Clothes processing equipment operation guiding method, device and equipment and storage medium

Abstract

The invention belongs to the technical field of electric appliances, and particularly relates to a clothes processing equipment operation guiding method and device, equipment and a storage medium, an operation instruction sent by a user and the operation frequency of the operation instruction sent by the user within a first preset duration are obtained in real time, the end moment of the first preset duration is the current moment, and the operation instruction sent by the user is sent by the user within the first preset duration. Determining a target operation stage corresponding to the operation instruction according to the operation instruction, determining whether to call stage guide information corresponding to the target operation stage according to the operation frequency and the target operation stage, and if the stage guide information corresponding to the target operation stage is determined to be called, determining that the stage guide information corresponding to the target operation stage is called. If yes, the stage guiding information is sent to a user terminal corresponding to the user and / or a user operation interface of clothes processing equipment; according to the method, the user operation efficiency is improved, and the user experience is improved.

Description

Technical Field

[0001] The present application belongs to the field of electrical appliance technology, and specifically relates to a method, device, equipment and storage medium for guiding the operation of a clothing processing device. Background Art

[0002] As clothes processing equipment is updated and iterated, clothes processing equipment has higher flexibility, and users can adjust programs, parameters and functions, etc. However, when clothes processing equipment has many additional functions, users may make mistakes in some steps, resulting in failure to process clothes properly.

[0003] Prior art uses a "hearing, seeing, and touching" operating guide system within clothing processing equipment. This system uses a combination of hearing, vision, and touch to provide guidance to users throughout the entire process of using the clothing processing equipment—before, during, and after use. This naturally integrates guidance into the user's overall experience. Furthermore, after becoming proficient in use, users can select a memory mode to perform quick, automated operations, skipping the process of setting or selecting processing parameters, thereby enhancing the intelligence of the clothing processing equipment.

[0004] However, most users have experience in operating clothes treating devices. This method provides guidance for each operation step, which prolongs the time it takes for users to operate the clothes treating devices, thereby reducing user experience. Summary of the Invention

[0005] The present application provides a method, apparatus, device and storage medium for guiding the operation of a clothing treatment device, so as to solve the problem of low efficiency of users in operating the clothing treatment device.

[0006] In a first aspect, the present application provides a method for guiding the operation of a clothes processing device, comprising:

[0007] Acquire in real time an operation instruction sent by a user and the number of times the user sends the operation instruction within a first preset time period, where the end time of the first preset time period is the current time;

[0008] According to the operation instruction, determining a target operation stage corresponding to the operation instruction;

[0009] determining, based on the number of operations and the target operation stage, whether to retrieve stage guidance information corresponding to the target operation stage;

[0010] If it is determined to retrieve the stage guidance information corresponding to the target operation stage, the stage guidance information is sent to the user terminal corresponding to the user and / or the user operation interface of the clothing processing device.

[0011] Optionally, determining whether to retrieve stage guidance information corresponding to the target operation stage according to the number of operations and the target operation stage includes:

[0012] Determining whether the number of operations is greater than a preset number;

[0013] When the number of operations is greater than the preset number, determining to retrieve the stage guidance information corresponding to the target operation stage;

[0014] When the number of operations is not greater than the preset number, the duration of the stay in the target operation stage is obtained, and according to the duration, it is determined whether to retrieve the stage guidance information corresponding to the target operation stage.

[0015] Optionally, the determining and retrieving stage guidance information corresponding to the target operation stage includes:

[0016] generating a call request and sending the call request to the user terminal and / or the user operation interface of the laundry processing device, wherein the call request is used to instruct to retrieve the stage guidance information corresponding to the target operation stage;

[0017] Acquire call information fed back from the user operation interface of the user terminal and / or the clothing processing device, and retrieve stage guidance information corresponding to the target operation stage when the call information indicates confirmation of the call.

[0018] Optionally, determining whether to retrieve stage guidance information corresponding to the target operation stage according to the stay duration includes:

[0019] Determining whether the stay duration is greater than a second preset duration, where the second preset duration is greater than the first preset duration;

[0020] If so, determine to retrieve the stage guidance information corresponding to the target operation stage.

[0021] Optionally, before obtaining in real time the operation instruction sent by the user and the number of times the user sends the operation instruction within the first preset time period, the method further includes:

[0022] obtaining a processing program of the clothes processing device;

[0023] determining a plurality of operation stages of the laundry processing device according to the processing program;

[0024] Obtaining guidance information of the clothes processing device;

[0025] The guidance information is split according to the operation stage to obtain stage guidance information, where the stage guidance information is used to indicate guidance information with an operation stage identifier.

[0026] Optionally, after sending the stage guidance information to the user terminal corresponding to the user and / or the user operation interface of the clothing processing device, the method further includes:

[0027] Acquiring a feedback operation instruction, where the feedback operation instruction is an operation instruction input by the user in response to the stage guidance information;

[0028] According to the operation instruction and the feedback operation instruction, the processing parameters of the clothes processing device are determined, and the clothes processing device is controlled to process the clothes to be processed.

[0029] In a second aspect, the present application provides an operation guidance device for a clothes processing device, comprising:

[0030] An acquisition module, configured to acquire, in real time, an operation instruction sent by a user and the number of times the user has sent the operation instruction within a first preset time period, where the end time of the first preset time period is the current time period;

[0031] a determination module, configured to determine, based on the operation instruction, a target operation phase corresponding to the operation instruction;

[0032] The determining module is further configured to determine whether to retrieve the stage guidance information corresponding to the target operation stage according to the number of operations and the target operation stage;

[0033] The sending module is configured to send the stage guidance information to the user terminal corresponding to the user and / or the user operation interface of the clothing processing device if it is determined to retrieve the stage guidance information corresponding to the target operation stage.

[0034] Optionally, the clothing processing equipment operation guidance device further includes: a judgment module;

[0035] The judging module is configured to judge whether the number of operations is greater than a preset number;

[0036] The determining module is further configured to determine, when the number of operations is greater than the preset number, to retrieve the stage guidance information corresponding to the target operation stage;

[0037] The acquisition module is further configured to acquire the duration of the target operation phase when the number of operations is not greater than the preset number;

[0038] The determining module is further configured to determine whether to retrieve the stage guidance information corresponding to the target operation stage according to the stay duration.

[0039] Optionally, the clothing processing equipment operation guidance device further includes: a processing module;

[0040] The sending module is further configured to generate a call request and send the call request to the user terminal and / or the user operation interface of the clothing processing device, wherein the call request is used to instruct to retrieve the stage guidance information corresponding to the target operation stage;

[0041] The acquisition module is further configured to acquire call information fed back from a user operation interface of the user terminal and / or the clothing processing device;

[0042] The processing module is configured to retrieve the stage guidance information corresponding to the target operation stage when the calling information indicates confirmation of the calling.

[0043] Optionally, the judgment module is further configured to judge whether the stay duration is greater than a second preset duration, and the second preset duration is greater than the first preset duration;

[0044] The determining module is further configured to determine to retrieve the stage guidance information corresponding to the target operation stage if it is determined that the stay duration is greater than a second preset duration.

[0045] Optionally, the acquisition module is further configured to acquire a processing program of the clothing processing device;

[0046] The determining module is further configured to determine a plurality of operation stages of the laundry processing device according to the processing program;

[0047] The acquisition module is further configured to acquire guidance information of the clothing processing device;

[0048] The processing module is further configured to split the guidance information according to the operation stage to obtain stage guidance information, where the stage guidance information is used to indicate guidance information with an operation stage identifier.

[0049] Optionally, the clothing processing equipment operation guidance device further includes: a control module;

[0050] The acquisition module is further configured to acquire a feedback operation instruction, where the feedback operation instruction is an operation instruction input by the user in response to the stage guidance information;

[0051] The determining module is further configured to determine processing parameters of the clothes processing device according to the operating instruction and the feedback operating instruction;

[0052] The control module is used to control the clothes processing device to process the clothes to be processed.

[0053] In a third aspect, the present application provides a clothing processing device operation guidance device, comprising:

[0054] Memory;

[0055] processor;

[0056] wherein the memory stores computer-executable instructions;

[0057] The processor executes the computer-executable instructions stored in the memory to implement the clothing processing device operation guidance method as described in the first aspect and various possible implementations of the first aspect.

[0058] In a fourth aspect, the present application provides a computer storage medium, characterized in that the computer storage medium stores computer execution instructions, and when the computer execution instructions are executed by a processor, they are used to implement the clothing processing equipment operation guidance method as described in the first aspect and various possible implementations of the first aspect.

[0059] The clothing processing device operation guidance method provided in the present application obtains in real time the operation instructions sent by the user and the number of times the user sends the operation instructions within a first preset time period, the end time of the first preset time period is the current time, and determines the target operation stage corresponding to the operation instruction according to the operation instruction, and determines whether to call the stage guidance information corresponding to the target operation stage according to the number of operations and the target operation stage. If it is determined to call the stage guidance information corresponding to the target operation stage, the stage guidance information is sent to the user terminal corresponding to the user and / or the user operation interface of the clothing processing device; this method improves user operation efficiency and enhances user experience. BRIEF DESCRIPTION OF THE DRAWINGS

[0060] The accompanying drawings, which are incorporated in and constitute a part of this specification, illustrate embodiments consistent with the present application and, together with the description, serve to explain the principles of the present application.

[0061] Figure 1 This is the process of the clothing processing equipment operation guidance method provided by this application Figure 1 ;

[0062] Figure 2 This is the process of the clothing processing equipment operation guidance method provided by this application Figure 2 ;

[0063] Figure 3 This is a structural diagram of the operation guidance device for the clothing processing equipment provided by the present application;

[0064] Figure 4 It is a structural diagram of the clothing processing equipment operation guidance device provided in this application.

[0065] The above drawings illustrate specific embodiments of the present application, which will be described in more detail below. These drawings and the textual description are not intended to limit the scope of the present application in any way, but rather to illustrate the concepts of the present application to those skilled in the art by reference to specific embodiments. DETAILED DESCRIPTION

[0066] To make the objectives, technical solutions, and advantages of this application more clear, the technical solutions in this application will be clearly and completely described below in conjunction with the accompanying drawings. Obviously, the embodiments described are only part of the embodiments of this application, not all of them. Based on the embodiments in this application, all other embodiments obtained by ordinary technicians in this field without making creative efforts are within the scope of protection of this application.

[0067] The terms "first," "second," "third," "fourth," and so forth (if any) in the description and claims of the present invention and the accompanying drawings are used to distinguish similar objects and are not necessarily used to describe a particular order or sequential sequence. It should be understood that the terms used in this manner are interchangeable where appropriate, so that the embodiments of the present invention described herein can, for example, be implemented in sequences other than those illustrated or described herein.

[0068] In the embodiments of this application, words such as "exemplary" or "for example" are used to indicate examples, illustrations, or descriptions. Any embodiment or design described in this application as "exemplary" or "for example" should not be construed as being preferred or advantageous over other embodiments or designs. Rather, the use of words such as "exemplary" or "for example" is intended to present the relevant concepts in a concrete manner.

[0069] As clothes processing equipment is updated and iterated, clothes processing equipment has higher flexibility, and users can adjust programs, parameters and functions, etc. However, when clothes processing equipment has many additional functions, users may make mistakes in some steps, resulting in failure to process clothes properly.

[0070] Existing technology obtains user behavior information and determines the type of operating phase the washing machine is in based on its current state. The system then analyzes the behavior information and, based on the operating phase, determines and outputs corresponding guidance information. It then obtains feedback instructions and, based on the control parameters determined by the instructions, controls the washing machine to complete the preset task. This solves the technical problem of enabling users to seamlessly use a washing machine without reading an instruction manual or receiving specialized training. Users can simply follow real-time instructions to understand the washing machine's operating steps, operating methods, and how to set control parameters, thereby enhancing the user's intelligent experience with the washing machine.

[0071] However, most users have experience in operating clothes treating devices. This method provides guidance for each operation step, which prolongs the time it takes for users to operate the clothes treating devices, thereby reducing user experience.

[0072] In response to the above problems, the clothing processing device operation guidance method provided by the present application obtains the operation instructions sent by the user and the number of times the user sends the operation instructions within a first preset time period in real time, determines the target operation stage corresponding to the operation instruction according to the operation instruction, and determines whether to call the stage guidance information corresponding to the target operation stage according to the number of operations and the target operation stage. If it is determined to call the stage guidance information corresponding to the target operation stage, the stage guidance information is sent to the user terminal corresponding to the user and / or the user operation interface of the clothing processing device; this method improves user operation efficiency and enhances user experience.

[0073] The following specific embodiments describe in detail the technical solution of the present application and how the technical solution of the present application solves the above-mentioned technical problems. The following specific embodiments can be combined with each other, and the same or similar concepts or processes may not be repeated in some embodiments. The embodiments of the present application will be described below in conjunction with the accompanying drawings.

[0074] Figure 1 This is the process of the clothing processing equipment operation guidance method provided by this application Figure 1 The execution subject of this embodiment is, for example, a control system for a clothes processing device. Figure 1 As shown, the operation guidance method of the clothes processing device provided in this embodiment includes:

[0075] S101: Acquire in real time an operation instruction sent by a user and the number of times the user sends the operation instruction within a first preset time period, where the end time of the first preset time period is the current time.

[0076] The operation instruction is used to indicate an instruction for setting a program for the clothes processing device.

[0077] The first preset duration is determined based on the duration of the same historical operation instruction. For example, the first preset duration may be 30 seconds or 50 seconds. This embodiment does not impose any particular limitation on the value of the first preset duration.

[0078] The number of operations refers to the number of times the same operation instruction is sent in actual operation. For example, the number of operations can be 1, 2, or 5.

[0079] Real-time acquisition of the operation instructions and the number of operations within the first preset time period are necessary conditions for accessing the operation instructions of the laundry processing device. By limiting the operation instructions and the number of operations, the user can operate the laundry processing device quickly and accurately, improving the user experience.

[0080] S102: Determine, according to the operation instruction, a target operation phase corresponding to the operation instruction.

[0081] The program setting of the clothes processing device can be divided into multiple operation stages, and each operation stage has at least one operation instruction. Therefore, each operation instruction has a specific target operation stage.

[0082] The multiple operating stages of the laundry processing device include: a pre-start-reservation stage, a pre-start-washing program selection stage, a pre-start-washing parameter setting stage, a pre-start-washing additional function stage, a post-start-reservation stage, a post-start-washing program selection stage, a post-start-washing parameter setting stage, and a post-start-washing additional function stage. This embodiment does not impose any particular restrictions on the settings of these operating stages.

[0083] The operation instructions include: before starting - reservation time (10min, 20min), before starting - washing program selection (smart wash, wool, down, single dehydration), before starting - washing parameter setting - speed (800 rpm, 1000 rpm, 1200 rpm, 1400 rpm, 1600 rpm), before starting - washing parameter setting - water temperature (0℃-60℃), before starting - washing parameter setting - rinse times (1 time, 2 times, 3 times), before starting - washing additional functions (ultraviolet sterilization, fresh wrinkle removal, shake after operation, night After starting - Preset duration (10 minutes, 20 minutes), After starting - Wash program selection (Smart Wash, Wool, Down, Single Dehydration), After starting - Wash parameter setting - Speed ​​(800 rpm, 1000 rpm, 1200 rpm, 1400 rpm, 1600 rpm), After starting - Wash parameter setting - Water temperature (0°C-60°C), After starting - Wash parameter setting - Rinses (1 time, 2 times, 3 times), After starting - Wash additional functions (UV sterilization, fresh wrinkle removal, shake after operation, night wash). This embodiment does not impose any special restrictions on the setting of these operation instructions.

[0084] S103: Determine whether to retrieve stage guidance information corresponding to the target operation stage according to the number of operations and the target operation stage.

[0085] The stage guidance information is used to indicate guidance information of the target operation stage, that is, part of the guidance information.

[0086] The stage guidance information makes it easy for users to quickly find the operating instructions and question answers for the target operation stage, without requiring users to search for the operating instructions and question answers for the target operation stage in the guidance information one by one. Therefore, it can improve the efficiency of users in setting up programs for clothing processing equipment.

[0087] According to the number of operations and the target operation stage, the stage guidance information corresponding to the target operation stage may be retrieved, or the stage guidance information corresponding to the target operation stage may not be retrieved.

[0088] The control system can determine whether to provide stage guidance information based on the number of user operations and the current operation stage. The number of operations can be used to determine the user's familiarity with the operation stage and determine whether to call the stage guidance information. If the number of operations is small, it indicates that the user is familiar with the operation stage, and the control system will automatically omit the stage guidance information. If the number of operations is large, it indicates that the user is not familiar with the operation stage, and the control system will call the stage guidance information to ensure the efficiency of the user's operation.

[0089] S104: If it is determined to retrieve the stage guidance information corresponding to the target operation stage, the stage guidance information is sent to the user terminal corresponding to the user and / or the user operation interface of the clothing processing device.

[0090] Stage guidance information is sent to the user terminal and / or user operation interface of the clothing processing device corresponding to the user to facilitate the user to view the operation instructions and question answers of the target operation stage, so that the user can send correct operation instructions, improve the efficiency of the user's operation settings of the clothing processing device, and ensure the normal operation of the clothing processing device.

[0091] For example: the target operation stage is the pre-start-reservation stage, and the stage guidance information is: you can set the reservation time, the reservation time is 10 minutes, indicating that the timing starts when the start command is received, and the clothing processing equipment starts running after 10 minutes; the reservation time includes: 10 minutes and 20 minutes to choose from, just select one of them.

[0092] The clothing processing device operation guidance method provided in this embodiment obtains in real time the operation instructions sent by the user and the number of times the user sends the operation instructions within a first preset time period, the end time of the first preset time period is the current time, and determines the target operation stage corresponding to the operation instruction according to the operation instruction, and determines whether to call the stage guidance information corresponding to the target operation stage according to the number of operations and the target operation stage. If it is determined to call the stage guidance information corresponding to the target operation stage, the stage guidance information is sent to the user terminal corresponding to the user and / or the user operation interface of the clothing processing device; this method improves user operation efficiency and enhances user experience.

[0093] Figure 2 This is the process of the clothing processing equipment operation guidance method provided by this application Figure 2 .like Figure 2 As shown, this embodiment Figure 1Based on the embodiment, the operation guidance method of the clothes processing device is described in detail. The operation guidance method of the clothes processing device shown in this embodiment includes:

[0094] S201: Acquire a processing program of a clothes processing device.

[0095] The processing program is used to instruct the clothes processing device to perform a clothes processing program.

[0096] For example, a processing program includes: startup (before startup, after startup), reservation duration (10 minutes, 20 minutes), wash program (smart wash, wool, down, single spin), wash parameters (speed: 800 rpm, 1000 rpm, 1200 rpm, 1400 rpm, 1600 rpm; water temperature: 0-60 degrees; rinse times: 1 time, 2 times, 3 times), and additional washing functions (UV sterilization, fresh wrinkle removal, shake after operation, night wash). This embodiment does not impose any special restrictions on the setting of the processing program.

[0097] S202: Determine a plurality of operation stages of the laundry processing device according to the processing program.

[0098] When determining the multiple operating stages for a laundry treatment device, first analyze the entire process and determine the function and purpose of each stage. Then, based on the structure and performance characteristics of the laundry treatment device, develop a corresponding operating flow and break the process down into several stages. Each stage should include specific operating instructions.

[0099] For example: the processing program includes: start (before start, after start), reservation time (10 minutes, 20 minutes), washing program (smart wash, wool, down, single dehydration), washing parameters (speed: 800 rpm, 1000 rpm, 1200 rpm, 1400 rpm, 1600 rpm; water temperature: 0-60 degrees; rinse times: 1 time, 2 times, 3 times), additional washing functions (UV sterilization, refreshing wrinkle removal, shaking after operation, night washing).

[0100] The operation of the clothing processing device is divided into two stages: before startup and after startup. Before startup, the user can operate the reservation time, washing program, washing parameters, and additional washing functions. After startup, the user can also operate the reservation time, washing program, washing parameters, and additional washing functions. Therefore, the operation stages may include: before startup - reservation stage, before startup - washing program selection stage, before startup - washing parameter setting stage, before startup - additional washing function stage, after startup - reservation stage, after startup - washing program selection stage, after startup - washing parameter setting stage, and after startup - additional washing function stage. This embodiment does not impose any special restrictions on the setting of the processing program and operation stages.

[0101] S203: Acquire guidance information of the clothes processing device.

[0102] The guidance information is used to provide operating instructions and answer questions about the clothing processing equipment.

[0103] The method for obtaining the guidance information of the clothes processing device can be: the clothes processing device usually comes with a user manual, which contains instructions for use of the device, maintenance methods, etc. The instructions for use can be sent to the bottom panel of the clothes processing device.

[0104] For example, the guidance information includes: Start - used to start or pause the clothing treatment program; Reservation duration (10 minutes, 20 minutes) - used to reserve clothing treatment, starting from the time the clothing treatment program is started, and can be selected individually; Washing program (Smart Wash, Wool, Down, Single Dehydration) - can be selected according to the type of clothing. If there are multiple types of clothing, Smart Wash can be selected, which can be selected individually; Washing parameters (Speed: 800 rpm, 1000 rpm, 1200 rpm, 1400 rpm, 1600 rpm; Water temperature: 0-60 degrees; Rinses: 1, 2, 3 times) - used to determine the processing parameters for clothing treatment. The speed, water temperature, and number of rinses can be selected individually according to the type of clothing and the degree of dirtiness of the clothing; Washing additional functions (UV sterilization, fresh wrinkle removal, shake after operation, night wash) - one or more of them can be selected according to needs, or no selection is required. This embodiment does not impose any special restrictions on the setting of this guidance information.

[0105] S204: Split the guidance information according to the operation stage to obtain stage guidance information.

[0106] The stage guidance information is used to indicate guidance information with an operation stage identifier.

[0107] The guidance information can be stage-labeled according to the operation stage, and then the stage-labeled guidance information can be split to obtain multiple stage guidance information. By marking and splitting the guidance information, the efficiency and accuracy of users performing complex operations can be improved, and confusion and errors during operation can be reduced.

[0108] For example: the operation stages may include: pre-start-reservation stage, pre-start-washing program selection stage, pre-start-washing parameter setting stage, pre-start-washing additional function stage, post-start-reservation stage, post-start-washing program selection stage, post-start-washing parameter setting stage, and post-start-washing additional function stage.

[0109] The guidance information includes: Start - used to start or pause the clothing treatment program; Reservation time (10 minutes, 20 minutes) - used to reserve clothing treatment, starting from the time the clothing treatment program is started, and can be selected individually; Washing program (smart wash, wool, down, single dehydration) - can be selected according to the type of clothing. If there are multiple types of clothing, you can choose smart wash, which can be selected individually; Washing parameters (speed: 800 rpm, 1000 rpm, 1200 rpm, 1400 rpm, 1600 rpm; water temperature: 0-60 degrees; number of rinses: 1, 2, 3 times) - used to determine the processing parameters for clothing treatment. The speed, water temperature and number of rinses can be selected individually according to the type of clothing and the degree of dirtiness of the clothing; Additional washing functions (UV sterilization, refreshing wrinkle removal, shaking after operation, night wash) - you can select one or more of them according to your needs, or you can not select any.

[0110] The stage guidance information includes: before starting - reservation stage - reservation duration (10 minutes, 20 minutes) - used to make reservations for clothing processing, starting from the time the clothing processing program is started, and can be selected individually; before starting - washing program selection stage - washing program (smart wash, wool, down, single dehydration) - can be selected according to the type of clothing. If there are multiple types of clothing, you can choose smart wash, which can be selected individually; before starting - washing parameter setting stage - washing parameters (speed: 800 rpm, 1000 rpm, 1200 rpm, 1400 rpm, 1600 rpm; water temperature: 0-60 degrees; number of rinses: 1 time, 2 times, 3 times) - used to determine the processing parameters for clothing processing, the speed, water temperature and number of rinses can be selected individually according to the type of clothing and the degree of dirtiness of the clothing; before starting - additional washing function stage - additional washing functions (ultraviolet sterilization, fresh wrinkle removal, shaking after operation, night wash) - you can select one or more of them according to your needs, or you can not select them. Make a selection; after starting - reservation stage - reservation duration (10 minutes, 20 minutes) - used to make reservations for clothing processing, starting from the time the clothing processing program is started, and can be selected individually; after starting - washing program selection stage - washing program (smart wash, wool, down, single dehydration) - can be selected according to the type of clothing. If there are multiple types of clothing, you can choose smart wash, which can be selected individually; after starting - washing parameter setting stage - washing parameters (speed: 800 rpm, 1000 rpm, 1200 rpm, 1400 rpm, 1600 rpm; water temperature: 0-60 degrees; number of rinses: 1 time, 2 times, 3 times) - used to determine the processing parameters for clothing processing, the speed, water temperature and number of rinses can be selected individually according to the type of clothing and the degree of dirtiness of the clothing; after starting - additional washing function stage - additional washing functions (ultraviolet sterilization, refreshing wrinkle removal, shaking after operation, night wash) - you can select one or more of them according to your needs, or you can not select any. This embodiment does not impose any special restrictions on the settings of the operation stage, guidance information, and stage guidance information.

[0111] S205: Acquire in real time the operation instruction sent by the user and the number of times the user sends the operation instruction within a first preset time period.

[0112] Step S205 is similar to step S101 and will not be described again here.

[0113] S206: Determine, according to the operation instruction, a target operation phase corresponding to the operation instruction.

[0114] Among them, step S206 is similar to step S102 and will not be repeated here.

[0115] S207: Determine whether the number of operations is greater than a preset number; if so, execute step S210; if not, execute step S208.

[0116] The preset number of times may be set to different values ​​as the historical average number of operations corresponding to the same operation instruction changes, or may be a relatively fixed value.

[0117] For example, the preset number of times may be 3 or 5 times. This embodiment does not impose any special restriction on the value of the preset number of times.

[0118] It can be understood that whether the number of operations is greater than the preset number is determined. If the number of operations is greater than the preset number, it is determined to retrieve the stage guidance information corresponding to the target operation stage; if the number of operations is not greater than the preset number, the stay duration of the target operation stage is obtained, and based on the stay duration, it is determined whether to retrieve the stage guidance information corresponding to the target operation stage.

[0119] The preset number of times is 3 times. If the number of operations obtained is 6 times, it is determined to call the stage guidance information corresponding to the target operation stage; if the number of operations obtained is 2 times, the stay time of the target operation stage is obtained, and based on the stay time, it is determined whether to call the stage guidance information corresponding to the target operation stage.

[0120] S208: Obtain the duration of the target operation phase.

[0121] The dwell time is the time from the first operation instruction in the target operation phase to the current time. The dwell time can be 2 minutes or 4 minutes.

[0122] Detect the time when the user sends the operation instruction and the current time, determine the operation stage corresponding to the operation instruction based on the correlation relationship between the operation instruction and the operation stage, and then determine the duration of the target operation stage.

[0123] S209: Determine whether the stay duration is greater than a second preset duration; if so, execute step S210; if not, execute step S205.

[0124] The second preset duration may be set to a different value as the average historical interval duration between two adjacent operation instructions changes, or may be a relatively fixed value.

[0125] For example, the second preset duration may be 3 minutes or 5 minutes. This embodiment does not impose any special restriction on the value of the preset number of times.

[0126] Determine whether the stay time is greater than the second preset time. If the stay time is greater than the second preset time, determine to retrieve the stage guidance information corresponding to the target operation stage. If the stay time is not greater than the second preset time, continue to obtain the operation instructions sent by the user and the number of operations of the user sending the operation instructions within the first preset time in real time.

[0127] For example: if the first preset duration is 3 minutes and the stay duration is 4 minutes, the stage guidance information corresponding to the target operation stage will be retrieved; if the stay duration is 2 minutes, the operation instructions sent by the user and the number of times the user sends the operation instructions within the first preset duration will continue to be obtained in real time.

[0128] S210: Determine and retrieve the stage guidance information corresponding to the target operation stage.

[0129] Optionally, generating a call request and sending the call request to the user terminal and / or the user operation interface of the clothing processing device, the call request being used to instruct to retrieve the stage guidance information corresponding to the target operation stage;

[0130] Acquire call information fed back from the user operation interface of the user terminal and / or the clothing processing device, and retrieve stage guidance information corresponding to the target operation stage when the call information indicates confirmation of the call.

[0131] If the number of operations is greater than the preset number, it is determined to retrieve the stage guidance information corresponding to the target operation stage; if the number of operations is not greater than the preset number and the stay time is greater than the second preset time, it is determined to retrieve the stage guidance information corresponding to the target operation stage.

[0132] However, before retrieving the stage guidance information, a call request needs to be sent to the user. When the user's call information is obtained, it indicates that the user needs the guidance information, and the stage guidance information will be retrieved. When the user cancels the call information, it indicates that the user does not need the guidance information. Even if the retrieval conditions are met, it is based on user needs, which improves the accuracy of the retrieved guidance information while also ensuring the user experience.

[0133] S211: Sending the stage guidance information to the user terminal corresponding to the user and / or the user operation interface of the clothing processing device.

[0134] Optionally, after sending the stage guidance information to the user terminal corresponding to the user and / or the user operation interface of the clothing processing device, the method further includes:

[0135] Acquiring a feedback operation instruction, where the feedback operation instruction is an operation instruction input by the user in response to the stage guidance information;

[0136] According to the operation instruction and the feedback operation instruction, the processing parameters of the clothes processing device are determined, and the clothes processing device is controlled to process the clothes to be processed.

[0137] After the user checks the stage guidance information, he / she continues to send feedback operation instructions according to the stage guidance information. Based on all operation instructions and feedback operation instructions, the processing parameters of the clothing processing equipment corresponding to the operation instructions can be determined, so that the clothing can be processed according to the processing parameters.

[0138] The present embodiment provides an operation guidance method for a clothing processing device. The method obtains a processing program of the clothing processing device, determines multiple operation stages of the clothing processing device according to the processing program, obtains guidance information of the clothing processing device, splits the guidance information according to the operation stages to obtain stage guidance information, obtains in real time the operation instructions sent by the user and the number of times the user sends the operation instructions within a first preset time period, and determines the target operation stage corresponding to the operation instruction according to the operation instruction; if the stay time is not greater than a second preset time period, continues to obtain in real time the operation instructions sent by the user and the number of times the user sends the operation instructions within the first preset time period and determines the stay time of the target operation stage according to the stay time; if the number of operations is greater than the preset number or if the number of operations is not greater than the preset number, obtains the stay time of the target operation stage; if the stay time is greater than the second preset time period, determines to retrieve the stage guidance information corresponding to the target operation stage, and sends the stage guidance information to the user terminal corresponding to the user and / or the user operation interface of the clothing processing device; the method improves user operation efficiency and enhances user experience.

[0139] Figure 3 This is a schematic diagram of the structure of the operation guide device for the clothing processing equipment provided by this application. Figure 3 As shown, the present application provides a clothing processing equipment operation guidance device, and the clothing processing equipment operation guidance device 300 includes:

[0140] An acquisition module 301 is configured to acquire, in real time, an operation instruction sent by a user and the number of times the user has sent the operation instruction within a first preset time period, where the end time of the first preset time period is the current time period;

[0141] A determination module 302 is configured to determine, based on the operation instruction, a target operation phase corresponding to the operation instruction;

[0142] The determining module 302 is further configured to determine whether to retrieve the stage guidance information corresponding to the target operation stage according to the number of operations and the target operation stage;

[0143] The sending module 303 is configured to send the stage guidance information corresponding to the target operation stage to the user terminal corresponding to the user and / or the user operation interface of the clothing processing device if it is determined to retrieve the stage guidance information corresponding to the target operation stage.

[0144] Optionally, the clothing processing equipment operation guidance device further includes: a judgment module 304;

[0145] The judging module 304 is configured to judge whether the number of operations is greater than a preset number;

[0146] The determining module 302 is further configured to determine, when the number of operations is greater than the preset number, to retrieve the stage guidance information corresponding to the target operation stage;

[0147] The acquisition module 301 is further configured to acquire the duration of the target operation phase when the number of operations is not greater than the preset number;

[0148] The determining module 302 is further configured to determine whether to retrieve the stage guidance information corresponding to the target operation stage according to the stay duration.

[0149] Optionally, the clothing processing equipment operation guidance device further includes: a processing module 305;

[0150] The sending module 303 is further configured to generate a call request and send the call request to the user terminal and / or the user operation interface of the clothing processing device, wherein the call request is used to instruct to retrieve the stage guidance information corresponding to the target operation stage;

[0151] The acquisition module 301 is further configured to acquire call information fed back from the user operation interface of the user terminal and / or the clothing processing device;

[0152] The processing module 305 is configured to retrieve the stage guidance information corresponding to the target operation stage when the calling information indicates confirmation of the calling.

[0153] Optionally, the judging module 304 is further configured to judge whether the stay duration is greater than a second preset duration, and the second preset duration is greater than the first preset duration;

[0154] The determining module 302 is further configured to determine to retrieve the stage guidance information corresponding to the target operation stage if it is determined that the stay duration is greater than a second preset duration.

[0155] Optionally, the acquisition module 301 is further configured to acquire a processing program of the clothing processing device;

[0156] The determining module 302 is further configured to determine a plurality of operating stages of the laundry processing device according to the processing program;

[0157] The acquisition module 301 is further configured to acquire guidance information of the clothing processing device;

[0158] The processing module 305 is further configured to split the guidance information according to the operation stage to obtain stage guidance information, where the stage guidance information is used to indicate guidance information with an operation stage identifier.

[0159] Optionally, the clothing processing equipment operation guidance device further includes: a control module 305;

[0160] The acquisition module 301 is further configured to acquire a feedback operation instruction, where the feedback operation instruction is an operation instruction input by the user in response to the stage guidance information;

[0161] The determining module 302 is further configured to determine processing parameters of the laundry processing device according to the operating instruction and the feedback operating instruction;

[0162] The control module 306 is used to control the clothes processing device to process the clothes to be processed.

[0163] Figure 4 This is a schematic diagram of the structure of the clothing processing equipment operation guide device provided by this application. Figure 4 As shown, the present application provides a clothing processing equipment operation guide device, and the clothing processing equipment operation guide 400 includes: a receiver 401, a transmitter 402, a processor 403 and a memory 404.

[0164] Receiver 401, for receiving instructions and data;

[0165] Transmitter 402, used to send instructions and data;

[0166] Memory 404, for storing computer-executable instructions;

[0167] The processor 403 is configured to execute the computer-executable instructions stored in the memory 404 to implement the various steps of the method for guiding the operation of a laundry treatment device in the above embodiment. For details, please refer to the relevant description of the embodiment of the method for guiding the operation of a laundry treatment device.

[0168] Optionally, the memory 404 may be independent or integrated with the processor 403 .

[0169] When the memory 404 is independently provided, the electronic device further includes a bus for connecting the memory 404 and the processor 403 .

[0170] The present application also provides a computer-readable storage medium, which stores computer-executable instructions. When a processor executes the computer-executable instructions, the clothing processing equipment operation guidance method performed by the above-mentioned clothing processing equipment operation guidance device is implemented.

[0171] It will be appreciated by those skilled in the art that all or some of the steps, systems, and functional modules / units in the methods disclosed above may be implemented as software, firmware, hardware, and appropriate combinations thereof. In hardware implementations, the division between the functional modules / units mentioned in the above description does not necessarily correspond to the division of physical components; for example, a physical component may have multiple functions, or a function or step may be performed by several physical components in cooperation. Some or all physical components may be implemented as software executed by a processor, such as a central processing unit, a digital signal processor, or a microprocessor, or implemented as hardware, or implemented as an integrated circuit, such as an application-specific integrated circuit. Such software may be distributed on a computer-readable medium, which may include a computer storage medium (or non-transitory medium) and a communication medium (or temporary medium). As is well known to those skilled in the art, the term computer storage medium includes volatile and non-volatile, removable, and non-removable media implemented in any method or technology for storing information (such as computer-readable instructions, data structures, program modules, or other data). Computer storage media include, but are not limited to, RAM, ROM, EEPROM, flash memory or other memory technology, CD-ROM, digital versatile disks (DVD) or other optical disk storage, magnetic cassettes, magnetic tape, magnetic disk storage or other magnetic storage devices, or any other medium that can be used to store the desired information and can be accessed by a computer. In addition, it is well known to those skilled in the art that communication media generally embodies computer-readable instructions, data structures, program modules, or other data in a modulated data signal such as a carrier wave or other transport mechanism, and may include any information delivery media.

[0172] So far, the technical solution of the present application has been described in conjunction with the preferred embodiments shown in the accompanying drawings. However, it is easy for those skilled in the art to understand that the scope of protection of the present application is obviously not limited to these specific embodiments. The above embodiments are only used to illustrate the technical solution of the present application, rather than to limit it. Although the present application has been described in detail with reference to the aforementioned embodiments, ordinary technicians in this field should understand that they can still modify the technical solutions described in the aforementioned embodiments, or make equivalent replacements for some or all of the technical features therein. However, these modifications or replacements do not cause the essence of the corresponding technical solution to deviate from the scope of the technical solutions of the embodiments of the present application.

Claims

1. A method for guiding the operation of a clothes processing device, characterized in that: The method comprises: Acquire in real time an operation instruction sent by a user and the number of times the user sends the operation instruction within a first preset time period, where the end time of the first preset time period is the current time; According to the operation instruction, determining a target operation stage corresponding to the operation instruction; determining, based on the number of operations and the target operation stage, whether to retrieve stage guidance information corresponding to the target operation stage; If it is determined to retrieve the stage guidance information corresponding to the target operation stage, the stage guidance information is sent to the user terminal corresponding to the user and / or the user operation interface of the clothing processing device.

2. The method according to claim 1, characterized in that The determining, based on the number of operations and the target operation stage, whether to retrieve stage guidance information corresponding to the target operation stage includes: Determining whether the number of operations is greater than a preset number; When the number of operations is greater than the preset number, determining to retrieve the stage guidance information corresponding to the target operation stage; When the number of operations is not greater than the preset number, the duration of the stay in the target operation stage is obtained, and according to the duration, it is determined whether to retrieve the stage guidance information corresponding to the target operation stage.

3. The method according to claim 1 or 2, characterized in that The determining and retrieving the stage guidance information corresponding to the target operation stage includes: generating a call request and sending the call request to the user terminal and / or the user operation interface of the laundry processing device, wherein the call request is used to instruct to retrieve the stage guidance information corresponding to the target operation stage; Acquire call information fed back from the user operation interface of the user terminal and / or the clothing processing device, and retrieve stage guidance information corresponding to the target operation stage when the call information indicates confirmation of the call.

4. The method according to claim 2, characterized in that The determining, based on the stay duration, whether to retrieve the stage guidance information corresponding to the target operation stage includes: Determining whether the stay duration is greater than a second preset duration, where the second preset duration is greater than the first preset duration; If so, determine to retrieve the stage guidance information corresponding to the target operation stage.

5. The method according to claim 1, wherein Before acquiring in real time the operation instruction sent by the user and the number of times the user sends the operation instruction within the first preset time period, the method further includes: obtaining a processing program of the clothes processing device; determining a plurality of operation stages of the laundry processing device according to the processing program; Obtaining guidance information of the clothes processing device; The guidance information is split according to the operation stage to obtain stage guidance information, where the stage guidance information is used to indicate guidance information with an operation stage identifier.

6. The method according to claim 1, characterized in that After sending the stage guidance information to the user terminal and / or the user operation interface of the laundry processing device corresponding to the user, the method further includes: Acquiring a feedback operation instruction, where the feedback operation instruction is an operation instruction input by the user in response to the stage guidance information; According to the operation instruction and the feedback operation instruction, the processing parameters of the clothes processing device are determined, and the clothes processing device is controlled to process the clothes to be processed.

7. A clothing processing equipment operation guidance device, characterized in that: include: An acquisition module, configured to acquire, in real time, an operation instruction sent by a user and the number of times the user has sent the operation instruction within a first preset time period, where the end time of the first preset time period is the current time period; a determination module, configured to determine, based on the operation instruction, a target operation phase corresponding to the operation instruction; The determining module is further configured to determine whether to retrieve the stage guidance information corresponding to the target operation stage according to the number of operations and the target operation stage; The sending module is configured to send the stage guidance information to the user terminal corresponding to the user and / or the user operation interface of the clothing processing device if it is determined to retrieve the stage guidance information corresponding to the target operation stage.

8. The device according to claim 7, characterized in that Also includes: Judgment module; The judging module is configured to judge whether the number of operations is greater than a preset number; The determining module is further configured to determine, when the number of operations is greater than the preset number, to retrieve the stage guidance information corresponding to the target operation stage; The acquisition module is further configured to acquire the duration of the target operation phase when the number of operations is not greater than the preset number; The determining module is further configured to determine whether to retrieve the stage guidance information corresponding to the target operation stage according to the stay duration.

9. A clothing processing equipment operation guidance device, characterized in that: include: Memory; processor; wherein the memory stores computer-executable instructions; The processor executes the computer-executable instructions stored in the memory to implement the operation guidance method for a clothing processing device according to any one of claims 1 to 6.

10. A computer storage medium, characterized in that The computer storage medium stores computer-executable instructions, which, when executed by a processor, are used to implement the method for guiding operation of a clothing processing device according to any one of claims 1 to 6.

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