Fault processing method and device for air conditioning equipment, air conditioning equipment and chip

Abstract

The invention relates to a fault processing method and device for air conditioning equipment, the air conditioning equipment and a chip, and belongs to the technical field of air conditioning equipment. The method comprises the steps that the fault type of the air conditioning equipment is obtained; mounting information of the air conditioning equipment is obtained; wherein the installation information comprises space information and / or actual installation position information of a target indoor space where the air conditioning equipment is located; and determining a fault processing strategy of the air conditioning equipment based on the fault type and the installation information. Therefore, the fault type and the installation information of the air conditioning equipment can be comprehensively considered, and the fault processing strategy of the air conditioning equipment is determined, namely, different fault processing strategies can be adopted under different fault types and installation information, so that the diversity of the fault processing strategies is improved, personalized fault processing under different fault types and installation information can be realized, and the fault processing efficiency is improved. The method is suitable for various fault scenes determined by various fault types and installation information, the fault processing precision of the air conditioning equipment and the human body comfort are improved, and the user experience is optimized.

Description

TECHNICAL FIELD

[0001] The present disclosure relates to the technical field of air conditioning equipment, and particularly relates to a fault processing method and device of air conditioning equipment, air conditioning equipment, a chip and a storage medium. BACKGROUND

[0002] At present, when the air conditioning equipment fails, the fault processing logic of the air conditioning equipment is relatively single, which cannot adapt to various fault scenarios, resulting in poor user experience. SUMMARY

[0003] The present disclosure provides a fault processing method and device of air conditioning equipment, air conditioning equipment, a chip and a storage medium to at least solve the problem that the fault processing logic of the air conditioning equipment is relatively single in the related art, which cannot adapt to various fault scenarios, resulting in poor user experience. The technical solutions of the present disclosure are as follows.

[0004] According to a first aspect of an embodiment of the present disclosure, a fault processing method of air conditioning equipment is provided, including: obtaining a fault type of the air conditioning equipment; obtaining installation information of the air conditioning equipment; wherein the installation information includes space information and / or actual installation position information of a target indoor space where the air conditioning equipment is located; and determining a fault processing strategy of the air conditioning equipment based on the fault type and the installation information.

[0005] According to a second aspect of an embodiment of the present disclosure, another fault processing method of air conditioning equipment is provided, including: in response to a first operation, obtaining a fault type of the air conditioning equipment; and in response to a second operation, obtaining installation information of the air conditioning equipment; wherein the installation information includes space information and / or actual installation position information of a target indoor space where the air conditioning equipment is located, and the fault type and the installation information are used to determine a fault processing strategy of the air conditioning equipment for fault processing.

[0006] According to a third aspect of an embodiment of the present disclosure, a fault processing device of air conditioning equipment is provided, including: a first obtaining module configured to obtain a fault type of the air conditioning equipment; a second obtaining module configured to obtain installation information of the air conditioning equipment; wherein the installation information includes space information and / or actual installation position information of a target indoor space where the air conditioning equipment is located; and a determining module configured to determine a fault processing strategy of the air conditioning equipment based on the fault type and the installation information.

[0007] According to a fourth aspect of the embodiments of the present disclosure, there is provided another fault processing apparatus of an air conditioning device, comprising: a first obtaining module configured to obtain a fault type of the air conditioning device in response to a first operation; and a second obtaining module configured to obtain installation information of the air conditioning device in response to a second operation; wherein the installation information comprises space information of a target indoor space where the air conditioning device is located and / or actual installation position information, and the fault type and the installation information are used to determine a fault processing strategy of the air conditioning device for fault processing.

[0008] According to a fifth aspect of the embodiments of the present disclosure, there is provided an air conditioning device configured to implement the steps of the fault processing method of the air conditioning device according to the first aspect of the embodiments of the present disclosure.

[0009] According to a sixth aspect of the embodiments of the present disclosure, there is provided a terminal device configured to implement the steps of the fault processing method of the air conditioning device according to the second aspect of the embodiments of the present disclosure.

[0010] According to a seventh aspect of the embodiments of the present disclosure, there is provided an electronic device comprising a memory, a processor, and a computer program stored in the memory and executable on the processor, wherein the processor implements the steps of the fault processing method of the air conditioning device according to the first aspect of the embodiments of the present disclosure, and / or implements the steps of the fault processing method of the air conditioning device according to the second aspect of the embodiments of the present disclosure.

[0011] According to an eighth aspect of the embodiments of the present disclosure, there is provided a computer-readable storage medium having stored thereon computer program instructions, which, when executed by a processor, implement the steps of the fault processing method of the air conditioning device according to the first aspect of the embodiments of the present disclosure, and / or implement the steps of the fault processing method of the air conditioning device according to the second aspect of the embodiments of the present disclosure.

[0012] According to a ninth aspect of the embodiments of the present disclosure, there is provided a chip comprising an interface circuit and a processing circuit coupled to each other, wherein the interface circuit is configured to input or output signals, and the processing circuit is configured to implement the steps of the fault processing method of the air conditioning device according to the first aspect of the embodiments of the present disclosure, and / or implement the steps of the fault processing method of the air conditioning device according to the second aspect of the embodiments of the present disclosure.

[0013] According to a tenth aspect of the embodiments of the present disclosure, there is provided a computer program product comprising a computer program, wherein the computer program, when executed by a processor, implements the steps of the fault processing method of the air conditioning device according to the first aspect of the embodiments of the present disclosure, and / or implements the steps of the fault processing method of the air conditioning device according to the second aspect of the embodiments of the present disclosure.

[0014] The embodiments of the present disclosure provide at least the following beneficial effects: obtaining a fault type of an air conditioning device, obtaining installation information of the air conditioning device; wherein the installation information comprises space information and / or actual installation position information of a target indoor space where the air conditioning device is located, and a fault handling strategy of the air conditioning device is determined based on the fault type and the installation information. Thus, the fault type and the installation information of the air conditioning device can be comprehensively considered to determine the fault handling strategy of the air conditioning device, that is, different fault handling strategies can be adopted under different fault types and installation information, the diversity of the fault handling strategy is improved, individualized fault handling under different fault types and installation information can be realized, the fault handling strategy is suitable for a plurality of fault scenarios determined by a plurality of fault types and installation information, and the fault handling precision of the air conditioning device and the human comfort are improved, and the user experience is optimized.

[0015] It should be understood that the foregoing general description and the following detailed description are only exemplary and explanatory, and cannot limit the present disclosure. BRIEF DESCRIPTION OF DRAWINGS

[0016] The accompanying drawings, which are incorporated into and form part of the specification, illustrate embodiments consistent with the present disclosure and, together with the specification, serve to explain the principles of the present disclosure, and do not constitute an undue limitation on the present disclosure.

[0017] Figure 1 FIG. 1 is a flowchart of a fault handling method of an air conditioning device according to an exemplary embodiment.

[0018] Figure 2 FIG. 2 is a flowchart of a fault handling method of an air conditioning device according to another exemplary embodiment.

[0019] Figure 3 FIG. 3 is a flowchart of a fault handling method of an air conditioning device according to another exemplary embodiment.

[0020] Figure 4 FIG. 4 is a schematic diagram of a fault handling method of an air conditioning device according to an exemplary embodiment.

[0021] Figure 5 FIG. 5 is a schematic diagram of a fault handling method of an air conditioning device according to another exemplary embodiment.

[0022] Figure 6 FIG. 6 is a structural schematic diagram of a fault handling device of an air conditioning device according to an exemplary embodiment.

[0023] Figure 7 FIG. 7 is a structural schematic diagram of a fault handling device of an air conditioning device according to another exemplary embodiment.

[0024] Figure 8is a structural schematic diagram of an electronic device according to an exemplary embodiment.

[0025] Figure 9 is a structural schematic diagram of a chip according to an exemplary embodiment. DETAILED DESCRIPTION

[0026] In order for those skilled in the art to better understand the technical solutions of the present disclosure, the technical solutions in the embodiments of the present disclosure will be described clearly and completely below with reference to the drawings.

[0027] It should be noted that the terms "first", "second", and the like in the specification and claims of the present disclosure and the above-described drawings are used to distinguish similar objects, and do not necessarily have to describe a specific order or sequence. It should be understood that the data used in this way can be interchanged under appropriate circumstances, so that the embodiments of the present disclosure described herein can be implemented in an order other than those illustrated or described herein. The implementation described in the following exemplary embodiments does not represent all implementations consistent with the present disclosure. Rather, they are merely examples of devices and methods consistent with some aspects of the present disclosure as detailed in the appended claims.

[0028] The fault handling method, device, air conditioning equipment, chip and storage medium of the air conditioning equipment of the embodiments of the present disclosure are described below with reference to the drawings.

[0029] Figure 1 is a flowchart of a fault handling method of an air conditioning equipment according to an exemplary embodiment, as shown in Figure 1 The fault handling method of the air conditioning equipment of the embodiments of the present disclosure includes the following steps.

[0030] S101, obtaining a fault type of an air conditioning equipment.

[0031] It should be noted that the execution subject of the fault handling method of the air conditioning equipment of the embodiments of the present disclosure is an electronic device, and the above-mentioned electronic device can be an air conditioning equipment, a second server, etc. The second server refers to a server for providing air conditioning equipment services, such as a server corresponding to an intelligent home equipment control APP (Application, application program). The second server is not limited too much, such as a cloud server, a local server, etc.

[0032] The fault handling method of the air conditioning equipment of the embodiments of the present disclosure can be executed by the fault handling device of the air conditioning equipment of the embodiments of the present disclosure, and the fault handling device of the air conditioning equipment of the embodiments of the present disclosure can be configured in any air conditioning equipment to execute the fault handling method of the air conditioning equipment of the embodiments of the present disclosure.

[0033] The fault type is not limited, and any method for obtaining the fault type of an air conditioning device in the related art can be used to obtain the fault type of the air conditioning device, which is not limited here.

[0034] Optionally, the fault type of the air conditioning device is obtained by at least one of the following operations:

[0035] Operation 1: receiving the fault type sent by the terminal device; wherein the fault type is determined based on the first operation on the terminal device.

[0036] Thus, the fault type sent by the terminal device can be received to obtain the fault type.

[0037] The first operation is not limited, such as mechanical operation, touch operation, voice interaction operation, etc.

[0038] Operation 2: obtaining the fault type in response to the first operation.

[0039] For example, taking the air conditioning device as the execution subject, the fault type is obtained in response to the first operation, including collecting voice information and performing voice recognition on the voice information to obtain the fault type in response to the voice interaction operation. Thus, the user only needs to interact with the air conditioning device through voice to make the air conditioning device obtain the fault type, reducing the user's manual operation, simplifying the user's operation, and optimizing the user experience.

[0040] For example, taking the air conditioning device as the execution subject, the fault type is obtained in response to the first operation, including obtaining the fault type in response to the input operation. Thus, the user can input the fault type on the indoor unit panel, control screen, remote control, etc. of the air conditioning device to make the air conditioning device obtain the fault type.

[0041] Operation 3: detecting the fault of the air conditioning device based on the running information of the air conditioning device to determine the fault type.

[0042] For example, taking the air conditioning device as the execution subject, the air conditioning device can detect the fault of the air conditioning device based on the running information of the air conditioning device to determine the fault type.

[0043] For example, taking the second server as the execution subject, the second server can receive the running information of the air conditioning device sent by the air conditioning device, and detect the fault of the air conditioning device based on the running information of the air conditioning device to determine the fault type.

[0044] Operation 4: receiving the fault type sent by the air conditioning device.

[0045] For example, taking the second server as the execution subject, the second server can receive the fault type sent by the air conditioning device.

[0046] In S102, installation information of the air conditioning device is acquired; wherein the installation information comprises space information of a target indoor space where the air conditioning device is located and / or actual installation position information.

[0047] It should be noted that the space information is not limited too much, such as comprising space size information, space layout information, space attribute information, etc. The space size information comprises length, width, height, area, etc. of the indoor space, and the space layout information comprises positions of doors, windows, furniture, etc. in the indoor space. The space attribute information comprises functional attribute information (also called functional partition attribute) of the indoor space, such as bedroom, living room, kitchen, etc.

[0048] The actual installation position information is not limited too much, such as comprising installation height, installation area, distance between the air conditioning device and an obstacle, etc.

[0049] Optionally, the installation information of the air conditioning device is acquired, comprising at least one of the following operations:

[0050] Operation 1: receiving installation information sent by a first server or a terminal device; wherein the installation information is determined based on a second operation on the terminal device, and the installation information is also used by the first server to determine a model of a smart home device to be recommended.

[0051] Therefore, the installation information sent by the first server or the terminal device can be received to achieve acquisition of the installation information.

[0052] The second operation is not limited too much, such as comprising mechanical operation, touch operation, voice interaction operation, etc.

[0053] The first server refers to a server for providing a recommendation service of a smart home device, such as a server corresponding to a shopping APP.

[0054] Operation 2: acquiring the installation information in response to the second operation.

[0055] For example, taking the air conditioning device as an execution subject, the installation information is acquired in response to the second operation, comprising collecting voice information and performing voice recognition on the voice information to acquire the installation information in response to a voice interaction operation. Therefore, the user only needs to perform voice interaction with the air conditioning device to make the air conditioning device acquire the installation information, reducing manual operation of the user, simplifying the operation of the user, and optimizing the user experience.

[0056] For example, taking the air conditioning device as an execution subject, the installation information is acquired in response to the second operation, comprising acquiring the installation information in response to an input operation. Therefore, the user can input the installation information on a component such as an indoor unit panel, a control screen, a remote controller, etc. of the air conditioning device to make the air conditioning device acquire the installation information.

[0057] Operation 3: Obtain the installation information based on the image of the target indoor space.

[0058] For example, taking the air conditioning device as the execution subject, the air conditioning device can collect the image of the target indoor space, and obtain the installation information based on the image of the target indoor space.

[0059] For example, taking the second server as the execution subject, the second server can receive the image of the target indoor space sent by the air conditioning device, and obtain the installation information based on the image of the target indoor space.

[0060] S103: Determine the fault handling strategy of the air conditioning device based on the fault type and the installation information.

[0061] At present, when the air conditioning device fails, the fault handling logic of the air conditioning device is relatively single, which cannot adapt to various fault scenarios, resulting in poor user experience.

[0062] In the present disclosure, the fault type and the installation information of the air conditioning device can be comprehensively considered to determine the fault handling strategy of the air conditioning device, that is, different fault handling strategies can be taken under different fault types and installation information, which improves the diversity of the fault handling strategy, realizes personalized fault handling under different fault types and installation information, is suitable for various fault scenarios determined by various fault types and installation information, and helps to improve the fault handling accuracy and human comfort of the air conditioning device, and optimizes the user experience.

[0063] Optionally, determining the fault handling strategy of the air conditioning device based on the fault type and the installation information comprises: obtaining a control strategy having a mapping relationship with the fault type and the installation information as the fault handling strategy. It can be understood that the fault type, the installation information and the control strategy have a mapping relationship, and the control strategies mapped by different fault types and installation information can be different.

[0064] Optionally, determining the fault handling strategy of the air conditioning device based on the fault type and the installation information comprises: determining a target rule meeting the fault type and the installation information from a plurality of candidate rules, and obtaining a control strategy having a mapping relationship with the target rule as the fault handling strategy. It can be understood that the candidate rules and the control strategies have a mapping relationship, and the control strategies mapped by different candidate rules can be different.

[0065] Optionally, based on the fault type and the installation information, a fault handling strategy of the air conditioning device is determined, including obtaining operation information of the air conditioning device and a model of the air conditioning device, and determining the fault handling strategy based on the fault type, the installation information, the operation information and the model. In this way, the fault type, the installation information, the operation information and the model of the air conditioning device can be comprehensively considered to determine the fault handling strategy of the air conditioning device, that is, different fault handling strategies can be adopted under different fault types, installation information, operation information and models, thereby improving the diversity of the fault handling strategy, and personalized fault handling under different fault types, installation information, operation information and models can be realized, which is suitable for a variety of fault scenarios determined by different fault types, installation information, operation information and models, and helps to improve the fault handling accuracy of the air conditioning device and the human comfort, thereby optimizing the user experience.

[0066] It should be noted that the operation information is not limited too much, such as including the operation mode of the air conditioning device, the target temperature, the compressor frequency, the indoor fan speed, the rotation angle of the air guide assembly, the rotation angle interval of the air sweeping assembly, and the cumulative running time. The target temperature is also called the set temperature, which is the target value of the indoor environment temperature.

[0067] Optionally, taking the execution subject as the air conditioning device for example, the method further includes controlling the air conditioning device according to the target handling strategy.

[0068] Optionally, taking the execution subject as the second server for example, the method further includes upgrading the firmware version based on the target handling strategy, and sending the upgraded firmware version to the air conditioning device; wherein the upgraded firmware version is used to upgrade the firmware version stored in the air conditioning device for fault handling. In this way, the air conditioning device can be remotely upgraded by OTA (Over-The-Air) considering the target handling strategy for fault handling.

[0069] Optionally, the method further includes at least one of the following operations:

[0070] Operation 1: sending the fault handling strategy to the terminal device; wherein the fault handling strategy is used for visual display of the terminal device.

[0071] Operation 2: receiving the correction information of the fault handling strategy sent by the terminal device; wherein the correction information is determined based on the third operation of the terminal device.

[0072] Operation 3: visually displaying the fault handling strategy.

[0073] Operation 4: obtaining the correction information in response to the third operation.

[0074] Operation 5: correcting the fault handling strategy based on the correction information.

[0075] In the present disclosure, the failure handling strategy can be sent to the terminal device, and the failure handling strategy is visually displayed through the terminal device to timely inform the user of the failure handling strategy.

[0076] And / or, the terminal device sends the modification information of the failure handling strategy, that is, the user can perform a third operation on the terminal device to determine the modification information of the failure handling strategy, which improves the diversity of the modification information, meets the differentiated needs of different users, realizes personalized failure handling of different users, and optimizes the user experience.

[0077] And / or, taking the air conditioning device as an example, the execution subject, the failure handling strategy can be displayed on the indoor unit panel, control screen, remote controller and other components of the air conditioning device to timely inform the user of the failure handling strategy.

[0078] And / or, taking the air conditioning device as an example, the execution subject, the air conditioning device can acquire the modification information in response to the third operation, which improves the diversity of the modification information, meets the differentiated needs of different users, realizes personalized failure handling of different users, and optimizes the user experience.

[0079] And / or, considering the modification information, the failure handling strategy is modified, which can realize personalized modification of the failure handling strategy, meet the differentiated needs of different users, realize personalized failure handling of different users, and optimize the user experience.

[0080] It should be noted that the third operation is not limited too much, such as mechanical operation, touch operation, voice interaction operation, etc. The related content of determining the modification information based on the third operation can be referred to the following embodiments, which will not be repeated here.

[0081] The modification information is not limited too much, for example, the failure handling strategy includes a plurality of failure handling items, the failure handling item is used to adjust the operating parameter of the air conditioning device, and the modification information includes a failure handling item to be deleted, a modification amount of the operating parameter corresponding to the failure handling item, a modified operating parameter, etc.

[0082] It should be noted that the present disclosure does not limit the execution sequence of steps S101 to S103, Figure 1 Only taking the sequential execution of steps S101 to S103 as an example.

[0083] The embodiment of the disclosure provides a fault processing method of an air conditioning equipment, acquires a fault type of the air conditioning equipment, acquires installation information of the air conditioning equipment, wherein the installation information comprises space information of a target indoor space where the air conditioning equipment is located and / or actual installation position information, and determines a fault processing strategy of the air conditioning equipment based on the fault type and the installation information. Therefore, the fault type and the installation information of the air conditioning equipment can be comprehensively considered to determine the fault processing strategy of the air conditioning equipment, that is, different fault processing strategies can be adopted under different fault types and installation information, the diversity of the fault processing strategy is improved, personalized fault processing under different fault types and installation information can be realized, the fault processing strategy is suitable for various fault scenes determined by various fault types and installation information, and the fault processing precision of the air conditioning equipment and the human comfort are improved, and the user experience is optimized.

[0084] Figure 2 is a flowchart of a fault processing method of an air conditioning equipment according to another exemplary embodiment, as shown in Figure 2 The fault processing method of the air conditioning equipment provided by the embodiment of the disclosure comprises the following steps.

[0085] S201, acquiring a fault type of the air conditioning equipment.

[0086] S202, acquiring installation information of the air conditioning equipment; wherein the installation information comprises space information of a target indoor space where the air conditioning equipment is located and / or actual installation position information.

[0087] The related content of steps S201-S202 can be referred to the above-mentioned embodiments, which will not be repeated here.

[0088] S203, determining a fault reason of the air conditioning equipment based on the fault type and the installation information.

[0089] Optionally, determining the fault reason of the air conditioning equipment based on the fault type and the installation information comprises performing RCA (Root Cause Analysis) on the air conditioning equipment based on the fault type and the installation information to determine the fault reason.

[0090] Optionally, determining the fault reason of the air conditioning equipment based on the fault type and the installation information comprises acquiring a candidate reason having a mapping relationship with the fault type and the installation information as the fault reason. It can be understood that the fault type, the installation information and the candidate reason have a mapping relationship, and the candidate reasons mapped by different fault types and installation information can be different.

[0091] Optionally, based on the fault type and the installation information, the fault cause of the air conditioning device is determined, including determining a target rule from a plurality of candidate rules that is consistent with the fault type and the installation information, and obtaining a candidate cause that has a mapping relationship with the target rule as the fault cause. It can be understood that the candidate rules have a mapping relationship with the candidate causes, and different candidate rules may have different candidate causes.

[0092] Optionally, based on the fault type and the installation information, the fault cause of the air conditioning device is determined, including obtaining operation information of the air conditioning device and a model of the air conditioning device, and determining the fault cause based on the fault type, the installation information, the operation information and the model. In this way, the fault type, the installation information, the operation information and the model of the air conditioning device can be comprehensively considered to determine the fault cause of the air conditioning device, improving the accuracy of the fault cause. This can effectively avoid the situation that the air conditioning device is mistakenly recognized as a hardware fault when the air conditioning device fails due to unreasonable indoor space, installation position, model, etc. of the air conditioning device, thereby avoiding unnecessary maintenance of the air conditioning device hardware, improving the fault handling efficiency of the air conditioning device, and ensuring the reliable operation of the air conditioning device, and optimizing the user experience.

[0093] S204, based on the fault cause, determining a fault handling strategy of the air conditioning device.

[0094] In the present disclosure, the fault type and the installation information of the air conditioning device are comprehensively considered to determine the fault cause of the air conditioning device, improving the accuracy of the fault cause, thereby helping to improve the fault handling accuracy of the air conditioning device. This can effectively avoid the situation that the air conditioning device is mistakenly recognized as a hardware fault when the air conditioning device fails due to unreasonable indoor space, installation position, etc. of the air conditioning device, thereby avoiding unnecessary maintenance of the air conditioning device hardware, improving the fault handling efficiency of the air conditioning device, and ensuring the reliable operation of the air conditioning device, and optimizing the user experience.

[0095] In the present disclosure, based on the fault cause, the fault handling strategy of the air conditioning device is determined, including the following cases:

[0096] The first case, in response to the fault type including temperature regulation overshoot of the air conditioning device, and the fault cause including the size of the indoor space where the air conditioning device is located being less than a first set threshold, and the operation mode of the air conditioning device being a heating mode, the fault handling strategy includes at least one of the following strategies:

[0097] lowering the target temperature of the air conditioning device;

[0098] increasing the indoor environment temperature collected by the air conditioning device;

[0099] lowering the indoor fan speed of the air conditioning device;

[0100] decrease the compressor frequency of the air conditioning device.

[0101] It should be noted that temperature regulation overshoot, also known as temperature regulation over-regulation, refers to that in the refrigeration process, the indoor environment temperature is lower than the target temperature, and in the heating process, the indoor environment temperature is higher than the target temperature.

[0102] Therefore, in response to the fact that the fault type includes temperature regulation overshoot of the air conditioning device, and the fault reason includes that the size of the indoor space where the air conditioning device is located is less than the first set threshold, and the operation mode of the air conditioning device is the heating mode, the target temperature of the air conditioning device can be decreased, and / or, the indoor environment temperature collected by the air conditioning device is increased, and / or, the indoor fan speed of the air conditioning device is decreased, and / or, the compressor frequency of the air conditioning device is decreased, so as to decrease the outlet air temperature of the air conditioning device, and further decrease the indoor environment temperature.

[0103] For example, decreasing the target temperature includes decreasing the target temperature by 1-3℃ (degrees Celsius).

[0104] For example, increasing the indoor environment temperature collected by the air conditioning device includes increasing the indoor environment temperature collected by the air conditioning device by 1-3℃.

[0105] For example, decreasing the indoor fan speed of the air conditioning device includes decreasing the indoor fan speed by 50-100rpm (revolutions per minute).

[0106] For example, decreasing the compressor frequency of the air conditioning device includes decreasing the compressor frequency by 2-6Hz (hertz).

[0107] In the second case, in response to the fact that the fault type includes temperature regulation overshoot of the air conditioning device, and the fault reason includes that the size of the indoor space where the air conditioning device is located is less than the first set threshold, and the operation mode of the air conditioning device is the refrigeration mode, the fault handling strategy includes at least one of the following strategies:

[0108] increasing the target temperature;

[0109] decreasing the indoor environment temperature collected by the air conditioning device;

[0110] decreasing the indoor fan speed;

[0111] decreasing the compressor frequency.

[0112] Therefore, in response to the fact that the fault type includes temperature regulation overshoot of the air conditioning device, and the fault reason includes that the size of the indoor space where the air conditioning device is located is less than the first set threshold, and the operation mode of the air conditioning device is the refrigeration mode, the target temperature can be increased, and / or, the indoor environment temperature collected by the air conditioning device is decreased, and / or, the indoor fan speed is decreased, and / or, the compressor frequency is decreased, so as to increase the outlet air temperature of the air conditioning device, and further increase the indoor environment temperature.

[0113] For example, increasing the target temperature includes increasing the target temperature by 1 to 3℃.

[0114] For example, decreasing the indoor environment temperature collected by the air conditioning equipment includes decreasing the indoor environment temperature collected by the air conditioning equipment by 1 to 3℃.

[0115] In a third case, in response to the fault type including temperature regulation undershoot of the air conditioning equipment, and the fault cause including that the size of the indoor space where the air conditioning equipment is located is greater than a second set threshold, and the operation mode of the air conditioning equipment being the heating mode, the determined fault handling strategy includes at least one of the following strategies:

[0116] increasing the target temperature;

[0117] decreasing the indoor environment temperature collected by the air conditioning equipment;

[0118] increasing the indoor fan speed;

[0119] increasing the compressor frequency;

[0120] wherein the second set threshold is greater than or equal to the first set threshold.

[0121] It should be noted that the temperature regulation undershoot refers to that the air conditioning equipment stops when the indoor environment temperature is higher than the target temperature in the refrigeration process, and the air conditioning equipment stops when the indoor environment temperature is lower than the target temperature in the heating process.

[0122] For example, increasing the indoor fan speed includes increasing the indoor fan speed by 50 to 100 rpm.

[0123] For example, increasing the compressor frequency includes increasing the compressor frequency by 2 to 6 Hz.

[0124] Therefore, in response to the fault type including temperature regulation undershoot of the air conditioning equipment, and the fault cause including that the size of the indoor space where the air conditioning equipment is located is greater than a second set threshold, and the operation mode of the air conditioning equipment being the heating mode, the target temperature can be increased, and / or the indoor environment temperature collected by the air conditioning equipment can be decreased, and / or the indoor fan speed can be increased, and / or the compressor frequency can be increased, so as to increase the outlet air temperature of the air conditioning equipment, and further increase the indoor environment temperature.

[0125] In a fourth case, in response to the fault type including temperature regulation undershoot of the air conditioning equipment, and the fault cause including that the size of the indoor space where the air conditioning equipment is located is greater than a second set threshold, and the operation mode of the air conditioning equipment being the refrigeration mode, the determined fault handling strategy includes at least one of the following strategies:

[0126] decreasing the target temperature;

[0127] increasing the indoor environment temperature collected by the air conditioning equipment;

[0128] Increase the rotation speed of the indoor fan.

[0129] Increase the frequency of the compressor.

[0130] Therefore, in response to the fault type including temperature regulation under-regulation of the air conditioning device, and the fault cause including the size of the indoor space where the air conditioning device is located being greater than the second set threshold, and the operation mode of the air conditioning device being the cooling mode, the target temperature can be reduced, and / or the indoor environment temperature collected by the air conditioning device can be increased, and / or the rotation speed of the indoor fan can be increased, and / or the frequency of the compressor can be increased, so as to reduce the outlet air temperature of the air conditioning device, thereby reducing the indoor environment temperature.

[0131] In the fifth case, in response to the fault type including that the airflow blown by the air conditioning device cannot be uniformly diffused to the target indoor space, and the fault cause including that the air conditioning device is installed in the corner area of the target indoor space, the fault handling strategy includes at least one of the following strategies:

[0132] Adjust the rotation angle of the air guide assembly of the air conditioning device, so that the airflow blown by the air conditioning device is uniformly diffused to the target indoor space;

[0133] Adjust the rotation angle range of the air sweeping assembly of the air conditioning device, so that the airflow blown by the air conditioning device is uniformly diffused to the target indoor space.

[0134] Therefore, in response to the fault type including that the airflow blown by the air conditioning device cannot be uniformly diffused to the target indoor space, and the fault cause including that the air conditioning device is installed in the corner area of the target indoor space, the rotation angle of the air guide assembly of the air conditioning device can be adjusted, and / or the rotation angle range of the air sweeping assembly of the air conditioning device can be adjusted, so that the airflow blown by the air conditioning device is uniformly diffused to the target indoor space.

[0135] Optionally, adjusting the rotation angle of the air guide assembly of the air conditioning device includes increasing the included angle between the air guide assembly and the normal direction of the indoor unit panel of the air conditioning device.

[0136] Optionally, adjusting the rotation angle of the air guide assembly of the air conditioning device includes, in response to the air conditioning device being installed in the left corner area of the target indoor space, controlling the air guide assembly to rotate to the right by a second set angle, and in response to the air conditioning device being installed in the right corner area of the target indoor space, controlling the air guide assembly to rotate to the left by a third set angle. It should be noted that the second set angle and the third set angle are not limited too much, such as 10 degrees, 20 degrees, etc.

[0137] Optionally, the rotation angle range of the air sweeping assembly of the air conditioning device is adjusted, including adjusting the rotation angle range of the air sweeping assembly based on the adjusted rotation angle of the air guiding assembly. Thus, the rotation angle range of the air sweeping assembly can be adjusted considering the adjusted rotation angle of the air guiding assembly. For example, if the adjusted rotation angle of the air guiding assembly is θ1, the rotation angle range of the air sweeping assembly is [θ1-60, θ1+60].

[0138] In the sixth case, in response to the fault type including that the airflow blown by the air conditioning device cannot be diffused to the ground and the fault cause including that the installation height of the air conditioning device is greater than a third set threshold, the fault handling strategy is determined to include at least one of the following strategies:

[0139] controlling the air guiding assembly to rotate downward by a first set angle to diffuse the airflow blown by the air conditioning device to the ground;

[0140] adjusting the rotation angle range of the air sweeping assembly of the air conditioning device to diffuse the airflow blown by the air conditioning device to the ground.

[0141] Thus, in response to the fault type including that the airflow blown by the air conditioning device cannot be diffused to the ground and the fault cause including that the installation height of the air conditioning device is greater than a third set threshold, the air guiding assembly can be controlled to rotate downward by a first set angle, and / or the rotation angle range of the air sweeping assembly of the air conditioning device can be adjusted to diffuse the airflow blown by the air conditioning device to the ground.

[0142] It should be noted that the first set angle is not limited too much, such as 5, 10, 15 degrees.

[0143] In the seventh case, in response to the fault cause including that the human body detection component carried by the air conditioning device misreports, the fault handling strategy is determined to include at least one of the following strategies:

[0144] narrowing the detection range of the human body detection component to the target indoor space;

[0145] increasing the human body detection threshold of the human body detection component; wherein the human body detection threshold is the minimum detection parameter of the human body detection component when the human body detection component determines that a human body exists.

[0146] Thus, in response to the fault cause including that the human body detection component carried by the air conditioning device misreports, the detection range of the human body detection component can be narrowed to the target indoor space, and / or the human body detection threshold of the human body detection component can be increased to avoid the human body detection component misreports.

[0147] It should be noted that the human body detection component is not limited too much, such as a millimeter wave radar.

[0148] In an eighth case, in response to the fault cause including a false negative of the human body detection component, the determined fault handling strategy includes at least one of the following strategies:

[0149] Increasing the detection range of the human body detection component to the target indoor space;

[0150] Lowering the human body detection threshold.

[0151] In this way, in response to the fault cause including a false negative of the human body detection component mounted on the air conditioning device, the detection range of the human body detection component can be increased to the target indoor space, and / or the human body detection threshold can be lowered to avoid a false negative of the human body detection component.

[0152] It should be noted that the present disclosure does not limit the execution timing of steps S201 to S204, Figure 2 and only the sequential execution of steps S201 to S204 is exemplified.

[0153] The fault handling method of the air conditioning device provided by the embodiments of the present disclosure can comprehensively consider the fault type and installation information of the air conditioning device, determine the fault cause of the air conditioning device, improve the accuracy of the fault cause, and further help to improve the fault handling accuracy of the air conditioning device. It can effectively avoid the situation that the air conditioning device is mistakenly recognized as a hardware fault when the air conditioning device fails due to unreasonable installation of the indoor space, installation position, etc. of the air conditioning device, thereby avoiding unnecessary maintenance of the air conditioning device hardware, improving the fault handling efficiency of the air conditioning device, and ensuring the reliable operation of the air conditioning device, and optimizing the user experience.

[0154] Figure 3 is a flowchart of a fault handling method of an air conditioning device according to another exemplary embodiment, as Figure 3 shown, the fault handling method of the air conditioning device of the present disclosure embodiment includes the following steps.

[0155] S301, in response to a first operation, obtaining a fault type of an air conditioning device.

[0156] It should be noted that the execution subject of the fault handling method of the air conditioning device of the present disclosure embodiment is an electronic device, which can be a terminal device, an air conditioning device, etc. The fault handling method of the air conditioning device of the present disclosure embodiment can be executed by the fault handling device of the air conditioning device of the present disclosure embodiment, and the fault handling device of the air conditioning device of the present disclosure embodiment can be configured in any air conditioning device to execute the fault handling method of the air conditioning device of the present disclosure embodiment.

[0157] The fault handling method of the air conditioning device of the present disclosure embodiment will be described below taking the execution subject as a terminal device as an example.

[0158] For example, in response to the first operation, the fault type is acquired, including collecting voice information in response to a voice interaction operation, and performing voice recognition on the voice information to acquire the fault type. In this way, the user only needs to perform voice interaction with the terminal device to enable the terminal device to acquire the fault type, reducing manual operation of the user, simplifying user operation, and optimizing user experience.

[0159] For example, in response to the first operation, the fault type is acquired, including acquiring the fault type in response to an input operation. In this way, the user can input the fault type on the terminal device to enable the terminal device to acquire the fault type.

[0160] S302, in response to the second operation, installation information of the air conditioning device is acquired; wherein the installation information includes space information of a target indoor space where the air conditioning device is located and / or actual installation position information, and the fault type and the installation information are used to determine a fault handling strategy of the air conditioning device for fault handling.

[0161] For example, in response to the second operation, the installation information is acquired, including collecting voice information in response to a voice interaction operation, and performing voice recognition on the voice information to acquire the installation information. In this way, the user only needs to perform voice interaction with the terminal device to enable the terminal device to acquire the installation information, reducing manual operation of the user, simplifying user operation, and optimizing user experience.

[0162] For example, in response to the second operation, the installation information is acquired, including acquiring the installation information in response to an input operation. In this way, the user can input the installation information on the terminal device to enable the terminal device to acquire the installation information.

[0163] Optionally, the method further includes sending the fault type to the target device; wherein the fault type is used by the target device to determine the fault handling strategy, and the target device includes at least one of the air conditioning device and the second server.

[0164] Optionally, the method further includes sending the installation information to the first server; wherein the installation information is used by the first server to determine the model of the smart home device to be recommended, and is used by the first server to push information to the target device to determine the fault handling strategy, the target device including at least one of the air conditioning device and the second server; or sending the installation information to the target device; wherein the installation information is used by the target device to determine the fault handling strategy.

[0165] Optionally, the method further includes at least one of the following operations:

[0166] acquiring the fault handling strategy;

[0167] visually displaying the fault handling strategy;

[0168] In response to the third operation, the modification information of the fault handling strategy is acquired; wherein the modification information is used to modify the fault handling strategy.

[0169] In this way, the fault handling strategy can be visually displayed, and the user is timely informed of the fault handling strategy.

[0170] In response to the third operation, the modification information of the fault handling strategy is acquired, that is, the user can perform the third operation on the terminal device to determine the modification information of the fault handling strategy, which improves the diversity of the modification information, can meet the differentiated needs of different users, realizes personalized fault handling of different users, and optimizes the user experience.

[0171] Optionally, the fault handling strategy is acquired, including receiving the fault handling strategy sent by a target device; wherein the target device includes at least one of an air conditioning device and a second server.

[0172] After the modification information is acquired, the modification information is further sent to the target device; wherein the modification information is used to modify the fault handling strategy by the target device.

[0173] Optionally, in response to the third operation, the modification information of the fault handling strategy is acquired, including in response to a voice interaction operation, collecting voice information and performing voice recognition on the voice information to acquire the modification information. In this way, the user only needs to perform voice interaction with the terminal device to make the terminal device acquire the modification information, reducing the manual operation of the user, simplifying the user operation, and optimizing the user experience.

[0174] For example, in response to the third operation, the modification information of the fault handling strategy is acquired, including in response to an input operation, acquiring the modification information. In this way, the user can input the modification information on the terminal device to make the terminal device acquire the modification information.

[0175] For example, in response to the third operation, the modification information of the fault handling strategy is acquired, including in response to a selection operation, acquiring the modification information. In this way, the user can select the modification information on the terminal device to make the terminal device acquire the modification information.

[0176] It should be noted that the execution sequence of steps S301 to S302 is not limited in the present disclosure, Figure 3 only taking the sequential execution of steps S301 to S302 as an example.

[0177] The air conditioning equipment fault handling method provided in the embodiments of this disclosure, in response to a first operation, obtains the fault type of the air conditioning equipment, and in response to a second operation, obtains the installation information of the air conditioning equipment. The installation information includes spatial information of the target indoor space where the air conditioning equipment is located and / or actual installation location information. The fault type and installation information are used to determine the fault handling strategy for the air conditioning equipment. Therefore, in response to the first operation, the fault type of the air conditioning equipment can be obtained, and in response to the second operation, the installation information of the air conditioning equipment can be obtained to determine the fault handling strategy. That is, different fault handling strategies can be adopted under different fault types and installation information, improving the diversity of fault handling strategies. It can realize personalized fault handling under different fault types and installation information, and is applicable to multiple fault scenarios determined by multiple fault types and installation information. This helps to improve the fault handling accuracy and human comfort of the air conditioning equipment, and optimizes the user experience.

[0178] For ease of understanding, an exemplary embodiment is provided:

[0179] like Figure 4 As shown, when a user browses a shopping app on their mobile phone to purchase an air conditioner, they can upload the spatial information of the target indoor space where the air conditioner will be installed. The mobile phone responds to the second operation mentioned above, obtains the spatial information, and sends the spatial information to the first server.

[0180] The first server can determine the recommended air conditioning model based on spatial information and send the recommended air conditioning model to the mobile phone.

[0181] The mobile phone can provide a visual display of recommended air conditioning models.

[0182] After a user selects and installs an air conditioner, the user can upload the actual installation location information of the air conditioner through a shopping app on their mobile phone. The mobile phone can respond to the second operation mentioned above, obtain the actual installation location information, and send the actual installation location information to the first server.

[0183] During the use of air conditioning equipment, users can report the fault type of the air conditioning equipment through the smart home device control APP on their mobile phones. The mobile phone can respond to the above first operation, obtain the fault type, and send the fault type to the second server.

[0184] The second server sends the identifier of the air conditioning equipment to the first server.

[0185] The first server determines the installation information of the air conditioning equipment based on its identifier and sends the installation information to the second server. The installation information includes the spatial information of the target indoor space where the air conditioning equipment is located and the actual installation location information.

[0186] The second server determines a fault handling strategy of the air conditioning device based on the fault type and the installation information, and sends the fault handling strategy to the air conditioning device.

[0187] The air conditioning device controls the air conditioning device according to the fault handling strategy, such as adjusting the operating parameters of the air conditioning device.

[0188] For the convenience of understanding, another exemplary embodiment is provided:

[0189] As shown in Figure 5 After the user installs the air conditioning device, the user can upload the installation information of the air conditioning device through the smart home device control APP on the mobile phone, and the mobile phone can acquire the installation information and send the installation information to the air conditioning device in response to the second operation.

[0190] The user can report the fault type of the air conditioning device through the smart home device control APP on the mobile phone during use of the air conditioning device, and the mobile phone can acquire the fault type and send the fault type to the air conditioning device in response to the first operation.

[0191] The air conditioning device determines a fault handling strategy of the air conditioning device based on the fault type and the installation information, and controls the air conditioning device according to the fault handling strategy, such as adjusting the operating parameters of the air conditioning device.

[0192] Figure 6 is a structural schematic diagram of a fault handling device of an air conditioning device according to an exemplary embodiment.

[0193] Referring to Figure 6 , the fault handling device 600 of the air conditioning device of the embodiment of the disclosure includes a first acquisition module 601, a second acquisition module 602, and a determination module 603.

[0194] The first acquisition module 601 is configured to acquire a fault type of an air conditioning device.

[0195] The second acquisition module 602 is configured to acquire installation information of the air conditioning device, wherein the installation information includes space information and / or actual installation position information of a target indoor space where the air conditioning device is located.

[0196] The determination module 603 is configured to determine a fault handling strategy of the air conditioning device based on the fault type and the installation information.

[0197] In some possible implementations, the determination module 603 is further configured to determine a fault cause of the air conditioning device based on the fault type and the installation information, and determine the fault handling strategy of the air conditioning device based on the fault cause.

[0198] In some possible implementation, the determining module 603 is further configured to: acquire running information of the air conditioning device and a model of the air conditioning device; and determine the fault cause based on the fault type, the installation information, the running information and the model.

[0199] In some possible implementation, the determining module 603 is further configured to: in response to that the fault type comprises temperature regulation overshoot of the air conditioning device, and the fault cause comprises that a size of an indoor space where the air conditioning device is located is less than a first set threshold, and a running mode of the air conditioning device is a heating mode, determine that the fault handling strategy comprises at least one of the following strategies:

[0200] lowering a target temperature of the air conditioning device;

[0201] increasing an indoor environment temperature collected by the air conditioning device;

[0202] lowering a rotation speed of an indoor fan of the air conditioning device;

[0203] lowering a compressor frequency of the air conditioning device.

[0204] In some possible implementation, the determining module 603 is further configured to: in response to that the fault type comprises temperature regulation overshoot of the air conditioning device, and the fault cause comprises that a size of an indoor space where the air conditioning device is located is less than a first set threshold, and a running mode of the air conditioning device is a heating mode, determine that the fault handling strategy comprises at least one of the following strategies:

[0205] lowering a target temperature of the air conditioning device;

[0206] increasing an indoor environment temperature collected by the air conditioning device;

[0207] lowering a rotation speed of an indoor fan of the air conditioning device;

[0208] lowering a compressor frequency of the air conditioning device.

[0209] In some possible implementation, the determining module 603 is further configured to: in response to that the fault type comprises temperature regulation undershoot of the air conditioning device, and the fault cause comprises that a size of an indoor space where the air conditioning device is located is greater than a second set threshold, and a running mode of the air conditioning device is a heating mode, determine that the fault handling strategy comprises at least one of the following strategies:

[0210] lowering a target temperature of the air conditioning device;

[0211] increasing an indoor environment temperature collected by the air conditioning device;

[0212] increase a rotation speed of an indoor fan of the air conditioning device;

[0213] increase a compressor frequency of the air conditioning device;

[0214] In some possible implementation, the determining module 603 is further configured to: in response to the fault type including temperature regulation under-regulation of the air conditioning device, and the fault cause including that a size of an indoor space where the air conditioning device is located is greater than a second set threshold, and the operation mode of the air conditioning device being a cooling mode, determine that the fault processing strategy includes at least one of the following strategies:

[0215] decrease a target temperature of the air conditioning device;

[0216] increase an indoor environment temperature collected by the air conditioning device;

[0217] increase a rotation speed of an indoor fan of the air conditioning device;

[0218] increase a compressor frequency of the air conditioning device.

[0219] In some possible implementation, the determining module 603 is further configured to: in response to the fault type including that air flow blown by the air conditioning device cannot be uniformly diffused to the target indoor space, and the fault cause including that the air conditioning device is installed in a corner area of the target indoor space, determine that the fault processing strategy includes at least one of the following strategies:

[0220] adjust a rotation angle of a wind guide assembly of the air conditioning device, so that the air flow blown by the air conditioning device is uniformly diffused to the target indoor space;

[0221] adjust a rotation angle interval of a wind sweeping assembly of the air conditioning device, so that the air flow blown by the air conditioning device is uniformly diffused to the target indoor space.

[0222] In some possible implementation, the determining module 603 is further configured to: increase an included angle between the wind guide assembly and a normal direction of an indoor unit panel of the air conditioning device.

[0223] In some possible implementation, the determining module 603 is further configured to: based on the adjusted rotation angle of the wind guide assembly, adjust the rotation angle interval of the wind sweeping assembly.

[0224] In some possible implementation, the determining module 603 is further configured to: in response to the fault type including that the air flow blown by the air conditioning device cannot be diffused to the ground, and the fault cause including that an installation height of the air conditioning device is greater than a third set threshold, determine that the fault processing strategy includes at least one of the following strategies:

[0225] controlling the wind guide assembly to rotate downwardly by a first set angle, so that the airflow blown by the air conditioning equipment is diffused to the ground;

[0226] adjusting a rotation angle range of a wind sweeping assembly of the air conditioning equipment, so that the airflow blown by the air conditioning equipment is diffused to the ground.

[0227] In some possible implementation manners, the determining module 603 is further configured to determine that the fault handling strategy includes at least one of the following strategies in response to the fault cause including false positives of a human body detection assembly carried by the air conditioning equipment:

[0228] narrowing a detection range of the human body detection assembly to the target indoor space;

[0229] increasing a human body detection threshold of the human body detection assembly; wherein the human body detection threshold is a minimum detection parameter of the human body detection assembly when the human body detection assembly determines that a human body exists;

[0230] In response to the fault cause including false negatives of the human body detection assembly, the determining module 603 is configured to determine that the fault handling strategy includes at least one of the following strategies:

[0231] increasing a detection range of the human body detection assembly to the target indoor space;

[0232] decreasing the human body detection threshold.

[0233] In some possible implementation manners, the first obtaining module 601 is further configured to receive the fault type sent by the terminal device; wherein the fault type is determined based on a first operation on the terminal device.

[0234] In some possible implementation manners, the second obtaining module 602 is further configured to receive the installation information sent by the first server or the terminal device; wherein the installation information is determined based on a second operation on the terminal device, and the installation information is further used by the first server to determine a model of the smart home equipment to be recommended.

[0235] In some possible implementation manners, the determining module 603 is further configured to perform at least one of the following operations:

[0236] sending the fault handling strategy to the terminal device; wherein the fault handling strategy is used by the terminal device to perform visual display;

[0237] receiving correction information of the fault handling strategy sent by the terminal device; wherein the correction information is determined based on a third operation on the terminal device;

[0238] Correct the fault handling strategy based on the correction information.

[0239] As to the apparatus in the above embodiments, the specific manners in which the respective modules perform operations have been described in detail in the embodiments of the method, and thus will not be described in detail here.

[0240] The fault handling apparatus of the air conditioning equipment provided by the embodiments of the present disclosure acquires a fault type of the air conditioning equipment and acquires installation information of the air conditioning equipment, wherein the installation information comprises space information of a target indoor space where the air conditioning equipment is located and / or actual installation position information, and based on the fault type and the installation information, a fault handling strategy of the air conditioning equipment is determined. In this way, the fault type and the installation information of the air conditioning equipment can be comprehensively considered to determine the fault handling strategy of the air conditioning equipment, that is, different fault handling strategies can be adopted under different fault types and installation information, the diversity of the fault handling strategy is improved, individualized fault handling under different fault types and installation information can be realized, the fault handling apparatus is suitable for a plurality of fault scenarios determined by a plurality of fault types and installation information, and the fault handling precision of the air conditioning equipment and the human comfort are improved, and the user experience is optimized.

[0241] Figure 7 is a structural schematic diagram of a fault handling apparatus of an air conditioning equipment according to another exemplary embodiment.

[0242] With reference to Figure 7 The fault handling apparatus 700 of the air conditioning equipment of the embodiments of the present disclosure comprises a first acquisition module 701 and a second acquisition module 702.

[0243] The first acquisition module is configured to acquire, in response to a first operation, a fault type of an air conditioning equipment.

[0244] The second acquisition module is configured to acquire, in response to a second operation, installation information of the air conditioning equipment, wherein the installation information comprises space information of a target indoor space where the air conditioning equipment is located and / or actual installation position information, and the fault type and the installation information are used to determine a fault handling strategy of the air conditioning equipment for fault handling.

[0245] In some possible implementation manners, the first acquisition module 701 is further configured to send the fault type to a target device, wherein the fault type is used by the target device to determine the fault handling strategy, and the target device comprises at least one of the air conditioning equipment and a second server.

[0246] In some possible implementation, the second obtaining module 702 is further configured to: send the installation information to a first server; wherein the installation information is used by the first server to determine a model of the smart home device to be recommended, and is used by the first server to push information to a target device to determine the fault handling strategy, the target device comprising at least one of the air conditioner device and a second server; or send the installation information to the target device; wherein the installation information is used by the target device to determine the fault handling strategy.

[0247] In some possible implementation, the second obtaining module 702 is further configured to perform at least one of the following operations:

[0248] obtain the fault handling strategy;

[0249] visually display the fault handling strategy;

[0250] obtain correction information of the fault handling strategy in response to a third operation; wherein the correction information is used to correct the fault handling strategy.

[0251] In some possible implementation, the second obtaining module 702 is further configured to: receive the fault handling strategy sent by a target device; wherein the target device comprises at least one of the air conditioner device and a second server;

[0252] After obtaining the correction information, the second obtaining module 702 is further configured to: send the correction information to the target device; wherein the correction information is used by the target device to correct the fault handling strategy.

[0253] As to the apparatus in the above-mentioned embodiments, the specific manners in which various modules perform operations have been described in detail in the embodiments of the method, and will not be described herein.

[0254] The embodiment of the present disclosure provides a fault processing device of an air conditioning equipment, in response to a first operation, obtaining a fault type of the air conditioning equipment, in response to a second operation, obtaining installation information of the air conditioning equipment; wherein the installation information comprises space information and / or actual installation position information of a target indoor space where the air conditioning equipment is located, and the fault type and the installation information are used to determine a fault processing strategy of the air conditioning equipment for fault processing. Thus, the fault type of the air conditioning equipment can be obtained in response to the first operation, and the installation information of the air conditioning equipment can be obtained in response to the second operation, so as to determine the fault processing strategy of the air conditioning equipment, that is, different fault processing strategies can be adopted under different fault types and installation information, the diversity of the fault processing strategy is improved, the individualized fault processing under different fault types and installation information can be realized, the fault processing precision of the air conditioning equipment and the human comfort are improved, and the user experience is optimized.

[0255] To achieve the above-mentioned embodiments, the present disclosure further provides an air conditioning equipment configured to implement the steps of the air conditioning equipment fault processing method provided by the present disclosure. For example, the air conditioning equipment is configured to implement the steps of the air conditioning equipment fault processing method shown in Figures 1-2 , and / or is configured to implement the steps of the air conditioning equipment fault processing method shown in Figure 3 .

[0256] To achieve the above-mentioned embodiments, the present disclosure further provides a terminal device configured to implement the steps of the air conditioning equipment fault processing method provided by the present disclosure. For example, the terminal device is configured to implement the steps of the air conditioning equipment fault processing method shown in Figure 3 .

[0257] To achieve the above-mentioned embodiments, the present disclosure further provides an electronic device comprising a memory, a processor, and a computer program stored in the memory and executable on the processor, wherein the processor implements the steps of the image processing method provided by the present disclosure when executing the program.

[0258] Figure 8 is a structural schematic diagram of an electronic device according to an example embodiment. For example, the electronic device 800 can be a vehicle, a mobile phone, a computer, a digital broadcast terminal, a messaging device, a game console, a tablet device, a medical device, a fitness device, a personal digital assistant, etc.

[0259] Referring to Figure 8 , the electronic device 800 can include one or more of the following components: a processing component 802, a memory 804, a power component 806, a multimedia component 808, an audio component 810, an input / output (I / O) interface 812, a sensor component 814, and a communication component 816.

[0260] The processing component 802 generally controls the overall operation of the electronic device 800 such as the operations associated with display, telephony calls, data communications, camera operations, and recording operations. The processing component 802 can include one or more processors 820 to execute instructions to complete all or a subset of the steps described in the image processing methods described above. Further, the processing component 802 can include one or more modules to facilitate the interaction between the processing component 802 and other components. For example, the processing component 802 can include a multimedia module to facilitate the interaction between the multimedia component 808 and the processing component 802.

[0261] The memory 804 is configured to store various types of data to support operations of the electronic device 800. Examples of these data include instructions for any applications or methods operating on the electronic device 800, contact data, phonebook data, messages, pictures, videos, and so on. The memory 804 can be realized by any type of volatile or non-volatile storage devices or a combination thereof, such as static random access memory (SRAM), electrically erasable programmable read-only memory (EEPROM), erasable programmable read-only memory (EPROM), programmable read-only memory (PROM), read-only memory (ROM), magnetic storage, flash memory, magnetic or optical disks.

[0262] The power component 806 provides power to the various components of the electronic device 800. The power component 806 can include a power management system, one or more power supplies, and other components associated with generating, managing, and distributing power for the electronic device 800.

[0263] The multimedia component 808 includes a screen providing an output interface between the electronic device 800 and a user. In some embodiments, the screen can include a Liquid Crystal Display (LCD) and a Touch Panel (TP). If the screen includes a touch panel, the screen can be implemented as a touch screen to receive an input signal from a user. The touch panel includes one or more touch sensors to sense a touch, a slide and a gesture on the touch panel. The touch sensor can not only sense a boundary of a touching or a sliding action, but also detect duration and pressure related to the touching or sliding action. In some embodiments, the multimedia component 808 includes a front camera and / or a rear camera. When the electronic device 800 is in an operating mode, such as a shooting mode or a video mode, the front camera and / or the rear camera can receive external multimedia data. Each of the front camera and the rear camera can be a fixed optical lens system or have a focal length and optical zoom capability.

[0264] The audio component 810 is configured to output and / or input an audio signal. For example, the audio component 810 includes a microphone (MIC) configured to receive an external audio signal when the electronic device 800 is in an operating mode, such as a call mode, a recording mode, and a voice recognition mode. The received audio signal can be further stored in the memory 804 or transmitted via the communication component 816. In some embodiments, the audio component 810 also includes a speaker for outputting an audio signal.

[0265] The I / O interface 812 provides an interface between the processing component 802 and a peripheral interface module, which can be a keypad, a click wheel, buttons, and the like. The buttons can include, but are not limited to, a home button, a volume button, a start button, and a lock button.

[0266] The sensor component 814 includes one or more sensors for providing status assessments for various aspects of the electronic device 800. For example, the sensor component 814 can detect an open / closed position of the electronic device 800, relative positioning of components, such as a display and a keypad of the electronic device 800, a change in position of the electronic device 800 or a component of the electronic device 800, presence or absence of user contact with the electronic device 800, orientation or acceleration / deceleration / g-force and temperature changes of the electronic device 800. The sensor component 814 can include an accelerometer for measuring a tilt or motion of the electronic device 800. The sensor component 814 can further include a proximity sensor configured to detect presence of nearby objects without any physical contact. The sensor component 814 can also include a light sensor, such as a complementary metal-oxide-semiconductor (CMOS) or charge-coupled device (CCD) image sensor, utilized in an imaging application. In some embodiments, the sensor component 814 can further include an acceleration sensor, a gyroscope sensor, a magnetic sensor, a pressure sensor, or a temperature sensor.

[0267] The communication component 816 is configured to facilitate wired or wireless communication between the electronic device 800 and other devices. The electronic device 800 can access a wireless network based on a communication standard, such as WiFi, 4G, or 8G, or a combination thereof. In an example embodiment, the communication component 816 receives broadcast signals or broadcast-related information from an external broadcast management system via a broadcast channel. In an example embodiment, the communication component 816 can further include a Near Field Communication (NFC) module to facilitate short-range communication. For example, the NFC module can be implemented based on Radio Frequency Identification (RFID) technology, Infrared Data Association (IrDA) technology, Ultra-Wideband (UWB) technology, Bluetooth (BT) technology and other technologies.

[0268] In an example embodiment, the electronic device 800 can be implemented by one or more Application-Specific Integrated Circuits (ASICs), Digital Signal Processors (DSPs), Digital Signal Processing Devices (DSPDs), Programmable Logic Devices (PLDs), Field-Programmable Gate Arrays (FPGAs), controllers, micro-controllers, microprocessors, or other electronic elements for executing the above-mentioned image processing method.

[0269] In an example embodiment, a non-transitory computer-readable storage medium, such as the memory 804 including instructions, is also provided, which can be executed by the processor 820 of the electronic device 800 to complete the above-mentioned image processing method. For example, the non-transitory computer-readable storage medium can be a Read-Only Memory (ROM), a Random Access Memory (RAM), a Compact Disc Read-Only Memory (CD-ROM), a magnetic tape, a floppy disk, and an optical data storage device, etc.

[0270] To implement the above-mentioned embodiments, the present disclosure further provides a computer-readable storage medium having stored thereon computer program instructions which, when executed by a processor, implement the steps of the fault processing method of the air conditioning device provided by the present disclosure.

[0271] Optionally, the computer-readable storage medium can be a ROM, a Random Access Memory (RAM), a CD-ROM, a magnetic tape, a floppy disk, and an optical data storage device, etc.

[0272] To implement the above-mentioned embodiments, the present disclosure further provides a chip including an interface circuit and a processing circuit coupled to each other, the interface circuit being configured to input or output signals, and the processing circuit being configured to implement the steps of the fault processing method of the air conditioning device provided by the present disclosure.

[0273] Figure 9 is a structural schematic diagram of a chip according to an example embodiment. Referring to Figure 9 the structural schematic diagram of the chip 900 shown, but is not limited thereto.

[0274] The chip 900 comprises processing circuitry 901 configured to perform any of the above air conditioner fault processing methods.

[0275] In some embodiments, the chip 900 further comprises one or more interface circuits 902. Optionally, the interface circuit 902 is connected with the memory 903, and the interface circuit 902 can be configured to receive signals from the memory 903 or other devices, and the interface circuit 902 can be configured to send signals to the memory 903 or other devices. For example, the interface circuit 902 can read instructions stored in the memory 903 and send the instructions to the processing circuitry 901.

[0276] In some embodiments, the interface circuit 902 performs at least one of the communication steps in the above methods, such as sending and / or receiving, and the processing circuitry 901 performs other steps.

[0277] In some embodiments, the terms interface circuit, interface, transceiver pin, transceiver, etc. can be replaced by each other.

[0278] In some embodiments, the chip 900 further comprises one or more memories 903 for storing instructions. Optionally, all or part of the memory 903 can be outside the chip 900.

[0279] In order to implement the above embodiments, the present disclosure further proposes a computer program product comprising a computer program, which, when executed by a processor, implements the steps of the air conditioner fault processing method provided by the present disclosure.

[0280] Other embodiments of the present disclosure will be apparent to those skilled in the art from consideration of the specification and practice of the features disclosed herein. The present disclosure is intended to cover any variations, uses or adaptations of the present disclosure following, in general, the principles of the present disclosure and including such features that are evident to those skilled in the art to which the present disclosure pertains. The specification and examples are to be regarded as exemplary only, and the true scope and spirit of the present disclosure are indicated by the following claims.

[0281] It should be understood that the present disclosure is not limited to the precise structures herein described and illustrated above, and that various modifications and changes in the herein disclosed structures can be affected, without departing from the scope of the present disclosure. The scope of the present disclosure is indicated by the appended claims, and all changes that come within the meaning and range of equivalents are intended to be embraced therein.

Claims

1. A method for troubleshooting air conditioning equipment, characterized in that, include: Obtain the fault type of the air conditioning equipment; Obtain the installation information of the air conditioning equipment; wherein, the installation information includes spatial information of the target indoor space where the air conditioning equipment is located and / or actual installation location information; Based on the fault type and the installation information, a fault handling strategy for the air conditioning equipment is determined.

2. The method according to claim 1, characterized in that, The step of determining a fault handling strategy for the air conditioning equipment based on the fault type and the installation information includes: Based on the fault type and the installation information, determine the cause of the air conditioning equipment failure; Based on the cause of the fault, a fault handling strategy for the air conditioning equipment is determined.

3. The method according to claim 2, characterized in that, Determining the cause of the air conditioning equipment malfunction based on the fault type and the installation information includes: Obtain the operating information and model number of the air conditioning equipment; Based on the fault type, the installation information, the operating information, and the model number, the cause of the fault is determined.

4. The method according to claim 2, characterized in that, The step of determining the fault handling strategy for the air conditioning equipment based on the cause of the fault includes: In response to the fault type including temperature regulation overshoot of the air conditioning unit, and the fault cause including the size of the indoor space where the air conditioning unit is located being smaller than a first preset threshold, and the air conditioning unit being operated in heating mode, the fault handling strategy is determined to include at least one of the following strategies: Lower the target temperature of the air conditioning equipment; Increase the indoor ambient temperature collected by the air conditioning equipment; Reduce the indoor fan speed of the air conditioning equipment; Reduce the compressor frequency of the air conditioning equipment.

5. The method according to claim 2, characterized in that, The step of determining the fault handling strategy for the air conditioning equipment based on the cause of the fault includes: In response to the fault type including temperature regulation overshoot of the air conditioning unit, and the fault cause including the size of the indoor space where the air conditioning unit is located being smaller than a first preset threshold, and the air conditioning unit being operated in cooling mode, the fault handling strategy is determined to include at least one of the following strategies: Increase the target temperature of the air conditioning equipment; Lower the indoor ambient temperature collected by the air conditioning equipment; Reduce the indoor fan speed of the air conditioning equipment; Reduce the compressor frequency of the air conditioning equipment.

6. The method according to claim 2, characterized in that, The step of determining the fault handling strategy for the air conditioning equipment based on the cause of the fault includes: In response to the fault type including under-adjustment of the temperature setting of the air conditioning unit, and the fault cause including the size of the indoor space where the air conditioning unit is located being larger than a second preset threshold, and the air conditioning unit being operated in heating mode, the fault handling strategy is determined to include at least one of the following strategies: Increase the target temperature of the air conditioning equipment; Lower the indoor ambient temperature collected by the air conditioning equipment; Increase the indoor fan speed of the air conditioning equipment; Increase the compressor frequency of the air conditioning equipment.

7. The method according to claim 2, characterized in that, The step of determining the fault handling strategy for the air conditioning equipment based on the cause of the fault includes: In response to the fault type including under-adjustment of the temperature setting of the air conditioning unit, and the fault cause including the size of the indoor space where the air conditioning unit is located being larger than a second preset threshold, and the air conditioning unit being operated in cooling mode, the fault handling strategy is determined to include at least one of the following strategies: Lower the target temperature of the air conditioning equipment; Increase the indoor ambient temperature collected by the air conditioning equipment; Increase the indoor fan speed of the air conditioning equipment; Increase the compressor frequency of the air conditioning equipment.

8. The method according to claim 2, characterized in that, The step of determining the fault handling strategy for the air conditioning equipment based on the cause of the fault includes: In response to the fault type including the airflow from the air conditioning unit failing to diffuse evenly into the target indoor space, and the fault cause including the air conditioning unit being installed in a corner area of ​​the target indoor space, the fault handling strategy is determined to include at least one of the following strategies: Adjust the rotation angle of the air guide component of the air conditioning equipment so that the airflow blown by the air conditioning equipment is evenly diffused into the target indoor space; Adjust the rotation angle range of the air sweeping component of the air conditioning unit so that the airflow blown by the air conditioning unit is evenly diffused into the target indoor space.

9. The method according to claim 8, characterized in that, Adjusting the rotation angle of the air guide assembly of the air conditioning equipment includes: Increase the angle between the air guide component and the normal direction of the indoor unit panel of the air conditioning equipment.

10. The method according to claim 8, characterized in that, The adjustment of the rotation angle range of the air-sweeping component of the air conditioning equipment includes: Based on the adjusted rotation angle of the air guide component, the rotation angle range of the air sweeping component is adjusted.

11. The method according to claim 2, characterized in that, The step of determining the fault handling strategy for the air conditioning equipment based on the cause of the fault includes: In response to the fault type including the airflow from the air conditioning unit failing to diffuse to the ground, and the fault cause including the installation height of the air conditioning unit exceeding a third preset threshold, the fault handling strategy is determined to include at least one of the following strategies: The air guide assembly is controlled to rotate downwards by a first predetermined angle so that the airflow blown out by the air conditioning unit diffuses to the ground; Adjust the rotation angle range of the air sweeping component of the air conditioning unit so that the airflow blown by the air conditioning unit diffuses to the ground.

12. The method according to claim 2, characterized in that, The step of determining the fault handling strategy for the air conditioning equipment based on the cause of the fault includes: In response to the fault cause including a false alarm from the human body detection component installed in the air conditioning unit, the fault handling strategy is determined to include at least one of the following strategies: The detection range of the human body detection component is narrowed to the target indoor space; Increase the human detection threshold of the human detection component; wherein, the human detection threshold is the minimum detection parameter of the human detection component when the human detection component determines that a human body is present; In response to the fault cause including a missed detection by the human body detection component, the fault handling strategy is determined to include at least one of the following strategies: The detection range of the human body detection component is increased to the target indoor space; Lower the human detection threshold.

13. The method according to any one of claims 1-12, characterized in that, The method for obtaining the fault type of the air conditioning equipment includes: The fault type is received from the terminal device; wherein the fault type is determined based on a first operation performed on the terminal device.

14. The method according to any one of claims 1-12, characterized in that, The step of obtaining the installation information of the air conditioning equipment includes: The system receives installation information sent by a first server or a terminal device; wherein the installation information is determined based on a second operation performed on the terminal device, and the installation information is also used by the first server to determine the model of the smart home device to be recommended.

15. The method according to any one of claims 1-12, characterized in that, The method further includes at least one of the following operations: The fault handling strategy is sent to the terminal device; wherein the fault handling strategy is used by the terminal device for visualization. The system receives correction information for the fault handling strategy sent by the terminal device; wherein the correction information is determined based on a third operation performed on the terminal device. Based on the correction information, the fault handling strategy is modified.

16. A method for troubleshooting an air conditioning device, characterized in that, include: In response to the first operation, obtain the fault type of the air conditioning equipment; In response to the second operation, the installation information of the air conditioning equipment is obtained; wherein, the installation information includes spatial information of the target indoor space where the air conditioning equipment is located and / or actual installation location information, and the fault type and the installation information are used to determine the fault handling strategy of the air conditioning equipment for fault handling.

17. The method according to claim 16, characterized in that, The method further includes: The fault type is sent to the target device; wherein the fault type is used by the target device to determine the fault handling strategy, and the target device includes at least one of the air conditioning equipment and the second server.

18. The method according to claim 16, characterized in that, The method further includes: The installation information is sent to the first server; wherein the installation information is used by the first server to determine the model of the smart home device to be recommended, and by the first server to push information to the target device to determine the fault handling strategy, the target device including at least one of the air conditioner and the second server; or... The installation information is sent to the target device; wherein the installation information is used by the target device to determine the fault handling strategy.

19. The method according to claim 16, characterized in that, The method further includes at least one of the following operations: Obtain the fault handling strategy; The fault handling strategy is visualized. In response to the third operation, correction information of the fault handling strategy is obtained; wherein the correction information is used to correct the fault handling strategy.

20. The method according to claim 19, characterized in that, The acquisition of the fault handling strategy includes: The fault handling strategy sent by the target device is received; wherein the target device includes at least one of the air conditioning equipment and the second server. After obtaining the correction information, the process also includes: The correction information is sent to the target device; wherein the correction information is used by the target device to correct the fault handling strategy.

21. A fault handling device for air conditioning equipment, characterized in that, include: The first acquisition module is configured to acquire the fault type of the air conditioning equipment; The second acquisition module is configured to acquire the installation information of the air conditioning equipment; wherein, the installation information includes spatial information of the target indoor space where the air conditioning equipment is located and / or actual installation location information; The determination module is configured to determine the fault handling strategy for the air conditioning equipment based on the fault type and the installation information.

22. The apparatus according to claim 21, characterized in that, The determining module is further configured to: Based on the fault type and the installation information, determine the cause of the air conditioning equipment failure; Based on the cause of the fault, a fault handling strategy for the air conditioning equipment is determined.

23. The apparatus according to claim 22, characterized in that, The determining module is further configured to: Obtain the operating information and model number of the air conditioning equipment; Based on the fault type, the installation information, the operating information, and the model number, the cause of the fault is determined.

24. A fault handling device for air conditioning equipment, characterized in that, include: The first acquisition module is configured to acquire the fault type of the air conditioning equipment in response to the first operation; The second acquisition module is configured to acquire installation information of the air conditioning equipment in response to the second operation; wherein the installation information includes spatial information of the target indoor space where the air conditioning equipment is located and / or actual installation location information, and the fault type and the installation information are used to determine the fault handling strategy of the air conditioning equipment for fault handling.

25. The apparatus according to claim 24, characterized in that, The first acquisition module is further configured as follows: The fault type is sent to the target device; wherein the fault type is used by the target device to determine the fault handling strategy, and the target device includes at least one of the air conditioning equipment and the second server.

26. The apparatus according to claim 24, characterized in that, The second acquisition module is also configured as follows: The installation information is sent to the first server; wherein the installation information is used by the first server to determine the model of the smart home device to be recommended, and by the first server to push information to the target device to determine the fault handling strategy, the target device including at least one of the air conditioner and the second server; or... The installation information is sent to the target device; wherein the installation information is used by the target device to determine the fault handling strategy.

27. An air conditioning device, characterized in that, The steps are configured to implement the method of any one of claims 1-20.

28. A computer-readable storage medium having computer program instructions stored thereon, characterized in that, When executed by a processor, the program instructions implement the steps of the method described in any one of claims 1-20.

29. A chip, characterized in that, The chip includes an interface circuit and a processing circuit coupled to each other. The interface circuit is used to input or output signals, and the processing circuit is configured to implement the steps of the method according to any one of claims 1-20.

30. A computer program product, characterized in that, Includes a computer program, which, when executed by a processor, implements the steps of the method according to any one of claims 1-20.

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