Progressive intensive delivery integrated system based on artificial intelligence

Abstract

This application discloses an integrated, progressive, and efficient service system based on artificial intelligence, relating to the field of judicial service. The system includes: a pre-service processing module that queries the contact information of the parties in a case from a party information aggregation database module; then, an intelligent outbound calling module that initiates initial contact with the parties, inquiring about their preferred method of legal document service and guiding them to use electronic service; next, an intelligent flow decision module that determines the final service method based on the service scenario, pre-defined rules, and a priority mechanism; based on the final service method, the intelligent outbound calling module that confirms the corresponding service address, or guides the parties to register for a digital court account via SMS link; and finally, upon receiving the pushed legal documents, the system that invokes the service processing module to process the service according to the final service method corresponding to the parties in the case. This application can improve the efficiency of judicial service and save human and material resources.

Description

Technical Field

[0001] This application relates to the field of judicial service of process, and in particular to an integrated, progressive, and intensive service of process system based on artificial intelligence. Background Technology

[0002] Traditional judicial service of process suffers from difficulties, including challenges in contacting parties, inaccurate addresses, limited service methods, reliance on manual processes, and low efficiency. Because existing service systems largely depend on manual outbound calls, mail, or public notices, they result in long service cycles, low efficiency, and significant resource waste. Summary of the Invention

[0003] The purpose of this application is to provide an integrated, progressive, and efficient service system based on artificial intelligence, which can significantly improve the efficiency of judicial service and save human and material resources.

[0004] To achieve the above objectives, this application provides the following solution: In a first aspect, this application provides a progressive, integrated delivery system based on artificial intelligence, comprising an intelligent outbound calling module, a pre-delivery processing module, an intelligent transfer decision module, a party information aggregation database module, and a delivery processing module; wherein: The party information aggregation database module is used to store the initial party information synchronized from the case filing system; The intelligent outbound calling module is used to: use an artificial intelligence model to make outbound calls to parties involved in cases based on the unified litigation service hotline number; The pre-delivery processing module is used to: after a non-specific type of case is filed but before it is assigned, query the contact information of the parties in the party information aggregation database module, and then call the intelligent outbound call module to make an initial contact with the parties, inquire about their preferred method of legal document delivery, and guide them to use electronic delivery; the non-specific type of case refers to a case without pre-litigation preservation; the delivery methods include electronic delivery, offline mail delivery, and service by publication; the electronic delivery includes delivery via digital court mini-program, delivery via SMS link, and delivery via email; the offline mail delivery includes direct mail delivery and delivery via grid address mail. The intelligent transfer decision module is used to: determine the service scenario based on the type of parties involved in the case, their willingness to serve, and their contact status; determine the final service method based on the service scenario, combined with preset rules and a priority mechanism; when the final service method is electronic service, invoke the intelligent outbound call module to guide the registration of a digital court account via SMS link, or confirm the service address via email, or confirm the service address via SMS link; when the final service method is offline mail service, invoke the intelligent outbound call module to confirm the mailing address; the willingness to serve and the contact status are obtained from the pre-service processing module; the contact status includes the telephone connection status; The intelligent transfer decision module is also used to: receive legal documents pushed by the electronic case file system, and call the service processing module to process the service according to the final service method corresponding to the parties involved in the case.

[0005] According to the specific embodiments provided in this application, this application has the following technical effects: This application provides an AI-based progressive and integrated service of process system. Through a pre-service processing module, after the filing of a non-specific type of case but before case assignment, the system queries the contact information of the parties in the case from the party information aggregation database module. Then, it invokes the intelligent outbound calling module to make an initial contact with the parties, inquiring about their preferred method of legal document service and guiding them to use electronic service. Next, through an intelligent flow decision module, the system determines the service scenario based on the type of party, their willingness to serve, and their contact status. Based on the service scenario, and combined with preset rules and priority mechanisms, the final service method is determined. Based on the final service method, the intelligent outbound calling module is invoked to confirm the service address, or, in conjunction with an SMS link, guide the registration of a digital court account. Finally, upon receiving the pushed legal documents, the system invokes the service processing module to process the service. Compared to existing service systems that rely on manual processing, the aforementioned AI-based progressive and integrated service of process system significantly improves the automation and intelligence level of judicial service, greatly enhancing the efficiency of judicial service and significantly saving human and material resources. Attached Figure Description

[0006] To more clearly illustrate the technical solutions in the embodiments of this application or the prior art, the drawings used in the embodiments will be briefly introduced below. Obviously, the drawings described below are only some embodiments of this application. For those skilled in the art, other drawings can be obtained based on these drawings without creative effort.

[0007] Figure 1 This is a schematic diagram of an artificial intelligence-based progressive integrated delivery system according to one embodiment of this application. Detailed Implementation

[0008] The technical solutions of the embodiments of this application will be clearly and completely described below with reference to the accompanying drawings. Obviously, the described embodiments are only some embodiments of this application, and not all embodiments. Based on the embodiments of this application, all other embodiments obtained by those skilled in the art without creative effort are within the scope of protection of this application.

[0009] To make the above-mentioned objectives, features and advantages of this application more apparent and understandable, the application will be further described in detail below with reference to the accompanying drawings and specific embodiments.

[0010] In one exemplary embodiment, such as Figure 1 As shown, an artificial intelligence-based progressive integrated delivery system (hereinafter referred to as the system) is provided, including an intelligent outbound calling module, a pre-delivery processing module, an intelligent transfer decision module, a party information aggregation database module, and a delivery processing module, wherein: The party information aggregation library module is used to store the initial party information synchronized from the case filing system.

[0011] Optionally, the initial information includes name, ID number or unified social credit code, contact information, and address for filing a complaint.

[0012] The intelligent outbound calling module is used to: use an artificial intelligence model to make outbound calls to the parties involved in the case (hereinafter referred to as the parties) based on a unified litigation service hotline number (such as 12368).

[0013] Optionally, the artificial intelligence model is a large-scale voice model of China Unicom, which supports functions such as multi-round calling, script adaptation, SMS linkage, and reminder triggering.

[0014] The pre-delivery processing module is used to: after a non-specific type of case is filed but before it is assigned, query the contact information of the parties in the case from the party information aggregation database module, and then call the intelligent outbound call module to make the first contact with the parties, inquire about the parties' preferred method of service of legal documents, and guide the parties to use electronic service; the non-specific type of case refers to a case without pre-litigation preservation; the service methods include electronic service, offline mail service, and service by publication; the electronic service includes service via digital court mini-program, service via SMS link, and service via email; the offline mail service includes direct mail service and service via grid address mail.

[0015] Legal documents include notices of case filing, complaints, summonses, notices of appearance, and judgments.

[0016] The intelligent transfer decision module is used to: determine the service scenario based on the type of parties involved in the case, their willingness to serve, and their contact status; determine the final service method based on the service scenario, combined with preset rules and a priority mechanism; when the final service method is electronic service, the intelligent outbound call module is invoked to guide the registration of a digital court account via SMS link, or to confirm the email address (i.e., confirm the email address), or to confirm the SMS link address (i.e., confirm the phone number receiving the SMS link); when the final service method is offline mail service, the intelligent outbound call module is invoked to confirm the mailing address; the willingness to serve and the contact status are obtained from the pre-service processing module; the contact status includes the call connection status (e.g., whether the call is connected).

[0017] The intelligent transfer decision module is also used to: receive legal documents pushed by the electronic case file system, and call the service processing module to process the service according to the final service method corresponding to the parties involved in the case.

[0018] Intention to serve includes acceptance of electronic service, acceptance of in-person mail service, and no response.

[0019] The types of parties include natural persons and enterprises. For each type of party, there are four corresponding service scenarios: 1-1) The parties agree to electronic service of process.

[0020] 1-2) The parties agree to offline mail delivery.

[0021] 1-3) If the party concerned does not explicitly refuse, guidance and confirmation are required; this corresponds to the situation of "the phone is connected, but no response is given".

[0022] 1-4) The person involved is out of contact; this corresponds to the situation where "the phone call was not answered".

[0023] The intelligent workflow decision-making module will be explained further below: The system automatically identifies service scenarios based on factors such as the type of party, willingness to serve electronically, and communication status (for example, when the data simultaneously meets the criteria of "the party is a natural person," "the willingness to serve electronically is 'not expressed,'" and "the most recent contact status is 'the phone call was connected,' it is automatically identified as the specific scenario of "the natural person has not explicitly refused and needs to be guided to confirm"). Based on a preset rule base (which combines legal regulations, judicial interpretations, internal procedures, and other provisions into structured "condition-action (IF-THEN)" rules), and combined with priority weight settings, it intelligently makes decisions and allocates the service to the most appropriate method.

[0024] In some embodiments, the pre-delivery processing module employs a "serialized AI intelligent outbound calling" method combined with SMS to initially contact the party's contact information and guide them in registering their electronic delivery address (digital court mini-program). When multiple contact methods are available, calls are made sequentially until the party is reached. "Sequentialized" refers to the following execution order: AI telephone outbound calling (three calls simultaneously broadcasting the party's registered address, place of residence, and habitual residence for confirmation with the party) → SMS reminder → manual telephone outbound calling.

[0025] Initial contact (pre-service) refers to the process before formal service of documents. It paves the way for the subsequent (when legal documents are issued) service of formal documents, and the initial contact with the party confirms their acceptance of the service method. Electronic service address registration (digital court mini-program service) guidance refers to guiding the party to register for the digital court mini-program via SMS and link after the initial contact. This can be understood as a standard operating procedure (SOP) for account registration.

[0026] In some embodiments, the AI-based progressive integrated delivery system also includes a three-dimensional disconnection repair module.

[0027] The three-dimensional lost contact repair module is used to: perform multi-channel parallel retrieval of parties who cannot be contacted in order to find new contact information (including contact phone number and address information).

[0028] Optionally, the channels include judicial assistance, grid databases, and enterprise inquiries.

[0029] The judicial assistance channel refers to generating an assistance request and sending it to a telecommunications operator to request their assistance in finding the contact information of the parties involved and receiving their query results. The grid database channel refers to obtaining the residential address and contact number of the parties involved from the grid database. The enterprise query channel refers to querying the registered address, legal representative's identity information, and contact number of an enterprise through an interface provided by an enterprise management agency (such as the market supervision bureau).

[0030] For grid database channels and enterprise query channels, if the system cannot access the corresponding interface (e.g., due to data confidentiality factors), operators can intervene to perform the query.

[0031] In some embodiments, the process further includes locating the habitual residence and then restarting the pre-delivery process based on the new information obtained. Locating the habitual residence is used to: broadcast the habitual residence to the person for confirmation during mailing address confirmation.

[0032] The intelligent transfer decision module is also used to: when the pre-delivery processing module fails to contact the parties involved in the case by calling the intelligent outbound calling module, call the three-dimensional lost contact repair module to find the parties' new contact information, and after finding the parties' new contact information, call the intelligent outbound calling module again to make the first contact with the parties involved in the case, inquire about the parties' preferred method of service of legal documents, and guide the parties to use electronic service.

[0033] In some embodiments, the AI-based progressive integrated service of process system further includes a module for electronic service addresses for high-frequency litigation subjects.

[0034] The high-frequency litigation subject electronic service address module is used to store the service methods and service addresses pre-filled by the high-frequency litigation subjects.

[0035] The intelligent transfer decision module is also used to: determine whether the parties involved in a case are high-frequency litigants after the case is filed and before it is assigned to another case. If the determination result is yes, the delivery method and delivery address are obtained directly from the high-frequency litigant electronic delivery address module; otherwise, the pre-delivery processing module is invoked.

[0036] The term "high-frequency litigation subject" refers to an entity that has multiple cases in the relevant courts and actively responds to them. Large enterprises or corporate entities, such as banks, insurance companies, and shopping platforms, which have multiple cases in court and actively respond to them, are guided to confirm a service method and enter it into the system. This allows for automatic service of process based on the previously submitted, fixed, and valid service information (service method and address) when subsequent cases arise.

[0037] As an optional implementation, the intelligent outbound calling module verifies the identity information of the called party before asking the party for their preferred delivery method and guiding the party to use electronic delivery, in order to determine whether the called party is the party in question.

[0038] As an optional implementation method, the preset rule refers to a structured rule in the form of "condition-action" determined according to relevant provisions; the relevant provisions include legal documents, judicial interpretation documents, and internal court procedures.

[0039] As an optional implementation method, the priority mechanism is as follows: the priority weight of each delivery method is set from high to low according to the order of delivery via digital court mini-program, email delivery, SMS link delivery, grid address mail delivery, direct mail delivery, and public notice delivery.

[0040] As an optional implementation, the delivery processing module performs the following operations in terms of delivery processing: 2-1) If the final delivery method is service via the digital court mini-program, the legal documents will be pushed to the party's digital court mini-program account.

[0041] 2-2) If the final method of service is by email, the legal documents will be sent to the party's email address.

[0042] 2-3) If the final delivery method is via SMS link, the legal document link shall be sent to the party concerned via SMS.

[0043] 2-4) If the final delivery method is delivery by mail to the grid address or direct mail delivery, the legal documents and the corresponding mailing address will be sent to the postal system for printing and mailing.

[0044] 2-5) If the final method of service is service by publication, the legal documents will be sent to the publication website (such as a court's publication website).

[0045] In some embodiments, the AI-based progressive integrated delivery system further includes an automated delivery report generation module and a full-process tracking and management visualization module.

[0046] The automated delivery report generation module is used to collect data throughout the pre-delivery and delivery processes and generate structured reports. By automatically collecting data from both processes, the module intelligently generates structured reports and supports one-click review of details to assist judges in reviewing case files, facilitating verification and liability determination, and standardizing assistant operations.

[0047] The collected data on the entire mail delivery process includes tracking information such as mail receipt, transfer, delivery, signature, or return. Node information includes: "Time - City - Package Status," and package status includes: "Out for delivery," "Package arrived in a certain area," "No such person / organization found at the recipient's address and recipient's phone cannot be reached," "Package will be returned to the sender," "Returned and sealed, refused," "Package has been sorted at a certain department and is ready to be dispatched."

[0048] The automated delivery report generation module can generate delivery results (as part of a structured report) based on the collected data of the entire mail delivery process and in accordance with relevant laws and regulations, and such results are considered as successful delivery.

[0049] Example 1 of the pre-delivery process data in the "Serial AI Intelligent Outbound Call" embodiment mentioned above: On January 20th of a certain year at 15:10, waiting for the intelligent outbound call return result.

[0050] A phone delivery task was automatically created on January 20th at 15:12 in a certain year.

[0051] On January 20th of a certain year at 15:14, the intelligent outbound dialing was successful. The called number was: Dial out number: Call time: Answering time: Hang-up time: Outbound call voice-to-text content (conversation begins, robot: Hello! This is...) city district Court, may I ask who you are? Is it the company's legal representative or their agent? Recipient: Yes, what is it? Robot: This court has accepted the case. One case, Relevant legal documents will be sent to you via the Shenzhen Digital Court WeChat mini-program or SMS. Please register to view them promptly. Otherwise, you may face the risk of losing the case or affecting your credit report. Do you agree to electronic service? Attachment Name: Company phone recording.mp3.

[0052] On January 20th of a certain year at 15:15, a text message reminder was sent, but the message failed to be pushed to the operator or sent to the recipient's mobile phone! On January 20th of a certain year at 15:16, a text message reminder was sent to the person's mobile phone.

[0053] On January 22nd of a certain year at 14:30, a manual outbound call was successfully made. The called number was: Dial out number: Call time: Call duration: Attachment Name: Company phone recording.mp3.

[0054] On January 23rd of a certain year at 15:01, a manual outbound call was successfully made. The called number was: Dial out number: Call time: Call duration: Attachment Name: Company phone recording.mp3.

[0055] On January 23rd of a certain year at 16:40, a manual outbound call was successfully made. The called number was: Dial out number: Call time: Call duration: Attachment Name: Company phone recording.mp3.

[0056] On January 23rd of a certain year at 16:43, the telephone confirmation sub-platform (i.e., the intelligent outbound call module) returned the following result: manual confirmation failed, telephone confirmation has been completed.

[0057] In the example above, the SMS notification stage did not receive confirmation from the party concerned (e.g., if the party has not registered for the digital court, the SMS notification content includes a link to the digital court mini-program); then, three manual outbound calls were made (the intelligent outbound call module supports manual outbound calls), all of which failed to connect, and the confirmation result entered by the staff was returned, that is, manual confirmation failed (pre-delivery failed).

[0058] Example 2 of the pre-delivery and delivery process data in the "Serial AI Intelligent Outbound Calling" embodiment mentioned above: On February 5th of a certain year at 17:05, the message was delivered by phone [re-confirmed manually]. (The corresponding result was confirmation failure, due to loss of contact.) At 17:06 on February 5th of a certain year, the mission entered the contact repair phase and is currently undergoing contact repair.

[0059] On February 5th of a certain year at 17:08, the system automatically created a phone delivery task. (Based on the new contact method) On February 5th of a certain year at 17:08, it was synchronized to the AI ​​intelligent outbound calling platform (i.e., the intelligent outbound calling module).

[0060] February 5th, 17:08 (Year) - Waiting for the AI-powered outbound calling platform to send back the results.

[0061] On February 5th of a certain year at 18:25, the intelligent outbound dialing was successful. The call was not connected. Reason: Unable to connect. Called number: (Lossing contact number), Outgoing number: 12368, Call time: .

[0062] On February 5th of a certain year at 18:39, the intelligent outbound dialing system successfully dialed the number to be called: (Lossing contact number), Outgoing number: 12368, Call time: Answering time: Hang-up time: Outbound call voice-to-text content (conversation begins, robot: Hello! This is...) city district Court, may I ask who you are? Is it the company's legal representative or their agent? Recipient: Yes. Robot: This court has accepted the case. One case, Relevant legal documents will be sent to you via the Shenzhen Digital Court WeChat mini-program or SMS. Please register and review them promptly. Otherwise, you may face the risk of losing the case or have your credit report affected. Do you agree to electronic service? Recipient: Yes, I agree. Robot: You have agreed to electronic service. Please register and review them promptly. According to relevant regulations of the Supreme People's Court, regardless of whether you read it or not, it will be deemed as served. This call has been recorded. Failure to review the documents in a timely manner will be considered a waiver of relevant litigation rights, and you may face the risk of losing the case or have your credit report affected. Attachment Name: The phone recording.mp3.

[0063] On February 5th of a certain year at 18:41, the phone confirmation sub-platform returned the following result: AI confirmation successful, phone confirmation completed, confirmation delivery method was electronic delivery, and the successful contact number is: .

[0064] On February 5th of a certain year at 18:42, a text message notification was sent to the mobile operator. The message read: "Hello, this court has accepted a case related to you." For case number [number], please click here: (Relevant document URL link), enter " Register and authenticate on the "Digital Court" mini-program to access subsequent documents. Calls are recorded; if you fail to review them in time and miss the response time, you may face the risk of losing the case or have your credit report affected.

[0065] On February 5th of a certain year at 18:43, a text message reminder was sent to the person's mobile phone.

[0066] Service was initiated at 18:26 on February 6th of a certain year.

[0067] February 6th, 18:26 (of a certain year) The legal documents have been packaged and uploaded to the external network (such as the digital court mini-program), and are waiting to be sent to the digital court.

[0068] Service was successful on February 6th at 18:28. The document has been received by the digital court. Recipient: Digital court receiving time: Attachment Name: Digital Court Service Receipt (Recipient) - Date.pdf

[0069] On February 6th of a certain year at 18:31, the document was read. Reader: Reading time: .

[0070] Example 2 above is an example where both pre-delivery and delivery ultimately result in success.

[0071] The end-to-end tracking and management visualization module is used to: equip each email with a unique barcode or QR code and visually display the trajectory node information of each email; the trajectory nodes include receipt, transfer, delivery, signature, or return. The end-to-end tracking and management visualization module digitizes traditional mail delivery through the unique barcode or QR code assigned to each email, and the system integrates and visually displays all trajectory node information of the email in real time, including receipt, transfer, delivery, signature, or return.

[0072] The core collaborative workflow and data transmission relationship of each module are further explained below.

[0073] 1) Process initiation and pre-reach.

[0074] The pre-delivery processing module (pre-delivery mechanism) is activated first after the case is filed but before it is assigned to another case.

[0075] Collaboration and Data Flow: It directly invokes the capabilities of the intelligent outbound calling module to make the initial contact with the party concerned. The contact results (such as status labels like "contacted and guided to registration", "no answer", "explicitly refused electronic delivery") are passed to subsequent modules as key output data.

[0076] 2) Intelligent decision-making and scheduling center.

[0077] The intelligent flow decision-making module is the "decision-making brain" of the system, receiving data input from all parties and directing the actions of other modules.

[0078] Data input and collaboration: Receive pre-delivery result data from the pre-delivery processing module.

[0079] The module for querying the aggregated information of the parties involved can be used to obtain the valid delivery methods and addresses pre-confirmed by the parties (especially enterprises).

[0080] Receive delivery confirmation results (such as agreement to electronic delivery, rejection but confirmation of address, etc.) from the intelligent outbound call module, i.e., pre-delivery result data.

[0081] Traditional methods of service of process, such as mail delivery requiring manual printing and postal express delivery, and service by publication requiring payment of publication fees, consume significant human and material resources annually. Therefore, one of the key benefits of this system is its ability to communicate with parties involved regarding the use of electronic service methods.

[0082] Receive the disconnection repair results (newly discovered contact information) from the three-dimensional disconnection repair module.

[0083] Decision output and collaboration: Based on the above data, the rule engine automatically makes decisions and generates instructions to schedule other modules. If it is determined that the message can be delivered electronically, the intelligent outbound calling module is instructed to execute the specific registration guidance and confirmation process.

[0084] If the address is determined to be unknown or the connection is lost, the three-dimensional connection loss repair module is instructed to start the three-dimensional search.

[0085] If it is determined that delivery by mail is required, the intelligent outbound calling module is instructed to confirm the mailing address.

[0086] When receiving legal documents pushed by the electronic case file system, the service processing module is invoked to process the service of documents according to the final service method corresponding to the parties involved in the case.

[0087] 3) Execution and feedback loop.

[0088] The intelligent outbound calling module, the three-dimensional lost contact repair module, and the pre-delivery processing module are the core execution units.

[0089] Collaboration and Data Flow: The intelligent outbound call module executes the instructions of the intelligent flow decision module or the pre-delivery processing module, and the entire process data it generates, such as call recordings, transcribed text, and confirmation results, are transmitted back to the system data center in real time.

[0090] The three-dimensional lost contact repair module retrieves new contact information (such as operator assistance numbers or grid addresses) as "repair results" based on instructions from the intelligent transfer decision module. This triggers a new round of pre-delivery, which in turn calls the intelligent outbound call module or the party information aggregation database module again. The purpose of calling the party information aggregation database module again is to store the "repair results".

[0091] 4) Full process recording and output of results.

[0092] The automated delivery report generation module serves as a data aggregation and output terminal, working in conjunction with all execution modules.

[0093] Collaboration and Data Flow: It automatically collects all process and result data generated by the intelligent outbound calling module, the party information aggregation database module, and the comprehensive lost-contact repair module. When any delivery path is completed or terminated, it automatically analyzes this multi-source data, extracts key nodes and conclusions, and generates a structured report. Any conclusion in the report can be traced back to the original record of the specific module.

[0094] The entire platform uses the intelligent flow decision-making module as its intelligent dispatch center, and the intelligent outbound calling module, the three-dimensional lost contact repair module, the pre-delivery processing module, and the delivery processing module as its automated execution arms. The party information aggregation database module and the electronic delivery address module for high-frequency litigation subjects serve as important upstream data input sources. Finally, the automated delivery report generation module completes the value extraction and result packaging of all data. Data flows bidirectionally and in real-time between the modules, forming a complete closed loop of "data collection → intelligent decision-making → automatic execution → task completion → report generation," thereby achieving intelligent, collaborative, and efficient delivery throughout the entire process.

[0095] The AI-based progressive and integrated service system provided in this embodiment can be applied to the service of legal documents in judicial cases.

[0096] The databases involved in the embodiments provided in this application may include at least one type of relational database and non-relational database. Non-relational databases may include, but are not limited to, blockchain-based distributed databases. The processors involved in the embodiments provided in this application may be general-purpose processors, central processing units, graphics processing units, digital signal processors, programmable logic devices, quantum computing-based data processing logic devices, etc., and are not limited to these.

[0097] The technical features of the above embodiments can be combined in any way. For the sake of brevity, not all possible combinations of the technical features in the above embodiments are described. However, as long as there is no contradiction in the combination of these technical features, they should be considered to be within the scope of this specification.

[0098] This document uses specific examples to illustrate the principles and implementation methods of this application. The descriptions of the above embodiments are only for the purpose of helping to understand the methods and core ideas of this application. Furthermore, those skilled in the art will recognize that, based on the ideas of this application, there will be changes in the specific implementation methods and application scope. Therefore, the content of this specification should not be construed as a limitation of this application.

Claims

1. A progressive, integrated delivery system based on artificial intelligence, characterized in that, It includes an intelligent outbound calling module, a pre-delivery processing module, an intelligent transfer decision module, a party information aggregation database module, and a delivery processing module; among which, The party information aggregation database module is used to store the initial party information synchronized from the case filing system; The intelligent outbound calling module is used to: use an artificial intelligence model to make outbound calls to parties involved in cases based on the unified litigation service hotline number; The pre-delivery processing module is used to: after a non-specific type of case is filed but before it is assigned, query the contact information of the parties in the party information aggregation database module, and then call the intelligent outbound call module to make an initial contact with the parties, inquire about their preferred method of legal document delivery, and guide them to use electronic delivery; the non-specific type of case refers to a case without pre-litigation preservation; the delivery methods include electronic delivery, offline mail delivery, and service by publication; the electronic delivery includes delivery via digital court mini-program, delivery via SMS link, and delivery via email; the offline mail delivery includes direct mail delivery and delivery via grid address mail. The intelligent transfer decision module is used to: determine the service scenario based on the type of parties involved in the case, their willingness to serve, and their contact status; determine the final service method based on the service scenario, combined with preset rules and a priority mechanism; when the final service method is electronic service, invoke the intelligent outbound call module to guide the registration of a digital court account via SMS link, or confirm the service address via email, or confirm the service address via SMS link; when the final service method is offline mail service, invoke the intelligent outbound call module to confirm the mailing address; the willingness to serve and the contact status are obtained from the pre-service processing module; the contact status includes the telephone connection status; The intelligent transfer decision module is also used to: receive legal documents pushed by the electronic case file system, and call the service processing module to process the service according to the final service method corresponding to the parties involved in the case.

2. The AI-based progressive integrated delivery system according to claim 1, characterized in that, It also includes a three-dimensional disconnection repair module; The three-dimensional lost contact repair module is used to: perform multi-channel parallel retrieval of parties who cannot be contacted in order to find new contact information for the parties; The intelligent transfer decision module is also used to: when the pre-delivery processing module fails to contact the parties involved in the case by calling the intelligent outbound calling module, call the three-dimensional lost contact repair module to find the parties' new contact information, and after finding the parties' new contact information, call the intelligent outbound calling module again to make the first contact with the parties involved in the case, inquire about the parties' preferred method of service of legal documents, and guide the parties to use electronic service.

3. The AI-based progressive integrated delivery system according to claim 2, characterized in that, The channels mentioned include judicial assistance, grid databases, and enterprise inquiries.

4. The AI-based progressive integrated delivery system according to claim 1, characterized in that, It also includes a module for electronic service addresses for parties involved in high-frequency litigation; The high-frequency litigation subject electronic service address module is used to: store the service methods and service addresses pre-filled by the high-frequency litigation subjects; The intelligent transfer decision module is also used to: determine whether the parties involved in a case are high-frequency litigants after the case is filed but before it is assigned to another case. If the determination result is yes, the delivery method and delivery address are obtained directly from the high-frequency litigant electronic delivery address module; otherwise, the pre-delivery processing module is invoked. The high-frequency litigant refers to an entity that has multiple cases in the corresponding court and actively responds to the litigation.

5. The AI-based progressive integrated delivery system according to claim 1, characterized in that, The artificial intelligence model mentioned is a large-scale voice communication model.

6. The AI-based progressive integrated delivery system according to claim 1, characterized in that, Before asking the party concerned for their preferred method of service and guiding them to use electronic service, the intelligent outbound calling module first verifies the identity information of the called party to determine whether the called party is indeed the party concerned.

7. The AI-based progressive integrated delivery system according to claim 1, characterized in that, The preset rules refer to structured rules in the form of "condition-action" determined according to relevant provisions; the relevant provisions include legal documents, judicial interpretation documents, and internal court procedures.

8. The AI-based progressive integrated delivery system according to claim 1, characterized in that, The priority mechanism is as follows: the priority weight of each delivery method is set in descending order according to the order of delivery via digital court mini-program, email delivery, SMS link delivery, grid address mail delivery, direct mail delivery, and public notice delivery.

9. The AI-based progressive integrated delivery system according to claim 1, characterized in that, In terms of delivery processing, the operations performed by the delivery processing module include: If the final delivery method is service via the digital court mini-program, the legal documents will be pushed to the party's digital court mini-program account. If the final method of service is by email, the legal documents will be sent to the party's email address. If the final delivery method is via SMS link, then the legal document link will be sent to the party concerned via SMS. If the final delivery method is delivery by mail to the grid address or direct mail delivery, the legal documents and the corresponding mailing address will be sent to the postal system for printing and mailing. If the final method of service is service by publication, the legal documents will be sent to the publication website.

10. The AI-based progressive integrated delivery system according to claim 1, characterized in that, It also includes an automated delivery report generation module and a full-process tracking and management visualization module; The automated delivery report generation module is used to: collect data on the pre-delivery and delivery processes, and generate structured reports; The end-to-end tracking and management visualization module is used to: equip each email with a unique barcode or QR code and visually display the trajectory node information of each email; the trajectory nodes include receipt, transfer, delivery, signature, or return.

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