Business process automatic management method and system and medium

Abstract

The invention provides a business process automatic management method and system and a medium. The method comprises the following steps: acquiring terminal acquisition information associated with a business process terminal in a preset time period, extracting business associated data to perform conformity verification, judging a finished business process state, if the business process state is not conformity, acquiring a business operation map of the finished business process, extracting business operation data to process, and if the business process state is not conformity, acquiring a business operation map of the finished business process; a first index, a second index and a third index of the business process are obtained respectively, then the first index, the second index and the third index are compared with a preset business process evaluation threshold set respectively to obtain scores, a corresponding business adjustment scheme is inquired according to a score list for process adjustment, and therefore the technology of automatic management of the business process is achieved.

Description

Technical Field

[0001] This application relates to the technical field of business processes. Specifically, it relates to a method, system, and medium for automated management of business processes. Background Art

[0002] When traditional business processes determine whether they meet user or terminal requirements, they usually rely on manual information collection and manual analysis of feedback information. This has the disadvantages of low efficiency and low tolerance. It is even more difficult to accurately optimize process changes based on user requirements. There is a lack of a method to connect feedback information with business process adjustments, resulting in the inability to quickly and accurately optimize products or services according to changes in user requirements, reducing user satisfaction and enterprise competitiveness. Therefore, it is of great significance to develop a business process method that can accurately determine whether user requirements are met and achieve automated management.

[0003] In response to the above problems, effective technical solutions are urgently needed. Summary of the Invention

[0004] The purpose of this application is to provide a method, system, and medium for automated management of business processes. By obtaining terminal collection information associated with the business process terminal within a preset time period, extracting business-related data for compliance verification, and judging the status of the completed business process. If it does not meet the requirements, obtain the business operation map of the completed business process and extract business operation data for processing, respectively obtain the first, second, and third indicators of the business process, and then compare them with the preset business process evaluation threshold set to obtain scores. Query the corresponding business adjustment plan according to the score list for process adjustment, so as to realize the technology of automated management of business processes.

[0005] This application also provides a method for automated management of business processes, including the following steps:

[0006] Obtain terminal collection information associated with the business process terminal within a preset time period, extract business-related data for compliance verification, and judge the status of the completed business process;

[0007] If the status of the completed business process does not meet the requirements, obtain the business operation map of the completed business process within the preset time period and extract business operation data;

[0008] According to the processing of the business operation data, respectively obtain the first indicator of the business process, the second indicator of the business process, and the third indicator of the business process;

[0009] Compare the first indicator of the business process, the second indicator of the business process, and the third indicator of the business process with the preset business process evaluation threshold set respectively, and obtain scores according to the threshold comparison results and correspondingly adjust the business process.

[0010] Optionally, in the business process automation management method described in this application, the steps of obtaining terminal collection information associated with a business process terminal within a preset time period, extracting business-related data for compliance verification, and determining the status of a completed business process include:

[0011] Obtaining business process terminal information associated with the completed business process;

[0012] Collecting terminal collection information of each business process terminal within the preset time period, including graduation form information, after-sales feedback information, process node annotation information, and questionnaire form information;

[0013] Generating a business feedback information list based on the terminal collection information and extracting business-related data, including business complaint rate, business evaluation benchmark score, and business node overdue rate;

[0014] Conducting a business evaluation based on the business-related data to obtain a business order compliance result.

[0015] Optionally, in the business process automation management method described in this application, the steps of obtaining terminal collection information associated with a business process terminal within a preset time period, extracting business-related data for compliance verification, and determining the status of a completed business process further include:

[0016] Extracting first business evaluation data based on the business order compliance result;

[0017] Comparing the first business evaluation data with a preset business evaluation threshold, and obtaining the status of the completed business process based on the threshold comparison result;

[0018] If the first business evaluation data is less than the preset business evaluation threshold, it is determined that the business process status does not conform;

[0019] If the first business evaluation data is greater than or equal to the preset business evaluation threshold, it is determined that the business process status conforms.

[0020] Optionally, in the business process automation management method described in this application, if the status of the completed business process does not conform, obtaining a business operation graph of the completed business process within the preset time period and extracting business operation data, including:

[0021] Extracting business operation data based on the business operation graph, including efficiency record data, quality supervision data, and effect evaluation data;

[0022] The efficiency record data includes process cycle overdue time, process turnover rate, and suspension ratio;

[0023] The quality supervision data includes process compliance rate and process rework rate;

[0024] The effect evaluation data includes user ratings and the number of process corrections.

[0025] Optionally, in the business process automation management method described in this application, the obtaining of the first business process indicator, the second business process indicator, and the third business process indicator based on the processing of the business operation data includes:

[0026] Performing a mapping query through a preset business process efficiency evaluation table based on the process cycle overdue time, process turnover rate, and suspension ratio to obtain the first business process indicator;

[0027] Processing the process compliance rate and process rework rate through a preset quality evaluation model to obtain the second business process indicator;

[0028] Looking up the third business process indicator through a preset effect evaluation table based on the user ratings and the number of process corrections.

[0029] Optionally, in the business process automation management method described in this application, the comparing of the first business process indicator, the second business process indicator, and the third business process indicator with a preset business process evaluation threshold set respectively, and obtaining a score and correspondingly adjusting the business process according to the threshold comparison result includes:

[0030] Obtaining a preset business process evaluation threshold set, including a preset efficiency threshold, a preset quality threshold, and a preset effect threshold;

[0031] Performing threshold comparisons of the first business process indicator, the second business process indicator, and the third business process indicator with the preset efficiency threshold, preset quality threshold, and preset effect threshold respectively to obtain a first threshold comparison result, a second threshold comparison result, and a third threshold comparison result;

[0032] Obtaining a first score, a second score, and a third score respectively according to the threshold interval segments of the first threshold comparison result, the second threshold comparison result, and the third threshold comparison result;

[0033] Querying through a preset business process evaluation chart according to the first score, the second score, and the third score to obtain a corresponding business process adjustment plan and adjusting the business process.

[0034] In a second aspect, this application provides a business process automation management system, which includes: a memory and a processor. The memory includes a program of the business process automation management method. When the program of the business process automation management method is executed by the processor, the following steps are implemented:

[0035] Obtain the terminal collection information associated with the business process terminal within a preset time period, extract business-related data for compliance verification, and determine the status of the completed business process;

[0036] If the status of the completed business process is non-compliant, obtain the business operation graph of the completed business process within the preset time period, and extract business operation data;

[0037] Process the business operation data to obtain the first business process indicator, the second business process indicator, and the third business process indicator respectively;

[0038] Compare the first business process indicator, the second business process indicator, and the third business process indicator with the preset business process evaluation threshold set respectively, and obtain a score according to the threshold comparison result and correspondingly adjust the business process.

[0039] Optionally, in the business process automation management system described in this application, the obtaining the terminal collection information associated with the business process terminal within a preset time period, extracting business-related data for compliance verification, and determining the status of the completed business process includes:

[0040] Obtain the business process terminal information associated with the completed business process;

[0041] Collect the terminal collection information of each business process terminal within the preset time period, including graduation form information, after-sales feedback information, process node annotation information, and questionnaire form information;

[0042] Generate a business feedback information list based on the terminal collection information, and extract business-related data, including business complaint rate, business evaluation benchmark score, and business node overdue rate;

[0043] Conduct a business evaluation based on the business-related data to obtain the business order compliance result.

[0044] Optionally, in the business process automation management system described in this application, the obtaining the terminal collection information associated with the business process terminal within a preset time period, extracting business-related data for compliance verification, and determining the status of the completed business process further includes:

[0045] Extract the first business evaluation data according to the business order compliance result;

[0046] Compare the first business evaluation data with the preset business evaluation threshold, and obtain the status of the completed business process according to the threshold comparison result;

[0047] If the first business evaluation data is less than the preset business evaluation threshold, it is determined that the status of the business process is non-compliant;

[0048] If the first evaluation data of the service is greater than or equal to the preset service evaluation threshold, it is determined that the service process status is compliant.

[0049] In a third aspect, the present application also provides a computer-readable storage medium, in which a program for the service process automation management method is stored. When the program for the service process automation management method is executed by a processor, the steps of the service process automation management method as described in any one of the above are implemented.

[0050] As can be seen from the above, the service process automation management method, system and medium disclosed in the present invention obtain the terminal collection information associated with the service process terminal within a preset time period, extract the service association data for compliance verification, judge the status of the completed service process. If it is non-compliant, obtain the service operation map of the completed service process and extract the service operation data for processing, respectively obtain the first, second, and third indicators of the service process, then compare them with the preset service process evaluation threshold set respectively to obtain scores, and query the corresponding service adjustment plan according to the score list for process adjustment, so as to realize the technology of automatic management of service processes.

[0051] Other features and advantages of the present application will be described in the subsequent description, and part of them will become obvious from the description, or can be understood by implementing the embodiments of the present application. The objectives and other advantages of the present application can be achieved and obtained by the structures specifically pointed out in the written description and the drawings. Description of the Drawings

[0052] In order to more clearly illustrate the technical solutions of the embodiments of the present application, the following will briefly introduce the drawings required to be used in the embodiments of the present application. It should be understood that the following drawings only show some embodiments of the present application, and therefore should not be regarded as a limitation of the scope. For those of ordinary skill in the art, other related drawings can be obtained based on these drawings without creative efforts.

[0053] Figure 1 It is a flowchart of the service process automation management method provided by the embodiment of the present application;

[0054] Figure 2 It is a flowchart of judging the status of the completed service process of the service process automation management method provided by the embodiment of the present application;

[0055] Figure 3 It is another flowchart of judging the status of the completed service process of the service process automation management method provided by the embodiment of the present application. Detailed Embodiments

[0056] The following will clearly and completely describe the technical solutions in the embodiments of the present application with reference to the accompanying drawings in the embodiments of the present application. Obviously, the described embodiments are only a part of the embodiments of the present application, rather than all the embodiments. Components of the embodiments of the present application usually described and illustrated in the accompanying drawings here can be arranged and designed in various different configurations. Therefore, the following detailed description of the embodiments of the present application provided in the accompanying drawings is not intended to limit the scope of the present application to be protected, but only represents the selected embodiments of the present application. All other embodiments obtained by those skilled in the art based on the embodiments of the present application without creative efforts belong to the scope of protection of the present application.

[0057] It should be noted that similar reference numerals and letters indicate similar items in the following drawings. Therefore, once an item is defined in one drawing, it does not need to be further defined and explained in subsequent drawings. At the same time, in the description of the present application, terms such as "first" and "second" are only used for differential description and cannot be understood as indicating or implying relative importance.

[0058] Please refer to Figure 1 , Figure 1 which is a flowchart of a business process automation management method in some embodiments of the present application. This business process automation management method is used in terminal devices, such as computers, mobile phone terminals, etc. This business process automation management method includes the following steps:

[0059] S11. Obtain the terminal collection information associated with the business process terminal within a preset time period, extract the business association data for compliance verification, and judge the completed business process status;

[0060] S12. If the completed business process status is non-compliant, obtain the business operation map of the completed business process within the preset time period, and extract the business operation data;

[0061] S13. Process according to the business operation data to respectively obtain a first business process index, a second business process index, and a third business process index;

[0062] S14. Compare the first business process index, the second business process index, and the third business process index with a preset business process evaluation threshold set respectively, and obtain a score according to the threshold comparison result and correspondingly adjust the business process.

[0063] It should be noted that there are many problems in the traditional business process when judging whether it meets the needs of the terminal or the user. On the one hand, it relies on manual collection and analysis of feedback information from business terminal users, which is inefficient and prone to omissions and biases, making it difficult to comprehensively and timely understand user needs. On the other hand, there is a lack of an effective automated mechanism to connect user feedback with business process adjustment, resulting in the enterprise being unable to quickly optimize products or services according to changes in the needs of the terminal or the user, reducing user satisfaction and enterprise competitiveness. Therefore, it is of great significance to develop a method that can accurately judge whether the implementation effect of the business process meets the requirements and automatically process and adjust the business process. In this embodiment, terminal information associated with the docking terminal or customer of the business process carried out within a preset time period is collected, business-related data is extracted, and the data is verified for compliance to determine the process status of the completed business. If the process status of the completed business process is judged to be non-compliant, the business operation map of the completed business process within the preset time period is obtained, business operation data is extracted according to the operation map, and then the sub-item data of the business operation data is processed to obtain the first / second / third indicators of the business process. Then, they are respectively compared with the three sub-item thresholds of the preset business process evaluation threshold set, and the corresponding score is obtained according to the threshold interval of the threshold comparison result. According to the score, the corresponding business process adjustment plan is found through table lookup, and the business process is automatically regulated, so as to realize the technology of automated management of the business process.

[0064] Please refer to Figure 2 , Figure 2 is a flowchart for judging the process status of a completed business process in the business process automated management method in some embodiments of the present application. According to an embodiment of the present invention, the obtaining of terminal collection information associated with the business process terminal within a preset time period, extracting business-related data for compliance verification, and judging the process status of the completed business process includes:

[0065] S21. Obtain the business process terminal information associated with the completed business process;

[0066] S22. Collect the terminal collection information of each business process terminal information within the preset time period, including graduation form information, after-sales feedback information, process node annotation information, and questionnaire form information;

[0067] S23. Generate a business feedback information list according to the terminal collection information, and extract business-related data, including business complaint rate, business evaluation benchmark score, and business node overdue rate;

[0068] S24. Conduct a business evaluation according to the business-related data to obtain the business order compliance result.

[0069] It should be noted that since the quality of the business process carried out randomly has randomness and volatility, and the evaluation and control capabilities of corresponding end customers also have a certain discrete distribution, in order to obtain accurate judgment results of the business process execution, it is necessary to screen the collected business feedback information, screen out the business orders that meet the requirements and further judge, improve the accuracy of the business process evaluation, and obtain the terminal information of the business process associated with the completed business process. The terminal information includes various types of information, including graduation form information, after-sales feedback information, process node annotation information, and questionnaire form information. Among them, the graduation form information includes business settlement situations, business execution processes, and business summary information. The process node annotation information is the note information of the process nodes of the business process, including the execution situations of each node. Then, a business feedback information list is generated according to the collected information, which covers the order cut-off, settlement, after-sales, execution process, end-user evaluation, and scoring information of the business, and business-related data is extracted according to the list, including business complaint rates, business evaluation benchmark scores, and business node overdue rates. The node overdue rate is the ratio of the number of overdue nodes in the entire business process chain to the total number of nodes. Then, the business is evaluated through a preset standard business evaluation method to obtain the compliance result of the business order execution. The business order compliance result is corrected and weighted according to the preset assignment of the business complaint rate, business evaluation benchmark score, business node overdue rate, and the attributes of the business itself, that is, the correction sum is performed for each item according to the weighting coefficients corresponding to the business complaint rate, business evaluation benchmark score, and business node overdue rate to obtain the compliance result.

[0070] Please refer to Figure 3 , Figure 3 is another flowchart for judging the status of the completed business process in the business process automation management method of some embodiments of the present application. According to the embodiments of the present invention, the step of obtaining terminal collection information associated with the business process terminal within a preset time period, extracting business-related data for compliance verification, and judging the status of the completed business process further includes:

[0071] S31. Extract the first business evaluation data according to the business order compliance result;

[0072] S32. Compare the first business evaluation data with a preset business evaluation threshold, and obtain the status of the completed business process according to the threshold comparison result;

[0073] S33. If the first business evaluation data is less than the preset business evaluation threshold, it is determined that the business process status does not conform;

[0074] S34. If the first business evaluation data is greater than or equal to the preset business evaluation threshold, it is determined that the business process status conforms.

[0075] It should be noted that the result data according to the compliance result of the business order, that is, the first business evaluation data, is compared with the preset business evaluation threshold. According to the threshold comparison result, the completed business process status is obtained. If the first business evaluation data is not less than the preset business evaluation threshold, the business process status is determined to be compliant; otherwise, it is non-compliant.

[0076] According to an embodiment of the present invention, if the completed business process status is non-compliant, obtain the business operation map of the completed business process within the preset time period, and extract business operation data, including:

[0077] Extract business operation data according to the business operation map, including efficiency record data, quality supervision data, and effect evaluation data;

[0078] The efficiency record data includes the overdue time of the process cycle, the process turnover rate, and the suspension ratio;

[0079] The quality supervision data includes the process compliance rate and the process rework rate;

[0080] The effect evaluation data includes user ratings and the number of process corrections.

[0081] It should be noted that the business operation map is an information relationship map reflecting the execution process of the business process and the subsequent process. Through each chain of this map, the process information of the business process supervision record can be obtained. The business operation data obtained according to the picture includes the overdue time of the process cycle, the turnover rate from the start to the delivery of the process, and the ratio of the suspension time to the total duration during the business implementation process, the compliance rate of the process statistics and the rework rate of the process implementation, user ratings, and the number of process corrections.

[0082] According to an embodiment of the present invention, by processing the business operation data, the first business process indicator, the second business process indicator, and the third business process indicator are respectively obtained, including:

[0083] Perform a mapping query through a preset business process efficiency evaluation form according to the overdue time of the process cycle, the process turnover rate, and the suspension ratio to obtain the first business process indicator;

[0084] Process the process compliance rate and the process rework rate through a preset quality evaluation model to obtain the second business process indicator;

[0085] Look up the third business process indicator through a preset effect evaluation form according to the user ratings and the number of process corrections.

[0086] It should be noted that to evaluate the business process, index tests are carried out from three aspects: the efficiency, quality, and effectiveness of the business process. First, according to the overdue time of the process cycle, the process turnover rate, and the suspension ratio, a mapping look-up is performed through a preset business process efficiency evaluation form to obtain the first index of the business process corresponding to the three parameters; then, according to the process compliance rate and the process rework rate, calculation and processing are carried out through a preset quality evaluation model to obtain the second index of the business process, result2 = aP1 + bP2; where a and b are the business difficulty coefficient and the business risk coefficient, P1 is the process compliance rate, P2 is the process rework rate, and result2 is the second index of the business process; finally, according to the user score and the number of process corrections, a look-up is performed through a preset effectiveness evaluation form to obtain the corresponding third index of the business process.

[0087] According to an embodiment of the present invention, comparing the first index of the business process, the second index of the business process, and the third index of the business process with a preset business process evaluation threshold set respectively, and obtaining a score and correspondingly adjusting the business process according to the threshold comparison result, includes:

[0088] Obtain a preset business process evaluation threshold set, including a preset efficiency threshold, a preset quality threshold, and a preset effectiveness threshold;

[0089] Compare the first index of the business process, the second index of the business process, and the third index of the business process with the preset efficiency threshold, the preset quality threshold, and the preset effectiveness threshold respectively to obtain a first threshold comparison result, a second threshold comparison result, and a third threshold comparison result;

[0090] Obtain a first score, a second score, and a third score respectively according to the threshold interval segments of the first threshold comparison result, the second threshold comparison result, and the third threshold comparison result;

[0091] Query through a preset business process evaluation chart according to the first score, the second score, and the third score to obtain a corresponding business process adjustment plan, and adjust the business process.

[0092] It should be noted that the first / second / third threshold comparison result is obtained by falling into the threshold interval of the business process evaluation threshold set to obtain the corresponding result, and the first / second / third score is correspondingly obtained. For example, the threshold interval segments of the corresponding efficiency threshold of the first threshold comparison are [0, 25), [25, 45), [45, 65), [65, 90), [90, 100], and the corresponding scores are 2, 4, 6, 7, 8, 9. If the first threshold comparison result of the first index of the business process falls into the interval [65, 90), the corresponding score is 8. The first / second / third scores are obtained through comparison, and then the first / second / third scores are respectively queried through the chart to find the plan corresponding to each group of scores, and the business process is adjusted according to the adjustment plan.

[0093] In a second aspect, the present invention also discloses a business process automation management system, including a memory and a processor. The memory includes a business process automation management method program. When the business process automation management method program is executed by the processor, the following steps are implemented:

[0094] Obtain terminal collection information associated with the business process terminal within a preset time period, extract business association data for compliance verification, and judge the status of the completed business process;

[0095] If the status of the completed business process is non-compliant, obtain the business operation map of the completed business process within the preset time period, and extract business operation data;

[0096] According to the processing of the business operation data, obtain the first business process index, the second business process index, and the third business process index respectively;

[0097] Compare the first business process index, the second business process index, and the third business process index with a preset business process evaluation threshold set respectively, obtain a score according to the threshold comparison result, and correspondingly adjust the business process.

[0098] It should be noted that there are many problems in the traditional business process when judging whether it meets the needs of the terminal or the user. On the one hand, it relies on manual collection and analysis of feedback information from business terminal users, which is inefficient and prone to omissions and deviations, making it difficult to comprehensively and timely understand user needs. On the other hand, there is a lack of an effective automation mechanism to connect user feedback with business process adjustment, resulting in the enterprise being unable to quickly optimize products or services according to changes in the needs of the terminal or the user, reducing user satisfaction and enterprise competitiveness. Therefore, it is of great significance to develop a method that can accurately judge whether the implementation effect of the business process meets the requirements and automatically process and adjust the business process. In this embodiment, the associated terminal information of the docking terminal or customer for the business process carried out within the preset time period is collected, the business association data is extracted, and the data is subjected to compliance verification to judge the process status of the completed business. If the status of the completed business process is judged to be non-compliant, the business operation map of the completed business process within the preset time period is obtained, the business operation data is extracted according to the operation map, and then the sub-item data of the business operation data is processed to obtain the first / second / third index of the business process. Then, it is compared with the three sub-item thresholds of the preset business process evaluation threshold set respectively, and the corresponding score is obtained according to the threshold interval of the threshold comparison result. According to the score, the corresponding business process adjustment plan is found through the look-up table, and the business process is automatically regulated, so as to realize the technology of business process automation management.

[0099] According to an embodiment of the present invention, obtaining terminal collection information associated with a business process terminal within a preset time period, extracting business - related data for compliance verification, and judging the status of a completed business process includes:

[0100] Obtaining business process terminal information associated with the completed business process;

[0101] Collecting terminal collection information of each business process terminal in the preset time period, including graduation form information, after - sales feedback information, process node annotation information, and questionnaire form information;

[0102] Generating a business feedback information list based on the terminal collection information, and extracting business - related data, including business complaint rate, business evaluation benchmark score, and business node overdue rate;

[0103] Conducting a business evaluation based on the business - related data to obtain a business order compliance result.

[0104] It should be noted that since the quality of the business process carried out randomly has randomness and volatility, and the evaluation and control capabilities of corresponding end - customers also have a certain discrete distribution, in order to obtain an accurate judgment result of the business process execution, it is necessary to screen the collected business feedback information, screen out the business orders that meet the requirements and further judge, improve the accuracy of the business process evaluation, obtain the terminal information of the business process associated with the completed business process, the terminal information includes various types of information, collect the graduation form information, after - sales feedback information, process node annotation information, and questionnaire form information among them. The graduation form information includes business settlement situation, business execution process, and business summary information. The process node annotation information is the note information of the process nodes of the business process, including the execution situation of each node. Then generate a business feedback information list based on the collected information, which covers the cut - off, settlement, after - sales, execution process, end - user evaluation, and scoring information of the business, and extract business - related data according to the list, including business complaint rate, business evaluation benchmark score, and business node overdue rate. The node overdue rate is the ratio of the number of overdue nodes in the entire business process chain to the total number of nodes. Then evaluate the business through a preset standard business evaluation method to obtain the compliance result of the business order execution. The business order compliance result is corrected and weighted according to the preset assignment of the business complaint rate, business evaluation benchmark score, business node overdue rate combined with the attributes of the business itself, that is, the correction sum is performed for each item according to the weighting coefficients corresponding to the business complaint rate, business evaluation benchmark score, and business node overdue rate to obtain the compliance result.

[0105] According to an embodiment of the present invention, obtaining terminal collection information associated with a business process terminal within a preset time period, extracting business - related data for compliance verification, and judging the status of a completed business process further includes:

[0106] Extract the first business evaluation data according to the compliance result of the service order;

[0107] Compare the first business evaluation data with the preset business evaluation threshold, and obtain the completed business process status according to the threshold comparison result;

[0108] If the first business evaluation data is less than the preset business evaluation threshold, it is determined that the business process status does not conform;

[0109] If the first business evaluation data is greater than or equal to the preset business evaluation threshold, it is determined that the business process status conforms.

[0110] It should be noted that the result data according to the compliance result of the service order, that is, the first business evaluation data, is compared with the preset business evaluation threshold, and the completed business process status is obtained according to the threshold comparison result. If the first business evaluation data is not less than the preset business evaluation threshold, it is determined that the business process status conforms, otherwise, it does not conform.

[0111] According to the embodiment of the present invention, if the completed business process status does not conform, obtain the business operation map of the completed business process within the preset time period, and extract business operation data, including:

[0112] Extract business operation data according to the business operation map, including efficiency record data, quality supervision data, and effect evaluation data;

[0113] The efficiency record data includes the overdue time of the process cycle, the process turnover rate, and the suspension ratio;

[0114] The quality supervision data includes the process compliance rate and the process rework rate;

[0115] The effect evaluation data includes user scores and the number of process corrections.

[0116] It should be noted that the business operation map is an information relationship map reflecting the execution process of the business process and the later process. Through each chain of this map, the process information of the supervision record of the business process can be obtained. The business operation data obtained according to the picture includes the overdue time of the process cycle, the turnover rate from the start to the delivery of the process, and the ratio of the suspension time to the total duration during the business implementation process, the compliance rate of the process statistics and the rework rate of the process implementation, user scores, and the number of process corrections.

[0117] According to the embodiment of the present invention, by processing the business operation data, the first business process index, the second business process index, and the third business process index are respectively obtained, including:

[0118] Performing mapping query through a preset business process efficiency evaluation form based on the overdue time of the process cycle, the process turnover rate, and the suspension ratio to obtain the first index of the business process;

[0119] Processing according to the process compliance rate and the process rework rate through a preset quality evaluation model to obtain the second index of the business process;

[0120] Looking up the table through a preset effect evaluation form according to the user score and the number of process corrections to obtain the third index of the business process.

[0121] It should be noted that to evaluate the business process, index inspection is carried out from three aspects: the efficiency, quality, and effect of the business process. First, perform mapping look-up through a preset business process efficiency evaluation form according to the overdue time of the process cycle, the process turnover rate, and the suspension ratio to obtain the first index of the business process corresponding to the three parameters; then process according to the process compliance rate and the process rework rate through a preset quality evaluation model to obtain the second index of the business process, result2 = aP1 + bP2; where a and b are the business difficulty coefficient and the business risk coefficient, P1 is the process compliance rate, P2 is the process rework rate, and result2 is the second index of the business process; finally, look up the table through a preset effect evaluation form according to the user score and the number of process corrections to obtain the corresponding third index of the business process.

[0122] According to an embodiment of the present invention, comparing the first index of the business process, the second index of the business process, and the third index of the business process with a preset business process evaluation threshold set respectively, and obtaining a score according to the threshold comparison result and correspondingly adjusting the business process, including:

[0123] Obtaining a preset business process evaluation threshold set, including a preset efficiency threshold, a preset quality threshold, and a preset effect threshold;

[0124] Comparing the first index of the business process, the second index of the business process, and the third index of the business process with the preset efficiency threshold, the preset quality threshold, and the preset effect threshold respectively to obtain a first threshold comparison result, a second threshold comparison result, and a third threshold comparison result;

[0125] Obtaining a first score, a second score, and a third score respectively according to the threshold interval segments of the first threshold comparison result, the second threshold comparison result, and the third threshold comparison result;

[0126] Querying through a preset business process evaluation chart according to the first score, the second score, and the third score to obtain a corresponding business process adjustment plan and adjusting the business process.

[0127] It should be noted that the first / second / third threshold comparison results are obtained by determining the interval in which the threshold interval segment of the business process evaluation threshold set falls, and the corresponding first / second / third scores are obtained. For example, the threshold interval segments of the efficiency threshold corresponding to the first threshold comparison are [0, 25), [25, 45), [45, 65), [65, 90), [90, 100], and the corresponding scores are 2, 4, 6, 7, 8, 9. If the result of the first threshold of the first indicator of the business process falls within the interval [65, 90), the corresponding score is 8. By comparing to obtain the first / second / third scores, and then respectively querying the corresponding solutions for each group of scores through the chart comparison, the business process is adjusted according to the adjustment plan.

[0128] In a third aspect of the present invention, a readable storage medium is provided, in which a program for the business process automation management method is stored. When the program for the business process automation management method is executed by a processor, the steps of the business process automation management method as described in any one of the above are implemented.

[0129] The business process automation management method, system and medium disclosed in the present invention obtain the terminal collection information associated with the business process terminal within a preset time period, extract the business association data for compliance verification, and judge the completed business process status. If it does not conform, obtain the business operation map of the completed business process and extract the business operation data for processing to obtain the first, second, and third indicators of the business process respectively, and then compare them with the preset business process evaluation threshold set to obtain scores. According to the score list, the corresponding business adjustment plan is queried for process adjustment, thereby realizing the technology of automated management of business processes.

[0130] In several embodiments provided in the present application, it should be understood that the disclosed devices and methods can be implemented in other ways. The device embodiments described above are only illustrative. For example, the division of the units is only a logical function division, and there may be other division methods in actual implementation. For example, multiple units or components can be combined, or integrated into another system, or some features can be ignored, or not executed. In addition, the coupling, direct coupling, or communication connection between the components shown or discussed with each other can be through some interfaces, and the indirect coupling or communication connection of the devices or units can be electrical, mechanical, or other forms.

[0131] The units described as separate components above may or may not be physically separated, and the components shown as units may or may not be physical units; they can be located in one place or distributed to multiple network units; some or all of the units can be selected according to actual needs to achieve the purpose of the solution of this embodiment.

[0132] In addition, each functional unit in the embodiments of the present invention may all be integrated into one processing unit, or each unit may be separately regarded as one unit, or two or more units may be integrated into one unit; the above-mentioned integrated units may be implemented in the form of hardware, or in the form of a combination of hardware and software functional units.

[0133] Those of ordinary skill in the art can understand that all or part of the steps for implementing the above method embodiments can be completed by hardware related to program instructions. The foregoing program can be stored in a readable storage medium. When the program is executed, it performs the steps including those of the above method embodiments; and the foregoing storage medium includes: removable storage devices, read-only memory (ROM), random access memory (RAM), magnetic disks, or optical discs and other various media that can store program codes.

[0134] Alternatively, if the above-mentioned integrated units of the present invention are implemented in the form of software functional modules and sold or used as independent products, they may also be stored in a readable storage medium. Based on such an understanding, the technical solution of the embodiments of the present invention, in essence or the part that contributes to the prior art, can be embodied in the form of a software product. The software product is stored in a storage medium and includes several instructions for causing a computer device (which may be a personal computer, a server, or a network device, etc.) to execute all or part of the methods described in the various embodiments of the present invention. And the foregoing storage medium includes: removable storage devices, ROM, RAM, magnetic disks, or optical discs and other various media that can store program codes.

Claims

1. A business process automation management method, characterized in that, Including the following steps: Obtain the terminal collection information associated with the business process terminal within a preset time period, extract the business-related data for compliance verification, and judge the status of the completed business process; If the status of the completed business process is non-compliant, obtain the business operation graph of the completed business process within the preset time period, and extract the business operation data; Process according to the business operation data to respectively obtain the first business process index, the second business process index, and the third business process index; Compare the first business process index, the second business process index, and the third business process index with the preset business process evaluation threshold set respectively, and obtain a score according to the threshold comparison result and correspondingly adjust the business process.

2. The business process automation management method according to claim 1, wherein, The obtaining the terminal collection information associated with the business process terminal within a preset time period, extracting the business-related data for compliance verification, and judging the status of the completed business process includes: Obtain the business process terminal information associated with the completed business process; Collect the terminal collection information of each business process terminal within the preset time period, including graduation form information, after-sales feedback information, process node annotation information, and questionnaire form information; Generate a business feedback information list according to the terminal collection information, and extract the business-related data, including business complaint rate, business evaluation benchmark score, and business node overdue rate; Conduct a business evaluation according to the business-related data to obtain the business order compliance result.

3. The business process automation management method according to claim 2, wherein The obtaining the terminal collection information associated with the business process terminal within a preset time period, extracting the business-related data for compliance verification, and judging the status of the completed business process further includes: Extract the first business evaluation data according to the business order compliance result; Compare the first business evaluation data with the preset business evaluation threshold, and obtain the status of the completed business process according to the threshold comparison result; If the first business evaluation data is less than the preset business evaluation threshold, it is determined that the status of the business process is non-compliant; If the first business evaluation data is greater than or equal to the preset business evaluation threshold, it is determined that the status of the business process is compliant.

4. The business process automation management method according to claim 3, wherein The if the status of the completed business process is non-compliant, obtaining the business operation graph of the completed business process within the preset time period, and extracting the business operation data includes: Extract the business operation data according to the business operation graph, including efficiency record data, quality supervision data, and effect evaluation data; The efficiency record data includes the process cycle overdue time, process turnover rate, and pause ratio; The quality supervision data includes process compliance rate and process rework rate; The effect evaluation data includes user score and process correction times.

5. The business process automation management method according to claim 4, wherein The processing according to the business operation data to respectively obtain the first business process index, the second business process index, and the third business process index includes: Perform a mapping query through a preset business process efficiency evaluation form according to the process cycle overdue time, process turnover rate, and pause ratio to obtain the first business process index; Process according to the process compliance rate and process rework rate through a preset quality evaluation model to obtain the second business process index; Obtain the third index of the business process by looking up a preset effect evaluation table based on the user rating and the number of process corrections.

6. The business process automation management method according to claim 5, wherein, Comparing the first index, the second index, and the third index of the business process with a preset business process evaluation threshold set respectively, and obtaining a score and correspondingly adjusting the business process according to the threshold comparison result, including: Obtain a preset business process evaluation threshold set, including a preset efficiency threshold, a preset quality threshold, and a preset effect threshold; Conduct threshold comparisons between the first index, the second index, and the third index of the business process with the preset efficiency threshold, the preset quality threshold, and the preset effect threshold respectively, and obtain a first threshold comparison result, a second threshold comparison result, and a third threshold comparison result respectively; Obtain a first score, a second score, and a third score respectively according to the threshold interval segments of the first threshold comparison result, the second threshold comparison result, and the third threshold comparison result; Query through a preset business process evaluation chart according to the first score, the second score, and the third score to obtain a corresponding business process adjustment plan, and adjust the business process.

7. A business process automation management system, characterized in that, The system includes: a memory and a processor. The memory includes a program for the business process automation management method. When the program for the business process automation management method is executed by the processor, the following steps are implemented: Obtain the terminal collection information associated with the business process terminal within a preset time period, extract business-related data for compliance verification, and judge the completed business process status; If the completed business process status is non-compliant, obtain the business operation graph of the completed business process within the preset time period, and extract business operation data; Process the business operation data to obtain the first index, the second index, and the third index of the business process respectively; Compare the first index, the second index, and the third index of the business process with a preset business process evaluation threshold set respectively, and obtain a score and correspondingly adjust the business process according to the threshold comparison result.

8. The business process automation management system according to claim 7, characterized in that The obtaining of the terminal collection information associated with the business process terminal within a preset time period, extracting business-related data for compliance verification, and judging the completed business process status includes: Obtain the business process terminal information associated with the completed business process; Collect the terminal collection information of each business process terminal within a preset time period, including graduation form information, after-sales feedback information, process node annotation information, and questionnaire form information; Generate a business feedback information list according to the terminal collection information, and extract business-related data, including business complaint rate, business evaluation benchmark score, and business node overdue rate; Conduct a business evaluation based on the business-related data to obtain a business order compliance result.

9. The business process automation management system according to claim 8, wherein The obtaining of the terminal collection information associated with the business process terminal within a preset time period, extracting business-related data for compliance verification, and judging the completed business process status further includes: Extract the first business evaluation data according to the business order compliance result; Conduct a threshold comparison between the first business evaluation data and a preset business evaluation threshold, and obtain the completed business process status according to the threshold comparison result; If the first service evaluation data is less than the preset service evaluation threshold, it is determined that the service process status does not conform; If the first service evaluation data is greater than or equal to the preset service evaluation threshold, it is determined that the service process status conforms.

10. A computer-readable storage medium, characterized in that, The computer-readable storage medium includes a service process automation management method program, and when the service process automation management method program is executed by a processor, the steps of the service process automation management method according to any one of claims 1 to 6 are implemented.

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