstract

The invention discloses an active interactive hotel AI robot system and an interaction method, and the system comprises a task list information obtaining module which is used for obtaining task list information from a background system, and the task list information comprises a check-in task, a check-out task, a resuming task, a cleaning task, a meal delivery task, and a maintenance task; the room state judgment module is used for judging the current room state according to the task list information, determining the room state and identifying the current task type; the APP end is used for receiving and confirming the room state information and remotely changing the room state information; the induction trigger device module is used for detecting whether a hotel door is in an open state or a closed state; the interaction scheme execution module is used for executing a corresponding interaction scheme according to the room state and the task type; according to the active interactive hotel AI robot system and the interactive method, the user experience can be effectively improved, the interactivity is enhanced, the intelligent personalized service is realized, and more advantages and values are brought to the hotel business.

Description

Technical Field

[0001] The present invention relates to an active interactive hotel AI robot system and an interaction method. Background Art

[0002] In today's highly technological society, interactive robot systems in hotel rooms are gradually emerging and becoming a trendy new service model. These robot systems mainly rely on a passive dialogue mode, that is, users need to actively ask questions or make requests, and then the robot makes intelligent responses based on these questions to meet the diverse needs of users.

[0003] Although these intelligent systems with passive services have many functions, such as room control, information query, service reservation, etc., there are still some problems in the actual use process. The most prominent one is that the operation steps are relatively cumbersome. Users need to interact with the robot according to specific steps or instructions, which undoubtedly reduces the convenience of the system. For user groups such as the elderly and children who are not very familiar with the operation of technological products, it is even more difficult to operate, and they may miss some convenient services that they should have enjoyed. Summary of the Invention

[0004] Aiming at the deficiencies in the prior art, the purpose of the present invention is to provide an active interactive hotel AI robot system and an interaction method that can help hotels improve service levels, increase work efficiency, reduce costs, and at the same time bring a more convenient and personalized check-in experience to guests, thereby promoting the sustainable development of hotels and customer loyalty.

[0005] The technical solution adopted by the present invention to solve its technical problems is:

[0006] An active interactive hotel AI robot system includes:

[0007] A task list information acquisition module: used to acquire task list information from the background system, including check-in tasks, check-out tasks, extended stay tasks, cleaning tasks, food delivery tasks, and maintenance tasks;

[0008] A room status judgment module: judging the current room status according to the task list information, determining the room status, and identifying the current task type;

[0009] An APP terminal: used to receive and confirm room status information and remotely change room status information;

[0010] An induction trigger device module: arranged on the hotel room door, used to detect whether the hotel room door is in an open state or a closed state;

[0011] Interaction solution execution module: includes the first interaction solution, the second interaction solution, the third interaction solution, and the fourth interaction solution, which are used to execute corresponding interaction solutions according to the room status and task type.

[0012] Another technical problem to be solved by the present invention is to provide an interaction method for an active interactive hotel AI robot, including the following steps:

[0013] The robot obtains task list information, which includes check-in tasks, check-out tasks, extended stay tasks, cleaning tasks, food delivery tasks, and maintenance tasks;

[0014] Based on the task list information, judge the current room status information and the current task type, and confirm with the APP side after the room status information is judged;

[0015] Set an induction trigger device on the hotel room door;

[0016] If it is judged that the current room is in an unoccupied state and the task type is the first task type, then after the induction trigger device is triggered, the robot executes the first interaction solution;

[0017] If it is judged that the current room is in an unoccupied state and the task type is the second task type, then after the induction trigger device is triggered, the robot executes the second interaction solution;

[0018] If it is judged that the current room is in an occupied state and the task type is the first task type, then after the induction trigger device is triggered, the robot executes the third interaction solution;

[0019] If it is judged that the current room is in an occupied state and the task type is the second task type, then after the induction trigger device is triggered, the robot executes the fourth interaction solution.

[0020] Preferably, the method of confirming with the APP side after the room status information is judged is:

[0021] If it is judged that the current room status information has changed, the robot sends a status change command to the APP side. At the same time, the robot receives a change confirmation command or a change cancellation command sent back by the APP side. If a change confirmation command is received, execute the current room status change. If a change cancellation command is received, maintain the current room status.

[0022] Preferably, the method of judging the current room status is:

[0023] When the task list information is a check-in task or a cleaning task, it is judged that the current room is in an unoccupied state;

[0024] When the task list information is a check-out task, an extended stay task, a food delivery task, or a maintenance task, it is judged that the current room is in an occupied state.

[0025] Preferably, the method for determining the current room task type is as follows:

[0026] If the task list information includes check-in tasks, check-out tasks or extended stay tasks, it is determined that the task type is the first task type;

[0027] If the task list information includes cleaning tasks, food delivery tasks and maintenance tasks, it is determined that the task type is the second task type.

[0028] Preferably, the method for executing the interaction plan is as follows:

[0029] The first interaction plan: The robot sends greeting interaction messages by voice and provides room service information, and the room service information includes changing sheets, cleaning service, and food delivery;

[0030] The second interaction plan: Send task execution start information and task execution end information to the APP side;

[0031] The third interaction plan: The robot sends greeting messages by voice and provides surrounding service information, and the surrounding service information includes querying restaurant reservations, car-hailing services, and train ticket reservation services;

[0032] The fourth interaction plan: The robot sends task execution start information and task execution end information by voice.

[0033] Preferably, the task list information is the uncompleted task content. If the task content has been completed, it is deleted from the task list information.

[0034] Another technical problem to be solved by the present invention is to provide an electronic device, including a memory, a processor, and a computer program stored on the memory and executable on the processor. When the processor executes the program, it implements the interaction method of the active interactive hotel AI robot as described in any of the above.

[0035] Another technical problem to be solved by the present invention is to provide a computer-readable storage medium, on which a computer program is stored. When the program is executed by a processor, it implements the interaction method of the active interactive hotel AI robot as described in any of the above.

[0036] The beneficial effects of the present invention are:

[0037] By intelligently identifying the room status and task type, the robot can provide personalized and timely services for guests, enhancing the overall experience of customers in the hotel; automatically executing the interaction plans for different task types can reduce the workload of employees, improve work efficiency, and at the same time reduce labor costs.

[0038] By setting up an induction trigger device, the robot can immediately respond when the room state changes, enabling fast and real-time interaction. Based on the task list information and room state judgment, the robot can execute the corresponding interaction plan more accurately, reducing problems caused by misoperations.

[0039] By automatically confirming the room state information and task type and confirming with the APP side, hotel operations can be made more efficient, reducing communication costs and time. For different room states and task types, the robot executes the corresponding interaction plan, providing more personalized services to guests and enhancing customer satisfaction. BRIEF DESCRIPTION OF THE DRAWINGS

[0040] Figure 1 It is a block diagram of the principle of an active interactive hotel AI robot system of the present invention;

[0041] Figure 2 It is a flowchart of the interaction method of an active interactive hotel AI robot of the present invention. DETAILED DESCRIPTION OF THE EMBODIMENTS

[0042] The principles and features of the present invention are described below. The examples given are only used to explain the present invention and are not intended to limit the scope of the present invention. The present invention will be described more specifically by way of example in the following paragraphs. The advantages and features of the present invention will be clearer according to the following description and claims.

[0043] Unless otherwise defined, all technical and scientific terms used herein have the same meaning as commonly understood by those of ordinary skill in the technical field to which the present invention belongs. The terms used in the specification of the present invention herein are only for the purpose of describing specific embodiments and are not intended to limit the present invention. The term "and / or" used herein includes any and all combinations of one or more of the related listed items.

[0044] Embodiment

[0045] Refer to Figure 1 As shown, an active interactive hotel AI robot system includes:

[0046] Task list information acquisition module: used to obtain task list information from the background system, including check-in tasks, check-out tasks, extension tasks, cleaning tasks, food delivery tasks, and maintenance tasks;

[0047] Room state judgment module: judge the current room state according to the task list information, determine the room state, and identify the current task type;

[0048] APP side: used to receive and confirm the room state information and remotely change the room state information;

[0049] Inductive trigger device module: Set on the hotel room door for detecting whether the hotel room is in an open state or a closed state;

[0050] Interactive solution execution module: Includes the first interactive solution, the second interactive solution, the third interactive solution, and the fourth interactive solution, and is used to execute the corresponding interactive solution according to the room state and task type.

[0051] The system can automatically obtain the task list information, judge the room state and task type, without manual intervention, saving time and labor costs; Improving the customer experience: By intelligently identifying the room state and task type, the system can provide personalized and quick-response services for guests, enhancing the overall experience of customers in the hotel.

[0052] Based on the task list information and room state judgment, the system executes the corresponding interactive solution, which can reduce human errors and misoperations and improve service quality; Through the APP side, the room state information can be remotely received for confirmation, and the room state information can be remotely changed to realize remote monitoring and management; The inductive trigger device module can detect the door state in real time and trigger the corresponding interactive solution execution module according to the room state and task type to realize intelligent induction and execution.

[0053] The system first obtains the task list information from the background system, including various task types; The room state judgment module judges the current room state according to the task list information, determines the room state and identifies the current task type.

[0054] The APP side receives and confirms the room state information and can remotely change the room state information; The inductive trigger device module is set on the hotel room door to detect the door state and trigger the corresponding interactive solution execution module according to the state; The interactive solution execution module executes the corresponding interactive solution according to the room state and task type.

[0055] Refer to Figure 2 As shown, an interaction method of an active interactive hotel AI robot includes the following steps:

[0056] The robot obtains the task list information, which includes check-in tasks, check-out tasks, extension tasks, cleaning tasks, food delivery tasks, and maintenance tasks;

[0057] Based on the task list information, judge the current room state information and the current task type, and confirm with the APP side after the room state information judgment is completed;

[0058] Set an inductive trigger device on the hotel room door;

[0059] If it is determined that the current room is unoccupied and the task type is the first task type, then after the induction trigger device is triggered, the robot will execute the first interaction plan;

[0060] If it is determined that the current room is unoccupied and the task type is the second task type, then after the induction trigger device is triggered, the robot will execute the second interaction plan;

[0061] If it is determined that the current room is occupied and the task type is the first task type, then after the induction trigger device is triggered, the robot will execute the third interaction plan;

[0062] If it is determined that the current room is occupied and the task type is the second task type, then after the induction trigger device is triggered, the robot will execute the fourth interaction plan.

[0063] Intelligently judge and execute the corresponding interaction plan according to the task type and room status, providing personalized service responses; judge the room status through the induction trigger device, avoiding unnecessary waste of human resources and improving work efficiency; execute the corresponding interaction plan according to the room status and task type, providing more considerate and convenient services for guests and enhancing customer satisfaction.

[0064] The robot first obtains the task list information, including check-in, check-out, extension of stay, cleaning, food delivery, and maintenance tasks; judges the current room status and task type according to the task list information, and confirms with the APP side after the room status information is judged.

[0065] An induction trigger device is set on the hotel room door to detect whether someone enters or exits the room; when the induction trigger device is triggered, the robot executes the corresponding interaction plan according to the room status and task type:

[0066] If the room is empty and the task type is the first task type, then execute the first interaction plan;

[0067] If the room is empty and the task type is the second task type, then execute the second interaction plan;

[0068] If the room is occupied and the task type is the first task type, then execute the third interaction plan;

[0069] If the room is occupied and the task type is the second task type, then execute the fourth interaction plan.

[0070] The method for confirming with the APP side after the room status information is judged is:

[0071] If it is determined that the current room status information has changed, the robot sends a status change command to the APP, and at the same time the robot receives a change confirmation command or a change cancellation command sent back by the APP. If a change confirmation command is received, the current room status change is executed; if a change cancellation command is received, the current room status is maintained.

[0072] By confirming the status change with the APP, the consistency of the room status information can be ensured, and status inconsistencies caused by communication failures or other reasons can be avoided. At the same time, the room status information can be corrected according to the actual situation of the user; executing the status change after receiving the change confirmation command can improve the reliability of system operation and reduce the possibility of erroneous operation.

[0073] If a change cancellation command is received, the current room status can be maintained. This flexible control method can adapt to the processing needs of various special situations. Through interaction with the APP, it can also increase the user's sense of participation in room status changes and enhance customer experience.

[0074] The method to determine the current room status is:

[0075] When the task list information is a check-in task or a cleaning task, it is determined that the current room is unoccupied;

[0076] When the task list information is a check-out task, an extension task, a meal delivery task or a maintenance task, it is determined that the current room is occupied.

[0077] The method to determine the current room task type is:

[0078] When the task list information includes a check-in task, a check-out task, or a stay extension task, the task type is determined to be the first task type;

[0079] When the task list information includes a cleaning task, a meal delivery task, and a maintenance task, the task type is determined to be the second task type.

[0080] The room status and task type are directly determined through the content of the task list information, and the operation logic is clear and simple, easy to understand and implement; the room status and task type are judged according to the different task types in the task list information, which can quickly and accurately complete the status judgment and improve work efficiency; the room status and task type are flexibly associated, and the room status and task type can be dynamically determined according to different types of task list information, which has strong adaptability; by matching the task type with the room status, the conflict between the task type and the room status can be effectively avoided, ensuring the correctness and reliability of the operation.

[0081] The methods to execute the interactive scenario are:

[0082] The first interaction solution: The robot sends greeting interaction messages via voice and provides room service information, where the room service information includes changing bed sheets, cleaning service, and food delivery.

[0083] The second interaction solution: Send task execution start information and task execution end information to the APP side.

[0084] The third interaction solution: The robot sends greeting messages via voice and provides peripheral service information, where the peripheral service information includes querying restaurant reservations, car-hailing services, and train ticket reservation services.

[0085] The fourth interaction solution: The robot sends task execution start information and task execution end information via voice.

[0086] Through four different interaction solutions, diverse service contents and interaction methods can be provided to meet different needs and preferences of users; each interaction solution contains specific service information or task execution information, which can provide rich content and detailed guidance for users and enhance the user experience.

[0087] The robot sends greeting messages and provides service information via voice, and at the same time sends task execution information to the APP side. The operation is flexible and convenient, suitable for different scenarios and needs; through voice greetings and the provision of peripheral service information, as well as the feedback of task execution information, the interaction and participation between users and the system are increased, and the user experience is improved; through the sending of task execution start and end information, real-time monitoring and management of the task execution status can be achieved, improving the execution efficiency and ensuring that tasks are completed on time.

[0088] The task list information is the content of unfinished tasks. If the task content has been completed, it will be deleted from the task list information.

[0089] For example, the total task list information includes check-in, cleaning, and food delivery. Among them, the check-in task has been completed, and the cleaning and food delivery tasks are in progress. Then, only the cleaning and food delivery tasks are displayed in the task list. When an additional continuous stay task is added, the continuous stay task is added again. When judging the room status, the latest task information is used as the judgment basis, and when judging the room task type, all unfinished task information is used as the judgment basis.

[0090] This embodiment also provides an electronic device, including a memory, a processor, and a computer program stored in the memory and executable on the processor. When the processor executes the computer program, the steps of the interaction method of the active interactive hotel AI robot as described above are implemented.

[0091] This embodiment also provides a computer storage medium. The computer-readable storage medium stores a computer program, and when the computer program is executed by a processor, it implements the steps of the interaction method of the active interactive hotel AI robot as described above.

[0092] Those of ordinary skill in the art can understand that all or part of the processes in the methods of the above embodiments can be completed by instructing relevant hardware through a computer program. The computer program can be stored in a non-volatile computer-readable storage medium. When the computer program is executed, it can include the processes of the embodiments of the above methods. Among them, any reference to a memory, storage, database, or other medium used in the various embodiments provided in this application can include non-volatile and / or volatile memories. Non-volatile memories can include read-only memory (ROM), programmable ROM (PROM), electrically programmable ROM (EPROM), electrically erasable programmable ROM (EEPROM), or flash memory. Volatile memories can include random access memory (RAM) or external cache memory. By way of illustration and not limitation, RAM is available in various forms, such as static RAM (SRAM), dynamic RAM (DRAM), synchronous DRAM (SDRAM), double data rate SDRAM (DDR SDRAM), enhanced SDRAM (ESDRAM), synchronous link (Synchlink) DRAM (SLDRAM), memory bus (Rambus) direct RAM (RDRAM), direct memory bus dynamic RAM (DRDRAM), and memory bus dynamic RAM (RDRAM), etc.

[0093] Those skilled in the art can clearly understand that, for the convenience and simplicity of description, only the above division of each functional unit and module is used as an example. In actual applications, the above functions can be allocated to different functional units and modules as needed, that is, the internal structure of the system is divided into different functional units or modules to complete all or part of the functions described above.

[0094] The above embodiments of the present invention do not limit the protection scope of the present invention. The implementation manners of the present invention are not limited thereto. All kinds of modifications, substitutions, or changes made to the above structure of the present invention according to the above content of the present invention, in accordance with the common general knowledge and conventional means in the art, without departing from the above basic technical idea of the present invention, shall fall within the protection scope of the present invention.

Claims

1. An active interactive hotel AI robot system, characterized in that: Included are: Task list information acquisition module: used to obtain task list information from the background system, including check-in tasks, check-out tasks, extension tasks, cleaning tasks, meal delivery tasks and maintenance tasks; Room status judgment module: judge the current room status according to the task list information, determine the room status, and identify the current task type; APP: used to receive room status information for confirmation and remotely change room status information; Induction trigger device module: set on the hotel room door, used to detect whether the hotel room door is open or closed; Interaction scheme execution module: includes the first interaction scheme, the second interaction scheme, the third interaction scheme and the fourth interaction scheme, and is used to execute the corresponding interaction scheme according to the room status and task type.

2. An interactive method for an active interactive hotel AI robot, characterized in that: The following steps are involved: The robot obtains task list information, which includes check-in tasks, check-out tasks, extension tasks, cleaning tasks, meal delivery tasks, and maintenance tasks; Determine the current room status information and the current task type based on the task list information, and confirm with the APP after the room status information is determined; Install a sensor trigger device on the hotel room door; If it is determined that the current room is unmanned and the task type is the first task type, the robot executes the first interaction plan after the induction trigger device is triggered; If it is determined that the current room is unmanned and the task type is the second task type, the robot executes the second interaction plan after the induction trigger device is triggered; If it is determined that the current room is occupied and the task type is the first task type, the robot executes the third interaction scheme after the induction trigger device is triggered; If it is determined that the current room is occupied and the task type is the second task type, the robot executes the fourth interaction scheme after the induction trigger device is triggered.

3. The interactive method of the active interactive hotel AI robot system according to claim 2, characterized in that: After the room status information is determined, the method for confirming with the APP is as follows: If it is determined that the current room status information has changed, the robot sends a status change command to the APP, and at the same time the robot receives a change confirmation command or a change cancellation command sent back by the APP. If a change confirmation command is received, the current room status change is executed; if a change cancellation command is received, the current room status is maintained.

4. The interactive method of the active interactive hotel AI robot system according to claim 2, characterized in that: The method to determine the current room status is: When the task list information is a check-in task or a cleaning task, it is determined that the current room is unoccupied; When the task list information is a check-out task, an extension task, a meal delivery task or a maintenance task, it is determined that the current room is occupied.

5. The interactive method of the active interactive hotel AI robot system according to claim 4, characterized in that: The method to determine the current room task type is: When the task list information includes a check-in task, a check-out task, or a stay extension task, the task type is determined to be the first task type; When the task list information includes a cleaning task, a meal delivery task, and a maintenance task, the task type is determined to be the second task type.

6. The interactive method of the active interactive hotel AI robot system according to claim 5, characterized in that: The methods to execute the interactive scenario are: First interactive solution: The robot sends greeting interactive messages through voice and provides room service information, including changing bed sheets, cleaning services, and meal delivery; Second interactive solution: Send task execution start information and task execution end information to the APP end; The third interactive solution: The robot sends greeting messages through voice and provides surrounding service information, including restaurant reservations, taxi services, and ticket booking services; Fourth interaction scheme: The robot sends task execution start information and task execution end information through voice.

7. The interactive method of the active interactive hotel AI robot system according to any one of claims 2-6, characterized in that: The task list information is the unfinished task content. If the task content has been completed, it will be deleted from the task list information.

8. An electronic device, characterized in that: It includes a memory, a processor, and a computer program stored in the memory and executable on the processor. When the processor executes the program, it implements the interaction method of the active interactive hotel AI robot as described in any one of claims 2 to 7.

9. A computer-readable storage medium having a computer program stored thereon, characterized in that: When the program is executed by a processor, an interaction method of an active interactive hotel AI robot as described in any one of claims 2-7 is implemented.

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