Store service management system based on automobile right chain

Abstract

The invention, which relates to the technical field of the automobile service industry, discloses a store service management system based on an automobile right and interest chain, comprising an automobile right and interest database, an automobile right and interest chain construction module, an automobile user terminal service module, an automobile order service management module, an automobile store information interaction module and an automobile brand supervision module. The automobile right and interest chain construction module is used for recording automobile related rights and interests of each automobile user, performing encryption storage and association through a block chain technology, constructing a unique automobile right and interest chain of each user, and transmitting automobile right and interest chain information to the automobile user terminal service module; through the block chain technology, the right and interest information of each automobile user is associated with the unique authorization code, the unique right and interest chain identification code is generated for each automobile user, and the right and interest chain information is encrypted and stored, so that the uniqueness and traceability of rights and interests are ensured, and the experience and satisfaction of the automobile users are enhanced.

Description

Technical Field

[0001] The present invention relates to the technical field of the automotive service industry, and particularly to a store service management system based on an automotive rights and interests chain. Background Art

[0002] With the rapid development of the automotive industry and the increasingly diverse needs of consumers, automotive stores are facing unprecedented competitive pressures; in order to improve service quality, enhance customer satisfaction and achieve sustainable development, big data technology, smart contract technology, etc. provide technical support for store service management.

[0003] In the technical field of the automotive service industry, the scale of the automotive after-sales service market is continuously expanding. Automobile brands usually have many authorized stores to provide services such as repair, maintenance, and parts replacement for automobile users. However, there are many problems in the existing store service management. First of all, the recording and management of customer rights and interests in automotive stores usually rely on manual operations and paper documents, which not only easily lead to information loss, errors and untimely updates, but also make it difficult to comprehensively and accurately track customer rights and interests; at the same time, due to the lack of an effective information integration and sharing mechanism, there are differences in the understanding and implementation standards of customer rights and interests among different stores; moreover; finally, with the advent of the digital age, customers have higher and higher requirements for the convenience, transparency and personalization of services, and the traditional store service management mode cannot respond to these changes in a timely manner and is difficult to meet the growing expectations of customers, thus restricting the development of automotive stores and the improvement of market competitiveness to a certain extent.

[0004] Therefore, in order to address these problems, there is an urgent need for a store service management system based on an automotive rights and interests chain to realize the standardization, intelligence and high efficiency of automotive store services, improve the customer experience and enhance market competitiveness. Summary of the Invention

[0005] In order to overcome the above-mentioned defects of the prior art, an embodiment of the present invention provides a store service management system based on an automotive rights and interests chain to solve the problems of information loss, lack of an effective information integration and sharing mechanism, and increasing requirements for transparency and personalization mentioned in the above background art.

[0006] To achieve the above object, the present invention provides the following technical solution: A store service management system based on an automotive rights and interests chain, comprising:

[0007] Automotive rights and interests database: Through blockchain technology, store and update all standard rights and interests information of each vehicle model to form an automotive rights and interests database;

[0008] Automobile Rights Chain Construction Module: It is used to record the automobile-related rights of each automobile user. At the same time, through blockchain technology, it constructs a unique automobile rights chain for each user and generates a corresponding automobile rights chain identification code, and transmits the automobile rights chain information to the automobile user terminal service module and the analyzed management indicators to the automobile brand supervision module respectively. The automobile rights chain construction module includes an automobile rights registration unit, an automobile rights chain integration unit, and an automobile permission update unit;

[0009] Automobile User Terminal Service Module: Each automobile user accesses the system through an authorization code, views their own rights chain information, and initiates an order service. At the same time, it transmits the initiated order service to the automobile order service management module and the analyzed management indicators of this module to the automobile brand supervision module respectively;

[0010] Automobile Order Service Management Module: It is used to receive the order service information from the automobile user terminal service module, perform corresponding rights matching through the unique rights chain identification code of each automobile user, and at the same time allocate store information according to the order service information and the matched rights information, and transmit the order service information and the matched rights information to the automobile store information interaction module and the analyzed management indicators of this module to the automobile brand supervision module respectively;

[0011] Automobile Store Information Interaction Module: It is used to interact the information of each store. At the same time, the target allocated store receives the order service information and the matched rights information obtained from the automobile order service management module, arranges technicians to provide services, and then transmits the analyzed management indicators of this module to the automobile brand supervision module;

[0012] Automobile Brand Supervision Module: It is used to receive the various management indicators transmitted from the automobile rights chain construction module, the automobile user terminal service module, the automobile order service management module, and the automobile store information interaction module, compare the various management indicators with the thresholds, and give early warnings and handle according to the abnormal comparison results.

[0013] Technical Effects and Advantages of the Present Invention:

[0014] 1. Through blockchain technology, the present invention associates the rights information of each automobile user with their unique authorization code, generates a unique rights chain identification code for each automobile user, and encrypts and stores the rights chain information to ensure the uniqueness and traceability of the rights, forming a complete rights usage track, thereby enhancing the trust of automobile users in the system;

[0015] 2. Through the store information interaction module, the present invention realizes real-time information sharing and interaction among stores, including service items, inventory information, technical qualifications, etc., can automatically match the rights and interests available to car owners according to the rights and interests chain, and optimize the order allocation process, enabling car users to obtain the required services more quickly, further improving the overall service efficiency and quality;

[0016] 3. Through the car user terminal service module, the present invention enables car owners to view their rights and interests chain information, service order status, and historical service records at any time, enhancing the transparency of the service; at the same time, through the brand supervision module, the car brand can grasp the store service situation in real time, discover and solve problems in a timely manner, and enhance the brand image and market competitiveness. BRIEF DESCRIPTION OF THE DRAWINGS

[0017] Figure 1 It is a schematic diagram of the overall process of the present invention. DETAILED DESCRIPTION OF THE EMBODIMENTS

[0018] Next, the technical solutions in the embodiments of the present invention will be clearly and completely described in conjunction with the accompanying drawings in the embodiments of the present invention. Obviously, the described embodiments are only a part of the embodiments of the present invention, rather than all the embodiments. Based on the embodiments of the present invention, all other embodiments obtained by those of ordinary skill in the art without creative efforts shall fall within the protection scope of the present invention.

[0019] Please refer to Figure 1 As shown, the present invention provides a store service management system based on a car rights and interests chain, including a car rights and interests database, a car rights and interests chain construction module, a car user terminal service module, a car order service management module, a car store information interaction module, and a car brand supervision module.

[0020] The car rights and interests chain construction module is respectively connected to the car rights and interests database and the car user terminal service module, the car order service management module is respectively connected to the car user terminal service module and the car store information interaction module, and the car brand supervision module is respectively connected to the car rights and interests chain construction module, the car user terminal service module, the car order service management module, and the car store information interaction module.

[0021] Car rights and interests database: Through blockchain technology, store and update all standard rights and interests information of each vehicle model to form a car rights and interests database;

[0022] It should be specifically noted in this embodiment that all the rights and interests information of each vehicle model includes the rights and interests information at the time of purchase and the rights and interests information during the use process after purchase. Among them, the rights and interests information at the time of purchase includes subsidies, optional rights and interests, delivery gift packages, free built-in ETC, etc.; the rights and interests information during the use process after purchase includes free maintenance, parts maintenance, value-added services, etc.; it also includes standard rights and interests classification information, standard rights and interests setting parameters, etc.; and data maintenance and update are carried out regularly, including adding new rights and interests information, deleting the rights and interests that have been taken off the shelves, etc. At the same time, the data is regularly backed up and restored through encryption technology to ensure the security and reliability of the data.

[0023] Automobile rights and interests chain construction module: used to record the automobile-related rights and interests of each automobile user, and at the same time construct a unique automobile rights and interests chain for each user and generate a corresponding automobile rights and interests chain identification code through blockchain technology, and transmit the automobile rights and interests chain information to the automobile user terminal service module and the analyzed management indicators to the automobile brand supervision module respectively. The automobile rights and interests chain construction module includes an automobile rights and interests registration unit, an automobile rights and interests chain integration unit and an automobile permission update unit. The automobile rights and interests chain construction module includes the following steps:

[0024] It should be specifically noted in this embodiment that blockchain technology has the characteristics of decentralization, immutability, traceability, etc., and can provide reliable technical support for rights and interests management, digitally register and classify various relevant rights and interests of each automobile user, and ensure the authenticity, transparency and consistency of rights and interests; each user's unique automobile rights and interests chain has clear identification, rules and usage records, ensuring the authenticity, immutability and traceability of rights and interests.

[0025] Step 1: Automobile rights and interests registration unit: First, when a user purchases a car, the store server manager determines the initial rights and interests category data set ED for each automobile user according to different vehicle models after authorization. ED = [E1, E2,..., E i ,..., E n , where n represents the number of rights and interests categories. Vehicle models such as the Hongmeng Zhixing series of vehicle models, and different vehicle models such as the Xiangjie S9, Zhijie R7, Zhijie S7, AITO M9, AITO M7, and AITO M5, etc. Rights and interests categories such as car purchase gifts, maintenance packages, points, coupons, etc. E i represents the i-th category of rights and interests; then set the corresponding initial rights and interests parameter set PS(E i ), k represents the number of types of rights and interests parameter settings, P jIt represents the j-th type of rights and interests parameter. The types of rights and interests parameter settings include, for example, the name, rules, validity period, usage conditions, etc. of the rights and interests. Finally, through the preset rules in the smart contract technology, the types of rights and interests registered in the store and the rights and interests setting parameters are verified with the rights and interests information of the corresponding vehicle types in the vehicle rights and interests database. If there is an abnormality, a prompt will be given, and the correct rights and interests information will be provided through the vehicle rights and interests database. If it is normal, there will be no prompt, and the vehicle rights and interests store registration verification management index RRMI for each vehicle type will be obtained. n(E i ) represents the number of types of rights and interests that have been correctly classified. [n(E i )]0 represents the number of types of rights and interests in the standard classification. n(P j ) represents the number of information parameters that have been correctly set. [n(P j )]0 represents the number of information parameters in the standard setting.

[0026] Step 2: Vehicle rights and interests chain integration unit: Encrypt and store the registered rights and interests information through blockchain technology. At the same time, associate the rights and interests information of each vehicle user with its authorization code to generate a unique rights and interests chain identification code for each vehicle user.

[0027] It should be specifically noted in this implementation that the authorization code of each vehicle user is unique. The authorization code can be obtained from vouchers that can prove personal identity, such as personal identity ID, license plate number, etc., to ensure the uniqueness and traceability of the rights and interests, and to ensure that the rights and interests information can only be viewed after authorization to prevent data leakage.

[0028] Step 3: Vehicle permission update unit: When a vehicle user uses the rights and interests, first, the store server administrator updates the vehicle rights and interests of the vehicle user after authorization, including modifying the rights and interests parameters, disabling and enabling the rights and interests, marking whether the rights and interests are used, and adding new rights and interests. At the same time, record the updated content on the blockchain to form a complete rights and interests usage track. Then, through the preset rules in the smart contract technology, verify the updated content of the vehicle rights and interests on the store server side with the confirmation of the vehicle rights and interests content update on the vehicle user side. If there is an abnormality, a prompt will be given, and re-verification will be carried out until it passes. If it is normal, there will be no prompt. Finally, through big data analysis technology, within the management cycle, the vehicle permission store update management index SUMI will be obtained. SUMI = 1 - n_va / T_va, where n_va represents the number of abnormal times of permission update verification, and T_va represents the total number of permission update verifications.

[0029] Automobile User Terminal Service Module: Each automobile user accesses the system through an authorization code, views their own rights and interests chain information, and initiates order services. At the same time, the initiated order services are respectively transmitted to the Automobile Order Service Management Module, and the analyzed management indicators are transmitted to the Automobile Brand Supervision Module. The Automobile User Terminal Service Module includes an Automobile Rights and Interests Chain Query Unit and an Automobile Order Service Query Unit. The automobile user terminal service includes the following steps:

[0030] Step 1: Automobile Rights and Interests Chain Query Unit: Each automobile user views their personal rights and interests chain information through the authorization code, and uses the number of times T_ve of the rights and interests chain viewing event and the number of times n_ve of accurately querying the result in the system statistical log to obtain the management index CEMI of the automobile rights and interests chain query efficiency within the management cycle. t(T_ve) represents the cumulative sum of the response times of the number of rights and interests chain viewing events, and t0 is the reference response time;

[0031] Step 2: Automobile Order Service Tracking Unit: First, each automobile user initiates an order service, generates order service information, which includes the automobile user identification code, vehicle public information, order service category, and the address of the automobile user. The order service category is, for example, maintenance, repair, etc., and confirms the automobile rights and interests matched according to the order service information; then tracks the status of their own automobile service order. The order status includes the order receiving node, service start node, estimated completion time, and service completion node. Each node of the order status has a time limit; then, through big data technology, the nodes of the automobile user order status are tracked in real time. If there are abnormal node situations, they are prompted to the store. Abnormal situations include node missing and node timeout, otherwise there is no prompt; finally, the management index OQMI of the automobile order service tracking efficiency is obtained within the management cycle. OQMI = 1 - n_ss / T_ss, where n_ss represents the number of abnormal node situations during tracking, and T_ss represents the total number of tracked nodes;

[0032] Automobile Order Service Management Module: Used to receive the order service information of the Automobile User Terminal Service Module, perform corresponding rights and interests matching through the unique rights and interests chain identification code of each automobile user, and at the same time allocate store information according to the order service information and the matched rights and interests information. The order service information and the matched rights and interests information are respectively transmitted to the Automobile Store Information Interaction Module, and the analyzed management indicators are transmitted to the Automobile Brand Supervision Module. The Automobile Order Service Management Module includes an Automobile Rights and Interests Matching Unit and an Automobile Service Store Allocation Unit. The automobile order service management module includes the following steps:

[0033] Step 1: Automobile Rights and Interests Matching Unit: First, through natural language technology, identify the order service category based on the order service information. For example, the order service category is maintenance, repair, etc. Through the unique rights and interests chain identification code of each automobile user, match the order service category with the rights and interests category in the personal rights and interests chain. If the match is successful, extract the rights and interests parameters under the corresponding rights and interests category. If the extraction is successful, it indicates a successful match; if the extraction is unsuccessful, it indicates an unsuccessful match. For example, the rights and interests have been used, expired, etc., resulting in an unsuccessful match. Then, through big data analysis technology, within the management cycle, record the number of orders O_mat with successfully matched rights and interests, the number of orders O_mis with incorrectly matched rights and interests, the total number of orders O_tot, and obtain the rights and interests matching accuracy management index AAMI by using the system log time recording function to record the rights and interests matching processing time T_mat. For example, for an order with incorrectly matched rights and interests, an automobile user should enjoy a 20% discount on parts purchases but is matched with an order for full-price parts purchases, which may be due to system errors, incorrect rights and interests registration, algorithm logic defects, etc.

[0034] Step 2: Automobile Service Store Allocation Unit: First, through natural language technology, identify the address of the order based on the order service information, sort the distances between the order address and each store from near to far, and take the store with the closest distance as the target allocation store. Then, through big data technology, extract the service category list of the target allocation store and match it with the order service category. If the match is successful, the target allocation store is the final allocation store result. If the match is unsuccessful, continue to allocate stores from near to far and then match with the order service category until the match is successful. The reason for an unsuccessful match may be the particularity of the order service, and the store does not have the corresponding technical personnel and needs to go to a specific store. Finally, record the number of orders n_o that are successfully allocated and received by the store and the total number of orders Tn_o to be allocated, and obtain the automobile service store allocation efficiency management index SSMI. λ represents the allocation completion time adjustment coefficient, which is determined according to business requirements. It means that if the order is successfully allocated and received within the allowed time, the coefficient is 1; if it exceeds the allowed time, the coefficient gradually decreases to reflect the decline in allocation efficiency.

[0035] Automobile Store Information Interaction Module: Used to interact the information of each store. At the same time, the target allocation store receives the order service information and the matched rights and interests information obtained by the automobile order service management module, arranges technical personnel for service, and then transmits the management index analyzed by this module to the automobile brand supervision module. The automobile store information interaction module includes a store information input and sharing unit and a store inventory transfer and collaboration unit. The automobile store information interaction module includes the following steps:

[0036] Step 1: Store Information Input and Sharing Unit: Each store accesses the system through this unit, inputs its own store information and shares the information. The store information includes store name entry, store address entry, store contact information entry, list of automotive service categories entry, automotive parts inventory information entry, technician qualification information entry, and automotive service record entry. Stores can query the inventory status, service items, etc. of other stores through the system to achieve information sharing. At the same time, through the preset rules in smart contract technology, the actual information of the store is verified against the input information. If there is an anomaly, the store is prompted; if the verification passes, there is no prompt, ensuring the accuracy and integrity of the information. Then, through big data technology, within the management cycle, the number of store information entry items with verification anomalies n_ae and the total number of entered store information items Tn_ae are recorded to obtain the store information entry accuracy management index IIMI, IIMI = 1 - n_ae / Tn_ae;

[0037] Step 2: Store Stock Transfer and Collaboration Unit: During the automotive service process, when the target assigned store needs to transfer goods, it queries the inventory status of other stores through the system and initiates a stock transfer request. Through big data technology, within the management cycle, the number of stock transfer requests R_req, the number of successful stock transfers R_suc, the stock transfer response time T_res, and the stock transfer completion time T_com are recorded to obtain the store - to - store collaboration efficiency management index SCMI, The efficiency of collaborating to handle out - of - stock problems between stores is evaluated by the success rate and processing time of the stock transfer requests;

[0038] Automobile Brand Supervision Module: It is used to receive various management indicators passed in by the automobile rights and interests chain construction module, automobile user terminal service module, automobile order service management module, and automobile store information interaction module, and compare each management indicator with the threshold value. According to the abnormal comparison results, warnings and processing are carried out. The automobile brand supervision module includes an automobile rights and interests chain construction supervision unit, an automobile user terminal service supervision unit, an automobile order service management supervision unit, and an automobile store information interaction supervision unit. The automobile brand supervision module includes the following steps:

[0039] It should be specifically noted in this embodiment that the automobile rights and interests chain construction supervision unit is used to supervise the management indicators of the automobile rights and interests chain construction module, the automobile user terminal service supervision unit is used to supervise the management indicators of the automobile user terminal service module, the automobile order service management supervision unit is used to supervise the management indicators of the automobile order service management module, and the automobile store information interaction supervision unit is used to supervise the management indicators of the automobile store information interaction module.

[0040] Step 1: Automobile Equity Chain Construction Supervision Unit: First, compare the registration verification management index RRMI of each vehicle model's automobile equity store with the threshold. If it is less than the threshold, give an early warning and supervise the store to handle the automobile equity registration. Otherwise, it indicates normal supervision. Then, compare the updated management index SUMI of the automobile permission store with the threshold. If it is less than the threshold, give an early warning and supervise the store to handle the automobile equity update. Otherwise, it indicates normal supervision.

[0041] Step 2: Automobile User Terminal Service Supervision Unit: First, compare the query efficiency management index CEMI of the automobile equity chain with the threshold. If it is less than the threshold, give an early warning and supervise the store to handle the query of the automobile equity chain. Otherwise, it indicates normal supervision. Then, compare the order service tracking efficiency management index OQMI of the automobile with the threshold. If it is less than the threshold, give an early warning and supervise the store to handle the automobile order service. Otherwise, it indicates normal supervision.

[0042] Step 3: Automobile Order Service Management Supervision Unit: First, compare the accuracy rate management index AAMI of automobile equity matching with the threshold. If it is less than the threshold, give an early warning and perform automobile equity matching processing. Otherwise, it indicates normal supervision. Then, compare the distribution efficiency management index SSMI of automobile service stores with the threshold. If it is less than the threshold, give an early warning and perform the management processing of automobile service store distribution. Otherwise, it indicates normal supervision.

[0043] Step 4: Automobile Store Information Interaction Supervision Unit: First, compare the input accuracy rate management index IIMI of store information with the threshold. If it is less than the threshold, give an early warning and supervise the store to handle the input of store information. Otherwise, it indicates normal supervision. Then, compare the cooperation efficiency management index SCMI between stores with the threshold. If it is less than the threshold, give an early warning and supervise the store to handle goods transfer and cooperation. Otherwise, it indicates normal supervision.

[0044] Secondly: In the attached drawings of the disclosed embodiments of the present invention, only the structures related to the disclosed embodiments are involved. For other structures, reference can be made to the usual designs. Without conflict, the same embodiment and different embodiments of the present invention can be combined with each other.

[0045] Finally: The above are only the preferred embodiments of the present invention and are not used to limit the present invention. Any modifications, equivalent replacements, improvements, etc. made within the spirit and principle of the present invention shall be included in the protection scope of the present invention.

Claims

1. A store service management system based on automobile equity chain, characterized by: include: Automobile rights database: Through blockchain technology, all standard rights information of each car model is stored and updated to form an automobile rights database; Automobile rights and interests chain construction module: used to record the automobile-related rights and interests of each automobile user, and at the same time build a unique automobile rights and interests chain for each user through blockchain technology and generate a corresponding automobile rights and interests chain identification code, and transmit the automobile rights and interests chain information to the automobile user terminal service module and the management indicators analyzed by this module to the automobile brand supervision module. The automobile rights and interests chain construction module includes an automobile rights and interests registration unit, an automobile rights and interests chain integration unit and an automobile authority update unit; Automobile user terminal service module: Each automobile user accesses the system through the authorization code, checks his own equity chain information, and initiates order services. At the same time, the initiated order services are transmitted to the automobile order service management module and the management indicators analyzed by this module are transmitted to the automobile brand supervision module; Automobile order service management module: used to receive order service information from automobile user terminal service module, perform corresponding equity matching through the unique equity chain identification code of each automobile user, and allocate store information according to order service information and matching equity information, and transmit order service information and matching equity information to automobile store information interaction module and management indicators analyzed by this module to automobile brand supervision module; Automobile store information interaction module: used to exchange information between various stores. At the same time, the target assigned store receives the order service information and matching rights and interests information obtained by the automobile order service management module, arranges technicians to provide services, and then transmits the management indicators analyzed by this module to the automobile brand supervision module; Automobile brand supervision module: used to receive various management indicators transmitted by the automobile rights and interests chain construction module, automobile user terminal service module, automobile order service management module and automobile store information interaction module, and compare various management indicators with thresholds, and issue early warnings and handle abnormal comparison results.

2. A store service management system based on automobile equity chain according to claim 1, characterized in that: The automobile rights registration unit in the automobile rights chain construction module: First, when a user buys a car, the store service end manager determines the initial rights category data set ED of each car user according to different car models after authorization, ED = [E1, E2, ..., E i ,...,E n ], n represents the number of equity categories, E i represents the i-th type of equity; then set the corresponding initial equity parameter set PS (E i ), PS(E i )=[P1,P2,...,P j ,...,P k ], k represents the number of equity parameter settings, P j Represents the jth equity parameter; finally, through the preset rules in the smart contract technology, the equity type and equity setting parameters registered by the store are verified with the equity information of the corresponding car type in the automobile equity database. If there is an abnormality, a prompt will be given, and the correct equity information will be given through the automobile equity database. If it is normal, no prompt will be given, and the registration verification management index RRMI of each car type of automobile equity store will be obtained. represents the number of equity types that have been correctly classified, [n(E i )]0 represents the number of equity types in the standard classification, n(P j ) represents the number of correctly set information parameters, [n(P j )]0 indicates the number of information parameters set by the standard.

3. According to claim 1, a store service management system based on automobile equity chain is characterized in that: The automobile rights and interests chain integration unit in the automobile rights and interests chain construction module: encrypts and stores the registered rights and interests information through blockchain technology, and associates the rights and interests information of each automobile user with his authorization code, and generates a unique rights and interests chain identification code for each automobile user.

4. The store service management system based on the automobile equity chain according to claim 1 is characterized by: The automobile rights update unit in the automobile rights chain construction module: when the automobile user uses the rights, the store service end manager first updates the automobile rights of the automobile user after authorization, including modifying the rights parameters, deactivating and enabling the rights, marking whether the rights are used, and adding new rights, and recording the updated content on the blockchain; then, through the preset rules in the smart contract technology, the updated content of the automobile rights on the store service end is verified with the automobile user end to confirm the update of the automobile rights content. If there is an abnormality, a prompt is given and the verification is repeated until it passes. If it is normal, no prompt is given; finally, through the big data analysis technology, the automobile rights store update management index SUMI is obtained within the management cycle, SUMI=1-n_va / T_va, n_va represents the number of abnormalities in the rights update verification, and T_va represents the total number of rights update verifications.

5. The store service management system based on the automobile equity chain according to claim 1 is characterized by: The automobile user terminal service module includes an automobile equity chain query unit and an automobile order service tracking unit: The automobile equity chain query unit: each automobile user checks personal equity chain information through the authorization code, and uses the number of equity chain viewing events T_ve and the number of accurate query results n_ve in the system statistical log to obtain the automobile equity chain query efficiency management index CEMI within the management cycle. t(T_ve) represents the cumulative response time of the equity chain viewing event times, t0 is the benchmark response time; The automobile order service tracking unit: first, each automobile user initiates an order service and generates order service information, which includes the automobile user's identity identification code, vehicle public information, order service category, and automobile user's address, and confirms the automobile rights and interests matched according to the order service information; then tracks the status of its own automobile service order, which includes the order receiving node, service start node, estimated completion time, and service completion node, and each node of the order status is set with a time limit; then, through big data technology, the nodes of the automobile user's order status are tracked in real time, and if a node abnormality occurs, the store is prompted, and the abnormality includes node missing and node timeout, otherwise there is no prompt; finally, the automobile order service tracking efficiency management index OQMI is obtained within the management cycle, OQMI=1-n_ss / T_ss, n_ss represents the number of tracking node abnormalities, and T_ss represents the total number of tracking nodes.

6. A store service management system based on automobile equity chain according to claim 1, characterized in that: The automobile order service management module includes an automobile rights matching unit and an automobile service store allocation unit: The automobile equity matching unit: firstly, identifies the order service category according to the order service information through natural language technology, matches the order service category with the equity category in the personal equity chain through the unique equity chain identification code of each automobile user, and extracts the equity parameters under the corresponding equity category if the matching is successful. If the extraction is successful, it means that the matching is successful, and if the extraction is unsuccessful, it means that the matching is unsuccessful; then, through big data analysis technology, within the management cycle, records the number of orders with successfully matched equity O_mat, the number of orders with incorrectly matched equity O_mis, the total number of orders O_tot, and obtains the equity matching processing time T_mat through the system log time recording function, and obtains the automobile equity matching accuracy management index AAMI, The automobile service store allocation unit: firstly, identifies the address of the order according to the order service information through natural language technology, sorts the distance between the address of the order and each store from near to far, and takes the store with the closest distance as the target allocation store; then extracts the service category list of the target allocation store through big data technology, and matches it with the order service category. If the match is successful, the target allocation store is the final allocation store result. If the match is unsuccessful, continue to allocate stores according to the distance from near to far, and then match it with the order service category until the match is successful; finally, records the number of orders n_o that are successfully allocated and received by the store and the total number of orders to be allocated Tn_o, and obtains the automobile service store allocation efficiency management index SSMI, λ represents the allocation completion time adjustment coefficient.

7. The store service management system based on automobile equity chain according to claim 1 is characterized by: The automobile store information interaction module includes a store information input and sharing unit and a store goods transfer and collaboration unit.

8. A store service management system based on automobile equity chain according to claim 7, characterized in that: The store information input and sharing unit: each store accesses the system through the unit, inputs its own store information and shares the information, wherein each store information includes a store name entry, a store address entry, a store contact information entry, an automobile service category list entry, an automobile parts inventory information entry, a technician qualification information entry, and an automobile service record entry. At the same time, the actual information of the store is verified with the input information through the preset rules in the smart contract technology. If there is an abnormality, the store is prompted, and if the verification is passed, there is no prompt; then, through the big data technology, the number of store information entries with verification abnormalities n_ae and the total number of store information entries Tn_ae entered are recorded within the management cycle to obtain the store information entry accuracy management index IIMI, IIMI=1-n_ae / Tn_ae; The store transfer and collaboration unit: during the automobile service process, when the target assigned store needs to transfer goods, it queries the inventory of other stores through the system, initiates a transfer request, and uses big data technology to record the transfer request quantity R_req, the successful transfer quantity R_suc, the transfer response time T_res and the transfer completion time T_com within the management cycle to obtain the inter-store collaboration efficiency management index SCMI.

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