Aircraft delivery problem processing method, device, equipment and medium
The aircraft delivery problem handling system utilizes on-site mobile terminals and a dual-network interactive platform to generate structured solutions, solving the problem of low efficiency in the aircraft delivery problem handling process and achieving efficient and standardized delivery problem handling and data management.
Patent Information
- Application Number
- CN202511015026.8
- Authority / Receiving Office
- CN · China
- Patent Type
- Applications(China)
- Current Assignee / Owner
- Filing Date
- 2025-07-23
- Publication Date
- 2025-11-25
AI Technical Summary
Currently, the process of handling aircraft delivery issues involves on-site faults requiring manual, step-by-step transmission of paper documents, reliance on manual updates to issue status, easy loss or delays in form transfers, difficulty in structured archiving of paper records, the need for the materials department to confirm allocation requirements by phone, a disconnect between the industrial control site and the management park, resulting in low efficiency and reliance on on-site judgment.
An aircraft delivery problem handling system is adopted, including on-site mobile terminals and a dual-network interactive platform, to realize data transmission and management between the industrial control network and the park management network. Problem handling solutions are generated through preset models, including solution formulation, process node formulation and resource allocation plan, thereby improving the quality and speed of problem handling.
It has enabled efficient handling of aircraft delivery issues, shortened the problem handling cycle, improved management efficiency, reduced management costs, formed reliable delivery issue data assets, and improved user experience.
Smart Images
Figure CN121010127A_ABST
Abstract
Description
Technical Field
[0001] This application relates to the field of data processing technology, and in particular to a method, apparatus, equipment and medium for handling aircraft delivery problems. Background Technology
[0002] Aircraft acceptance and delivery typically includes the following steps: verifying the quantity and model of airframe components against the packing list, requiring signatures from at least three people; testing the avionics, hydraulics, and other systems item by item according to the "Aircraft Inspection Procedure Catalog," and recording the test data; system debugging: calibrating parameters for any functional abnormalities (such as gyroscope drift compensation); delivery and acceptance form: completing a paper acceptance form, recording the problem description, responsible person, and handling requirements (in quadruplicate); quality re-inspection: re-inspecting the handled issues, requiring countersignatures from the technical / inspection / customer parties; complete aircraft delivery: transferring the aircraft to the customer based on the fully signed acceptance form.
[0003] However, current technical methods for handling aircraft delivery issues have the following shortcomings: after a fault is discovered on-site, paper documents must be manually carried and passed up the chain of command to the technical department; the problem status relies on manual updates, and forms are easily lost or delayed during the process; paper records are difficult to archive in a structured manner, and analysis of historical problems relies on manual review; the materials department needs to repeatedly confirm allocation requirements by phone, and the industrial control site is disconnected from the management park. Most importantly, the current aircraft delivery process is inefficient and heavily reliant on the on-site judgment of personnel. Summary of the Invention
[0004] The main objective of this application is to provide a method, apparatus, equipment, and medium for handling aircraft delivery problems, aiming to simultaneously improve the quality and speed of handling aircraft delivery problems.
[0005] To achieve the above objectives, this application provides an aircraft delivery problem handling method, which is applied to an aircraft delivery problem handling system. The aircraft delivery problem handling system includes a field mobile terminal and a dual-network interactive platform. The dual-network interactive platform is used to realize data transmission and data management between the industrial control network server management system at the aircraft site and the park management network delivery problem handling system. The method includes: Obtain aircraft problem information of the aircraft to be delivered, and transmit the aircraft problem information from the industrial control network server management system to the park management network delivery problem handling system; The problem handling system is delivered through the park management network. Based on the aircraft problem information, a problem handling plan is generated and transmitted to the industrial control network server management system. The problem handling plan includes a sub-plan for problem handling plan formulation, a sub-plan for problem handling process node formulation, and a sub-plan for resource allocation. The sub-plan for problem handling plan formulation is used to determine the technical personnel participating in the problem handling meeting. The sub-plan for problem handling process formulation is used to determine the personnel division plan and the problem handling process plan. The sub-plan for resource allocation is used to determine the material allocation plan during the problem handling process. According to the aforementioned problem-solving plan, the aircraft to be delivered is processed so that it can be delivered to the customer.
[0006] Specifically, the park management network delivery problem handling system includes a preset problem handling solution generation model, which includes a first preset model, a second preset model, and a third preset model; The process of delivering a problem-solving system through the park management network and generating a problem-solving plan based on the aircraft problem information includes: Based on the aircraft problem information, a sub-solution is formulated using the first preset model to obtain the handling plan; Based on the aircraft problem information and the proposed solution, a sub-solution is formulated, and the sub-solution is formulated by obtaining the proposed solution process nodes through the second preset model. Based on the aircraft problem information and the handling process nodes, a sub-plan is formulated, and the resource allocation sub-plan is obtained through the third preset model.
[0007] Specifically, the first preset model includes a first input layer, a feature extraction layer, an expert matching layer, a scheme generation layer, and a first output layer; The step of formulating sub-solutions based on the aircraft problem information and the first preset model to obtain the handling plan includes: Based on the aircraft problem information, a structured problem feature vector is obtained through the first input layer; Based on the structured problem feature vector, the problem domain feature vector and the problem urgency scalar are obtained through the feature extraction layer; Based on the problem domain feature vector, the technical expert domain matching degree matrix is obtained through the expert matching layer; Based on the technical expert domain matching degree matrix and the problem urgency scalar, a solution draft matrix is obtained through the solution generation layer; Based on the proposed disposal scheme matrix, sub-solutions are formulated through the first output layer.
[0008] Specifically, the second preset model includes a second input layer, a node decomposition layer, a personnel division layer, a timing optimization layer, and a second output layer; The step of formulating sub-plans based on the aircraft problem information and the handling plan, and obtaining the handling process nodes through the second preset model to formulate sub-plans, includes: Based on the aircraft problem information and the proposed solutions, sub-solutions are formulated, and a merged feature vector is obtained through the second input layer. Based on the merged feature vector, the basic processing node sequence is obtained through the node decomposition layer; Based on the basic processing node sequence and the technical expert domain matching degree matrix, a personnel node allocation matrix is obtained through the personnel division layer; Based on the personnel node allocation matrix and the problem urgency scalar, the node timing plan is obtained through the timing optimization layer; Based on the personnel node allocation matrix and the node timing plan, the second output layer obtains the sub-schemes for the handling process nodes.
[0009] Specifically, the third preset model includes a third input layer, a material prediction layer, a path optimization layer, and a third output layer; The step of formulating sub-solutions based on the aircraft problem information and the handling process nodes, and obtaining the resource allocation sub-solution through the third preset model, includes: Based on the aircraft problem information and the handling process nodes, a sub-solution is formulated, and the node resource association feature vector is obtained through the third input layer; Based on the node resource association feature vector, the material requirement list is obtained through the material prediction layer; Based on the material requirements list and the node timing plan, a dynamic allocation strategy matrix is obtained through the path optimization layer; Based on the dynamic allocation strategy matrix, the resource allocation sub-scheme is obtained through the third output layer.
[0010] Specifically, after processing the aircraft to be delivered according to the problem-solving plan, the method further includes: The handling results corresponding to the problem handling plan are transmitted to the on-site mobile terminal so that the customer can decide whether to perform electronic signature acceptance operation on the on-site mobile terminal based on the handling results.
[0011] Specifically, after transmitting the handling result corresponding to the problem handling plan to the on-site mobile terminal, the method further includes: If the customer has already performed the electronic signature acceptance operation through the on-site mobile terminal, then the on-site mobile terminal generates signature data and the corresponding problem status information of the handling result, and sends the signature data and the problem status information to the park management network delivery problem handling system.
[0012] To achieve the above objectives, this application also provides an aircraft delivery problem handling device, which is applied to an aircraft delivery problem handling system. The aircraft delivery problem handling system includes a field mobile terminal and a dual-network interactive platform. The dual-network interactive platform is used to realize data transmission and data management between the industrial control network server management system at the aircraft site and the park management network delivery problem handling system. The device includes: The first unit is used to acquire aircraft problem information of the aircraft to be delivered and transmit the aircraft problem information from the industrial control network server management system to the park management network delivery problem handling system. The second unit is used to deliver the problem handling system through the park management network, generate a problem handling plan based on the aircraft problem information, and transmit the problem handling plan to the industrial control network server management system. The problem handling plan includes a sub-plan for formulating a handling plan, a sub-plan for formulating a handling process node, and a sub-plan for allocating resources. The sub-plan for formulating a handling plan is used to determine the technical personnel participating in the problem handling meeting. The sub-plan for formulating the handling process is used to determine the personnel division plan and the problem handling process plan. The sub-plan for allocating resources is used to determine the material allocation plan during the problem handling process. The third unit is used to process the aircraft to be delivered according to the problem handling plan so that the aircraft can be delivered to the customer.
[0013] To achieve the above objectives, this application also provides an apparatus including a memory storing a plurality of instructions; the processor loads the instructions from the memory to execute the steps of any of the methods provided in this application.
[0014] To achieve the above objectives, this application also provides a medium storing a plurality of instructions adapted for loading by a processor to execute the steps in any of the methods provided in this application.
[0015] This application provides a method, apparatus, equipment, and medium for handling aircraft delivery issues. It first acquires aircraft problem information of the aircraft to be delivered and transmits this information from an industrial control network server management system to a park management network delivery problem handling system. The park management network delivery problem handling system then generates a problem handling plan based on the aircraft problem information and transmits the plan to the industrial control network server management system. The problem handling plan includes sub-plans for plan formulation, sub-plans for process node formulation, and resource allocation sub-plans. Finally, based on the problem handling plan, the aircraft to be delivered is processed so that it can be delivered to the customer, thereby simultaneously improving the quality and speed of aircraft delivery problem handling. Attached Figure Description
[0016] Figure 1 A flowchart illustrating the method provided in the embodiments of this application; Figure 2 This is a schematic diagram of the application process of the first preset model provided in the embodiments of this application; Figure 3 This is a schematic diagram of the application process of the second preset model provided in the embodiments of this application; Figure 4 This is a schematic diagram of the application process of the third preset model provided in the embodiments of this application; Figure 5 A flowchart illustrating a specific application scenario provided in the embodiments of this application; Figure 6 A schematic diagram of the structure of the aircraft delivery problem processing device provided in the embodiments of this application; Figure 7 This is a schematic diagram of the device provided in an embodiment of this application. Detailed Implementation
[0017] The technical solutions of the embodiments of this application will be clearly and completely described below with reference to the accompanying drawings. Obviously, the described embodiments are only some embodiments of this application, and not all embodiments. Based on the embodiments of this application, all other embodiments obtained by those skilled in the art without creative effort are within the scope of protection of this application.
[0018] The current technical methods for handling aircraft delivery issues have the following shortcomings: after a fault is discovered on-site, paper documents must be manually carried and passed up the chain of command to the technical department; the problem status relies on manual updates, and forms are easily lost or delayed during the process; paper records are difficult to archive in a structured manner, and analysis of historical problems relies on manual review; the materials department needs to repeatedly confirm allocation requirements by phone, and the industrial control site is disconnected from the management park. Most importantly, the current aircraft delivery process is inefficient and heavily reliant on the on-site judgment of personnel.
[0019] Therefore, embodiments of this application provide a method, apparatus, equipment, and medium for handling aircraft delivery problems to solve practical technical problems.
[0020] In some embodiments, the device may be integrated into an electronic device, such as a device, server, or similar device.
[0021] In some embodiments, the server may also be implemented as a device.
[0022] The server can be a standalone physical server, a server cluster or distributed device consisting of multiple physical servers, or a cloud server that provides basic cloud computing services such as cloud services, cloud databases, cloud computing, cloud functions, cloud storage, network services, cloud communication, middleware services, domain name services, security services, CDN (Content Delivery Network), and big data and artificial intelligence platforms.
[0023] The devices may include smartphones, tablets, laptops, desktop computers, smart speakers, smartwatches, etc., but are not limited to these. The devices and servers can be connected directly or indirectly via wired or wireless communication, and this application does not impose any restrictions on this.
[0024] The following sections provide detailed descriptions of each example. It should be noted that the sequence numbers of the following embodiments are not intended to limit the preferred order of the embodiments.
[0025] This application provides a method for handling aircraft delivery issues, which can simultaneously improve the quality and speed of handling aircraft delivery issues.
[0026] The aircraft delivery problem handling method is applied to an aircraft delivery problem handling system, which includes a field mobile terminal and a dual-network interactive platform. The dual-network interactive platform is used to realize data transmission and data management between the industrial control network server management system at the aircraft site and the park management network delivery problem handling system.
[0027] In some embodiments, the method includes a set of software and hardware systems. The software system may include an industrial control network server management system (i.e., an industrial control network server management system), an industrial control network PAD installation aircraft inspection and acceptance process auxiliary guidance system, an industrial control network PAD installation problem recording system, and a park management network delivery problem handling system (i.e., a park network delivery problem online handling system). The hardware system mainly includes the field mobile terminal (i.e., the installation PAD), an industrial control network server, an intelligent management cabinet, a thin client, network configuration, and other components.
[0028] Specifically, a modularly assembled or customizable tablet computer (PAD) can refer to a tablet computer that can be assembled in modules or customized. Its core feature is that users can customize or replace different functional modules according to their needs to achieve personalized configuration. In the embodiments of this application, the modular PAD can be a terminal device for technicians to receive aircraft data on-site, record problems, and send problems to the campus network's online problem handling system.
[0029] Specifically, the industrial control network server management system is a basic system responsible for receiving inspection and acceptance tasks, sending tasks to mobile terminals, receiving execution results from mobile terminals, and managing the results.
[0030] The industrial control network-based aircraft inspection and acceptance process assistance system for PAD-based aircraft installation mainly includes a visual display of aircraft inspection and acceptance steps, key acceptance standards, and standard images. After logging into the PAD installation operation page with an account and password, clicking the "Inspection and Acceptance" button displays a "Cabin-Inspection Task" structure tree for the aircraft on the left side of the pop-up window. Selecting a specific task for a particular cabin displays the detailed operation steps and acceptance standards for that task in the middle of the page, while the right side displays physical images that meet the standards. This assists in guiding the installation user through the aircraft inspection and acceptance process. Simultaneously clicking the "Ask a Question" button redirects to a structured record interface for delivery issues, allowing users to record problems.
[0031] The industrial control network (ICN) installation PAD problem recording system mainly includes two functions: delivery problem information recording and user electronic signature collection. The delivery problem information recording function allows users to log in to the installation PAD operation page with their account and password, click the "Add" button, and enter structured information such as aircraft model, batch, flight number, occurrence time, time of complaint, complainant, cargo hold, product name, drawing number / model, and three-level problem classification in a pop-up window. Simultaneously, it automatically generates a structured description of the problem (or allows voice description of the problem to generate text), and allows for photographic preservation of fault phenomena. Delivery problems for the day can be retrieved and displayed by aircraft model, batch, and flight number. The user electronic signature collection function means that if the delivery problem handling result meets the user's needs, the installation PAD collects the user's electronic signature. The handling status of the delivery problem that has completed electronic signature collection automatically updates from "handled" to "reset to zero."
[0032] The online system for handling delivery issues in the industrial park network mainly includes five processes: solution formulation, plan formulation, resource allocation, on-site handling, and inspection and acceptance. After the delivery issues recorded by the PADs connected to the industrial control network are transmitted back to the online system for handling delivery issues in the industrial park network, the delivery supervisor initiates the issue handling process. Solution formulation refers to the technical department personnel conducting expert consultations on the delivery issues and formulating a handling plan. Plan formulation refers to the delivery supervisor completing the task allocation and handling schedule nodes based on the handling plan. Resource allocation refers to the materials management department approving and allocating the materials involved in the handling plan. On-site handling refers to the handling unit completing the on-site handling of the issue based on the handling plan and the received materials and submitting it for acceptance. Inspection and acceptance refers to the inspection department verifying and checking the handling of the delivery issues.
[0033] The hardware system mainly comprises five parts: the field mobile terminal (PAD), the industrial control network server, the intelligent management cabinet, thin clients, and network configuration. The field mobile terminal (PAD) is primarily responsible for collecting and digitally displaying structured information, images, and electronic signatures related to delivery issues. Specific parameters include: CPU ≥ 8-core Cortex-A53, 1.8GHz; System ≥ Android 9.0; RAM ≥ 4GB; ROM ≥ 64GB; 8-inch fully laminated TFT color screen (resolution not less than 1920*1200); Main battery ≥ 15V, 8400mAh rechargeable lithium battery; Camera capable of capturing images at 2K resolution or higher; Blade processor (4 cores, 8GHz). The industrial control network server includes an application server and a data server. Its main functions are to parse and receive data from issues issued by the campus network, manage accounts, roles, and basic information, and perform statistical analysis on delivery issue data. Key parameters include: 4 CPUs (Intel Xeon 2.40G) / 16G RAM / 500G SAS hard drive / dual power supply. The main function of the intelligent management cabinet is to store, charge, and protect the connected PADs. The main function of the thin client is to support the normal operation of the industrial control network server management system. The network configuration is to build a two-network data interaction platform based on the campus network and the industrial control network: First, the problem information recorded by the connected PADs is transmitted from the industrial control network to the campus network to initiate the campus network problem handling process; after the problem is handled, the handled problem is transmitted from the campus network to the industrial control network to the connected PAD to request the user to confirm the problem handling status; finally, the user's electronic signature and the problem "zeroed out" status are transmitted back to the campus network to complete the problem zeroing and data collection.
[0034] like Figure 1 The specific process of the method can be as follows: S110. Obtain aircraft problem information of the aircraft to be delivered, and transmit the aircraft problem information from the industrial control network server management system to the park management network delivery problem handling system.
[0035] In some embodiments, aircraft problem information is recorded via a connected PAD (i.e., the on-site mobile terminal), and the aircraft problem information may include: Structured data: Aircraft type = A, Batch = B, Flight number = C, Cabin = Engine compartment, Problem level classification = "Mechanical system → Fuel components → Pipeline leakage", Occurrence time = Static inspection, Submission time = AB-29 09:30, Submitter = Zhang San (Acceptance team). Unstructured data: A 2K resolution image of the oil leak location was captured (storage path: industrial control network server / 20250629 / ABC / fuel line.jpg), and a voice description was given: "Obvious oil stains are visible at the fuel line interface on the lower right side of the engine compartment, with a dripping rate of about 5 drops / minute". The system automatically converted the data into text.
[0036] In some embodiments, the PAD is connected to the industrial control network server management system, which encapsulates the problem information into JSON format.
[0037] S120. The problem handling system is delivered through the park management network. Based on the aircraft problem information, a problem handling plan is generated and transmitted to the industrial control network server management system. The problem handling plan includes a sub-plan for formulating a handling plan, a sub-plan for formulating handling process nodes, and a sub-plan for resource allocation. The sub-plan for formulating a handling plan is used to determine the technical personnel participating in the problem handling meeting. The sub-plan for formulating handling process nodes is used to determine the personnel division plan and the plan for the problem handling process. The sub-plan for resource allocation is used to determine the material allocation plan during the problem handling process.
[0038] In some embodiments, the park management network delivery problem handling system includes a preset problem handling solution generation model, which includes a first preset model, a second preset model, and a third preset model.
[0039] Specifically, the step of delivering the problem handling system through the park management network and generating a problem handling plan based on the aircraft problem information includes the following steps S121 to S123: S121. Based on the aircraft problem information, a sub-solution is formulated by obtaining the handling plan through the first preset model.
[0040] In some embodiments, such as Figure 2 The first preset model includes a first input layer, a feature extraction layer, an expert matching layer, a scheme generation layer, and a first output layer.
[0041] Specifically, the step of formulating a sub-solution based on the aircraft problem information and the first preset model to obtain the handling plan includes the following steps S1211 to S1215: S1211. Based on the aircraft problem information, obtain the structured problem feature vector through the first input layer.
[0042] In some embodiments, the aircraft problem information is input into the first input layer to obtain the structured problem feature vector. The aircraft problem information may include: aircraft type, batch, flight number, three-level problem classification (e.g., system-level, component-level, fault type), problem severity (e.g., safety, impact on delivery level), fault phenomenon description (structured text after text / speech conversion), and fault image feature vector (key features extracted through image recognition, such as location and type).
[0043] S1212. Based on the structured problem feature vector, obtain the problem domain feature vector and the problem urgency scalar through the feature extraction layer.
[0044] In some embodiments, technical keywords (such as "engine oil leak" or "circuit short circuit") in the problem description can be extracted using a Text Convolutional Neural Network (TextCNN) in the feature extraction layer to determine the professional domain to which the problem belongs. Image feature extraction networks (such as ResNet) in the feature extraction layer can be used to analyze fault images and identify the type of faulty component and its severity level. The problem classification and severity are also numerically encoded (e.g., three-level classification converted to one-hot vectors). This yields a problem domain feature vector (integrating text, image, and classification information) and a problem urgency scalar, i.e., a severity score (represented by a score of 1-5, with higher scores indicating greater severity).
[0045] S1213. Based on the feature vector of the problem domain, obtain the technical expert domain matching degree matrix through the expert matching layer.
[0046] In some embodiments, based on the feature vectors of the problem domain, a cosine similarity algorithm can be used to match the list of experts handling similar problems in a historical case library. Alternatively, technical personnel skill tags can be combined, and multi-objective optimization algorithms (such as genetic algorithms) can be used to screen technical personnel with corresponding professional capabilities and low current task saturation. Finally, the expert matching results are prioritized (experts who have participated in handling similar problems are given priority). This yields the technical expert domain matching degree matrix, which can be used to represent the recommended list of technical personnel (including name, department, and professional direction); the expert participation priority weight (for subsequent manual adjustment); and the alternative expert pool (a candidate list when the main recommended expert is unavailable).
[0047] S1214. Based on the technical expert domain matching degree matrix and the problem urgency scalar, a solution draft matrix is obtained through the solution generation layer.
[0048] In some embodiments, the draft treatment plan is obtained through the solution generation layer. The draft treatment plan may include a list of consulting experts, technical route suggestions, and expected treatment cycle.
[0049] S1215. Based on the proposed disposal scheme matrix, sub-schemes are formulated from the proposed disposal scheme through the first output layer.
[0050] In some embodiments, the disposal scheme obtained through the first output layer in JSON format is used to formulate a sub-scheme.
[0051] S122. Based on the aircraft problem information and the handling plan, formulate a sub-plan, and obtain the handling process node through the second preset model to formulate the sub-plan.
[0052] In some embodiments, such as Figure 3 The second preset model includes a second input layer, a node decomposition layer, a personnel division layer, a timing optimization layer, and a second output layer. Specifically, the step of formulating a sub-plan based on the aircraft problem information and the handling plan, and obtaining the handling process node through the second preset model to formulate the sub-plan, includes the following steps S1221 to S1225: S1221. Based on the aircraft problem information and the handling plan, formulate a sub-plan and obtain a merged feature vector through the second input layer.
[0053] S1222. Based on the merged feature vector, the basic processing node sequence is obtained through the node decomposition layer.
[0054] In some embodiments, the merged feature vector can be used to decompose the handling process into sub-tasks (such as "troubleshooting", "component replacement", and "testing and verification") through a hierarchical task decomposition network (such as an LSTM sequence model) in the node decomposition layer. Then, each sub-task is labeled with technical requirements (such as required qualifications and skill levels), estimated time consumption, and dependencies (such as "component replacement" needing to be performed after "troubleshooting"). A basic handling node sequence is obtained, which may include: a list of sub-tasks (including task name, technical requirements, and estimated time consumption); and a task dependency graph (directed acyclic graph).
[0055] S1223. Based on the basic processing node sequence and the technical expert domain matching degree matrix, a personnel node allocation matrix is obtained through the personnel division layer.
[0056] In some embodiments, a bidirectional matching algorithm (such as the Hungarian algorithm) mounted on the personnel allocation layer can be used to assign a responsible person to each task. Considering conflicts between personnel scheduling and task time, the allocation plan is optimized to ensure maximum resource utilization. This results in the personnel node allocation matrix, which can be used to represent: a personnel allocation plan table (including task-responsible person correspondence and estimated start / end times); and resource conflict warnings (such as personnel time overlap and skill mismatch prompts).
[0057] S1224. Based on the personnel node allocation matrix and the problem urgency scalar, obtain the node timing plan through the timing optimization layer.
[0058] In some embodiments, the Critical Path Method (CPM) implemented in the timing optimization layer can be used to generate a timeline for the handling process and identify key nodes (such as "solution confirmation" and "acceptance node"). A buffer time mechanism is introduced to set flexible time windows for high-risk tasks or tasks that rely on external resources. This yields the node timing plan, which may include: a handling process node table (including node name, responsible person, planned time, and deliverables); and an optimized handling Gantt chart (visualizing the time progress).
[0059] S1225. Based on the personnel node allocation matrix and the node timing plan, the sub-scheme for the processing flow node is obtained through the second output layer.
[0060] In some embodiments, the personnel node allocation matrix and node time sequence plan can be associated by task node to generate a composite data structure, ensuring that each node simultaneously possesses the attributes of "responsible person" and "time arrangement". A Gantt chart can be generated to visualize the time sequence plan, overlaying personnel assignment information for easy and intuitive viewing of resource allocation and time conflicts. Simultaneously, personnel task saturation can be checked; that is, if the same person is assigned to multiple tasks with overlapping times, a conflict warning is triggered and the assignment is automatically adjusted (e.g., reassigning non-critical tasks to alternative personnel). Finally, the integrated data is converted into a downloadable PDF / Excel document, namely, a sub-plan for the handling process node. This sub-plan may include: a personnel assignment plan table: listing responsible persons, contact information, and job descriptions by task; and a time sequence schedule table: arranging nodes by time axis, marking critical paths and buffer times.
[0061] S123. Based on the aircraft problem information and the handling process nodes, formulate a sub-plan and obtain the resource allocation sub-plan through the third preset model.
[0062] In some embodiments, such as Figure 4The third preset model includes a third input layer, a material prediction layer, a path optimization layer, and a third output layer.
[0063] Specifically, the step of formulating a sub-plan based on the aircraft problem information and the handling process nodes, and obtaining the resource allocation sub-plan through the third preset model, includes the following steps S1231 to S1234: S1231. Based on the aircraft problem information and the handling process nodes, formulate a sub-solution and obtain the node resource association feature vector through the third input layer.
[0064] In some embodiments, the aircraft problem information and the sub-scheme formulation of the handling process node can be represented as follows: Aircraft problem information (including faulty component part number: A-000-111); Develop sub-plans for each step of the handling process (task nodes, time nodes, and material requirements).
[0065] The node resource association feature vector is obtained through the third input layer: {“Pipeline Replacement” → Drawing No. F-2025-0123-456, Quantity 1, Required Time 2025-06-29 15:00}.
[0066] S1232. Based on the node resource association feature vector, obtain the material requirement list through the material prediction layer.
[0067] In some embodiments, by parsing the node resource association characteristics through the material prediction layer, a material requirement list can be generated, which may include: Main material: Fuel pipeline (drawing number A-000-111) × 1; Accessories: 1 tube of sealant, 1 wrench (17mm); Required timeframe: Before 14:30 on June 29, 2025 (ensure it is in place before the replacement task begins).
[0068] S1233. Based on the material requirements list and the node timing plan, a dynamic allocation strategy matrix is obtained through the path optimization layer.
[0069] In some embodiments, the node timing plan from step S1224 may include: The timing arrangements and dependencies of each processing node provide time constraints for material allocation; And key time points: Material requirements confirmed: 2025-06-29 15:00 (All materials must be in place before this time); Pipe replacement started: 2025-06-29 15:00; Stress test begins: 2025-06-29 18:30.
[0070] In some embodiments, a transportation network from warehouses to maintenance sites within the campus network can be constructed through the route optimization layer, and the transportation network may include: Nodes: Warehouse (A, B), Repair Site (C), Logistics Transfer Point (D); Edge: The path connecting each node. Each edge includes distance, transportation method (such as forklift, AGV), estimated time and cost.
[0071] In some embodiments, based on the transportation network, an objective function is constructed to minimize the total cost (time cost + material cost) while satisfying the material demand time constraint. Simultaneously, constraints are set, such as: Material arrival time ≤ task required time; High-priority materials will be allocated first. Load capacity limits for the same transport vehicle (e.g., a forklift can transport a maximum of 5 items at a time).
[0072] Optimization algorithms based on objective functions can include: For urgent materials (priority 1): use Dijkstra's algorithm to calculate the shortest time path; For less urgent materials (priority 2): combine time and cost, and use the A* algorithm to find the optimal path.
[0073] In some embodiments, solving the objective function yields the dynamic allocation strategy matrix, which can be used to characterize: Fuel lines: Transfer from warehouse A, route A→C, estimated time 15 minutes, transfer time = 14:45 (15 minutes before 15:00); Sealing ring: Warehouse A's inventory is closer to the repair site. The route is A→C, and the transfer time is 14:45. wrench: Inventory in warehouse B will be transferred via route B→D→C, estimated time 20 minutes, transfer time = 14:10 (20 minutes before 14:30).
[0074] S1234. Based on the dynamic allocation strategy matrix, the resource allocation sub-scheme is obtained through the third output layer.
[0075] In some embodiments, the resource allocation sub-scheme is obtained through the third ground output layer, and the resource allocation sub-scheme may include: Bill of materials: fuel line ×1, sealant ×1, 17mm wrench ×1; Allocation plan: Warehouse A will issue fuel lines before 14:00, which will be delivered to the site by the delivery person via Route A; Warehouse B will issue sealant and wrenches before 13:40, which will be delivered to the site via Route B. Contingency plan: If the pipeline in warehouse A is out of stock, immediately purchase from backup supplier C (delivery time 2 hours, cost increase 5%).
[0076] S130. According to the problem handling plan, process the aircraft to be delivered so that it can be delivered to the customer.
[0077] In some embodiments, the on-site execution process of the problem-solving solution may include: 11:30-13:30: Engineer Li and Mechanical Team A located the fault and confirmed that the leak was caused by the aging of the pipe interface seal. 13:30-14:30: Engineer Li develops a repair plan (replacing pipes and sealing rings); 14:30-15:00: Engineer Wang and Zhang Min confirmed that the materials had arrived (fuel lines, sealant, etc. had been delivered). 15:00-18:00: Mechanical Group A replaces pipes and applies sealant; 18:30-19:30: Engineer Liu from the Quality Inspection Department conducted a pressure test, and the leakage rate dropped to 0 drops / minute, meeting the standard; 19:30-20:00: Users who have received the equipment can view the handling results (including pictures of the repair process and test data) through on-site mobile terminals.
[0078] In some embodiments, after processing the aircraft to be delivered according to the problem-solving plan, the method further includes the following specific implementation process: The handling results corresponding to the problem handling plan are transmitted to the on-site mobile terminal so that the customer can decide whether to perform electronic signature acceptance operation on the on-site mobile terminal based on the handling results.
[0079] In some embodiments, after transmitting the handling result corresponding to the problem handling solution to the on-site mobile terminal, the method further includes: If the customer has already performed the electronic signature acceptance operation through the on-site mobile terminal, then the on-site mobile terminal generates signature data and the corresponding problem status information of the handling result, and sends the signature data and the problem status information to the park management network delivery problem handling system.
[0080] In some embodiments, the customer confirms that the handling is satisfactory and signs an electronic signature on a mobile terminal on site; The on-site mobile terminal generates signature data (encrypted format) and problem status information ("zeroed out"), which is then transmitted back to the park management network problem handling system via the industrial control network server management system. The park management network delivery issue handling system updates issue status, archives handling data (including solutions, processes, material records, and electronic signatures), and forms an enterprise knowledge base.
[0081] To better illustrate the method involved in this invention, the following specific application embodiment is used to describe the process in detail: like Figure 5 As shown, the method may include the following steps: Step 1: Construct the software and hardware system. Construct a software and hardware system for aircraft inspection guidance and delivery problem handling based on portable mobile terminals. The software system includes an industrial control network server-side management system and a park management network delivery problem handling system. The industrial control network server-side management system may include an industrial control network aircraft inspection and acceptance process auxiliary guidance system and an industrial control network PAD installation problem recording system. The park management network delivery problem handling system is the online delivery problem handling system for the park network. The hardware system mainly includes on-site mobile terminals (i.e., PAD installation), an industrial control network server, intelligent management cabinets, network configuration, etc.
[0082] Step Two: Import Acceptance Process Data. Import the aircraft inspection and acceptance steps, key acceptance standards, and standard images into the aircraft inspection and acceptance process auxiliary guidance system for visualization.
[0083] Step 3: Conduct Inspection and Acceptance. The receiving user, i.e., the on-site acceptance technician, logs into the receiving PAD operation page using their account and password. Clicking the "Inspection and Acceptance" button reveals a "Cabin-Inspection Task" structure tree on the left side of the pop-up window. Selecting a specific task for a particular cabin displays the detailed operation steps and acceptance standards for that task in the middle of the page, while the right side shows a picture of the compliant aircraft. This guides the receiving user through the aircraft inspection and acceptance process. Simultaneously, clicking the "Ask a Question" button redirects to a structured record interface for delivery issues, allowing for problem documentation.
[0084] Step 4: Submit and record the problem. After logging into the delivery PAD operation page with their account and password, the receiving user clicks the "Add" button. In the pop-up window, they can enter information such as aircraft type, batch, flight number, occurrence time, submission time, submitter, cargo space, product name, drawing number / model, and three-level problem classification in a structured format. Simultaneously, a structured description text of the problem is automatically generated (the problem can also be described by voice and the text is generated). The user can also take photos of the fault phenomenon for record-keeping. The delivery problems of the day can be searched and displayed by aircraft type, batch, and flight number.
[0085] Step 5: Report and Address Issues. Issues recorded on the PADs are reported back to the campus delivery management information system via the industrial control network server. The delivery supervisor initiates the issue handling process, which mainly includes five steps: solution development, planning, resource allocation, on-site handling, and inspection and acceptance. Solution development refers to the technical department conducting expert consultations to diagnose delivery issues and formulate handling plans. Planning refers to the delivery supervisor assigning tasks and setting schedule milestones based on the handling plan. Resource allocation refers to the materials management department approving and allocating materials involved in the handling plan. On-site handling refers to the handling unit completing on-site handling of the issue based on the handling plan and received materials, and submitting the work for acceptance. Inspection and acceptance refers to the inspection department verifying and checking the handling of delivery issues.
[0086] Step Six: Issue and Confirm Issues. After the issues have been resolved, the inspection personnel will issue the issues with the status "Resolved" to the industrial control network PAD via the campus network server, requesting the user to confirm the resolution status.
[0087] Step 7: Return the user's electronic signature. The user's electronic signature here can be the electronic signature of a registered on-site acceptance personnel or the customer's electronic signature. If the delivery issue resolution result meets the user's needs, the user's electronic signature is collected using the installation PAD. The delivery issue resolution status, once the electronic signature collection is complete, automatically updates from "Resolved" to "Reset to Zero." Finally, the inspection personnel return the "Reset to Zero" status data and the user's electronic signature to the campus network delivery management system, thus completing the delivery issue resolution process.
[0088] Through the above application examples, the efficient completion of handling multiple delivery issues for multiple aircraft was ensured, improving the efficiency of issue handling, shortening the average issue handling cycle of a certain type of aircraft by 21.2%, reducing management costs by approximately RMB 10,000 per aircraft, improving the user's acceptance experience and satisfaction, and forming reliable, high-quality delivery issue data assets.
[0089] Specifically, the following beneficial effects are achieved: (1) Improved management efficiency: The problem handling system and method based on the acceptance PAD further standardized and simplified the delivery problem handling process: the structured recording of delivery problems in a timely, efficient and accurate manner with illustrations and text significantly reduced the offline circulation time and communication costs of the acceptance management personnel, laying the foundation for rapid problem handling. Taking the acceptance of a key model of aircraft as an example, the average handling cycle of nearly 78% of routine delivery problems (excluding special problems such as lack of resources, lack of solutions, and lack of execution opportunity) was 3.3 days / item. After adopting the problem handling method based on this embodiment, the average handling cycle of routine delivery problems was 2.6 days / item, shortening the delivery problem handling cycle by about 21.2%.
[0090] (2) Improved economic benefits: Taking the delivery of a key aircraft model as an example, based on an average of A delivery issues recorded per aircraft, the online handling process for each delivery issue can save B days per aircraft. The average pre-tax monthly salary of the on-site delivery issue management personnel is C yuan. Based on D working days per month, in this embodiment, the time cost saved in handling delivery issues per aircraft can be approximately: C = A (issues / aircraft) × C (yuan) ÷ D (days) × B (days) = 9943.2 (yuan / aircraft). (3) Improve user acceptance experience: The mode of user confirmation and zeroing delivery issues has changed from signing paper disposal forms to submitting electronic signatures on mobile terminals, which closely participates in the new electronic acceptance mode and improves user participation and experience; at the same time, the rapid response to delivery issues also improves user satisfaction.
[0091] In summary, this application provides a method for handling aircraft delivery issues. By using dynamic priority weighting and a supply-demand balance penalty mechanism, it implements precise and efficient management of target aircraft delivery issues, thereby minimizing the overall cost of power resource allocation for charging equipment within the target area and ensuring the balance of power supply and demand.
[0092] To better implement the above methods, this application also provides an aircraft delivery problem handling device, which can be integrated into an electronic device, such as a mobile phone, tablet computer, smart Bluetooth device, laptop computer, or personal computer; the server can be a single server or a server cluster composed of multiple servers.
[0093] For example, in this embodiment, the method of this application embodiment will be described in detail by taking the aircraft delivery problem handling device specifically integrated into the equipment as an example.
[0094] For example, such as Figure 6 As shown, the aircraft delivery problem handling device 600 may include a first unit 601, a second unit 602, and a third unit 603, and is applied to the aircraft delivery problem handling system. The aircraft delivery problem handling system includes a field mobile terminal and a dual-network interactive platform. The dual-network interactive platform is used to realize data transmission and data management between the industrial control network server management system at the aircraft site and the park management network delivery problem handling system. The device includes: The first unit 601 is used to acquire aircraft problem information of the aircraft to be delivered and transmit the aircraft problem information from the industrial control network server management system to the park management network delivery problem handling system. The second unit 602 is used to deliver a problem handling system through the park management network, generate a problem handling plan based on the aircraft problem information, and transmit the problem handling plan to the industrial control network server management system. The problem handling plan includes a sub-plan for formulating a handling plan, a sub-plan for formulating a handling process node, and a sub-plan for allocating resources. The sub-plan for formulating a handling plan is used to determine the technical personnel participating in the problem handling meeting. The sub-plan for formulating the handling process is used to determine the personnel division plan and the plan for the problem handling process. The sub-plan for allocating resources is used to determine the material allocation plan during the problem handling process. The third unit 603 is used to process the aircraft to be delivered according to the problem handling plan so that the aircraft to be delivered can be delivered to the customer.
[0095] In practice, each of the above units can be implemented as an independent entity or can be arbitrarily combined to be implemented as the same or several entities. For the specific implementation of each of the above units, please refer to the previous method embodiments, which will not be repeated here.
[0096] As can be seen from the above, the embodiments of this application can simultaneously improve the quality and speed of handling aircraft delivery issues.
[0097] This application also provides an electronic device, which can be a device, a server, or other similar device. The device can be a mobile phone, tablet computer, smart Bluetooth device, laptop computer, personal computer, etc.; the server can be a single server or a server cluster composed of multiple servers, etc.
[0098] In some embodiments, the product processing device may also be integrated into multiple electronic devices, such as multiple servers, with the multiple servers implementing the aircraft delivery problem processing method of this application.
[0099] In this embodiment, the electronic device of this embodiment will be used as an example for detailed description, such as... Figure 7 As shown, it illustrates a structural schematic diagram of the device 700 involved in the embodiments of this application. Specifically: The device 700 may include components such as a processor 701 with one or more processing cores, a memory 702 with one or more media, a power supply 703, an input module 704, and a communication module 705. Those skilled in the art will understand that... Figure 7 The structure of device 700 shown does not constitute a limitation on device 700, and may include more or fewer components than shown, or combine certain components, or have different component arrangements. Wherein: The processor 701 is the control center of the device 700. It connects various parts of the device 700 via various interfaces and lines. By running or executing software programs and / or modules stored in the memory 702, and by calling data stored in the memory 702, it performs various functions of the device 700 and processes data, thereby providing overall monitoring of the device 700. In some embodiments, the processor 701 may include one or more processing cores; in some embodiments, the processor 701 may integrate an application processor and a modem processor, wherein the application processor mainly handles operating devices, user interfaces, and applications, and the modem processor mainly handles wireless communication. It is understood that the modem processor may also not be integrated into the processor 701.
[0100] The memory 702 can be used to store software programs and modules. The processor 701 executes various functional applications and data processing by running the software programs and modules stored in the memory 702. The memory 702 may mainly include a program storage area and a data storage area. The program storage area may store application programs required for operating the device and at least one function (such as sound playback function, image playback function, etc.); the data storage area may store data created based on the use of the device 700. In addition, the memory 702 may include high-speed random access memory, and may also include non-volatile memory, such as at least one disk storage device, flash memory device, or other volatile solid-state storage device. Accordingly, the memory 702 may also include a memory controller to provide the processor 701 with access to the memory 702.
[0101] The device 700 also includes a power supply 703 that supplies power to the various components. In some embodiments, the power supply 703 can be logically connected to the processor 701 through a power management device, thereby enabling functions such as charging, discharging, and power consumption management through the power management device. The power supply 703 may also include one or more DC or AC power supplies, recharging devices, power fault detection circuits, power converters or inverters, power status indicators, and other arbitrary components.
[0102] The device 700 may also include an input module 704, which can be used to receive input digital or character information and generate keyboard, mouse, joystick, optical or trackball signal inputs related to user settings and function control.
[0103] The device 700 may also include a communication module 705. In some embodiments, the communication module 705 may include a wireless module, through which the device 700 can perform short-range wireless transmission, thereby providing users with wireless broadband internet access. For example, the communication module 705 can be used to help users send and receive emails, browse web pages, and access streaming media.
[0104] Although not shown, device 700 may also include a display unit, etc., which will not be described in detail here. Specifically, in this embodiment, processor 701 in device 700 loads executable files corresponding to processes of one or more applications into memory 702 according to the following instructions, and processor 701 runs the applications stored in memory 702 to realize various functions, as follows: Obtain aircraft problem information of the aircraft to be delivered, and transmit the aircraft problem information from the industrial control network server management system to the park management network delivery problem handling system; The problem handling system is delivered through the park management network. Based on the aircraft problem information, a problem handling plan is generated and transmitted to the industrial control network server management system. The problem handling plan includes a sub-plan for problem handling plan formulation, a sub-plan for problem handling process node formulation, and a sub-plan for resource allocation. The sub-plan for problem handling plan formulation is used to determine the technical personnel participating in the problem handling meeting. The sub-plan for problem handling process formulation is used to determine the personnel division plan and the problem handling process plan. The sub-plan for resource allocation is used to determine the material allocation plan during the problem handling process. According to the aforementioned problem-solving plan, the aircraft to be delivered is processed so that it can be delivered to the customer.
[0105] As can be seen from the above, the embodiments of this application can simultaneously improve the quality and speed of handling aircraft delivery issues.
[0106] Those skilled in the art will understand that all or part of the steps in the various methods of the above embodiments can be accomplished by instructions, or by instructions controlling related hardware. These instructions can be stored in a medium and loaded and executed by a processor.
[0107] Therefore, embodiments of this application provide a medium storing a plurality of instructions that can be loaded by a processor to execute steps in any of the aircraft delivery problem handling methods provided in embodiments of this application. For example, the instructions can execute the following steps: Obtain aircraft problem information of the aircraft to be delivered, and transmit the aircraft problem information from the industrial control network server management system to the park management network delivery problem handling system; The problem handling system is delivered through the park management network. Based on the aircraft problem information, a problem handling plan is generated and transmitted to the industrial control network server management system. The problem handling plan includes a sub-plan for problem handling plan formulation, a sub-plan for problem handling process node formulation, and a sub-plan for resource allocation. The sub-plan for problem handling plan formulation is used to determine the technical personnel participating in the problem handling meeting. The sub-plan for problem handling process formulation is used to determine the personnel division plan and the problem handling process plan. The sub-plan for resource allocation is used to determine the material allocation plan during the problem handling process. According to the aforementioned problem-solving plan, the aircraft to be delivered is processed so that it can be delivered to the customer.
[0108] The medium may include: read-only memory (ROM), random access memory (RAM), disk or optical disk, etc.
[0109] According to one aspect of this application, a computer program product or computer program is provided, comprising computer instructions stored in a medium. A processor of a computer device reads the computer instructions from the medium and executes the computer instructions, causing the computer device to perform the methods provided in the various optional implementations of the above embodiments.
[0110] Since the instructions stored in the medium can execute the steps in any of the aircraft delivery problem handling methods provided in the embodiments of this application, the beneficial effects that any of the aircraft delivery problem handling methods provided in the embodiments of this application can achieve can be realized, as detailed in the preceding embodiments, and will not be repeated here.
[0111] The above provides a detailed description of the aircraft delivery problem handling method, apparatus, equipment, and medium provided in the embodiments of this application. Specific examples have been used to illustrate the principles and implementation methods of this application. The description of the above embodiments is only for the purpose of helping to understand the method and core ideas of this application. At the same time, for those skilled in the art, there will be changes in the specific implementation methods and application scope based on the ideas of this application. Therefore, the content of this specification should not be construed as a limitation of this application.
Claims
1. A method for handling aircraft delivery problems, characterized in that, An application is made to an aircraft delivery problem handling system, which includes a field mobile terminal and a dual-network interactive platform. The dual-network interactive platform is used to realize data transmission and data management between the industrial control network server management system at the aircraft site and the park management network delivery problem handling system. The method includes: Obtain aircraft problem information of the aircraft to be delivered, and transmit the aircraft problem information from the industrial control network server management system to the park management network delivery problem handling system; The problem handling system is delivered through the park management network. Based on the aircraft problem information, a problem handling plan is generated and transmitted to the industrial control network server management system. The problem handling plan includes a sub-plan for problem handling plan formulation, a sub-plan for problem handling process node formulation, and a sub-plan for resource allocation. The sub-plan for problem handling plan formulation is used to determine the technical personnel participating in the problem handling meeting. The sub-plan for problem handling process formulation is used to determine the personnel division plan and the problem handling process plan. The sub-plan for resource allocation is used to determine the material allocation plan during the problem handling process. According to the aforementioned problem-solving plan, the aircraft to be delivered is processed so that it can be delivered to the customer.
2. The method as described in claim 1, characterized in that, The park management network delivery problem handling system includes a preset problem handling solution generation model, which includes a first preset model, a second preset model, and a third preset model. The process of delivering a problem-solving system through the park management network and generating a problem-solving plan based on the aircraft problem information includes: Based on the aircraft problem information, a sub-solution is formulated using the first preset model to obtain the handling plan; Based on the aircraft problem information and the proposed solution, a sub-solution is formulated, and the sub-solution is formulated by obtaining the proposed solution process nodes through the second preset model. Based on the aircraft problem information and the handling process nodes, a sub-plan is formulated, and the resource allocation sub-plan is obtained through the third preset model.
3. The method as described in claim 2, characterized in that, The first preset model includes a first input layer, a feature extraction layer, an expert matching layer, a solution generation layer, and a first output layer; The step of formulating sub-solutions based on the aircraft problem information and the first preset model to obtain the handling plan includes: Based on the aircraft problem information, a structured problem feature vector is obtained through the first input layer; Based on the structured problem feature vector, the problem domain feature vector and the problem urgency scalar are obtained through the feature extraction layer; Based on the problem domain feature vector, the technical expert domain matching degree matrix is obtained through the expert matching layer; Based on the technical expert domain matching degree matrix and the problem urgency scalar, a solution draft matrix is obtained through the solution generation layer; Based on the proposed disposal scheme matrix, sub-solutions are formulated through the first output layer.
4. The method as described in claim 3, characterized in that, The second preset model includes a second input layer, a node decomposition layer, a personnel division layer, a timing optimization layer, and a second output layer; The step of formulating sub-plans based on the aircraft problem information and the handling plan, and obtaining the handling process nodes through the second preset model to formulate sub-plans, includes: Based on the aircraft problem information and the proposed solutions, sub-solutions are formulated, and a merged feature vector is obtained through the second input layer. Based on the merged feature vector, the basic processing node sequence is obtained through the node decomposition layer; Based on the basic processing node sequence and the technical expert domain matching degree matrix, a personnel node allocation matrix is obtained through the personnel division layer; Based on the personnel node allocation matrix and the problem urgency scalar, the node timing plan is obtained through the timing optimization layer; Based on the personnel node allocation matrix and the node timing plan, the second output layer obtains the sub-schemes for the handling process nodes.
5. The method as described in claim 4, characterized in that, The third preset model includes a third input layer, a material prediction layer, a path optimization layer, and a third output layer. The step of formulating sub-solutions based on the aircraft problem information and the handling process nodes, and obtaining the resource allocation sub-solution through the third preset model, includes: Based on the aircraft problem information and the handling process nodes, a sub-solution is formulated, and the node resource association feature vector is obtained through the third input layer; Based on the node resource association feature vector, the material requirement list is obtained through the material prediction layer; Based on the material requirements list and the node timing plan, a dynamic allocation strategy matrix is obtained through the path optimization layer; Based on the dynamic allocation strategy matrix, the resource allocation sub-scheme is obtained through the third output layer.
6. The method as described in claim 1, characterized in that, After processing the aircraft to be delivered according to the problem-solving plan, the method further includes: The handling results corresponding to the problem handling plan are transmitted to the on-site mobile terminal so that the customer can decide whether to perform electronic signature acceptance operation on the on-site mobile terminal based on the handling results.
7. The method as described in claim 6, characterized in that, After transmitting the handling results corresponding to the problem handling plan to the on-site mobile terminal, the method further includes: If the customer has already performed the electronic signature acceptance operation through the on-site mobile terminal, then the on-site mobile terminal generates signature data and the corresponding problem status information of the handling result, and sends the signature data and the problem status information to the park management network delivery problem handling system.
8. An aircraft delivery problem handling device, characterized in that, An application is made to an aircraft delivery problem handling system, which includes a field mobile terminal and a dual-network interactive platform. The dual-network interactive platform is used to realize data transmission and data management between the industrial control network server management system at the aircraft site and the park management network delivery problem handling system. The device includes: The first unit is used to acquire aircraft problem information of the aircraft to be delivered and transmit the aircraft problem information from the industrial control network server management system to the park management network delivery problem handling system. The second unit is used to deliver the problem handling system through the park management network, generate a problem handling plan based on the aircraft problem information, and transmit the problem handling plan to the industrial control network server management system. The problem handling plan includes a sub-plan for formulating a handling plan, a sub-plan for formulating a handling process node, and a sub-plan for allocating resources. The sub-plan for formulating a handling plan is used to determine the technical personnel participating in the problem handling meeting. The sub-plan for formulating the handling process is used to determine the personnel division plan and the problem handling process plan. The sub-plan for allocating resources is used to determine the material allocation plan during the problem handling process. The third unit is used to process the aircraft to be delivered according to the problem handling plan so that the aircraft can be delivered to the customer.
9. A device, characterized in that, The method includes a processor and a memory, the memory storing multiple instructions; the processor loads instructions from the memory to perform the steps of the method as described in any one of claims 1 to 7.
10. A medium, characterized in that, The medium stores a plurality of instructions adapted for loading by a processor to execute the steps of the method according to any one of claims 1 to 7.