Methods and Systems for Building Intelligent Customer Service Robots Using AI

CN121095980BActive Publication Date: 2026-05-26TAIDOU TECH GRP CO LTD
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Patent Information

Authority / Receiving Office
CN · China
Patent Type
Patents(China)
Current Assignee / Owner
TAIDOU TECH GRP CO LTD
Filing Date
2025-09-01
Publication Date
2026-05-26

AI Technical Summary

Technical Problem

Existing intelligent customer service robots have a fixed response speed, making it difficult to adapt to the needs of different users, resulting in a poor interactive experience.

Method used

By acquiring user images through cameras, identifying personnel characteristics, matching personnel location and motion parameters in real time, dynamically adjusting shooting parameters and interactive content, using AI to predict interactive content and parameters, and generating interactive data feedback to users.

Benefits of technology

The response speed and experience of the interaction process have been optimized, data processing time has been reduced, and the flexibility and efficiency of the interaction have been improved.

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Abstract

This invention relates to the field of intelligent customer service technology, specifically disclosing a method and system for building an AI-based intelligent customer service robot. The method includes sending a permission request to a user and receiving permissions granted by the user within a given scenario; recognizing images captured by a camera based on AI to predict interaction content and parameters; reading data from an interaction database based on the interaction content to obtain an application database; and generating interaction data based on the interaction parameters when an interaction request is received, and then feeding this data back to the user. This invention acquires user images through a camera mounted on the robot, recognizes the user images, determines user information, predicts interaction content based on the user information, and simultaneously determines the response speed. The interaction content is used to pre-define the database, reducing data processing time during interaction. The response speed is used to adjust the display speed of the interaction content to optimize the interactive experience. This pre-processing architecture offers extremely high flexibility.
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