Multi-channel order integrated management system and method based on communication industry

Abstract

The invention discloses a multi-channel order integration management system and method based on the communication industry, relates to the technical field of order integration management, solves the technical problems that a comparison confirmation mode is slow and low in efficiency when corresponding formats are compared with pre-stored formats one by one, classifies and summarizes a plurality of formats, confirms an initial format, and improves the efficiency of order integration management. The formats except the initial format are sequenced according to the descending order of the overlap ratio values, the processed data are sequentially filled into the format template, in order to improve the efficiency and accuracy of format analysis, the head-up format is confirmed preferentially, then the overlap ratio analysis is performed, the corresponding parameters are confirmed, and the corresponding parameters are determined according to the parameters subsequently. According to the method, the same format pre-stored in the format template is found, time analysis can be carried out after confirmation is completed, and compared with an original mode, the mode is more convenient and faster in efficiency and has corresponding accuracy, so that the accuracy of format judgment is improved.

Description

Technical Field

[0001] This invention belongs to the field of order integration management technology, specifically a multi-channel order integration management system and method based on the communications industry. Background Technology

[0002] Since order types can specify processing rules and default values ​​for order entries, the system requires these order types when entering orders and return slips. Because the telecommunications industry is quite extensive, when integrating and managing orders from multiple channels, each order from a different channel may correspond to a different format.

[0003] Patent publication number CN111861641A discloses a multi-channel order integration management system and method based on the telecommunications industry. The multi-channel order integration management system of this invention has a first sub-warehouse channel module and a second sub-warehouse channel module. This reduces user interference with the main order center module by querying orders within the sub-warehouse channel module, reduces unnecessary queries to the order center database, and reduces the pressure on the main order center module. Each sub-warehouse only needs to call the unified creation, parsing, and classification module of the main order center module to achieve centralized management of communication number resources from all multiple channels, integrating the order processing mechanisms scattered across various business systems.

[0004] The aforementioned patent only analyzes and allocates orders to ensure reasonable resource distribution. However, in the actual process of managing orders from different channels, the following shortcomings still exist and need to be improved:

[0005] 1. In order to confirm the format of the order from this channel, the corresponding format is compared with the pre-stored format one by one. This comparison and confirmation method is relatively slow and inefficient.

[0006] 2. Within a single channel order, there are multiple different timelines. If the time when the channel order is received is used as the corresponding timeline, the time point will be inaccurate. Summary of the Invention

[0007] The present invention aims to solve at least one of the technical problems existing in the prior art; to this end, the present invention proposes a multi-channel order integration management system and method based on the communications industry, which is used to solve the technical problem that the comparison and confirmation method of comparing the corresponding format with the pre-stored format one by one is relatively slow and inefficient.

[0008] To achieve the above objectives, according to an embodiment of the first aspect of the present invention, a multi-channel order integration management system based on the communications industry is proposed. The order database stores a large number of past communication orders from different channels, and the communication orders inside are all backups or records of past channel orders.

[0009] The format processing unit analyzes and processes the format of several different communication orders existing in the order database to obtain a format template, and then transmits the analyzed and processed format template to the order database for storage. Specifically:

[0010] Confirm the specific format of each group of orders from different communication channels from the communication order, and mark the specific format of the orders from different channels as GS. i , where i represents orders from different communication channels;

[0011] From several specific formats GS i Within, the specific format GS belonging to the same header format will be... i Classify them into several different specific formats GS i Distribute them sequentially to different header format partitions, each of which has a corresponding header format identifier. Enter the initially confirmed header format partitions into the designated locations within the format template.

[0012] Then divide several format GSs belonging to the same header format partition. i Re-sort and extract the format GS with the largest capacity parameter. i This is then labeled as the initial format. Subsequently, overlap analysis is performed on different formats within this format partition and compared to the initial format to identify the overlap parameter CH for different formats. i Within the confirmed header format partition, the initial format is placed first, and subsequently, the format is arranged according to the overlap parameter CH. i Sort in descending order, and simultaneously, the corresponding overlap parameter CH i The format template is then bound to the corresponding format, and several formats after the corresponding header format is sorted and partitioned are filled into the format template to complete the overall construction of the format template. The format template is then transferred to the order database for storage.

[0013] The order data acquisition terminal is used to acquire channel order data that needs to be managed and transmit the acquired channel order data to the integration management center;

[0014] The header format comparison unit confirms the order format of the channel order from the acquired channel order data and transmits the confirmed order format to the order format confirmation unit.

[0015] The order format confirmation unit, based on the confirmed order format for this channel, compares and analyzes this order format with the pre-stored format template to determine whether the same format exists within this integrated management center. The specific method is as follows:

[0016] The order format for this channel's orders is marked as DD. k, where k represents orders from different channels;

[0017] Confirm this order format DD k The header format is compared with the header format partitions pre-stored in the format template to confirm whether there is a corresponding header format partition. If there is, proceed to the next step; if not, generate an error signal and transmit it to the external display unit.

[0018] Please use this order format DD k Perform overlap analysis with the initial format of the corresponding partition to confirm the overlap parameters. Based on the overlap parameters, analyze whether there are formats with the same parameters in this partition. If they exist, generate a time analysis signal and transmit it to the order time analysis unit. If they do not exist, generate an error signal and transmit it to the external display unit.

[0019] The order time analysis unit, based on time analysis signals, confirms the specific time parameters of this channel order from the acquired channel order data. Subsequently, the confirmed specific time parameters are marked as the pending management time for this channel order. The specific method for confirming the pending management time is as follows:

[0020] The system confirms several sets of time points existing within the channel order data, including the initial time point and the end time point. Subsequently, it confirms the virtual intermediate time point based on the initial time point and the end time point. The virtual intermediate time point is the midpoint of the time interval between the initial time point and the end time point.

[0021] Based on the virtual intermediate time point, several time points are divided into two time partitions: the pre-partition and the post-partition. The pre-partition is the interval between the initial time point and the intermediate time point, and the post-partition is the interval between the intermediate time point and the end time point.

[0022] Confirm the number of time points stored in the front partition and the back partition, mark the total number of time points in the front partition as QS, and mark the total number of time points in the back partition as HS;

[0023] When QS > HS, the initial time point will be used as the pending management time for orders in this channel;

[0024] When QS≤HS, the end time point will be used as the pending management time for orders in this channel.

[0025] A multi-channel order integration management method based on the telecommunications industry includes the following steps:

[0026] Step 1: Prioritize the analysis and processing of the formats of communication channel orders based on a large number of past communication orders from different channels. First, classify and summarize several formats according to the header format. After the summary is completed, confirm the initial format and then perform overlap analysis. Sort the formats other than the initial format according to the overlap value from largest to smallest to complete the overall sorting process and obtain the format template.

[0027] Step 2: Analyze the format of channel orders that need to be managed. Confirm the order format of this channel order, and then analyze whether this order format exists in the format template. First, confirm the header format, and then confirm the overlap parameter. If the corresponding numerical parameters exist at the same time, it means that the corresponding format exists, which means that this management center can manage this type of channel order and improve the management effect of the channel order.

[0028] Step 3: Within the corresponding channel order, confirm the initial and ending time points. Subsequently, based on the specific distribution of the timeline within the channel order, confirm the corresponding time points and use them as the management time for this channel order.

[0029] Step 4: According to the confirmed format, divide the channel orders into the corresponding management partitions, and then according to the confirmed pending management time, divide the channel orders into the corresponding timelines and display them through the display unit for external personnel to view, thus completing the integrated management of several different channel orders.

[0030] Compared with the prior art, the beneficial effects of the present invention are as follows: Several formats are classified and summarized by distinguishing header formats. After classification, the initial format is confirmed, and then the overlap analysis is performed. Formats other than the initial format are sorted in descending order of overlap value to complete the overall sorting process. The processed data is then sequentially filled into the format template. In order to improve the efficiency and accuracy of format analysis, the header format is confirmed first, and then the overlap analysis is performed to confirm the corresponding parameters. Subsequently, based on these parameters, the same format pre-stored in the format template is found. After confirmation, time analysis can be performed. This method is more convenient and faster than the original method, and also has corresponding accuracy, thereby improving the accuracy of format determination.

[0031] Within a given channel order, there may be several different time points corresponding to different amounts or monetary parameters. Therefore, confirming the timeline of this channel order is quite complicated. Generally, the time point when the corresponding channel order is received is used as the timeline. However, this method increases the processing burden on external personnel when processing channel order data in the future. Therefore, confirming the corresponding time points based on the specific distribution of the timeline within the channel order can improve the accuracy of time point confirmation for this channel order and improve the processing efficiency of the timeline. Attached Figure Description

[0032] Figure 1 This is a schematic diagram of the principle framework of the present invention. Detailed Implementation

[0033] The technical solution of the present invention will be clearly and completely described below with reference to the embodiments. Obviously, the described embodiments are only some embodiments of the present invention, and not all embodiments. Based on the embodiments of the present invention, all other embodiments obtained by those skilled in the art without creative effort are within the scope of protection of the present invention.

[0034] Example 1

[0035] Please see Figure 1 This application provides a multi-channel order integration management system based on the communications industry, including an order data acquisition terminal, an integration management center, and a display unit, wherein the order data acquisition terminal is electrically connected to the input terminal of the integration management center, and the integration management center is electrically connected to the input terminal of the display unit;

[0036] The integrated management center includes a header format comparison unit, an order format confirmation unit, an order time analysis unit, a format processing unit, and an adaptive sorting unit. The header format comparison unit is electrically connected to the input of the order format confirmation unit, the order format confirmation unit is electrically connected to the input of the order time analysis unit, the order time analysis unit is electrically connected to the input of the adaptive sorting unit, and the order database is bidirectionally connected to the format processing unit.

[0037] The order database stores a large number of communication orders from different channels in the past, and the communication orders inside are all backups or records of past channel orders;

[0038] The format processing unit analyzes and processes the format of communication channel orders based on several different communication orders existing in the order database, and transmits the analyzed and processed format template to the order database for storage. The specific method of analysis and processing is as follows:

[0039] Confirm the specific format of each group of orders from different communication channels from the communication order, and mark the specific format of the orders from different channels as GS. i , where i represents orders from different communication channels;

[0040] From several specific formats GS i Within, the specific format GS belonging to the same header format will be... i Classify them into several different specific formats GS iThe header format is distributed sequentially to different header format partitions. Each header format partition has a corresponding header format identifier. The initially confirmed header format partition is entered into the designated location in the format template. Specifically, different channel orders correspond to different formats. There are similarities and differences between different formats. The similarity is that some formats have the same header format, which is the general format, but the internal format content is different. Some formats do not have the same similarity, that is, the header format is different and the internal format content is also different.

[0041] Then divide several format GSs belonging to the same header format partition. i Re-sort and extract the format GS with the largest capacity parameter. i This is then labeled as the initial format. Subsequently, overlap analysis is performed on different formats within this format partition and compared to the initial format to identify the overlap parameter CH for different formats. i Within the confirmed header format partition, the initial format is placed first, and subsequently, the format is arranged according to the overlap parameter CH. i Sort in descending order, and simultaneously, the corresponding overlap parameter CH i The format template is then bound to the corresponding format, and several formats after the corresponding header format is sorted and partitioned are filled into the format template to complete the overall construction of the format template. The format template is then transmitted to the order database for storage.

[0042] Specifically, the order database contains several different channel orders with different formats. To facilitate the subsequent format differentiation, the formats are first categorized and summarized by differentiating header formats. After categorization, the initial format is confirmed, and then the overlap analysis is performed. Formats other than the initial format are sorted from largest to smallest overlap value to complete the overall sorting process. The processed data is then sequentially filled into the format template.

[0043] The order data acquisition terminal is used to acquire channel order data that needs to be managed and transmit the acquired channel order data to the integration management center.

[0044] The header format comparison unit confirms the order format of the channel order from the acquired channel order data and transmits the confirmed order format to the order format confirmation unit.

[0045] The order format confirmation unit, based on the confirmed order format for this channel, compares and analyzes this order format with a pre-stored format template to determine whether the same format exists within this integrated management center. If it exists, it proceeds directly to the next step of analysis and processing; if it does not exist, it generates an error signal and transmits it to the external display unit so that external personnel can take timely corresponding measures. The specific method for comparison and analysis is as follows:

[0046] The order format for this channel's orders is marked as DD. k , where k represents orders from different channels;

[0047] Confirm this order format DD k The header format is compared with the header format partitions pre-stored in the format template to confirm whether there is a corresponding header format partition. If there is, the next step is carried out. If not, an error signal is generated and transmitted to the external display unit. When an error signal is present, it means that this format cannot be processed by this management center, and the management center does not have a process for processing this type of format.

[0048] Please use this order format DD k Perform overlap analysis with the initial format of the corresponding partition to confirm the overlap parameters. Based on the overlap parameters, analyze whether there are formats with the same parameters in this partition. If they exist, generate a time analysis signal and transmit it to the order time analysis unit. If they do not exist, generate an error signal and transmit it to the external display unit.

[0049] Specifically, to improve the efficiency and accuracy of format analysis, the header format is confirmed first, followed by overlap analysis to confirm the corresponding parameters. Then, based on these parameters, the same format pre-stored in the format template is searched. After confirmation, time analysis can be performed. This method is more convenient and faster than the original method, while also having corresponding accuracy, thereby improving the accuracy of format determination.

[0050] The order time analysis unit, based on the time analysis signal, confirms the specific time parameters of this channel order from the acquired channel order data, and subsequently marks the confirmed specific time parameters as the pending management time for this channel order. The specific method for confirming the pending management time is as follows:

[0051] The system confirms several sets of time points existing within the channel order data, including the initial time point and the end time point. Subsequently, it confirms the virtual intermediate time point based on the initial time point and the end time point. The virtual intermediate time point is the midpoint of the time interval between the initial time point and the end time point.

[0052] Based on the virtual intermediate time point, several time points are divided into two time partitions: the pre-partition and the post-partition. The pre-partition is the interval between the initial time point and the intermediate time point, and the post-partition is the interval between the intermediate time point and the end time point.

[0053] Confirm the number of time points stored in the front partition and the back partition, mark the total number of time points in the front partition as QS, and mark the total number of time points in the back partition as HS;

[0054] When QS > HS, the initial time point will be used as the pending management time for orders in this channel;

[0055] When QS≤HS, the end time point will be used as the pending management time for orders in this channel.

[0056] Specifically, within a given channel order, there may be several different time points corresponding to different amounts or monetary parameters. Therefore, confirming the timeline of this channel order is quite complicated. Generally, the time point when the corresponding channel order is received is used as the timeline. However, this method increases the processing burden on external personnel when processing channel order data in the future. Therefore, confirming the corresponding time points based on the specific distribution of the timeline within the channel order can improve the accuracy of time point confirmation for this channel order and improve the processing efficiency of the timeline.

[0057] The adaptive sorting unit, based on the analysis results of orders from this channel, divides the orders from this channel into the corresponding management partitions according to the confirmed format, and then divides the orders from this channel into the corresponding timelines according to the confirmed pending management time. The results are then displayed through the display unit for external personnel to view, thus achieving the integrated management effect of orders from several different channels.

[0058] Example 2

[0059] Based on the above embodiments, this embodiment further includes the following in its specific implementation:

[0060] A multi-channel order integration management method based on the telecommunications industry includes the following steps:

[0061] Step 1: Prioritize the analysis and processing of the formats of communication channel orders based on a large number of past communication orders from different channels. First, classify and summarize several formats according to the header format. After the summary is completed, confirm the initial format and then perform overlap analysis. Sort the formats other than the initial format according to the overlap value from largest to smallest to complete the overall sorting process and obtain the format template.

[0062] Step 2: Analyze the format of channel orders that need to be managed. Confirm the order format of this channel order, and then analyze whether this order format exists in the format template. First, confirm the header format, and then confirm the overlap parameter. If the corresponding numerical parameters exist at the same time, it means that the corresponding format exists, which means that this management center can manage this type of channel order and improve the management effect of the channel order.

[0063] Step 3: Within the corresponding channel order, confirm the initial and ending time points. Subsequently, based on the specific distribution of the timeline within the channel order, confirm the corresponding time points and use them as the management time for this channel order.

[0064] Step 4: According to the confirmed format, divide the channel orders into the corresponding management partitions, and then according to the confirmed pending management time, divide the channel orders into the corresponding timelines and display them through the display unit for external personnel to view, thus completing the integrated management of several different channel orders.

[0065] The data in the above formula are all calculated by removing the dimensions and taking the numerical values. The formula is the closest to the real situation obtained by software simulation of a large amount of collected data. The preset parameters and preset thresholds in the formula are set by those skilled in the art according to the actual situation or obtained through simulation of a large amount of data.

[0066] The above embodiments are only used to illustrate the technical methods of the present invention and are not intended to limit it. Although the present invention has been described in detail with reference to preferred embodiments, those skilled in the art should understand that modifications or equivalent substitutions can be made to the technical methods of the present invention without departing from the spirit and scope of the technical methods of the present invention.

Claims

1. A multi-channel order integration management system based on the telecommunications industry, characterized in that: include: The order database stores a large number of communication orders from different channels in the past, and all of these communication orders are backups or records of past channel orders. The format processing unit analyzes and processes the format of several different communication orders in the order database to obtain a format template, and then transmits the analyzed and processed format template to the order database for storage. The order data acquisition terminal is used to acquire channel order data that needs to be managed and transmit the acquired channel order data to the integration management center; The header format comparison unit confirms the order format of the channel order from the acquired channel order data and transmits the confirmed order format to the order format confirmation unit. The order format confirmation unit compares the confirmed order format of this channel with the pre-stored format template to determine whether the same format exists in this integrated management center. If it exists, it proceeds directly to the next step of analysis and processing. If it does not exist, it generates an error signal and transmits it to the external display unit so that external personnel can take corresponding measures in a timely manner. The order time analysis unit, based on the time analysis signal, confirms the specific time parameters of this channel order from the acquired channel order data, and then marks the confirmed specific time parameters as the pending management time of this channel order.

2. The multi-channel order integration management system based on the communications industry according to claim 1, characterized in that, The specific method by which the format processing unit analyzes and processes the format of orders from communication channels is as follows: Confirm the specific format of each set of different communication channel orders within the communication order and mark the specific format of different channel orders as GS i where i represents different communication channel orders; From several specific formats GS i Within, the specific format GS belonging to the same header format will be... i Classify them into several different specific formats GS i Distribute them sequentially to different header format partitions, each of which has a corresponding header format identifier. Enter the initially confirmed header format partitions into the designated locations within the format template. Then divide several format GSs belonging to the same header format partition. i Re-sort and extract the format GS with the largest capacity parameter. i This is then labeled as the initial format. Subsequently, overlap analysis is performed on different formats within this format partition and compared to the initial format to identify the overlap parameter CH for different formats. i Within the confirmed header format partition, the initial format is placed first, and subsequently, the format is arranged according to the overlap parameter CH. i Sort in descending order, and simultaneously, the corresponding overlap parameter CH i The format template is then bound to the corresponding format, and several formats after the corresponding header format is sorted and partitioned are filled into the format template to complete the overall construction of the format template. The format template is then transmitted to the order database for storage.

3. The multi-channel order integration management system based on the communications industry according to claim 1, characterized in that, The specific method by which the order format confirmation unit compares and analyzes the order format with the pre-stored format template is as follows: The order format for this channel's orders is marked as DD. k , where k represents orders from different channels; Confirm this order format DD k The header format is compared with the header format partitions pre-stored in the format template to confirm whether there is a corresponding header format partition. If there is, proceed to the next step; if not, generate an error signal and transmit it to the external display unit. Please use this order format DD k Perform overlap analysis with the initial format of the corresponding partition to confirm the overlap parameters. Based on the overlap parameters, analyze whether there are formats with the same parameters in this partition. If they exist, generate a time analysis signal and transmit it to the order time analysis unit. If they do not exist, generate an error signal and transmit it to the external display unit.

4. The multi-channel order integration management system based on the communications industry according to claim 3, characterized in that, The order time analysis unit confirms the specific method for managing the time as follows: The system confirms several sets of time points existing within the channel order data, including the initial time point and the end time point. Subsequently, it confirms the virtual intermediate time point based on the initial time point and the end time point. The virtual intermediate time point is the midpoint of the time interval between the initial time point and the end time point. Based on the virtual intermediate time point, several time points are divided into two time partitions: the pre-partition and the post-partition. The pre-partition is the interval between the initial time point and the intermediate time point, and the post-partition is the interval between the intermediate time point and the end time point. Confirm the number of time points stored in the front partition and the back partition, mark the total number of time points in the front partition as QS, and mark the total number of time points in the back partition as HS; When QS > HS, the initial time point will be used as the pending management time for orders in this channel.

5. The multi-channel order integration management system based on the communications industry according to claim 4, characterized in that, When QS≤HS, the end time point will be used as the pending management time for orders in this channel.

6. A multi-channel order integration management method based on the telecommunications industry, wherein the management method operates based on the integration management system described in any one of claims 1-5, characterized in that, Includes the following steps: Step 1: Prioritize the analysis and processing of the formats of communication channel orders based on a large number of past communication orders from different channels. First, classify and summarize several formats according to the header format. After the summary is completed, confirm the initial format and then perform overlap analysis. Sort the formats other than the initial format according to the overlap value from largest to smallest to complete the overall sorting process and obtain the format template. Step 2: Analyze the format of channel orders that need to be managed. Confirm the order format of this channel order, and then analyze whether this order format exists in the format template. First, confirm the header format, and then confirm the overlap parameter. If the corresponding numerical parameters exist at the same time, it means that the corresponding format exists, which means that this management center can manage this type of channel order and improve the management effect of the channel order. Step 3: Within the corresponding channel order, confirm the initial and ending time points. Subsequently, based on the specific distribution of the timeline within the channel order, confirm the corresponding time points and use them as the management time for this channel order. Step 4: According to the confirmed format, divide the channel orders into the corresponding management partitions, and then according to the confirmed pending management time, divide the channel orders into the corresponding timelines and display them through the display unit for external personnel to view, thus completing the integrated management of several different channel orders.

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