Mail processing method and device, equipment and storage medium
By embedding the mailbox function in the customer management system, users can complete the email sending operation in the same system, solving the inefficiency problem caused by frequent switching in the existing technology, and achieving an efficient email sending process.
Patent Information
- Application Number
- CN202410040102.X
- Authority / Receiving Office
- CN · China
- Patent Type
- Applications(China)
- Current Assignee / Owner
- Filing Date
- 2024-01-10
- Publication Date
- 2025-07-11
AI Technical Summary
When a user needs to send mail to multiple recipients, the prior art requires frequent switching between the customer management system and the mailbox application, resulting in inefficiency.
Embed the email function into the customer management system, enter operation information through the new task interface, automatically determine the target email, send email account and recipient email address, and directly send email to the recipient when the sending command is detected.
No need for users to switch between customer management system and mailbox application, simplifying operational processes and improving the efficiency of email sending, especially when sending large amounts of emails, saving time significantly.
Smart Images
Figure CN120297930A_ABST
Abstract
Description
Technical Field
[0001] The present disclosure relates to the field of data processing, and particularly to a method, apparatus, device, and storage medium for processing emails. Background Art
[0002] In the related art, after a user clicks on an email address, it is possible to jump to the email application, and edit in the email application and then send an email to that email address. This method can avoid copying the recipient's email address. However, in work, it is often necessary to send emails to multiple recipients at the same time. In this case, it is still necessary to copy the recipient's email address multiple times. When there is a large amount of recipient data, the efficiency of the user in processing emails is reduced. Summary of the Invention
[0003] To overcome the problems existing in the related art, the present disclosure provides a method, apparatus, device, and storage medium for processing emails.
[0004] According to a first aspect of the present disclosure, there is provided a method for processing emails, which is applied to a customer management system. The method includes:
[0005] In response to detecting a new task instruction, display a new task interface;
[0006] Determine a target email, sending email account information, and recipient email address associated with the currently created task according to the operation information on the new task interface;
[0007] In response to detecting a sending instruction, call the target email indicated by the sending email account information to send the target email to the recipient indicated by the recipient email address.
[0008] In some embodiments, the operation information includes the entered email subject and email body;
[0009] The determining, according to the operation information on the new task interface, a target email associated with the currently created task includes:
[0010] Determine a target email associated with the currently created task according to the entered email subject and email body on the new task interface.
[0011] In some embodiments, the operation information includes the entered task name, sender information, and recipient filtering conditions;
[0012] The determining, according to the operation information on the new task interface, the email account information and recipient email address associated with the currently created task includes:
[0013] Determine the task name entered on the new task interface as the task name of the currently newly created task;
[0014] Determine the sending email account information associated with the currently newly created task according to the sender information selected on the new task interface;
[0015] Determine the recipient email addresses associated with the currently newly created task according to the recipient screening conditions selected on the new task interface.
[0016] In some embodiments, the determining the recipient email addresses associated with the currently newly created task according to the recipient screening conditions selected on the new task interface includes:
[0017] Receive the screening method selected on the new task interface and display the recipient screening conditions corresponding to the screening method;
[0018] Screen the target customers that meet the recipient screening conditions selected by the user from the pre-stored customer information;
[0019] Determine the email addresses of the target customers as the recipient email addresses associated with the currently newly created task.
[0020] In some embodiments, the operation information further includes the entered responder email address; the method further includes: determining the entered responder email address on the new task interface as the email address for receiving the reply emails from each recipient in the newly created task.
[0021] In some embodiments, the sending instruction includes an immediate sending instruction and a scheduled sending instruction;
[0022] The responding to the detected sending instruction and calling the target email indicated by the sending email account information to send the target email to the recipient indicated by the recipient email address includes:
[0023] Responding to the detected immediate sending instruction, calling the target email indicated by the sending email account information to send the target email to the recipient indicated by the recipient email address;
[0024] Responding to the detected scheduled sending instruction, calling the target email indicated by the sending email account information to obtain the sending time indicated by the scheduled sending instruction, and sending the target email to the recipient indicated by the recipient email address when the sending time is reached.
[0025] In some embodiments, the method further includes: in response to detecting a task management instruction, displaying a task management interface, where the task management interface includes tasks and the current status of the tasks, as well as the processing status of the target email in the tasks.
[0026] According to a second aspect of the present disclosure, there is provided a mail processing apparatus applied to a customer management system. The apparatus includes:
[0027] A display unit configured to display a new task interface in response to detecting a new task instruction;
[0028] A determination unit configured to determine a target email, a sending mailbox account information, and a recipient mailbox address associated with the currently created task according to operation information on the new task interface;
[0029] An invocation unit configured to, in response to detecting a sending instruction, invoke the target mailbox indicated by the sending mailbox account information to send the target email to the recipient indicated by the recipient mailbox address.
[0030] According to a third aspect of the present disclosure, there is provided an electronic device, the device including: a processor; a memory for storing processor-executable instructions to execute the method according to any one of the embodiments of the present disclosure.
[0031] According to a fourth aspect of the present disclosure, there is provided a computer-readable storage medium having computer program instructions stored thereon, and when the computer program instructions are executed by a processor, the method according to any one of the embodiments of the present disclosure is implemented.
[0032] The technical solution provided by the present disclosure may include the following beneficial effects: in the case of detecting a new task instruction, displaying a new task interface; determining a target email, a sending mailbox account information, and a recipient mailbox address associated with the currently created task according to operation information on the new task interface; and in the case of detecting a sending instruction, invoking the target mailbox indicated by the sending mailbox account information to send the target email to the recipient indicated by the recipient mailbox address. For users using the customer management system, in the case of having a need to send an email, there is no need to perform an operation of switching from the customer management system to the mailbox application, nor is it necessary to copy the mailbox addresses of one or more recipients in the customer management system to the mailbox application, which can effectively simplify the user operation and thus improve the user processing efficiency.
[0033] It should be understood that the above general description and subsequent detailed description are merely exemplary and explanatory, and do not limit the present disclosure. Description of the Drawings
[0034] The accompanying drawings here are incorporated into and form a part of this specification, showing embodiments consistent with the present disclosure, and are used together with the specification to explain the technical solutions of the present disclosure.
[0035] Figure 1 It is a flowchart of a mail processing method shown according to an exemplary embodiment of the present disclosure.
[0036] Figure 2 It is a schematic diagram of a mail template in a new task interface shown according to an exemplary embodiment of the present disclosure.
[0037] Figure 3 It is a schematic diagram of mail settings in a new task interface shown according to an exemplary embodiment of the present disclosure.
[0038] Figure 4 It is a schematic diagram of a task management interface shown according to an exemplary embodiment of the present disclosure.
[0039] Figure 5 It is an interaction schematic diagram shown according to an exemplary embodiment of the present disclosure.
[0040] Figure 6 It is a schematic diagram of a mail processing apparatus provided by at least one embodiment of the present disclosure.
[0041] Figure 7 It is a schematic diagram of the structure of an electronic device shown according to an exemplary embodiment of the present disclosure. Detailed implementation manners
[0042] Here, the exemplary embodiments will be described in detail, and the examples are shown in the accompanying drawings. When the following description refers to the accompanying drawings, unless otherwise indicated, the same numbers in different drawings represent the same or similar elements. The implementation manners described in the following exemplary embodiments do not represent all implementation manners consistent with the present disclosure. On the contrary, they are merely examples of devices and methods consistent with some aspects of the present disclosure as detailed in the appended claims.
[0043] The terms used in the present disclosure are only for the purpose of describing specific embodiments and are not intended to limit the present disclosure. The singular forms "a", "the", and "said" used in the present disclosure and the appended claims are also intended to include the plural forms unless the context clearly indicates otherwise. It should also be understood that the term "and / or" as used herein refers to and includes any or all possible combinations of one or more of the associated listed items.
[0044] It should be understood that although the terms first, second, third, etc. may be used in this disclosure to describe various information, such information should not be limited to these terms. These terms are only used to distinguish information of the same type from each other. For example, without departing from the scope of this disclosure, the first information may also be referred to as the second information, and similarly, the second information may also be referred to as the first information. Depending on the context, the word "if" as used herein may be interpreted as "when" or "while" or "in response to determining".
[0045] A customer management system is a tool for managing and maintaining customer relationships. It helps users better understand customer needs, provide personalized services, and strengthen customer relationship management by integrating and consolidating various customer data (such as contact information, interaction records, historical records, etc.).
[0046] In work, users usually need to send emails to multiple eligible customers simultaneously. In the related art, users need to add the email addresses of each customer to the recipients. When the number of eligible customers is relatively large, users need to switch between the customer management system and the email multiple times, consuming a lot of time.
[0047] In view of this, the embodiments of this disclosure provide an email processing method that embeds the email into the customer management system, enabling users to perform email sending operations in the customer management system and improving the work efficiency of users.
[0048] The following embodiments will describe the email processing method provided by this disclosure in conjunction with the accompanying drawings.
[0049] Figure 1 is a flowchart of an email processing method shown by this disclosure according to an exemplary embodiment. As Figure 1 shown, the email processing method may include the following steps 101 to 103.
[0050] In step 101, in response to detecting a new task instruction, display a new task interface.
[0051] The customer management system provides a new task function for the user, that is, a new task control is set in the customer management system. When it is detected that the user clicks the new task control, it is determined that a new task instruction is detected. When a new task instruction is detected, a pre-set new task interface is displayed on the user interface. The new task interface includes prompt information for guiding the user to create a new task, such as the task name, etc.
[0052] Those skilled in the art should understand that the display manner of the new task interface and the prompt information on the new task interface can be set according to actual needs, and this embodiment does not limit this.
[0053] It should be noted that the task in this embodiment can be understood as sending emails to multiple recipients who meet the requirements, and the requirements here can be set according to actual needs. For example, in a multi-round promotion scenario, Task 1 can be used to send emails to one or more objects that meet the first-round promotion conditions, and Task 2 can be used to send emails to one or more objects that meet the second-round promotion conditions.
[0054] In step 102, according to the operation information on the new task interface, determine the target email, the sending mailbox account information, and the recipient mailbox addresses associated with the currently created task.
[0055] Users using the customer management system can, according to the prompt information on the new task interface, input and / or select the information for creating a new task, that is, they can input the content that meets the prompts of the prompt information in the input box according to the prompt information on the new task interface, or select the options that meet the expectations from the selectable options provided on the new task interface. In this embodiment, the content input and / or selected by the user on the new task interface according to the prompt information is referred to as operation information.
[0056] Obtain the operation information of the user on the new task interface, and determine the target email to be sent by the currently created task, the sending mailbox account information (i.e., the sender's mailbox address) for sending the target email, and one or more recipient mailbox addresses.
[0057] In step 103, in response to detecting a sending instruction, call the target mailbox indicated by the sending mailbox account information to send the target email to the recipient indicated by the recipient mailbox address.
[0058] After the user creates a new task according to the prompt information on the new task interface, they can click the send control. When the customer management system detects the sending instruction issued by the user, it will call the target mailbox indicated by the sending mailbox account information to perform the operation of sending the target email to the recipient.
[0059] In this embodiment, the mailbox is embedded in the customer management system in the form of a plugin. After the user creates a new task in the customer management system, the customer management system will call the mailbox to implement the function of sending emails. For users using the customer management system, in the case of having a need to send emails, there is no need to perform the operation of switching from the customer management system to the mailbox application, nor to copy the mailbox addresses of one or more recipients in the customer management system to the mailbox application, which can effectively simplify the user operation and thus improve the user processing efficiency.
[0060] In some marketing scenarios, it is usually possible to send emails to customers who meet the basic conditions and screen potential customers based on the customers' responses to the emails. Generally, the number of customers who meet the basic conditions is relatively large, such as tens of thousands or hundreds of thousands. In this disclosure, an event of sending the same email to one or more customers is called a task. Assuming the number of customers is 10,000, sending invitations to these 10,000 customers is one task. Through this disclosure, in the customer management system, the process of creating a new task can achieve the goal of sending emails to specified customers, which can save the time for users to send emails and improve work efficiency.
[0061] The operation information on the new task creation interface may include the input email subject, email body, task name, inventor information, respondent email address, and / or recipient screening conditions, etc. In the following embodiments, the process of determining the target email, sending mailbox account information, and recipient email address associated with the currently created task based on the operation information on the new task creation interface will be described in conjunction with the drawings and examples.
[0062] From the perspective of interface design, the information required for creating a new task can be divided into multiple parts according to functions, such as the email content editing part, email settings part, and recipient part, and each part is respectively arranged on the new task creation interface.
[0063] In the case where the operation information includes the input email subject and email body, the determining of the target email associated with the currently created task according to the operation information on the new task creation interface may include: determining the target email associated with the currently created task according to the email subject and the email body input on the new task creation interface.
[0064] Figure 2 This is a schematic diagram of an email template in the new task creation interface shown in an exemplary embodiment of this disclosure. As Figure 2 shown, a preset email template is displayed on the new task creation interface. The email template includes an email subject and an email body. Obtain the email subject and email body input by the user in the email template, and generate the target email to be sent for the currently created task according to the input email subject and email body.
[0065] To improve the timeliness of email sending, the customer management system can provide users with preset email templates. Through the email template, the format and content of the email can be predefined, which can reduce user operations and improve efficiency. The new task creation interface also includes a personalized configuration function, that is, it allows customizing the content and attachments of the email according to the attributes and preferences of the recipient to provide a better user experience and personalized service.
[0066] Figure 2The entire content of the new task interface is displayed in a page-turning manner. In addition, it can also be displayed in a scrolling manner, which is not limited in this disclosure.
[0067] When the operation information includes the input task name, sender information, and recipient screening conditions, determining the email account information and recipient email address associated with the currently created task based on the operation information on the new task interface may include: determining the task name entered on the new task interface as the task name of the currently created task; determining the sending email account information associated with the currently created task according to the sender information selected on the new task interface; and determining the recipient email address associated with the currently created task according to the recipient screening conditions selected on the new task interface.
[0068] The new task interface includes prompt information for indicating the input of the task name, prompt information for indicating the input of the inventor information, and prompt information for indicating the input of the recipient screening conditions. Different tasks can be distinguished and managed through the task name.
[0069] The customer management system supports users to bind multiple email boxes, such as Microsoft Outlook, Gmail, etc. When the user binds multiple email boxes, the user can select the sender email address used to send the currently created task from the multiple bound email boxes in the new task interface, that is, the sending email account information can be determined through the sender information, and the target email corresponding to the currently created task is sent using the target email indicated by the sending email account information.
[0070] In this embodiment, the target customer for the currently created task can be screened from the customer information managed by the customer management system according to the recipient screening conditions checked by the user, and the email address of the target customer is determined as the recipient email address.
[0071] Figure 3 This is a schematic diagram of email settings in the new task interface shown by the present disclosure according to an exemplary embodiment, as Figure 3 shown, the new task interface includes prompt information for prompting the input of the task name, prompt information for prompting the selection or input of the sender name, and recipient screening condition prompt information for screening the recipient.
[0072] In one example, determining the recipient email address associated with the currently created task according to the recipient filtering condition selected on the new task interface may include: receiving the filtering method selected on the new task interface, and displaying the recipient filtering condition corresponding to the filtering method; filtering target customers that meet the recipient filtering condition selected by the user from the pre-stored customer information; and determining the email address of the target customer as the recipient email address associated with the currently created task.
[0073] In this embodiment, target customers, i.e., recipients, can be filtered through recipient filtering conditions in different dimensions. For example, Figure 3 as shown, eligible target customers can be filtered by company name, or by user portraits, or by custom filtering conditions, i.e., advanced filtering, to select eligible target customers.
[0074] In some embodiments, the email address for the recipient to reply to the email can be specified. In this embodiment, the email address used to receive the recipient's reply email is referred to as the reply person email address. The reply person email address can also be one or more pre-bound email addresses, and the reply person email address can be selected as needed when creating a new task.
[0075] That is to say, the operation information further includes the input reply person email address; the method further includes:
[0076] Determining the email address of the reply person input on the new task interface as the email address for receiving the reply emails from each recipient in the new task.
[0077] When the field content corresponding to the reply person email address field is obtained in the new task interface, the field content, i.e., the reply person email address, can be added to the email body in a preset format.
[0078] In some embodiments, the send instruction includes an immediate send instruction and a scheduled send instruction; in this case, in response to detecting the send instruction, invoking the target email indicated by the send email account information to send the target email to the recipient indicated by the recipient email address may include:
[0079] In response to detecting the immediate send instruction, invoking the target email indicated by the send email account information to send the target email to the recipient indicated by the recipient email address;
[0080] In response to detecting the scheduled send instruction, invoking the target email indicated by the send email account information to obtain the send time indicated by the scheduled send instruction, and when the send time is reached, sending the target email to the recipient indicated by the recipient email address.
[0081] The immediate sending function and the scheduled sending function provided by this embodiment can meet the different needs of users.
[0082] In the case of a large number of recipients, such as hundreds of thousands of recipients, the timeliness of sending a large number of emails can be ensured through email queue management. That is, the customer management system can add the emails to be sent to a queue and queue them according to the priority and time sequence. For example, emails in tasks with the number of recipients less than the set value can be sent first. When it is detected that the current time reaches the sending time indicated by any scheduled sending instruction, the emails indicated by the scheduled sending instruction are preferentially processed.
[0083] The customer management system can add the email sending operation to an asynchronous task for processing to save the response time and improve the throughput of the system. Through the asynchronous task, the email sending process can be optimized, enabling the customer management system to process a large number of emails faster and respond to other tasks and requests in a timely manner.
[0084] For users using the customer management system, multiple tasks can be created, and each task is used to send target emails to one or more recipients. The customer management system can obtain and display the execution status of each task to the user. That is to say, the customer management system also includes a task management function. Therefore, the method further includes: in response to detecting a task management instruction, displaying a task management interface, where the task management interface includes tasks, the current status of the tasks, and the processing status of the target emails in the tasks.
[0085] Among them, the current status of the task can include sending, sent, or sending failure. "Sending" means that emails are being sent to each recipient in the current task; "sent" means that emails have been sent to all recipients in the current task; "sending failure" means that the task cannot be normally executed due to reasons such as not screening out eligible recipients or system failures.
[0086] After the task is created, the association relationship between the task and the emails sent to each recipient in the task can be obtained, and through the association relationship, the processing status of each recipient in the task for the target email can be counted. Figure 4 It is a schematic diagram of a task management interface shown by the present disclosure according to an exemplary embodiment, as Figure 4 shown, the processing status of the target email can include the number of sent emails, the number of delivered emails, the number of opened emails, and the number of replied emails, etc.
[0087] According to the association relationship between the task and each email, the detailed situation of each email can be viewed. For example, as Figure 4As shown, in the task management interface, each task corresponds to a query details control. Through this control, the user can enter the email page to view the details of each email.
[0088] To illustrate the present disclosure more clearly, the following embodiments will illustrate the present disclosure through the interaction between the customer management system and the email in a marketing scenario.
[0089] Figure 5 is an interaction schematic diagram shown by the present disclosure according to an exemplary embodiment. As Figure 5 shown, in step 501, the customer management system receives a new marketing task instruction;
[0090] In step 502, the customer management system filters target customers according to the new marketing task instruction through label filtering conditions.
[0091] In step 503, the customer management system calls the email to send an email to the target customer.
[0092] In step 504, the email executes the operation of sending an email to the target customer.
[0093] In step 505, the email synchronizes and sends the progress to the customer management system.
[0094] In step 506, the customer management system updates the status of the marketing task according to the sending progress synchronized by the email and notifies the user.
[0095] In step 507, when the email receives the email, step 508 is executed.
[0096] In step 508, the email sends a received email notification to the customer management system. The received email can be a reply from the customer to the sent email.
[0097] In step 509, when the customer management system receives the received email notification sent by the email, it updates the status of the marketing task and notifies the user.
[0098] From the above example, it can be seen that the user can complete the operation of sending an email through the customer management system, and can query the current status of the task through the task management function in the customer management system, saving the user's operation of switching systems and counting the email status in the task.
[0099] Corresponding to the embodiment of the foregoing method, the present disclosure also provides an embodiment of a device and a terminal to which the device is applied.
[0100] Figure 6 is a schematic diagram of an email processing device provided by at least one embodiment of the present disclosure. As Figure 6 shown, the email processing device applied to the customer management system includes:
[0101] A display unit 601, configured to display a new task interface in response to detecting a new task instruction;
[0102] A determination unit 602, configured to determine a target email, sender email account information, and recipient email address associated with the currently created task according to operation information on the new task interface;
[0103] An invocation unit 603, configured to, in response to detecting a send instruction, invoke the target email indicated by the sender email account information to send the target email to the recipient indicated by the recipient email address.
[0104] In some embodiments, the operation information includes an input task name, sender information, and recipient filtering conditions; the determination unit 602 is specifically configured to:
[0105] Determine the task name entered on the new task interface as the task name of the currently created task;
[0106] Determine the sender email account information associated with the currently created task according to the sender information selected on the new task interface;
[0107] Determine the recipient email address associated with the currently created task according to the recipient filtering conditions selected on the new task interface.
[0108] In some embodiments, the send instruction includes an immediate send instruction and a scheduled send instruction; the invocation unit 603 is specifically configured to:
[0109] In response to detecting an immediate send instruction, invoke the target email indicated by the sender email account information to send the target email to the recipient indicated by the recipient email address;
[0110] In response to detecting a scheduled send instruction, invoke the target email indicated by the sender email account information to obtain the send time indicated by the scheduled send instruction, and send the target email to the recipient indicated by the recipient email address when the send time is reached.
[0111] Figure 7 It is a schematic structural diagram of an electronic device provided by at least one embodiment of the present disclosure. As Figure 7 shown, the electronic device includes a memory and a processor. The memory is used to store computer instructions that can be run on the processor, and the processor is used to implement the email processing method described in any embodiment of the present disclosure when executing the computer instructions.
[0112] At least one embodiment of the present disclosure further provides a computer-readable storage medium, on which a computer program is stored. When the program is executed by a processor, the email processing method described in any one of the present disclosures is implemented.
[0113] Those skilled in the art should understand that one or more embodiments of the present disclosure may be provided as a method, a system, or a computer program product. Therefore, one or more embodiments of the present disclosure may take the form of a complete hardware embodiment, a complete software embodiment, or an embodiment combining software and hardware aspects. Moreover, one or more embodiments of the present disclosure may take the form of a computer program product implemented on one or more computer-usable storage media (including but not limited to disk storage, CD-ROM, optical storage, etc.) that contain computer-usable program code.
[0114] "And / or" in the present disclosure means at least one of the two. For example, "A and / or B" includes three scenarios: A, B, and "A and B".
[0115] The above description is only a preferred embodiment of one or more embodiments of the present disclosure, and is not intended to limit one or more embodiments of the present disclosure. Any modifications, equivalent replacements, improvements, etc. made within the spirit and principle of one or more embodiments of the present disclosure shall be included within the scope of protection of one or more embodiments of the present disclosure.
Claims
1. A mail processing method, characterized in that, Applied to a customer management system, the method includes: In response to detecting a new task instruction, display a new task interface; According to the operation information on the new task interface, determine the target email, the sending email account information, and the recipient email address associated with the currently created task; In response to detecting a sending instruction, call the target email indicated by the sending email account information to send the target email to the recipient indicated by the recipient email address.
2. The method according to claim 1, wherein The operation information includes the input email subject and email body; The step of determining the target email associated with the currently created task according to the operation information on the new task interface includes: Determine the target email associated with the currently created task according to the input email subject and email body on the new task interface.
3. The method according to claim 1, wherein The operation information includes the input task name, sender information, and recipient filtering conditions; The step of determining the email account information and the recipient email address associated with the currently created task according to the operation information on the new task interface includes: Determine the task name entered on the new task interface as the task name of the currently created task; According to the sender information selected on the new task interface, determine the sending email account information associated with the currently created task; According to the recipient filtering conditions selected on the new task interface, determine the recipient email address associated with the currently created task.
4. The method according to claim 3, wherein The step of determining the recipient email address associated with the currently created task according to the recipient filtering conditions selected on the new task interface includes: Receive the selected filtering method on the new task interface and display the recipient filtering conditions corresponding to the filtering method; Filter the target customers that meet the recipient filtering conditions selected by the user from the pre-stored customer information; Determine the email address of the target customer as the recipient email address associated with the currently created task.
5. The method according to claim 3, wherein The operation information further includes the input reply person email address; the method further includes: Determine the email address entered on the new task interface as the email address for receiving the reply emails from each recipient in the new task.
6. The method according to claim 1, wherein The sending instruction includes an immediate sending instruction and a scheduled sending instruction; The step of, in response to detecting a sending instruction, calling the target email indicated by the sending email account information to send the target email to the recipient indicated by the recipient email address includes: In response to detecting an immediate sending instruction, call the target email indicated by the sending email account information to send the target email to the recipient indicated by the recipient email address; In response to detecting a scheduled sending instruction, call the target email indicated by the sending email account information to obtain the sending time indicated by the scheduled sending instruction, and when the sending time is reached, send the target email to the recipient indicated by the recipient email address.
7. The method according to claim 1, wherein The method further includes: In response to detecting a task management instruction, a task management interface is displayed, where the task management interface includes a task and the current status of the task, as well as the processing status of the target email in the task.
8. A mail processing device, characterized in that, Applied to a customer management system, the device includes: A display unit, configured to display a new task interface in response to detecting a new task instruction; A determination unit, configured to determine a target email, a sending email account information, and a recipient email address associated with the currently newly created task according to the operation information on the new task interface; An invocation unit, configured to, in response to detecting a sending instruction, invoke the target email box indicated by the sending email account information to send the target email to the recipient indicated by the recipient email address.
9. An electronic device, characterized in that, The device includes: A processor; A memory for storing processor-executable instructions to execute the method according to any one of claims 1 to 7.
10. A computer-readable storage medium storing computer program instructions thereon, characterized in that, When the computer program instructions are executed by the processor, the method according to any one of claims 1 to 7 is implemented.