Bank aged intelligent service guiding system

Abstract

The invention, which relates to the technical field of financial equipment, provides an intelligent service guiding system for aging of a bank, comprising a central control module, and a registration module, a registration monitoring module, an interaction module, a path guiding module and a light guiding module which are in communication connection with the central control module. The registration monitoring module and the interaction module cooperate to reduce the difficulty of the old people to obtain information, and the path guiding module and the light guiding module effectively guide the old people to complete the whole business handling process through light prompt. The system effectively improves the business handling efficiency and experience of old people.

Description

Technical Field

[0001] The present invention relates to the technical field of financial equipment, and in particular to a bank's aging-friendly intelligent service guidance system. Background Art

[0002] Existing banking systems often lack specialized design for seniors, leaving them facing numerous inconveniences when conducting banking transactions. For example, during registration and transaction processing, elderly individuals may struggle to navigate conventional user interfaces with small fonts and dense information due to diminished vision and operational abilities. They can also easily become disoriented, unsure of their next steps. These issues not only reduce efficiency and experience for seniors but also increase operational costs and management complexity for banking services. Summary of the Invention

[0003] The purpose of the present invention is to provide a bank aging-friendly intelligent service guidance system to solve the technical problem of unclear guidance for the elderly during business processes in the prior art.

[0004] In order to solve the above problems, the present invention relates to a bank aging-friendly intelligent service guidance system that adopts the following technical solutions: The present invention provides an aging-friendly intelligent service guidance system for banks, comprising a central control module, a registration module connected to the central control module, a registration monitoring module, an interaction module, a path guidance module, and a lighting guidance module. The registration module is used to identify customer information, receive customer business processing information, and send customer information and business processing information to the central control module; The registration monitoring module includes a camera that is connected to the central control module. The camera is used to continuously capture customer behavior and transmit it to the central control module. The central control module determines whether to intervene based on the customer behavior to control the operation of the interaction module. The interactive module includes a voice broadcast unit and a large font interactive interface. The voice broadcast unit is used to perform voice broadcasts during any operation step of the business process, and the large font interactive interface is used to enlarge the interface. The route guidance module includes a floor projection device and a prompt system that are communicatively connected to the central control module. The floor projection device illuminates a guiding light on the indoor floor from the registration area to the rest area according to the instructions of the central control module, guiding customers who have completed registration to the rest area. The prompt system notifies the guide to bring the corresponding customer business form according to the instructions of the central control module, and the floor projection device illuminates a guiding light on the indoor floor corresponding to the customer rest area according to the instructions of the central control module, guiding the guide to assist the customer in filling in the information. The light guidance module includes an LED light set on the window. After the customer calls the number, the light guidance module controls the LED light of the corresponding window according to the instruction of the central control module. The central control module is used to receive and process information sent by each module, and send control instructions to each module based on the processing results.

[0005] Preferably, it also includes a status monitoring module that is communicatively connected to the central control module. The status monitoring module includes a pressure sensor and a heart rate monitoring device built into the seat, which is used to collect the customer's heart rate and body movement frequency data in real time. When the collected data exceeds the preset threshold, the guide's wristband is triggered to vibrate and alarm to ask the customer whether he needs help.

[0006] Preferably, it also includes a linkage module that is communicatively connected to the central control module. The linkage module includes a family account binding unit. The customer's family members bind their family accounts through the bank app, and the system automatically pushes the business processing progress to the family members. When the status monitoring module activates the health warning, the linkage module simultaneously sends a text message with detailed information to the family members.

[0007] The beneficial effects of the present invention are as follows: The present invention provides an elderly-friendly intelligent service guidance system for banks. The difference from the existing technology is that the voice broadcast and large-font interactive interface reduce the difficulty for the elderly to obtain information, and the path guidance module and the light guidance module clearly guide the elderly to complete the business processing process through light prompts. BRIEF DESCRIPTION OF THE DRAWINGS

[0008] In order to more clearly illustrate the technical solutions of the embodiments of the present invention, the following briefly introduces the drawings required for use in the embodiments: Figure 1 This is a flowchart of a banking aging-friendly intelligent service guidance system. DETAILED DESCRIPTION

[0009] In order to make the technical purpose, technical solution and beneficial effects of the present invention more clear, the technical solution of the present invention is further described below in conjunction with the accompanying drawings and specific embodiments.

[0010] The present invention provides an aging-friendly intelligent service guidance system for banks, comprising a central control module, a registration module connected to the central control module, a registration monitoring module, an interaction module, a path guidance module, and a lighting guidance module. The registration module is used to identify customer information, receive customer business processing information, and send customer information and business processing information to the central control module; The registration monitoring module includes a camera that is connected to the central control module. The camera is used to continuously capture customer behavior and transmit it to the central control module. The central control module determines whether to intervene based on the customer behavior to control the operation of the interaction module. The interactive module includes a voice broadcast unit and a large font interactive interface. The voice broadcast unit is used to perform voice broadcasts during any operation step of the business process, and the large font interactive interface is used to enlarge the interface. The route guidance module includes a floor projection device and a prompt system that are communicatively connected to the central control module. The floor projection device illuminates a guiding light on the indoor floor from the registration area to the rest area according to the instructions of the central control module, guiding customers who have completed registration to the rest area. The prompt system notifies the guide to bring the corresponding customer business form according to the instructions of the central control module, and the floor projection device illuminates a guiding light on the indoor floor corresponding to the customer rest area according to the instructions of the central control module, guiding the guide to assist the customer in filling in the information. The status monitoring module includes a pressure sensor and heart rate monitoring device built into the seat, which is used to collect the customer's heart rate and body movement frequency data in real time. When the collected data exceeds the preset threshold, the guide's wristband vibrates and alarms to ask the customer whether he needs help.

[0011] The linkage module includes a family account binding unit. The customer's family members bind their family accounts through the bank app, and the system automatically pushes the business processing progress to the family members. When the status monitoring module activates the health warning, the linkage module simultaneously sends a text message with detailed information to the family members.

[0012] The light guidance module includes an LED light set on the window. After the customer calls the number, the light guidance module controls the LED light of the corresponding window according to the instruction of the central control module. The central control module is used to receive and process information sent by each module, and send control instructions to each module based on the processing results.

[0013] The boot method is: When an elderly person enters a bank to conduct business, in the registration area, the registration module quickly identifies the customer information through ID card recognition or face recognition, receives the business processing information selected by the elderly person, and sends this information to the central control module.

[0014] A camera connected to the central control module is used to continuously capture customer behavior and transmit it to the central control module. The central control module determines whether to intervene based on the customer behavior. If intervention is required, the interactive module controls the operation of the interactive module. The interactive module uses the voice broadcast unit to broadcast voice at any operation step of the business process, and enlarges the interface through the large font interactive interface to adapt it to viewing. After completing the registration, the ground projection device lights up the guiding light from the registration area to the rest area on the indoor floor according to the instructions of the central control module. The elderly follow the light to the exclusive seating area in the rest area. The guiding light can correspond to any seat in the specific exclusive seating area to facilitate the identification of passengers. At the same time, the prompt system notifies the guide to bring the corresponding customer business form by voice or vibration according to the instructions of the central control module. The ground projection device again lights up the guiding light corresponding to the customer's rest seat on the indoor floor according to the instructions of the central control module, guiding the guide to assist the customer in filling in the business information. The guiding light can be set as an LED light above the seat. Any exclusive seat corresponds to a different LED light, and the LED light is communicated with the central control module.

[0015] The elderly chair is equipped with a status monitoring module that communicates with the central control module. The seat's built-in pressure sensor and heart rate monitoring device are used to collect the customer's heart rate and body movement frequency data in real time. When the collected data exceeds the preset threshold, the guide's wristband is triggered to vibrate and alarm to ask the customer if he needs help. Through the linkage module connected to the central control module and the family account binding unit, the customer's family members can bind their family accounts through the bank app. The system automatically pushes the business processing progress to the family members. When the status monitoring module activates the health warning, the linkage module simultaneously sends a text message with detailed information to the family members.

[0016] When it's the senior's turn to conduct business, the central control module sends a command to the lighting guidance module, illuminating the corresponding window's LED light, clearly directing the senior to proceed. Throughout the entire transaction process, the central control module coordinates the work of various modules, ensuring stable and efficient system operation and providing high-quality, age-friendly banking services for seniors. Finally, it should be noted that the above embodiments are only used to illustrate and not to limit the technical solutions of the present invention. Any equivalent substitutions of the present invention and any modifications or partial substitutions that do not depart from the spirit and scope of the present invention should be included in the scope of protection of the claims of the present invention.

Claims

1. A bank-based elderly-friendly intelligent service guidance system, characterized by: It includes a central control module, a registration module connected to the central control module, a registration monitoring module, an interaction module, a path guidance module, and a lighting guidance module: The registration module is used to identify customer information, receive customer business processing information, and send customer information and business processing information to the central control module; The registration monitoring module includes a camera that is connected to the central control module. The camera is used to continuously capture customer behavior and transmit it to the central control module. The central control module determines whether to intervene based on the customer behavior to control the operation of the interaction module. The interactive module includes a voice broadcast unit and a large font interactive interface. The voice broadcast unit is used to perform voice broadcasts during any operation step of the business process, and the large font interactive interface is used to enlarge the interface. The route guidance module includes a floor projection device and a prompt system that are communicatively connected to the central control module. The floor projection device illuminates a guiding light on the indoor floor from the registration area to the rest area according to the instructions of the central control module, guiding customers who have completed registration to the rest area. The prompt system notifies the guide to bring the corresponding customer business form according to the instructions of the central control module, and the floor projection device illuminates a guiding light on the indoor floor corresponding to the customer rest area according to the instructions of the central control module, guiding the guide to assist the customer in filling in the information. The light guidance module includes an LED light set on the window. After the customer calls the number, the light guidance module controls the LED light of the corresponding window according to the instruction of the central control module. The central control module is used to receive and process information sent by each module, and send control instructions to each module based on the processing results.

2. The bank's aging-friendly intelligent service guidance system according to claim 1 is characterized in that: It also includes a status monitoring module that is communicated with the central control module. The status monitoring module includes a pressure sensor and a heart rate monitoring device built into the seat, which is used to collect the customer's heart rate and body movement frequency data in real time. When the collected data exceeds the preset threshold, the guide's wristband vibrates and alarms to ask the customer whether he needs help.

3. The bank's aging-friendly intelligent service guidance system according to claim 2 is characterized in that: It also includes a linkage module that communicates with the central control module. The linkage module includes a family account binding unit. The customer's family members bind their family accounts through the bank app, and the system automatically pushes the business processing progress to the family members. When the status monitoring module activates the health warning, the linkage module simultaneously sends a text message with detailed information to the family members.

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