Interaction method, system and equipment based on power grid smart engine and storage medium

Abstract

The invention discloses an interaction method, system and device based on a power grid smart engine and a storage medium. The method comprises the steps of obtaining data input by a user through a user terminal; writing the input data into a power grid smart engine platform server, so that the power grid smart engine platform server queries a database based on the input data to obtain first interaction information correspondingly fed back; and / or, enabling the power grid intelligent engine platform server to inquire a power grid intelligent engine platform desktop terminal based on the input data so as to obtain correspondingly fed back second interaction information; and the power grid intelligent engine platform server feeds back the obtained first interaction information and / or second interaction information to the user terminal. A power customer interacts with the power grid intelligent engine platform through the user terminal to perform business consultation or handling; power grid employees obtain professional work guidance through interaction between the user terminal and the power grid intelligent engine platform, and the business handling efficiency is comprehensively improved.

Description

TECHNICAL FIELD

[0001] The present application relates to the technical field of artificial intelligence, in particular to an interaction method and system based on a power grid wisdom engine, a device and a storage medium. BACKGROUND

[0002] Under the background of the era of "Internet+", the development of marketing services is undergoing unprecedented transformation and upgrading. At present, power enterprises rely on telephone customer service, public accounts and small programs to carry out artificial intelligence customer service, which plays a positive role in improving customer demand acquisition, analysis and perception ability, improving customer response speed, and improving power supply service level.

[0003] However, a considerable part of the business needs to be handled offline by power customers at the business hall. During the peak period of business handling or when encountering less experienced staff, it is inevitable that there will be long queues and low efficiency, affecting customer experience. SUMMARY

[0004] The present application aims to provide an interaction method and system based on a power grid wisdom engine, a device and a storage medium, which can answer questions of external customers and power grid employees through a user terminal, assist external customers in handling business, and assist power grid employees in answering customer questions, solving the problem of low business handling efficiency.

[0005] The present application is achieved by the following technical solutions:

[0006] The first aspect of the present application provides an interaction method based on a power grid wisdom engine, comprising:

[0007] Obtaining data input by a user through a user terminal; the user includes a power customer and a power grid employee; the input data includes a question and / or a business to be handled;

[0008] Writing the input data into a power grid wisdom engine platform server, so that the power grid wisdom engine platform server queries a database based on the input data to obtain corresponding feedback first interaction information; and / or, so that the power grid wisdom engine platform server queries a power grid wisdom engine platform desktop terminal based on the input data to obtain corresponding feedback second interaction information;

[0009] The power grid wisdom engine platform server feeds back the obtained first interaction information and / or second interaction information to the user terminal;

[0010] The first interaction information includes response information corresponding to the question, and the second interaction information includes business information corresponding to the business to be handled.

[0011] In one feasible implementation, the user terminal includes a large-screen terminal and a mobile terminal, wherein the large-screen terminal is used for interaction with electricity customers, and the mobile terminal is used for interaction with grid employees.

[0012] In one feasible implementation, the method further includes:

[0013] The user terminal receives voice and text information input by the user and converts the voice information into corresponding text information.

[0014] The input text information and the corresponding converted text information are transformed into business-related text information.

[0015] The transformed business-related text information is written into the server of the smart power grid engine platform.

[0016] In one feasible implementation, the method further includes:

[0017] Obtain request instructions submitted by power operation and maintenance personnel based on the desktop terminal of the power grid intelligent engine platform;

[0018] Based on the request instruction, query the corresponding operation and maintenance business data from the server of the smart power grid engine platform, and feed back the query results to the desktop terminal of the smart power grid engine platform.

[0019] The request instructions include at least one of the following: query instructions for power business reports, retrieval instructions for the knowledge base, monitoring instructions for equipment status, and work order dispatch requests for fault handling.

[0020] In one feasible implementation, the database stores response information for the needs generated by electricity customers during their electricity consumption, including responses to electricity inquiries, fault response strategies, and work order processing progress; as well as professional knowledge information required by power company marketing staff in their work, including power company cases, employee work processes, and business processing procedures.

[0021] A second aspect of this application provides an interaction method based on a smart power grid engine, applied to a user terminal, the method comprising:

[0022] Acquire user input data; the users include electricity customers and grid employees; the input data includes questions raised and / or services to be processed.

[0023] The input data is written to the smart grid engine platform server, which then queries the database based on the input data to obtain the first interactive information of the corresponding feedback; and / or, the smart grid engine platform server queries the smart grid engine platform desktop terminal based on the input data to obtain the second interactive information of the corresponding feedback.

[0024] Receive the first and / or second interactive information returned by the smart power grid engine platform server, and display the first and / or second interactive information to the user;

[0025] The first interactive information includes response information based on the question raised, and the second interactive information includes business information based on the business that needs to be handled.

[0026] In one feasible implementation, the method further includes:

[0027] Obtain request instructions submitted by power operation and maintenance personnel;

[0028] Based on the request instruction, query the corresponding operation and maintenance business data from the power grid smart engine platform server, and display the query results to the power operation and maintenance personnel.

[0029] The request instructions include at least one of the following: query instructions for power business reports, retrieval instructions for the knowledge base, monitoring instructions for equipment status, and work order dispatch requests for fault handling.

[0030] A third aspect of this application provides an interactive system based on a smart power grid engine, comprising:

[0031] The data acquisition unit is used to acquire data input by users through user terminals; the users include electricity customers and power grid employees; the input data includes questions raised and / or services to be processed.

[0032] The data processing unit is configured to write the input data into the smart grid engine platform server, so that the smart grid engine platform server queries the database based on the input data to obtain the corresponding first interactive information; and / or, so that the smart grid engine platform server queries the smart grid engine platform desktop terminal based on the input data to obtain the corresponding second interactive information.

[0033] The information feedback unit is used by the power grid smart engine platform server to feed back the first and / or second interactive information obtained to the user terminal.

[0034] The first interactive information includes response information based on the question raised, and the second interactive information includes business information based on the business that needs to be handled.

[0035] A fourth aspect of this application provides an electronic device comprising: a processor, a memory, and a program or instructions stored in the memory and executable on the processor, wherein the program or instructions, when executed by the processor, implement the steps of the method described above.

[0036] A fifth aspect of this application provides a storage medium comprising: storing a program or instructions on the storage medium, wherein the program or instructions, when executed by a processor, implement the steps of the above-described method.

[0037] Compared with the prior art, the present invention has the following advantages and beneficial effects:

[0038] This application embodiment is based on the smart grid engine, and sets up user terminals for power customers and power grid employees respectively. When power customers handle business in the business hall, they can interact with the smart grid engine platform through the user terminal to conduct business consultation or handle business. At the same time, when power grid employees encounter problems in their work, they can obtain professional work guidance through the interaction with the smart grid engine platform through the user terminal, thereby comprehensively improving the efficiency of business handling. Attached Figure Description

[0039] To more clearly illustrate the technical solutions of the exemplary embodiments of the present invention, the accompanying drawings used in the embodiments will be briefly described below. It should be understood that the following drawings only show some embodiments of the present invention and should not be considered as a limitation of the scope. For those skilled in the art, other related drawings can be obtained based on these drawings without creative effort. In the drawings:

[0040] Figure 1 A flowchart illustrating an interaction method based on a smart power grid engine, provided for an embodiment of this application;

[0041] Figure 2 A schematic diagram of business scenario interaction in an interaction method based on a smart power grid engine provided in this application embodiment;

[0042] Figure 3 A functional architecture diagram of a smart power grid engine system provided in this application embodiment;

[0043] Figure 4 This application provides a schematic diagram of the deployment structure of a smart power grid engine system.

[0044] Figure 5 A flowchart illustrating another interaction method based on a smart power grid engine provided in this application embodiment;

[0045] Figure 6 A schematic diagram of the structure of an interactive system based on a smart power grid engine, provided for an embodiment of this application;

[0046] Figure 7 This is a schematic diagram of the structure of a computing device provided in an embodiment of this application. Detailed Implementation

[0047] To make the objectives, technical solutions, and advantages of this invention clearer, the invention will be further described in detail below with reference to embodiments and accompanying drawings. The illustrative embodiments and descriptions of this invention are for explanation only and are not intended to limit the invention. All other embodiments obtained by those skilled in the art based on the embodiments in this application without creative effort are within the scope of protection of this application.

[0048] As will be known to those skilled in the art, with the development of technology and the emergence of new scenarios, the technical solutions provided in the embodiments of this application are also applicable to similar technical problems.

[0049] The terms “comprising” and “having”, and any variations thereof, in the specification, claims, and accompanying drawings of this application are intended to cover non-exclusive inclusion, so that a process, method, system, product, or apparatus that comprises a series of elements is not necessarily limited to those elements, but may include other elements not expressly listed or inherent to such process, method, product, or apparatus.

[0050] Example 1

[0051] Embodiment 1 of this application provides an interaction method based on a smart power grid engine to solve the problem of low efficiency in business processing.

[0052] The subject executing this method can be any computing device capable of implementing the method, such as a server, mobile phone, personal computer, smart wearable device, smart robot, etc.

[0053] Furthermore, the embodiments of this application do not limit the execution order of different steps. When using the method provided in the embodiments of this application, the execution order of different steps can be adjusted according to actual needs.

[0054] For ease of description, the following uses an interactive device based on a smart power grid engine as the execution subject of this method to provide a detailed description of the method provided in this application embodiment.

[0055] like Figure 1 The diagram shown is a flowchart illustrating the specific implementation of an interaction method based on a smart power grid engine provided in this application, including the following steps 11 to 13:

[0056] Step 11: Obtain the data input by the user through the user terminal;

[0057] The smart power grid engine mentioned in this embodiment is a comprehensive knowledge management and problem-solving software system designed for the power grid industry. It integrates multi-terminal capabilities and has core functional modules such as problem collection, knowledge interaction, report management, and system management. Internally, it helps power company marketing department employees build knowledge graphs, optimize workflows, and reduce operating costs. Externally, it answers power-related questions from power customers and assists with business processing through offline digital humans and problem databases, ultimately improving the efficiency and quality of marketing services.

[0058] Users include electricity customers and grid employees; user terminals include large-screen terminals in business halls and mobile terminals (iState Grid APP); input data includes questions raised and / or services to be processed.

[0059] Specifically, the large-screen terminal is used for interaction with electricity customers, while the mobile terminal is used for interaction with power grid staff. Electricity customers input questions or services they need to handle through the large-screen terminal in the business hall, while power grid staff input questions and information to inquire about through the mobile terminal.

[0060] The large-screen terminal can be a digital human interaction platform set up in the business hall, or a large-screen terminal set up in the business hall. Electricity customers can access the power grid smart engine system through the web browser of the digital human interaction platform or the large-screen terminal and interact with the device in real time through voice or text.

[0061] The digital human interaction platform can also be integrated into the mobile app iGuoGang, allowing employees of power companies (grid companies) to use the power grid smart engine system through iGuoGang to view regulations, business processes, and more, thus improving office efficiency.

[0062] In one feasible implementation, to ensure the compliance of the input data, the input data is further processed, specifically including: the user terminal receiving voice and text information input by the user, converting the voice information into corresponding text information; converting the input text information and the converted corresponding text information into business-related text information; and writing the converted business-related text information into the server of the power grid smart engine platform.

[0063] The user terminal can receive voice data and text information input by the user through the voice platform, and convert the voice data into text information. Furthermore, to ensure the compliance of the input content, the text information is converted into business-related text information so that the power grid smart engine can accurately identify and understand the text information.

[0064] Step 12: Write the input data into the smart grid engine platform server, so that the smart grid engine platform server queries the database based on the input data to obtain the corresponding first interactive information; and / or, so that the smart grid engine platform server queries the smart grid engine platform desktop terminal based on the input data to obtain the corresponding second interactive information.

[0065] User-input data is transmitted via the nginx server interface deployed in the Internet region and written to the power grid smart engine platform server.

[0066] Based on the specific semantic information of the input data, the server of the smart power grid engine platform sends a query request to the database to obtain the first interactive information corresponding to the database. The first interactive information includes the response information based on the question raised.

[0067] When a power customer inputs business-related inquiry data, or when a power grid employee inputs query data corresponding to company regulations, the power grid smart engine platform server sends the corresponding query request to the database.

[0068] The smart grid engine platform server also sends a request to the smart grid engine platform desktop terminal based on the specific semantic information of the input data to obtain the second interactive information returned by the smart grid engine platform desktop terminal. The second interactive information includes business information corresponding to the business that needs to be processed.

[0069] When a power customer enters query data on the progress of a business transaction, or when a power grid employee enters query data related to a customer's business, the power grid smart engine platform server sends the corresponding query request to the power grid smart engine platform desktop terminal.

[0070] The database stores response information for the needs generated by electricity customers during their electricity consumption, including responses to electricity inquiries, fault handling strategies, and work order processing progress; as well as professional knowledge information required by power company marketing staff in their work, including power company cases, employee work processes, and business processing procedures.

[0071] The database builds a question bank, enabling interaction between electricity customers and digital avatars on large screens or offline to answer their questions. In addition, the database forms a knowledge graph, which can be used to interact with power grid employees via mobile terminals, assisting them, especially grassroots marketing personnel, in their daily work.

[0072] In one feasible implementation, the power grid smart engine platform desktop terminal is also used for interaction with power operation and maintenance personnel, specifically including: obtaining request instructions submitted by power operation and maintenance personnel based on the power grid smart engine platform desktop terminal; querying corresponding operation and maintenance business data from the power grid smart engine platform server based on the request instructions, and feeding back the query results to the power grid smart engine platform desktop terminal; the request instructions include at least one of the following: query instructions for power business reports, retrieval instructions for the knowledge base, monitoring instructions for equipment status, and work order dispatch requests for fault handling.

[0073] Step 13: The smart power grid engine platform server will feed back the first and / or second interactive information it has acquired to the user terminal.

[0074] like Figure 2 As shown, the business scenario includes multiple interactive terminals: large-screen terminals and mobile terminals (iGuoGang mobile terminals) deployed on the Internet, nginx servers deployed in the Internet region, the power grid smart engine platform server (the smart knowledge engine platform management information region server in the figure), the power grid smart engine platform desktop terminal (the desktop terminal in the figure), the unified permission management system and database deployed in the management information region.

[0075] Interactions based on business processes can be:

[0076] (1) Interaction of query data from the large screen terminal in the business hall and the iGuowang mobile terminal to the nginx server interface;

[0077] (2) Interact with the nginx server interface to write query data to the smart engine platform server;

[0078] (3) Query and interact with knowledge, system and other data from the intelligent engine platform server to the database;

[0079] (4) Conduct business data query and interaction from the desktop terminal of the intelligent knowledge engine platform to the server of the intelligent knowledge engine platform.

[0080] (5) Knowledge and institutional data are exchanged from the intelligent knowledge engine platform server to the nginx server interface.

[0081] (6) Knowledge and system data exchange from the nginx server interface to the business hall large screen terminal and the I-Guowang mobile terminal.

[0082] (7) The unified permission system and the intelligent knowledge engine platform interact for authorization and authentication data.

[0083] The unified access control system is used to manage the access rights of electricity customers, grid employees, and power operation and maintenance personnel, ensuring that users are legitimate login users.

[0084] like Figure 3 As shown, the Smart Knowledge Engine System includes mobile terminals (the iState Grid APP) in the Internet region, large-screen terminals (acquiring customer inquiries via audio recording devices using web browsers on large-screen terminals), nginx data interaction servers, and desktop terminals on the Smart Engine platform (acquiring input from maintenance personnel via web browsers on desktop terminals); and management information regions including a voice module, a digital human module, a knowledge interaction module, knowledge base management, report management, system management, and a database. The voice module further includes voice equipment and a voice synthesis unit; the digital human module includes a digital human interaction unit and a digital human management unit; the knowledge interaction module includes a question dialogue unit, a FAQ (Frequently Asked Questions) management unit, and a sensitive word filtering unit; knowledge base management includes a system and regulations management unit, a power knowledge management unit, and other knowledge management units; report management includes a data dashboard management unit, a Q&A usage statistics unit, a question statistics unit, and a high-frequency question unit; and system management includes a unit management unit, an account management unit, an application configuration unit, a role management unit, an operation log unit, and a system configuration unit.

[0085] The intelligent engine system can be deployed in the computer room of the power marketing service center, with the database and system services deployed in the management information zone. It leverages a secure access platform gateway and mobile application interaction platform to connect the State Grid (i-network) and the internet network. The internet exit is switched from an independent channel to the State Grid exit channel. Interaction between the internal and external networks is achieved through the existing isolation devices of the power company (e.g., provincial companies). This fully utilizes the power company's network security technology protection system and personnel support capabilities, meets the State Grid's standardized management requirements, provides a unified exit, complies with regional and strong isolation security control requirements, enhances data security, and allows the system database to be deployed on the internal information network. This provides robust technical protection against data security issues, improves resource utilization, and ensures the stability of business system operations by relying on the power company's security and personnel resources. It also promotes business communication and reduces construction and maintenance costs.

[0086] The intelligent engine system platform consists of two parts: a server and a client. The server side includes a mobile access gateway, an intranet operation module, and a database. The client side includes page display and data entry. The system is primarily used by maintenance personnel from the power company's marketing service center.

[0087] Management Information Region Server: Primarily provides voice services, digital human services, knowledge interaction, knowledge base management, report management, and deployment of the intelligent engine system database.

[0088] Voice module: Enables natural language human-computer interaction through intelligent speech recognition, speech synthesis, and digital human dialogue capabilities. Supports real-time voice and text multimodal collaborative responses to enhance user experience.

[0089] Digital Human Module: Enables realistic communication through intelligent dialogue and multimodal interaction, supporting automated services in scenarios such as customer service and training; provides image configuration, operation monitoring and cross-platform management functions, reducing manual service costs, enhancing user interaction experience and improving service efficiency.

[0090] Knowledge Interaction Module: Integrates intelligent question-and-answer and knowledge base management functions, supports automated response strategy configuration and sensitive information blocking, and can be applied to scenarios such as customer service inquiries and online services. By filtering illegal content in real time and accurately matching user needs, it reduces the burden of manual review, improves response accuracy, and ensures service compliance and efficient reuse of knowledge resources.

[0091] Knowledge Base Management Module: This module categorizes and integrates regulations, power industry expertise, and cross-domain knowledge bases. It supports multi-dimensional retrieval, version control, and hierarchical access control. It can be used for business guidance and compliance review, reducing training costs and ensuring the efficient reuse and secure sharing of enterprise knowledge assets.

[0092] Report Management Module: Integrates visual data dashboards and multi-dimensional statistical functions, supports Q&A usage statistics, problem statistics, and high-frequency problem statistics, assists in operational decision-making through dynamic charts and real-time monitoring; optimizes resource allocation efficiency, reduces operation and maintenance costs, improves service response accuracy, and empowers data-driven management.

[0093] System Management Module: Provides functions such as unit management, account management, application management, operation logs, role management, and system configuration.

[0094] The client mainly includes the Management Information Region desktop client (web browser), the Internet Region desktop client (web browser), and the Internet Region mobile client (I-Network). Its main functions are as follows:

[0095] Smart Engine Platform: Power grid employees at the Marketing Service Center can access the system via a web browser.

[0096] Voice platform: Electricity customers can access the system via a web browser on a large screen terminal in a designated business hall and interact in real time through voice acquisition devices.

[0097] Digital Human Real-Time Interaction Platform: Integrated into the mobile app iGuowang, power grid employees can use the Smart Engine system to query mobile business applications through iGuowang.

[0098] like Figure 4As shown, the large screens in the business halls used by power customers (the general public) and the mobile terminals (iState Grid APP) used by power grid employees (company employees) are deployed on the Internet; the nginx server is deployed in the Internet zone, belonging to the regional (provincial) external information network; the database, Redis database, queue, intelligent engine system (intelligent knowledge engine system), unified permission system, and desktop terminals are deployed in the management information zone, belonging to the regional (provincial) internal information network. Among them, the database, Redis cache, queue, and intelligent engine system all belong to the first-level domain.

[0099] For data security protection within the smart power grid engine system, the main design focuses on the data acquisition, data transmission, data storage, and data application stages.

[0100] During the data collection phase, the digital human real-time interactive platform mainly collects questions from power grid employees through mobile terminal pages. The questions are edited and entered, and only legal, legitimate, and necessary knowledge content that has been approved by the business is edited. The knowledge sources and scope include relevant business rules and regulations, marketing business knowledge, and customer service scripts provided by the business review. The edited question data is then sent to the nginx server.

[0101] The voice platform primarily collects data from voice input on large screens, such as when users in service halls ask questions via a large screen, sending the question data to the nginx server. The large-screen voice platform collects the audio information and converts it into text information that the intelligent knowledge engine platform can recognize.

[0102] The intelligent knowledge engine platform collects requests from operations and maintenance personnel regarding business data.

[0103] During the data transmission phase, the intelligent knowledge engine system primarily involves data interaction with large-screen terminals, mobile terminals, and desktop terminals. Mobile and large-screen terminals transmit user questions to the intelligent knowledge engine system via interfaces, and the system returns answers. Desktop terminals transmit maintenance personnel requests to the intelligent knowledge engine system via interfaces, and the system returns the required data to the desktop terminals.

[0104] The data transmission of the digital human real-time interaction platform mainly includes data interaction with mobile terminals. The mobile terminal transmits questions to the digital human real-time interaction platform through an interface, and the digital human real-time interaction platform returns a data stream to the mobile terminal.

[0105] The voice platform's data transmission mainly includes data interaction with the large-screen terminal. The large-screen terminal transmits user questions in voice stream to the voice platform through an interface, and the voice platform returns transcribed text to the large-screen terminal.

[0106] During the data storage phase, the knowledge content data and dialogue log data involved in the intelligent knowledge engine system are stored in the Redis database in the management information zone.

[0107] In the data application phase, the intelligent knowledge engine system involves data interaction scenarios, mainly including external users accessing FAQ knowledge content data in the intelligent knowledge engine system online through large-screen terminals; internal personnel accessing FAQ knowledge content data in the intelligent knowledge engine system online through mobile terminals; and marketing center operations and maintenance personnel accessing report data and knowledge base data in the intelligent knowledge engine platform online through desktop terminals.

[0108] This application embodiment is based on the smart grid engine, and sets up user terminals for power customers and power grid employees respectively. When power customers handle business in the business hall, they can interact with the smart grid engine platform through the user terminal to conduct business consultation or handle business. At the same time, when power grid employees encounter problems in their work, they can obtain professional work guidance through the interaction with the smart grid engine platform through the user terminal, thereby comprehensively improving the efficiency of business handling.

[0109] Example 2

[0110] To address the problem of low business processing efficiency in existing technologies, and based on the same inventive concept as Embodiment 1, this application also provides an interaction method based on a smart power grid engine, which is applied to a user terminal.

[0111] Furthermore, the embodiments of this application do not limit the execution order of different steps. When using the method provided in the embodiments of this application, the execution order of different steps can be adjusted according to actual needs.

[0112] For ease of description, the following uses an interactive device based on a smart power grid engine as the execution subject of this method to provide a detailed description of the method provided in this application embodiment.

[0113] like Figure 5 The diagram shown is a flowchart illustrating the specific implementation of an interaction method based on a smart power grid engine provided in this application, including the following steps 51 to 53:

[0114] Step 51: Obtain user input data; the users include electricity customers and power grid employees; the input data includes questions raised and / or services to be processed;

[0115] Step 52: Write the input data into the smart grid engine platform server, so that the smart grid engine platform server queries the database based on the input data to obtain the corresponding first interactive information; and / or, so that the smart grid engine platform server queries the smart grid engine platform desktop terminal based on the input data to obtain the corresponding second interactive information.

[0116] Step 53: Receive the first and / or second interactive information returned by the smart power grid engine platform server, and display the first and / or second interactive information to the user;

[0117] The first interactive information includes response information based on the question raised, and the second interactive information includes business information based on the business that needs to be handled.

[0118] In one feasible implementation, the method of this embodiment can also be applied to a desktop terminal for use by power operation and maintenance personnel. Specifically, it includes: obtaining a request instruction submitted by the power operation and maintenance personnel; querying the corresponding operation and maintenance business data from the power grid smart engine platform server based on the request instruction, and displaying the query results to the power operation and maintenance personnel; the request instruction includes at least one of the following: a query instruction for power business reports, a retrieval instruction for the knowledge base, a monitoring instruction for equipment status, and a work order dispatch request for fault handling.

[0119] This application embodiment is based on the smart grid engine, and sets up user terminals for power customers and power grid employees respectively. When power customers handle business in the business hall, they can interact with the smart grid engine platform through the user terminal to conduct business consultation or handle business. At the same time, when power grid employees encounter problems in their work, they can obtain professional work guidance through the interaction with the smart grid engine platform through the user terminal, thereby comprehensively improving the efficiency of business handling.

[0120] Example 3

[0121] To address the problem of low business processing efficiency in the existing technology, and based on the same inventive concept as Embodiment 1, this application also provides an interactive system based on a smart power grid engine.

[0122] The specific structural diagram of the system is as follows: Figure 6 As shown, it includes the following functional units 61-63:

[0123] The data acquisition unit 61 is used to acquire data input by users through user terminals; the users include electricity customers and power grid employees; the input data includes questions raised and / or services to be processed.

[0124] The user terminals include large-screen terminals and mobile terminals. The large-screen terminals are used for interaction with electricity customers, and the mobile terminals are used for interaction with power grid employees.

[0125] The data acquisition unit is also used for: receiving voice and text information input by the user terminal, converting the voice information into corresponding text information; converting the input text information and the converted corresponding text information into business-related text information; and writing the converted business-related text information into the server of the power grid smart engine platform.

[0126] The data acquisition unit is also used to: acquire request instructions submitted by power operation and maintenance personnel based on the desktop terminal of the power grid smart engine platform; query corresponding operation and maintenance business data from the server of the power grid smart engine platform based on the request instructions, and feed back the query results to the desktop terminal of the power grid smart engine platform; the request instructions include at least one of the following: query instructions for power business reports, retrieval instructions for the knowledge base, monitoring instructions for equipment status, and work order dispatch requests for fault handling.

[0127] Data processing unit 62 is configured to write the input data into the power grid smart engine platform server, so that the power grid smart engine platform server queries the database based on the input data to obtain corresponding feedback first interactive information; and / or, so that the power grid smart engine platform server queries the power grid smart engine platform desktop terminal based on the input data to obtain corresponding feedback second interactive information; the first interactive information includes response information based on the question raised, and the second interactive information includes business information based on the business to be processed.

[0128] The database stores information on responses to the needs of electricity customers during their electricity consumption, including responses to electricity inquiries, fault handling strategies, and work order processing progress; as well as professional knowledge information required by power company marketing staff, including power company cases, employee work processes, and business processing procedures.

[0129] The information feedback unit 63 is used by the power grid smart engine platform server to feed back the first and / or second interactive information obtained to the user terminal.

[0130] This application embodiment is based on the smart grid engine, and sets up user terminals for power customers and power grid employees respectively. When power customers handle business in the business hall, they can interact with the smart grid engine platform through the user terminal to conduct business consultation or handle business. At the same time, when power grid employees encounter problems in their work, they can obtain professional work guidance through the interaction with the smart grid engine platform through the user terminal, thereby comprehensively improving the efficiency of business handling.

[0131] Based on the same inventive concept as the foregoing embodiments of this application, this application also provides a computing device.

[0132] like Figure 7 As shown, the computing device includes a memory 71 and a processor 72. The memory 71 can be configured to store various other data to support operation on the electronic device. Examples of this data include instructions for any application or method used to operate on the electronic device. The memory 71 can be implemented by any type of volatile or non-volatile storage device or a combination thereof, such as static random access memory (SRAM), electrically erasable programmable read-only memory (EEPROM), erasable programmable read-only memory (EPROM), programmable read-only memory (PROM), read-only memory (ROM), magnetic storage, flash memory, magnetic disk, or optical disk.

[0133] The processor 72, coupled to the memory 71, is used to execute a computer program stored in the memory 71 for performing a method for aggregating feasible domains of a virtual power plant as described in the foregoing embodiments.

[0134] When the processor 72 executes the computer program to perform the interaction method based on the smart grid engine, user terminals are set up for electricity customers and grid employees respectively based on the smart grid engine. This allows electricity customers to interact with the smart grid engine platform through the user terminal when handling business in the business hall, and to conduct business consultation or processing. At the same time, it allows grid employees to obtain professional work guidance through the interaction with the smart grid engine platform through the user terminal when encountering problems at work, thereby comprehensively improving the efficiency of business processing.

[0135] When the processor 72 executes the computer program in the memory 71, in addition to the functions described above, it can also perform other functions, as detailed in the descriptions of the preceding embodiments.

[0136] Furthermore, such as Figure 7 As shown, the computing device also includes other components such as a display 74, a communication component 73, a power supply component 75, and an audio component 76. Figure 7 The diagram only shows some components and does not mean that the computing device includes only these components. Figure 7 The components shown.

[0137] Accordingly, embodiments of this application also provide a computer-readable storage medium storing a computer program, which, when executed by a computer, can implement the methods provided in the above embodiments.

[0138] The device embodiments described above are merely illustrative. The units described as separate components may or may not be physically separate. The components shown as units may or may not be physical units; that is, they may be located in one place or distributed across multiple network units. Some or all of the modules can be selected to achieve the purpose of this embodiment according to actual needs. Those skilled in the art can understand and implement this without any creative effort.

[0139] Through the above description of the embodiments, those skilled in the art can clearly understand that each embodiment can be implemented by means of software plus necessary general-purpose hardware platforms, and of course, it can also be implemented by hardware. Based on this understanding, the above technical solutions, in essence or the part that contributes to the prior art, can be embodied in the form of a software product. This computer software product can be stored in a computer-readable storage medium, such as ROM / RAM, magnetic disk, optical disk, etc., and includes several instructions to cause a computer device (which may be a personal computer, server, or network device, etc.) to execute the methods described in various embodiments or some parts of the embodiments.

[0140] The specific embodiments described above further illustrate the purpose, technical solution, and beneficial effects of the present invention. It should be understood that the above description is only a specific embodiment of the present invention and is not intended to limit the scope of protection of the present invention. Any modifications, equivalent substitutions, improvements, etc., made within the spirit and principles of the present invention should be included within the scope of protection of the present invention.

Claims

1. An interaction method based on a smart power grid engine, characterized in that, include: Obtain data input by the user through the user terminal; The users include electricity customers and grid employees; the input data includes questions raised and / or services to be processed. The input data is written to the smart grid engine platform server, so that the smart grid engine platform server queries the database based on the input data to obtain the corresponding first interactive information. And / or, enabling the smart grid engine platform server to query the smart grid engine platform desktop terminal based on the input data to obtain the corresponding feedback second interactive information; The smart power grid engine platform server will feed back the first and / or second interactive information it has acquired to the user terminal. The first interactive information includes response information based on the question raised, and the second interactive information includes business information based on the business that needs to be handled.

2. The method according to claim 1, characterized in that, The user terminal includes a large-screen terminal and a mobile terminal. The large-screen terminal is used for interaction with electricity customers, and the mobile terminal is used for interaction with power grid employees.

3. The method according to claim 1, characterized in that, The method further includes: The user terminal receives voice and text information input by the user and converts the voice information into corresponding text information. The input text information and the corresponding converted text information are transformed into business-related text information. The transformed business-related text information is written into the server of the smart power grid engine platform.

4. The method according to claim 1, characterized in that, The method further includes: Obtain request instructions submitted by power operation and maintenance personnel based on the desktop terminal of the power grid intelligent engine platform; Based on the request instruction, query the corresponding operation and maintenance business data from the server of the smart power grid engine platform, and feed back the query results to the desktop terminal of the smart power grid engine platform. The request instructions include at least one of the following: query instructions for power business reports, retrieval instructions for the knowledge base, monitoring instructions for equipment status, and work order dispatch requests for fault handling.

5. The method according to claim 1, characterized in that, The database stores response information for the needs generated by electricity customers during their electricity consumption process, including responses to electricity inquiries, fault handling strategies, and work order processing progress. It also includes professional knowledge and information needed by power company marketing employees in their work, including power company case studies, employee work processes, and business processing procedures.

6. An interaction method based on a smart power grid engine, applied to a user terminal, characterized in that, The method includes: Acquire user input data; the users include electricity customers and grid employees; the input data includes questions raised and / or services to be processed. The input data is written to the smart grid engine platform server, which then queries the database based on the input data to obtain the first interactive information of the corresponding feedback; and / or, the smart grid engine platform server queries the smart grid engine platform desktop terminal based on the input data to obtain the second interactive information of the corresponding feedback. Receive the first and / or second interactive information returned by the smart power grid engine platform server, and display the first and / or second interactive information to the user; The first interactive information includes response information based on the question raised, and the second interactive information includes business information based on the business that needs to be handled.

7. The method according to claim 6, characterized in that, The method further includes: Obtain request instructions submitted by power operation and maintenance personnel; Based on the request instruction, query the corresponding operation and maintenance business data from the power grid smart engine platform server, and display the query results to the power operation and maintenance personnel. The request instructions include at least one of the following: query instructions for power business reports, retrieval instructions for the knowledge base, monitoring instructions for equipment status, and work order dispatch requests for fault handling.

8. An interactive system based on a smart power grid engine, characterized in that, include: The data acquisition unit is used to acquire data input by the user through the user terminal; The users include electricity customers and grid employees; the input data includes questions raised and / or services to be processed. The data processing unit is used to write the input data into the power grid smart engine platform server, so that the power grid smart engine platform server queries the database based on the input data to obtain the corresponding feedback first interactive information; And / or, enabling the smart grid engine platform server to query the smart grid engine platform desktop terminal based on the input data to obtain the corresponding feedback second interactive information; The information feedback unit is used by the power grid smart engine platform server to feed back the first and / or second interactive information obtained to the user terminal. The first interactive information includes response information based on the question raised, and the second interactive information includes business information based on the business that needs to be handled.

9. An electronic device, characterized in that, include: It includes a processor, a memory, and a program or instructions stored in the memory and executable on the processor, wherein the program or instructions, when executed by the processor, implement the steps of the method as described in any one of claims 1-7.

10. A storage medium, characterized in that, include: The storage medium stores a program or instructions that, when executed by a processor, implement the steps of the method as described in any one of claims 1-7.

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